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50 Best Websites of 2022

We’ve seen some incredible websites in 2022. There have been more than the usual number of sites with a political mission, and plenty that made us want to travel. The big design trends were brutalism, huge typography, and bold positive color. We’re looking forward to what the web will bring in 2023, but in the meantime, take a look back at the best 50 websites of 2022. Enjoy!

Justice Reskill

Justice Reskill used bright colors and positive, uplifting artwork to create a supportive platform for people who’ve been through the justice system.

Pienso

Bold type and plenty of on-scroll animation made this site for Pienso stand out back in January.

Gazelle No.1

The promotional site for Gazelle No.1 used innovative scroll-activated video to sell the electric bike.

Mekanism

Mekanism’s site was the first agency redesign to impress us in 2022. Super-polished then, super-polished now.

Redbrick

Redbrick was well ahead of the trend for brutalism with a twist when it released this site promoting its coffee.

SOS Foods

Ethical and sustainable goods were top of the sales charts in 2022, and SOS Foods did a great job capitalizing on the style.

Hartzler Dairy

Hartzler Dairy embraced its mid-20th-century branding with a nostalgia-infused site.

Engineered Floors

Even in 2022, designers are still paying mobile short shrift, but this site for Engineered Floors is excellent on mobile.

Emi Ozaki

We loved the quirkiness of Emi Ozaki’s phone-style interface for her portfolio back in February.

I Killed A Cactus

I Killed A Cactus is a beautiful 3D site designed to help people care for houseplants.

Aris Hotel

We were tempted in the direction of Crete by this stunning luxury site for Aris Hotel on the island.

Milton Textiles

Milton Textiles is a big, bold site for a product that is usually an afterthought in the interior design world.

MAAP

The site for MAAP is predictably excellent, modern, and efficient. It encapsulated the apparel brand’s values perfectly.

Garden Eight

The promotional site for Garden Eight, a digital design studio in Tokyo and Copenhagen, was suitably standout eccentric.

Circus Shanghai

Circus Shanghai used a mid-century illustration style to reference the solar system and the Chinese flag.

Normand

Normand took the bold decision to step away from the typical law firm design strategy.

SND

Designing a site for UI sound kits is challenging, but SND pulled it off perfectly with this minimal site.

Polybion

We saw lots of brutalism in 2022, and Polybion’s site was a standout example of how to make the trend work.

neueMeta

Bold block coloring added depth and interest to this portfolio site for design studio neueMeta.

Dumpling Delivery

OK, we confess we spent waaay too much time playing this dumpling delivery game from Mailchimp back in May.

Nowhere Bakery

Nowhere Bakery succeeded in making vegan, paleo, gluten-free cookies seem appealing.

Triniti

We were mesmerized by the perpetual motion video for the pan-Baltic law firm Triniti.

Kim Kniepp

Kim Kniepp’s site impressed us with interconnected navigation and a superbly coded masonry grid.

Feed The 300

Feed The 300 is one of dozens of great sites to combat Russia’s invasion of Ukraine. In this case, it was aimed at feeding zoo animals.

Icons By Menu

Icons By Menu is a stunning minimalist site that is a pleasure to browse.

Museum Of Pink Art

The Museum of Pink Art is an immersive experience celebrating the color pink. It was easy to lose hours wandering around.

BelArosa Chalet

2022 was the year of illustrations, and BelArosa Chalet’s site used them to significant effect to sell a venue still under construction.

WTFFF

Online sexual abuse and harassment are particularly appalling when directed at young people. WTFFF tackled the issue sensitively.

Pretty Damn Quick

Logistics aren’t the most engaging topic, but this friendly, illustrated site for Pretty Damn Quick grabbed us immediately.

Norwegian Soda Co.

This site for the Norwegian Soda Co. uses beautiful photography to create an engaging one-page site.

Fornasetti Profumi

Fornasetti Profumi wowed us with its long-form videos used to emphasize stillness and calm.

Laesk Kombucha

We were convinced this site for Laesk Kombucha had been produced by Wes Anderson.

Cased In Time

Single-product sites are often underwhelming, but this excellent ecommerce site bucks that trend.

DS & Durga

Eschewing the well-trod approach of flowers and pretty models, this perfume site for DS & Durga fully embraces the brutalist trend.

Daniel Spatzek

We loved the way Daniel Spatzek’s portfolio site broke all the rules and still managed to be informative and engaging.

Aro

Aro kept minimalism alive with a simple site that exudes luxury while selling a simple concept.

Think Packaging

Think Packaging took a case study approach to present its products, and it worked really well.

Steffie de Leeuw

Giant typography intertwined with botanical illustrations created a memorable site for Steffie de Leeuw.

Anna Jóna

The prelaunch teaser site for the Ana Jóna café and cinema was elegant and modern and had us eyeing a long weekend in Reykjavik.

Das Salz

More wanderlust courtesy of the fresh, enticing site for the Das Salz hotel and café.

Jono Pandolfi

This simple-to-use site for US tableware and cookware brand Jono Pandolfi sold us on hand-made ceramics.

LolaVie

We still can’t get over the fact that it took until 2022 for Jennifer Aniston to produce a haircare range.

Nathan Riley

Another big trend in 2022 was masonry-style sites, and this portfolio for Nathan Riley was one of our favorites.

Capsul’in Pro

With the excellent application of animation and careful use of color, this site for Capsul’in Pro transformed coffee pods into luxury items.

Seen

Seen is an essential site that explores themes of prejudice and racism in creative fields. It’s a strong approach to a difficult subject.

Glasfurd & Walker

Glasfurd and Walker’s superb portfolio site sets itself apart by over-extending the viewport. It’s a highly original idea.

The Other Side Of Truth

The Other Side of Truth is the standout site of 2022. It used the web expertly to present two interpretations of the facts surrounding the Russian invasion of Ukraine.

Bannach

Back in October, we fell in love with the pixel-block animation loading for the Bannach furniture brand.

Karina Sirqueira

Karina Sirqueira’s portfolio was a joy to browse through. The morphing shapes imposed simplicity on a series of beautifully presented case studies.

Joshua’s World

We were amazed by Joshua’s World, a little island that can be titled and rotated to power the little cyclist along his career.

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12 décembre 2022/par Service comm.

10 Key Principles of User-Centered Design

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Many firms’ design and development decisions are increasingly oriented toward human-centered innovation. Instead of rushing goods to market, these firms are using a user-centered design approach.

Design and development teams build high-performing digital products or websites that uniquely meet customers’ demands by concentrating on the user experience. After all, a good web design is helpful in boosting the business reputation or user experience.

This post will define user-centered design, discuss its fundamental principles, and describe the user-centered design process.

What Is User-Centered Design?

To create an enjoyable solution to a problem, user-centered design is a collection of iterative design processes concentrating on the user’s needs at each step. In UCD, the expectations, objectives, and preferences of the user significantly impact design decisions.

Additionally, users are actively involved in the entire process from start to finish. User-centered design principles encourage designers to create products with users rather than just for them. This strategy typically includes user research, interviews, usability testing, and a massive amount of feedback gathering.

UCD Requires Four Fundamental Components:

Visibility: Can people see what your website is about and how to utilize it the moment they land on your page?
Availability: Is your website user-friendly? Can they swiftly locate information? They should be able to find call-to-action buttons, menus, filters, and search choices with ease.
Legibility: Is the text simple to read for users?
Language: Is the language simple to grasp for users? Do you avoid using industry jargon in your UX authoring, which might lead to confusion and hesitation?

What Is The Significance Of UCD?

User experience is important in product design, especially in digital products such as app design, web and interface design, and marketing. Customers want their lives to be simplified. A website, app, or product exists to fulfill a consumer. Hence its success is determined by their interaction with it.

The following are some of the advantages of a user-centered design strategy for a business:

Customers keep coming back for more
There would be an increase in sales
Creating polished, efficient, and widely available goods
Understanding challenges thoroughly to provide suitable solutions
Customers and teams working together
Avoiding typical blunders
Enhancing Competitiveness
Assisting them in comprehending their market

It offers consumers the following advantages:

Making their life easier
Fulfilling their desires
Companies making them feel heard and understood
Making them feel important in the creation of things they use
Providing answers to challenges they were unaware they had or could not imagine solutions to

Let’s dig in to learn more about the advantages of UCD.

Businesses can benefit from using the user-centered design approach in various ways. As you incorporate this into your web development, you can enjoy the following four main advantages.

1. Prevent Project Failure

Your company might find it simpler to incorporate improvements and ensure your product is in line with actual user needs if you have a continuous feedback process assessing how customers react to your product, like a website.

Customers feel like their needs are better represented in the finished product, which can increase engagement and strengthen the bond with the company.

2. Improve ROI

This method produces products that more accurately reflect user expectations. The procedure also lessens mistakes made by website users, for instance. When combined, these factors motivate users to convert from leads to paying clients, boosting return on investment.

3. Increase Development Efficiency

In user-centered design, the objectives of the various team members are aligned. This can help clarify the best course of action for all parties involved. A more targeted, goal-oriented development process may be encouraged by the regular evaluation process.

Additionally, businesses can engage stakeholders and explain how their efforts and methodologies will improve customer interactions by using an iterative life cycle during product development.

4. Up The Level Of Competition

Customers will more fully appreciate what you offer, improve their engagement with your product or website, and be more likely to purchase from you if your product is created with their needs and expectations in mind.

As a result, this may increase your ability to compete in your sector.

5. KPIs Are Included

Given your user needs and business objectives, how do you move from the first to the second? You can measure key performance indicators with this in mind once you know what user needs are essential for the overall goals.

For instance, productivity may be the focus of office software, shopper activity may be the focus of sales tools, and retention rates may be the focus of other apps. All of these are necessary steps toward achieving business values like profit and revenue.

Human-Centered Design Versus User-Centered Design

There is a significant difference between humans and users. Simply put, all users are humans; however, not all humans will use your product. Therefore, you must thoroughly understand your target market to produce a successful user-centered design.

Detailed research should be done on the problems and goals of your users. Then, talk to them and give them several chances to offer feedback. By doing this, you’ll create a user persona that is complete and that you can use to determine the priorities for your design.

It’s critical to understand that different user groups may have additional requirements, levels of technical expertise, and expectations for using products like the one you’ve made.

What crucial guidelines or principles should designers consider when adopting a user-centric design?

The Process Of User-Centered Design

Certain fundamental principles underpin user-centered design. While the development process is always iterative, no explicit methods for implementation are specified. The approach can be implemented in either a waterfall or an agile environment.

1. Contextualization

The first step is to analyze the environment in which users will use the product. What are the intended applications of the product for future users? Teams working on projects can get answers by watching and talking to potential users.

2. Outlining The Prerequisites

Specifying the requirements for the new product is the second step. In this step, user requirements are described while considering corporate needs.

3. Design

Once the requirements are established, the actual design process can begin. Designers typically start by producing a straightforward prototype, like one made of paper, then move on to digital wireframes and a finished prototype.

4. Analysis

The project team solicits feedback from potential users after creating a prototype. This is typically done for digital applications through in-depth user testing and qualitative research.

Do surveys and tests evaluate user satisfaction, effectiveness, and efficiency? With the new information, the project team goes back to step 2 or step 3 of the design process to improve the product. Once the user feedback is satisfied, these iterations continue while taking into account corporate frameworks (time and costs).

Top 10 User-Centered Design Principles

Principles of user-centered design attempt to guarantee that usability is the primary priority throughout the development process. These principles, if successfully followed, will ensure that user experience is fulfilled not just during the initial introduction of a product but also during its use.

Furthermore, each of the following principles may be tailored to match the specific requirements and interaction demands of any product.

1. Use Simple Language

Professional Web Designer strives to provide the most readable discourse for the user while creating a product. This involves clarifying vocabulary, eliminating jargon, and simply providing information pertinent to the work.

Presenting users with irrelevant information throughout their use of the product taints its usefulness. Furthermore, basic language helps the user finish the work without being overwhelmed or confused.

2. Feedback

Users expect a reaction to all of their actions. This might involve modifying the look of the screen after completing an activity. If the job is finished after some time, it should display a loading page to notify the user that the task is in process.

Keeping the user informed throughout the process reassures them and keeps them on track with their job.

3. Maintaining Consistency

Keeping the product consistent is essential in ensuring an ideal user experience. Consistency affects how customers approach a product, and the time it takes to learn how to use it.

From the start of the project until its completion, the consistent philosophy underpinning the UCD process should be maintained. If the interface design needs to be updated, it is critical to maintaining consistency across new features to stay beneficial to the user.

4. Give The Complete User Control

Consumers are already aware of their requirements. They should be able to use a product with minimal effort and depend on the product’s help to accomplish the rest.

By removing the effort from the job, the user can do it quickly while keeping control of their activities.

5. Describe The Situation

Before developing a product, the designer must first investigate the ideal user and their wants. The designers can gain a comprehensive sense of some of the issues these people experience by studying their lifestyles.

Many of these observations are conducted through interviews. These interviews provide the designer with information on the exact goals that users want to attain and how they want to achieve them.

6. Examine the Design

Designers undertake usability testing with actual users of their product at this stage in the UCD process. This stage provides designers with insight into how consumers will interact with the product and how to modify it to suit them better.

It is advised that this stage be completed as quickly as feasible. The sooner customers provide input, the faster designers can comprehend their product from the user’s perspective.

7. Create Designs That Are Specific To The Needs Of The User

The design team must examine the distinctive features of their intended demographic as well as frequent real-world activities while beginning the design process. Furthermore, the product should be appropriate for the environment in which it will be utilized the most.

Making a product that needs a lot of work from the user reduces its usability and usefulness, ultimately defeating the objective of UCD.

8. The Design Process Is Iterative

Because user-centered design is based on putting the user first, the product team should constantly be working to improve the user experience. By introducing changes gradually, you will gain a better understanding of your target audience.

9. Adequate Navigational Tools

An essential component of the user experience is the capability to navigate between pages of your website and return to the previous one. Make sure users know where they are on your website and how to leave any pages they don’t want to see.

Customers can better understand how to navigate your page by giving them features like a navigation map, for instance. Make it simple for customers to change their order without leaving the current page if they buy clothing and discover they need a different size once they reach the checkout page.

10. Unflawed System

Customers should find it easy to navigate between your website’s pages and accomplish their goals. If they make a mistake, be there to help them fix it so they can achieve their goal.

The form may ask for specific, essential fields, such as the square footage, and may also include a gentle reminder or an alert that appears if the user accidentally leaves a required field blank.

Customers may feel more comfortable responding to your prompts and participating in a conversation if you ask questions one at a time and offer automated responses for each response.

Wrapping Up

User-centered design is more than just making a good product. It goes further than that. You demonstrate your motivations and intentions by putting your users in the spotlight. You’re demonstrating that it’s not all about meeting deadlines or turning a profit. Instead, you’re telling your users that you understand what they want and prioritize their needs.

It should come as no surprise that the most effective teams are user-centric. Knowing your customer is essential for success in any industry, including design. Create products that put the user first, and you will create products that people will love.

You can build a more robust, user-friendly website that is better equipped to respond to user needs and expectations by incorporating the User Centered Design process into your product design. However, it’s crucial to collaborate with a specialist who can apply these techniques and produce the result you’ve envisioned.

Featured image by pch.vector on Freepik

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30 novembre 2022/par Service comm.

How to Design an MVP Web Page

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Learning how to design an MVP webpage or website could be one of the best things you can do as a site creator in today’s digital world.

In a fast-paced landscape, where customer preferences and technology are constantly changing, most companies don’t have time to dedicate months or years to each web project. The longer you take to complete your website, the more likely your creation will be outdated by the time you hit “publish.” That’s why countless creators are beginning to take a different approach.

To avoid wasting time, money, and effort on something that doesn’t deliver a significant return on investment, designers are now building “Minimum Viable Products,” or “MVPs.”

Here’s what you need to know about creating your MVP webpage.

What is MVP Web Design?

Typically, the “MVP” development process is most common in the app or software creation world. It refers to when a developer builds the simplest version of a technology capable of achieving specific goals. For instance, if a company wanted to create an ecommerce app, they would design a simple tool capable of listing products, enabling payments, and tracking orders.

After launching the MVP product, the company or developer would check to ensure it had the right impact on the target market and generated positive results. Using feedback and analytics, the developer would then begin to add new features one at a time.

MVP design aims to ensure you’re developing the best, most valuable product for your audience while getting your solution to market as quickly as possible.

The same strategy in MVP app and software design can also apply to website creation. Rather than building a highly complicated website with multiple features straightaway, the designer would focus on creating a single page equipped with the essential elements.

For instance, instead of building an entire site for your online course, you may develop a single-page website where customers can learn about the system, sign up, and pay for their membership. The great thing about an MVP web page is it allows companies to start advertising their solution, product, or service quickly, with the minimum initial investment.

How to Create an MVP Web Page

Creating an MVP web page is similar to designing any Minimum Viable Product. Throughout the project, the focus will be on keeping the development process simple while collecting as much feedback as possible.

Here’s how you’d get started with an MVP web page.

Step 1: Planning

Planning is an important stage in any web design project. It’s particularly crucial in the MVP landscape, where you need to define the most critical features of your webpage or website to ensure it’s “viable” for your needs. The initial planning stage can sometimes be the lengthiest part of the process, depending on the amount of research you need to do.

For the most part, web designers and companies will begin by conducting market research. This means examining crucial concepts intended to drive your strategy, such as:

Your target audience: Who are you trying to target with this web page, and what will they need from your site? A user persona can be helpful if you don’t already have one.
Competitors: Who are your main competitors in this space, and what do their web pages offer? Which features do you need to replicate or avoid?
Goal setting: What is the main objective of this web page? What do you need it to do, and what might it need to accomplish in the future?

The key to MVP web page planning is ensuring you look holistically at your project without thinking too far ahead. The site you create should be capable of scaling and expanding in the future, but it shouldn’t have too many features from day one.

Step 2: Creating Your Feature List

Once you’ve done your research and formed the foundations of your plan, it’s time to list all the features your MVP web page needs to have. Unfortunately, this is where the process can get a little complicated. It’s easy to start adding capabilities and components that aren’t necessary to make your site more exciting or competitive.

As worrying as it can feel to release a very basic web page, remember your focus is on rapid growth and development. With this in mind, concentrate on narrowing your feature lists down into:

Initial must-have capabilities: First, decide what your web page can’t thrive without. If the primary goal of your page is to sell software subscriptions, then you’ll need to implement tools for collecting member information and payments.
Next stage functionality: Consider the features you might add once you’ve confirmed your webpage is effective. This will allow you to ensure you’re creating a platform that can expand to suit future needs.
Possible future requirements: You can also list features that might be helpful in the future but don’t necessarily need to be implemented immediately. For instance, if you’re selling an online course, you might create a separate page where people can sign up to learn about future lessons.

Step 3: Finding the Right Software

Next, you’ll need to decide how to build your web page. There are several options available to today’s designers. An open-source solution is usually the best route for designers who need to create something specific from scratch. However, if the factor that makes your solution “viable” is unique, you may need access to code to bring your idea to life.

Alternatively, if you’re building a basic webpage capable of something like collecting customer email addresses or facilitating transactions, you might be able to use an off-the-shelf tool. CMS services for web designers can reduce the work and expense involved in creating a minimum viable product.

For instance, you might use a tool like Wix or Squarespace to edit a pre-existing template and simply drag-and-drop the features you need into the right places. On the other hand, if you’re planning on adding more functionality to your site down the line, it’s worth checking if any builder you will use has the right level of flexibility. Many tools will allow you access to code, advanced features, and essential module-based building functions.

Step 4: Implement Your Analytics

One of the essential parts of an MVP workflow is feedback. When you roll out your MVP, you’ll be looking for insights, guidance, and analytics to help you decide what your next steps are going to be. As a result, MVP workflows are based heavily on experimentation.

This means you’re going to need the right analytical tools in place to track crucial information. You can implement tools for collecting customer feedback directly. It’s also worth having a system in place for tracking metrics like:

Conversion rate;
Traffic numbers;
User behavior;
Most used/least used features;
Technical site performance;
Bounce rate;
Average time spent on the page.

While Google Analytics is one of the most popular tools for collecting insights in the MVP website design world, various other options are available. You can even find tools with in-built heatmaps to see how people navigate your site more effectively.

It’s also worth having A/B testing components in place. This will allow you to test the different “new” features you add to your web pages over time and examine how they influence your conversions and support your goals. For example, you can use A/B testing to explore the impact of everything from CTA button colors to webpage copy and offers.

Creating Your MVP Web Page

In the fast-paced web development and design world, the old-fashioned and slow approach to designing web pages is growing increasingly less common. Instead, an MVP strategy may be the best bet for companies looking to go to market faster, collect insights from their target audience, and accelerate growth.

Though getting used to this design strategy initially can be challenging, it can save you significant time, resources, and money in the long term.

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17 août 2022/par Service comm.

Making Your Mark: 6 Tips for Infusing Brand Essence into Your Website

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What makes a company special? There are hundreds of organizations out there selling fast food, but only one McDonalds. You’ve probably stumbled across dozens of technology companies too, but none of them inspire the same kind of loyalty and commitment as Apple. So why do people fall in love with some companies more than others?

Most of the time, it comes down to one thing: brand essence. Your brand essence, or brand identity, represents all of the unique components of your business that separate it from the competition. It’s not just about your logo or the brand colors you choose for your website. Your brand essence entails all of the visual assets you use and those less tangible concepts like brand values and personality.

When your customers decide which companies to buy from, they’re not just looking for another dime-a-dozen venture with the cheapest products. Instead, your audience wants to buy from a business that they feel connected with. That’s where your brand comes in.

Infusing brand essence into your website helps give your digital presence that extra touch that differentiates you from other similar companies.

So, how do you get started?

What is Brand Essence?

Your brand essence is a collection of core characteristics responsible for defining your brand. More than just a single asset, your essence encompasses everything from your unique tone of voice, from your brand image, your message, and even what you stand for.

More than just a single asset, your essence encompasses everything

When you’re trying to boost your chances of sales, a brand essence helps build a kind of affinity with your customers. Your clients see aspects of your character that they can relate to, such as a modern and playful image or a commitment to sustainable practices. It’s that affinity that convinces your customer to choose your company instead of your competition time after time.

Your website is one of the first places that your customer will visit when looking for answers. They might happen across your site when searching for a key phrase on Google or stumble onto it from social media. When they arrive on your product or home page, everything there should help them make an immediate emotional connection.

The only problem?

It’s challenging to portray a unique brand identity through a standard website template. If your site looks the same as a dozen other online stores, how can you convince your customers that you’re better?

Why Your Website Needs Brand Essence

First impressions are a big deal.

In a perfect world, your visitors would land on your website and instantly fall in love with what they find there. So everything from the unique design of your homepage to the pictures on your product pages should delight and impress your audience.

Unfortunately, if just one element is wrong, then you could also make the wrong impression entirely on your customers too. Adding elements of brand essence to your site will:

Build trust with your audience: Your brand should be a consistent component of everything your business does, from selling products to interacting with customers. When your consumers land on your website, everything from your logo to your chosen colors should remind them of who you are and what you stand for. This consistency will lead to better credibility for your business.
Make you stand out: How many other companies just like yours are on the internet today? Your brand essence helps to differentiate you as special by showing what’s truly unique about you. It’s a chance to remind your audience of your values and make them forget all about your competitors.
Create an emotional connection: Brand essence that shows off your unique values, mission, and personality will help create an emotional link with your audience. Remember, people fall in love with the human characteristics behind your brand!

Easy Ways to Add Brand Essence to your Website

Since there are so many elements that add up to a strong brand essence, there are also a variety of ways you can add your brand to your website. Whether it’s using specific colors to elicit an emotional response from your fans or adding your unique tone of voice into content, there’s no shortage of ways to show off what makes you special.

1. Use Your Brand Colors Carefully

Brand colors are an important part of your brand essence. Walk into Target, and the bright shades of red will instantly energize you. Likewise, when you see a McDonalds, that golden arch logo might instantly remind you of joy and nourishment.

Color psychology plays a significant role in every brand asset you create, from the packaging you choose for your products to the shades in your logo. With that in mind, you should be using your colors effectively on your website too. Stick with the same selection of shades in every digital environment online.

For instance, the Knotty Knickers company uses different shades of pink and white to convey feelings of femininity and comfort. Not only is the website packed with this color, but the company also follows through with similar shades on its social media pages too.

Everything from the highlights on the Knotty Kickers Insta to the decorations in their images feature the soft tones of pink that make the company recognizable.

Remember, consistent use of color is psychologically proven to help improve recognition by up to 80%. So let your colors shine through.

2. Know Your Type

Your colors are just one component of your brand essence.

Fonts and typography are other components that your customers use to recognize and understand your business. There are many different styles of font, and new ones appear all the time. However, your company should have a specific selection of fonts that it uses everywhere.

If you have a typeface logo, then you might have one specific kind of font for this, like Original Stitch’s logo here:

On top of that, you may also use one font for the “heading” text on your website and something slightly different for the body text. Your heading and body text need to be extremely clear and easy to read on any device if you want to appeal to your target audience.

However, there’s more to getting your fonts right than choosing something legible. The fonts you pick need to say something about your company and what it stands for. For example, the modern sans-serif font of Original Stitch’s website conveys a sense of forward-thinking cleanliness and style.

The fonts feel trendy and informal, perfect for a luxury fashion company. Alternatively, a serif font like Garamond might look more formal and professional. So what do you want your customers to think and feel when they see your typography?

3. Know Your Images

Stock images look out-of-touch, cliché, and fake. If you cover your website in images like that, then you’re not going to earn the respect of your customers. Instead, it’s up to you to ensure that every graphic on your website conveys the sentiment and personality of your brand.

Bringing your brand essence into your website design means thinking about how you can convey your values in every element of that site. From the photos of your team that show the real humans behind your products and services to the pictures that you use on your product pages, choose your graphics wisely. If you have dedicated brand colors, you can even include these in your photos.

Of course, the most valuable graphic on your website should always be your logo. This is the thing that you need to include on all of your website pages to ensure that your audience knows who they’re shopping with. So ensure that no matter how much visual content you have on your page, your logo still stands out.

Firebox places its logo at the top of the page in the middle of your line of sight, no matter where you go on the website. This ensures that the logo is the thing that instantly grabs attention and reminds consumers of where they are.

Remember to ensure that each of the images you do include in your website is surrounded by plenty of white space so that your customers can see them properly too.

4. Use the Right Tone of Voice

It’s easy to get stuck focusing on things like logos and colors when you’re trying to make your brand essence shine through in your website. However, one of the most common things that your customer will recognize you by is your tone of voice.

Your brand tone of voice is what gives the content you share online personality and depth. It can come through in the kind of words you use, including slang and colloquialisms. In addition, you can add humor to your voice (if it’s appropriate) and even include emojis if that makes sense for your brand.

With formal words, you can make sure that you come across as reliable, dependable, and sophisticated. With informal words, you’re more likely to convince your audience that you’re friendly and relatable. Sticking with the Firebox example, look at how the company writes its product descriptions.

Everything from the length of the sentences to the humor in the tone of voice helps to convey something unique about the brand.

Like all of the elements that bring your brand essence into your website, your tone of voice must remain consistent wherever your customers see it. Make sure that your customer service agents know how to use your voice in chat with customers and that you include that personality on social media too.

5. Focus on Your Message

The tone of voice and personality that you showcase in your website and content is crucial to driving success for your business. However, under all of that, the most important thing to do is ensure you’re sending the right message. In other words, what do you want your customers to think and feel when they land on your website?

If your whole message is that you can make great skincare easy to obtain without asking people to compromise on animal safety, this should be the first thing that comes across when someone arrives on your homepage. That’s why Lush combines clean, simple web pages with credibility-boosting badges that tell customers everything they need to know instantly.

Ensuring that your message can come across correctly means learning how to use all the different brand assets you rely on consistently and effectively. Everything from the colors on your website to how you place trust badges along the bottom of every page makes a difference to how significant and believable your message is.

Notably, when you know what your core message is, it’s important to repeat it. That means that you don’t just talk about what your ideals and values are on your homepage. You also include references to your message on every product page and the “About” page too. Lush has an entire “ethical charter” on its website, where you can learn more about its activities.

Having a similar component included within your web design could be an excellent way to confirm what your most crucial considerations are for your customers.

6. Never Copy the Competition

Exploring other website designs and ideas created by your competitors is one of the easiest ways to get inspiration. Competitive analysis gives you an insight into the trends and design strategies that are more likely to work for your target audience. It’s also an opportunity for you to learn from your competitors’ wrongs and what they’re doing right.

However, it would be best if you never allowed your initial research and exploration to go too far. In other words, when you see something great that your competitor is doing, don’t just copy and paste it onto your own website. This is more likely to remind your customers of the other company and send them to that brand than it is to improve your reputation.

Instead, focus on making your website unique to you. If you’re having trouble with this, then start by looking at your About page. How would you describe your background and your mission as a business to someone who has never heard of you before? What makes your company different from all of the other organizations out there?

Take the unique features that you rave about on your About page and the personality you try to convey through your employees and bring it into the rest of your website design. The whole point of bringing brand essence into your web design strategy is that it helps to differentiate you from the other companies out there.

It’s a good idea to protect any assets that other people might try to steal from you too. Copyrighting your logo, your name, and other essential components of your brand will stop people in your industry from treading on your toes too much.

Make the Most of Your Brand Essence

Your website is one of the most valuable tools that you’ll have as a brand. It’s an opportunity for you to share your products and services with the world, capture the attention of your target audience, and potentially make sales too. However, it’s important not to forget that your website is also a chance for you to demonstrate what your brand is truly all about.

Through your brand essence, you can share the unique values and messages that make your company special. But, more importantly, you can use those components to build a deeper relationship with your audience – the kind of connection that leads to dedicated repeat customers and brand loyalty. People connect with other people – after all, not just faceless corporations.

Once you’ve identified your brand essence, the next step is to make sure that you know how to connect with your customers consistently. Every aspect of your website, application, social media pages, and anything else you make for your business sends the same message.

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22 juillet 2021/par Service comm.

Get Ready For Next Month’s Google Shakeup

Actualités, Actualités, SEO

Google has been talking about the Core Web Vitals tool and the Page Experience Update for about a year now.

With the update scheduled to roll out in May 2021, now is the time to make sure your websites are prepared for it. It’s taking a lot of the best practices Google has recommended over the years and making them an official part of the search algorithm, so not taking this seriously could negatively impact your sites’ rankings.

Today, we’re going to look at everything Google has told us about the update and how to use the Core Web Vitals tool to ensure your site rankings don’t drop once it rolls out.

What We Know About the Google Page Experience Update

Google first told us about the page experience update back in May 2020. Here’s what we know about the upcoming update:

Google’s Search Algorithm Will Change in May 2021

Although there’s no specific day given, we do know that the page experience update will go live sometime in May 2021.

The Goal is to Reduce Friction on the Web

It’s not as though user experience is something that designers and developers overlook when building websites. Heck, there’s an entire disciple of UX design dedicated to it.

That said, Google hasn’t taken too hard line of an approach in enforcing its page experience suggestions, like mobile-first design, removing intrusive pop-ups, or improving page speed. With this update, though, Google is now telling every site owner that performance, accessibility, technical best practices, and SEO must be built into their websites.

Of course, the goal isn’t to create more work on your side of things. Google believes that by encouraging developers to build better web experiences that consumers will experience less friction and businesses will be more profitable as a result.

The Update Will Include Older Signals

According to Google, the page experience update is going to combine a bunch of older signals with the new Core Web Vitals:

The Core Web Vitals tool will now merge all of that data we once had to gather from various Google apps. That’ll make it more convenient for designers and developers to improve the on-page experience across a variety of areas.

The Page Experience Algorithm Will Change Over Time

Per Google:

Because we continue to work on identifying and measuring aspects of page experience, we plan to incorporate more page experience signals on a yearly basis to both further align with evolving user expectations and increase the aspects of user experience that we can measure.

So, don’t expect this to be a one-and-done thing. You’ll have to rely on the Core Web Vitals tool, and pay close attention to updates out of Google, to ensure your sites are keeping up with Google’s page experience standards.

Your Other Google Apps Have Already Been Updated with Core Web Vitals

If you hadn’t noticed, Google has already updated its other apps in anticipation of the page experience update.

Google PageSpeed Insights, Search Console, and Lighthouse all have Core Web Vitals data in them.

Here’s an example of how Lighthouse’s report on the Amazon website now looks:

By including these metrics within the tools you’re already using, you don’t necessarily have to add the Core Web Vitals tool to your growing toolbox. That said, there are some really valuable reports in there, so I’ll show you why you may want to add it anyway.

Google’s Top Stories Will Be Affected

In the past when someone did a news-related search on Google, they’d see “Top Stories” results like this one:

Until now, the only pages shown here were AMP-enabled ones.

Once the page experience update goes live, though, the AMP requirement is going away. So long as a page meets the page experience criteria along with Google News content policies, it can now rank in this section.

Google Search Results May Show a Page Experience Indicator

In the Top Stories example above, notice the AMP indicator I highlighted in yellow. Google is thinking about adding something similar to any search result that fulfills its page experience criteria.

While I think a small, eye-catching icon might draw a little more attention from Google users, I’m not sure if it’ll be that big of a deal to them. People working in this industry certainly know what that lightning bolt means, and we’ll also be the ones who recognize the page experience indicator, but I’m not convinced it’ll matter to users.

That said, this is something Google is thinking about rolling about, so it’s something to be aware of. At the very least, you can consider it a badge of honor when showing your websites to clients and prospects who want to see what you can do for them.

Content Is Still More Important Than Page Experience

Even if a website checks off all the page experience boxes, there’s no guarantee that it’ll start to rank better than websites that haven’t. The quality and value of the content on the page still matters greatly.

Using Core Web Vitals to Measure Page Experience

Alright, so let’s take a look at this Core Web Vitals tool. Here’s what the tool looks like when you enter the “Measure” tab:

It’s like most other Google analyzer tools. You enter the URL you want to audit and let the tool run. The results then spit out something that looks like this:

Core Web Vitals are graded on four categories:

Performance measures the loading speed, interactivity, and stability of the page.
Best Practices focus on the technical aspects of the page, including things like having an SSL certificate and making sure images fit within the parameters of the mobile screen.
SEO checks on the typical SEO signals like metadata, structured data, and so on.
Accessibility reports any issues with visitors not being able to see or access parts of the page.

If you scroll down just a little bit on the page, there’s more data available. It mainly has to deal with the technical stuff, like page speeds and unoptimized code:

Now, this isn’t really anything new. We can get this data about load time, interactivity, and content stability from Google’s other apps.

The real value is in the report, which you can access up top next to the date of your audit.

Open the report and you’ll find specific suggestions and pro tips to optimize each part of the page experience, like this SEO report:

Just like other Google tools, this one can teach you a lot about what makes one site more rankable than another. So, make sure you update your web design strategy going forward to integrate all of these ranking signals.

While you’ll have to do annual audits on your sites to see how much Google has changed the page experience signals, you’ll create less work for yourself if this baseline set of criteria are met with every site you build.

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12 avril 2021/par Service comm.

Getting Started With Inclusive Web Design

Actualités, Actualités

A key part of designing successful websites for clients is making sure that as many end-users as possible can access and enjoy that site.

So, what if you discovered that around 1 billion people couldn’t enjoy your designs? Even if those people manage to click on a link and visit the website that you create, they might not be able to understand what’s being sold or navigate to the checkout page.

According to statistics from the World Bank, there are 1 billion people with disabilities worldwide. That’s 15% of the total population of the globe.

Despite this, many designers fail to consider customers with differing abilities when creating an engaging app or website. Unless your client explicitly tells you that they’re supporting customers with disabilities, you might even not think about those users at all.

Learning how to embrace the concept of inclusive web design means that you deliver better results to your clients; the more customers your clients can reach, the more praise and positive reviews your designs will get.

So, how do you introduce accessibility in your design choices?

What Is Website Accessibility?

In broad terms, inclusivity refers to activities or behaviors that empower marginalized people in society. Designing for inclusivity means making your content more accessible to anyone dealing with a mental or physical issue that may make it harder for them to use a traditional site.

Ultimately, accessibility is one of the main goals of an inclusive design strategy. When you make websites or applications more accessible, you tweak aspects of your UI and code to make the site as approachable and usable as possible to people with certain limitations.

According to the Web Accessibility Initiative, many modern sites and web tools are designed without the needs of those with disabilities in mind. This creates accessibility barriers that make websites almost impossible for some people to use.

Here are just some of the different types of disability that can affect the way end-users interact with a website or app:

Cognitive issues: Affecting understanding and making it harder to navigate sites;
Auditory issues: Preventing customers from listening to videos and audio content;
Neurological issues: Making certain terms and actions more difficult on your site;
Physical issues: Making it hard to swipe or tap certain tools;
Speech problems: A common issue with voice UI designs;
Visual issues: Preventing a positive experience on highly visual sites.

Web accessibility can also be about making life easier for people who encounter problems in particular situations. For instance, those with muscular problems might have a harder time using buttons and links on a small screen.

So, how do you make your designs more accessible?

Know Your Audience

There’s more to inclusive web design than making your fonts a little bigger and hoping for the best. To deliver a truly accessible experience, you need to know the people and groups that your client is targeting. Spending some time going through your customer’s user personas and asking them questions about those with a disability can help you make informed decisions.

For instance, the Microsoft Inclusive Design toolkit asks designers to recognize exclusion, examining the parts of their website that might be inaccessible, and learn from diversity.

Before designing anything, ask yourself whether you can:

Address any unique needs, like sight issues or hearing problems;
Replace traditional solutions with something more unique. For instance, rather than relying on colors to highlight a portion of text, could you use font-weight instead? This might be ideal for someone with color blindness;
Create something that appeals to both customers with and without disabilities.

Design a Clean and Clear Layout

Any website design should be focused on clarity first.

Whether you’re designing for inclusivity or not, the aim should be to deliver as much of a simple and straightforward experience as possible, avoiding any web design sins along the way.

For instance, no-one likes a messy design full of unreasonable navigational signs. You need a site full of understandable links, buttons that are easy to click on any screen, and large fonts that are easy to read.

Whenever you’re creating a new element for a website or app, ask yourself how you can make life easier for customers from all backgrounds. For instance, Parramatta park uses excellent contrast, clear fonts, and ideal element sizing to ensure that its website feels as easy to use as possible for customers.

Notice how the buttons are clear and easy to press. The colors are bright and engaging on any screen, and the navigation is simple to follow too. Remember, when you’re designing an inclusive prototype:

Test navigation options and ensure they’re easy to use;
Don’t overcrowd the screen, remember that less is more when reducing cognitive load;
Make sure that your design remains easy to use on any screen.

Simplify Language

The visual elements on an inclusive website need to be as simple and easy to understand as possible. However, it’s important not to forget about the way that you handle the written word too.

Using simple terms instead of complex industry jargon can make a massive difference to those with reading issues. There’s also typography to think about, from the color and contrast of your words against your chosen background to the font’s clarity.

Remember, suboptimal design with both imagery and language affects those without disabilities too. Following basic rules for simplicity delivers a better experience for anyone that visits your site.

Make sure you:

Underline, bold, or re-size links for visual contrast;
Enforce proper line spacing with around 1.5x the font size;
Enable consistent paragraph spacing;
Use simple language to reduce cognitive load;
Describe abbreviations when using them;
Use clearly-worded headings to structure content logically;

Look at the design choices for text on the Nomensa website, for instance. Plenty of white space makes content easier to read. Simple words are understandable and engaging. Even the font choice mimics the logo while offering readability.

Optimize Web Design Colors

Inclusive web design trends will come and go. However, color and contrast will always be essential to your decisions.

By making sure that your design elements meet the minimum color contrast ratios defined by the WCAG means that you’re supporting readability for visually-impaired users and improving experiences for customers that aren’t visually impaired as well.

For designers who need extra help in this area, tools like Stark help measure color contrast. This tool also offers a range of other tools intended to support accessibility too.

Remember, the minimum ratio you need to access will depend on the element that you’re designing. The WCAG recommends the following guidelines:

3:1 ratio for graphical objects (charts);
3:1 ratio for focus, active states, and hover;
3:1 ratio for clickable items and form components.

While you’re working on your color contrast strategies with apps like Stark, make sure that you consider the needs of users with color blindness too. 4.5% of the world doesn’t see color the same way as everyone else. If you’re finding it difficult to achieve the right contrast while sticking to your customer’s brand guidelines, try underlining and bolding elements too.

Consider Video and Audio Elements

Finally, these days, more companies are opting to embed video and audio content into their sites. These visual and auditory tools can offer useful information about a brand and what it does. However, you could struggle to deliver vital information to some customers through video and audio alone.

Captions for video content could be essential for those with hearing loss. You may need to think about adding transcripts to pre-recorded videos that people with hearing impairments can access. These transcripts and captions are also helpful for anyone who doesn’t have access to audio on smartphones or computers.

Transcripts can also help those with visual impairments by giving a text-to-speech tool something to describe to your user. That way, everyone gains useful information. Look at this captioned video from the University of Washington, for instance. It ensures that everyone can understand what’s going on in the content. If you add transcripts to your website pages for clients, you could also help them benefit from improved SEO too. Transcripts deliver more keyword-ranking opportunities than videos and podcasts on their own.

Design for Accessibility First

For designers to excel at delivering truly inclusive UI environments, they need to become as good at creating websites for people with disabilities as they are at creating interfaces for people like themselves. As designers, we try to be as inclusive as possible, but it’s easy to get caught up thinking about making a website easier to use for us.

If you can step into the shoes of someone that isn’t like you, and think about uncommon needs first, then you may find that you deliver a stronger, more engaging experience for every user.

For instance, rather than designing a website for someone with the same visual needs as you, then thinking about making tweaks for those with color blindness or vision issues, think about the needs of those with disabilities first.

You can learn more about putting uncommon needs first by checking out Vasilis Van Gemert’s blog post on the “Method of Crisis.”

Accessibility is Good for Business

Inclusive web design, or designing for accessibility, is all about maximizing the potential audience that your clients can earn. Whatever situation end-users find themselves in, you should ensure that you’re taking advantage of inclusive design.

If you can prove to your clients that you can deliver for all customers’ needs, you can unlock a much larger audience and many more opportunities.

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15 mars 2021/par Service comm.

Who Do Web Designers Really Work For?

Actualités, Actualités

It would be way too easy to answer this question with: “Whoever pays your bills.” And, honestly, I don’t think you can be a very successful web designer if you’re only driven by what the person paying you tells you to do.

Then again, that doesn’t mean you should swing to the exact opposite end and say that you only serve the end user.

When you take an extreme view or approach to this, you’re bound to leave someone or something important out. Everyone along the chain of command — your boss (if you work at an agency), your client, and their customers — matters.

So, what I’d suggest you do instead is approach the idea of who you really work for the way you would Maslow’s Hierarchy of Needs.

Establishing Your Own Hierarchy of Needs

Who do web designers really work for? I think the true answer to this question is: “Everyone.” But there’s a catch…

Think about some of the requests you’ve received from superiors, or clients in the past. How many times have you rolled your eyes at their wacky requests?

“The contact form would be better in the header so visitors can always see it.”
“Let’s use this stock photo of two women shaking hands that I’ve seen a few other companies use.”
“Why don’t we redesign all of this and make it look like this site my brother built last night?”

You’re the design professional. That’s why they’re paying you to design their website and they’re not doing it themselves. So, there comes a point where you have to push aside what they want for what they need. And this will ultimately help you figure out who you work for and what you actually owe them (because fulfilling every nitpicky and unreasonable request will never lead to anything good).

So, here’s where the Hierarchy of Needs comes in. If we’re creating our own, it would look like this to start:

Working for the Boss

According to Dr. Neel Burton on Psychology Today:

Maslow called the bottom… levels of the pyramid ‘deficiency needs’ because we do not feel anything if they are met but become anxious or distressed if they are not.

I’d argue that these basic needs are like the ones we fulfill for bosses (or clients, if you’re a freelancer and work for yourself). It would look something like this:

Of course, you’ll feel a sense of accomplishment by meeting these needs, but, as a creator, how important are these really to you? These are the basic things you have to do in order to make your boss happy and to stay gainfully employed. They also help to ensure that the client is happy with the boss and agency in the end.

Bottom line: Without these needs fulfilled, you won’t be able to move any deeper into the triangle/hierarchy. So, when focusing on working for your boss, make sure the basic needs are met so you can move on and serve others as they need you to.

Working for the Client

Now, if your boss and client are two different people, you’ll have a second layer of needs to attend to here.

Just as your boss wants you to help them make more money and earn a strong reputation within their space, so too does your client. However, the work you owe them is different. Here’s how it would be represented in the triangle:

Again, you’ll be pleased if you can do and be all these things that your client needs, but is this ultimately what drives you as a designer? Sure, you want to build great relationships with clients so they return to you time and time again with all their website and marketing needs. But in terms of being fulfilled by being a good listener or a timely communicator? Probably not.

All the same, it’s important to be skilled in this type of work and to know how to serve your clients in order to get to that top level. It’ll also help you prioritize their needs accordingly, so you’re not jumping at every single thing or request they claim to “need” and blowing the budget or scope of the job.

For example, if they start demanding more of you (like bombarding you with emails every day wanting to know what’s going on), you can confidently remind them that things are under control (because you’re adhering to the project deadlines, per your boss) and you’ve already scheduled the next client check-in for this week (because you’ve been a good communicator, just as they need you to be).

Working for the End User (Customer)

Maslow refers to the top-level of the pyramid as the growth need. And here’s how Dr. Burton sums this one up for us:

Once we have met our deficiency needs, the focus of our anxiety shifts to self-actualization, and we begin, even if only at a sub- or semi-conscious level, to contemplate our bigger picture. However, only a small minority of people are able to self-actualize because self-actualization calls upon uncommon qualities such as independence, awareness, creativity, originality, and, of course, courage.

These characteristics perfectly sum up everything you want to and should be as a web designer. Unfortunately, it’s those employer and client needs that can stand in your way before you can truly flex your muscles as a creative.

Once you’ve attended to the basics, though, you’ll get your chance to design the kinds of user experiences you know will delight your client’s customers.

Here’s how their part of the triangle should look:

These are universally applicable needs and cannot be ignored.

After you’ve addressed them, though, you will have fulfilled your responsibility to all three parties: your boss, your client, and your end users. And once you’ve done that, you are free to be the creative designer that you are.

Wrap-Up

What I want you to take away from this, is that there are certain basic needs which you must fulfill when working as a web designer. These are the ones you’ll put into your own hierarchy of needs.

Take a systematic approach, starting with your boss and ending with the customer:

What do you have to do to ensure that your boss is happy to have you on the team?
And that the client is pleased with the site you’ve built them?
So you can design a website and experience that end users respond to positively?

Once you’ve figured all this out, you’ll unlock the answer to whom you work for and, more importantly, how you should work for them.

Featured image via Pexels.

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7 octobre 2020/par Service comm.

Looping Measures of Effectiveness Back to the Creative Team

Actualités, Actualités

When analysts for professional sports teams noticed that marketing promotions that included the team’s logo vastly outperformed similar creative assets that featured player imagery — something which, to the casual observer, this may simply sound like good analyst work — it showed something significant: creatives rarely receive an analytical assessment of their work.

More than half of creatives say they rarely…get qualitative performance data about the creative content

Those analysts didn’t just stumble upon that insight. The feedback loop — where someone is dedicated to evaluating the creative used in marketing campaigns and feeding the data back to designers — was the result of a concentrated effort to improve the creative process, workflow and by extension, organizational culture.

More than half (55%) of creatives say they “rarely” or “never” get qualitative performance data about the creative content they’ve produced. Less than one-in-five creatives (17%) receive such feedback “always” or “often.” That’s according to our research, as published in the 2020 In-House Creative Management Report, which was conducted in partnership with InSource, a professional association for in-house creatives.

Two Approaches to Measuring Creative Value

The 2020 In-House Creative Management Report revealed that 89% of respondents think creative work is important to meeting business objectives. Similarly, 87% said their organization is giving them the same or more credit for the business results their work delivers for the organization.

How can a creative team improve what it does for a business if they never see how their work influences market behavior?

Those statistics are encouraging since creative teams have been asked to do more and more — with the same or fewer resources — for years. However, to sustain this positive relationship with marketing and business leaders, creative teams will need to find quantitative ways to demonstrate their value. The feedback loop strengthens the strategic relationship creatives have with their business leaders.

So how can creative value be measured? Efficiency and effectiveness are the two primary approaches.

Efficiency

Measures of efficiency center on output. Efficiency aims to quantify requests, project by volume, type, requestor, and per designer, completion times, cycle times, cause of delays, and rounds of revision.

Such measures are essential for making a case for the resources the creative team needs to get the work done. In our research, most in-house creative teams are at least thinking about output metrics. This is a good start but it’s just the beginning.

Effectiveness

Measures of creative effectiveness are the next level in organizational sophistication. The creative process doesn’t end when a project has been approved. Instead, there’s a feedback loop that still needs to be completed – performance metrics must be shared with the creative team. How can a creative team improve what it does for a business if they never see how their work influences market behavior?

Importantly, the benefits of sharing performance data goes beyond process improvement. It spreads to the overall culture which strengthens the partnership between creatives and marketing.

As Brent Chiu-Watson, a product leader at Adobe, wrote, measures of efficacy lead to a “mutual interest in understanding creative effectiveness.” In turn, cross-functional collaboration improves and the whole team begins “to provide better insight through dialogue.”

3 Ideas for Looping Measures of Effectiveness Back to Creative

When marketing organizations are interested in measuring creative, there is often more emphasis on measures of output than there is effectiveness. Sometimes, what gets measured is what’s easy to measure. There are several reasons for this:

Creatives haven’t traditionally focused on metrics;
The trend of bringing creative in-house has been driven by efficiency;
Creatives don’t typically have access to performance metrics.

“There is an old adage that you can choose quality, speed or cost, but not all three. Sometimes two, but never all three,” says Adam Morgan, an executive creative director for Adobe, who contributed to the 2020 In-House Creative Management Report. “So, we say the most important thing is quality creative, but then we measure on speed and efficiency.”

Fortunately, Adam and several other big thinkers in the creative space offered some ideas for approaching this business problem.

1) Establish metrics and access in the beginning

“Two thoughts come to mind when you see creative teams not getting feedback on their work. First, does that data even exist? The marketing team might not be collecting it because they haven’t defined success metrics,” wrote Ilise Benun, a speaker, author and business coach for creative professionals at Marketing Mentor.

“Second, the marketing team has data, but they aren’t providing it. In that case, the creative team has to make it easy for the marketing team to pass that data over. Define what those metrics are at the beginning of the project, and then set up the project so that you can collect that information or have direct access to it at the end of the project.”

2) Pair creatives with analytics teams

“In general, teams that are earning their seat at the strategic table are probably also more connected to data. But I don’t think that the creative department should get swamped down in endless metrics,” says Adam.

“Use this as an opportunity to build a strategic partnership with even more departments within the organization who are already focused on measuring performance.”

3) Sharpen analytical skills of creatives

“It’s important to remember that operational metrics are key to showing the impact creative work has on the business,” says our very own Molly Clark, who heads our marketing team. “Creatives will strengthen their relationship with the business by becoming analytical creatives – the best combination of data-driven and creative.”

A Culture of Creative Feedback

The design team for the professional sports organization, at the beginning of this piece, were surprised by their analysts’ findings: most usually agreed that player imagery is visually more compelling. However, the organization built a feedback loop into the creative process that put combined analytics and creative to drive better business results.

Featured image via Unsplash.

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9 septembre 2020/par Service comm.