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50 Best Websites of 2020

2020 has been one of the most memorable years in our history. Few of us have been alive long enough to experience a more turbulent time. But throughout the year, we saw design respond to challenging events with positivity, color, and a desire to elevate those people and projects working to make the world better.

As we head into 2021, there’s no denying that 2020 has changed our outlook on life and marked a major turning point in web design trends.

Here’s a collection of the websites we loved the most this year. Enjoy!

Looks Like You Need Iceland

On Looks Like You Need Iceland, you are invited to record a scream, which will then be broadcast into the Icelandic wilderness. It’s meant as a form of therapy. The idea is that you will one day visit Iceland in person. That might still be some way off for most of us, but we could certainly use a good therapeutic scream.

Black Lives Matter

Across 2020 there were major protests around the world in support of Black Lives Matter. The movement’s website is a central hub for news, resources, and civil rights information in 38 countries.

2º Earth

2ºC Earth takes the user to 5 locations worldwide and shows what will happen there if global temperatures rise by 2ºc. Sound is used really well here to create an immersive experience, along with some beautiful photography.

Github

Along with some new features announced earlier this month, GitHub has a glossy new homepage. It has a clean feel, with some nice scrolling animation and sparing but effective use of illustration.

I Weigh Community

Political and social initiatives were big in 2020, and non-profit activism initiative I Weigh Community is the brainchild of actress Jameela Jamil. It’s devoted to radical inclusivity, communicated with bold, expressive graphics.

UNREAL

Back in January, we clicked around UNREAL’s site for hours, enjoying the sharp transitions. The Swiss agency produced a wonderfully chaotic love letter to web animation.

Delassus

Delassus grows fruit, from citrus to avocados. The Moroccan company employs a cornucopia of 3D design to make its site bold, fun, and practical.

Lynn Fisher

We loved everything about Lynn Fisher’s site back in May. The homepage illustration was awesome. It was a humorous approach to RWD that we really appreciated. The site has since changed, with tons more to explore.

Minervo

The Minervo site feels distinctly Latin, with the hot pinks and sun-blasted desaturation feeling suitably South American. We love the cropping on the custom typeface.

Babord

Norwegians have an almost mystical connection with the sea, which is evident in the site for Babord, a Norwegian seafood supplier. We loved the brand font too.

Calexo

Calexo makes THC-infused beverages, and back in April, we loved the color and positivity of the site. The animated hamburger menu was a hit too.

Moooi

Moooi’s site layers illustration with a maximal effect that makes you feel like you’re chasing a white rabbit. There are tons of great UI details here, especially the bar that reveals the product videos.

Blind Barber Anniversary

The Blind Barber celebrates 10 years of success with this microsite. A deconstructed grid and an entirely black and white design, but with color photos, create energy and a sense of joy.

Zand Harirchi Architects

Zand Harirchi is an architecture firm based in Tehran, Iran. Its site features subtle references to architecture, like the delightful thumbnails reminiscent of small windows.

WFN

The WFN (Women’s Funding Network) is an international alliance supporting women’s foundations and gender justice funders. The sophisticated color palette and clean type are both confident and feminine.

Nathan Taylor

We loved exploring Nathan Taylor’s playful site all the way back in January. The different lighting modes were a firm favorite.

Käthe Kollwitz Memorial

A tribute to the life and work of Käthe Kollwitz, an Expressionist printmaker. There’s a catalog of her work, presented alongside large type and splashy color transitions.

Emotive Feels

Emotive Feels is a design manifesto from the Emotive Brand agency that illustrates an A–Z of potential brand emotions with simple animations that we likened to a Blue Note release.

A. N Other

A.N Other’s site for perfume highlights quality ingredients, materials, simplicity, craftsmanship, and the environment; in the process, it cleverly invokes a sense of luxury.

Playtype

Danish type foundry Playtype’s site fits its name perfectly. The playful site with bright blocks of color and the occasional animation shows off some pretty nice typefaces.

Feijoo Montenegro

All-text sites are always a thrill, and back in June, we were treated to this simple one-pager by Feijoo. Details like the numerals being replaced by words are delightful.

Wavering Stripes

Although this site’s subject matter is harrowing, it is presented in a very beautiful, thoughtful manner.

The Oyster & Fish House

Sophisticated typography, the wave textures, the nostalgic feel of the photography, and even the cookie notice’s on-brand styling all show attention to detail, which gives this site its appeal.

Who Cares

Find and ‘photograph’ the endangered species to learn about them in this delightfully illustrated game.

Curbed

When Curbed came under the umbrella of New York magazine earlier this year, it got a makeover. Neon highlights and a distorted grid give an edge to the classic magazine layout.

Yolélé

The carousel of fonio (it’s a West African grain) products on Yolélé’s landing page is a good example of horizontal scrolling that works well. There are some great page transitions too.

Pantheone Audio

Pantheone Audio’s site employs elegant scrolling to enable seamless navigation of an extremely luxurious site, underpinned by a complex grid.

Aelfie

Bright color, an irregular grid, illustrations, and a display type that feels almost hand-drawn perfectly captures the aesthetic of this NY-based home furnishing brand.

Highcourt

This site for private membership leisure club Highcourt uses subtle background color changes and simple line illustrations to create a sense of calm. Black and white are softened to dark blue and ivory, and gentle animation adds interest.

Kate Jackling

Kate Jackling’s site takes a step back and allows the content to bask in the glow of attention, placing her photography at center stage.

Treaty

While there is less hustle and bustle outside than we were used to pre-pandemic, we could certainly all use some calm. Treaty’s site for CBD oils reflects that calm with a combination of video, whitespace, and botanical drawings.

Ukrainian Railroad Ladies

Ukrainian Railroad Ladies is a book of photographs of women, and some men, who work on the Ukrainian railways. The site is basic, even brutalist, but it has charm, and the photographer’s fascination with his subject comes through.

Year & Day

Year & Day is an ecommerce site that sells tableware, from glassware to ceramics. The colorful collection is designed to complement different types of food, and the site’s color scheme reflects that perfectly.

Juan Mora

Juan Mora’s ‘under construction’ holding page has probably been crafted with more care than many full-blown sites. This showcase cleverly manages to demonstrate its subject’s skills without showing a single piece of work.

Lucciano’s

Lucciano’s homepage hero video alone will have your mouth watering for some of their gelato. Much of the appeal of food is visual, and the photography here does not disappoint. Circular text boxes in ice cream colors complement the product shots nicely.

Bored Solutions

Back in April, we were already a little weary of lockdown — if only we’d known how long it would last! The amazing color blobbing of bored.solutions was the ideal distraction.

Grand Matter

Grand Matter is an artist agency representing illustrators. There is a wealth of talent on show here and a broad enough range of styles to keep the web interesting for a good while.

Dunderville

This site for Dunderville motion design studio features a paper fold detail, which adds tactility to the virtual. Some superb type and vector animations showcase an impressive portfolio.

Album Colors of the Year

Album Colors has taken the covers from 150 albums released this year and arranged them by dominant color. The hex code for each color is provided if you want to copy it.

Mammut Expedition Baikal

Mammut uses stunning photography and a strong narrative to present its Eiger Extreme outdoor clothing. Longing for the great outdoors will either be alleviated or exacerbated by this one.

808303

808303.studio is a virtual Roland TR-808 drum machine and TB 303 bass synthesizer. You can program, record, and share your very own 80s techno masterpiece.

Bliss

Humor can be hard to get right, especially when you want to be taken seriously at the same time. Here, it works, and the result is a memorable site, oozing with confidence.

Jazz Keys

Type your message into Jazz Keys, and you’ll hear it in sound. You can send the message to anyone and let them hear your words — the web lives for side-projects like this.

Érika Moreira

The fabulous, simple site for Sao Paulo-based Érika Moreira has some awesome big type and creative case studies. It’s an excellent example of a non-visual portfolio.

G.F Smith

Earlier this year, the site for leading paper supplier G.F Smith got a redesign. It is a simpler design than the previous site and keeps the visual focus on the products and the colors.

Abbotsford Convent

Abbotsford Convent is a creative arts venue in Melbourne, Australia, based in a former convent. The UI for its site blends architectural forms to acknowledge the building’s heritage.

Waka Waka

Waka Waka designs and builds wooden furniture. The mid-century typography and the noise textures transport the site to the last century’s radical graphic design. There’s some clever disruption to the typical thumbnail approach.

Cone

Sites advertising apps always seem to want to box the design into a hastily de-branded mock-up. Cone takes a daringly refreshing approach by depicting a more expansive mobile experience.

Ride Out

Amsterdam’s Ride Out bike store teases the content with an intriguingly masked video. Plus, we love the wheel-inspired spinning links.

Puddle Sound

This site is a model of minimalism. Beautiful photographs and very little text, there is nothing to distract from the product on display.

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Source de l’article sur Webdesignerdepot

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5 Ways to Boost Engagement With Animation

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Animation is a fun and interesting way to bring life to a website. Used correctly, it can capture audience attention, make your website more engaging, and even improve your chances of delivering conversions for your clients.

Unfortunately, like many things in the web design world, it’s also easy to get too carried away with animation. As professional designers and developers, it’s up to us to find the line between making the most of animation on our website projects and creating a site that’s overwhelmed with too much activity.

Fortunately, by the time you’ve finished reading this article, you’ll have a deeper insight into how you can use animation in web design, without going too over the top.

Introducing Animation in Web Design

Animations are virtually everywhere on the web today.

In the past, when designers first discovered that they could embed movement into their websites, the amount of animation we saw was often higher than it needed to be. It wasn’t uncommon to find some websites running entirely on Flash, where every element could be animated.

Fortunately, the trends of modern web design have left those practices behind. These days, it’s a lot more common to make animation a part of the overall user experience, rather than focusing on them as a centerpiece attraction. For instance, you’ve probably noticed plenty of animated sliders showing off pictures in a gallery, or transition animations when people hover over a button.

Since it’s entirely possible to construct an entire website with no animations at all, the key to creating an engaging website today is making sure that every animation you use serves a specific purpose. Your animations should make a website more attractive, easier to use, and better for navigation. Add too many, and you could even risk slowing down a site.

So, where does it make sense to use animation for web design?

1. Loading Animations

One of the best ways to use animations in a website is to distract and delight users as a page loads. You can use the animation to deliver a unique experience, or even just highlight the playful nature of your brand. For instance, just check out this classic load animation called “Tightrope.”

You can also use things like particle animations to capture a customer’s attention and help your visitors relax when they visit a website. Particle animations can be interactive or non-interactive, and they’re a great way to stop visitors from feeling frustrated when a page takes too long to load.

A website by Edan Kwan called “Particle Love” shows you exactly what kind of experience you can create with real-time animations.

The more you can delight visitors with experiences that keep them engaged while the information they need is loading, the less likely people will be to hit the “back” button.

2. Microinteraction Animations

Microinteractions are quick and simple animations that come with specific use cases. Usually, this animation works to provide visual feedback and information when you interact with a specific element.

For instance, this microinteraction design from Colin Garven encourages users to enter their email address and password into a login field:

Ideally, the best way to use microinteractions is to make them as subtle as possible. These tools aren’t here to steal the spotlight from other information on the page. However, they can sometimes encourage your viewers to take the next stage in their conversion journey.

Animated microinteractions can be as complex or as basic as you choose. For instance, you could use them when:

  • Highlighting if a feature is switched on or off;
  • Letting users know when actions were successful (like sending a message in a contact form);
  • Showcasing important information, like prices on a table;
  • Animating icons on your site to encourage action;
  • Depending on your experience with animations, you can even find themes and plugins that come with options already built-in.

3. Dynamic Backgrounds

An animated background can be an excellent way to make your website stand out from the crowd. However, it’s important to remember that excessive animation has a habit of making your site slower and more clunky than it needs to be.

The animated background on the mystaticself.com website is fantastic for introducing customers to new information with a handy dynamic menu.

Often, the only reason that you should create your own dynamic background for a website, is if it’s going to improve your customer’s experience in some way.

Remember, ensure that the animations that you’re using on your website aren’t going to make any aspect of your site more difficult to use. Animated backgrounds need to offer a compliment to your existing website, rather than distracting customers from what they want to do.

Before you go all-in with your background animations, focus on animating small sections of an image, one piece at a time. You can also animate components with very small motions too.

4. Reveal Hidden Messages

Another excellent way to use animation in web design is to harness it for showcasing important information. For instance, a navigation menu is an important component in your website design, but it can also take up a lot of valuable space.

In some cases, a hidden menu that appears when a customer scrolls over a small box or icon could make a lot of sense. You can also think about animated drop-down menus if you’re working with a website that has a large number of pages.

Check out this fun example of an animated CSS3 menu:

The sections change color and move as you hover over them, making it easier to see exactly where you’re clicking.

It’s up to you exactly how creative you want to be when you’re playing with animated menus. The easiest option is often just to have a component that changes color or shape with a hover effect. However, you can also expose hidden menus and extra information too.

For instance, with some websites, you can create pictures that turn over to show information on the other side. That means that you could create an about page with pictures of team members, which flip to show biography information.

Just make sure that everything works smoothly, both on desktop and mobile.

5. Try Carousels

Finally, we come to perhaps the simplest and most popular way of using animation in web design. Carousels are a common component of almost every theme on the web today. They’re great for showing off useful information, such as what a website has to offer, or which deals are available.

When creating a carousel, you can either give your users control over how quickly an image transitions, or you can implement automatic movement. On the heathfield.co.uk website, the designer has added buttons to let you flip backwards and forwards between photos, while also ensuring that the animation is automatic.

Without the animation to show you the pictures sliding into space, the transitions between each picture would be instant – which is a little more jarring for viewers.

Sliders are such a common component of web design today that customers almost expect to see them on many websites. That means that you can enjoy a very effective experience if you want to avoid doing anything too dramatic with your websites.

You can use sliders for everything from showing off products, to displaying testimonials from customers and more. It’s a great way to compress a lot of useful information into one small space on a site.

Use Website Animation Carefully

The most important thing for most designers to remember with animation and web design is that it’s entirely possible to have too much of a good thing. When it comes to creating amazing designs for your clients, you can take advantage of animation to encourage more engagement and a unique experience. However, you shouldn’t allow yourself to go too over the top.

Rather than animating every aspect of a page to constantly grab visitor attention, think about how you can make the visitor experience more compelling with the right animation choices. If an entire page of animation on the background isn’t right for your target audience, perhaps custom animations on a navigation bar or a slider would be a good option instead.

At the same time, remember to make the most of the latest technologies on the market for adding animation to web design. A good combination of CSS3, JavaScript, and HTML5 often makes it easier to create more immersive, high-quality animations that users can interact with on desktop and mobile alike.

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Exciting New Tools for Designers, December 2020

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Jumpstart your next design project or speed up a workflow with some of these new tools and resources. With so many new tools being developed all the time, you are almost certain to find something that can help you with projects.

Here’s what new for designers this month.

Everypixel Patterns

Everypixel Patterns solves a common design problem: Creating seamless patterns with graphic editors is such a long and exhausting process. That’s why some people choose to get patterns from stock websites but that can be a challenge too (and difficult to search). This tool makes getting patterns less time-consuming. It includes a gallery of well-designed content, which you can customize and edit as needed.

Multiavatar

Multiavatar is a free and open-source multicultural avatar maker. Type something in the input field and generate one of 12 billion avatars. (Everything is randomly generated and free to use.)

Lobe

Lobe is a machine learning app from Microsoft that helps you create and train models. Start by showing the app examples of what you want it to learn and it will train a model for you. The tool is pretty easy to understand and you don’t need or experience or code knowledge to use it and you can train an app for free on your computer.

Laser Cat

Laser Cat is a silly and fun Google Chrome extension that adds a cartoon cat to your browser that allows you to zap away anything you want to remove in the browser window. It’s light and fun. Go play!

Pattern Collect

Pattern Collect is a curated gallery of patterns by various designs and illustrators. You can download patterns for use in projects or submit your own to share with the design community. The library is searchable and you can get new patterns via email if you subscribe.

FarbVelo

FarbVelo is a color palette generator that shows a new and random scheme with every refresh. The color choices are fresh and could work for a variety of projects, too.

CSS Clip Path Editor

CSS Clip Path Editor is a cool little pen by Mads Stoumann that puts an image inside of almost any clip path you can imagine. There are presets to choose from or you can adjust the settings and paths to create your own image shape.

Responsive & Configurable SVG Waves

Responsive & Configurable SVG Waves is a soothing pen by Jhey. Change the background and wave elements for a simple and cool animation in SVG.

Veed

Veed lets you host, edit, and deliver videos in the cloud using a REST API. It works on any browser, device, and bandwidth, and keeps your website light, even when delivering heavy video content.

Overlay

Overlay is a plugin for Figma or Sketch that transforms components and symbols into clean and reusable React, Vue, or HTML code. The benefit? Use it to create more consistent websites and design systems more quickly and in a pixel-perfect manner.

List.js

List.js is a library for adding search, sort, filters, and flexibility to tables, lists, and other HTML elements. It is built so that it will work on existing HTML and be invisible. Plus, it is simple to install and use.

What Are Design Tokens?

Design tokens are a “hot term” says Andy Bell. So, he wrote an explainer that breaks down what they are and how they might look in a standard data format like JSON. Read the explainer and you’ll be able to identify design tokens and understand them.

SVG Path Editor

SVG Path Editor makes it easy to manipulate paths for any SVG element. The grid – if you choose to use it – helps edits stay symmetrical and easy to manage.

Operator Lookup

Operator Lookup is a practical and fun tool. Enter a JavaScript operator in the search box to learn more about what it does. (You can also choose from a “keyboard” of options.) Thanks for the tutorial, Josh W. Comeau.

Beacon

Beacon is a tool designed to help you write, run, and share SQL in Slack. It makes collaboration easy so you can work on and run queries, debug, and resolve issues all in a single platform.

Plaiceholder

Plaiceholder transforms your images into lightweight placeholders using pure CSS or SVG.

Machine Translation

Machine Translation is available as Cloud API, on-premise translation server, and SDK that can be easily integrated into lots of business cases. Both solutions work with 110 languages.

Draggable Blend Generator

Draggable Blend Generator does just what the name implies. Change the blend mode of a background and foreground using a draggable tool so that you can see the changes in real time. Just enter the URL of a background image or pattern and color swatch and you are ready to go.

Jam Wand

Jam Wand is a “magic wand” for making changes on your website, starting with copy. Click on any text, edit it, and submit the change to GitHub to be merged into the code. Copy changes as easy as click, type, and click again. (This tool is still in beta.)

Boost UI Kit

Boost UI Kit is a collection of elements and components that will help you finish website design projects using a bright and airy style. It works with Figma for easy integration.

Romanizer

Romanizer is a fun game that tests your knowledge of Roman numerals. With two modes – a randomizer and a challenge you can participate in – you’ll learn to convert numbers visually in minutes.

Itmeo Market

Itmeo Market is a new online graphics marketplace with exclusive and ready-to-use templates for a variety of projects. Templates include elements for logos, UI kits, graphic elements, Instagram templates, landing pages, and more. (This is a paid/subscription-based resource.)

Bellmoco Handcola

Bellmoco Handcola is a beautiful decorative typeface with fun swashes and serifs. The free version is for personal use only.

Bondie

Bondie is a handmade brush typeface with fills in many of the letterforms. It contains 106 characters and is free for personal use.

Bovino

Bovino has multiple weights that can work for display or body text. The modern serif is free for personal use.

Estilistica

Estilistica is a thin modern style sans serif with smooth lines and a vertical profile. It is best suited for display use and is free for personal use.

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Monitoring YugabyteDB in Kubernetes With the Prometheus Operator and Grafana

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Using the Prometheus Operator has become a common choice when it comes to running Prometheus in a Kubernetes cluster. It can manage Prometheus and Alertmanager for us with the help of CRDs in Kubernetes. The kube-prometheus-stack Helm chart (formerly known as prometheus-operator) comes with Grafana, node_exporter, and more out of the box.

In a previous blog post about Prometheus, we took a look at setting up Prometheus and Grafana using manifest files. We also explored a few of the metrics exposed by YugabyteDB. In this post, we will be setting up Prometheus and Grafana using the kube-prometheus-stack chart. And we will configure Prometheus to scrape YugabyteDB pods. At the end, we will take a look at the YugabyteDB Grafana dashboard that can be used to visualize all the collected metrics.

Source de l’article sur DZONE

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3 Easy Ways to Use Emotion in Web Design

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As human beings, we like to think that we’re rational creatures.

We tell ourselves that we make our decisions based on fact and logic. However, that’s rarely the full truth. As much as we try to make choices guided by rationality, the truth is that we’re often highly emotional people, driven by the way that things make us feel.

So, what does that mean for a website designer?

Though designing a functional and logical website is important, it’s crucial not to forget about the emotional impact of each interaction that your customer has with the sites that you build.

Sites that don’t elicit any kind of emotional response aren’t just boring; they’re forgettable.

A forgettable website is poison to any website designer’s portfolio.

That’s why we’re going to introduce you to some easy ways to use emotion in your designs this year.

Getting to the Bottom of Emotion in Web Design

First, you need to understand the part that emotion plays in user decisions.

Don Norman’s book Emotional Design says that there are many things that designers can do to make their designs more emotional. Even something as simple as focusing on the aesthetic impact of your website can make it more likely that you’ll reach your audience on an emotional level.

One important thing to remember about emotional design, is that it’s not just about making your customers feel good. Emotion can be both positive and negative. Sometimes negative emotion is more impactful than positive feelings – it all depends on the kind of site you’re trying to create.

A website selling health products to customers needs to make that audience feel comfortable and confident that they’re buying a trustworthy item. However, it may also need to trigger small feelings of worry or concern in the audience about what might happen if they don’t buy.

Knowing how to walk that balance between positive and negative feelings is how a designer takes a simple website design and turns it into something incredible.

So, where do you get started?

Step 1: Use Visual Elements to Trigger Emotion

Visual elements are one of the easiest points to get started with when you’re designing for emotion. That’s because visuals are fantastic at drawing out feelings.

An animation can create an emotional connection with your audience by helping them to understand how your product works or making them laugh when they land on your page. A genuine photograph of your team working together can inspire trust and feelings of affinity.

One of the most common visual elements used to trigger emotion is color.

Shades like blue and green in the digital design world are more likely to drive feelings of calmness and comfort. On the other hand, red and yellow often encourage feelings of enthusiasm and happiness.

The way that you use color can make a massive difference to how users feel when they arrive on a website. For instance, the Barclay’s website would have been pretty boring if it was just a basic black and white screen. However, a banking site can’t afford to go over the top with animations or illustrations in most cases, as this can detract from its professional image.

Adding small patches of blue in a way that complements the brand’s color palette is a great way to generate feelings of trust. Combined with the image of a genuine real-life person, and calm tones, the bank instantly presents itself as something approachable and honest.

At the same time, the clear hierarchical layout of the bank’s website, with an easy-to-follow navigation bar, easy-to-read font, and clear headings and buttons comfort the customer. Users get exactly what they expect when they come to a financial website, and that makes users feel as though they’re in the right place.

Step 2: Create Engaging and Emotional Interactions

Visual elements are a great way to embed emotion into digital design. However, they’re just the first step. The emotional aspects of your web design choices should also appear throughout the interactions that customers have with the website.

A good interaction on a website or app needs to be simple and straightforward enough that users feel comfortable taking the next step in their journey. However, it also needs to drive the right emotional response from users too.

For instance, when you sign up for a free account trial from Box.com, you don’t just get a form full of information that you need to fill out.

Next to the form, you also get information about what you’re signing up for, complete with small checks next to each of the free features you’re getting. This helps to put the customer’s mind at ease and remind them that they’re in the right place.

The use of a box, including discount information next to the sign-up form also helps to make the interaction more emotional, by reminding customers that they’re getting something for free.

Every time a customer interacts with a website, there’s another opportunity to engage them on an emotional level. On the Firebox website, when a customer adds something to their cart, there’s a small animation on the cart icon that informs them that something is waiting for them.

When they click through to the checkout, they get instant information, including what they can do to “gift wrap” their item, and buttons showing the various payment options available.

Whenever you’re designing a page for a website, whether it’s the checkout page, a product page, or something else entirely, think about the interaction that the visitor is having at that moment. How can you ensure that each customer feels more comfortable, delighted, informed, or engaged?

Step 3: Leverage Microcopy and Detail to Express Emotions

Visuals are an excellent way to express emotions.

However, they’re not the only option.

As a designer, you’ll need to think about how you can combine web design with the use of microcopy to connect with customers on a deeper level.

Rather than drawing attention to tedious, dull, or impersonal instructions, notifications, and error messages on a site, how you can you make sure that everything on the website delivers the same emotional impact?

The simple addition of a tiny illustration is enough to provide a much more emotional experience to customers. Compelling micro copy and illustrations on 404 pages can also strengthen the connections that customers have with the sites they visit.

Just look at how Google added a dinosaur game to the page that customers are sent to when they don’t have an internet connection.

The right micro copy and interactions can instantly transform even a negative experience, like not being able to connect to the internet, into something emotionally engaging and positive.

When it comes to making an emotional connection between your customer and their end users, web designers need to remember that often the smallest details can make the biggest differences. Little extra features, like implementing a way for customers to have fun when their internet connections aren’t working, are the things that make websites more memorable from an emotional perspective.

Don’t Choose Emotion Over Functionality

Although emotional impact can be an essential aspect of a fantastic website design, it’s important not to get carried away. Adding too much to a website in the form of little extra graphics and unique interactions could end up weighing down a site and making it slow to load.

Although it’s valuable to think about how every interaction an end-user has with a website will make them feel, it’s important not to overlook the basics of web design when you’re at it. You’ll still need to ensure that the finishing design is easy to use, engaging, and attractive.

Pay attention to the basics of user experience design, and make sure that the extra emotional elements you’re infusing into your sites aren’t going to damage the experience that end-users get.

If you can get the blend right between emotional impact and functionality, then you could create the kind of website that audiences will never forget.

It pays to implement emotion into your design portfolio.

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DIY Cloud Systems

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Convenience is the key take away from AWS and Azure, because out of the box, they give you all the stuff you need to get started with your application development. However, creating your own cloud doesn’t need to be that difficult. If you create your own cloud you’ll also get rid of dozens of lockin technologies, such as Azure Functions, Lambda Functions, Cosmos DB, etc. These « features » provides you with few necessities besides the usual lockin. An acquaintance of me once compared these features to « the heroin marketing model, where the first doze is always free. »

If you want to create your own cloud, you’ll need the following features to get started.

Source de l’article sur DZONE

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How to Design a Contact Page That Drives Engagement

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How can your customer reach you? If a client arrives on your website after searching on Google, what can they do to take the next step in a relationship with your brand, without buying anything?

One of the primary aims of any website is to drive conversions. However, it usually takes between 5 and 8 touchpoints to generate a viable sales lead. People don’t want to convert straight away.

Since building a relationship with customers is crucial to success, it makes sense that the contact page would be an essential part of driving results. Unfortunately, a lot of website owners pay virtually no attention to that page. They ask their designer to create a page with their address and phone number on – and that’s it.

What many business owners don’t realize, is that the contact page is the door to deeper, more lucrative relationships with potential prospects. The design of this essential website element needs to be fantastic to drive results.

So, where do you start?

Defining a Well-Designed Contact Page

Let’s start with the basics, what makes a great contact page?

The complete answer to that question depends on the target audience. Some customers will want to see fun and friendly contact pages, complete with social media sharing buttons. Others will want to see a map that shows them exactly how to reach an office or business.

There are a few golden rules to keep in mind, of course. Contact pages should be:

  • Easy to find: Don’t hide the link to the contact page on the website footer. Make it easy for customers to find out how they can get in touch.
  • Simple: Don’t put too much content on this page or it will overwhelm your audience. Just let them know where they can go to get answers to various questions.
  • Professional: Even if you have a friendly brand personality, your contact form still needs to be grammatically correct and well-designed to show a professional edge.
  • Convenient: Make your phone number clickable so customers can use it on Skype. The same can apply for your email address. Provide easy access to social media profiles, and if you have a contact form – keep it short and sweet.
  • Informative: Include all of your contact information in the same place. This may include your address, a map to your location, social media pages, email addresses, and even forums.
  • Accurate: Ensure that the information on your contact page matches the information listed elsewhere. Check directories and Google my Business listings to be sure.
  • Attractive: Yes, a contact page needs to look good too. Plenty of white space will make essential information stand out. A good layout will guide the eye through the page.
  • Consistent: Make sure the contact form on your website matches the brand personality that appears on all of your other pages.

Take a look at the Tune Contact page:

It’s beautifully laid out, with clear information that’s easy to read. The company shows exactly why customers might want to get in touch and how they can reach out. As you scroll through the page, you’ll find additional office locations, email addresses for different teams (sales and support), and links to social media accounts too.

How to Drive Engagement on a Contact Us Page

A good contact page needs to look fantastic, showcase the company’s personality, and capture audience attention. However, there’s a big difference between a contact page that gets the job done, and one that convinces your audience they have to connect with you.

Here are some excellent ways to make your contact us page stand out.

Step 1: Using Color Correctly

Color and color psychology have a massive impact on user experience.

Studies constantly demonstrate the conversion powers of having the right shades on certain pages throughout your website. For instance, changing a CTA button from red to green can increase click-through rates by 27%.

However, every audience is different. The colors that drive engagement on a contact page for your company will depend on your target customer. A/B testing color palettes that match your brand personality is a good way to get started.

One interesting example of colors that make the right impact on a Contact Us page comes from Hubspot. Here, the brand maintains it’s brand color (orange), but it also introduces some new shades that convey trustworthiness and professionalism.

Blue is the most calming and credible color for any brand, The gradient that Hubspot uses here blends perfectly with its brand identity, allowing for a stunning contact page, with CTA buttons that still stand out.

Experiment with colors that can generate the right emotional response from your audience, but don’t ignore the golden rules of color in web design. You still need to showcase your brand identity, and you still need a way of making crucial information stand out.

Step 2: Humanizing the Customer Service Team

Some of the customers that arrive at a contact page are interested in your product or inspired by the potential of your service. Other customers will be looking for assistance because they’re frustrated with something or stressed out.

If you’ve ever had a problem with a product and wanted to reach out to the brand about it, you’ve probably noticed how annoying it is to find a blank contact page with nothing but an email address. The lack of effort and humanity in the contact page is enough to convince you that you probably won’t get a response.

But what if you add some happy smiling faces to the page?

Research indicates that brains are fine-tuned to recognize and appreciate human faces. Having a picture of your customer service team, or just any human being on your contact page makes you instantly more approachable. Your customers start to feel like they’re reaching out to a person – not an empty website.

Look at how engaging and personalized this contact page from Amber McCue looks:

Although you can show any human face on your contact page and potentially get results, showing your actual agents will be more likely to drive positive results. It’s a great way to showcase the authenticity and humanity of your team.

Step 3: Making it Easy to Find

A surprisingly large amount of the time, companies shove their contact information into the footer of their website, forcing customers to spend forever looking for them. However, your audience might not want to spend an age searching for your details if they’re in a hurry to get answers.

Stowing a contact page in a footer is also a problem for those visiting your website via mobile, as they might not be able to see all your footer details and links as well.

A Contact Us page doesn’t have to be a massive part of your website navigation if you don’t want it to be. However, it should be one of the first things your audience can see. Putting the information on the header of your website, or even sticking it to the top of the page as your users scroll is very helpful.

Zendesk makes it easy for customers to get in touch in multiple ways. First, the Contact section of the website is clear at the top of the page. Secondly, if you start scrolling through the Zendesk website, a “Get Help” button pops up, so you don’t have to scroll back to find assistance:

Remember, aside from making sure that your contact page appears in the right part of your website, it’s also worth ensuring that it’s easy to understand. Don’t use unusual terms like “Chat”, or “Chill with us”. Stick to tried-and-true options like Help, Contact, or Support.

Step 4: Making the Experience Relevant

There’s a reason why it’s practically impossible to find a one-size-fits-all contact page.

It’s because different customers need different things from your brand.

Some customers will be looking for the answer to a question; others will want to discuss something with your sales team. That’s why many companies are using adaptive contact pages that can change to suit the situation.

For instance, you may start by asking customers what they need help with. Zapier takes this approach with its Contact page:

By asking the client what they need straight away, Zapier can make sure that the visitor finds the right information, and the right number or email address for the appropriate agent. You can even scroll down the help page and look for something in the available help centre, using the search bar. Or you can click on View our experts to hire a Zapier pro.

Creating a dynamic and customized experience like this does a few things. First, it ensures that the customer will reach the right person to help them first-time around. This reduces the number of inappropriate calls your employees have to deal with, and the number of transfers.

Secondly, you deliver a better experience overall for your client, because they don’t have to repeat their issue to multiple people or start a massive email thread. They get the support they need immediately.

Dynamic contact pages can even save you some money and time. If clients decide to solve an issue themselves, using your resources, that’s great for your busy agents.

Step 5: Direct People to the Right Place

The central focus of your contact us page needs to be the available contact options. Centralizing the contact options on a page is an excellent way to make sure that they get the right amount of attention. Centralizing also means that your customers can spend less time searching for the contact details that they need, which is great for usability.

The Melonfree.com website uses a contact us form that’s centralized to immediately pull attention to the customer’s options for getting help.

Centralization isn’t the only way of using design principles to guide visitors on a contact page. According to Ray Hyman and Edmund Hick, increasing the number of choices on a page often increases the time it takes for people to make a decision.

When it comes to connecting with a brand, the right option for each customer will depend on the person and the situation they’re trying to overcome. For instance, a customer that needs to reset their password will probably be able to get the solution they need from an FAQ page.

On the other hand, someone who needs help using a new feature might need the guidance of a professional. To help guide customers to the right solution, Basecamp gives customers a variety of steps to follow to get the right solution fast.

The main purpose of the contact page is to help customers get the right answer with an informative form. However, there are unobtrusive alternative options available too. If all you’re looking for is a way to help yourself fix a problem, you can click on the help guides link before you ever scroll down to the form.

Step 6: Support the Contact Team Too

The best contact us pages aren’t just a great way to improve customer experience. Well-designed solutions also help the customer service team to save time and stay productive.

One of the primary metrics that companies consider when evaluating the success of a service team, is the number of replies required before an issue is resolved. However, if the initial question from a customer doesn’t contain enough information, this number often increases.

Using the design of the contact form to access the right information helps with:

  • Automatically routing people to the right team member: Companies can set up segmentation rules that automatically send certain emails to different employees based on keywords. You might have questions that go to the sales team, and separate queries that you direct straight to the customer service team.
  • Show appropriate support options and FAQs: Remember to give the audience a chance to help themselves before they reach out for extra support. Links to an FAQ page or self-service options can really reduce the pressure on a team. Some companies even add automated chatbots to the mix to help with self-service.
  • Prompt for extra context: Although not every customer will take advantage of an opportunity to add extra information to a form, some will. Adding a box to your contact form for “anything we need to know?” is a great way to generate more information. Ban.do includes a simple “question” box where customers can add as much detail as they like. An option to add screen shots or documents might be a nice touch too.

Building Your Own Contact Us Page

Every customer has their own specific set of needs. The right contact page for another business might not be the right one for you. That’s why it’s so important to take some time getting to know your customers and speaking to your support team.

When you’re planning your contact page, it helps to ask yourself some basic questions about what you want to achieve. For instance:

  • What kind of channels will our customers want to use to connect with us? Look at things like social media messaging, email, or phone calls. If you’ve got a relatively tech-savvy audience, then they might want to use things like instant messaging with chat bots too.
  • How can we direct clients to the appropriate channels in as little time as possible? Having a system in place to automatically route your customers to the right agent will reduce the time to resolution for your customers. The faster you solve problems, the better your reputation becomes.
  • What can we do to set customer expectations and build confidence before they speak to us? Designing a professional-looking contact page will increase customer confidence, while an FAQ section shows that you’re ready to answer common questions.
  • How can we showcase a unique brand personality without making the page complicated? Everything from using distinct brand colors on a contact page, to adding images and illustrations reminds customers that they’re in the right place.
  • What can we do to reduce the friction points in a customer’s path to contact? Avoid adding too many input options to a contact form and ensure that it’s easy to reach out when your clients have a problem.

Understanding exactly what your audience needs from you, and what they’re looking for when they come to your team for help reduces the effort involved for your client when they reach out for help. Remember, today’s digitally-savvy customers expect their interactions with companies to be as streamlined and simple as possible.

Make the Most of Your Contact Page

Contact pages are frequently an afterthought in the website design process. However, they’re one of the most valuable tools your company has. With a good contact page, you ensure that your customers can always reach you when they have problems. What’s more, you boost your chances of people wanting to reach out to the sales team too!

Good luck creating a contact page that encourages engagement from your target audience. Don’t forget to track your results from each design, and A/B test for optimization.

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Why AI & Automation Are Actually Friends to Design

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Artificial intelligence. Just hearing the phrase has been a trigger for many in the technology world since that creepy Haley Joel Osment film circa 2001. But more recently, artificial intelligence and machine learning strike fear into the hearts of skilled workers for an entirely different reason: job security, or lack thereof.

Smart-home devices, streaming services, self-checkouts, even Google searches are ways that artificial intelligence has seeped into everyday life, exemplifying the abilities of computers and machines to master both simple and complex tasks. In some instances, these technological advancements make our lives easier, but for some people, their proliferation has meant job loss and skill replacement. There’s no wonder that when artificial intelligence starts being mentioned along with web design and site creation, the spidey senses of designers all over the world start tingling.

designers think outside the box, something that AI just can’t do

But let’s get real about what AI and automation really mean for designers for a second. Talented designers with busy schedules should view these advancements as virtual assistants. For some small businesses on a limited budget, the websites that artificial intelligence can pump out might be fine…for a while. However, as businesses grow, change, require updating and customization to adapt to their customer base, the expertise of creative and talented designers will always be needed. Even the best AI that we see today is limited by evaluating, replicating, and revising what already exists. It may be able to mix 1,000 different color schemes into 10 million potential combinations, but great designers think outside the box, something that AI just can’t do.

In fact, rather than being scared of automation, designers ought to embrace automation and artificial intelligence as a way to unleash their creative thinking. Delegate repetitive, straightforward tasks to the right software, and suddenly you have time to bring your best ideas to the table and push the boundaries of your own innovation. 

Where AI has Failed in Design

The ultimate goal of artificial intelligence and automation in design work is a grand vision that has yet to be realised.

Consider the case of The Grid, which began as a crowdfunding campaign in 2014. The “revolutionary” product posed itself as an artificial intelligence solution for building thoughtfully, yet automatically, designed websites in five minutes. Research “Reviews of the Grid” in any search engine and you’ll be met with scathing criticism with only some small praise sprinkled in. Most of the initial users cite underwhelming results, the feeling of being duped by the Grid’s marketing tactics, nonsensical placement of text, and ultimately, the Grid being a complete waste of money for the resulting product. Even at the low cost of $100, compared to hiring a talented designer, most users felt their investment was wasted.

For the AI capabilities that exist now, most small business owners, or those looking to put together a simple website, are better off using drag and drop site builders (Wix, Squarespace, Weebly, etc) that have been around for ages. Even so, there are plenty of businesses still willing to hire designers to take this simple task off their plate due to a lack of technical expertise or lack of time. And let’s be honest, are there even enough talented (keyword here!) designers out there to keep up with the millions of websites created every year, without each one working themselves to death? 

Where Automation Shines for Designers

Fortunately for good designers, it appears for now that the days of artificial intelligence completely taking over their jobs is a fantasy. However, what AI and automation do offer designers is a solid starting point for success, eliminating much of the lower-level grunt work that most designers would rather skip anyway.

Even well-received AI website builders like Firedrop still require a basic eye for design and specialised knowledge to produce truly unique, high-converting, and user-friendly websites. Tools and practices that designers should adopt are the artificial intelligence and automation resources that will help them do their jobs better, faster, and leave them with more time to focus on project elements that AI cannot accomplish on its own.

Bridging the Gap Between Designers and Developers

Well-established brands are likely to already have design systems in place that guide the creation of new elements across their digital profiles whether on social media, various mobile apps, or different sections of a website. But even in large corporations — excepting those who have perfected the process — there’s often a breakdown between a designer’s vision and resulting product from the developers. It stems from the basic difference in how they each approach their work and the limitations of the systems they use.

While component libraries — or even full design systems for that matter — won’t reconcile every question, they provide both developers and designers a source of truth to work from that both parties can understand. Design collaboration tools like Invision and Visme, specifically, keep designers and developers on the same page with automated version saving and code-friendly workflows.  

Understanding the Consumer

I don’t suggest using artificial intelligence to produce content for your site

Digging into and understanding the behaviours and habits of site users is a relatively new component of site design, but offers invaluable insights. Tools like HotJar, Mouseflow, or Smartlook make it simple to see holes or leaks in your conversion funnels, detect which page elements users are interacting with, and which they’re not interested in to refine the look and feel of a page for maximum conversions. Even though these tools provide the data, it still takes a keen eye and understanding of design to implement the right changes to improve site performance.

Site content is another way that artificial intelligence has the potential to improve our understanding of customer behaviour and improve site performance for individual users. I don’t suggest using artificial intelligence to produce content for your site, no matter how much the results have improved. However, static landing pages or a single set of further reading recommendations are unlikely to appeal to the majority of site visitors. Artificial intelligence tools like CliClap and Personyze instantly collect and analyse consumer data to provide dynamic, personalised experiences that drive more leads and encourage conversions. Creative designers will also learn from this data to improve customer experience with other pages or elements throughout the site.

Removing Distracting, Time-Sucking Administrative Tasks

Because “artificial intelligence” has become a term with such negative connotations, we often overlook the simple way that AI actually makes our work lives better and easier. Machine learning in email filtering is a great example of this. Consider a simple interface like a Gmail inbox. We have the option to mark certain senders as spam or as important, and our inbox learns that type of communication is and isn’t useful to the user. Pandora, Spotify, Apple Music, and more all take cues from the user behaviour of liking a certain song, artists, or genre of music to build customised playlists. There are a myriad of ways that artificial intelligence and its branches of disciplines merge with our everyday lives. 

Some of the most useful automations for business, and especially for designers, are related to the administrative tasks that frequently take time away or distract from more pressing projects. A perfect example of automation that can relieve stress and cut down on mindless work is an email autoresponder. I’ve always found that having time blocked off in my calendar to tackle complex or important projects helps me to focus on the task at hand and be more efficient. In order to more effectively block out my time, closing my email and setting an autoresponder to reply to all incoming emails serves two purposes: 

  1. Lets those trying to get in touch with me know that I only check my email at certain times of the day and that my response may not be immediate — tempering their expectations of when they might hear from me.
  2. Relieves my personal stress of being tethered to my inbox, splitting my focus, and also saves the time of having to initially respond to each email individually. 

This is just one simple way to use automation in your email, although there are many others to explore.

While Zapier isn’t the only workflow automation service on the market, it’s probably the most well known. Workflow automation reduces time spent on mind-numbing, repetitive tasks and helps designers connect apps that might not natively work together. Do you keep a task list in Todoist? Set up a Zap, then create a task in Todoist anytime someone mentions you on Asana or assigns you a task in Trello.

This is especially helpful for freelance designers who work with multiple clients across various project management platforms. The potential for automation to relieve unnecessary mental overhead for designers is nearly limitless.

Don’t be Afraid of AI, Embrace It

The bottom line of this brief overview of artificial intelligence and automation in design is that this emerging technology isn’t something designers should be scared of. In fact, it’s something to welcome with open arms because ultimately it can make our jobs, and our lives, better. Leave the monotonous tasks of collecting and analysing huge amounts of data or administrative minutiae to the machines; they can handle it.

Save the interesting, creative, abstract work for the talented designers who can turn AI recommendations into unique and intuitive digital experiences. Making the relationship between artificial intelligence and design symbiotic will yield the best results for every entity involved: the business, the AI, and yes, even the designer.

 

Featured image via Unsplash.

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AccessiBe Review 2020: Solving Web Accessibility with AI and Scalability

Web accessibility is important for two reasons:

  1. Being ADA & WCAG compliant is required by law (we’ll explain this further) so if your website isn’t compliant, you can get sued.
  2. It allows people with disabilities to browse your website, which increases your potential audience and it is the decent thing to do.

In this accessiBe review, we’ll cover:

How Does accessiBe Work

accessiBe is an automated solution that combines two applications to achieve full compliance.

Foreground application: the accessibility interface. This is the accessibility menu that allows users with disabilities to adjust the various UI and design elements on your website so it meets their unique needs.

Background application: proprietary AI technology that’s responsible for the ‘heavy lifting’, screen-reader, and keyboard navigation optimization.

The combination of these two applications is unique for accessiBe for a few reasons. While most available accessibility solutions offer just one of the two or rely on manual remediation, accessiBe checks both boxes and does it in a fully automated way.

Additionally, and most importantly, accessiBe continuously scans your website, every 24 hours, identifying and fixing new accessibility issues as they arise. Websites are dynamic – meaning, keep updating constantly with new content, pages, images and so on; being ADA and WCAG compliant is an ongoing concern, not a one-time fix.

How to Install and Setup accessiBe

You install accessiBe by inserting a single line of code on your website.

From your end, that’s all it takes.

The first thing that happens is that the accessibility interface appears on your website. The menu is available via the accessibility icon (that also appears automatically.)

Source: accessiBe website

Next, the AI application scans and analyzes your website for accessibility issues and compatibility with screen-readers and keyboard navigation requirements and fixes them. This automated process takes 48 hours.

Once the initial 48 hours have elapsed, your website is compliant.

From here on, accessiBe automatically scans your website every 24 hours to identify and fix new accessibility issues as they arise due to website updates.

Why Ongoing Compliance is Important

We’ve mentioned this already, but it’s important to stress this point.

Whether you have an e-commerce website or a company website, you keep updating and changing your website; new items go up for sale, new videos and content pieces are added. Every addition or removal from your website has the potential of creating accessibility gaps (like missing alt text for images.)

By continuously scanning and fixing your website, accessiBe ensures that you stay compliant. An accessibility audit remediates your website for the specific point in time the audit took place. Meaning, you’ll need to audit your website periodically to remain compliant, which is a costly affair. With accessiBe you don’t need to worry about this.

accessiBe Front End Features – The Accessibility Interface

The accessiBe accessibility interface (the menu that is available for users) is installed automatically on your website once you insert the line of code. Let’s look at the various features that are available for people with disabilities.

Accessibility Profiles Explained

First, it allows you to choose from a pre-defined set of profiles optimized for various disability needs:

When one of the profiles is selected, the required adjustments are instantly applied to your entire website.

For example, The ADHD Friendly Profile creates a reading mark that follows your mouse movements that diminish distractions and allows better focus:

The Cognitive Disability Profile frames all the elements in bounding boxes and adds an ‘reading cursor’ that acts as your mouse to allow enhanced orientation:

Each of the predefined profiles includes a suite of features that target the unique accessibility needs of the disability; the Epilepsy Safe Profile prevents videos from playing automatically, dims all the colors on your website and eliminates flashing and blinking animations; the Visually Impaired Profile enhances all your website’s visuals, enlarges all fonts to allow most visual impairments conditions (degrading eyesight, tunnel vision, cataract, glaucoma and more) to be able to browse your website with ease.

The last two profiles, Blind Users and Keyboard Navigation, work in unison. They allow blind and motor-impaired individuals to browse and use your website as they are used to, through screen-readers and keyboard functionality, respectively.

Two things need to be mentioned here:

  1. Blind individuals have screen-readers installed on their computers in the OS-level, meaning, on the hard drive of the computer. They use them to navigate the internet by having the software read for them every text that appears on the screen. As can be seen in the screenshot above, the Blind User profile is ‘launched’ automatically once accessiBe detects that the user is using a screen-reader. This is a crucial functionality since obviously blind users aren’t able to locate the accessibility icon.
  2. The same goes for individuals that are using the keyboard instead of a mouse to navigate the web, both the motor-impaired and the blind. accessiBe detects and automatically enables keyboard navigation on your website.

On top of the predefined accessibility profiles, accessiBe’s interface allows for further adjustments that can be controlled specifically to allow a personalized browsing experience according to the user’s needs. Let’s look at these adjustments.

Accessibility Content Adjustments Explained

The content adjustments allow you to control every aspect of the written content on your website. The menu looks like this:

Each of these elements allows for granular control of the way content, or text, is presented. From altering the entire website’s text to a readable, sans-serif font that is easier to follow, to highlighting titles and links, to adjusting font size, the spacing between lines and letters and using a text magnifier that follows your cursor on the screen.

Here’s how it looks with Highlight Titles and Highlight Links turned on:

You can see all the links are highlighted with an orange bounding box while all titles are highlighted with a blue bounding box.

Accessibility Color Adjustments Explained

The color adjustments allows users to control every aspect of the color scheme on the website:

From adjusting contrast and saturation, to switching the entire website to a monochrome color scheme, to adjusting textual elements and background colors. Let’s look at a few examples.

Here’s a side-by-side of default appearance and the Dark Contrast adjustment turned on:

And here’s how it looks with the Monochrome adjustment turned on:

Accessibility Orientation Adjustments Explained

The orientation adjustments allow full control of ‘distractions’ that make it hard for individuals with epilepsy, ADHD, and cognitive disability to browse the web:

As such, the orientation adjustments allow users to mute sound, hide images, stop animations and additional ‘focus’ features such as an enlarged cursor and reading assistance that highlights the text being read.

Here’s how the Remove Images adjustment works:

accessiBe Back End Features

Unlike ‘accessibility plugins’ (more on that later) accessiBe provides a comprehensive back end treatment to your website – automated, AI-powered analysis of compatibility with accessibility requirements and fixing of the elements that need adjustment.

It should be noted that 70% of the WCAG compliance requirements deal with screen-reader and keyboard navigation compatibility and all these requirements are not answered by installing an accessibility interface widget that merely makes UI and design adjustments.

For example, an accessibility widget will enable you to enlarge the font on your website, to adjust the saturation or to highlight links, but it won’t enable a blind individual to differentiate between a shopping cart icon and a checkout icon, nor will it enable a motor impaired individual to easily navigate a menu.

This is a crucial consideration to make when choosing a web accessibility solution. Being WCAG compliant is a YES / NO situation. Your website is either compliant or it’s not, there is no middle ground here.

accessiBe’s back end features come to solve and answer all these compatibility issues that enable full screen-reader and keyboard navigation functionalities.

Screen Reader Compatibility Explained

Screen Reader is a software for blind individuals to use computers and browse the web. As the name suggests, the software reads aloud what is seen on the screen for blind individuals.

The screen reader software is installed on the computer. But in order for it to work with websites, the website needs to be compatible with the software. To achieve compatibility with screen reader software, WCAG requires that a website should adhere to a set of attributes called Accessible Rich Internet Applications (ARIA) that are installed within the website’s code, allowing it to ‘communicate’ with the screen reader.

Let’s take social icons as an example. We are all familiar with those icons – Facebook, Twitter, Instagram – they are instantly recognizable for us visually. A screen reader software doesn’t actually ‘see’ elements on the screen, rather it scans the website’s code to understand what appears on the screen. As such, a Facebook icon code simply says ‘link’ and has the URL that directs the user when clicking the link.

So with a website that isn’t compatible with a screen reader, that doesn’t have ARIA tags implemented, the screen reader will read to the blind person “link” for the Facebook icon; not very helpful, is it?

When ARIA tags are implemented, additional information is added to the Facebook icon – and any other visual link on the website – that describes what is the link. So the screen reader will read to the blind person “Facebook link”.

It’s not difficult to imagine the scope and effort of the work needed in order to implement ARIA tags on your entire website.

Keyboard Navigation Compatibility Explained

Keyboard navigation means that motor-impaired individuals are using their computers only through their keyboard, rather than a mouse. Scrolling, clicking links and menu buttons, opening and closing tabs – everything is done using designated keys.

There are many issues relating to keyboard navigation as today’s websites are highly complex, layered with content elements, and react dynamically to user behavior. Any element of the website must be compatible to allow full keyboard navigation.

Let’s look at a popup as an example.

Popups can be triggered for a variety of reasons. For mouse users, it is a simple occurrence; you can bring the cursor to the area of the popup, click on one of the fields to input details or click the X to close the popup.

But how do you handle the popup using only the keyboard? How do you differentiate between ‘regular’ functionalities of the website and that of the popup? How do you ‘shift the focus’ of the keystrokes to a layered element? You need to allow unique keystrokes to operate the popup, keystrokes that are activated only when a popup appears.

It’s one example of the many challenges making your website compatible with keyboard navigation. The list of WCAG requirements for compatibility with keyboard navigation is a long one, and understandably so as it needs to enable motor-impaired individuals to navigate your website with the same ease as the rest of us using a mouse.

How accessiBe’s Background Processing Achieves Screen Reader and Keyboard Navigation Compatibility

Without getting too technical, what accessiBe does is scan the entire code of your website and adds keyboard functionalities and ARIA tags to various elements on your website directly. It won’t interfere with your site’s code, but rather add an additional ‘layer’.

accessiBe’s AI ‘learned’ all of ARIA’s tags and keyboard functionalities required by WCAG and when scanning your website’s code implements all the required adjustments to achieve full compliance.

How accessiBe Makes Menus Accessible

Menus are a good example for understanding what the accessiBe background processing does and the benefits it provides.

We recognize menus on websites instantly, because we saw thousands and thousands of them. We know how they look, we know what their functionality is, and we know where to hover and click in order to reach the various pages of the website.

But if you remember, we said that screen readers don’t ‘look’ at the screen, but rather scan the site’s code to understand structure, identify links and read them aloud with all the text that appears on the page.

So menus are coded as a list structure, because in a way they are. A screen reader will announce a menu as a list, which might be confusing for a blind user. Additionally, many menus have drop-down sub-menus, accessible via a hover or by clicking a little triangle. Without proper ARIA tagging, a screen reader will miss the sub-menu.

What accessiBe does is adding readable tags for every element in the menu so a screen reader will recognize and announce each element properly. The ‘list’ code structure will get a “menu” tag, and the sub-menu will get a tag for ‘sub-menu’, thus allowing the blind individual to utilize the full functionality of the website.

Additionally, accessiBe alternates the tags on-the-fly while the site is being browsed. Once a sub-menu has been opened, a tag that says “sub-menu open” will be added to indicate to the screen reader what has happened, and will be changed with the tag “sub-menu close” once the sub-menu has been closed.

Image Recognition

One of the key elements of accessibility compliance with screen readers is to provide accurate alternative descriptions for images, known as alt text.

accessiBe utilizes various image, object and character recognition technologies (OCR and Iris) to provide highly descriptive and accurate depictions of images displayed on the website. Without adding screen-reader compatible alt tags to images a blind individual would simply not be aware of the existence of images, and miss out on the information usually displayed on images.

Let’s look at the following banner images from an e-commerce website:

As you can see, valuable information is communicated via the images – sales and discounts – the kind of information any shopper would want to know.

This is the descriptive text that accessiBe’s AI assigned to these images, completely automated with no human intervention (from left to right):

  • Image contains: shopping,  shorts, woman, ashion; image text: extra 50% off shorts
  • Image contains: shopping, red top, woman, jeans, fashion; image text: 50% off bottoms
  • Image contains: shopping, blue jumpsuit, woman, fashion, bed, ; image text: 50% off jumpsuits & rompers
  • Image contains: shopping, shoes, ocean, woman, fashion; image text: 50% off shoes

Again, doing this kind of work for the hundreds to thousands of images that are displayed on every e-commerce website requires a lot of time and effort. accessiBe achieves this in a completely automated way, and every image added to your website instantly gets its alt text.

Comparison of accessiBe with Accessibility Plugins

There are many web accessibility plugins out there. They offer a ‘quick fix’ for ADA and WCAG compliance – add an accessibility menu and you’re done.

As tempting as it may sound, the distinction between an accessibility menu and being fully compliant must be made.

As we’ve mentioned earlier, there are two parallel tasks that need to handle in order to achieve ADA and WCAG compliance:

  • Front end – UI and design adjustments, achieved by the Accessibility Interface (the visible menu for content, font, color and orientation adjustments)
  • Back end – screen-reader and keyboard navigation compatibility, achieved by implementing ARIA tags and further code adjustments

Reminder: 70% of accessibility compliance requirements deal with back end adjustments, meaning, screen-readers, and keyboard navigation compatibility.

Accessibility plugins, whether free or paid, only answer the front-end requirements. Meaning, after installing an accessibility plugin, you are just 30% compliant. Since accessibility compliance is not a scale (you don’t ‘get points’ for making it halfway through) you’ll need to turn to an additional provider to do the back end work.

accessiBe, on the other hand, provides a full accessibility compliance solution, covering both UI and design requirements through the accessibility interface AND screen-reader and keyboard navigation compatibility requirements through it’s automated AI technology that analyzes and makes adjustments in the code-level of the website.

Benefits of Using accessiBe Over Accessibility Plugins

  • Achieving complete accessibility compliance
  • Dealing with a single provider, rather than two or more
  • Cost-efficiency (manual audit and remediation service are expensive)
  • Complete compatibility with screen-readers and keyboard navigation
  • Enabling true accessibility to individuals with disabilities

Comparison of accessiBe with Manual Accessibility Services

Manual accessibility services can help you achieve full accessibility compliance, but it comes with two major disclaimers:

  1. You’ll still need an additional solution for an accessibility interface, which the service companies don’t provide
  2. The compliance achieved is for the point in time the audit and remediation were performed. Let’s explain this point further.

Companies that offer a manual accessibility service assign a team of accessibility experts to do an audit of your website. The result of this audit is a lengthy document detailing all the accessibility faults that your website has. It is a valuable document as it gives you a precise depiction of what needs to be fixed in order to achieve compliance.

From here there are two possible paths:

You can either take the audit results to your development team and have them remediate your website accordingly.

Or, some of the service companies offer a remediation service, meaning, they’ll assign their own engineers to manually make the necessary changes in your website. Needless to say this extra service isn’t given for free.

In both cases, you are looking at a process that takes weeks if not months (depending on the number of pages your website has.)

Additionally, since it is a manual process done by experts, it comes with a hefty price tag.

But most importantly, the audit and remediation hold for the time they were done. Unless you have a 100% static website, meaning, you do not make any changes to your website – never add or remove products, never update content – the ‘effect’ of the audit and remediation fades away with time.

Since the process was manual, any changes you make to your website must be handled manually accessibility-wise. You added a new banner with a link to items on sale, you’ll need to go into the code and add ARIA tags. You added a new image, you’ll need to go into the code and add alt text compatible with screen-readers. And so on.

Some of the manual accessibility service companies offer maintenance services as well. They will periodically audit your website (manually) and provide a remediation document that will need to be implemented (manually) either by your development team or by theirs for an additional cost.

These costs add up. Having your website audited and remediated for compliance on an ongoing basis takes time, effort, and money. But you don’t have a choice. Being ADA and WCAG compliant is an ongoing task, since websites are dynamic and being updated regularly.

accessiBe, on the other hand, offers a 100% automated and ongoing compliance solution. The initial audit and remediation process is carried out – with no human intervention – in 48 hours (compared to weeks or months by a manual provider). Then, your website is scanned every 24 hours to identify and fix accessibility issues using accessiBe AI technology. Meaning, compliance maintenance is constantly carried out ‘in the background’ keeping you ADA & WCAG compliant at all times.

Which brings us to another crucial point regarding manual accessibility services. They make it extremely hard for you to scale up. Every business has a constant aim to grow, but with a manual accessibility service, scalability becomes a pain point. The more you grow the more time, effort and money you need to put in to remain compliant. You want to add another section to your website, you want to launch an additional website? Using a manual accessibility service will hold you back. You’ll need to account for additional time before going live to manually enable accessibility and additional funds. For fast-moving companies, time becomes a serious burden.

Since accessiBe offers an automated and ongoing accessibility solution, scalability is not an issue.

Benefits of Using accessiBe Over Manual Accessibility Services

  • Time-efficient
  • Cost-effective
  • 100% automated
  • Ongoing compliance
  • Infinite scale
  • Single provider for full compliance (front end and back end)

How to Check Your Web Accessibility Compliance Level

Before you get started on your path to being ADA & WCAG compliant it’s important to understand the current state of accessibility your website provides.

Obviously, if you’ve never taken any steps to make your website accessible to individuals with disabilities, there’s no need for this – your website isn’t accessible in any way.

This is actually highly important if you have taken steps to make your website accessible, like for example, installing one of the accessibility plugins. You might be under the impression that by doing so your website is both compliant and accessible to individuals with disabilities.

There’s a simple and quick way to face the accessibility reality.

accessiBe offers a free, automated compliance audit tool available online named aCe. It uses accessiBe AI technology to scan your site, detect accessibility issues and provide quite a detailed report on the various elements that impact your website’s accessibility, and those include:

  • General score
  • Clickables
  • Titles
  • Orientation
  • Menus
  • Graphics
  • Forms
  • Documents
  • Readability
  • Carousels
  • Tables

Each of these elements is given a score and some explanations to the specific issues that need attention within the context of these elements.

In addition to gaining a compliance audit with the remediation steps needed to be taken in order to fix these issues, aCe gives you a very clear idea of where you stand and what needs your attention in order to achieve compliance.

We gave it a try. We ran a website that has installed one of the accessibility plugins (which was recognized, by name, by the aCe audit tool) and the results cement the point that these plugins aren’t comprehensive enough of a solution for true ADA & WCAG compliance.

Here are the results:

As can be expected, the UI and design side got relatively high scores, due to the accessibility plugin installed on the website, but anything that has to do with back end compatibility with screen readers and keyboard navigation got a failing score.

Conclusion

accessiBe is an automated and comprehensive web accessibility solution that achieves ongoing compliance with ADA and WCAG regulations for your website.

It offers a unique combination of front end and back end compatibility, meaning, it provides an end-to-end solution for both user-facing accessibility interface, and compatibility with screen readers and keyboard navigation.

The solution offered by accessiBe is a no-touch, no-code, continuous compliance utilizing proprietary AI technology that audits and remediates your website.

It is by far one of the most affordable web accessibility solutions, starting at $490 for websites with up to 1,000 unique pages.

When compared to accessibility plugins, accessiBe’s offering is robust and comprehensive, delivering full compliance that plugins aren’t able to.

When compared to accessibility manual services, accessiBe offers a speedy and automated audit and remediation process compared to the lengthy, manual and highly expensive offering of the service companies. Additionally, accessiBe, unlike accessibility manual services, delivers ongoing compliance and the ability to scale with ease and speed.

The combination of AI-based audit and remediation, the most comprehensive accessibility interface on the market, ongoing compliance, scalability, and a highly affordable plan makes accessiBe stand out from the competition by offering a unique end-to-end solution for achieving ADA and WCAG compliance in a fast and simple way.

Featured image via Unsplash.

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Should We Be Designing For Voice?

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Voice is one aspect of technology that is getting bigger and bigger, and showing little sign of relenting. In fact, 2019 data revealed that 22% of UK households owned a voice-controlled digital home assistant device such as an Amazon Echo or Google home. This is double the figure recorded in 2017 and it is predicted that over the next five years nearly 50% of all homes will have one. Smart home adoption rates are increasing, and it shows how voice control is something we are all becoming more accustomed to.

With these high figures, does it follow that voice should be something web designers build into sites? Or is it merely a gimmick that will die out and render sites with hardware and complex design issues? You only have to look at the failed introduction of Google glass to see that certain technological advancements don’t always have the outcome that might be expected.

Multiple Voices

One of the first issues with voice is establishing whether you want sites to recognise everyone’s voices, or just those who have registered. If you’re using the site in a crowded room will it pick up on snippets of conversation from others and think these are instructions? Google Home has a feature whereby you have to register your voice with its app to use more personalised features such as the shopping list. Is this the sort of thing websites would need?

Accents

The implementation of voice is complex, not only does it need to understand certain languages (such as English), but all the accents and variations too. With 160 English dialects alone, that is a lot that the technology needs to understand – not including mispronunciations, slang, and colloquialisms. Also, if a site is used all over the world (which many are) how many languages will it need to know?

Privacy Issues

if there are clips of your voice out there on the web…it can easily be imitated

If a website involves a feature such as online shopping or other functions which require sensitive details to be input, this could put people off using voice. Users need to know where this saved data is being stored, how it will be used and if it is secure. In 2018, HMRC had signed up about 6.7 million people to its voice ID service and HSBC said over 10,000 were registering each week. This shows many trust the service, but experts say that if there are clips of your voice out there on the web (such as in a podcast) it can easily be imitated. Bringing with it security and privacy issues.

According to futurologist Dr Ian Pearson, who invented the text message back in 1991, it won’t be long until we can complete a financial transaction with just a few words and a gesture. This can be a time-saver for things such as online shopping, but we need to ensure there are the correct security steps in place.

Users Don’t Talk The Way They Type

When speaking we tend to use shortened and more colloquial language as opposed to when we type. The voice function on a website will need to be able to adapt for this. One example is if you are filling in a form or comment box by voice for a website, you will need to tell it what to punctuate, letting it know where to add a comma, exclamation mark etc.

Website Processes Need to be Simpler

With the web as we use it now, we often browse through pages, reading other snippets of information before clicking through to the page we want. With voice recognition it will cut out these middle steps. For example, if you are looking for a recipe of something specific, you will just say the command “Show me the … recipe” and it will take you straight there. This direct access to what we are looking for could lead to a simplification of websites.

Regular Updates

With websites as they are now, they need updates semi-regularly, depending on how they are built, how complex they are, and what features we have built into them. A voice-based site will need updating regularly, whether to add new words or processes or to keep up with the fast-adapting technology. It might end up being quite a complex process.

Mistrust

While there are more of us now than ever using voice control via tech such as Alexa, Google, and Siri, there is still a level of mistrust over it. It’s still not quite clear where data is being stored, if it is being stored, and how easy it could be to abuse.

Larger Storage and Bandwidth

If a site is built for voice, will it utilise a ready-built plugin or will it have its own software built by developers? Will this feature require a greater amount of storage and bandwidth to cope with it? These are further factors to consider when thinking of the future of implementing voice to websites.

We Still Don’t Know Where It Will Go

Voice technology while working in some respects, is still a bit of a grey area when it comes to future use. Will it be the next big thing as many have predicted, or will it simply die down?

Look at Google Glass – highlighted as the big new technology, they soon died down and were eventually discontinued. Smart watches were another thing. You can see their initial downfall by reading an article published in 2017 about smartwatches – how major smartwatch makers such as Apple and Samsung rushed into the market before the technology was ready and they subsequently failed. Motorola exited the smartwatch market, Pebble and Jawbone shut down and Fitbit sold 2.3 million fewer devices than in their previous quarter. It was perceived as being a fad. However, fast forward to 2020 and more people than ever are wearing and using smartwatches. The smartwatch market was valued at shipment volumes of 47.34 million in 2019 and is expected to reach 117.51 by 2025, reaching a growth of 15.4 over the next five years.

Will voice follow a similar trend?

No More Impulse Buying

People enjoy browsing websites and many businesses rely on user’s impulse buying and ask their websites to be designed to reflect this. With voice taking you directly to the page’s users want to find, will they bypass these potential selling traps and just buy what they want – rather than added extras? Will it end up being a negative for businesses and see users not as satisfied for the experience?

Voiceless Still Matters

You will also have to remember that not all devices might work with voice, or people might be browsing somewhere where voice cannot be used. This means in the design process it needs to work both for voice instruction and manual use. It needs to work just as well for both to ensure the customer journey isn’t affected.

There are many ways voice can affect how we design websites in the upcoming future. It’s important to take note of market trends and usage – seeing how people use voice and thinking of the customer journey. It’s vital we don’t forget the end goals of websites – whether it’s to inform or to sell, the implementation of voice needs to assist this process not make it harder.

 

Featured image via Unsplash.

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