On-call: you may see it as a necessary evil. When fast incident response can make or break your reputation, designating people across the team to be ready to react at all hours of the day is a necessity. But, this often creates immense stress while eating into personal lives. It isn’t a surprise that many engineers have horror stories about the difficulty of carrying a pager.
But does on-call have to be so dreadful? No way. Here are five best practices to help your team respond quicker and build more resilient systems.