“We think we listen, but very rarely do we listen with real understanding, true empathy. Yet listening, of this very special kind, is one of the most potent forces for change that I know.” – Carl Rogers
This thought came to my mind when we were doing the design thinking workshop. We were emphasizing the empathy aspect with the people who will build a product and consume the solutions. Why do we not, as coaches, practice the same our coaching teams? That’s how I started digging more into this.
A few of my fellow coaches are sharing stories from their team, speak about how Scrum Masters will not allow others to talk. He/she will keep talking about what Scrum guides say and what we should do according to them. He/she as a Scrum Master will not listen to the team members.
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