Articles

Garder son emploi, mais pas le même.

Garder son emploi, mais pas le même.

,

Garder son emploi est une décision difficile à prendre lorsque l’on souhaite changer de métier, mais c’est possible ! Découvrez comment.

## Est-ce que le examen OCP a encore du sens?

Récemment, j’ai consacré trois articles à mon étude réticente pour l’examen OCP-17 Java, en donnant des conseils sur la façon de rendre l’effort moins pénible. Je ne l’ai pas encore passé. Avec chaque nouvelle avancée en assistance à la programmation IA, affiner vos compétences en tant que compilateur humain me semble de plus en plus anachronique. C’était toujours un acte de masochisme, mais je suis de plus en plus convaincu qu’il n’y a aucun avantage professionnel à devenir bon dans quelque chose que la machine est supérieure. Je concède que toute poursuite peut être bénéfique ou agréable pour des raisons autres que la simple utilité, mais en tant que développeur, je suis payé pour être productif. Passer un bon moment au travail est un plus, et les compétences que l’OCP exige ne sont pas mon idée de plaisir.

De nombreuses tâches intellectuelles qui sont difficiles pour les humains sont faciles pour les ordinateurs (échecs, arithmétique, apprentissage par cœur) et le sont depuis des décennies. Nous avons inventé les langages de programmation de haut niveau et la collecte des déchets car les êtres humains sont terribles pour inverser les bits et gérer la mémoire. La feuille de route des langages informatiques et des outils est celle de l’abstraction croissante. GitHub Copilot et ses semblables ne sont que la prochaine étape inévitable pour éliminer la complexité accidentelle.

Bien que je sois un développeur expérimenté, je n’ai pas le temps ou l’envie de passer des heures à apprendre des concepts qui ne sont pas directement liés à mon travail quotidien. De plus, je ne vois pas l’intérêt de passer un examen qui ne me donnera pas une certification reconnue par l’industrie. Cependant, je suis conscient que l’utilisation des données est essentielle pour les développeurs modernes. Les données sont utilisées pour prendre des décisions, améliorer les performances et créer des produits innovants. Les développeurs doivent être à l’aise avec les bases de données, l’analyse des données et le traitement des données. Les compétences en matière de données sont très recherchées par les employeurs et peuvent être acquises par le biais d’un cours ou d’une formation en ligne.

Je pense que les développeurs doivent se concentrer sur leurs compétences en matière de données plutôt que sur l’apprentissage d’un langage de programmation spécifique. Les technologies évoluent rapidement et il est important de rester à jour. Les développeurs doivent être en mesure d’utiliser les technologies les plus récentes et les plus pertinentes pour leurs projets. Les compétences en matière de données sont essentielles pour réussir dans ce domaine et devraient être une priorité pour tout développeur.

Source de l’article sur DZONE

/par

What Customer-First Web Design Looks Like

,

The purpose of a website is to reach new customers and keep current ones engaged. Therefore, customer-first should be at the top of your list for design features. After all, without your clients, your business won’t grow or succeed.

Customer-first has been a buzzword for a few years now. In a nutshell, it’s easy to imagine what customer-first design means. The needs of consumers come before anything else. However, the concept isn’t quite as simple in practice. A lot of nuances enter the equation.

Just what does it mean to have a customer-first web design? What are the must-haves to reach users on their level and keep their attention for the long haul?

Embracing quality customer experiences has driven loyalty for as long as anyone can remember. However, we now live in a time of uncertainty, and when people leave companies on a dime if they’re dissatisfied with any aspect. So you must hit the high notes on every song – your website is your purest online persona and must engage users and keep them entertained.

Whether you embrace causes that matter to your customers and share information on them or tweak your design to meet accessibility guidelines, many factors come into play with a customer-centric design.

In a recent report, researchers found that about 88% of company leaders feel customer engagement impacts revenue. You can’t control every variable, but you can ensure your website hits all the strong points for a customer-first web design that grabs them and keeps them on your page.

Here are our favorite tips to create a customer-first approach. You may already be doing some of these things. Pick and choose what makes the most sense for your business model. Even small changes can have a big impact.

1. Know Your Customers

Before creating a website centered around your customers’ needs, you must know who they are. What are the demographics of your typical clients? Survey them and find out what their needs and expectations are. How can you best help them?

You may also want to survey them about your website. What’s missing that might help them? Is there anything they love? What do they hate? The more you know, the better your design can match their expectations. Create buyer personas based on their preferences.

At the same time, buyers will sometimes say one thing but actually feel another way. No one is quite sure why people do this when being surveyed. One way around that issue is to do some A/B testing to see how they actually feel about various changes. Do they respond the way you thought? What other adjustments need to be made?

2. Find the Right Color Palette

Different industries trend toward various hues. For example, businesses in the banking industry trend toward blues and occasionally reds. Blue elicits trust from users and has a calming effect. On the other hand, the fashion industry might tap into brighter shades, such as lime green. Think about what colors people expect in your industry, and then find your color palette.

Each hue has its emotional impact. For example, red is a color of power and can elicit excitement in the viewer. Choose your shades accordingly to get the most emotional punch possible.

3. Accept Feedback

One of the best ways to improve your site over time to match the needs and preferences of your audience is by allowing feedback. Add reviews, place a feedback form in your footer, and even send out requests for feedback to your mailing list.

It’s also a good idea to find a mentor who has been successful at running a business. Ask them to look at your site and give you advice. You might also enlist the help of a marketing professional.

4. Stick With the Familiar

Have you heard of Jakob’s Law? The rule of thumb states that people prefer common design patterns they’re most familiar with. So when they see a pattern they know, such as a navigation bar layout, it boosts their mood and improves their memory of the site.

When making edits, don’t make significant changes. Instead, implement minor adjustments over time to give your followers a chance to acclimate to the shift.

5. Cut the Clutter

If you want users to feel wowed by your page and engage, you have to limit their choices. Add in too many options, and they may not know where to go first.

Start by choosing an objective for the page. Cut anything that doesn’t point the user toward the goal. Ideally, you’d have a little info, an image, and a call to action (CTA) button. However, this may vary, depending on where your buyer is in the sales funnel and how much information they need to decide to go from browser to customer.

6. Choose Mobile Friendliness

Recent reports indicate about 90% of people use mobile devices to go online at times. With phones gaining greater capabilities and 5G bringing faster speeds to communities, expect people to use their mobile devices even more frequently for internet browsing.

Making sure your site translates well on smaller screens makes sense for your company and for your customers. Be sure to test everything. Click through all links. Fill in forms. Ensure images and text auto-adjust to the correct size, so people don’t have to scroll endlessly.

7. Make Multiple Landing Pages

Like most businesses, you probably have several buyer personas as you segment your audience. Don’t just create a single home page and expect it to fulfill the purpose of every reader. Instead, create unique pages for each persona to best meet their needs.

Make sure each landing page speaks in the natural language patterns of your specific audience. Think about the unique needs of each group. How do their pain points differ? How can you best meet their needs?

8. Keep Important Info Above the Fold

People are busy. They work, have families, and might visit your site on the 15-minute break they get in the afternoon. Most consumers want the information they need to decide and don’t want to dilly-dally around with other things.

Place the essential headlines and info they need above the fold, so they see it first. Make it as readable as possible by using headings and subheadings. Add in a few bullet points. People also absorb information easier in video format, so add a video highlighting your product’s or service’s main benefits.

You should also place a CTA button above the fold if it makes sense for your overall design. Keep in mind people may have visited and already read some of the information. Some users return just to sign up and want to find the CTA quickly.

Step Into Your Customers’ Shoes

Look at your site through the eyes of your audience. What works well? What needs to be adjusted? Over time, you’ll develop a customer-first web design that speaks to those most likely to buy from you. Then, keep making changes and tweaking your site until it hits the perfect balance for your customers.

 

Featured image via Freepik.

Source

The post What Customer-First Web Design Looks Like first appeared on Webdesigner Depot.

Source de l’article sur Webdesignerdepot

/par

How to Find Web Design Clients in 2022

,

Do you find yourself stuck when finding new web design clients? Whether you own a web design company or work as a freelancer, expanding your audience and attracting clients can be challenging.

Talking from experience: there are times when I can not find people interested in my work. If that’s the case for you right now, let me tell you not to worry.

This guide will analyze the best practices I use to attract new web design clients and how you can easily customize them to fit your needs and preferences. First, we will explore why it’s essential to use more than one way to acquire clients in 2022.

Why Should You Seek Innovative Ways to Attract Clients?

Let’s start with a personal conviction: There are enough customers to cover our niche’s supply. A common mistake most web designers make is looking in the wrong place.

Do not get me wrong, the quality of your work is always the most important thing. The better your services are, the more clients you will eventually get. But if you want to prove your talent online, you need to expand your audience.

Remember that the market is highly competitive. And so you need to follow certain steps and choose the best platforms. 

7 Best Ways To Attract Web Design Clients in 2022

Although there are many ways to attract web design clients online, some prove to be more effective than others. Let us explore them one by one:

1. Use Marketplaces for Freelancers Such as Upwork, Indeed

Whether you own your web studio or are just getting acquainted with being a freelance web designer, marketplaces for freelancers are a great way to attract new clients. The same goes for well-known web design job boards like Dribbble, Twine, and WordPress Jobs. 

But in general, marketplaces for freelancers are more effective as these platforms attract thousands of buyers/clients every day. The best way to attract clients is to create and polish your profile and respond to relevant job offers.

However, it is equally important to choose a platform that is not exploitative but also has numerous clients in the web design niche. Although Upwork and Indeed are the two most popular, several other platforms meet these requirements, including Freelancer, 99 Designs, Guru, Upstack, TopTal, and PeoplePerHour.

2. Search on LinkedIn

Many would argue that social media platforms are the best way to attract web design clients these days. While this is true to a certain extent, not all social networks have the same impact on professionals. I have found that LinkedIn is the number one platform that a web designer should invest time and effort into.

The reason is simple; the platform’s goal is to bring professionals together. So, if you create a top-notch LinkedIn profile, you can quickly expand your audience and find people interested in buying services. The process is quite simple because all you need to do is:

  1. Create a professional bio: Mention what you do and who are the people you can help via your services.
  2. Optimize your profile’s About (personal info, website and portfolio info, etc.) and Experience (previous projects) sections.
  3. Use the LinkedIn filters to connect with individuals and companies. 
  4. Personalize your invitations and respond via DMs to people inviting you.

This may sound like a lot of work, and believe me, it is. Still, if you want to attract more clients via social media platforms, LinkedIn is the best way to go. 

3. Pay Attention to your Portfolio and Website

Regardless of how many connections you have on LinkedIn, clients need to trust that you are the best person for a project before hiring you. And there’s no better way to do that than to have a comprehensive portfolio and website.

Websites like Dribble and WordPress allow you to create portfolio websites quickly and efficiently. As a web designer, you can treat your website like a personal project and use your UI and UX knowledge to outshine your competitors.

4. Create Social Proof

In a few words, social proof is a way to prove to new clients that they should mimic the behavior of your existing clients by hiring you for their project.

To do this, you can create a page with Google reviews, collect testimonials/references, take screenshots of your conversations with clients and capture their feedback. Then all you need to do is present them on your portfolio website, in your social media posts/stories, etc.

5. Use Word of Mouth

Apart from asking your existing clients for referrals, you should try to build a deep professional relationship with them. This will automatically help them to recommend your services through word of mouth.

In many cases, word of mouth has proven to be much more reliable than traditional advertising methods (email marketing, SEO tactics).

6. Speak at Events and Podcasts

Say you are an experienced web designer, and all you need is to expand your target audience. In this case, speaking at events is a fantastic way to build authority. Of course, becoming a public speaker is not easy, especially if you’re a beginner.

This is where podcasts come in handy. By appearing as a guest on podcasts (or webinars), you can easily get your name out there, connect with people interested in web design, and eventually attract new clients.

Start by finding communities (e.g., Facebook groups for web design) and communicate with active (or just interested) people in the web design niche.

7. Offer Free Advice to your Audience

Don’t get me wrong, I know that offering something for free is not the best thing. Still, by creating free content and offering free advice, you can make people take notice of your talent.

Likewise, answering questions on social media platforms and creating valuable content is a great way to convert your website/social media visitors into customers.

Wrap Up

Remember that the most important thing in attracting new clients is the quality of your work. This may sound obvious, but believe me, it’s more than just a rookie mistake.

Let’s close with this; the tips listed above will allow you to work harder but smarter. After all, that’s all you need to build authority as a web designer and attract new clients.

 

Featured image via Pexels.

Source

The post How to Find Web Design Clients in 2022 first appeared on Webdesigner Depot.

Source de l’article sur Webdesignerdepot

/par

7 Worst Fails in Email Marketing

,

The email channel is known for multiple advantages. It is convenient to implement practically, offers many options, and has a fantastic ROI of up to 4200%.

But we also face problems, the most disappointing of which is people ignore emails, not performing the desired action, or worst of all unsubscribing. Why does it happen?

The web is constantly progressing. It offers many tools like modern HTML template builders, ESP services, and other digital assistants that help us at all stages. But even the best tools are not enough; the secret of success still rests with us.

In this post we’ll cover the 7 cardinal sins of email marketing, to help you avoid them.

1. Being Too Late

I can define this mistake as probably the worst. It’s worse than broken links, incorrect dates, or prices. Even more harmful than ugly design.

We lose a lot when postponing email strategy implementation. Beginners often focus all their attention on the content, social media activities, SEO issues… All that is important, right. But ignoring email campaigns is a hard fail.

Thousands of visitors never come again to your website. In other words, they leave the very first levels of the marketing funnel. While regular emailing keeps them engaged and prevents churn.

So delays here are only profitable for competitors. Don’t wait until you collect “enough” contacts. Start as soon as possible. 

Frequency matters too. Don’t bomb people with emails; it annoys and causes unsubscribes. Email frequency is an individual parameter depending on many factors.

2. Disregarding Clients’ Expectations

A fundamental axiom: people unsubscribe when emails are irrelevant. The same goes for neglected expectations. Even the best content with next-gen features won’t save the situation.

I mentioned the email frequency a bit above. Notice that if you announce the weekly emails but send them every day, this is an example of ignoring expectations. Be honest with readers.

Another typical issue is off-topic. If your subscribers are waiting for content related to smartphones, send them newsletters about smartphones, not dresses or domestic turtles :)

But in some cases, getting off-topic can be good. It all depends on the target audience, actual situation, and communication style. 

3. Bad Segmentation 

Once again, relevance is vital. So we must avoid generic emails. Instead, especially if your contact list is extensive enough, apply all the possible parameters: age, gender, location, customers history, etc.

Where to get the respective data? A typical solution is to use update preferences forms in emails or on the website. Let clients choose the topics that are interesting for them.

Use surveys, sign-in forms, AI-based techniques of segmentation… Smart algorithms are great helpers that track clients’ behavior and then process the data for segmentation purposes. 

The better we know our subscribers, the deeper we segment the contact list. It allows sending precisely targeted newsletters to respective segments.

4. Insufficient Personalization 

As Hubspot stats say, personalized emails’ open rate is 26% higher, and their click-through rate is 14% better. But even besides index data, poor personalization is just nonsense today.

Clients are looking for content that matches their preferences, so marketers have to consider these expectations. Segmentation and dynamic range are essential here, but they are not the only techniques.

Everything is much more sophisticated here, in addition to personalized subjects and content. Another solution is to generate recommendations that include the previously browsed products.

AI-powered automation comes to help. Machines will upgrade the classical personalization to the next level called hyper-personalization.

5. Underestimating Mobile-Friendliness 

It’s simply unacceptable to send non-responsive emails today. With so many people opening email on different devices, this is a huge fail.

The modern world is full of gadgets and devices. Email has been opened on smartphones more frequently than on desktop PCs and notebooks in recent years. Up to 70% of readers will read messages on mobiles very soon. No wonder that responsivity turned into a mobile priority.

Regarding layout and design, there are no problems: modern template editors are featured with automated responsivity. But mobile-first means not only layout/design adjustment for mobiles, full-width buttons, or larger fonts. We have to work with content too. Don’t overwrite text remember that recipients read inbox emails on the run. 

Just imagine yourself reading emails in the cafe or cab. And ask yourself: is everything convenient? Would you take the desired action on the run?

6. Non-Professional Approach 

People are quite skeptical of new brands. We need to do our best to attract them. So everything must be done professionally.

The best solution: be a perfectionist. If newsletters look amateurish, they are likely to repel.  

Being amateurish will also ruin your brand identity and reduce customers’ trust. Pay close attention to design, stick to your corporate style, analyze each detail in the context of overall harmony.

7. Overlooking Tests and Improvements 

Testing is vital. Before sending an email campaign, check it via Litmus or Email on Acid to be sure that message looks just as planned. These tools allow testing email rendering by +90 combinations of email clients, devices, and OS.

Knowledge is power. Always try and test your marketing strategies. Are you satisfied with your actual performance? Run A/B tests and focus on the most significant wins and failures. 

Summing Up

Of course, threats are not limited to these seven failures. The last piece of advice: never ignore trends. 

Accessibility? Don’t forget about clients with special requirements. Get whitelisted and incorporate these technologies in your campaigns.

And constantly strive for perfection. With this doctrine, you’ll win!

 

Featured image via Pexels.

Source

The post 7 Worst Fails in Email Marketing first appeared on Webdesigner Depot.

Source de l’article sur Webdesignerdepot

/par

How To Create Backup Job Automatically in SQL Server

,

Introduction

As a good DBA, it is critical to backup your data. However, sometimes, we have the backup, and the backup is corrupt. If that happens to a mission-critical environment, you could be fired because of the error.

This article will talk about the different ways to find out if a SQL Backup file is corrupt, automate the backup process, and some advice to test and avoid this problem.

Source de l’article sur DZONE

/par

Chaos Engineering – The Practice Behind Controlling Chaos

,

Chaos Engineering might sound like a buzzword – but take it from someone who used to joke his job title was Chief Chaos Engineer (more on that later) it is much more than buzz or a passing fad – it’s a practice. 

The world can be a scary place and more and more companies are beginning to turn to Chaos Engineering to proactively poke and prod their systems and in doing so are improving their reliability and guarding against unexpected failures in production and unplanned downtime. 

Source de l’article sur DZONE

/par

The Top 5 Form Types to Use in Your Web Design 

,

There are a lot of factors that contribute to a better user experience on a website. Pages need to load quickly to give users peace of mind and efficiency. Navigation must be clear and straightforward, with direct pathways for visitors to follow when finding your contact pages, blog posts, and products. Your colors need to work seamlessly together while providing just enough contrast in the areas that need it most.

Excellent user experience needs to be considered for every part of your website that acts as a touchpoint with a potential customer or user.

One of the most significant touchpoints of all is your forms.

All websites need some form of interactive content to thrive. Users need to be able to do something with the site, whether it’s looking for information with a search bar, contacting a team for a quote, making a booking, or completing a purchase. Forms power the majority of the interactive activities available on websites.

If you know how to master great UX on a form, you can contribute to more meaningful interactions between your brands and their customers. But not all web forms are the same. Here are some of the top types of forms you need to master and how you can optimize them.

The “Opt-In” Form

The Opt-in Form is probably the best-known form in the digital landscape. It’s essentially a form that asks visitors to “opt-in” to a specific offer. Sometimes, this means signing up for a webinar; other times, it’ll be agreeing to an email newsletter or a regular series of blog updates.

Opt-in forms grab attention quickly and ask for something specific from the audience. For instance, this example from HuffPost encourages visitors to “Subscribe to the Morning Email.”

Opt-in forms are all about generating action.

Sometimes, they’re placed at the bottom of a landing page after a company has had a chance to explain precisely what they’re offering. Other times, you’ll find the opt-in form situated on a sidebar of a website, constantly enticing people to “sign up” if they like what they see on a blog post or article.

It’s also common for opt-in forms to appear as pop-ups and exit pop-ups on modern websites. For example, a brightly colored opt-in form that promises an immediate benefit to a customer could encourage them to hand over their details before they abandon your website.

How to Design a Great Opt-In Form

So what kind of best practices go into an excellent opt-in form?

  • Start with simplicity: If you’re asking your visitors to do something, don’t overwhelm them with too big of a request straight away. Keep the form short and simple, so it doesn’t seem like too much extra work for the visitor. Something like “Subscribe to our newsletter” should ask for nothing more than an email. 
  • Highlight the benefits: Most customers won’t want to give you a place in their inbox or the opportunity to interact with them further unless you can offer something in return. Even if you’re asking for something small, like an email address, let the customer know what’s in it for them. In the HuffPost example above, the company highlights that you can wake up to the day’s “most important news.” 
  • Give the visitor the power: Let your visitor know they’re in control here. They want to see that they’re getting exactly what they need from you in exchange for their contact details. This means reassuring them that their email address won’t be used for spam, like H&B Sensors does here: 

The Contact Form 

The Contact Form is another crucial part of building an effective UX for your website – but it’s also an element that web designers and business owners often overlook. When customers decide they want to learn more about a business, they need a quick and easy way to get in touch.

Contact forms need to be easy to find and use on any website. Usually, your user will expect to see a link to the contact form situated somewhere at the bottom of your webpage. It might be called “Contact Us” or “Customer Support.” Avoid anything that would go over the user’s head.

Aside from being easy to track down, your contact form also needs to reassure an audience that they’re making the right decision by getting in touch. Therefore, the content needs to be short, sweet, and authoritative—highlight why the user might contact your company and how they can do so.

Avoid any unnecessary information in the contact form. For example, you don’t need to know your client’s age and their job to answer a question about where their nearest physical branch is. Keep form fields to the point, or you’ll chase customers away.

How to Design a Great Contact Form

Design something personalized but straightforward to make the most of your contact form. Use features like smart content and conditional logic, if possible, to adapt the page to the user’s needs. Dynamic content is becoming increasingly valuable these days. Other best practices include:

  • Set the right expectations: Let your customers know how active you are and how quickly they can expect to hear back from you. Imagery and the right fonts can also set expectations about the kind of communication your audience can expect. For example, this contact page from the Marvel app is fun and playful, like the company itself:

  • Provide multiple options: If your customer doesn’t want to use your contact form, give them another way to get in touch. Ensure the contact page includes information like where to find you on social media and your professional phone number. 
  • Simplify things on your end: To ensure that you can contact your audience as quickly as possible, allow your customers to choose a specific subject that their query is connected to. Allowing them to choose “Sales” or “Order issues” means you can automatically direct the message to the right team member on the back-end. 

The Online Payment Form 

Sometimes, when your customers have seen what you have to offer and they’ve checked out the competition, they decide to go ahead with their purchase. To facilitate this, you’re going to need an online payment form. Online forms ensure that your customers can safely enter their credit or debit card details to purchase whatever you have to offer.

Most payment processing companies like PayPal, Square, and Stripe come with payment forms included, so you can easily embed them into a website in minutes. However, there’s always the option to customize those payment forms.

For instance, ideally, you’ll need a payment form that keeps your customer on the same page, so they don’t have to log into another browser to make their purchase. The fewer transitions your client has to make, the safer they’ll feel.

How to Design a Great Payment Form

When designing any payment form, simplicity and security are the two most important factors. Your customer should be able to enter their information quickly and easily and get through the transaction process without worrying about their details.

Remember to:

  • Keep it simple: The fewer fields the visitor has to fill out, the better. Customers still feel uncomfortable sharing personal information and payment details online. Make the experience as painless as possible. If your client already has an account with your business, you might create a system that automatically fills some of the fields, such as their email address, name, and billing address. 
  • Offer the right integrations: The proper payment forms will integrate with the payment services your customers prefer to use. Options include PayPal, Stripe, Square, Verified by Visa, and Mastercard. Get a developer to integrate the right APIs with your form to give your customers the broadest range of options. 
  • Ensure security: Give customers peace of mind by providing as much security evidence as possible. An SSL certificate that places the padlock on the top of the browser next to the URL is a great way to make customers feel more secure. Integrating verification options so your customers can avoid fraud issues is another significant step. Sometimes just putting logos from the card types you accept on the page will make a customer feel more secure. 

Support Forms

Some companies bundle the contact form and the support form together. Others have a separate support form to get their queries routed directly to the people most capable of helping them. If you want to take the second route, it might be a good idea to design a “help” section on your website where you can locate the support form.

The “Help” section on a site often appears alongside other links on the footer. For instance, it could appear alongside “About” links and “Contact” options. Here’s an example of Hubspot’s Customer Support options:

The best customer support pages come with various ways for clients to help themselves and find answers to their most pressing questions. For example, you might have a search bar where your audience can search for the answers to their queries or a knowledge base full of helpful blogs.

Hubspot allows users to choose between a blog, knowledge base, academy training center, community forum, developer discussion board, and assistance from a certified partner.

How to Design a Great Customer Support Form

Designing a good customer support form is about getting your audience the information they need as quickly as possible. Once again, you’ll need to stick to as few form fields as possible here to avoid angering an already frustrated customer. Also, remember to:

  • Ask for the right information: Find out what the query is about by giving the customer a drop-box menu full of possible topics to choose from. If you need a product reference number or something similar, ask for that at the top of the form, then allow the customer to provide extra information about their query underneath. 
  • Set expectations: Let your customers know when they can expect to get a response to their concerns and provide them with advice on what to do next. For instance, you could invite them to check out your knowledge base while they wait for a response. 
  • Keep it simple: Avoid using technical jargon on your support request forms. Be direct in your requests for summaries of the issue at hand, contact information, and other supplemental data. 

Customer Feedback Forms

According to Microsoft, around 96% of customers say that customer service is crucial in determining their loyalty to a specific brand. Another 52% of global customers believe that companies need to respond to the feedback provided by customers.

To ensure your customer service strategies are on-par with what your customers expect, you need to get feedback from your audience. That’s where a feedback form comes in. Customer feedback forms often appear after a client has finished purchasing on the “thank you” screen. They may also occur after a customer has completed a service interaction online.

Here’s an example of an Apple feedback form:

How to Design a Great Customer Feedback Form

By leaving you feedback, your customer is doing you a massive favor. They’re giving you a chance to learn from your mistakes and improve the service you can give next time around. Feedback is one of the best tools for any business that wants to grow and thrive.

If you want your customers to use your feedback forms, you’ll need to make them as simple as possible. Your customers don’t have time to waste on a complex form.

  • Don’t make any fields mandatory: Don’t stop your customers from submitting a form unless they’ve completed every field. Allow them to enter the information they consider to be the most important, and that’s it. You can even fill some of the form out for your customer, if possible, by entering their name and email address if they’re already a member of your site.
  • Make it mobile responsive: Remember there are around 3.5 billion smartphone users worldwide. You can’t afford to lose feedback because your form isn’t responsive. Every form should look and feel incredible on any device. 
  • Include a rating option: If your customers don’t have much to say about your service, or they’re not wordsmiths, they might prefer a rating option instead. A one-to-five rating system that allows your customer to judge your product or service on a scale of poor to wonderful is a great way to gain quick information. Check out the Uber Engineering example here:

Though you can pre-enter some information on a feedback form to make your customer’s life easier, don’t overstep your bounds. Adding your customer’s email address to the form is fine if they’re already a customer with you. Pre-selecting the “very satisfied” rating above would look presumptuous.

Top Tips to Improve Every Form Design

The online form is an essential part of any web design project, but it’s also frequently overlooked. Unfortunately, without a good set of forms, your customers will struggle to interact with your company in a meaningful way.

When creating any form, remember:

  • Reduce friction: Reduce the friction for your customers by asking as few questions as possible. The less your customer has to answer, the better. If you can pre-populate forms with information like your customer’s name and email address, this could help. 
  • Keep it simple: Make sure that the form is clean and easy to use. Your customers shouldn’t be confused about where to click or how to submit their information. A single-column design is often better than a multi-column option.
  • Be clear in error messages: Don’t just tell your visitors that something has gone wrong. Let them know what they need to do to submit the form successfully. If possible, use inline validation with real-time feedback to let your audience know that you recognize the information they’ve submitted.
  • Keep data secure: Make sure your audience feels safe by letting them know how you will use this information and why you’re asking for it. If you’re asking for an email address, make the benefits of entering that information clear. 
  • Make fields optional: Allow your audience to add more information to a form if they want to – but don’t demand it. Give some freedom to the visitor. 

The better your forms are, the more effective your interactions with customers will be. Remember, it’s not just the face-to-face interactions that your customers judge when making decisions about your business and whether to trust you. Today’s digital world has prompted a new demand for more meaningful virtual experiences.

Your form could be the first interaction you have with a client, whether it’s a contact form, a booking form, or something else entirely. Get that right, and you can improve your chances of your customers coming back to interact with you again later.

 

Featured image via Pexels.

Source

The post The Top 5 Form Types to Use in Your Web Design  first appeared on Webdesigner Depot.

Source de l’article sur Webdesignerdepot

/par