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Aujourd’hui, le monde de l’entreprise reconnaît volontiers que ses ressources les plus précieuses sont sa propriété intellectuelle et les individus qui la composent.

Imaginez si vous pouviez collecter les connaissances des employés pour que ces derniers puissent les partager avec leurs collègues via l’apprentissage par les pairs ? C’est là tout l’attrait de la plateforme d’apprentissage collaboratif de 360Learning, désormais disponible sur SAP Store. La plateforme facilite une montée en compétences rapide, plus particulièrement dans les environnements professionnels qui évoluent vite et au sein desquels les besoins de formation sont constants. Tout le monde a la possibilité de créer, de proposer du contenu et de collaborer sur des cours. Ainsi, les formations sont mises à disposition plus rapidement, les employés, les clients et les partenaires se forment plus vite, et le gain de temps est considérable. Chez 360Learning, on dit qu’on “accélère le partage de compétences”. Compte tenu de la pénurie actuelle de talents, c’est une possibilité qui arrive à point nommé.

Optimisation de l’efficacité et du transfert des connaissances par le biais de la collaboration

L’idée d’une plateforme de formation menée par les pairs a germé il y a dix ans dans l’esprit de Nick Hernandez, le PDG de l’entreprise. Contrairement à ce que l’on pourrait penser, elle n’a pas été insufflée par la pénurie de talents. Comme il l’explique, ce sont deux principes qui ont marqué sa vie qui ont été sa plus grande source d’inspiration. Tout d’abord, son amour pour l’enseignement qui lui vient de ses parents, tous deux enseignants. Ils ont émigré d’Amérique du Sud pour bénéficier d’une bourse d’études en France.

Ensuite, le travail du philosophe Michel Foucault qu’il a découvert alors qu’il était étudiant en informatique et philosophie. Nick résume ainsi la pensée de Foucault au sujet du lien entre le savoir et le pouvoir : «La science repose sur l’intuition. Lorsqu’un individu a une idée, celle-ci est souvent controversée : il n’y a aucun moyen de prouver qu’elle va fonctionner. Les progrès scientifiques sont toujours validés par un processus de revue par les pairs. C’est comme cela que j’en ai déduit qu’il fallait développer un outil pour aider les collaborateurs à apprendre les uns des autres. En bref : il est temps d’exploiter le savoir collectif de l’entreprise et accélérer ce processus. Plutôt que de faire intervenir un consultant externe, il vaut mieux capitaliser sur les connaissances essentielles, qui sont détenues par les collaborateurs eux-mêmes. L’apprentissage par les pairs est bien plus efficace et rentable que solliciter des prestataires externes ».

Permettre l’utilisation de la plateforme à des milliers de créateurs de contenu et d’apprenants.

Nick et ses co-fondateurs, Guillaume Alary, CRO, et Sebastien Mignot, CTO, tous trois récemment diplômés, ont passé deux ans à développer la solution en se fondant sur leur propre intuition, tout en cherchant un revenu potentiel. Après avoir trouvé l’adéquation parfaite entre le produit et son marché, et après avoir mené des expérimentations et tenu compte du feedback reçu, l’équipe a intégré un moyen pour valider et contrôler le contenu car, selon leurs propres mots : « une entreprise n’est pas une démocratie ».

 

“L’éducation a bouleversé la vie de mes parents et, par conséquent, la mienne”, déclare Nick. “J’ai canalisé ma passion pour l’apprentissage en créant 360Learning. Alors que d’innombrables innovations viennent constamment alimenter le marché de la tech, ce que nous proposons chez 360Learning est bien plus personnel qu’un énième outil SaaS B2B. Je crois sincèrement que l’apprentissage change la vie et que tout un chacun doit en bénéficier.

 

Le lancement initial de 360Learning s’est opéré via une stratégie d’inbound marketing et il n’a pas fallu longtemps avant que l’entreprise décroche un important contrat. Les choses ont ensuite suivi leur cours naturellement. Le défi suivant a été la mise à l’échelle pour les grandes entreprises. Aujourd’hui, un client de 360Learning représente plus de 100 000 utilisateurs et 1 200 auteurs. Il est donc essentiel de disposer d’une infrastructure robuste capable de prendre en charge ce volume, ainsi que des fonctionnalités puissantes comme celles liées à l’Intelligence Artificielle pour automatiser les processus. Les formations sont améliorées en continu par les collaborateurs eux-mêmes, qui identifient les contenus obsolètes ou suggèrent des éléments à ajouter. Le feedback et les données obtenues au fil des interactions sont remontés aux coachs qui facilitent l’apprentissage en s’assurant que les cours sont accessibles, intuitifs, exploitables facilement, et surtout intéressants.

La plateforme est désormais disponible dans 14 langues et compte certaines des marques les plus réputées parmi ses utilisateurs. Plus de 400 employés travaillent pour 360Learning, dont les bureaux sont implantés à New York, Londres, Paris et Karlsruhe, en Allemagne.

L’intégration à SAP SuccessFactors Learning for Data Intelligence

Bruce Mazza et Hugues Lajouanie en charge des partenariats internationaux, font remarquer que l’inbound marketing est toujours une stratégie cruciale. « Depuis que nous avons mis l’accent sur les actions marketing avec nos partenaires et l’intégration aux systèmes RH des clients, nous sommes désormais en mesure d’étendre les fonctionnalités de montée en compétence collaborative de 360Learning à de nombreuses grandes entreprises », explique Bruce. « Il y a des entreprises pour lesquelles notre plateforme vient compléter l’offre de SAP, en mettant l’accent sur l’expérience des experts qui créent les cours et des apprenants qui en bénéficient. SAP dispose d’une suite de solutions particulièrement qualitative”. Il ajoute : « L’intégration à SAP SuccessFactors HXM et SAP SuccessFactors Learning nous permet d’étendre la montée en compétences grâce à l’expertise interne à des clients qui ont des besoins de formation à la conformité ou encore liés à la Data Intelligence. Par exemple, faire le lien entre les écarts de compétences et l’engagement expert et la création de cours ».

La plateforme d’apprentissage collaboratif de 360Learning est qualifiée de « solution durable » sur SAP Store car elle illustre un réel engagement social via le développement des compétences. Découvrez comment la plateforme accompagne les employés dans le développement de leurs compétences en visionnant la vidéo sur SAP Store.

The post Capitaliser sur le savoir collectif grâce à la plateforme d’apprentissage collaboratif disponible sur SAP Store appeared first on SAP France News.

Source de l’article sur sap.com

The best CRM (Customer Relationship Management) software solutions help sales teams streamline critical processes to improve productivity, track customer interactions and gain actionable insights to deliver a personalized experience to sell smarter, shorten the sales cycle and drive better retention rates.

This article reviews the 21 best CRM software to help you streamline your searches. We’ll cover the key features, user experience, pricing plans, strengths, and weaknesses. So, let’s get to it.

1. Salesforce Sales Cloud CRM

Salesforce Sales Cloud is a cloud-based customer relationship management solution that supports large sales teams and every customer touchpoint.

Over 150,000 companies, including world-leading brands like IBM, NBCUniversal, and Sonos, use the CRM system to streamline workflow automation. 

Key Features

Project Management — The software natively integrates with Slack, allowing you to seamlessly manage your Salesforce tasks in one central location and collaborate remotely with colleagues, customers, and partners in real-time. 

Sales Forecasting — Salesforce can estimate your future sales revenue using your current and historical pipeline data. Again, integrating with apps like revVana helps you gain better revenue insights.

Flexible and Scalable — This CRM software helps small businesses and enterprises meet their growing needs without sacrificing performance. Salesforce CRM is entirely cloud-based, supports over 8,700 integrations, and has an open API, making it highly extensible.

User Experience

Setting up an account only takes three steps.

The dashboard is clean and straightforward, making it easy to use. You can click the modules on the navigation menu to use its features. Additionally, the CRM software displays information in graphs, pie charts, and tables in an easy-to-understand way.

Salesforce Sales Cloud has a robust knowledge base to hit the ground running immediately.

Pricing

Salesforce offers four subscription plans, billed annually:

  • Essential $25 per user per month
  • Professional $75 per user per month
  • Enterprise $150 per user per month
  • Unlimited $300 per user per month

Strengths

  • It’s fully cloud-based (you don’t need to install anything)
  • 30-day free trial
  • Customer relations management automation
  • Supports over 8,000 integrations and apps
  • Multilingual and multi-currency support
  • Open API
  • Leads management and business intelligence tools
  • Round-the-clock support
  • Multiple appointment scheduling
  • Mass emailing capability

Weaknesses

  • It doesn’t support live chat
  • Not suitable for on-premise deployment

2. Pipedrive

Pipedrive is one of our top options for the best CRM software today. The cloud-based solution helps marketers set up their pipelines, track progress in real-time and automate routine tasks. Over 100,000 companies in 179 countries use the software.

Key Features

Real-Time Alerts — Pipedrive has a built-in reminder that keeps you posted on all your sales activities so you don’t miss a follow-up.

Reporting — The CRM provides detailed reports on pipeline performance. With this insight, you can measure your progress against your business goals.

Revenue Forecasting — The software can forecast your sales volume and revenue using your pipeline data. It automatically updates the estimate when a lead’s status changes.

Leads Capture — Pipedrive has a customizable web form that helps you capture leads for your pipeline. Also, you can segment the leads for personalized communications.

User Experience

Pipedrive is user-friendly. New users will be able to get the hang of it quickly. Also, the CRM software has a robust help center to help users set up and customize their accounts.

It features a visual pipeline that lets you see your sales strategies and process and update a lead status by dragging and dropping it. Additionally, it presents reports in easy-to-understand ways.

The software offers live chat and round-the-clock email support for quick resolutions. 

Pricing

Pipedrive offers four plans, billed monthly and annually.

  • Essential $11.90 per user per month
  • Advanced $24.90 per user per month
  • Professional $49.90 per user per month
  • Enterprise $74.90 per user per month

Strengths

  • Faster deal closing
  • Omnichannel lead generation
  • Efficient customer relationship management
  • Free trial (no credit card required)
  • Goal setup and tracking
  • Sales forecast
  • Over 350 integrations
  • 14-days free trial
  • API support
  • Real-time support

Weaknesses

  • No free plan
  • The dashboard could feel overwhelming

3. Oracle Netsuite CRM

Oracle NetSuite Customer Relationship Management software promises to deliver the real-time data you need to manage interactions with potential customers, existing customers, and suppliers, deliver exceptional customer experiences and drive sales.

Over 32,000 customers use Oracle NetSuite products.

Key Features

Sales Force Automation — NetSuite CRM SFA unifies your sales processes and provides unprecedented insights into every aspect of your customer relationship to supercharge your sales performance.

Marketing Workflow — You can create and launch targeted marketing campaigns to grow your leads pool. Also, the CRM lets you segment your leads to deliver a personalized experience, shortening the sales cycle.

Customer Service Management — NetSuite automates customer service management, allowing users to focus on other pressing day-to-day activities. For example, it can review the status of submitted tickets and reply with follow-up communications.

Partnership Relationship Management — NetSuite CRM is not just a customer relationship management software. Instead, the platform is a complete business management tool that helps you manage relationships with partners, share real-time information, and maintain control over partner-focused sales processes.

User Experience

This CRM could be more beginner-friendly if not for its many features and advanced functionalities. However, the software offers a search feature to help users find things faster. Another user experience challenge is Netsuite’s time-demanding customization.

Plus, some users have reported crashes and downtime.

Besides these challenges, NetSuite has an excellent user interface that makes it exciting. Also, it offers live chat support, helpful resources, and a comprehensive knowledge base.

Pricing 

NetSuite charges an annual license fee but doesn’t provide any pricing plans. You must contact their customer support to learn about the deployment needs of their CRM systems.

Strengths

  • A centralized data source that gives users unprecedented visibility into their sales process
  • Salesforce, marketing, and customer service automation
  • Partner relationship management
  • Advanced reporting and analytics
  • Great user interface
  • Sales forecasting
  • Mobile 

Weaknesses

  • No monthly subscription plans
  • Not-too-great user experience
  • Expensive compared to other CRM solutions

4. Zoho CRM  

Over 250,000 businesses worldwide use Zoho CRM software solutions. It helps management, marketing, support, and sales teams address their customer relationship management and omnichannel engagement needs.

The platform empowers users to deliver personalized experiences and drive sales through multiple channels.

Key Features

Sales Force Automation — You can create workflows to reduce manual data entry, eliminate redundancies and automate repetitive sales, marketing, and customer service functions. 

Journey Orchestration — Zoho CRM lets users create personalized customer journeys and track each prospect’s path to identify delays or loopholes and optimize the sales process.

Omnichannel — With the Zoho CRM software, you can engage and track customer interactions across multiple channels, including email, social media, phone, and the self-service channel. 

Sales Enablement — Zoho CRM enables frictionless sales processes. You can generate quotes, invoices, and orders within the CRM software. Also, it lets you set up partner portals to grow your business and manage relationships with stakeholders.

User Experience

The Zoho CRM dashboard is clean, straightforward, and user-friendly. So, you can use all of its features as a first-time CRM user.

For example, the software lays the module tabs above the fold at the top bar, making them easily accessible. The reports are also less overwhelming as you can drill into the report you want to see, one at a time.

Zoho CRM offers webinars, tutorials, free eBooks, and documentation for easy setup and customization. No live chat support.

Pricing

Zoho CRM offers four subscription plans billed monthly and annually:

  • Standard $18 per user per month
  • Professional $30 per user per month
  • Enterprise $45 per user per month
  • Ultimate $55 per user per month

Strengths

  • Mobile
  • Marketing and sales automation
  • Advanced template and layout customization
  • Insightful reporting and analytics
  • Team collaboration
  • Support customer self-service portal
  • Predictive sales and intelligence
  • Voice assistant
  • Multilingual and multi-currency support
  • App marketplace with several third-party developers
  • REST API support
  • Activity reminders and sticky notes
  • 15-days free trial

Weaknesses

  • No live chat support
  • Limited native marketing automation (needs extensions)

5. HubSpot CRM 

HubSpot CRM is a cloud-based customer relationship management solution for salespeople, marketers, customer service agents, operations managers, and business owners. Top global brands like Atlassian, Doordash, and Wistia use the HubSpot CRM software.

Key Features

Multiple Hub — HubSpot CRM offers five hubs—marketing, sales, customer service, CMS, and Operations—that lets you pay for your needs. In addition, you can integrate up to five hubs into a single CRM to streamline your business processes. 

Email Marketing — The software has a built-in email marketing capability for targeted campaigns to your audience. In addition, you can create customized emails with the intuitive drag-and-drop editor.

Lead Generation — With the built-in lead-capturing forms, ad management tools, and landing pages, you can generate leads online, feed them directly into the CRM and convert them to customers.

Customer Support Portal — You’ll get a customer support portal to manage customer services and support requests, minimizing the burden on your customer service team. With the portal, you can also set up your knowledge base.

SEO Advisor — The SEO Advisor provides actionable SEO tips which can help you rank essential keywords on Google search results. It comes in handy when creating blog posts or developing landing or website pages.

User Experience

You can set up HubSpot CRM quickly and get it running immediately.

The CRM is easy to use and has an excellent user interface. You can customize your dashboard to quickly view your sales pipeline all in one place to enhance your user experience. Also, HubSpot presents its reports in an easy-to-understand way.

It also integrates seamlessly with other tools. In addition, HubSpot offers onboarding services and multiple support channels—phone, email, live chat, and online community.

Pricing

HubSpot offers a free version but with limited access to its tools. You can extend its functionality based on your needs by subscribing to a plan in the appropriate hub.

Marketing Hub

  • Starter $45 per month
  • Professional $800 per month
  • Enterprise $3,600 per month

Sales Hub

  • Starter $45 per month
  • Professional $450 per month
  • Enterprise $1,200 per month

Customer Service Hub

  • Starter $45 per month
  • Professional $450 per month
  • Enterprise $1,200 per month

CMS Hub

  • Starter $23 per month
  • Professional $360 per month
  • Enterprise $1,200 per month

Operations Hub

  • Starter $45 per month
  • Professional $720 per month
  • Enterprise $32,000 per month

Strengths

  • Powerful collaborative tool, Integrating marketing, sales, customer service, CMS, and operations in a single CRM solution.
  • A free version
  • User-friendly and intuitive
  • Large CRM database
  • Sales and marketing workflow
  • Insightful reporting and analytics
  • Lead management 
  • Seamless third-party integration
  • Social posting from the CRM
  • Meeting scheduling
  • Mobile app

Weaknesses

  • Limited features that could push to acquire other HubSpot licenses
  • HubSpot licenses are on the high side.

6. Freshworks

Freshsales is a sales CRM software that promises to help you gain a 360-degree view of your customers, deliver personalized engagement, shorten the sales cycle and accelerate revenue with context-driven sales. Brands like Klarna, Blue Nile, and PharmEasy use the CRM system.

Key Features

Lead Generation and Scoring — Freshwok offers CRM tools to help you run personalized campaigns and generate leads from your website visitors. You can also score the leads based on their engagement level.

Deal Management — Freshworks provides a birds-eye view of the deals in your pipeline, making it easy to prioritize and work on them immediately. You can also collaborate with multiple salespersons on the same deal., 

Workflow Automation —The software’s built-in workflow automation lets users automate repetitive tasks to save and boost the sales force’s productivity. You can quickly create automation with the pre-set templates.

AI-Powered Insights —Freshworks’ algorithm, Freddy AI, does the heavy lifting so that you can focus on only deals that convert. Additionally, it delivers AI-powered insights that help you drive faster deal closure. 

Omnichannel — The software enables users to reach customers on their preferred channel without exiting the CRM software. For instance, you can connect with your contacts via email, phone, live chat, WhatsApp, SMS, and Zoom.

User Experience

You can set up an account in three simple steps and connect your email account to the CRM software.

The dashboard is clean and less overwhelming. As a result, you are likely to crack the software at first use without facing many challenges. Also, you can import your sales data and start using the CRM tools immediately without starting from scratch.

You can use the FAQ, help center, or live chat for quick resolutions when you run into issues.

Pricing

Freshworks offers the best free CRM software with basic features—ideal for beginner users. In addition, you can subscribe to a paid plan to access more tools.

  • Growth $15 per user per month
  • Pro $39 per user per month
  • Enterprise $69 per user per month

Strengths

  • Email marketing within the CRM software
  • AI-powered deal insights
  • Built-in lead generation capability
  • Seamless sales process automation
  • Multilingual and multi-currency support
  • Territory management
  • Omnichannel customer engagement
  • Over 30 reports
  • A free plan
  • Mobile app
  • 21 days free trial of the highest tier plan
  • Provides a 360-degree view of the business
  • AI-based leads scoring
  • Pipeline visualization

Weaknesses

  • Hard-to-reach support
  • Limited third-party integrations

7. Monday

Monday CRM software is one of the best CRM software in the industry. Over 125,000 businesses use it to generate leads from multiple sources, qualify them in a central location, and track and manage all aspects of the sales cycle, from pre-sales to post-sales, all in one place.

Key Features

Email Tracking — With Monday, you can centralize your email communications and track essential email metrics to learn when to reach out, saving you time on cold leads. It also lets you create personalized emails with built-in templates.

Sales Process Automation — You don’t have to waste time on repetitive sales processes. It’s one of the best CRM software for automating your workflows, enabling you to focus on essential things. For instance, it can assign leads to sales reps, notifies you when a prospect opens an email, and more.

Leads Capturing — You can feed your sales pipeline with steady streams of qualified leads collected from multiple sources, qualify them on the CRM, and automatically score them based on pre-set criteria.

Post-Sales Management — Monday’s post-sales management capability lets you continuously manage customer relationships and drive after-sales customer satisfaction to boost customer retention.

User Experience

You can quickly sign up with Gmail and set up your account in a few more steps.

You can sell your sales pipeline and customer journey at a glance. Also, the user interface is excellent, and the software presents information in ways anyone can quickly grasp. In addition, it has a desktop notification feature that keeps you updated on your sales activities in real-time.

Users can customize their dashboards to see only the things they like. Unfortunately, the support doesn’t provide live chat support; however, it tries to compensate for this with a robust help center and round-the-clock email support.

Pricing

Monday offers a free plan for its CRM software and four premium subscription plans.

  • Basic $10 per month
  • Standard $14 per month
  • Pro $24 per month
  • Enterprise (custom package)

Strengths

  • Free and custom plans
  • Workflow automation
  • Email tracking and centralized communication
  • Pipeline visualization
  • Customizable reporting dashboard
  • Built-in lead management (capturing and auto-scoring)
  • Post-sales customer relationship management
  • Third-party integrations
  • Mobile app
  • Online community and robust help center

Weaknesses

  • Limited native marketing automation
  • No live chat support

8. Keap

Keap is one of the leading sales CRM solutions that cater to small businesses. The software promises to help them grow their leads, improve revenue and drive customer retention through enhanced customer relationship management and marketing workflows.

Key Features

Email and Text Marketing — It’s the right CRM software for small businesses seeking to bring email and SMS marketing into their marketing mix and manage them in one place. They can quickly create email and SMS campaigns with built-in templates and send them to their segmented lists.

Sales and Marketing Automation — With Keap, small business sales teams can automate critical sales and marketing processes to deliver a personalized experience to customers and drive targeted business growth while saving valuable time and human resources. 

Lead Capturing — You can acquire and track leads at every touchpoint. This CRM software comes with CRM tools for capturing leads like landing pages, dedicated sales funnels, forms, and appointment schedulers, which you leverage to generate consistent leads. 

eCommerce — Keap supports payment processors like Stripe, PayPal, and Wepay, allowing you to send and receive payments within your CRM software. The platform has facilitated over $2.6 billion in online sales since its launch.

User Experience

Keap promises a 14-day free trial. But I need help accessing the feature after signing up; the offer is only available to randomly selected businesses.

If the software can deliver on its promises, it will be great for the user experience. 

Pricing

Keap offers three subscription plans, billed monthly and yearly.

  • Pro $129 per month
  • Max $199 per month
  • Max Classic (custom plan)

Strengths

  • A referral program that pays up to 30% commission
  • A high-reaching user community
  • Knowledge base and help center
  • Native payment platform
  • Built-in email and SMS marketing
  • Advanced automation
  • Expert assistance

Weaknesses

  • No mobile app
  • Limited subscription plan
  • Expensive annual packages
  • The free trial is often unavailable
  • unreliable

9. Sage

Sage integrates sales, marketing, and service modules to deliver world-class customer relationship management software.

It’s one of the best CRM software in the market. With this solution, you can gain valuable insights into where your business stands to make better business decisions.

Key Features

Service Module — This module brings customer service management functionality within the CRM, enabling you to deliver an exceptional experience to prospects and customers, nurture them into long-term relationships and generate repeat businesses.

Sales Modules — With this module, you can automate your sales processes to accelerate sales performance and boost productivity. The company’s customer data shows that sales reps using this feature improved productivity by up to 40%.

Marketing Module — You can plan and run omnichannel, targeted marketing campaigns within the CRM and optimize campaigns to deliver more results with the built-in insightful reports.

User Experience

Sage doesn’t offer its pricing plans upfront. Also, you can’t sign up online. Instead, you’ll need to leave your business information online and wait for their support team to call, which might take time to come.

The user interface is excellent, but the CRM software integrates with only limited applications. In addition, real-time case resolution still needs to be improved. However, the software offers a community forum.

Pricing

Sage doesn’t have public pricing information. 

However, the software license could cost approximately $600 annually for each user. In addition, one-time initial implementation and related services could take the total cost to about $8,000. 

Strengths

  • Single modules to fully Integrated solution
  • Powerful real-time insights 
  • Team collaboration
  • Sales and marketing automation
  • Customer service management

Weaknesses

  • No straightforward signup
  • No subscription plan
  • Limited integration

10. Insightly CRM

Insightly is a popular CRM tool developed to help businesses streamline their processes, collaborate across teams, and integrate all the applications they need to drive sustainable growth.

Over 25,000 companies, including Bloomberg, Bosch, and Sanofi, use the platform, making it one of the best CRM software platforms today.

Key Features

Relationship Mapping — You can link your customer data to existing contacts to map and understand how your customers relate. This feature helps you get a high-definition picture of your customers.

Marketing  — Insightly’s unified marketing platform enables marketing teams to build sales pipelines, attract and engage ideal customers with intelligent and segmented campaigns and automate marketing processes to grow the business faster.

Sales  — You can centralize your customer data in one place, managing leads and spotting and prioritizing those most likely to convert. You can also create and send emails within Insightly and automate your workflows.

Service  — Insightly empowers customer service teams to solve customer challenges more effortlessly. You can receive customer support tickets in one place, quickly share information across the organization and receive actionable insights to improve customer experience.

Integrations  — You can connect all the tools you need to grow your business and manage them under one app. Also, Insightly’s AppConnect supports this CRM’s users in building custom integrations and workflows.

User Experience

Insightly has a clean design with a user-friendly interface. 

Some users complained that it could be challenging to grasp all its possibilities fully. However, it features a knowledge base, videos, and tutorials that could bring you up to speed as quickly as possible. The platform also offers live chat support.

The filters and bulk email could be better.

Pricing

Insightly’s CRM systems come in three plans, billed annually:

  • Plus, $29 per month
  • Professional $49 per month
  • Enterprise $99 per month

Strengths

  • Custom integration and workflow builder
  • Project management and team collaboration
  • Sales and marketing automation
  • Module for customer service teams
  • Scalable CRM
  • Live chat support
  • Free trial
  • Low-entry cost
  • Mobile app
  • Customer relationship mapping

Weaknesses

  • Annual billing
  • Learning curve

11. SugarCRM

SugarCRM is one of the best CRM platforms in the market. It delivers CRM solutions that help companies gain a comprehensive high-definition view of their customers in the past, present, and future to enable predictability, boost situational awareness and reach new levels of business performance. 

Key Features

Predictive Forecasting — SugarCRM leverages historical and real-time data from multiple points to identify issues, root causes, and opportunities and deliver actionable sales insights. In addition, it offers automatic alerts for fast response.

Sales and Marketing Automation — You can automate anything with SugarCRM, from data collection, leads routing, and quote approval to leads scoring and marketing to deliver meaningful buying experiences, shorten the sales cycle, and drive revenue.

Customer Service Management —SugarCRM native customer service management support enables you to deliver a personalized, positive experience to customers at every touchpoint. In addition, the software automates critical processes to reduce the burden on your customer support team. 

User Experience

SugarCRM has a solid user interface.

However, you must pay for at least three users before you sign up for any plan, making the software expensive. Also, the CRM software offers a more complex signup process. You’ll need to fill out an online form to contact support.

SugarCRM has a user community and resource center that can help you quickly set up your account and learn how to make the most of the CRM software. Also, phone support is available in four languages.

Pricing

SugarCRM has four monthly plans, billed annually and requiring a minimum of three users.

  • Market $1000 per month/user
  • Sell $45 per month/user
  • Serve $80 per month/user
  • Enterprise $85 per month/user

Strengths

  • AI-Powered prediction
  • Full situational awareness
  • Sentiment assessment
  • Powerful automation and workflow
  • The built-in customer service solution
  • On-premises deployment
  • Omnichannel customer engagement

Weaknesses

  • No complimentary or trial plan
  • Lacks a mobile app
  • Expensive plan

12. NetHunt

NetHunt is one of the best CRM platforms built for Gmail and Google Workspace users, designed to help them manage leads, nurture prospects, and stay on top of their sales performances. The solution also plays well with LinkedIn and eight other tools.

Key Features

Data Organization  — With NetHunt, you can organize your business data effectively and productively. Also, the solution organizes your deals and sales pipelines in an easy-to-understand manner, providing insights into what works and doesn’t.

Sales Force Automation  — Using this sales CRM means your sales team won’t have to waste time on repetitive tasks. Instead, the solution automates key sales processes like leads capturing and nurturing, contact updates, and others so they can focus on other things.

Centralized Communication  — You can centralize your business communications, regardless of your customer’s preferred channel, whether social media, email, telephone, messenger, or live chat, and manage everything on the go under one app roof.  

User Experience

You can create an account in three clicks. The interface is clean and user-friendly. You can quickly update your deals by dragging and dropping them and visualize your pipeline to see your entire sales process and performance at a glance.

Also, you can set up workflows and integrations in a few minutes. Both processes are intuitive and might not require any learning curve. In addition, NetHunt has a help center and offers live chat support.

Pricing

NetHunt is available via four subscription plans, billed monthly and annually.

  • Basic $24 per month
  • Business $48 per month
  • Advanced $96 per month
  • Custom plan

Strengths

  • Zapier integration
  • Advanced data organization and visualization
  • Workflow automation
  • Omnichannel communication
  • Mobile apple
  • Live chat and phone support
  • Code-free web form for leads capture
  • Low-entry fee
  • Free trial and custom plan
  • Chrome browser extension
  • Open API
  • Cancel anytime

Weaknesses

  • Available only to Gmail and Google Workplace users
  • Limited integration options
  • Limited marketing automation 

13. FreeAgent

FreeAgent CRM helps teams collaborate more effectively to get things done. The software promises to help users track their progress in real-time and gain actionable insights to optimize their performance. Over 1,000 businesses worldwide use the platform.

Key Features

All-In-One Solution — With FreeAgent CRM, you won’t need to open multiple browser tabs to get your job done. Instead, you get everything done in one place. You can also automate repetitive tasks to get more done in less time. 

Workflow Optimization — You can streamline business processes to complete more work efficiently. The CRM tool can help you organize and prioritize deals so you can focus on those most likely to move the needles for your business.

Code-Free Customization — FreeAgent code-free customization enables you to set your account to meet your business’s unique needs. The software also integrates with other apps, making it highly extensible.

User Experience

FreeAgent CRM is easy to use and has a visually appealing user interface. The software enables complete funnel visualization and presents reports in ways anyone can understand.

You can quickly connect with the company’s in-house CRM experts to set up and customize your account to explore its full possibilities. The solution also offers live chat and helpful resources.

Pricing

FreeAgent offers “Unlimited Users” and “Per User” pricing packages with different plans, billed monthly and annually. The Per User package has three plans.

  • Starter $45 per month
  • Professional $90 per month
  • Enterprise $120 per month

Strengths

  • Highly extensible
  • All-in-one solution
  • Fully cloud-based
  • Code-free customization
  • Workflow automation
  • Full funnel visualization
  • Customer service management
  • Third-party integrations
  • Live chat support
  • Custom app
  • ISO 27001 compliant

Weaknesses

  • No mobile app
  • Poor search and filter

14. Creatio CRM

Creatio CRM is one of the best CRM software used by small and medium-sized businesses in over 100 countries to automate end-to-end customer journeys with no code. You can purchase separate modules or deploy the software as a unified CRM tool. 

Key Features

Marketing Creatio — With this module, you can automate your marketing campaigns, lead management, and deliver personalized omnichannel communication to boost business revenue and drive customer retention.

Sales Creatio — Creatio supports sales teams to collaborate across boards and automate mission-critical sales processes to get more things done. The software also provides a 360-degree view of customer journeys to personalize their experience.

Service Creatio — You can automate and manage customer service workflows on Creatio to save the support team valuable time and deliver an enhanced, personalized experience to customers. The software uses AI to streamline the handling of service cases.

Studio Creatio — Creatio’s no-code UI builder helps non-technical users build business applications and processes with maximum freedom using easy-to-use drag-and-drop visual design tools.

User Experience

The analytics and reporting are insightful, and you can quickly visualize the data in a few clicks.

The software’s no-code capability means you can complete projects that usually take months or even days. In addition, support is multilingual, so you’ll always get assistance whenever the need arises in your preferred language. 

Also, the platform has helpful resources for quick self-help.

Pricing

Creatio has different subscription packages for each module (Creatio). 

The monthly sales and service modules subscriptions range between $25 and $60, while Marketing Creatio goes for a $1,000 to $100,000 yearly fee. You’ll need to contact support to understand the cost of deploying its unified CRM solutions.

Strengths

  • Cost Calculator
  • Cloud and on-site deployment
  • 360-degree customer view
  • Unlimited no-code customization
  • End-to-end workflow automation
  • Real-time analytics
  • Trial plan
  • Custom plan

Weaknesses

  • Expensive plan
  • No mobile app

15. Close

Close is a cloud CRM solution for remote salespeople. As one of the best CRM software in the industry, it makes team onboarding a breeze, automates and analyzes workflows, and helps you grow revenue quickly. It also integrates well with some of your tools, bringing your software stack to one place.

Key Features

Calling — Close has built-in call software to help you reach more people effortlessly and double your call volume and velocity. With the predictive dialer, you can call multiple numbers at once, and the software automatically routes answered calls to available reps.

Video — Close natively support Zoom, enabling remote selling with videos. The software can connect your Zoom account and sync your previous recordings with the CRM software. It also alerts you five minutes before every meeting, and you can add notes during the meeting for context.

Call Coaching — With Close, you can train your sales team, no matter where they are, all within the CRM without needing to invest in expensive online training tools.

Workflow Automation — The CRM solution offers in-app email and calls automation that can simplify your workflow and help you get more work done. Also, you can save and share winning templates with team members to boost the reach rate and close deals faster.

User Experience

Close is an easy-to-use CRM software for busy salespeople with no learning curve. 

You can quickly create an account, set up your workflow sequences, and immediately put the CRM to work. The software also has dynamic smart views that let you prioritize your leads and quickly find what you need.

Close offers free migration and support, so you can get assistance whenever needed. However, it might not be real-time since the software doesn’t offer live chat.

Pricing

Close offers four subscription plans billed monthly and annually.

  • Starter $25 per month
  • Basic $59 per month
  • Professional $89 per month
  • Business $129

Strengths

  • Remote selling
  • Power and predictive dialer
  • Built-in email and SMS marketing
  • Powerful reporting insights
  • Free trial, migration, and support
  • Sales force automation
  • Phone and email support
  • Pipeline visualization

Weaknesses

  • No mobile app
  • No live chat support

16. Nutshell

Nutshell is an all-in-one B2B CRM software designed to help teams manage contacts and leads, sell smarter and gain valuable insights to track performance and optimize the sales process. Over 30,000 sales and marketing professionals use the software to streamline their workflow.

Key Features

Pipeline Management — Like most CRM, you can visualize your customer’s journey at a glance. With this feature, you can view, manage and prioritize leads for a faster closing.

Sales Automation — From lead assignments to scoring, task reminders, and more, Nutshell automates these tasks at the snap of a finger, allowing your team to focus on actual closing. 

Email Marketing Campaigns— Nutshell helps you send targeted, beautifully designed marketing emails. You can save time with the built-in template and see who engages with the email in real time. 

Leads Capturing  — The CRM has a native web form to capture leads and feed them directly to your pipeline. In addition, you can embed the form on your website to generate leads from web visitors.

User Experience

Nutshell reporting is top-notch, with an excellent interface. 

However, some users complained the email builder is subpar and could need improvement. Also, it offers limited customization.

Besides these, the software is excellent for quickly connecting all your software tools and accessing them in one place. The company doesn’t charge for customer support, and they can help you migrate your data to hit the ground running immediately.

The CRM offers several helpful resources to help you resolve issues and put the software to full use. 

Pricing

Nutshell offers two plans, billed monthly and annually. Here’s the cost per user per month:

  • Nutshell $19
  • Nutshell PRO $49
  • Nutshell Marketing (custom plan)

Strengths

  • Open API
  • Mobile apps
  • Free Migration
  • Sales force  automation
  • Leads generation
  • Pipeline visualization
  • Email marketing campaigns
  • Sales forecasting
  • Dependable support 
  • Custom marketing plan

Weaknesses

  • No live chat

17. Nimble

Nimble is one of the best CRM software for small and midsize businesses, used by over 140,000 professionals. Also, world-leading brands like UpWork, GoDaddy, and Flexjobs use the platform. 

Key Features

Nimble Prospector — With Nimble, you can efficiently prospect leads on any social site, website, or cloud application and connect with them in less time. The prospector is available as a browser extension, making it readily available.

Relationship Management — The software helps users manage customer contact details, automate key business processes, enable social listening and gain valuable business intelligence to deliver superior customer experience.

Email Marketing — The built-in email campaign management functionality means you won’t need to switch tabs or need third-party services to engage customers via personalized emails and track your progress.

Smarter Actions — Nimble provides actionable business and customer intelligence to take more intelligent actions to gain complete control of your sales process. For example, you can visualize your sales funnel, gain social insights to prepare for meetings, and discover engagement opportunities.

User Experience

You’ll likely start your Nimble experience by importing a CSV file of your existing contact database; thankfully, the software makes this process very straightforward. Also, the CRM makes importing and syncing data with other apps seamless.

Additionally, Nimble’s “Today Page” feature provides an overview of all your upcoming activities, deals, and engagement opportunities from social mentions and essential contacts to reach out to, making prioritizing more effortless.

The software has a support center and a live chat for quick assistance.

Pricing

Nimble offers only one subscription plan—Nimble Business, available for $25 monthly for a user. However, you’ll pay only $19 if you opt for the annual plan.

Strengths

  • App Marketplace
  • Native leads prospector
  • Browser extension
  • Activity tracking and team tasks management
  • Built-in calendar
  • Pipeline management
  • 360-degree view of customers and leads
  • Marketing automation
  • Contact management
  • Live chat
  • Business and customer intelligence
  • Office 365 and Google Workspace integration
  • Low entry fee
  • Social listening and mentions

Weaknesses

  • No mobile app
  • Limited subscription plan

18. MailChimp

Mailchimp is not just an email service provider. It’s also one of the best CRM software for small businesses. With this solution, you can build better customer relationships and sell to them more creatively. In addition, the CRM is scalable and can support your business growth and needs.

Key Features

Contact Management — Whether importing an existing contact database or building from scratch, MailChimp helps you manage them all from one location. Also, you can create or use the built-in segments to organize your contacts.

Email Marketing — Email marketing and campaign management are probably MailChimp’s best selling point and are natively supported in the CRM, meaning you can run effective email campaigns. Also, it comes with pre-built email templates, and you can run A/B tests in-app.

Behavioral Targeting and Personalization — MailChimp can predict customers buying behaviors, enabling you to segment your contact effortlessly to launch campaigns that feel like a one-on-one conversation at the right time or deliver personalized product recommendations. 

User Experience

You’ll only need to fill out three fields to sign up. However, it would have been better if users could create accounts automatically with their Gmail. It’ll save you the stress of logging into your email to activate the MailChimp account.

Mailchimp’s user interface is excellent, with many white spaces, but I don’t find the yellow background and black font colors easy on the eyes while signing up. Also, the software can integrate neatly with other tools, so you can easily manage your stack in one place.

MailChimp support is excellent, and case resolution is always fast.

Pricing

MailChimp CRM offers free, and three paid plans.

  • Premium $350 per month
  • Standard $20 per month
  • Essentials $13 per month

Strengths

  • Highly scalable
  • Mobile app
  • Predictive segmentation and behavioral targeting
  • Holistic audience view
  • Live chat support
  • Seamless contact management
  • Actionable customer insight
  • Free plan
  • Low-priced starting plan
  • Extensive third-party integrations

Weaknesses

  • Limited native Salesforce automation

19. Apptivo

Apptivo is a CRM software used by over 200,000 businesses, including Sephora, UNAIDS, Exult, and Los Angeles Times. The solution simplifies customer relationship management so sales and marketing teams can be more efficient and close deals effortlessly.

Key Features

Win and Loss Analysis — You can track the sales opportunities your sales team prospected and analyze the employees that contributed to winning the opportunity. Additionally, the app can help you analyze lost opportunities and the reasons behind them.

Territory management — You can quickly delineate and manage your sales territories to boost team collaboration, improve sales efficiency, and maximize territorial benefits. With the built-in assignment rules, you can automatically segment leads based on territories.  

Sales Planning — With Apptivo, you’re sure you won’t be tracking your sales targets with spreadsheets. Instead, the software comes with a sales planning app to measure your team members’ KPIs and implement scalable sales processes to facilitate faster deal closing.

User Experience

Apptivo has an excellent user interface.

But new users might need help navigating the software. Also, the customization and app integrations are not a walk in the park. 

However, the CRM system offers an extensive knowledge base for self-help. 

Pricing

Apptivo offers three subscription plans.

  • Lite $10 per month
  • Premium $15 per month
  • Ultimate $25 per month

Strengths

  • Project management
  • Integrated CRM software
  • Activity tracking
  • Performance analysis
  • Pipeline visualization
  • Contact Marketing
  • Email campaigns
  • Leads management
  • Salesforce automation
  • Sales planning
  • Territory management
  • 30-day free trial
  • Mobile apps

Weaknesses

  • Hard customization
  • No real-human live chat

20. Act! CRM

Act! is a cloud-based CRM software designed for small and midsize businesses to manage customer relationships and sell better seamlessly. The CRM system has been in play for over 35 years, powering over 800,000 users worldwide.

Key Features

Marketing Automation — Using Act! means you won’t need to spend much hiring and maintaining an in-house marketing team. Instead, this CRM software can handle most of your crucial marketing processes effectively.

Sales Pipeline Management — With Act! built-in sales pipeline management, you can automate your sales tasks and maintain a 360-degree view of your customers and their journey to close deals faster.

Activity Management — Act! helps you stay on top of all the happenings around you, including critical projects, enabling you to prioritize and stay more productive.

User Experience

Act! offers a user-friendly interface and intuitive customization. 

However, some users complained that each new update tends to drag the software backward. Additionally, you might need help setting up custom reports and dashboards. 

Also, I can’t vouch for their support. You might struggle to reach them whenever the need arises. However, there is an extensive resource you can always fall back on for self-help.

Pricing

Act! offers two plans billed annually.

  • Act! Premium Desktop $37.50 per user per month
  • Act! Premium Cloud $40 per user per month

Users opting for the Premium Cloud plan pay an additional $10 monthly for desktop sync.

Strengths

  • Sales and marketing automation
  • Customer management
  • Sales pipeline visualization
  • Activity tracking
  • Advanced reporting capabilities
  • 14-day free trial
  • Live chat support
  • Flexibility and Extensibility
  • Cloud and on-premises deployment

Weaknesses

  • No mobile app
  • Limited pricing plans
  • Annual billing

21. Agile CRM

Agile CRM is one of the best CRM services in the market. It promises to help you sell and market like Fortune 500 companies. In addition, the software packs several core CRM features like sales enablement, marketing automation, and customer service.

Key Features

Sales — The CRM system can help your sales teams manage their contacts in one place, track deals to keep the sales process on track, and automate sales calls. The CRM system also lets you manage appointments and gamify sales.

Marketing — Agile CRM has an intuitive drag-and-drop builder to set up a marketing workflow and build landing pages in minutes. It also extends its CRM capabilities with social media, email, and SMS features for multichannel marketing campaigns. 

Service — The software streamlines your customer service management so that your support can focus on only tasks that matter. It also allows you to provide pre-formatted replies for faster and more consistent responses.

User Experience

Agile CRM has a clean and intuitive dashboard. Using the features doesn’t require any learning curve. Also, the CRM software displays information in an easy-to-understand way.

The customer relationship management software has a robust knowledge base. Also, you can schedule a chat with any of their specialists within a few minutes.

Pricing

AgileCRM has free CRM software alongside three premium packages, billed monthly, yearly, and bi-annually. If you go for the bi-annual plans, you’ll pay the following:

  • Starter $8.99 per user per month
  • Regular $29.99 per user per month
  • Enterprise $47.99 per user per month

Strengths

  • Free plans with ten users
  • Yearly and bi-annual subscription plans
  • Lead management
  • Appointment scheduling
  • Two-way telephony
  • Contact management
  • Email and SMS marketing
  • Marketing automation with exit intent.
  • Social monitoring
  • Project management
  • Landing page builders
  • Chrome extension
  • Post-call automation
  • Push notification

Weaknesses

  • No mobile app
  • No live chat support

Choosing the Best CRM Software

The right CRM software providers for your business would offer you the best customer relationship management and engagement solutions. So, consider only CRM software vendors that offer you business solutions to meet your specific needs within your budget and integrate seamlessly with all your business tools.

 

Featured image via Unsplash.

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The Summer’s over, and we’re back at our desks to discover that the web’s best app builders, font designers, asset creators, and developers have been hard at work to deliver this bumper collection of exciting new tools for designers and developers.

Below you’ll find productivity apps, icons, gradients, AI, and some awesome new fonts. Enjoy!

CSS Scan

Forget right-clicking on a website to see how it’s coded. CSS Scan is a browser extension that lets you view the CSS styles of any element and copy them to your clipboard.

Slicons

Create stand-out UI designs with Slicons, a set of 300+ pixel-perfect icons. Light, regular, and bold versions match your typography and work with Figma, Sketch, XD, and Iconjar.

Codex

Codex is an IDE extension that lets you comment on your code like a pro. Anyone on your team can add comments, questions, or notes to any lines of code.

Gradientify

You too can leap aboard the gradient design trend using Gradientify, a collection of 100+ beautiful, human-designed gradients. Copy the CSS, or download PNGs for free.

90 Bitmap Shapes

Create unique logos, social media assets, apparel, and abstract icons using this editable set of 90 Bitmap Shapes in vector form for Photoshop, Sketch, and Figma.

BlockBee

Get paid in crypto using BlockBee. The Web 3.0 payments infrastructure integrates with the best ecommerce carts, including PrestaShop, Opencart, Magento, and WooCommerce.

Flatfile

Banish the woes of importing CSV data with Flatfile, a CSV importer that formats human-edited data files to eliminate errors and speed up B2B onboarding.

ClipDrop

Effortlessly clip the backgrounds from images in Figma with the ClipDrop plugin. One-click removes backgrounds, objects, people, text, or defects.

Craiyon

Craiyon is an AI drawing tool based on a stripped-down version of DALL-E. You can generate any image you like using a simple text prompt.

Google Headline Tool

Use Poll the People’s powerful Google Headline Tool to optimize your headlines for more effective search ads and clickable blog post titles.

Retro Postcard Effect

Embrace the trend for retro images using this Retro Postcard Effect for Adobe Photoshop. Easily drop your custom images into the placeholder layer for an instant vintage style.

Hugo

Hugo is an admin suite for freelancers that takes care of business with intelligent contracts, audit trails, and an integrated wallet, so you can focus on being creative.

CTA Examples

CTA Examples is a database of call-to-action examples for every possible scenario. So no matter what you want to persuade your users to do, you’ll find the best prompt here.

Superhuman

Create unique 3D characters to wow your customers using Superhuman. You can customize clothes, hair, and poses using 1500+ elements or choose from 500 pre-made characters.

PostHog

PostHog is an extensive set of tools built on a modern data stack. You can do more with your data by creating your own app or using one of the 50+ that are included for free.

Radix UI

There’s no need to reinvent UI components for React when you can use Radix UI. The high-quality, accessible components are perfect for web apps and dashboards.

KB Clip

Now you can create a searchable wiki for your business with a fraction of the effort thanks to KB Clip. Just highlight a Slack conversation, and transform it into an article in one click.

DropBlok

A great way to monetize your followers is with a custom app. DropBlok is a no-code tool that will build the app for you.

Blofishing Font

Blofishing is a gorgeous handwriting font that adds personality to your layouts. It’s ideal for wedding stationery, social media marketing, and anything that needs a personal touch.

Haratte Font

Haratte is an elegant font with graceful curves and a modern aesthetic. It’s perfect for logos, magazine design, social media assets, and more.

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Personalized marketing is when you attune your marketing efforts based on customer data. This data can be anything from the first and last name to purchase intent, concerns, and history.

Personalized marketing has revolutionized the way businesses market their product and service to their audience. It brings value to people’s lives, spiking the sales graph for brands and businesses. So it’s a win-win situation for both the company and the consumer.

Even big companies do this for their campaigns. They do so because it gives them great results and ROI for their marketing initiatives. If these multinational businesses do this, it’s a good idea to incorporate this strategy and learn from a top resource on digital marketing.

This article aims to explain every nook and cranny of personalized marketing. By the end of this 5-minute read, you will know the impact of personalized marketing on our lives. And how you can integrate this into your marketing strategy to benefit your business.

What Is Personalized Marketing?

Have you ever encountered a business that knows what you’re going through? Or did you see an ad online that you closely relate to? Chances are, you were one of the target markets of those marketing materials. And if you could associate yourself with the ad, their marketing strategy worked.

That is what personalized marketing does to your audience, market, or particular demographic. This style of advertising leverages personalization in your marketing materials. The details of your marketing content are tailored to a specific audience and address the issues or real-time problems of a particular segment in your market.

Personalized marketing has become popular because more people demand it from businesses. Once the people have experienced what it felt like, they want to feel more of it.

To objectively see the demand for personalization, here are some statistics to back it up.

Accenture reported that 91% of consumers are likelier to shop with businesses that offer them relevant content. This shows that the right product recommendations can increase the chances of shopping with you.

Salesforce mentioned that 66% of consumers expect companies to understand their individual needs. This statement proves that a generalized way of marketing isn’t as effective as before. The consumer mindset has already developed, and they demand more personalization from businesses.

A striking piece of data from Statista showed that 90% of consumers in the US find the idea of personalization appealing. If that figure is accurate, almost all businesses should start incorporating this into their strategies. There’s no reason for them not to try this out.

Given the high positive demand for personalized marketing, it’s no secret why more and more businesses are doing this. However, not every company out there is doing this right. A wrong way of doing this can bring a loss of clients and a negative ROI.

To help you go on the right track of using personalization in your marketing, read up on the next section of this article.

Know These 6 Tips To Correctly Do Personalized Marketing

You’d agree that knowing your customer’s first and last name is essential. But with the dynamically changing strategies, personalized marketing is going beyond that. It’s actually about understanding what your targeted consumers need, merging with a way to convey the message that your business is the solution.

To help you achieve this, take note of the things below:

1. Leverage Your Customer Data

The foundation of personalized marketing is laid on customer data. The best marketing professionals and strategists emphasize gathering relevant data if you want to scale. Excellent digital marketing courses will teach you that customer data will help you build a solid foundation for your content and campaigns.

Consumer behavior has always been the most important detail for target marketing. With every click, it has become easier to gather data about individual customers, their interests, hobbies, purchase history, buying behavior, and more.

You’ll be able to get this information if you’ve practiced data management and collecting customer data throughout the years of your operation. However, it’s not too late to begin if you haven’t started with this yet. There is a lot of marketing automation software that aids marketing teams in doing this. For example, many businesses use lead scoring software to gain insight into their clients’ needs and categorize them appropriately.

For your personalization efforts, you can use questionnaires, surveys, and feedback forms to capture personal data on the internet. A customer will happily fill out a survey form if a reward in return entices him. This reward can be in any form– a voucher, a first buy discount, free shipping, or more.

This initiative will help you get more data in a shorter time frame.

2. Understand Your Customer’s Needs

Hoarding data will be a complete waste of marketing efforts, capital, and efficiency if you do not extract consumer behavior from it. When you have access to a rich set of data, you have the privilege to understand your customers’ trending needs deeply. After gaining insights from the data, create a marketing strategy based on those findings to target your audience.

Doing this doesn’t just apply to B2C; it also works for B2B companies, which is why the demand for custom software development, tailored services, personalized packages, and B2B data providers have been on the rise in these recent years.

It is a two-way road. While you are on the lookout for your target market, at the same time, the customers expect businesses to know what they need. The market you’re currently serving expects you to know what products or services are fit for them.

So this is where it gets crucial: you have to dig deeper into your niche and find the specs of your audience’s needs. Having a general idea about the needs of your target audience and personalized marketing usually don’t go harmoniously.

Planning a better-personalized marketing strategy will not be a piece of cake but will be much more rewarding for every aspect of your business. May it be sales, return on investments, customer relationships, or personalized marketing campaigns.

3. Personalize Every Stage Of The Customer Journey

The first rule of business is convincing the customer that you are their best friend. Now that you know what they want, you pledge to provide them with whatever best you can. Limiting personalization to marketing is not the solution. You have to be vigilant in meeting these individual requirements at every stage. And remember that consistency is the name of the game. That is how you bring your business into the running.

You can integrate CRM automation, email marketing tools and deploy other content marketing strategies to help make this process a lot simpler. Personalized live chat and chatbots, such as those offered by ThriveDesk, allow businesses to personalize their offerings and build their brand reputation.

As a customer, my requirement would be reading content, browsing, and experiencing products that would hit home. A personalized experience is what every consumer demands. And this is what makes them want to go back and do business with you again.

By creating helpful and relevant content, recommending the right products to them, and giving out convenient payment options, you are setting your business apart from the rest. Doing this allows you to have personalized every touchpoint that your customers do with your business.

4. Present In An Engaging Way

Consider customer engagement as absolutely necessary. Having the best data set and knowing what your customers want is not enough. In the competitive space of business and marketing, everyone is trying to get the attention of one another. And this is what you are supposed to do. This helps in building consumer-brand relations.

When a consumer engages, meaningful things happen. Engaging content pushes the consumer through the funnel and hence promotes conversions. Your content should be creative and eye-catching.

Engaging content blended with personalization boosts the brand experience. Increased loyalty, trust-building, and improved customer experience enhance the conversion and sales speed.

A great way to use personalization in an engaging manner that most businesses overlook would be through exit-intent popups.

5. Be Where Your Customers Are

This is an element that some businesses miss out on. They have created excellent social media marketing content but only distributed it on the wrong channel. For personalized marketing to be effective, it needs to be seen by people.

Are you questioning your marketing techniques because all you see is stagnancy? You have set up an engaging online store on Shopify or Wix, collected all the relevant data, your content is engaging enough, and your marketing strategy is top-notch. But you are still unable to reach your clientele.

You start wondering what you are missing out on. Your content and your strategies will not be prolific if you are on the wrong channel. Remember: the message of your content has to reach the right people for it to be effective.

Should you be on social media? If so, which one? Do you get more traction with email campaigns? Or do you have more engagements on forums?

Find out where your market is, then spend your focus there. Now the next step is how to know where they spend most of their time?

This is where we go back in the loop. And hence we again emphasize that data collection is the foundation of any great marketing strategy.

6. Improve Marketing Content

Don’t rest on your laurels when you’ve gotten everything down to a tee and have attained your desired marketing analytics behind your personalized marketing content. Always think of ways how you can improve.

Evolving at every step will keep you in the running. Don’t be misguided into thinking that your work is done if you feel like you have reached the pinnacle. Keep looking for ways to get better. Set bigger goals and status for your business.

Always go back to the drawing board and brainstorm with your team on how you can change and strive with the dynamically changing world and mindsets. In the end, all you want is to build better relationships with your customers, new and existing.

For enhanced productivity, your marketing team should always look for new strategies. This is how fresh and great marketing ideas are made.

See How You Can Benefit From Personalized Marketing

Irrelevant information can waste energy and time for both customers and the business. Personalized marketing hits the bull’s eye 99% of the time. It brings immeasurable value to the company as well as the customer.

Here are some of the top benefits of personalized marketing:

1. Better Engagement

The first target personalized marketing aims at is grabbing an individual’s attention. And this results in better engagement eventually. If you are presenting your customer with something that wows them, needless to say, it will grab their attention.

This will help bridge the gap between your customer and your brand. Identifying customers’ needs and then giving them what they want will help improve customer interaction with your brand.

It can even be enough for them to follow your call to action. The next thing you know, they will be checking your website, signing up for a list, or even purchasing a product right then and there.

2. Higher Conversions

Are you there for your customer at the right time and place? One-on-one marketing provides easy solutions to customers because you hit them with just what they are looking for at the right time.

When potential customers realize that you understand what they’re going through and provide the solution, most won’t hesitate to try your business out.

Personalization isn’t just focused on content. It can also be integrated into your processes. This results in aiding the increase of higher conversion rates.

3. Improved Customer Experience

Offering personalization will significantly improve the user experience. Once you provide the products, services, and content that meet their needs, their opinion of your business automatically improves.

Considering the statistics about personalized experiences, it is evident that consumers demand personalization strategies from companies. And if you offer such an experience, you increase the chance of making them do more business with you. Personalization helps businesses in reducing cart abandonment rates, better customer journey, increased customer satisfaction, and many more.

4. Customer Retention

Retaining persisting customers is equally important to your business as bringing new ones. Most businesses face low customer retention. It’s also a factor that some companies overlook. You must understand that it’s not all about converting prospects into paying customers. Your focus should also be on retaining those customers to make them loyal advocates of your brand.

One of the major benefits of consistent personalization is an improved customer retention rate. Consumers tend to stay with a business that understands their needs and provides solutions to their problems.

Once you can transfer a customer to a loyal advocate, you can also receive a ton of benefits. These are people that are going to defend your brand from critics. These are the same people who will give you free marketing via word of mouth and positive reviews.

5. Better Customer Relationships

Personalized experience leads to customer retention, eventually building better relationships with your nurtured customers. These entities are connected in a loop.

Customer relationships are an aspect of business that significantly helps with scalability and higher revenue. So connecting with your customers and building a relationship with them is as important as the product you are selling. This is why strengthening customer relationships should be a top priority for businesses.

Personalization makes you an expert on your target market trends. You get to know your audience deeper, which helps you build a foundation for creating a great customer relationship. And this requires marketing and customer experience teams to work together in a symphony.

For this, you can use team collaboration software which aids in the optimization of content and your approach toward the market. You’ll have a better strategy in getting their attention, providing what they want, and recommending things they’ll be interested in.

All of these things help in building customer rapport. When a customer feels that you treat them as more than just a paying customer, their customer loyalty goes to your business.

Best Examples Personalization Marketing

To inspire you to integrate this marketing strategy into your operations, below are different personalization marketing campaigns done exceptionally by various businesses. Grab inspiration, ideas, and motivation from these examples.

1. Coca-Cola

We all know the most basic form of personalization is addressing your customers’ names, but Coca-Cola took this simple idea into a massive global campaign. Their “Share a Coke” campaign started in 2011, wherein they printed different popular names on their Coke bottles and cans.

It seemed like a regular campaign at first, but it started getting traction as more customers wanted to get the name of their family, friends, and themselves. Coca-Cola said the campaign’s purpose was “to create a more personal relationship with consumers and inspire shared moments of happiness.”

The soft drinks giant used personalization and tied such a strategy with its mission: to bring memories and happiness to its consumers. You, too, can do the same – combine your mission and personalization strategy to create a unique campaign.

2. Spotify

Spotify leverages user data in its marketing strategy. They have several campaigns that make users want to use their application more often because it gives out a more tailored experience.

Other than their year-end campaign( #spotifywrapped), where they show the most played songs and podcasts their users listen to (which was a viral hit), they now also have an #OnlyYou campaign that shows your unique listening taste partnered with a musical astrology reading.

3. Nike

Nike has consistently been recognized for authentic, personalized, and heartfelt ad campaigns. This personalization always makes them capture an audience who can relate and those who start connecting to the brand. So Nike isn’t new to personalization. Their aim is robust community engagement.

Their highly inspirational campaigns with real-life heroes induce inspiration in their audience. Nike is great at converting people because of its excellent storytelling ability while adding personalization to the mix.

Nike’s just launched a new app that offers personalized content and rewards for committed fans. They tackle challenges and issues head-on, but they always make their marketing messages relatable to their audience. That is why they “just do it.”

Conclusion

Personalized marketing is the secret sauce to thriving businesses in the world today. However, incorporating this marketing strategy and finding success is not as simple as you might think. You will face challenges, but with enough perseverance and brainstorming, you can surpass them and successfully create a great campaign.

Remember, this marketing approach can be a hit or a miss. The first step to making it a success is relevant data collection followed by judicious implementation. This isn’t an overnight activity that you can do. It requires months of diligence in the right direction with the proper guidance. And you can gain valuable insights into this guidance via the content marketing strategies outlined in this article. But remember, once you start rolling, there is no looking back.

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Customer reviews are incredibly valuable to your company. Around 95% of customers say they read reviews before they make a purchase. Another 72% say that they won’t even consider buying your items until they’ve read the reviews associated with your business or product. 

No matter how good your marketing and promotion strategies might be, your audience will always turn to other customers for a credible insight into what buying from your brand is really like. That’s why it’s so important to leverage as much social proof as you can.

Unfortunately, gathering reviews and displaying them correctly on your website can be challenging.

In this article, we’re going to look at what you can do to make your reviews stand out when you’re ready to display them online. 

The Different Kinds of Review

Before we get into looking at all the different ways you can effectively display your reviews on your website, let’s get the basics out of the way. 

There’s more than one type of review. Some are simply comments left on the bottom of your product pages by customers that were impressed by whatever you sold. Other reviews are available in the form of videos or badges. When you want your website to look as credible as possible, the best thing you can do is decide which types of reviews will have the most impact. 

Ideally, you’ll want a combination of different review types to add depth to your site. Putting various kinds of reviews on your website increases your credibility while also boosting your SEO

Here are your main options:

The Testimonial

Testimonials are one of the most common types of review. Essentially, these are the messages shared by your customers that highlight the things they liked and didn’t like about your product. Testimonials often include a picture of the person leaving the message, and their name, to give them a greater sense of authenticity. You might also include a link to a website or case study with a testimonial to give it more depth. 

Most testimonials go at the bottom of pages. You can showcase these reviews on your home page to start generating credibility as soon as someone interacts with your brand. Alternatively, you could allow users to place their reviews on product pages. Here’s an example of what a testimonial might look like from ducttapemarketing.com:

Review Badges and Widgets

If your customers tend to leave reviews about your company on other sites, like Angie’s List or Yelp, then you can add a widget or badge to your website that makes it easier for other customers to find them. Sometimes, you’ll just include a small button on the bottom of a website pay that says, “find us on Yelp.” Other times, you can add your star rating too.

Some review sites will also give you the option to showcase the actual reviews in a widget that frequently updates with new messages. 

If you’re only showing reviews from one third-party site on your website, it’s best to focus on Google reviews, as it’s one of the most recognizable options. 

Provided that you’re using them correctly, badges and review widgets shouldn’t slow your website down too much, and many can be customized to suit the style of your site too. However, it’s essential to ensure that you don’t add too many widgets to your site if you want to avoid performance issues. 

Case Studies

Case studies go beyond the basics of the standard review and provide potential leads with a tremendous amount of information about how you’ve previously interacted with other companies. With a case study, you’ll often create a structured document that demonstrates a customer’s problem and your strategies to overcome those issues. 

Case studies often exist on their own pages, so you can go in-depth with sharing valuable information. For example, you’ll include an overview that introduces the customer you worked with and details on the outcomes you achieved together. 

Although it’s much harder to interview customers for complete case studies and get all the statistics and numbers that make these reviews appealing, it’s often worth the effort. Particularly if you’re running a B2B company, case studies demonstrate the effort you go through to support your customers. They also act as proof of your success and set valuable expectations for customers. Here’s an example of a case study page by Fabrikbrands.com:

The Rating

If you’re just posting basic five-star ratings on your website or asking your customers to give you a number between one and ten for how positively they’d rate your service, then you can use a few handy automation tools to create one of these visuals. 

All you need to do is add a little basic CSS to your website or use a star rating widget that automatically calculates your average score based on all of the reviews that you collect from customers. 

Just make sure that your star ratings are positive not just on your website but on other review sites too. For instance, if you give yourself five stars by adjusting the CSS and then get three stars from Yell, customers will begin questioning your authenticity. 

Notably, while star ratings grab customer attention, they are a little basic if you’re trying to convert people and convince them to buy an expensive product. Most customers will often need more information than a basic star rating can provide. 

How to Display Reviews on Your Website

Now that you know what kind of reviews customers can leave about your product or brand, you can start exploring ways to display them on your website. 

You could decide to let your reviews show up on other third-party sites and leave it at that. For instance, if you’re a hotel manager, you may know that your customers are already leaving reviews on Booking.com and TripAdvisor. However, leaving your audience to seek your reviews out for themselves means that they spend less time where you want them – on your website. 

There’s also a risk that failing to add reviews to your site will make you look less credible. If you don’t own your rating or score, customers might wonder what you have to hide. 

Fortunately, we’ve got some great options to help you get started.

1. Create a Testimonials Page

The first and perhaps most accessible option for showcasing your reviews and testimonials is to design a page where your customers can easily find all the information they need about your brand. Having a dedicated testimonials page can be a great way to demonstrate transparency as a brand and show your customers that you’re not hiding anything. 

You could even add a form at the bottom of your testimonials page that allows other customers to leave their reviews and information. Just make sure that you have a CAPTCHA or another security measure in place to prevent people from spamming your site. 

It makes sense to showcase some of your most positive reviews at the top of your page, so your customers see those first. However, it could also be a good idea to showcase some negative reviews alongside them. That’s because customers generally expect to see at least some negativity associated with your brand. If all your reviews are positive, they might assume that you’re hiding something.

When displaying your negative reviews, make sure you also show that you’ve responded to them and are working hard to address any issues. You can even publish the “thank you” you get from an unhappy customer after rectifying the problem. 

2. Show Reviews in Your Website Header

The great thing about using reviews and testimonials on your website is that if you have a little coding knowledge and the correct information, you can display them wherever you choose. Most companies leave the reviews at the bottom of the website, but this could mean you’re missing out on an excellent opportunity to connect with your audience as soon as they visit you. 

Having a positive review highlighted at the top of your page could immediately boost your credibility and give your audience a reason to keep reading. Remember that a picture of the person sharing the review and their name can make them look a lot more credible when you’re trying to build trust. 

3. Add Some Reviews to Your About Us Page

It’s best not to hide your reviews somewhere your customers will have to search for them, but that doesn’t mean that you can’t scatter a few testimonials around other pages. A great way to give more credibility to your brand and your website is to create a sidebar on your “About Us” page or just showcase a handful of reviews underneath the description of your business. 

Suppose you don’t want to show customer testimonials on your About Us page. In that case, you could always show different kinds of reviews, like badges that show your certification with certain industry bodies or awards and recognition you’ve received.

Showing that you’re connected with major industry groups and that you’ve been recognized in your sector is a kind of review in itself. It indicates that other people have already assessed your business and see you in a positive light. 

Every review doesn’t necessarily have to come from your customers. Any business or person who can give more credibility to your business deserves some representation too!

4. Embed a Carousel on Your Site

As your business begins to grow, the number of regular reviews and testimonials you get from happy customers should start to skyrocket too. You might even get to a point where you’re not sure how to fit all the reviews you want to showcase onto the same page of your website. If you already have a dedicated “reviews” page where people can go to get more insights into your growing collection of social proof, try a carousel. 

Carousels are a great and dynamic way to showcase customer reviews while getting your audience more involved with your website. Give them a button they can click so that they can browse through a broader range of reviews after they’ve seen the ones that show up straight away on your carousel. It’s also worth including a link nearby the carousel widget that the user can click to visit your review page or your company’s page on a dedicated review website. 

If you want to go beyond putting carousels on your home page, remember that you can add them to your product pages and menus too. Online reviews impact around 67.7% of purchasing decisions, so it makes sense to put them somewhere your customers will see them when they’re figuring out whether or not they should hit the buy button. 

5. Add Reviews to Your Social Media Ads

Reviews can be an excellent way to add an extra spark to your advertisements elsewhere in the digital landscape. Telling your audience on Facebook that you have the best steaks in the country is great – but it’s not going to make a significant impact on most of them. That’s because every business claims to be the best. Most of your clients expect you to speak well of yourself. 

However, if you can combine an attractive image on social media with a quoted review from one of your happy customers, your ads will make more of an impact. You can include the quote from your customer in the text above your Facebook ad or create an image to display it instead.

Remember to add any hashtags and extra information that might make your ad more appealing and share it as often as you can with the right audience. Targeting your audience carefully towards people who are in the “consideration” stage of the buyer journey may help you to get more conversions. 

While customers usually scroll past dozens of social media ads every day, a genuine statement from a real person still shakes up the status quo and grabs attention. Include a button below the ad so your customer can learn more about the product the customer is talking about. 

6. Link to Reviews in Email Signatures

Finally, social media ads aren’t the only way to bring attention to your reviews outside of your website. If you want to get more external customers to go and check out your products or rediscover what your business is all about, you can add review links to your email signature too. These links can go directly to the case study or review pages on your website, reminding customers what it is that makes your service or product special. Alternatively, you can get dedicated signatures for your email that link to specific review sites too. 

Showing your clients how many ratings you have on Yelp or how many stars your products have earned with Google Reviews gives every message you send a lot more credibility. Most email marketing software solutions make it relatively easy to add information like this to the footer of your email.

Remember, your signature shouldn’t take up too much space in your email, so don’t add any specific reviews from customers. A star rating and a link back to a page where consumers can get more information will spruce up your content without weighing down your emails. 

Show Off Your Social Proof

Successfully collecting positive reviews that show your prospects how much customers love your company can be challenging enough. However, that’s just the first piece of the puzzle. Once you’ve got all those great reviews, you also need to show them off in the most effective way. From dedicated pages on your website to scrolling carousels and Facebook ads, there are a million ways to prove your credibility to your customers with testimonials.

 

Featured image via Pexels.

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Feedback is one of the most valuable resources for any business. Informative messages from your customers can tell you a lot about your company. They’re a way to check that your service strategies are paying off and a chance to learn which parts of your product need an upgrade.

Reviews and testimonials can also help you better understand your audience and the kind of solutions they’re looking for with your brand. 

Solid feedback is also how you improve your chances of gaining more customers in the long term. Brands with superior customer service generate about 5.7 times more revenue than their competitors. 

Of course, before you can begin tackling challenges like pulling trends from feedback or using your reviews to upgrade your business, you have one essential task to consider: How are you going to collect the valuable information your customers have to share?

There are a lot of options to choose from. You can reach out to clients individually with email messages or set up a feedback form on your website. You could even consider working with a review site to give your audience more options. 

Today, we will look at the steps you can take to collect customer feedback the right way.

Unlocking the Benefits of Customer Feedback

Customer feedback is the information and input shared by your community. It provides a behind-the-scenes view of people’s interactions with your team and shows you where you need to focus on beginning driving new opportunities. 

Customer feedback becomes a guiding compass for your organization when used correctly. It shows you what you’re getting right and wrong from your customer’s perspective. Positive feedback can even become part of your marketing campaigns. User-generated content in the form of reviews and testimonials makes for excellent tools to encourage new people to purchase your products. 

Case studies and in-depth reviews from your clients can also help generate trust among potential customers, so you’re more likely to earn crucial sales. 

Only around 3% of customers say that they find marketers and salespeople “trustworthy.” This means that no matter how good your marketing messages might be, you’re only going to be able to accomplish so much with the claims you make about your brand. Ultimately, your clients will turn to other customers like them to determine who they should buy from.

On average, buyers read around seven reviews before they’ll even consider trusting a business. 

The good news is that around two-thirds of customers will share their personal information with a brand. Clients are happy to provide feedback in the right circumstances. It’s your job to ensure that the process is as easy as possible for your customers.

So, how do you get customer reviews?

1. Design an Effective Feedback Survey

The most obvious way to encourage feedback from your customers is to ask for it. Unfortunately, designing a good customer survey isn’t always as simple as it seems. 

On the one hand, you’re keen to gather as much information as possible from your customer, which could mean that you want to ask many questions. On the other hand, asking too many questions could easily scare your audience away. 

To improve your audience’s chances of actually sharing information, keep the feedback requests as simple as possible.

One or two questions at a time should be enough to give you some helpful information about customer preferences and expectations. When choosing what to include in your survey, remember:

  • Only ask essential questions: If the answer to a question isn’t going to help you achieve your goals, don’t ask it. You don’t need to know someone’s age if you want to know if they had a good experience with your service reps. Keep it relevant. 
  • Make the questions thoughtful: Yes or no questions are great for collecting quick information. However, if you want more valuable feedback, leave your queries open-ended, and give customers room to explain themselves. 
  • Use rating scales: If your customer doesn’t have time to respond to a question in your survey with a complete answer, a rating scale can give you some helpful insights with minimal effort from the client. 

Ensure none of the questions on your survey are leading or loaded. Customers don’t want to feel like you’re answering questions for them. It might also be worth showing your audience how much you value their data with a quick response. Hilton Hotels always responds to any adverse reactions to surveys within days of receiving the information. 

Customers can even see how their reviews contribute to the overall rating of the business. 

2. Master Your Emails and Customer Contact Forms

Email is one of the easiest and most effective ways to gather customer feedback. Because this is a standard support channel for most businesses, there are plenty of opportunities to generate feedback. 

The first step in using emails for feedback is to send a message thanking your customer for their recent interaction with you. If someone purchased a product from your company, immediately follow up to let them know you appreciate their custom. A couple of days after, when your customer has had a chance to use your product or service, that’s when you follow up with your feedback request. 

Ideally, your email request should be as short and straightforward as possible, with a clear call to action that tells your customer what to do next. This example from Papier keeps things as detailed as possible.

If you want to boost your chances of engagement, you can add elements to your email that might encourage a positive response, for instance:

  • Remind them of what they bought: Remind your customer of the item they purchased with a picture and a bit of information. Highlight the key features and benefits of that product, so they have some inspiration on what to write about in their review. 
  • Offer them a reward: If you want to boost your chances of your customers doing something for you, you need to offer something in return. This could be a discount on their next order, a chance of winning something, or even just free shipping on their next purchase. 
  • Personalize the message: Make your customer feel special by personalizing the message. Use their name and reference their previous interactions with your company. If they’ve been with your business for a while, mention that in the email.  

Remember, many of your customers are likely to check their emails on the go. That means that giving feedback should be as simple as possible, regardless of the tech your customer is using. For instance, in this Zomato example, users can choose to drop an email to the company or send feedback straight from the app. 

3. Create App Usability Tests

If you want some in-depth insights into your company, and your business processes, then a usability test could be the best way to generate valuable feedback. If you have your app, ask your customer to submit some information right there and then, after they’ve finished using the service. The great thing about this kind of input is it’s fresh.

Unlike other customer reviews that might come a day or two after your customer has used a product, usability tests allow you to get feedback at the moment. There’s a much better chance that you’re going to get some relevant and detailed responses here. 

For instance, in this Skype lab feedback request, customers can tick boxes for any video or audio issues they had and leave a starred review. 

If there’s extra information to share, the customer can tap on the comment box to elaborate. However, they don’t need to do this part unless they want to. 

With usability tests, it’s a good idea to focus on a few key things that you want to learn about. For instance, Skype’s example above demonstrates that the company wants to check at least five user experience issues for both video and audio. 

Giving your customers options that they can choose from reduces the amount of work they need to put into leaving a review. It also means that you can get actionable information on which parts of your app or site need the most improvement. 

You can get the same kind of instant feedback on your website, too, mainly if you’re using a live chat app for customer service. 

Live chat is quickly becoming an essential part of the customer experience environment because it’s fast, easy to use, and efficient. It’s also highly affordable for most companies, thanks to evolving technology. Set up your Live Chat app to immediately request a review from your customer when the interaction is over.

For instance, SiteGround asks customers to rate their service provider with a picture of the employee they spoke to. The image lets the customer see that they were talking to a real person, which improves the relationship with the company. The statement about feedback improving the customer service and support that SiteGround can offer shows the customer how valuable their reviews are. 

4. Conduct Customer Interviews

Conducting a customer interview is a lot like sending out a survey. The main difference is that you ask the client to engage in a much more in-depth conversation. Usually, these interviews will be the initial research required for a published case study on a B2B website. 

Reaching out to valuable and loyal customers can give you a fantastic source of in-depth information to learn from. You’ll need to make sure that you have a good relationship with the customer in question before you attempt this, however. Most one-time clients won’t want to get involved with a time-consuming interview. 

Look at your CRM technology and find out who your most impressive VIP customers are. Reach out to them with a request for feedback, and make sure you offer something in return. For instance, tell them that you’d like to interview for a case study that you can display on your website. If they’re happy for you to do this, you can reward them with a discount on their next purchase or some gifts. 

You could also follow up with a customer who recently contacted your team for an interview, like Ticket Arena does here. With this message, they promise the customer that their insights will make the customer experience better for future clients:

When requesting long-form qualitative feedback, remember to think through your questions carefully. In-depth stories from customers bring nuance and color to your quantitative data. They could even guide your business to making some crucial future decisions. 

When talking to your customers:

  • Start with an open-ended dialogue: Remember that open-ended questions are crucial to get as much detail as possible from your customers. These queries give your customers more flexibility to cover the details of their experiences.
  • Get more specific as you go: Start with simple questions, then build on them as your conversation evolves. Use the things you learn from your customers to dive into topics that are relevant to them. For instance, if a customer mentions your live chat app, go into a deeper discussion about the channels they prefer to use. 
  • Practice active listening: Make sure that you’re open and receptive to the information you’re given. Actively listen to customers, even if you’re not in the same room, by acknowledging what they say and providing valuable responses. 

5. Use Social Media

Sometimes, people are reluctant to give feedback for your business on your website because they’re not in the frame of mind. When customers come to your site, there’s a good chance they’re looking for information from you or want to check out a new product. 

They’re probably not in the right mood to start sharing their opinions. 

However, if you capture your customers on social media, there’s a good chance they’ll be feeling a lot more talkative. After all, social media platforms are where most customers discuss their issues with companies, talk about purchases with friends, and make their voices heard. 

Simply paying attention to when people talk about your company on social media can give you a lot of helpful feedback. Social listening tools allow you to collect post information every time someone mentions your business name or product. 

Alternatively, you can actively use the tools on social media to gather data from customers. For instance, Instagram has its own “poll” feature on Stories that allows companies to collect opinions. 

If you’re collecting feedback on social media, remember that you shouldn’t be asking any questions that are too complicated. Although people are more willing to share their opinions on social, they’re still looking for a relatively laid-back and casual experience.

Polls, where people can vote for their preferences with a single click, are more likely to garner engagement than a post asking people to tell you about the best purchasing experience they ever had with your brand. 

If you do want to encourage more in-depth feedback, the best option is to promise a reward in return for your follower’s effort. 

Make the experience fun by transforming it into a competition. 

For instance, ask your customers to share their favorite story involving your brand for a chance to win an impressive prize. You can ask each customer to tag their response with a branded hashtag so that relevant answers are easier to find. You could even add users to tag their friends in their posts too, to increase brand reach while you collect feedback:

With gifts and rewards to incentivize them, people will be much more likely to interact with your brand and put effort into the reviews they leave. You could even gather some user-generated content to put into your subsequent ad campaigns. 

6. Create a Dedicated Website Page

Finally, if you want to make it as simple as possible for people to leave feedback on your website and for you to collect all of that information into one space, then create a review page on your website. This can double up as social proof for people who need additional evidence to buy from your brand. 

A review page could be as simple as a page on your website listing the latest comments that your customers have left. You can include a form at the bottom of the page where people can add their thoughts. Just make sure that you carefully review these posts before they’re submitted to your website if you want to prevent spam from getting through. 

You could also create a case study or portfolio page that showcases the work you’ve done with other companies like Fabrik Brands does here:

At the bottom of each case study, give your customers a unique email address they can reach out to if they want to be featured as your following case study. Or include a contact form where people can get in touch to discuss their own experiences. 

Having a dedicated review, case study, or testimonial page on your website could be enough to inspire more feedback from your customers. It’s also a fantastic way to demonstrate how credible your company is to potential buyers. 

Still, Struggling? Take the Customer Out of the Equation

If, even with all the suggestions above, you still can’t seem to convince your audience to give you some decent feedback, then take them out of the equation. You can learn things about your audience without asking them for information. Google Analytics and other tools will give you valuable insights into which of your blog pages get the most engagement and how many people click on individual buttons throughout your site. 

These fundamental insights might not be as good as valuable, contextual feedback from your audience, but they’re an excellent way to start figuring out how to invest in your future growth. 

Remember, feedback of any kind – even if it’s just statistics and numbers – gives your business the ability to grow and make informed decisions.

Gather as much feedback as you can, and make sure you use it!

 

Featured image via Pexels.

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Landing pages are crucial for conversions. User-friendly landing pages rank higher in the search engines and generate the maximum leads.

Interestingly, user behavior changes every year, and new website design trends should be kept in mind to continue acquiring sales from your existing landing pages.

If your high-performing landing pages in 2019 have suddenly started underperforming in 2021, then it is a clear indication that your landing pages need a strategic revamp to record higher conversions.

Landing page revisions are necessary for reduced bounce rate, more visitor time on the page, and better user actions.

This article will discuss some of the top web design trends of 2021 that brands have adopted to revamp their landing page designs. You can learn from the trends and apply your own custom design intelligence to redesign your landing pages for 2022 and convert the maximum number of visitors.

Let’s begin…

Why Landing Page Design Is Crucial For Conversions

Landing pages are the first stop on your consumers’ online buying journey and the first chance to put an impression.

People on the internet are becoming less patient. It takes only about 50 milliseconds for a visitor to form an opinion about a brand and decide whether they want to stay or leave the website.

Convincing modern customers to buy products or fill up query forms on a landing page is not easy with traditional website elements.

In 2021, it is now harder to impress visitors landing on your website than in 2019. Keeping in mind the audience of 2021 and beyond, an ideal landing page should be user-friendly, engaging, innovative and should encourage users to take action.

Here are some of the top reasons why landing page design is so crucial for conversions:

  • You get barely 7 seconds to create a strong impression. It is a time span in which visitors roughly scan the page and make their decisions.
  • Publishing 40+ effective landing pages at regular intervals can generate 12X more leads.
  • The average conversion rate from the landing page across all industries is only 2.35%.
  • Using the right types of targeting and testing can boost landing page conversion rates by up to 300%.

Considering the above stats, it can be easily said that a landing page has to be impressive and quick enough to impact the visitors positively.

7 High Converting Landing Pages & Lessons You Can Learn From Each

Below are some of the best high-converting landing pages, which were just updated recently in 2021. For each page, we list a lesson you can learn to inspire your next design revision in 2021 and ahead:

Example #1 – Replace Boring Customer Info Forms With An Interactive Quiz

Landing Page: Nextiva’s Unified Communications Readiness Quiz Landing Page

Industry: Voice Over IP software

Conversion Measured By: Leads fill out a form if they are interested

Redesign focus: Improve the quantity and quality of leads

Solution: Substitute online form with an interactive quiz

In 2019 and even 2020, many businesses were practicing the trend of including a customer form on their landing pages as a call to action to initiate a quick customer action.

The customer information form was useful for businesses because it helped them generate quick leads. However, at the same time, there was no real reason pushing the customer to fill in the lead forms especially if it consisted of more than 2-3 fields.

Nextiva used its creativity to replace boring lead forms with interactive quizzes. In its 2021 page design, the company added a quiz for visitors to participate in.

The aim is to have interactive pages to keep visitors engaged and persuade them to stay on the page.

Here are the comparisons of both the designs:

2019

2021

Key Takeaways:

  • The 2021 landing page now has a free Unified Communications Readiness Quiz that allows business owners to fill the form interactively. Adding a quiz with the number of pages mentioned at the top tells the user how many steps are left to complete the quiz, making their waiting time easier.
  • The background image is replaced with communication icons to simplify the message of the kind of services they offer.
  • The page looks neater and appears to be easier to scan at a glance.

Example #2 – Emphasize Strong Visuals and Copy that Stresses on Product Details

Landing Page: Western Rise Homepage Variation

Industry: Ecommerce

Conversion Measured By: Apparel purchase

Major redesign focus: Improve the number of leads

Solution: Improve the copy and visuals

Western Rise, a clothing eCommerce company, realized the importance of having impressive images and detailed product information on its landing page.

The 2021 page replaced ordinary product images with strong visuals of the models wearing Western Rise clothing. Also, the product image includes extensive product details, which were missing on the older page.

Here is a clear comparison of the 2019 vs. 2021 landing pages of Western Rise:

2019

2021

Key Takeaways:

  • The new landing page has a powerful headline – Performance Clothing for Travel, Work, and Play. In just a couple of words, the brand tells everything about itself. ‘Performance Clothing’ is their unique selling proposition (USP) that tells the customers that their product is durable. Besides, the caption ‘Travel, Work, and Play’ tells what the product is about. Modern customers like products that fulfill a particular need, and Western Rise made it easier for the users to realize the importance of their products which fulfilled their specific needs.
  • The bold visuals in the new page capture contemporary shots of the models that put a strong impression on the audience. Every image is clicked mindfully to explain the style and quality of the Western Rise clothing line.
  • The products displayed on the new page include every minor detail and feature that often other clothing brands ignore, such as the specialty of the product, occasions to wear, and weight other than colors, fabric, fitting, etc.

Example #3 – Use Strong Social Proof To Increase Conversions

Page: Aura Save 50% Landing Page

Industry: Identity Theft Software

Conversion Measured By: Online registration or an inbound call

Major redesign focus: Improve the number of signups

Solution: Add strong social proof

It is a known fact that social proof on sales pages is essential for increased conversions. But in 2021, the importance of social proof has gone too far.

Aura is an identity theft protection service that aims to build trust with its prospective customers when they first browse their landing page. Take a look at how Aura displays customer reviews above the fold to catch user’s attention.

Unlike others, Aura combined the rating stars and the review to prove customer satisfaction and emphasize their expertise in the field.

BONUS:

Another example of using strong social proof is the Exploding Topics newsletter landing page.

Exploding Topics is a newsletter with a pro subscription for content marketers and anyone interested in trending topics about any topic. It’s an excellent example that uses a lot of social proof on landing pages that give something away for free, like a weekly newsletter or an eBook.

If you could notice, the latest landing page below has multiple forms of social proof on a single page. First, they feature a list of brands that trust Exploding Topics. Secondly, they quote Wired Magazine founder Kevin Kelly’s feedback, followed by the logos and tweets praising the newsletter.

Key Takeaways:

  • Exploding Topics uses several different types of social proof that appeal to different demographics.
  • Their “trusted by” logos of world-renowned companies stand out to potential B2B subscribers.
  • Kevin Kelly’s quote is catching the attention of tech-savvy readers.
  • Despite packing the page with social proof, the opt-in form is still well above the fold. It is the best landing page practice that applies to nearly all pages.
  • The landing page uses actually embedded tweets (not screenshots), which help demonstrate that the tweets are legit.

While Exploding Topics have smartly used social proof on its page, the ideas of leveraging social proof are not limited to this only.

Example #4 – Focus On Visually Appealing Above the Fold Content

Landing Page: Perfect Keto Homepage Variation

Industry: Supplements

Conversion Measured By: Online purchase

Major redesign focus: Improve the number of purchases

Solution: Improve Above The Fold Content

Above the fold content greatly impacts customer’s decision-making. Perfect Keto lacked that appeal on its 2019 landing page design.

Hence, the 2021 design was revamped with better visuals and more professional looks.

The 2021 page received major changes in above-the-fold content, such as the top menu bar with the brand name not losing the user’s attention anymore and an additional menu bar giving a quick overview of what the brand offers.

The older page did have many social proofs, but those were limited to customers only. The 2021 design also highlighted the publications where the brand appeared, which proved exceptional in building customer trust.

Take a look at the two landing pages of Perfect Keto in 2019 and 2021:

2019

2021

Key Takeaways:

  • The 2021 landing page heading is more compelling because it clearly conveys what their product is all about. The older page was missing the actual purpose of the product.
  • An additional section on the new page to educate customers about the Keto diet and how to start it helps visitors understand the product even better.
  • The inclusion of a product image above the fold attracts user attention and makes the product trustworthy. People now know what they will be buying right at first sight of the page.
  • The new page proudly displays the products featured in the publications, such as Women’s Health, Healthline, Reader’s Digest, and Popsugar, which again helped customers trust the brand.
  • The page also features a video of the Perfect Keto founder that is brilliantly working in gaining visitor’s attention and faith.

Example #5 – Make The Call to Action More Compelling

Landing Page: Zendesk HelpDesk Softwage Landing Page

Industry: SaaS

Conversion Measured By: Online registration

Major redesign focus: Improve the number of registrations through the website

Solution: Make The CTA More Compelling

Zendesk did a clever job by replacing the sign-up form with a single button. On the older page, it was unclear to the user if the company has a trial option for free unless they move to linked pages. Such confusions often resulted in traffic bounces.

Adding the start free trial button on the 2021 page makes it easier for the users to understand that the product comes with a free trial. At the time, it helps the user take quick action.

Similarly, the ‘Get started’ button at the top was replaced with ‘Free trial’ with the same intention.

Moreover, chat support was added to guide users at any stage of the buyer journey. Live chats are vital to help visitors better understand the product and move a step ahead in the customer journey.

Take a look at below two images:

2019

2021

Key Takeaways

  • The CTA buttons have more actionable text and look more prominent.
  • The color choice for the button is in contrast with the background but matches the page theme.
  • The older page missed sales support, which is included in the new page for a better customer experience.
  • The tabs in the menu bar were reduced to four to make the page simple to use for users.

Example #6 – Use Contrast To Highlight Specific Copy On The Page

Landing Page: GetResponse Website Building Landing Page

Industry: Online Software

Conversion Measured By: Online signup

Major redesign focus: Improve the number of signups

Solution: Use contrast around important copy on the page

GetResponse focuses on attracting visitors’ attention towards the offerings from their business. Starting from above the fold section, the landing page highlights the texts that are important and need the visitors’ attention.

The infographic on the landing page is the next thing that promises to grab user attention while beautifully describing how this website builder works and is useful to the user.

Key Takeaways:

  • The text highlighted on the landing page draws the user’s attention towards what the business has to offer or unique selling points.
  • The infographics briefly explain the working of the tool in an easy-to-understand manner.
  • The Yellow color is used prominently on the landing page to attract user attention and persuades users to try the tool by listing its advantages.

Summary

Landing pages provide the first opportunity to create an impression in the minds of the consumers. A well-structured and mindfully designed page sets the right tone for your brand message and encourages users to choose your business.

However, the strategy for landing pages needs innovations from time to time for better results. The examples and tips shared above prove how landing pages in 2019 have seen significant improvement in 2021.

In the coming year, use these ideas to create landing pages that influence customer decisions and encourage them to take quick actions.

Source

The post 7 Landing Pages Comparisons To Improve Your Conversions in 2022 first appeared on Webdesigner Depot.


Source de l’article sur Webdesignerdepot

Vous souhaitez vous concentrer sur votre cœur de métier ? Vous ne voulez plus perdre des heures en analyse de tableaux, de comptes-rendus et autres données concernant vos clients ? Optimisez votre temps et celui de vos salariés. Investissez dans un logiciel de gestion client, autrement appelé logiciel CRM pour Customer Relationship Management. Pour une PME/ETI, cette solution CRM de gestion de la relation client vous permet de synthétiser en un seul lieu, via Internet sur le cloud, toutes les données de vos clients et leur parcours dans votre entonnoir de vente.

Qu’est-ce qu’une solution CRM au sein d’une PME/ETI  ?

Le CRM, ou Customer Relationship Management, est une solution globale permettant de gérer la relation client au sein d’une entreprise, et ce, quel que soit son domaine d’activité. Elle est particulièrement adaptée aux petites et moyennes entreprises ainsi qu’aux entreprises de taille intermédiaire. La solution CRM regroupe trois notions :

  1. Une stratégie de gestion des clients choisie par la PME ou l’ETI, en fonction de ses valeurs et de sa vision du marketing.
  2. Un processus permettant de mettre en œuvre cette stratégie.
  3. Une solution technique : le logiciel CRM, hébergé sur le cloud où chacun enregistre ses données clients, qui sont ainsi mutualisées. Celles-ci sont alors accessibles aux différentes équipes de l’entreprise pour pouvoir être analysées et utilisées à des fins marketing.

Quelles sont les différentes fonctions d’un logiciel de gestion relation client ?

Un progiciel CRM est constitué de modules afin de l’adapter à chaque type d’entreprise en fonction de ses besoins et de son domaine d’activité. Vous bénéficiez ainsi d’un portefeuille de solutions sur mesure pour l’expérience client et votre stratégie CRM.

Voici les principales fonctionnalités d’un logiciel de gestion relation client.

Solutions pour les données clients

Côté entreprise, vous centralisez les informations concernant vos clients en un seul lieu, grâce à votre logiciel de gestion de base de données clients. Outre les coordonnées (adresse mail, adresse physique, numéro de téléphone, etc.), vous pouvez y répertorier leurs données socio-professionnelles (âge, sexe, composition familiale, niveau d’études, emploi, etc.). Vous avez également un aperçu personnalisé du parcours ayant conduit à la mise au panier et l’acte d’achat ainsi que le type de produits achetés ou consultés par chacun de vos clients et prospects.

Côté utilisateur, chaque client se voit proposer des produits susceptibles de l’intéresser, grâce à des suggestions ciblées en fonction des informations qu’il a lui-même fournies. D’ailleurs, pour qu’il accepte de vous transmettre ses données personnelles, il doit pouvoir le faire en toute confiance. Ainsi, vous devez le rassurer quant à la sécurité de ses données et au respect des informations confiées. Votre logiciel CRM doit donc répondre au RGPD et, en général, à la réglementation en vigueur en matière de confidentialité des données.

Solutions marketing

En étudiant le profil et le comportement de vos clients, vous pouvez mieux définir votre persona et affiner votre stratégie marketing. Il vous est également possible de la modifier afin d’élargir votre cible. En effet, un prospect à qui on propose exactement ce dont il a besoin est plus enclin à vous faire confiance et à faire appel à vos services ou produits.

Pour effectuer cette étude précise et poussée, quelques clics sur le tableau de bord de votre outil CRM marketing suffisent. Vous avez accès à de multiples statistiques en fonction du critère sélectionné (région, sexe, âge, catégorie socio-économique, nombre d’enfants, propriétaires d’animaux, etc.). Fort de ces informations, vous avez toutes les clés pour augmenter votre chiffre d’affaires par des campagnes marketing ciblées.

Solutions commerce et e-commerce

Afin d’optimiser l’expérience client, vous observez le comportement des personnes au moment de leur visite sur votre espace de vente, qu’il soit physique ou virtuel, puis après, à l’aide de sondages. Vous récoltez ces précieuses informations sur votre logiciel de gestion e-commerce. Leur analyse vous permet alors d’ajuster la configuration des points de ventes ou l’ergonomie de votre site et application.

Autant il peut être matériellement compliqué de modifier un lieu de vente physique, bien que la logistique en soit facilitée grâce à votre CRM, autant, toujours grâce à celui-ci, vous pouvez tester toutes les possibilités de boutique virtuelle en temps réel. Adaptez votre site marchand à chaque prospect afin de le convertir plus facilement en client, le fidéliser et ainsi maximiser vos profits.

Solutions de vente

En étudiant la satisfaction client avec vos solutions CRM, vous facilitez le travail de vos commerciaux et de vos équipes marketing. Suivez le tunnel de vente emprunté par vos prospects afin de supprimer des canaux d’appel inutiles et d’améliorer les plus efficaces dans votre entonnoir de vente.

Ainsi, vous optimisez votre budget publicitaire et de prospection. Votre système CRM vous indique en effet quelles actions marketing apportent des clients. Est-ce plutôt la distribution de flyers, une campagne emailing ou un contenu sponsorisé sur les réseaux sociaux ?  

Solution de service

En amont d’une vente, votre logiciel de relation client génère très facilement devis et contrats. Cette automatisation personnalisable accélère le processus de vente. Or, un client rapidement servi est un client satisfait. Il sera alors susceptible de faire de nouveau appel à vos services et à vous recommander auprès de son entourage.

En aval, il peut cependant s’avérer qu’un client ne soit pas entièrement satisfait du produit ou de la prestation. Il contacte alors le service après-vente. Grâce au logiciel CRM, tout l’historique des conversations écrites et orales entre le client et le SAV est enregistré et est accessible à n’importe quel opérateur du service clientèle. Ainsi, le suivi client en est grandement facilité. C’est la fidélisation assurée.

Quels sont les avantages d’une solution CRM pour les PME/ETI

Avant l’ère des solutions CRM, gérer l’ensemble des relations clients relevait parfois d’un exercice d’équilibriste. À partir du moment où plusieurs personnes sont concernées par la gestion client dans une entreprise, informer chacun de la moindre modification ou évolution des dossiers devient vite chronophage en logistique ou réunions. L’installation d’une solution CRM dans une PME/ETI est donc un gain de temps et d’argent. Voyons tous ces avantages en détail.

Une installation technique centralisée sur un cloud

Souvenez-vous quand il était nécessaire d’installer un nouveau logiciel sur tous les ordinateurs de votre entreprise. Vous deviez faire appel à une entreprise de techniciens spécialisés qui : soit travaillaient de nuit, soit devaient immobiliser les services de votre société pendant plusieurs jours. Il en était de même à chaque opération de maintenance qui se faisait laborieusement poste par poste.

Dorénavant, vous achetez une solution CRM auprès d’un opérateur qui vous en donne l’accès en ligne. La seule manipulation à effectuer est de télécharger via Internet l’application sur chaque terminal (PC, tablette, smartphone…). Chacun de vos collaborateurs et salariés peut même le faire lui-même.

Toutes vos données sont alors sauvegardées sur un cloud sécurisé, et mises à jour en temps réel. Ainsi, tous vos employés ont accès aux dernières informations clients et peuvent ainsi agir en conséquence. Quant aux mises à jour de la solution CRM en elle-même, elles sont réalisées par votre fournisseur, en ligne et en général la nuit, et sont installées automatiquement à l’ouverture de l’application par vos équipes en charge de la relation client.

Un logiciel de relation client accessible par tous et partout

En tant que PME ou ETI, vos équipes et collaborateurs sont répartis partout sur le territoire. Certains se déplacent et restent longtemps éloignés de votre siège. D’autres ont choisi le télétravail depuis leur domicile. Grâce à votre solution CRM pour PME/ETI, la gestion de la relation client s’effectue aussi facilement, voire même mieux, que si tout le monde était sur place.

En effet, chaque commercial sur le terrain, chaque vendeur en magasin, chaque opérateur du SAV, chaque analyste… entre les nouvelles données clients depuis le terminal pro qu’il possède, à partir du moment où il a accès à Internet. Cette condition est en général possible de quasiment n’importe où, grâce à la 4G ou la 5G, une borne wifi ou une connexion filaire (par câble ou fibre optique).

Une logistique rapide et simplifiée

Fort de toutes ces informations, vous voyez tous les avantages en termes de simplification et de rapidité que vous pouvez tirer d’une telle solution CRM au sein de votre PME/ETI. Vous ajustez en temps réel vos campagnes marketing. Vous adaptez vos pipelines de vente à chaque client. Votre service après-vente devient réactif et efficace. Ainsi, vous captez les bons prospects et vous fidélisez vos clients.

À qui est destinée la solution CRM ?

En faisant le choix des solutions SAP Customer Experience, vous avez la certitude de bénéficier d’un outil parfaitement adapté à votre secteur d’activité. En effet, la solution CRM que ce prestataire propose est entièrement modulable et personnalisable. Services publics ou secteur privé, vente de produits ou prestations en B2B ou B2C, magasin physique ou e-commerce… exigez le portefeuille de solutions de gestion de relation client qui vous convient parfaitement.  

Solution CRM pour le secteur public

Vous travaillez dans le secteur de l’eau, de l’énergie ou des télécommunications ? Vous êtes prestataire de services pour les administrations publiques ? Vos clients sont contraints de faire appel à vous, non par choix, mais par nécessité. En général, leur budget est calculé au plus juste, et la plupart cherche même à faire des économies. Grâce à votre solution CRM sur mesure, vous répondez à leurs demandes, et ce, à moindre coût.

Solution CRM pour le B2C

Vous êtes dans le secteur de la mode, des biens de consommation, de l’assurance, de l’automobile, des voyages, etc. et vous vous adressez aux particuliers ? Vos clients aiment vos produits, les valeurs véhiculées par votre entreprise, votre univers. Ils achètent chez vous par choix et par envie. En magasin ou sur votre site e-commerce, offrez-leur la meilleure expérience client possible. Répondez exactement à leurs attentes et leurs désirs de consommateur. Pour cela, utilisez toutes les fonctionnalités de votre logiciel CRM.

Solution CRM pour le B2B

Hautes technologies, équipements industriels, bâtiment… vos clients sont avant tout des professionnels comme vous. Vous parlez d’égal à égal, avec le même langage. Ils sont exigeants avec vous, comme vous l’êtes avec eux. Devis, contrats, gestion de la marketplace, factures, tout cela doit être fluide, intuitif, rapide, connecté et surtout performant.  Votre solution CRM intègre tous ces critères afin de fournir à vos clients ce dont ils ont besoin. Ainsi, ils ont une vision rassurante sur l’avenir et continuent à vous faire confiance. 

PME/ETI, augmentez vos performances, l’image que vous renvoyez à vos clients et donc votre chiffre d’affaires en choisissant les solutions CRM entièrement personnalisables de SAP Customer Experience.

The post Gestion de la relation client : une solution CRM pour PME/ETI appeared first on SAP France News.

Source de l’article sur sap.com

Want to know which of the top blogging platforms you should consider using this year?

Blogging is still one of the best ways to draw attention to your brand, generate thought leadership, and build your credibility. Research suggests that US internet users spend 3x more of their browsing time on blogs than on email. Additionally, people view about 20 billion blog pages on average each month. 

So, how do you join the blogging revolution? You’ll need the right platform. 

Essentially, a blogging platform is a CMS (Content Management System) which supports blog creation. Many come with additional tools like SEO support and integrations with email marketing too. There are tons of great blogging platforms out there, which means knowing where to start searching can be tough. To help you, we’ve put together this list of the leading blogging platforms.

What to Look for in a Blogging Platform

Before we sort through our list of the leading blogging platforms, let’s start with a quick overview of what the best blogging solutions typically include. Notably, depending on what you’re going to be using your blog for, you may have other features to prioritize besides those listed here. These features will act as a starting point for your comparisons:

Ease of Use

Uploading, publishing, and sharing your blog shouldn’t be a headache. 

There are many website builders out there that seem to have blogging tacked on as an “extra” rather than having it built into the foundations of the software. This often leads to a clunky backend experience when you’re building your site. 

If you’re a new blogger or don’t want to spend time messing around with HTML and coding, make sure that your blogging environment is easy to use. The simpler it is to distribute your content, the more likely you’ll stick to your blogging strategy. 

Cost and Revenue Opportunities

Many of the top blogging platforms come with a fee to think about. Even if you use an open-source platform for blogging, you still need to consider domain names, hosting, and security costs. Finding the right balance between spend and return on investment is crucial. 

Remember, just because a blogging platform is cheap doesn’t mean it’s good value. Similarly, expensive software may not be the best for your business. Ideally, you want something that’s going to deliver a good blogging experience, combined with plenty of opportunities to grow your readership for the lowest possible price. 

If you want to get the best return on investment, focus on the kind of monetization options you can access with each platform. Medium, for instance, has a partner program that allows you to earn money on the posts that customers read. Platforms like Wix, WordPress, and Squarespace can all offer earning opportunities too. You can use them to place certain content behind a paywall, create subscriptions, and sell products or services. 

Marketing and Growth Tools

Most blogging platforms will come with at least some tools to help you build your online presence. Wix and WordPress integrate with Google marketing, so you can purchase PPC campaigns and track your organic content through an SEO dashboard. 

The majority of CMS tools equipped with blogging capabilities also come with integrations for your email marketing service. This ensures you can create automated campaigns that inform your audience whenever a new blog post goes live. 

One of the best things about WordPress is how many plugins you can access to boost your readership levels. Access to extra tools like SEO solutions, landing form creators, and pop-ups can all boost your chances of converting and capturing leads. 

Custom Branding

If you’re keen to save money on your blogging platform, you might be tempted to start with a free version of a popular service. This is fine when you’re just testing the waters. However, you will need to spend extra if you want to remove the ads that other website builders put on your site. For instance, Wix’s free version will place ads on your pages and show the Wix identity in your footer. 

To build your own brand identity, you’re going to need to replace that CMS branding with your own. Look for a blogging service where you can buy your own domain name, customize your themes, and add your own colors, images, and logos into the mix. 

While tools like Medium won’t run ads on your campaigns, they also don’t allow you to customize your site to showcase your brand personality. It’s much easier to build a memorable identity when you can control what your site looks like. 

Upkeep and Maintenance

This ties in a little with the “ease of use” factor above. Before you invest in any blogging platform, think about how much work it’s going to require. A hosted blogging platform is pretty easy to manage because you don’t have to worry about security and uptime yourself.

Products like Wix and Squarespace will give you access to SSL certificates, patch security issues on your behalf, and handle other complicated site maintenance issues. WordPress and other open-source solutions require you to take more of a hands-on approach. You’ll need to manage your own web hosting and check the security of your site regularly. 

Flexibility

This feature is often overlooked in some guides to the best blogging platforms, but it’s also growing increasingly more important in today’s digital age. If you want your website to work for years to come, you need to make sure it’s flexible. This could mean that you look for something that allows you to upload different kinds of content, like written blogs and connecting podcasts. 

It could also mean investing in a service that has a lot of integrations and add-on options available. Plugins are fantastic for extending the functionality of your blog without having to move your entire site to another location. 

The right plugins can even allow you to transform your blog into a store if you decide to start selling your services or products later. 

The Best Blogging Platforms for 2021

Now we’ve covered what to look for in a blogging platform, we can begin to explore some of the top platforms on the market today. We’ve chosen these platforms for their ease of use, flexibility, performance, customization options, and value. 

WordPress

The best-known and most popular blogging platform in the world, WordPress is the go-to choice for most bloggers and website creators. Currently, there are around 64 million websites actively using WordPress as their chosen CMS. Usage stats also show that around 400 million people visit WordPress websites every month. 

WordPress powers most of the internet as one of the most flexible and easy-to-use platforms around. The biggest decision most users need to make is between WordPress.com and WordPress.org. 

You can create a blog for free at WordPress.com, and the company will host your site for you. However, you have to use a subdomain (rather than your own domain) with the free version. You’ll also lose control of your ads with the free package until you upgrade to a premium plan. 

A personal plan on WordPress.com starts at about $4 per month, and it removes all ads from your site. The more functionality you need, the more you’ll need to upgrade. WordPress.com is very easy to use and requires minimal initial setup, but it’s not very scalable. There are no custom themes, and you don’t technically “own” your blog this way. 

WordPress.org is a different story. With WordPress.org, you’re accessing an open-source blogging platform that allows you to build your site from scratch. You do need to purchase your own domain name and hosting with this service, but the software is free to use. 

WordPress.org is a lot more appealing to most bloggers because it’s so customizable. Features include:

  • Free and premium themes that you can customize to suit your brand;
  • Thousands of plugins to help with security, SEO, subscriptions, and more;
  • Gutenberg block editors to make creating and publishing blogs easy;
  • Tons of SEO friendly solutions to help you stand out online;
  • Access to a huge community of experts;
  • Infinite control over your design options;
  • Advanced user permissions and roles.

Pricing: WordPress.org is different from most blogging platforms because the foundation technology is free. You just pay for the a-la-carte options, like plugins, hosting, and domain name subscriptions. This means you can choose how expensive your site is going to be.

Pros:

  • Extremely easy to use with lots of community support available;
  • Free platform (though you do need to pay for the domain and hosting);
  • Lots of customization and plugin options to expand site functionality;
  • Search engine friendly as-standard, to help you grow;
  • Plenty of ways to make your brand stand out.

Cons:

  • It can be difficult to control your own website at first;
  • You have to manage your own backup and security;
  • Extra costs can quickly build up.

Squarespace

Squarespace is one of the more popular website design and blogging tools for people with a creative streak. Unlike WordPress.org, Squarespace gives you everything you need to build your own website straight out of the box. This includes hosting, the option to purchase your own domain name, and access to a range of beautiful templates. 

Squarespace stands out for its focus on small business owners. You can choose from a range of stunning designs and customize them however you choose with a convenient drag-and-drop builder. There’s also a fantastic customer service experience available from Squarespace, with a team that’s ready to help you with anything you need. 

Like many other hosted blogging platforms, you start on Squarespace by choosing the templates you like and customizing from there. There are some limitations in what you can do here, particularly if you have a lot of coding knowledge, making Squarespace less appealing to growing companies or larger brands. On the plus side, you do get features like:

  • Dedicated blogging templates to get you started;
  • Categories, tags, and featured post options;
  • Built-in scheduling for your blog posts;
  • Contributor roles and permissions;
  • Analytics to track your readers’ favorite posts;
  • Email marketing tools;
  • Social media and SEO solutions built-in;
  • Mobile app access.

Pricing: Compared to some of the other leading blogging solutions on the market, Squarespace is also quite affordable. The personal package at $12 per month will power a website with a stunning blog. You can also upgrade to the Business version for $18 per month, or if you decide to start selling your own products through your blog, you can transition to “Basic Commerce” at $26 per month.

Pros:

  • Squarespace is easy to use for beginners;
  • Fantastic range of stunning templates included;
  • SEO, email marketing, and social media marketing included;
  • SSL and HTTPS support;
  • Access to eCommerce features on some plans;
  • Useful analytics tools.

Cons:

  • Not very scalable for bigger brands;
  • Limited in terms of integrations and customization.

Medium

Medium is a different kind of blogging platform to many of the options mentioned here. This isn’t a tool you can use to build your own websites, like Wix or Squarespace. Instead, it’s a community you join with a monthly membership fee. 

Medium comes with a built-in audience, so you can immediately start speaking to customers and generating results from your content. As mentioned above, there’s also a Partner Program, which is free to join. The Partner Program allows you to earn money if people are reading your blogs regularly. 

For companies or individuals who just want to generate brand awareness but don’t want to invest in an entire blog-ready website yet, Medium can be a powerful choice. You can easily share posts and view what other people are posting. The biggest downside is that you can’t build an entire community and earn a fortune through your website with Medium. 

Medium is more like a social networking site, where you can begin to develop thought leadership than a true space to carve out your piece of the online world. But it does feature things like:

  • An easy-to-use environment for publishing content;
  • Analytics and insights into your campaigns;
  • Some design customization for your blog layout;
  • Access to a pre-existing audience of readers;
  • Support for monetization in the Partner program;
  • Access to picture uploading options;
  • Mobile-responsive blog posts.

Pricing: You don’t have to be a paid member of Medium to sign up for the partner program and start publishing blogs. This does make it a pretty good way to enhance your existing blogging strategy if you’re trying to generate more attention online. 

Pros:

  • Free to use for Partners and creators;
  • Excellent for appealing to already-engaged customers;
  • Easy to use, with no coding required;
  • No requirement to create a website or pay for hosting;
  • Communicate with a team of like-minded people.

Cons:

  • Limited customization options;
  • No ownership over your audience or readership;
  • Limitations to how you can make money (no ads).

LinkedIn

LinkedIn is among the most popular platforms for professionals in the world. It’s the go-to place for people in search of reliable ways to develop their professional network. Currently, there are around 756 million members on LinkedIn. When they’re not searching for connections with their peers or chatting about work opportunities, they’re checking out the content on the platform. 

If you’re keen to develop your position as a thought leader but prefer social media accounts to full websites, LinkedIn is the perfect choice. The more you publish on LinkedIn, the more you’ll attract new people who might want to work with you, invest in your company, or just work as part of your team. 

LinkedIn is a great place to generate attention if you’re in the B2B marketplace because most professionals already have their own account. You can also earn social proof by getting people to “endorse” your work. Some of the features of LinkedIn for bloggers include:

  • Private messaging for interactions with connections;
  • Notifications to help you keep track of valuable content;
  • A full profile posting section where you can publish your blogs;
  • A convenient network of active B2B professionals;
  • Endorsements for social proof;
  • A resume and blogging platform in one (you can list your skills);
  • Job searching and employee searching features.

Pricing: It’s free to access a basic membership with LinkedIn, but you will be limited on some of the features you can unlock. For instance, you can only send messages to people already in your network, and you’ll have limited analytics. LinkedIn Premium gives you slightly more functionality, with Business accounts starting at around $29.95 per month. 

Pros: 

  • Tons of people ready to read your blogs;
  • Great for building your professional network;
  • Good environment for thought leadership;
  • Access to extra tools like job listings;
  • Notifications to keep you on top of relevant posts;
  • Engagement options like private messaging;
  • Reports and insights.

Cons: 

  • No access to full website branding;
  • Limits to how you can monetize your content;
  • You don’t own the site or your traffic.

Wix

Easily one of the most popular website building solutions for beginners, Wix can help you build both a blog and a fully-featured website. You can even design your own store with Wix and start selling products whenever you choose. 

Wix is a straightforward site builder which you can use to build a site in a matter of minutes. There are hundreds of website themes to choose from, and you can also add as many customizations as you choose with the convenient drag-and-drop editor. The blog manager section of the CMS is also simple and intuitive, with SEO and analytics built in already. 

Wix aims to make jumping into blogging as quick and painless as possible. Elements like comments, social tools, hashtags, and subscriber forms are already available, and you can add further plugins if you choose. There’s also the option to include sharing buttons for social media accounts like Twitter, Facebook, and more. Features of Wix include:

  • An extensive range of blog templates;
  • Drag-and-drop customization (no coding required);
  • Subscriber forms, comments, likes, and categories;
  • Social media connections;
  • Extra features like store access;
  • Analytics and insights;
  • Quick and easy blogging interface.

Pricing: 

The most basic features of the Wix website builder are free to use. With a free Wix account, you’ll get a subdomain where you can’t choose the name of your own website, unfortunately. However, you can add a custom domain for only $4.50 per month. If you want a full premium plan with Wix, costs start at $8.50 per month and extend to $24.50 per month.

Pros:

  • Lots of pre-built blogging themes;
  • Easy customization options with no coding skills required;
  • Quick and easy to load and publish blogs;
  • Connections with social media platforms;
  • Access to various third-party apps and integrations;
  • Free option for beginners.

Cons:

  • Some limitations to the free account;
  • Ecommerce features are limited to paid plans;
  • Not as scalable for bigger companies.

Ghost

Lesser known than some of the options we’ve discussed so far but still brimming with value, Ghost is a minimalist blogging platform that’s all about content creation. Ghost promises a range of ways for you to turn your blogging into a business, with access to customizable templates, newsletter integrations, premium subscriptions, and more. 

The dashboard for Ghost is clean and intuitive, with access to simple sections where you can add tags to your posts, create drafts, track published content, and access valuable insights. You’ll have an easy view of important metrics like email open rates and numbers of paid members at a glance. You can also find integrations to make your Ghost experience even better. 

Ghost works alongside things like Buffer, Stripe, Twitter, Slack, MailChimp, and many other tools so you can take your blog to the next level. There’s no need for any coding knowledge, and because everything is written in JavaScript, it’s ultra-fast too. Features include:

  • Easy-to-use and intuitive interface;
  • Blogging and writing focused;
  • Clean and clutter-free design;
  • Integrations with various powerful tools;
  • Super-fast JavaScript coding;
  • Lots of templates and customizations;
  • Comment, mobile apps, A/B testing, and more;
  • Analytics and reporting.

Pricing: There’s a 14-day free trial to get you started with Ghost, then subscriptions start at $9 per month when billed annually for up to 1,000 members, 1 staff user, 2k views per month, and an SSL and CDN. The same plan is $15 per month billed monthly. Prices go all the way up to $199 per month billed annually, or $249 per month for 1 million views per month, 35,000 members, 15 staff users, and a 99.99% uptime SLA. 

Pros: 

  • Focus on writing and blogging;
  • Clutter-free and clean backend environment;
  • Easy to use and speedy performance;
  • Lots of packages to choose from;
  • Great integration options.

Cons:

  • Some limitations in scalability;
  • Complicated setup when installed;
  • Not a huge number of themes.

Choosing Your Blogging Platform

Whether you’re blogging because you want to build your personal brand or you’re looking for a way to strengthen sales opportunities for your company, you’re going to need the right blogging platform. The options above are just some of the best blogging solutions available right now. 

Remember, do your research and explore the free versions available whenever possible, so you can confidently invest in the software that’s best for you.

 

Featured image via Unsplash.

Source

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