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To gather insights on the state of artificial intelligence (AI), and all of its subsegments — machine learning (ML), natural language processing (NLP), deep learning (DL), robotic process automation (RPA), regression, etc., we talked to 21 executives who are implementing AI in their own organization and helping others understand how AI can help their business. Specifically, we spoke to:


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This article is featured in the new DZone Guide to Artificial Intelligence: Automating Decision-Making. Get your free copy for more insightful articles, industry statistics, and more!

Since February of 2018, scientists from Google’s health-tech subsidiary have pioneered innovative ways of creating revolutionary healthcare insights through artificial intelligence prediction algorithms. Based on the back of a patient’s eye scan, their system can make predictions against the patient’s risk of experiencing a severe cardiac incident.


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Conversation drives sales and this is a well-known fact. For customers, it is important to have someone to ask questions and clarify doubts, someone who could guide them and recommend them the best option. Today, conversations can be automated, and today there is no need to have a physical person attached to each customer. Nowadays, conversational commerce became a fast-growing buzzword and chatbots play a key role in this field. Today, I would like to discuss why chatbots became so popular and why e-commerce and m-commerce companies heavily invest in it.

What Is a Chatbot?

First off, let’s make sure we are on the same page. What is a chatbot? 
A chatbot is a computer program or an artificial intelligence, which conducts a conversation via auditory or textual methods. It simulates how a human would behave in an automatic way, improving the efficiency of the process.


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Why Enterprise Application Companies Should Take a Cue From Apple’s Siri and Google Assistant

Enterprise applications are the next frontier in the adoption of natural language interfaces. Unlike consumer tech, e-commerce, and various chatbots where NLP/U is more of a technical novelty, the world of enterprise is a killer ground for natural language interfaces.

A Need for a Unified Interface

One of the key unique properties of natural language is the fact that it provides a unified interface to any data source or sources. It’s the one interface that everyone already knows, and at the same time, it’s the same interface to any supporting system. Think about it…you can easily ask a lawyer, salesman, or marketing professional about any specific topic as long as you can formulate a question in a minimally understandable way.


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In Part 1 of this series, we discussed the need for automation of data science and the need for speed and scale in data transformation and building models. In this part, we will discuss other critical areas of ML-based solutions like:

  • Model Explainability
  • Model Governance (Traceability, Deployment, and Monitoring)

Model Explainability

Simpler Machine Learning models like linear and logistic regression have high interpretability, but may have limited accuracy. On the other hand, Deep Learning models have time and again produced high accuracy results, but are considered black boxes because of the machine’s inability to explain their decisions and actions to human users. With regulations like GDPR, model explainability is quickly becoming one of the biggest challenges for data scientists, legal teams, and enterprises. Explainable AI, commonly referred to as XAI, is becoming one of the most sought-after research areas in Machine Learning. Predictive accuracy and explainability are frequently subject to a trade-off; higher levels of accuracy may be achieved but at the cost of decreased levels of explainability. Unlike Kaggle, competitions where complex ensemble models are created to win competitions, for enterprises, model interpretability is very important. Loan Default Prediction model cannot be used to reject loan to a customer until the model is able to explain why a loan is being rejected. Also, it is often required at the model level as well as individual test instance level. At Model level, there is need to explain key features which are important and how variation in these features affect the model decision. Variable Importance and Partial Dependence plots are popularly used for this. For an individual test instance level, there are packages like “lime,” which help in explaining how black box models make a decision.


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If you are planning to experiment with deep learning models, Keras might be a good place to start. It’s a high-level API written in Python with backend support for Tensorflow, CNTK, and Theano.

For those of you who are new to Keras, you can read more at keras.io or a simple google search will take you to the basics and more on Keras.


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The Amazon SageMaker machine learning service is a full platform that greatly simplifies the process of training and deploying your models at scale. However, there are still major gaps to enabling data scientists to do research and development without having to go through the heavy lifting of provisioning the infrastructure and developing their own continuous delivery practices to obtain quick feedback. In this talk, you will learn how to leverage AWS CodePipeline, CloudFormation, CodeBuild, and SageMaker to create continuous delivery pipelines that allow the data scientist to use a repeatable process to build, train, test and deploy their models.

Below, I’ve included a screencast of the talk I gave at the AWS NYC Summit in July 2018 along with a transcript (generated by Amazon Transcribe — another Machine Learning service — along with lots of human editing). The last six minutes of the talk include two demos on using SageMaker, CodePipeline, and CloudFormation as part of the open source solution we created.


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Whenever something serious happens, we usually try and determine cause and effect. What was it that caused this thing to unfold the way it did? Whilst the theory is nice, we often employ some rather dubious explanations to try and explain the series of events. Superstitions perhaps, or correlation rather than causation.

There have been attempts in the past to generate mathematical models for general causality, but they haven’t been particularly effective, especially for more complex problems. A new study from the University of Johannesburg, South Africa and National Institute of Technology Rourkela, India, has attempted to use AI to do a better job.


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From ride shares to smart power grids and from healthcare to our online lives, AI is being propelled out of labs and into our daily lives. Microsoft is betting that conservation-focused AI can save our planet, while Facebook sees it as a silver bullet for rooting out harmful content. Tesla CEO Elon Musk and the late physicist Stephen Hawking both warned society of the potential for weaponized AI.

At CA, we wanted to gain insight into how the AI Ecosystem has developed over the past year. We partnered with Quid, a San Francisco-based startup, whose platform can read millions of news articles, blog posts, company profiles, and patents — and offer immediate insight by organizing that content visually. From its global dataset of 1.8 million companies, Quid classified companies that mentioned a specific focus in "Artificial Intelligence" or "Deep Learning."


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The imaginary fiction in the scientific movies is now real stuff to talk on. Artificial Intelligence and Machine Learning are taking technology to the next level of advancement. Many giant companies are endeavoring to leverage this technology to understand the customer’s demands and engage for better success. Even the social marketing giant Twitter has joined the league.

Further, in a recent announcement, the company declares that they are going to use insightful Machine Learning technology to recommend tweets to its users.


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