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Okta révolutionne l'identité d'entreprise: dépassement MFA.

Okta révolutionne l’identité d’entreprise: dépassement MFA.

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Okta révolutionne l’identité d’entreprise en offrant une authentification multi-facteurs plus sûre et plus facile à gérer. Découvrez comment Okta dépasse le MFA.

Au Oktane23, Okta a révélé de nouvelles solutions pour automatiser la gouvernance d’identité, mettre en œuvre la gestion des accès privilégiés et permettre une authentification et une protection contre les menaces continues.

Okta Automates Identity Governance

Okta’s new identity governance solution automates the process of granting and revoking access to applications and other resources. This helps organizations ensure that users have the right level of access to the right resources at all times, while also meeting compliance requirements. The solution also provides visibility into user access and activity, enabling organizations to quickly detect and respond to suspicious behavior.

Okta Enables Privileged Access Management

Okta’s new privileged access management solution helps organizations secure access to their most sensitive resources, such as corporate networks and databases. The solution provides granular control over who has access to these resources and when, while also providing visibility into user activity. This helps organizations detect and respond to suspicious activity quickly and effectively.

Okta Offers Continuous Authentication and Threat Protection

Okta’s new authentication and threat protection solutions help organizations protect their users from sophisticated cyber threats. The solutions provide continuous authentication and threat protection, enabling organizations to detect and respond to threats in real time. The solutions also provide visibility into user activity, allowing organizations to quickly detect and respond to suspicious behavior.

Conclusion

Okta’s new solutions will revolutionize the way organizations manage identity and access, enabling them to secure their digital resources while removing productivity roadblocks for users. The solutions provide automated identity governance, privileged access management, continuous authentication, and threat protection, helping organizations protect their users from sophisticated cyber threats while ensuring compliance with industry regulations.

Introduction

L’identité a historiquement été considérée comme le moyen d’accorder ou de refuser l’accès aux ressources et applications numériques d’une entreprise. Mais dans le paysage technologique de plus en plus complexe et riche en menaces cyber sophistiquées d’aujourd’hui, l’identité doit se transformer en bien plus. Lors de la conférence annuelle Oktane de l’Okta, leader de la gestion d’identité, des nouvelles solutions innovantes ont été annoncées qui redéfiniront le rôle de l’identité dans la sécurisation de l’entreprise moderne tout en supprimant les obstacles à la productivité des utilisateurs.

Okta Automatise la Gouvernance d’Identité

La nouvelle solution de gouvernance d’identité d’Okta automatise le processus d’octroi et de révocation de l’accès aux applications et autres ressources. Cela permet aux organisations de s’assurer que les utilisateurs disposent du bon niveau d’accès aux bonnes ressources en tout temps, tout en respectant les exigences en matière de conformité. La solution offre également une visibilité sur l’accès et l’activité des utilisateurs, ce qui permet aux organisations de détecter et de réagir rapidement à des comportements suspects.

Okta Permet la Gestion des Accès Privilégiés

La nouvelle solution de gestion des accès privilégiés d’Okta aide les organisations à sécuriser l’accès à leurs ressources les plus sensibles, telles que les réseaux et bases de données d’entreprise. La solution offre un contrôle granulaire sur qui a accès à ces ressources et quand, tout en fournissant une visibilité sur l’activité des utilisateurs. Cela permet aux organisations de détecter et de réagir rapidement et efficacement à des comportements suspects.

Okta Offre une Authentification Continue et une Protection

Source de l’article sur DZONE

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Stratégie de données en évolution à grande banque canadienne

Stratégie de données en évolution à grande banque canadienne

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La grande banque canadienne s’est engagée à mettre en œuvre une stratégie de données en évolution pour offrir une expérience client plus personnalisée et plus intuitive.

## Avec la quantité et la variété croissantes de données, les exigences réglementaires et législatives en constante évolution, de nouvelles capacités et techniques pour traiter les données, pour devenir une organisation axée sur les données, la CIBC traverse d’énormes changements dans tous les aspects de l’utilisation, de la gestion et de la gouvernance des données.

Avec la quantité et la variété croissantes de données, les exigences réglementaires et législatives en constante augmentation, de nouvelles capacités et techniques pour traiter les données, pour devenir une organisation axée sur les données, la CIBC traverse d’énormes changements dans tous les aspects de l’utilisation, de la gestion et de la gouvernance des données.

Pour répondre aux exigences de cette nouvelle réalité, la CIBC a embrassé le paradigme du maillage de données et a développé un motif de données générique à deux parties. Du côté des affaires, le motif a introduit une stratégie de produits de données pour définir les domaines de données et les produits de données de bout en bout détenus par les équipes de produits de données inter fonctionnelles. Du côté de la technologie, la CIBC a mis en œuvre une architecture de maillage de données pour soutenir la stratégie de produits de données. La partie centrale de cette architecture est représentée par une plateforme de gestion des données fournissant une plateforme partagée et des services de gestion et de gouvernance des données. Cet article présente et discute les principes directeurs qui sous-tendent la stratégie des données.

La plateforme de gestion des données est le cœur du maillage des données et fournit une base commune pour la gestion et la gouvernance des données. La plateforme est basée sur une base de données centralisée qui stocke toutes les données pertinentes pour le maillage des données. La plateforme offre également des services d’intégration, d’analyse, d’intelligence artificielle et d’apprentissage automatique qui peuvent être utilisés par les produits de données pour fournir des informations exploitables. La plateforme fournit également des services pour garantir que toutes les données sont sûres, conformes et accessibles aux personnes autorisées.

La plateforme de gestion des données est conçue pour s’adapter aux exigences changeantes en matière de gestion des données. La plateforme peut être étendue pour prendre en charge des technologies supplémentaires telles que le traitement en temps réel, l’analyse avancée et l’apprentissage automatique. La plateforme peut également être intégrée à des systèmes tiers pour fournir une vue intégrée des données. Enfin, la plateforme peut être étendue pour prendre en charge des fonctionnalités supplémentaires telles que la gouvernance des données, la protection des données et l’audit.

Source de l’article sur DZONE

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Impact du RGPD sur le flux de travail de développement d'appli.

Impact du RGPD sur le flux de travail de développement d’appli.

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Le RGPD a un impact considérable sur le flux de travail de développement d’applications. Les développeurs doivent s’adapter aux nouvelles exigences et intégrer les principes de protection des données à leurs processus.

Les règles de protection des données générales de l’Union européenne (RGPD) marquent une nouvelle ère en matière de lois sur la cybersécurité. C’est l’une des plus complètes et des plus étendues réglementations sur la protection des données à ce jour, elle affecte donc considérablement le développement d’applications.

Les amendes en vertu du RGPD peuvent être lourdes, vous devez donc faire tout ce que vous pouvez pour vous y conformer. Voici comment cela impactera le flux de travail de développement d’applications.

L’entrée en vigueur du Règlement général sur la protection des données (RGPD) de l’Union européenne marque une nouvelle ère en matière de législation sur la cybersécurité. Il s’agit de l’une des plus complètes et des plus étendues réglementations sur la protection des données à ce jour, ce qui a un impact significatif sur le développement d’applications.

Les amendes en vertu du RGPD peuvent être considérables, il est donc important de faire tout ce qui est en son pouvoir pour s’y conformer. Voici comment cela affectera le flux de travail du développement d’applications.

Le processus de développement d’applications est complexe et comprend de nombreuses étapes. Chaque étape doit être conforme aux exigences du RGPD pour garantir que les données des utilisateurs soient correctement protégées. La première étape consiste à définir les objectifs et les fonctionnalités de l’application. Cela implique de prendre en compte les exigences du RGPD et de s’assurer que l’application ne collecte pas plus de données qu’elle n’en a besoin.

Une fois que les objectifs et les fonctionnalités ont été définis, le processus de développement peut commencer. Les développeurs doivent s’assurer que toutes les données collectées et traitées sont conformes aux exigences du RGPD. Cela signifie que les données doivent être stockées de manière sécurisée et que les utilisateurs doivent être informés des données qui sont collectées et de la manière dont elles seront utilisées. Les développeurs doivent également s’assurer que les données ne sont pas partagées avec des tiers sans le consentement explicite des utilisateurs.

Une fois le développement terminé, il est temps de procéder aux tests. Les tests sont essentiels pour s’assurer que l’application est conforme aux exigences du RGPD. Les tests doivent couvrir tous les aspects de la protection des données, y compris la sécurité, la confidentialité et l’accès aux données. Les tests doivent également vérifier que les données ne sont pas partagées avec des tiers sans le consentement explicite des utilisateurs. Une fois les tests terminés, l’application peut être mise en production et mise à disposition des utilisateurs.

En conclusion, le RGPD a un impact significatif sur le processus de développement d’applications. Il est important que les développeurs prennent en compte les exigences du RGPD lors de la planification et du développement d’une application et qu’ils procèdent à des tests approfondis pour s’assurer que l’application est conforme aux exigences du RGPD avant sa mise en production.

Source de l’article sur DZONE

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Compliance Automated Standard Solution (COMPASS), Part 4: Topologies of Compliance Policy Administration Centers

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In the last post of this multi-part series, we introduced methodologies and technologies for the various compliance personas to collaboratively author compliance artifacts such as regulation catalogs, baselines, profiles, system security plans, etc. These artifacts are automatically translated as code in view of supporting regulated environments enterprise-wide continuous compliance readiness processes in an automated and scalable manner. These artifacts aim to connect the regulatory and standards’ controls with the product vendors and service providers whose products are expected to adhere to those regulations and standards. The compliance as code data model we used is the NIST Open Security Controls Assessment Language (OSCAL) compliance standard framework.

Our compliance context here refers to the full spectrum of conformance from official regulatory compliance standards and laws, to internal enterprise policies and best practices for security, resiliency, and software engineering aspects.

Source de l’article sur DZONE

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How to Measure Live Chat Performance

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Live chat is one of the most powerful tools for customer experience in the current marketplace. 

In a world where customers are constantly connected to the online world, online chat is a reliable way of getting quick solutions to common problems. 

Today’s consumers prefer talking to an agent over chat to calling a contact center, and they often feel that live chat is less frustrating than waiting for the right person to answer the phone. 

Of course, like any digital tool, live chat is only effective when using it correctly. Today, we’re going to show you the crucial KPIs you need to consider if you want to ensure that your chat strategy is delivering a tangible return on investment. 

The Most Important Metrics to Measure for Live Chat

These days, implementing live chat tools is easier than ever. 

You don’t necessarily need to hire a professional developer unless you want a specialist widget with specific functions and unique branding. Many plugins and tools for sites built on Shopify and WooCommerce allow you to instantly access chat functions. 

However, just because implementing live chat is easy doesn’t mean that there aren’t countless ways for your strategy to go wrong. Keeping an eye on these crucial KPIs and metrics ensures you’re making the right impression with your chat strategy. 

1. First Response Time

First response time is a crucial live chat metric. This measures how long customers need to wait before someone responds to them. Technically, this metric only refers to how quickly an actual agent responds to your customer, so automated “thanks for getting in touch” messages don’t count. However, immediately responding with one of those messages can convince your audience to stick around for a little longer. 

The faster your agents can respond to messages and solve problems, the better your brand reputation becomes. The good news is that a good live chat strategy can lead to pretty quick response times. The average time for an agent to see a live chat message is around 2 minutes and 40 seconds.

To improve your FRT statistics, make sure you:

  • Invest in chatbots: AI chatbots can support customers 24/7 with handy, self-service functionality. These tools will also filter out the customers waiting for an agent who can find a solution to their problem on your FAQ page.
  • Prepare canned responses: Quick responses to common queries can help you to address a problem much faster. In addition, preparing canned responses will ensure that your team members can quickly respond to more customers. 
  • Increase your resources: Ensure you have the right hand and enough agents to handle peak demand.

2. Average Resolution Time

The first response rate only looks at how quickly someone responds to a customer’s message for the first time. However, it doesn’t show how rapidly you deal with client problems. Average Resolution Time is the metric that helps to measure customer satisfaction by seeing how long it takes to get to a point where your customer can close the chat. 

If it takes too long for your employees to solve problems, there’s an increased risk of your customers becoming annoyed and frustrated. Additionally, the longer agents take dealing with each individual chat, the more other consumers will have to wait for someone to become available. Finally, the longer it takes to resolve an issue, the more customer satisfaction decreases.

The key to success is ensuring that the right agent deals with the correct customer and that everyone on your team is empowered with the appropriate tools and information. Boost resolution time by:

  • Giving customers a quick self-service solution: For common questions, make sure that you have an FAQ section that you can direct your customers to. In addition, a chatbot that can offer quick canned responses to regular queries can save time. Plus, they’re great for reducing the pressure on your agents’ shoulders. 
  • Integrate CRM tools with live chat: Make sure your agents have access to information about each customer as soon as they start the conversation. This information should include the customer’s name, what they’ve purchased before, and if they’ve issued any support tickets. Integrating with the CRM makes it easier for agents to jump straight into the action without needing the customer to explain everything first. 
  • Keep resources handy: Your team members should have instant access to all the information they need to answer customer questions. Ensure that searchable data repositories are available for everyone on your live chat team. 

Remember, routing tools that automatically send customers to the agent with the proper knowledge or skills will also improve response times and reduce the number of times a customer needs to repeat themselves. 

3. Chat to Conversion Rate 

Live chat tools aren’t just an avenue for problem resolution. Although customers can get excellent service through live chat, they also look to chat to collect information before a potential purchase. Around 38% of customers say that they end up purchasing a positive live chat experience. 

The live chat app on your website can provide real-time assistance for sales queries, converting leads, and maximizing your return on investment. However, to determine how successful your chat system is at encouraging sales, you must look at the chat to conversion rate metric. 

Essentially, you measure the number of chats your company has been involved in, then compare that number to the total number of conversions from those customers. It might be helpful to narrow down your results here by using your data and analytics tools to separate your total number of live chats into those intended for sales information and those requiring assistance. 

If your chat to conversion rate isn’t as high as you would like, there are lots of things you can do to start making a positive impact:

  • Automatically launch a chat: As soon as someone comes to your website, launch a chat window with a bot that asks whether you can help your customer. You can even include a list of commonly asked questions so your customer can get help faster. 
  • Follow up on chat conversations: Make sure you follow up on any questions that customers ask on your chat widget with an email. This is a great way to reach out to customers that may have been distracted and ended up abandoning their cart.
  • Personalize suggestions: Use AI insights and information from your customer management tools to determine which products are most likely to appeal to each customer, then suggest those items. Remember to ensure that your tone of voice in the chat matches your brand too. 

Remember, the faster you can answer customer queries and address their concerns with your live chat strategy, the more likely the chat will lead to a sale. Ultimately, customers are convinced to purchase when they believe they can trust your business to deliver excellent experiences. 

4. Customer Satisfaction Score

The customer satisfaction score is probably one of the most critical metrics in any customer experience strategy. It directly measures customer satisfaction levels and gives you an insight into how well you’re doing from the perspective of your target audience. 

The best way to measure CSAT through live chat is to add a survey to the end of the chat session. For instance, you could ask, “How would you rate this session on a scale of 1 to 10”. Then, based on the score, you’d calculate a “Net Promotion Score.” Each score falls into one of three categories: “Detractors 0-6”, “Passives 6-8,” and “Promotors 9-10”.

The more information you collect about your CSAT score, the easier it will be to determine where you’re going wrong with your live chat strategy. On the other hand, if the score is pretty good after a chat session, you’re probably on the right track. To improve your overall score:

  • Encourage feedback: Getting people to leave feedback, even on a live chat app, can be difficult. Offering customers the chance to win something in exchange for their insights could help you to get more data. 
  • Follow up: Connect with your “detractors” to find out what you did wrong. Follow up in the live chat session by asking if they’d like to leave a more comprehensive review. Alternatively, you can send an email asking for additional information. 
  • Reach out to promotors: Connect with the people who give you the most favorable scores to ask them for their insights. Find out what they enjoyed most about the experience and request a review that you can place on your website for social proof. 

5. Missed Opportunities

The longer someone waits for you to answer their question in a live chat or respond to their initial message, the more likely they’ll give up on the conversation. Unfortunately, this means that your company ends up with missed opportunities. You lose the chance to potentially make a sale, delight a customer, and strengthen your brand reputation.

While you might assume that your customers will know you can’t be available to answer all of their questions immediately, that’s not the case. INC tells us that 51% of consumers believe a business should always be open. So every missed chat is another negative mark against your reputation. 

If you discover that your team is missing a lot of chat chances, this could be a sign that you don’t have enough resources available in this area. However, there are a few ways that you can reduce your chances of missed opportunities, such as:

  • Hiring more team members: If you know that there are times of the year or week when you have peaks in demand, ensure that you have the correct number of staff members available. 
  • Using chatbots: Chatbots won’t be able to answer all customer questions, but they can deliver quick responses to commonly asked queries and reduce the risk of lost opportunities.
  • Provide alternative forms of communication: if your customer can’t reach you on live chat, make sure that there are other options available, like a phone number and email address or a form where your customer can automatically submit a ticket. 

6. Total Number of Chats and Tickets

Keeping track of the total number of tickets your customers submit, alongside the number of chats your employees engage in, will give you helpful information. First, the total number of conversations shows how many customers are taking advantage of your live chat function on the website. 

You’ll also be able to compare your total number of chats to the number of resolved problems you deal with for your customers. For example, comparing your total number of chats to an unlimited number of tickets shows you how many customers have been left to rely on other sources of communication. You can also see how good your employees are at following up with tickets issued by customers. 

When you’re analyzing your number of tickets and chat sessions, you might notice that many of the queries you dealt with were connected to specific questions or topics. If that’s the case, you might be able to create a new FAQ page for your customers or provide your chatbot with extra information that it can use. 

If you’re getting more support tickets through alternative means than live chat, it might be time to ask yourself what’s wrong with your live chat performance and why your customers choose not to use it. 

Improving Live Chat CX for Your Business

Live chat can be a powerful tool for improving customer experience and an excellent way to strengthen your relationship with existing and potential clients.

Step into the shoes of your customer and discover what it feels like to walk through the whole live chat experience, from the moment that you send a request to the live chat team to the moment when you close down the chat with a solution to your problem. Other quick tips include:

  • Getting the software right: Make sure your live chat app is easy for your end customers and your employees. The chat app you use should be convenient and suit your brand. It also needs to collect information effectively without causing problems like GDPR and regulations. Get a developer involved if you think you have a problem with your chat functionality. 
  • Guide your team: Remember that your team needs to know how to use the live chat tools available effectively if they’re going to deliver the best results to your customers. Make sure you give your employees scripts to deal with problems if needed. In addition, chatbots that can quickly grab information from integrated CRM tools and other solutions could make your agents’ lives much more manageable. 
  • Pay attention to feedback: Ask your customers for feedback on their live chat experiences whenever you can. Ensure you pay attention to what they say they like and dislike about the encounter. If you can listen to your customer’s opinions, they’ll give you a lot of helpful information to work with when you’re enhancing and optimizing your live chat strategy. In addition, listening to your audience shows that you have their best interests at heart.

Remember, as well as customer feedback; you might be able to ask your employees for their insights into how you can improve live chat performance too. Employees also work with these tools regularly, so they know which features are more problematic than others. 

Measuring and Improving Live Chat

Live chat functionality isn’t something that you implement into your website and forget about. Instead, like any form of customer service or engagement tool, your live chat solution should be something you test regularly and constantly update to suit your customers’ needs. 

Knowing which metrics to measure when examining live chat functionality and performance will boost the experience you can give your audience and even open the door for better relationships with clients in the long term.

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How to Get GDPR and Customer Communications Right

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The General Data Protection Regulation (GDPR) was big news for companies when it came into effect in 2018. It aimed to put more controls on how organizations manage the personal data of their EU-based users. Since the law’s enactment in 2018, some US states, such as California and Virginia, followed suit and passed their own data privacy laws for their respective residents. Companies that do business in those regions now have to ensure they comply with these legal requirements.

This post is the third in a series about what developers need to keep in mind when sorting out security and compliance for their application. The first article in this series covered how to build security for user communications, the second was about compliance certifications and regulations for SaaS apps, and this one is all about GDPR and customer communications. GDPR and similar regulations cover all communications from a company to its customers and prospects, including marketing and transactional notifications. If you are considering sending notifications to the users of your SaaS application, whether via email, push, or a Slack bot, you need to keep GDPR in mind when building your service.

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What Is The Independent Web And Does It Matter In 2021?

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Ten years ago, people began talking about the “Independent Web.” Although we don’t commonly use the term anymore, that doesn’t mean that it’s not still as vital a topic of discussion today as it was a decade ago.

Today, I want to look at where the term came from, what it refers to today, and why it’s something that all of us in business, marketing, and web design should be thinking about.

What Is The Independent Web?

The Independent Web is a term that was coined back in 2010 by John Battelle.

In “Identity and The Independent Web,” Battelle broaches the subject of internet users losing control of their data, privacy, and decision-making to the likes of social media and search engines.

“When we’re ‘on’ Facebook, Google, or Twitter, we’re plugged into an infrastructure that locks onto us, serving us content and commerce in an automated but increasingly sophisticated fashion. Sure, we navigate around, in control of our experience, but the fact is, the choices provided to us as we navigate are increasingly driven by algorithms modeled on the service’s understanding of our identity.”

That’s the Dependent Web.

This is how Battelle explains the Independent Web:

“There is another part of the web, one where I can stroll a bit more at my own pace, and discover new territory, rather than have territory matched to a presumed identity. And that is the land of the Independent Web.”

In 2010, this referred to websites, search engines, and apps where users and their activity were not tracked. But a lot has changed since then, and many websites that were once safe to peruse without interference or manipulation are no longer.

What Happens When the Dependent Web Takes Over?

Nothing good.

I take that back. It’s not fair to make a blanket statement about Dependent Web platforms and sites. Users can certainly benefit from sharing some of their data with them.

Take Facebook, for instance. Since its creation, it’s enabled people to connect with long-lost friends, stay in touch with distant relatives, enable freelance professionals like ourselves to find like-minded communities, etc.

The same goes for websites and apps that track and use visitor data. Consumers are more than willing to share relevant data with companies so long as they benefit from the resulting personalized experiences.

But the Dependent Web also has a darker side. There are many ways that the Dependent Web costs consumers and businesses control over important things like:

Behavior

If you’ve seen The Social Dilemma, then you know that platforms like Facebook and Google profit from selling their users to advertisers.

That’s right. They’re not just selling user data. They’re selling users themselves. If the algorithms can change the way users behave, these platforms and their advertisers get to cash in big time.

Many websites and apps are also guilty of using manipulation to force users to behave how they want them to.

Personal Data

This one is well-known thanks to the GDPR in the EU and the CCPA in California. Despite these initiatives to protect user data and privacy, the exploitation of personal data on the web remains a huge public concern in recent years.

Content and Branding

This isn’t relevant to websites so much as it is to social media platforms and Google.

Dependent Web platforms ultimately dictate who sees your content and when. And while they’re more than happy to benefit from the traffic and engagement this content brings to their platforms, they’re just as happy to censor or pull down content as they please, just as Skillshare did in 2019 when it deleted half of its courses without telling its course creators.

What’s more, while social media and search engines have become the place to market our businesses, some of our branding gets lost when entering such oversaturated environments.

Income

When algorithms get updated, many businesses often feel the negative effects almost immediately.

For example, Facebook updated its algorithm in 2018 to prioritize “meaningful content.” This pushed out organic business content and pulled regular user content to the top of the heap.

This, in turn, forced businesses to have to pay-to-play if they wanted to use Facebook as a viable marketing platform.

Access

The Dependent Web doesn’t just impact individuals’ experiences. It can have far-reaching effects when one company provides a critical service to a large portion of the population.

We saw this happen in November when AWS went down.

It wasn’t just Amazon’s servers that went down, though. It took out apps and sites like:

  • 1Password
  • Adobe Spark
  • Capital Gazette
  • Coinbase
  • Glassdoor
  • Roku
  • The Washington Post

And there’s absolutely nothing that these businesses or their users could do but sit around and wait… because Amazon hosts a substantial portion of the web.

Innovation

When consumers and businesses become dependent on platforms that predominantly control the way we live and work, it’s difficult for us to stand up for the little guys trying to carve out innovative pathways.

And that’s exactly what we see happen time and time again with Big Tech’s buy-and-kill tactics.

As a result, we really lose the option to choose what we use to improve our lives and our businesses. And innovative thinkers lose the ability to bring much-needed changes to the world because Big Tech wants to own the vast majority of data and users.

How Can We Take Back Control From The Dependent Web?

Many things are happening right now that are trying to push consumers and businesses towards a more Independent Web:

Consumer Privacy Protection: GDPR and CCPA empower consumers to control where their data goes and what it’s used for.

Big Tech Regulations: The Senate held tech regulation hearings with Facebook’s and Twitters’s CEOs.

Public Awareness Initiatives: Films like The Social Dilemma bring greater awareness to what’s happening on social media.

Ad Blocker Adoption: Adblocker usage is at an all-time high.

Private Search Engine Usage: Although Google dominates search engine market share, people are starting to use private search engines like Duck Duck Go.

Private Browsing Growth: Over 60% of the global population is aware of what private browsing is (i.e., incognito mode), and roughly 35% use it when surfing the web.

Self-hosted and Open Source CMS Popularity: The IndieWeb community encourages people to move away from Dependent platforms and build their own websites and communities. This is something that Matt Mullenweg, the founder of WordPress, talked about back in 2012.

“The Internet needs a strong, independent platform for those of us who don’t want to be at the mercy of someone else’s domain. I like to think that if we didn’t create WordPress something else that looks a lot like it would exist. I think Open Source is kind of like our Bill of Rights. It’s our Constitution. If we’re not true to that, nothing else matters.”

As web designers, this is something that should really speak to you, especially if you’ve ever met a lead or client who didn’t understand why they needed a website when they could just advertise on Facebook or Instagram.

A Decentralized Web: Perhaps the most promising of all these initiatives are Solid and Inrupt, which were launched in 2018 by the creator of the Web, Tim Berners-Lee.

As Berners-Lee explained on the Inrupt blog in 2020:

”The Web was always meant to be a platform for creativity, collaboration, and free invention — but that’s not what we are seeing today. Today, business transformation is hampered by different parts of one’s life being managed by different silos, each of which looks after one vertical slice of life, but where the users and teams can’t get the insight from connecting that data. Meanwhile, that data is exploited by the silo in question, leading to increasing, very reasonable, public skepticism about how personal data is being misused. That in turn has led to increasingly complex data regulations.”

This is something we should all keep a close eye on. Consumers and businesses alike are becoming wary of the Dependent Web.

Who better than the creator of the web to lead us towards the Independent Web where we can protect our data and better control our experience?

 

Featured Image via Pexels.

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Everything You Need to Know About Websites And Privacy Laws

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When it comes to compliance, website developers need to keep their eyes on more than just ADA regulations and Section 508. Privacy laws are a big consideration and decisions on how to build privacy into a website start with architects. 

And that’s exactly what website developers (and designers!) are. They build up attractive, functional websites and apps for their clients. Yes, they work closely with clients, copywriters, vendors, and other professionals to get the job done, but the developers are the ones who put it all together. 

That’s why it’s critical that website developers are well-versed in marketing privacy laws — these regulations directly impact the end results of their work. But how does a website architect create a digital platform that honors both user privacy and the needs of their clients? 

What Privacy Laws Are Important For Web Developers?

The two biggest privacy laws that web developers need to keep tabs on are the General Data Protection Regulations (GDPR) and the California Consumer Privacy Act (CCPA). Each law has its own unique scope and provisions, but they both shifted the landscape in defining an individual’s rights to their personal data and set mechanisms for how these rights would be protected and enforced.

Each regulation also carries with it fines, fees, and legal measures for non-compliance. These can be substantial. And if that’s not enough, there’s an ever-increasing consumer demand for websites that prioritize privacy and security. Consider these statistics:

  • 82% of Americans surveyed say they are concerned about the security of their online data
  • 79% of adults claim they are very or somewhat worried about how companies use the data they collect about them
  • 63% of Americans believe they understand very little or nothing at all about privacy laws and regulations that are intended to protect their data

How Can Developers Implement These Laws?

Privacy by Design is Critical for Websites

Under GDPR, web developers are required to adopt the Privacy by Design framework, which is a multi-point methodology intended to standardize data protection measures. 

Building privacy into websites shouldn’t happen at the end stages. It should start with how the websites are conceptualized in the first place. Here are points to prioritize:

  • Minimize that data you’re collecting and pseudonymize it to protect data privacy
  • Are you capturing consent? How? Where?
  • Integrating security measures to protect data — anytime you capture data or implement a third party product, a security risk is born.
  • Knowing where you’re introducing privacy and data sharing notices
  • Implement just-in-time notices to provide consumers transparency and build trust 
  • Giving your users the opportunity to manage their personal data

Let’s look at these a little more closely…

Data Minimization is the Goal

Data minimization is an important principle embedded in GDPR. Data minimization itself is a pretty straightforward concept: organizations should limit how much personal data they collect and only process the information necessary to accomplish their business purposes. Once the data is no longer useful, it should be deleted. 

For web developers, this means several things. When it comes to building websites, forms, cookies, and other methods should only ask for essential information. For example, if you are creating a pop-up to collect email addresses, don’t ask for their location unless it’s relevant to the email list and better serving their needs.

How and Where Do You Introduce Privacy Policies and Notices?

Let’s say you take data minimization seriously. That’s great! Now you need to put those data collection practices into words and share them with your customers. 

Privacy policies and notices are a big part of both GDPR and CCPA. Both the CCPA and the GDPR mandate that your privacy policy detail why you’re collecting information and how it will be used, as well as what the individual’s rights are and how they can exercise them. 

CCPA takes a slightly different angle, requiring privacy policies to disclose if the business sells personal data and what third parties have access to the data. CCPA also dictates that privacy policies and notices are current, updated at least annually.  (Nota bene: GDPR also asks for updated privacy documents, but doesn’t specify frequency.) 

How does this translate from policy into web development?

  • If you’re collecting data to improve user experience, allow for targeted ads, or sharing information with third-parties, this information will need to be included in a privacy notice. Remember, CCPA works with a broad definition of selling data, so you may need to account for a “Do Not Sell” link on your home page. 
  • Considering using data beyond these purposes? Plan to obtain explicit user consent for each additional purpose.
  • What’s your plan for the data after the user gives it to you? Where is it stored? Who has access to it? How long are you keeping it? These are all questions that a website developer should consider, and that needs to go into a privacy notice. 

Just-in-Time Notices for Transparency and Trust

Part of Privacy by Design is the use of individual components of your website to create transparency and support compliance. From a development and design perspective, this means you should always be looking for ways to communicate the hows and whys of data collection. 

Yes, your privacy policies and notices aid in this, but going beyond these pieces is important. Customers recognize when businesses go the extra mile for them, after all. 

So consider implementing just-in-time notices at points where users enter their information. These notices are a chance to share your data collection practices with your users. It’s transparent! It’s open! It aids in consumer awareness! 

Keep Users in the Loop

Want to win over your customers? Make it as easy as possible for them to manage their personal data and how it’s being used. This starts with making sure they are aware of why you’re requesting their information and how you’re planning on using it for the website. You should also:

  • Get user consent — clear and unambiguous user consent — prior to gathering any data at all. This includes cookies.  
  • Don’t pre-tick boxes for consent. Just don’t. (It’s bad practice AND it’s against GDPR.)
  • Link to all legal documents on the site. Users should be required to agree to them before using the service. 
  • Want to send marketing communications like email newsletters to your customers? Make sure they agree to this. Expressly. 

One helpful tool for keeping users in the loop is a marketing preference center. A marketing preference center allows users easy access to their information. From there, they can manage, edit, and delete their information at their discretion.  

Bonus? A marketing preference center is an excellent point at which to communicate a business’ commitment to privacy. While users will pick up this through all the discrete elements of privacy on your website, putting it all into one hub that also allows users control over their data really reinforces this message. 

Remember, it’s not just on the consumer to manage their data. Web developers should commit to managing the data in their systems. This means they should:  

  • Maintain accurate and clean records of users’ data consent preferences
  • Send regular reminders to users to update their personal information in your system
  • If a user deletes their account, promptly delete all of their personal information  
  • If your client goes out of business or is sold, they should delete all personal information in their system

Make it User Friendly

A final point: making your websites user friendly is important regardless of privacy compliance. Users expect websites that don’t make them think deeply about, or worry about, their privacy. Make it accessible and easy. Don’t make people figure it out on their own.

Give them value for sharing their data

Your users don’t have to share their data. They’re choosing to. So in exchange for their personal information, make sure you’re using it to provide a user-friendly website. Offer them a secure, enjoyable experience.  

But don’t ask for more than you need

Let’s loop back around to this point again. While consumer data can help you build a better website, don’t plan your websites around it and don’t demand data to create a good experience. 

Usability, web design, and website security; all of these things benefit from consumer data. But privacy laws should always guide how any personal data is collected and used, and respect for consumers’ individual rights, and honoring their privacy should be top-of-mind for web developers. 

 

Featured image via Pexels.

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AccessiBe Review 2020: Solving Web Accessibility with AI and Scalability

Web accessibility is important for two reasons:

  1. Being ADA & WCAG compliant is required by law (we’ll explain this further) so if your website isn’t compliant, you can get sued.
  2. It allows people with disabilities to browse your website, which increases your potential audience and it is the decent thing to do.

In this accessiBe review, we’ll cover:

How Does accessiBe Work

accessiBe is an automated solution that combines two applications to achieve full compliance.

Foreground application: the accessibility interface. This is the accessibility menu that allows users with disabilities to adjust the various UI and design elements on your website so it meets their unique needs.

Background application: proprietary AI technology that’s responsible for the ‘heavy lifting’, screen-reader, and keyboard navigation optimization.

The combination of these two applications is unique for accessiBe for a few reasons. While most available accessibility solutions offer just one of the two or rely on manual remediation, accessiBe checks both boxes and does it in a fully automated way.

Additionally, and most importantly, accessiBe continuously scans your website, every 24 hours, identifying and fixing new accessibility issues as they arise. Websites are dynamic – meaning, keep updating constantly with new content, pages, images and so on; being ADA and WCAG compliant is an ongoing concern, not a one-time fix.

How to Install and Setup accessiBe

You install accessiBe by inserting a single line of code on your website.

From your end, that’s all it takes.

The first thing that happens is that the accessibility interface appears on your website. The menu is available via the accessibility icon (that also appears automatically.)

Source: accessiBe website

Next, the AI application scans and analyzes your website for accessibility issues and compatibility with screen-readers and keyboard navigation requirements and fixes them. This automated process takes 48 hours.

Once the initial 48 hours have elapsed, your website is compliant.

From here on, accessiBe automatically scans your website every 24 hours to identify and fix new accessibility issues as they arise due to website updates.

Why Ongoing Compliance is Important

We’ve mentioned this already, but it’s important to stress this point.

Whether you have an e-commerce website or a company website, you keep updating and changing your website; new items go up for sale, new videos and content pieces are added. Every addition or removal from your website has the potential of creating accessibility gaps (like missing alt text for images.)

By continuously scanning and fixing your website, accessiBe ensures that you stay compliant. An accessibility audit remediates your website for the specific point in time the audit took place. Meaning, you’ll need to audit your website periodically to remain compliant, which is a costly affair. With accessiBe you don’t need to worry about this.

accessiBe Front End Features – The Accessibility Interface

The accessiBe accessibility interface (the menu that is available for users) is installed automatically on your website once you insert the line of code. Let’s look at the various features that are available for people with disabilities.

Accessibility Profiles Explained

First, it allows you to choose from a pre-defined set of profiles optimized for various disability needs:

When one of the profiles is selected, the required adjustments are instantly applied to your entire website.

For example, The ADHD Friendly Profile creates a reading mark that follows your mouse movements that diminish distractions and allows better focus:

The Cognitive Disability Profile frames all the elements in bounding boxes and adds an ‘reading cursor’ that acts as your mouse to allow enhanced orientation:

Each of the predefined profiles includes a suite of features that target the unique accessibility needs of the disability; the Epilepsy Safe Profile prevents videos from playing automatically, dims all the colors on your website and eliminates flashing and blinking animations; the Visually Impaired Profile enhances all your website’s visuals, enlarges all fonts to allow most visual impairments conditions (degrading eyesight, tunnel vision, cataract, glaucoma and more) to be able to browse your website with ease.

The last two profiles, Blind Users and Keyboard Navigation, work in unison. They allow blind and motor-impaired individuals to browse and use your website as they are used to, through screen-readers and keyboard functionality, respectively.

Two things need to be mentioned here:

  1. Blind individuals have screen-readers installed on their computers in the OS-level, meaning, on the hard drive of the computer. They use them to navigate the internet by having the software read for them every text that appears on the screen. As can be seen in the screenshot above, the Blind User profile is ‘launched’ automatically once accessiBe detects that the user is using a screen-reader. This is a crucial functionality since obviously blind users aren’t able to locate the accessibility icon.
  2. The same goes for individuals that are using the keyboard instead of a mouse to navigate the web, both the motor-impaired and the blind. accessiBe detects and automatically enables keyboard navigation on your website.

On top of the predefined accessibility profiles, accessiBe’s interface allows for further adjustments that can be controlled specifically to allow a personalized browsing experience according to the user’s needs. Let’s look at these adjustments.

Accessibility Content Adjustments Explained

The content adjustments allow you to control every aspect of the written content on your website. The menu looks like this:

Each of these elements allows for granular control of the way content, or text, is presented. From altering the entire website’s text to a readable, sans-serif font that is easier to follow, to highlighting titles and links, to adjusting font size, the spacing between lines and letters and using a text magnifier that follows your cursor on the screen.

Here’s how it looks with Highlight Titles and Highlight Links turned on:

You can see all the links are highlighted with an orange bounding box while all titles are highlighted with a blue bounding box.

Accessibility Color Adjustments Explained

The color adjustments allows users to control every aspect of the color scheme on the website:

From adjusting contrast and saturation, to switching the entire website to a monochrome color scheme, to adjusting textual elements and background colors. Let’s look at a few examples.

Here’s a side-by-side of default appearance and the Dark Contrast adjustment turned on:

And here’s how it looks with the Monochrome adjustment turned on:

Accessibility Orientation Adjustments Explained

The orientation adjustments allow full control of ‘distractions’ that make it hard for individuals with epilepsy, ADHD, and cognitive disability to browse the web:

As such, the orientation adjustments allow users to mute sound, hide images, stop animations and additional ‘focus’ features such as an enlarged cursor and reading assistance that highlights the text being read.

Here’s how the Remove Images adjustment works:

accessiBe Back End Features

Unlike ‘accessibility plugins’ (more on that later) accessiBe provides a comprehensive back end treatment to your website – automated, AI-powered analysis of compatibility with accessibility requirements and fixing of the elements that need adjustment.

It should be noted that 70% of the WCAG compliance requirements deal with screen-reader and keyboard navigation compatibility and all these requirements are not answered by installing an accessibility interface widget that merely makes UI and design adjustments.

For example, an accessibility widget will enable you to enlarge the font on your website, to adjust the saturation or to highlight links, but it won’t enable a blind individual to differentiate between a shopping cart icon and a checkout icon, nor will it enable a motor impaired individual to easily navigate a menu.

This is a crucial consideration to make when choosing a web accessibility solution. Being WCAG compliant is a YES / NO situation. Your website is either compliant or it’s not, there is no middle ground here.

accessiBe’s back end features come to solve and answer all these compatibility issues that enable full screen-reader and keyboard navigation functionalities.

Screen Reader Compatibility Explained

Screen Reader is a software for blind individuals to use computers and browse the web. As the name suggests, the software reads aloud what is seen on the screen for blind individuals.

The screen reader software is installed on the computer. But in order for it to work with websites, the website needs to be compatible with the software. To achieve compatibility with screen reader software, WCAG requires that a website should adhere to a set of attributes called Accessible Rich Internet Applications (ARIA) that are installed within the website’s code, allowing it to ‘communicate’ with the screen reader.

Let’s take social icons as an example. We are all familiar with those icons – Facebook, Twitter, Instagram – they are instantly recognizable for us visually. A screen reader software doesn’t actually ‘see’ elements on the screen, rather it scans the website’s code to understand what appears on the screen. As such, a Facebook icon code simply says ‘link’ and has the URL that directs the user when clicking the link.

So with a website that isn’t compatible with a screen reader, that doesn’t have ARIA tags implemented, the screen reader will read to the blind person “link” for the Facebook icon; not very helpful, is it?

When ARIA tags are implemented, additional information is added to the Facebook icon – and any other visual link on the website – that describes what is the link. So the screen reader will read to the blind person “Facebook link”.

It’s not difficult to imagine the scope and effort of the work needed in order to implement ARIA tags on your entire website.

Keyboard Navigation Compatibility Explained

Keyboard navigation means that motor-impaired individuals are using their computers only through their keyboard, rather than a mouse. Scrolling, clicking links and menu buttons, opening and closing tabs – everything is done using designated keys.

There are many issues relating to keyboard navigation as today’s websites are highly complex, layered with content elements, and react dynamically to user behavior. Any element of the website must be compatible to allow full keyboard navigation.

Let’s look at a popup as an example.

Popups can be triggered for a variety of reasons. For mouse users, it is a simple occurrence; you can bring the cursor to the area of the popup, click on one of the fields to input details or click the X to close the popup.

But how do you handle the popup using only the keyboard? How do you differentiate between ‘regular’ functionalities of the website and that of the popup? How do you ‘shift the focus’ of the keystrokes to a layered element? You need to allow unique keystrokes to operate the popup, keystrokes that are activated only when a popup appears.

It’s one example of the many challenges making your website compatible with keyboard navigation. The list of WCAG requirements for compatibility with keyboard navigation is a long one, and understandably so as it needs to enable motor-impaired individuals to navigate your website with the same ease as the rest of us using a mouse.

How accessiBe’s Background Processing Achieves Screen Reader and Keyboard Navigation Compatibility

Without getting too technical, what accessiBe does is scan the entire code of your website and adds keyboard functionalities and ARIA tags to various elements on your website directly. It won’t interfere with your site’s code, but rather add an additional ‘layer’.

accessiBe’s AI ‘learned’ all of ARIA’s tags and keyboard functionalities required by WCAG and when scanning your website’s code implements all the required adjustments to achieve full compliance.

How accessiBe Makes Menus Accessible

Menus are a good example for understanding what the accessiBe background processing does and the benefits it provides.

We recognize menus on websites instantly, because we saw thousands and thousands of them. We know how they look, we know what their functionality is, and we know where to hover and click in order to reach the various pages of the website.

But if you remember, we said that screen readers don’t ‘look’ at the screen, but rather scan the site’s code to understand structure, identify links and read them aloud with all the text that appears on the page.

So menus are coded as a list structure, because in a way they are. A screen reader will announce a menu as a list, which might be confusing for a blind user. Additionally, many menus have drop-down sub-menus, accessible via a hover or by clicking a little triangle. Without proper ARIA tagging, a screen reader will miss the sub-menu.

What accessiBe does is adding readable tags for every element in the menu so a screen reader will recognize and announce each element properly. The ‘list’ code structure will get a “menu” tag, and the sub-menu will get a tag for ‘sub-menu’, thus allowing the blind individual to utilize the full functionality of the website.

Additionally, accessiBe alternates the tags on-the-fly while the site is being browsed. Once a sub-menu has been opened, a tag that says “sub-menu open” will be added to indicate to the screen reader what has happened, and will be changed with the tag “sub-menu close” once the sub-menu has been closed.

Image Recognition

One of the key elements of accessibility compliance with screen readers is to provide accurate alternative descriptions for images, known as alt text.

accessiBe utilizes various image, object and character recognition technologies (OCR and Iris) to provide highly descriptive and accurate depictions of images displayed on the website. Without adding screen-reader compatible alt tags to images a blind individual would simply not be aware of the existence of images, and miss out on the information usually displayed on images.

Let’s look at the following banner images from an e-commerce website:

As you can see, valuable information is communicated via the images – sales and discounts – the kind of information any shopper would want to know.

This is the descriptive text that accessiBe’s AI assigned to these images, completely automated with no human intervention (from left to right):

  • Image contains: shopping,  shorts, woman, ashion; image text: extra 50% off shorts
  • Image contains: shopping, red top, woman, jeans, fashion; image text: 50% off bottoms
  • Image contains: shopping, blue jumpsuit, woman, fashion, bed, ; image text: 50% off jumpsuits & rompers
  • Image contains: shopping, shoes, ocean, woman, fashion; image text: 50% off shoes

Again, doing this kind of work for the hundreds to thousands of images that are displayed on every e-commerce website requires a lot of time and effort. accessiBe achieves this in a completely automated way, and every image added to your website instantly gets its alt text.

Comparison of accessiBe with Accessibility Plugins

There are many web accessibility plugins out there. They offer a ‘quick fix’ for ADA and WCAG compliance – add an accessibility menu and you’re done.

As tempting as it may sound, the distinction between an accessibility menu and being fully compliant must be made.

As we’ve mentioned earlier, there are two parallel tasks that need to handle in order to achieve ADA and WCAG compliance:

  • Front end – UI and design adjustments, achieved by the Accessibility Interface (the visible menu for content, font, color and orientation adjustments)
  • Back end – screen-reader and keyboard navigation compatibility, achieved by implementing ARIA tags and further code adjustments

Reminder: 70% of accessibility compliance requirements deal with back end adjustments, meaning, screen-readers, and keyboard navigation compatibility.

Accessibility plugins, whether free or paid, only answer the front-end requirements. Meaning, after installing an accessibility plugin, you are just 30% compliant. Since accessibility compliance is not a scale (you don’t ‘get points’ for making it halfway through) you’ll need to turn to an additional provider to do the back end work.

accessiBe, on the other hand, provides a full accessibility compliance solution, covering both UI and design requirements through the accessibility interface AND screen-reader and keyboard navigation compatibility requirements through it’s automated AI technology that analyzes and makes adjustments in the code-level of the website.

Benefits of Using accessiBe Over Accessibility Plugins

  • Achieving complete accessibility compliance
  • Dealing with a single provider, rather than two or more
  • Cost-efficiency (manual audit and remediation service are expensive)
  • Complete compatibility with screen-readers and keyboard navigation
  • Enabling true accessibility to individuals with disabilities

Comparison of accessiBe with Manual Accessibility Services

Manual accessibility services can help you achieve full accessibility compliance, but it comes with two major disclaimers:

  1. You’ll still need an additional solution for an accessibility interface, which the service companies don’t provide
  2. The compliance achieved is for the point in time the audit and remediation were performed. Let’s explain this point further.

Companies that offer a manual accessibility service assign a team of accessibility experts to do an audit of your website. The result of this audit is a lengthy document detailing all the accessibility faults that your website has. It is a valuable document as it gives you a precise depiction of what needs to be fixed in order to achieve compliance.

From here there are two possible paths:

You can either take the audit results to your development team and have them remediate your website accordingly.

Or, some of the service companies offer a remediation service, meaning, they’ll assign their own engineers to manually make the necessary changes in your website. Needless to say this extra service isn’t given for free.

In both cases, you are looking at a process that takes weeks if not months (depending on the number of pages your website has.)

Additionally, since it is a manual process done by experts, it comes with a hefty price tag.

But most importantly, the audit and remediation hold for the time they were done. Unless you have a 100% static website, meaning, you do not make any changes to your website – never add or remove products, never update content – the ‘effect’ of the audit and remediation fades away with time.

Since the process was manual, any changes you make to your website must be handled manually accessibility-wise. You added a new banner with a link to items on sale, you’ll need to go into the code and add ARIA tags. You added a new image, you’ll need to go into the code and add alt text compatible with screen-readers. And so on.

Some of the manual accessibility service companies offer maintenance services as well. They will periodically audit your website (manually) and provide a remediation document that will need to be implemented (manually) either by your development team or by theirs for an additional cost.

These costs add up. Having your website audited and remediated for compliance on an ongoing basis takes time, effort, and money. But you don’t have a choice. Being ADA and WCAG compliant is an ongoing task, since websites are dynamic and being updated regularly.

accessiBe, on the other hand, offers a 100% automated and ongoing compliance solution. The initial audit and remediation process is carried out – with no human intervention – in 48 hours (compared to weeks or months by a manual provider). Then, your website is scanned every 24 hours to identify and fix accessibility issues using accessiBe AI technology. Meaning, compliance maintenance is constantly carried out ‘in the background’ keeping you ADA & WCAG compliant at all times.

Which brings us to another crucial point regarding manual accessibility services. They make it extremely hard for you to scale up. Every business has a constant aim to grow, but with a manual accessibility service, scalability becomes a pain point. The more you grow the more time, effort and money you need to put in to remain compliant. You want to add another section to your website, you want to launch an additional website? Using a manual accessibility service will hold you back. You’ll need to account for additional time before going live to manually enable accessibility and additional funds. For fast-moving companies, time becomes a serious burden.

Since accessiBe offers an automated and ongoing accessibility solution, scalability is not an issue.

Benefits of Using accessiBe Over Manual Accessibility Services

  • Time-efficient
  • Cost-effective
  • 100% automated
  • Ongoing compliance
  • Infinite scale
  • Single provider for full compliance (front end and back end)

How to Check Your Web Accessibility Compliance Level

Before you get started on your path to being ADA & WCAG compliant it’s important to understand the current state of accessibility your website provides.

Obviously, if you’ve never taken any steps to make your website accessible to individuals with disabilities, there’s no need for this – your website isn’t accessible in any way.

This is actually highly important if you have taken steps to make your website accessible, like for example, installing one of the accessibility plugins. You might be under the impression that by doing so your website is both compliant and accessible to individuals with disabilities.

There’s a simple and quick way to face the accessibility reality.

accessiBe offers a free, automated compliance audit tool available online named aCe. It uses accessiBe AI technology to scan your site, detect accessibility issues and provide quite a detailed report on the various elements that impact your website’s accessibility, and those include:

  • General score
  • Clickables
  • Titles
  • Orientation
  • Menus
  • Graphics
  • Forms
  • Documents
  • Readability
  • Carousels
  • Tables

Each of these elements is given a score and some explanations to the specific issues that need attention within the context of these elements.

In addition to gaining a compliance audit with the remediation steps needed to be taken in order to fix these issues, aCe gives you a very clear idea of where you stand and what needs your attention in order to achieve compliance.

We gave it a try. We ran a website that has installed one of the accessibility plugins (which was recognized, by name, by the aCe audit tool) and the results cement the point that these plugins aren’t comprehensive enough of a solution for true ADA & WCAG compliance.

Here are the results:

As can be expected, the UI and design side got relatively high scores, due to the accessibility plugin installed on the website, but anything that has to do with back end compatibility with screen readers and keyboard navigation got a failing score.

Conclusion

accessiBe is an automated and comprehensive web accessibility solution that achieves ongoing compliance with ADA and WCAG regulations for your website.

It offers a unique combination of front end and back end compatibility, meaning, it provides an end-to-end solution for both user-facing accessibility interface, and compatibility with screen readers and keyboard navigation.

The solution offered by accessiBe is a no-touch, no-code, continuous compliance utilizing proprietary AI technology that audits and remediates your website.

It is by far one of the most affordable web accessibility solutions, starting at $490 for websites with up to 1,000 unique pages.

When compared to accessibility plugins, accessiBe’s offering is robust and comprehensive, delivering full compliance that plugins aren’t able to.

When compared to accessibility manual services, accessiBe offers a speedy and automated audit and remediation process compared to the lengthy, manual and highly expensive offering of the service companies. Additionally, accessiBe, unlike accessibility manual services, delivers ongoing compliance and the ability to scale with ease and speed.

The combination of AI-based audit and remediation, the most comprehensive accessibility interface on the market, ongoing compliance, scalability, and a highly affordable plan makes accessiBe stand out from the competition by offering a unique end-to-end solution for achieving ADA and WCAG compliance in a fast and simple way.

Featured image via Unsplash.

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