Articles

 Businesses are quickly acknowledging the importance of Conversational AI (CAI) to increase their customer engagement and revenues. The question is no longer whether to deploy CAI, but rather which platform to use and how to leverage its capabilities. 

In this series, see some insight on important aspects of a conversational AI platform that buyers often overlook. For example, what does language support really mean? What is localization? How do different deployment models impact the TCO? And maybe most importantly – How can the CAI platform not only help me during the first development sprints – but across the entire bot lifecycle?

Source de l’article sur DZONE

For digital marketing enthusiasts, the theory that chatbots will probably overtake mobile apps soon is no shock. It is expected that chatbots will replace mobile apps as a medium of client engagement by 2020. According to a Gartner’s report, 85% of the interactions that happen between companies and their customers will soon be happening without any human intervention.

A chatbot, as we know, is a software program that conducts a conversation through a voice or text medium. Chatbots are a reasonably new phenomenon. Since 2016, chatbots started surfacing as a method of handling customer interactions in an automated manner. As different domains within any organization see the implementation of various automation tools, client servicing, and support has not been left behind either.


Source de l’article sur DZONE (AI)