The hype around the use of artificial intelligence in decision-making might make you think it could pilot your company automatically, talk to your suppliers, chase late invoices, and open parcels arriving in the mail room, all while making you a nice cup of tea.
In practice, AI is a precision tool that should be used judiciously to achieve specific goals. Implementing it takes foresight and a vision, along with a healthy understanding of the technical challenges involved.
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