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3 Essential Design Trends, December 2021

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The year might be coming to an end, but plenty of design trends are still beginning to emerge. It’ll be interesting to see how many of these website design elements remain popular into the new year. From vintage elements to circles to happier feelings, there’s a lot to play with here.

Here’s what’s trending in design this month…

Old-School Print Inspired

Vintage design elements seem to circle back in new iterations at a pretty frequent pace. This time website designers are finding inspiration from old-school print design.

These projects mimic the look of old newspapers and magazines with styles that look like news or advertising content. One of the most exciting takeaways might be color, with beige backgrounds that almost seem like aged paper.

Note the font choices, scale, and imagery as well. All of these things have an old-school feel that’s modern enough to help encourage interaction.

Each of these designs keeps visitors engaged with trendy effects that pair with the vintage aesthetic so that while there’s an old-school look, the overall design is modern and fresh.

The portfolio of Niccolo Miranda feels like a “WAR” day on the front page of a major newspaper, but with modern touches – computer illustrations, animated images, and button-style icons.

Enfant Sauvage Music takes on the feel of an old-style newspaper or magazine ad with a single color design and grainy imagery. An oversized funky pointer on hover and side navigation keeps the design interesting.

Kalso uses a giant timeline with typography and effects that mimic the era on the screen. Animation and motion keep the design with the times and on-trend.

Center-Screen Circles

Circles seem to be a website design trend that just never goes out of style – it only evolves.

The newest iteration includes center-screen circles. And you can use them in all kinds of different ways. The nice thing about a circle is the shape is innately harmonious and can pull a design together and make everything feel together and unified.

They can be an excellent container for text or other elements or serve as a button.

Circles work with almost any overall design pattern, in any color, and with virtually any type of image or video. The shape is practically perfect! (That’s why it’s a trend that never really gets old.)

Each of these examples uses a center-screen circle in a slightly different way.

Aflote uses a center circle as part of its overall branding effort and to help draw the eye from the split-screen images to the center arrow, encouraging users to scroll to the next bit of content. Color helps here, and the circle is a container for brand and some other content with a nice layer on top of the images.

One Ocean Science uses one of the oldest circles we know – the globe – as a dominant art element that rotates in the center of the screen. The layer on top – the exact text in multiple languages – gets extra attention thanks to the center placement. The design also uses a top left corner circle for branding and a bottom right corner circle as a CTA, helping create a visual flow through the design from top to center to bottom to click.

To Be Love uses a fantastic animated set of concentric circles to pull together the name of the event and draw interest to the CTAs. The circle is just the right size in a sea of black sky to draw the eye to the content in the middle of the screen.

Lighter, Happier Designs

After a couple of years of pandemic life and a world that’s just been a little less than cheery, website designers include lighter, happier elements to projects. This might just be the design trend we all need right now.

This effect can be designed in several ways, including color, imagery, animation, scale, and even typography. It’s hard to pinpoint what makes a design lighter and happier until you see it, but when you do, you’ll know it. (It might just be that little grin at the corner of your mouth when you see it.)

Meanpug uses fun, animated illustrations as a load screen with a full-text homepage (you’ll have to click through to see it). Between color and animation, you can’t help but feel good looking at the design. What might be most interesting is that the website is for a marketing agency that works with law firms. (Probably not what you expected at all.)

Happy smiling faces are hard not to feel good about. Even the devil emoji seems somewhat joyful. Add in big, bold typography and the yellow smiley, and the world just feels a little less dark.

Oatly uses lots of small elements in a cartoon-style aesthetic that is light and interesting. In addition to fun fonts and animation, all of the words on the website also contribute to a feeling of ease and happiness. It’s a solid strategy for sales; make people feel good about what they are thinking of buying to help propel them toward a purchase.

 

Conclusion

One of the most exciting things that we’ve seen with design trends in the past year is how world events – from the pandemic to isolation to working remotely – have impacted design projects as a whole.

We’ve seen fewer faces, more illustrations and typography, and an overall shift in feeling to some of the lighter, happier design elements featured here. Cheers to 2022!

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Exciting New Tools For Designers, December 2021

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With the holidays fast approaching, there are plenty of fun gifts for you in this roundup of new tools and resources for web designers. Make sure to share anything you find helpful with others to spread additional holiday cheer.

Here’s what is new for designers this month…

Volley

Volley, billing itself as Snapchat for work, is a new way to collaborate with remote teams. The tool addresses the two main problems of remote teams (lack of communication and loneliness) with an async video messaging app with interactive transcriptions neatly organized into workspaces. Volley emphasizes talking over typing (76% of volleys sent are video), doesn’t require you to coordinate schedules (it’s 100% asynchronous), and lives in a threaded conversation with context that’s neatly organized. Plus, the tool is free to use.

Upnext

Upnext is a new type of reading list. It’s designed to help you save, organize, and focus on fantastic content while expanding your knowledge on your favorite topics. You can create playlists with almost any type of content that you can refer to later and follow “thinkers” that you love. Search and filter content, focus on reading, integrate videos, and even highlight and note specific content in your customized library. This brand-new web app has a waitlist that you can join to get access soon.

Startup 5

Startup 5 is a new version of the popular website builder, and it’s a perfect tool to create your online presence. With Startup, it’s fast and easy to get your business online with pre-designed blocks. It includes a visual editor with 150+ blocks with pre-designed and pre-coded elements and styles you can easily customize in a drag and drop interface. It’s an easy tool for building a website quickly without a coding background. Most users can publish a website quickly and easily.

Flatmap

Flatmap generates Mapbox Vector Tiles from geographic data sources like OpenStreetMap. It is memory-efficient so that you can build a map of the world in a few hours on a single machine without any external tools or database. Vector tiles contain raw point, line, and polygon geometries that clients like MapLibre can use to render custom maps in the browser, native apps, or a server. Flatmap packages tiles into an MBTiles (SQLite) file that can be served using tools like TileServer GL or even queried directly from the browser.

Cleanup.Pictures

Cleanup.Pictures is a web-based tool to remove objects, people, text, or other defects from your images before using them in projects. It’s an AI-based alternative to other photo-editing software.

Linkz.ai

Linkz.ai helps you make smart link preview popups for your website to help encourage greater engagement and interaction for links. It works with a line of code you can install quickly and easily, and then you get smart link previews (in two style options) for every link on your site.

Llline

Llline is an SVG generator that helps you create smooth and organic lines and strokes with plenty of customization options for almost any application. This tool helps create graphic elements in just a few clicks, allowing you to add a few points to a canvas and then draw a smooth curve using these points. You can then tweak the resulting SVG graphic by rotating it, changing its color, giving it a gradient, making it a dashed line, and then you can download or copy the SVG markup.

Lorem.Space

Lorem.Space is a valuable placeholder image tool. With just a little bit of code, you can pop cool placeholder images – from movie posters to shoes – right in your website mockup so that the design is easier to visualize. It’s a great solution that’s fun and keeps you from having to put empty boxes throughout the design. And everything can be randomized, so you don’t spend time looking for placeholders.

Huetone

Huetone can help you create more accessible color palettes by making use of the Advanced Perceptual Contrast Algorithm. The contrast ratios and color combinations show on one screen to help you quickly develop palettes and combinations. Plus, the tool has hotkeys that make it easy to change hues, toggle, and adjust quickly. Then you can export everything to Figma.

Rowy

Rowy is an open-source tool to build on the Google Cloud Platform. You can manage Firestore data in a spreadsheet-style user interface, write Cloud Functions in the browser, and connect to third-party platforms.

AdCreative.ai

AdCreative.ai uses artificial intelligence to help create better ad creative. To get started, you upload logos and color files, connect social and other accounts, pick the sizes you need, write text, pick a background, and upload product images, and let the AI do the work. Once you have the creative you like, you can connect to your online ad accounts for easy use. This is a premium tool that’s free to try.

Flowrift

Flowrift is a tool to browse and then copy and customize Tailwind CSS blocks in groups of collections. Filter by block type and then experiment with the options. It even has e-commerce blocks.

Layout Patterns

Layout Patterns is a collection of layout patterns built using modern CSS APIs to help you build common interfaces such as cards, dynamic grid areas, and full-page layouts.

You.com

You.com is a new private search engine that summarizes the web. The tool is in open beta and includes superior privacy choices, actionable results, extensible apps, and personalization through preferred sources.

3D Icons

3D Icons is a fun set of three-dimensional, full-color icons that are free for all uses. (Donations are accepted.) They integrate with pretty much any web design tool you are using and come in four color styles – clay, gradient, color, and premium – so you can get just the right look for your project. Each icon also includes three rendering views – dynamic, side, and isometric.

Arco Design

Arco Design is a comprehensive React UI components library based on the Arco Design system. It includes a customizable theme and more than 60 crafted components that you can use out of the box.

Seekvectors.com

Seekvectors.com is a search tool to find free resources in five different formats, PNG, SVG, JPG, EPS, and AI.

Outline to Single Stroke

Outline to Single Stroke is a tool in the Figma community that works just like the name implies. Select a filled vector on the canvas, and then you can outline it to a single stroke and adjust the line weight if you like.

Codeamigo

Codeamigo is a new self-paced platform to help you learn coding skills. It’s packed with various lessons for different languages and templates and has something for every level from beginner to advanced.

Sizze

Sizze is a Figma to React Native export tool to create app prototypes and instantly export to code.

CodingFont

CodingFont is an excellent game that can help you pick a font to use for coding that you like! If you spend a lot of time looking at code each day, the right font can help reduce eye strain and make the work a little easier to see.

Christmas Revue

Christmas Revue is the first in a trio of holiday typefaces that you can use this season. This SCG color font is fun and perfect for the holidays with exciting glyphs. It is free for personal use only.

Hotsnow

Hotsnow is a fun display font that has interesting fills and shapes in an all-caps character set. It is free for personal use.

Marlwich

Marlwich is a feminine handwriting-style typeface that has the feel of signing a holiday letter or card. It contains upper- and lower-case characters and is only for non-commercial use for free. (A paid option is available for commercial projects.)

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3 Essential Design Trends, November 2021

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As the year begins to wind down, there are still plenty of new and evolving website design trends going strong. Much of what you’ll see this month carries over from things we’ve been seeing all year but with fresh touches.

From peek-a-boo designs with neat animated elements to vertical bars to brutalist blocks, there are a lot of highly usable trends to work with.

Here’s what’s trending in design this month.

Peek-a-Boo with Animation

Designers have been experimenting with cut-out and layering elements with animation for some time, which has evolved into full peek-a-boo styles with a lot of visual interest.

How each design comes together is a little different. Some have the animation in the back, others in the front, and some include text as part of the style. There’s almost no set of actual rules to how to make this design trend work.

Each of the examples below does it somewhat differently with varying degrees of success. The commonality here is that it is almost one of those visuals that you either see and love or hate.

Jatco Insurance is the most stunning example here, with a bold color choice and a peek-a-book element inside the oversized “J.” The overall effect is soothing and interesting and naturally draws the user across the screen from the top left to the background video layer. The small tagline, “Individual attention you deserve,” is perfectly placed.

Liron Moran Interiors takes a different approach with the peek-a-boo concept with the letters peeking out from behind an image. The animation is restricted to a hover and scroll effect that adds a liquid element to the image as well as changes to the image and color background. The challenge here is in readability. More of the words show on wider screens, but is it enough?

Melon Fashion also layers text and animated effects for a neat peek-a-book style that almost seems cut out from the background. The overall look appears to have three layers: background video, middle layer for the yellow color block, and text on top. The opacity of text elements with the peeking video is interesting and well pulled together without sacrificing too much readability.

Vertical Bars

Vertical color bars are a design element that keeps popping up in different ways. Designers can use it as a standalone element or container for content, such as navigation or other click actions.

Vertical elements are helpful because they can help create a more consistent and unified user experience from desktop to mobile screens. This shape can also be somewhat disruptive because you don’t see it featured that often. (Although with this style trending that might become less true over time.)

New Classrooms uses a vertical color bar on the left to help you move through the design. The color actually changes as each slide progresses on the homepage.

Serving uses multiple vertical bars as links to different content entry points. Clickability is emphasized with a change from a red overlay to a full-color image. The navigation is also tucked inside a white bar on the left side of the screen with a hamburger menu therein.

TechnoAlpin goes with a skinny vertical navigation menu on the right side of the screen. The icons with menu elements make navigation highly visual and intuitive. The color, which significantly contrasts with the rest of the design, also helps.

Brutalist Blocks

Not many people thought brutalism would stick around when it started trending. Elements of brutalism keep sneaking in, though, although they are much less stark and harsh than some of those original trending website designs.

This version of brutalism focuses on block elements that contain images or text and often click to other pages in the design. The blocks themselves are essentially the buttons that help you navigate to additional content.

The critical question about this design technique is whether this click action is intuitive enough. Will users interact without buttons?

The answer likely depends on your audience base, but if you opt for a style like this, it is essential to keep a close eye on analytics to ensure that users know and understand how to engage.

Milli Agency might be the most intuitive example of the brutalist blocks trend. The homepage is essentially a giant navigation menu. Each block changes from white to yellow on hover and expands, further encouraging clicks.

Sick Agency uses brutalist blocks with experimental typefaces and bold color for an in-your-face design. You can’t help but look at all the different things happening here. The biggest question might be, where should you focus and click next? The cursor provides some visual cues, but it’s not quite as intuitive as you might want it to be.

Mawo mixes brutalist blocks with a big blue cursor to help users click through the design to see more clothing options. Even the images here have a rather stark feel, which isn’t typical for e-commerce. Every block element above the scroll on the homepage includes a click action from the navigation blocks across the top to the “Shop Women” and “Shop Men” images. Further, the blue cursor dot helps show where users can click, and text buttons change to blue on hover as well.

Conclusion

Most of the examples here show trends as homepage elements, but you aren’t limited to that application. Try some of these techniques on landing pages or interior pages that you want to add a little something special to.

This can be an excellent way to test the design and see if your users like the style and know-how to interact with it. If it works, then you can extend the aesthetic to more of the design.

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Exciting New Tools For Designers, October 2021

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There are some spook-tacular finds in this month’s October collection of resources and tools for designers and developers. From interesting tools that can help in the design process to boo-tiful typefaces, there’s something for everyone here.

Here’s what is new for designers this month…

Atropos

Atropos is a lightweight, open-source JavaScript library to create touch-friendly, three-dimensional hover effects. The results are stunning and have a nice parallax style. Everything is highly configurable and customizable. It’s available for JavaScript, React, and Vue.js and has zero dependencies.

CSS Gradient Editor

CSS Gradient Editor helps you create the perfect gradient style – you can start from presets – that you can use in projects. Design a background, fill, or almost any other gradient element you might need, make adjustments or customizations, and then get the CSS with one click so you can use it right away.

Octopus.do

Octopus.do is a fast visual sitemap builder that lets you work in real-time using the content brick method. Share and collaborate in real-time and there’s no signup required to use it.

Pirsch Analytics

Pirsch Analytics is a privacy-friendly, open-source alternative to Google Analytics — lightweight, cookie-free, and easily integrated into any website or directly into your backend. It includes filters to see metrics in the way you want and light and dark modes.

Basic Pattern Repository

Basic Pattern Repository is a collection of simple SVG patterns for projects. Everything is rooted in a simple style to help push projects along quicker. You can get it via GitHub or as a Figma Library.

Blobr

Blobr is a way to get a branded API portal, manage access, and monitor usage all in one place. Customize everything to fit your brand and the tool grows as you do with the ability to increase or change capacity. Plus, it is easy to set up and free to use.

HEXplorer

HEXplorer helps you better understand something you use all the time – HEX colors. This pen by Rob DiMarzo shows how the values for different colors come together to provide greater comprehension when it comes to this color format.

CCCreate

CCCreate is a curated collection of tools and resources for web creators. It includes some tools that have been around for a while as well as some newbies. Everything is grouped and sorted by type of resources – color, icons, type, layouts, animation, shapes, docs, and miscellaneous so you can find what you are looking for faster.

Glass

Glass is a photo-sharing app for photographers. It’s a social network of sorts that lets you share images with the greater photography community without “likes.” Just great images.

Revolt

Revolt is a chat app that’s still in beta and designed for easy communication without having to download apps. It’s an open-source project that is customizable and with an intuitive and recognizable interface. The thing that’s different about this app is that it is built on a privacy-first model.

Doodle Ipsum

Doodle Ipsum is the illustrated version of placeholder elements. Customize your doodles, grab the code, and use them on your web prototypes, landing pages, or no-code tools.

Mechanic

Mechanic is an open-source framework that helps you create custom, web-based tools that export design assets in your browser. The best part is you can try it right on screen using the “poster generator.” If you like what you see, there’s plenty of documentation to help you along the way.

Medio Website Template

Medio is an agency-style website design template for Bootstrap 5. The layout is perfect for a design agency or marketing group but can be adjusted for almost any multi-purpose design. The free template includes a minimal design and includes features such as parallax, popup video, and more.

Tutorial: Simplifying Form Styles with Accent Color

This tutorial is a life-saver when it comes to using and understanding the new CSS accent-color property. This quick lesson will help make your life easier and is simple to use. It starts with setting an accent-color property on the root element and then applying it.

Houdini.how

Houdini.how is a worklet library that is full of CSS and code examples to help you work smarter. See how different elements look cross-browser and learn to adjust the code and put them together in just the way you want. Houdini is a set of low-level APIs that exposes parts of the CSS engine, giving developers the power to extend CSS by hooking into the styling and layout process of a browser’s rendering engine.

Chainstarters

Chainstarters is a powerful, rapid, Web3-enabled platform for software developers. It eliminates the burden of setting up and maintaining a secure and scalable infrastructure, allowing you to focus on creating amazing technology.

Web Vitals Robot

Web Vitals Robot is a search optimization tool that monitors SEO metrics for you – so you can prevent your business from disappearing from Google.

Searchable

Searchable is a unified search tool that looks at local, cloud storage, and apps to find the files you are looking for. It returns results in a jiffy with previews so you don’t have to open every file to find what you are looking for.

Athlone

Athlone is a fun serif with lots of personality. The free demo version includes a limited character set for personal use only and the full version has everything you need for fun display or branding with this typeface.

Capitana

Capitana is a Geometric Sans typeface with humanistic proportions and open apertures. This means that all shapes are constructed from basic forms, the circle, triangle, and square, and are designed according to the classic proportions of the Roman Antiqua. Distinct ascenders and pointed apexes with deep overshoot give it a cool beauty and classic elegance. It includes 784 characters per style in nine weights from Thin to Black, it offers both light and extremely heavy weights for striking headlines.

Colours

Colours is a funky script with just enough texture to keep it interesting. The free version includes a partial character set and is for personal use only.

Flexible

Flexible is a variable typeface that includes 18 styles in the family. It’s made for creativity and display use. This typeface is made for experimenting because there are so many things you can do with this single family.

Singo Sans Serif

Singo Sans Serif is a simple and strong typeface that would make an excellent display option. The free version is for personal use only. Fun fact: Singo means Lion in Indonesia, which is where the name of this strong font comes from.

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7 Tips for Transforming CX with Live Chat

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Not so long ago, customers only had a couple of ways to interact with brands. 

If you had an issue with a product or service, you could reach out through the customer service phone number or send an email. Occasionally, sites would introduce dedicated forms on their website that allowed consumers to send support tickets straight to the service desk – but that was it.

The problem with this kind of service was all the waiting. 

Send an email or ticket, and you have no idea when the company is going to get back to you. Customers end up refreshing their inbox all day, waiting for a response. Call the company, and 9 times out of 10, you’ll be placed on hold. You can’t exactly do much when you’re stuck listening to hold music, so customers are gradually getting more frustrated as they wait for a response. 

Fortunately, the evolving digital age has introduced a new solution: live chat.

Transforming Your CX With Live Chat

Live chat is a quick and convenient way for your customers to contact your business and get a response immediately. The result is happier clients, better customer satisfaction scores, and even opportunities for bigger sales. 

More than 41% of customers say they expect to see live chat on a site. 

Even if you don’t have an agent on hand to answer a chat message immediately, you can create an automated system that notifies your customer when someone is available. That means they can go and do other things while they’re waiting for a response. Live chat solutions with bots can even allow your customers to fix problems for themselves. That’s pretty convenient!

Widgets equipped with answers to commonly asked questions can automatically deal with customer queries or help them find solutions to their problems before passing them over to an agent. This means that your customer gets a solution faster, and your agents don’t have as much pressure to deal with. It’s a win-win – as long as you get it right. 

Unfortunately, a lot of companies don’t know how to implement live chat experiences correctly. 

Kayako’s study into 400 customers found that 47% couldn’t remember the last time they’d had a positive experience through a live chat tool.  

How to Upgrade Live Chat CX

The evidence shows that customers love the idea of live chat, but the reality of how businesses implement this technology isn’t always ideal. 

However, since 86% of customers say they’re willing to spend more on a better customer experience, it’s worth figuring out what separates a good live chat interaction from a bad one. 

1. Set Expectations Instantly

Setting the right expectations is crucial if you want to generate better satisfaction for your customers at a later date. When customers know what to expect from your live chat strategy, they can also make more informed decisions about which support channels they’re going to use, and whether they want to hang around for someone to answer their messages. 

The first thing you should do is showcase your agent’s availability. In this example from Help Scout, you can see whether the team is active, online, and ready to talk. The company also sets expectations for how quickly you can get an email response if you don’t want to chat.

Other ways to set expectations include:

  • Showing your opening hours: List when team members are usually available to answer questions if you’re not currently online. 
  • Topics: Offer your customers some topics that they can ask about or use the welcome message on your chat tool to direct your customers to an FAQ page. 
  • Restrictions: If there’s anything you can’t deal with over live chat, like changing a customer’s password, let them know in advance so they don’t waste time.

2. Leverage Pre-Chat Forms

Pre-chat forms are some of the most important parts of the live chat experience. They ask your customer to explain their issue to your chatbot so that they can be directed towards the right agent. Using these forms correctly ensures that your agent has all the information they need to solve a problem fast. 

You can even set up automated systems that direct customers to different agents and teams based on their needs. For instance, the live chat app on Outgrow.co gives customers the option to fill out different forms depending on whether they want answers to a question, a demo, or something else.

The button you click on dictates which professional you’ll get through to. Although filling out a form can seem like an extra friction point for your customer at first, it helps to streamline the customer journey. After all, if you can direct the customer to the right agent the first time, there are fewer chances that they’ll need to explain their issue to various different people. 

Here are a few things you can ask for in the live chat form to make it more effective:

  • The customer’s name: This will help to personalize the conversation. It could also be an opportunity to track down any background information you have about an existing customer and the orders that they may want to speak to you about.
  • An email address: Having an email address will allow you to bring up a customer’s record on your CRM. It also means that you can send any information that the customer needs to their email inbox at the end of the conversation.
  • A brief explanation: Ask your customers to share what they’re reaching out to you about and use keywords in their message to assign the chat to the right agent or professional. You could even add a drop-down menu of topics for them to choose from. 

Remember, don’t ask for too much information straight away, or you’ll risk your clients feeling that the service experience is too complicated. 

3. Make Sure It Works Everywhere

We’ve reached the point now where every customer expects a brand’s website to be responsive on any device. Most web-building templates automatically work on mobile tablets and smartphones. Additionally, it’s becoming increasingly easy for companies to transform their website and online store experiences into dedicated apps too. 

However, while most businesses know that their site needs to be responsive, they often forget about the mobile element when it comes to live chat. If your live chat function is only available on the web browser version of your website, then this is going to end up making your mobile customers pretty unhappy. They don’t want to have to stop browsing on their phone just to connect with you. 

Ideally, you’ll want to create a separate component for your mobile app where your customers can easily access the same live chat functions they’d have on your browser-based site.

If you’re just offering live chat through a mobile version of your website, make sure that it’s easy for your customer to click into the chat section and send messages without accidentally ending up on a different tab or page. It might also be worth setting up functions that allow your chat app to send push notifications to your customer’s phone whenever they get a new message. 

Being able to put their smartphone down or switch to another app while they wait for a response will provide a much more intuitive experience for your audience. 

4. Make Sure You Support All the Right Languages

You’d think that this CX tip for live chat would be obvious, but it’s shocking how many companies fail to offer support for all the languages that their customers might use. If you’re selling your products throughout the world, and you know you have customers in China, then it doesn’t make much sense to only offer live chat in English. 

Some of the available live chat apps on the market today come with features that allow you to automatically translate languages when your agents are talking to foreign customers. For instance, LiveChat currently supports 45 languages. 

If you’re creating your own chat app from scratch, then you’re going to need to work with your developer or designer to make sure that the right languages are supported. Remember, you don’t have to cover everything, but at least make sure that you can connect with the most common groups of customers in your CRM. 

Ensure that if you are using multiple languages, your customers know how to switch to their preferred option too. Usually, the best way to do this is with a drop-down menu. You could also use little flag icons of the countries that you support. 

5. Find Ways to Reduce First Response Time

Speed is probably one of the biggest advantages of live chat, and the main reason that customers like it so much. According to the CMO council, fast response time is the number one thing that a customer looks at when measuring satisfaction. 

While you might not be able to have someone on-hand to answer your customers 24/7, you can improve the way they perceive your load times in a variety of ways. For instance, start by making it clear when your people are online to talk to your customers. Setting expectations on when you’ll be available to immediately respond should help to avoid frustration.

  • Keep all chats in the same place for agents: Having a combined contact center solution on the back-end makes responding to queries much easier for your agents. If they can see all of your brand’s live chat, social, and email conversations in one place, they don’t have to waste time jumping between different platforms and tabs. 
  • Set routing queues: Use an automated system to send every message you get to the most appropriate agent available. You can intelligently route conversations based on the issues that your customers have or the things they want to discuss. It’s also worth ensuring that your system prioritizes routing conversations to the first agent available. 
  • Send notifications: Make sure that you set your live chat system up to send push notifications to agents when a new message is waiting. It’s also with notifying your customer when they have a response, just in case they’ve switched to another tab. 

The notifications you send to your agents could come with access to a customer’s CRM file, so that your agent can go into a conversation with the context they need. Agents that instantly get context on a conversation don’t have to waste as much time tracking down the right information. Giving your agents context also means that they don’t have to ask repetitive questions, which could annoy your customer. 

6. Make the Chat Experience On-Brand

Every company wants to give their customer a slick experience with live chat. The solution you build needs to be easy to use, and responsive across every device. However, it also needs to be something that your customer associates with your brand. 

Companies generally have a lot of options for how a live chat window can look. You can adjust the appearance to suit your brand by picking specific colors, tweaking button shapes, and even changing the available fonts. 

Working the visual elements of your brand into the design of the live chat experience is the best way to make your customers feel comfortable and confident that they’re dealing with your company. For instance, Hubspot uses matching colors, rounded edges on chat bubbles, and even a fun illustration to make their chat experience more “branded.”

Remember, when you’re creating a Live Chat experience that’s “on brand”, it’s also a good idea to think about things like voice and tone. Infusing live chat with the unique personality of your brand will make the experience more memorable. 

If you usually stick with informal language and use a lot of slang, then it makes sense to continue that in live chat – even when you’re sending automated messages. To make sure your brand identity really shines through:

  • Write scripts for your automated messages in your brand’s tone of voice
  • Write guidance scripts for employees that highlight your tone for agents
  • Provide training on brand tone of voice for your support team
  • Encourage support agents to connect with customers on a personal level
  • Remember to set guidelines on how to use things like gifs, slang, and emojis too!

7. Make a Checklist For Security and Tech Issues

One of the most significant things that will affect the experience your customer has with your live chat service, is technical and security issues. Choose the right developer or designer to help with your app, and the risk of problems dwindle. You can also address the issue of having to constantly maintain, check, and update your live chat experience by using a pre-existing solution, like Intercom.

No matter how you choose to approach live chat, these are the things you’ll need to check for most:

  • Page load times: Page load times are crucial for user experience and SEO, so you should be taking them seriously already. Check your web chat software isn’t dragging down the performance of your page or causing unnecessary problems.
  • Cross-channel conversations: If your website has various subdomains, make sure that moving through these in chat won’t mean you lose the session. Customers don’t want to have to repeat themselves!
  • Functionality with browsers: Your chat app needs to work just as well on every browser and operating system – including mobile devices. 
  • Data management: Under things like GDPR, you need to ensure that you’re controlling user information safely. Ensure you have a DPA in place, and make sure that your web channel doesn’t affect any PCI-DSS compliance systems you have in place. Your chat solution may need to automatically mask credit card information, for instance.

Time to Enhance Your Live Chat Strategy

Ultimately, whether you like it or not, your customers love live chat technology, and they’re not going to stop looking for it on your website. Today’s consumers expect you to serve their interests by delivering customer support on the channels that they choose. Unfortunately, most companies just aren’t living up to expectations.

Following the tips above could help you to transform the way that you interact with your clients and improve your chances of better satisfaction overall.

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Design Faster & Smarter with BeTheme’s 3 Builders & 600+ Pre-Built Sites

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The WordPress themes and plugins you choose for your clients’ sites don’t just impact how the interface looks or how well it works. They also impact your ability to build them.

The point in using WordPress themes and plugins is to make your life easier, not to create more work for yourself or limit what you’re able to do. If you’ve struggled to find WordPress tools you can rely on from job to job, BeTheme might just be the total package you’ve been looking for.

BeTheme has it all:

  • A backend builder
  • A frontend builder
  • A WooCommerce builder
  • 600+ pre-built websites

There’s nothing extra to pay with BeTheme. One fee gets you all the tools you need to easily build professional-grade websites for your clients.

Get to Know BeTheme’s All-In-One WordPress Solution

Want to see how the BeTheme powerhouse works? Check it out:

1. Build and Manage the Backend With Muffin Builder 3

Let’s be honest, WordPress page builder plugins leave something to be desired. While they all have their strengths, it’s hard to find one that offers different tools for how you want to work.

Many of them offer a visual drag-and-drop builder, leaving designers with little flexibility in how they build websites. With BeTheme, you don’t have to compromise.

Muffin Builder 3 is the intuitive backend editor that gives you full control. And if you want to code it all by hand? You can. If you’d prefer to tap into BeTheme’s wide array of templates, pre-built sections, and predefined settings? You can do that as well.

What’s more, the backend builder makes it easy to add sliders to your website, optimize your pages for search, and more.

2. Design and Perfect Your Site on the Frontend with Muffin Live Builder

One of the reasons why drag-and-drop website builders have become so popular in recent years is because they empower everyone — from the DIY business owner to the professional web designer — to build websites visually. There’s just one problem:

While it’s great that developers both inside and outside of the WordPress ecosystem are creating these intuitive builders, they sometimes come at a cost.

One thing that tends to get sacrificed is speed. Because they take the editing out of the WordPress dashboard and onto the frontend of the website, many of them can take a while to load. (Some of them are known for stalling out on occasion, too.)

Another thing that gets sacrificed is how much you’re allowed to customize. You either have to design your website with the features and settings available from your page builder plugin or you have to do all the work inside of WordPress.

Muffin Live Builder doesn’t suffer from these issues.

For starters, the visual builder is lightweight, so it won’t keep you waiting around for pages to load or changes to reflect on the frontend.

Also, you don’t have to choose which builder you want to use. If you want to primarily build sites with the backend editor and then perfect the designs on the frontend, you can. With BeTheme, you don’t have to pick-and-choose which editor you want to use.

3. Create Great Looking Monetized Sites with the Muffin Woo Builder

Many page builders are built for one purpose: To help WordPress users visually design websites so they can see their work reflected on the site in real-time.

That said, many page builder plugins haven’t accounted for the ecommerce piece.

Users can design and customize the regular pages on their websites with the visual builder, like the Home, About, and Contact pages. However, their ecommerce pages — Shop, Products, Cart, Checkout, and more — have to be managed through WooCommerce’s interface.

WooCommerce is a great ecommerce plugin. However, it’s not ideal having to design different parts of your site with different tools.

Be now has a solution for this: Muffin Woo Builder.

The Muffin Woo Builder allows designers to build their own single product and shop templates instead of just customizing the default ones provided by WooCommerce or the theme.

It also gives you design editing capabilities that no other page builder plugin can. For example:

  • Create design rules for your ecommerce pages
  • Choose from 11 product gallery styles
  • Switch between Shop and Catalogue mode
  • Set custom variation swatches
  • Show or hide the cart button
  • Add a sidebar
  • Configure settings for how product images render
  • Enable a Wishlist
  • Pick and choose which icons appear in the header

If you want this level of control over the layout and look of your ecommerce pages, you have to install other plugins or custom-code those changes into the backend. So, this is definitely a unique feature amongst page builders.

4. Instantly Design an Attractive Website With One of 600+ Pre-Built Sites

BeTheme isn’t just the fastest WordPress builder because it’s lightweight or because there are various builder options that allow you to work the way that’s best for you.

BeTheme also comes jam-packed with 600+ pre-built websites, with new ones released every week.

When you install a pre-built site, BeTheme is going to do a number of things for you:

  • Install all the specific plugins you need for the site
  • Load a fully designed and fully functioning website into your WordPress installation
  • Add placeholder content and imagery throughout so you can easily swap in your own

That’s going to save you a lot of time. Think about the cost savings, too. You get access to more than 600 pre-built websites without having to pay anything extra for them.

Is BeTheme the total design package? You bet it is!

It can’t be overstated what a game-changer BeTheme is for WordPress designers. Two page builders, one WooCommerce builder, and 600+ pre-built sites all rolled into one?

Everything you need to design high-quality websites is baked in.

That’s something you rarely see in any product or service, let alone in WordPress.

If you’re ready to say “Goodbye!” to page builder plugins and transform the way you work, get the BeTheme powerhouse now.

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Exciting New Tools for Designers, September 2021

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Since school is back in session, this month’s roundup has a learning focus. In addition to tools, many of the resources include guides, tutorials, and cheat sheets to help make design work easier.

Here’s what’s new for designers this month.

ScrollingMockup.io

ScrollingMockup.io generates high-definition, animated scrolling mockups in minutes. All you have to do is paste your website URL, select from the expanding template gallery, add some music and post. You can create three mockups for free, and then this tool comes with a subscription model. The paid model allows for custom branding for mockups and more.

FilterSS

FilterSS is a curated collection of CSS image filters for use in projects. Upload an image, sort through the list, and then copy the code for the filter you want to use. It’s that easy!

Buttons Generator

Buttons Generator is a fun tool with so many button options in one place. Choose from three-dimensional, gradient, shadow borders, neumorphic, retro, animated, ghost, with arrows, and more all in one place. Click the one you like, and the code is copied right to your clipboard and ready to use in projects.

UI Cheat Sheet: Spacing Friendships

UI Cheat Sheet: Spacing Friendships is a fun – and memorable approach to figuring out spacing. This guide shows how close or far away elements should be based on “friend” circles with a couple of relatable instances. It’s one of the most relatable examples of this concept out there while emphasizing the importance of spacing in design.

PrettyMaps

PrettyMaps is a minimal Python library that allows you to draw customized maps from OpenStreetMap data. This tool can help you take online map design to the next level with cool, unique map visuals. It’s based on osmnx, matplotlib, shapely, and vsketch libraries.

Card.UX/UI

Card.UX/UI is a card-style generator with more than 20 templates and elements to create custom cards. Use the on-screen tools to design it the way you want and then copy the code for easy use.

Couleur.io

Couleur.io is a simple color palette builder tool that lets you pick a starting color and build a scheme around it. One of the best elements of the tool might be the quick preview, which shows your choices using the palette in context and in dark mode. Get it looking the way you want, and then snag the CSS to use in your projects.

CSS Accent-Color

CSS Accent-Color can help you tint elements with one line of CSS. It’s a time-saving trick that allows for greater customization for your brand in website design projects. Plus, it works equally well in dark or light color schemes. It supports checkboxes, radio, range, and progress bars.

Vytal

Vytal shows what traces your browser leaves behind while surfing the web. This scan lets you understand how easy it is to identify and track your browser even while using private mode. In addition, it scans for digital fingerprints, connections, and system info.

Imba

Imba is a programming language for the web that’s made to be fast. It’s packed with time-saving syntax tags and a memorized DOM. Everything compiles to JavaScript, works with Node and npm, and has amazing performance. While the language is still in active development, the community around it is pretty active and growing.

SVG Shape Dividers Creator

SVG Shape Dividers Creator is a tool that allows you to create interesting shapes with SVG so that your colors and backgrounds aren’t always rectangles. You can adjust and side, change the color, axis, and flip or animate it. Then snag the CSS, and you are ready to go.

Image Cropper

Image Cropper is a tool that allows you to crop and rotate images using the flutter plugin. It works for Android and IOS.

Noteli

Noteli is a CLI-based notes application that uses TypeScript, MongoDB, and Auth0. The tool is just out of beta.

Yofte

Yofte is a set of components for Tailwind CSS that help you create great e-commerce stores. The UI Kit is packed with components with clean and colorful designs that are customizable. The code is easy to export and clean. This premium kit comes with a lifetime license or a monthly plan.

UI Deck

UI Deck is a collection of free and premium landing page templates, themes, and UI kits for various projects. This is a premium resource with paid access to all of the tools. It includes access to more than 80 templates.

Star Rating: An SVG Solution

Star Rating: An SVG Solution is a tutorial that solves a common design dilemma: How to create great star rating icons for pages. This code takes you through creating an imageless element that’s resizable, accessible, includes partial stars, and is easy to maintain with CSS. It’s a great solution to a common design need.

Designing Accessible WCAG-Compliant Focus Indicators

Designing Accessible WCAG-Compliant Focus Indicators is another convenient guide/tutorial for an everyday application. Here’s why it is important: “By designing and implementing accessible focus indicators, we can make our products accessible to keyboard users, as well as users of assistive technology that works through a keyboard or emulates keyboard functionality, such as voice control, switch controls, mouth sticks, and head wands, to mention a few.”

Blockchain Grants

Blockchain Grants is a tool for anyone developing blockchain applications and in need of funding. It’s a database of grants from a variety of organizations for different applications. Start looking through this free resource to help secure additional funding for your projects.

Basement Grotesque

Basement Grotesque is a beautiful slab with a great heavy weight and plenty of character. There are 413 characters in the set with plenty of accents, numbers, and variable capitals.

Gadimon

Gadimon is a fun, almost comic book-style layered script. The font package includes a regular and extrude style.

Lagom

Lagom is a sleek and functional serif typeface with 16 styles in the robust family from ultralight to extra bold italic. It’s readable and has a lot of personality.

Striped Campus

Striped Campus fits our back-to-school theme with a fun, scholastic look and feel. The block letters have a thick outline stroke and some fun inline texture.

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7 Essential Design Tips for a Killer “About Us” Page

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Creating an incredible brand experience for an end-user is about more than just designing the right home page or lining up a series of great product pages. 

Effective website design conveys crucial information about a company, through everything from font styles, to image choices. Nowhere is this representation of brand identity more important than on the about page. 

People frequently confuse the about page with the contact page or fail to leverage it correctly simply because they don’t know what to say. However, creating an about page that speaks to an audience can be immensely powerful. 

What is an About Page?

The first step in designing a great about page is understanding the purpose of the space. This isn’t just a page on a website explaining what a company does. 

The about page is an introduction to a company’s story, its brand essence, and personality. 

Done correctly, this page will demonstrate a crucial sense of affinity between a business and its customers. It will highlight values that resonate with a customer and make it easier for clients to trust businesses.

The Yellow Leaf hammocks company starts its about page with a video.

As you scroll through the interactive site, you discover new elements of the company’s tale, including what prompted the birth of the business to begin with and the brand’s mission. 

Yellow Leaf lets its visitors know what the company is all about by using authentic images of real people to external content and bold quotes. 

There are even snippets from customer case studies for social proof. 

About pages are relevant because they give customers a way to build a real human connection with a business. Harvard professors say that 95% of purchasing decisions are emotional; we don’t buy things just because we need them. Instead, we look for companies that we feel connections with to solve problems. 

Using an about page to convey an attitude, personality, or just what makes a business special is how designers can ensure that end-users will care more about the business. 

How to Make an About Page Stand Out

So, how do you make an about page stand out?

Since every company is different, there’s no one-size-fits-all strategy for everything.  However, there are a few essential steps to consider as you move through the design process. 

Here are some pro tips for successfully attracting attention with the about page…

Step 1: Decide What to Include

It’s tempting to assume that a complicated about page will lead to a stronger relationship between a brand and its customers. After all, the longer the story, the more the customer knows about the company – right?

While it’s essential to include plenty of valuable information in an about page, it’s also worth remembering that today’s customers are short on time. They don’t want to spend hours scrolling through one part of a website. Instead, they want access to quick, convenient snippets of information. 

The Joseph Payton about page is effective because it cuts the story down into bite-sized chunks. Each piece of information highlights valuable insights for the customer. Plus, hand-drawn images and animations make the experience feel like you’re getting to know Joe on a deeper level. 

Before you begin designing, ask yourself:

  • How much text does the page need? How much space does there need to be for copy? How can you spread the content out in a visually engaging way?
  • What sections should the page include? For example, does there need to be a link to the contact us page or a contact form somewhere?
  • How does the page connect to the rest of the website? For example, can you link to things like case studies and reviews with quotes to tie more of the website together?

Step 2: Make the Mission Statement Clear

In a world where emotion influences buyer behavior, clients and customers want to buy from companies they believe in. It’s not enough to have the right product or price point anymore. People want to know that they have a human connection with a business. 

On some about pages, it’s difficult to pinpoint the real mission of the company. It seems like you have to scroll through endless paragraphs of text to make your own assumptions about what matters to the company. However, a well-designed about page puts this crucial info front and center. 

For instance, on the Apptopia about us page, the subheading tells you everything you need to know about the brand. This heading instantly tells the audience whether it’s worth reading on to find out more. 

The best about us pages often include a lot more than just a single sentence of text. But it’s worth pinpointing some of the essential details from these pages and drawing extra attention to them. A larger font or a different font color could be perfect for this purpose. 

Alternatively, if it’s difficult to refine the company’s mission down into one message, it might be worth creating a whole segment at the top of the page dedicated to this information. That’s what the Toms shoe company does.

Step 3: Invest in the Right Trust Elements

People aren’t always sure who they can trust these days. 

There are millions of websites out there and billions of companies. Not all of them are going to appeal to every customer. Since an about page is all about making a crucial human connection between a business and its client, it’s important to implement as much trust as possible. 

The good news is that there are many trust elements you can embed into an about page to make it more reputable. Star ratings taken straight from companies like Trusted Reviews and Google are a great way to show that a company is already impressing its followers. 

Quotes plucked from your customers or segments of case studies that you can place throughout the About Page copy is another great way to show your authenticity. 

You could even take the same approach as Aja Frost here and embed genuine data and graphs into the about page.

One particularly helpful way to make a website’s about page more trustworthy without eating up too much space is to implement trust stickers. Badges that show all the right groups and regulators approve a company are a great start. 

Even showcasing the logos of companies that the business worked for before on a slideshow could be an excellent opportunity to add depth to their authority. 

Step 4: Convey Brand Personality

Brand personality is reflected in the tone of voice that a company uses for its content. You can see a company’s personality in the choice of colors it has on its website. It’s in the fonts that convey a message, and the videos, images, and other unique strategies that each business uses. 

Although a brand personality needs to shine through in everything the company does, it’s imperative on the about page. This is the environment where a customer is getting to know a business for the first time. As a result, the consumer should instantly recognize what kind of brand archetype they’re working with. 

Take a look at the Eight Hour Day about page, for instance. The first thing you see is a picture of two people laughing. That means you instantly get a sense of friendliness.

As you scroll through the page, you’re greeted by friendly, informal copy combined with bright colors and snippets of useful information. Everything feels comfortable and reassuring. 

When you reach the bottom of the page, you find a bunch of data that makes the company seem more trustworthy. There are links to its social media pages and a partial client list showcasing brands like JCPenny, Wired, and Purina.

Using the right combination of font, copy, and imagery, this About page tells you exactly what to expect before you begin interacting with the company. 

Step 5: Take Visitors on a Journey Through Time

Showing customers where a business is going with things like brand mission statements and values are great. However, it’s also worth giving people an insight into where a brand has already been. 

Many of today’s shoppers aren’t comfortable buying from brands that haven’t spent much time in their chosen industry. They want to see that the people they’re working with have experience, heritage, and plenty of background knowledge. 

What better way to demonstrate all of these things than with a timeline of accomplishments? Here’s an example of how Marshall showcases its history by mentioning various crucial historical milestones.

A timeline of events doesn’t have to be this complex, however. If you don’t want to overwhelm visitors with a wall of text, an actual timeline that offers quick and easy insights into what the business has done over the years could be a better option. 

Another option could be to have a few key statements from the company’s timeline, then link out to a separate “History” page for people who want to find out more. 

Step 6: Show the Human Side

People don’t buy from businesses; they buy from other people. 

An about page isn’t just a chance to show customers what a company does. It’s also an introduction to the people behind that organization. Showcasing the team members that contributed to the growth and continued development makes that organization more attractive. 

Obviously, if there are hundreds or thousands of employees in a team, you might not be able to mention them all on an about page. However, the page should generally include some insights into the c-suite and significant members of staff. 

A selection of company photos is a good way to introduce your team. However, you can consider other options too. For instance, to maintain their unique brand, the Tunnel Bear team designed to draw their own bear icons that represented their personalities.

The design is adorable, and it’s a wonderful way to showcase what makes the company so unique. At the same time, using this kind of illustration means you can avoid the hassle of trying to get all of your business photos to look consistent. 

Step 7: Show Values with Visuals

Finally, as we’ve mentioned frequently throughout this guide, an about page is an essential place to showcase the values of your business. These are the core principles that guide you in everything that you do. They help tell customers what matters most to you and prevent you from moving in the wrong direction. 

However, you’re not restricted to highlighting your values through copy and nothing else. You can also introduce customers to the things that matter most to you through visuals too. Graphics or illustrations that highlight important aspects of your business are a great way to share information without relying too heavily on text. 

Videos are another brilliant option, particularly if you have a lot to say but not a lot of time to say it in. That’s what Ben & Jerrys does.

You can also find a stream of “issues” the company cares about on the website too. This means that people can get more information on things like Democracy, Racial Justice, Fair trading, and what Ben & Jerry’s is doing about all of those things. 

Visual elements like this are a great way to give an about page more pizazz. Plus, they appeal to people who want to learn about your company but don’t want to spend forever reading through the text. 

Create Better About Pages

An about page shouldn’t be an afterthought. 

It’s a crucial part of showcasing a company’s unique style and personality. Used correctly, these pages convey crucial information about everything a business stands for. 

Use the tips above to give more meaning to your about page design, and remember to pay attention to how much your traffic and conversions evolve with every update you make. A better about page could even help you to drive more conversions.

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