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SAP Labs France et l’artiste Florian Schönerstedt collaborent dans un projet mélant art et IA

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Les IA génératives telles que ChatGPT ou Dall.E ont permis au plus grand nombre de découvrir les différentes applications de la technologie dans des domaines variés et parfois surprenants, comme l’Art.

L’innovation est souvent le fruit d’une rencontre.

L’innovation est souvent le fruit d’une rencontre entre des personnes, des outils et des savoir-faire qui de prime abord semblent tout opposer.

Sur une initiative de la DRAC, le programme « Art & Mondes du travail » est un dispositif qui met en relation 3 acteurs : l’entreprise, l’artiste et la structure de diffusion.  En collaboration avec l’Espace de l’Art Concret de Mouans Sartoux (06), SAP Labs France a accueilli durant 6 mois l’artiste plasticien Florian Schönerstedt.   

Au cours de sa résidence, l’artiste s’est imprégné de la culture d’entreprise du centre de R&D à Sophia Antipolis en rencontrant chercheurs et experts. Florian a toujours insisté sur la spontanéité de sa démarche : « Je ne voulais pas venir avec une idée préconçue et demander une exécution technique de la part des collaborateurs SAP ».

Francesco Di Cerbo, chercheur en cybersécurité chez SAP Labs France, a été sensible à la démarche artistique de Florian. Tous deux ont immédiatement constaté des similitudes dans les règles, les protocoles, les démarches appliquées à leurs univers professionnels diamétralement opposés : la collecte de données, l’exploitation de ces dernières et la restitution, sont pour le chercheur et l’artiste des démarches essentielles dans la concrétisation de leurs projets respectifs.

D’une réflexion commune, ils explorent le CV, cet outil qui est le premier point de contact avec une entreprise. Un simple « papier » sur lequel un ensemble de données personnelles traitées définissent – et conditionnent presque – un être humain.  Francesco et Florian ont ainsi imaginé un générateur de CV d’artiste. L’IA et les nouvelles technologies nous offre ainsi la possibilité de rencontrer un alter-égo professionnel à travers les expériences décrites dans son curriculum vitae.

La technologie au service de l’art augmenté ?

Pour concrétiser ce projet, Francesco Di Cerbo a utilisé un LLM (Large Language Model) combiné à un algorithme basé sur un réseau des probabilités conditionnelles pour générer les différentes parties d’un CV d’artiste : les titres d’expositions, la fréquence des expositions par an et la distribution d’années dans la carrière de l’artiste. A été utilisée une technique nommée “confidentialité différentielle” pour obtenir l’anonymité des données tout en préservant les informations. Francesco précise que les données privées comme les noms et prénoms n’ont pas été pris en considération. Les données ont été recueillies à partir du site documentsdartistes.org, avec leur permission. Ce site a des biographies des plusieurs artistes actives dans la région PACA. Au total plus de 200 CV d’artistes ont permis d’entrainer l’intelligence artificielle. Le design de l’interface a été imaginé par Ashwin Tanjore Shyamsundar, UX Designer, et le développement opéré par Marie-Pierre Mela, Développeur chez SAP Labs France.

De gauche à droite : Ashwin Tanjore Shyamsundar, Francesco di Cerbo, Marie-Pierre Mela, Florian Schönerstedt

Une œuvre collaborative  exposée à l’Espace de l’Art Concret du 22 avril au 14 mai 2023.

Le temps d’un instant, en tapant quelques caractères sur un clavier suivi d’un clic, les visiteurs ont pu découvrir alors leur CV, vraisemblablement authentique. Certains notent même des cohérences probables avec leur véritable chemin de vie. Environ 500 visiteurs sont venus découvrir l’installation le temps de l’exposition.

Pour Francesco, le résultat de cette expérience inédite est sans appel : “Combiner les capacités d’une entreprise comme SAP et d’un artiste du monde digital comme Florian était sans doute une bonne idée : le fournisseur d’une des solutions logicielles la plus concrète et solide pour les entreprises, a prêté son visage et sa technologie à un projet visionnaire et pertinent dans le domaine de la suggestion. L’amalgame donne à mon avis un résultat qui semble à la fois très concret et très surprenant. D’où son intérêt et sa valeur.”

Le succès de cette collaboration inédite a suscité la curiosité de nos voisins. Mr David Simplot, Directeur de 3IA, (à gauche sur la photo), a rencontré l’artiste et l’équipe du projet au cours d’une visite guidée. Lui-même s’est découvert une folle carrière artistique avec au compteur une vingtaine d’expositions individuelles à son actif !

Plus qu’un projet d’artiste, cette œuvre collaborative vient interroger notre rapport aux données personnelles et le traitement de ces dernières. Comme un logiciel, cette œuvre pourrait être la première version d’un générateur de CV plus abouti. Pour continuer d’explorer ce domaine, Florian Schönerstedt est candidat à l’appel à projets de l’Université Nice Côte d’Azur .

« Il faut des partenaires capables de nous apprendre quelque chose que l’on ne sait pas ou à quoi on ne pense pas. C’est ce qui permet de faire naître les nouvelles réalités », Martin Wezowski, Chief Futurist Officer SAP, en mars 2023.

SAP Labs France s’entoure de partenaires audacieux pour ensemble façonner un écosystème innovant, performant et créatif autour de la Tech.

The post SAP Labs France et l’artiste Florian Schönerstedt collaborent dans un projet mélant art et IA appeared first on SAP France News.

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3 Essential Design Trends, December 2022

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As we head into the final month of 2022, plenty of new ideas and website design trends are still emerging. The evolution throughout the year has been exciting and designed to help website designers and developers create greater engagement and interactivity while pushing the envelope. These trends are no exception.

Here’s what’s trending in design this month.

1. Video Game Inspiration

That space where reality and virtual reality merge is popular for website design. Trending are design elements and themes with a pseudo-video game style that looks interactive, somewhat real, and much imagined.

These websites can have a variety of looks and themes but have a few key elements in common:

  • Plenty of animation
  • Interactive elements, real or perceived
  • Fast motion that puts the user in the scene
  • ”Unreal elements” such as the bat-skull for Mythical Games
  • Dark color schemes
  • Often lack traditional navigation or calls to action so that the “game” is the whole screen
  • Leading text or design elements to help you move through interactions

Each of these examples takes a similar but different approach with their video-game-inspired design styles.

Adidas uses a three-dimensional trio of people in flight to get you interested in jobs at their animation studio. The point of view makes you feel part of the action, but traditional design elements, such as navigation, help you know what to do next.

Mutant Stand looks like an old-school video game and moves between a home screen with navigational elements to more of an in-game experience. The motion creates an interactive feel even before you dive into the design.

Mythical Games is an actual gaming website design, so you would expect video game inspiration here. Interestingly, this site takes the most subtle approach, although the design elements of fantasy are strong here.

2. Difficult Typography

Sometimes website design trends can be tough to explain. That’s the case with this one, where designers are experimenting with very difficult typography styles. What’s difficult about the text in these projects is readability.

Difficult typography is somewhat subjective but is emphasized by designs that have a lot of words. The reading challenge extends to mobile design, particularly when these fonts are smaller and can present even greater readability issues.

There are a lot of different styles and combinations of typefaces that can cause readability challenges. Some of the most common for website design include:

  • Condensed or thin typefaces
  • Unusual character styles or strokes
  • Modern or thick serifs
  • Old world styles
  • Scripts or cursive styles

All of this, though, is somewhat in the eye of the beholder. While these examples all present some reading challenges, the designs are still interesting and visually sound. Whether to make these font choices is a personal choice, but you should pay attention to your audience base and website analytics to make sure it works for you.

Here’s where you probably see a lot of this trend outside of website design. Pay attention to the typefaces used for World Cup broadcasts. Difficult typefaces are paired for all on-screen text elements.

Kakeru Yagou uses an interesting modern serif with a bit of a tilted style. As a logotype, the typography works pretty well. It is when there’s a lot to read that the challenge comes into play.

Abymes Numerique uses a condensed typeface in an all-caps style. Either of these options alone might create less of a readability concern than when paired.

Think Dance uses an incredibly interesting but difficult typeface for the two keywords on its website. They do an excellent job by using only two words and pairing them with easy-to-read options everywhere else. But it still takes a minute to think about and comprehend the words, so you can argue the effectiveness of the font choice.

3. Avatars

Already popular on social media platforms such as Snapchat and Facebook, avatars are having a pretty big moment in website design as well. The big difference is that website avatars aren’t just cartoon heads, they can include full-body designs and animated effects.

Avatars can have an extremely personal look and feel, such as when they are used for portfolio websites or be more character-oriented. Both are an excellent way to use faces and incorporate somewhat of a personal element when you don’t have the right photography for the job or want a greater element of whimsy in the design.

Simona Nikolova uses an oversized avatar for her portfolio site. She pairs it with her name to create a connection with users, and the style shows her creativity as well. An avatar is a good way to “show yourself” in a portfolio without the privacy concerns that might come with an actual photo.

Byte Trading uses “Lego-style” avatars to get you interested enough to “enter” the website. Each avatar moves and changes clothing to get you ready to enter the website for the crypto marketplace. Avatars are a popular option for crypto and NFT websites.

Pomelo Paradigm uses three-dimensional avatars to create scenes throughout its website. These created characters help explain what the company does and interactions people should have with the design. They have very human looks, and you almost don’t miss that they aren’t actual photographs.

Conclusion

As we head into a new year, what website design trends are you most excited for? Do you plan to try new things with projects in the new year? Hopefully, these trends give you some ideas and jumpstart that inspiration heading into 2023.

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3 Essential Design Trends, November 2022

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Color and depth are key themes this month as we look at what design trends are happening across websites. Red is the primary color of choice, and you can see it almost everywhere; the new thing is that it’s being used in backgrounds and as more than an accent color. Additionally, 3D elements and depth of field are making significant impressions.

Here’s what’s trending in design this month.

1. Red Backgrounds

Red is the color of power, passion, and attention, but until recently, it wasn’t the go-to choice for website backgrounds. Now trending is red as a background color.

These designs are bold and in-your-face with bright color, an almost brash feel in some cases, and a lot of impact.

But it works.

In the projects below, red is a powerful tool to help convey the message of the website design. The color demands that you engage with the design to see what’s happening and the content therein, and in the case of Pentel, it’s part of the brand color.

Arze uses a bold red background with a smaller inset of contrasting color to show items on the site. It’s an interesting and quite bold choice. The red background carries through the scroll as well. This is a use of color that verges on off-putting but still gets the point across and helps show products thanks to a lot of contrast.

Russia Invaded Ukraine is a perfect use of red as a color that invokes feelings of passion with content to explain the conflict. Red can be a charged color; here, that’s precisely the intent.

Pentel uses a red background that’s a little softer than the previous examples. Here, red is a brand color, and they use the background to help draw attention to items and elements on the site. The red carries below the scroll as well to keep the theme moving.

 

 

2. 3D Icons and Graphics

Three-dimensional elements seem to keep ebbing and flowing with designers. We see a lot of 3D in projects, and then it seems to vanish again. It’s like we haven’t really figured out how to use it well or in a way that works with the content of various designs.

Admittedly, 3D icons, graphics, and illustrations can be difficult to create and use. Often they look a bit light and don’t go with all kinds of content. Therefore, they don’t get used that often.

Each of these projects takes a different approach:
Admilk goes all in with a series of 3D animations featuring the brand name. They are fun, light, and a bit unexpected. The graphics include objects that look like balloons, milk and cereal, and grass with flowers. (Click through to see each one.)

Refokus uses three-dimensional objects that move on a scroll to create directional flow and visual interest in a space where there’s not much else in terms of art. The objects stick with the aesthetic on the scroll and create an interesting element that carries you through the design without overwhelming you with tricks.

Junni is one of those website designs that goes all in with 3D. This illustrated bubble style of graphics is beginning to be a 3D trend in itself as a style that’s being used more and more with icons and even emojis. It has a light feel, and the animation almost makes it seem silly and somewhat childish.

 

 

3. Long Focal Depth

It’s been a while since a true photography or videography trend made this roundup, but there are so many instance of this image/video style in projects it can’t be ignored. Long focal depth is almost everywhere, from travel sites to architecture to e-commerce.

Long focal depth or depth of field allows the image to show a lot of space in an image in a way that’s sharp and viewable. Depth of field, in photography terms, is the distance between the closest and farthest objects in an image that are acceptably sharp.

In this trend, each website features a strong image with plenty of depth of field. The image can be still or moving, and the image is the thing that really draws you into the design.

What’s great about this trend is that you can see a lot of a scene and even feel like you are part of it. It’s an engaging visual concept that can work for a variety of purposes.

Interest Media uses a video reel that slowly zooms even further out. The image is lovely, and with the text overlay is easy to read and understand. It almost feels like you are walking backward on the bridge in the video.

Bloomingdales uses an immersive video with plenty of depth and virtual reality elements to create an immersive shopping experience. It makes you feel like you are in the store via the website and encourages shopping. It’s a fun way for the retailer to showcase its 150th anniversary.

 

Arredamento Design uses a photo with a wide focal area to provide interior design inspiration. Note the crisp lines and ease of which you find yourself engaging with the image, or even imagining a room like the one pictured. The effect used in the design, with a zoom on scroll, pulls the user into the image even more. Depth here keeps the motion and zoom from being too much and almost allows you to see more and feel even closer to objects that are further away in the image.

 

 

Conclusion

There are two trends here that tend to cross over into one another: The color red is everywhere and having a major emergence this fall as a dominant hue and depth, and three-dimensional focus is everywhere.

Both are highly usable design elements that can be incorporated easily, making them even more likely to continue to gain prominence in projects.

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Photostockeditor Now Includes AI-Generated Images in 4k

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Everyone needs high-quality stock images; they’re essential for breaking up text-heavy websites, creating an emotional connection with your users, and for reinforcing your brand.

They say images are worth 1,000 words, but with the way users tend to scan and read online, it’s more like 10,000.

So the next time you’re looking for high-quality stock images, check out Photostockeditor.com. Its images are all free to download, and it has just introduced AI-generated photos to increase your options further.

Download Free Stock Images

One of the best things about Photostockeditor is that you can download images without registering. That means you don’t have to waste time creating an account to download a few photos!

Photostockeditor has a robust search algorithm, which means if you’ve found an almost-right image, the search algorithm will help you find the all-the-way-right image by suggesting similar photos — it’s spookily accurate.

Free AI-Generated Images

Photostockeditor.com already has over 350,000 photos that you can download for free. That’s an incredible resource by any standard. But now, it has introduced AI-generated images to give you even more options.

We all know that AI images will be incredible…one day. These days, AI-created images are a little hit-and-miss. For every masterpiece, you get a few dozen duds that really aren’t of any use.

Photostockeditor.com combats this problem by using skilled photographers to curate all of the images produced by AI. Once selected for inclusion in the library, images are professionally retouched in Photoshop to ensure they meet Photostockeditor.com’s very exacting standards.

No More Copyright Issues

When you’re browsing a stock site, you’ll often see different types of licenses. For example, some licenses let you use an image however you like, other licenses place modest restrictions on usage, and some will provide really controlling limits on you, like the number of visitors your website is permitted to have when using the image.

Those kinds of licensing headaches mean finding a good image that is also commercially usable is incredibly frustrating.

Photostockeditor.com provides one license: you can download and use all the images on the site for personal or commercial use entirely for free.

What this means is that you can find the right image for your project, download it, and then forget about licensing; nobody’s going to come looking for a payout as they might with other stock images.

You don’t even have to credit Photostockeditor.com as the source — although attributions are welcome.

Edit Images Online

Finding the right image on Photostockeditor.com is easy; you can search by keyword or browse by category. You can find pictures of people in any style, perfect for any project. Plus, all images on the site are in 4k resolution!

Once you’ve found an image you want to use, you can customize it with Photostockeditor.com’s excellent online image editor. This handy tool can crop, resize, and edit your photos to perfection. The online photo editor also offers filters, effects, and more! You can even add text or watermarks to your photos.

Plus, the online photo editor is also completely free to use!

Conclusion

With more than 350,000 free-to-download images, Photostockeditor.com is the perfect solution for all your stock image needs.

With new AI-generated images, high-quality photos, and free downloads, Photostockeditor.com has everything you’re looking for. So what are you waiting for? Browse Photostockeditor today!

 

[- This is a sponsored post on behalf of Photostockeditor.com -]

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3 Essential Design Trends, March 2022

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This month all of our web design trends have a common theme – imagery. Whether it’s seasonal or just coincidence, there’s a shift in the styles and types of images on many designs right now. One thing that might push these design trends is a relaxation of COVID-spurred rules worldwide or even fatigue from the pandemic.

Here’s what’s trending in design this month.

1. Little Images Everywhere

The jury is still out on whether we love or hate this design trend – tiny images (and videos) everywhere.

The thing that’s nice is there is a lot to see and interact with. The thing that’s challenging is that these designs can feel a bit unbalanced and all over the place.

Most of these designs feature four or more images or videos at a time. That can be a lot for a user to digest when we are accustomed to having just one thing to look at in the hero area.

Those four or more images then include all of the other user interface elements that you would expect on the page – navigation, large headline, secondary text, scroll, or engagement interaction. It can be a lot to decipher.

Tokyu Garden City does it with a mix of still and moving images with sliders and other animations. The images are always changing and moving, and there’s constantly something new to look at with movement at the top and bottom of the screen.

Buro Jantzen takes the tiny image idea to an extreme with ten images on the homepage. And every one is smaller than a postage stamp. There is a cool effect that happens with each image though. On hover, the small image pops into the large black box at a size where you can really see the photo.

Oliver Guy uses a combination of video images on his website, which makes perfect sense for his industry of drone photography. There’s some interesting hover animation happening that allows you to see additional video clips without leaving the homepage. The contrast of small video on the white background makes this design easy to understand.

 

 

2. Big Detail Photography

Photographic details in all their glory. Images and elements that are so in your face that you can see every detail. That’s majorly trending in website design.

Big detail photography and videography is one of those image trends that can be so visually interesting that you can’t look away. It has other benefits, too, such as facilitating decision-making for e-commerce or helping someone better understand what an item is or the overall messaging.

Each of these examples shows something larger than life-size.

Karak creates ceramic tiles. The primary background image is so big and with such detail that it almost only serves as texture for the design. But it is paired with a smaller image and video that pull everything together for a complete understanding. The big detail image is beautiful and exciting and provides an extra layer of information.

Wuillemin Fleuristes features an off-balanced hero image with a large floral detail. What’s interesting about this design choice for a detail image is that it is the only image on the screen and partially obscured by a tinted box and text element. The overall design draws the eye but may leave the user wanting to see a little more of the image.

Horage pushes its watch in your face with motion in a video that zooms the product closer and closer into view. The combination of detailed video with very little text is a bold choice for e-commerce and might work because this item is still in the preorder phase. Detailed imaging is designed to help create a desire for the product.

 

 

3. Big Faces are Back

After two years of not having that many faces in design projects, designers are going big and bold and showing people again.

One of the reasons we haven’t seen as many faces in design projects is because there was concern over how to show people – masked or maskless, alone or in crowds – and it caused more concern than was worth just going another way.

But projects with big faces are back in a major way. And it’s refreshing to make virtual eye contact again.

There are plenty of ways to do it, as outlined in each of these examples.

Glassbox Media uses a full-screen oversized video on the homepage. You can see the subject’s eyes and feel engaged with the person on the screen. She seems happy, and the size and scale of the face make you feel almost like you are in a room with her, ready to have a conversation.

Reamarie uses smaller still images with tight crops to bring you into the faces on the screen. There are more, bigger faces throughout the scroll as well so that the user feels connected to the people and product. Even if an image isn’t super large, a tight crop can make it feel bigger and create the same level of engagement as something that has more size on the screen.

Recruit Holdings Co. uses a trio of people together, happy and smiling, to establish a connection with website visitors. The entire design features similar images throughout and makes you feel like you want to be a part of what they are offering. Note that the people are close together and without masks; that’s a culture shift we are starting to see in a lot of imagery.

 

 

Conclusion

Photography, videography, and image trends can be driving factors for website design projects. The types of images selected can set the tone for projects, relate to brand identity, and help engage users.

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3 Essential Design Trends, January 2022

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Happy New Year, fabulous new website design trends!

This month’s design trends are a collection of the somewhat unexpected – from NFT website design to large text to illustrations; you won’t see a single photo or video here. Here’s what’s trending in design this month.

NFT Websites

This website design trend has more to do with the greater trends in digital marketplaces and commerce but has value in the design space as well. NFT websites are popping up everywhere.

Marketplaces for non-fungible tokens use modern design effects to draw users in and help them make purchases and view available images. If you haven’t delved into the world of NFTs, they are data units – often in the form of gifs – stored on a blockchain digital ledger. You can buy, sell, and trade these digital nuggets on various marketplaces.

The designs of NFTs could be explained as a trend of their own. Here, we’re focusing on the look and feel of the websites surrounding them. While some designs are relatively primitive, the best marketplaces have a full e-commerce feel with easy-to-use interfaces and a modern design.

Each of these three NFT marketplaces does it a little differently.

Styllar puts a focus on NFT avatars with a minimal aesthetic that gives plenty of room to individual NFTs. Sit on the website too long, though, and hundreds of options begin to cover the screen. Each visual element has a small text element to match that explains each image. It feels like a modern e-commerce experience that instills trust with users because of clean visual patterns. The site itself is just a gateway to a more traditional marketplace, but the calls to action are large, clear, and easy to follow.

OpenSea treats the NFT marketplace more like an art gallery with card-style buttons to look at different elements and images. Everything about the website design is tailored for the mobile user and quick browsing with large areas to click in the card format and easy-to-read headers that help you find your way through the NFT space, whether you want to buy, create, or sell. The site also does one more thing that’s not as common with e-commerce – it explains how to get started in this new digital territory with plenty of resources.

Rarible has an almost social media feel with lots of small blocks showing different NFTs. Digestible content in a grid-based design helps you navigate from images to rankings to what’s trending in NFTs. This site design is set up for high interaction and engagement, also featuring card-style elements and the ability to favorite items before bidding.

The key commonality with NFT website designs is that they are made for mobile users. These sites look good on desktops, but they are highly focused on a mobile, instant gratification user.

 

 

 

Text-Based Hero Headers

A trend in website design from 2021 is bleeding into 2022 with a lot of popularity: Hero headers that are mostly text. These designs have background texture and color, but for the most part, they don’t have a lot of other visuals.

These designs often rely on powerful language or messaging to help get user engagement. A secondary theme is the use of bright colors to help add focus and attention to the typography.

Font choices seem to be fairly neutral, with a lot of thicker sans serifs for the main headline and something a little lighter for secondary text options.
WeTransfer uses a smaller text block with multiple lines to create weight. The off-center placement draws the eye and is interesting even with the neutral background. Stacking elements create a nice focal area that encourages reading.

Halborn Blockchain Security goes with a less traditional font option and flips the color to the text to enhance the visual display. This design also uses an off-center, asymmetrical approach to create focus on the text element. The dark counterweight on the screen is an excellent guide to draw you back to the main hero headline.

FWD goes with giant oversized text elements to create a strong visual focus with this design. Other than the faint animation of the arrows next to “Here’s what they said,” everything is still and static. The color and blocky depth of the background help draw the eye through the text and to clickable elements so that you know what to do next.

 

 

Intricate Illustrations

Another trending design element is the use of intricate illustrations on homepages. These highly detailed images can tell a visual story, help add meaning to messaging, or serve as a remarkable visual element when you don’t have a photo or video.

The great thing about this trend is that the only limitation is your imagination.

Once you find someone to create the illustration (if you can’t do it yourself), the world is open to interpretation.

We are seeing three major themes within this trend, as showcased in the examples.

Multi-layer illustrations with hints of animation, such as the one from Highvibe Network. This illustration used lots of colors, layers, unexpected elements within outlines, and a little animation to pull it all together. The effect is rather stunning and provides a lot of interest for the user.

Realistic, painting-style illustrations, such as the one from Healthline, bring the content to life without real people or images. This technique is especially nice for industries where you may want to anonymize people in images. (Perfect for a healthcare website design because you don’t know if the illustrations are of real people or not.)

Detailed geo shapes and lines, such as the design from Radio Meuh Circus Festival. With great color and lines that draw the eye, this design can keep you looking and finding new depth for a long time. Color also helps draw you into the striking imagery.

 

 

Conclusion

What’s nice about all these design trends is that they have flexible elements that you can use and replicate across industries and projects. The common factor is that they lack traditional dominant imagery, which works exceptionally well.

These trends are likely a result of the worldwide pandemic as well. With less social contact, creating without conducting photo or video shoots is an ideal situation. Good luck trying some of these trending design elements on your own.

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7 Simple Ways to Boost Your Website’s CX

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Many markets are saturated with competition; it’s no surprise that customers are expecting top-of-the-line experiences. Businesses must keep up with these ever-changing demands to remain competitive and drive forward.

One way to ensure customers have positive experiences is to take a look at your website. Your website is like your digital headquarters, where customers can browse through products or services, have frequently asked questions answered, and be able to reach you if they need direct support.

Making a site user-friendly and customer-centric will assist businesses while they work to build a loyal customer base. Customer happiness is more important now than ever and has the potential to make or break your business. We all know that happier customers spend more, and delighted customers will always come back for more.

Let’s explore some ways you can level up the customer experience on your website to foster customer loyalty and retention, as well as garner brand advocates for your business.

How Important Is CX?

As a site manager, your goal should be to meet customers’ needs. Creating a website is no simple task but can transform CX (customer experience).

Suppose a customer visits your site only to see a buffering symbol or a lag on their desktop or mobile device. This wouldn’t make for a positive experience, would it?

When customers have to spend extra time navigating your website to find what they’re looking for, it can directly lead to site abandonment, where customers leave the site before browsing. It’s vital to consistently monitor your website metrics to see if abandonment rates impact your overall traffic.

Customers who have enjoyable experiences browsing through your site are more likely to appreciate your brand and strongly consider purchasing whatever offerings you have.

Additionally, positive customer reviews can help your business gain new customers — word-of-mouth marketing is still relevant in 2021’s digital marketing landscape. Earning those 5-star reviews can help other potential customers see that they too could have a positive experience with your brand.

As you can see, CX is just as important as the products or services you offer, so keep that in mind as you set out on the journey to improve your website to advocate for your customer base.

Below, we’ll cover some of the most important elements and features of a strong business site so you can implement them.

Valuable Features to Include on Your Website

The features of your website are the foundation of your business. One of the best parts of building a killer website is that you can get as creative as you’d like with all of the features at your disposal.

Whether you use WordPress or another platform to host your website, you can always explore other paid services or offerings online to bring your site to the next level.

For example, the WooCommerce WordPress extension allows e-commerce sites to improve the overall appearance of their site, add customizations and, generally speaking, create a high-quality e-commerce store.

Below are some examples of elements you should consider incorporating into your web design. Offering these features will surely keep your site visible, relevant, and attractive to all types of customers.

1. Add Personalization

Every type of customer can benefit from a personalized experience, and it helps you turn them into loyal customers.

Personalization is becoming more prevalent in web design, whether it’s including past products they’ve viewed on your landing page or making it simple for them to log in to their account.

Maybe you allow your customers to create a wishlist, just as Amazon does. You could also make personalized deals or recommendations for your customers based on their past purchases or search history. When customers see this level of personalization, it may influence their purchasing decisions and make it simpler for them to order products.

2. Include Compelling and Unique Content

Every professional in the digital marketing space knows that content is king. The companies that include the most compelling content garner the most attention and increase the number of customers who make up their customer base. Here are some examples of what your content should look like:

  • Comprehensive
  • Useful
  • Accurate
  • Visually appealing
  • Helpful
  • A direct answer to a search engine query

By following these descriptions, your content will improve. Whether it’s a blog post or a photo or video, quality content is a driving factor in your user engagement. It helps to support your SEO strategy and will undoubtedly keep customers coming back.

3. Prioritize Speed and Usability

Because technology is an integral part of most people’s lives, customers expect to visit a fast, reliable website. No longer will customers wait patiently for a site to load. The dreaded buffering symbol is a clear indicator that your business is not taking customer experience into account.

It’s critical to create a website that loads quickly and is easy to use. Avoid organizing any tabs in a confusing way. Ensure that your website is visually attractive without overwhelming color schemes or photos that take up too much space.

Go for a more modern, contemporary look that’s easy on the eyes. Customers will appreciate this and will likely spend more time browsing your various website pages.

4. Focus on Navigation

Users should be able to access any page on your website with ease. They shouldn’t have to search for the right drop-down menu or type into the search bar unless they’re searching for a specific product or service.

The majority of users on a site, 70% to be exact, spend most of their time navigating freely without using the search bar. This should tell you how vital good navigation is to your business website. Placing menus on the top of your site is common practice — if you would rather place your drop-down menu somewhere else, make sure you’re putting it in a section where it’s easy to find.

Put yourself in your customers’ shoes. See what types of designs you can incorporate into your site to elevate UX and make browsing simple.

5. Make Sharing Simple

One of the best ways to grow your customer advocates is by leveraging your existing customers. Your customers should be able to easily send your product or service descriptions to their friends and family.

Rather than copying a link, include a share feature. If something on your site is worth sharing with other potential customers, make it easy for them to send it.

Social sharing plays a significant role in digital marketing — it helps to garner organic traffic to your website. You can reach a larger number of people than originally intended, which is the most important benefit to reap by making it easy to share links from your site.

6. Incorporate Chatbots

Offering customer support by using chatbots is something major companies are incorporating into their website designs.

Suppose your customer is trying to complete a purchase but runs into a problem with a coupon they’d like to use. Rather than wait on hold on the phone or for an email in their inbox a few days later, an automated chatbot can step in and assist them.

Chatbots are on the rise, and it’ll be critical for your business to include them on your site. Proactive web actions can increase your site’s conversion rates and improve the overall customer experience.

7. Allow Customer Feedback

It shouldn’t come as a surprise that allowing your customers to share their experience with your brand can help you better understand them and the solutions they’re looking for from you.

Did you know that brands with superior customer service can generate 5.7 times more revenue than their competitors? When you’re in touch with your audience, you’re better able to include features they want and need to have a positive experience. By taking advantage of customer feedback, you can make necessary changes to your site to better serve your customers.

Advocate for Your Customer Base

All of the examples listed above can help elevate your site and improve the overall experience for existing and potential customers. Isn’t that the goal of any business, regardless of industry?

To serve your customers effectively means they’ll feel valued and come back for more. Whether that’s ordering more products or requesting more services, you’ll see the benefits of including the elements we’ve covered in this post.

As a recap, here are some steps you can take to advocate for your loyal customers:

  1. Add personalization
  2. Include unique content
  3. Make your site fast and usable
  4. Provide easy navigation
  5. Allow for easy sharing
  6. Leverage chatbots
  7. Be open to feedback

Overall, customer experience will become more important in the future as customer expectations change. Standing out from your competitors is no longer an option but a necessity. So many markets are struggling to do just that — so if you’re able to offer unique features on your site, it could potentially draw more customers in and drive them to purchase.

 

Featured image via Unsplash.

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