Organizations learn the hard way how slow and inefficient order-to-cash processes can affect their ability to grow. Errors in order processing increase costs, result in write-offs, and frustrate customers and stakeholders. Delays in processing orders can result in missing top-line revenue targets.
At Automation Anywhere, we’re observing the same challenges with our customers. One of our customers faced highly variable order-to-cash demand with surges every quarter-end. They possessed a manual order-to-cash process involving 50 full-time staff. The company tried digitization but found the intelligent OCR solution they selected had higher setup costs than expected. It also required manual creation of customer order form templates that delivered inconsistent results. Troubleshooting became a burden and impacted the delivery of the outstanding customer support that the company is known for.
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