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7 UX Laws You’Re Probably Getting Wrong

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UX laws are an invaluable tool, providing guidelines for designers that ensure we don’t have to continually reinvent the wheel when crafting experiences for the web.

However, UX laws tend to be devised by scientists and psychologists — people who are more than comfortable with the exceptions and allowances of academic language. By the time they filter down to us in the trenches, the language has invariably been over-simplified, and the wisdom behind the idea diluted.

Today we’re going to look at seven well-known and commonly cited rules of UX design that too many designers get wrong.

1. Jakob’s Law

Jakob’s Law, named for the UX researcher Jakob Nielsen, states that users spend most of their time on other sites and as a result prefer sites that work the same way as the sites they already know.

Jakob’s Law has often been used to limit experimentation and encourage the adoption of common design patterns in the name of usability.

However, the word ‘prefer’ is hugely loaded. While it’s true that a user will more easily understand a familiar design pattern, they do not necessarily prefer familiar experiences.

It has been widely proved that new experiences boost our mood and that new experiences improve our memory. If your goal is a memorable site that leaves users with a positive impression, introducing novelty is a sound decision.

2. Goal Gradient Hypothesis

The Goal Gradient Hypothesis assumes that the closer users are to their goal, the more likely they are to complete it.

It’s an attractive theory, especially in e-commerce, where it is often used to justify simplifying the initial purchase process and postponing complexity to move users along the funnel — a typical example is leaving shipping charges until the final step.

However, anyone who has studied e-commerce analytics will know that cart abandonment is a huge issue. In North America, shopping cart abandonment is as high as 74%.

We don’t always know what the user’s goals are, and they may not match ours. It may be that users are treating your shopping cart as a bookmark feature, it may be that they have a last-minute change of heart, or they may be horrified by the shipping charges.

While providing a user with an indication of their progress is demonstrably helpful, artificially inflating their proximity to your preferred goal may actually hinder conversions.

3. Miller’s Law

Never in the whole of human history has any scientific statement been as misunderstood as Miller’s Law.

Miller’s Law states that an average person can only hold seven, plus or minus two (i.e., 5–9) items in their working memory. This has frequently been used to restrict UI navigation to no more than five items.

However, Miller’s Law does not apply to items being displayed. While it’s true that too many options can lead to choice paralysis, a human being is capable of considering more than nine different items.

Miller’s Law only applies to UI elements like carousels, which have been widely discredited for other reasons.

4. Aesthetic-Usability Effect

Edmund Burke once said, “Beauty is the promise of happiness.” That belief is central to the Aesthetic-Usability Effect, which posits that users expect aesthetically pleasing designs to be more usable.

Designers often use this as a justification for grey-on-grey text, slick animations, and minimal navigation.

Critical to understanding this is that just because users expect a design to be usable does not mean that it is or that they will find it so. Expectations can quickly be dashed, and disappointment often compounds negative experiences.

5. Peak-End Rule

The Peak-End Rule states that users judge an experience based on how they felt at the peak and the end, rather than an average of the experience.

Designers commonly use the Peak-End Rule to focus design resources on the primary goal of each experience (e.g. adding an item to a cart) and the closing experience (e.g. paying for the item).

However, while the Peak-End Law is perfectly valid, it cannot apply to open experiences like websites when it is impossible to identify a user’s starting or ending point.

Additionally, it is easy to see every interaction on a website as a peak and even easier to make assumptions as to which peak is most important. As such, while designing for peaks is attractive, it’s more important to design for exceptions.

6. Fitts’ Law

In the 1950s, Paul Fitts demonstrated that the distance to, and size of a target, affect the error rate of selecting that target. In other words, it’s harder to tap a small button and exponentially harder to tap a small button that is further away.

UX designers commonly apply this law when considering mobile breakpoints due to the relatively small viewport. However, mobile viewports tend not to be large enough for any distance to affect tap accuracy.

Fitts’ Law can be applied to desktop breakpoints, as the distances on a large monitor can be enough to have an impact. However, the majority of large viewports use a mouse, which allows for positional corrections before tapping.

Tappable targets should be large enough to be easily selected, spaced sufficiently, and tab-selection should be enabled. But distance has minimal impact on web design.

7. Occam’s Razor

No collection of UX laws would be complete without Occam’s Razor; unfortunately, this is another law that is commonly misapplied.

Occam’s Razor states that given any choice, the option with the least assumptions (note: not necessarily the simplest, as it is often misquoted) is the correct choice.

In an industry in which we have numerous options to test, measure, and analyze our user interfaces, you shouldn’t need to make assumptions. Even when we don’t need extensive UX testing, we can make decisions based on other designers’ findings.

Occam’s Razor is a classic design trap: the key to avoiding it is to recognize that it’s not your assumptions that matter, it’s the users’. As such, Occam’s Razor applies to a user’s experience, not a design process.

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A Brief History of Responsive Web Design

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Websites haven’t always been as adaptable as they are today. For modern designers, “responsivity” is one of the most significant defining factors of a good design. After all, we’re now catering to a host of users who frequently jump between mobile and desktop devices with varying screen sizes. 

However, the shift to responsive design didn’t happen overnight. For years, we’ve been tweaking the concept of “responsive web design” to eventually reach the stage we’re at today. 

Today, we’re going to take a closer look at the history of responsive web design.

Where Did Web Design Begin?

When the first websites were initially created, no one was worried about responsivity across a range of screens. All sites were designed to fit the same templates, and developers didn’t spend a lot of time on concepts like design, layout, and typography.  

Even when the wider adoption of CSS technology began, most developers didn’t have to worry much about adapting content to different screen sizes. However, they still found a few ways to work with different monitor and browser sizes.

Liquid Layouts

The main two layout options available to developers in the early days were fixed-width, or liquid layout. 

With fixed-width layouts, the design was more likely to break if your monitor wasn’t the exact same resolution as the one the site was designed on. You can see an example here. 

Alternatively, liquid layouts, coined by Glenn Davis, were considered one of the first revolutionary examples of responsive web design. 

Liquid layouts could adapt to different monitor resolutions and browser sizes. However, content could also overflow, and text would frequently break on smaller screens. 

Resolution-Dependent Layouts

In 2004, a blog post by Cameron Adams introduced a new method of using JavaScript to swap out stylesheets based on a browser window size. This technique became known as “resolution-dependent layouts”. Even though they required more work from developers, resolution-dependent layouts allowed for more fine-grained control over the site’s design. 

The resolution-dependent layout basically functioned as an early version of CSS breakpoints, before they were a thing. The downside was developers had to create different stylesheets for each target resolution and ensure JavaScript worked across all browsers.

With so many browsers to consider at the time, jQuery became increasingly popular as a way to abstract the differences between browser options away.

The Rise of Mobile Subdomains

The introduction of concepts like resolution-dependent designs was happening at about the same time when many mobile devices were becoming more internet-enabled. Companies were creating browsers for their smartphones, and developers suddenly needed to account for these too.

Though mobile subdomains aimed to offer users the exact same functions they’d get from a desktop site on a smartphone, they were entirely separate applications. 

Having a mobile subdomain, though complex, did have some benefits, such as allowing developers to specifically target SEO to mobile devices, and drive more traffic to mobile site variations. However, at the same time, developers then needed to manage two variations of the same website.

Back at the time when Apple had only just introduced its first iPad, countless web designers were still reliant on this old-fashioned and clunky strategy for enabling access to a website on every device. In the late 2000s, developers were often reliant on a number of tricks to make mobile sites more accessible. For instance, even simple layouts used the max-width: 100% trick for flexible images.

Fortunately, everything began to change when Ethan Marcotte coined the term “Responsive Web Design” on A List Apart. This article drew attention to John Allsopp’s exploration of web design architectural principles, and paved the way for all-in-one websites, capable of performing just as well on any device. 

A New Age of Responsive Web Design

Marcotte’s article introduced three crucial components developers would need to consider when creating a responsive website: fluid grids, media queries, and flexible images. 

Fluid Grids

The concept of fluid grids introduced the idea that websites should be able to adopt a variety of flexible columns that grow or shrink depending on the current size of the screen. 

On mobile devices, this meant introducing one or two flexible content columns, while desktop devices could usually show more columns (due to greater space). 

Flexible Images

Flexible images introduced the idea that, like content, images should be able to grow or shrink alongside the fluid grid they’re located in. As mentioned above, previously, developers used something called the “max-width” trick to enable this. 

If you were holding an image in a container, then it could easily overflow, particularly if the container was responsive. However, if you set the “max-width” to 100%, the image just resizes with its parent container. 

Media Queries

The idea of “media queries” referred to the CSS media queries, introduced in 2010 but not widely adopted until officially released as a W3 recommendation 2 years later. Media queries are essentially CSS rules triggered based on options like media type (print, screen, etc), and media features (height, width, etc). 

Though they were simpler at the time, these queries allowed developers to essentially implement a simple kind of breakpoint – the kind of tools used in responsive design today.  Breakpoints refer to when websites change their layout or style based on the browser window or device width.

Viewport Meta tags need to be used in most cases to ensure media queries work in the way today’s developers expect. 

The Rise of Mobile-First Design

Since Marcotte’s introduction of Responsive Web Design, developers have been working on new ways to implement the idea as effectively as possible. Most developers now split into two categories, based on whether they consider the needs of the desktop device user first, or the needs of the mobile device user. The trend is increasingly accelerating towards the latter. 

When designing a website from scratch in an age of mobile-first browsing, most developers believe that mobile-first is the best option. Mobile designs are often much simpler, and more minimalist, which matches a lot of the trends of current web design.

Taking the mobile first route means assessing the needs of the website from a mobile perspective first. You’d write your styles normally, using breakpoints once you start creating desktop and tablet layouts. Alternatively, if you took the desktop-first approach, you would need to constantly adapt it to smaller devices with your breakpoint choices.

Exploring the Future of Responsive Web Design

Responsive web design still isn’t perfect. There are countless sites out there that still fail to deliver the same incredible experience across all devices. What’s more, new challenges continue to emerge all the time, like figuring out how to design for new devices like AR headsets and smartwatches. 

However, it’s fair to say we’ve come a long way since the early days of web design. 

 

Featured image via Pexels.

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How to Streamline the Customer Experience with Monads in Kotlin

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 At my company, we see a lot of SDKs and Swagger-generated clients that could throw exceptions at any time. This could be a fault in our logic, or it could be a fault with some 3rd party SDKs that have no rhyme or reason to how their exception handling works. But either way, when our customers want to fetch a Git commit history for a service, they do not want to be greeted with an error message.

We’ve seen GitHub go down during a customer demo and 3rd party integrations throwing other unexpected exceptions. Overall, it was a very discouraging experience for our customers that we had no control over.

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4 Founder-Led Brands That Are Done Right

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When you hear the word “leadership,” do you think of a particular person?

If you’d been asked that question anytime before the 1900s, chances are you’d think of an accomplished politician or a battle-tested general. These were the people leading society for most of recorded history. Today, you might have someone else in mind.

Since the industrial era, the US has birthed a pantheon of founders who’ve arguably led our society as much as any statesman or president. We put Rockefeller and Ford right next to Lincoln and Jefferson. Think about it; these guys haven’t just changed the US; they’ve changed how the entire world lives and does business.

Founders of successful companies today command even larger amounts of capital and power than JD and Henry. With the rise of social media, they are often thrust to the forefront of their brands and the public, whether they like it or not. Some manage the responsibility better than others.

In my opinion, the best businesses use all that capital, manpower, and name recognition to do more than simply make a profit. By leading with authenticity, inspiring positive action, and influencing their brand’s vision for innovation – they try to make a change.

I wanted to take a minute to reflect on some modern founder-led brands I think are doing a killer job of creating unique, world-changing businesses and company cultures. I also want to discuss the lessons I have learned from them.

Elon Musk – Tesla

When talking about founder-led brands of the 21st century, it’s hard to pass over electric vehicle manufacturer Tesla and its outspoken CEO, Elon Musk. Love him or loathe him, he belongs in any conversation on influential founders.

While Musk isn’t technically the founder of Tesla, he is one hundred percent responsible for the company’s direction over the past decade. I think two of the strongest leadership points for Musk are his focus on branding and innovation.

Tesla created showrooms and charging stations long before his business had the sales to justify the expense. People saw the name Tesla everywhere, got curious about it, and now that’s paying off big time. Tesla today is at the forefront of the EV industry while all the other car companies play catch-up.

Behind the scenes, Tesla was also early to create a vertically-integrated supply chain – giving it almost complete control over its product and logistics. That’s another feature with a hefty upfront price tag but paid off when the pandemic hit. Now the biggest automakers in the world are rushing to copy that model.

Musk arguably even convinced China to deregulate foreign ownership of automotive companies. That’s hard to prove. However, China changed its rules around foreign ownership of EV companies shortly after he refused to enter the country.

Arguably, Tesla today is one of the frontrunners in redefining how traditional companies run. Musk is known to hate bureaucracy and traditional hierarchies. He hires other people to take care of bureaucratic processes for him.

Musk is also known for hiring relatively young, hard-working employees into high-power management positions in the company and letting them prove themselves. That inspires extreme loyalty from his employees from an early age. Musk’s focus on efficiency and rejection of traditional hierarchies has sparked a small revolution in tech companies.

Finally, I respect Musk because he has goals beyond showing year-over-year growth to shareholders. That’s hard to do day in and day out.

Sara Blakely – Spanx

Sara Blakely is an example of a founder with her hands in every part of her business, from product creation to sales. Most importantly, she created an authentic company culture with values she felt the business world lacked.

For those who know her story, Spanx very nearly didn’t happen. Blakely pitched her slimming undergarment to multiple women’s brands run by men. Most told her it would never work.

It might seem silly now, but men used to think they knew women’s fashion better than women. It wasn’t until one executive gave Blakely’s product to his daughters to try out that he agreed to start stocking Spanx. It’s a great example of how businesses can make a lot of money by listening to their customers.

Besides founding a women’s clothing company that sells products women want, Blakely strived to bring “feminine energy” into the workplace. I saw this poignant quote from her in an article:

“Twenty-one years ago when I started Spanx, I ended up in the paper in Atlanta, and I was at a cocktail party and a couple of guys came up to me and they said, ‘Sara, we read about you. Congratulations! We heard you invented something.’ And I said, ‘Yes I did, I’m so excited.’ They said, ‘Business is war,’ and then they pat me on the shoulder and they kind of laughed at each other. I went back home to my apartment that night. I was 29 and I just thought, I’m not going to war. I’m going to do this very differently. I’m going to honor a lot of feminine principles — intuition, empathy, kindness. Just allowing myself to be vulnerable through this process. And of course, a lot of the masculine energy has helped me also — it was a balance. But I wasn’t going to do it by squashing the feminine.”

Blakely worked hard to create a sales-oriented company culture that was purposely welcoming from that point forward. She regularly scheduled “oops meetings” where employees could stand up and say how they messed up and turn it into a funny story. At Spanx, it was okay to make mistakes and learn from them.

Blakely wanted everything about her product to be fun, including the way it was sold. She created a mandatory boot camp for salespeople, which, among other things, requires employees to perform standup comedy. Little things like that resonated with people and made Spanx synonymous with “fun.” Even famous actresses were flashing their Spanx on the red carpet.

The lesson we can all learn from Spanx and Blakely is that fun and positive energy are great marketing tools for any business. Many companies try to push a fun culture publicly without any authentic leadership that genuinely exemplifies that narrative, they won’t have the same effect. Blakely’s story of Spanx is not just a story of the brand but a story of her life and the experiences that shaped her vision and goals.

Jack Dorsey – Block (FKA Square)

While better known for founding Twitter, Jack Dorsey has recently been in the news for his move to solely running payment processing business Block. I admire Dorsey because he radically encourages his teams to think differently about how they work.

Dorsey is known for optimizing ways to stay productive and focused throughout the day. He manages through unconventional tactics like communicating only through voice memos on his phone that he runs through transcription apps. He says this prevents him from being sidetracked by distractions on his computer. I think that kind of mindfulness is necessary now more than ever.

Dorsey tries to bring this level of focus to his interactions with his employees too. I saw a great quote from him in this article discussing computer-less meetings at Block.

“When phones are down and laptops are closed, the team can discuss any issue at hand without distraction. We can actually focus and not just spend an hour together but make that time meaningful — and if that time is 15 minutes, then it’s 15 minutes and then we move on with our lives.”

Besides limiting distractions, Dorsey is known to walk five miles to work daily, theme each day, and create detailed agendas and goals for each team meeting. In his former company, Twitter, the culture was frequently described as a space where employees could speak freely to management about things they wanted to change.

On that subject, Dorsey has been known to push hard for employee control in his companies. Perhaps ironically, he was also quoted saying he wants Twitter to break away from its co-founders’- vision and control, calling founder-led companies “severely limiting.” However, it still seems he has some sort of vision for the world that he wants to bring around via Block.

His business goals are visionary, pushing the boundaries of innovation in the financial world.

Dorsey is a known cryptocurrency enthusiast but had pushback from the Twitter team, including his CFO, about making a crypto-centric product. His move to payments processor, Block, seems to be a bid to follow his passion and exert his vision on the world.

Block has since made headlines for being extremely bullish on cryptocurrencies, while many have expressed doubts. Dorsey even changed the business’s name to Block to better reflect its focus on blockchain and famously purchased $50 million worth of Bitcoin in 2020. All the while, Dorsey has been quietly creating arms of his business in the hopes of improving BTC’s usefulness. That may pay off down the line.

Melanie Perkins – Canva

I identify strongly with Melanie Perkins, co-founder of graphic design SaaS, Canva. Besides being roughly the same age, we both came from nondescript beginnings with no background in entrepreneurship or tech.

Canva is an excellent example of a business created by becoming intimately familiar with a customer problem and executing. Perkins spent years teaching people how to use design platforms like Adobe Creative Suite because they were so complicated. Taking that knowledge, she started a simple product to help customers create high school yearbooks. That expanded into a super app covering every aspect of design.

This super-app has unlocked a way for millions to learn design and produce high-quality content at any skill level. The cost to use Canva is many times lower than anything else on the market.

While Canva is an amazing product, what I like most about Perkins is that she believes business serves a higher purpose than maximizing profits.

When she was suddenly thrust into the limelight with a $40 billion valuation, people were even more impressed by Perkins’ philanthropic goals. She vowed to donate a 30 percent stake in Canva to a charity dedicated to eliminating poverty (about $12 billion). She is also known to regularly fundraise for 25,000 different nonprofits through her app. She doesn’t just inspire people with words, but by actions, she’s actually taking.

Canva is very public about its ethos. I like their values because they are general yet avoid the jargon many companies fall into. They are:

  • To be a force for good and empower others;
  • Pursue excellence;
  • Be a good human;
  • Make complex things simple;
  • Set crazy big goals and make them happen.

Besides revolutionizing how modern businesses design and harness goodwill marketing, Canva was also one of the forerunners of the remote work trend.

Most of Canva’s “Canvanauts” worked from homes worldwide even before the pandemic. Canva showed a lot of tired old businesses that you could still run a successful company without having employees in the office 24/7.

How I Try to Learn From the Best

Finally, I want to talk about what I am trying to contribute to my team and society with my current business, startup acquisition marketplace, MicroAcquire.

As I’ve mentioned, I think it is very much on myself as a founder to set the tone of my business – and that starts with who I hire. When I’m searching for new employees to join the “#Micromafia” I not only look for productive workers, I look for people I genuinely enjoy spending time with. It’s the best feeling in the world to go to meetings where you leave thinking, “That was really fun.”

Besides creating a great team, I’ve tried to address another problem I see again and again at major tech companies: employee burnout. There’s a reason the average tenure of a tech employee is three years.

I love working on startups. It’s like playing a video game for me, and it’s probably why I’m a founder. That said, I know my employees don’t always feel the same way. As CEO, I make sure my team knows I want them to live their lives outside of MicroAcquire.

On the business side of things, I take cues from the best. Like Musk and Dorsey, I want to preemptively create features that I know our customers will love. I knew people wanted an easy way to sell their startups because I wished I’d had one back when I was doing it.

Like Spanx and Tesla, I also strongly believe in the power of innovative branding – and I make sure we spend in areas that will give us significant returns down the line.

For example, we’ve made it easy to get MicroAcquire merchandise online completely free. The extra exposure we get from tech people rocking MicroAcquire t-shirts is more than worth the cost. We also created our own media publication Bootstrappers.com to tell the founder stories we thought major publications had missed. That’s been a huge hit with our customers, who also happen to be founders. These people traditionally have had to spam inboxes and pay for press because they didn’t raise billions in funding.

Finally, like Blakely and Perkins, I also want to actively listen to customer feedback and make sure we create a necessary and desired product. That’s why I make sure we’re constantly engaging with our community both on our website and social media. Many of the features we’ve added are just things we’ve heard mentioned multiple times from customers.

So far, I love the community we’ve created online and in the office. I don’t claim to have the winning formula, but I feel we are making a real difference out there. We’re lucky to live in a world with so many smart people getting their ideas out and making a positive change in the world.

 

Featured image via Unsplash.

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The Evolution of Configuration Management: IaC vs. GitOps

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Misconfigurations are the leading cause behind security incidents in Kubernetes-orchestrated or otherwise containerized environments. Without proper configuration in place, applications would run into problems ranging from noncompliance and inconsistencies to performance bottlenecks, security vulnerabilities, and functionality failure. Therefore, configuration management is a critical component in a software development lifecycle for maintaining systems in a desired, consistent state.

According to Red Hat’s State of Kubernetes Security report, misconfigurations were the leading cause behind security incidents in Kubernetes-orchestrated or otherwise containerized environments. Without proper configuration in place, applications would run into problems ranging from noncompliance and inconsistencies to performance bottlenecks, security vulnerabilities, and functionality failure. This would make cloud-native systems unstable and cause them to become a liability to businesses. For this reason, configuration management is a critical component in a software development lifecycle for maintaining systems in a desired, consistent state. However, the way configuration management is done has been evolving over the years. This post traces the history of configuration management, focusing on how GitOps handles this critical aspect of running cloud-native applications today.

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Helvetica: Overused Cliché or Modernist Classic?

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Few fonts in the world have become a part of the cultural landscape that they have an entire documentary film and a MOMA exhibition made about them. Helvetica, however, is different. It has been the go-to font for everyone from government agencies to hip pop-up shops whenever clean and modern text is called for. It has become so much a part of our daily lives that it has created a long list of detractors. 

It is strange for a humble font to be so used and so hated at the same time. Is Helvetica the font that symbolizes hip, cool and modern? Or is it a ’60s anachronism loved by boomer designers that deserves to go the same way as the 8-track and gasoline?

Birth of a Legend

Helvetica is the Latin word for Switzerland, the birthplace of this font. It was created in 1957 in the middle of a boom of fonts created by Swiss designers that today is known as the International Typographic Style. It was the handiwork of two designers, Max Miedinger and Eduard Hoffmann. 

They designed this simple sans-serif font to be — ironically enough, given today’s divided opinions — a neutral font. It was modern, in the popular style, but simple, dense, and legible. It was something that could be put on a sign and easily be read from a distance. 

Helvetica represented a clean break from the fonts that came before. The designers upended the more formal and intricate serif fonts of the 19th and early 20th centuries with bold, clean simplicity. Perhaps it was a product of a new era, maybe it defined a new era as it went, but Helvetica was a revolution in font design. 

The new font was an enormous hit. One of its earliest fans was the United States Government, who put it everywhere from the sides of space shuttles to agriculture policy reports. The European Union went so far as to require its use on all health warning information. In addition, the font spread to languages as diverse as Khymer, Urdu, and Korean. 

The font was initially cast in hot metal typeset and has been altered and redesigned as the world and printing technology have changed. There have been several updates, all modifying the original design to exaggerate or change the font for greater legibility, particularly on computers where many claim the font falls short. And as with anything popular in the design world, the number of imitators and ripoffs far exceeds the scope of the original.

Where Helvetica Stands Today

Today in the 2020s, despite now being old enough to qualify for a pension, this font is everywhere. Why, though, is something so ubiquitous so controversial among designers?

Any style that becomes the ‘next big thing’ will attract critics, particularly if that ‘next big thing’ sticks around longer than expected. For some, the International or Modern fonts era is simply a piece of history. Not unlike the art or architecture from those eras, the pieces are lovely to look at, but it has been done. To continue it now would be imitation, or worse, a lack of imagination. 

Why the Haters Hate

For some critics, Helvetica has fallen victim to the banality of overuse. The day the US Department of Agriculture decides it loves a style, that style is officially uncool. Too many ‘squares with no taste’ have decided that Helvetica represents what must be cool, so the people in the know reflexively reject it. The trend makers define their role in the art world by being avant-garde and neophilic. They have to use the next new thing before anyone else or their tenure as a trend maker is finished. For these critics, Helvetica isn’t bad per se, just old and worn out. 

Lastly, there is the ever snarky group of critics who have come to loathe Helvetica for what it represents: boring corporate design. Helvetica became the darling of every group of people who wanted to give the image of clean modernity. It’s a boring choice, uninspiring, damn near default. It makes designers look lazy, their work stale. Helvetica’s success in becoming a near-ubiquitous font has made it too much of a default to be cool.

Why Helvetica is Well Used and Well-Loved

There are an equal number of fans for every salty critic who has come to dislike Helvetica. Those who favor the font love that it is true to its design, simple and legible. For a government agency or large corporation, it is clean and efficient. It is stylish enough to give a little life and flavor to the publication but is subdued enough to show professionalism and erudition. 

The font’s connection to the Modernist and International era can be appealing to others. Some styles retain their popularity throughout the years, seen as cultural hallmarks and high points of culture and expression. Helvetica was a product of an optimistic age where the dense, dark expressions of the past were replaced with light and airy styles. These looks have fluctuated in public opinion but have never totally gone out of style. This enduring appeal has kept Helvetica in many designers’ good graces. 

Finally, many fans like it because they have been steeped in its use so long it has become part of their style. From the original modernist era designers to the students they taught, and now their students’ students, it was a look many incorporated into their own style. All designers are products of their education and stand on the shoulders of previous generations; Helvetica has been such a part of the design landscape that many people have made it their own. Perhaps this was conscious, perhaps unconscious, but either way, many cool new designers at the forefront of new styles still choose this font to express text in their works.

Cliché or Classic

Perhaps in a twist of ironic fate, the two designers of Helvetica aimed to create a font that would be, in their words, “A neutral font that should not be given additional meaning.” This clean neutrality was a goal worthy of anything named after Switzerland. And this might very well be the true source of division; it is a plain, clean font into which all designers can place some or no meaning. It is a blank canvas, and just as any blank canvas hung in a museum, it would attract positive and negative opinions by its very nature. 

To call it a cliché, or classic, though, is Helvetic’s conundrum. It is undoubtedly classic, and its rampant overuse causes it to stray pretty far into cliché territory. The strange situation it finds itself in is that it seems to exist as both cliché and classic at the same time. It has become a default but a beautiful default.

Helvetica is everywhere, and like anything that is everywhere, it is both divisive and ignorable. Either way, love it or hate it; it isn’t going anywhere. 

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7 Worst Fails in Email Marketing

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The email channel is known for multiple advantages. It is convenient to implement practically, offers many options, and has a fantastic ROI of up to 4200%.

But we also face problems, the most disappointing of which is people ignore emails, not performing the desired action, or worst of all unsubscribing. Why does it happen?

The web is constantly progressing. It offers many tools like modern HTML template builders, ESP services, and other digital assistants that help us at all stages. But even the best tools are not enough; the secret of success still rests with us.

In this post we’ll cover the 7 cardinal sins of email marketing, to help you avoid them.

1. Being Too Late

I can define this mistake as probably the worst. It’s worse than broken links, incorrect dates, or prices. Even more harmful than ugly design.

We lose a lot when postponing email strategy implementation. Beginners often focus all their attention on the content, social media activities, SEO issues… All that is important, right. But ignoring email campaigns is a hard fail.

Thousands of visitors never come again to your website. In other words, they leave the very first levels of the marketing funnel. While regular emailing keeps them engaged and prevents churn.

So delays here are only profitable for competitors. Don’t wait until you collect “enough” contacts. Start as soon as possible. 

Frequency matters too. Don’t bomb people with emails; it annoys and causes unsubscribes. Email frequency is an individual parameter depending on many factors.

2. Disregarding Clients’ Expectations

A fundamental axiom: people unsubscribe when emails are irrelevant. The same goes for neglected expectations. Even the best content with next-gen features won’t save the situation.

I mentioned the email frequency a bit above. Notice that if you announce the weekly emails but send them every day, this is an example of ignoring expectations. Be honest with readers.

Another typical issue is off-topic. If your subscribers are waiting for content related to smartphones, send them newsletters about smartphones, not dresses or domestic turtles :)

But in some cases, getting off-topic can be good. It all depends on the target audience, actual situation, and communication style. 

3. Bad Segmentation 

Once again, relevance is vital. So we must avoid generic emails. Instead, especially if your contact list is extensive enough, apply all the possible parameters: age, gender, location, customers history, etc.

Where to get the respective data? A typical solution is to use update preferences forms in emails or on the website. Let clients choose the topics that are interesting for them.

Use surveys, sign-in forms, AI-based techniques of segmentation… Smart algorithms are great helpers that track clients’ behavior and then process the data for segmentation purposes. 

The better we know our subscribers, the deeper we segment the contact list. It allows sending precisely targeted newsletters to respective segments.

4. Insufficient Personalization 

As Hubspot stats say, personalized emails’ open rate is 26% higher, and their click-through rate is 14% better. But even besides index data, poor personalization is just nonsense today.

Clients are looking for content that matches their preferences, so marketers have to consider these expectations. Segmentation and dynamic range are essential here, but they are not the only techniques.

Everything is much more sophisticated here, in addition to personalized subjects and content. Another solution is to generate recommendations that include the previously browsed products.

AI-powered automation comes to help. Machines will upgrade the classical personalization to the next level called hyper-personalization.

5. Underestimating Mobile-Friendliness 

It’s simply unacceptable to send non-responsive emails today. With so many people opening email on different devices, this is a huge fail.

The modern world is full of gadgets and devices. Email has been opened on smartphones more frequently than on desktop PCs and notebooks in recent years. Up to 70% of readers will read messages on mobiles very soon. No wonder that responsivity turned into a mobile priority.

Regarding layout and design, there are no problems: modern template editors are featured with automated responsivity. But mobile-first means not only layout/design adjustment for mobiles, full-width buttons, or larger fonts. We have to work with content too. Don’t overwrite text remember that recipients read inbox emails on the run. 

Just imagine yourself reading emails in the cafe or cab. And ask yourself: is everything convenient? Would you take the desired action on the run?

6. Non-Professional Approach 

People are quite skeptical of new brands. We need to do our best to attract them. So everything must be done professionally.

The best solution: be a perfectionist. If newsletters look amateurish, they are likely to repel.  

Being amateurish will also ruin your brand identity and reduce customers’ trust. Pay close attention to design, stick to your corporate style, analyze each detail in the context of overall harmony.

7. Overlooking Tests and Improvements 

Testing is vital. Before sending an email campaign, check it via Litmus or Email on Acid to be sure that message looks just as planned. These tools allow testing email rendering by +90 combinations of email clients, devices, and OS.

Knowledge is power. Always try and test your marketing strategies. Are you satisfied with your actual performance? Run A/B tests and focus on the most significant wins and failures. 

Summing Up

Of course, threats are not limited to these seven failures. The last piece of advice: never ignore trends. 

Accessibility? Don’t forget about clients with special requirements. Get whitelisted and incorporate these technologies in your campaigns.

And constantly strive for perfection. With this doctrine, you’ll win!

 

Featured image via Pexels.

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16 Best Typeface Micro-Sites

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Are you looking for a unique font that will make your next project shine? Or maybe you need a typeface with a beautiful design and rich history behind it. Luckily, mini-sites for fonts allow us to creatively explore a font’s origins and history. We know (from our own experience) how important it is for UI and UX designers to have a variety of fonts for our designs.

Now that 2022 is here, it’s time to expand our font collection. That’s why, after extensive research, we have created the ultimate list of the best 16 creative mini websites for fonts.

Are you ready to take a look at the most creative, cute, and fun font websites available on the market?

1. GT Eesti

This website is about the history of one of the most popular fonts on the market, GT Eesti. As you will notice, the typeface has a long history (more than 80 years) and was recently reborn in Switzerland.

As for the font, GT Eesti is a flexible geometric sans serif that can be used in almost any project. As one of the most creative websites for fonts, full of animations and interesting information, GT Eesti quickly made it onto our list.

2. Ultra Font

Are you looking for a font that combines calligraphy and elegance and sits between the sans and serif styles? 

Then GT Ultra is just what you need. We loved how the creator tells the story and structure of Ultra with beautiful animations on this unique, one-page website.

3. Maru Typeface

Maru is by far the cutest design on this list. The website is a vertical narrative of the typeface’s history. 

The typeface was inspired by the designer’s travels to Japan, and the mini-site fully reflects that. Best of all, Maru also includes a great collection of cute emojis and stickers.

4. GT Flexa

GT Flexa is a very flexible font that you can easily use for a responsive UI design. We enjoyed navigating through the minimalist mini-site and exploring the creation and history of Flexa. 

Flexa also offers a free trial that allows you to try the font before you buy.

5. Super

Super’s mini-site reminded us of earlier decades. GT Super is a vintage typeface inspired by the serif fonts of the 70s and 80s. 

Therefore, it can beautifully frame nostalgic designs. The font was designed by Noel Leu and is available in two styles (text and display).

6. GT Zirkon

GT Zircon is located in a place where creativity meets minimalism. This is one of our favorite mini-sites for fonts. 

The site showcases Zirkon’s history and design process through creative graphics, videos, and animations.

7. America Font 

This mini-site allows you to explore the history, style, and character overview of GT America, a contemporary font family. 

The designer has used elements from American Gothic and European Grotesque to create one of the most flexible typefaces available.

8. Alpina

Reto Moser recently designed one of the most popular GT typefaces, the Alpina “Workhorse” serif. 

This innovative, one-page website tells us the story of Alpina and explains how the designer jazzed up, posed, and flexed the classic book typography to create a wide range of typeface variations.

9. Cinetype

As the name suggests, this mini-site is inspired by classic cinematic movie reels. If you’re looking for a font inspired by the fascinating world of cinemas, Cinetype is simply the best choice. And on this creative website, you will learn all the reasons why.

10. Haptik Typeface

When it comes to monolinear geometric typefaces, Haptik is one of the best. This innovative mini-website tells how the Haptik font came to be and highlights the history of the font. 

The hand gesture gifs at the bottom of this one-page site are some of the most creative mini-videos we have seen in a long time.

11. Walsheim

Walsheim is a typeface designed by Noel Leu. This mini-site explains how the designer was inspired by the fascinating poster designs of Otto Baumberger, a successful Swiss painter of the 20th century (1889-1961). If you like fonts with a deep backstory, Walsheim is a must-have for you.

12. Prospectus

The Prospectus mini-site is specially designed to look like a newspaper. And let us say: the result is extraordinary. 

This one-page website explores the origins, construction phase, and classifieds of the Prospectus typeface, allowing us to experiment in real-time with the weight, height, tracking, and size of the typeface.

13. Mort Modern

Mort Modern is a unique serif typeface designed by Riley Cran in 2018. The mini-site provides information about the typeface in a creative, cartoon-like way. 

We really liked this responsive, one-page website because it is elegant and colorful at the same time. The font is available in 56 (!) styles and promises to beautifully frame any kind of modern design.

14. Tofino

The Tofino mini-site is a creative, one-page portal that allows us to discover one of the most adventurous Swiss-style fonts on the market. 

Tofino is a top choice for any travel-related project and comes in 75 unique styles. When it comes to creating a well-crafted report on a font, there’s nothing better than this.

15. Faction Typeface

We love websites that offer both a dark and light theme. And the Faction mini-site is one of them. 

In this mini-site, you’ll learn how the Faction typeface was created and why it’s one of the most popular display typefaces for modern designs.

16. Moriston

If you’re looking for a unique sans serif font with extended multilingual support, Moriston is the font for you. 

In this one-page mini-site, Riley Cran tells the story behind this typeface and explains why Moriston is the best choice for Risograph posters, monograms, and more. 

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Chaos Engineering – The Practice Behind Controlling Chaos

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Chaos Engineering might sound like a buzzword – but take it from someone who used to joke his job title was Chief Chaos Engineer (more on that later) it is much more than buzz or a passing fad – it’s a practice. 

The world can be a scary place and more and more companies are beginning to turn to Chaos Engineering to proactively poke and prod their systems and in doing so are improving their reliability and guarding against unexpected failures in production and unplanned downtime. 

Source de l’article sur DZONE

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