Don’t Make Your Customers Angry

Earlier in my career and before my other business lesson, I was asked to help out with some computer troubleshooting at a major medical billing facility. This facility had around 4-5 people running the billing exclusively for a hospital.

One day, they had some issues with the network and had to call someone in. I was not available at the time. The "network specialist" came in around 10:00 and started to diagnose the problem.

Source de l’article sur DZone