Articles

These statistics represent the universal interest and the importance of business intelligence software across the world.

The worldwide market size for business intelligence and analytics software applications is forecast to reach 16.5 billion in 2023
[Source: Statista]

Source de l’article sur DZONE

As a freelance web developer, how many clients do you get from your website? If you’re like most, you’re probably lucky to get one client every 2-3 months. Unfortunately, that’s very common.

These days it’s not enough just to be a web developer if you want to make really good money. You have to be able to differentiate yourself in the marketplace to get more opportunities. If you can do this successfully, I’m 100% sure that it will help you win more projects and charge higher rates.

So today I’d like to share with you a little bit of my own story. In the last 4 months, I was able to position myself as a specialist with my personal site that ultimately helped me win more projects and get better clients.

The Importance of Niching Down

The first thing that I would invite you to do is to shift your thinking a little bit.

If you want to be a high-paid professional (especially if you’re a freelancer), you need to learn how to market and sell yourself. And the first rule of marketing is to identify your target audience and the result that you help them achieve.

I can’t over emphasize the importance of this.

You need to know exactly who you help and the outcome that you provide. That is ultimately what you get paid for. So you need to define your ideal client.

My suggestion is to pick a market segment that you would love to work with, that has the money to afford you and (ideally) those that have already done some projects for. Once you have identified your target market, you need to create your positioning statement. Your positioning statement should immediately tell who you help and what results you help them achieve.

Here is a formula that you can use to create your positioning statement:

I help __ (target audience) __ do (build/achieve/overcome) ___ (problem that you help them solve).

For example: I help startup SaaS companies build highly converting websites. You can go even narrower if you want, but this is already much better than just saying, “I’m a web developer.”

If your positioning statement is “I help startup SaaS companies build highly converting websites” it can still be narrowed down and improved. As you gain more experience and work with more clients, you can refine it to something like: “I help healthcare SaaS companies build highly converting websites.”

Now imagine if a SaaS startup founder from a healthcare niche came to your site and saw that positioning statement vs a very generic one like “I’m a web developer”. How much easier would it be for you to differentiate yourself and gain a huge advantage over your competitors in the marketplace?

4 Elements of a Perfect Landing Page

“I am passionate about coding, I have 10+ years of experience, client satisfaction is my main goal…” 

Have you ever seen statements like that on someone’s portfolio site? Or maybe it even says that on your own site. From my experience, statements like that don’t really help you convert site visitors into customers.

If you personally go to a company’s website, what would you like to see yourself as a visitor? Somebody saying how good they are, or to find out if they can be a good fit to solve your problem? I think that most of the time the latter is what you’re after. That’s what other people usually go to your website for; they want to know how you can help them solve their problems.

For instance, take a look at this section from Tom Hirst’s website:

As you can see, this immediately helps the visitors understand if Tom is a good fit for them or not. He doesn’t just boast about how good he is, but rather helps the client understand what problems he can solve for them. Another important part here is that Tom doesn’t use a lot of technical terms. Since a lot of his visitors may be not as tech-savvy as he is, there is no point in confusing them with technical jargon. The more you can speak their language – the easier it will be for you to build trust and connection that will later help you during the sales process.

Let me tell you a bit about the 4 parts of my site that I think have contributed significantly to having me win more projects. The 4 elements are problem, solution, proof, and call to action. Let me go over them 1 by 1 and explain why they’re important.

1. Problem

A good way to start your landing page sales letter is by identifying the problem of the client. If you know their pain points and you mention them, you should be able to hook them into reading your copy. And a well-written copy plays a significant role in persuading your visitors to take the next action.

2. Solution

Once you have mentioned their problem, you need to present them with a solution that you provide. You need to show them how working with you can solve their problems. Whatever their problems are, you have to show them that you understand them and can help solve them.

That’s what UX designer Matt Oplinski is doing on his website is doing. He knows that his clients might need help with 3 types of projects: Digital Products, Marketing Websites or Mobile Apps. For example, the clients who are seeking a redesign of their website may have an issue with their current conversion rates. And that’s exactly what Matthew lists in the middle section under “Custom Marketing Website” headline. I would even argue that he may have been a bit more specific with the solutions that he can offer.

The main takeaway here is that it’s important to be very specific with the result that you can help your clients achieve. The more accurate it is, the better it is going to convert.

3. Social Proof

Social proof plays an extremely important role in converting a lead into a customer. When someone comes to your site, they don’t know if they can trust you. If they were to spend one, two, five, ten or even more thousand dollars – they need to feel comfortable with you. They need to have at least some level of trust. That’s why they want to see as many signs as possible that you’re trustworthy.

Social proof obviously can come in many different forms. The most popular and important ones, in my opinion, are case studies with results that you’ve produced and testimonials. They will be absolutely crucial to persuade your clients and be able to differentiate yourself from others.

Here is a good example from Bill Erickson’s site:

Ideally, your testimonials should showcase a particular business goal that you’ve helped your client to achieve. But even if you don’t have those, you can use ordinary testimonials that your clients give you. That alone is better than no testimonials at all.

4. Call to Action

Last but not least you should have a single call to action on your site. Most likely it will be a button to contact you, or book a call with you.

In my opinion, it’s important to have a single call to action because if you give people too many options they will not be so focused on taking an action that you actually want them to take.

I also suggest that you have a call to action button at least 2-3 times on the page: one on the first screen where you have your positioning statement and/or your offer, and one at the very bottom of the page so that when they finish reading they don’t need to go back to the top to take action. Having another call to action in the middle of your page is also a good idea. My advice would be to add it after you’ve described the problem, your solution and presented yourself as someone who can help your leads with their problems.

Results

I started niching down and created my own website four months ago. Being a member of multiple freelance platforms, I’ve been fortunate enough to get enough leads in my target market to test out my strategy. So far the results are pretty amazing.

It has become a lot easier for me to win projects, get clients that respect my knowledge, and my process. Besides that, I’ve been able to significantly increase my rates for my work. A great thing about working with similar projects every time is that you automate and streamline a lot of things, improve your delivery process and become much more efficient. You can even create a productized service. This is something that is very hard to achieve if you’re constantly working on custom projects that have different requirements and involve different technologies.

To be completely transparent, I’m still in the process of building my authority in the niche, polishing my offer and gaining experience. I still have a long way to go. What I can certainly say today is that it has been one of the best decisions in my professional career.

To become a high paying professional in your industry you have to do things differently. Today I tried to show you one of the ways that you can improve your career or freelancing business fast. It probably won’t happen overnight, but in a matter of a few months you can be so much ahead of your competition if you deploy some of the strategies that I’ve shared with you today.

I really hope that this article has helped you gain some perspective and you will start to consider doing a similar thing that I did to achieve amazing results.

 

Featured image via Unsplash.

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Source de l’article sur Webdesignerdepot

Voice is one aspect of technology that is getting bigger and bigger, and showing little sign of relenting. In fact, 2019 data revealed that 22% of UK households owned a voice-controlled digital home assistant device such as an Amazon Echo or Google home. This is double the figure recorded in 2017 and it is predicted that over the next five years nearly 50% of all homes will have one. Smart home adoption rates are increasing, and it shows how voice control is something we are all becoming more accustomed to.

With these high figures, does it follow that voice should be something web designers build into sites? Or is it merely a gimmick that will die out and render sites with hardware and complex design issues? You only have to look at the failed introduction of Google glass to see that certain technological advancements don’t always have the outcome that might be expected.

Multiple Voices

One of the first issues with voice is establishing whether you want sites to recognise everyone’s voices, or just those who have registered. If you’re using the site in a crowded room will it pick up on snippets of conversation from others and think these are instructions? Google Home has a feature whereby you have to register your voice with its app to use more personalised features such as the shopping list. Is this the sort of thing websites would need?

Accents

The implementation of voice is complex, not only does it need to understand certain languages (such as English), but all the accents and variations too. With 160 English dialects alone, that is a lot that the technology needs to understand – not including mispronunciations, slang, and colloquialisms. Also, if a site is used all over the world (which many are) how many languages will it need to know?

Privacy Issues

if there are clips of your voice out there on the web…it can easily be imitated

If a website involves a feature such as online shopping or other functions which require sensitive details to be input, this could put people off using voice. Users need to know where this saved data is being stored, how it will be used and if it is secure. In 2018, HMRC had signed up about 6.7 million people to its voice ID service and HSBC said over 10,000 were registering each week. This shows many trust the service, but experts say that if there are clips of your voice out there on the web (such as in a podcast) it can easily be imitated. Bringing with it security and privacy issues.

According to futurologist Dr Ian Pearson, who invented the text message back in 1991, it won’t be long until we can complete a financial transaction with just a few words and a gesture. This can be a time-saver for things such as online shopping, but we need to ensure there are the correct security steps in place.

Users Don’t Talk The Way They Type

When speaking we tend to use shortened and more colloquial language as opposed to when we type. The voice function on a website will need to be able to adapt for this. One example is if you are filling in a form or comment box by voice for a website, you will need to tell it what to punctuate, letting it know where to add a comma, exclamation mark etc.

Website Processes Need to be Simpler

With the web as we use it now, we often browse through pages, reading other snippets of information before clicking through to the page we want. With voice recognition it will cut out these middle steps. For example, if you are looking for a recipe of something specific, you will just say the command “Show me the … recipe” and it will take you straight there. This direct access to what we are looking for could lead to a simplification of websites.

Regular Updates

With websites as they are now, they need updates semi-regularly, depending on how they are built, how complex they are, and what features we have built into them. A voice-based site will need updating regularly, whether to add new words or processes or to keep up with the fast-adapting technology. It might end up being quite a complex process.

Mistrust

While there are more of us now than ever using voice control via tech such as Alexa, Google, and Siri, there is still a level of mistrust over it. It’s still not quite clear where data is being stored, if it is being stored, and how easy it could be to abuse.

Larger Storage and Bandwidth

If a site is built for voice, will it utilise a ready-built plugin or will it have its own software built by developers? Will this feature require a greater amount of storage and bandwidth to cope with it? These are further factors to consider when thinking of the future of implementing voice to websites.

We Still Don’t Know Where It Will Go

Voice technology while working in some respects, is still a bit of a grey area when it comes to future use. Will it be the next big thing as many have predicted, or will it simply die down?

Look at Google Glass – highlighted as the big new technology, they soon died down and were eventually discontinued. Smart watches were another thing. You can see their initial downfall by reading an article published in 2017 about smartwatches – how major smartwatch makers such as Apple and Samsung rushed into the market before the technology was ready and they subsequently failed. Motorola exited the smartwatch market, Pebble and Jawbone shut down and Fitbit sold 2.3 million fewer devices than in their previous quarter. It was perceived as being a fad. However, fast forward to 2020 and more people than ever are wearing and using smartwatches. The smartwatch market was valued at shipment volumes of 47.34 million in 2019 and is expected to reach 117.51 by 2025, reaching a growth of 15.4 over the next five years.

Will voice follow a similar trend?

No More Impulse Buying

People enjoy browsing websites and many businesses rely on user’s impulse buying and ask their websites to be designed to reflect this. With voice taking you directly to the page’s users want to find, will they bypass these potential selling traps and just buy what they want – rather than added extras? Will it end up being a negative for businesses and see users not as satisfied for the experience?

Voiceless Still Matters

You will also have to remember that not all devices might work with voice, or people might be browsing somewhere where voice cannot be used. This means in the design process it needs to work both for voice instruction and manual use. It needs to work just as well for both to ensure the customer journey isn’t affected.

There are many ways voice can affect how we design websites in the upcoming future. It’s important to take note of market trends and usage – seeing how people use voice and thinking of the customer journey. It’s vital we don’t forget the end goals of websites – whether it’s to inform or to sell, the implementation of voice needs to assist this process not make it harder.

 

Featured image via Unsplash.

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Source de l’article sur Webdesignerdepot

In this time of global economic turmoil, it’s more important than it’s ever been that your financial decisions are based on accurate, up-to-date, market information.

In a world where stock price is a key confidence marker, the businesses that attract attention, secure investment, and grow, are the ones that can demonstrate their value in a wider market.

Up to now, displaying accurate market pricing has been prohibitively expensive, needing direct access to a huge dataset, and the code to mine it. So we’re delighted to introduce marketstack, a real-time market data API that’s reliable, simple to integrate with your site or app, is lightning fast, and includes a free-forever plan.

What is marketstack?

marketstack is a REST API that allows you to access stock data for public companies at 72 global exchanges including the New York Stock Exchange, the Nasdaq, the Tokyo Stock Exchange, and the London Stock Exchange.

marketstack delivers real-time market data, accurate to a single minute, ensuring that the information you base your decisions on, and the information you pass on to your customers, is always up to date.

There are more than 125,000 stock tickers, from over 50 different countries; you can query stocks, or over 75 different market indices; intraday market data is included, meaning you can monitor trades that close at the end of the day; you can even retrieve data about time-zones and international currencies.

Why Choose marketstack

marketstack uses cutting-edge technology to deliver market data in an easy-to-integrate JSON format, which is lightweight and incredibly easy to dig into.

Requests are made via a simple HTTP GET call, and all requests are run through bank-quality 256-bit HTTPS encryption. Whatever code stack you’re using, whether it’s PHP, Python, Node, or plain old JavaScript, marketstack provides comprehensive documentation to get your team up to speed in mere minutes.

The highly reliable cloud infrastructure can handle anything from a few dozen requests per year, all the way up to millions of requests per day. Regardless of the scale of your project, marketstack is robust and flexible enough to handle it.

It’s Not Just About Money

marketstack isn’t just about the bulls and bears of markets, in the tech sector specifically, stock price is an indicator of wider business trends and performance.

When Apple became the first US company to reach a $2 trillion valuation, not only was its stock price central to the story, but it indicated a trend in the tech giant’s dominance that went beyond cold hard cash.

When an eccentric billionaire makes outrageous, and ill-judged comments, and tanks his company’s valuation, the fluctuations in stock price are a big part of the story.

Beyond the spin of politicians, the market index of different exchanges is an indication of what analysts with in-depth knowledge really think during an election campaign.

With over 30 years of historical data, marketstack is a history of business, particularly the burgeoning tech sector, and makes that history available with a simple to use API.

marketstack’s Rock Solid API

marketstack’s API is built on top of apilayer technology, one of the most respected, and trusted API providers in the world, with a huge amount of experience delivering data reliably. Millions of API requests can be run through the API hourly, and it still has almost 100% uptime.

Any API is only as good as the data it supplies, and marketstack’s data is supplied by numerous high-authority providers around the globe, resulting in unprecedented accuracy.

As a result, marketstack is trusted by over 30,000 companies — including Microsoft, Amazon, Uber, and Credit Suisse — and 80+ universities.

Getting Started with marketstack

marketstack is entirely free for up to 1000 requests per month, with access to 1 year of historical data, as well as end-of-day data. No credit card is required to get started, and you’ll never be billed. This is the perfect option for simple integrations, or developers working on proof-of-concept builds. What we really like about marketstack is that the free package is genuinely usable. It’s not just a trial version that presses you into upgrading.

For anyone who needs more comprehensive data, packages that include market indices, technical support, and commercial use permissions, start at $9.99 per month, or just $7.99 per month when billed annually.

Head over the marketstack today to claim your free API key, and get started.

 

[– This is a sponsored post on behalf of marketstack –]

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Source de l’article sur Webdesignerdepot

We are moving toward a future where everything is going to be autonomous, fast, and highly efficient. To match the pace of this fast-moving ecosystem, application delivery times will have to be accelerated, but not at the cost of quality. Achieving quality at speed is imperative and therefore quality assurance gets a lot of attention. To fulfill the demands for exceptional quality and faster time to market, automation testing will assume priority. It is becoming necessary for micro, small, and medium-sized enterprises (SMEs) to automate their testing processes. But the most crucial aspect is to choose the right test automation framework. So let’s understand what a test automation framework is.

What Is a Test Automation Framework?

A test automation framework is the scaffolding that is laid to provide an execution environment for the automation test scripts. The framework provides the user with various benefits that help them to develop, execute, and report the automation test scripts efficiently. It is more like a system that was created specifically to automate our tests. In a very simple language, we can say that a framework is a constructive blend of various guidelines, coding standards, concepts, processes, practices, project hierarchies, modularity, reporting mechanism, test data injections, etc. to pillar automation testing. Thus, the user can follow these guidelines while automating applications to take advantage of various productive results.

Source de l’article sur DZONE

Whether it’s heart rate tracking or a reminder to take medicine, the Internet of Things (IoT) has brought a new revolution in the healthcare industry. IoT is bridging the gap between doctors, healthcare facilities and patients by allowing them to connect remotely.

Grand View Research revealed that the global IoT in the healthcare market is expected to reach $534.3 billion by 2025, expanding at a CAGR of 19.9% over the forecast period. From personal fitness tracking products to remote monitoring applications and surgical robots, IoT has the potential to bring innovation to the healthcare ecosystem.

Source de l’article sur DZONE

While a lot of the research for web designers that’s come out this year has to do with COVID-19, we’re starting to see a light at the end of the tunnel. Many of these reports aren’t just looking at the effects of the pandemic on business and marketing today. They’re now looking at what consumers plan to do once the pandemic is gone.

So, I have some very interesting research for you here today. Three of the reports have to do with coronavirus side effects — pertaining to ecommerce, market research, and freelancing — and one of them is just a really great argument against using PDFs on websites.

1. The Digital 2020 Survey Says Ecommerce Growth Will Continue Post-Coronavirus

Obviously, everyone is paying close attention to COVID-19’s impact on the world. For the purposes of the work you do as a web designer, you should be clued into what it’s doing to the business and marketing fields. Because, if those opportunities dry up or companies begin to pivot, you need to be ready to adapt.

The Digital 2020, a joint monthly report from we are social and HootSuite, brings interesting news about the state of ecommerce thanks to COVID-19.

Because the pandemic has forced consumers indoors, online shopping has increased. But, according to about half of those surveyed for this report, this isn’t some temporary solution. They plan on doing more online shopping even after the pandemic ends.

This means that web designers are sitting in an enviable position now and for the foreseeable future. If you’re not already helping businesses sell through their websites, now is the time to do so as more and more businesses are going to need reliable online stores to sell their offerings through.

2. eMarketer Shares Data on Social Listening

When conducting research at the beginning of a design project, what kinds of sources do you turn to for quick and reliable information? Your client provides you with information on their business, industry, and the competition, of course, but what else?

You can conduct user surveys and interviews, but those take time and resources. It also usually means working with clients who have existing businesses and user bases to tap into. Unless you’re working as a UX designer where that’s a big part of the work you do, you might not have the ability to do that level of research.

As reported by Gartner (via eMarketer), leading marketers are now learning about their target audiences through the following channels:

Thanks to the surge of traffic online right now, social listening platforms have become really useful resources for learning about one’s users, with 51% of marketing leaders using them.

If you feel as though your initial research and planning phases could use a boost, I’d recommend taking advantage of one of these social listening tools now.

If you build websites for a specific niche, you can set up keywords/hashtags that are universally relevant to (most of) your clients. By listening in on these conversations regularly, you can become more attuned to what the visitors of your websites actually need and you can proactively build better experiences for them as a result.

3. Upwork Reports Increasing Numbers of Freelancers Entering the Market

The main focus of the Upwork 2020 Future Workforce Report is on how employers are changing their approaches to hiring now and in the near future. And the basic premise is this:

  • It’s long been predicted that more and more of the workforce would be allowed to work remotely.
  • COVID-19 has escalated those predictions to the point where most of the workforce is remote right now.
  • Businesses see the value in remote work arrangements, especially if it enables them to get work done more quickly and cost-effectively by freelancers.

While this is certainly great news for web designers looking for new clients, the report also provides us with this data:

64% of professionals in the top of their field work independently. That statistic alone means you’re up against some tough competition. But there’s also the 50% rise in signups on freelancer marketplaces that should have you worried.

Even though business demand for freelance talent is growing, this unprecedented rise in freelance competition may pose some problems. So, if you’re not already doing everything you can to position yourself as the web designer in your niche, get going on that now so you don’t get drowned out by the rising number of competitors.

4. NNG Says That PDFs Are Unsuitable for the Web

While I don’t have statistics to share with you from the Nielsen Norman Group’s post on why the PDF is “Still Unfit for Human Consumption”, I do have a ton of usability arguments against them that are worth summing up here:

  1. PDFs are written in the style of print documents, which means that strategies we use to design content on websites — like making a page scannable and accessible — don’t apply.
  2. They’re not designed to be as concise or attractive as a web page.
  3. They don’t operate like a website, which disrupts the seamless experience you’ve worked so hard to create when one is opened up from your site.
  4. The website navigation disappears and any sense of orientation (besides the browser “Back” button) goes out the window.
  5. There’s no way to build an internal navigation in a PDF document, save for internal linking or a table of contents.
  6. If they’re formatted for paper sizes, scrolling through them can be difficult for mobile users.
  7. They load more slowly the bigger they get, so unless it’s something like a small and optimized menu, expect visitors to wait for the download to appear.

And those are just the arguments that came from NNG’s researchers. Take some time to read through real user complaints about PDFs and you’ll never want to include one on a client’s website again.

Wrap-Up

Thankfully, the research for web designers and marketers is finally starting to move away from the confusion and speculation we saw a lot of earlier this year.

Just as with anything we do on the web, the more time you give it, the more data you can collect. And, luckily for us, the data suggests that there’s a pretty positive outlook for web designers if they position themselves the right way now.

 

Featured image via Unsplash.

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Source de l’article sur Webdesignerdepot

In 2019, to keep pace with an interior redesign of its visitor experience, the Empire State Building decided to redesign its website. Blue Fountain Media were engaged to deliver the project. With the new site launching, we spoke to Head of Design, Tatyana Khamdamova about designing for the world’s most famous building.

Webdesigner Depot: The Empire State Building is probably the most iconic building in America, if not the world. Were there any points at which you thought, “Oh God, this is too much pressure”?

Tatyana Khamdamova: Yes, of course, it was a lot of pressure knowing that people all over the world will be looking at your work. But with the pressure, we also felt excitement and pride that we got to work on such an iconic project. Just thinking that we are doing the site for Empire State Building made us feel proud of all that other work we did during our whole life that gave us the opportunity to be a part of this project.

WD: Blue Fountain Media is a large agency. Did you utilize the whole company, or was there a smaller, dedicated team tasked with creating the site?

TK: On a project like this one, you need the expertise of the team members from all departments in the agency. You want people to work together from the beginning to ensure that their knowledge helps to shape the project and produce the best possible outcome. It’s important for designers and marketers, for example, to be a part of the strategy and UX phase to provide their input which minimizes tunnel vision and generates more ideas. You can only achieve the best results if every single detail from strategy to design to development is done right.

WD: That’s a lot of people to coordinate. Did any roles naturally come to the fore, or is design leadership a quality that varies from person to person?

TK: Some people are natural leaders in their fields. But, sometimes a certain project requires people to take responsibility and show their leadership skills within the team. So I would say that it’s a quality that varies from person to person and doesn’t depend on a role or a title at all.

WD: What were the central aims of the redesign?

TK: ESB’s previous website did not reflect the level of design to match their iconic brand, UX was not user friendly, the content was outdated, and they wanted to grow online individual and group ticket sales. In addition to competing with global and NYC based tourist attractions, ESB was also faced with growing competition in the NYC Observatory market with Top of The Rock, One World Observatory, and Edge at Hudson Yards.

While the building underwent a $165 million renovation, BFM was tasked with creating a best in class website that reclaimed their iconic brand identity while providing an intuitive, and enjoyable user experience for both domestic and international visitors looking to learn about the building, exhibits, and the many ticket experience packages that they offer to visitors.

WD: How do you approach researching a unique project like this?

TK: We went to the source! First, we spoke to visitors of the Empire State Building while they were in line. What was their experience, did they use the website, what made them choose to visit the observatory instead of or in addition to some of the other competing observatories in the city. We then looked at other key tourist towers worldwide to see how they are positioning themselves globally to draw inspiration. We did in-depth stakeholder interviews that included folks working at the building every day and the types of interaction and questions they field from visitors. We conducted surveys of international travelers to understand their motivations and concerns. Finally, we dug into the website itself by testing using various protocols and platforms to understand the visitor paths, what they were able to easily do, and what tasks they may have found challenging. Drawing from all of those insights, we planned and designed the site using an iterative process.

WD: ESB visitors come from all over the world; how did you tackle designing for an international audience?

TK: People across the globe speak different languages, have different cultures and needs. Our goal was to learn about the audience and give them a site that looks and feels like it was created for them. Luckily we were working for the iconic building that is well known internationally and capturing the design aesthetic of the building itself already made the site recognizable across the globe. When working on the project we also were making sure that all users can see the information in their local language when they land on the site and have easy access to the language selector in case they want to change it. When you translate from one language to another the number of words and characters is not always the same. It was important to make sure that the site is designed and developed with an understanding of how the content will be displayed in other languages. With the localization help of our parent company Pactera EDGE we successfully translated the site in several languages and tested it to ensure that it looks right for the local and international audience.

WD: The famous view of the ESB is the external view, but your design feels more in keeping with the experience of the building’s interior. Was that a conscious decision?

TK: It was a conscious decision to create a site that makes you feel like you are visiting the building. Our goal was to make the visitor excited to buy a ticket and see all that beauty with their own eyes. But, if someone doesn’t have an opportunity to come to NY we wanted to make that online experience as close to the real one as possible. We understand that nothing will replace the actual visit to the Empire State Building but we wanted the website to feel real and by using the great photography and amazing Art Deco design elements, we were able to do so.

WD: How did you interpolate such a complex style as Art Deco into a functional site?

TK: Fortunately for us, our office is located a couple blocks away from the building and we had the opportunity to go there and see some of the details. We also had access to the great photos of the renovated hallways, exhibits, and observatory decks, which gave us the idea of how the Art Deco elements were used in the interior design of the building. We all know that interior design and web design have different needs and goals so it was an interesting challenge to design a site that makes you feel like you are inside the building without overwhelming users and that content is easy to read and the ticket purchasing process is simple and clean. We re-created a lot of design elements used on the ceiling, walls, and floor of the building simplified those elements and made them part of the website design. A lot of those elements were used in the background, call to actions, icons, and maps, and combined with the brand colors used in both interior and web designs we were able to give the site the Art Deco look.

WD: There’s been speculation in the design community recently that Art Deco may re-emerge as a trend in the 2020s. Having worked with the style, do you think it could benefit the wider web?

TK: This was a very specific design approach for a very specific project that takes us back to the 1920’s and emphasizes that era through modern twists in web design. I do not see how it can be applied on the web in general unless the client specifically asks for it, for example, architecture website, real estate, or furniture site. Every project is unique and has its own goals and style and there is no one solution that will fit all. As of today, The ESB is Art Deco in a sense and it truly owns that style.

WD: Can you share some details on the technology stack you employed?

TK: The site was built on the Drupal CMS, integrates with Empire’s partner Gateway Ticketing System, and is hosted on Acquia.

WD: Why Drupal? Does it have qualities that suit a project of this scale, or is it simply the case that BFM had the pre-existing expertise of Drupal to facilitate the build?

TK: BFM is a dev-agnostic production team and we always ensure we’re making the best recommendation to our clients. In this case, the previous website was built on Drupal, so in order to decrease the effect of a new platform rollout that would be unfamiliar to the internal ESB teams, we decided to keep the site on the Drupal platform. Luckily, Drupal is an extremely flexible CMS and the needs of the site perfectly align with what Drupal provides.

WD: With visitors from around the world, the range of browsers and devices you had to consider was vastly larger than most projects. Did you draw a line for support? If so, where was it?

TK: BFM constantly updates our list of supported browsers and devices to stay in line with changing technology trends and device usage around the world. We’re extremely lucky that our larger organization, Pactera EDGE, has deep roots in globalization and localization, so we leveraged their team to help us with all aspects of website visitors from the many regions around the world, including translation services and testing. Since this was a complete overhaul, we ensured the baseline standard for all devices was met and will continue to enhance as the future technology needs become apparent.

WD: The Empire State Building gets millions of visits each year, what sort of server resources do you need to throw at it to guarantee uptime?

TK: BFM is a partner of Acquia, and Empire State Building is hosting their new site with them. Acquia is a wonderful ecosystem built specifically for high performing drupal websites and provide many tools for their hosted sites to be able to handle fluctuations in visitors, traffic surges, and with the 24/7 support offered, they can easily manage the changing needs of worldwide visitors.

WD: Now it’s live, how does the new ESB site relate to its real world presence?

TK: The Empire State Building defines the New York City skyline. The world’s most magnificent Art Deco skyscraper, it’s a living piece of New York history and an instantly recognizable symbol of city culture today. The old site did not reflect the amazing interior and exterior design of the building and we had a chance to showcase the redesigned interior and bring more attention to the beautiful Art Deco design elements. We wanted to create the site to make you feel like you are visiting the building. By showcasing the exhibits, renovated halls, and observatories through compelling photography and architectural details, our goal is to make the visitor excited to buy a ticket and see all that beauty with their own eyes.

We’d like to thank Tatyana for taking the time out of her day to talk to us.

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