Websites vs. Social Media

As we move into 2023, there are an increasing number of ways companies can engage with their customers. And as the number of apps, browser extensions, social media feeds, newsletters, vlogs, and podcasts grows, you can be forgiven for thinking that websites are a little less essential than they were in say, 2021.

However, the truth is that websites remain an irreplaceable part of the digital landscape and they will continue to be into 2023 and beyond.

Websites, as the keystone of a centralized, privately run digital experience couldn’t be more relevant. Unlike competing technologies, websites allow almost total control of their source code, and that provides an opportunity for skilled designers and developers to compete against the biggest names in their clients’ industries in a way that simply isn’t possible in tightly governed systems like social media.

Not only does quality web design help businesses increase their traffic, but it can increase the quality of that traffic; an attractive and user-friendly web page will encourage web users to stay on the page longer, and explore more of the content it links to.

Websites vs. Social Media

For many brands, the option they turn to for connecting with customers is social media. Particularly platforms like Facebook and Instagram. While billions of us are happy to while away our free time on social media, it’s not a great platform for informed decision-making or task fulfillment. For any form of productivity, websites are superior:

Flexibility: Websites can be customized to suit a company’s vision and values, whereas social media tends to magnify accounts that reflect its own values.
Ownership: When you publish on your website you own your content, when you post to social media the platform tends to own your content.
Investment: As we’ve seen recently with a certain bird-themed social network, you can spend years investing time in your social media channel only to have it canceled by an individual with his own agenda.
Findability: Websites are discoverable on search engines, and although algorithms govern these search engines, competition across different search engines keeps search algorithms honest. Social media networks each use a single algorithm making them free to skew browsing any way they choose.
Scaleability: Websites can take advantage of the latest technologies to improve user experience, on social media user experience is governed by the network’s decisions.

Websites vs. Apps

When it comes to owning a piece of the internet, a connected app feels like ownership. However, websites have a number of benefits over an app, from a superior user experience to lower development costs. And ultimately, apps are also controlled by 3rd parties.

Accessibility: Websites are universally accessible, while apps are usually limited to certain operating systems or platforms. If you want to distribute to devices, you’ll need to be approved by the store owner who can (and will) change the terms and conditions of store distribution without consulting you.
Flexibility: Websites provide a greater level of flexibility and scalability than apps.
Cost-effective: A simple website can be created and launched in a weekend, they are considerably more cost-effective to develop and maintain than apps.
Findability: Search engines have evolved around website technologies, and it is far easier to create a discoverable website than an app that ranks high in an app store.
Universality: Websites have lower entry costs for users, and there aren’t any downloads or purchases required.
3rd-party features: Websites can integrate 3rd-party content like chatbots, payment gateways, and forms, that generally require licensing to include in an app.

Websites vs. Podcasts and Vlogs

There’s no question that podcasts and vlogs are engaging types of content. However, they are very limited when it comes to different kinds of experience. These tend to be passive, linear experiences. Even if your podcast opens itself up to listener interaction, your customers are still passive consumers.

Cost-effective: Websites can be set up very cheaply, podcasts and vlogs on the other hand require high-production values to compete.
Longevity: Well-written website content can remain relevant for years, the lifespan of a vlog or podcast is often just a few months.
Flexibility: Websites can embed podcasts and vlogs, as well as virtually any other content; podcasts and vlogs can only ever be podcasts and vlogs. Websites will continue to evolve long after podcasts are obsolete.
Simple: There is now a range of no-code options for creating a reliable website, meaning it can be done with little to no skills or experience. Podcasts and vlogs require a great deal of technical knowledge to produce.
Findability: As with other technologies, podcasts and vlogs can’t compete with websites when it comes to search engine optimization.
Faster: A well-designed website is much smaller than a podcast or vlog, making it cheaper and easier to access, especially on a cellular network.

Websites in 2023 and Beyond

In 2023 websites will still be a critical part of a successful business strategy and web designers will continue to be essential members of any team.

Websites continue to offer numerous benefits over other technologies including increased flexibility, cost-effectiveness, and superior search engine opportunities.

Unlike social media platforms that allow you to customize a few assets like avatars and colors, websites can be completely customized to fit the tone and style of a brand. Additionally, websites have a far lower barrier to entry than podcasts, vlogs, or apps. While apps may offer a richer set of features than a website, that is offset by the restrictions on platform and device capabilities that apps impose.

Websites will continue to evolve as the tech landscape changes. New ideas for consuming digital media will appear over time, offering unique new experiences — for example, mass adoption of AR (Augmented Reality) is just around the corner. However, the website is perfectly evolved for the types of simple customer interaction that businesses rely on, and will continue to matter in 2023 and beyond.

Featured image by fullvector on Freepik

The post Why Web Design Still Matters in 2023 first appeared on Webdesigner Depot.

28 décembre 2022/par Service comm.

10 Key Principles of User-Centered Design

Many firms’ design and development decisions are increasingly oriented toward human-centered innovation. Instead of rushing goods to market, these firms are using a user-centered design approach.

Design and development teams build high-performing digital products or websites that uniquely meet customers’ demands by concentrating on the user experience. After all, a good web design is helpful in boosting the business reputation or user experience.

This post will define user-centered design, discuss its fundamental principles, and describe the user-centered design process.

What Is User-Centered Design?

To create an enjoyable solution to a problem, user-centered design is a collection of iterative design processes concentrating on the user’s needs at each step. In UCD, the expectations, objectives, and preferences of the user significantly impact design decisions.

Additionally, users are actively involved in the entire process from start to finish. User-centered design principles encourage designers to create products with users rather than just for them. This strategy typically includes user research, interviews, usability testing, and a massive amount of feedback gathering.

UCD Requires Four Fundamental Components:

Visibility: Can people see what your website is about and how to utilize it the moment they land on your page?
Availability: Is your website user-friendly? Can they swiftly locate information? They should be able to find call-to-action buttons, menus, filters, and search choices with ease.
Legibility: Is the text simple to read for users?
Language: Is the language simple to grasp for users? Do you avoid using industry jargon in your UX authoring, which might lead to confusion and hesitation?

What Is The Significance Of UCD?

User experience is important in product design, especially in digital products such as app design, web and interface design, and marketing. Customers want their lives to be simplified. A website, app, or product exists to fulfill a consumer. Hence its success is determined by their interaction with it.

The following are some of the advantages of a user-centered design strategy for a business:

Customers keep coming back for more
There would be an increase in sales
Creating polished, efficient, and widely available goods
Understanding challenges thoroughly to provide suitable solutions
Customers and teams working together
Avoiding typical blunders
Enhancing Competitiveness
Assisting them in comprehending their market

It offers consumers the following advantages:

Making their life easier
Fulfilling their desires
Companies making them feel heard and understood
Making them feel important in the creation of things they use
Providing answers to challenges they were unaware they had or could not imagine solutions to

Let’s dig in to learn more about the advantages of UCD.

Businesses can benefit from using the user-centered design approach in various ways. As you incorporate this into your web development, you can enjoy the following four main advantages.

1. Prevent Project Failure

Your company might find it simpler to incorporate improvements and ensure your product is in line with actual user needs if you have a continuous feedback process assessing how customers react to your product, like a website.

Customers feel like their needs are better represented in the finished product, which can increase engagement and strengthen the bond with the company.

2. Improve ROI

This method produces products that more accurately reflect user expectations. The procedure also lessens mistakes made by website users, for instance. When combined, these factors motivate users to convert from leads to paying clients, boosting return on investment.

3. Increase Development Efficiency

In user-centered design, the objectives of the various team members are aligned. This can help clarify the best course of action for all parties involved. A more targeted, goal-oriented development process may be encouraged by the regular evaluation process.

Additionally, businesses can engage stakeholders and explain how their efforts and methodologies will improve customer interactions by using an iterative life cycle during product development.

4. Up The Level Of Competition

Customers will more fully appreciate what you offer, improve their engagement with your product or website, and be more likely to purchase from you if your product is created with their needs and expectations in mind.

As a result, this may increase your ability to compete in your sector.

5. KPIs Are Included

Given your user needs and business objectives, how do you move from the first to the second? You can measure key performance indicators with this in mind once you know what user needs are essential for the overall goals.

For instance, productivity may be the focus of office software, shopper activity may be the focus of sales tools, and retention rates may be the focus of other apps. All of these are necessary steps toward achieving business values like profit and revenue.

Human-Centered Design Versus User-Centered Design

There is a significant difference between humans and users. Simply put, all users are humans; however, not all humans will use your product. Therefore, you must thoroughly understand your target market to produce a successful user-centered design.

Detailed research should be done on the problems and goals of your users. Then, talk to them and give them several chances to offer feedback. By doing this, you’ll create a user persona that is complete and that you can use to determine the priorities for your design.

It’s critical to understand that different user groups may have additional requirements, levels of technical expertise, and expectations for using products like the one you’ve made.

What crucial guidelines or principles should designers consider when adopting a user-centric design?

The Process Of User-Centered Design

Certain fundamental principles underpin user-centered design. While the development process is always iterative, no explicit methods for implementation are specified. The approach can be implemented in either a waterfall or an agile environment.

1. Contextualization

The first step is to analyze the environment in which users will use the product. What are the intended applications of the product for future users? Teams working on projects can get answers by watching and talking to potential users.

2. Outlining The Prerequisites

Specifying the requirements for the new product is the second step. In this step, user requirements are described while considering corporate needs.

3. Design

Once the requirements are established, the actual design process can begin. Designers typically start by producing a straightforward prototype, like one made of paper, then move on to digital wireframes and a finished prototype.

4. Analysis

The project team solicits feedback from potential users after creating a prototype. This is typically done for digital applications through in-depth user testing and qualitative research.

Do surveys and tests evaluate user satisfaction, effectiveness, and efficiency? With the new information, the project team goes back to step 2 or step 3 of the design process to improve the product. Once the user feedback is satisfied, these iterations continue while taking into account corporate frameworks (time and costs).

Top 10 User-Centered Design Principles

Principles of user-centered design attempt to guarantee that usability is the primary priority throughout the development process. These principles, if successfully followed, will ensure that user experience is fulfilled not just during the initial introduction of a product but also during its use.

Furthermore, each of the following principles may be tailored to match the specific requirements and interaction demands of any product.

1. Use Simple Language

Professional Web Designer strives to provide the most readable discourse for the user while creating a product. This involves clarifying vocabulary, eliminating jargon, and simply providing information pertinent to the work.

Presenting users with irrelevant information throughout their use of the product taints its usefulness. Furthermore, basic language helps the user finish the work without being overwhelmed or confused.

2. Feedback

Users expect a reaction to all of their actions. This might involve modifying the look of the screen after completing an activity. If the job is finished after some time, it should display a loading page to notify the user that the task is in process.

Keeping the user informed throughout the process reassures them and keeps them on track with their job.

3. Maintaining Consistency

Keeping the product consistent is essential in ensuring an ideal user experience. Consistency affects how customers approach a product, and the time it takes to learn how to use it.

From the start of the project until its completion, the consistent philosophy underpinning the UCD process should be maintained. If the interface design needs to be updated, it is critical to maintaining consistency across new features to stay beneficial to the user.

4. Give The Complete User Control

Consumers are already aware of their requirements. They should be able to use a product with minimal effort and depend on the product’s help to accomplish the rest.

By removing the effort from the job, the user can do it quickly while keeping control of their activities.

5. Describe The Situation

Before developing a product, the designer must first investigate the ideal user and their wants. The designers can gain a comprehensive sense of some of the issues these people experience by studying their lifestyles.

Many of these observations are conducted through interviews. These interviews provide the designer with information on the exact goals that users want to attain and how they want to achieve them.

6. Examine the Design

Designers undertake usability testing with actual users of their product at this stage in the UCD process. This stage provides designers with insight into how consumers will interact with the product and how to modify it to suit them better.

It is advised that this stage be completed as quickly as feasible. The sooner customers provide input, the faster designers can comprehend their product from the user’s perspective.

7. Create Designs That Are Specific To The Needs Of The User

The design team must examine the distinctive features of their intended demographic as well as frequent real-world activities while beginning the design process. Furthermore, the product should be appropriate for the environment in which it will be utilized the most.

Making a product that needs a lot of work from the user reduces its usability and usefulness, ultimately defeating the objective of UCD.

8. The Design Process Is Iterative

Because user-centered design is based on putting the user first, the product team should constantly be working to improve the user experience. By introducing changes gradually, you will gain a better understanding of your target audience.

9. Adequate Navigational Tools

An essential component of the user experience is the capability to navigate between pages of your website and return to the previous one. Make sure users know where they are on your website and how to leave any pages they don’t want to see.

Customers can better understand how to navigate your page by giving them features like a navigation map, for instance. Make it simple for customers to change their order without leaving the current page if they buy clothing and discover they need a different size once they reach the checkout page.

10. Unflawed System

Customers should find it easy to navigate between your website’s pages and accomplish their goals. If they make a mistake, be there to help them fix it so they can achieve their goal.

The form may ask for specific, essential fields, such as the square footage, and may also include a gentle reminder or an alert that appears if the user accidentally leaves a required field blank.

Customers may feel more comfortable responding to your prompts and participating in a conversation if you ask questions one at a time and offer automated responses for each response.

Wrapping Up

User-centered design is more than just making a good product. It goes further than that. You demonstrate your motivations and intentions by putting your users in the spotlight. You’re demonstrating that it’s not all about meeting deadlines or turning a profit. Instead, you’re telling your users that you understand what they want and prioritize their needs.

It should come as no surprise that the most effective teams are user-centric. Knowing your customer is essential for success in any industry, including design. Create products that put the user first, and you will create products that people will love.

You can build a more robust, user-friendly website that is better equipped to respond to user needs and expectations by incorporating the User Centered Design process into your product design. However, it’s crucial to collaborate with a specialist who can apply these techniques and produce the result you’ve envisioned.

Featured image by pch.vector on Freepik

The post 10 Key Principles of User-Centered Design first appeared on Webdesigner Depot.

Actualités, Méthodes et organisation des process IT

30 novembre 2022/par Service comm.

Is Multi-Cloud Infrastructure the Future of Enterprises?

Cloud services from multiple vendors would allow business enterprises to access best-in-breed services and technologies. According to the data published by Faction, about 92% of companies have already switched to a multi-cloud environment and 82% of the large business entities adapted to hybrid cloud infrastructure. This clearly shows the influence of multi-cloud strategy in the business world.

Multi-cloud infrastructure plays a key role in improving the IT infrastructure of an organization which leads to experiencing huge benefits. Adapting to the multi-cloud infrastructure would enable businesses to meet the business needs and expectations of modern consumers according to the market condition.

Source de l’article sur DZONE

26 octobre 2022/par Service comm.

10 Best Website Builders for 2023

When you need a website, you have two options, you can hire someone who’s an expert in website building to design it for you, or you can make it yourself.

Hiring someone with experience building a website means you’ll get a more professional result, and you should achieve a good return on your investment. However, hiring a freelancer or a design agency has plenty of pitfalls. Budgets can spiral, timescales get stretched, and the end result might not meet your expectations.

The answer might be to build your own website using a website builder. And the best site builders are designed to help you do just that — most don’t require any design or coding knowledge.

Creating a website with a website builder is usually cheaper than outsourcing the job, and the results can be almost as good as a bespoke website. There are even some free website builders out there.

The key is to choose the right website builder that ticks all your boxes and delivers what you want without paying through the nose for bells and whistles you don’t need.

We’ve tested the best website builders on the market. We’ve quizzed professionals and first-time users. We’ve poked around in the dark corners of UIs. All to bring you this guide to the top website builders on the web. This comprehensive guide to the best website builders for 2023 contains everything you need to know when selecting a site builder.

What To Look For in a Website Builder

The most significant obstacle people face when using website builders is you don’t know what you don’t know. There’s so much information online that it’s hard to know where to start.

That’s why we put together this guide to the best website builders, so small businesses everywhere can make an informed decision about website building.

Choose a Site Builder With High-Quality Code

The first thing you need to look for is production-ready code. That means source code that is modern, robust, and hack-free. (All of the website builders on this list meet those criteria.)

Identify What A Successful Website Looks Like To You

Professional designers start by identifying a website’s purpose. Websites perform best when they have a clear purpose.

If you’re a wedding photographer, you will want to showcase your portfolio and generate new leads. You’ll want to sell products online if you own a clothing store. If you’re a community group, you want to raise awareness and encourage public interest.

Whatever your goal, a website builder listed below will help you achieve it. And choosing the best option for you will be a more straightforward process if you’re clear about that goal to start with.

Think About Design Flexibility

One of the defining characteristics of any website builder is how flexible its designs are. Some of the best website builders give you complete control over every detail of your design. Other website builders limit you to choosing from a selection of pre-designed blocks.

If you’re prepared to compromise on your design, you will have more options. On the other hand, if you want to achieve a specific look, you may need to opt for a more flexible website builder.

Be Honest With Yourself

Next, consider your own level of experience and the amount of time you have to invest in learning to use a tool and build a website. Some website builders will get you online fast, but even some of the best website builders take a little time to learn.

Some people can spare 3–4 hours every weeknight to learn how to leverage a complex website builder — that helps a lot when building a complex site like an online store. Other people have family commitments or social engagements and just need to get something done fast.

There’s no right or wrong answer. You don’t need prior experience, and you don’t need to commit to an evening course to get online. If you want to put a website online in 15 minutes and then forget about it, that’s fine. Make sure you choose a website builder that can help you do that.

Check Out the Support Options

Speaking of your experience, we don’t want to put a damper on things, but what will you do if something goes wrong?

Websites experience problems from which website builders are not exempt. Most of the best website builders use a CDN (Content Delivery Network) for web hosting. But CDNs aren’t infallible.

Some site builders offer a free domain, and all of the best website builders allow you to use a custom domain name and free SSL certificate. What happens if there’s a problem with it? Does the site builder’s support extend to domains?

Happily, most website builders offer an excellent level of customer support. So before you start, check what help you’re entitled to and how to get assistance should a problem arise.

Make Full Use of Any Free Trial

Most of the best website builders offer a free trial or even a free-forever package. The free trial is your opportunity to try out the UI (User Interface) and get a feel for the product.

All the website builders we’ve listed below specialize in a particular type of site. Most cater to small business owners. Each has pros and cons and can help you achieve your online goals. However, in the end, the success of your site comes down to you; you can use a free web builder and still succeed if you’re willing to put in the work.

Trust your instincts: if you find a particular site builder intuitive, then the chances are you’ll be able to create a great website with it.

Wix: Best Website Builder for Small Business Owners

Wix is widely considered to be one of the best website builders of 2022, and a quick glance at its extensive list of features will tell you why we expect it to still be the top website builder platform in 2023.

First up is a vast number of templates giving you more selection than almost any rival. There’s so much choice that you’ll probably spend longer choosing your template than actually building your site!

Wix’s editor uses an intuitive drag-and-drop editor that enables anyone to create just about any design. It’s not the most straightforward editor on the market. Still, Wix has extensive documentation, so if you have the time to tackle a modest learning curve, you should quickly get to grips with the UI.

Of course, Wix also includes core features like custom domain names and free SSL certificates.

On top of these features, Wix provides various marketing tools to help your site grow toward profitability.

Finally, for freelancers and web design agencies, Wix provides Editor X, a professional solution for creating multiple websites for clients. Editor X is an excellent addition to Wix’s lineup. However, it’s not the best option for design agencies (keep reading to find out which tool we think tops Editor X).

Wix Features

Wix is the biggest website builder in the world and includes hundreds of features that make building a website simple. Here are just some of the highlights.

Huge Range of Templates

Wix boasts a huge range of 800+ customizable templates for every kind of business, from online stores to simple marketing sites.

Intuitive Drag and Drop Editor

Wix’s intuitive drag-and-drop editor makes it a simple task to achieve almost any design with little to no design experience.

There are a couple of downsides to this approach. Firstly, many small business owners opt for a website builder because they need a guided design process — unlimited options can actually make things harder. Secondly, the highly flexible design system Wix offers can introduce unexpected bugs at different device sizes.

Editor X

Editor X is Wix’s solution for freelance designers and web design agencies. It allows you to build client sites with dedicated tools for professionals.

App Market

Wix’s AppMarket is a dedicated app store with hundreds of plugins that enable you to expand your website’s capabilities quickly and easily. You’ll find everything from table reservation apps for restaurants to social media integrations.

Velo

Velo is Wix’s open development platform for building web applications. This is an ambitious project that aims to move web builders into areas in which they typically cannot compete: complex web apps.

For most businesses, Velo is far beyond what you need; for most app developers, it isn’t enough yet. But it’s great to know this opportunity is on the horizon.

Ecommerce

Wix has a range of tools to help your ecommerce business grow. There are coupons, discounts, bookings, and shipping tools.

Ascend

Ascend is Wix’s built-in marketing suite. It includes a CRM (Customer Relationship Manager) which is excellent for fostering long-term business relationships and eliminates the need for a third-party app.

Email Marketing Tools

Email is still the most effective way of staying in touch with your customers. Wix’s built-in email marketing tools make it easier to manage email campaigns, all from your Wix dashboard.

Free Domain

Wix will even give you a free domain for a year on everything except its basic package.

Pros

Relatively intuitive design process
Excellent documentation and quick-start guides
Reliable and secure system
Huge range of tools
Extensive plugin market

Cons

Sites are less responsive than some rivals
SEO (Search Engine Optimization) options are limited
Difficult to change templates once you’ve selected one
Image and video-heavy sites perform poorly on mobile devices
Design flexibility can introduce unexpected bugs

Pricing

Wix has multiple tiers of pricing depending on the features you require.

Note that the availability of some Wix plans varies depending on your location.

Website Plans

Website Plans are aimed at those users creating an individual site.

Combo: $16 per month — 2 Gb bandwidth and 3 Gb of storage, plus 30 minutes of video streaming.

Unlimited: $22 per month — Unlimited bandwidth, 5Gb storage, 1 hour of video streaming, and access to marketing tools.

Pro: $27 per month — Unlimited bandwidth, 50Gb storage, 2 hours of video, marketing tools, social media tools and priority support,

VIP: $45 per month — Unlimited bandwidth, 100Gb storage, 5 hours of video, marketing tools, social media tools, and priority support.

Business & Ecommerce Plans

If you want to accept payments online with Wix, you’ll need a business plan.

Business Basic: $27 per month — 20Gb storage space, 5 hours of video, online payments

Business Unlimited: $32 per month — 35 Gb of storage, 10 hours of video, multiple currencies, multi-channel selling, dropshipping, product reviews

Business VIP: $59 per month — 50Gb of storage, unlimited video, marketing, and sales tools, dropshipping, product reviews, and a loyalty program

Enterprise Plans

Wix provides custom solutions for enterprise customers. If you have a large site with complex needs, then Wix can design a complete solution for your brand. Contact Wix directly for pricing.

Bottom Line

Wix is one of the best website builders available for creating your own website. Its flexibility, massive range of features, and ability to scale are ideal for many new and established businesses. But, if anything, Wix’s vast range of options can be a hindrance and make its learning curve a little steeper than necessary.

Wix is a great allrounder, but it’s not the easiest, cheapest, or fastest website builder. So keep reading to discover the best alternatives to Wix.

Squarespace: Best Website Builder for Creatives

Squarespace is the ideal website builder for anyone for whom aesthetics are a primary concern; it boasts the most beautiful templates of any website builder.

On its higher tier packages, Squarespace allows ecommerce sites to host their own checkout. This is radically different from some website builders further down this list and ensures a consistent customer experience while maintaining a secure checkout.

For professional designers, Squarespace offers Circle, an invite-only program for professionals creating multiple sites in Squarespace. To qualify, you must build at least three websites on the Squarespace platform.

Squarespace Features

Beautiful Templates

Squarespace has hundreds of templates, widely considered to be amongst the most beautiful designs of any website builder.

Additionally, you can purchase Squarespace templates at a number of different design marketplaces, giving you even more options.

Powerful Ecommerce Features

Squarespace has everything you need to power an online store, from selling an individual item to a huge product range. You can even sell online classes.

Integrated Marketing Tools

Squarespace includes integrated marketing tools like email campaigns that carry your branding from your site to your customers’ inboxes.

Squarespace also includes a very capable blogging app with all the features you need to start publishing content that will engage your users and boost your position on SERPs (Search Engine Ranking Pages).

Circle

Circle is Squarespace’s partner program for professional web designers. You will need to build at least three Squarespace websites to qualify.

Members of Circle get free educational content to keep their skills up to date and access to product betas.

Pros

Award-winning templates
Incredible customer support
Seamless integrations
Simple but powerful ecommerce features
Create a stunning site in 15 minutes

Cons

Steeper learning curve
Limitations on navigation
Slower than average page speed
Premium-priced plugins
No free domain
Custom CSS restricted to the business plans

Pricing

Squarespace offers four simple pricing plans. Additionally, you can save up to 30% by opting to pay annually instead of monthly.

Personal: $23 per month — 2 contributors, curated templates, simple analytics, mobile version of sites

Business: $33 per month — unlimited contributors, business tools, advanced analytics, ecommerce with 3% transaction fees

Basic Commerce: $36 per month — unlimited contributors, business tools, ecommerce analytics, merchandising tools, 0% transaction fees.

Advanced Commerce: $65 per month — Everything in the basic commerce package plus abandoned cart recovery, subscriptions, advanced shipping options, and discounts, as well as APIs for third-party integrations.

Bottom Line

Squarespace offers undeniably beautiful sites. Its editing experience takes a little getting used to but is far from complex. Its simple, transparent pricing means your costs are predictable, and there is genuine value in its 30% discount for paying annually.

Due to its shallower navigation, it’s best suited to smaller online stores with dozens rather than hundreds of products. However, artists and craftspeople will love selling their work on Squarespace.

Shopify: Best Website Builder for Online Stores

Shopify is the best-known website builder for creating an online store, and for a good reason. Few website builders manage to handle online sales with the grace of Shopify’s ecommerce features.

That does not mean it’s without its failings. The biggest issue for most Shopify users is the restriction on the number of product variants, which is capped at 100, and always seems to be reached too quickly. Another common gripe is the styling restrictions placed on the cart in the name of security, which prevent anything but basic styling from being applied to your checkout process.

Shopify is one of the best online website builders, but it eschews the usual drag-and-drop interface approach and instead uses templates and editable code.

Templates typically come with styling options, and there is a WYSIWYG (What You See Is What You Get) style editor for adding content. However, you’ll need to hire a developer or learn basic coding to customize your template significantly.

The upside of this approach is that there’s a vast Shopify ecosystem, with thousands of templates and plugins available in the dedicated store and on third-party marketplaces.

Shopify Features

Vast Number of Templates to Choose From

Shopify has a huge number of templates, there are hundreds of native templates, and there are thousands more available from third-party marketplaces.

Extensive Plugin Store

Shopify has an extensive plugin store with 6500+ add-ons, from apps to improve your UX to helpers to simplify third-party integrations with SaaS (Software as a Service) like Mailchimp and AliExpress.

Social Media Integration

Shopify isn’t just an online store; it makes selling products across multiple channels, like Facebook, Twitter, Instagram, and even email, a simple process.

Industry-Leading Education

Shopify has a plethora of resources to help you create an online store and maximize your sales. It provides online courses and community resources and a dedicated and knowledgeable customer support team.

Pros

Highly optimized checkout
Recognized and trusted platform
Sell across multiple channels like Etsy and Facebook
Huge app store
Manage large inventories easily
Fast customer support

Cons

Checkout has limited styling options
Coding knowledge is needed to fully extend Shopify
No simple drag-and-drop editor
Additional costs if buying a template or plugins
Steep learning curve compared to other website builders
Limits on the number of variations per product

Pricing

Shopify offers three website plans. You can save 50% if you pay annually instead of monthly.

Note: in addition to your plan, Shopify charges a per-sale percentage plus $0.30 for online transactions.

Basic: $29 per month — Basic reports, 2 staff accounts, 4 inventory locations, up to 77% shipping discount, 2.9% + $0.30 fee per transaction

Shopify: $79 per month — Professional reports, 5 staff accounts, 5 inventory locations, up to 88% shipping discount, 2.6% + $0.30 fee per transaction

Advanced: $299 per month — Custom reports, 15 staff accounts, 8 inventory locations, up to 88% shipping discount, 2.4% + $0.30 fee per transaction

Shopify is aimed at small businesses but also provides ShopifyPlus, an enterprise-grade solution for high-volume businesses that starts at $2,000 per month.

Bottom Line

Shopify sets the bar for ecommerce solutions. When it comes to selling online, it’s the first choice for many businesses.

Shopify occupies the middle ground between website builders and custom solutions. As such, making changes is difficult. Once you’ve chosen your template and exhausted the built-in features of the template, your only recourse for further changes is to hire a developer (or learn to code).

Shopify is laser-focused on ecommerce, so it’s a poor choice for anything but ecommerce. However, if you’re aiming to quickly establish an online store with scope to grow, Shopify is impossible to beat.

Webflow: Best Website Builder for Design Agencies

Webflow is a website builder geared solidly towards freelancers and design agencies concerned with building a website for their clients.

For professional website designers who possess at least a passing understanding of HTML & CSS, Webflow is an ideal way to create a website.

With its white labeling and a complete CMS (Content Management System), Webflow allows you to serve sites to clients as custom builds. Clients can then edit content in a simplified dashboard called Editor; this lessens the learning curve for clients and avoids the risk of them fiddling with site-breaking settings.

Webflow Features

Full CMS

Webflow employs a full CMS (Content Management System) to separate design and content and allow you to use data to create a website rapidly. In this respect it’s like a the best elements of Wix and WordPress combined.

Powerful Design Process

With Webflow you have the option to fully customize almost every aspect of your design, without code.

Start with a blank canvas, or a template, then use the drag-and-drop editor to add HTML elements onto your page. Create reusable symbols to speed up your site creation.

White Labeling

White labeling means teams can create client sites in Webflow without the client knowing how the site is built — design agencies don’t have to worry about clients cutting out the middleman and going straight to Webflow to save money.

Webflow Enterprise

Most website builders are out of their depth when it comes to enterprise-grade sites with high volumes of traffic. Not so Webflow, which delivers advanced security, traffic scaling, and guaranteed uptime for its enterprise customers.

Pros

Comprehensive SEO tools
Extensive customization options
Industry-leading documentation
Excellent for client work
Fast customer support
Awesome free plan

Cons

Not beginner-friendly
No plugin store
HTML & CSS knowledge advisable
Membership sites are only in beta
Complicated pricing
Eye-wateringly expensive

Pricing

Webflow offers a multitude of pricing options depending on whether you’re an individual, a reseller, or an online store.

If you’re running an individual site you’ll need either a website plan or an ecommerce plan. If you’re an agency planning to resell Webflow to your clients you’ll need a workspace plan for your team in addition to a website or ecommerce plan for every client site you publish.

Website Plans

If you’re an individual, Webflow provides three plans to choose from. You can save up to 22% by opting to pay annually instead of monthly.

Basic: $18 per month — 0 CMS items, 500 form submissions per month, 50Gb bandwidth.

CMS: $29 per month — 2,000 CMS items, 1,000 for submissions per month, 200Gb bandwidth, and up to 3 guest editors

Business: $49 per month — 10,000 CMS items, 2,500 form submissions per month, 400Gb bandwidth, up to 10 guest editors

Ecommerce Plans

To unlock features specifically designed for online selling, you need to opt for one of Webflow’s ecommerce plans. You can save up to 30% by opting to pay annually instead of monthly.

Standard: $42 per month — includes everything in the individual CMS plan, plus 500 products, 2% transaction fee, and a maximum of $50,000 in annual sales

Plus: $84 per month — includes everything in the individual business plan, plus 1,000 products, 0% transaction fee and a maximum of $200,000 in annual sales

Advanced: $235 per month — includes everything in the individual business plan, plus 3,000 products, 0% transaction fee, and unlimited annual sales

Team Plans

For teams, Webflow offers workspace plans in addition to website and ecommerce plans. There is a free plan while you learn Webflow, and you can save up to 33% by paying annually.

Note that team plans are charged per seat, so for example, the cost for four designers of the Growth package is $240 per month (not $60 per month).

Core: $28 / seat per month — for small in-house teams, up to 3 seats, a maximum of 10 unhosted sites, custom code and code export.

Growth: $60 / seat per month — for growing in-house teams, up to 9 seats, unlimited hosted sites, custom code, custom export.

Freelancer: $24 / seat per month — for freelancers or small agencies, up to 3 seats, full CMS access on unhosted sites

Agency: $42 / seat per month — for agencies, up to 9 seats, full CMS access on unhosted sites

Large teams with more than 9 team members will need to contact Webflow for its enterprise plan, which promises unlimited seats.

Bottom Line

Webflow is aimed at design agencies and freelancers who need a web host for client work and is one of the best website builders for managing multiple sites.

Due to its advanced feature set, Webflow is relatively complex to use. However, it is far simpler than a bespoke site, and anyone with a cursory understanding of web technologies should master it in a short space of time. Additionally, its Editor feature simplifies it for clients.

Unfortunately, Webflow’s ecommerce plans are expensive and ecommerce features are limited. Anyone looking to sell online might want to consider other site builders instead.

If you’re a design agency building multiple client sites, Webflow is an excellent platform to adopt…if you can afford the team plans.

Duda: Best Website Builder for SEO

Duda website builder has been outperforming its rivals since 2021, when Google introduced Core Web Vitals and, in the process, made SEO all about speed.

Duda produces blazing-fast, reliable sites and, in doing so, ticks all of Google’s boxes for a quality site that it wants to rank highly.

On top of this, Duda provides a white-label option, allowing design agencies to build sites for clients on the platform. In fact, this is what Duda was initially created for.

Duda offers beautiful design in a simple-to-use package. As such, it produces some of the best no-code websites.

Duda Features

Simple Editor

Duda offers a Simple Editor option that allows you to provide your clients with a simple website builder of their own. Predesign elements that work together, then let your clients combine them in whatever way they please.

Clients will feel empowered, and you get a website project out the door with less work and fewer revisions.

White Labeling

Duda is aimed squarely at freelancers and design agencies that want to foster an ongoing relationship with their clients.

Team Libraries

Build your own library of widgets, templates, and sections. Share across your entire team, so client projects are created with your in-house approach.

Omni-Channel Ecommerce

Duda enables ecommerce sales across the web and social media, with your inventory synced everywhere you sell, from Facebook to eBay and Amazon.

Managing a store is simple with store management apps for iOS and Android.

Pros

Extremely fast page speed
Beautiful templates
Award-winning customer support
Intuitive drag-n-drop interface

Cons

Relatively expensive
Limited plugin store

Pricing

Website Plans

Duda offers three pricing plans for websites, and you can save up to 33% by paying annually instead of monthly.

Basic: $19 per month — 1 website, email customer support only, no team or client collaboration

Team: $29 per month — 1 website, email chat and phone customer support, up to four team members, white label client access

Agency: $59 per month — 4 websites, priority email chat and phone customer support, up to ten team members, white label client access, widget builder, export control

Duda also offers custom plans for clients with enterprise-grade sites; contact them directly for pricing.

Ecommerce Plans

Duda provides ecommerce features as an add-on, which means if you want to use Duda to create an online store, you need to sign up for one of their website plans as well as one of their ecommerce plans.

Note: you can pair any of the ecommerce plans with any of the website plans; they don’t need to scale together.

You can save up to 25% on Duda’s ecommerce plans by paying annually instead of monthly.

Standard: $8 per month — Up to 100 products

Advanced: $22 per month — Up to 2,500 products, sell subscriptions

Unlimited: $49 per month — Unlimited products, sell subscriptions, Square PoS integration

Bottom Line

SEO is a complex subject, and many factors feed your ranking on Google, Bing, and other search engines.

What is universally accepted is that fast pages translate into a better ranking.

If you’re looking for a blazing-fast website builder to help you establish a strong online presence, Duda must be near the top of your shortlist.

WordPress.com: Best WordPress Website Builder

WordPress is a juggernaut of an app; its rise has been unstoppable, and 43% of the web is made up of WordPress sites. Furthermore, WordPress.com — not to be confused with WordPress.org — is a WordPress site builder. That means all you need to do is log in and have all the power and flexibility of WordPress at your fingertips.

The downside to all this power is that WordPress.com is a big step up in complexity from most of the site builders on this list. It’s not as complex as its self-hosted sibling, but you’ll still need to spend some time getting acquainted with the advanced features.

You’ve probably heard that WordPress is insecure. We’re sorry to say that’s true. WordPress’ main vulnerability is its third-party themes and plugins — the commonality of a WordPress site means criminals consider it worth exploiting. WordPress.com web hosting is considerably more secure than self-hosted WordPress.org, but hey, it’s still WordPress.

But if you decide the security risk is acceptable, WordPress.com offers an ecosystem of themes and plugins unparalleled for its range and variety.

WordPress.com Features

Huge Ecosystem

WordPress has a vast ecosystem, perhaps the largest of any design software. There are thousands of professionally designed themes, and over 50,000 plugins, providing enormous scope for customization.

When vulnerabilities are found, more often than not, it’s the result of a flaw in a plugin update. So if you install a lot of plugins, you are exposing yourself to increasing security risks.

Unfortunately, in order to take advantage of the WordPress ecosystem, you need to be on one of WordPress.com’s higher-priced plans.

Secure Web Hosting Service

WordPress sites are notoriously insecure, but WordPress.com solves most of the issues thanks to a dedicated security team.

Drag-and-Drop Editor

The whole WordPress community has been working on evolving the design process from coded templates to a drag-and-drop editor called Gutenberg. Gutenberg started out small, but it gets better all the time and now offers a good level of design control without overwhelming beginners with too many options.

Pros

Generous free plan
Intuitive drag-and-drop editor
No installation required
Great live chat support
Ideal for blogging
50,000+ plugins
Vast number of templates
Secure web hosting service

Cons

Unintuitive
Slow page-load times
Persistent security concerns
Premium templates and plugins are restricted to more expensive plans.
SEO locked behind more expensive plans

Pricing

There is a generous free plan that is ideal for getting started. Beyond that WordPress.com offer four price tiers. You can save up to 50% by paying annually instead of monthly.

Note: many of WordPress.com’s best plugins are not free; make sure you budget for the cost of any plugins you intend to use.

Personal: $4 per month — Remove WordPress.com ads, collect payments

Premium: $8 per month — Remove WordPress.com ads, collect payments, earn ad revenue, install premium themes, Google Analytics integration

Business: $25 per month — Remove WordPress.com ads, collect payments, earn ad revenue, Google Analytics integration, install plugins, automated site backups.

eCommerce: $45 per month — Remove WordPress.com ads, collect payments, earn ad revenue, Google Analytics integration, install plugins, automated site backups, accept payments in 60+ countries, top shipping carrier integration, premium design options.

WordPress.com also provides WordPress VIP, an enterprise-grade package that starts at $25,000 per year.

Bottom Line

Opting to use WordPress.com boils down to one thing: building a website with the WordPress ecosystem. That means you must select at least the Premium price tier (to install premium themes) or the Business price tier (to install plugins). As a result, WordPress.com, on the lower packages, has limited appeal.

WordPress.com is one of the better choices on this list for blogging. If you hope to attract a lot of organic traffic from search engines, then WordPress.com’s blogging heritage will serve you well.

GoDaddy: Best Website Builder for Marketing

GoDaddy is best known for website hosting but does not have the best reputation regarding reliable software; however, its web builder dispels that myth by producing good quality code and decent page speed.

Unfortunately, it achieves its performance by limiting your design options. For example, you can’t add individual elements to your site; you must add whole sections and customize them. However, suppose you don’t feel particularly confident with design. In that case, having someone else make those decisions for you can be a real bonus.

A big flaw with GoDaddy’s ecommerce features is that the checkout isn’t hosted under your domain name; it’s hosted on a third-party website. Consumers are increasingly concerned about scams, and the site URL changing this way can feel like a real red flag.

GoDaddy website builder has a version control system built in. This helpful feature allows you to revert back to an older version of your site. So if you make a change, undoing it is just a couple of clicks. That’s great for websites that want to make temporary, seasonal changes to their website and then revert back to the everyday design.

GoDaddy Features

AI-Powered Advice

GoDaddy uses a surprisingly effective AI to offer advice, helping you to establish an online presence and boost your business.

Integrated Marketing Features

GoDaddy has some of the most comprehensive marketing tools of any website builder. SEO, social media, and email marketing can all be employed to connect with and retain customers.

Hundreds of Themes

GoDaddy offers hundreds of customizable themes that you can edit with no technical skill or experience.

Free Image Library

Lots of businesses struggle with images when they first start out. GoDaddy has a built-in library of professional images that you can use until you have your own.

Pros

Award-winning 24/7 support
Very simple to use
Quick build process
Add-on tools

Cons

No plugin store
Limited SEO, especially on lower plans
Limited styling options
Ecommerce checkout hosted elsewhere

Pricing

GoDaddy offers four simple pricing tiers. You can save up to 37% by paying annually instead of monthly.

Note: The availability of GoDaddy Plans varies depending on your territory.

Basic: $9.99 per month — 1 social media platform, 5 social posts per month, 100 email marketing sends per month

Premium: $14.99 per month — Unlimited social media, 25,000 email marketing sends per month, SEO tools, group events, paid appointments

Ecommerce: $16.99 per month — Unlimited social media, 25,000 email marketing sends per month, SEO tools, group events, paid appointments, product listings, flexible payments, promotional features

Bottom Line

GoDaddy isn’t the best overall website builder, and neither is it the cheapest website builder. But it is a good, solid, middle-of-the-road choice for small businesses.

Where GoDaddy website builder does excel is in the business tools that come with its site builder platform. Its marketing tools are excellent, and its new AI-powered hints are a great way of guiding you toward a profitable site.

Wrap all of this up at a competitive price, and GoDaddy is worth a look if you want to do all your web design and promotion in one place.

Carrd: Best Website Builder for One-Pagers

Carrd is website builder software for anyone building a one-page site. One-page sites are ideal for product microsites, event sites, small companies, time-limited promotions, contact forms, and many other websites.

One of the most complicated tasks when a software company sets out to create a website builder is navigation. Carrd circumvents that problem by eliminating the need for navigation, which results in a more straightforward UI, compact code, and faster page speeds.

There is a bit of a learning curve with Carrd. For example, it helps if you understand the basic principles of CSS. But if you don’t, the documentation will help. And getting to the nuts and bolts under the hood of your site can give you a real sense of ownership.

Carrd allows you to build and publish three sites for free. But if you want to publish more than three and use pro features like custom domains, it will charge you $19 per year — that’s just $1.58 per month.

Carrd Features

Sensational Value

Carrd is one of the cheapest website builders around. At just $19 for an entire year, you normally struggle to find plain web hosting this cheaply.

The price reflects the limited feature set — Carrd lacks the marketing and SEO tools that the top website builders have — but for many small businesses who just want to establish an online presence quickly, a one-page site is exactly what they need.

Custom Code

Unlike many of the premium website builders on this list, Carrd allows you to use custom code on its sites.

Custom code requires a little more knowledge than the average site builder, and many people prefer a drag-and-drop interface. However, adding custom code to Carrd is far easier than adding it to Shopify, for example.

Widgets

Carrd refers to its plugins as widgets. It doesn’t have a full app market or ecommerce features, but you can add widgets from services like Stripe and PayPal to expand the capabilities of your Carrd site.

Pros

Very low cost
Perfect for one-page sites

Cons

Steeper than expected learning curve
Limited to one-page sites
No free domain or free SSL certificate

Pricing

Carrd allows you to publish three branded sites for free. It only has one paid plan, which is billed per year. Carrd also provides a free seven-day trial.

Note: Carrd’s Pro plan allows you to build multiple sites.

Carrd Pro: $1.58 per month (billed annually at $19) — build more than three sites, custom domains, signup forms, payment forms, Google Analytics, widgets, custom code

Bottom Line

Carrd is an excellent website builder that outputs solid production code. If you need to get a one-page site online fast, then Carrd is a perfect choice.

At just $19 for a whole year, Carrd is one of the best-value website builders on this list.

Unfortunately, one-page sites typically have a limited lifespan, and sooner or later, you’ll want to expand. At this point, Carrd will cease to be a viable option and you’ll have to look at other website builders.

But at this price, you could have a one-pager up in the next 15 minutes. That’s hard to knock.

Square Online: Best Website Builder for IRL Businesses

Square Online is part of the Square product range that includes one of the most popular PoS (Point of Sale) solutions. Square Online is an excellent option for brick-and-mortar businesses that exist IRL (In Real Life). It’s also one of the few entries on this list that qualifies as a free website builder.

Square acquired the Weebly website builder in 2018 and redeployed staff to develop Square Online. Although Weebly continues to exist, all development seems channeled into making Square Online’s ecommerce features the best option for building an online store.

Square Online is more straightforward than Shopify for building an online store and offers a range of tools to integrate online and offline business.

Square Online is perfect for businesses that need an online store but feel website building is too technical. Its broader ecosystem of business tools means you can do everything digital in one place, with a consistent set of UIs and workflows, which makes things easier.

Square Online Features

POS Migration

If you’re already a customer of Square’s PoS (Point of Sale) products, then you can export your inventory from your PoS device and import it into your online store, saving yourself hours while ensuring that your products are synced.

Multichannel Sales

Square Online is just part of the Square group of products. Consequently, your sales aren’t limited to your website. As well as the obvious PoS option, Google, Instagram, and Facebook integrations are available.

Restaurant Tools

Square is particularly well-suited to restaurants, bars, and cafes. It provides scheduling software, team management, and loyalty cards, all of which make running a service business online a cinch.

Pros

Simple e-commerce features
Intuitive UI
Integration with the Square ecosystem
Generous free plan

Cons

Limited design options
Lengthy website building process

Pricing

Square Online offers three price plans, all of which are priced monthly but billed annually. Its lowest-priced tier is free, except for card processing fees.

Note: different pricing plans are available in different territories.

Free: $0 per month — Unlimited products, sell on social media, SEO tools

Plus: $?? per month (billed annually) — Free tier features, Advanced item settings, Accept PayPal

Premium: $?? per month (billed annually) — Plus tier features, reduced processing rate, real-time shipping rates

In addition, Square Online offers an enterprise solution for high-volume, multi-location businesses. Contact Square directly for pricing.

Bottom Line

With the financial backing of its parent company Square Online has the resources to evolve into a world-leading website builder; it just hasn’t gotten there yet.

Like a couple of other website builders on this list, Square Online is aimed directly at anyone who wants to build an online store — or, in fact, commerce in general. So you should look elsewhere if selling online isn’t central to your site.

But suppose you’re already invested in the Square ecosystem with PoS devices in physical locations. In that case, using Square Online is a no-brainer.

And if you’re willing to look past some of the design restrictions in favor of good customer service and the potential of a growing platform, then Square Online is a solid choice too.

Zyro: Best Budget Website Builder

Zyro is exceptionally cheap, especially for building an online store. But don’t let that fool you into thinking Zyro website builder is low on quality. On the contrary, hidden behind the low-ball sales pitch is a competent website builder with many features.

Zyro gives you complete control over the placement of your content, something that only Wix can rival.

Zyro offers an outstanding balance of powerful customization but not too many tools, so you won’t be overwhelmed by all the options.

Zyro doesn’t have a built-in app store like some rivals, which means you have limited options to expand the functionality of your site. However, it does offer some third-party integrations to services, so you’re not entirely without options.

Zyro Features

Intuitive Editor

Zyro does a tremendous job of getting new businesses online because you don’t need any experience to use this very simple site builder.

Unlimited Storage & Bandwidth

Many website builders usually scrimp on the extras and claw back a little money by charging extra for hosting. Not so Zyro, which provides unlimited storage and bandwidth.

Branding Tools

Zyro includes a logo maker, so if you’re starting from scratch, you can get give yourself some professional gloss with a shiny new logo.

Pros

Affordable
Great value ecommerce
Responsive templates
High-level control of design elements
Live chat support
Drag-and-drop editor

Cons

Basic blog options
Only basic SEO tools
No built-in app market

Pricing

Zyro offers two price plans, one for simple small business websites and one for ecommerce.

Note: Zyro offers regular discounts of up to 75% off its packages. These discounts are time-limited, but once they expire, they reset. So you won’t miss out if you decide to think it over.

Website: $2.99 / month — free domain, free email for 3 months, marketing integration, logo maker

Business: $3.99 / month — All of the features of the Website tier, plus sell up to 500 products

Bottom Line

With its AI-powered logo maker, fast build times, and simple options, Zyro is committed to getting you online fast.

We really didn’t like the deception of placing a fake countdown on the price discount. And hiding the increased renewal price in small print isn’t a good look for Zyro either. That type of blackhat UX doesn’t have a place on the modern web.

However, the prices beat almost everything except free website builder plans. In addition, Zyro’s ecommerce package is one of the most affordable options on the market, with an equally generous 1% transaction processing fee.

If you want to set up a side business over a weekend or even over your lunch hour, then Zyro is an excellent choice.

Website Builder FAQs

What is a website builder?

A website builder, or site builder, is a service for creating a website without any design or coding skills. The most popular website builders are designed to democratize the web by helping anyone build a website quickly and easily.

It sometimes helps to have some design ideas, and some website builders will allow you to add custom code if you want to, but neither is required.

With a website builder, all you need is the desire to create a website.

Are websites built with website builders as good as professionally built bespoke websites?

Because website builders are created with many potential uses in mind, they use generic source code. Unfortunately, this means that their code is typically less streamlined than a bespoke site.

However, over the past few years, the code quality that website builders generate has improved enormously. Now, many professional design agencies use website builders instead of coding their own websites.

If you have a very specialized site in mind, like a SaaS (Software as a Service, then even the best website builder won’t be able to create it. But for marketing websites and online stores, website builders are an ideal way to build a website.

How much do website builders cost?

The cost of a website builder varies from product to product. There are free website builders available, but many of the top website builders charge a monthly fee.

For one of the best website builders, you can expect to pay a subscription based on the features you require. Expect to pay more for e-commerce features, marketing features, and a flexible drag-and-drop interface.

There are sometimes hidden costs, such as a card processing fee for online sales.

If you opt for a website builder that uses templates or plugins, you may need to pay for those in addition to the subscription.

You don’t need to pay for web hosting services; web hosting should be included.

Most website builders offer a limited free plan or a free trial, so you can test out features before opening your wallet.

Is a website builder suitable for a small business?

It depends on the nature of your business. For example, suppose you’re setting up an online store or a professional service like plumbing or landscaping. In that case, a website builder or perhaps a specialist e-commerce website builder could be ideal for you.

On the other hand, if you’re running a business like a car dealership or a travel agency — where you need lots of individual listings — that is a little beyond what website builders can do. In that case, you’ll probably need a complete CMS (Content Management System).

If you are building a complex app or SaaS, then sorry, but website builders can’t manage that; you’ll need to hire a professional developer or improve your coding knowledge.

How hard is it to use a website builder?

You don’t need web design experience to use a website builder; they are designed to get new businesses online without professional assistance.

Some website builders are more complicated than others. Typically, the more features there are, the more time you’ll need to familiarize yourself with the user interface. A website can be created quickly with a drag-and-drop editor, but you may find you need to put in a little more work if you’re creating an online store.

As a guide, if you can use email, a web browser, or a document processor like Word or Pages, you’ll be able to use a website builder to build a website.

Can you use a custom domain name with a website builder?

Custom domains, like myawesomewebsite.com, can usually be used with website builders.

Be aware that some website builders charge more for this option. But equally, you may be offered free domain name registration, at least for the first year.

Do I need web hosting services to use a website builder?

You don’t need to worry about a web host; that’s part of what you’re paying the website builder to provide.

Many website builders even host your site on CDNs (Content Delivery Networks), making your site faster for a global audience.

Depending on your package, most website builders restrict the storage space you can use (the total size of all of your files combined). Some website builders also limit the bandwidth you can use (the total size of all the files users access on your site combined).

Do website builders perform well on search engines?

Getting your site to page one on Google is the primary aim for most businesses.

Many professional techniques boost your site up search engine rankings, but they all boil down to publishing good content and fast page load times.

You’ll find plenty of blog posts online claiming that website builders output low-quality and slow code. This used to be true, but in recent years the code website builders’ output has improved significantly.

A good website builder (like the ones on this list) won’t guarantee good search engine ranking, but the top website builders include marketing features that will help.

How long does it take to build a website with a website builder?

Some website builders can get you online in under five minutes. Others require hours of build time.

Typically, the more complex a site is, the longer it will take. Ecommerce, for example, will take longer than a simple résumé webpage.

Additionally, websites are not a once-and-done task. You will need to update your site, change information, and add features throughout its life.

But you’ll find that most website builders make this easy by taking away the hard work. As a result, most first-time website builders discover that they enjoy making websites, and some even decide to become professional website designers!

What is a drag-and-drop editor?

A drag-and-drop editor is exactly what it sounds like. You drag an element into position by clicking on it, and you drop it into place by releasing the mouse button when it’s positioned as you want it.

A drag-and-drop editor is considered a premium feature of the best website builders, but some people do prefer to make changes with code or via a simple form interface.

Which is the best website builder?

There isn’t a catch-all approach to building a website. The right website builder for you might not be the right website builder for someone else.

As you can see from the list above, Wix is a solid all-rounder, whereas Shopify is excellent for creating an online store. However, there are many occasions when other website builders would be a better choice.

Sometimes it comes down to something as simple as feeling an affinity with the website builder’s philosophy. If you find a website builder intuitive and it provides all the features you need, it’s the right website builder for you.

Featured image by upklyak on Freepik

The post 10 Best Website Builders for 2023 first appeared on Webdesigner Depot.

24 octobre 2022/par Service comm.

What Customer-First Web Design Looks Like

The purpose of a website is to reach new customers and keep current ones engaged. Therefore, customer-first should be at the top of your list for design features. After all, without your clients, your business won’t grow or succeed.

Customer-first has been a buzzword for a few years now. In a nutshell, it’s easy to imagine what customer-first design means. The needs of consumers come before anything else. However, the concept isn’t quite as simple in practice. A lot of nuances enter the equation.

Just what does it mean to have a customer-first web design? What are the must-haves to reach users on their level and keep their attention for the long haul?

Embracing quality customer experiences has driven loyalty for as long as anyone can remember. However, we now live in a time of uncertainty, and when people leave companies on a dime if they’re dissatisfied with any aspect. So you must hit the high notes on every song – your website is your purest online persona and must engage users and keep them entertained.

Whether you embrace causes that matter to your customers and share information on them or tweak your design to meet accessibility guidelines, many factors come into play with a customer-centric design.

In a recent report, researchers found that about 88% of company leaders feel customer engagement impacts revenue. You can’t control every variable, but you can ensure your website hits all the strong points for a customer-first web design that grabs them and keeps them on your page.

Here are our favorite tips to create a customer-first approach. You may already be doing some of these things. Pick and choose what makes the most sense for your business model. Even small changes can have a big impact.

1. Know Your Customers

Before creating a website centered around your customers’ needs, you must know who they are. What are the demographics of your typical clients? Survey them and find out what their needs and expectations are. How can you best help them?

You may also want to survey them about your website. What’s missing that might help them? Is there anything they love? What do they hate? The more you know, the better your design can match their expectations. Create buyer personas based on their preferences.

At the same time, buyers will sometimes say one thing but actually feel another way. No one is quite sure why people do this when being surveyed. One way around that issue is to do some A/B testing to see how they actually feel about various changes. Do they respond the way you thought? What other adjustments need to be made?

2. Find the Right Color Palette

Different industries trend toward various hues. For example, businesses in the banking industry trend toward blues and occasionally reds. Blue elicits trust from users and has a calming effect. On the other hand, the fashion industry might tap into brighter shades, such as lime green. Think about what colors people expect in your industry, and then find your color palette.

Each hue has its emotional impact. For example, red is a color of power and can elicit excitement in the viewer. Choose your shades accordingly to get the most emotional punch possible.

3. Accept Feedback

One of the best ways to improve your site over time to match the needs and preferences of your audience is by allowing feedback. Add reviews, place a feedback form in your footer, and even send out requests for feedback to your mailing list.

It’s also a good idea to find a mentor who has been successful at running a business. Ask them to look at your site and give you advice. You might also enlist the help of a marketing professional.

4. Stick With the Familiar

Have you heard of Jakob’s Law? The rule of thumb states that people prefer common design patterns they’re most familiar with. So when they see a pattern they know, such as a navigation bar layout, it boosts their mood and improves their memory of the site.

When making edits, don’t make significant changes. Instead, implement minor adjustments over time to give your followers a chance to acclimate to the shift.

5. Cut the Clutter

If you want users to feel wowed by your page and engage, you have to limit their choices. Add in too many options, and they may not know where to go first.

Start by choosing an objective for the page. Cut anything that doesn’t point the user toward the goal. Ideally, you’d have a little info, an image, and a call to action (CTA) button. However, this may vary, depending on where your buyer is in the sales funnel and how much information they need to decide to go from browser to customer.

6. Choose Mobile Friendliness

Recent reports indicate about 90% of people use mobile devices to go online at times. With phones gaining greater capabilities and 5G bringing faster speeds to communities, expect people to use their mobile devices even more frequently for internet browsing.

Making sure your site translates well on smaller screens makes sense for your company and for your customers. Be sure to test everything. Click through all links. Fill in forms. Ensure images and text auto-adjust to the correct size, so people don’t have to scroll endlessly.

7. Make Multiple Landing Pages

Like most businesses, you probably have several buyer personas as you segment your audience. Don’t just create a single home page and expect it to fulfill the purpose of every reader. Instead, create unique pages for each persona to best meet their needs.

Make sure each landing page speaks in the natural language patterns of your specific audience. Think about the unique needs of each group. How do their pain points differ? How can you best meet their needs?

8. Keep Important Info Above the Fold

People are busy. They work, have families, and might visit your site on the 15-minute break they get in the afternoon. Most consumers want the information they need to decide and don’t want to dilly-dally around with other things.

Place the essential headlines and info they need above the fold, so they see it first. Make it as readable as possible by using headings and subheadings. Add in a few bullet points. People also absorb information easier in video format, so add a video highlighting your product’s or service’s main benefits.

You should also place a CTA button above the fold if it makes sense for your overall design. Keep in mind people may have visited and already read some of the information. Some users return just to sign up and want to find the CTA quickly.

Step Into Your Customers’ Shoes

Look at your site through the eyes of your audience. What works well? What needs to be adjusted? Over time, you’ll develop a customer-first web design that speaks to those most likely to buy from you. Then, keep making changes and tweaking your site until it hits the perfect balance for your customers.

Featured image via Freepik.

The post What Customer-First Web Design Looks Like first appeared on Webdesigner Depot.

24 août 2022/par Service comm.

How to Measure Live Chat Performance

Live chat is one of the most powerful tools for customer experience in the current marketplace.

In a world where customers are constantly connected to the online world, online chat is a reliable way of getting quick solutions to common problems.

Today’s consumers prefer talking to an agent over chat to calling a contact center, and they often feel that live chat is less frustrating than waiting for the right person to answer the phone.

Of course, like any digital tool, live chat is only effective when using it correctly. Today, we’re going to show you the crucial KPIs you need to consider if you want to ensure that your chat strategy is delivering a tangible return on investment.

The Most Important Metrics to Measure for Live Chat

These days, implementing live chat tools is easier than ever.

You don’t necessarily need to hire a professional developer unless you want a specialist widget with specific functions and unique branding. Many plugins and tools for sites built on Shopify and WooCommerce allow you to instantly access chat functions.

However, just because implementing live chat is easy doesn’t mean that there aren’t countless ways for your strategy to go wrong. Keeping an eye on these crucial KPIs and metrics ensures you’re making the right impression with your chat strategy.

1. First Response Time

First response time is a crucial live chat metric. This measures how long customers need to wait before someone responds to them. Technically, this metric only refers to how quickly an actual agent responds to your customer, so automated “thanks for getting in touch” messages don’t count. However, immediately responding with one of those messages can convince your audience to stick around for a little longer.

The faster your agents can respond to messages and solve problems, the better your brand reputation becomes. The good news is that a good live chat strategy can lead to pretty quick response times. The average time for an agent to see a live chat message is around 2 minutes and 40 seconds.

To improve your FRT statistics, make sure you:

Invest in chatbots: AI chatbots can support customers 24/7 with handy, self-service functionality. These tools will also filter out the customers waiting for an agent who can find a solution to their problem on your FAQ page.
Prepare canned responses: Quick responses to common queries can help you to address a problem much faster. In addition, preparing canned responses will ensure that your team members can quickly respond to more customers.
Increase your resources: Ensure you have the right hand and enough agents to handle peak demand.

2. Average Resolution Time

The first response rate only looks at how quickly someone responds to a customer’s message for the first time. However, it doesn’t show how rapidly you deal with client problems. Average Resolution Time is the metric that helps to measure customer satisfaction by seeing how long it takes to get to a point where your customer can close the chat.

If it takes too long for your employees to solve problems, there’s an increased risk of your customers becoming annoyed and frustrated. Additionally, the longer agents take dealing with each individual chat, the more other consumers will have to wait for someone to become available. Finally, the longer it takes to resolve an issue, the more customer satisfaction decreases.

The key to success is ensuring that the right agent deals with the correct customer and that everyone on your team is empowered with the appropriate tools and information. Boost resolution time by:

Giving customers a quick self-service solution: For common questions, make sure that you have an FAQ section that you can direct your customers to. In addition, a chatbot that can offer quick canned responses to regular queries can save time. Plus, they’re great for reducing the pressure on your agents’ shoulders.
Integrate CRM tools with live chat: Make sure your agents have access to information about each customer as soon as they start the conversation. This information should include the customer’s name, what they’ve purchased before, and if they’ve issued any support tickets. Integrating with the CRM makes it easier for agents to jump straight into the action without needing the customer to explain everything first.
Keep resources handy: Your team members should have instant access to all the information they need to answer customer questions. Ensure that searchable data repositories are available for everyone on your live chat team.

Remember, routing tools that automatically send customers to the agent with the proper knowledge or skills will also improve response times and reduce the number of times a customer needs to repeat themselves.

3. Chat to Conversion Rate

Live chat tools aren’t just an avenue for problem resolution. Although customers can get excellent service through live chat, they also look to chat to collect information before a potential purchase. Around 38% of customers say that they end up purchasing a positive live chat experience.

The live chat app on your website can provide real-time assistance for sales queries, converting leads, and maximizing your return on investment. However, to determine how successful your chat system is at encouraging sales, you must look at the chat to conversion rate metric.

Essentially, you measure the number of chats your company has been involved in, then compare that number to the total number of conversions from those customers. It might be helpful to narrow down your results here by using your data and analytics tools to separate your total number of live chats into those intended for sales information and those requiring assistance.

If your chat to conversion rate isn’t as high as you would like, there are lots of things you can do to start making a positive impact:

Automatically launch a chat: As soon as someone comes to your website, launch a chat window with a bot that asks whether you can help your customer. You can even include a list of commonly asked questions so your customer can get help faster.
Follow up on chat conversations: Make sure you follow up on any questions that customers ask on your chat widget with an email. This is a great way to reach out to customers that may have been distracted and ended up abandoning their cart.
Personalize suggestions: Use AI insights and information from your customer management tools to determine which products are most likely to appeal to each customer, then suggest those items. Remember to ensure that your tone of voice in the chat matches your brand too.

Remember, the faster you can answer customer queries and address their concerns with your live chat strategy, the more likely the chat will lead to a sale. Ultimately, customers are convinced to purchase when they believe they can trust your business to deliver excellent experiences.

4. Customer Satisfaction Score

The customer satisfaction score is probably one of the most critical metrics in any customer experience strategy. It directly measures customer satisfaction levels and gives you an insight into how well you’re doing from the perspective of your target audience.

The best way to measure CSAT through live chat is to add a survey to the end of the chat session. For instance, you could ask, “How would you rate this session on a scale of 1 to 10”. Then, based on the score, you’d calculate a “Net Promotion Score.” Each score falls into one of three categories: “Detractors 0-6”, “Passives 6-8,” and “Promotors 9-10”.

The more information you collect about your CSAT score, the easier it will be to determine where you’re going wrong with your live chat strategy. On the other hand, if the score is pretty good after a chat session, you’re probably on the right track. To improve your overall score:

Encourage feedback: Getting people to leave feedback, even on a live chat app, can be difficult. Offering customers the chance to win something in exchange for their insights could help you to get more data.
Follow up: Connect with your “detractors” to find out what you did wrong. Follow up in the live chat session by asking if they’d like to leave a more comprehensive review. Alternatively, you can send an email asking for additional information.
Reach out to promotors: Connect with the people who give you the most favorable scores to ask them for their insights. Find out what they enjoyed most about the experience and request a review that you can place on your website for social proof.

5. Missed Opportunities

The longer someone waits for you to answer their question in a live chat or respond to their initial message, the more likely they’ll give up on the conversation. Unfortunately, this means that your company ends up with missed opportunities. You lose the chance to potentially make a sale, delight a customer, and strengthen your brand reputation.

While you might assume that your customers will know you can’t be available to answer all of their questions immediately, that’s not the case. INC tells us that 51% of consumers believe a business should always be open. So every missed chat is another negative mark against your reputation.

If you discover that your team is missing a lot of chat chances, this could be a sign that you don’t have enough resources available in this area. However, there are a few ways that you can reduce your chances of missed opportunities, such as:

Hiring more team members: If you know that there are times of the year or week when you have peaks in demand, ensure that you have the correct number of staff members available.
Using chatbots: Chatbots won’t be able to answer all customer questions, but they can deliver quick responses to commonly asked queries and reduce the risk of lost opportunities.
Provide alternative forms of communication: if your customer can’t reach you on live chat, make sure that there are other options available, like a phone number and email address or a form where your customer can automatically submit a ticket.

6. Total Number of Chats and Tickets

Keeping track of the total number of tickets your customers submit, alongside the number of chats your employees engage in, will give you helpful information. First, the total number of conversations shows how many customers are taking advantage of your live chat function on the website.

You’ll also be able to compare your total number of chats to the number of resolved problems you deal with for your customers. For example, comparing your total number of chats to an unlimited number of tickets shows you how many customers have been left to rely on other sources of communication. You can also see how good your employees are at following up with tickets issued by customers.

When you’re analyzing your number of tickets and chat sessions, you might notice that many of the queries you dealt with were connected to specific questions or topics. If that’s the case, you might be able to create a new FAQ page for your customers or provide your chatbot with extra information that it can use.

If you’re getting more support tickets through alternative means than live chat, it might be time to ask yourself what’s wrong with your live chat performance and why your customers choose not to use it.

Improving Live Chat CX for Your Business

Live chat can be a powerful tool for improving customer experience and an excellent way to strengthen your relationship with existing and potential clients.

Step into the shoes of your customer and discover what it feels like to walk through the whole live chat experience, from the moment that you send a request to the live chat team to the moment when you close down the chat with a solution to your problem. Other quick tips include:

Getting the software right: Make sure your live chat app is easy for your end customers and your employees. The chat app you use should be convenient and suit your brand. It also needs to collect information effectively without causing problems like GDPR and regulations. Get a developer involved if you think you have a problem with your chat functionality.
Guide your team: Remember that your team needs to know how to use the live chat tools available effectively if they’re going to deliver the best results to your customers. Make sure you give your employees scripts to deal with problems if needed. In addition, chatbots that can quickly grab information from integrated CRM tools and other solutions could make your agents’ lives much more manageable.
Pay attention to feedback: Ask your customers for feedback on their live chat experiences whenever you can. Ensure you pay attention to what they say they like and dislike about the encounter. If you can listen to your customer’s opinions, they’ll give you a lot of helpful information to work with when you’re enhancing and optimizing your live chat strategy. In addition, listening to your audience shows that you have their best interests at heart.

Remember, as well as customer feedback; you might be able to ask your employees for their insights into how you can improve live chat performance too. Employees also work with these tools regularly, so they know which features are more problematic than others.

Measuring and Improving Live Chat

Live chat functionality isn’t something that you implement into your website and forget about. Instead, like any form of customer service or engagement tool, your live chat solution should be something you test regularly and constantly update to suit your customers’ needs.

Knowing which metrics to measure when examining live chat functionality and performance will boost the experience you can give your audience and even open the door for better relationships with clients in the long term.

The post How to Measure Live Chat Performance first appeared on Webdesigner Depot.

12 août 2022/par Service comm.

The Complete Guide To Personalized Marketing

Personalized marketing is when you attune your marketing efforts based on customer data. This data can be anything from the first and last name to purchase intent, concerns, and history.

Personalized marketing has revolutionized the way businesses market their product and service to their audience. It brings value to people’s lives, spiking the sales graph for brands and businesses. So it’s a win-win situation for both the company and the consumer.

Even big companies do this for their campaigns. They do so because it gives them great results and ROI for their marketing initiatives. If these multinational businesses do this, it’s a good idea to incorporate this strategy and learn from a top resource on digital marketing.

This article aims to explain every nook and cranny of personalized marketing. By the end of this 5-minute read, you will know the impact of personalized marketing on our lives. And how you can integrate this into your marketing strategy to benefit your business.

What Is Personalized Marketing?

Have you ever encountered a business that knows what you’re going through? Or did you see an ad online that you closely relate to? Chances are, you were one of the target markets of those marketing materials. And if you could associate yourself with the ad, their marketing strategy worked.

That is what personalized marketing does to your audience, market, or particular demographic. This style of advertising leverages personalization in your marketing materials. The details of your marketing content are tailored to a specific audience and address the issues or real-time problems of a particular segment in your market.

Personalized marketing has become popular because more people demand it from businesses. Once the people have experienced what it felt like, they want to feel more of it.

To objectively see the demand for personalization, here are some statistics to back it up.

Accenture reported that 91% of consumers are likelier to shop with businesses that offer them relevant content. This shows that the right product recommendations can increase the chances of shopping with you.

Salesforce mentioned that 66% of consumers expect companies to understand their individual needs. This statement proves that a generalized way of marketing isn’t as effective as before. The consumer mindset has already developed, and they demand more personalization from businesses.

A striking piece of data from Statista showed that 90% of consumers in the US find the idea of personalization appealing. If that figure is accurate, almost all businesses should start incorporating this into their strategies. There’s no reason for them not to try this out.

Given the high positive demand for personalized marketing, it’s no secret why more and more businesses are doing this. However, not every company out there is doing this right. A wrong way of doing this can bring a loss of clients and a negative ROI.

To help you go on the right track of using personalization in your marketing, read up on the next section of this article.

Know These 6 Tips To Correctly Do Personalized Marketing

You’d agree that knowing your customer’s first and last name is essential. But with the dynamically changing strategies, personalized marketing is going beyond that. It’s actually about understanding what your targeted consumers need, merging with a way to convey the message that your business is the solution.

To help you achieve this, take note of the things below:

1. Leverage Your Customer Data

The foundation of personalized marketing is laid on customer data. The best marketing professionals and strategists emphasize gathering relevant data if you want to scale. Excellent digital marketing courses will teach you that customer data will help you build a solid foundation for your content and campaigns.

Consumer behavior has always been the most important detail for target marketing. With every click, it has become easier to gather data about individual customers, their interests, hobbies, purchase history, buying behavior, and more.

You’ll be able to get this information if you’ve practiced data management and collecting customer data throughout the years of your operation. However, it’s not too late to begin if you haven’t started with this yet. There is a lot of marketing automation software that aids marketing teams in doing this. For example, many businesses use lead scoring software to gain insight into their clients’ needs and categorize them appropriately.

For your personalization efforts, you can use questionnaires, surveys, and feedback forms to capture personal data on the internet. A customer will happily fill out a survey form if a reward in return entices him. This reward can be in any form– a voucher, a first buy discount, free shipping, or more.

This initiative will help you get more data in a shorter time frame.

2. Understand Your Customer’s Needs

Hoarding data will be a complete waste of marketing efforts, capital, and efficiency if you do not extract consumer behavior from it. When you have access to a rich set of data, you have the privilege to understand your customers’ trending needs deeply. After gaining insights from the data, create a marketing strategy based on those findings to target your audience.

Doing this doesn’t just apply to B2C; it also works for B2B companies, which is why the demand for custom software development, tailored services, personalized packages, and B2B data providers have been on the rise in these recent years.

It is a two-way road. While you are on the lookout for your target market, at the same time, the customers expect businesses to know what they need. The market you’re currently serving expects you to know what products or services are fit for them.

So this is where it gets crucial: you have to dig deeper into your niche and find the specs of your audience’s needs. Having a general idea about the needs of your target audience and personalized marketing usually don’t go harmoniously.

Planning a better-personalized marketing strategy will not be a piece of cake but will be much more rewarding for every aspect of your business. May it be sales, return on investments, customer relationships, or personalized marketing campaigns.

3. Personalize Every Stage Of The Customer Journey

The first rule of business is convincing the customer that you are their best friend. Now that you know what they want, you pledge to provide them with whatever best you can. Limiting personalization to marketing is not the solution. You have to be vigilant in meeting these individual requirements at every stage. And remember that consistency is the name of the game. That is how you bring your business into the running.

You can integrate CRM automation, email marketing tools and deploy other content marketing strategies to help make this process a lot simpler. Personalized live chat and chatbots, such as those offered by ThriveDesk, allow businesses to personalize their offerings and build their brand reputation.

As a customer, my requirement would be reading content, browsing, and experiencing products that would hit home. A personalized experience is what every consumer demands. And this is what makes them want to go back and do business with you again.

By creating helpful and relevant content, recommending the right products to them, and giving out convenient payment options, you are setting your business apart from the rest. Doing this allows you to have personalized every touchpoint that your customers do with your business.

4. Present In An Engaging Way

Consider customer engagement as absolutely necessary. Having the best data set and knowing what your customers want is not enough. In the competitive space of business and marketing, everyone is trying to get the attention of one another. And this is what you are supposed to do. This helps in building consumer-brand relations.

When a consumer engages, meaningful things happen. Engaging content pushes the consumer through the funnel and hence promotes conversions. Your content should be creative and eye-catching.

Engaging content blended with personalization boosts the brand experience. Increased loyalty, trust-building, and improved customer experience enhance the conversion and sales speed.

A great way to use personalization in an engaging manner that most businesses overlook would be through exit-intent popups.

5. Be Where Your Customers Are

This is an element that some businesses miss out on. They have created excellent social media marketing content but only distributed it on the wrong channel. For personalized marketing to be effective, it needs to be seen by people.

Are you questioning your marketing techniques because all you see is stagnancy? You have set up an engaging online store on Shopify or Wix, collected all the relevant data, your content is engaging enough, and your marketing strategy is top-notch. But you are still unable to reach your clientele.

You start wondering what you are missing out on. Your content and your strategies will not be prolific if you are on the wrong channel. Remember: the message of your content has to reach the right people for it to be effective.

Should you be on social media? If so, which one? Do you get more traction with email campaigns? Or do you have more engagements on forums?

Find out where your market is, then spend your focus there. Now the next step is how to know where they spend most of their time?

This is where we go back in the loop. And hence we again emphasize that data collection is the foundation of any great marketing strategy.

6. Improve Marketing Content

Don’t rest on your laurels when you’ve gotten everything down to a tee and have attained your desired marketing analytics behind your personalized marketing content. Always think of ways how you can improve.

Evolving at every step will keep you in the running. Don’t be misguided into thinking that your work is done if you feel like you have reached the pinnacle. Keep looking for ways to get better. Set bigger goals and status for your business.

Always go back to the drawing board and brainstorm with your team on how you can change and strive with the dynamically changing world and mindsets. In the end, all you want is to build better relationships with your customers, new and existing.

For enhanced productivity, your marketing team should always look for new strategies. This is how fresh and great marketing ideas are made.

See How You Can Benefit From Personalized Marketing

Irrelevant information can waste energy and time for both customers and the business. Personalized marketing hits the bull’s eye 99% of the time. It brings immeasurable value to the company as well as the customer.

Here are some of the top benefits of personalized marketing:

1. Better Engagement

The first target personalized marketing aims at is grabbing an individual’s attention. And this results in better engagement eventually. If you are presenting your customer with something that wows them, needless to say, it will grab their attention.

This will help bridge the gap between your customer and your brand. Identifying customers’ needs and then giving them what they want will help improve customer interaction with your brand.

It can even be enough for them to follow your call to action. The next thing you know, they will be checking your website, signing up for a list, or even purchasing a product right then and there.

2. Higher Conversions

Are you there for your customer at the right time and place? One-on-one marketing provides easy solutions to customers because you hit them with just what they are looking for at the right time.

When potential customers realize that you understand what they’re going through and provide the solution, most won’t hesitate to try your business out.

Personalization isn’t just focused on content. It can also be integrated into your processes. This results in aiding the increase of higher conversion rates.

3. Improved Customer Experience

Offering personalization will significantly improve the user experience. Once you provide the products, services, and content that meet their needs, their opinion of your business automatically improves.

Considering the statistics about personalized experiences, it is evident that consumers demand personalization strategies from companies. And if you offer such an experience, you increase the chance of making them do more business with you. Personalization helps businesses in reducing cart abandonment rates, better customer journey, increased customer satisfaction, and many more.

4. Customer Retention

Retaining persisting customers is equally important to your business as bringing new ones. Most businesses face low customer retention. It’s also a factor that some companies overlook. You must understand that it’s not all about converting prospects into paying customers. Your focus should also be on retaining those customers to make them loyal advocates of your brand.

One of the major benefits of consistent personalization is an improved customer retention rate. Consumers tend to stay with a business that understands their needs and provides solutions to their problems.

Once you can transfer a customer to a loyal advocate, you can also receive a ton of benefits. These are people that are going to defend your brand from critics. These are the same people who will give you free marketing via word of mouth and positive reviews.

5. Better Customer Relationships

Personalized experience leads to customer retention, eventually building better relationships with your nurtured customers. These entities are connected in a loop.

Customer relationships are an aspect of business that significantly helps with scalability and higher revenue. So connecting with your customers and building a relationship with them is as important as the product you are selling. This is why strengthening customer relationships should be a top priority for businesses.

Personalization makes you an expert on your target market trends. You get to know your audience deeper, which helps you build a foundation for creating a great customer relationship. And this requires marketing and customer experience teams to work together in a symphony.

For this, you can use team collaboration software which aids in the optimization of content and your approach toward the market. You’ll have a better strategy in getting their attention, providing what they want, and recommending things they’ll be interested in.

All of these things help in building customer rapport. When a customer feels that you treat them as more than just a paying customer, their customer loyalty goes to your business.

Best Examples Personalization Marketing

To inspire you to integrate this marketing strategy into your operations, below are different personalization marketing campaigns done exceptionally by various businesses. Grab inspiration, ideas, and motivation from these examples.

1. Coca-Cola

We all know the most basic form of personalization is addressing your customers’ names, but Coca-Cola took this simple idea into a massive global campaign. Their “Share a Coke” campaign started in 2011, wherein they printed different popular names on their Coke bottles and cans.

It seemed like a regular campaign at first, but it started getting traction as more customers wanted to get the name of their family, friends, and themselves. Coca-Cola said the campaign’s purpose was “to create a more personal relationship with consumers and inspire shared moments of happiness.”

The soft drinks giant used personalization and tied such a strategy with its mission: to bring memories and happiness to its consumers. You, too, can do the same – combine your mission and personalization strategy to create a unique campaign.

2. Spotify

Spotify leverages user data in its marketing strategy. They have several campaigns that make users want to use their application more often because it gives out a more tailored experience.

Other than their year-end campaign( #spotifywrapped), where they show the most played songs and podcasts their users listen to (which was a viral hit), they now also have an #OnlyYou campaign that shows your unique listening taste partnered with a musical astrology reading.

3. Nike

Nike has consistently been recognized for authentic, personalized, and heartfelt ad campaigns. This personalization always makes them capture an audience who can relate and those who start connecting to the brand. So Nike isn’t new to personalization. Their aim is robust community engagement.

Their highly inspirational campaigns with real-life heroes induce inspiration in their audience. Nike is great at converting people because of its excellent storytelling ability while adding personalization to the mix.

Nike’s just launched a new app that offers personalized content and rewards for committed fans. They tackle challenges and issues head-on, but they always make their marketing messages relatable to their audience. That is why they “just do it.”

Conclusion

Personalized marketing is the secret sauce to thriving businesses in the world today. However, incorporating this marketing strategy and finding success is not as simple as you might think. You will face challenges, but with enough perseverance and brainstorming, you can surpass them and successfully create a great campaign.

Remember, this marketing approach can be a hit or a miss. The first step to making it a success is relevant data collection followed by judicious implementation. This isn’t an overnight activity that you can do. It requires months of diligence in the right direction with the proper guidance. And you can gain valuable insights into this guidance via the content marketing strategies outlined in this article. But remember, once you start rolling, there is no looking back.

The post The Complete Guide To Personalized Marketing first appeared on Webdesigner Depot.

29 juin 2022/par Service comm.

How to Bootstrap a Web Design Business

Starting your own business is a process with a fair share of challenges. Even in the web design world, where you can potentially minimize costs by working from home and collaborating with freelance contractors, many expenses exist.

To run a successful web design business, you need enough money to invest in everything from skilled colleagues to resources (like fonts and themes), software subscriptions, and technology tools. Finding a way to fund your company can be the most complicated part of ensuring its success.

For most new companies, the easiest option to generate opportunities is “bootstrapping.” Learning how to bootstrap a web design business means knowing how to bring your business to life with virtually no starting capital.

Here’s how to get started.

What is Bootstrapping?

Successful bootstrappers take an idea, such as creating a web design company and create a fantastic company without the backing of investors. It takes significant dedication, commitment, and single-mindedness to accomplish your goals, but some of the world’s greatest entrepreneurs, like Steve Jobs and Sam Walton, got their start this way.

The term “bootstrapping” comes from the phrase “to pull yourself up by the bootstraps,” which indicates overcoming challenges on your own without any external support.

The pros and cons of bootstrapping include:

Pros:

Full control: Bootstrapping allows entrepreneurs to retain full ownership over their business. Alternatively, engaging with investors means allowing other professionals to own a portion of your company or make a share of the decisions.
Innovation: Business owners in a bootstrapping model are forced to invest in agile and innovative business models. You must develop processes to produce immediate, lasting cash flow from day one.
Accomplishment: Building something from the ground up creates a powerful sense of satisfaction and accomplishment.
Ownership: You won’t have to sell any equity in your business to other investors, which means you can benefit fully from the company as it grows.

Cons:

Risks: Self-funded businesses generally run out of funds faster and struggle to scale as quickly as other companies, limiting the brand’s ability to reach its potential.
Limited support: Traditional financing methods (like working with investors) also provide networking opportunities and support from specialists who want to see your company succeed.
Pressure: Bootstrapping businesses need to be meticulous about everything from keeping books to making the right decisions for brand growth.
Hard work: With limited resources, connections, and options, bootstrapping entrepreneurs need to work harder than most and take on more roles.

How to Bootstrap Your Web Design Business: Step by Step

Bootstrapping a web design business can be complicated, but it works for many companies if you follow the right strategy. The good news is web design companies generally don’t require as much initial capital as some other types of companies, like standard retail brands or companies with a need for brick and mortar offices.

However, there are still steps you’ll need to follow to ensure success.

Step 1: Source Some Initial Funds

While you might not work with investors when bootstrapping your web design business, you’ll still need some essential initial funds. To run a web design business, you won’t necessarily need a massive initial investment, but you will need something.

To determine how much capital you need to raise from your income, savings, a line of credit, or other common bootstrapping sources, think about:

Where you’re going to work: The upfront costs of operating your own web design business will be a lot lower if you choose to work from home and with remote specialists. The less you have to pay for office space, the better.
Business fees: You may need to pay fees for registering your business name, hosting your own website for advertising, and dealing with any registration costs.
Equipment and software: Think about what you will use daily for web design. Subscription-based services like Adobe Creative Cloud can cost quite a bit to access. You’ll also need a good computer, and perhaps a tablet for sketching.

Step 2: Find a USP

The easiest way to ensure a bootstrapped web design business is a success is to ensure you are offering specific clients something they genuinely need. In a service-based landscape like web design, you need to know what your customers want and offer something they can’t get elsewhere.

For instance, can you differentiate yourself from other web design companies by helping with modern trends like 360-degree video and XR-ready design? Can you build apps for companies from scratch and provide ongoing maintenance for the websites you make?

An excellent way to find your USP is to examine your competitors. Find out what other companies in your area are offering their customers, and listen to consumers in your industry when they talk about what they need from a website designer.

Step 3: Choose a Cash Flow Optimized Model

Since you’re relying only on your cash and the money you make from your web design business to fuel its growth, choosing a model optimized for consistent cash flow is essential. Bootstrapping a business often means you place most of the profit you gain from your company back into the development of the brand.

With this in mind, consider how you’ll offer services and charge your customers. Are you going to ask for a portion of the fees up-front before starting a web design project? Can you provide your customers with subscription models to improve your revenue consistently?

For instance, you could provide help with ongoing maintenance, development, and support rather than just offering to build websites for companies. Another way to make additional income is with professional services, like consulting.

Make sure there’s a market for the services you’ll offer before launching your business by examining the surrounding environments and services your competitors provide.

Step 4: Keep Costs Low and Profits High

Keeping costs low will be essential to ensuring your success when bootstrapping a business. Fortunately for web designers, it’s relatively easy to cut down on fees. For instance, WordPress is free to use for your development projects, making it an excellent choice for many web design strategies.

You can also look into common free and cheap alternatives to web design tools online, like GIMP. Shop around for the things you will be paying ongoing fees with. For instance, it’s best to check out multiple vendors when looking for web hosting and marketing support.

While keeping your costs low, it’s also essential to accelerate profits as much as possible. You can look for ways to boost customer retention by building stronger relationships with your clients and offering them deals on long-term subscriptions.

If you have time outside of your web design business, you can also try taking on some side hustles. Options include:

Selling web design assets on sites like ThemeForest
Offering your services on a freelance basis with sites like Dribbble and Toptal
Designing and selling NFTs for the metaverse
Teaching web design or selling webinars

Step 5: Grow Cautiously

Finally, while the goal of successfully bootstrapping your web design business will be to grow as rapidly and consistently as possible, it’s important to be cautious. For instance, you’ll need to be able to afford the fees of every new designer you bring onto your team, so consider looking for freelancers and contractors rather than permanent hires.

Use organic channels for marketing your services, like blogging and content marketing which can help improve your SEO standing and attract attention among clients. Plus, encourage your customers to recommend your services to other brands.

As new clients approach your business, ensure you only take on as many customers as you can reasonably handle. Compromising on quality will damage your relationships with customers and harm your reputation.

Good Luck Bootstrapping Your Business

When you’re bootstrapping a business, you get the benefit of being able to eliminate any outside influences from your growth. You’re free to focus on building relationships with companies of your choice, and you get to make decisions about your growth. However, there are downsides, too, like significant stress and limited financial opportunities.

While bootstrapping your business is tough, if you manage to complete the process successfully, the results can be fantastic.

Featured image via Unsplash.

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