Think about how much faster you could sell or help customers by having a chatbot or virtual assistant handling orders. An order process has certain information that needs to be filled out in order to complete the process. When you are building a bot, this is called slot filling. This guide is a walkthrough on how you create a slot filling flow.

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Slot filling is about collecting certain bits of information from the user before a final response can be given. A typical use-case is to make an order of some kind where certain parameters need to be settled before the order can be placed, for example booking a flight or ordering a pair of shoes.