Articles

SRE and Organizational Transformation: Lessons from Activist Organizers

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In the software industry’s recent past, the biggest disruptive wave was Agile methodologies. While Site Reliability Engineering is still early in its adoption, those of us who experienced the disruptive transformation of Agile see the writing on the wall: SRE will impact everyone.

Any kind of major transformation like this requires a change in culture, which is a catch-all term for changing people’s principles and behaviors. As your organization grows, this will extend beyond product and engineering. At some point you also need to convince the key power-holders in your organization to invest in this transformation.

Source de l’article sur DZONE

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Availability, Maintainability, Reliability: What’s the Difference?

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We live in an era of reliability where users depend on having consistent access to services. When choosing between competing services, no feature is more important to users than reliability. But what does reliability mean?

To answer this question, we’ll break down reliability in terms of other metrics within reliability engineering: availability and maintainability. Distinguishing these terms isn’t a matter of semantics. Understanding the differences can help you better prioritize development efforts towards customer happiness.

Source de l’article sur DZONE

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5 On-Call Practices To Help You Sleep Through the Night

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On-call: you may see it as a necessary evil. When fast incident response can make or break your reputation, designating people across the team to be ready to react at all hours of the day is a necessity.  But, this often creates immense stress while eating into personal lives. It isn’t a surprise that many engineers have horror stories about the difficulty of carrying a pager.

But does on-call have to be so dreadful? No way. Here are five best practices to help your team respond quicker and build more resilient systems.

Source de l’article sur DZONE

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