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One of the key innovations that changed how businesses function and operate is cloud computing. Modern IT is becoming more and more commoditized and enterprises are now looking at a hybrid IT model as a key enabler for driving their business to reduce costs, increase time-to-market, and become Agile and innovative. Many of the leading market analysts have already envisaged that hybrid architectures would become the default models in the coming years.

Every technology transformation also comes with the challenge to adopt. The rising popularity of hybrid IT come with the challenge of adapting to these environments, which are rather fragmented with multiple providers and various toolsets used for governance. The key factor are on how enterprises could scale their adoption and proactively manage business-critical IT services across multi-cloud federations without sacrificing for availability, compliance, and security.

Source de l’article sur DZONE

The reality of IT support is that engineers cannot avoid downtime. No matter how responsible managers are in ensuring regular maintenance and repair, incidents will happen. Sites will fill. Servers will fill up. APIs will fail. When these incidents do occur, it is important that IT teams are well trained and have the necessary equipment to ensure a rapid incident response.

However, incident response is not as easy as simply creating a check list for teams to follow. When incidents occur, there are often conflicting priorities between restoring availability and investigating the causes of the incident. For example, Security incident response teams and infrastructure teams operate with different sets of assumptions and priorities when resolving issues. If these separate priorities are not effectively managed before-hand, there can lead to the duplication of work, delays in handoffs, and faulty results.

Source de l’article sur DZone