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article imageIn our previous article from this series we talked about the example predictive analysis architecture found in an edge medical diagnosis solution for the healthcare industry.

The process was laid out how we approached the use case and how portfolio solutions are the base for researching a generic architecture. It continued by discussion how we approached the use case by researching successful customer portfolio solutions as the basis for a generic architecture.

Source de l’article sur DZONE

It’s that time again. Black Friday. November 26, to be exact. And the many enticing deals you’ve been looking forward to at this time of the year are here as well.

There are three types of Black Friday shoppers. Those who are successful because they have prepared. Those who are successful because they got lucky. And, those who let some good deals simply slip away.

Your best bet, of course, is to be prepared, which is the purpose of this guide.

As you go down this list, you’ll find discounts, some pretty amazing offers, a few surprises perhaps – and plenty of inspiration.

We’ve been keeping close tabs on the various Black Friday discounts and promotions, and we’ve corralled the best of the bunch for you.

Starting with:

1. Brizy – The No-Code Website Builder For Non-Techies

Brizy is a fast and easy-to-use website builder for designers and agencies. Take advantage of Brizy’s Black Friday special and tap into the skills of a team that has been creating website-building tools for over 11 years.

This premier website builder gets better with each update.

  • Web designers can choose between Brizy for WordPress and the Brizy Cloud website builder, which includes hosting;
  • Agencies can choose among several white-label options;
  • Brizy brings power to the novice; use the pre-made designs or start with a blank page and let the imagination be the guide.

Black Friday is a time to take advantage of great deals, and this year is no different.

  • Big discounts are available on Brizy’s white label agency plans;
  • Participate at no cost to win a MacBook PRO;
  • Partner perks and discounts;
  • And exclusive new designs.

Design or coding experience is not a requirement to use Brizy’s drag and drop visual builder.

Click on the banner to take advantage of these great Black Friday specials.

2. Portfoliobox

A 50% discount on any portfolio website builder would seem like a good deal. On the other hand, getting one at 50% off that enables you to quickly create a portfolio website that reflects your creative personality and will truly set you apart from the crowd is definitely worth taking advantage of.

Portfoliobox offers:

  • Mix and match templates to help achieve a unique look;
  • Powerful eCommerce functionality built right into the platform;
  • Safe and secure private client galleries;
  • An included Domain (custom domain with Pro plans);
  • Fantastic 24/7 support to keep problems to a minimum;
  • Affordable, transparent pricing plans that let you know what you are getting before you buy.

Click on the banner to find out more about this fast, affordable, and easy to work with a portfolio website builder for creatives.

3. wpDataTables

wpDataTables is a popular, power-packed plugin that can manage vast amounts of data in seconds and organize it to build a table or chart the way you want.

  • wpDataTables and charts are responsive, customizable, and easy to edit and maintain;
  • wpDataTables readily accepts data from a variety of data sources, from multiple database connections, and in the most used formats;
  • Tables and charts can be configured to nicely blend in with other website content and a website’s overall design, plus it is easy to add spice to a table or chart by using colors, adjusting font sizes, and highlighting key data using conditional formatting.

wpDataTables features Elementor and Gutenberg integration, provides the ability to connect WordPress tables with Google API, allows cascade data filtering, and much more.

Click on the banner to take advantage of the 30% off Black Friday special.

4. Amelia WordPress Booking Plugin

Amelia can be a genuine time and money saver for a variety of business types. Amelia automates and streamlines a business’s booking process.

  • Amelia relieves business owners and managers from the task of managing multiple appointments and events;
  • Clients and customers love the ability to make and manage their appointments 24/7;
  • Bookings and events are managed from a single platform, even when multiple locations are involved.

Annual and lifetime subscriptions are available.

5. Mobirise Free Website Builder

As it is an offline builder, Mobirise does not tie you to any platform, you can host it anywhere, and you have total control over creating the website you have in mind.

Mobirise:

  • is drag and drop and easy and simple use;
  • is based on the latest Google AMP or Bootstrap 5, so your site will be mobile-friendly and crazy fast;
  • comes with eCommerce, huge selections of themes, blocks and templates, and a shopping cart.

Mobirise is free for both personal and commercial use.

6. Slider Revolution

There is a difference between an “interesting” website and one whose WOW effects cause it to stand far above the competition.

Slider Revolution specializes in WOW effects that can take any website to the next level, and it can be yours on Black Friday at a 33% discount on all licenses.

The Slider Revolution package includes:

  • Innovative templates and add-ons;
  • Advanced automation and special effects tools.

Grab the Black Friday offer now.

7. Getillustrations Bundle – Commercial illustrations for the web

Digital illustrations help attract attention to and pique interest in your website.

Getillustrations.com features a package of more than 9000 commercial web and app illustrations in a wide range of topics.

  • This package features all the design formats you’re likely to need, e.g., Ai, SVG, PNG, Figma, Sketch, and more;
  • Great illustrations to spice up landing pages are included.

The package is available at a 25% discount. Use coupon code EliteDesingers25.

8. Litho – Multipurpose Elementor WordPress Theme

Litho is a creative, modern, and highly customizable theme that can be used for any type of business niche as well as for creating eCommerce, blog, and portfolio websites.

This multipurpose Elementor WordPress theme’s features include –

  • 36+ ready home pages, 200+ creative elements, and a 300+ template library;
  • One-click demo import;
  • Top loading speed and SEO result capabilities.

Litho also features detailed online documentation and top-of-the-line customer support.

9. 8bio – Linktree Alternative

Instagram and TikTok enthusiasts, take note!

With the 8bio tool at your fingertips, you can add a clickable URL to your social media platform profiles so visitors can visit your website, product page, or any other important page.

8bio offers:

  • Beautiful skins and catchy animated backgrounds;
  • The ability to link to your own domain or to *.8b.io;
  • Powerful SEO and tracking options.

The 8bio tool can also be used for your Twitter, Facebook, and YouTube posts.

10. XStore – Highly Customizable WordPress WooCommerce Theme

XStore is designed to work with the best page builders on the market and is fully compatible with the Elementor and WPBakery builders.

The XStore package includes

  • $510 worth of carefully handpicked Premium Plugins for WooCommerce;
  • More than 110+ awesome Prebuilt Shops;
  • A built-in AMP for WooCommerce, a Full Ajax Shop, multi-vendor support, and much more.

Become one of XStore’s more than 60,000+ happy customers by taking advantage of the Black Friday special.

Knowing that it’s the early bird that gets the worm, we’ve worked hard to place before you and your fellow website designers and agencies this enticing selection of the best Black Friday offers.

You will no doubt find some of the products familiar. A few might not be. In either case, the opportunities are here for you to get some great deals on some premier products.

Happy shopping!

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The post Live Now: Top 10 Black Friday 2021 Deals for Designers and Agencies first appeared on Webdesigner Depot.

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It’s normal to pull up sharp in front of a problem; after all, if there was a known solution, it wouldn’t be a problem. But knowing that it’s normal, doesn’t make encountering problems any less frustrating. So how do we avoid sitting in front of a UX problem for hours, achieving nothing?

That’s what creative problem solving is all about.

In this post, we’ll explore creative problem solving, and how it can help you as a UX designer. Then we’ll analyze how you can solve UX problems in a few, easy-to-remember steps. By the end of this article, you’ll have all the tips you need for UX problem-solving.

What is Creative Problem Solving?

Creative problem solving is a term developed by Alex Osborn, the founder of the Creative Education Foundation. In a nutshell, this term is about overcoming challenges in our work lives through innovative solutions. But, of course, such solutions vary by profession.

For UX designers, creative problem solving is about solving UX problems with efficient tactics, that work. And that’s precisely why UX problem solving is so essential because following a specific method can help us avoid getting stuck.

Whether you are a newbie or an experienced designer, you are probably focused on projects that require you to solve problems. If you have never had a problem before, you must be a superhero; for us mere mortals, here are the steps we need to follow to solve a UX problem:

UX Problem Solving in 5 Easy Steps

Delivering a great UX solution is influenced by two key parameters: user research and creative problem-solving. Suppose you have done your user research and are currently looking for an original solution to a problem. In this case, the methodology below will be handy:

1. Identify the UX Problem

I know this may sound obvious, but think about it. How many times have we lost days because we didn’t identify the real problem? If you are solving the wrong problem, it does not matter if your solution is original and innovative.

That’s why the first thing you need to do is think about the problem. Ask yourself what the real problem is, and then get to work solving it. Identifying the problem may take some time, but it will prove beneficial to your project in the long run.

2. Clarify the UX Problem

Now that you have identified the UX problem, it’s time to demystify it. In this step, you could create a user journey plan. It does not have to be perfect; some low-fidelity sketches are more than enough.

Set a timer and start visualizing your solution on paper. Remember, sketching is not about perfection or fine details. Once you have created a customer journey you are happy with, it’s time to move on to the next step.

3. Use Analytics

UX design isn’t about design per se. It’s also about numbers and data. This is why analytics are critical to UX problem-solving. Once you have gathered some data from users and competitors, it’s time to create patterns. This will help you better understand the problem and change your drafts accordingly.

Numbers and data alone can help you a lot if you combine them with an original idea. However, facts alone are not enough, and your original story will not be compelling without them. So what’s better than combining them?

4. Use Your Feedback

So you have come up with an innovative solution to the UX problem. You have successfully combined this idea with essential data. Unfortunately, your work is not yet done. 

The next step is equally important. Once you have polished your ideas, you should share them with colleagues and/or customers.

It’s not easy to get feedback for your UX mapping, but it’s very constructive and will ultimately make you a better designer.

5. Solve the Problem

The last step is also the most fun. Once you have listened to people’s feedback, you can redesign your original solution. Then you are just one step away from solving the UX problem. Now it’s time to digitally redesign your idea.

This is the step where fine details matter. Creating a high-fidelity wireframe is not easy, but most UX designers have the knowledge and tools to get it done.

UX Problem Solving: Useful Tips and Tricks

Be Methodical

In my opinion, this is the most useful tip when it comes to UX problem-solving. You do not always have to be in a hurry. In the early stages of a project, try not to get distracted by other problems. Focus on finding the real problem.

Once you are sure you have found it, you can move on to finding the best solution. Then move on to the next step and so on. It becomes clear that being methodical is a brilliant tactic.

UX Problem Solving is All about the Ecosystem

UX problem solving is not about fine details. So try to care less about the design and more about the ecosystem you want to create. That will help you gather all the data you need, from user opinions to analytics.

Low-Fidelity vs. High-Fidelity Wireframes

Starting with sketches and low-fidelity wireframes is a brilliant thing to do. Whenever I have tried to start a project directly with high-fidelity wireframes, I have gotten bogged down in details.

For this reason, pen and paper should be your best friends in UX problem-solving. Sketches help you explore different approaches and get the feedback you need.

Explore Different Tools/Approaches

When it comes to solving a UX problem, there is usually one efficient solution. But that is not always the case. In most cases, we have to consider different alternatives and identify more than one critical interaction.

For this reason, feedback is also crucial for UX problem-solving. Your colleagues and customers will help you find the best method. Try to accept criticism and be open when listening to feedback. This way, you will ensure that you will find the best possible solution.

Wrap Up

Solving a UX problem is not easy. However, if you identify the real problem and illustrate different approaches, you will be on the right track. Also, do not neglect to use the data and feedback you collect. The more tools you have in hand, the better UX designer you will be.

 

Featured image via Unsplash.

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Many websites today use some type of traditional Content Delivery Network (CDN), which means improvements in website load times, decreases in bandwidth, and better redundancy and security. But not everything is optimized, specifically when it comes to images, and image CDNs can help with that! 

Traditional vs. Image CDNs

A traditional CDN treats images as static. If you want to tailor images to better match various mobile device types, then you need to create many variants of each image and upload them to your web server. It also means you must develop responsive code that will tell the server and CDN which image variant to deliver. This is clunky, time-consuming, and inefficient. For a large website, the amount of code needed can be astronomical. Using this static image model, there’s just no realistic way for each image to be effectively sized and compressed for every possible device model – at this point, there are thousands of them. The combination of these two unfortunate factors leads to potentially slow load times and poor UX caused by oversized images delivered to mobile devices.

So what is an image CDN? An image CDN builds on the traditional CDN model with the addition of device detection and image optimization. Instant detection of the device model and browser requesting the images is done right at the device-aware edge server (true edge computing!) Additional information, including screen resolution and dimension, pixels per inch, and support for next-gen image formats (such as WebP, JPEG 2000/JP2, and AVIF), provides even more details crucial for superior image optimization. Using this information derived from device-aware edge servers, the image CDN optimizes each image and serves the perfect version for each device and resolution, meaning users get the finest webpage experience faster.

A Bit About the Edge (Whoa, Living on the Edge?)

With a single server website, a web request would have to travel from the requestor, back to the origin server (wherever that was geographically located), be processed, and then travel back to the requestor. Depending on the physical distance between the requestor and the origin server, this could introduce a great deal of latency, which means lag time on page loads. 

A traditional content delivery network (CDN) is a global network of servers that optimizes web performance by using the node geographically closest to the user for faster delivery of assets. It takes static content like images and stores them on the edge. But usually, these edge servers are relatively simple in terms of their role in business processes. They mostly index, cache, and deliver content. And traditional CDNs like to keep edge servers simple because of concerns over CPU usage, storage, and scalability.

But what if these edge servers could also provide computing power that enhances performance and business processes? This is called edge computing. Slowly, CDNs are starting to open their edge servers to allow enterprises to deploy apps/services on the edge. Likewise, Cloud computing networks (e.g., AWS, Azure, Google Cloud) provide virtualized server capacity around the world for those who want to use geographically distributed servers. In a sense, Edge Computing is a marriage of the CDN (where edge servers synchronize/work with each other) and Cloud computing (where servers are open to applications). 

Edge computing is a fascinating concept, but what is the killer app that will enhance business processes and improve website performance? The addition of device detection to edge computing provides the ability to transform from delivery of static images to a new model where images are dynamic and tailored exactly to devices. 

Edge computing is computing that is done in a geographically distributed space, with many servers located at or near the source of the web request. This reduction in bandwidth and latency leads to fast processing times, increased site speed, and improved customer experience. And edge computing doesn’t require new infrastructure — it leverages the networks of existing providers to create Points of Presence (POP) around the globe. 

The Edge Servers are…Aware?

Device-aware edge servers, like those used by the ImageEngine image CDN, take edge computing to a new level. Device detection is actually one of the use cases where edge computing really shines. Normally, the edge server would have to send a Javascript query to the device to figure out any information about a requesting device’s model, browser, operating system. But with a device-aware edge server, the User Agent string is captured and decoded. This contains all of the information necessary for device detection without the need for any back and forth – a definite speed improvement. So you’re starting ahead of the game! 

Each time a new request comes to the device-aware edge server, the image is processed by that server (meaning optimized for that specific device parameters) and stored right there in cache, primed for future use. This is done in three stages: changing image size based on device resolution, compressing the image using an image optimization tool, and selecting the most efficient file format for the device. 

If the device-aware edge server has already processed a request from a similar device model before, then it can serve the device-optimized image from its edge cache, leading to a lightning-fast server response — and ImageEngine’s device-aware edge servers can serve up cached images 98% of the time! Not only is there geographical proximity because of the distributed global POP network, but the smaller size of the optimized image compared to the full-sized original cuts up to 80% off the image payload. This can cut up to several seconds off page load times. When almost 70% of people say that page speed influences their likelihood of making a purchase, every single second counts! 

Some image CDNs detect the device information and group the devices into “buckets” of similar types and serve an image based on that type. While this is certainly an advancement over a traditional CDN, and works passably well for some common devices, it still isn’t a truly optimal solution. There are so many variants of browser, screen size,  resolution, etc., even among very similar devices, that images are still often oversized (too large payloads) and lead to poor load speed. A true image CDN, such as ImageEngine, serves the perfect image for every device, every time.

So Now You Want To Get Started (Don’t Worry, It’s Really Simple)

One of the best things about the ImageEngine image CDN is the ease of integration – and it can integrate into any platform that supports a 3rd-party CDN. All you need is to sign up for an account and receive a delivery address during your two (yes, 2!) minute signup process. This delivery address is used to redirect image traffic for optimization and superior delivery performance. Next, you’ll have to make some slight adjustments to img tags on your website, but that’s really all the work you’ll need to do. There are no DNS changes during a standard (generic delivery address) integration. You read that right, none at all. Contrast that to a traditional CDN integration, where there is just no way around some messing around in the DNS – in fact, usually some fairly extensive DNS changes. 

This low-code, virtually no code, integration saves you time. It saves you money. It saves you the hassle of putting multiple team members on a new project. And it means that you can be up and running in about 15 minutes with a standard install. You can be serving optimized images to your site visitors at blazing fast speeds before lunch! And don’t worry, ImageEngine has an experienced integration support team available to answer any questions you might have. 

There’s also no issue with adding the ImageEngine image CDN on top of an existing CDN. Traditional CDNs may have security features that you may prefer to keep for your site. It requires slightly more integration but provides the same benefits of a solo ImageEngine implementation — screaming fast image load times and perfectly optimized images from device-aware edge servers. All that is recommended is that the ImageEngine image CDN actually serve the images directly, not simply process them, to get maximum benefits.

Adopt an Image CDN and See The Benefits

We’ve learned that image CDNs bring numerous benefits to your site AND your business. Using device-aware edge servers, image CDNs provide measurably better UX to your visitors. Pages load potentially seconds faster with perfectly optimized images, meaning your customers get to the heart of your message right away, and you don’t lose potential sales. 

Image CDNs are actually 30%+ faster than most traditional CDNs, improving site speed accordingly. From an SEO perspective, that’s huge! And your SEO gets an additional boost from the improvement to your Largest Contentful Paint scores (which can help you gain valuable rank on Google’s SERPs). Implementation is simple and fast. You get all this, plus cost savings: since you have smaller payloads because of the fully optimized images, you’re delivering fewer gigabytes of data.

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As a web designer, you’re responsible for a lot of things. Your client is relying on you to ensure that their website is user-friendly, accessible, eye-catching, and even good enough on the back-end to capture the attention of the search engines. 

However, what many business leaders and clients don’t realize is that they also have a part to play in ensuring that they get the right results from their site; there’s more to the client and contractor relationship than an exchange of funds. 

Today, we’re going to examine some of the most common mistakes that clients make when they begin working with a website designer for the first time. After all, when a client makes a mistake, it’s up to you to show them how to get back on track. 

Client Mistake 1: Providing Minimal Insight

Creativity, for the most part, is the responsibility of the designer in any web-building project. You know best what you can do for a client. 

When you’re discussing an upcoming project with a business owner, you can walk them through concepts like dark mode design or strategies for digital accessibility. However, you’re still reliant on your client to let you know if there’s anything specific they need. 

An insufficient brief in a web design project usually means that you waste time on a project because you have to go back and forth multiple times, making updates and edits. Getting a brief ironed out properly from day one can reduce misunderstandings and mistakes. 

To get your client started, ask them to share some details like:

  • Who’s the target audience? Do they have a user persona they can share?
  • What specific features does the site need? Landing pages, forms, widgets, etc.?
  • Competitor sites they like: What do they appreciate about those designs?
  • Brand colors and assets: What kind of hues and shades should you use?
  • Technical feature requirements: Does the site need to have its own app, integrate with APIs, or have a checkout solution, for instance?

Client Mistake 2: Underestimating The Workload

Perhaps one of the most common mistakes that clients make when seeking help from a designer is that they have no idea how much work it will take to create the kind of site they want. If they haven’t provided a great brief in the first place, they might not have had a chance to see all the work they’re asking for written down. Walking your client through the brief process can help here. 

On the other hand, if your client has already provided a brief, along with an unrealistic deadline for completion, you might need to have a discussion with them about what you need to do. Walking your client through some of the processes involved in creating their website could give them an insight into how long it will realistically take to bring their ideas to life. 

Additionally, ensuring that your customers fully understand the amount of work you’re taking on could also mean that they can better grasp why you’re charging a certain price for your services. That brings us neatly to the next mistake…

Client Mistake 3: Not Having The Right Budget

Pricing your design services can be a complicated process for web designers. You need to make sure that you’re charging enough to cover the cost of things like essential software and hardware for your company. At the same time, with so many other designers out there, you also need to ensure that your costs are competitive. 

After you’ve gone through the hard work of figuring out what your pricing structure should be, you also need to be capable of justifying that expense to your client. It’s common for many customers to go into their work with a web designer expecting that they’ll be able to get an entire website, blog, and app for less than a couple of hundred dollars. 

Make sure that your client is aware of your pricing immediately to avoid any confusion. If possible, have a pricing page on your website or portfolio which highlights the cost of different packages and precisely what your clients are going to get. 

If your customers can see the value in your services and even equate to an hourly workload or skillset, they might be better equipped to set the proper budget. 

Client Mistake 4: Making Too Many Technology Decisions

You’ll find that you work with many different types of client during your time as a web designer. Sometimes, you’ll have people who come to you not really knowing what they want or need. This means that you may need to spend some time speaking to them about their expectations and discussing what’s possible. 

On the other hand, there’s always a chance that you could work with a client who thinks that they should be making all of the decisions themselves. While it’s true that your client should have some control over things like the style of their website and what features it has, it’s up to you to make technical decisions like what kind of tools you’re going to use. 

If your client tries to dictate everything you do and how you’re going to do it, this could make it difficult for you to deliver your best work. Explain your processes to your customer in advance and find out why they want you to use specific technology. 

For instance, if your client wants to use a specific kind of website builder because they’ve heard it’s “the best,” you can explain what you like most about the product you’re already using. 

Client Mistake 5: Being Too Attached To An Idea

This is a problem that happens in a lot of creative industries. A client goes out and finds something that they like on another website. It might be an attractive landing page or a specific checkout process. They’re so excited by what they see there that they refuse to compromise on that idea when working with their designer – even if the concept isn’t suitable. 

For instance, your client might come to you wanting a website that’s full of dynamic animations and videos. However, if they only have a limited amount of bandwidth from their hosting provider, this could mean that they end up with a slow site that aggravates their customers. 

The best thing you can do when this happens is to present the issue to your client in a way that they can understand. For instance, if you’re worried something will slow down their website, talk to them about how speed is essential to good customer experience. You could even share some page speed stats like: if a page takes more than 3 seconds to load, over half of all visitors will abandon it. 

Seeing the stats for themselves could mean that your clients are more likely to change their minds. 

Client Mistake 6: Working With The Wrong Designer

Finally, one of the biggest mistakes any client can make is working with the wrong website designer. There are a lot of professionals out there, each with their unique skills to offer in things like UX design, ecommerce page creation, and so much more. However, it’s not always easy to know what you need as a business owner getting online for the first time. 

The good news for web design clients is that there’s a lot of information out there that you can use to get informed fast. The bad news for designers is that this means you’re going to need to work at keeping your skills on the cutting edge if you want to attract the widest selection of customers. 

To ensure that you’re more likely to be the right designer for your customers, stay up to date with the latest web design standards, and check out what’s trending in your industry. Webinars, articles, and even TED talks can be an excellent way to brush up your knowledge and make your portfolio much more appealing. 

Strengthen Your Client/Designer Relationships 

Succeeding as a web designer isn’t just about building a robust portfolio full of excellent websites where you can showcase your skills. While it’s true that you need to stay on the cutting edge with your design talents, you also need to make sure that you can create positive relationships with every client that comes to you. 

Like designers, clients can make mistakes too, but not knowing what they want, trying to take too much control, or simply failing to understand the scope of a product. Rather than letting those mistakes hold you back, prove your mettle as a designer by helping your clients navigate these issues. The result will be more streamlined project experiences, happier customers, and better reviews for your company. 

 

Featured image via Unsplash.

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Customer reviews are incredibly valuable to your company. Around 95% of customers say they read reviews before they make a purchase. Another 72% say that they won’t even consider buying your items until they’ve read the reviews associated with your business or product. 

No matter how good your marketing and promotion strategies might be, your audience will always turn to other customers for a credible insight into what buying from your brand is really like. That’s why it’s so important to leverage as much social proof as you can.

Unfortunately, gathering reviews and displaying them correctly on your website can be challenging.

In this article, we’re going to look at what you can do to make your reviews stand out when you’re ready to display them online. 

The Different Kinds of Review

Before we get into looking at all the different ways you can effectively display your reviews on your website, let’s get the basics out of the way. 

There’s more than one type of review. Some are simply comments left on the bottom of your product pages by customers that were impressed by whatever you sold. Other reviews are available in the form of videos or badges. When you want your website to look as credible as possible, the best thing you can do is decide which types of reviews will have the most impact. 

Ideally, you’ll want a combination of different review types to add depth to your site. Putting various kinds of reviews on your website increases your credibility while also boosting your SEO

Here are your main options:

The Testimonial

Testimonials are one of the most common types of review. Essentially, these are the messages shared by your customers that highlight the things they liked and didn’t like about your product. Testimonials often include a picture of the person leaving the message, and their name, to give them a greater sense of authenticity. You might also include a link to a website or case study with a testimonial to give it more depth. 

Most testimonials go at the bottom of pages. You can showcase these reviews on your home page to start generating credibility as soon as someone interacts with your brand. Alternatively, you could allow users to place their reviews on product pages. Here’s an example of what a testimonial might look like from ducttapemarketing.com:

Review Badges and Widgets

If your customers tend to leave reviews about your company on other sites, like Angie’s List or Yelp, then you can add a widget or badge to your website that makes it easier for other customers to find them. Sometimes, you’ll just include a small button on the bottom of a website pay that says, “find us on Yelp.” Other times, you can add your star rating too.

Some review sites will also give you the option to showcase the actual reviews in a widget that frequently updates with new messages. 

If you’re only showing reviews from one third-party site on your website, it’s best to focus on Google reviews, as it’s one of the most recognizable options. 

Provided that you’re using them correctly, badges and review widgets shouldn’t slow your website down too much, and many can be customized to suit the style of your site too. However, it’s essential to ensure that you don’t add too many widgets to your site if you want to avoid performance issues. 

Case Studies

Case studies go beyond the basics of the standard review and provide potential leads with a tremendous amount of information about how you’ve previously interacted with other companies. With a case study, you’ll often create a structured document that demonstrates a customer’s problem and your strategies to overcome those issues. 

Case studies often exist on their own pages, so you can go in-depth with sharing valuable information. For example, you’ll include an overview that introduces the customer you worked with and details on the outcomes you achieved together. 

Although it’s much harder to interview customers for complete case studies and get all the statistics and numbers that make these reviews appealing, it’s often worth the effort. Particularly if you’re running a B2B company, case studies demonstrate the effort you go through to support your customers. They also act as proof of your success and set valuable expectations for customers. Here’s an example of a case study page by Fabrikbrands.com:

The Rating

If you’re just posting basic five-star ratings on your website or asking your customers to give you a number between one and ten for how positively they’d rate your service, then you can use a few handy automation tools to create one of these visuals. 

All you need to do is add a little basic CSS to your website or use a star rating widget that automatically calculates your average score based on all of the reviews that you collect from customers. 

Just make sure that your star ratings are positive not just on your website but on other review sites too. For instance, if you give yourself five stars by adjusting the CSS and then get three stars from Yell, customers will begin questioning your authenticity. 

Notably, while star ratings grab customer attention, they are a little basic if you’re trying to convert people and convince them to buy an expensive product. Most customers will often need more information than a basic star rating can provide. 

How to Display Reviews on Your Website

Now that you know what kind of reviews customers can leave about your product or brand, you can start exploring ways to display them on your website. 

You could decide to let your reviews show up on other third-party sites and leave it at that. For instance, if you’re a hotel manager, you may know that your customers are already leaving reviews on Booking.com and TripAdvisor. However, leaving your audience to seek your reviews out for themselves means that they spend less time where you want them – on your website. 

There’s also a risk that failing to add reviews to your site will make you look less credible. If you don’t own your rating or score, customers might wonder what you have to hide. 

Fortunately, we’ve got some great options to help you get started.

1. Create a Testimonials Page

The first and perhaps most accessible option for showcasing your reviews and testimonials is to design a page where your customers can easily find all the information they need about your brand. Having a dedicated testimonials page can be a great way to demonstrate transparency as a brand and show your customers that you’re not hiding anything. 

You could even add a form at the bottom of your testimonials page that allows other customers to leave their reviews and information. Just make sure that you have a CAPTCHA or another security measure in place to prevent people from spamming your site. 

It makes sense to showcase some of your most positive reviews at the top of your page, so your customers see those first. However, it could also be a good idea to showcase some negative reviews alongside them. That’s because customers generally expect to see at least some negativity associated with your brand. If all your reviews are positive, they might assume that you’re hiding something.

When displaying your negative reviews, make sure you also show that you’ve responded to them and are working hard to address any issues. You can even publish the “thank you” you get from an unhappy customer after rectifying the problem. 

2. Show Reviews in Your Website Header

The great thing about using reviews and testimonials on your website is that if you have a little coding knowledge and the correct information, you can display them wherever you choose. Most companies leave the reviews at the bottom of the website, but this could mean you’re missing out on an excellent opportunity to connect with your audience as soon as they visit you. 

Having a positive review highlighted at the top of your page could immediately boost your credibility and give your audience a reason to keep reading. Remember that a picture of the person sharing the review and their name can make them look a lot more credible when you’re trying to build trust. 

3. Add Some Reviews to Your About Us Page

It’s best not to hide your reviews somewhere your customers will have to search for them, but that doesn’t mean that you can’t scatter a few testimonials around other pages. A great way to give more credibility to your brand and your website is to create a sidebar on your “About Us” page or just showcase a handful of reviews underneath the description of your business. 

Suppose you don’t want to show customer testimonials on your About Us page. In that case, you could always show different kinds of reviews, like badges that show your certification with certain industry bodies or awards and recognition you’ve received.

Showing that you’re connected with major industry groups and that you’ve been recognized in your sector is a kind of review in itself. It indicates that other people have already assessed your business and see you in a positive light. 

Every review doesn’t necessarily have to come from your customers. Any business or person who can give more credibility to your business deserves some representation too!

4. Embed a Carousel on Your Site

As your business begins to grow, the number of regular reviews and testimonials you get from happy customers should start to skyrocket too. You might even get to a point where you’re not sure how to fit all the reviews you want to showcase onto the same page of your website. If you already have a dedicated “reviews” page where people can go to get more insights into your growing collection of social proof, try a carousel. 

Carousels are a great and dynamic way to showcase customer reviews while getting your audience more involved with your website. Give them a button they can click so that they can browse through a broader range of reviews after they’ve seen the ones that show up straight away on your carousel. It’s also worth including a link nearby the carousel widget that the user can click to visit your review page or your company’s page on a dedicated review website. 

If you want to go beyond putting carousels on your home page, remember that you can add them to your product pages and menus too. Online reviews impact around 67.7% of purchasing decisions, so it makes sense to put them somewhere your customers will see them when they’re figuring out whether or not they should hit the buy button. 

5. Add Reviews to Your Social Media Ads

Reviews can be an excellent way to add an extra spark to your advertisements elsewhere in the digital landscape. Telling your audience on Facebook that you have the best steaks in the country is great – but it’s not going to make a significant impact on most of them. That’s because every business claims to be the best. Most of your clients expect you to speak well of yourself. 

However, if you can combine an attractive image on social media with a quoted review from one of your happy customers, your ads will make more of an impact. You can include the quote from your customer in the text above your Facebook ad or create an image to display it instead.

Remember to add any hashtags and extra information that might make your ad more appealing and share it as often as you can with the right audience. Targeting your audience carefully towards people who are in the “consideration” stage of the buyer journey may help you to get more conversions. 

While customers usually scroll past dozens of social media ads every day, a genuine statement from a real person still shakes up the status quo and grabs attention. Include a button below the ad so your customer can learn more about the product the customer is talking about. 

6. Link to Reviews in Email Signatures

Finally, social media ads aren’t the only way to bring attention to your reviews outside of your website. If you want to get more external customers to go and check out your products or rediscover what your business is all about, you can add review links to your email signature too. These links can go directly to the case study or review pages on your website, reminding customers what it is that makes your service or product special. Alternatively, you can get dedicated signatures for your email that link to specific review sites too. 

Showing your clients how many ratings you have on Yelp or how many stars your products have earned with Google Reviews gives every message you send a lot more credibility. Most email marketing software solutions make it relatively easy to add information like this to the footer of your email.

Remember, your signature shouldn’t take up too much space in your email, so don’t add any specific reviews from customers. A star rating and a link back to a page where consumers can get more information will spruce up your content without weighing down your emails. 

Show Off Your Social Proof

Successfully collecting positive reviews that show your prospects how much customers love your company can be challenging enough. However, that’s just the first piece of the puzzle. Once you’ve got all those great reviews, you also need to show them off in the most effective way. From dedicated pages on your website to scrolling carousels and Facebook ads, there are a million ways to prove your credibility to your customers with testimonials.

 

Featured image via Pexels.

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Tilda website builder combines everything we liked so much about constructors when we were kids – you can experiment, test out and build myriads of new creative ideas out of ready-to-use blocks. Tilda is that type of constructor that allows you to own your creative process and create pretty much any website: landing page, business website, online store, online course with members area, blog, portfolio, or event promo page.

Founded seven years ago, Tilda is a website builder that completely revamped the way we create websites. Tilda has been the first website builder to introduce block mechanics that allows users to create websites out of pre-designed pieces. This breakthrough technology allowed all users – not only designers – to create professional-looking websites. Just like in kid constructors, you can drag-and-drop and mix-and-match blocks on Tilda to let your creativity flow and build a dazzling website, at extraordinary speed. 

When you ask designers why they love Tilda, they usually say it’s because the platform provides the ultimate balance between choosing from templates and being able to fully customize and create from scratch to bring any creative idea to life. Here’s what else they say:

Tilda has been a game-changer for us. It allows our team to quickly spin up new web pages, make edits, and ship new programs. We left WordPress for Tilda and after being with Tilda for 2 years, I don’t ever want to go back.

~ Andy Page, Executive Director, Forge.

I built my first website in 2001. Since then I’ve used countless platforms and website builders for customer websites and my own business. Tilda is the perfect combination of ease of use with powerful features at an unbeatable value.

~ Robby Fowler, Branding and Marketing Strategist, robbyf.com & The Brand ED Podcast.

Let’s dive deeper into core functionalities you can leverage on Tilda. 

#1 Cut Corners With 550+ Pre-Designed Blocks And 210+ Ready-Made Templates

The beauty of Tilda is that it provides 550+ blocks in the ever-growing Block Library designed by professional designers. Thus, you can quickly build a website out of pre-designed blocks that encompass virtually all elements you might need for your website: menu, about us page, features, contact, pricing, etc. 

Customizing each block is a breeze with Tilda: You can drag-and-drop images, edit text right in the layout, alter block height, background color, padding, select the style of buttons, use custom fonts, and assign ready-made animation effects to specific parts of it. Also, Tilda provides a built-in free image library with 600K+ images, so you can find images that are just right for you without leaving Tilda, add them to your website with just one click, and use them for free.

Finally, all blocks fit together so well that it’s almost impossible to create a bad design on Tilda – even if you are a stranger to website building.

For a quick take-off, you can use 210+ ready-made templates for different kinds of websites and projects: online stores, landing pages, webinar promo pages, multimedia articles, blogs, and more. Each template is a sample of modern web design and consists of blocks. It means that templates don’t limit your creativity: you can modify them to your liking by playing with settings, adding extra or removing existing blocks, and embedding images and text. 

Each of the templates and blocks covers over 90% of use cases you’ll ever require and is mobile-ready, meaning that your website will look great on desktop computers, tablets, and smartphones by default.

#2 Jazz Up Your Site With Zero Block: Professional Editor For Web Designers 

To better meet the demands of a creative brief and unleash your creativity, you can use Tilda’s secret weapon called Zero Block. It is a tool for creating uniquely designed blocks on Tilda.

You can control each element of the block, including text, image, button, or background, and decide on their position, size, and screen resolution on which they’ll appear. For example, you can work with layers to create depth with overlay and opacity techniques or set a transparency level on any element and shadow effects below them. Additionally, you can also insert HTML code to add more complex elements, such as calendars, paywall, comments, social media posts, and so much more.  

Finally, Zero Block allows you to fool around with basic and more advanced step-by-step animation for a more individual look. Here’re some animation examples that you can make on Tilda:

Animation on scroll (position of elements is changing on scroll).

Trigger animation (animation is triggered when pointing at or clicking on an object).

Infinite scrolling text.

#3 Import Designs From Figma To Tilda In Minutes

Creators love using Figma for prototyping, but when you have to transfer every element and rebuild your website design from scratch – that’s what’s killing the party. With Tilda, you can easily turn your static designs into an interactive website in no time. 

All it takes is to prepare your Figma design for import with a few easy steps, paste the Figma API token and your layout URL to Tilda, click import and let the magic happen. Once your design is imported, you can bring your project online just by clicking publish.

#4. Make Search Engines Love Your Website With Built-In SEO Optimization

Thanks to the consecutive positioning of blocks on the page, websites designed on Tilda are automatically indexed well by search engines. There is also a set of SEO parameters you can fine-tune right inside the platform to ensure that your web pages rank high even if you don’t have an SEO specialist in-house. These parameters include the title tag, description and keywords meta tags, reader-friendly URLs, H1, H2, and H3 header tags, alt text for images, and easily customizable social media snippets. 

As an additional value, Tilda provides an SEO Assistant that will show you what errors are affecting the indexing of your website and will help test the website for compliance with the search engines’ main recommendations.

#5. Turn Visitors Into Clients

Tilda gives you the power to set up data capture forms and integrate them with 20+ data capture services, such as Google Sheets, Trello, Notion, Salesforce, Monday.com, etc., to ensure seamless lead generation.

For more fun, Tilda developed its CRM to manage your leads better and keep your business organized right inside of a website builder. This is a very easy-to-use tool that automatically adds leads from forms and allows you to manually add leads you captured outside of the website. There is a kanban board that gives you an overall view of how leads are moving through your sales funnel and allows you to move leads between stages easily.

#6. Build A Powerful Online Store In One Day

Tilda provides a set of convenient features to create a remarkable online shopping experience. The platform gives you the power to sell online using ready-made templates or build an online store completely from scratch, add a shopping cart and connect a payment system of choice — Stripe, PayPal, 2Checkout, etc. — to accept online payments in any currency.

If you are looking to run a large ecommerce business, you should also consider Tilda. Thanks to the built-in Product Catalog, you can add up to 5000 items, import and export products in CSV files, easily manage stock, orders, and keep track of store stats.

And thanks to adaptive design, your store will look good across all devices, including tablets and smartphones. 

#7. Bring Your Project Online For Free

Tilda offers three subscription plans: Free, Personal ($10/month with annual subscription), and Business ($20/month with annual subscription). When you sign up for Tilda, you get a lifetime free account. It allows you to publish a website with a free subdomain and gives you access to a selection of blocks and a limited number of features that offer enough to create an impressive website. 

Personal and Business tariffs allow more advanced options, such as connecting custom domains, adding HTML code, receiving payments, and embedding data collection forms. The business plan also allows users to export their website and create five websites (while personal and free plans allow one website per account). 

To discover all features and templates on Tilda, activate a two-week free trial – no credit card required.

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Many markets are saturated with competition; it’s no surprise that customers are expecting top-of-the-line experiences. Businesses must keep up with these ever-changing demands to remain competitive and drive forward.

One way to ensure customers have positive experiences is to take a look at your website. Your website is like your digital headquarters, where customers can browse through products or services, have frequently asked questions answered, and be able to reach you if they need direct support.

Making a site user-friendly and customer-centric will assist businesses while they work to build a loyal customer base. Customer happiness is more important now than ever and has the potential to make or break your business. We all know that happier customers spend more, and delighted customers will always come back for more.

Let’s explore some ways you can level up the customer experience on your website to foster customer loyalty and retention, as well as garner brand advocates for your business.

How Important Is CX?

As a site manager, your goal should be to meet customers’ needs. Creating a website is no simple task but can transform CX (customer experience).

Suppose a customer visits your site only to see a buffering symbol or a lag on their desktop or mobile device. This wouldn’t make for a positive experience, would it?

When customers have to spend extra time navigating your website to find what they’re looking for, it can directly lead to site abandonment, where customers leave the site before browsing. It’s vital to consistently monitor your website metrics to see if abandonment rates impact your overall traffic.

Customers who have enjoyable experiences browsing through your site are more likely to appreciate your brand and strongly consider purchasing whatever offerings you have.

Additionally, positive customer reviews can help your business gain new customers — word-of-mouth marketing is still relevant in 2021’s digital marketing landscape. Earning those 5-star reviews can help other potential customers see that they too could have a positive experience with your brand.

As you can see, CX is just as important as the products or services you offer, so keep that in mind as you set out on the journey to improve your website to advocate for your customer base.

Below, we’ll cover some of the most important elements and features of a strong business site so you can implement them.

Valuable Features to Include on Your Website

The features of your website are the foundation of your business. One of the best parts of building a killer website is that you can get as creative as you’d like with all of the features at your disposal.

Whether you use WordPress or another platform to host your website, you can always explore other paid services or offerings online to bring your site to the next level.

For example, the WooCommerce WordPress extension allows e-commerce sites to improve the overall appearance of their site, add customizations and, generally speaking, create a high-quality e-commerce store.

Below are some examples of elements you should consider incorporating into your web design. Offering these features will surely keep your site visible, relevant, and attractive to all types of customers.

1. Add Personalization

Every type of customer can benefit from a personalized experience, and it helps you turn them into loyal customers.

Personalization is becoming more prevalent in web design, whether it’s including past products they’ve viewed on your landing page or making it simple for them to log in to their account.

Maybe you allow your customers to create a wishlist, just as Amazon does. You could also make personalized deals or recommendations for your customers based on their past purchases or search history. When customers see this level of personalization, it may influence their purchasing decisions and make it simpler for them to order products.

2. Include Compelling and Unique Content

Every professional in the digital marketing space knows that content is king. The companies that include the most compelling content garner the most attention and increase the number of customers who make up their customer base. Here are some examples of what your content should look like:

  • Comprehensive
  • Useful
  • Accurate
  • Visually appealing
  • Helpful
  • A direct answer to a search engine query

By following these descriptions, your content will improve. Whether it’s a blog post or a photo or video, quality content is a driving factor in your user engagement. It helps to support your SEO strategy and will undoubtedly keep customers coming back.

3. Prioritize Speed and Usability

Because technology is an integral part of most people’s lives, customers expect to visit a fast, reliable website. No longer will customers wait patiently for a site to load. The dreaded buffering symbol is a clear indicator that your business is not taking customer experience into account.

It’s critical to create a website that loads quickly and is easy to use. Avoid organizing any tabs in a confusing way. Ensure that your website is visually attractive without overwhelming color schemes or photos that take up too much space.

Go for a more modern, contemporary look that’s easy on the eyes. Customers will appreciate this and will likely spend more time browsing your various website pages.

4. Focus on Navigation

Users should be able to access any page on your website with ease. They shouldn’t have to search for the right drop-down menu or type into the search bar unless they’re searching for a specific product or service.

The majority of users on a site, 70% to be exact, spend most of their time navigating freely without using the search bar. This should tell you how vital good navigation is to your business website. Placing menus on the top of your site is common practice — if you would rather place your drop-down menu somewhere else, make sure you’re putting it in a section where it’s easy to find.

Put yourself in your customers’ shoes. See what types of designs you can incorporate into your site to elevate UX and make browsing simple.

5. Make Sharing Simple

One of the best ways to grow your customer advocates is by leveraging your existing customers. Your customers should be able to easily send your product or service descriptions to their friends and family.

Rather than copying a link, include a share feature. If something on your site is worth sharing with other potential customers, make it easy for them to send it.

Social sharing plays a significant role in digital marketing — it helps to garner organic traffic to your website. You can reach a larger number of people than originally intended, which is the most important benefit to reap by making it easy to share links from your site.

6. Incorporate Chatbots

Offering customer support by using chatbots is something major companies are incorporating into their website designs.

Suppose your customer is trying to complete a purchase but runs into a problem with a coupon they’d like to use. Rather than wait on hold on the phone or for an email in their inbox a few days later, an automated chatbot can step in and assist them.

Chatbots are on the rise, and it’ll be critical for your business to include them on your site. Proactive web actions can increase your site’s conversion rates and improve the overall customer experience.

7. Allow Customer Feedback

It shouldn’t come as a surprise that allowing your customers to share their experience with your brand can help you better understand them and the solutions they’re looking for from you.

Did you know that brands with superior customer service can generate 5.7 times more revenue than their competitors? When you’re in touch with your audience, you’re better able to include features they want and need to have a positive experience. By taking advantage of customer feedback, you can make necessary changes to your site to better serve your customers.

Advocate for Your Customer Base

All of the examples listed above can help elevate your site and improve the overall experience for existing and potential customers. Isn’t that the goal of any business, regardless of industry?

To serve your customers effectively means they’ll feel valued and come back for more. Whether that’s ordering more products or requesting more services, you’ll see the benefits of including the elements we’ve covered in this post.

As a recap, here are some steps you can take to advocate for your loyal customers:

  1. Add personalization
  2. Include unique content
  3. Make your site fast and usable
  4. Provide easy navigation
  5. Allow for easy sharing
  6. Leverage chatbots
  7. Be open to feedback

Overall, customer experience will become more important in the future as customer expectations change. Standing out from your competitors is no longer an option but a necessity. So many markets are struggling to do just that — so if you’re able to offer unique features on your site, it could potentially draw more customers in and drive them to purchase.

 

Featured image via Unsplash.

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User experience is one of the most important principles of web design. There’s no doubt that you focus on UX with every page you design on the web, whether it’s a portfolio, a profile page, or an entire website. 

Unfortunately, what many experts forget is that UX doesn’t just apply to digital pages. That means that you need to discover the right UX strategies for everything from your website homepages to your email marketing messages and even your listings on Google. 

Today, we’re going to explore ways you can apply UX principles to your client’s image on search engines. 

Why Your Search Engine Listing Matters

Let’s start with the basics…

89% of customers start their purchasing process with a search engine. 

That means that whether you’re creating a portfolio to sell your services or building a website for a client, the first connection a customer has with your design isn’t on the homepage.

Developers and designers know that first impressions count when it comes to succeeding online. However, they assume that those first impressions happen on a social media channel, a landing page, or a home page. 

The truth is that most of the time, you’re driving a specific experience for an end-user before you even realize it. Before you can wow an audience with a beautiful site design or a fantastic CTA offer, you need to convince them to click on your Google link.

Just as UX on a website is all about giving your audience what they need in an informed and strategic manner, UX in search engine results works the same way. 

How to Make Your Search Listing Stand Out with UX

So, how do you begin to apply the principles of UX to your Google Search results?

It’s much easier than you’d think. 

Step 1: Show Immediate Value 

Delivering an excellent experience on a website often means providing end-users with the information they need as quickly as possible. Imagine designing a landing page; you wouldn’t want your audience to scroll forever to find what they need. Instead, you’d make sure that the value of the page was immediately apparent. 

When creating an image for your search engine listing, you’ll need to take the same approach. This often means thinking carefully about two things:

  • Your headline
  • Your meta description

Around 8 out of 10 users say that they’ll click a title if it’s compelling. That means that before you do anything else to improve your SEO strategy, you need to make sure that the title of your web page is going to grab the audience’s attention. 

The best titles deliver instant value.

Immediately, these titles tell the audience exactly what they’re going to get when they click onto the page. The promise drives action, while clarity highlights the informed nature of the brand. 

The great thing about using an excellent title for a page is that it doesn’t matter where you’re ranked on the search results. Whether you’re number 2 or number 5, your customers will click if they find something they want. 

It’s just like using a CTA on a landing page. Make sure your titles are:

  • Informative: Show your audience value immediately
  • Optimized for mobile: Remember, your audience might not see your full title on some screens. That means that you need to make the initial words count.
  • Easy to read: Keep it short, simple, and straightforward. Speak the end-user’s language

Step 2: Build Trust with Your URLs

Trust factors are another essential part of good UX

When designing a website for a new brand, you know that it’s your job to make visitors feel at ease. Even in today’s digital world, many customers won’t feel comfortable giving their money or details to a new company. 

Within the website that you design, you can implement things like trust symbols, reviews, and testimonials to enhance brand credibility. In the search engines, it all starts with your URL. 

Search-friendly URLs that highlight the nature of the page will put your audience’s mind at ease. When they click on a page about “What is SEO” in the SERPs, they want to see an URL that matches, not a bunch of numbers and symbols

Use search-friendly permalink structures to make your listing seem more authoritative. This will increase the chances of your customer clicking through to a page and make them more likely to share the link with friends. 

Once you decide on a link structure, make sure that it stays consistent throughout the entire site. If a link doesn’t appear to match the rest of the URLs that your audience sees for your website, they may think they’re on the wrong page. That increases your bounce rate. 

Step 3: Be Informative with Your Meta Description

To deliver excellent UX on a website, you ensure that your visitor can find all the answers to their most pressing questions as quickly as possible. This includes providing the right information on each page and using the correct navigational structure to support a visitor’s journey. 

In the SERPs, you can deliver that same informative experience with a meta description. Although meta descriptions often get ignored, they can provide a lot of value and help you or your client make the right first impression. 

To master your meta descriptions:

  • Use the full 160 characters: Make the most of your meta description by providing as much useful information as you can within that small space. 
  • Include a CTA: Just as CTAs help guide customers through the pages on a website, they can assist with pulling in clicks on the SERPs. A call to action like “read about the” or “click here” makes sense when you’re boosting your search image. 
  • Focus on value: Concentrate on providing your customers with an insight into what’s in it for them if they click on your listing.

Don’t forget that adding keywords to your meta description is often helpful too. Keywords will boost your chances of a higher ranking, but they’ll also show your audience that they’re looking at the right result. 

Step 4: Draw the Eye with Rich Snippets

You’ve probably noticed that the search engine result pages have changed quite a bit in the last couple of years. As Google strives to make results more relevant and informative, we’ve seen the rise of things like rich snippets. Rich snippets are excellent for telling your audience where to look. 

On a website, you would use design elements, like contrasting colors and animation, to pull your audience’s attention to a specific space. In search engines, rich snippets can drive the same outcomes. The difference is that instead of telling a visitor what to do next on a page, you’re telling them to click on your site, not a competitor’s. 

When Google introduced rich snippets, it wanted to provide administrators with a way of showcasing their best content. Rich snippets are most commonly used today on product and contact pages because they can show off reviews. 

Install a rich snippet plugin into your site if you’re a WordPress user or your client is. When you enter the content that you need into the website, use the drop-down menu in your Rich snippet tool to configure the snippet.

Ideally, you’ll want to aim for the full, rich snippet if you want to stand out at the top of the search results. Most featured snippets have both text and an image. You need to access both of these by writing great content and combining it with a relevant image. 

Step 5: Provide Diversity (Take Up More of the Results)

As a website designer or developer, you’ll know that different people will often be drawn to different things. Some of your visitors might immediately see a set of bullet-points and use them to search for the answer to their question. Other visitors will want pictures or videos to guide them. So, how do you deliver that kind of diversity in the SERPS?

The easiest option is to aim to take up more of the search result pages. Google now delivers a bunch of different ways for customers to get the answers they crave. When you search for “How to use Google my Business” on Google, you’ll see links to blogs, as well as a list of YouTube Videos and the “People Also Ask” section. 

Making sure that you or a client has different content rankings for the same keywords can significantly improve any customer’s experience on the search engines. Often, the process of spreading your image out across the SERPs is as simple as creating some different kinds of content. 

To access the benefits of video, ask your client to create YouTube videos for some of their most commonly asked questions or most covered topics. If you’re helping with SEO marketing for your client, then make sure they have an FAQ page or a way of answering questions quickly and concisely on articles, so they’re more likely to appear in “People Also Ask”.

Step 6: Add Authority with Google My Business

Speaking of Google My Business, that’s another excellent tool for improving UX in the search results. It allows business owners to manage how information appears in the search results. 

With this service, you can manage a company’s position on Google maps, the Knowledge Graph, and any online reviews. Establishing a company’s location is one of the most important things you can do to help audiences find a business quickly. Remember, half of the customers that do a local search on a smartphone end up visiting the store within the same day. 

Start by setting up the Google Business listing for yourself or your client. All you need to do is hit the “Start Now” button and fill out every relevant field offered by Google. The more information you can add to Google My Business, the more your listing will stand out. Make sure you:

  • Choose a category for a business, like “Grocery store.”
  • Load up high-quality and high-resolution images
  • Ensure your information matches on every platform
  • Use a local number for contact
  • Encourage reviews to give your listing a five-star rating

Taking advantage of a Google My Business listing will ensure that your audience has all the information they need to make an informed decision about your company before they click through to the site. This means that you or your client gets more warm leads and fewer people stumbling onto your website that might not want to buy from you. 

Step 7: Use Structured Data Markup to Answer Questions

If you’re already using rich snippets in your Google listings, you should also have a plan for structured schema markup. Schema markup on Google tells the search engines what your data means. This means that you can add extra information to your listings that will more accurately guide your customers to the support they need. 

Providing additional schema markup information to your listings gives them an extra finishing touch to ensure that they stand out from the competition. For example, you might add something like a “product price” to a product page or information about the product’s availability.

Alternatively, you could provide the people who see a search result with other options. This could be an excellent option if you’re concerned that some of the people who might come across your listing might need slightly different information. 

For instance, you can ask Google to list other pages along with your search results that customers can “jump to” if they need additional insights.

Baking structured data into your design process when you’re working on a website does many positive things. First, it makes the search engine’s job easier so that you can ensure that you or your client ranks higher. Additionally, it means that your web listings will be more thorough and valuable.

Since UX is all about giving your audience the best possible experience with a brand, that starts with making sure they get the information they need in the search results. 

Constantly Improve and Experiment

Remember, as you begin to embed elements of UX into your search engine listings, it’s essential to be aware of relevant evolutions. Ultimately, the needs of any audience can change very rapidly. Paying attention to your customers and what kind of links they click on the most will provide you with lots of valuable data. You can use Google analytics to A/B test things like titles, pictures, featured snippets, and other things that may affect UX. 

At the same time, it’s worth noting that the Google search algorithms are constantly changing too. Running split tests on different pages will give you an insight into what your customers want. However, you’ll need to keep an eye on the latest documentation about Google Search if you want to avoid falling behind the competition. 

Like most aspects of exceptional UX, mastering your SERP position isn’t a “set it and forget it” strategy. Instead, you’ll need to work on constantly expanding your knowledge if you want to show clients that you can combine UX and SEO effectively. 

Make sure you have plenty of tools set up to offer reports and insights into the kind of changes that you may need to make to align with search engine expectations. 

Making the Most of UX in the SERPS

It’s easy to forget that there’s more to UX than making your buttons clickable on mobile devices or ensuring that scrolling feels smooth. For a designer or developer to deliver excellent UX for a brand, they need to consider every interaction that a company and customer has. 

This means starting with the way a website appears when it’s listed on the search engines most of the time. Getting your SEO listing right doesn’t just boost your chances of a good ranking. This strategy also improves your reputation with your audience and delivers more meaningful moments in the buyer journey. 

Don’t underestimate the power of UX in SERPs. 

 

Featured image via Pexels.

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