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How To Make Your Designs Scannable (And Why You Should)

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Jakob Nielsen’s How Users Read on the Web is 25 years old this week, and one glance at an eye-tracking study will tell you its key observations are still relevant today.

Simply put, users don’t read a web page; they scan it for individual words and sentences.

A typical pattern shown in eye-tracking reports is that users will rapidly scan a page, scrolling down to do so. Then either hit the back button and pump your bounce rate, or scroll to the top and re-engage with the content.

Even when content, volume, and quality tick all the user’s boxes, and they choose to stay on your site, they still don’t read; they scan; a slightly deeper scan, but still a scan.

As a result, it’s vital to design websites to be easily scannable, both in a split-second scan to decide if your page is worth the reader’s time and on a second or third pass.

Clarify the Page’s Purpose Immediately

Every page should have a primary goal. The majority of the time, that goal is embodied in a CTA (Call to Action).

The good news is, if your SEO (Search Engine Optimisation) has gone to plan, your goal (i.e., to sell something) and your user’s goal (i.e., to buy something) will align. By clarifying the page’s purpose, you can show the user that your goals align.

You can be experimental if you’re an established company and the user knows what to expect. But if you’re new to the market or have a lower profile, you need to conform to established design patterns. This means that a SaaS should look like a SaaS, a store should look like a store, and a blog should look like a blog.

Including your CTA above the fold — which in the context of the web, means the user doesn’t have to interact to see it. Doing so makes it easier for the user to progress and clearly tells the user what you are offering.

The landing page for next month’s Webflow Conf 2022 clarifies the page’s content, with a clear CTA above the fold.

Employ a Visual Hierarchy

The Von Restorff effect states that the more something stands out, the more likely we are to notice and remember it.

Visual hierarchies are excellent for guiding a user through content. HTML has the h1–h7 heading levels — although, in reality, only h1–h4 are much use — which gives you several levels of heading that can be scanned by different readers scanning at different rates.

For example, we know that subheadings have little impact if a user diligently reads the page from top to bottom, but they are excellent for catching the eye of skim readers.

Amnesty uses very a very simple hierarchy, the only change for its subheading being increased weight. But it is enough to catch the user’s eye.

You can also create visual hierarchies with other forms of contrast; weight and color are often employed in addition to size. For accessibility and inclusive design, it’s wise to combine visual indicators when creating a hierarchy; for example, headings are usually larger, bolder, and colored.

Use Negative Space

Imagine a person standing in a crowd. Let’s say they’re wearing a red and white striped jumper and a red and white bobble hat — pretty distinctive. But if there are hundreds of other characters around them, they might be hard to spot.

Now imagine the same person dressed the same, standing on their own. How long will it take you to spot them? Even without the stripy outfit, it’s not much of a challenge.

Elements in isolation are not only easier to spot, but they pull the eye because the negative space (sometimes referred to as white space) around them creates contrast.

When using negative space, the key is to give elements enough room to breathe and attract the eye without giving them so much room that they are disassociated from the rest of your content.

Across its site, Moheim uses negative space to highlight UI elements while grouping associated content.

Use F Patterns

Users scan a page using either an F-pattern or a Z-pattern.

Because users scan your page in predictable ways, we can employ layouts that cater to this tendency.

Designers have been aware of F and Z patterns for some time, and because they’ve been used for so long, they may be self-fulfilling, with users being trained to scan a page in this fashion. However, both patterns are similar to how eyes travel from line to line in horizontal writing systems.

Whatever the cause, by placing key content along these paths, you increase the chance of capturing a user’s attention.

Kamil Barczentewicz uses a beautiful, natural layout that also conforms to a classic F pattern.

Include Images with Faces

Images are a great way of conveying brand values and making a site engaging. But when it comes to catching the eye of a user scanning your design, the best images include faces.

For example, a testimonial with an image of the customer will catch the eye more than a text-only testimonial.

The Awwwards Conference uses an animated computer with a face to capture attention. And large images of speakers making eye contact.

This is almost certainly due to social conditioning; we see a face, and we engage with it to see if it is a threat or not. Most of us naturally look to expressions of emotion to understand situations, and the distinction between a real-life person and an image hasn’t made its way into our mental programming yet.

You don’t need to use photos. Illustrations are fine. The key is to ensure there is a face in the image. That’s why illustrations of characters perform so well.

Copy Print Design

Print design is centuries older than the web, and many print applications, from newspapers to advertising, developed design elements to catch the eye of readers scanning the design.

Subheadings, lists, blockquotes, and pull quotes all catch the eye. Introductory paragraphs in a larger size or even italics draw users into the text. Shorter paragraphs encourage users to keep reading.

Horizontal rules used to delineate sections of text act as a break on eyes traveling over content with momentum. They are a good way of catching a scan-reader who is losing interest.

You can use a horizontal rule or break up your layout with bands of color that divide content sections.

Omono uses horizontal bands to highlight different sections of content.

Mass, Not Weight

We often discuss design elements as having weight; font-weight is the thickness of strokes.

But it is more helpful to think of design elements as having mass; mass creates gravity, pulling a user’s eye towards them.

The trick is to design elements with enough mass to attract the user‘s eye when scanning at speed without forcing the user to change how they engage with your content.

 

Featured image via Pexels.

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Adobe Has Acquired You

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There were mixed reactions on Thursday morning when Adobe announced it had acquired Figma.

Excited press releases extolling the benefits of the “collaboration” followed the news. Dylan Field, founder and CEO of Figma, said: “There is a huge opportunity for us to accelerate the growth and innovation of the Figma platform with access to Adobe’s technology…”

The reaction from the design community has been a little less enthusiastic.

The problem for the design industry is that we’ve been here before. The acquisition of Macromedia followed a period in which Adobe tried to compete, failed to update its legacy code, lost the battle, and purchased the victor. You only need to look at the number of former Macromedia products in Adobe’s stable (zero) to see where Figma’s heading.

Figma has grown faster than any of its rivals in the last eight years. It is, of course, easier to grow when you start at zero. But there’s no denying Figma is a well-managed business and probably a good investment — if not worth the $20bn that Adobe reportedly paid.

Figma’s technology will give Adobe a leg-up in the collaborative design stakes, where it is clearly lacking. And Adobe’s resources will iron out some of the kinks in Figma, especially around typography, which is, if we’re honest, a bit hacky in places.

Adobe will provide a good home (we hope) for the Figma team, who will have the opportunity for career advancement in a much wider pool of development teams.

And, of course, Figma’s annual revenue will begin to trickle into Adobe’s vault — although it may be some time before it makes a dent in that $20bn hole.

But Adobe didn’t buy Figma for its business model, collaborative technology, team, or revenue stream. Adobe bought Figma’s users, all four million of them.

Adobe‘s approach to design software is upselling. It lures you in with free apps, and when you’re engaged, it integrates them with other parts of its ecosystem until suddenly, without meaning to, you’ve agreed to a Creative Cloud subscription.

Adobe was losing customers to a competitor. And more importantly, due to Figma’s free-use approach for individuals, it was losing young customers to a competitor. If it hadn’t bought Figma, Adobe would have needed to invest heavily in its own products while providing them to freelancers for free; that isn’t viable for a company with as many commitments as Adobe.

Yes, it is entirely accurate to say that competition drives innovation, and with fewer competing apps, there is less need for companies like Adobe to build high-quality, reliable products. However, it is also true to say that a lack of competition creates opportunities for new apps.

Somewhere out there, in a dorm room, or a basement, or on a kitchen table, someone is working on Adobe’s next big acquisition. It’s probably an AR design app; we need a few more of those.

For Figma, the next 12 months will be bright as Adobe works to retain the customers it’s bought. Within five years, you’ll probably need an Adobe Fonts subscription and a Photoshop plugin to use Figma. In ten years, it will be stored in a code archive next to Freehand.

Some designers will turn to Sketch; others will turn to Affinity; some will shrug and keep using Figma; others will shrug and keep using XD.

If an app is intrinsic to your design work, it’s probably time to switch apps. Your skills are transferable. I’ve switched apps many times; some I loved, some I just needed. I’ve never encountered an app that improved my work, although plenty have improved my mood while working.

Figma took a great approach and will continue to be great until it isn’t. Tools come and go, Adobe’s acquisitions team, it appears, is eternal.

 

 

Featured image uses photos by Afrika ufundi, Andrea Piacquadio, Andrea Piacquadio, Anna Tarazevich, cottonbro, fauxels, Ketut Subiyanto, Mikhail Nilov, Moose Photos, Pavel Danilyuk, Pavel Danilyuk, Polina Tankilevitch, Tima Miroshnichenko.

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Exciting New Tools for Designers, September 2022

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The Summer’s over, and we’re back at our desks to discover that the web’s best app builders, font designers, asset creators, and developers have been hard at work to deliver this bumper collection of exciting new tools for designers and developers.

Below you’ll find productivity apps, icons, gradients, AI, and some awesome new fonts. Enjoy!

CSS Scan

Forget right-clicking on a website to see how it’s coded. CSS Scan is a browser extension that lets you view the CSS styles of any element and copy them to your clipboard.

Slicons

Create stand-out UI designs with Slicons, a set of 300+ pixel-perfect icons. Light, regular, and bold versions match your typography and work with Figma, Sketch, XD, and Iconjar.

Codex

Codex is an IDE extension that lets you comment on your code like a pro. Anyone on your team can add comments, questions, or notes to any lines of code.

Gradientify

You too can leap aboard the gradient design trend using Gradientify, a collection of 100+ beautiful, human-designed gradients. Copy the CSS, or download PNGs for free.

90 Bitmap Shapes

Create unique logos, social media assets, apparel, and abstract icons using this editable set of 90 Bitmap Shapes in vector form for Photoshop, Sketch, and Figma.

BlockBee

Get paid in crypto using BlockBee. The Web 3.0 payments infrastructure integrates with the best ecommerce carts, including PrestaShop, Opencart, Magento, and WooCommerce.

Flatfile

Banish the woes of importing CSV data with Flatfile, a CSV importer that formats human-edited data files to eliminate errors and speed up B2B onboarding.

ClipDrop

Effortlessly clip the backgrounds from images in Figma with the ClipDrop plugin. One-click removes backgrounds, objects, people, text, or defects.

Craiyon

Craiyon is an AI drawing tool based on a stripped-down version of DALL-E. You can generate any image you like using a simple text prompt.

Google Headline Tool

Use Poll the People’s powerful Google Headline Tool to optimize your headlines for more effective search ads and clickable blog post titles.

Retro Postcard Effect

Embrace the trend for retro images using this Retro Postcard Effect for Adobe Photoshop. Easily drop your custom images into the placeholder layer for an instant vintage style.

Hugo

Hugo is an admin suite for freelancers that takes care of business with intelligent contracts, audit trails, and an integrated wallet, so you can focus on being creative.

CTA Examples

CTA Examples is a database of call-to-action examples for every possible scenario. So no matter what you want to persuade your users to do, you’ll find the best prompt here.

Superhuman

Create unique 3D characters to wow your customers using Superhuman. You can customize clothes, hair, and poses using 1500+ elements or choose from 500 pre-made characters.

PostHog

PostHog is an extensive set of tools built on a modern data stack. You can do more with your data by creating your own app or using one of the 50+ that are included for free.

Radix UI

There’s no need to reinvent UI components for React when you can use Radix UI. The high-quality, accessible components are perfect for web apps and dashboards.

KB Clip

Now you can create a searchable wiki for your business with a fraction of the effort thanks to KB Clip. Just highlight a Slack conversation, and transform it into an article in one click.

DropBlok

A great way to monetize your followers is with a custom app. DropBlok is a no-code tool that will build the app for you.

Blofishing Font

Blofishing is a gorgeous handwriting font that adds personality to your layouts. It’s ideal for wedding stationery, social media marketing, and anything that needs a personal touch.

Haratte Font

Haratte is an elegant font with graceful curves and a modern aesthetic. It’s perfect for logos, magazine design, social media assets, and more.

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Design Thinking in Software Testing

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According to Adobe, design-led companies reported 50% more loyal customers and 41% greater market share when the design is implemented in a top-priority and high-quality manner.  It plays a multi-level role in helping not only to guide product development but also in establishing a connection with the customer by providing a well-differentiated experience.

Principles of Design Thinking

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How to Bootstrap a Web Design Business

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Starting your own business is a process with a fair share of challenges. Even in the web design world, where you can potentially minimize costs by working from home and collaborating with freelance contractors, many expenses exist. 

To run a successful web design business, you need enough money to invest in everything from skilled colleagues to resources (like fonts and themes), software subscriptions, and technology tools. Finding a way to fund your company can be the most complicated part of ensuring its success.

For most new companies, the easiest option to generate opportunities is “bootstrapping.” Learning how to bootstrap a web design business means knowing how to bring your business to life with virtually no starting capital. 

Here’s how to get started.

What is Bootstrapping? 

Successful bootstrappers take an idea, such as creating a web design company and create a fantastic company without the backing of investors. It takes significant dedication, commitment, and single-mindedness to accomplish your goals, but some of the world’s greatest entrepreneurs, like Steve Jobs and Sam Walton, got their start this way. 

The term “bootstrapping” comes from the phrase “to pull yourself up by the bootstraps,” which indicates overcoming challenges on your own without any external support. 

The pros and cons of bootstrapping include:

Pros:

  • Full control: Bootstrapping allows entrepreneurs to retain full ownership over their business. Alternatively, engaging with investors means allowing other professionals to own a portion of your company or make a share of the decisions. 
  • Innovation: Business owners in a bootstrapping model are forced to invest in agile and innovative business models. You must develop processes to produce immediate, lasting cash flow from day one. 
  • Accomplishment: Building something from the ground up creates a powerful sense of satisfaction and accomplishment. 
  • Ownership: You won’t have to sell any equity in your business to other investors, which means you can benefit fully from the company as it grows.

Cons:

  • Risks: Self-funded businesses generally run out of funds faster and struggle to scale as quickly as other companies, limiting the brand’s ability to reach its potential.
  • Limited support: Traditional financing methods (like working with investors) also provide networking opportunities and support from specialists who want to see your company succeed. 
  • Pressure: Bootstrapping businesses need to be meticulous about everything from keeping books to making the right decisions for brand growth. 
  • Hard work: With limited resources, connections, and options, bootstrapping entrepreneurs need to work harder than most and take on more roles.

How to Bootstrap Your Web Design Business: Step by Step

Bootstrapping a web design business can be complicated, but it works for many companies if you follow the right strategy. The good news is web design companies generally don’t require as much initial capital as some other types of companies, like standard retail brands or companies with a need for brick and mortar offices.

However, there are still steps you’ll need to follow to ensure success.

Step 1: Source Some Initial Funds

While you might not work with investors when bootstrapping your web design business, you’ll still need some essential initial funds. To run a web design business, you won’t necessarily need a massive initial investment, but you will need something. 

To determine how much capital you need to raise from your income, savings, a line of credit, or other common bootstrapping sources, think about:

  • Where you’re going to work: The upfront costs of operating your own web design business will be a lot lower if you choose to work from home and with remote specialists. The less you have to pay for office space, the better.
  • Business fees: You may need to pay fees for registering your business name, hosting your own website for advertising, and dealing with any registration costs.
  • Equipment and software: Think about what you will use daily for web design. Subscription-based services like Adobe Creative Cloud can cost quite a bit to access. You’ll also need a good computer, and perhaps a tablet for sketching.

Step 2: Find a USP 

The easiest way to ensure a bootstrapped web design business is a success is to ensure you are offering specific clients something they genuinely need. In a service-based landscape like web design, you need to know what your customers want and offer something they can’t get elsewhere.

For instance, can you differentiate yourself from other web design companies by helping with modern trends like 360-degree video and XR-ready design? Can you build apps for companies from scratch and provide ongoing maintenance for the websites you make?

An excellent way to find your USP is to examine your competitors. Find out what other companies in your area are offering their customers, and listen to consumers in your industry when they talk about what they need from a website designer. 

Step 3: Choose a Cash Flow Optimized Model 

Since you’re relying only on your cash and the money you make from your web design business to fuel its growth, choosing a model optimized for consistent cash flow is essential. Bootstrapping a business often means you place most of the profit you gain from your company back into the development of the brand. 

With this in mind, consider how you’ll offer services and charge your customers. Are you going to ask for a portion of the fees up-front before starting a web design project? Can you provide your customers with subscription models to improve your revenue consistently?

For instance, you could provide help with ongoing maintenance, development, and support rather than just offering to build websites for companies. Another way to make additional income is with professional services, like consulting. 

Make sure there’s a market for the services you’ll offer before launching your business by examining the surrounding environments and services your competitors provide.

Step 4: Keep Costs Low and Profits High

Keeping costs low will be essential to ensuring your success when bootstrapping a business. Fortunately for web designers, it’s relatively easy to cut down on fees. For instance, WordPress is free to use for your development projects, making it an excellent choice for many web design strategies. 

You can also look into common free and cheap alternatives to web design tools online, like GIMP. Shop around for the things you will be paying ongoing fees with. For instance, it’s best to check out multiple vendors when looking for web hosting and marketing support. 

While keeping your costs low, it’s also essential to accelerate profits as much as possible. You can look for ways to boost customer retention by building stronger relationships with your clients and offering them deals on long-term subscriptions. 

If you have time outside of your web design business, you can also try taking on some side hustles. Options include:

  • Selling web design assets on sites like ThemeForest
  • Offering your services on a freelance basis with sites like Dribbble and Toptal
  • Designing and selling NFTs for the metaverse
  • Teaching web design or selling webinars

Step 5: Grow Cautiously

Finally, while the goal of successfully bootstrapping your web design business will be to grow as rapidly and consistently as possible, it’s important to be cautious. For instance, you’ll need to be able to afford the fees of every new designer you bring onto your team, so consider looking for freelancers and contractors rather than permanent hires.

Use organic channels for marketing your services, like blogging and content marketing which can help improve your SEO standing and attract attention among clients. Plus, encourage your customers to recommend your services to other brands. 

As new clients approach your business, ensure you only take on as many customers as you can reasonably handle. Compromising on quality will damage your relationships with customers and harm your reputation. 

Good Luck Bootstrapping Your Business

When you’re bootstrapping a business, you get the benefit of being able to eliminate any outside influences from your growth. You’re free to focus on building relationships with companies of your choice, and you get to make decisions about your growth. However, there are downsides, too, like significant stress and limited financial opportunities.

While bootstrapping your business is tough, if you manage to complete the process successfully, the results can be fantastic. 

 

Featured image via Unsplash.

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Exciting New Tools for Designers, June 2022

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Automation is the theme of this month’s collection of exciting new tools for designers and developers. There are tools to make your images better, tools to create illustrations, and tools to make your workflow more efficient. Plus, a whole host of tools that are just plain fun.

Here’s what is new for designers this month…

designstripe

designstripe lets you create beautiful illustrations with no design skills. Drag and drop different elements into place, then customize them for your brand.

DesignMaestro

DesignMaestro is a free keyboard extension app that lets you automate the tasks you repeat daily. Set up a macro with a keyboard shortcut, and tap the shortcut to perform the action.

Ghost 5.0

Ghost is one of the best personal blogging platforms around, and version 5 enhances it with custom code, support for video, and performance upgrades.

Yep

Yep is a new search engine from the makers of Ahrefs. Built from the ground up, Yep will give 90% of its ad revenue to content creators.

The CTO Field Guide

The CTO Field Guide is a free ebook for anyone newly promoted to a technology officer role or looking for a tech leadership role. It’s a simple guide to making the most of your first 90 days on the job.

ASCII Art Paint

ASCII Art Paint is a free, open-source web app for creating images made up of text characters and hieroglyphs. It’s a great way to add pictures to text-only formats.

Effekt

Make your own fun, wallpaper art at up to 8k resolution using Effekt, a mix between an image editor and a visual toy.

Animatiss

Animatiss is a fantastic collection of CSS animations that you can use for free. Tailor the speed of the animation, preview it, then copy and paste the code into your project.

Skiff

Skiff Mail is an email app that features end-to-end encryption. This means your email stays private and secure, so you’re free to discuss sensitive matters.

Super Designer Tools

Super Designer is a collection of design tools for performing simple tasks. There’s a background generator, a pattern generator, a blob generator, and more—all free to use.

Web UI

Web UI is a collection of UI kits and templates for Figma and Adobe XD. Most designs are free to download and use for projects, and some require payment.

Free Online Background Remover

Use this free online background remover to quickly and easily delete the background of photos, leaving you free to paste the foreground over flat colors, gradients, or even different backgrounds.

Untitled UI Icons

Untitled UI Icons is a set of clean, consistent, and neutral icons made for Figma in Figma. There are 3,500 icons in total. The line style is free to download.

OS

Turn your Mac or iPhone into an old-school Macintosh with this retro wallpaper and icon set, and transport yourself back to 1984. OS is a premium download.

Shrink.media

Shrink.media is a free app for web, iOS, and Android that lets you reduce the size of your image file size and dimensions to reduce its footprint.

3D Avatars

This big library of 3D avatars is perfect for any project that needs staff images. There are different ethnicities, clothing, facial expressions, and accessories, so you never run out of options.

Felt

Felt is a modern map maker for the web that gives you more control, more design options, and easier sharing than Google maps.

SureScan

SureScan is a helpful app that hunts through terms and conditions for dubious conditions on your behalf, so you can spend your time doing something less boring.

Reform

Reform is a no-code form builder that you can use to create clean, branded forms for your business without any design or code skills.

Copy Foundry

Discover how the best brands evolve their messaging over time with Copy Foundry, a brand positioning, and copywriting library to help your products stand out.

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4 Founder-Led Brands That Are Done Right

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When you hear the word “leadership,” do you think of a particular person?

If you’d been asked that question anytime before the 1900s, chances are you’d think of an accomplished politician or a battle-tested general. These were the people leading society for most of recorded history. Today, you might have someone else in mind.

Since the industrial era, the US has birthed a pantheon of founders who’ve arguably led our society as much as any statesman or president. We put Rockefeller and Ford right next to Lincoln and Jefferson. Think about it; these guys haven’t just changed the US; they’ve changed how the entire world lives and does business.

Founders of successful companies today command even larger amounts of capital and power than JD and Henry. With the rise of social media, they are often thrust to the forefront of their brands and the public, whether they like it or not. Some manage the responsibility better than others.

In my opinion, the best businesses use all that capital, manpower, and name recognition to do more than simply make a profit. By leading with authenticity, inspiring positive action, and influencing their brand’s vision for innovation – they try to make a change.

I wanted to take a minute to reflect on some modern founder-led brands I think are doing a killer job of creating unique, world-changing businesses and company cultures. I also want to discuss the lessons I have learned from them.

Elon Musk – Tesla

When talking about founder-led brands of the 21st century, it’s hard to pass over electric vehicle manufacturer Tesla and its outspoken CEO, Elon Musk. Love him or loathe him, he belongs in any conversation on influential founders.

While Musk isn’t technically the founder of Tesla, he is one hundred percent responsible for the company’s direction over the past decade. I think two of the strongest leadership points for Musk are his focus on branding and innovation.

Tesla created showrooms and charging stations long before his business had the sales to justify the expense. People saw the name Tesla everywhere, got curious about it, and now that’s paying off big time. Tesla today is at the forefront of the EV industry while all the other car companies play catch-up.

Behind the scenes, Tesla was also early to create a vertically-integrated supply chain – giving it almost complete control over its product and logistics. That’s another feature with a hefty upfront price tag but paid off when the pandemic hit. Now the biggest automakers in the world are rushing to copy that model.

Musk arguably even convinced China to deregulate foreign ownership of automotive companies. That’s hard to prove. However, China changed its rules around foreign ownership of EV companies shortly after he refused to enter the country.

Arguably, Tesla today is one of the frontrunners in redefining how traditional companies run. Musk is known to hate bureaucracy and traditional hierarchies. He hires other people to take care of bureaucratic processes for him.

Musk is also known for hiring relatively young, hard-working employees into high-power management positions in the company and letting them prove themselves. That inspires extreme loyalty from his employees from an early age. Musk’s focus on efficiency and rejection of traditional hierarchies has sparked a small revolution in tech companies.

Finally, I respect Musk because he has goals beyond showing year-over-year growth to shareholders. That’s hard to do day in and day out.

Sara Blakely – Spanx

Sara Blakely is an example of a founder with her hands in every part of her business, from product creation to sales. Most importantly, she created an authentic company culture with values she felt the business world lacked.

For those who know her story, Spanx very nearly didn’t happen. Blakely pitched her slimming undergarment to multiple women’s brands run by men. Most told her it would never work.

It might seem silly now, but men used to think they knew women’s fashion better than women. It wasn’t until one executive gave Blakely’s product to his daughters to try out that he agreed to start stocking Spanx. It’s a great example of how businesses can make a lot of money by listening to their customers.

Besides founding a women’s clothing company that sells products women want, Blakely strived to bring “feminine energy” into the workplace. I saw this poignant quote from her in an article:

“Twenty-one years ago when I started Spanx, I ended up in the paper in Atlanta, and I was at a cocktail party and a couple of guys came up to me and they said, ‘Sara, we read about you. Congratulations! We heard you invented something.’ And I said, ‘Yes I did, I’m so excited.’ They said, ‘Business is war,’ and then they pat me on the shoulder and they kind of laughed at each other. I went back home to my apartment that night. I was 29 and I just thought, I’m not going to war. I’m going to do this very differently. I’m going to honor a lot of feminine principles — intuition, empathy, kindness. Just allowing myself to be vulnerable through this process. And of course, a lot of the masculine energy has helped me also — it was a balance. But I wasn’t going to do it by squashing the feminine.”

Blakely worked hard to create a sales-oriented company culture that was purposely welcoming from that point forward. She regularly scheduled “oops meetings” where employees could stand up and say how they messed up and turn it into a funny story. At Spanx, it was okay to make mistakes and learn from them.

Blakely wanted everything about her product to be fun, including the way it was sold. She created a mandatory boot camp for salespeople, which, among other things, requires employees to perform standup comedy. Little things like that resonated with people and made Spanx synonymous with “fun.” Even famous actresses were flashing their Spanx on the red carpet.

The lesson we can all learn from Spanx and Blakely is that fun and positive energy are great marketing tools for any business. Many companies try to push a fun culture publicly without any authentic leadership that genuinely exemplifies that narrative, they won’t have the same effect. Blakely’s story of Spanx is not just a story of the brand but a story of her life and the experiences that shaped her vision and goals.

Jack Dorsey – Block (FKA Square)

While better known for founding Twitter, Jack Dorsey has recently been in the news for his move to solely running payment processing business Block. I admire Dorsey because he radically encourages his teams to think differently about how they work.

Dorsey is known for optimizing ways to stay productive and focused throughout the day. He manages through unconventional tactics like communicating only through voice memos on his phone that he runs through transcription apps. He says this prevents him from being sidetracked by distractions on his computer. I think that kind of mindfulness is necessary now more than ever.

Dorsey tries to bring this level of focus to his interactions with his employees too. I saw a great quote from him in this article discussing computer-less meetings at Block.

“When phones are down and laptops are closed, the team can discuss any issue at hand without distraction. We can actually focus and not just spend an hour together but make that time meaningful — and if that time is 15 minutes, then it’s 15 minutes and then we move on with our lives.”

Besides limiting distractions, Dorsey is known to walk five miles to work daily, theme each day, and create detailed agendas and goals for each team meeting. In his former company, Twitter, the culture was frequently described as a space where employees could speak freely to management about things they wanted to change.

On that subject, Dorsey has been known to push hard for employee control in his companies. Perhaps ironically, he was also quoted saying he wants Twitter to break away from its co-founders’- vision and control, calling founder-led companies “severely limiting.” However, it still seems he has some sort of vision for the world that he wants to bring around via Block.

His business goals are visionary, pushing the boundaries of innovation in the financial world.

Dorsey is a known cryptocurrency enthusiast but had pushback from the Twitter team, including his CFO, about making a crypto-centric product. His move to payments processor, Block, seems to be a bid to follow his passion and exert his vision on the world.

Block has since made headlines for being extremely bullish on cryptocurrencies, while many have expressed doubts. Dorsey even changed the business’s name to Block to better reflect its focus on blockchain and famously purchased $50 million worth of Bitcoin in 2020. All the while, Dorsey has been quietly creating arms of his business in the hopes of improving BTC’s usefulness. That may pay off down the line.

Melanie Perkins – Canva

I identify strongly with Melanie Perkins, co-founder of graphic design SaaS, Canva. Besides being roughly the same age, we both came from nondescript beginnings with no background in entrepreneurship or tech.

Canva is an excellent example of a business created by becoming intimately familiar with a customer problem and executing. Perkins spent years teaching people how to use design platforms like Adobe Creative Suite because they were so complicated. Taking that knowledge, she started a simple product to help customers create high school yearbooks. That expanded into a super app covering every aspect of design.

This super-app has unlocked a way for millions to learn design and produce high-quality content at any skill level. The cost to use Canva is many times lower than anything else on the market.

While Canva is an amazing product, what I like most about Perkins is that she believes business serves a higher purpose than maximizing profits.

When she was suddenly thrust into the limelight with a $40 billion valuation, people were even more impressed by Perkins’ philanthropic goals. She vowed to donate a 30 percent stake in Canva to a charity dedicated to eliminating poverty (about $12 billion). She is also known to regularly fundraise for 25,000 different nonprofits through her app. She doesn’t just inspire people with words, but by actions, she’s actually taking.

Canva is very public about its ethos. I like their values because they are general yet avoid the jargon many companies fall into. They are:

  • To be a force for good and empower others;
  • Pursue excellence;
  • Be a good human;
  • Make complex things simple;
  • Set crazy big goals and make them happen.

Besides revolutionizing how modern businesses design and harness goodwill marketing, Canva was also one of the forerunners of the remote work trend.

Most of Canva’s “Canvanauts” worked from homes worldwide even before the pandemic. Canva showed a lot of tired old businesses that you could still run a successful company without having employees in the office 24/7.

How I Try to Learn From the Best

Finally, I want to talk about what I am trying to contribute to my team and society with my current business, startup acquisition marketplace, MicroAcquire.

As I’ve mentioned, I think it is very much on myself as a founder to set the tone of my business – and that starts with who I hire. When I’m searching for new employees to join the “#Micromafia” I not only look for productive workers, I look for people I genuinely enjoy spending time with. It’s the best feeling in the world to go to meetings where you leave thinking, “That was really fun.”

Besides creating a great team, I’ve tried to address another problem I see again and again at major tech companies: employee burnout. There’s a reason the average tenure of a tech employee is three years.

I love working on startups. It’s like playing a video game for me, and it’s probably why I’m a founder. That said, I know my employees don’t always feel the same way. As CEO, I make sure my team knows I want them to live their lives outside of MicroAcquire.

On the business side of things, I take cues from the best. Like Musk and Dorsey, I want to preemptively create features that I know our customers will love. I knew people wanted an easy way to sell their startups because I wished I’d had one back when I was doing it.

Like Spanx and Tesla, I also strongly believe in the power of innovative branding – and I make sure we spend in areas that will give us significant returns down the line.

For example, we’ve made it easy to get MicroAcquire merchandise online completely free. The extra exposure we get from tech people rocking MicroAcquire t-shirts is more than worth the cost. We also created our own media publication Bootstrappers.com to tell the founder stories we thought major publications had missed. That’s been a huge hit with our customers, who also happen to be founders. These people traditionally have had to spam inboxes and pay for press because they didn’t raise billions in funding.

Finally, like Blakely and Perkins, I also want to actively listen to customer feedback and make sure we create a necessary and desired product. That’s why I make sure we’re constantly engaging with our community both on our website and social media. Many of the features we’ve added are just things we’ve heard mentioned multiple times from customers.

So far, I love the community we’ve created online and in the office. I don’t claim to have the winning formula, but I feel we are making a real difference out there. We’re lucky to live in a world with so many smart people getting their ideas out and making a positive change in the world.

 

Featured image via Unsplash.

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