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A career as a web designer can be extremely lucrative. The average web designer in the US makes around $50-55,000 per year, equating to an hourly rate of around $25. Of course, not every designer will automatically get a full-time, high-paying job as soon as they earn their web design credentials.

Sometimes, you might need to generate a little extra cash, perhaps to supplement your part-time income or keep the lights on while you’re taking some new courses. You can even use your web design skills to earn some extra money on the side while working a standard 9-to-5.

Today, we will be looking at some of the most effective ways to make extra cash on your web design skills.

1. Freelance

Starting with the simplest option, working as a freelancer is one of the best ways to start making cash with your design skills. There are dozens of websites out there to help freelancers find clients these days. Some of the best options include:

  • Toptal: For web developers, designers, and software experts;
  • Upwork: For all kinds of design freelancing;
  • 99Designs: Excellent for selling your designs whenever you like;
  • Dribbble: Display your work and find new clients;
  • Behance: Sell everything from animations to videos;
  • Envato Studio: Sell packages for web design.

As a freelancer, you’ll be able to choose which hours you want to work, and which projects to work on. You can make money from all kinds of design skills this way, from making pages for a website to designing widgets and applications.

However, you’ll also be responsible for tracking down potential leads, building your portfolio, and managing your own taxes, so keep this in mind.

2. Sell Design Assets

As a web design professional, you’ll end up with a lot of assets over the years. Whether you’re working freelance or full-time, not every asset you create is going to be picked up by your customers. Sometimes, you’ll end up with unused content sitting on your computer.

Fortunately, you can leverage these assets for some extra cash. You can sell things like icons, backgrounds, UI assets, and more. You can even sell themes on sites like ThemeForest if you’ve built something your clients weren’t happy with.

There’s a market out there for just about every asset, from icons and PSD templates to documents, fonts, UI assets, backgrounds, and brushes. You might even build your own website where you can sell assets in the future.

3. Design and Sell NFTs

Feel like getting in on the cutting-edge of a new marketplace? NFTs are probably one of the hottest topics in the digital world today. As concepts like Web 3.0 and the metaverse gain traction, NFTs will only become more valuable.

Countless companies and innovators are looking for people to design their NFTs for them these days. If you don’t mind dedicating some of your free time to creating digital graphics, you’re in for a significant amount of earning potential.

If you learn enough about the NFT landscape and blockchain, you could even create your own NFTs. However, this would probably require a lot of time and research. You can learn more about the NFT design and art landscape here.

4. Become a Consultant

Don’t have time to build endless new websites right now? No problem, just help other people build their sites instead. Consultants are people in any industry with expertise and insights they can share to support other people. As a web design consultant, you can offer your expertise to other upcoming freelance designers or business leaders.

You’ll need to invest some time into building your personal brand as a consultant. This means developing your social media pages (like LinkedIn) and creating a portfolio. It also helps to have an air of thought leadership. This usually means you’ll need to share at least some content online.

Consulting can be an excellent way to share your skills with other people without having to do all the work of building a design course.

5. Teach Web Design

On the other hand, if you like the idea of being a teacher, you can make money almost passively with web design courses and webinars these days. While you do have the option of selling one-on-one education to students, this will usually take up a lot of your time.

If your focus right now is on a side hustle to increase your earnings, it’s often much easier to use a site like Udemy or Skillshare. The great thing about teaching web design these days, it’s much easier than you might expect. The majority of solutions on the web allow you to drip content to your clients automatically. This means you only have to create the content once.

You can create a handful of videos, quizzes, and downloadable assets, and make money off your educational resources while you sleep.

6. Create a Web Design Blog

Blogging is still a surprisingly lucrative way to make money. If you have a creative streak and you know how to write about web design in a way other people can understand, you can turn this into an excellent side hustle.

Start by building your own website using your design skills, then start publishing regular blogs with the content you know your customers would be interested in. It’s a good idea to cover a range of topics, from Photoshop, to how to design widgets and more. You can even share reviews of various web design tools and add affiliate links to earn money that way.

Make sure you use SEO strategies to improve your chances of customers actually seeing your blog and promote your content as often as you can across social media. Once you have your blog, you can make money from it by:

  • Working as an affiliate and promoting design products;
  • Showing banner ads or sponsored posts on your website;
  • Selling digital products through your blog (like themes).

If you decide to take the affiliate route, here are some excellent programs to consider.

7. Contribute to other Websites

If you don’t have time to launch your own website and build a following for your blog, you can still make money from writing in other ways. Becoming a freelance web design writer means you can sell your blogs and content to other leading publications.

Many popular websites are constantly looking for new content to add to their blog. If you develop a strong relationship with some of these site owners, you could get yourself a regular gig.

Contributing to other sites as a writer helps you to develop your thought leadership. Many companies will even allow you to link back to your social media pages or profile.

At the same time, you get to earn some extra money writing about things you enjoy.

8. Sell Themes and Templates

A lot of web designers today rely on other themes and templates created for WordPress to help them build their websites. Access to themes and templates can make building a new website a much easier, straightforward process.

If you’ve got some excellent coding prowess, you can develop and sell a host of website themes and templates, and sell them wherever you choose. As mentioned above, there are a number of websites available for selling web design assets. Alternatively, you can sell your own packages and templates on your website, depending on your needs.

If you create a particularly valuable theme, you can actually earn a full-time passive income over time. Placing your themes and templates on marketplace sites will also get you a lot of attention from potential clients in the future.

9. Flip Websites

If you’ve ever seen one of those shows where someone buys a house, makes it look great, and then sells it for a higher price, you’ll understand the basic premise of flipping websites. The idea is to purchase an existing website for a low price (preferably with a good domain name), then fix it up to sell on a website selling directory.

If you want to earn a decent amount of money for your website, you’ll need to dedicate a decent amount of time to building traffic, improving the appearance of the site, and so on. However, it can be fun to take on these projects in your free time if you’re looking for a way to hone your skills.

You might learn some important lessons about how to make websites more profitable while you’re flipping your various sites, which could make you more appealing to customers in the long term.

10. Write a Book

Similar to flipping websites or producing an income from a high-traffic blog, writing a book isn’t something that’s going to give you a lot of extra income overnight. However, it can be an excellent source of passive income in time if you know how to use this strategy correctly.

If you have a specialist skill in web design, or you serve a specific niche, you can generate a lot of attention for an eBook or physical book sharing plenty of accurate and specific information. Remember, writing about web design, in general, will usually make it harder to earn money because there’s already a lot of competition out there.

Writing a book is a fantastic way to create a possible extra source of income as a side hustle, and it can also make you more credible if you decide to go full-time with your web design skills in the future. It’s definitely more impressive to present yourself to clients as a published author.

Remember to advertise your book whenever you can to improve your chances of additional sales.

Find Your Side Hustle

Web design skills are highly sought after in various parts of the digital world. If you’re willing to devote a little time and creativity to exploring the various avenues above, they can all deliver an excellent source of income to you and your potential business. All you need to do is figure out which side hustle makes the most sense for you.

Remember, there’s no one-size-fits-all. In some cases, you might even be able to run multiple side hustles at the same time, particularly if you’re using strategies for passive income, like writing your own book or selling your own course.

 

Featured image via Unsplash.

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The post Side Hustles for Web Design Professionals: How to Make Some Extra Cash first appeared on Webdesigner Depot.

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Designing for user experiences is what all designers do. UX is often thought of as the preserve of app or web designers; however, even a print designer laying out a magazine anticipates reader reaction to the scale of type, the placement of adverts, and the art direction of successive stories.

Because all designers design user experiences, the role of UX Designer has come to mean someone focused on creating a product or service utilizing research and testing to guide decision-making.

To research and test anything, you need metrics: a baseline and a target against which to measure. No one set of metrics is suitable for all projects, but because UX tends to be for financial profit, the Pirate Metrics Framework — Acquisition, Activation, Retention, Referral, Revenue — is a good starting place.

You might seek out very different metrics in some cases. For instance, a museum might measure the success of its education program based on how many students go on to study paleontology. However, those types of metrics are notoriously difficult to quantify. Excepting a few niche cases, successful UX increases user productivity, decreases errors, reduces the cost of support, and increases sales.

So if it’s as easy as counting dollars, why does UX go bad?

UX vs. Design Principles

To understand what UX is, you need to understand what UX is not.

One of the most straightforward design principles to understand is hierarchy: bigger is more important, i.e., a heading is visually stronger than a sub-heading, a sub-heading is visually stronger than the body text.

Design principles stem from one thing: human-centered design. At the most basic level, bigger is more important because the bigger a saber-toothed tiger appears, the more likely it intends to eat me.

The evolution of human beings is so slow that had a smartphone existed at the time, a neanderthal would have been able to tap a button with the same level of precision as me. Prehistoric man shares the same minimum button size as modern man: 48 x 48px. Design principles don’t change, don’t require research, and don’t need verifying with tests.

On the other hand, a neanderthal would not have understood a smartphone, let alone an app. You only need to step back by a single generation to find perfectly intelligent people baffled by a commonly employed design pattern.

Unlike design principles, user experience is a house built on sand. When the sand shifts, the walls crack. The bricks are still solid, but the rain gets in.

Because effective UX is temporary, so is the ROI.

Technology Breaks UX

Technology unfolds at a rapid pace. As technology develops, the user experience defined by that technology changes.

The classic example is the mobile revolution, but technological change does not necessarily mean hardware. One of the most significant shifts in UXD (User Experience Design) in my career has been the popularisation of AJAX — the process of using JavaScript to load new data without refreshing the page. This seamlessness has been around since the early 2000s, but it’s only in the last ten years, as the code to achieve it has simplified, that it’s been widely used.

Jakob’s Law states that users spend most of their time on other sites and, as a result, prefer your site to function like other sites by following familiar design patterns.

Even if your UX is rigorously tested and optimized, when other sites and services carry out their own research, they are testing against the background of younger technology, and the “other sites” Jakob Nielsen refers to begin to change. As a result, the UX of your site is gradually eroded.

The consequence of continual technological change is that user research is constantly invalidated. The UX of an app, site, or service begins to degrade as soon as it is created.

User-Experience Lifecycle

Human beings have two deep-seated motivations: survival and procreation. The most important, survival, depends on discovery — new food sources, new routes through dangerous territory, new ways to skin a mammoth. We are biologically programmed to seek out the new.

A typical user passes through three phases of a relationship with a site, app, or service: discovery > comfort > boredom. Churn, or drop-off, tends to occur in the discovery phase (if the comfort phase is too slow in developing) or the boredom phase. The sweet spot is the comfort phase. That’s the part of the business-customer relationship in which the customer requires minimal support and is least likely to drop off.

The most effective form of UX — meaning the one that satisfies most metrics — rapidly moves a user from discovery to comfort and then continually eases the user back to the start of the comfort phase without tipping back into discovery.

This can be achieved with numerous micro-discoveries, tiny chunks of new experience, from simple functionality tweaks to style revisions.

Summary

All UXD, regardless of the quality, level of investment, and skill of the practitioner, begins to degrade the moment it is created.

Design principles like simplicity are good indicators of successful UID (User Interface Design) and are timeless; comprehensive design systems, brand assets, and content offer good ROI.

The most effective UX is broadly familiar and continually refreshed in small ways, allowing users to enjoy the comfort of the familiar while also experiencing the excitement of discovery again and again.

 

Featured image uses photos by Wolfgang Hasselmann & Shainee Fernando.

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The post When UX Goes Bad (and How to Fix It) first appeared on Webdesigner Depot.

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Few fonts in the world have become a part of the cultural landscape that they have an entire documentary film and a MOMA exhibition made about them. Helvetica, however, is different. It has been the go-to font for everyone from government agencies to hip pop-up shops whenever clean and modern text is called for. It has become so much a part of our daily lives that it has created a long list of detractors. 

It is strange for a humble font to be so used and so hated at the same time. Is Helvetica the font that symbolizes hip, cool and modern? Or is it a ’60s anachronism loved by boomer designers that deserves to go the same way as the 8-track and gasoline?

Birth of a Legend

Helvetica is the Latin word for Switzerland, the birthplace of this font. It was created in 1957 in the middle of a boom of fonts created by Swiss designers that today is known as the International Typographic Style. It was the handiwork of two designers, Max Miedinger and Eduard Hoffmann. 

They designed this simple sans-serif font to be — ironically enough, given today’s divided opinions — a neutral font. It was modern, in the popular style, but simple, dense, and legible. It was something that could be put on a sign and easily be read from a distance. 

Helvetica represented a clean break from the fonts that came before. The designers upended the more formal and intricate serif fonts of the 19th and early 20th centuries with bold, clean simplicity. Perhaps it was a product of a new era, maybe it defined a new era as it went, but Helvetica was a revolution in font design. 

The new font was an enormous hit. One of its earliest fans was the United States Government, who put it everywhere from the sides of space shuttles to agriculture policy reports. The European Union went so far as to require its use on all health warning information. In addition, the font spread to languages as diverse as Khymer, Urdu, and Korean. 

The font was initially cast in hot metal typeset and has been altered and redesigned as the world and printing technology have changed. There have been several updates, all modifying the original design to exaggerate or change the font for greater legibility, particularly on computers where many claim the font falls short. And as with anything popular in the design world, the number of imitators and ripoffs far exceeds the scope of the original.

Where Helvetica Stands Today

Today in the 2020s, despite now being old enough to qualify for a pension, this font is everywhere. Why, though, is something so ubiquitous so controversial among designers?

Any style that becomes the ‘next big thing’ will attract critics, particularly if that ‘next big thing’ sticks around longer than expected. For some, the International or Modern fonts era is simply a piece of history. Not unlike the art or architecture from those eras, the pieces are lovely to look at, but it has been done. To continue it now would be imitation, or worse, a lack of imagination. 

Why the Haters Hate

For some critics, Helvetica has fallen victim to the banality of overuse. The day the US Department of Agriculture decides it loves a style, that style is officially uncool. Too many ‘squares with no taste’ have decided that Helvetica represents what must be cool, so the people in the know reflexively reject it. The trend makers define their role in the art world by being avant-garde and neophilic. They have to use the next new thing before anyone else or their tenure as a trend maker is finished. For these critics, Helvetica isn’t bad per se, just old and worn out. 

Lastly, there is the ever snarky group of critics who have come to loathe Helvetica for what it represents: boring corporate design. Helvetica became the darling of every group of people who wanted to give the image of clean modernity. It’s a boring choice, uninspiring, damn near default. It makes designers look lazy, their work stale. Helvetica’s success in becoming a near-ubiquitous font has made it too much of a default to be cool.

Why Helvetica is Well Used and Well-Loved

There are an equal number of fans for every salty critic who has come to dislike Helvetica. Those who favor the font love that it is true to its design, simple and legible. For a government agency or large corporation, it is clean and efficient. It is stylish enough to give a little life and flavor to the publication but is subdued enough to show professionalism and erudition. 

The font’s connection to the Modernist and International era can be appealing to others. Some styles retain their popularity throughout the years, seen as cultural hallmarks and high points of culture and expression. Helvetica was a product of an optimistic age where the dense, dark expressions of the past were replaced with light and airy styles. These looks have fluctuated in public opinion but have never totally gone out of style. This enduring appeal has kept Helvetica in many designers’ good graces. 

Finally, many fans like it because they have been steeped in its use so long it has become part of their style. From the original modernist era designers to the students they taught, and now their students’ students, it was a look many incorporated into their own style. All designers are products of their education and stand on the shoulders of previous generations; Helvetica has been such a part of the design landscape that many people have made it their own. Perhaps this was conscious, perhaps unconscious, but either way, many cool new designers at the forefront of new styles still choose this font to express text in their works.

Cliché or Classic

Perhaps in a twist of ironic fate, the two designers of Helvetica aimed to create a font that would be, in their words, “A neutral font that should not be given additional meaning.” This clean neutrality was a goal worthy of anything named after Switzerland. And this might very well be the true source of division; it is a plain, clean font into which all designers can place some or no meaning. It is a blank canvas, and just as any blank canvas hung in a museum, it would attract positive and negative opinions by its very nature. 

To call it a cliché, or classic, though, is Helvetic’s conundrum. It is undoubtedly classic, and its rampant overuse causes it to stray pretty far into cliché territory. The strange situation it finds itself in is that it seems to exist as both cliché and classic at the same time. It has become a default but a beautiful default.

Helvetica is everywhere, and like anything that is everywhere, it is both divisive and ignorable. Either way, love it or hate it; it isn’t going anywhere. 

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Few things are more important to a web designer or developer’s chances of success than having the proper workflow. The term “workflow” applies to the set of standardized steps you or your company uses to create, test, and deploy designs or products.

Over the years, as development processes have evolved, so too have the workflows experts use to bring their ideas to life. The MVP workflow, or “Minimum Viable Product” strategy, is one of the most popular options in 2022.

Here’s what you need to know about the MVP workflow and how it differs from some of the other standard workflows developers may be used to.

What is the Designer/Developer Workflow?

As mentioned above, the designer/developer workflow is a series of steps used by experts in the web design world to achieve a creative goal. The process includes the steps taken to start a project, evolve it, and finish it. Since software is never developed without tools, the technology you’ll access throughout the development process is also considered in most workflows.

An example of a standard development workflow might look like this:

  • Scaffolding: This is the stage wherein you start your new web project, creating a git repo, downloading libraries, preparing file structures, and completing other tasks to make sure your product is ready to roll out into the world.
  • Develop: This is where you’ll spend most of your time writing code for your application or website. The development process may include various specific tools and support from other staff members.
  • Test: In this stage, you examine the functionality of your code to determine if everything works as it should. If there are errors or issues, you can go back and develop fixes to the potential problems. Your code may go through the development/test process several times before you can move to the next stage.
  • Integrate: This is when you merge the code for your part of the development process with the rest of the team. You can also integrate your code into websites and existing apps at this point. If you’re working solo, you can skip this process.
  • Optimize: You prepare all your assets for use on a production server during the optimization stage. Files are generally optimized to ensure your visitors can view your site easily or access your applications with ease.
  • Deploy: In the deployment stage, developers push code and assets up into the server and allow for changes to be viewed by the public.

What is MVP? (Minimum Viable Product)

Now you know what a developer workflow looks like, you can begin to assess the concept of the “MVP” workflow. The term “MVP” stands for Minimum Viable Product.

The idea of “Minimum Viable Product” applies to a range of industries, from education to healthcare and government entities. This term comes from lean start-up practices and focuses heavily on the value of learning and changing during the development process.

When you adapt your workflow to focus on an MVP, you’re essentially adjusting your focus to a point where you can create a stripped-back version of something new – like an app or a website. The MVP is built just with the core features (the minimum), so you can bring the idea to market and test it as quickly as possible.

For instance, if your goal were to create an attractive new website for a client, an MVP would focus on implementing the crucial initial tools, and nothing else. While you may create checkout pages, product pages, and other aspects of the site, you wouldn’t populate it with content or start experimenting with bonus widgets and apps.

So, how does this offer a better alternative to the standard workflow?

Simply put, an MVP workflow is quick, agile, and easy. The idea is you can validate key concepts with speed, fail quickly, and learn just as fast. Rather than having to build an entire app and almost start over from scratch every time you find an error, you can race through the iteration and development process.

MVP workflows are also highly appealing to start-ups and entrepreneurs hoping to validate ideas without a massive amount of upfront investment.

Examples of MVP Workflows

Still confused? The easiest way to understand how an MVP workflow works is to look at an example.

Let’s start with a conceptual example. Say you were building a voice transcription service for businesses. The desired features of this product might include the ability to download transcription, translate them into different languages, and integrate them into AI analytics tools.

However, using the MVP approach, you wouldn’t try to accomplish all of your goals with your software at once. Instead, you’d focus on something simple first – like the ability to download the transcripts. Once you confirm you can do that, you can start a new workflow for the next most important feature for the app.

One excellent example of a company with an MVP approach is Airbnb. The entrepreneurs behind this unicorn company, Joe Gebbia and Brian Chesky, didn’t have a lot of cash to build a business with at first. They had to use their own apartment to validate the idea of creating a website where people could share their available “space” in a home or apartment with the public.

To begin, Airbnb only created a very basic website, published photos of their property, and waited to see the results. After discovering people were genuinely interested in renting another person’s home, the company was able to begin experimenting with new ideas to make a site where people could list their properties for travelers.

The Pros and Cons of an MVP Workflow

There are a lot of benefits to the MVP workflow – particularly when it comes to gaining agility and developing new products quickly. However, there are downsides too.

Pros

  • With an MVP approach, you can maximize your learning opportunities and create a more innovative, successful product at speed. You get to test every step of the way.
  • You release iterations or versions of your product quickly, which means you discover problems faster, allowing you to quickly solve these issues.
  • You build on the benefits of customer fans, “evangelists” in the marketplace who are keen to help your product or service grow.
  • An MVP gives you more freedom to try out unique ideas and “risks” you might otherwise avoid with a traditional workflow.
  • Because you’re focusing on creating only the “minimum viable product,” you don’t have to spend a fortune on initially setting up your workflows.

Cons

  • Agile work with an MVP flow requires a lot of effort in collecting constant feedback from customers and releasing iterations.
  • You’ll need to dedicate yourself to releasing many small and frequent product releases on a tight schedule.
  • You might have to revise the functionality of your product or app a number of times.

Creating Your MVP Workflow

If you believe an MVP workflow might be effective for you, the first step is defining your “Minimum Viable Product.” The app, website, or product you design needs to align with your team’s strategic goals, so think about what your company is trying to achieve at this moment – before you get started. If you have limited resources, or specific purposes, like improving your reputation as a reliable company, now might not be the right time to develop a new MVP.

Ask what purpose your minimum viable product will serve and what kind of market you’re going to be targeting. You’ll need to know your target customer to help you test the quality and performance of each iteration of your MVP. Once you know what your ideal “product” is, ask yourself what the most important features will be.

You can base these decisions on things like:

  • User research
  • Competitive analysis
  • Feedback from your audience

For example, if you’re producing an AI chatbot that helps companies to sort through customer inquiries, the most important “initial feature” may be the ability to integrate that bot into existing websites and apps owned by the company.

MVP Approach Guidelines

Once you have your hierarchy of most valuable features for your minimum viable product, you can translate this into an action plan for development. Remember, although you’re focusing on the “minimum” in development, your product still needs to be “viable.” In other words, it still needs to allow your customer to achieve a specific goal.

  • Review your features: Reviewing your prioritized product requirements and the minimum level of functionality you can deliver with each of these “features.” You need to ensure you’re still providing value to your customer with anything you produce.
  • Build your solution: Build your minimum set of features for the product or service. Remember to build only what is required. You can use methodologies like the agile or waterfall method to help guide your team during this process.
  • Validate your solution: Release your offering into the market, and ensure you have tools in place to gather feedback from early adopters. Use beta programs, focus groups, and market interviews to understand how your solution works for your customers and where you can improve on your current offer.
  • Release new iterations: Based on what you learn from your target audience, release improvements to your product quickly. Use your validation strategies to collect information from your audience with each release.
  • Review again: Go back to your product requirements and desired features and start the process over again, this time focusing on the next most valuable functionality. Over time, the value of your minimum viable product will increase.

Using the MVP Workflow Approach

While the MVP workflow approach might not be the right solution for every development or design team, it can work very effectively in the right circumstances. The MVP approach doesn’t minimize the importance of understanding market problems and delivering value. Instead, the focus is on delivering quick value that gradually increases and evolves over time.

As many developers and designers know, the most useful form of product validation in most cases is real-world validation. When your customers have had an opportunity to use a product on a day-to-day basis, they can provide much more effective feedback.

Just keep in mind that committing to the MVP approach also means changing your workflow and committing to iterations – otherwise, other features may never be completed. You’ll need to be willing to work quickly and in small bursts without getting too heavily caught up in one feature or functionality.

 

Featured image via Pexels.

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Our profession evolves every year, whether through the introduction of a new tool, a new cloud service, or a new working method. This constant evolution requires the establishment of a learning culture to continuously share experiences and ideas, thus encouraging everyone to gain new knowledge each year.

Obviously, this demands a portion of our working time and an online library of training resources maintained by entities with authority in the domain. These entities are responsible for updating the content to allow us to continuously improve our skills, sometimes to advance in our career in order to aim for an internal or external evolution. Therefore, relying on trusted education partners is important to ensure the highest-quality learning content.

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AR (Augmented Reality) continues to build as one of the most exciting technology innovations to appear in recent years. More accessible than virtual reality experiences, since no specialist headset is required, AR has quickly emerged as a crucial tool for building unique experiences.

Although interest in AR as a tool for customer interaction and experience has been growing, demand has skyrocketed in recent years. In addition, since the pandemic of 2020, companies no longer have the same in-person opportunities available to create meaningful relationships with customers.

To ensure a client is fully invested in your brand today, you need to find a new way of building that emotional link. As an immersive, experience-led solution for brand building, AR can improve a company’s chance of earning brand loyalty. What’s more, around 71% of consumers say they would shop more often if AR technology were available.

The question is, how do you develop your own AR branded experiences?

Creating Branded Experiences in AR

For an augmented reality experience to be effective, you need more than just the right technology; you need a strategy for how you’re going to engage, empower, and support your target audience.

The best AR branded experiences aren’t just multi-dimensional advertisements; they’re tools intended to engage, inform, and entertain your audience in a new, highly immersive realm. Before you can begin to work on your AR app, you need to think about what kind of branded experience you want to develop. Here are some excellent examples to get you started.

AR Try-Before-You-Buy Interactions

Globally, ecommerce sales are growing at an astronomical pace. Going forward, there’s no question that the digital landscape will become the new platform for shopping and transactions. But, unfortunately, there are some limitations when it comes to shopping online.

While the right website developer or designer can create a stunning site packed with information about a product or service, there’s only so much that a webpage can do. Delivering a truly immersive user experience for your target audience involves replicating the kind of in-person experiences they would get in a digital format.

The best example of this is the “try-before-you-buy” AR app. Most commonly seen in the clothing and beauty industries, this app allows customers to use AR filters to see what everything from a new hair color to a shade of lipstick might look like on them. The experience is highly accessible and engaging because it builds on customers’ familiarity with filters and similar effects on social media channels like TikTok and Instagram.

A popular example of an AR try-before-you-buy experience comes from Sephora, with the “Virtual Artist” application. Originally installed within the Sephora app in 2016, the technology uses Modiface to scan and track the eyes and lips of the customer using a smartphone camera. After that, the system can overlay eye-shadows, lipsticks, and other products, to give the customer idea of what they might look like in real-life.

As AR applications become more mainstream, new solutions are emerging for companies concerned about things like privacy. Consumers who don’t want to load their image into a system for try-before-you-buy experiences can still access the benefits of AR with the right tools.

For instance, ASOS created the new “See My Fit” service in 2020 to help customers shop for clothing during the pandemic. The solution allows users to see what clothing will look like on a model with a similar body type to their own. This helps to show shoppers how products realistically look in similar bodies while reducing the risk of returns.

ASOS certainly saw the benefit of this innovation, with an increase in revenues of around 24% in the six months leading to the end of February 2021.

AR for Product Catalogs and Visualization

We all remember what it was like to flick through the glossy pages of a magazine or catalog for our favorite stores. Unfortunately, in today’s digital age, these paper brochures are far from the most efficient tool for shopping. We need a more digital experience that allows us to select products, see what they will look like, and add them to our virtual baskets.

One excellent example of how companies can use AR to improve the overall shopping and visualization experience for customers comes from Home Depot. The brand was one of the first to upgrade its user experience strategy with a new Project Color application in 2015. Although this app might seem a little outdated by today’s standards, it’s still an excellent insight into what companies can do to improve their customer’s brand experience.

The Home Depot app used AR to scan a room and implement the color a customer chose for their walls into that space, considering things like furniture, shadow, and lighting, to allow for a more realistic insight. The app has updated significantly over the years to become increasingly immersive.

Visualizing products in a real, contextual space is hugely beneficial for a customer’s purchasing experience and perception of a specific brand. If your customer sees buying the right product from you as simple and convenient, they’re more likely to stick with your organization long-term.

The product catalog and visualization approach to AR in brand development has grown increasingly popular in the last two years, perhaps driven by the demand for more online shopping opportunities. In 2020, Wayfair announced the release of an updated version of its “View in Room” app, which now uses LiDAR technology to provide enhanced utility when shopping for home products.

According to Wayfair, the LiDAR technology and “RealityKit” software give customers a more authentic and realistic view, so they can make better decisions about what they want to buy. According to Apple, customers are 11 times more likely to buy an item of furniture if they have seen how it looks in their home using AR.

Creating Unique Brand Experiences

AR is one of the technology innovations in our current landscape, helping blur the lines between digital worlds and reality. In a future defined by the rise of the metaverse, AR could have a significant impact on how we spend our time in a more virtual world.

Already, companies are taking advantage of this, with things like virtual pop-up shops and temporary experiences intended to differentiate their brands. For instance, Machine-A, a London-based concept store, is usually committed to showcasing contemporary fashion designs.

When it became apparent that London fashion week for 2020 would be virtual, Machine-A came up with a virtual boutique enabled by AR. By scanning a QR code embedded into billboards and posters across London, users could enter the boutique virtually from their phones and experience the designs themselves.

The concept created by Machine-A has opened the minds of countless business brand teams and marketers to new methods of increasing engagement and awareness among customers. In a world where you can’t necessarily interact with your top customers in person, providing them with a new and immersive experience can be a great way to generate loyalty.

The companies more willing to invest in innovative solutions like AR are also more likely to stand out as innovators in their field. Other companies have experimented with similar “pop-up” experiences and unique ways to capture audience attention. For example, Burberry placed a QR code in a Harrods store, which customers could scan to visit a branded experience, where an Elphis statue walked around in their surroundings through the lens of their smartphone camera.

It’s even possible to use AR experiences to attract the attention of new audience groups. For instance, the retail brand, Pull & Bear launched an AR game created with Facebook to help the company reach the 90% of Gen Z customers who identify as “gamers.”

Provide New Levels of Customer Support

As many of today’s businesses know, memorable branding isn’t just about having the right image or website; it’s also about providing the correct level of customer service and support. Most purchasing and brand loyalty decisions made today are based on customer experience.

Providing customers with unique experiences to improve their shopping journey is sure to make your company stand out in the new digital age. But it’s also possible to go even further with AR in your brand CX strategy too.

Amazon Salon, for instance, the first bricks-and-mortar hair salon created by Amazon, was partially established to test new technology. The “point and learn” service, for example, allowed customers to point a product they were interested in on a display or shelf and immediately access educational content. Users could also scan QR codes to visit the product page on the QR site.

This helps customers immediately get to the product they want to buy without relying on input from human services agents. In a similar vein, AR could be an excellent way to onboard a customer, learning how to use a new product for the first time.

Imagine having a user’s manual your customer can enjoy scanning through, thanks to AR technology. All your customer needs to do is scan the QR code on the back of a product, and they can see the item they need to build or install coming to life in front of them. This reduces the risk of customers having to call for help from tech support and means clients can see the value in their purchases a lot faster.

Companies can embrace AR as a virtual learning experience, helping users collect information and learn how to do things through an immersive first-hand experience. This kind of immersive technology could help to make any brand stand out as more user-experience-focused. Even car companies could essentially provide their customers with a complete virtual HUD showing them how each button and dial on their dashboard works.

Upgrade Website Design

Perhaps the most common way companies will be using AR to create branded experiences today is by updating their website. You’ve probably already seen examples of AR being used in a host of retail sites, with new experiences designed specifically for the age of augmented reality.

360-degree images, for instance, allow customers to essentially “look around” a product, and see it from different angles, just like they would if they were looking at the item in-store. We can see an excellent example of this on the BMW build-your-own web page, where vehicle browsers can see their vehicles from every angle.

The 360-degree product viewing experience lets you check everything from the side molding to the sculpted edges in perfect detail.  

QR codes and app downloads can also allow customers to take their AR experience even further, looking at things like what life would be like behind the wheel of one of these virtually augmented vehicles.

As AR becomes more commonplace and the tools available for designers in this arena continue to expand, there will be even more opportunities available to bring AR into the website experience. Even essential website upgrades today might include allowing customers to upload pictures of themselves or their homes, then using augmented reality technology to implement parts of a product catalog into the space.

AR Virtual Events

Finally, when it comes to exploring all the unique ways you can build a better brand experience and excellent customer relationships with AR, it’s worth looking at the event space. The event landscape has struggled significantly over the last couple of years. The pandemic forced most live events to be canceled, and although the post-pandemic era holds new hope for upcoming in-person experiences, the landscape will be very different.

Going forward, most companies plan to avoid a complete shift back to in-person events by creating “hybrid” experiences and augmented reality events instead. Augmented and virtual reality tools allow customers to step into an event arena from wherever they are.

For instance, the Pot Noodle Unilever brand hosted a virtual alternative careers fair in AR, where people could use their phones to navigate through a range of graduate employer booths. The unique career fair experience was designed to replace the more common in-person interactions graduates might have as they approached the end of their education.

The custom-developed 3D booths featured a range of different employers, and students could tap on the booth screen they were interested in to see a video from each employer. As an added bonus, the connection to the Pot Noodle AR careers fair website meant that students could also instantly apply for any of the jobs they were interested in.

Similar events could help brands recreate some of the meaningful experiential experiences that their customers have been missing out on in the last couple of years. They could also act as a valuable tool for bringing together people in a hybrid event, where someone visiting an in-person demo table could scan a QR code to send virtual demonstrations of a product back to their team.

This would reduce the number of people who needed to be present in an event environment at any given time, reducing the risk of health issues.

Bringing Brands to Life with AR

In the new consumer landscape, brand relationships are more important than ever. As a result, customers are making more careful choices about who they purchase from, based on their understanding of that company’s values and differentiators.

Now that you won’t always have an opportunity to interact with customers in-person to earn their trust, AR could be the solution for a lot of companies in search of new engagement tools. All you need to do is figure out how you’ll leverage all the benefits AR can offer.

Will you be creating an app, building a new website with enhanced 360-degree photos, or designing in-person experiences? Hopefully, these examples have inspired you to start exploring your options.

 

Featured image via Unsplash.

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