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Guide à l'implémentation de l'architecture BLoC dans Flutter

Guide à l’implémentation de l’architecture BLoC dans Flutter

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Découvrez comment implémenter facilement l’architecture BLoC dans Flutter avec ce guide pratique ! Apprenez à créer des applications plus robustes et plus faciles à maintenir.

## Flutter : Un Cadre de Développement d’Applications Mobiles Open-Source Très Populaire Créé par Google

Le logiciel Flutter est un cadre de développement d’applications mobiles open source très populaire créé par Google. Il permet aux développeurs de créer des applications mobiles, web et de bureau natives à partir d’une seule base de code.

Selon le dernier sondage mené par Google, plus de 50 % des développeurs Flutter ont utilisé le cadre depuis moins d’un an. Près de 90 % ont déclaré être «satisfaits» ou «très satisfaits» de Flutter. De plus, Flutter a été reconnu comme un cadre à hautes performances en matière de satisfaction et d’adoption des développeurs par de nombreux rapports de l’industrie, tels que les «résultats du sondage des développeurs 2020» de Stack Overflow et le rapport «Cadres de développement d’applications mobiles 2021» de GoodFirms.

Flutter offre aux développeurs une variété d’outils et de fonctionnalités pour faciliter le développement d’applications mobiles. Il comprend un kit de développement logiciel (SDK) qui comprend des bibliothèques, des outils et des composants pour créer des applications natives pour iOS et Android. Il offre également des outils pour le développement Web, tels que le navigateur Web Flutter, qui permet aux développeurs de créer des applications Web à partir du même code source que les applications mobiles.

Flutter offre aux développeurs une variété d’outils et de fonctionnalités pour faciliter le développement d’applications mobiles. Il comprend un kit de développement logiciel (SDK) qui comprend des bibliothèques, des outils et des composants pour créer des applications natives pour iOS et Android. Il offre également des outils pour le développement Web, tels que le navigateur Web Flutter, qui permet aux développeurs de créer des applications Web à partir du même code source que les applications mobiles. De plus, Flutter propose une variété de widgets personnalisables qui peuvent être utilisés pour créer des interfaces utilisateur riches et intuitives. Les widgets sont conçus pour être facilement personnalisables et réutilisables, ce qui permet aux développeurs de créer rapidement des applications à l’aspect professionnel.

Enfin, Flutter est livré avec un ensemble complet d’outils de débogage et de tests pour aider les développeurs à tester et à déboguer leurs applications. Les outils comprennent un débogueur intégré, un simulateur mobile intégré et un ensemble d’outils de test automatisés. Ces outils permettent aux développeurs de tester facilement leurs applications et d’identifier rapidement les bogues avant la mise en production. En outre, Flutter est entièrement compatible avec les principaux systèmes d’exploitation mobiles, ce qui permet aux développeurs de publier facilement leurs applications sur les magasins d’applications respectifs.

En résumé, Flutter est une plateforme de développement d’applications mobile très populaire et puissante qui offre aux développeurs une variété d’outils et de fonctionnalités pour faciliter le développement d’applications mobiles. Les outils intégrés, tels que le SDK, le navigateur Web Flutter et les widgets personnalisables, permettent aux développeurs de créer rapidement des applications à l’aspect professionnel. De plus, Flutter est livré avec un ensemble complet d’outils de débogage et de tests pour aider les développeurs à tester

Source de l’article sur DZONE

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Building a Secure Mobile App in the Cloud

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This is an article from DZone’s 2022 Enterprise Application Security Trend Report.

For more:

Read the Report

Building secure mobile applications is a difficult process, especially in the cloud. We must consider that mobile platforms, like iOS and Android, have completely different architectures and quality guidelines. Also, we need to take care of our cloud architecture on the back end. In this article, we will have a look at the top six security vulnerabilities, OWASP’s best practices for building/testing iOS and Android applications, and guidelines for iOS and Android. Last but not least, we will explore an example of DevSecOps for mobile applications. 

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Why Is the Flutter Framework Better Than React Native?

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Flutter is a new framework for developing mobile apps that promise to be faster and more efficient than React Native. But what exactly is Flutter, and how does it compare to React Native?

Flutter is a mobile app SDK that allows developers to create high-quality native apps for both iOS and Android. Flutter uses the Dart programming language, which is similar to JavaScript, but with some important differences.

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2 Crucial Differences Between Native and Hybrid Mobile App Development

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Suppose you are trying to decide whether to use native mobile application development or a hybrid mobile application development approach for your project. In that case, there are numerous considerations, and you will, of course, have to look closely at your business requirements. 

This article focuses on just two of the crucial differences between native and hybrid mobile application development and may help get your discussions started.  

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Exciting New Tools For Designers, March 2022

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We’re going to have some fun this month. There are so many new tools and resources out there for designers that make life easier, and others are simply enjoyable.

Here’s what is new for designers this month …

Polka Dot Generator

Polka Dot Generator is exactly what you think. Adjust colors, dot size, shadow, and fuzziness, and then export the CSS for use in your projects. This could make for fun effects or backgrounds.

Design Memes

Design Memes is just a lot of fun. It’s a collection of memes based on design culture updated daily. It’s a little silly and a little reflective. Yes, it’s completely ok to laugh at yourself.

Pppointed

Pppointed is an SVG arrow-making tool that helps you create cool pointers without a lot of effort. Just pick a color, shape, and style, and you are ready to go. Save your custom arrows as SVG files or copy the code and use them on the web whenever you want to point at things visually.

Open Source Color System

Open Source Color System is a set of palettes that include carefully picked colors to help you overcome interface challenges. For example, it is one of the only color tools out there that includes palettes for light and dark modes. It’s also designed with accessibility in mind to help you create a complete and usable system.

Cowsay

Cowsay is a nifty little web interface of the same name made with Svelte and HTML Canvas. Play with it and then copy your art as ASCII or an image.

Minze

Minze is a simple JavaScript framework for native web components. It’s tiny and fast, modern, shareable, framework agnostic, and uses TypeScript to scale your component library. Plus, you can get started with it right away.

Tally

Tally is a simple – and free – online form builder. You can use it without coding, and it works like a document file, so there’s no learning curve. You can create unlimited forms, integrate with other tools, set logic, collect payments, and more. There’s a pro version as well if you need even more features.

Hue.Tools

Hue.Tools is another color tool to help you maximize effort when creating palettes. Generate a color you like, see specs and values in all the different color spaces, inspiration from design sites, and colors that work with it. It’s fun and functional.

Sturdy

Sturdy is a low overhead code collaboration platform for fast-moving teams. With Sturdy, you work in the open with your team. Discover and interact with draft code as it is written. Those team drafts are like live pull requests (Figma or Google Docs) but using your local editor.

Mage

Mage is a tool that transforms your data into predictions. Build, train, and deploy predictive models in minutes with no AI experience required. This is a premium tool, but you can try it for free.

Huemint

Huemint is a machine-learning-based color scheme generator for websites, graphics, and branding. There are many options to play with, and you can generate some pretty interesting combinations that ordinarily you might not think of.

CSSUI

CSSUI is another tool you’ll love because it includes pure CSS interactive components without any JavaScript. It’s easy to customize, uses standard HTML, is easy for all levels to use, is tiny and fast, and supports pretty much all modern browsers. It’s an open-source tool that you can download and use immediately.

UI Icons Line – Free

UI Icons Line – Free is a set of 1,000 free vectors for use in your projects. Who doesn’t need a robust set of icons?

Skill Icons

Skill Icons is a set of icons to help you showcase your design and development skills on your resume or GitHub. They all look great and match.

Ambient Design

Ambient Design is a mobile app design market where you can get mobile UI kits for Figma. Purchase kits separately, or buy quarterly or yearly plans to access all current and future UI kits.

TextFrame

TextFrame lets you create animated tutorials for your users to get the help they need. It integrates directly with WordPress or any other website with just a couple of lines of code and includes plenty of customizable options to make it easy for you to help others understand how to use the website. The tool is free for one site and just a few bucks per month for additional sites.

Booqsi

Booqsi is a fun new social media network for book lovers. The platform is still in beta and lets you save and share books, create shelves for reading, and doesn’t force a connection to Amazon. It’s just all about the books. And there’s a bonus: every link from the site goes back to bookshop.org to help you find and support local bookstores.

Stylo

Stylo is an open-source WYSIWYG interactive editor for JavaScript. It is made to bring great user experience and interactivity to the web, for everyone, with no dependencies. It has an interactive design, is customizable, and is future-proof.

Tutorial: How to Favicon in 2022

How to Favicon in 2022 is an excellent lesson on the five icon files every website needs (plus one JSON file). If you are creating more than that, this is a must-read.

Tutorial: Creating Generative SVG Grids

Creating Generative SVG Grids is an in-depth, step-by-step tutorial for anyone who wants to create a more artistic SVG. It uses a handful of tools, including SVG.js, Generative Utils, TinyColor, and GSAP.

Fromage

Fromage is a new and beautiful premium typeface family from Adam Ladd. It includes 14 styles with an interesting serif and alternative sans option. The high-contrast design is great for a variety of projects.

HD Colton

HD Colton is a premium super sans serif typeface with a whopping 91 styles and family package options. It would make a bold statement as a display option.

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Using Micro-Interactions to Drive UX

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Micro-interactions effectively communicate brand identity and ethos while strengthening ties with the customer. These habit-forming tools make for a fun and seamless user experience. Facebook’s ‘likes’ and Tinder’s ‘swipes’ are two classic examples. 

Micro-interactions originated with the need to guide customers who had hit a snag while using a service or a product. The goal was to ease customers into being more product-savvy via subtle reassurance and feedback. Micro-interactions are now employed by everything from washing machines, to coffee makers.

Along with feedback, prompts, and recommendations, they can also present customers with an appealing visual reward upon finishing a task. When used optimally, micro-interactions drastically enhance the navigation and simplify how users interact with sites and apps.

How Micro-Interactions Work

Here are the four structural elements to a simple micro-interaction: triggers, rules, feedback, and loops. Every micro-interaction has a significant component to organize the operational cycle. It lets you control feedback and runs, so the users understand the consequences of their performance and feel motivated to follow through.

Triggers

This feature begins micro-interactions of both the user-initiated (prompted by user) and system-initiated (driven by the system) kind. For example, a click, scroll, swipe, tap, and pull are common triggers that users carry out. So making a payment, booking a cab, and clicking or tapping on the hamburger menu all fall under this category. On the flip side, the user’s alert prompt upon entering a wrong password is a classic system-generated trigger. 

Rules

This element determines what happens after the user sets a prompt into motion via tapping, clicking, scrolling, or swiping. Rules refer to the fact that apps decide the triggers that users employ — Tinder’s ‘swipe’ feature illustrates this point. These rules gradually become a habit-forming action that users get accustomed to while regularly engaging with an app.

Feedback

During this process stage, the system informs the user via auditory, visual, or haptic cues. It engages the users and encourages them to proceed further in their process. For example, the progress bar of a download, the visual representation of steps cleared in a circle, or the visual, aural, and tactile indication upon the success or failure of payment are all a part of the feedback mechanism.

Loop/Modes

This final stage entails tiny meta-rules of the process and determines the frequency and duration. A classic example from an ecommerce app is the ‘Buy Now’ transformed to ‘Buy Another’ Before the user loses interest in the app, the app typically uses such a loop to get them to re-engage with the app. 

How to Use Micro-Interactions

We’ve established that micro-interactions are fabulous, but not every UX interaction on your app or site needs one throughout the wireframe. Overusing this tool could saturate the overall creative experience your design may want to offer. Worse, it might even end up confusing the information hierarchy. It undermines the design and unbalances the user experience of discomfort and irritability. So it’s crucial to know when exactly to use them.

Let’s find out how few quick tips on micro-interactions can elevate and humanize your mobile user experience:

  • Swipe right or left: A signature move made entirely on swiping micro-interaction featured in the famous Tinder app. Swiping is an easier action than clicking or tapping.
  • Call-to-action:  As part of the last step during payment or order, place a ‘Confirm Order’ or ‘Book Now’ prompt, which gives the task a sense of urgency. As a result, having acted on it feels like a minor achievement. 
  • System status: Your app user wants to know what’s happening. System status lets them know they are moving in the right direction and helps avoid confusion. Sometimes, users even run out of patience while uploading a picture, downloading a file, or filling up the registration form.
  • Classic notifications: Users need a quick reminder of products selected/wishlist in their abandoned cart with a reduced attention span. A simple notification can nudge them toward finalizing the purchase. 
  • Button animation: Animated buttons are not only cute, but they also help users navigate the mobile app swiftly. Try out attractive colors, fonts, sizes, shapes, and clipart elements corresponding to the animation and create that cool button to pop up when tapped or hovered on. 
  • Animated text inputs:  A simple process of a likable element like zooming in while entering data into a form or filling up card details for payment can enhance the user experience.
  • Reward an achievement:  Especially true for educational and health apps, micro-interactions celebrating big and small milestones with a badge or a compliment of encouragement can strengthen a user’s engagement with the app. 

Benefits of Micro-Interactions

  • Brand communication: A successful brand ensures that the transmission to the buyer is engaging, positive, and hassle-free. When micro-interactions show a process status clearly, it creates and reinforces a positive image for your brand.
  • Higher user engagement: Experts say micro-interactions engage users better. These tiny elements subconsciously create the urge to keep interacting with your app. For example, each push or nudge notification acts toward redirecting your customers back to your app.
  • Enhanced user experience: From shopping to banking to traveling to learning to staying healthy, there’s an app for everything. A wide range of activities elevates the overall user experience and stays ahead in the game. Micro-interactions can work that magic for your brand. 
  • Prompt feedback: It’s frustrating not to know what’s happening behind the blank screen, especially during a purchase. Instant feedback via visual, sound, or vibrating notifications makes for a pleasant user experience. 
  • Visual harmony: Micro-interactions initiated even with a tap, swipe, typing, or scrolling are all a part of the UX design’s overall appeal. The trick is to keep all the interface elements in perfect sync with the app’s visual features.

Micro-Interaction Best Practices

Here are a few basic principles you should follow when you introduce a micro-interaction to the user experience.

1. Keep it simple, stupid (KISS)

KISS is a famous design principle that becomes even more important in the case of micro-interactions. The goal is to make the user journey delightful and not be a distraction.

2. Keep it Short

It has ‘micro’ in the name itself. But, again, micro-interactions aren’t supposed to be show stars, and a lengthy micro-interaction only distracts the user. 

3. Pick the Right Place

You should always consider the options carefully before choosing the spot for any micro-interaction. The widely used user-interaction designs are popular for a reason. Many people have already approved them, so you can safely continue with them. The use of micro-interaction should also sit well with your brand image. 

See also if the placement of a micro-interaction is reaching your ideal customer or not. And even consider whether you need a micro-interaction to begin with. 

And That’s a Wrap!

As UX designers, we can profoundly impact the overall design of sites and apps, the user’s journey, their interactions with our product/service, their connection with the brand, and the ease of doing a transaction.

We want customers to connect to our brand, love our products, and experience our exceptional customer service. But most of all, we want to earn their trust and loyalty.

 

Featured image via Pexels.

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15 Best New Fonts, January 2022

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With a new year here, it’s time to try out some new fonts.

Whether you’re designing a brand new website or redesigning an existing one, the following list of fonts has you covered. In addition to the dependable serifs and sans serifs we use to create attractive and readable content, this roundup also has some fun additions, including one you can use for websites advertising Valentine’s Day deals next month.

Antona

Antona is a geometric sans serif font family with 16 different styles. The solid structures and ample white space within the characters give off a safe and friendly vibe.

Aromanis

Aromanis is a small font family with just two variations: Regular and Shadow. This new font supports nearly 70 languages and has an extensive Latin character set with localized forms. This font works best in branding for youthful companies with a playful vibe — from logos to posters and everything in between.

Black Coopy

Black Coopy is an edgy display typeface that would work well for sporty brands. In addition to the standard alpha, numeric, and punctuation sets, the font also comes with a variety of “swash” characters that can be used to frame your bold headlines.

Cimory Love

Don’t wait until February to start thinking about how to infuse a little romance into your designs. Cimory Love is a script font that comes in two styles: Regular and Italic. In addition to using it to promote Valentine’s Day sales, this could also be a cute font to use on websites for small gift shops, bakeries, and so on.

Cotford

Cotford is a contemporary serif font with a ton of flexibility built into it. It comes with eight variations — three text and five display weights. Designers can use one of the many pre-designed styles or they can modify this dynamic font set to make it suit their specific needs.

Digno

Digno is a beautiful, informal serif font that’s easy on the eyes. The font family comes with 14 weights covering a wide spectrum — lights, mediums, heavies, and even a couple of “Book” weights are thrown in if you want to add some personality to those text-dense pages of yours.

Dogly Comika

Dogly Comika is a rounded display font with two styles: Regular and outline. While it’s promoted as a font for animals and pets, you could use it for any type of website hero image, mobile app splash screen, video game, or social media graphic for brands with a fun vibe.

Guzzo

Guzzo is a nostalgic typeface inspired by mid-century grotesques. With 24 styles ranging from Condensed Thin to Extended Black and unexpected character variations (like the random cursives in the italics), you could realistically create interesting font pairings right from within this family.

Idem

Idem is a contemporary serif with nine wide-ranging styles that would work well for headers and text alike. Inspired by literary publications and commercial artists from the earlier part of the 20th century, this font family has a highly legible structure with a bold flare.

Jantur Type

Jantur Type is a geometric sans font that supports over 200 Latin-based languages. While you could use one of the Thin or Regular weights for editorial content, this font will be most effective in shorter headers and paragraphs where it can make a greater impact on messaging.

Loretta

Loretta is an elegant serif designed specifically for the body of your web pages. Because of its calligraphic roots, this particular font would work great for high-end digital publications or blogs that promote luxury lifestyles and goods.

Rebrand

Rebrand is an exciting take on geometric sans. There are two sub-families in Rebrand: Display comes with nine weights as well as alternative characters and dingbats; Text comes with seven weights that cover a broad spectrum of styles. Because of the size and variety of this font family, you could easily make this the go-to font for a company’s branding, headers, and body type.

Royal Grotesque

Royal Grotesque is a resurrection of a 1914 sans serif font called Wotan. Only one version of this font is available (Regular) and it would work great pretty much anywhere on the web with its clean and neutral design.

Selva

Selva is an attractive Scotch typeface that has a traditional Roman serif family, an italicized version of each Roman, as well as a script family. If you’re considering using a script font for branding or headlines, the classic and delicate details of this particular font would make for an interesting choice.

Sunset Gothic

Sunset Gothic is a sans serif inspired by signage found near and around Los Angeles. Because this signage was often painted directly onto shop windows and building facades, the letterforms had to be extremely legible for passersby and drivers alike. This font draws upon the hand-painted, vector-based styling of those painted promotions.

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How To Improve Mobile Application Performance Through Cloud Integration

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Mobile application development has increased tenfold due to the high demand for such digital platforms among users worldwide. According to a report, there are more than 3 billion mobile application users, and this is where most businesses are looking to capitalize.

Mobile application software helps businesses engage users on mobile devices, making it an attractive investment. Mobile applications offer higher engagement value for organizations, but they also help organizations generate more leads. 

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7 Tips for Transforming CX with Live Chat

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Not so long ago, customers only had a couple of ways to interact with brands. 

If you had an issue with a product or service, you could reach out through the customer service phone number or send an email. Occasionally, sites would introduce dedicated forms on their website that allowed consumers to send support tickets straight to the service desk – but that was it.

The problem with this kind of service was all the waiting. 

Send an email or ticket, and you have no idea when the company is going to get back to you. Customers end up refreshing their inbox all day, waiting for a response. Call the company, and 9 times out of 10, you’ll be placed on hold. You can’t exactly do much when you’re stuck listening to hold music, so customers are gradually getting more frustrated as they wait for a response. 

Fortunately, the evolving digital age has introduced a new solution: live chat.

Transforming Your CX With Live Chat

Live chat is a quick and convenient way for your customers to contact your business and get a response immediately. The result is happier clients, better customer satisfaction scores, and even opportunities for bigger sales. 

More than 41% of customers say they expect to see live chat on a site. 

Even if you don’t have an agent on hand to answer a chat message immediately, you can create an automated system that notifies your customer when someone is available. That means they can go and do other things while they’re waiting for a response. Live chat solutions with bots can even allow your customers to fix problems for themselves. That’s pretty convenient!

Widgets equipped with answers to commonly asked questions can automatically deal with customer queries or help them find solutions to their problems before passing them over to an agent. This means that your customer gets a solution faster, and your agents don’t have as much pressure to deal with. It’s a win-win – as long as you get it right. 

Unfortunately, a lot of companies don’t know how to implement live chat experiences correctly. 

Kayako’s study into 400 customers found that 47% couldn’t remember the last time they’d had a positive experience through a live chat tool.  

How to Upgrade Live Chat CX

The evidence shows that customers love the idea of live chat, but the reality of how businesses implement this technology isn’t always ideal. 

However, since 86% of customers say they’re willing to spend more on a better customer experience, it’s worth figuring out what separates a good live chat interaction from a bad one. 

1. Set Expectations Instantly

Setting the right expectations is crucial if you want to generate better satisfaction for your customers at a later date. When customers know what to expect from your live chat strategy, they can also make more informed decisions about which support channels they’re going to use, and whether they want to hang around for someone to answer their messages. 

The first thing you should do is showcase your agent’s availability. In this example from Help Scout, you can see whether the team is active, online, and ready to talk. The company also sets expectations for how quickly you can get an email response if you don’t want to chat.

Other ways to set expectations include:

  • Showing your opening hours: List when team members are usually available to answer questions if you’re not currently online. 
  • Topics: Offer your customers some topics that they can ask about or use the welcome message on your chat tool to direct your customers to an FAQ page. 
  • Restrictions: If there’s anything you can’t deal with over live chat, like changing a customer’s password, let them know in advance so they don’t waste time.

2. Leverage Pre-Chat Forms

Pre-chat forms are some of the most important parts of the live chat experience. They ask your customer to explain their issue to your chatbot so that they can be directed towards the right agent. Using these forms correctly ensures that your agent has all the information they need to solve a problem fast. 

You can even set up automated systems that direct customers to different agents and teams based on their needs. For instance, the live chat app on Outgrow.co gives customers the option to fill out different forms depending on whether they want answers to a question, a demo, or something else.

The button you click on dictates which professional you’ll get through to. Although filling out a form can seem like an extra friction point for your customer at first, it helps to streamline the customer journey. After all, if you can direct the customer to the right agent the first time, there are fewer chances that they’ll need to explain their issue to various different people. 

Here are a few things you can ask for in the live chat form to make it more effective:

  • The customer’s name: This will help to personalize the conversation. It could also be an opportunity to track down any background information you have about an existing customer and the orders that they may want to speak to you about.
  • An email address: Having an email address will allow you to bring up a customer’s record on your CRM. It also means that you can send any information that the customer needs to their email inbox at the end of the conversation.
  • A brief explanation: Ask your customers to share what they’re reaching out to you about and use keywords in their message to assign the chat to the right agent or professional. You could even add a drop-down menu of topics for them to choose from. 

Remember, don’t ask for too much information straight away, or you’ll risk your clients feeling that the service experience is too complicated. 

3. Make Sure It Works Everywhere

We’ve reached the point now where every customer expects a brand’s website to be responsive on any device. Most web-building templates automatically work on mobile tablets and smartphones. Additionally, it’s becoming increasingly easy for companies to transform their website and online store experiences into dedicated apps too. 

However, while most businesses know that their site needs to be responsive, they often forget about the mobile element when it comes to live chat. If your live chat function is only available on the web browser version of your website, then this is going to end up making your mobile customers pretty unhappy. They don’t want to have to stop browsing on their phone just to connect with you. 

Ideally, you’ll want to create a separate component for your mobile app where your customers can easily access the same live chat functions they’d have on your browser-based site.

If you’re just offering live chat through a mobile version of your website, make sure that it’s easy for your customer to click into the chat section and send messages without accidentally ending up on a different tab or page. It might also be worth setting up functions that allow your chat app to send push notifications to your customer’s phone whenever they get a new message. 

Being able to put their smartphone down or switch to another app while they wait for a response will provide a much more intuitive experience for your audience. 

4. Make Sure You Support All the Right Languages

You’d think that this CX tip for live chat would be obvious, but it’s shocking how many companies fail to offer support for all the languages that their customers might use. If you’re selling your products throughout the world, and you know you have customers in China, then it doesn’t make much sense to only offer live chat in English. 

Some of the available live chat apps on the market today come with features that allow you to automatically translate languages when your agents are talking to foreign customers. For instance, LiveChat currently supports 45 languages. 

If you’re creating your own chat app from scratch, then you’re going to need to work with your developer or designer to make sure that the right languages are supported. Remember, you don’t have to cover everything, but at least make sure that you can connect with the most common groups of customers in your CRM. 

Ensure that if you are using multiple languages, your customers know how to switch to their preferred option too. Usually, the best way to do this is with a drop-down menu. You could also use little flag icons of the countries that you support. 

5. Find Ways to Reduce First Response Time

Speed is probably one of the biggest advantages of live chat, and the main reason that customers like it so much. According to the CMO council, fast response time is the number one thing that a customer looks at when measuring satisfaction. 

While you might not be able to have someone on-hand to answer your customers 24/7, you can improve the way they perceive your load times in a variety of ways. For instance, start by making it clear when your people are online to talk to your customers. Setting expectations on when you’ll be available to immediately respond should help to avoid frustration.

  • Keep all chats in the same place for agents: Having a combined contact center solution on the back-end makes responding to queries much easier for your agents. If they can see all of your brand’s live chat, social, and email conversations in one place, they don’t have to waste time jumping between different platforms and tabs. 
  • Set routing queues: Use an automated system to send every message you get to the most appropriate agent available. You can intelligently route conversations based on the issues that your customers have or the things they want to discuss. It’s also worth ensuring that your system prioritizes routing conversations to the first agent available. 
  • Send notifications: Make sure that you set your live chat system up to send push notifications to agents when a new message is waiting. It’s also with notifying your customer when they have a response, just in case they’ve switched to another tab. 

The notifications you send to your agents could come with access to a customer’s CRM file, so that your agent can go into a conversation with the context they need. Agents that instantly get context on a conversation don’t have to waste as much time tracking down the right information. Giving your agents context also means that they don’t have to ask repetitive questions, which could annoy your customer. 

6. Make the Chat Experience On-Brand

Every company wants to give their customer a slick experience with live chat. The solution you build needs to be easy to use, and responsive across every device. However, it also needs to be something that your customer associates with your brand. 

Companies generally have a lot of options for how a live chat window can look. You can adjust the appearance to suit your brand by picking specific colors, tweaking button shapes, and even changing the available fonts. 

Working the visual elements of your brand into the design of the live chat experience is the best way to make your customers feel comfortable and confident that they’re dealing with your company. For instance, Hubspot uses matching colors, rounded edges on chat bubbles, and even a fun illustration to make their chat experience more “branded.”

Remember, when you’re creating a Live Chat experience that’s “on brand”, it’s also a good idea to think about things like voice and tone. Infusing live chat with the unique personality of your brand will make the experience more memorable. 

If you usually stick with informal language and use a lot of slang, then it makes sense to continue that in live chat – even when you’re sending automated messages. To make sure your brand identity really shines through:

  • Write scripts for your automated messages in your brand’s tone of voice
  • Write guidance scripts for employees that highlight your tone for agents
  • Provide training on brand tone of voice for your support team
  • Encourage support agents to connect with customers on a personal level
  • Remember to set guidelines on how to use things like gifs, slang, and emojis too!

7. Make a Checklist For Security and Tech Issues

One of the most significant things that will affect the experience your customer has with your live chat service, is technical and security issues. Choose the right developer or designer to help with your app, and the risk of problems dwindle. You can also address the issue of having to constantly maintain, check, and update your live chat experience by using a pre-existing solution, like Intercom.

No matter how you choose to approach live chat, these are the things you’ll need to check for most:

  • Page load times: Page load times are crucial for user experience and SEO, so you should be taking them seriously already. Check your web chat software isn’t dragging down the performance of your page or causing unnecessary problems.
  • Cross-channel conversations: If your website has various subdomains, make sure that moving through these in chat won’t mean you lose the session. Customers don’t want to have to repeat themselves!
  • Functionality with browsers: Your chat app needs to work just as well on every browser and operating system – including mobile devices. 
  • Data management: Under things like GDPR, you need to ensure that you’re controlling user information safely. Ensure you have a DPA in place, and make sure that your web channel doesn’t affect any PCI-DSS compliance systems you have in place. Your chat solution may need to automatically mask credit card information, for instance.

Time to Enhance Your Live Chat Strategy

Ultimately, whether you like it or not, your customers love live chat technology, and they’re not going to stop looking for it on your website. Today’s consumers expect you to serve their interests by delivering customer support on the channels that they choose. Unfortunately, most companies just aren’t living up to expectations.

Following the tips above could help you to transform the way that you interact with your clients and improve your chances of better satisfaction overall.

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10 Cool WordPress Plugins You Should Check Out

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If you have a WordPress website, you’re obviously aware of the benefits this premier open-source website-building platform brings to the table.

But are you aware of the legion of website and business enhancement tools lying in wait among the thousands of cool WordPress plugins currently on the market; one or more of which could easily take your site or business to the next level?

What’s out there? Quite a bit, obviously. 

Which useful WordPress plugins are “must-haves” for me? It could take you a ton of time to find the answer to that one. 

That’s what we’re here for.

10 essential WordPress plugins are admittedly a small sample size. But these are 10 of the very best, and we’re guessing that one or more of them could be just what you’ve been looking for.

1. Amelia WordPress Booking Plugin

This game-changing booking plugin fully automates your business’s interaction with existing and potential clients and allows you to focus on key business operations instead of having to constantly interrupt your workflow to manage appointments.

  • Installing and configuring Amelia can be done with just a few clicks. You don’t have to know anything about coding.
  • Amelia can manage an unlimited number of appointments for an unlimited number of clients, an unlimited number of employees, and at multiple locations.
  • Clients can book appointments 24/7 and manage their own appointments as well as their profiles from the front end.
  • Amelia accepts deposit payments, sends out appointment reminders, and can charge different rates for different appointments.
  • If you have a global clientele, Amelia takes into account customer time zones as well as manages translated notifications if you have a multilingual site.
  • Amelia also manages event bookings, whether they are recurring or one-time.

In the unlikely event you encounter a problem with Amelia, the customer support team stands ready to help.

2. wpDataTables

The wpDataTables WordPress plugin allows users to quickly and easily create responsive, interactive, and highly customizable tables and charts from large amounts of data.

Key features include:

  • The ability to create tables that allow front-end editing, whether they are created manually or are MySQL-based
  • Advanced filtering capabilities that enable front-end users to filter table data by single or multiple column values
  • Automatic syncing of created and published Google Sheets
  • Simple wpDataTables wizards to access the HighCharts, Chart.js, and Google free charts libraries

wpDataTables’ many other features include:

  • Connection support to MySQL, MS SQL, and PostgreSQL databases
  • Responsive design from any data source
  • Creating tables from CSV, JSON, MySQL, and Excel and Google spreadsheet data
  • Formidable Forms plugin support
  • Sorting by single or multiple columns
  • Data color-coding using conditional formatting

More than 50,000 companies and individuals have placed their trust in wpDataTables.

3. Visual Composer Website Builder

Visual Composer is a new, ReactJS-based intuitive drag and drop website builder that enables you to create a website quickly, easily, and hassle-free.

This website-building popular plugin:

  • Enables business owners to showcase their brand online with its drag and drop editor and professional templates.
  • Its feature-rich design controls enable designers to achieve pixel-perfect perfection as they bring their projects to life.
  • Its top-of-the-line marketing content elements give its users the ability to create high-conversion landing pages, integrate with social platforms, and more.
  • Makes building a beautiful WooCommerce-based online store a piece of cake.
  • Features a library of 500+ content elements and templates that is downloadable from the cloud
  • Offers free and premium versions for business owners to start easily and scale their online presence

Your site will be SEO-friendly, fast, and responsive, and the support is terrific. Free and Premium versions (Starting at $49) are available.

4. Slider Revolution

Slider Revolution can do more than create sliders. A lot more.

  • It can add impressive (read that WOW) effects to an already notable website design.
  • It can give you new and unusual visual editing capabilities without requiring any coding on your part.
  • With its collection of hero blocks, sliders, WooCommerce carousels, and more, it brings beauty to any WordPress website.

5. Logic Hop

Logic Hop lets you customize your site’s content for individual customers or customer types.

  • Logic Hop supports personalizing your site in response to dozens of criteria so you can tailor your content to address a unique audience.
  • Logic Hop works with Gutenberg, Divi, Elementor, Beaver Builder, and every other page builder.

Any design or content element you can customize in WordPress can be customized in Logic Hop in minutes.

6. Stacks

The Stacks drag and drop native mobile app builder offers a full package of features to help you design your website or mobile app without coding.

  • Stacks works perfectly with WooCommerce and WordPress
  • Certificates required for Google Play Store or Apple Appstore are automatically generated
  • It takes but a single click to generate and upload the Android & iOS Application Package (APK & IPA)
  • Notifications to customers are easy to generate and send, and Stacks utilizes WooCommerce payment gateways.

7. Heroic Inbox

The Heroic Inbox plugin enables a business to manage all of its emails in shared inboxes right inside WordPress.

  • Customer data is presented on the sidebar next to your ongoing chat or message.
  • Key performance metrics are tracked so the team and overall company performance can be assessed.
  • Zero Inbox status can be quickly achieved and maintained.

8. Tablesome

This powerful WordPress table plugin allows you to quickly create a table and embed it in a post or page.

  • Tables can be imported from CSV and XLSX files.
  • Types of tables that can be created include large data tables, product catalogs, comparison tables, sports statistics, and more.
  • A shortcode builder for table and table element customizing is included

Tablesome is performance-optimized and SEO friendly and works smoothly with any WordPress theme.

9. Ads Pro Plugin – Multi-Purpose WordPress Advertising Manager

Ads Pro is the best ad manager for WordPress you are likely to come across.

Ads Pro features:

  • An intuitive backend Admin Panel that allows you to manage an unlimited number of ad spaces
  • A frontend User’s Panel from which you can control access to manage ads
  • 25+ user-friendly and responsive Ad Templates in 8 categories
  • 20 ad display options
  • 3 Billing Models (CPC, CPM, CPD) and 4 Payment Methods (PayPal, Stripe, Bank Transfer, WooCommerce)

10. Static Pages

Static pages/sites do not require any web programming or database design.

  • The Static Pages plugin allows you to publish any static page on a WordPress website in a matter of seconds.
  • You can improve sales by adding a beautiful landing page to your existing shop or blog or add a page with a Mailchimp subscribe form.
  • Or use Static Pages as an easy way to test something quickly and easily.

Have you been searching for a top-of-the-line WordPress plugin that will help you take your business to the next level?

There are 58,000+ useful WordPress plugins for you to choose from. That would be good news, except you could easily be overwhelmed trying to find just the right plugin for your website.

This post features a collection of top plugins for WordPress websites. Chances are good, you’ll find something here that will make your day.

 

[– This is a sponsored post on behalf of BAW media –]

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