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Passer de Docker Swarm à Kubernetes : transition et mise à l'échelle.

Passer de Docker Swarm à Kubernetes : transition et mise à l’échelle.

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Passer de Docker Swarm à Kubernetes peut être une transition complexe, mais elle offre une meilleure mise à l’échelle et des fonctionnalités avancées. Découvrez comment faciliter cette transition.

Comprendre le changement

Making the Transition

The transition from Docker Swarm to Kubernetes requires careful planning and execution. Organizations should consider the following best practices when making the switch:

  • Understand the differences between Docker Swarm and Kubernetes. This will help ensure that the transition is seamless and that the organization is taking full advantage of Kubernetes’ capabilities.
  • Evaluate existing infrastructure and applications. This will help determine if Kubernetes is the right fit for the organization’s needs.
  • Create a plan for the transition. This should include a timeline, budget, and resource allocation.
  • Test the new system before going live. This will help ensure that everything is working as expected.

Benefits of Kubernetes

Kubernetes offers several advantages over Docker Swarm, including scalability, reliability, and flexibility. Kubernetes is designed to handle large-scale deployments with ease, allowing organizations to quickly and easily scale their applications as needed. It also offers a robust set of features, such as rolling updates, self-healing capabilities, and automated deployment. Finally, Kubernetes is highly extensible, allowing organizations to customize their deployments to meet their specific needs.

Architecture de Kubernetes

Kubernetes est une plateforme open source conçue pour automatiser le déploiement, le dimensionnement et l’exploitation des conteneurs d’applications. Il offre une plus grande flexibilité, un ensemble de fonctionnalités plus riche et un vaste écosystème, ce qui en fait le choix préféré des déploiements à grande échelle et d’entreprise. La transition de Docker Swarm à Kubernetes nécessite une planification et une exécution minutieuses. Les organisations doivent prendre en compte les meilleures pratiques suivantes lors du passage à Kubernetes : comprendre les différences entre Docker Swarm et Kubernetes, évaluer l’infrastructure et les applications existantes, créer un plan de transition et tester le nouveau système avant de le mettre en production.

Avantages de Kubernetes

Kubernetes offre plusieurs avantages par rapport à Docker Swarm, notamment la scalabilité, la fiabilité et la flexibilité. Il est conçu pour gérer facilement les déploiements à grande échelle, ce qui permet aux organisations de redimensionner rapidement et facilement leurs applications selon leurs besoins. Il offre également un ensemble robuste de fonctionnalités, telles que les mises à jour en roulement, les capacités de réparation automatique et le déploiement automatisé. Enfin, Kubernetes est extrêmement extensible, ce qui permet aux organisations de personnaliser leurs déploiements en fonction de leurs besoins spécifiques.

Conclusion

Kubernetes est devenu la solution préférée pour les déploiements à grande échelle et d’entreprise grâce à ses avantages en matière de scalabilité, de fiabilité et de flexibilité. Bien que la transition de Docker Swarm à Kubernetes puisse être complexe et exiger une planification minutieuse, elle offre des avantages considérables pour les organisations qui souhaitent tirer parti des fonctionnalités avancées de Kubernetes. Les organisations doivent donc prendre le temps d’examiner attentivement les avantages et les inconvénients de chaque solution et de choisir celle qui répond le mieux à leurs besoins.

Source de l’article sur DZONE

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7 Habitudes des Testeurs Efficaces

7 Habitudes des Testeurs Efficaces

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Les testeurs efficaces ont des habitudes qui leur permettent d’atteindre leurs objectifs. Découvrez les 7 habitudes qui font la différence!

Les sept habitudes sont discutées dans cet article, qui les encadre pour des testeurs très réussis. Voici les sept habitudes :

  • Develop a plan of action for the project.
  • Create a database of the project’s requirements.
  • Make sure everyone on the team is aware of the project’s objectives.

    • Begin With the End in Mind

    Before beginning a project, it is important to have a clear understanding of what the end result should be. This will help you to focus on the tasks that need to be completed in order to achieve the desired outcome. It is also important to consider the stakeholders involved in the project, as their expectations should be taken into account when creating the plan. Additionally, it is beneficial to create a timeline for the project and set deadlines for each task. This will help to ensure that the project is completed on time and within budget. Here are three suggestions for approaching upcoming undertakings with a clear goal in mind:

    • Create a list of objectives for the project.
    • Develop a timeline for the project.
    • Create a database of the project’s stakeholders.

      • Put First Things First

      In order to ensure that a project is completed on time and within budget, it is important to prioritize tasks. This means that tasks that are most important should be completed first, while those that are less important should be completed last. It is also important to consider the resources available when prioritizing tasks. For example, if there are limited resources available, tasks that require those resources should be completed first. Here are three suggestions for approaching upcoming undertakings with prioritization in mind:

      • Create a list of tasks in order of importance.
      • Develop a timeline for the project.
      • Create a database of the project’s resources.

        • Les sept habitudes pour les testeurs très réussis

        Cet article discute les sept habitudes qui sont nécessaires pour les testeurs très réussis. Ces sept habitudes sont :

        1. Être Proactif
        2. Commencer par la fin en tête
        3. Mettre les choses importantes en premier
        4. Penser Gagner/Gagner
        5. Chercher à comprendre avant d’être compris
        6. Synergiser
        7. Aiguiser la scie

          8. Être Proactif

          Dans chaque projet de logiciel, l’objectif d’un testeur est de garantir qu’un produit de haute qualité est produit. Vous avez deux options lorsque vous déterminez ce qui s’est mal passé dans les projets de logiciels qui échouent en raison d’une qualité faible : vous pouvez être proactif ou réactif. Les personnes réactives ont tendance à attribuer des difficultés ou des obstacles aux autres personnes et aux facteurs externes. Être proactif vous permettra d’accepter la responsabilité des erreurs et de trouver des solutions pour les initiatives futures. Après la fin d’un projet, votre équipe devrait faire un « post-mortem » ou une « rétrospective » dans laquelle vous discutez franchement des succès et des échecs du projet. Voici trois suggestions pour aborder les prochaines entreprises avec initiative :

          • Élaborer un plan d’action pour le projet.
          • Créer une base de données des exigences du projet.
          • Assurez-vous que tous les membres de l’équipe sont conscients des objectifs du projet.

            • Commencer par la fin en tête

            Avant de commencer un projet, il est important

            Source de l’article sur DZONE

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            Bridor (Groupe Le Duff) soutient son développement avec l’ERP intelligent SAP S/4HANA

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            Pour accompagner sa transformation en acteur d’envergure mondiale, Bridor avait besoin de se doter d’un ERP moderne et de refondre ses processus métiers. Un projet de grande envergure, ayant mené à l’adoption de SAP S/4HANA et de SAP IBP.

            Groupe Le Duff est un acteur français, leader de la restauration et de la boulangerie-viennoiserie. Il est présent dans 100 pays, au travers de ses 1250 restaurants et boulangeries et ses 15 sites de production. Groupe Le Duff emploie 30 000 collaborateurs, pour un chiffre d’affaires annuel dépassant les 2 milliards d’euros.

            « Depuis ses débuts en 1976, le chiffre d’affaires du Groupe Le Duff a doublé tous les 5 ans, explique Ronan Le Janne, Responsable des applications de gestion (SAP, BI, SIRH…). La principale filiale du groupe est Bridor, un industriel spécialisé dans les produits de boulangerie surgelés premium, qui compte pour 45% du chiffre d’affaires du groupe. Bridor devient rapidement un acteur d’envergure mondiale, pour lequel il est stratégique de disposer d’un système d’information moderne proposant des processus capables d’accompagner cette forte croissance, organique comme externe. »

            Groupe Le Duff utilise des solutions SAP depuis 2002. L’ERP SAP ECC de Bridor, souffrait toutefois de son manque de modernité. « Bridor avait accumulé un certain retard, la dernière montée de version technique SAP datait de 2012. Il devenait primordial de traiter cette dette technique, qui pouvait poser problème, notamment lors de l’adaptation du SI aux règles fiscales des pays dans lesquels nous ouvrons des filiales ».

            Un projet ambitieux

            La direction a fait le choix de refondre le SI de Bridor, en migrant vers l’ERP SAP S/4HANA, tout en opérant la refonte de ses processus métiers. La société a donc dû assurer un double chantier : la conversion technique vers un nouvel ERP et l’audit de ses processus clés.

            Elle décide pour cela de se faire accompagner par VISEO. « Nous avions déjà identifié VISEO comme candidat potentiel, car c’est un spécialiste à la fois du retail et de l’industrie, les deux activités du Groupe Le Duff, poursuit Ronan Le Janne. VISEO a également une bonne connaissance de SAP S/4HANA dans un contexte agroalimentaire. Ses équipes sont donc expérimentées et capables de nous conseiller avec pertinence. Autres points positifs, une méthodologie compréhensible et efficace, ainsi qu’une bonne adhérence avec la culture et les valeurs du Groupe Le Duff ».

            L’ERP de Bridor couvre un périmètre étendu : finance, achats, ventes, production, stocks… « Nos usines fonctionnent en 24/7 et s’appuient toutes sur notre ERP SAP, qui est le cœur du réacteur de nos processus industriels et supply chain. Un système qui fonctionne donc lui aussi en 24/7 et qu’il est difficile d’arrêter. C’est pourquoi nous avons voulu faire entrer un maximum de transformation dans ce projet ».

             

            Une migration hybride

            À mi-chemin entre Brownfield et Greenfield, la migration hybride, dite Bluefield, permet d’opérer une migration technique vers SAP S/4HANA, sans devoir subir le poids du legacy, les données nécessaires étant réintégrées au terme des développements. « La migration hybride nous a permis de nous réapproprier notre système, de le simplifier, en redéfinissant précisément son périmètre et ses fonctionnalités », confirme Ronan Le Janne.

            L’audit des processus clés et les ateliers de cadrage se sont traduits par plus d’une centaine d’évolutions métiers, dont :

            • la refonte des structures organisationnelles ;
            • la mise en œuvre de SAP COPA et du General Ledger ;
            • la mise en place du P&L Bridor et Groupe dans SAP ;
            • La mise en œuvre des processus de prévisions, planification et S&OP dans SAP IBP.

            Lancé en avril 2021 par la phase de cadrage, le projet s’est poursuivi jusqu’en fin d’année 2022, pour une mise en route de SAP S/4HANA le premier janvier 2023.

            « Compte tenu de la complexité du projet, cela s’est très bien passé. Une organisation stricte, une implication sans faille des métiers et une forte réactivité de la part de VISEO nous ont permis de tenir le planning que nous avions défini en 2020. Dès le 2 janvier 2023, de gros volumes d’opérations ont été enregistrés dans notre ERP SAP S/4HANA. Depuis, nous n’avons pas constaté de perte de productivité et le nombre de tickets d’incidents reste maîtrisé. C’est un démarrage bien maîtrisé et une belle réussite pour le Groupe Le Duff. »

            Quelques travaux sur la partie finance ont été effectués sur le premier trimestre 2023 et un accompagnement au changement sera nécessaire pour acculturer les équipes à certaines nouvelles fonctionnalités et certains nouveaux processus. Mais le projet arrive à son terme, dans les délais et pour le budget prévu. « Un projet réussi, pour un rapport qualité / prix imbattable », conclut Ronan Le Janne. Prochaine étape, l’adoption de SAP S/4HANA Retail.

             

            The post Bridor (Groupe Le Duff) soutient son développement avec l’ERP intelligent SAP S/4HANA appeared first on SAP France News.

            Source de l’article sur sap.com

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            Résultat Index Egalité Professionnelle et parité dans les instances dirigeantes.

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            SAP France obtient la note de 77/100 à l’Index de l’égalité femmes-hommes au titre de l’année 2022. Cet Index a été calculé sur la base de 5 indicateurs :

            • Les écarts de rémunération : 37/40 points
            • La répartition des augmentations : 10/20 points
            • La répartition des promotions : 15/15 points
            • Le pourcentage de salariées augmentées à leur retour de congé de maternité : 15/15 points
            • La mixité des dix plus hauts salaires : 0/10 points

            La parité et la mixité étaient une priorité pour SAP France bien avant la mise en place de l’Index égalité professionnelle. En effet, SAP France renouvelle et adapte ses Accords Egalité Professionnelle depuis de nombreuses années. SAP France est en effet engagé dans une politique à long terme dans ces domaines avec notamment la mise en place de plans d’action égalité femme/homme et des analyses de rémunération régulières. Nos Accords n’abordent pas uniquement la question des salaires mais également des formations, du recrutement, du développement, etc. Autant d’éléments impactant l’égalité professionnelle, éléments que l’index, tel qu’il est construit aujourd’hui, ne permet pas de mesurer. SAP France entend poursuivre ses efforts et ses engagements dans le domaine de l’égalité professionnelle. Les négociations relatives au renouvellement de l’Accord Egalité Professionnelle débuteront prochainement.

            Depuis 2022, l’Index de l’égalité salariale Femmes-Hommes prévoie également la mise en place d’objectifs de progression pour tous les indicateurs n’ayant pas obtenus la note maximale en cas de résultat inférieur à 85 sur 100. Dans cette perspective et  au-delà des mesures susmentionnées, des objectifs de progression ont été fixés :

            • Les dispositions prévues, à date, pour progresser sur l’aspect des écarts de rémunération femmes-hommes :
              • Des niveaux de salaires équivalents à l’embauche pour un même niveau de responsabilités, de formation, d’expérience et de compétences professionnelles.
              • Sensibilisation des managers quant à l’importance de l’équité de traitement dans leurs prises de décisions relatives à la revue de salaire annuelle, l’attribution de primes exceptionnelles dites « spot awards », attribution de RSU, etc.
              • Nomination de référents de l’égalité professionnelle pouvant être sollicités si un salarié estimait être discriminé en terme de rémunération.
              • Maintien du paiement de la part variable à 100% pendant la période de congés maternité.
              • Maintien du salaire sur la base du TTC en cas d’incapacité temporaire du travail au-delà de 90 jours consécutifs d’arrêt.

            Les autres dispositions permettant de réduire les écarts de rémunération figurent au paragraphe suivant (dispositions prévues pour progresser sur les écarts de répartition des augmentations individuelles). Ces dispositions s’appliquent pour ces 2 indicateurs.

             

            L’objectif est de progressivement arriver à se rapprocher, voir atteindre la note maximale sur ce premier indicateur, à l’aide des dispositions susmentionnées et sous-mentionnées.

             

            • Les dispositions prévues, à date, pour progresser sur les écarts de répartition des augmentations individuelles :
              • Garantir l’équité de traitement lors des révisions salariales annuelles : analyse de la moyenne d’augmentation, analyse du % de femmes et d’hommes augmentés.
              • Analyse annuelle via la méthode statistique dite de régression multiple. Tous les salariés avec des écarts supérieurs à 2% se voient leur salaire réajusté avec un budget dédié à l’égalité professionnelle. Les salariés exclus de l’analyse statistique, du fait d’un échantillonnage trop faible, font partis d’une analyse dite non statistique et reçoivent les ajustements de salaire nécessaires, le cas échéant.
              • Analyse du nombre d’augmentés dans l’année N au cours du T4 de l’année N (augmentés lors de la revue de salaire et lors des demandes d’augmentations hors cycle dites « off-cycles »).
              • Toute augmentation intervenue dans le cadre de réajustement de salaire ne saurait avoir des répercussions sur les décisions prises pendant la revue de salaire annuelle.
              • Sensibilisation des managers sur ces sujets, notamment lors des sessions d’information dédiées à la revue de salaire mais également dans les divers supports et communications dédiés.

             

            L’objectif est d’atteindre la note maximale sur l’indicateur 2 lors du prochain calcul en appliquant l’ensemble de ces mesures. SAP France ayant précédemment obtenu la note maximale depuis la mise en place de l’Index.

             

            • SAP France obtient la note maximale sur les écarts de répartition des promotions. Vous retrouverez, ci-dessous, un certain nombre de mesures mises en place, à date, pour garantir l’équité de traitement quant à l’aspect évolution de carrière. A noter , par ailleurs, que seules les promotions (changement de T-level) comptent pour cet indicateur mais que chez SAP France, il peut également y avoir des progressions (changement de grade). Ces dernières ne sont pas prises en compte dans le calcul de l’indicateur du fait de la méthodologie établie pour le calcul de l’Index :
              • Analyse du % de femmes et d’hommes promus ou progressés lors des révisions salariales annuelles .
              • Analyse du nombre de promus dans l’année N au cours du T4 de l’année N (promus lors de la revue de salaire et lors des demandes de promotions hors cycle dites « off-cycles »).
              • Les changements de grades (dites « progressions » en interne) dans un même niveau (T-Level) ne sont pas pris en compte dans le calcul de l’Index mais ils sont néanmoins indissociables des promotions puisque les progressions dans les niveaux de carrière sont un préalable à la promotion au niveau supérieur. Dans cette perspective, notre Accord prévoit la garantie de l’équité de traitement lors des révisions salariales annuelles via une analyse de tous les salariés qui sont sur un grade 1 depuis 3 ans ou plus.
              • Garantir l’égalité d’accès à la formation, élément déterminant pour l’évolution professionnelle et donc favorisant les promotions.
              • Formations dédiées au développement de l’assertivité des femmes, notamment des femmes promues managers, expertes ou ayant vocation à le devenir.
              • Mise en place d’un Comité de mobilité interne afin d’identifier les besoins de mobilité interne.
              • Solutions de garde d’enfants et d’aide aux aidants pour favoriser l’équilibre temps de travail, temps de formation, temps de vie.
              • Nomination de référents de l’égalité professionnelle pouvant être sollicités si un salarié estimait être discriminé quant aux opportunités de carrière.

             

             

            • SAP France a toujours obtenu la note maximale sur le pourcentage de salariées augmentées à leur retour de congé de maternité. En effet, SAP France apporte une attention particulières à la rémunération des femmes en congés maternité depuis de nombreuses années. A noter que SAP France a également un certain nombre de dispositifs en place pour les salariés en congés parental. Ces dispositions sont consultables dans notre Accord Egalité Professionnelle.

             

            • Les dispositions prévues, à date, pour progresser sur la mixité des dix plus hauts salaires :
              • Comme mentionné précédemment : garantir l’égalité d’accès à la formation, élément déterminant pour l’évolution professionnelle et ainsi favoriser l’accès, pour les femmes, à des postes de managers, experts ou de Direction. Les grilles de salaire pour ces niveaux de postes étant plus élevées, si le % de femmes se positionnant sur ces niveaux de postes augmente, il y aura alors, de fait, plus de chance d’atteindre la mixité des dix plus hauts salaires.
              • Solutions de garde d’enfants et d’aide aux aidants pour favoriser l’équilibre temps de travail, temps de formation, temps de vie. Permettant ainsi d’envisager plus facilement l’accès aux postes susmentionnés.
              • Toujours dans cette même logique d’évolution de carrière : entretien professionnel tel que prévu par la loi mais également entretiens trimestriels des salariés avec leurs managers (lors de « SAP Talk ») pour identifier les besoins en formation, aspirations en terme de développement de carrière, etc.

            L’objectif étant d’obtenir progressivement des points sur cet indicateur 5 en appliquant l’ensemble de ces mesures.

            Les détails de certaines mesures et les KPIs sont consultables dans notre Accord Egalité Professionnelle.

            Nous vous informons également, qu’au titre de l’année 2022, SAP France comptabilise une majorité de femmes dans ses instances dirigeantes (54% de femmes et 46% d’hommes). Ce résultat démontre que la parité et la mixité sont des priorités pour SAP France. Retrouvez ci-dessous le détail des indicateurs résultant de la loi visant à accélérer l’égalité économique et professionnelle :

            • Pourcentage de femmes parmi l’ensemble des cadres dirigeants : non applicable
            • Pourcentage d’hommes parmi l’ensemble des cadres dirigeants : non applicable
            • Pourcentage de femmes parmi l’ensemble des membres des instances dirigeantes (en prenant en compte les personnes non salariées) : 54%
            • Pourcentage d’hommes parmi l’ensemble des membres des instances dirigeantes (en prenant en compte les personnes non salariées) : 46%

            The post Résultat Index Egalité Professionnelle et parité dans les instances dirigeantes. appeared first on SAP France News.

            Source de l’article sur sap.com

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            Solinest pilote ses budgets et prévisions avec SAP Analytics Cloud

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            Faciliter la construction des budgets et améliorer l’alignement entre les métiers, voilà les deux principaux objectifs que Solinest visait avec sa nouvelle solution de planification. SAP Analytics Cloud a été retenu pour répondre à ces besoins.

            Solinest est un spécialiste du négoce de produits de grande consommation : confiseries, snacks, boissons et produits frais. Des articles qui peuvent être trouvés en devant de caisse et dans les rayons de 50.000 points de vente français : hypermarchés, supermarchés et commerces de proximité. La société alsacienne est également présente en Belgique et au Luxembourg.

            Solinest distribue les produits de ses 40 marques partenaires, mais participe aussi au développement de marques de distributeurs et propose ses propres offres, comme la marque [N.A!]. Entreprise familiale et indépendante, Solinest compte 500 collaborateurs, pour 300 millions d’euros de chiffre d’affaires annuel.

            Comme toutes les sociétés œuvrant dans le secteur de la distribution, Solinest réalise de gros volumes de transactions avec de faibles marges, nécessitant un apport constant de nouveaux marchés. La réactivité est un des autres enjeux auquel est confrontée la société. Réactivité se traduisant par un besoin d’alignement permanent entre marketing, commerce, logistique, finance et direction.

            « Le système d’information de Solinest est compact, avec un ensemble de solutions SAP et des interfaces simples : un ERP SAP ECC, un data warehouse SAP BW, SAP BPO et SAP Analysis », explique Franck Prevost, DSI du groupe. Ce SI met l’accent sur des technologies matures, avec un reporting effectué sur Excel et manquant donc de flexibilité. « Nous avions besoin d’un outil transversal facilitant les échanges entre directions et permettant d’adresser le budget et les prévisions. »

            SAP Analytics Cloud et Censio Karamba

            « Nous souhaitions trouver une solution adaptée dans le catalogue SAP, poursuit Franck Prevost. Nous hésitions entre SAP Business Planning and Consolidation (SAP BPC) et SAP Analytics Cloud (SAC). Nous avons alors cherché une société capable de mettre en place des POC afin de vérifier laquelle de ces deux solutions répondrait le mieux à nos besoins. Censio Karamba a été choisi pour créer ces démonstrateurs. Après analyse, nous avons opté pour SAC, car c’est une solution cloud accessible et agile, capable de faire tout ce que l’on attendait (construction de budget, simulations, indicateurs et tableaux de bord), tout en étant au cœur de la roadmap de SAP. »

            Ce projet structurant est stratégique pour Solinest. Une attention particulière a donc été portée sur la définition du modèle et des nouveaux processus, et une réflexion a été menée sur les besoins en matière de simulation. Trois lots ont été définis :

            • Budget : un lot devant être mis en place en septembre 2020, pour permettre la saisie des budgets 2021 dans SAC. Une phase critique du projet.
            • Répartition du réel : ce lot nécessitant de disposer d’une année de référence, il a été décidé de le mettre en place après le budget.
            • Contribution consolidée : l’objectif est ici de définir ce que les marques Solinest (comme [N.A!]) apportent en tant que marque et au distributeur. Rolling forecast et processus IBP font également partie de ce lot.

            De mars à septembre 2020, les équipes de Solinest et de Censio Karamba ont mis en place la connexion entre SAP BW et SAC, modélisé l’intégralité du P&L, pris en compte les inducteurs de prix et coûts (environ 200) et créé les états de restitution par couples pays-canaux. En parallèle, il a fallu accompagner et former les utilisateurs en vue de la campagne de saisie de données relative au budget 2021. « Cette étape était très importante, car nous voulions être en mesure de faire interagir quatre métiers : marketing, commerciaux, supply chain et contrôleurs de gestion », explique Franck Prevost. Soit 400 personnes à former. Cette tâche fut d’autant plus complexe que le télétravail était la règle pendant une grande partie de cette période.

            Premier succès, avec le rendu du lot 1 dans les temps, permettant une saisie du budget 2021 dans SAC. Crise sanitaire oblige, le lot 2 a été reculé de novembre 2020 à janvier 2021. Enfin, le lot 3 a été livré en juin 2021. Au total, le projet aura duré près de 18 mois.

            Des métiers qui gagnent en autonomie

            Le premier bénéfice, c’est l’autonomie apportée aux métiers. Ils deviennent indépendants du contrôleur de gestion sur la saisie et la restitution des données, et de l’IT sur les aspects techniques. Dans le même temps, le rôle du contrôle de gestion évolue : « d’opérateur de saisie, il devient celui qui orchestre les processus budgétaires », note Franck Prevost.

            Autre avantage apporté par SAP Analytics Cloud : il permet à tous les collaborateurs d’accéder au même niveau d’information, de partout. « Il n’est plus nécessaire d’attendre que le contrôleur de gestion ait produit ses restitutions pour accéder aux informations. Dorénavant, tout le monde a accès à la donnée, au même moment. »

            Prochainement, Solinest envisage de basculer de SAP BW vers SAP BW/4HANA. Mais aussi de mettre en place de nouveaux outils de simulation dédiés aux commerciaux et des tableaux de bord destinés au comité de direction de l’entreprise. L’aventure SAP Analytics Cloud ne fait donc que commencer pour Solinest.

            The post Solinest pilote ses budgets et prévisions avec SAP Analytics Cloud appeared first on SAP France News.

            Source de l’article sur sap.com

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            6 Predictions for Web Design in 2023

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            Welcome to our annual guessing game of what the next twelve months will bring.

            As ever, the design world isn’t isolated from the world in which it exists, so when events shape our lives, they impact our work, the work clients ask for, and the work that inspires us. According to Collins Dictionary, the word of the year for 2022 was permacrisis. And frankly, 2023 doesn’t look any less turbulent, with some good and some bad things already on the horizon.

            Russia seems all but certain to retreat to Crimea and claim its objectives in Ukraine have been achieved; Ukraine may not accept that end, but it will probably be enough to end sanctions against Russia, which will significantly impact the economy worldwide. Brazil may have been forced to watch Argentina lift the FIFA World Cup, but it has a new (old) president and fresh hope for the survival of the Amazon rainforest. Crypto has weathered a series of storms (although there may be more to come), and historical precedence suggests the bear market has run its course; 2023 will see stagnation, with an upward trend taking hold toward the end of the year. The former Pope has died, potentially paving the way for the retirement of the current Pope and the election of a new Pope, bringing with it either renewed liberalism or renewed conservatism to the world’s largest religion. Oh, and the IMF thinks a third of the world will be in recession at some point in 2023; the UK and Russia already are, and policymakers in the US are looking nervous.

            And that’s just the obvious. Of course, there will be surprises, too, because there always are.

            Against this backdrop, designers must not only navigate a problematic jobs market but produce designs that respond to the needs and desires of their clients’ users.

            How Did I Do in 2022?

            Before diving into this year’s predictions, let’s take a look at how I thought 2022 would play out.

            I predicted that 2022 would be the year of blockchain, with decentralized data storage taking over. Well, I got the decentralized part right, but not so much the blockchain aspect (feel free to tell me I’m wrong on Mastodon because I’m not checking Twitter anymore). I’ll call that half a point.

            I said design would be positive, playful, and accessible. I think design did emerge from its obsession with corporate minimalism, but positive and playful? Unfortunately, I’m calling that a miss.

            I said everything would be green. Again, that’s a miss. If there was a color for 2022, it was a pink-purple gradient.

            I predicted hero text would replace hero images, and in the third quarter of 2022, that’s exactly the trend we saw; tick.

            Finally, I suggested that illustration would adopt a grainy texture. Well, some designers did, but it was hardly a dominant trend, so I’m going to have to call that a miss.

            So for my 2022 predictions, I scored 30%. Way worse than last year’s clean sweep. Let’s see if we can’t beat that in 2023…

            1. We’ll Stop Freaking Out Over AI

            By now, you’ve probably tried AI, freaked out, and Googled how to start a small holding in the mountains.

            The truth is that AI is just a tool. And a good one at that. AI is really good at derivative work. But it’s entirely incapable of improvising, holding opinions, having an agenda, or thinking outside the box.

            AI will not replace your job — unless your job is deleting the background from photos, in which case it already has. Since when did Stephen King get replaced by a spellchecker?

            If you haven’t tried an AI tool yet, I’d encourage you to try it. It does the small repetitive tasks well.

            2. We’ll Embrace the Real World

            One of the reasons AI can’t be creative is that it doesn’t have the same number of input sensors we have. We can smell, hear, feel, and experience the world in a multitude of different ways.

            Most of us spent a year in lockdown working remotely. Then rushed back to the office, only to discover that our teamwork didn’t actually improve. With the worsening economic outlook, big companies are looking to budget, and the simplest way to cut costs is to ask staff to work remotely.

            When your commute is a five-second walk to the spare bedroom, you find yourself with more free time. Sure, you could probably learn Python, but wouldn’t you be happier learning to paddleboard?

            As we open ourselves to new experiences, our design work will inevitably become more diverse and natural.

            3. We’ll Reject Brutalism

            It had a good run, but Brutalism isn’t a good fit for most UI projects. The trend of 2021–22 will vanish as quickly and as unexpectedly as it arrived.

            4. We’ll Reject Darkmode

            It has had a good run, and dark mode is a perfect fit for most UI projects. But we’re all kinda sick of it.

            I hope I’m wrong about this one; not only is dark mode genuinely better for both your eyes and the environment, but the rich, warm blackness is the perfect antidote to sterile white corpo-minimalism.

            Dark mode options are built into our OS, so it’s doubtful that it’s going to vanish anytime soon. However, dark mode as a design trend for its own sake is probably on the wane.

            Typically trends come and go in symmetrical waves. Dark mode has been a dominant trend for years, so it should take as long to vanish completely.

            5. We’ll Embrace Personal Retro

            Every year we get the exciting job of guessing which decade the zeitgeist will rip off next. Will 2023 be the year of ’80s retro, ’90s retro, ’00s retro, or maybe (somebody shoot me) ’10s retro?

            The retro trends we’ve seen over the last few years have been poor pastiches of their associated decades. If last year’s ’90s retro was inspired by the ’90s, it was a ’90s someone else was living.

            In 2023 we’ll move beyond someone else’s ideas of what the past was like, to a personal vision of what came before. One in which the sunbleached colors of eternal Summers in the suburbs dominate.

            6. We’ll Fall For Borecore

            We’re all guilty of designing with our egos from time to time, and there is a tendency to hit users between the eyes with the biggest type, the loudest gradient, and the flashiest animation.

            If you truly want to impress users in 2023, stop inserting pop-ups, adverts, cookie notices, and the other extraneous detritus that stops them from doing whatever it is they arrived on your site for. Impressing users in 2023 means clean typography, low-distraction art direction, and helpful content. Boring design just isn’t as boring as it used to be.

            In 2023, the best thing designers can do for their users is get out of the way.

            Happy New year! We hope it’s a good one.

             

            Featured image by myriammira on Freepik

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            10 Questions You Must Ask Before Hiring a Web Design Agency

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            Finding a good web design agency is challenging, especially if you’re doing it for the first time. With so many options, it’s challenging to determine which best meets your needs.

            The obvious place to start looking for a web design agency is by asking friends, family, and colleagues for personal recommendations, but bear in mind that they may not be qualified to judge your options objectively, and you’ll need to carry out due diligence on any web design agency recommended to you.

            The process of researching and evaluating different design agencies can be time-consuming and complex. To make it easier, you must start with a clear understanding of your goals and expectations.

            Begin by making a long list of web design agencies and freelance designers that might fit the bill. Then whittle it down to a shortlist by discounting anyone whose portfolio you don’t like — while design is about more than just subjective opinions, it’s also vital that you end up with a website you like and are proud to show off as part of your brand identity.

            Now you have your shortlist, there are several key questions to pose to each potential candidate to ensure that they are the right fit for you. Here are the ten questions you should be asking to put you on track to finding your perfect website design partnership.

            1. What types of website design services do you offer?

            The first thing to realize is that there are many different kinds of websites, and as such, there are also many different kinds of website design services.

            The types of website design services offered by web design agencies range from basic site creation to complex ecommerce solutions.

            Basic web design services usually include developing and implementing a CMS (Content Management System) such as WordPress, Joomla, or Craft. Agencies may also provide more advanced services such as custom website design, SEO optimization, and web hosting.

            Different agencies and freelancers specialize in various types of sites, so you must compare their solutions with your requirements.

            2. Do you have any case studies of past projects I can review?

            Experience matters when choosing a web design agency. Ask potential candidates about the years they have been in business and the types of projects they’ve worked on. New doesn’t necessarily mean low quality — plenty of great agencies are founded by experienced designers whose portfolios are owned by their previous employers.

            However, it is easier to ensure a web design agency is a good fit for your project if you can review case studies of previous jobs. Case studies will provide valuable insights into their approach and techniques and how successful their clients have been.

            3. Where are you based?

            When it comes to web design agencies, there are pros and cons to hiring a local or remote team. On the one hand, working with a local agency can provide many advantages, such as in-person interaction and access to their resources. On the other hand, working with a remote team may offer greater flexibility, cost savings, and access to a global talent pool.

            It’s essential to ask about an agency’s location to understand their services’ advantages and disadvantages.

            Effective team communication is essential for any project, so you should check the working hours of any agency you select — you don’t want to wait overnight for answers to urgent queries.

            4. Do you specialize in any particular industries or platforms?

            Web design agencies may specialize in various industries and platforms, depending on the specific needs of their clients. For example, some might specialize in ecommerce solutions such as Shopify or WooCommerce, while others might focus on frameworks such as Vue or React.

            Additionally, web design agencies may specialize in creating custom websites for specific industries, such as healthcare or finance.

            Suppose you can locate a web design agency with previous experience developing websites for clients similar to you. In that case, they will be better placed to anticipate challenges specific to your project.

            5. What is your process for designing websites?

            Before hiring a web design agency, it’s essential to understand their approach to website design. For example, some agencies may take a more traditional “design and build” approach where they create the entire site from start to finish, while others may prefer to work with an existing template and make customizations.

            Some design agencies use a traditional waterfall approach, while others adopt an agile methodology. Waterfall is a sequential process in which each step happens in isolation, whereas agile is an interactive approach with frequent testing and feedback.

            Knowing how an agency prefers to work will help you establish realistic expectations about how they will integrate into your company culture.

            5. Do you offer any additional services, such as SEO or hosting?

            Website design agencies may offer a range of additional services, depending on the needs of their clients. Beyond website design and development, many agencies also provide SEO (search engine optimization) and web hosting services.

            All reputable web design agencies will ensure that your website meets the minimum standard for technical SEO. But some agencies will also adapt your content to incorporate keywords and phrases related to your industry to help you increase website traffic once the site is launched.

            When it comes to web hosting, your web design agency will help you choose the best type of hosting for your needs, but some agencies also provide hosting and will set up and manage a server for you.

            6. How will the project be managed, and what is your timeline for completion?

            When it comes to website design projects, timeline management is critical to ensure that your new website is delivered on time and within budget. Managing a website project requires careful planning and execution to keep everything on track.

            You should also ask how the project will be managed throughout its lifecycle so that you can schedule your in-house timetables.

            7. What type of maintenance can I expect after launching the website?

            Launching your new website begins a long-term relationship with your web design agency. It’s essential to ask about their post-launch support process to ensure you have all the help and guidance you need. The agency should be able to provide comprehensive maintenance services such as bug fixing, content updates, and security checks.

            Additionally, you should understand the process for making changes and requests after the website launch. Find out how quickly they can respond to your inquiries and the cost of any needed updates. This will help you plan your budget accordingly and avoid any unexpected fees.

            9. How much will the project cost?

            Speaking of costs, it’s vitally important to establish ballpark figures before you shortlist an agency. Like any industry, there is a wide range of different price points, dependent not just on the project but the marketability of the web design agency.

            Make sure you ask for a comprehensive quote that outlines all the costs involved. Ask for a payment schedule so you know how much you’re expected to pay upfront. Check on any additional fees, such as maintenance or hosting.

            Never adjust your project to secure a web design agency outside your budget. If you can’t afford a particular provider, strike them off your shortlist and move on to the next candidate.

            10. What do you need from me?

            As a client, there are several steps you need to take to ensure that your website design project runs smoothly. You will need to supply a detailed brief if nothing else.

            You should be prepared to schedule regular feedback sessions so your agency can stay on track. You’ll probably need to supply brand materials such as logos, style guides, and any text, images, and videos you want to be included. The agency may want you to sign a contract, agree on a payment schedule, and pay an initial deposit.

            Conclusion

            Hiring a web design agency is challenging, especially if you don’t have the technical knowledge to assess an agency’s past work objectively.

            By asking the questions above, you’ll get a solid sense of what the company is like to work for, how well they fit your corporate culture, and whether their proposed solution is within your budget.

            The more questions you ask, the better informed you’ll be, and the more likely your website design project will succeed. Good luck!

             

            Featured image via Pexels.

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            21 Best CRM Software

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            The best CRM (Customer Relationship Management) software solutions help sales teams streamline critical processes to improve productivity, track customer interactions and gain actionable insights to deliver a personalized experience to sell smarter, shorten the sales cycle and drive better retention rates.

            This article reviews the 21 best CRM software to help you streamline your searches. We’ll cover the key features, user experience, pricing plans, strengths, and weaknesses. So, let’s get to it.

            1. Salesforce Sales Cloud CRM

            Salesforce Sales Cloud is a cloud-based customer relationship management solution that supports large sales teams and every customer touchpoint.

            Over 150,000 companies, including world-leading brands like IBM, NBCUniversal, and Sonos, use the CRM system to streamline workflow automation. 

            Key Features

            Project Management — The software natively integrates with Slack, allowing you to seamlessly manage your Salesforce tasks in one central location and collaborate remotely with colleagues, customers, and partners in real-time. 

            Sales Forecasting — Salesforce can estimate your future sales revenue using your current and historical pipeline data. Again, integrating with apps like revVana helps you gain better revenue insights.

            Flexible and Scalable — This CRM software helps small businesses and enterprises meet their growing needs without sacrificing performance. Salesforce CRM is entirely cloud-based, supports over 8,700 integrations, and has an open API, making it highly extensible.

            User Experience

            Setting up an account only takes three steps.

            The dashboard is clean and straightforward, making it easy to use. You can click the modules on the navigation menu to use its features. Additionally, the CRM software displays information in graphs, pie charts, and tables in an easy-to-understand way.

            Salesforce Sales Cloud has a robust knowledge base to hit the ground running immediately.

            Pricing

            Salesforce offers four subscription plans, billed annually:

            • Essential $25 per user per month
            • Professional $75 per user per month
            • Enterprise $150 per user per month
            • Unlimited $300 per user per month

            Strengths

            • It’s fully cloud-based (you don’t need to install anything)
            • 30-day free trial
            • Customer relations management automation
            • Supports over 8,000 integrations and apps
            • Multilingual and multi-currency support
            • Open API
            • Leads management and business intelligence tools
            • Round-the-clock support
            • Multiple appointment scheduling
            • Mass emailing capability

            Weaknesses

            • It doesn’t support live chat
            • Not suitable for on-premise deployment

            2. Pipedrive

            Pipedrive is one of our top options for the best CRM software today. The cloud-based solution helps marketers set up their pipelines, track progress in real-time and automate routine tasks. Over 100,000 companies in 179 countries use the software.

            Key Features

            Real-Time Alerts — Pipedrive has a built-in reminder that keeps you posted on all your sales activities so you don’t miss a follow-up.

            Reporting — The CRM provides detailed reports on pipeline performance. With this insight, you can measure your progress against your business goals.

            Revenue Forecasting — The software can forecast your sales volume and revenue using your pipeline data. It automatically updates the estimate when a lead’s status changes.

            Leads Capture — Pipedrive has a customizable web form that helps you capture leads for your pipeline. Also, you can segment the leads for personalized communications.

            User Experience

            Pipedrive is user-friendly. New users will be able to get the hang of it quickly. Also, the CRM software has a robust help center to help users set up and customize their accounts.

            It features a visual pipeline that lets you see your sales strategies and process and update a lead status by dragging and dropping it. Additionally, it presents reports in easy-to-understand ways.

            The software offers live chat and round-the-clock email support for quick resolutions. 

            Pricing

            Pipedrive offers four plans, billed monthly and annually.

            • Essential $11.90 per user per month
            • Advanced $24.90 per user per month
            • Professional $49.90 per user per month
            • Enterprise $74.90 per user per month

            Strengths

            • Faster deal closing
            • Omnichannel lead generation
            • Efficient customer relationship management
            • Free trial (no credit card required)
            • Goal setup and tracking
            • Sales forecast
            • Over 350 integrations
            • 14-days free trial
            • API support
            • Real-time support

            Weaknesses

            • No free plan
            • The dashboard could feel overwhelming

            3. Oracle Netsuite CRM

            Oracle NetSuite Customer Relationship Management software promises to deliver the real-time data you need to manage interactions with potential customers, existing customers, and suppliers, deliver exceptional customer experiences and drive sales.

            Over 32,000 customers use Oracle NetSuite products.

            Key Features

            Sales Force Automation — NetSuite CRM SFA unifies your sales processes and provides unprecedented insights into every aspect of your customer relationship to supercharge your sales performance.

            Marketing Workflow — You can create and launch targeted marketing campaigns to grow your leads pool. Also, the CRM lets you segment your leads to deliver a personalized experience, shortening the sales cycle.

            Customer Service Management — NetSuite automates customer service management, allowing users to focus on other pressing day-to-day activities. For example, it can review the status of submitted tickets and reply with follow-up communications.

            Partnership Relationship Management — NetSuite CRM is not just a customer relationship management software. Instead, the platform is a complete business management tool that helps you manage relationships with partners, share real-time information, and maintain control over partner-focused sales processes.

            User Experience

            This CRM could be more beginner-friendly if not for its many features and advanced functionalities. However, the software offers a search feature to help users find things faster. Another user experience challenge is Netsuite’s time-demanding customization.

            Plus, some users have reported crashes and downtime.

            Besides these challenges, NetSuite has an excellent user interface that makes it exciting. Also, it offers live chat support, helpful resources, and a comprehensive knowledge base.

            Pricing 

            NetSuite charges an annual license fee but doesn’t provide any pricing plans. You must contact their customer support to learn about the deployment needs of their CRM systems.

            Strengths

            • A centralized data source that gives users unprecedented visibility into their sales process
            • Salesforce, marketing, and customer service automation
            • Partner relationship management
            • Advanced reporting and analytics
            • Great user interface
            • Sales forecasting
            • Mobile 

            Weaknesses

            • No monthly subscription plans
            • Not-too-great user experience
            • Expensive compared to other CRM solutions

            4. Zoho CRM  

            Over 250,000 businesses worldwide use Zoho CRM software solutions. It helps management, marketing, support, and sales teams address their customer relationship management and omnichannel engagement needs.

            The platform empowers users to deliver personalized experiences and drive sales through multiple channels.

            Key Features

            Sales Force Automation — You can create workflows to reduce manual data entry, eliminate redundancies and automate repetitive sales, marketing, and customer service functions. 

            Journey Orchestration — Zoho CRM lets users create personalized customer journeys and track each prospect’s path to identify delays or loopholes and optimize the sales process.

            Omnichannel — With the Zoho CRM software, you can engage and track customer interactions across multiple channels, including email, social media, phone, and the self-service channel. 

            Sales Enablement — Zoho CRM enables frictionless sales processes. You can generate quotes, invoices, and orders within the CRM software. Also, it lets you set up partner portals to grow your business and manage relationships with stakeholders.

            User Experience

            The Zoho CRM dashboard is clean, straightforward, and user-friendly. So, you can use all of its features as a first-time CRM user.

            For example, the software lays the module tabs above the fold at the top bar, making them easily accessible. The reports are also less overwhelming as you can drill into the report you want to see, one at a time.

            Zoho CRM offers webinars, tutorials, free eBooks, and documentation for easy setup and customization. No live chat support.

            Pricing

            Zoho CRM offers four subscription plans billed monthly and annually:

            • Standard $18 per user per month
            • Professional $30 per user per month
            • Enterprise $45 per user per month
            • Ultimate $55 per user per month

            Strengths

            • Mobile
            • Marketing and sales automation
            • Advanced template and layout customization
            • Insightful reporting and analytics
            • Team collaboration
            • Support customer self-service portal
            • Predictive sales and intelligence
            • Voice assistant
            • Multilingual and multi-currency support
            • App marketplace with several third-party developers
            • REST API support
            • Activity reminders and sticky notes
            • 15-days free trial

            Weaknesses

            • No live chat support
            • Limited native marketing automation (needs extensions)

            5. HubSpot CRM 

            HubSpot CRM is a cloud-based customer relationship management solution for salespeople, marketers, customer service agents, operations managers, and business owners. Top global brands like Atlassian, Doordash, and Wistia use the HubSpot CRM software.

            Key Features

            Multiple Hub — HubSpot CRM offers five hubs—marketing, sales, customer service, CMS, and Operations—that lets you pay for your needs. In addition, you can integrate up to five hubs into a single CRM to streamline your business processes. 

            Email Marketing — The software has a built-in email marketing capability for targeted campaigns to your audience. In addition, you can create customized emails with the intuitive drag-and-drop editor.

            Lead Generation — With the built-in lead-capturing forms, ad management tools, and landing pages, you can generate leads online, feed them directly into the CRM and convert them to customers.

            Customer Support Portal — You’ll get a customer support portal to manage customer services and support requests, minimizing the burden on your customer service team. With the portal, you can also set up your knowledge base.

            SEO Advisor — The SEO Advisor provides actionable SEO tips which can help you rank essential keywords on Google search results. It comes in handy when creating blog posts or developing landing or website pages.

            User Experience

            You can set up HubSpot CRM quickly and get it running immediately.

            The CRM is easy to use and has an excellent user interface. You can customize your dashboard to quickly view your sales pipeline all in one place to enhance your user experience. Also, HubSpot presents its reports in an easy-to-understand way.

            It also integrates seamlessly with other tools. In addition, HubSpot offers onboarding services and multiple support channels—phone, email, live chat, and online community.

            Pricing

            HubSpot offers a free version but with limited access to its tools. You can extend its functionality based on your needs by subscribing to a plan in the appropriate hub.

            Marketing Hub

            • Starter $45 per month
            • Professional $800 per month
            • Enterprise $3,600 per month

            Sales Hub

            • Starter $45 per month
            • Professional $450 per month
            • Enterprise $1,200 per month

            Customer Service Hub

            • Starter $45 per month
            • Professional $450 per month
            • Enterprise $1,200 per month

            CMS Hub

            • Starter $23 per month
            • Professional $360 per month
            • Enterprise $1,200 per month

            Operations Hub

            • Starter $45 per month
            • Professional $720 per month
            • Enterprise $32,000 per month

            Strengths

            • Powerful collaborative tool, Integrating marketing, sales, customer service, CMS, and operations in a single CRM solution.
            • A free version
            • User-friendly and intuitive
            • Large CRM database
            • Sales and marketing workflow
            • Insightful reporting and analytics
            • Lead management 
            • Seamless third-party integration
            • Social posting from the CRM
            • Meeting scheduling
            • Mobile app

            Weaknesses

            • Limited features that could push to acquire other HubSpot licenses
            • HubSpot licenses are on the high side.

            6. Freshworks

            Freshsales is a sales CRM software that promises to help you gain a 360-degree view of your customers, deliver personalized engagement, shorten the sales cycle and accelerate revenue with context-driven sales. Brands like Klarna, Blue Nile, and PharmEasy use the CRM system.

            Key Features

            Lead Generation and Scoring — Freshwok offers CRM tools to help you run personalized campaigns and generate leads from your website visitors. You can also score the leads based on their engagement level.

            Deal Management — Freshworks provides a birds-eye view of the deals in your pipeline, making it easy to prioritize and work on them immediately. You can also collaborate with multiple salespersons on the same deal., 

            Workflow Automation —The software’s built-in workflow automation lets users automate repetitive tasks to save and boost the sales force’s productivity. You can quickly create automation with the pre-set templates.

            AI-Powered Insights —Freshworks’ algorithm, Freddy AI, does the heavy lifting so that you can focus on only deals that convert. Additionally, it delivers AI-powered insights that help you drive faster deal closure. 

            Omnichannel — The software enables users to reach customers on their preferred channel without exiting the CRM software. For instance, you can connect with your contacts via email, phone, live chat, WhatsApp, SMS, and Zoom.

            User Experience

            You can set up an account in three simple steps and connect your email account to the CRM software.

            The dashboard is clean and less overwhelming. As a result, you are likely to crack the software at first use without facing many challenges. Also, you can import your sales data and start using the CRM tools immediately without starting from scratch.

            You can use the FAQ, help center, or live chat for quick resolutions when you run into issues.

            Pricing

            Freshworks offers the best free CRM software with basic features—ideal for beginner users. In addition, you can subscribe to a paid plan to access more tools.

            • Growth $15 per user per month
            • Pro $39 per user per month
            • Enterprise $69 per user per month

            Strengths

            • Email marketing within the CRM software
            • AI-powered deal insights
            • Built-in lead generation capability
            • Seamless sales process automation
            • Multilingual and multi-currency support
            • Territory management
            • Omnichannel customer engagement
            • Over 30 reports
            • A free plan
            • Mobile app
            • 21 days free trial of the highest tier plan
            • Provides a 360-degree view of the business
            • AI-based leads scoring
            • Pipeline visualization

            Weaknesses

            • Hard-to-reach support
            • Limited third-party integrations

            7. Monday

            Monday CRM software is one of the best CRM software in the industry. Over 125,000 businesses use it to generate leads from multiple sources, qualify them in a central location, and track and manage all aspects of the sales cycle, from pre-sales to post-sales, all in one place.

            Key Features

            Email Tracking — With Monday, you can centralize your email communications and track essential email metrics to learn when to reach out, saving you time on cold leads. It also lets you create personalized emails with built-in templates.

            Sales Process Automation — You don’t have to waste time on repetitive sales processes. It’s one of the best CRM software for automating your workflows, enabling you to focus on essential things. For instance, it can assign leads to sales reps, notifies you when a prospect opens an email, and more.

            Leads Capturing — You can feed your sales pipeline with steady streams of qualified leads collected from multiple sources, qualify them on the CRM, and automatically score them based on pre-set criteria.

            Post-Sales Management — Monday’s post-sales management capability lets you continuously manage customer relationships and drive after-sales customer satisfaction to boost customer retention.

            User Experience

            You can quickly sign up with Gmail and set up your account in a few more steps.

            You can sell your sales pipeline and customer journey at a glance. Also, the user interface is excellent, and the software presents information in ways anyone can quickly grasp. In addition, it has a desktop notification feature that keeps you updated on your sales activities in real-time.

            Users can customize their dashboards to see only the things they like. Unfortunately, the support doesn’t provide live chat support; however, it tries to compensate for this with a robust help center and round-the-clock email support.

            Pricing

            Monday offers a free plan for its CRM software and four premium subscription plans.

            • Basic $10 per month
            • Standard $14 per month
            • Pro $24 per month
            • Enterprise (custom package)

            Strengths

            • Free and custom plans
            • Workflow automation
            • Email tracking and centralized communication
            • Pipeline visualization
            • Customizable reporting dashboard
            • Built-in lead management (capturing and auto-scoring)
            • Post-sales customer relationship management
            • Third-party integrations
            • Mobile app
            • Online community and robust help center

            Weaknesses

            • Limited native marketing automation
            • No live chat support

            8. Keap

            Keap is one of the leading sales CRM solutions that cater to small businesses. The software promises to help them grow their leads, improve revenue and drive customer retention through enhanced customer relationship management and marketing workflows.

            Key Features

            Email and Text Marketing — It’s the right CRM software for small businesses seeking to bring email and SMS marketing into their marketing mix and manage them in one place. They can quickly create email and SMS campaigns with built-in templates and send them to their segmented lists.

            Sales and Marketing Automation — With Keap, small business sales teams can automate critical sales and marketing processes to deliver a personalized experience to customers and drive targeted business growth while saving valuable time and human resources. 

            Lead Capturing — You can acquire and track leads at every touchpoint. This CRM software comes with CRM tools for capturing leads like landing pages, dedicated sales funnels, forms, and appointment schedulers, which you leverage to generate consistent leads. 

            eCommerce — Keap supports payment processors like Stripe, PayPal, and Wepay, allowing you to send and receive payments within your CRM software. The platform has facilitated over $2.6 billion in online sales since its launch.

            User Experience

            Keap promises a 14-day free trial. But I need help accessing the feature after signing up; the offer is only available to randomly selected businesses.

            If the software can deliver on its promises, it will be great for the user experience. 

            Pricing

            Keap offers three subscription plans, billed monthly and yearly.

            • Pro $129 per month
            • Max $199 per month
            • Max Classic (custom plan)

            Strengths

            • A referral program that pays up to 30% commission
            • A high-reaching user community
            • Knowledge base and help center
            • Native payment platform
            • Built-in email and SMS marketing
            • Advanced automation
            • Expert assistance

            Weaknesses

            • No mobile app
            • Limited subscription plan
            • Expensive annual packages
            • The free trial is often unavailable
            • unreliable

            9. Sage

            Sage integrates sales, marketing, and service modules to deliver world-class customer relationship management software.

            It’s one of the best CRM software in the market. With this solution, you can gain valuable insights into where your business stands to make better business decisions.

            Key Features

            Service Module — This module brings customer service management functionality within the CRM, enabling you to deliver an exceptional experience to prospects and customers, nurture them into long-term relationships and generate repeat businesses.

            Sales Modules — With this module, you can automate your sales processes to accelerate sales performance and boost productivity. The company’s customer data shows that sales reps using this feature improved productivity by up to 40%.

            Marketing Module — You can plan and run omnichannel, targeted marketing campaigns within the CRM and optimize campaigns to deliver more results with the built-in insightful reports.

            User Experience

            Sage doesn’t offer its pricing plans upfront. Also, you can’t sign up online. Instead, you’ll need to leave your business information online and wait for their support team to call, which might take time to come.

            The user interface is excellent, but the CRM software integrates with only limited applications. In addition, real-time case resolution still needs to be improved. However, the software offers a community forum.

            Pricing

            Sage doesn’t have public pricing information. 

            However, the software license could cost approximately $600 annually for each user. In addition, one-time initial implementation and related services could take the total cost to about $8,000. 

            Strengths

            • Single modules to fully Integrated solution
            • Powerful real-time insights 
            • Team collaboration
            • Sales and marketing automation
            • Customer service management

            Weaknesses

            • No straightforward signup
            • No subscription plan
            • Limited integration

            10. Insightly CRM

            Insightly is a popular CRM tool developed to help businesses streamline their processes, collaborate across teams, and integrate all the applications they need to drive sustainable growth.

            Over 25,000 companies, including Bloomberg, Bosch, and Sanofi, use the platform, making it one of the best CRM software platforms today.

            Key Features

            Relationship Mapping — You can link your customer data to existing contacts to map and understand how your customers relate. This feature helps you get a high-definition picture of your customers.

            Marketing  — Insightly’s unified marketing platform enables marketing teams to build sales pipelines, attract and engage ideal customers with intelligent and segmented campaigns and automate marketing processes to grow the business faster.

            Sales  — You can centralize your customer data in one place, managing leads and spotting and prioritizing those most likely to convert. You can also create and send emails within Insightly and automate your workflows.

            Service  — Insightly empowers customer service teams to solve customer challenges more effortlessly. You can receive customer support tickets in one place, quickly share information across the organization and receive actionable insights to improve customer experience.

            Integrations  — You can connect all the tools you need to grow your business and manage them under one app. Also, Insightly’s AppConnect supports this CRM’s users in building custom integrations and workflows.

            User Experience

            Insightly has a clean design with a user-friendly interface. 

            Some users complained that it could be challenging to grasp all its possibilities fully. However, it features a knowledge base, videos, and tutorials that could bring you up to speed as quickly as possible. The platform also offers live chat support.

            The filters and bulk email could be better.

            Pricing

            Insightly’s CRM systems come in three plans, billed annually:

            • Plus, $29 per month
            • Professional $49 per month
            • Enterprise $99 per month

            Strengths

            • Custom integration and workflow builder
            • Project management and team collaboration
            • Sales and marketing automation
            • Module for customer service teams
            • Scalable CRM
            • Live chat support
            • Free trial
            • Low-entry cost
            • Mobile app
            • Customer relationship mapping

            Weaknesses

            • Annual billing
            • Learning curve

            11. SugarCRM

            SugarCRM is one of the best CRM platforms in the market. It delivers CRM solutions that help companies gain a comprehensive high-definition view of their customers in the past, present, and future to enable predictability, boost situational awareness and reach new levels of business performance. 

            Key Features

            Predictive Forecasting — SugarCRM leverages historical and real-time data from multiple points to identify issues, root causes, and opportunities and deliver actionable sales insights. In addition, it offers automatic alerts for fast response.

            Sales and Marketing Automation — You can automate anything with SugarCRM, from data collection, leads routing, and quote approval to leads scoring and marketing to deliver meaningful buying experiences, shorten the sales cycle, and drive revenue.

            Customer Service Management —SugarCRM native customer service management support enables you to deliver a personalized, positive experience to customers at every touchpoint. In addition, the software automates critical processes to reduce the burden on your customer support team. 

            User Experience

            SugarCRM has a solid user interface.

            However, you must pay for at least three users before you sign up for any plan, making the software expensive. Also, the CRM software offers a more complex signup process. You’ll need to fill out an online form to contact support.

            SugarCRM has a user community and resource center that can help you quickly set up your account and learn how to make the most of the CRM software. Also, phone support is available in four languages.

            Pricing

            SugarCRM has four monthly plans, billed annually and requiring a minimum of three users.

            • Market $1000 per month/user
            • Sell $45 per month/user
            • Serve $80 per month/user
            • Enterprise $85 per month/user

            Strengths

            • AI-Powered prediction
            • Full situational awareness
            • Sentiment assessment
            • Powerful automation and workflow
            • The built-in customer service solution
            • On-premises deployment
            • Omnichannel customer engagement

            Weaknesses

            • No complimentary or trial plan
            • Lacks a mobile app
            • Expensive plan

            12. NetHunt

            NetHunt is one of the best CRM platforms built for Gmail and Google Workspace users, designed to help them manage leads, nurture prospects, and stay on top of their sales performances. The solution also plays well with LinkedIn and eight other tools.

            Key Features

            Data Organization  — With NetHunt, you can organize your business data effectively and productively. Also, the solution organizes your deals and sales pipelines in an easy-to-understand manner, providing insights into what works and doesn’t.

            Sales Force Automation  — Using this sales CRM means your sales team won’t have to waste time on repetitive tasks. Instead, the solution automates key sales processes like leads capturing and nurturing, contact updates, and others so they can focus on other things.

            Centralized Communication  — You can centralize your business communications, regardless of your customer’s preferred channel, whether social media, email, telephone, messenger, or live chat, and manage everything on the go under one app roof.  

            User Experience

            You can create an account in three clicks. The interface is clean and user-friendly. You can quickly update your deals by dragging and dropping them and visualize your pipeline to see your entire sales process and performance at a glance.

            Also, you can set up workflows and integrations in a few minutes. Both processes are intuitive and might not require any learning curve. In addition, NetHunt has a help center and offers live chat support.

            Pricing

            NetHunt is available via four subscription plans, billed monthly and annually.

            • Basic $24 per month
            • Business $48 per month
            • Advanced $96 per month
            • Custom plan

            Strengths

            • Zapier integration
            • Advanced data organization and visualization
            • Workflow automation
            • Omnichannel communication
            • Mobile apple
            • Live chat and phone support
            • Code-free web form for leads capture
            • Low-entry fee
            • Free trial and custom plan
            • Chrome browser extension
            • Open API
            • Cancel anytime

            Weaknesses

            • Available only to Gmail and Google Workplace users
            • Limited integration options
            • Limited marketing automation 

            13. FreeAgent

            FreeAgent CRM helps teams collaborate more effectively to get things done. The software promises to help users track their progress in real-time and gain actionable insights to optimize their performance. Over 1,000 businesses worldwide use the platform.

            Key Features

            All-In-One Solution — With FreeAgent CRM, you won’t need to open multiple browser tabs to get your job done. Instead, you get everything done in one place. You can also automate repetitive tasks to get more done in less time. 

            Workflow Optimization — You can streamline business processes to complete more work efficiently. The CRM tool can help you organize and prioritize deals so you can focus on those most likely to move the needles for your business.

            Code-Free Customization — FreeAgent code-free customization enables you to set your account to meet your business’s unique needs. The software also integrates with other apps, making it highly extensible.

            User Experience

            FreeAgent CRM is easy to use and has a visually appealing user interface. The software enables complete funnel visualization and presents reports in ways anyone can understand.

            You can quickly connect with the company’s in-house CRM experts to set up and customize your account to explore its full possibilities. The solution also offers live chat and helpful resources.

            Pricing

            FreeAgent offers “Unlimited Users” and “Per User” pricing packages with different plans, billed monthly and annually. The Per User package has three plans.

            • Starter $45 per month
            • Professional $90 per month
            • Enterprise $120 per month

            Strengths

            • Highly extensible
            • All-in-one solution
            • Fully cloud-based
            • Code-free customization
            • Workflow automation
            • Full funnel visualization
            • Customer service management
            • Third-party integrations
            • Live chat support
            • Custom app
            • ISO 27001 compliant

            Weaknesses

            • No mobile app
            • Poor search and filter

            14. Creatio CRM

            Creatio CRM is one of the best CRM software used by small and medium-sized businesses in over 100 countries to automate end-to-end customer journeys with no code. You can purchase separate modules or deploy the software as a unified CRM tool. 

            Key Features

            Marketing Creatio — With this module, you can automate your marketing campaigns, lead management, and deliver personalized omnichannel communication to boost business revenue and drive customer retention.

            Sales Creatio — Creatio supports sales teams to collaborate across boards and automate mission-critical sales processes to get more things done. The software also provides a 360-degree view of customer journeys to personalize their experience.

            Service Creatio — You can automate and manage customer service workflows on Creatio to save the support team valuable time and deliver an enhanced, personalized experience to customers. The software uses AI to streamline the handling of service cases.

            Studio Creatio — Creatio’s no-code UI builder helps non-technical users build business applications and processes with maximum freedom using easy-to-use drag-and-drop visual design tools.

            User Experience

            The analytics and reporting are insightful, and you can quickly visualize the data in a few clicks.

            The software’s no-code capability means you can complete projects that usually take months or even days. In addition, support is multilingual, so you’ll always get assistance whenever the need arises in your preferred language. 

            Also, the platform has helpful resources for quick self-help.

            Pricing

            Creatio has different subscription packages for each module (Creatio). 

            The monthly sales and service modules subscriptions range between $25 and $60, while Marketing Creatio goes for a $1,000 to $100,000 yearly fee. You’ll need to contact support to understand the cost of deploying its unified CRM solutions.

            Strengths

            • Cost Calculator
            • Cloud and on-site deployment
            • 360-degree customer view
            • Unlimited no-code customization
            • End-to-end workflow automation
            • Real-time analytics
            • Trial plan
            • Custom plan

            Weaknesses

            • Expensive plan
            • No mobile app

            15. Close

            Close is a cloud CRM solution for remote salespeople. As one of the best CRM software in the industry, it makes team onboarding a breeze, automates and analyzes workflows, and helps you grow revenue quickly. It also integrates well with some of your tools, bringing your software stack to one place.

            Key Features

            Calling — Close has built-in call software to help you reach more people effortlessly and double your call volume and velocity. With the predictive dialer, you can call multiple numbers at once, and the software automatically routes answered calls to available reps.

            Video — Close natively support Zoom, enabling remote selling with videos. The software can connect your Zoom account and sync your previous recordings with the CRM software. It also alerts you five minutes before every meeting, and you can add notes during the meeting for context.

            Call Coaching — With Close, you can train your sales team, no matter where they are, all within the CRM without needing to invest in expensive online training tools.

            Workflow Automation — The CRM solution offers in-app email and calls automation that can simplify your workflow and help you get more work done. Also, you can save and share winning templates with team members to boost the reach rate and close deals faster.

            User Experience

            Close is an easy-to-use CRM software for busy salespeople with no learning curve. 

            You can quickly create an account, set up your workflow sequences, and immediately put the CRM to work. The software also has dynamic smart views that let you prioritize your leads and quickly find what you need.

            Close offers free migration and support, so you can get assistance whenever needed. However, it might not be real-time since the software doesn’t offer live chat.

            Pricing

            Close offers four subscription plans billed monthly and annually.

            • Starter $25 per month
            • Basic $59 per month
            • Professional $89 per month
            • Business $129

            Strengths

            • Remote selling
            • Power and predictive dialer
            • Built-in email and SMS marketing
            • Powerful reporting insights
            • Free trial, migration, and support
            • Sales force automation
            • Phone and email support
            • Pipeline visualization

            Weaknesses

            • No mobile app
            • No live chat support

            16. Nutshell

            Nutshell is an all-in-one B2B CRM software designed to help teams manage contacts and leads, sell smarter and gain valuable insights to track performance and optimize the sales process. Over 30,000 sales and marketing professionals use the software to streamline their workflow.

            Key Features

            Pipeline Management — Like most CRM, you can visualize your customer’s journey at a glance. With this feature, you can view, manage and prioritize leads for a faster closing.

            Sales Automation — From lead assignments to scoring, task reminders, and more, Nutshell automates these tasks at the snap of a finger, allowing your team to focus on actual closing. 

            Email Marketing Campaigns— Nutshell helps you send targeted, beautifully designed marketing emails. You can save time with the built-in template and see who engages with the email in real time. 

            Leads Capturing  — The CRM has a native web form to capture leads and feed them directly to your pipeline. In addition, you can embed the form on your website to generate leads from web visitors.

            User Experience

            Nutshell reporting is top-notch, with an excellent interface. 

            However, some users complained the email builder is subpar and could need improvement. Also, it offers limited customization.

            Besides these, the software is excellent for quickly connecting all your software tools and accessing them in one place. The company doesn’t charge for customer support, and they can help you migrate your data to hit the ground running immediately.

            The CRM offers several helpful resources to help you resolve issues and put the software to full use. 

            Pricing

            Nutshell offers two plans, billed monthly and annually. Here’s the cost per user per month:

            • Nutshell $19
            • Nutshell PRO $49
            • Nutshell Marketing (custom plan)

            Strengths

            • Open API
            • Mobile apps
            • Free Migration
            • Sales force  automation
            • Leads generation
            • Pipeline visualization
            • Email marketing campaigns
            • Sales forecasting
            • Dependable support 
            • Custom marketing plan

            Weaknesses

            • No live chat

            17. Nimble

            Nimble is one of the best CRM software for small and midsize businesses, used by over 140,000 professionals. Also, world-leading brands like UpWork, GoDaddy, and Flexjobs use the platform. 

            Key Features

            Nimble Prospector — With Nimble, you can efficiently prospect leads on any social site, website, or cloud application and connect with them in less time. The prospector is available as a browser extension, making it readily available.

            Relationship Management — The software helps users manage customer contact details, automate key business processes, enable social listening and gain valuable business intelligence to deliver superior customer experience.

            Email Marketing — The built-in email campaign management functionality means you won’t need to switch tabs or need third-party services to engage customers via personalized emails and track your progress.

            Smarter Actions — Nimble provides actionable business and customer intelligence to take more intelligent actions to gain complete control of your sales process. For example, you can visualize your sales funnel, gain social insights to prepare for meetings, and discover engagement opportunities.

            User Experience

            You’ll likely start your Nimble experience by importing a CSV file of your existing contact database; thankfully, the software makes this process very straightforward. Also, the CRM makes importing and syncing data with other apps seamless.

            Additionally, Nimble’s “Today Page” feature provides an overview of all your upcoming activities, deals, and engagement opportunities from social mentions and essential contacts to reach out to, making prioritizing more effortless.

            The software has a support center and a live chat for quick assistance.

            Pricing

            Nimble offers only one subscription plan—Nimble Business, available for $25 monthly for a user. However, you’ll pay only $19 if you opt for the annual plan.

            Strengths

            • App Marketplace
            • Native leads prospector
            • Browser extension
            • Activity tracking and team tasks management
            • Built-in calendar
            • Pipeline management
            • 360-degree view of customers and leads
            • Marketing automation
            • Contact management
            • Live chat
            • Business and customer intelligence
            • Office 365 and Google Workspace integration
            • Low entry fee
            • Social listening and mentions

            Weaknesses

            • No mobile app
            • Limited subscription plan

            18. MailChimp

            Mailchimp is not just an email service provider. It’s also one of the best CRM software for small businesses. With this solution, you can build better customer relationships and sell to them more creatively. In addition, the CRM is scalable and can support your business growth and needs.

            Key Features

            Contact Management — Whether importing an existing contact database or building from scratch, MailChimp helps you manage them all from one location. Also, you can create or use the built-in segments to organize your contacts.

            Email Marketing — Email marketing and campaign management are probably MailChimp’s best selling point and are natively supported in the CRM, meaning you can run effective email campaigns. Also, it comes with pre-built email templates, and you can run A/B tests in-app.

            Behavioral Targeting and Personalization — MailChimp can predict customers buying behaviors, enabling you to segment your contact effortlessly to launch campaigns that feel like a one-on-one conversation at the right time or deliver personalized product recommendations. 

            User Experience

            You’ll only need to fill out three fields to sign up. However, it would have been better if users could create accounts automatically with their Gmail. It’ll save you the stress of logging into your email to activate the MailChimp account.

            Mailchimp’s user interface is excellent, with many white spaces, but I don’t find the yellow background and black font colors easy on the eyes while signing up. Also, the software can integrate neatly with other tools, so you can easily manage your stack in one place.

            MailChimp support is excellent, and case resolution is always fast.

            Pricing

            MailChimp CRM offers free, and three paid plans.

            • Premium $350 per month
            • Standard $20 per month
            • Essentials $13 per month

            Strengths

            • Highly scalable
            • Mobile app
            • Predictive segmentation and behavioral targeting
            • Holistic audience view
            • Live chat support
            • Seamless contact management
            • Actionable customer insight
            • Free plan
            • Low-priced starting plan
            • Extensive third-party integrations

            Weaknesses

            • Limited native Salesforce automation

            19. Apptivo

            Apptivo is a CRM software used by over 200,000 businesses, including Sephora, UNAIDS, Exult, and Los Angeles Times. The solution simplifies customer relationship management so sales and marketing teams can be more efficient and close deals effortlessly.

            Key Features

            Win and Loss Analysis — You can track the sales opportunities your sales team prospected and analyze the employees that contributed to winning the opportunity. Additionally, the app can help you analyze lost opportunities and the reasons behind them.

            Territory management — You can quickly delineate and manage your sales territories to boost team collaboration, improve sales efficiency, and maximize territorial benefits. With the built-in assignment rules, you can automatically segment leads based on territories.  

            Sales Planning — With Apptivo, you’re sure you won’t be tracking your sales targets with spreadsheets. Instead, the software comes with a sales planning app to measure your team members’ KPIs and implement scalable sales processes to facilitate faster deal closing.

            User Experience

            Apptivo has an excellent user interface.

            But new users might need help navigating the software. Also, the customization and app integrations are not a walk in the park. 

            However, the CRM system offers an extensive knowledge base for self-help. 

            Pricing

            Apptivo offers three subscription plans.

            • Lite $10 per month
            • Premium $15 per month
            • Ultimate $25 per month

            Strengths

            • Project management
            • Integrated CRM software
            • Activity tracking
            • Performance analysis
            • Pipeline visualization
            • Contact Marketing
            • Email campaigns
            • Leads management
            • Salesforce automation
            • Sales planning
            • Territory management
            • 30-day free trial
            • Mobile apps

            Weaknesses

            • Hard customization
            • No real-human live chat

            20. Act! CRM

            Act! is a cloud-based CRM software designed for small and midsize businesses to manage customer relationships and sell better seamlessly. The CRM system has been in play for over 35 years, powering over 800,000 users worldwide.

            Key Features

            Marketing Automation — Using Act! means you won’t need to spend much hiring and maintaining an in-house marketing team. Instead, this CRM software can handle most of your crucial marketing processes effectively.

            Sales Pipeline Management — With Act! built-in sales pipeline management, you can automate your sales tasks and maintain a 360-degree view of your customers and their journey to close deals faster.

            Activity Management — Act! helps you stay on top of all the happenings around you, including critical projects, enabling you to prioritize and stay more productive.

            User Experience

            Act! offers a user-friendly interface and intuitive customization. 

            However, some users complained that each new update tends to drag the software backward. Additionally, you might need help setting up custom reports and dashboards. 

            Also, I can’t vouch for their support. You might struggle to reach them whenever the need arises. However, there is an extensive resource you can always fall back on for self-help.

            Pricing

            Act! offers two plans billed annually.

            • Act! Premium Desktop $37.50 per user per month
            • Act! Premium Cloud $40 per user per month

            Users opting for the Premium Cloud plan pay an additional $10 monthly for desktop sync.

            Strengths

            • Sales and marketing automation
            • Customer management
            • Sales pipeline visualization
            • Activity tracking
            • Advanced reporting capabilities
            • 14-day free trial
            • Live chat support
            • Flexibility and Extensibility
            • Cloud and on-premises deployment

            Weaknesses

            • No mobile app
            • Limited pricing plans
            • Annual billing

            21. Agile CRM

            Agile CRM is one of the best CRM services in the market. It promises to help you sell and market like Fortune 500 companies. In addition, the software packs several core CRM features like sales enablement, marketing automation, and customer service.

            Key Features

            Sales — The CRM system can help your sales teams manage their contacts in one place, track deals to keep the sales process on track, and automate sales calls. The CRM system also lets you manage appointments and gamify sales.

            Marketing — Agile CRM has an intuitive drag-and-drop builder to set up a marketing workflow and build landing pages in minutes. It also extends its CRM capabilities with social media, email, and SMS features for multichannel marketing campaigns. 

            Service — The software streamlines your customer service management so that your support can focus on only tasks that matter. It also allows you to provide pre-formatted replies for faster and more consistent responses.

            User Experience

            Agile CRM has a clean and intuitive dashboard. Using the features doesn’t require any learning curve. Also, the CRM software displays information in an easy-to-understand way.

            The customer relationship management software has a robust knowledge base. Also, you can schedule a chat with any of their specialists within a few minutes.

            Pricing

            AgileCRM has free CRM software alongside three premium packages, billed monthly, yearly, and bi-annually. If you go for the bi-annual plans, you’ll pay the following:

            • Starter $8.99 per user per month
            • Regular $29.99 per user per month
            • Enterprise $47.99 per user per month

            Strengths

            • Free plans with ten users
            • Yearly and bi-annual subscription plans
            • Lead management
            • Appointment scheduling
            • Two-way telephony
            • Contact management
            • Email and SMS marketing
            • Marketing automation with exit intent.
            • Social monitoring
            • Project management
            • Landing page builders
            • Chrome extension
            • Post-call automation
            • Push notification

            Weaknesses

            • No mobile app
            • No live chat support

            Choosing the Best CRM Software

            The right CRM software providers for your business would offer you the best customer relationship management and engagement solutions. So, consider only CRM software vendors that offer you business solutions to meet your specific needs within your budget and integrate seamlessly with all your business tools.

             

            Featured image via Unsplash.

            Source

            The post 21 Best CRM Software first appeared on Webdesigner Depot.

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            How Does Continuous Testing Improve DevOps?

            ,

            Today with new technologies emerging to serve customers, efficient delivery of the software and the ability to quickly resolve the issues that may occur are among the keys to a successful product launch. The users demand quality and seamlessly working products, and businesses want to deliver the software faster. 

            Testing is one of the necessary procedures to ensure that the software is performing as entitled and, thus, doesn’t contain bugs. There are various approaches to executing the testing, which may depend on many factors. But as practice shows, the more often you test your product, the less time it takes to release and less budget to fix the mistakes.

            Source de l’article sur DZONE

            /par