Articles

7 Tips for Transforming CX with Live Chat

,

Not so long ago, customers only had a couple of ways to interact with brands. 

If you had an issue with a product or service, you could reach out through the customer service phone number or send an email. Occasionally, sites would introduce dedicated forms on their website that allowed consumers to send support tickets straight to the service desk – but that was it.

The problem with this kind of service was all the waiting. 

Send an email or ticket, and you have no idea when the company is going to get back to you. Customers end up refreshing their inbox all day, waiting for a response. Call the company, and 9 times out of 10, you’ll be placed on hold. You can’t exactly do much when you’re stuck listening to hold music, so customers are gradually getting more frustrated as they wait for a response. 

Fortunately, the evolving digital age has introduced a new solution: live chat.

Transforming Your CX With Live Chat

Live chat is a quick and convenient way for your customers to contact your business and get a response immediately. The result is happier clients, better customer satisfaction scores, and even opportunities for bigger sales. 

More than 41% of customers say they expect to see live chat on a site. 

Even if you don’t have an agent on hand to answer a chat message immediately, you can create an automated system that notifies your customer when someone is available. That means they can go and do other things while they’re waiting for a response. Live chat solutions with bots can even allow your customers to fix problems for themselves. That’s pretty convenient!

Widgets equipped with answers to commonly asked questions can automatically deal with customer queries or help them find solutions to their problems before passing them over to an agent. This means that your customer gets a solution faster, and your agents don’t have as much pressure to deal with. It’s a win-win – as long as you get it right. 

Unfortunately, a lot of companies don’t know how to implement live chat experiences correctly. 

Kayako’s study into 400 customers found that 47% couldn’t remember the last time they’d had a positive experience through a live chat tool.  

How to Upgrade Live Chat CX

The evidence shows that customers love the idea of live chat, but the reality of how businesses implement this technology isn’t always ideal. 

However, since 86% of customers say they’re willing to spend more on a better customer experience, it’s worth figuring out what separates a good live chat interaction from a bad one. 

1. Set Expectations Instantly

Setting the right expectations is crucial if you want to generate better satisfaction for your customers at a later date. When customers know what to expect from your live chat strategy, they can also make more informed decisions about which support channels they’re going to use, and whether they want to hang around for someone to answer their messages. 

The first thing you should do is showcase your agent’s availability. In this example from Help Scout, you can see whether the team is active, online, and ready to talk. The company also sets expectations for how quickly you can get an email response if you don’t want to chat.

Other ways to set expectations include:

  • Showing your opening hours: List when team members are usually available to answer questions if you’re not currently online. 
  • Topics: Offer your customers some topics that they can ask about or use the welcome message on your chat tool to direct your customers to an FAQ page. 
  • Restrictions: If there’s anything you can’t deal with over live chat, like changing a customer’s password, let them know in advance so they don’t waste time.

2. Leverage Pre-Chat Forms

Pre-chat forms are some of the most important parts of the live chat experience. They ask your customer to explain their issue to your chatbot so that they can be directed towards the right agent. Using these forms correctly ensures that your agent has all the information they need to solve a problem fast. 

You can even set up automated systems that direct customers to different agents and teams based on their needs. For instance, the live chat app on Outgrow.co gives customers the option to fill out different forms depending on whether they want answers to a question, a demo, or something else.

The button you click on dictates which professional you’ll get through to. Although filling out a form can seem like an extra friction point for your customer at first, it helps to streamline the customer journey. After all, if you can direct the customer to the right agent the first time, there are fewer chances that they’ll need to explain their issue to various different people. 

Here are a few things you can ask for in the live chat form to make it more effective:

  • The customer’s name: This will help to personalize the conversation. It could also be an opportunity to track down any background information you have about an existing customer and the orders that they may want to speak to you about.
  • An email address: Having an email address will allow you to bring up a customer’s record on your CRM. It also means that you can send any information that the customer needs to their email inbox at the end of the conversation.
  • A brief explanation: Ask your customers to share what they’re reaching out to you about and use keywords in their message to assign the chat to the right agent or professional. You could even add a drop-down menu of topics for them to choose from. 

Remember, don’t ask for too much information straight away, or you’ll risk your clients feeling that the service experience is too complicated. 

3. Make Sure It Works Everywhere

We’ve reached the point now where every customer expects a brand’s website to be responsive on any device. Most web-building templates automatically work on mobile tablets and smartphones. Additionally, it’s becoming increasingly easy for companies to transform their website and online store experiences into dedicated apps too. 

However, while most businesses know that their site needs to be responsive, they often forget about the mobile element when it comes to live chat. If your live chat function is only available on the web browser version of your website, then this is going to end up making your mobile customers pretty unhappy. They don’t want to have to stop browsing on their phone just to connect with you. 

Ideally, you’ll want to create a separate component for your mobile app where your customers can easily access the same live chat functions they’d have on your browser-based site.

If you’re just offering live chat through a mobile version of your website, make sure that it’s easy for your customer to click into the chat section and send messages without accidentally ending up on a different tab or page. It might also be worth setting up functions that allow your chat app to send push notifications to your customer’s phone whenever they get a new message. 

Being able to put their smartphone down or switch to another app while they wait for a response will provide a much more intuitive experience for your audience. 

4. Make Sure You Support All the Right Languages

You’d think that this CX tip for live chat would be obvious, but it’s shocking how many companies fail to offer support for all the languages that their customers might use. If you’re selling your products throughout the world, and you know you have customers in China, then it doesn’t make much sense to only offer live chat in English. 

Some of the available live chat apps on the market today come with features that allow you to automatically translate languages when your agents are talking to foreign customers. For instance, LiveChat currently supports 45 languages. 

If you’re creating your own chat app from scratch, then you’re going to need to work with your developer or designer to make sure that the right languages are supported. Remember, you don’t have to cover everything, but at least make sure that you can connect with the most common groups of customers in your CRM. 

Ensure that if you are using multiple languages, your customers know how to switch to their preferred option too. Usually, the best way to do this is with a drop-down menu. You could also use little flag icons of the countries that you support. 

5. Find Ways to Reduce First Response Time

Speed is probably one of the biggest advantages of live chat, and the main reason that customers like it so much. According to the CMO council, fast response time is the number one thing that a customer looks at when measuring satisfaction. 

While you might not be able to have someone on-hand to answer your customers 24/7, you can improve the way they perceive your load times in a variety of ways. For instance, start by making it clear when your people are online to talk to your customers. Setting expectations on when you’ll be available to immediately respond should help to avoid frustration.

  • Keep all chats in the same place for agents: Having a combined contact center solution on the back-end makes responding to queries much easier for your agents. If they can see all of your brand’s live chat, social, and email conversations in one place, they don’t have to waste time jumping between different platforms and tabs. 
  • Set routing queues: Use an automated system to send every message you get to the most appropriate agent available. You can intelligently route conversations based on the issues that your customers have or the things they want to discuss. It’s also worth ensuring that your system prioritizes routing conversations to the first agent available. 
  • Send notifications: Make sure that you set your live chat system up to send push notifications to agents when a new message is waiting. It’s also with notifying your customer when they have a response, just in case they’ve switched to another tab. 

The notifications you send to your agents could come with access to a customer’s CRM file, so that your agent can go into a conversation with the context they need. Agents that instantly get context on a conversation don’t have to waste as much time tracking down the right information. Giving your agents context also means that they don’t have to ask repetitive questions, which could annoy your customer. 

6. Make the Chat Experience On-Brand

Every company wants to give their customer a slick experience with live chat. The solution you build needs to be easy to use, and responsive across every device. However, it also needs to be something that your customer associates with your brand. 

Companies generally have a lot of options for how a live chat window can look. You can adjust the appearance to suit your brand by picking specific colors, tweaking button shapes, and even changing the available fonts. 

Working the visual elements of your brand into the design of the live chat experience is the best way to make your customers feel comfortable and confident that they’re dealing with your company. For instance, Hubspot uses matching colors, rounded edges on chat bubbles, and even a fun illustration to make their chat experience more “branded.”

Remember, when you’re creating a Live Chat experience that’s “on brand”, it’s also a good idea to think about things like voice and tone. Infusing live chat with the unique personality of your brand will make the experience more memorable. 

If you usually stick with informal language and use a lot of slang, then it makes sense to continue that in live chat – even when you’re sending automated messages. To make sure your brand identity really shines through:

  • Write scripts for your automated messages in your brand’s tone of voice
  • Write guidance scripts for employees that highlight your tone for agents
  • Provide training on brand tone of voice for your support team
  • Encourage support agents to connect with customers on a personal level
  • Remember to set guidelines on how to use things like gifs, slang, and emojis too!

7. Make a Checklist For Security and Tech Issues

One of the most significant things that will affect the experience your customer has with your live chat service, is technical and security issues. Choose the right developer or designer to help with your app, and the risk of problems dwindle. You can also address the issue of having to constantly maintain, check, and update your live chat experience by using a pre-existing solution, like Intercom.

No matter how you choose to approach live chat, these are the things you’ll need to check for most:

  • Page load times: Page load times are crucial for user experience and SEO, so you should be taking them seriously already. Check your web chat software isn’t dragging down the performance of your page or causing unnecessary problems.
  • Cross-channel conversations: If your website has various subdomains, make sure that moving through these in chat won’t mean you lose the session. Customers don’t want to have to repeat themselves!
  • Functionality with browsers: Your chat app needs to work just as well on every browser and operating system – including mobile devices. 
  • Data management: Under things like GDPR, you need to ensure that you’re controlling user information safely. Ensure you have a DPA in place, and make sure that your web channel doesn’t affect any PCI-DSS compliance systems you have in place. Your chat solution may need to automatically mask credit card information, for instance.

Time to Enhance Your Live Chat Strategy

Ultimately, whether you like it or not, your customers love live chat technology, and they’re not going to stop looking for it on your website. Today’s consumers expect you to serve their interests by delivering customer support on the channels that they choose. Unfortunately, most companies just aren’t living up to expectations.

Following the tips above could help you to transform the way that you interact with your clients and improve your chances of better satisfaction overall.

Source

The post 7 Tips for Transforming CX with Live Chat first appeared on Webdesigner Depot.


Source de l’article sur Webdesignerdepot

/par

Quiz: The Maddeningly Difficult Metadata Quiz

,

Metadata is an essential component of any website. It clarifies the meaning behind your content in a way that search engines, and browsers are able to understand.

Using metadata effectively can mean the difference between a successful site, and a total flop. So, how well do you understand this critical web design tool? Take our maddeningly difficult metadata quiz and find out!

Featured image via Unsplash.

Source

The post Quiz: The Maddeningly Difficult Metadata Quiz first appeared on Webdesigner Depot.


Source de l’article sur Webdesignerdepot

/par

Quick Ways to Make a Webpage More Scannable

,

In the information age, time is a valuable commodity and something people don’t want to spend too much of. As a result, the average visitor only reads about 20% of the content of a page. 

For web designers and developers, that means a few things: first, you need to ensure that the web pages you create are as engaging as possible; secondly, you need to find a way of making the critical information on any page stand out; thirdly, every modern designer needs to create assets that are easy for today’s fast-paced customers to use. 

Making websites more scannable is how you do your part as a designer to ensure that the customers who come to a page get the quick and convenient experiences they need. 

So, how do designers embrace scannability?

Designing for Scannability: An Introduction

At first glance, the concept of creating a website for scannability is strange. 

Most designers start their projects with the aim of making customers stay on a page for as long as possible. So it’s odd to think that you would want to make it simple for end-users to skip from one page to another on a website in a matter of seconds. 

However, scannability isn’t just about delivering information and getting users off a page. When sites are scannable, they make it quicker and easier for customers to slide down the purchasing funnel. A quicker and more convenient customer journey leads to a stronger user experience and more conversions. 

Look at Netflix, for instance. It doesn’t give interested users a ton of information on its homepage. Instead, the key USPs of the product are laid out bright and bold in the middle of the screen, along with one simple call to action: Get Started.

Designing for scannability means making it easy for users on a page to glance at a screen and instantly access all the information they need to take the next step in their buyer journey. 

There’s no needless scrolling or wondering what to do next. 

According to analyst Jacob Nielsen, scannability is essential because people look for specific things on every page they visit. 

Customers don’t read through web pages word by word. Instead, they scan through the content, plucking information out that serves their requirements. 

Questions to Ask When Designing for Scannability

So, how do you know if your web pages are scannable?

Start by asking the following questions:

  • What’s the intent of the people who arrive on this page?
  • What kind of information needs to be conveyed instantly?
  • Can the visitor see the next step in their journey immediately?

For instance, when someone arrives on the Evernote homepage, you can assume that they want to:

  • Find out about Evernote
  • Learn how to sign up
  • Jump to other pages to find out about features, and contact details

That’s why the designer behind the Evernote website placed an immediate piece of useful information at the top of the page: “Tame your work, organize your life” tells customers exactly what the entire product is all about. The brief paragraph of information underneath can provide a few more details if customers need it, then there’s an immediate call to action: Sign up for free. 

Not only does the call to action tell users what to do next, but it tells them the most important information they need straight away: it’s free. 

Scannable pages like this are useful because:

  • They help users complete their tasks quicker: Whether you want to sign up or learn more about the product, everything you need is available instantly, with no scrolling required. 
  • The bounce rate is reduced. Customers don’t get confused and hit the back button. That’s good for your client’s SEO and their bottom line. 
  • The website looks and feels more credible: Because customers get all the answers to their questions immediately, they’re more likely to trust the website. 

So, what are some of the best things you can do to make your sites as scannable as possible?

Use Visual Hierarchy

Visual hierarchy is a way of organizing the content on your website in a way that adheres to how people use the website. For instance, if you land on a blog page, you expect to see the headline first, maybe some information about the writer, and any other essential information, followed by the body content. 

Although it’s tempting for designers to try and surprise users with new visual strategies, the best way to make your content more scannable is to give end-users precisely what they expect. 

If you’re not sure what a page should look like, try checking out the competition. 

One of the most obvious visual hierarchy rules is that the main navigation should always go at the top of the page. 

Customers will expect to look at the top of the page to find navigation. They don’t want to have to scroll through your website, searching for a way to get to another page. If you want to make it as easy as possible for end-users to jump from one page to another, you can pin the navigation bar to the page so that it stays with users as they scroll. 

Maintain Negative Space

White space, negative space, or whatever you call it – is the part of your design that’s left empty. 

White space is crucial because it gives all of the objects on your page some much-needed breathing room. Without enough negative space on your pages, it’s impossible to embrace scannability because there’s too much information for a customer to take in at once. 

For instance, notice how there are big gaps of space between every element on a Forbes website post. A proper amount of negative space on your site ensures that users can quickly take in chunks of information and use that information to decide what to do next. 

To ensure there’s enough negative space on your website pages, ask yourself what the key elements visitors will notice when they come to a website. The essential items should be:

  • A title or header to confirm that the user is in the right place
  • A CTA that shows your user what to do next
  • A navigation header or menu
  • Critical information includes an introduction to what a page is about or an excerpt from the blog post they’re about to read. 
  • A visual component: A picture or image that gives context to the page. 

Anything else can usually be removed. So, for instance, if Forbes wanted to make the page above more scannable, they could easily remove the ads and social media sharing buttons.

Make the Next Step Obvious

Every page on a website exists in a hierarchy within the customer journey. 

A homepage leads customers to product pages, which leads to a checkout page, which connects to a thank-you page that sends the visitor back to another product page, and so on. 

When designing for scannability, it’s crucial to make the next step in the journey as obvious as possible. Usually, this means placing the call to action “above the fold,” where the customer can see it immediately.

Ideally, scannable pages should have just one CTA. This will stop your audience members from being confused or overwhelmed by choice. 

However, if you’ve got multiple CTAs, think about the average customer’s journey and what they’ll want access to first.

If those buttons don’t appeal to the customer, they can scroll a little further and see other “next step” options, like shopping for “self-isolation essentials” or browsing other popular product categories:

Test Every Page

Testing for scannability means examining every page and making sure that it’s as easy as possible for customers to move through the buying process as fast as they want to. 

Visit each page you design in a buyer journey and ask how quickly it would take end-users to get from point A to point B and beyond. Here are some of the common issues that might slow the customer’s journey and harm scannability:

  • Readability: Is the font legible? Is it large enough to read on all screens, including mobile devices? Legibility in the design world measures how quickly and intuitively your users can distinguish what’s going on any page. Remember that the color of the background, the amount of negative space around copy blocks, and even font pairing can impact the readability of the content. Show your pages to multiple people and time how long it takes for them to grasp the message that you’re trying to convey. 
  • Fluff: Fluff and extra features can make your pages more intriguing, but they can also slow users down. For instance, one picture at the top of a blog page can add context to the article. A slideshow of pictures stops the customer from progressing and keeps them stuck at the top of the page for longer. 
  • Words instead of numbers: According to Nielsen, eye-tracking studies show that numerals often stop the wandering eye. Numbers are compact and more regularly associated with statistics and facts, so they’re more likely to grab attention. If you want to get important points across to end users fast, use numbers, not words. 

Creating Scannable Pages

Scannability is becoming an increasingly important concept in today’s busy landscape. 

Now that more customers are browsing websites from their smartphones or checking out products on the move, designers need to think more carefully about adjusting to this agile environment. 

Scannable pages that move visitors along the buying cycle and into the next stage of the funnel will deliver better results for your clients, and therefore better outcomes for you. 

Source

The post Quick Ways to Make a Webpage More Scannable first appeared on Webdesigner Depot.


Source de l’article sur Webdesignerdepot

/par

Review: Should Designers Use Design Bundles?

,

One of the most challenging stages of a design project is laboriously producing all those assets that bring it to life.

Whether you’re a web designer in need of icons, or a brand designer looking for mockups, it’s a smart move to fall back on stock assets to speed up your turnaround, reduce costs, and enliven your designs.

With so many stock sites to choose from, which should you opt for? Today we’re going to take a look at DesignBundles.net and ask if it’s the right choice for your project.

What is Design Bundles?

Design Bundles is exactly what it sounds like: sets of design assets that you can download for free or at huge reductions on RRP.

Launched five years ago, Design Bundles is brought to you by the same team that delivers Font Bundles.

Over two million customers are already enjoying the benefits of Design Bundles’ weekly updates.

What Can You Download From Design Bundles?

There are currently over 800,000 products listed on Design Bundles, and the collection is growing all the time.

The files have been produced by 6,500 of the world’s leading independent designs. Because the products are top-quality, you can really make them work: scale them, flip them, distort them, recolor them; just about anything is possible when you’re using high-quality raw ingredients.

What’s really impressive is the range of products that are in the collection. You’ll find backgrounds, logos, icons, textures, patterns, and clip art. For product designers, there are mockups and web elements. Print designers will love the huge range of cards, invites, flyers, posters, and brochures. And if you’re looking for standard stock images, you’ll find a gargantuan range under popular themes such as technology, architecture, travel, and business.

Because Design Bundles is relatively new, you won’t find its collection padded out with out-of-date Gifs. In fact, Design Bundles is one of our favorite places for free SVGs, the best format for graphics on the web.

All the products are royalty-free and licensed for personal and commercial use, so you can relax knowing that you’re fully covered.

What Makes Design Bundles Different?

There are a lot of design bundles services online, so what makes Design Bundles different? Well, firstly, the quality; Design Bundles has a consistently high level of designs. We love the freebies. They make a huge difference and are great for trying out ideas you might not be ready to invest in.

Design Bundles differs from other stock sites because it offers curated bundles of complementary assets — you don’t just download a vector file; you download a set of vector files. This innovative approach means you don’t have to go hunting for matching images; once you’ve found the right download for your project, you have a whole range to enjoy.

The whole process of using Design Bundles is simple, from browsing through the available assets to choosing a design and through to the fast, simple checkout process. It’s all designed to make including design assets into your projects as simple as possible.

The website is user-friendly, and in the unlikely event that you’ll need them, the support team is friendly, helpful, and prompt to handle queries.

Is Design Bundles Good Value?

We’d be lying if we said that cost wasn’t a big bonus of using Design Bundles. Design Bundles offer up to 96% discounts on regular prices, meaning that you can get the same incredible assets that top design agencies use at a fraction of the price.

In terms of time-saved, inspiration-delivered, and graphics-acquired, your Design Bundles subscription will more than pay for itself.

Alongside the daily and weekly deals, you’ll find products you can try for free. For example, design Bundles provide a whole heap of free SVGs. And not just sample files. There are thousands of files to download and use in projects. You can’t get better value than free!

There are new freebies every week, so it’s worth subscribing just to ensure you don’t miss anything.

For freelancers, the licensing model is particularly attractive. Because there’s no limit on the places you can download design resources once you’ve bought them, you can download files at home, in the office, or at a client’s workspace — whatever is convenient. Meaning you carry a huge library of resources with you wherever you go.

Oh, and if you want to make the most of your new Design Bundles assets, don’t forget to check out its YouTube channel, where you can learn tons about how to create effects, edit images, and complete creative projects.

Should Designers Use Design Bundles?

When you’re designing a project, whether you’re a digital artist, a web developer, or a crafter, the result relies on the quality of its component parts.

Design Bundles offers you the chance to work with high-quality assets from some of the web’s top designers at a fraction of the price of creating them yourself.

We’re confident that if you give Design Bundles a go, you’ll quickly see the benefits for yourself. But if you’re still not sure, why not sign up for its newsletter and check out some of the daily and weekly deals and the freebies that are available to you.

Design Bundles is a recipe for success that you’ll be happy you discovered.

 

[— This is a sponsored post on behalf of Design Bundles —]

Source

The post Review: Should Designers Use Design Bundles? first appeared on Webdesigner Depot.


Source de l’article sur Webdesignerdepot

/par

How Carbon Uses PrestoDB With Ahana to Power Real-Time Customer Dashboards

,

The author, Jordan Hoggart, was not compensated by Ahana for this review.

The Background

At the base of Carbon’s real-time, first-party data platform is our analytics component, which combines a range of behavioral, contextual, and revenue data, which is then displayed within a dashboard in a series of charts, graphs, and breakdowns to give a visual representation of the most important actionable data. Whilst we pre-calculate as much of the information as possible, there are different filters that allow users to drill deeper into the data, which makes querying critical.

Source de l’article sur DZONE

/par

Poll: Will You Adopt Google’s Material You?

,

This week at I/O, Google unveiled the latest version of its Material Design design system, Material You.

Initially presented as an upgrade for Android 12, Material You is the biggest revision to Material Design since its launch in 2014 and will be rolling out across all Google products in the coming year.

Material You is an adaptable system that takes the building blocks of Material Design — the spacing and component approach — and skins it to allow a more personal design language, albeit a distinctly Google personal design language.

Google isn’t shy about its intention to define what constitutes good UI design, even if its efforts have so far fallen short of its ambition. Material You potentially leads us back to that undesirable state where every new site looks like a Google clone. The more cynical might suggest that Google actually does perceive all websites as Google products — a view that’s not entirely without merit given the source of most web traffic — so a homogenous approach is warranted.

Material You will certainly make its way into web design. Expect a rash of Material You ‘updates’ to popular themes and site builders that will consist mainly of pastel color palettes.

Hopefully, two major benefits of Material You will not be overlooked: firstly, Material You introduces far more emotion than Material Design allowed; secondly, Material You is flexible enough to ensure accessible design is harder to ignore.

Fundamentally, Material You is still Material Design. The basic approach remains, but it’s less rigidly enforced. Think of it less as a rulebook and more as a disapproving parent who, despite their better judgment, is willing to let you make your own mistakes.

Material Design has looked dated for a few years now, and it’s possible that Material You is just Google hoping to nail down a trend that’s escaping them. But it’s equally possible that Material You is a step closer to what Material Design was meant to be: an invisible design system that feels natural to all seven billion individuals on the planet.

Source

The post Poll: Will You Adopt Google’s Material You? first appeared on Webdesigner Depot.


Source de l’article sur Webdesignerdepot

/par

26 Exciting New Tools For Designers, May 2021

,

From dev tools to productivity to a little bit of fun with sudoku, this month’s collection of new tools is packed with something for everyone.

Here’s what new for designers this month.

May’s Top Picks

Am I FLoCed?

Am I FLoCed? Is a tool to see if you are part of a Google Chrome origin trial. It tests a new tracking feature called Federated Learning of Cohorts (FLoC). According to Google, the trial currently affects 0.5% of users in selected regions, including Australia, Brazil, Canada, India, Indonesia, Japan, Mexico, New Zealand, the Philippines, and the United States. The page will try to detect whether you’ve been made a guinea pig in Google’s ad-tech experiment.

According to the designers of Am I FloCed: “FLoC runs in your browser. It uses your browsing history from the past week to assign you to a group with other ‘similar’ people around the world. Each group receives a label, called a FLoC ID, which is supposed to capture meaningful information about your habits and interests. FLoC then displays this label to everyone you interact with on the web. This makes it easier to identify you with browser fingerprinting, and it gives trackers a head start on profiling you.”

Uncut

Uncut is a Libre typeface catalog that just got started in April. It features contemporary typefaces and styles and is set to be updated regularly. Sort by sans serif, serif, monospace, or display typefaces. Plus, you can submit a typeface for inclusion.

Dashblock

Dashblock allows you to build automations without coding. Use it to create visual automations, or turn blocks into use-cases. (It is a premium tool, but comes with a 14-day free trial to test it out.)

Instant

Instant is a fast and secure one-click checkout tool that works with WooCommerce. Users fill out a short form the first time they shop and then join the network to enable instant, frictionless, 1-click checkouts without passwords. It makes shopping easier and cuts abandoned carts.

5 Image Tools

Triangula

Triangula uses a modified genetic algorithm to triangulate images. It works best with images smaller than 3000px and with fewer than 3000 points, typically producing an optimal result within a couple of minutes. The result is a nifty-looking image.

Content-Aware Image Resizing in Javascript

Content-Aware Image Resizing in Javascript solves that problem with images where you have a photo but it just doesn’t quite fit. A crop doesn’t work because you lose important information. The carver slices and cuts photos to give you the image elements you want in the size you want them. It’s probably a good idea to read through the tutorial before jumping into the open-source code on GitHub.

Globs Design

Globs Design uses toggles and drag and drop to help you create funky shapes and fills that you can save in SVG format for projects.

Root Illustrations

Root Illustrations is a stylish set of people-based illustrations that you can customize to create scenes for your projects. Construct a scene and then snag your set of vector graphics that also work with Sketch and Figma. The set includes 24 characters, more than 100 details, and the ability to change colors and styles.

Make Your Photo 16×9

Make Your Photo 16×9 is as simple as it sounds. It is a cropping tool that allows you to upload any shape of photo – even vertical – and pick options to fill the space to make it fit the standard 16×9 aspect ratio.

6 Dev Tools

Devbook

Devbook is a search engine for developers that helps them to find the resources they need and answer their questions faster. Fast, accessible right from a code editor, and fully controllable with just a keyboard.

Madosel

Madosel is a fast, advanced responsive HTML front-end framework that’s in an alpha version. The open-source tool is made to create websites and apps that look great on any device. Plus, it is semantic, readable, flexible, and customizable.

Say Hello to CSS Container Queries

Say Hello to CSS Container Queries helps solve a problem with media queries and smart stacking of elements. CSS Container Queries allow you to make a fluid component that adjusts based on the parent element and everything is independent of viewport width. This post takes you through everything you need to do to implement this yourself.

Frontend Toolkit

Frontend Toolkit is a customizable dashboard that you can use to keep up with recurring tasks. It’s one of those little tools that can speed up workflows.

Flatfile

Flatfile is a production-ready importer for SaaS applications. It allows you to auto-format customer spreadsheets without manual cleaning of data and you can do it all without a CSV parser. The tool also includes an elegant UI component to guide users through the process.

Plasmic

Plasmic is a visual website builder that works with your codebase. It’s designed to speed up development with developers focusing on code (not pixel pushing) and allows non-developers to publish pages and content. The premium tool works with any hosting, CMS, or framework and you can adapt it by the component, section, or page.

2 Productivity Tools

Calendso

Calendso is an open-source calendar scheduling tool. It’s flexible with the ability to host it yourself or with the makers of the calendar. It is API-driven and allows you to control events and information. The interface is simple and sleek and can integrate into your website.

Slidev

Slidev is a set of presentation slides for developers. What’s different about this presentation deck is that you can write slides in a single markdown file with themes, code blocks, and interactive components.

4 Icons and UI Kits

Iconic

Iconic is a set of pixel-perfect icons that gets updated each week. The collection of 24×24 px elements in SVG format contains 160 icons and counting. The simple style is easy to implement and you can search for just what you need by category.

5 Dashboard Templates for Figma

5 Dashboard Templates for Figma is a set of free ready-made screens with light and dark modes for each that you can use with components such as calendars, charts, tables, and more. The free elements are a preview of a larger premium Figma set if you like how they look and work.

Free Mobile Chat UI Kit

Free Mobile Chat UI Kit is a tool of components for Sketch, Figma, and Adobe XD that includes more than 50 messaging screens with light and dark modes.

Stratum UI Design Kit

Stratum UI Design Kit is a collection of more than 9,000 consistent elements for Figma. It’s packed with elements and tools that make this premium UI kit a tool that gets projects moving quickly.

4 Type Tools and Fresh Fonts

Fluid Typography

Fluid Typography is a nifty tool that allows you to test headings in any size at different viewports to ensure it looks great everywhere. Then you can copy the CSS and use it in your projects.

Eighty-Eight

Eighty-Eight is a funky block-style typeface for display use.

Harmonique

Harmonique is a robust typeface family with lovely serifs and alternates. It’s a type family of two styles that work in harmony together to add distinction and personality to your own typographic compositions. Harmonique’s low contrast forms have the appeal of a humanist sans serif typeface.

Sketchup

Sketchup is a charming display typeface that has a nice pen style. The free version has a limited character set.

Just for Fun

Generating and Solving Sudokus in CSS

Generating and Solving Sudokus in CSS by Lee Meyer for CSS-Tricks is a fun deep dive into using CSS for something you might not expect. It’s a complicated – but fun – look at some of the things CSS can do with plenty of code snippets. The final result is a solvable puzzle with 16 squares.

Source

The post 26 Exciting New Tools For Designers, May 2021 first appeared on Webdesigner Depot.


Source de l’article sur Webdesignerdepot

/par

Stark Launches Public Library For Accessibility

,

Inclusive design is all about designing sites with everyone in mind instead of designing for your own preferences. It’s an essential component in a professional-grade site and the cornerstone of a successful project.

Accessibility (A11y for short) is the technical branch of inclusive design. Accessibility is a science: it knows what markup is required to make the text available to the visually impaired; it knows the minimum button size for someone with limited motor control; it knows how complex navigation can be for someone with cognitive dysfunction. Accessibility is the engine that powers an inclusive design.

Because accessibility is so complex, it takes a huge wealth of knowledge to do it well. Luckily for you and me, there’s now a free resource you can use to brush up on your skills and improve the ROI of your site.

Stark has just acquired a11yresource and relaunched it as the Stark Public Library — reportedly the largest accessibility resource on the web. The library contains around a thousand different resources. You’ll find blog articles, checklists, formal courses, tools, links to web standards, and a whole lot more. As the library grows, the expectation is that Stark will add new features aimed at fostering a community.

Stark is a suite of accessibility tools for designers that integrates with XD, Sketch, and Figma. It’s free to use the basic package, and the commercial plan is $60 per year. The Public Library is free for everyone to access.

Source

The post Stark Launches Public Library For Accessibility first appeared on Webdesigner Depot.


Source de l’article sur Webdesignerdepot

/par

Getting Started With Feature Flags

,

As a core component of continuous delivery, feature flagging empowers developers to release software faster, more reliably, and with more control. This Refcard provides an overview of the concept, ways to get started with feature flags, and how to manage features at scale.
Source de l’article sur DZONE

/par