Implementing an Agile methodology was a critical success factor for the solutions developed by our team and for continuous customer satisfaction increase — indicated by the increase in satisfaction surveys, as well as the resulting customer comments congratulating the products and us. We develop solutions for a particular and crowded niche in the aviation industry.
Before introducing how Agile was implemented in our team, let me describe how our work environment was to contextualize it. In many articles about this subject, the authors state that Agile is not a silver bullet. I will also agree that this is true if you don’t receive the support from upper management. In our case, the need to go Agile was identified by the team, and the whole implementation process was bottom-up. We were lucky to have support from the upper management.