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4 Founder-Led Brands That Are Done Right

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When you hear the word “leadership,” do you think of a particular person?

If you’d been asked that question anytime before the 1900s, chances are you’d think of an accomplished politician or a battle-tested general. These were the people leading society for most of recorded history. Today, you might have someone else in mind.

Since the industrial era, the US has birthed a pantheon of founders who’ve arguably led our society as much as any statesman or president. We put Rockefeller and Ford right next to Lincoln and Jefferson. Think about it; these guys haven’t just changed the US; they’ve changed how the entire world lives and does business.

Founders of successful companies today command even larger amounts of capital and power than JD and Henry. With the rise of social media, they are often thrust to the forefront of their brands and the public, whether they like it or not. Some manage the responsibility better than others.

In my opinion, the best businesses use all that capital, manpower, and name recognition to do more than simply make a profit. By leading with authenticity, inspiring positive action, and influencing their brand’s vision for innovation – they try to make a change.

I wanted to take a minute to reflect on some modern founder-led brands I think are doing a killer job of creating unique, world-changing businesses and company cultures. I also want to discuss the lessons I have learned from them.

Elon Musk – Tesla

When talking about founder-led brands of the 21st century, it’s hard to pass over electric vehicle manufacturer Tesla and its outspoken CEO, Elon Musk. Love him or loathe him, he belongs in any conversation on influential founders.

While Musk isn’t technically the founder of Tesla, he is one hundred percent responsible for the company’s direction over the past decade. I think two of the strongest leadership points for Musk are his focus on branding and innovation.

Tesla created showrooms and charging stations long before his business had the sales to justify the expense. People saw the name Tesla everywhere, got curious about it, and now that’s paying off big time. Tesla today is at the forefront of the EV industry while all the other car companies play catch-up.

Behind the scenes, Tesla was also early to create a vertically-integrated supply chain – giving it almost complete control over its product and logistics. That’s another feature with a hefty upfront price tag but paid off when the pandemic hit. Now the biggest automakers in the world are rushing to copy that model.

Musk arguably even convinced China to deregulate foreign ownership of automotive companies. That’s hard to prove. However, China changed its rules around foreign ownership of EV companies shortly after he refused to enter the country.

Arguably, Tesla today is one of the frontrunners in redefining how traditional companies run. Musk is known to hate bureaucracy and traditional hierarchies. He hires other people to take care of bureaucratic processes for him.

Musk is also known for hiring relatively young, hard-working employees into high-power management positions in the company and letting them prove themselves. That inspires extreme loyalty from his employees from an early age. Musk’s focus on efficiency and rejection of traditional hierarchies has sparked a small revolution in tech companies.

Finally, I respect Musk because he has goals beyond showing year-over-year growth to shareholders. That’s hard to do day in and day out.

Sara Blakely – Spanx

Sara Blakely is an example of a founder with her hands in every part of her business, from product creation to sales. Most importantly, she created an authentic company culture with values she felt the business world lacked.

For those who know her story, Spanx very nearly didn’t happen. Blakely pitched her slimming undergarment to multiple women’s brands run by men. Most told her it would never work.

It might seem silly now, but men used to think they knew women’s fashion better than women. It wasn’t until one executive gave Blakely’s product to his daughters to try out that he agreed to start stocking Spanx. It’s a great example of how businesses can make a lot of money by listening to their customers.

Besides founding a women’s clothing company that sells products women want, Blakely strived to bring “feminine energy” into the workplace. I saw this poignant quote from her in an article:

“Twenty-one years ago when I started Spanx, I ended up in the paper in Atlanta, and I was at a cocktail party and a couple of guys came up to me and they said, ‘Sara, we read about you. Congratulations! We heard you invented something.’ And I said, ‘Yes I did, I’m so excited.’ They said, ‘Business is war,’ and then they pat me on the shoulder and they kind of laughed at each other. I went back home to my apartment that night. I was 29 and I just thought, I’m not going to war. I’m going to do this very differently. I’m going to honor a lot of feminine principles — intuition, empathy, kindness. Just allowing myself to be vulnerable through this process. And of course, a lot of the masculine energy has helped me also — it was a balance. But I wasn’t going to do it by squashing the feminine.”

Blakely worked hard to create a sales-oriented company culture that was purposely welcoming from that point forward. She regularly scheduled “oops meetings” where employees could stand up and say how they messed up and turn it into a funny story. At Spanx, it was okay to make mistakes and learn from them.

Blakely wanted everything about her product to be fun, including the way it was sold. She created a mandatory boot camp for salespeople, which, among other things, requires employees to perform standup comedy. Little things like that resonated with people and made Spanx synonymous with “fun.” Even famous actresses were flashing their Spanx on the red carpet.

The lesson we can all learn from Spanx and Blakely is that fun and positive energy are great marketing tools for any business. Many companies try to push a fun culture publicly without any authentic leadership that genuinely exemplifies that narrative, they won’t have the same effect. Blakely’s story of Spanx is not just a story of the brand but a story of her life and the experiences that shaped her vision and goals.

Jack Dorsey – Block (FKA Square)

While better known for founding Twitter, Jack Dorsey has recently been in the news for his move to solely running payment processing business Block. I admire Dorsey because he radically encourages his teams to think differently about how they work.

Dorsey is known for optimizing ways to stay productive and focused throughout the day. He manages through unconventional tactics like communicating only through voice memos on his phone that he runs through transcription apps. He says this prevents him from being sidetracked by distractions on his computer. I think that kind of mindfulness is necessary now more than ever.

Dorsey tries to bring this level of focus to his interactions with his employees too. I saw a great quote from him in this article discussing computer-less meetings at Block.

“When phones are down and laptops are closed, the team can discuss any issue at hand without distraction. We can actually focus and not just spend an hour together but make that time meaningful — and if that time is 15 minutes, then it’s 15 minutes and then we move on with our lives.”

Besides limiting distractions, Dorsey is known to walk five miles to work daily, theme each day, and create detailed agendas and goals for each team meeting. In his former company, Twitter, the culture was frequently described as a space where employees could speak freely to management about things they wanted to change.

On that subject, Dorsey has been known to push hard for employee control in his companies. Perhaps ironically, he was also quoted saying he wants Twitter to break away from its co-founders’- vision and control, calling founder-led companies “severely limiting.” However, it still seems he has some sort of vision for the world that he wants to bring around via Block.

His business goals are visionary, pushing the boundaries of innovation in the financial world.

Dorsey is a known cryptocurrency enthusiast but had pushback from the Twitter team, including his CFO, about making a crypto-centric product. His move to payments processor, Block, seems to be a bid to follow his passion and exert his vision on the world.

Block has since made headlines for being extremely bullish on cryptocurrencies, while many have expressed doubts. Dorsey even changed the business’s name to Block to better reflect its focus on blockchain and famously purchased $50 million worth of Bitcoin in 2020. All the while, Dorsey has been quietly creating arms of his business in the hopes of improving BTC’s usefulness. That may pay off down the line.

Melanie Perkins – Canva

I identify strongly with Melanie Perkins, co-founder of graphic design SaaS, Canva. Besides being roughly the same age, we both came from nondescript beginnings with no background in entrepreneurship or tech.

Canva is an excellent example of a business created by becoming intimately familiar with a customer problem and executing. Perkins spent years teaching people how to use design platforms like Adobe Creative Suite because they were so complicated. Taking that knowledge, she started a simple product to help customers create high school yearbooks. That expanded into a super app covering every aspect of design.

This super-app has unlocked a way for millions to learn design and produce high-quality content at any skill level. The cost to use Canva is many times lower than anything else on the market.

While Canva is an amazing product, what I like most about Perkins is that she believes business serves a higher purpose than maximizing profits.

When she was suddenly thrust into the limelight with a $40 billion valuation, people were even more impressed by Perkins’ philanthropic goals. She vowed to donate a 30 percent stake in Canva to a charity dedicated to eliminating poverty (about $12 billion). She is also known to regularly fundraise for 25,000 different nonprofits through her app. She doesn’t just inspire people with words, but by actions, she’s actually taking.

Canva is very public about its ethos. I like their values because they are general yet avoid the jargon many companies fall into. They are:

  • To be a force for good and empower others;
  • Pursue excellence;
  • Be a good human;
  • Make complex things simple;
  • Set crazy big goals and make them happen.

Besides revolutionizing how modern businesses design and harness goodwill marketing, Canva was also one of the forerunners of the remote work trend.

Most of Canva’s “Canvanauts” worked from homes worldwide even before the pandemic. Canva showed a lot of tired old businesses that you could still run a successful company without having employees in the office 24/7.

How I Try to Learn From the Best

Finally, I want to talk about what I am trying to contribute to my team and society with my current business, startup acquisition marketplace, MicroAcquire.

As I’ve mentioned, I think it is very much on myself as a founder to set the tone of my business – and that starts with who I hire. When I’m searching for new employees to join the “#Micromafia” I not only look for productive workers, I look for people I genuinely enjoy spending time with. It’s the best feeling in the world to go to meetings where you leave thinking, “That was really fun.”

Besides creating a great team, I’ve tried to address another problem I see again and again at major tech companies: employee burnout. There’s a reason the average tenure of a tech employee is three years.

I love working on startups. It’s like playing a video game for me, and it’s probably why I’m a founder. That said, I know my employees don’t always feel the same way. As CEO, I make sure my team knows I want them to live their lives outside of MicroAcquire.

On the business side of things, I take cues from the best. Like Musk and Dorsey, I want to preemptively create features that I know our customers will love. I knew people wanted an easy way to sell their startups because I wished I’d had one back when I was doing it.

Like Spanx and Tesla, I also strongly believe in the power of innovative branding – and I make sure we spend in areas that will give us significant returns down the line.

For example, we’ve made it easy to get MicroAcquire merchandise online completely free. The extra exposure we get from tech people rocking MicroAcquire t-shirts is more than worth the cost. We also created our own media publication Bootstrappers.com to tell the founder stories we thought major publications had missed. That’s been a huge hit with our customers, who also happen to be founders. These people traditionally have had to spam inboxes and pay for press because they didn’t raise billions in funding.

Finally, like Blakely and Perkins, I also want to actively listen to customer feedback and make sure we create a necessary and desired product. That’s why I make sure we’re constantly engaging with our community both on our website and social media. Many of the features we’ve added are just things we’ve heard mentioned multiple times from customers.

So far, I love the community we’ve created online and in the office. I don’t claim to have the winning formula, but I feel we are making a real difference out there. We’re lucky to live in a world with so many smart people getting their ideas out and making a positive change in the world.

 

Featured image via Unsplash.

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4 Body Language Mistakes and How to Fix Them

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Our Self-presentation skills far supersede our verbal communication
We speak more through our bodies than our words. The posture we assume, the expression on our face, hand gestures, and our eye movement conveys far more than we would like to expose.
A subtle smile in a meeting can indicate a willingness to engage in a dialogue, while a stern look can instantly kill the conversation. Constantly checking the phone or looking at the watch can signal disengagement, while focusing on the other person signals interest.
Rolling our eyes expresses distrust or disgust in another person’s idea or behavior, while our eyes light up when we are genuinely curious about others. Keeping head down while walking in the hallway shows a lack of presence while acknowledging people passing by through a simple nod creates warmth. A firm handshake to begin an interview can exude confidence and power, while a limp handshake can reveal nervousness and weakness.
These non-verbal cues form a part of our body language that speaks even when we are silent, revealing how we are thinking and feeling in the moment.
Olivia Fox Cabane who has lectured at Stanford, Yale, Harvard, MIT, and the United Nations says:

In the scope of human evolution, language is a relatively recent invention. But we’ve been interacting well before this through nonverbal modes of communication. As a result, nonverbal communication is hardwired into our brains, much deeper than the more recent language-processing abilities. This is why nonverbal communication has a far greater impact.

She then points out ‘Without our realizing it, our bodies send out thousands of signals every minute. Just like our breath and heartbeat, these signals are part of the millions of bodily functions controlled not by our conscious mind but by our subconscious mind.’
Understanding the power of our body language and the role it plays in workplace communication and collaboration can bring us together by adopting positive communication styles as opposed to setting us apart through bridges of misunderstanding.

Importance of Body Language in Communication

Our body language plays a key role in impression management, the art of influencing how we are perceived by others.
A positive body language can show our enthusiasm to contribute, confidence in our abilities, being comfortable in taking on challenges, passion to drive results, and present to recognize future demands. It can open a world of new possibilities.
A negative body language can send strong signals of our resistance to contribute, doubt of our abilities, uneasiness to take on challenges, indifferent and uncaring attitude towards outcomes, and disconnected from reality to be able to handle future potential. It can close doors to success and growth.
Maya Angelou said, ‘People may not remember what you said, but they will remember how you made them feel.’
Since our emotions drive a large part of our decision-making, guess who will get the attention when a new project or a position opens up — a person who exhibited confidence in their body language or someone who looked like a nervous wreck?
Intelligence and brilliance are not enough to be successful at work. Our self-presentation skills far supersede our verbal communication.

The way you carry yourself is a source of personal power — the kind of power that is the key to presence. It’s the key that allows you to unlock yourself—your abilities, your creativity, your courage, and even your generosity. It doesn’t give you skills or talents you don’t have; it helps you to share the ones you do have. It doesn’t make you smarter or better informed; it makes you more resilient and open. It doesn’t change who you are; it allows you to be who you are. — Amy Cuddy

What happens when what we say is not in alignment with what we believe? We can lie through our words, but our bodies will reveal the truth. The non-verbal cues that we send through our body speak stronger than words.
Consider this. Someone approaches you with advice on a new strategy. Instead of expressing your true opinion, you simply nod in agreement. But, the tension around your eyes, the tone of your voice, and many other non-verbal cues can make the other person uncomfortable and leave them feeling unsure of your advice with the decision to never trust you again.
The idea is not to be inauthentic through your body language but to be aware of its implications. 
Research shows that we form impressions about others within a few minutes of meeting them and then our confirmation bias guides us in picking data that confirms our point of view. Anything that strengthens our belief system is readily accepted and that which contradicts it is rejected.
Being aware of the role our body language plays in forming this impression can help us twist the outcome of an interview in our favor.
For someone in a leadership position, body language is extremely important since people in an organization mimic not only the way leaders talk but also pick on their non-verbal cues.
A leader with positive body language appears approachable, open to feedback and shows a willingness to change while a leader with negative body language appears inaccessible, closed to feedback, and arrogant to adapt and change with the future demands.
Amy Cuddy asks, ‘Our non-verbals govern how others think and feel about us, but do our non-verbals govern how we think and feel about ourselves?’
Absolutely. Mastering the art of non-verbal communication not only leads to better communication with others, but it benefits us too. Presenting our best self forward by adopting positive body language enables us to be the creator of our future as opposed to being a victim of other’s perceptions. It leads to more opportunities for growth with higher chances of success.

4 Body Language Mistakes and How to Fix Them

1. Mind Is Not Attuned to The Body

When our mind is not in congruence with our body, we may try to portray a state which is in conflict with our inner self by controlling our posture and expression on our face, but sooner or later this incongruence will show up in our body language.
A positive body language cannot keep up with the negative mental state — what goes up in our mind will show up in our body. Without our realization, these ‘microexpressions’ will be noticeable to the people around us.

Our body language expresses our mental state whether we like it or not. Our facial expressions, voice posture, and all the other components of body language reflect our mental and emotional condition every second. Because we don’t control this flow consciously, whatever is in our head will show up in our body language — Olivia Fox Cabane

How to Align Our Mind and Body:

Research shows that our mind cannot distinguish imagination from reality. So, whatever our mind believes, our body will project.
We can bring out the desired body language by catching ourselves in those moments of negative mental states — disagreement, insecurity, angst, frustration, anxiety, criticism, and self-doubt, and choosing to get into a positive one.

  1. When you need to project confidence, seek inspiration.
  2. When you feel angst due to a disagreement, ask yourself ‘What can I learn from the other person?’ and ‘How are my biases causing me to be closed-minded?’
  3. When all you can see is negativity, choose to ask ‘What’s the one positive thing I can think about this situation.’
  4. When self-doubt consumes you, tell yourself ‘I need to let go of my fears to create a better version of myself.’
  5. When you exaggerate a negative outcome, ask yourself ‘What’s the worst that can happen?’ and ‘Is it really that bad or am I making up stories?’
Adopting a positive frame of reference and moving from a problem to a solution mindset can help us shift gears from a negative internal state to a positive one.

2. We Do Not Make a Commitment to Be Present

‘Being present—paying attention to what’s going on rather than being caught up in your thoughts — can yield immense rewards. When you exhibit presence, those around you feel listened to, respected, and valued,’ explains Olivia Fox Cabane.
When we are not engaged in a conversation, consumed in our own thoughts, and pretend to listen, it clearly shows up in the non-verbal signals we send to the other person.
We may start fidgeting with our phone or laptop showing signs of distraction, look here and there instead of making eye contact signaling we are not interested in what they have to say and may even shift too many times in our position out of discomfort.
Without our awareness, our body language will convey disrespect and distrust to the other person.
How to Be Present:

You must commit to a conversation, even the brief ones, or walk away. If you’re too distracted, admit that to both yourself and the other person. Be present or be gone. — Celeste Headlee 

It’s more polite to walk away from a conversation that doesn’t interest you than pretend to be present.
Once you decide to participate, you first need to convince and tell yourself that you want to be present. Say ‘I choose to be present,’ and then adopt body language that aligns with it — look at the other person with enthusiasm, lean just a little to build interest, and try to grasp what the other person intends to say.
You may occasionally drift away, but by choosing to be mentally present, you can bring your mind back to the conversation. Active listening though difficult is the most effective form of non-verbal communication that requires continuous practice and training of the mind.

3. We Ignore Context

When we talk to someone, their perception of us is based on the context of the meeting, their expectations, and their own personal and cultural filters.
Without recognizing that people operate within a certain context, we may send non-verbal signals that conflict with their values, contradicts their mental state, or even violates their sense of self.
How to Apply Context:
When engaged in a difficult conversation, without empathizing with how the other person might be feeling in the moment, we may appear cold, unemotional, and downright rude. By adopting kindness and warmth in our body language, we can convey the right message without necessarily making them feel bad.
When someone is passed up for a promotion, showing an attitude of indifference without understanding the value it holds in their life can make them resent you. Body language that shows presence and concern by giving them an opportunity to express their feelings can build better relationships.
When a co-worker is grieving a personal loss, you may appear too intrusive in your body language when all they need is space to let the feelings subside. It could be a personal preference or a cultural nuance, but without understanding their context you may actually do more harm than good.
When dealing with difficult people, your body language may switch to a fight-or-flight response. But, if you take a moment to analyze the situation without being at the effect of a fundamental attribution error, you may understand the rationale behind their behavior.
Every situation is unique. We need to project the right body language for each person by taking their context and personal filters into account.

4. We Tell a Conflicting Story

We may believe that we are highly approachable, but others may find us unapproachable. We may also think that we are open-minded, while others may find us biased. We may assume that we provide a psychologically safe environment to our people, but our employees may be terrified to make mistakes.
Now, it’s easy to say that ‘it’s just them, not me. I have already communicated to them multiple times.’ But really, is that the true story? Your intention may be far from the reality of your situation.    

Just after we observe what others do and just before we feel some emotion about it, we tell ourselves a story. We add meaning to the action we observed. We make a guess at the motive driving the behavior. Why were they doing that? We also add judgment — is that good or bad? And then, based on these thoughts or stories, our body responds with an emotion. — Kerry Patterson

When our body language doesn’t match our words, people pick up on our non-verbal signals — the sign of contempt on our face when someone makes a mistake, pacing back and forth when conveying bad news, showing nervousness by fidgeting when asking for feedback, rolling eyes when we disagree, making hand gestures that signal blame and so on.
So, while you may communicate one thing with your words, your body may speak the opposite. And when people get confusing signals, they tend to go with what they observed and not what they heard.
How to Tell the Right Story:
Bring your body language in sync with the message you wish to convey. People find it easy to trust a person when their body language reflects their words.
When asking for feedback, look the person in the eye and don’t be distracted. When someone makes a mistake, show curiosity in your face to enable them to learn from their mistakes. When telling people to feel comfortable to approach you, make open arm-hand gestures. When communicating bad news, be intense but show confidence in your ability to make things right by looking at people with passion and hope.
People spend a lot of time perfecting their speech without verifying what their speech is conveying through their body. When it comes to making the right impression, don’t just speak through your words, make your body language count too.

Summary

Master the art of non-verbal communication in the workplace by:

  1. Tuning to a positive state of mind: Be self-aware of your negative mental states and choose to get into a positive one.
  2. Committing to being present: Practice active listening and engage fully in the conversation instead of being simply present.
  3. Taking context into account: Connect with the other person by taking their values, mental state, and sense of self into account.
  4. Telling the right story: Bring your body in sync with the message you wish to convey.
Previously published here.

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When Does Emotional Design Cross a Line?

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Designing for emotion in and of itself is not a problem. Websites are bound to elicit an emotional reaction from visitors, even if it’s as simple as them feeling at ease because of the soft, pastel color palette you’ve designed the site with.

I don’t want to outright villainize emotional design. Unless there is some form of unethical manipulation at play, designing for your visitors’ emotions can actually provide them with a more positive experience.

So, here’s what I’d like to look at today:

  1. What is emotional design?
  2. When does emotional design cross a line?
  3. What’s the right way to design for emotions?

1. What Is Emotional Design?

When we look at emotional design in the context of a website, we’re focused on three types of emotional reactions:

a. Visceral Reactions

Visceral reactions are instinctive ones. Usually, visitors experience these as their first impressions of a website or web page. For instance, a cluttered or otherwise poorly designed homepage might leave visitors feeling overwhelmed, hesitant, or wanting to flea.

A minimally designed homepage interface, on the other hand, might have visitors not feeling much of a reaction at all. In this case, no feeling is a good feeling.

Like Irene Au said:

b. Behavioral Reactions

Behavioral reactions stem from the usability of a website. There’s a lot that can stir up negative emotions here, like:

  • Extra-long contact forms
  • Confusing menus
  • Error-ridden content
  • Slow-loading pages
  • And more

Again, if a website is easy to get through and attractively designed, visitors aren’t likely going to “ooh” and “aah” with every step they take on the site. And that’s a good thing. If they’re focusing more on how the design looks, they’re not paying attention to the brand’s actual offer.

c. Reflective Reactions

Reflective reactions are the third type of emotions we design for.

This is complicated because there’s a lot wrapped up in how visitors feel about a website after the fact. Sometimes the most well-designed interfaces and experiences can’t save them from a bad experience, whether they realized too late that the products were overpriced or they were treated poorly by a live chat representative.

As a web designer, all you can really do is to make sure you’re working with reputable companies and then aligning the designs of their sites with their values.

When Does Emotional Design Cross a Line?

There’s already enough social pressure online; your website doesn’t need to be one of those places, too

Emotional design shouldn’t be about manipulating consumers’ emotions. In most cases, emotional design is about controlling the environment of the website so that emotions don’t go spinning wildly out of control — in either direction.

It’s when we take what we know about influencing someone’s emotional state to monetarily benefit from it that emotional design becomes problematic.

Here are some ways in which you might negatively impact the emotions of your visitors through design:

FOMO

The fear-of-missing-out isn’t always a bad marketing strategy. However, when FOMO is used for the purposes of rushing consumers to take action now and without time to really think it through, it definitely can be.

Chances are good they’ll feel badly no matter what. Either because they regret the rushed (and probably unnecessary, or expensive) decision or they blame themselves for missing out on an opportunity to be like everyone else.

There’s already enough social pressure online; your website doesn’t need to be one of those places, too. So, be careful with how you present customers with limits (on time, on products, etc.) or how you frame the call-to-action (“If you don’t buy this now, expect to fail/be miserable/suffer even more”).

Analysis Paralysis

It doesn’t matter why people specifically seek out your website. They have a problem or a hole in their life, and they’re looking for something to fix it.

Now, you can’t help it if the website has too much to offer in the way of options or solutions. Companies have to provide every possible solution/option so their users don’t feel like they have to go somewhere else to get what they need. However, the way you design these options can lead to a negative emotional state if you’re not careful.

For instance, your visitors might experience analysis paralysis, where there are so many options that it becomes impossible to take action. Similar to FOMO, this can lead to regret either with the decision they made or the one they were incapable of making.

By simplifying how many choices are presented at once, or designing a clear and supportive pathway to the right option of many, your website will leave visitors feeling much more positively about the whole experience.

Trendy Nostalgia

Nostalgia can be a great way to play upon the positive associations and emotions consumers feel towards an era gone by or a place they once knew. But, again, it depends on how you design with it.

For example, if you design a vintage website for an agency launched in 2019 and run by a group of 20-somethings, it might come off feeling disingenuous once customers start to catch on.

For a restaurant known as the oldest bar in the state, that would be a different story. That nostalgically designed website would be a real part of its story; not just done as a sales gimmick. As a result, customers would likely embrace those warm feelings for the “good ol’ days” they get from the website.

Also, think about how quickly nostalgia fades if it’s done to align with a trend. Unless you’re committed to redesigning a website the second that nostalgic feeling falls out of favor, you could be condemning your client to an outdated website mere months after launch.

What’s the Right Way to Design for Emotions?

Like I said before, there’s nothing wrong with designing for emotions. You just have to make sure your website visitors don’t feel manipulated and that they welcome the pleasant feelings the site gives them.

make sure your website visitors don’t feel manipulated

It might seem harmless at the time. After all, what are they doing on the site if they weren’t interested in the first place? And it’s not like they were bullied into spending their money, right?

But if they sense in any way that their response was driven by an emotion they wouldn’t have otherwise felt, they’re not going to be happy. While it might not be enough for them to cancel their subscription or services, or to return products they bought, it will definitely leave a bad taste in their mouth. And, ultimately, it can cost your website loyal visitors and customers.

So, if you’re going to use emotional design on a website, do it to improve their experience, not to put more money into your clients’ pockets. That means your emotional design choices need to be honest, transparent, and focused on eliciting naturally positive emotions like:

  • Satisfaction
  • Feeling impressed
  • Trust
  • Calm
  • Feeling valued

Go back to the three emotional reactions I brought up earlier. If you can design a website to give off a positive first impression, and to be pain-free and usable, you can spend the rest of your time injecting small bits of happiness and positivity into the website with color choices, friendly micro-interactions, personalized content, and more.

 

Featured image via Unsplash.

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Why Do Websites Look the Same (And Should We Care)?

If we don’t question this kind of design homogenization, do we put ourselves at risk of perpetuating the same mistakes in the years to come? Or is it even a mistake to begin with?

Today, I’m going to look at four things that are likely causing this, and what you can do to break the mold.

1. Education

We used to have a design school in every city in the world, each with its own design style or, at the very least, the encouragement of its designers to be creative and come up with something new.

These days, though, traditional design education isn’t as popular as it once was. According to Design Census 2019, only about a third of working designers have a formal education and degree:

The rest have been trained through a variety of means:

  • Online learning (17%)
  • Self taught (12%)
  • Workshops (10%)
  • Mentorship (6%)
  • Certificate programs (4%)

Cost and convenience are definitely two factors influencing this shift towards online learning methods. And with a wealth of resources online to teach them how to design and code, why not go that route? Plus, designers have to keep learning new things in order to remain competitive, so it’s not as though a degree is the be-all and end-all of their design training.

Plus, there isn’t as much demand for it from employers. Unless you plan on working for one of the top global marketing agencies, many hiring companies just want to see proof in the form of a portfolio and maybe have you do a test job.

Now, I’m not saying that online courses and other informal design education don’t foster creativity. However, in order to make them cost-efficient and quick to get through, they have to focus on teaching essential best practices, which means less room for experimentation. Perhaps more importantly, their curriculums are guided by fewer voices. So, this could likely be one of the culprits.

2. Design Blogs and Vlogs

You have to wonder if all the design blogs out there (yes, like Webdesigner Depot) impair designers’ ability to break free from the homogeneity of websites.

I think the answer to that is both “yes,” and “no”.

Why, Yes?

What is the purpose of a web design blog? Mainly it’s to educate new and existing designers on best practices, new trends, and web standards.

By their very nature, they really should be teaching web designers the same kinds of things. Let me show you an example.

This is a Google search for “web design trends 2020”:

Most design blogs will publish trends predictions around January 1. And herein lies the problem. The writers/designers can only deviate so far from what we know to be true when writing on the same topic… so these sites end up with similar recommendations.

For instance, the top search results recommended similar things for 2020:

  • Dark mode
  • Hand-drawn illustrations
  • Immersive 3D
  • Glowing colors
  • Minimalist navigation
  • Geometric shapes
  • Inclusivity
  • Accessibility

When web designers receive the same guidance no matter where they turn, it’s only logical that they’d end up creating websites that adhere to those same practices.

Why, No?

Because I write for web design publications, I can tell you that there’s a big difference in the kinds of content some of them publish.

For instance, I find that WebDesigner Depot isn’t interested in rehashing what everyone else is writing about this month. We’re given topics that challenge us to think outside the box and present readers with meaningful insights and recommendations.

So, I think that finding design blogs that push the boundaries and don’t just want to recap what everyone else is saying is really important. That’s how web designers are going to master the basic skills they need to succeed while getting inspired to try new things.

3. Designs Tools and Frameworks

This is another one that’s not as cut and dried. I think it depends on the tools used and the intent to use them.

Where Issues Start to Arise

There are certain site builder solutions that you’re going to be hard-pressed to create something innovative with. The same goes with using templates from sources like Dribbble. It’s just the nature of the beast.

If your goal is to create a cheap website very quickly for a client, then you’re probably going to use a cheap builder to do so. With ready-made templates and a lot of the work already done for you, you can create something that looks good with little effort.

When you’re limited by time and cost, of course you’re going to rely on shortcuts like cheap site builders or boring (but professional) design templates.

How to be More Careful

You can run into these kinds of issues with more flexible content management systems like WordPress or frameworks like Bootstrap, too.

Whenever you rely heavily on ready-made templates, pre-defined styles, or pre-built components, you run the risk of someone else’s work informing your own.

The solution is simple: Use demos, templates, UI kits, and so on as a base. Let them lay down the foundation that you work from.

But if you want your website to look different from the sea of lookalikes, you’re going to have to spend much more time developing a unique visual style that’s equally as effective in its mission. Which also means moving beyond clients that have small budgets or low expectations.

4. User Data

Data gathering is an important part of the job you do as a web designer.

You research the target user (or the existing user, when applicable). You look at industry trends as well as the competition to formulate an idea of what you need to build and how you’re going to do it. And you also use resources like Nielsen Norman Group and Think with Google that put out definitive research on what users want.

Even with the most niche of audiences, consumers’ wants and needs are all basically the same. So, obviously, you have to design experiences that align with them. If you deviate too much from what they expect from your site or brand, you run the risk of creating too much friction.

Is This a Bad Thing?

It’s not in terms of usability. If we build simple, predictable and user-friendly interfaces based on data that successfully drive visitors to convert, that’s great. So long as the content remains strong and the UI attractive, there’s nothing wrong with that approach.

But…

This is the same issue presented by templates and site builders. If you do exactly what’s needed and not much more, your site is going to look and act just like everyone else’s. Which comes at the cost of your brand reputation.

Just look at Google’s Material Design. This design system may have made it easier for web and app designers to create new solutions that were user-friendly and responsive, but there was just too much spelled out. And this led to a slew of Material Design lookalikes everywhere you turned.

This is the whole reason why companies take the time to craft a unique selling proposition. Without a USP, brands become interchangeable in the eyes of consumers.

So, again, my suggestion here is to use data to formulate a strategy for building your website. But don’t forget to spend time adding a unique style, and voice of the brand to the site.

Wrap-Up

It seems like, despite all that we’ve learned to do, websites are becoming less and less diverse in terms of design. And I think a lot of that is due to the fact that it’s much easier to design websites today than it was ten, or even five years ago.

Modern-day education, resources, tools, and consumer data take a lot of the questions and the work out of building websites. Which is good… but only to a point.

Unless you’re building websites for clients who have absolutely no budget, you can’t afford to skimp on the creativity and personalization that will set their website apart. Yes, you need to adhere to tried-and-true practices and standards, but beyond that, you should be experimenting.

 

Featured image uses photo by Kari Shea.

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