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Les piliers de la sécurité des API

Les piliers de la sécurité des API

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La sécurité des API est un sujet important. Pour assurer une sécurité optimale, il est important de comprendre les piliers qui la sous-tendent.

Les API sont rapidement devenues un élément fondamental de la programmation moderne. Elles alimentent une vaste gamme d’avancées et d’innovations technologiques dans tous les secteurs. Les API sont essentielles au développement d’applications, à l’Internet des objets (IoT), au commerce électronique, aux services financiers numériques, au développement de logiciels et bien plus encore. Sans API, l’Internet tel que nous le connaissons n’existerait pas.

The architecture of an API is based on the concept of client-server. The client is the application that makes the request, and the server is the application that responds to the request. The client sends a request to the server, which then processes the request and returns a response. The response is usually in the form of data, such as a web page or an image. APIs are typically designed to be lightweight and efficient, so they can be used in a wide variety of applications.

Les API sont devenues rapidement un élément fondamental de la modernisation du développement logiciel. Elles alimentent une vaste gamme d’avancées technologiques et d’innovations dans tous les secteurs. Les API sont essentielles au développement d’applications, à l’Internet des Objets (IoT), au commerce électronique, aux services financiers numériques, au développement de logiciels et à bien plus encore. Sans API, l’Internet tel que nous le connaissons n’existerait pas.

Les API, ou interfaces de programmation d’application, sont des règles et des protocoles qui permettent à différentes applications logicielles de communiquer et d’interagir entre elles. Ils définissent les méthodes et les structures de données que les développeurs peuvent utiliser pour accéder à des fonctionnalités ou à des données spécifiques à partir d’un service ou d’une plateforme. Les API permettent aux développeurs de créer des applications qui peuvent tirer parti des fonctionnalités d’autres systèmes logiciels sans avoir à comprendre le fonctionnement interne de ces systèmes.

L’architecture d’une API est basée sur le concept de client-serveur. Le client est l’application qui fait la demande et le serveur est l’application qui répond à la demande. Le client envoie une demande au serveur, qui traite alors la demande et renvoie une réponse. La réponse est généralement sous forme de données, telles qu’une page Web ou une image. Les API sont généralement conçues pour être légères et efficaces, de sorte qu’elles puissent être utilisées dans une large gamme d’applications.

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L'Influence de l'IA sur la Prédiction du Comportement des Consommateurs.

L’Influence de l’IA sur la Prédiction du Comportement des Consommateurs.

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L’intelligence artificielle est en train de révolutionner la prédiction du comportement des consommateurs. Grâce à des algorithmes avancés, l’IA permet d’analyser et de comprendre les comportements des consommateurs de manière plus précise.

L’importance de l’IA dans la prédiction du comportement de paiement

Logiciel pour prédire le comportement des paiements

Les données sont à la base des décisions commerciales d’aujourd’hui. Prédire le comportement des paiements des consommateurs est devenu un aspect essentiel de la stabilité financière pour de nombreuses organisations. Les retards de paiement ont des effets néfastes sur le flux de trésorerie et les opérations commerciales. Heureusement, les modèles d’intelligence artificielle avancés permettent aux développeurs de créer des outils puissants pour prédire avec précision le comportement des paiements des consommateurs.

L’intelligence artificielle, alimentée par l’apprentissage automatique, excelle dans la reconnaissance des modèles et l’extraction d’informations précieuses à partir des données. En analysant les données de paiement historiques, les modèles d’IA peuvent identifier des tendances et des corrélations que les humains pourraient manquer. Voici comment les développeurs utilisent l’IA pour prédire efficacement le comportement des paiements des consommateurs.

Les avantages du logiciel pour prédire le comportement des paiements

Les logiciels basés sur l’IA offrent plusieurs avantages pour prédire le comportement des paiements des consommateurs. Tout d’abord, ils sont plus rapides et plus précis que les méthodes manuelles. Les logiciels peuvent analyser rapidement des milliers de données et fournir des résultats plus précis que ceux obtenus par les humains. De plus, les logiciels peuvent être mis à jour en temps réel et sont capables d’apprendre à partir de nouvelles données. Cela signifie qu’ils peuvent s’adapter aux changements du marché et fournir des prédictions plus précises.

De plus, les logiciels peuvent être facilement intégrés à d’autres systèmes pour automatiser les processus et améliorer l’efficacité. Les entreprises peuvent également utiliser ces logiciels pour surveiller en temps réel le comportement des paiements et prendre des mesures correctives en cas de retards ou de défauts de paiement. Enfin, les logiciels peuvent être personnalisés pour répondre aux besoins spécifiques d’une entreprise.

Les logiciels basés sur l’intelligence artificielle sont un outil essentiel pour prédire le comportement des paiements des consommateurs. Ils offrent aux entreprises une précision et une vitesse accrues, ainsi qu’une intégration facile à d’autres systèmes. Les entreprises peuvent utiliser ces logiciels pour surveiller en temps réel le comportement des paiements et prendre des mesures correctives en cas de retards ou de défauts de paiement. Les logiciels peuvent également être personnalisés pour répondre aux besoins spécifiques d’une entreprise.

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Amélioration de la sécurité IoT: Outils d'analyse de sécurité IoT

Amélioration de la sécurité IoT: Outils d’analyse de sécurité IoT

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Les outils d’analyse de sécurité IoT sont essentiels pour améliorer la sécurité des objets connectés. Ils offrent une protection contre les menaces et permettent de garantir la confidentialité des données.

L’arrivée de l’Internet des Objets (IoT) a ouvert une nouvelle ère de connectivité, révolutionnant divers secteurs, notamment les foyers, les industries et les zones urbaines. Cependant, cette connectivité étendue entraîne également des défis de sécurité importants, nécessitant des mécanismes robustes de détection et de réponse aux menaces. Les outils d’analyse de sécurité IoT sont devenus des composants essentiels pour faire face à ces défis, exploitant des techniques d’apprentissage automatique avancées pour identifier des modèles de comportement inhabituels et des menaces potentielles au sein des réseaux IoT. Cet article explore le rôle essentiel que jouent les outils d’analyse de sécurité IoT pour améliorer la sécurité IoT.

  • The sheer number of devices connected to a single network, each of which may have different security protocols.
  • The diversity of communication protocols and data formats used by IoT devices.
  • The complexity of the underlying infrastructure, which may include multiple layers of networks, cloud services, and mobile applications.

These complexities make it difficult for traditional security solutions to identify and respond to potential threats in real-time. This is where IoT Security Analytics Tools come into play.

The Role of IoT Security Analytics Tools

IoT Security Analytics Tools are designed to detect and respond to potential threats in real-time. These tools leverage advanced machine learning techniques to identify unusual behavior patterns and potential threats within IoT networks. They can detect anomalies in device communication, identify malicious activities, and alert administrators to potential threats. Additionally, they can provide detailed insights into the security posture of an IoT network, enabling administrators to take proactive measures to mitigate risks.

IoT Security Analytics Tools can also be used to monitor user activity on connected devices. This helps administrators identify suspicious activities and take appropriate action. Furthermore, these tools can be used to detect and respond to data breaches, helping organizations protect their sensitive data from unauthorized access.

Conclusion

IoT Security Analytics Tools are essential components for enhancing the security of IoT networks. These tools leverage advanced machine learning techniques to identify unusual behavior patterns and potential threats in real-time. They can also be used to monitor user activity on connected devices, detect data breaches, and provide detailed insights into the security posture of an IoT network. As such, these tools are invaluable for ensuring the security of IoT environments.

La complexité de la sécurité IoT

La sécurisation des environnements IoT présente des défis distincts :

  • Le nombre élevé de périphériques connectés à un seul réseau, chacun pouvant avoir des protocoles de sécurité différents.
  • La diversité des protocoles de communication et des formats de données utilisés par les périphériques IoT.
  • La complexité de l’infrastructure sous-jacente, qui peut inclure plusieurs couches de réseaux, de services cloud et d’applications mobiles.

Ces complexités rendent difficile pour les solutions de sécurité traditionnelles d’identifier et de réagir aux menaces potentielles en temps réel. C’est là que les outils d’analyse de sécurité IoT entrent en jeu.

Le rôle des outils d’analyse de sécurité IoT

Les outils d’analyse de sécurité IoT sont conçus pour détecter et réagir aux menaces potentielles en temps réel. Ces outils utilisent des techniques d’apprentissage automatique avancées pour identifier des modèles de comportement inhabituels et des menaces potentielles dans les réseaux IoT. Ils peuvent détecter des anomalies dans la communication des périphériques, identifier des activités malveillantes et alerter les administrateurs des menaces potentielles. De plus, ils peuvent fournir des informations détaillées sur la posture de sécurité d’un réseau IoT, permettant aux administrateurs de prendre des mesures proactives pour atténuer les risques.

Les outils d’analyse de sécurité IoT peuvent également être utilisés pour surveiller l’activité des utilisateurs sur les périphériques connectés. Cela aide les administrateurs à identifier les activités suspectes et à prendre les mesures appropriées. De plus, ces outils peuvent être utilisés pour détecter et réagir aux violations de données, aid
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Libérer la synergie Java-MongoDB pour alimenter les applications d'entreprise

Libérer la synergie Java-MongoDB pour alimenter les applications d’entreprise

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Libérez le potentiel de la synergie Java-MongoDB pour alimenter et améliorer les performances des applications d’entreprise !

## La fusion de Java et MongoDB: Explorons les possibilités pour les applications d’entreprise

Dans le paysage en constante évolution des applications d’entreprise, la nécessité d’une gestion efficace des données et d’une scalabilité n’a jamais été aussi critique. A l’ère numérique, où le volume de données générées et traitées quotidiennement est stupéfiant, maîtriser le pouvoir des bases de données modernes est primordial. MongoDB, une base de données NoSQL de premier plan, est devenue une solution robuste pour gérer les données non structurées et semi-structurées qui sous-tendent de nombreuses applications. Lorsque MongoDB s’associe à Java, les possibilités sont infinies, ce qui donne une combinaison dynamique qui peut propulser vos applications d’entreprise vers de nouveaux sommets.

Cet article complet s’intéressera de près à la fusion de Java et de MongoDB, explorant diverses façons de soutenir cette amalgamation dans les applications d’entreprise. Le mariage de Java, un langage réputé pour sa fiabilité, sa compatibilité multiplateforme et son vaste écosystème, avec MongoDB, une base de données hautement flexible et scalable, ouvre un monde de possibilités. Nous explorerons comment les développeurs et les entreprises peuvent tirer parti de cette synergie pour créer des applications robustes et à hautes performances.

En particulier, nous examinerons comment MongoDB peut être utilisé pour stocker et gérer les données volumineuses et complexes qui sont générées par les applications d’entreprise. Nous verrons également comment Java peut être utilisé pour extraire des informations à partir des bases de données MongoDB et pour interagir avec elles. Enfin, nous aborderons les avantages et les inconvénients de l’utilisation conjointe de Java et MongoDB pour les applications d’entreprise.

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Explorer la domination de Terraform dans l'Infrastructure as Code

Explorer la domination de Terraform dans l’Infrastructure as Code

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Explorer la domination de Terraform dans l’Infrastructure as Code : découvrez comment Terraform peut simplifier et automatiser la gestion et le déploiement de votre infrastructure !

Infrastructure en tant que code (IaC) : une introduction pour les débutants

Infrastructure as Code : Une introduction

L’Infrastructure as Code (IaC) est devenue une pratique essentielle dans le développement logiciel moderne, permettant aux équipes de gérer efficacement et de manière cohérente les ressources d’infrastructure à travers un code. Cette analyse fournit un aperçu de l’Infrastructure as Code et de sa signification dans le cloud computing et DevOps.

Au cours des dernières années, Terraform a dominé le domaine de l’Infrastructure as Code, soutenu par sa prise en charge multi-cloud, sa syntaxe déclarative, ses fournisseurs de ressources robustes et ses capacités de gestion d’état et de communauté actives. Les organisations sont encouragées à tirer parti des forces de Terraform tout en restant conscientes des solutions IaC émergentes adaptées à leurs exigences et préférences spécifiques en matière de cloud.

Les avantages de l’Infrastructure as Code

L’utilisation de l’Infrastructure as Code offre plusieurs avantages aux organisations. Tout d’abord, le code peut être stocké dans un système de contrôle de version, ce qui permet aux équipes de gérer facilement les modifications apportées à l’infrastructure et de les réutiliser à l’avenir. De plus, le code peut être automatisé et intégré à des outils DevOps tels que Jenkins ou Ansible, ce qui permet aux équipes de déployer des mises à jour plus rapidement et plus efficacement. Enfin, le code peut être partagé entre les différentes équipes, ce qui permet aux organisations d’améliorer la collaboration et la cohésion entre les différents services.

Les données au cœur du processus

Les données sont au cœur du processus d’Infrastructure as Code. Les données peuvent être utilisées pour définir les ressources à déployer, leurs caractéristiques et leurs propriétés. Les données peuvent également être utilisées pour définir des variables qui peuvent être utilisées pour configurer les ressources et leurs propriétés. Enfin, les données peuvent être utilisées pour définir des conditions qui peuvent être utilisées pour contrôler le déploiement des ressources et leurs propriétés.

En conclusion, l’Infrastructure as Code est une pratique essentielle pour les organisations modernes. Il permet aux équipes de gérer efficacement et de manière cohérente les ressources d’infrastructure à travers un code. Les données sont au cœur du processus et peuvent être utilisées pour définir les ressources à déployer, leurs caractéristiques et leurs propriétés. Les organisations sont encouragées à tirer parti des forces de Terraform tout en restant conscientes des solutions IaC émergentes adaptées à leurs exigences et préférences spécifiques en matière de cloud.

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Créer une application RESTful avec Quarkus et Eclipse JNoSQL alimentée par MongoDB

Créer une application RESTful avec Quarkus et Eclipse JNoSQL alimentée par MongoDB

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Créer une application RESTful moderne et performante avec Quarkus et Eclipse JNoSQL alimentée par MongoDB, c’est possible ! Découvrez comment dans ce tutoriel.

Intégration Facile des Bases de Données NoSQL avec Eclipse JNoSQL et Quarkus

Quarkus est une plate-forme Java open source qui offre une excellente performance et une faible empreinte mémoire. Il est conçu pour être très rapide à démarrer et à s’exécuter, ce qui en fait un excellent choix pour les applications cloud et mobiles. Quarkus est également très intégré avec Eclipse JNoSQL, ce qui permet aux développeurs de bénéficier des avantages des bases de données NoSQL sans avoir à se soucier des configurations complexes.

L’utilisation conjointe de Eclipse JNoSQL et Quarkus est un excellent moyen de simplifier le développement d’applications modernes qui utilisent des bases de données NoSQL. Les développeurs peuvent facilement intégrer des bases de données NoSQL dans leurs applications grâce à l’API standardisée fournie par Eclipse JNoSQL, tout en bénéficiant des performances et de la faible empreinte mémoire offertes par Quarkus. De plus, le framework offre un environnement de test intégré qui permet aux développeurs de tester leurs applications avec différentes bases de données NoSQL sans avoir à effectuer des configurations complexes. Enfin, Eclipse JNoSQL et Quarkus sont entièrement open source et gratuits, ce qui en fait une solution très abordable pour les développeurs.

Dans l’environnement en constante évolution du développement d’applications modernes, l’adoption des bases de données NoSQL a connu une croissance significative en raison de leurs modèles de données flexibles et de leurs avantages en matière d’évolutivité. Cependant, l’intégration transparente des bases de données NoSQL dans une application peut parfois être complexe et nécessiter des connaissances spécialisées et des configurations complexes. C’est là que Eclipse JNoSQL et Quarkus entrent en jeu, deux technologies puissantes qui, lorsqu’elles sont combinées, simplifient le processus d’intégration et permettent aux développeurs d’exploiter facilement les fonctionnalités des bases de données NoSQL. Eclipse JNoSQL est un framework open source qui fournit une API standardisée et des outils pour travailler avec des bases de données NoSQL. Il offre un modèle de programmation unifié qui masque les complexités des différentes bases de données NoSQL, permettant aux développeurs d’écrire du code indépendant de la technologie sous-jacente. JNoSQL prend en charge une large gamme de bases de données NoSQL, notamment MongoDB, Cassandra, Couchbase et plus encore, ce qui en fait un excellent choix pour la construction d’applications flexibles et évolutives.

Quarkus est une plate-forme Java open source qui offre une excellente performance et une faible empreinte mémoire. Il est conçu pour être très rapide à démarrer et à s’exécuter, ce qui en fait un excellent choix pour les applications cloud et mobiles. Quarkus est également très intégré avec Eclipse JNoSQL, ce qui permet aux développeurs de bénéficier des avantages des bases de données NoSQL sans avoir à se soucier des configurations complexes. De plus, Quarkus propose un environnement de test intuitif qui permet aux développeurs de tester leurs applications avec différentes bases de données NoSQL sans avoir à effectuer des configurations complexes.

L’utilisation conjointe de Eclipse JNoSQL et Quarkus est un excellent moyen de simplifier le développement d

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Salesforce Functions With Heroku Data for Redis

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This article is part two of a three-part series on using Heroku Managed Data products from within a Salesforce Function. In part one, we focused on Salesforce Functions with Heroku Postgres. In part two, we’ll explore Salesforce Functions with Heroku Data for Redis. Finally, in part three, we’ll cover Salesforce Functions and Apache Kafka on Heroku.

Introduction to Core Concepts

What Is a Salesforce Function?

A Salesforce Function is a custom piece of code used to extend your Salesforce apps or processes. The custom code can leverage the language and libraries you choose while being run in the secure environment of your Salesforce instance.

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21 Best CRM Software

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The best CRM (Customer Relationship Management) software solutions help sales teams streamline critical processes to improve productivity, track customer interactions and gain actionable insights to deliver a personalized experience to sell smarter, shorten the sales cycle and drive better retention rates.

This article reviews the 21 best CRM software to help you streamline your searches. We’ll cover the key features, user experience, pricing plans, strengths, and weaknesses. So, let’s get to it.

1. Salesforce Sales Cloud CRM

Salesforce Sales Cloud is a cloud-based customer relationship management solution that supports large sales teams and every customer touchpoint.

Over 150,000 companies, including world-leading brands like IBM, NBCUniversal, and Sonos, use the CRM system to streamline workflow automation. 

Key Features

Project Management — The software natively integrates with Slack, allowing you to seamlessly manage your Salesforce tasks in one central location and collaborate remotely with colleagues, customers, and partners in real-time. 

Sales Forecasting — Salesforce can estimate your future sales revenue using your current and historical pipeline data. Again, integrating with apps like revVana helps you gain better revenue insights.

Flexible and Scalable — This CRM software helps small businesses and enterprises meet their growing needs without sacrificing performance. Salesforce CRM is entirely cloud-based, supports over 8,700 integrations, and has an open API, making it highly extensible.

User Experience

Setting up an account only takes three steps.

The dashboard is clean and straightforward, making it easy to use. You can click the modules on the navigation menu to use its features. Additionally, the CRM software displays information in graphs, pie charts, and tables in an easy-to-understand way.

Salesforce Sales Cloud has a robust knowledge base to hit the ground running immediately.

Pricing

Salesforce offers four subscription plans, billed annually:

  • Essential $25 per user per month
  • Professional $75 per user per month
  • Enterprise $150 per user per month
  • Unlimited $300 per user per month

Strengths

  • It’s fully cloud-based (you don’t need to install anything)
  • 30-day free trial
  • Customer relations management automation
  • Supports over 8,000 integrations and apps
  • Multilingual and multi-currency support
  • Open API
  • Leads management and business intelligence tools
  • Round-the-clock support
  • Multiple appointment scheduling
  • Mass emailing capability

Weaknesses

  • It doesn’t support live chat
  • Not suitable for on-premise deployment

2. Pipedrive

Pipedrive is one of our top options for the best CRM software today. The cloud-based solution helps marketers set up their pipelines, track progress in real-time and automate routine tasks. Over 100,000 companies in 179 countries use the software.

Key Features

Real-Time Alerts — Pipedrive has a built-in reminder that keeps you posted on all your sales activities so you don’t miss a follow-up.

Reporting — The CRM provides detailed reports on pipeline performance. With this insight, you can measure your progress against your business goals.

Revenue Forecasting — The software can forecast your sales volume and revenue using your pipeline data. It automatically updates the estimate when a lead’s status changes.

Leads Capture — Pipedrive has a customizable web form that helps you capture leads for your pipeline. Also, you can segment the leads for personalized communications.

User Experience

Pipedrive is user-friendly. New users will be able to get the hang of it quickly. Also, the CRM software has a robust help center to help users set up and customize their accounts.

It features a visual pipeline that lets you see your sales strategies and process and update a lead status by dragging and dropping it. Additionally, it presents reports in easy-to-understand ways.

The software offers live chat and round-the-clock email support for quick resolutions. 

Pricing

Pipedrive offers four plans, billed monthly and annually.

  • Essential $11.90 per user per month
  • Advanced $24.90 per user per month
  • Professional $49.90 per user per month
  • Enterprise $74.90 per user per month

Strengths

  • Faster deal closing
  • Omnichannel lead generation
  • Efficient customer relationship management
  • Free trial (no credit card required)
  • Goal setup and tracking
  • Sales forecast
  • Over 350 integrations
  • 14-days free trial
  • API support
  • Real-time support

Weaknesses

  • No free plan
  • The dashboard could feel overwhelming

3. Oracle Netsuite CRM

Oracle NetSuite Customer Relationship Management software promises to deliver the real-time data you need to manage interactions with potential customers, existing customers, and suppliers, deliver exceptional customer experiences and drive sales.

Over 32,000 customers use Oracle NetSuite products.

Key Features

Sales Force Automation — NetSuite CRM SFA unifies your sales processes and provides unprecedented insights into every aspect of your customer relationship to supercharge your sales performance.

Marketing Workflow — You can create and launch targeted marketing campaigns to grow your leads pool. Also, the CRM lets you segment your leads to deliver a personalized experience, shortening the sales cycle.

Customer Service Management — NetSuite automates customer service management, allowing users to focus on other pressing day-to-day activities. For example, it can review the status of submitted tickets and reply with follow-up communications.

Partnership Relationship Management — NetSuite CRM is not just a customer relationship management software. Instead, the platform is a complete business management tool that helps you manage relationships with partners, share real-time information, and maintain control over partner-focused sales processes.

User Experience

This CRM could be more beginner-friendly if not for its many features and advanced functionalities. However, the software offers a search feature to help users find things faster. Another user experience challenge is Netsuite’s time-demanding customization.

Plus, some users have reported crashes and downtime.

Besides these challenges, NetSuite has an excellent user interface that makes it exciting. Also, it offers live chat support, helpful resources, and a comprehensive knowledge base.

Pricing 

NetSuite charges an annual license fee but doesn’t provide any pricing plans. You must contact their customer support to learn about the deployment needs of their CRM systems.

Strengths

  • A centralized data source that gives users unprecedented visibility into their sales process
  • Salesforce, marketing, and customer service automation
  • Partner relationship management
  • Advanced reporting and analytics
  • Great user interface
  • Sales forecasting
  • Mobile 

Weaknesses

  • No monthly subscription plans
  • Not-too-great user experience
  • Expensive compared to other CRM solutions

4. Zoho CRM  

Over 250,000 businesses worldwide use Zoho CRM software solutions. It helps management, marketing, support, and sales teams address their customer relationship management and omnichannel engagement needs.

The platform empowers users to deliver personalized experiences and drive sales through multiple channels.

Key Features

Sales Force Automation — You can create workflows to reduce manual data entry, eliminate redundancies and automate repetitive sales, marketing, and customer service functions. 

Journey Orchestration — Zoho CRM lets users create personalized customer journeys and track each prospect’s path to identify delays or loopholes and optimize the sales process.

Omnichannel — With the Zoho CRM software, you can engage and track customer interactions across multiple channels, including email, social media, phone, and the self-service channel. 

Sales Enablement — Zoho CRM enables frictionless sales processes. You can generate quotes, invoices, and orders within the CRM software. Also, it lets you set up partner portals to grow your business and manage relationships with stakeholders.

User Experience

The Zoho CRM dashboard is clean, straightforward, and user-friendly. So, you can use all of its features as a first-time CRM user.

For example, the software lays the module tabs above the fold at the top bar, making them easily accessible. The reports are also less overwhelming as you can drill into the report you want to see, one at a time.

Zoho CRM offers webinars, tutorials, free eBooks, and documentation for easy setup and customization. No live chat support.

Pricing

Zoho CRM offers four subscription plans billed monthly and annually:

  • Standard $18 per user per month
  • Professional $30 per user per month
  • Enterprise $45 per user per month
  • Ultimate $55 per user per month

Strengths

  • Mobile
  • Marketing and sales automation
  • Advanced template and layout customization
  • Insightful reporting and analytics
  • Team collaboration
  • Support customer self-service portal
  • Predictive sales and intelligence
  • Voice assistant
  • Multilingual and multi-currency support
  • App marketplace with several third-party developers
  • REST API support
  • Activity reminders and sticky notes
  • 15-days free trial

Weaknesses

  • No live chat support
  • Limited native marketing automation (needs extensions)

5. HubSpot CRM 

HubSpot CRM is a cloud-based customer relationship management solution for salespeople, marketers, customer service agents, operations managers, and business owners. Top global brands like Atlassian, Doordash, and Wistia use the HubSpot CRM software.

Key Features

Multiple Hub — HubSpot CRM offers five hubs—marketing, sales, customer service, CMS, and Operations—that lets you pay for your needs. In addition, you can integrate up to five hubs into a single CRM to streamline your business processes. 

Email Marketing — The software has a built-in email marketing capability for targeted campaigns to your audience. In addition, you can create customized emails with the intuitive drag-and-drop editor.

Lead Generation — With the built-in lead-capturing forms, ad management tools, and landing pages, you can generate leads online, feed them directly into the CRM and convert them to customers.

Customer Support Portal — You’ll get a customer support portal to manage customer services and support requests, minimizing the burden on your customer service team. With the portal, you can also set up your knowledge base.

SEO Advisor — The SEO Advisor provides actionable SEO tips which can help you rank essential keywords on Google search results. It comes in handy when creating blog posts or developing landing or website pages.

User Experience

You can set up HubSpot CRM quickly and get it running immediately.

The CRM is easy to use and has an excellent user interface. You can customize your dashboard to quickly view your sales pipeline all in one place to enhance your user experience. Also, HubSpot presents its reports in an easy-to-understand way.

It also integrates seamlessly with other tools. In addition, HubSpot offers onboarding services and multiple support channels—phone, email, live chat, and online community.

Pricing

HubSpot offers a free version but with limited access to its tools. You can extend its functionality based on your needs by subscribing to a plan in the appropriate hub.

Marketing Hub

  • Starter $45 per month
  • Professional $800 per month
  • Enterprise $3,600 per month

Sales Hub

  • Starter $45 per month
  • Professional $450 per month
  • Enterprise $1,200 per month

Customer Service Hub

  • Starter $45 per month
  • Professional $450 per month
  • Enterprise $1,200 per month

CMS Hub

  • Starter $23 per month
  • Professional $360 per month
  • Enterprise $1,200 per month

Operations Hub

  • Starter $45 per month
  • Professional $720 per month
  • Enterprise $32,000 per month

Strengths

  • Powerful collaborative tool, Integrating marketing, sales, customer service, CMS, and operations in a single CRM solution.
  • A free version
  • User-friendly and intuitive
  • Large CRM database
  • Sales and marketing workflow
  • Insightful reporting and analytics
  • Lead management 
  • Seamless third-party integration
  • Social posting from the CRM
  • Meeting scheduling
  • Mobile app

Weaknesses

  • Limited features that could push to acquire other HubSpot licenses
  • HubSpot licenses are on the high side.

6. Freshworks

Freshsales is a sales CRM software that promises to help you gain a 360-degree view of your customers, deliver personalized engagement, shorten the sales cycle and accelerate revenue with context-driven sales. Brands like Klarna, Blue Nile, and PharmEasy use the CRM system.

Key Features

Lead Generation and Scoring — Freshwok offers CRM tools to help you run personalized campaigns and generate leads from your website visitors. You can also score the leads based on their engagement level.

Deal Management — Freshworks provides a birds-eye view of the deals in your pipeline, making it easy to prioritize and work on them immediately. You can also collaborate with multiple salespersons on the same deal., 

Workflow Automation —The software’s built-in workflow automation lets users automate repetitive tasks to save and boost the sales force’s productivity. You can quickly create automation with the pre-set templates.

AI-Powered Insights —Freshworks’ algorithm, Freddy AI, does the heavy lifting so that you can focus on only deals that convert. Additionally, it delivers AI-powered insights that help you drive faster deal closure. 

Omnichannel — The software enables users to reach customers on their preferred channel without exiting the CRM software. For instance, you can connect with your contacts via email, phone, live chat, WhatsApp, SMS, and Zoom.

User Experience

You can set up an account in three simple steps and connect your email account to the CRM software.

The dashboard is clean and less overwhelming. As a result, you are likely to crack the software at first use without facing many challenges. Also, you can import your sales data and start using the CRM tools immediately without starting from scratch.

You can use the FAQ, help center, or live chat for quick resolutions when you run into issues.

Pricing

Freshworks offers the best free CRM software with basic features—ideal for beginner users. In addition, you can subscribe to a paid plan to access more tools.

  • Growth $15 per user per month
  • Pro $39 per user per month
  • Enterprise $69 per user per month

Strengths

  • Email marketing within the CRM software
  • AI-powered deal insights
  • Built-in lead generation capability
  • Seamless sales process automation
  • Multilingual and multi-currency support
  • Territory management
  • Omnichannel customer engagement
  • Over 30 reports
  • A free plan
  • Mobile app
  • 21 days free trial of the highest tier plan
  • Provides a 360-degree view of the business
  • AI-based leads scoring
  • Pipeline visualization

Weaknesses

  • Hard-to-reach support
  • Limited third-party integrations

7. Monday

Monday CRM software is one of the best CRM software in the industry. Over 125,000 businesses use it to generate leads from multiple sources, qualify them in a central location, and track and manage all aspects of the sales cycle, from pre-sales to post-sales, all in one place.

Key Features

Email Tracking — With Monday, you can centralize your email communications and track essential email metrics to learn when to reach out, saving you time on cold leads. It also lets you create personalized emails with built-in templates.

Sales Process Automation — You don’t have to waste time on repetitive sales processes. It’s one of the best CRM software for automating your workflows, enabling you to focus on essential things. For instance, it can assign leads to sales reps, notifies you when a prospect opens an email, and more.

Leads Capturing — You can feed your sales pipeline with steady streams of qualified leads collected from multiple sources, qualify them on the CRM, and automatically score them based on pre-set criteria.

Post-Sales Management — Monday’s post-sales management capability lets you continuously manage customer relationships and drive after-sales customer satisfaction to boost customer retention.

User Experience

You can quickly sign up with Gmail and set up your account in a few more steps.

You can sell your sales pipeline and customer journey at a glance. Also, the user interface is excellent, and the software presents information in ways anyone can quickly grasp. In addition, it has a desktop notification feature that keeps you updated on your sales activities in real-time.

Users can customize their dashboards to see only the things they like. Unfortunately, the support doesn’t provide live chat support; however, it tries to compensate for this with a robust help center and round-the-clock email support.

Pricing

Monday offers a free plan for its CRM software and four premium subscription plans.

  • Basic $10 per month
  • Standard $14 per month
  • Pro $24 per month
  • Enterprise (custom package)

Strengths

  • Free and custom plans
  • Workflow automation
  • Email tracking and centralized communication
  • Pipeline visualization
  • Customizable reporting dashboard
  • Built-in lead management (capturing and auto-scoring)
  • Post-sales customer relationship management
  • Third-party integrations
  • Mobile app
  • Online community and robust help center

Weaknesses

  • Limited native marketing automation
  • No live chat support

8. Keap

Keap is one of the leading sales CRM solutions that cater to small businesses. The software promises to help them grow their leads, improve revenue and drive customer retention through enhanced customer relationship management and marketing workflows.

Key Features

Email and Text Marketing — It’s the right CRM software for small businesses seeking to bring email and SMS marketing into their marketing mix and manage them in one place. They can quickly create email and SMS campaigns with built-in templates and send them to their segmented lists.

Sales and Marketing Automation — With Keap, small business sales teams can automate critical sales and marketing processes to deliver a personalized experience to customers and drive targeted business growth while saving valuable time and human resources. 

Lead Capturing — You can acquire and track leads at every touchpoint. This CRM software comes with CRM tools for capturing leads like landing pages, dedicated sales funnels, forms, and appointment schedulers, which you leverage to generate consistent leads. 

eCommerce — Keap supports payment processors like Stripe, PayPal, and Wepay, allowing you to send and receive payments within your CRM software. The platform has facilitated over $2.6 billion in online sales since its launch.

User Experience

Keap promises a 14-day free trial. But I need help accessing the feature after signing up; the offer is only available to randomly selected businesses.

If the software can deliver on its promises, it will be great for the user experience. 

Pricing

Keap offers three subscription plans, billed monthly and yearly.

  • Pro $129 per month
  • Max $199 per month
  • Max Classic (custom plan)

Strengths

  • A referral program that pays up to 30% commission
  • A high-reaching user community
  • Knowledge base and help center
  • Native payment platform
  • Built-in email and SMS marketing
  • Advanced automation
  • Expert assistance

Weaknesses

  • No mobile app
  • Limited subscription plan
  • Expensive annual packages
  • The free trial is often unavailable
  • unreliable

9. Sage

Sage integrates sales, marketing, and service modules to deliver world-class customer relationship management software.

It’s one of the best CRM software in the market. With this solution, you can gain valuable insights into where your business stands to make better business decisions.

Key Features

Service Module — This module brings customer service management functionality within the CRM, enabling you to deliver an exceptional experience to prospects and customers, nurture them into long-term relationships and generate repeat businesses.

Sales Modules — With this module, you can automate your sales processes to accelerate sales performance and boost productivity. The company’s customer data shows that sales reps using this feature improved productivity by up to 40%.

Marketing Module — You can plan and run omnichannel, targeted marketing campaigns within the CRM and optimize campaigns to deliver more results with the built-in insightful reports.

User Experience

Sage doesn’t offer its pricing plans upfront. Also, you can’t sign up online. Instead, you’ll need to leave your business information online and wait for their support team to call, which might take time to come.

The user interface is excellent, but the CRM software integrates with only limited applications. In addition, real-time case resolution still needs to be improved. However, the software offers a community forum.

Pricing

Sage doesn’t have public pricing information. 

However, the software license could cost approximately $600 annually for each user. In addition, one-time initial implementation and related services could take the total cost to about $8,000. 

Strengths

  • Single modules to fully Integrated solution
  • Powerful real-time insights 
  • Team collaboration
  • Sales and marketing automation
  • Customer service management

Weaknesses

  • No straightforward signup
  • No subscription plan
  • Limited integration

10. Insightly CRM

Insightly is a popular CRM tool developed to help businesses streamline their processes, collaborate across teams, and integrate all the applications they need to drive sustainable growth.

Over 25,000 companies, including Bloomberg, Bosch, and Sanofi, use the platform, making it one of the best CRM software platforms today.

Key Features

Relationship Mapping — You can link your customer data to existing contacts to map and understand how your customers relate. This feature helps you get a high-definition picture of your customers.

Marketing  — Insightly’s unified marketing platform enables marketing teams to build sales pipelines, attract and engage ideal customers with intelligent and segmented campaigns and automate marketing processes to grow the business faster.

Sales  — You can centralize your customer data in one place, managing leads and spotting and prioritizing those most likely to convert. You can also create and send emails within Insightly and automate your workflows.

Service  — Insightly empowers customer service teams to solve customer challenges more effortlessly. You can receive customer support tickets in one place, quickly share information across the organization and receive actionable insights to improve customer experience.

Integrations  — You can connect all the tools you need to grow your business and manage them under one app. Also, Insightly’s AppConnect supports this CRM’s users in building custom integrations and workflows.

User Experience

Insightly has a clean design with a user-friendly interface. 

Some users complained that it could be challenging to grasp all its possibilities fully. However, it features a knowledge base, videos, and tutorials that could bring you up to speed as quickly as possible. The platform also offers live chat support.

The filters and bulk email could be better.

Pricing

Insightly’s CRM systems come in three plans, billed annually:

  • Plus, $29 per month
  • Professional $49 per month
  • Enterprise $99 per month

Strengths

  • Custom integration and workflow builder
  • Project management and team collaboration
  • Sales and marketing automation
  • Module for customer service teams
  • Scalable CRM
  • Live chat support
  • Free trial
  • Low-entry cost
  • Mobile app
  • Customer relationship mapping

Weaknesses

  • Annual billing
  • Learning curve

11. SugarCRM

SugarCRM is one of the best CRM platforms in the market. It delivers CRM solutions that help companies gain a comprehensive high-definition view of their customers in the past, present, and future to enable predictability, boost situational awareness and reach new levels of business performance. 

Key Features

Predictive Forecasting — SugarCRM leverages historical and real-time data from multiple points to identify issues, root causes, and opportunities and deliver actionable sales insights. In addition, it offers automatic alerts for fast response.

Sales and Marketing Automation — You can automate anything with SugarCRM, from data collection, leads routing, and quote approval to leads scoring and marketing to deliver meaningful buying experiences, shorten the sales cycle, and drive revenue.

Customer Service Management —SugarCRM native customer service management support enables you to deliver a personalized, positive experience to customers at every touchpoint. In addition, the software automates critical processes to reduce the burden on your customer support team. 

User Experience

SugarCRM has a solid user interface.

However, you must pay for at least three users before you sign up for any plan, making the software expensive. Also, the CRM software offers a more complex signup process. You’ll need to fill out an online form to contact support.

SugarCRM has a user community and resource center that can help you quickly set up your account and learn how to make the most of the CRM software. Also, phone support is available in four languages.

Pricing

SugarCRM has four monthly plans, billed annually and requiring a minimum of three users.

  • Market $1000 per month/user
  • Sell $45 per month/user
  • Serve $80 per month/user
  • Enterprise $85 per month/user

Strengths

  • AI-Powered prediction
  • Full situational awareness
  • Sentiment assessment
  • Powerful automation and workflow
  • The built-in customer service solution
  • On-premises deployment
  • Omnichannel customer engagement

Weaknesses

  • No complimentary or trial plan
  • Lacks a mobile app
  • Expensive plan

12. NetHunt

NetHunt is one of the best CRM platforms built for Gmail and Google Workspace users, designed to help them manage leads, nurture prospects, and stay on top of their sales performances. The solution also plays well with LinkedIn and eight other tools.

Key Features

Data Organization  — With NetHunt, you can organize your business data effectively and productively. Also, the solution organizes your deals and sales pipelines in an easy-to-understand manner, providing insights into what works and doesn’t.

Sales Force Automation  — Using this sales CRM means your sales team won’t have to waste time on repetitive tasks. Instead, the solution automates key sales processes like leads capturing and nurturing, contact updates, and others so they can focus on other things.

Centralized Communication  — You can centralize your business communications, regardless of your customer’s preferred channel, whether social media, email, telephone, messenger, or live chat, and manage everything on the go under one app roof.  

User Experience

You can create an account in three clicks. The interface is clean and user-friendly. You can quickly update your deals by dragging and dropping them and visualize your pipeline to see your entire sales process and performance at a glance.

Also, you can set up workflows and integrations in a few minutes. Both processes are intuitive and might not require any learning curve. In addition, NetHunt has a help center and offers live chat support.

Pricing

NetHunt is available via four subscription plans, billed monthly and annually.

  • Basic $24 per month
  • Business $48 per month
  • Advanced $96 per month
  • Custom plan

Strengths

  • Zapier integration
  • Advanced data organization and visualization
  • Workflow automation
  • Omnichannel communication
  • Mobile apple
  • Live chat and phone support
  • Code-free web form for leads capture
  • Low-entry fee
  • Free trial and custom plan
  • Chrome browser extension
  • Open API
  • Cancel anytime

Weaknesses

  • Available only to Gmail and Google Workplace users
  • Limited integration options
  • Limited marketing automation 

13. FreeAgent

FreeAgent CRM helps teams collaborate more effectively to get things done. The software promises to help users track their progress in real-time and gain actionable insights to optimize their performance. Over 1,000 businesses worldwide use the platform.

Key Features

All-In-One Solution — With FreeAgent CRM, you won’t need to open multiple browser tabs to get your job done. Instead, you get everything done in one place. You can also automate repetitive tasks to get more done in less time. 

Workflow Optimization — You can streamline business processes to complete more work efficiently. The CRM tool can help you organize and prioritize deals so you can focus on those most likely to move the needles for your business.

Code-Free Customization — FreeAgent code-free customization enables you to set your account to meet your business’s unique needs. The software also integrates with other apps, making it highly extensible.

User Experience

FreeAgent CRM is easy to use and has a visually appealing user interface. The software enables complete funnel visualization and presents reports in ways anyone can understand.

You can quickly connect with the company’s in-house CRM experts to set up and customize your account to explore its full possibilities. The solution also offers live chat and helpful resources.

Pricing

FreeAgent offers “Unlimited Users” and “Per User” pricing packages with different plans, billed monthly and annually. The Per User package has three plans.

  • Starter $45 per month
  • Professional $90 per month
  • Enterprise $120 per month

Strengths

  • Highly extensible
  • All-in-one solution
  • Fully cloud-based
  • Code-free customization
  • Workflow automation
  • Full funnel visualization
  • Customer service management
  • Third-party integrations
  • Live chat support
  • Custom app
  • ISO 27001 compliant

Weaknesses

  • No mobile app
  • Poor search and filter

14. Creatio CRM

Creatio CRM is one of the best CRM software used by small and medium-sized businesses in over 100 countries to automate end-to-end customer journeys with no code. You can purchase separate modules or deploy the software as a unified CRM tool. 

Key Features

Marketing Creatio — With this module, you can automate your marketing campaigns, lead management, and deliver personalized omnichannel communication to boost business revenue and drive customer retention.

Sales Creatio — Creatio supports sales teams to collaborate across boards and automate mission-critical sales processes to get more things done. The software also provides a 360-degree view of customer journeys to personalize their experience.

Service Creatio — You can automate and manage customer service workflows on Creatio to save the support team valuable time and deliver an enhanced, personalized experience to customers. The software uses AI to streamline the handling of service cases.

Studio Creatio — Creatio’s no-code UI builder helps non-technical users build business applications and processes with maximum freedom using easy-to-use drag-and-drop visual design tools.

User Experience

The analytics and reporting are insightful, and you can quickly visualize the data in a few clicks.

The software’s no-code capability means you can complete projects that usually take months or even days. In addition, support is multilingual, so you’ll always get assistance whenever the need arises in your preferred language. 

Also, the platform has helpful resources for quick self-help.

Pricing

Creatio has different subscription packages for each module (Creatio). 

The monthly sales and service modules subscriptions range between $25 and $60, while Marketing Creatio goes for a $1,000 to $100,000 yearly fee. You’ll need to contact support to understand the cost of deploying its unified CRM solutions.

Strengths

  • Cost Calculator
  • Cloud and on-site deployment
  • 360-degree customer view
  • Unlimited no-code customization
  • End-to-end workflow automation
  • Real-time analytics
  • Trial plan
  • Custom plan

Weaknesses

  • Expensive plan
  • No mobile app

15. Close

Close is a cloud CRM solution for remote salespeople. As one of the best CRM software in the industry, it makes team onboarding a breeze, automates and analyzes workflows, and helps you grow revenue quickly. It also integrates well with some of your tools, bringing your software stack to one place.

Key Features

Calling — Close has built-in call software to help you reach more people effortlessly and double your call volume and velocity. With the predictive dialer, you can call multiple numbers at once, and the software automatically routes answered calls to available reps.

Video — Close natively support Zoom, enabling remote selling with videos. The software can connect your Zoom account and sync your previous recordings with the CRM software. It also alerts you five minutes before every meeting, and you can add notes during the meeting for context.

Call Coaching — With Close, you can train your sales team, no matter where they are, all within the CRM without needing to invest in expensive online training tools.

Workflow Automation — The CRM solution offers in-app email and calls automation that can simplify your workflow and help you get more work done. Also, you can save and share winning templates with team members to boost the reach rate and close deals faster.

User Experience

Close is an easy-to-use CRM software for busy salespeople with no learning curve. 

You can quickly create an account, set up your workflow sequences, and immediately put the CRM to work. The software also has dynamic smart views that let you prioritize your leads and quickly find what you need.

Close offers free migration and support, so you can get assistance whenever needed. However, it might not be real-time since the software doesn’t offer live chat.

Pricing

Close offers four subscription plans billed monthly and annually.

  • Starter $25 per month
  • Basic $59 per month
  • Professional $89 per month
  • Business $129

Strengths

  • Remote selling
  • Power and predictive dialer
  • Built-in email and SMS marketing
  • Powerful reporting insights
  • Free trial, migration, and support
  • Sales force automation
  • Phone and email support
  • Pipeline visualization

Weaknesses

  • No mobile app
  • No live chat support

16. Nutshell

Nutshell is an all-in-one B2B CRM software designed to help teams manage contacts and leads, sell smarter and gain valuable insights to track performance and optimize the sales process. Over 30,000 sales and marketing professionals use the software to streamline their workflow.

Key Features

Pipeline Management — Like most CRM, you can visualize your customer’s journey at a glance. With this feature, you can view, manage and prioritize leads for a faster closing.

Sales Automation — From lead assignments to scoring, task reminders, and more, Nutshell automates these tasks at the snap of a finger, allowing your team to focus on actual closing. 

Email Marketing Campaigns— Nutshell helps you send targeted, beautifully designed marketing emails. You can save time with the built-in template and see who engages with the email in real time. 

Leads Capturing  — The CRM has a native web form to capture leads and feed them directly to your pipeline. In addition, you can embed the form on your website to generate leads from web visitors.

User Experience

Nutshell reporting is top-notch, with an excellent interface. 

However, some users complained the email builder is subpar and could need improvement. Also, it offers limited customization.

Besides these, the software is excellent for quickly connecting all your software tools and accessing them in one place. The company doesn’t charge for customer support, and they can help you migrate your data to hit the ground running immediately.

The CRM offers several helpful resources to help you resolve issues and put the software to full use. 

Pricing

Nutshell offers two plans, billed monthly and annually. Here’s the cost per user per month:

  • Nutshell $19
  • Nutshell PRO $49
  • Nutshell Marketing (custom plan)

Strengths

  • Open API
  • Mobile apps
  • Free Migration
  • Sales force  automation
  • Leads generation
  • Pipeline visualization
  • Email marketing campaigns
  • Sales forecasting
  • Dependable support 
  • Custom marketing plan

Weaknesses

  • No live chat

17. Nimble

Nimble is one of the best CRM software for small and midsize businesses, used by over 140,000 professionals. Also, world-leading brands like UpWork, GoDaddy, and Flexjobs use the platform. 

Key Features

Nimble Prospector — With Nimble, you can efficiently prospect leads on any social site, website, or cloud application and connect with them in less time. The prospector is available as a browser extension, making it readily available.

Relationship Management — The software helps users manage customer contact details, automate key business processes, enable social listening and gain valuable business intelligence to deliver superior customer experience.

Email Marketing — The built-in email campaign management functionality means you won’t need to switch tabs or need third-party services to engage customers via personalized emails and track your progress.

Smarter Actions — Nimble provides actionable business and customer intelligence to take more intelligent actions to gain complete control of your sales process. For example, you can visualize your sales funnel, gain social insights to prepare for meetings, and discover engagement opportunities.

User Experience

You’ll likely start your Nimble experience by importing a CSV file of your existing contact database; thankfully, the software makes this process very straightforward. Also, the CRM makes importing and syncing data with other apps seamless.

Additionally, Nimble’s “Today Page” feature provides an overview of all your upcoming activities, deals, and engagement opportunities from social mentions and essential contacts to reach out to, making prioritizing more effortless.

The software has a support center and a live chat for quick assistance.

Pricing

Nimble offers only one subscription plan—Nimble Business, available for $25 monthly for a user. However, you’ll pay only $19 if you opt for the annual plan.

Strengths

  • App Marketplace
  • Native leads prospector
  • Browser extension
  • Activity tracking and team tasks management
  • Built-in calendar
  • Pipeline management
  • 360-degree view of customers and leads
  • Marketing automation
  • Contact management
  • Live chat
  • Business and customer intelligence
  • Office 365 and Google Workspace integration
  • Low entry fee
  • Social listening and mentions

Weaknesses

  • No mobile app
  • Limited subscription plan

18. MailChimp

Mailchimp is not just an email service provider. It’s also one of the best CRM software for small businesses. With this solution, you can build better customer relationships and sell to them more creatively. In addition, the CRM is scalable and can support your business growth and needs.

Key Features

Contact Management — Whether importing an existing contact database or building from scratch, MailChimp helps you manage them all from one location. Also, you can create or use the built-in segments to organize your contacts.

Email Marketing — Email marketing and campaign management are probably MailChimp’s best selling point and are natively supported in the CRM, meaning you can run effective email campaigns. Also, it comes with pre-built email templates, and you can run A/B tests in-app.

Behavioral Targeting and Personalization — MailChimp can predict customers buying behaviors, enabling you to segment your contact effortlessly to launch campaigns that feel like a one-on-one conversation at the right time or deliver personalized product recommendations. 

User Experience

You’ll only need to fill out three fields to sign up. However, it would have been better if users could create accounts automatically with their Gmail. It’ll save you the stress of logging into your email to activate the MailChimp account.

Mailchimp’s user interface is excellent, with many white spaces, but I don’t find the yellow background and black font colors easy on the eyes while signing up. Also, the software can integrate neatly with other tools, so you can easily manage your stack in one place.

MailChimp support is excellent, and case resolution is always fast.

Pricing

MailChimp CRM offers free, and three paid plans.

  • Premium $350 per month
  • Standard $20 per month
  • Essentials $13 per month

Strengths

  • Highly scalable
  • Mobile app
  • Predictive segmentation and behavioral targeting
  • Holistic audience view
  • Live chat support
  • Seamless contact management
  • Actionable customer insight
  • Free plan
  • Low-priced starting plan
  • Extensive third-party integrations

Weaknesses

  • Limited native Salesforce automation

19. Apptivo

Apptivo is a CRM software used by over 200,000 businesses, including Sephora, UNAIDS, Exult, and Los Angeles Times. The solution simplifies customer relationship management so sales and marketing teams can be more efficient and close deals effortlessly.

Key Features

Win and Loss Analysis — You can track the sales opportunities your sales team prospected and analyze the employees that contributed to winning the opportunity. Additionally, the app can help you analyze lost opportunities and the reasons behind them.

Territory management — You can quickly delineate and manage your sales territories to boost team collaboration, improve sales efficiency, and maximize territorial benefits. With the built-in assignment rules, you can automatically segment leads based on territories.  

Sales Planning — With Apptivo, you’re sure you won’t be tracking your sales targets with spreadsheets. Instead, the software comes with a sales planning app to measure your team members’ KPIs and implement scalable sales processes to facilitate faster deal closing.

User Experience

Apptivo has an excellent user interface.

But new users might need help navigating the software. Also, the customization and app integrations are not a walk in the park. 

However, the CRM system offers an extensive knowledge base for self-help. 

Pricing

Apptivo offers three subscription plans.

  • Lite $10 per month
  • Premium $15 per month
  • Ultimate $25 per month

Strengths

  • Project management
  • Integrated CRM software
  • Activity tracking
  • Performance analysis
  • Pipeline visualization
  • Contact Marketing
  • Email campaigns
  • Leads management
  • Salesforce automation
  • Sales planning
  • Territory management
  • 30-day free trial
  • Mobile apps

Weaknesses

  • Hard customization
  • No real-human live chat

20. Act! CRM

Act! is a cloud-based CRM software designed for small and midsize businesses to manage customer relationships and sell better seamlessly. The CRM system has been in play for over 35 years, powering over 800,000 users worldwide.

Key Features

Marketing Automation — Using Act! means you won’t need to spend much hiring and maintaining an in-house marketing team. Instead, this CRM software can handle most of your crucial marketing processes effectively.

Sales Pipeline Management — With Act! built-in sales pipeline management, you can automate your sales tasks and maintain a 360-degree view of your customers and their journey to close deals faster.

Activity Management — Act! helps you stay on top of all the happenings around you, including critical projects, enabling you to prioritize and stay more productive.

User Experience

Act! offers a user-friendly interface and intuitive customization. 

However, some users complained that each new update tends to drag the software backward. Additionally, you might need help setting up custom reports and dashboards. 

Also, I can’t vouch for their support. You might struggle to reach them whenever the need arises. However, there is an extensive resource you can always fall back on for self-help.

Pricing

Act! offers two plans billed annually.

  • Act! Premium Desktop $37.50 per user per month
  • Act! Premium Cloud $40 per user per month

Users opting for the Premium Cloud plan pay an additional $10 monthly for desktop sync.

Strengths

  • Sales and marketing automation
  • Customer management
  • Sales pipeline visualization
  • Activity tracking
  • Advanced reporting capabilities
  • 14-day free trial
  • Live chat support
  • Flexibility and Extensibility
  • Cloud and on-premises deployment

Weaknesses

  • No mobile app
  • Limited pricing plans
  • Annual billing

21. Agile CRM

Agile CRM is one of the best CRM services in the market. It promises to help you sell and market like Fortune 500 companies. In addition, the software packs several core CRM features like sales enablement, marketing automation, and customer service.

Key Features

Sales — The CRM system can help your sales teams manage their contacts in one place, track deals to keep the sales process on track, and automate sales calls. The CRM system also lets you manage appointments and gamify sales.

Marketing — Agile CRM has an intuitive drag-and-drop builder to set up a marketing workflow and build landing pages in minutes. It also extends its CRM capabilities with social media, email, and SMS features for multichannel marketing campaigns. 

Service — The software streamlines your customer service management so that your support can focus on only tasks that matter. It also allows you to provide pre-formatted replies for faster and more consistent responses.

User Experience

Agile CRM has a clean and intuitive dashboard. Using the features doesn’t require any learning curve. Also, the CRM software displays information in an easy-to-understand way.

The customer relationship management software has a robust knowledge base. Also, you can schedule a chat with any of their specialists within a few minutes.

Pricing

AgileCRM has free CRM software alongside three premium packages, billed monthly, yearly, and bi-annually. If you go for the bi-annual plans, you’ll pay the following:

  • Starter $8.99 per user per month
  • Regular $29.99 per user per month
  • Enterprise $47.99 per user per month

Strengths

  • Free plans with ten users
  • Yearly and bi-annual subscription plans
  • Lead management
  • Appointment scheduling
  • Two-way telephony
  • Contact management
  • Email and SMS marketing
  • Marketing automation with exit intent.
  • Social monitoring
  • Project management
  • Landing page builders
  • Chrome extension
  • Post-call automation
  • Push notification

Weaknesses

  • No mobile app
  • No live chat support

Choosing the Best CRM Software

The right CRM software providers for your business would offer you the best customer relationship management and engagement solutions. So, consider only CRM software vendors that offer you business solutions to meet your specific needs within your budget and integrate seamlessly with all your business tools.

 

Featured image via Unsplash.

Source

The post 21 Best CRM Software first appeared on Webdesigner Depot.

Source de l’article sur Webdesignerdepot

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AWS Step Function for Modernization of Integration Involving High-Volume Transaction: A Case Study

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The serverless offerings of AWS (or any other public cloud provider today) are getting more and more popular. One of the biggest reasons is of course not needing to think about infra (server provisioning and so on). The other reasons include the offerings themselves, which at times fit well into the technical need for finding solutions to the given problems. But on the other side, it remains a challenge to know the offerings in detail to leverage them properly. There could be always some new feature hidden deep inside the bulk of the documentation.

Background

A retail company decided to leverage the AWS Serverless offering for modernizing their on-premises integrations for order management business process. We can go serverless in the cloud in various ways, but the initial solutioning was decided to leverage the Step Function and Lambda Function along with some more integration offerings from AWS, namely SNS, SQS, and EventBridge. 

Source de l’article sur DZONE

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