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Today, I’ll show you how to detect whether an HTTP request was submitted via HTML form or with JavaScript to the server.

The examples in this post are based on Nuxt.js and include references to a few global functions (defineEventHandler, getRequestHeaders, sendRedirect). It’s not important that you know how they work. Just focus on the concept. I’ll explicitly highlight the important bits

Source de l’article sur DZONE

Finding a good web design agency is challenging, especially if you’re doing it for the first time. With so many options, it’s challenging to determine which best meets your needs.

The obvious place to start looking for a web design agency is by asking friends, family, and colleagues for personal recommendations, but bear in mind that they may not be qualified to judge your options objectively, and you’ll need to carry out due diligence on any web design agency recommended to you.

The process of researching and evaluating different design agencies can be time-consuming and complex. To make it easier, you must start with a clear understanding of your goals and expectations.

Begin by making a long list of web design agencies and freelance designers that might fit the bill. Then whittle it down to a shortlist by discounting anyone whose portfolio you don’t like — while design is about more than just subjective opinions, it’s also vital that you end up with a website you like and are proud to show off as part of your brand identity.

Now you have your shortlist, there are several key questions to pose to each potential candidate to ensure that they are the right fit for you. Here are the ten questions you should be asking to put you on track to finding your perfect website design partnership.

1. What types of website design services do you offer?

The first thing to realize is that there are many different kinds of websites, and as such, there are also many different kinds of website design services.

The types of website design services offered by web design agencies range from basic site creation to complex ecommerce solutions.

Basic web design services usually include developing and implementing a CMS (Content Management System) such as WordPress, Joomla, or Craft. Agencies may also provide more advanced services such as custom website design, SEO optimization, and web hosting.

Different agencies and freelancers specialize in various types of sites, so you must compare their solutions with your requirements.

2. Do you have any case studies of past projects I can review?

Experience matters when choosing a web design agency. Ask potential candidates about the years they have been in business and the types of projects they’ve worked on. New doesn’t necessarily mean low quality — plenty of great agencies are founded by experienced designers whose portfolios are owned by their previous employers.

However, it is easier to ensure a web design agency is a good fit for your project if you can review case studies of previous jobs. Case studies will provide valuable insights into their approach and techniques and how successful their clients have been.

3. Where are you based?

When it comes to web design agencies, there are pros and cons to hiring a local or remote team. On the one hand, working with a local agency can provide many advantages, such as in-person interaction and access to their resources. On the other hand, working with a remote team may offer greater flexibility, cost savings, and access to a global talent pool.

It’s essential to ask about an agency’s location to understand their services’ advantages and disadvantages.

Effective team communication is essential for any project, so you should check the working hours of any agency you select — you don’t want to wait overnight for answers to urgent queries.

4. Do you specialize in any particular industries or platforms?

Web design agencies may specialize in various industries and platforms, depending on the specific needs of their clients. For example, some might specialize in ecommerce solutions such as Shopify or WooCommerce, while others might focus on frameworks such as Vue or React.

Additionally, web design agencies may specialize in creating custom websites for specific industries, such as healthcare or finance.

Suppose you can locate a web design agency with previous experience developing websites for clients similar to you. In that case, they will be better placed to anticipate challenges specific to your project.

5. What is your process for designing websites?

Before hiring a web design agency, it’s essential to understand their approach to website design. For example, some agencies may take a more traditional “design and build” approach where they create the entire site from start to finish, while others may prefer to work with an existing template and make customizations.

Some design agencies use a traditional waterfall approach, while others adopt an agile methodology. Waterfall is a sequential process in which each step happens in isolation, whereas agile is an interactive approach with frequent testing and feedback.

Knowing how an agency prefers to work will help you establish realistic expectations about how they will integrate into your company culture.

5. Do you offer any additional services, such as SEO or hosting?

Website design agencies may offer a range of additional services, depending on the needs of their clients. Beyond website design and development, many agencies also provide SEO (search engine optimization) and web hosting services.

All reputable web design agencies will ensure that your website meets the minimum standard for technical SEO. But some agencies will also adapt your content to incorporate keywords and phrases related to your industry to help you increase website traffic once the site is launched.

When it comes to web hosting, your web design agency will help you choose the best type of hosting for your needs, but some agencies also provide hosting and will set up and manage a server for you.

6. How will the project be managed, and what is your timeline for completion?

When it comes to website design projects, timeline management is critical to ensure that your new website is delivered on time and within budget. Managing a website project requires careful planning and execution to keep everything on track.

You should also ask how the project will be managed throughout its lifecycle so that you can schedule your in-house timetables.

7. What type of maintenance can I expect after launching the website?

Launching your new website begins a long-term relationship with your web design agency. It’s essential to ask about their post-launch support process to ensure you have all the help and guidance you need. The agency should be able to provide comprehensive maintenance services such as bug fixing, content updates, and security checks.

Additionally, you should understand the process for making changes and requests after the website launch. Find out how quickly they can respond to your inquiries and the cost of any needed updates. This will help you plan your budget accordingly and avoid any unexpected fees.

9. How much will the project cost?

Speaking of costs, it’s vitally important to establish ballpark figures before you shortlist an agency. Like any industry, there is a wide range of different price points, dependent not just on the project but the marketability of the web design agency.

Make sure you ask for a comprehensive quote that outlines all the costs involved. Ask for a payment schedule so you know how much you’re expected to pay upfront. Check on any additional fees, such as maintenance or hosting.

Never adjust your project to secure a web design agency outside your budget. If you can’t afford a particular provider, strike them off your shortlist and move on to the next candidate.

10. What do you need from me?

As a client, there are several steps you need to take to ensure that your website design project runs smoothly. You will need to supply a detailed brief if nothing else.

You should be prepared to schedule regular feedback sessions so your agency can stay on track. You’ll probably need to supply brand materials such as logos, style guides, and any text, images, and videos you want to be included. The agency may want you to sign a contract, agree on a payment schedule, and pay an initial deposit.

Conclusion

Hiring a web design agency is challenging, especially if you don’t have the technical knowledge to assess an agency’s past work objectively.

By asking the questions above, you’ll get a solid sense of what the company is like to work for, how well they fit your corporate culture, and whether their proposed solution is within your budget.

The more questions you ask, the better informed you’ll be, and the more likely your website design project will succeed. Good luck!

 

Featured image via Pexels.

Source

The post 10 Questions You Must Ask Before Hiring a Web Design Agency first appeared on Webdesigner Depot.

Source de l’article sur Webdesignerdepot

The best CRM (Customer Relationship Management) software solutions help sales teams streamline critical processes to improve productivity, track customer interactions and gain actionable insights to deliver a personalized experience to sell smarter, shorten the sales cycle and drive better retention rates.

This article reviews the 21 best CRM software to help you streamline your searches. We’ll cover the key features, user experience, pricing plans, strengths, and weaknesses. So, let’s get to it.

1. Salesforce Sales Cloud CRM

Salesforce Sales Cloud is a cloud-based customer relationship management solution that supports large sales teams and every customer touchpoint.

Over 150,000 companies, including world-leading brands like IBM, NBCUniversal, and Sonos, use the CRM system to streamline workflow automation. 

Key Features

Project Management — The software natively integrates with Slack, allowing you to seamlessly manage your Salesforce tasks in one central location and collaborate remotely with colleagues, customers, and partners in real-time. 

Sales Forecasting — Salesforce can estimate your future sales revenue using your current and historical pipeline data. Again, integrating with apps like revVana helps you gain better revenue insights.

Flexible and Scalable — This CRM software helps small businesses and enterprises meet their growing needs without sacrificing performance. Salesforce CRM is entirely cloud-based, supports over 8,700 integrations, and has an open API, making it highly extensible.

User Experience

Setting up an account only takes three steps.

The dashboard is clean and straightforward, making it easy to use. You can click the modules on the navigation menu to use its features. Additionally, the CRM software displays information in graphs, pie charts, and tables in an easy-to-understand way.

Salesforce Sales Cloud has a robust knowledge base to hit the ground running immediately.

Pricing

Salesforce offers four subscription plans, billed annually:

  • Essential $25 per user per month
  • Professional $75 per user per month
  • Enterprise $150 per user per month
  • Unlimited $300 per user per month

Strengths

  • It’s fully cloud-based (you don’t need to install anything)
  • 30-day free trial
  • Customer relations management automation
  • Supports over 8,000 integrations and apps
  • Multilingual and multi-currency support
  • Open API
  • Leads management and business intelligence tools
  • Round-the-clock support
  • Multiple appointment scheduling
  • Mass emailing capability

Weaknesses

  • It doesn’t support live chat
  • Not suitable for on-premise deployment

2. Pipedrive

Pipedrive is one of our top options for the best CRM software today. The cloud-based solution helps marketers set up their pipelines, track progress in real-time and automate routine tasks. Over 100,000 companies in 179 countries use the software.

Key Features

Real-Time Alerts — Pipedrive has a built-in reminder that keeps you posted on all your sales activities so you don’t miss a follow-up.

Reporting — The CRM provides detailed reports on pipeline performance. With this insight, you can measure your progress against your business goals.

Revenue Forecasting — The software can forecast your sales volume and revenue using your pipeline data. It automatically updates the estimate when a lead’s status changes.

Leads Capture — Pipedrive has a customizable web form that helps you capture leads for your pipeline. Also, you can segment the leads for personalized communications.

User Experience

Pipedrive is user-friendly. New users will be able to get the hang of it quickly. Also, the CRM software has a robust help center to help users set up and customize their accounts.

It features a visual pipeline that lets you see your sales strategies and process and update a lead status by dragging and dropping it. Additionally, it presents reports in easy-to-understand ways.

The software offers live chat and round-the-clock email support for quick resolutions. 

Pricing

Pipedrive offers four plans, billed monthly and annually.

  • Essential $11.90 per user per month
  • Advanced $24.90 per user per month
  • Professional $49.90 per user per month
  • Enterprise $74.90 per user per month

Strengths

  • Faster deal closing
  • Omnichannel lead generation
  • Efficient customer relationship management
  • Free trial (no credit card required)
  • Goal setup and tracking
  • Sales forecast
  • Over 350 integrations
  • 14-days free trial
  • API support
  • Real-time support

Weaknesses

  • No free plan
  • The dashboard could feel overwhelming

3. Oracle Netsuite CRM

Oracle NetSuite Customer Relationship Management software promises to deliver the real-time data you need to manage interactions with potential customers, existing customers, and suppliers, deliver exceptional customer experiences and drive sales.

Over 32,000 customers use Oracle NetSuite products.

Key Features

Sales Force Automation — NetSuite CRM SFA unifies your sales processes and provides unprecedented insights into every aspect of your customer relationship to supercharge your sales performance.

Marketing Workflow — You can create and launch targeted marketing campaigns to grow your leads pool. Also, the CRM lets you segment your leads to deliver a personalized experience, shortening the sales cycle.

Customer Service Management — NetSuite automates customer service management, allowing users to focus on other pressing day-to-day activities. For example, it can review the status of submitted tickets and reply with follow-up communications.

Partnership Relationship Management — NetSuite CRM is not just a customer relationship management software. Instead, the platform is a complete business management tool that helps you manage relationships with partners, share real-time information, and maintain control over partner-focused sales processes.

User Experience

This CRM could be more beginner-friendly if not for its many features and advanced functionalities. However, the software offers a search feature to help users find things faster. Another user experience challenge is Netsuite’s time-demanding customization.

Plus, some users have reported crashes and downtime.

Besides these challenges, NetSuite has an excellent user interface that makes it exciting. Also, it offers live chat support, helpful resources, and a comprehensive knowledge base.

Pricing 

NetSuite charges an annual license fee but doesn’t provide any pricing plans. You must contact their customer support to learn about the deployment needs of their CRM systems.

Strengths

  • A centralized data source that gives users unprecedented visibility into their sales process
  • Salesforce, marketing, and customer service automation
  • Partner relationship management
  • Advanced reporting and analytics
  • Great user interface
  • Sales forecasting
  • Mobile 

Weaknesses

  • No monthly subscription plans
  • Not-too-great user experience
  • Expensive compared to other CRM solutions

4. Zoho CRM  

Over 250,000 businesses worldwide use Zoho CRM software solutions. It helps management, marketing, support, and sales teams address their customer relationship management and omnichannel engagement needs.

The platform empowers users to deliver personalized experiences and drive sales through multiple channels.

Key Features

Sales Force Automation — You can create workflows to reduce manual data entry, eliminate redundancies and automate repetitive sales, marketing, and customer service functions. 

Journey Orchestration — Zoho CRM lets users create personalized customer journeys and track each prospect’s path to identify delays or loopholes and optimize the sales process.

Omnichannel — With the Zoho CRM software, you can engage and track customer interactions across multiple channels, including email, social media, phone, and the self-service channel. 

Sales Enablement — Zoho CRM enables frictionless sales processes. You can generate quotes, invoices, and orders within the CRM software. Also, it lets you set up partner portals to grow your business and manage relationships with stakeholders.

User Experience

The Zoho CRM dashboard is clean, straightforward, and user-friendly. So, you can use all of its features as a first-time CRM user.

For example, the software lays the module tabs above the fold at the top bar, making them easily accessible. The reports are also less overwhelming as you can drill into the report you want to see, one at a time.

Zoho CRM offers webinars, tutorials, free eBooks, and documentation for easy setup and customization. No live chat support.

Pricing

Zoho CRM offers four subscription plans billed monthly and annually:

  • Standard $18 per user per month
  • Professional $30 per user per month
  • Enterprise $45 per user per month
  • Ultimate $55 per user per month

Strengths

  • Mobile
  • Marketing and sales automation
  • Advanced template and layout customization
  • Insightful reporting and analytics
  • Team collaboration
  • Support customer self-service portal
  • Predictive sales and intelligence
  • Voice assistant
  • Multilingual and multi-currency support
  • App marketplace with several third-party developers
  • REST API support
  • Activity reminders and sticky notes
  • 15-days free trial

Weaknesses

  • No live chat support
  • Limited native marketing automation (needs extensions)

5. HubSpot CRM 

HubSpot CRM is a cloud-based customer relationship management solution for salespeople, marketers, customer service agents, operations managers, and business owners. Top global brands like Atlassian, Doordash, and Wistia use the HubSpot CRM software.

Key Features

Multiple Hub — HubSpot CRM offers five hubs—marketing, sales, customer service, CMS, and Operations—that lets you pay for your needs. In addition, you can integrate up to five hubs into a single CRM to streamline your business processes. 

Email Marketing — The software has a built-in email marketing capability for targeted campaigns to your audience. In addition, you can create customized emails with the intuitive drag-and-drop editor.

Lead Generation — With the built-in lead-capturing forms, ad management tools, and landing pages, you can generate leads online, feed them directly into the CRM and convert them to customers.

Customer Support Portal — You’ll get a customer support portal to manage customer services and support requests, minimizing the burden on your customer service team. With the portal, you can also set up your knowledge base.

SEO Advisor — The SEO Advisor provides actionable SEO tips which can help you rank essential keywords on Google search results. It comes in handy when creating blog posts or developing landing or website pages.

User Experience

You can set up HubSpot CRM quickly and get it running immediately.

The CRM is easy to use and has an excellent user interface. You can customize your dashboard to quickly view your sales pipeline all in one place to enhance your user experience. Also, HubSpot presents its reports in an easy-to-understand way.

It also integrates seamlessly with other tools. In addition, HubSpot offers onboarding services and multiple support channels—phone, email, live chat, and online community.

Pricing

HubSpot offers a free version but with limited access to its tools. You can extend its functionality based on your needs by subscribing to a plan in the appropriate hub.

Marketing Hub

  • Starter $45 per month
  • Professional $800 per month
  • Enterprise $3,600 per month

Sales Hub

  • Starter $45 per month
  • Professional $450 per month
  • Enterprise $1,200 per month

Customer Service Hub

  • Starter $45 per month
  • Professional $450 per month
  • Enterprise $1,200 per month

CMS Hub

  • Starter $23 per month
  • Professional $360 per month
  • Enterprise $1,200 per month

Operations Hub

  • Starter $45 per month
  • Professional $720 per month
  • Enterprise $32,000 per month

Strengths

  • Powerful collaborative tool, Integrating marketing, sales, customer service, CMS, and operations in a single CRM solution.
  • A free version
  • User-friendly and intuitive
  • Large CRM database
  • Sales and marketing workflow
  • Insightful reporting and analytics
  • Lead management 
  • Seamless third-party integration
  • Social posting from the CRM
  • Meeting scheduling
  • Mobile app

Weaknesses

  • Limited features that could push to acquire other HubSpot licenses
  • HubSpot licenses are on the high side.

6. Freshworks

Freshsales is a sales CRM software that promises to help you gain a 360-degree view of your customers, deliver personalized engagement, shorten the sales cycle and accelerate revenue with context-driven sales. Brands like Klarna, Blue Nile, and PharmEasy use the CRM system.

Key Features

Lead Generation and Scoring — Freshwok offers CRM tools to help you run personalized campaigns and generate leads from your website visitors. You can also score the leads based on their engagement level.

Deal Management — Freshworks provides a birds-eye view of the deals in your pipeline, making it easy to prioritize and work on them immediately. You can also collaborate with multiple salespersons on the same deal., 

Workflow Automation —The software’s built-in workflow automation lets users automate repetitive tasks to save and boost the sales force’s productivity. You can quickly create automation with the pre-set templates.

AI-Powered Insights —Freshworks’ algorithm, Freddy AI, does the heavy lifting so that you can focus on only deals that convert. Additionally, it delivers AI-powered insights that help you drive faster deal closure. 

Omnichannel — The software enables users to reach customers on their preferred channel without exiting the CRM software. For instance, you can connect with your contacts via email, phone, live chat, WhatsApp, SMS, and Zoom.

User Experience

You can set up an account in three simple steps and connect your email account to the CRM software.

The dashboard is clean and less overwhelming. As a result, you are likely to crack the software at first use without facing many challenges. Also, you can import your sales data and start using the CRM tools immediately without starting from scratch.

You can use the FAQ, help center, or live chat for quick resolutions when you run into issues.

Pricing

Freshworks offers the best free CRM software with basic features—ideal for beginner users. In addition, you can subscribe to a paid plan to access more tools.

  • Growth $15 per user per month
  • Pro $39 per user per month
  • Enterprise $69 per user per month

Strengths

  • Email marketing within the CRM software
  • AI-powered deal insights
  • Built-in lead generation capability
  • Seamless sales process automation
  • Multilingual and multi-currency support
  • Territory management
  • Omnichannel customer engagement
  • Over 30 reports
  • A free plan
  • Mobile app
  • 21 days free trial of the highest tier plan
  • Provides a 360-degree view of the business
  • AI-based leads scoring
  • Pipeline visualization

Weaknesses

  • Hard-to-reach support
  • Limited third-party integrations

7. Monday

Monday CRM software is one of the best CRM software in the industry. Over 125,000 businesses use it to generate leads from multiple sources, qualify them in a central location, and track and manage all aspects of the sales cycle, from pre-sales to post-sales, all in one place.

Key Features

Email Tracking — With Monday, you can centralize your email communications and track essential email metrics to learn when to reach out, saving you time on cold leads. It also lets you create personalized emails with built-in templates.

Sales Process Automation — You don’t have to waste time on repetitive sales processes. It’s one of the best CRM software for automating your workflows, enabling you to focus on essential things. For instance, it can assign leads to sales reps, notifies you when a prospect opens an email, and more.

Leads Capturing — You can feed your sales pipeline with steady streams of qualified leads collected from multiple sources, qualify them on the CRM, and automatically score them based on pre-set criteria.

Post-Sales Management — Monday’s post-sales management capability lets you continuously manage customer relationships and drive after-sales customer satisfaction to boost customer retention.

User Experience

You can quickly sign up with Gmail and set up your account in a few more steps.

You can sell your sales pipeline and customer journey at a glance. Also, the user interface is excellent, and the software presents information in ways anyone can quickly grasp. In addition, it has a desktop notification feature that keeps you updated on your sales activities in real-time.

Users can customize their dashboards to see only the things they like. Unfortunately, the support doesn’t provide live chat support; however, it tries to compensate for this with a robust help center and round-the-clock email support.

Pricing

Monday offers a free plan for its CRM software and four premium subscription plans.

  • Basic $10 per month
  • Standard $14 per month
  • Pro $24 per month
  • Enterprise (custom package)

Strengths

  • Free and custom plans
  • Workflow automation
  • Email tracking and centralized communication
  • Pipeline visualization
  • Customizable reporting dashboard
  • Built-in lead management (capturing and auto-scoring)
  • Post-sales customer relationship management
  • Third-party integrations
  • Mobile app
  • Online community and robust help center

Weaknesses

  • Limited native marketing automation
  • No live chat support

8. Keap

Keap is one of the leading sales CRM solutions that cater to small businesses. The software promises to help them grow their leads, improve revenue and drive customer retention through enhanced customer relationship management and marketing workflows.

Key Features

Email and Text Marketing — It’s the right CRM software for small businesses seeking to bring email and SMS marketing into their marketing mix and manage them in one place. They can quickly create email and SMS campaigns with built-in templates and send them to their segmented lists.

Sales and Marketing Automation — With Keap, small business sales teams can automate critical sales and marketing processes to deliver a personalized experience to customers and drive targeted business growth while saving valuable time and human resources. 

Lead Capturing — You can acquire and track leads at every touchpoint. This CRM software comes with CRM tools for capturing leads like landing pages, dedicated sales funnels, forms, and appointment schedulers, which you leverage to generate consistent leads. 

eCommerce — Keap supports payment processors like Stripe, PayPal, and Wepay, allowing you to send and receive payments within your CRM software. The platform has facilitated over $2.6 billion in online sales since its launch.

User Experience

Keap promises a 14-day free trial. But I need help accessing the feature after signing up; the offer is only available to randomly selected businesses.

If the software can deliver on its promises, it will be great for the user experience. 

Pricing

Keap offers three subscription plans, billed monthly and yearly.

  • Pro $129 per month
  • Max $199 per month
  • Max Classic (custom plan)

Strengths

  • A referral program that pays up to 30% commission
  • A high-reaching user community
  • Knowledge base and help center
  • Native payment platform
  • Built-in email and SMS marketing
  • Advanced automation
  • Expert assistance

Weaknesses

  • No mobile app
  • Limited subscription plan
  • Expensive annual packages
  • The free trial is often unavailable
  • unreliable

9. Sage

Sage integrates sales, marketing, and service modules to deliver world-class customer relationship management software.

It’s one of the best CRM software in the market. With this solution, you can gain valuable insights into where your business stands to make better business decisions.

Key Features

Service Module — This module brings customer service management functionality within the CRM, enabling you to deliver an exceptional experience to prospects and customers, nurture them into long-term relationships and generate repeat businesses.

Sales Modules — With this module, you can automate your sales processes to accelerate sales performance and boost productivity. The company’s customer data shows that sales reps using this feature improved productivity by up to 40%.

Marketing Module — You can plan and run omnichannel, targeted marketing campaigns within the CRM and optimize campaigns to deliver more results with the built-in insightful reports.

User Experience

Sage doesn’t offer its pricing plans upfront. Also, you can’t sign up online. Instead, you’ll need to leave your business information online and wait for their support team to call, which might take time to come.

The user interface is excellent, but the CRM software integrates with only limited applications. In addition, real-time case resolution still needs to be improved. However, the software offers a community forum.

Pricing

Sage doesn’t have public pricing information. 

However, the software license could cost approximately $600 annually for each user. In addition, one-time initial implementation and related services could take the total cost to about $8,000. 

Strengths

  • Single modules to fully Integrated solution
  • Powerful real-time insights 
  • Team collaboration
  • Sales and marketing automation
  • Customer service management

Weaknesses

  • No straightforward signup
  • No subscription plan
  • Limited integration

10. Insightly CRM

Insightly is a popular CRM tool developed to help businesses streamline their processes, collaborate across teams, and integrate all the applications they need to drive sustainable growth.

Over 25,000 companies, including Bloomberg, Bosch, and Sanofi, use the platform, making it one of the best CRM software platforms today.

Key Features

Relationship Mapping — You can link your customer data to existing contacts to map and understand how your customers relate. This feature helps you get a high-definition picture of your customers.

Marketing  — Insightly’s unified marketing platform enables marketing teams to build sales pipelines, attract and engage ideal customers with intelligent and segmented campaigns and automate marketing processes to grow the business faster.

Sales  — You can centralize your customer data in one place, managing leads and spotting and prioritizing those most likely to convert. You can also create and send emails within Insightly and automate your workflows.

Service  — Insightly empowers customer service teams to solve customer challenges more effortlessly. You can receive customer support tickets in one place, quickly share information across the organization and receive actionable insights to improve customer experience.

Integrations  — You can connect all the tools you need to grow your business and manage them under one app. Also, Insightly’s AppConnect supports this CRM’s users in building custom integrations and workflows.

User Experience

Insightly has a clean design with a user-friendly interface. 

Some users complained that it could be challenging to grasp all its possibilities fully. However, it features a knowledge base, videos, and tutorials that could bring you up to speed as quickly as possible. The platform also offers live chat support.

The filters and bulk email could be better.

Pricing

Insightly’s CRM systems come in three plans, billed annually:

  • Plus, $29 per month
  • Professional $49 per month
  • Enterprise $99 per month

Strengths

  • Custom integration and workflow builder
  • Project management and team collaboration
  • Sales and marketing automation
  • Module for customer service teams
  • Scalable CRM
  • Live chat support
  • Free trial
  • Low-entry cost
  • Mobile app
  • Customer relationship mapping

Weaknesses

  • Annual billing
  • Learning curve

11. SugarCRM

SugarCRM is one of the best CRM platforms in the market. It delivers CRM solutions that help companies gain a comprehensive high-definition view of their customers in the past, present, and future to enable predictability, boost situational awareness and reach new levels of business performance. 

Key Features

Predictive Forecasting — SugarCRM leverages historical and real-time data from multiple points to identify issues, root causes, and opportunities and deliver actionable sales insights. In addition, it offers automatic alerts for fast response.

Sales and Marketing Automation — You can automate anything with SugarCRM, from data collection, leads routing, and quote approval to leads scoring and marketing to deliver meaningful buying experiences, shorten the sales cycle, and drive revenue.

Customer Service Management —SugarCRM native customer service management support enables you to deliver a personalized, positive experience to customers at every touchpoint. In addition, the software automates critical processes to reduce the burden on your customer support team. 

User Experience

SugarCRM has a solid user interface.

However, you must pay for at least three users before you sign up for any plan, making the software expensive. Also, the CRM software offers a more complex signup process. You’ll need to fill out an online form to contact support.

SugarCRM has a user community and resource center that can help you quickly set up your account and learn how to make the most of the CRM software. Also, phone support is available in four languages.

Pricing

SugarCRM has four monthly plans, billed annually and requiring a minimum of three users.

  • Market $1000 per month/user
  • Sell $45 per month/user
  • Serve $80 per month/user
  • Enterprise $85 per month/user

Strengths

  • AI-Powered prediction
  • Full situational awareness
  • Sentiment assessment
  • Powerful automation and workflow
  • The built-in customer service solution
  • On-premises deployment
  • Omnichannel customer engagement

Weaknesses

  • No complimentary or trial plan
  • Lacks a mobile app
  • Expensive plan

12. NetHunt

NetHunt is one of the best CRM platforms built for Gmail and Google Workspace users, designed to help them manage leads, nurture prospects, and stay on top of their sales performances. The solution also plays well with LinkedIn and eight other tools.

Key Features

Data Organization  — With NetHunt, you can organize your business data effectively and productively. Also, the solution organizes your deals and sales pipelines in an easy-to-understand manner, providing insights into what works and doesn’t.

Sales Force Automation  — Using this sales CRM means your sales team won’t have to waste time on repetitive tasks. Instead, the solution automates key sales processes like leads capturing and nurturing, contact updates, and others so they can focus on other things.

Centralized Communication  — You can centralize your business communications, regardless of your customer’s preferred channel, whether social media, email, telephone, messenger, or live chat, and manage everything on the go under one app roof.  

User Experience

You can create an account in three clicks. The interface is clean and user-friendly. You can quickly update your deals by dragging and dropping them and visualize your pipeline to see your entire sales process and performance at a glance.

Also, you can set up workflows and integrations in a few minutes. Both processes are intuitive and might not require any learning curve. In addition, NetHunt has a help center and offers live chat support.

Pricing

NetHunt is available via four subscription plans, billed monthly and annually.

  • Basic $24 per month
  • Business $48 per month
  • Advanced $96 per month
  • Custom plan

Strengths

  • Zapier integration
  • Advanced data organization and visualization
  • Workflow automation
  • Omnichannel communication
  • Mobile apple
  • Live chat and phone support
  • Code-free web form for leads capture
  • Low-entry fee
  • Free trial and custom plan
  • Chrome browser extension
  • Open API
  • Cancel anytime

Weaknesses

  • Available only to Gmail and Google Workplace users
  • Limited integration options
  • Limited marketing automation 

13. FreeAgent

FreeAgent CRM helps teams collaborate more effectively to get things done. The software promises to help users track their progress in real-time and gain actionable insights to optimize their performance. Over 1,000 businesses worldwide use the platform.

Key Features

All-In-One Solution — With FreeAgent CRM, you won’t need to open multiple browser tabs to get your job done. Instead, you get everything done in one place. You can also automate repetitive tasks to get more done in less time. 

Workflow Optimization — You can streamline business processes to complete more work efficiently. The CRM tool can help you organize and prioritize deals so you can focus on those most likely to move the needles for your business.

Code-Free Customization — FreeAgent code-free customization enables you to set your account to meet your business’s unique needs. The software also integrates with other apps, making it highly extensible.

User Experience

FreeAgent CRM is easy to use and has a visually appealing user interface. The software enables complete funnel visualization and presents reports in ways anyone can understand.

You can quickly connect with the company’s in-house CRM experts to set up and customize your account to explore its full possibilities. The solution also offers live chat and helpful resources.

Pricing

FreeAgent offers “Unlimited Users” and “Per User” pricing packages with different plans, billed monthly and annually. The Per User package has three plans.

  • Starter $45 per month
  • Professional $90 per month
  • Enterprise $120 per month

Strengths

  • Highly extensible
  • All-in-one solution
  • Fully cloud-based
  • Code-free customization
  • Workflow automation
  • Full funnel visualization
  • Customer service management
  • Third-party integrations
  • Live chat support
  • Custom app
  • ISO 27001 compliant

Weaknesses

  • No mobile app
  • Poor search and filter

14. Creatio CRM

Creatio CRM is one of the best CRM software used by small and medium-sized businesses in over 100 countries to automate end-to-end customer journeys with no code. You can purchase separate modules or deploy the software as a unified CRM tool. 

Key Features

Marketing Creatio — With this module, you can automate your marketing campaigns, lead management, and deliver personalized omnichannel communication to boost business revenue and drive customer retention.

Sales Creatio — Creatio supports sales teams to collaborate across boards and automate mission-critical sales processes to get more things done. The software also provides a 360-degree view of customer journeys to personalize their experience.

Service Creatio — You can automate and manage customer service workflows on Creatio to save the support team valuable time and deliver an enhanced, personalized experience to customers. The software uses AI to streamline the handling of service cases.

Studio Creatio — Creatio’s no-code UI builder helps non-technical users build business applications and processes with maximum freedom using easy-to-use drag-and-drop visual design tools.

User Experience

The analytics and reporting are insightful, and you can quickly visualize the data in a few clicks.

The software’s no-code capability means you can complete projects that usually take months or even days. In addition, support is multilingual, so you’ll always get assistance whenever the need arises in your preferred language. 

Also, the platform has helpful resources for quick self-help.

Pricing

Creatio has different subscription packages for each module (Creatio). 

The monthly sales and service modules subscriptions range between $25 and $60, while Marketing Creatio goes for a $1,000 to $100,000 yearly fee. You’ll need to contact support to understand the cost of deploying its unified CRM solutions.

Strengths

  • Cost Calculator
  • Cloud and on-site deployment
  • 360-degree customer view
  • Unlimited no-code customization
  • End-to-end workflow automation
  • Real-time analytics
  • Trial plan
  • Custom plan

Weaknesses

  • Expensive plan
  • No mobile app

15. Close

Close is a cloud CRM solution for remote salespeople. As one of the best CRM software in the industry, it makes team onboarding a breeze, automates and analyzes workflows, and helps you grow revenue quickly. It also integrates well with some of your tools, bringing your software stack to one place.

Key Features

Calling — Close has built-in call software to help you reach more people effortlessly and double your call volume and velocity. With the predictive dialer, you can call multiple numbers at once, and the software automatically routes answered calls to available reps.

Video — Close natively support Zoom, enabling remote selling with videos. The software can connect your Zoom account and sync your previous recordings with the CRM software. It also alerts you five minutes before every meeting, and you can add notes during the meeting for context.

Call Coaching — With Close, you can train your sales team, no matter where they are, all within the CRM without needing to invest in expensive online training tools.

Workflow Automation — The CRM solution offers in-app email and calls automation that can simplify your workflow and help you get more work done. Also, you can save and share winning templates with team members to boost the reach rate and close deals faster.

User Experience

Close is an easy-to-use CRM software for busy salespeople with no learning curve. 

You can quickly create an account, set up your workflow sequences, and immediately put the CRM to work. The software also has dynamic smart views that let you prioritize your leads and quickly find what you need.

Close offers free migration and support, so you can get assistance whenever needed. However, it might not be real-time since the software doesn’t offer live chat.

Pricing

Close offers four subscription plans billed monthly and annually.

  • Starter $25 per month
  • Basic $59 per month
  • Professional $89 per month
  • Business $129

Strengths

  • Remote selling
  • Power and predictive dialer
  • Built-in email and SMS marketing
  • Powerful reporting insights
  • Free trial, migration, and support
  • Sales force automation
  • Phone and email support
  • Pipeline visualization

Weaknesses

  • No mobile app
  • No live chat support

16. Nutshell

Nutshell is an all-in-one B2B CRM software designed to help teams manage contacts and leads, sell smarter and gain valuable insights to track performance and optimize the sales process. Over 30,000 sales and marketing professionals use the software to streamline their workflow.

Key Features

Pipeline Management — Like most CRM, you can visualize your customer’s journey at a glance. With this feature, you can view, manage and prioritize leads for a faster closing.

Sales Automation — From lead assignments to scoring, task reminders, and more, Nutshell automates these tasks at the snap of a finger, allowing your team to focus on actual closing. 

Email Marketing Campaigns— Nutshell helps you send targeted, beautifully designed marketing emails. You can save time with the built-in template and see who engages with the email in real time. 

Leads Capturing  — The CRM has a native web form to capture leads and feed them directly to your pipeline. In addition, you can embed the form on your website to generate leads from web visitors.

User Experience

Nutshell reporting is top-notch, with an excellent interface. 

However, some users complained the email builder is subpar and could need improvement. Also, it offers limited customization.

Besides these, the software is excellent for quickly connecting all your software tools and accessing them in one place. The company doesn’t charge for customer support, and they can help you migrate your data to hit the ground running immediately.

The CRM offers several helpful resources to help you resolve issues and put the software to full use. 

Pricing

Nutshell offers two plans, billed monthly and annually. Here’s the cost per user per month:

  • Nutshell $19
  • Nutshell PRO $49
  • Nutshell Marketing (custom plan)

Strengths

  • Open API
  • Mobile apps
  • Free Migration
  • Sales force  automation
  • Leads generation
  • Pipeline visualization
  • Email marketing campaigns
  • Sales forecasting
  • Dependable support 
  • Custom marketing plan

Weaknesses

  • No live chat

17. Nimble

Nimble is one of the best CRM software for small and midsize businesses, used by over 140,000 professionals. Also, world-leading brands like UpWork, GoDaddy, and Flexjobs use the platform. 

Key Features

Nimble Prospector — With Nimble, you can efficiently prospect leads on any social site, website, or cloud application and connect with them in less time. The prospector is available as a browser extension, making it readily available.

Relationship Management — The software helps users manage customer contact details, automate key business processes, enable social listening and gain valuable business intelligence to deliver superior customer experience.

Email Marketing — The built-in email campaign management functionality means you won’t need to switch tabs or need third-party services to engage customers via personalized emails and track your progress.

Smarter Actions — Nimble provides actionable business and customer intelligence to take more intelligent actions to gain complete control of your sales process. For example, you can visualize your sales funnel, gain social insights to prepare for meetings, and discover engagement opportunities.

User Experience

You’ll likely start your Nimble experience by importing a CSV file of your existing contact database; thankfully, the software makes this process very straightforward. Also, the CRM makes importing and syncing data with other apps seamless.

Additionally, Nimble’s “Today Page” feature provides an overview of all your upcoming activities, deals, and engagement opportunities from social mentions and essential contacts to reach out to, making prioritizing more effortless.

The software has a support center and a live chat for quick assistance.

Pricing

Nimble offers only one subscription plan—Nimble Business, available for $25 monthly for a user. However, you’ll pay only $19 if you opt for the annual plan.

Strengths

  • App Marketplace
  • Native leads prospector
  • Browser extension
  • Activity tracking and team tasks management
  • Built-in calendar
  • Pipeline management
  • 360-degree view of customers and leads
  • Marketing automation
  • Contact management
  • Live chat
  • Business and customer intelligence
  • Office 365 and Google Workspace integration
  • Low entry fee
  • Social listening and mentions

Weaknesses

  • No mobile app
  • Limited subscription plan

18. MailChimp

Mailchimp is not just an email service provider. It’s also one of the best CRM software for small businesses. With this solution, you can build better customer relationships and sell to them more creatively. In addition, the CRM is scalable and can support your business growth and needs.

Key Features

Contact Management — Whether importing an existing contact database or building from scratch, MailChimp helps you manage them all from one location. Also, you can create or use the built-in segments to organize your contacts.

Email Marketing — Email marketing and campaign management are probably MailChimp’s best selling point and are natively supported in the CRM, meaning you can run effective email campaigns. Also, it comes with pre-built email templates, and you can run A/B tests in-app.

Behavioral Targeting and Personalization — MailChimp can predict customers buying behaviors, enabling you to segment your contact effortlessly to launch campaigns that feel like a one-on-one conversation at the right time or deliver personalized product recommendations. 

User Experience

You’ll only need to fill out three fields to sign up. However, it would have been better if users could create accounts automatically with their Gmail. It’ll save you the stress of logging into your email to activate the MailChimp account.

Mailchimp’s user interface is excellent, with many white spaces, but I don’t find the yellow background and black font colors easy on the eyes while signing up. Also, the software can integrate neatly with other tools, so you can easily manage your stack in one place.

MailChimp support is excellent, and case resolution is always fast.

Pricing

MailChimp CRM offers free, and three paid plans.

  • Premium $350 per month
  • Standard $20 per month
  • Essentials $13 per month

Strengths

  • Highly scalable
  • Mobile app
  • Predictive segmentation and behavioral targeting
  • Holistic audience view
  • Live chat support
  • Seamless contact management
  • Actionable customer insight
  • Free plan
  • Low-priced starting plan
  • Extensive third-party integrations

Weaknesses

  • Limited native Salesforce automation

19. Apptivo

Apptivo is a CRM software used by over 200,000 businesses, including Sephora, UNAIDS, Exult, and Los Angeles Times. The solution simplifies customer relationship management so sales and marketing teams can be more efficient and close deals effortlessly.

Key Features

Win and Loss Analysis — You can track the sales opportunities your sales team prospected and analyze the employees that contributed to winning the opportunity. Additionally, the app can help you analyze lost opportunities and the reasons behind them.

Territory management — You can quickly delineate and manage your sales territories to boost team collaboration, improve sales efficiency, and maximize territorial benefits. With the built-in assignment rules, you can automatically segment leads based on territories.  

Sales Planning — With Apptivo, you’re sure you won’t be tracking your sales targets with spreadsheets. Instead, the software comes with a sales planning app to measure your team members’ KPIs and implement scalable sales processes to facilitate faster deal closing.

User Experience

Apptivo has an excellent user interface.

But new users might need help navigating the software. Also, the customization and app integrations are not a walk in the park. 

However, the CRM system offers an extensive knowledge base for self-help. 

Pricing

Apptivo offers three subscription plans.

  • Lite $10 per month
  • Premium $15 per month
  • Ultimate $25 per month

Strengths

  • Project management
  • Integrated CRM software
  • Activity tracking
  • Performance analysis
  • Pipeline visualization
  • Contact Marketing
  • Email campaigns
  • Leads management
  • Salesforce automation
  • Sales planning
  • Territory management
  • 30-day free trial
  • Mobile apps

Weaknesses

  • Hard customization
  • No real-human live chat

20. Act! CRM

Act! is a cloud-based CRM software designed for small and midsize businesses to manage customer relationships and sell better seamlessly. The CRM system has been in play for over 35 years, powering over 800,000 users worldwide.

Key Features

Marketing Automation — Using Act! means you won’t need to spend much hiring and maintaining an in-house marketing team. Instead, this CRM software can handle most of your crucial marketing processes effectively.

Sales Pipeline Management — With Act! built-in sales pipeline management, you can automate your sales tasks and maintain a 360-degree view of your customers and their journey to close deals faster.

Activity Management — Act! helps you stay on top of all the happenings around you, including critical projects, enabling you to prioritize and stay more productive.

User Experience

Act! offers a user-friendly interface and intuitive customization. 

However, some users complained that each new update tends to drag the software backward. Additionally, you might need help setting up custom reports and dashboards. 

Also, I can’t vouch for their support. You might struggle to reach them whenever the need arises. However, there is an extensive resource you can always fall back on for self-help.

Pricing

Act! offers two plans billed annually.

  • Act! Premium Desktop $37.50 per user per month
  • Act! Premium Cloud $40 per user per month

Users opting for the Premium Cloud plan pay an additional $10 monthly for desktop sync.

Strengths

  • Sales and marketing automation
  • Customer management
  • Sales pipeline visualization
  • Activity tracking
  • Advanced reporting capabilities
  • 14-day free trial
  • Live chat support
  • Flexibility and Extensibility
  • Cloud and on-premises deployment

Weaknesses

  • No mobile app
  • Limited pricing plans
  • Annual billing

21. Agile CRM

Agile CRM is one of the best CRM services in the market. It promises to help you sell and market like Fortune 500 companies. In addition, the software packs several core CRM features like sales enablement, marketing automation, and customer service.

Key Features

Sales — The CRM system can help your sales teams manage their contacts in one place, track deals to keep the sales process on track, and automate sales calls. The CRM system also lets you manage appointments and gamify sales.

Marketing — Agile CRM has an intuitive drag-and-drop builder to set up a marketing workflow and build landing pages in minutes. It also extends its CRM capabilities with social media, email, and SMS features for multichannel marketing campaigns. 

Service — The software streamlines your customer service management so that your support can focus on only tasks that matter. It also allows you to provide pre-formatted replies for faster and more consistent responses.

User Experience

Agile CRM has a clean and intuitive dashboard. Using the features doesn’t require any learning curve. Also, the CRM software displays information in an easy-to-understand way.

The customer relationship management software has a robust knowledge base. Also, you can schedule a chat with any of their specialists within a few minutes.

Pricing

AgileCRM has free CRM software alongside three premium packages, billed monthly, yearly, and bi-annually. If you go for the bi-annual plans, you’ll pay the following:

  • Starter $8.99 per user per month
  • Regular $29.99 per user per month
  • Enterprise $47.99 per user per month

Strengths

  • Free plans with ten users
  • Yearly and bi-annual subscription plans
  • Lead management
  • Appointment scheduling
  • Two-way telephony
  • Contact management
  • Email and SMS marketing
  • Marketing automation with exit intent.
  • Social monitoring
  • Project management
  • Landing page builders
  • Chrome extension
  • Post-call automation
  • Push notification

Weaknesses

  • No mobile app
  • No live chat support

Choosing the Best CRM Software

The right CRM software providers for your business would offer you the best customer relationship management and engagement solutions. So, consider only CRM software vendors that offer you business solutions to meet your specific needs within your budget and integrate seamlessly with all your business tools.

 

Featured image via Unsplash.

Source

The post 21 Best CRM Software first appeared on Webdesigner Depot.

Source de l’article sur Webdesignerdepot

La plus grande marque de bijoux au monde a choisi RISE with SAP comme étant l’une des solutions phares pour soutenir son ambitieux parcours digital et servir de point d’appui à sa croissance future.

Partout dans le monde, les grandes marques du Retail sont en concurrence pour répondre à la nouvelle attitude des clients, pour construire et étendre les relations avec les marques et pour satisfaire les nouvelles attentes en matière de personnalisation et de fluidité de l’expérience d’achat en ligne, comme en magasin.

Tout accessible partout et tout le temps

Pandora conçoit, fabrique et commercialise des bijoux contemporains à des prix abordables et déploie une stratégie de croissance ambitieuse, qui sera pleinement mise en œuvre d’ici 2026. La stratégie Phoenix s’articule autour de quatre axes : la marque, le design, la personnalisation et les marchés principaux – tous centrés sur l’objectif global de Pandora : devenir la marque la plus importante et la plus désirable sur le marché des bijoux à prix abordables. Les ambitions de croissance de Pandora sont à leur tour soutenues par une stratégie de digitalisation globale qui couvre l’ensemble des activités du Groupe. L’un des éléments clés est la mise en place d’un nouveau noyau digital simplifié avec SAP S/4HANA Cloud comme nouveau système ERP de l’entreprise.

Après une période de redressement au cours de laquelle nous avons dû renouer avec nos principaux clients et nous concentrer sur l’ADN de Pandora, ainsi que sur des produits tels que le bracelet et les charms Moments, nous avons désormais atteint le stade de mise à l’échelle“, a déclaré David Walmsley, Chief Digital & Technology Officer de Pandora, avant de poursuivre : “La transformation de notre ERP se concentrera principalement sur les finances, sur tout ce qui concerne les stocks et sur les processus commerciaux end-to-end venant refléter l’expérience client“.

Une véritable omnicanalité avec la même expérience client, partout dans le monde

Lorsque le dispositif sera intégralement déployé d’ici 2026, SAP permettra à Pandora d’offrir à ses clients une expérience omnicanale avec des transactions et des interactions transparentes, que ce soit en ligne ou en magasin. Les clients de Pandora pourront voir l’inventaire des produits disponibles en temps réel, évitant ainsi les situations où un produit donné semble être disponible en magasin, mais ne l’est plus, comme cela peut être parfois le cas si les trois systèmes actuels ne sont pas synchronisés. Ceci s’inscrit dans le cadre des récentes initiatives d’amélioration lancées par Pandora comme le click & collect, le shop online et le pick up in store, afin d’offrir une expérience d’achat omnicanale vraiment agréable.

Les bijoux Pandora sont vendus dans plus de 100 pays à travers 6 400 points de vente, dont plus de 2 400 concept stores.

Avec SAP S/4HANA for Retail, SAP Customer Activity Repository (CAR) et SAP Business Technology Platform (BTP) et d’autres améliorations numériques prévues dans le cadre de notre stratégie de numérisation, nous serons en mesure d’offrir la même expérience client dans le monde entier. Lorsque le système sera entièrement déployé, le détail de l’expédition et la disponibilité ne dépendront plus de l’endroit où se trouve le client, mais au contraire, il pourra trouver la même disponibilité de bijoux et des suggestions personnalisées sur les pièces à acheter, quel que soit l’endroit où il fait ses achats », a déclaré David Walmsley qui poursuit :

Certains parlent de ‘supprimer la douleur du shopping’, mais chez Pandora, nous voulons célébrer le shopping et en faire une expérience personnelle où, grâce à la technologie SAP et grâce à nos autres outils digitaux, nous comprenons, surprenons et ravissons nos clients. Notre activité consiste à vendre des souvenirs. Pour Pandora, c’est en associant magasin et technologie que la magie opère. En s’y prenant bien, nous ne nous contentons pas de faciliter la vie de nos clients, nous créons des ambassadeurs de la marque“.

The post Pandora se lance dans la transformation de son ERP pour faire face à la nouvelle dimension du Retail appeared first on SAP France News.

Source de l’article sur sap.com

NEW YORK/WALLDORF, Allemagne – 7 décembre 2022 – PwC et SAP ont annoncé une nouvelle stratégie de co-innovation visant à faire du développement durable une partie intégrante des opérations commerciales. Cette stratégie vise à créer des solutions fiables pour relever les principaux défis Environnementaux, Sociaux et de Gouvernance d’entreprise (ESG). Elle couvre la mesure, le reporting et le pilotage du carbone ainsi que la décarbonisation de la chaîne d’approvisionnement, le risque climatique et l’analyse concurrentielle.

La nouvelle stratégie ESG s’appuie sur la force de l’alliance existante entre PwC et SAP, qui a fourni avec succès des solutions de transformation d’entreprise à des clients dans plus de 80 pays.

La stratégie comprend des solutions co-innovées, créées avec l’expertise approfondie de PwC en matière d’ESG et de comptabilité, visant à permettre aux entreprises d’appliquer des mesures ESG à travers leurs opérations fiables, auditables et vérifiables. Ces solutions s’appuient sur la solution SAP® Cloud for Sustainable Enterprises, ainsi que sur la solution SAP Sustainability Control Tower et la solution SAP Product Footprint Management. Ensemble, PwC et SAP aident les entreprises à tirer parti des solutions dont elles ont besoin pour satisfaire aux exigences de conformité et stimuler la croissance, afin de répondre aux attentes toujours plus grandes des clients et des investisseurs. Ils aident également les clients à façonner l’avenir de leur stratégie net zéro et de leur reporting sur le développement durable.

La stratégie de PwC et SAP comprend des solutions englobant une stratégie ESG à l’échelle de l’entreprise, allant de l’optimisation des transactions et de la reconnaissance des crédits d’impôt à la gestion des risques liés aux tiers et à l’analyse concurrentielle. Les trois principaux défis à relever en matière d’ESG, de réduction des émissions et de rapports sur le développement durable seront également abordés :

  • Le reporting et la diffusion aidant à satisfaire aux exigences en matière d’établissement de rapports et de diffusion des données sur la mesure du carbone de niveau investisseur, ceci afin de répondre aux demandes des investisseurs, prêteurs, régulateurs et clients.
  • L’opérationnalisation de la durabilité pour soutenir la prise en compte des mesures ESG, en particulier les questions sur le carbone, directement dans les fonctions commerciales, telles que la vente, la capitalisation et la fiscalité.
  • La gestion des risques, le suivi et la conformité de la chaîne d’approvisionnement étendant le soutien aux mesures ESG pour couvrir l’impact des fournisseurs sur les performances organisationnelles.

Des solutions comme l’outil primé Climate Excellence de PwC Allemagne, basé sur SAP Business Technology Platform, ont déjà démontré la force de la collaboration entre les deux organisations pour mettre sur le marché des innovations ESG.

PwC et SAP s’attachent à aider les entreprises à répondre aux exigences de reporting et d’auditabilité imposées par l’European Financial Reporting Advisory Group (EFRAG) et l’International Sustainability Standards Board (ISSB). Ils aident également les entreprises à se conformer à une décision connexe proposée par la Securities and Exchange Commission (SEC) des États-Unis. Les solutions fournies par PwC et SAP permettent de créer l’environnement en temps réel, et axé sur les données dont les clients ont besoin pour exploiter et promouvoir l’entreprise durable de demain.

Bob Moritz, Global Chairman de PwC, a déclaré : « L’ESG est devenu un impératif commercial et est au cœur de la stratégie mondiale de PwC, ‘The New Equation’, qui vise à aider les clients à instaurer la confiance avec leurs parties prenantes et à obtenir des résultats durables. De nouvelles exigences en matière de reporting et de divulgation ESG sont établies, et une plus grande transparence est essentielle pour instaurer la confiance. Cette conviction est au cœur de notre nouvelle stratégie de co-innovation avec SAP qui vient élargir notre collaboration pour mettre l’accent sur le développement de solutions ESG. PwC a travaillé intensément afin d’aider les entreprises à répondre à leurs exigences pour atteindre leurs objectifs ESG. L’association entre notre expertise et notre réputation de confiance et d’intégrité à la plateforme technologique de SAP, permettra d’apporter des capacités et des solutions plus larges pour répondre aux défis des entreprises dans le respect de leurs engagements ESG et de durabilité. »

Christian Klein, CEO et Membre du Conseil d’Administration de SAP SE, a déclaré : « La clé de la capacité de chaque organisation à atteindre ses objectifs de durabilité et à susciter des changements positifs, est la transparence. Notre collaboration permettra de combiner l’expertise sectorielle approfondie et la connaissance des clients de PwC avec notre portefeuille de technologies de pointe en matière de développement durable. La transparence ESG qui en résultera aidera les entreprises à réinventer leurs modèles économiques et à obtenir des résultats durables dont le monde a besoin de toute urgence.”

Pour en savoir plus sur la stratégie de co-innovation ESG de PwC et SAP, visitez notre site Web.

The post PwC et SAP lancent une nouvelle stratégie d’innovation pour aider les entreprises à atteindre leurs objectifs ESG et Net Zero. appeared first on SAP France News.

Source de l’article sur sap.com

Londres, Royaume-Uni – SAP SE (NYSE : SAP) annonce aujourd’hui que Twinings Ovaltine, l’une des marques de thé les plus emblématiques au monde, a choisi SAP pour mener à bien son programme de transformation. L’entreprise cherche à mieux s’engager auprès de ses clients, tout en garantissant la fiabilité de la chaîne d’approvisionnement et l’efficacité opérationnelle.

Au cœur de la solution se trouve RISE with SAP sur Microsoft Azure, soutenu par SAP Business Technology Platform et les solutions SAP Ariba. Ces solutions permettent de numériser les opérations d’approvisionnement et d’aider Twinings Ovaltine à moderniser ses capacités de base, de la finance à la fabrication en passant par la logistique, soit tous les éléments nécessaires pour gérer une entreprise mondiale en temps réel, de manière intelligente et agile.

Afin d’éviter une implémentation informatique de longue haleine, Twinings Ovaltine s’est tournée vers RISE with SAP pour un déploiement rapide qui a permis d’obtenir une valeur ajoutée. Cela permet également à Twinings Ovaltine de respecter les normes internes qu’elle s’est fixées et de s’assurer que tous les éléments de son programme de transformation ne sont pas une simple ré-implémentation de l’ERP, mais bien une innovation qui change la donne. Le programme RISE with SAP tient cette promesse, en utilisant la standardisation et l’automatisation pour garantir la satisfaction des attentes des consommateurs actuels, toujours plus exigeants.

“Lorsque nous avons entamé notre parcours de transformation et réfléchi à ce que nous voulions faire, il n’a jamais été question de technologie. Il s’agissait de savoir comment nous rapprocher de nos clients, comprendre leurs attentes et les satisfaire”.

Sandeep Seeripat, Global Chief Information Officer chez Twinings Ovaltine.

“Nous avons besoin de partenaires qui correspondent à nos objectifs commerciaux, et il est clair que c’est ce que fait SAP. Si d’autres candidats peuvent offrir la technologie, SAP s’est vraiment distingué par sa compréhension de nos objectifs commerciaux et de la manière dont il peut simultanément offrir à nos clients une expérience qui va au-delà de leurs attentes, tout en bâtissant une plateforme pour notre programme de croissance.”

Avec un processus d’affinage du thé datant de plus de 300 ans, pour Twinings Ovaltine, le thé est plus qu’une simple boisson. Il fait partie intégrante de la vie quotidienne des consommateurs et a satisfait des générations d’amateurs de thé, grâce à ses plus de 330 variétés et à ses installations de production qui produisent entre 45 et 75 millions de sachets de thé par semaine.

Avec l’aide de RISE with SAP, Twinings Ovaltine peut automatiser et simplifier ses processus de gestion dans le Cloud, améliorer l’expérience utilisateur (sur un large public), fournir des données et des insights en temps réel, ainsi qu’une visibilité en temps quasi réel des ventes, des stocks et des processus. L’entreprise pourra ainsi mieux répondre aux besoins et aux comportements de ses consommateurs et du marché en général.

Comme l’explique Michiel Verhoeven, directeur général de SAP pour le Royaume-Uni et l’Irlande : ” Le déploiement vers RISE with SAP est une simplification de l’engagement que nous avons déjà avec Twinings Ovaltine, en plus d’établir une qualité de service répondant aux besoins de l’entreprise tout en fournissant un processus de mise à jour qui réduit la complexité à l’échelle de l’organisation. Nous sommes ravis de poursuivre notre partenariat avec Twinings Ovaltine, une entreprise dont l’histoire est riche en innovation, et qui est désormais idéalement placée pour répondre aux besoins de sa clientèle grandissante, tout en poursuivant de construire son héritage en tant que l’une des marques de boissons les plus connues au monde.”

Image de produits Ovaltine et Twinnings (client SAP sur la solution RISE with SAP)

The post Une tasse de thé ? Twinings Ovaltine et SAP s’associent pour développer le parfait mélange d’expérience client, de personnalisation tout en réduisant la complexité informatique appeared first on SAP France News.

Source de l’article sur sap.com

Il ne fait aucun doute que la durabilité transforme l’économie mondiale. La diminution des ressources planétaires, le changement climatique, la division sociale et économique, l’évolution des préférences des consommateurs, l’activisme des employés, l’augmentation des réglementations et la baisse de la confiance institutionnelle conduisent tous à ce que les organisations soient de plus en plus mesurées en fonction de leur objectif ainsi que du profit. Et c’est bon pour les affaires.

 

Agir de manière socialement responsable renforce la réputation de la marque d’une organisation. Les demandeurs d’emploi et les consommateurs veulent aujourd’hui soutenir les organisations qui défendent quelque chose d’important et qui ont un impact positif sur la société dans son ensemble. Les investisseurs mettentdavantage l’accent sur les objectifs de développement durable en mettant davantage l’accent sur l’impact social. Les droits de l’homme et les réglementations environnementales se multiplient rapidement. Tout cela exige une approche plus durable de la part des PDG et des chefs d’entreprise.

 

Les gens, la planète et la prospérité

 

Lorsque vous entendez le mot durabilité, la première chose à laquelle vous pensez peut-être est le recyclage ou la durabilité environnementale, mais la durabilité va bien au-delà de l’élimination des bouteilles d’eau à usage unique et de la réduction de la consommation de combustibles fossiles. Une approche holistique de la durabilité intègre la durabilité sociale, environnementale et économique – ou les personnes, la planète et la prospérité.

 

Les organisations reconnaissent de plus en plus la nécessité de se concentrer autant sur la durabilité sociale, ou sur les personnes, qu’elles l’ont été sur la durabilité économique et environnementale – les trois ensemble soutiennent et stimulent la durabilité de l’entreprise. Les gens constituent la société, ont un impact sur l’environnement et alimentent l’économie. Les gens sont au cœur de toute stratégie visant à progresser vers les objectifs de développement durable. Dans le milieu de travail d’aujourd’hui, les RH ont à la fois la possibilité et la responsabilité de veiller à ce que les employées soient au centre du travail en créant un environnement dans lequel la main-d’œuvre et l’organisation peuvent s’épanouir.

 

People Sustainability Is Emerging as a New Strategic Business Imperative

 

Définir la durabilité sociale

La durabilité sociale se concentre sur le traitement de ces dernières – celles qui font partie de la main-d’œuvre d’une organisation, à travers leurs chaînes d’approvisionnement et dans les communautés dans lesquelles elles opèrent – de manière éthique et équitable.

 

Tout comme la durabilité environnementale et économique qui nécessitent une préservation et une utilisation prudentes des ressources naturelles et financières, la durabilité sociale nécessite de traiter les personnes et le potentiel humain comme des ressources précieuses qui doivent être soutenues et valorisées pour favoriser la résilience, l’agilité et la réalisation des objectifs de durabilité.

 

Les entreprises qui accordent la priorité à la durabilité sociale, en créant un impact social et en créant une culture plus diversifiée et inclusive, sont en mesure de stimuler l’engagement et la productivité des employés. Ils sont également mieux placés pour attirer et retenir les talents. Penny Stoker, leader mondial des talents chez EY, explique comment la durabilité sociale est au cœur de la construction d’un monde du travail meilleur.

 

Déballer les  six piliers de la durabilité sociale

 

L’équipe SAP SuccessFactors HR Research a identifié six domaines distincts, ou piliers, qui comprennent la durabilité sociale. Bien que les domaines soient distincts, il est également clair qu’il existe un chevauchement entre ces piliers. Au centre de tout cela, bien sûr, se trouve la culture – car elle dicte tant de comportements à la fois à l’intérieur et à l’extérieur d’une organisation. Découvrons un peu ces domaines dans le contexte des processus RH et des ressources humaines.

 

Santé et sécurité

Au minimum, vous devez vous assurer que la main-d’œuvre est à l’abri des risques physiques pour la santé et la sécurité et a accès aux nécessités de base. Votre processus d’intégration offre-t-il aux nouvelles recrues une formation et un équipement de sécurité appropriés dès le premier jour ? Avez-vous une visibilité sur l’ensemble de vos effectifs, y compris leurs emplacements ? Savoir qui et où se trouve votre personnel à tout moment vous permet de réagir rapidement en temps de crise et de fournir un soutien en cas de besoin.

 

Diversité, équité et inclusion

Ici, l’accent est mis sur le traitement juste et équitable de chaque individu, quel que soit son groupe d’identité sociale ou son système de croyances, et sur la garantie qu’il ressent un véritable sentiment d’appartenance. Êtes-vous en mesure d’attirer et d’engager des demandeurs d’emploi d’horizons divers ? Avez-vous un processus de sélection et d’entretien standardisé ? Offrez-vous une transparence salariale ? Mesurez-vous et suivez-vous les objectifs de diversité, d’équité et d’inclusion ?

 

Bien-être et équilibre

Au-delà de la santé et de la sécurité de base, ce domaine vise à garantir que le bien-être holistique des employés – psychologique, social, financier et professionnel – est prioritaire et soutenu avec les outils et les ressources nécessaires. Offrez-vous un ensemble complet d’avantages sociaux avec des options intéressantes ? Vos employés se sentent-ils à l’aise de se mettre entièrement au travail ? Avez-vous favorisé une culture de dialogue continu entre les managers et leurs subordonnés ?

 

Confiance et transparence

Ici, l’accent est mis sur le fait que les employés ont une voix, comprennent comment les décisions clés qui les affectent sont prises et font confiance à leur organisation pour agir de manière éthique. Écoutez-vous régulièrement vos employés et agissez-vous en fonction des commentaires qu’ils fournissent ? Avez-vous établi des politiques et des processus pour l’utilisation éthique des technologies intelligentes et la confidentialité et la protection des données ? Publiez-vous publiquement des indicateurs de diversité ?

 

Autonomisation et croissance

Ici, les employés reçoivent la clarté, le soutien et les outils nécessaires pour développer leurs compétences et sont habilités à influencer leur trajectoire de carrière. Offrez-vous des options d’apprentissage inclusif pour répondre aux besoins et aux préférences d’apprentissage d’une main-d’œuvre diversifiée ? Assurez-vous que les managers fournissent des commentaires équitables et exploitables à leurs équipes ? Offrez-vous un accès équitable aux opportunités de développement ?

 

Objectif organisationnel et RSE

Dans ce dernier pilier, l’organisation travaille activement à redonner et à avoir un impact positif sur le monde ; les employés sont encouragés à participer et se sentent dynamisés par la mission et les valeurs de l’organisation. Assurez-vous que les objectifs individuels sont alignés sur les objectifs de l’entreprise pour accroître le sens du but et le sens du travail ? Offrez-vous à votre personnel l’espace nécessaire pour poursuivre ses passions ?

 

Que peuvent faire les organisations pour favoriser la durabilité sociale ?

 

Dans la plupart des organisations aujourd’hui, différentes parties de l’entreprise dirigent ces efforts avec une connaissance ou une collaboration minimale des stratégies des autres. Cependant, nous devons commencer quelque part. La première étape la plus logique est de comprendre où vous en êtes aujourd’hui. Avez-vous une stratégie unifiée – au moins sur certains de ces piliers ? Commencez les conversations et commencez à briser les silos organisationnels.

 

Donnez la priorité aux gens, et la planète et la prospérité suivront. C’est ce que signifie être une organisation résiliente, axée sur les résultats et axée sur les personnes. Une organisation non seulement équipé pour répondre aux besoins commerciaux d’aujourd’hui, mais qui s’adapte aux besoins commerciaux de demain.

 

Pour en savoir plus, regardez une rediffusion du discours d’ouverture de SuccessConnect, Libérez le pouvoir du potentiel humain et changez le travail pour de bon.

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Kim Lessley est  global director of Solution Marketing chez SAP SuccessFactors.

Mots-clés: Ressources Humaines,

The post Obtenir des résultats commerciaux clés grâce à la durabilité sociale appeared first on SAP France News.

Source de l’article sur sap.com