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Actualités, Méthodes et organisation des process IT

25 septembre 2020/par Service comm.

Power BI vs Tableau: Comparison Between Top Two BI Tools

These statistics represent the universal interest and the importance of business intelligence software across the world.

The worldwide market size for business intelligence and analytics software applications is forecast to reach 16.5 billion in 2023
[Source: Statista]

Source de l’article sur DZONE

25 septembre 2020/par Service comm.

5 Tips for Designing One-Page Websites That Work

Smart design choices can help reduce the fatigue and frustration people would otherwise feel when using the web.

There are a lot of ways web designers can minimize distractions, information overload, and analysis paralysis. For instance, designing with abundant white space, shorter snippets of text, and calming color palettes all work.

One-page websites might be another design choice worth exploring.

When done right, a single-page website could be very useful in creating a simpler and more welcoming environment for today’s overwhelmed consumers.

With its diminutive structure, it would leave a unique and memorable impression on visitors. What’s more, a well-crafted one-page website would provide visitors with a clean, narrow, and logical pathway to conversion.

For those of you who use BeTheme’s pre-built sites (or are thinking about adopting them for your next site), there’s good news. In addition to the great selection of traditionally structured sites available, Be also has single-page websites for you to work with.

So, the technical aspects you’d need to master to get the one-page formula right are already taken care of.

Let’s have a look at some of the features that make single-page websites shine and how you can design them:

1. Give Visitors a Succinct Journey Through the Website and Brand’s Story

The typical business websites you design include pages like Home, About, and Contact, as well as pages that explain the company’s services or sell their products. Unless you’re building really long sales landing pages, there’s usually about 400 to 600 words on each page.

That’s still a lot of content for your visitors to get through and it can make perusing a single website an overwhelming experience. Imagine how they feel about reading through all that content when they have to do it multiple times when comparing other websites and options.

In some cases, this multi-page website structure is overkill. The information you’d otherwise fill a full page with can easily be edited down to fit a single pane or block on a one-page website and still be as useful.

Like how design and development studio Pixel Lab does it:

Notice how all the key points are hit in a concise and visually attractive manner:

The Featured Work portfolio
The About Us introduction
The FAQs
The contact form

The BeCV pre-built site is built in a similar manner (and for a similar purpose, too):

Just remember to keep a sticky navigation bar present at all times so visitors know exactly how much content there is on the page.

2. Opt For a Non-Traditional Navigation for a Uniquely Memorable Experience

Typically, the rule is that website navigation should follow one of two patterns:

Logo on the left, navigation links on the right.
Logo on the left, hamburger menu storing the navigation on the right (for mobile or desktop).

There are a number of reasons why this layout is beneficial. Ultimately, it comes down to the predictability and comfort of having a navigation be right where visitors expect it, no matter where they end up on your website.

However, with a single-page website, this is one of those rules you can bend, so long as you have a way to keep the navigation ever-present and easy to use.

There are some great examples of one-page sites that have done this, usually opting for a stylized left-aligned sidebar that contains links to the various parts of the page. Purple Orange is just one of them:

And you can use a Be pre-built site like BeHairdresser to create a similar navigation for your website:

If you’re trying to make a bold brand stand out, this is a neat layout option to experiment with.

3. Tell a More Visually Striking Story

One of the problems with building a website with WordPress is that you always have to worry about how your design decisions affect speed. Even once the code is optimized, images are usually the low-hanging fruit that have to be dealt with.

But when your website only contains one page, this means images aren’t as much of a problem (so long as you compress and resize them). It’s only when you continue to add pages, products, and galleries that you have to scale back your visual content.

So, if your brand has a strong visual identity and you want the website to show that off through images, a one-page website is a great place to do it.

Just remember to keep a good balance between text and images as Vodka A does:

There’s no reason for a liquor distribution company to mince words when the elegant product photos effectively communicate to consumers what it’s all about.

In fact, this image-heavy, single-page style would work well for any vendor selling a small inventory of products: food, beverages, subscription boxes, health and beauty products, etc. And you can use the pre-built BeBistro to carefully craft it:

4. Turn a Complex Business Idea or Offering into Something Simple to Understand

When a company sells a technical or complex solution to consumers, it can be a real struggle to explain what it does and why they should buy it.

But here’s the thing: Consumers don’t really care about all that technical stuff. Even if you were to explain how an app worked or how you use a software like Sketch or WordPress to design a website, their eyes would glaze over.

What matters most to them is that you have an effective and affordable solution that they can trust. So, why bog them down with page after page of technical specs and sales jargon?

A one-page website enables you to simplify even the most complex of solutions.

Take Critical TechWorks, for instance. It offers an advanced technological solution for the automobile industry…and, yet, this is all it needs to explain the technology at work:

If your website’s visitors are more concerned with the outcomes rather than the “how”, you’d do well to make the website and content as easy to digest as possible. And you can use a pre-built site like BeCourse to do that:

Notice how both of these sites take visitors through a small handful of sections (pages) before delivering them to the main attraction: the contact or sign-up form.

5. Capture Leads and Sales at Different Stages of the Sales Funnel

Some of your visitors will be brand new to the site and need more information before they pull the trigger. Others will already have a good idea of what they’re getting into and just need one small push to get them to take action.

With a single-page website, you can design each section to cater to the different kinds of leads and prospects that arrive there.

The top sections should be introductory in nature, providing new visitors with information they need to decide if this is an option worth pursuing. The sections further below should drill down into the remaining questions or concerns that interested prospects have.

Regardless of which section they’re looking at, your one-page site will have CTA buttons built in along the way that drive them to conversion the second they’re ready.

This will enable your site to always be prepared to convert leads, whether visitors read the first two sections or make their way through all of them until they reach the conversion point (e.g. a contact form, a checkout page, etc.).

You’ll find a nice example of this on the Cycle website, with CTAs strategically placed along the single-page’s design:

BePersonalTrainer is a good pre-built site option if you want to ensure that you include a CTA button at the perfect stopping points throughout your page:

You won’t find them at the bottom of every section, but that’s okay. You just need them whenever your visitors are seriously thinking about taking action.

What Should You Build: A Multi-Page or One-Page Website?

Although a single-page website won’t work for larger websites (especially in ecommerce), it could work well for business websites that are on the smaller side to begin with.

By centralizing all of that information into a single page, you’ll create a fresh experience that wows visitors with how succinct yet powerful both the message and offering are.

Just be careful. Many single-page websites are poorly done (which is probably why they fell out of fashion for a while).

Remember: This is not your chance to throw web design rules out the window. In fact, this will be an opportunity to clear out the fluff and the clutter that’s accumulated over the years and to return to a more scaled-back and classic approach to design.

And with the help of Be’s pre-built one-page websites, it won’t require much work on your part to make that happen.

[– This is a sponsored post on behalf of BeTheme –]

15 septembre 2020/par Service comm.

Should We Be Designing For Voice?

Voice is one aspect of technology that is getting bigger and bigger, and showing little sign of relenting. In fact, 2019 data revealed that 22% of UK households owned a voice-controlled digital home assistant device such as an Amazon Echo or Google home. This is double the figure recorded in 2017 and it is predicted that over the next five years nearly 50% of all homes will have one. Smart home adoption rates are increasing, and it shows how voice control is something we are all becoming more accustomed to.

With these high figures, does it follow that voice should be something web designers build into sites? Or is it merely a gimmick that will die out and render sites with hardware and complex design issues? You only have to look at the failed introduction of Google glass to see that certain technological advancements don’t always have the outcome that might be expected.

Multiple Voices

One of the first issues with voice is establishing whether you want sites to recognise everyone’s voices, or just those who have registered. If you’re using the site in a crowded room will it pick up on snippets of conversation from others and think these are instructions? Google Home has a feature whereby you have to register your voice with its app to use more personalised features such as the shopping list. Is this the sort of thing websites would need?

Accents

The implementation of voice is complex, not only does it need to understand certain languages (such as English), but all the accents and variations too. With 160 English dialects alone, that is a lot that the technology needs to understand – not including mispronunciations, slang, and colloquialisms. Also, if a site is used all over the world (which many are) how many languages will it need to know?

Privacy Issues

if there are clips of your voice out there on the web…it can easily be imitated

If a website involves a feature such as online shopping or other functions which require sensitive details to be input, this could put people off using voice. Users need to know where this saved data is being stored, how it will be used and if it is secure. In 2018, HMRC had signed up about 6.7 million people to its voice ID service and HSBC said over 10,000 were registering each week. This shows many trust the service, but experts say that if there are clips of your voice out there on the web (such as in a podcast) it can easily be imitated. Bringing with it security and privacy issues.

According to futurologist Dr Ian Pearson, who invented the text message back in 1991, it won’t be long until we can complete a financial transaction with just a few words and a gesture. This can be a time-saver for things such as online shopping, but we need to ensure there are the correct security steps in place.

Users Don’t Talk The Way They Type

When speaking we tend to use shortened and more colloquial language as opposed to when we type. The voice function on a website will need to be able to adapt for this. One example is if you are filling in a form or comment box by voice for a website, you will need to tell it what to punctuate, letting it know where to add a comma, exclamation mark etc.

Website Processes Need to be Simpler

With the web as we use it now, we often browse through pages, reading other snippets of information before clicking through to the page we want. With voice recognition it will cut out these middle steps. For example, if you are looking for a recipe of something specific, you will just say the command “Show me the … recipe” and it will take you straight there. This direct access to what we are looking for could lead to a simplification of websites.

Regular Updates

With websites as they are now, they need updates semi-regularly, depending on how they are built, how complex they are, and what features we have built into them. A voice-based site will need updating regularly, whether to add new words or processes or to keep up with the fast-adapting technology. It might end up being quite a complex process.

Mistrust

While there are more of us now than ever using voice control via tech such as Alexa, Google, and Siri, there is still a level of mistrust over it. It’s still not quite clear where data is being stored, if it is being stored, and how easy it could be to abuse.

Larger Storage and Bandwidth

If a site is built for voice, will it utilise a ready-built plugin or will it have its own software built by developers? Will this feature require a greater amount of storage and bandwidth to cope with it? These are further factors to consider when thinking of the future of implementing voice to websites.

We Still Don’t Know Where It Will Go

Voice technology while working in some respects, is still a bit of a grey area when it comes to future use. Will it be the next big thing as many have predicted, or will it simply die down?

Look at Google Glass – highlighted as the big new technology, they soon died down and were eventually discontinued. Smart watches were another thing. You can see their initial downfall by reading an article published in 2017 about smartwatches – how major smartwatch makers such as Apple and Samsung rushed into the market before the technology was ready and they subsequently failed. Motorola exited the smartwatch market, Pebble and Jawbone shut down and Fitbit sold 2.3 million fewer devices than in their previous quarter. It was perceived as being a fad. However, fast forward to 2020 and more people than ever are wearing and using smartwatches. The smartwatch market was valued at shipment volumes of 47.34 million in 2019 and is expected to reach 117.51 by 2025, reaching a growth of 15.4 over the next five years.

Will voice follow a similar trend?

No More Impulse Buying

People enjoy browsing websites and many businesses rely on user’s impulse buying and ask their websites to be designed to reflect this. With voice taking you directly to the page’s users want to find, will they bypass these potential selling traps and just buy what they want – rather than added extras? Will it end up being a negative for businesses and see users not as satisfied for the experience?

Voiceless Still Matters

You will also have to remember that not all devices might work with voice, or people might be browsing somewhere where voice cannot be used. This means in the design process it needs to work both for voice instruction and manual use. It needs to work just as well for both to ensure the customer journey isn’t affected.

There are many ways voice can affect how we design websites in the upcoming future. It’s important to take note of market trends and usage – seeing how people use voice and thinking of the customer journey. It’s vital we don’t forget the end goals of websites – whether it’s to inform or to sell, the implementation of voice needs to assist this process not make it harder.

Featured image via Unsplash.

11 septembre 2020/par Service comm.

Real-Time Stock Data Using Marketplace’s API

In this time of global economic turmoil, it’s more important than it’s ever been that your financial decisions are based on accurate, up-to-date, market information.

In a world where stock price is a key confidence marker, the businesses that attract attention, secure investment, and grow, are the ones that can demonstrate their value in a wider market.

Up to now, displaying accurate market pricing has been prohibitively expensive, needing direct access to a huge dataset, and the code to mine it. So we’re delighted to introduce marketstack, a real-time market data API that’s reliable, simple to integrate with your site or app, is lightning fast, and includes a free-forever plan.

What is marketstack?

marketstack is a REST API that allows you to access stock data for public companies at 72 global exchanges including the New York Stock Exchange, the Nasdaq, the Tokyo Stock Exchange, and the London Stock Exchange.

marketstack delivers real-time market data, accurate to a single minute, ensuring that the information you base your decisions on, and the information you pass on to your customers, is always up to date.

There are more than 125,000 stock tickers, from over 50 different countries; you can query stocks, or over 75 different market indices; intraday market data is included, meaning you can monitor trades that close at the end of the day; you can even retrieve data about time-zones and international currencies.

Why Choose marketstack

marketstack uses cutting-edge technology to deliver market data in an easy-to-integrate JSON format, which is lightweight and incredibly easy to dig into.

Requests are made via a simple HTTP GET call, and all requests are run through bank-quality 256-bit HTTPS encryption. Whatever code stack you’re using, whether it’s PHP, Python, Node, or plain old JavaScript, marketstack provides comprehensive documentation to get your team up to speed in mere minutes.

The highly reliable cloud infrastructure can handle anything from a few dozen requests per year, all the way up to millions of requests per day. Regardless of the scale of your project, marketstack is robust and flexible enough to handle it.

It’s Not Just About Money

marketstack isn’t just about the bulls and bears of markets, in the tech sector specifically, stock price is an indicator of wider business trends and performance.

When Apple became the first US company to reach a $2 trillion valuation, not only was its stock price central to the story, but it indicated a trend in the tech giant’s dominance that went beyond cold hard cash.

When an eccentric billionaire makes outrageous, and ill-judged comments, and tanks his company’s valuation, the fluctuations in stock price are a big part of the story.

Beyond the spin of politicians, the market index of different exchanges is an indication of what analysts with in-depth knowledge really think during an election campaign.

With over 30 years of historical data, marketstack is a history of business, particularly the burgeoning tech sector, and makes that history available with a simple to use API.

marketstack’s Rock Solid API

marketstack’s API is built on top of apilayer technology, one of the most respected, and trusted API providers in the world, with a huge amount of experience delivering data reliably. Millions of API requests can be run through the API hourly, and it still has almost 100% uptime.

Any API is only as good as the data it supplies, and marketstack’s data is supplied by numerous high-authority providers around the globe, resulting in unprecedented accuracy.

As a result, marketstack is trusted by over 30,000 companies — including Microsoft, Amazon, Uber, and Credit Suisse — and 80+ universities.

Getting Started with marketstack

marketstack is entirely free for up to 1000 requests per month, with access to 1 year of historical data, as well as end-of-day data. No credit card is required to get started, and you’ll never be billed. This is the perfect option for simple integrations, or developers working on proof-of-concept builds. What we really like about marketstack is that the free package is genuinely usable. It’s not just a trial version that presses you into upgrading.

For anyone who needs more comprehensive data, packages that include market indices, technical support, and commercial use permissions, start at $9.99 per month, or just $7.99 per month when billed annually.

Head over the marketstack today to claim your free API key, and get started.

[– This is a sponsored post on behalf of marketstack –]

Actualités, Méthodes et organisation des process IT

1 septembre 2020/par Service comm.

How to Develop an End-to-End Healthcare IoT Platform

Whether it’s heart rate tracking or a reminder to take medicine, the Internet of Things (IoT) has brought a new revolution in the healthcare industry. IoT is bridging the gap between doctors, healthcare facilities and patients by allowing them to connect remotely.

Grand View Research revealed that the global IoT in the healthcare market is expected to reach $534.3 billion by 2025, expanding at a CAGR of 19.9% over the forecast period. From personal fitness tracking products to remote monitoring applications and surgical robots, IoT has the potential to bring innovation to the healthcare ecosystem.

Source de l’article sur DZONE

20 août 2020/par Service comm.

Web Design for Seniors: UX From a Mature Perspective

It’s no secret that the senior population is growing. By 2030, people over the age of 65 are predicted to make up 20.6% of the population of the US.

Around the world, people are living longer and remaining more active in the later years of their lives. What’s more, despite what you might have heard in the past, seniors aren’t as wary of the internet as they used to be. In 2019, the Pew Research institute revealed that 73% of people over the age of 65 were connected to the web.

So, what does that mean for web designers?

your main focus needs to be on ability…people age differently

Well, first of all, it’s time for all of us to start thinking about user experience from different perspectives. We need to stop expecting our audiences to be made up entirely of iPhone-using millennials and start thinking about the needs of seniors too. After all, designing websites for seniors opens you up to a wide selection of potential visitors in the future.

What’s more, according to the US Census Bureau, people over the age of 65 generally have the highest household wealth figures of any age group. That’s a big deal.

So, how do you adapt UX for seniors?

Creating Senior-Friendly Web Designs

When it comes to designing websites and applications for seniors, your main focus needs to be on ability. Age is just a number, and people age differently.

That means that one person in their 70s might have no problem browsing through Netflix to watch the latest shows, while someone else wouldn’t be able to tell you what ‘streaming’ means.

Rather than worrying specifically about age, think about how different people in older age groups might have different requirements when it comes to things like movement control, hearing, vision, and even device bias.

Get the Visual Elements Right

Vision loss is by far the most common disability reported by elderly individuals in the US. Around one in six people over the age of 70 have some manner of visual impairment. That’s why UI designers need to think carefully about visual accessibility when creating the right websites.

For instance, text and button sizes should always be kept large. Anything that needs to be read or clicked needs to be scaled up, to ensure that everyone can see the information clearly. For instance, on the Sandinmysuitcase.com website, you’ll find clear typography, combined with big buttons that tell you to “Start Here” so you know exactly what to do next.

Remember to stick to icons that are clearly labelled wherever possible. Stay away from anything that your customers might not understand. “Start Here” is easier to read and understand than “Submit”.

It’s also worth sticking to the color and contrast guidelines laid out by basic UX design when you’re creating something for optimal visibility. Colors that are too close together might create a nice pastel or gradient effect on a website – but they’ll also make things difficult to read.

Concentrate on Usability

Over the age of 55, motor skills and coordination can begin to decline for some people. These changes make it harder for people to interact with complex UIs. The mouse on a computer can be a particular problem for people with diminishing motor skills – as can the touchscreen of a tablet or smartphone.

When you’re working on the perfect UX, think about how you can make things as easy to click as possible for people who have a hard time hitting their targets. For instance, in this website for people traveling over the age of 50, you’ll see not only fantastic large font choices but big buttons that are descriptive and easy to understand too: “Click here to start planning your trip”:

The scrollbar can also be a bit of a problem for people with impaired motor skills. Because of this, it’s best to keep your focus on designing above the fold. Make sure that users don’t need to scroll far to find the information that they need and keep scrollbars simple in terms of their look and feel.

While you’re working on usability, remember that it will be important to keep interactions to a minimum wherever possible. Where you can engage younger audiences with double-taps, swiping and scrolling, it’s much easier to connect with seniors through simple one-tap interactions. The less actions your user needs to take to reach their goals, the better.

Deliver Smooth Navigation

Navigating from point A to B on your website needs to be as simple as seamless as possible. Remember, crowded pages on your websites and apps are often overwhelming – even for younger browsers. Seniors are generally just searching for “must know” information, so they don’t want anything to get in their way as they navigate through their website.

As you work on your site or app design, ask yourself if every element on the page absolutely has to be there. If it doesn’t deliver value, then get rid of it.

Additionally, remember that seniors don’t always have the best memories and concentration levels. That means that they need your navigation experience to be as simple as possible. Basic horizontal menu bars that show everything at once are often a good idea – even if they’re not very exciting.

Look at this helpful navigation experience from RetireMove.com, for instance. Everything you need is located at the top of the page, and you can even just enter your postcode to get started:

Cognitive decline happens regularly with age. Although not all older adults will have issues with their memory and concentration, it’s important to be prepared for an audience that might process information a little more slowly. It’s worth double-checking that your viewer’s attention isn’t being diverted to multiple parts of the page at once.

Get to the Point Quickly

While younger generations have quickly implemented technology into every aspect of their lives, older consumers use tech a little differently. These people don’t want to spend forever fiddling around with different parts of your website. They want to get the answers to their questions as quickly and easily as possible.

Applications that are complicated or difficult to access are usually instantly rejected by seniors. Even if you’ve offered everything that we’ve covered above, from seamless navigation to minimalist design, you still won’t get the interactions you’re looking for if older adults don’t consider your design to be useful.

Because of this, you need to highlight the point of a website or application to your seniors as quickly as possible. Avoid worrying about things like gifs, animations and gamification. Instead, focus on making sure that your designs are useful and simple.

For instance, from the moment your senior user arrives on a web page, they should have instant access to clear instructions on how to use the application or service, and what they need to do next. Keep in mind that this is particularly important when you’re creating mobile apps, as apps are still a relatively new concept to older generations.

On the “When They Get Older” website, you can instantly find the information you need in a well-organized navigation bar that’s labelled clearly:

A clear interface like this, combined with simple, step-by-step guidance that shows elderly individuals how to get the information that they want is the key to keeping these users coming back for more.

Bringing a Mature Perspective to Web Design

These days, most designers focus heavily on younger audiences when creating websites and apps. After all, it’s these users that allow us to experiment more with the latest tools and concepts, like augmented reality, artificial intelligence, and robust animations.

However, there’s still a market out there for the seniors of the world that want more opportunities to get online. This audience often goes ignored and under-served. However, as the value of older consumers grows, and their ability to interact online increases, you’ll find that more businesses begin to search for web designers who can provide immersive experiences for a more mature audience.

The steps above will give you an excellent insight into how you can start designing for a different kind of customer base. However, remember that the best way to make sure that you’re delivering the right solution for any customer, is to test. User testing will provide you with the exclusive insights that you need to determine whether your senior UX is really working, or whether you’re still struggling to get into the shoes of an older user.

Featured image via Unsplash.

7 août 2020/par Service comm.

Case Study: 8 Design Tips That Increased My Ecommerce Conversions By 42%

When it comes to increasing sales for your ecommerce store, there are 3 levers you can pull: You can increase your average order value; You can increase the amount of traffic to your site; You can increase your conversion rate.

While all of the above are important, the cheapest, most effective way to grow your sales is by improving your conversion rate.

For most online stores, low conversion rates are typically the result of a poor design or a bad user experience. Your visitors may not resonate with the look and feel of your website or they may have problems finding the information they need in order to make a purchase.

In this post, I will walk you through the exact steps I took to increase my desktop conversion rate by 46% and my mobile conversion rate by 39% with my last site redesign. I will also show you how you can apply these same design principles to optimize the conversion rate for your own online store.

Even if your ecommerce business is already performing well, this post will help you achieve even better results.

What Is Considered A Good Ecommerce Conversion Rate?

Monitoring your conversion rate is crucial to building a profitable ecommerce business. And most analytics tools can help you measure this data out of the box.

Your conversion rate is calculated by simply dividing the number of desired actions by the number of website visitors in a given period. For example, if your website is getting 50 conversions for every 5,000 visitors, your conversion rate is 1%.

Depending on the specific type of online business you run, your conversions may include online sales, email signups, add to carts, or any other KPI you wish to measure. But in the case of an ecommerce store, your primary focus should be your purchase conversion rate.

On average, ecommerce stores have a purchase conversion rate of 1% – 2%. What’s more, experts say a good conversion rate is anywhere from 2% to 5%. This should be your baseline as you measure your online store’s success.

The Conversion Results of My Last Site Redesign

Before we dive into the nitty gritty details of how I improved my conversion rate, here are my overall results and exactly how I conducted my experiment.

First off, I run Bumblebee Linens, an ecommerce store that sells handkerchiefs online.

Because my site gets a ton of traffic from content pages that do not directly convert to sales, I measured my conversion rate based on my most predictable traffic sources.

As a result, all of my conversion data was taken from targeted PPC ad traffic sources like Google Shopping and Google Adwords. After all, my Google ads traffic is very steady and always converts at a consistent percentage.

Before I redesigned my site, the conversion rate for my ecommerce store hovered at around 3% which is above average. But the look and feel of the site was dated and desperately needed a refresh. Overall, the entire redesign took approximately 7 weeks and cost me roughly $1840.

Here are the conversion results from my updated design compared to the original:

Desktop conversion rates increased by 46%
Mobile conversion rates increased by 26%
Tablet conversion rates increased by 32%

The remainder of this post will highlight the specific elements of the redesign that contributed to these increases. (Note: I made all of my redesign changes live simultaneously so it’s difficult to determine which specific optimization contributed the most gains.)

8 Ecommerce Design Tips To Optimize Your Conversion Rate

If your ecommerce store is not performing as well as it should, there are many aspects of the user experience that could be negatively impacting sales. Even a seemingly innocuous design choice like your font size or the color of your buttons can have a significant impact on your overall conversion rate.

If you want to systematically improve the conversion rate for your ecommerce store, you should follow these 8 design steps.

1. Use A Consistent and Complementary Color Scheme

Use color.adobe.com to choose complementary colors when redesigning your website.

A well chosen color scheme can instantly attract a customer’s attention, evoke emotion, and drive users to take action. After all, how a customer feels about your website can be the deciding factor between completing checkout or bouncing from your shop.

A well designed ecommerce store should utilize at least 3 complementary colors that are consistently applied across every page of your website.

If you don’t have a good eye for color, you can use a free tool like color.adobe.com which will help you mix and match different colors that go well together.

For my site redesign, I wanted a modern feel so I chose teal, hot pink, and yellow for my color palette.

I also assigned each color a specific purpose on my site:

Teal was applied to give the site a bright, overall color for a young and hip feel;
Yellow was used to draw attention to marketing elements like free shipping and special offers;
Hot Pink was used for all action buttons on the site.

Overall, every single page of your ecommerce store should have 1 main call to action (using a bright color like hot pink) that guides a customer closer towards checkout.

For example on my front page, the hot pink button “Shop Our Personalized Collection” pops out of the page and catches a user’s attention right away. We want visitors to shop our personalized collection because our personalized products are the highest margin products in our store.

2. Simplify Your Navigation

Is your menu too complicated? Is your navbar taking up too much screen real estate?

A good rule of thumb for an ecommerce store is to minimize the number of clicks for a customer to add to cart. As a result, you should avoid nesting your product categories in more than 1 level of hierarchy.

If you have too many categories in your shop to display all at once, choose your best selling categories for your main menu and lump your less trafficked categories in a separate tab.

For my store, I decided to use a top-level, hover style drop-down menu as shown in the photo below.

Top-level navigation is one way to organize and display your product categories.

My old design utilized left hand style navigation which took up too much screen real estate. And freeing up the extra space allowed me to blow up my category and product images by 300%. With my new navigation menu, every visitor can add to cart in just three clicks: One click to find a product category; One click to view the product description; One click to add to cart.

Once you’ve designed your menu, pretend that you are a customer and try to shop on your site. Is the content easy to read? Do the important elements pop out? Can you find the information you need right away? Analyzing your site from a customer’s perspective will help you improve your users’ shopping experience.

3. Display Trust Factors On Every Page

Free shipping, easy returns, and trust are crucial to driving conversions.

Trust is the most important value you must establish with your customer.

Unless you’re Amazon or a big box store, people have likely never heard of your brand and you have to reassure them that it’s safe to buy from your store.

Due to Amazon’s influence in the ecommerce space, most customers look for 3 things when shopping at an online boutique for the first time:

Fast and free shipping;
Easy returns;
A way to reach customer support.

Displaying your phone number and email address is very important! Adding your store hours also helps to make your site look legit to new visitors. If you don’t have a recognizable brand, customers will want to know that they can reach a real human in case of problems or questions.

In the above image, you’ll notice that I placed my trust factors in the header, so they can be seen above the fold on every single page. We’ve also been featured on the Today show and a bunch of magazines. So I made sure to display this social proof on the bottom of every page.

Don’t hesitate to flaunt your achievements to reinforce trust.

In addition, customer testimonials provide social proof and credibility to your website. As a result, it’s important to regularly reach out to happy customers for testimonials and endorsements. On our redesigned site, you’ll find the testimonials section right below our press mentions.

Testimonials lend social proof and credibility to your website.

Remember, to generate conversions as an unknown store or brand, you first have to gain your customers’ trust. Make it easy for them to contact you or get a full refund if anything goes wrong with their purchase. By showing a genuine concern for customer satisfaction, you’ll be able to build a solid reputation over time.

4. Emphasize Your Unique Value Proposition

Users spend an average of 5.59 seconds looking at your website’s written content. And in those 5.59 seconds, you must capture their interest or else they’ll bounce from your page. Right off the bat, you must convey to a user exactly what you sell and why they should buy from your store over a competitor.

What’s more, every single page on your site should communicate your unique value proposition. A unique value proposition is a concise statement that describes what makes your business special and outlines what your store does better than anyone else. The best way to show off your unique value proposition is to use an eye-catching image alongside compelling copy.

For example, here’s the first thing a user sees on my home page above the fold:

Right away, a user is shown a large image of one of our best selling personalized handkerchiefs. And right beside that image is a clear and concise value proposition, followed by a call to action to shop in our store.

Displaying your value proposition should not be limited to your home page. We also include our unique value proposition on every category page as well. Overall, you should include your value proposition on every landing page on your website.

5. Optimize The Visual Hierarchy Of Your Product Pages

Every page on your site should have a single objective. And for your product pages, your goal is to get a customer to add to cart.

When designing a product page, you must apply a logical visual hierarchy to your design. A visual hierarchy is the order in which a user processes information on a page and in the case of a product page, there must be a clear path to your add to cart button with as few distractions as possible.

Here’s a screenshot of my old product page:

As you can see, my old product page is overwhelming. All of the design elements try to grab your attention at the same time and there are many different calls to action that blend together. To improve my product descriptions, I freshened up the color scheme and enlarged my product image by 266%. I also changed the placement of the buttons in a more logical flow.

Here’s what the redesigned product page looks like today:

By adjusting the size, color, contrast, and alignment of the page elements, I now force the customer to process my product information in a set path that leads directly to my primary call to action. For example, the hot pink color draws attention to the “Add to Cart” button over the “Reviews” button. Also, by applying a blue text color and teal background, I reassure customers that shopping with us is safe and risk free.

Overall, rearranging the design elements this way nearly doubled my add to cart percentage.

6. Simplify Your Checkout Process

With our old site design, we would regularly receive feedback from confused customers who weren’t sure if they needed an account to purchase our products.

Here’s what our old checkout page looked like:

As you can see, there are too many choices. After all, a customer doesn’t need 3 ways to checkout and the choices are a little overwhelming.

Here’s what the checkout page looks like now:

Instead of offering 3 separate options for checkout, I consolidated them all into one and added a separate Paypal option (more on this later). First off, less than 6% of customers create an account so there was no reason to offer account creation as a separate option. Furthermore, displaying a login form was causing more headaches than it was worth because the majority of customers don’t even have an account. As a result, I decided to hide the form altogether by default.

Overall, when you are designing your checkout process, keep these optimization principles in mind.

Principle #1: Remove all unnecessary elements from the page. Don’t make the customer think and hide all elements that are not frequently used.

Principle #2: Display trust logos to assure customers of a secure checkout. In the image above, you’ll find trust logos on the right-hand side of the checkout page.

7. Optimize The Checkout Process For Mobile Users

4 out of 10 mobile users abandon their carts if they have a hard time entering their personal information. People don’t like entering their contact and credit card information using a tiny keyboard. What’s more, small buttons and too many form fields drive away mobile users. 79% of smartphone users shop online with their mobile devices, which is why you should optimize for mobile.

These days, a responsive design is par for the course but you can still screw things up if you are not careful. Here’s what my checkout process looks like on a desktop:

And here’s how the checkout page looks on a mobile device:

On mobile, the user’s cart contents are collapsed so it doesn’t occupy the entire screen. Overall, here were the mobile optimizations I made to checkout:

Optimization #1: Keep Your Checkout Form Short And Sweet

A mobile user should be able to tap buttons on your checkout page without accidentally hitting another option. Also, the buttons should be large enough to tap on a mobile device.

Given the smaller screen size of a mobile phone, keep your checkout form short and sweet with no extraneous options. Also, make sure you turn off autocorrect for your form fields. Otherwise, your phone’s autocorrect feature may frustrate users when they try to enter their address. In fact, we once had a customer get so frustrated trying to type in their city on their iPhone that they called us up and complained in frustration.

To fix this, you simply need to add the following tag to all of your text input fields.

<input type="text" name="name" autocorrect="off">

And to reduce frustration, you should also turn off auto-capitalization and auto-complete by adding auto-capitalization=”off” and auto-complete=”off” to all of your forms as well:

<input type="text" name="name" autocorrect="off" auto-capitalization="off" auto-complete="off">

In addition, for phone number entry, you should always display a numeric keypad as opposed to a regular keyboard:

Optimization #2: Automatically Import Your Customer Data If Possible

The less information mobile users have to enter in, the better. Payment options like Paypal Express and Amazon Payments can simplify the checkout process. These third-party payment processors automatically fill out a customer’s billing and shipping information which reduces typing and increases conversion rates.

To offer a more convenient checkout, I implemented PayPal One Touch, which alone increased my mobile conversion rates by 31%.

Here’s a quick tip when implementing Paypal: Make sure you display the Paypal button early in the checkout process before a user has entered in their information. Otherwise, it defeats the purpose of importing their information! In the first step of my checkout process, I explain each payment option in depth.

These simple changes made a huge difference in my conversion rate. And the number of PayPal users on my site nearly doubled from 13% to 23%!

8. Add A Sense Of Urgency

Most customers like to window shop and the best way to get a visitor to take action is to create a sense of urgency.

Whenever I run a sale, a big yellow countdown timer is displayed on every page of the website.

Note: It’s important to note that we only utilize this timer when there is actually a sale going on. Otherwise, you risk desensitizing your customers or losing trust.

In addition, I also display a countdown timer on the checkout page to create a sense of urgency to complete the payment process:

These extra design elements force a customer to take action sooner rather than later.

Final thoughts

Optimizing your conversion rate is an ongoing process. And testing your results is the only way to track your improvement.

Never go with your gut and always listen to the data. After all, sometimes an ugly site can out-convert a beautiful one.

Regardless, the design tips I demonstrated above will give you a solid foundation to start with. From there, you can further improve your website and optimize your conversion rate through repeated testing and tweaks. Good luck!

23 juillet 2020/par Service comm.

In Memory of Flash: 1996-2020

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We are gathered here today….

Today I write in memory of Adobe Flash (née Macromedia), something that a bunch of people are actually too young to remember. I write this with love, longing, and a palpable sense of relief that it’s all over. I have come to praise Flash, to curse it, and finally to bury it.

We’ve been hearing about the death of Flash for a long time. We know it’s coming. December 2020 has been announced as the official timeframe for removal, but let’s be real about this: it’s dead. It’s super-dead. It’s people-are-selling-Flash-game-archives-on-Steam dead.

That last bit actually makes me happy, because Flash games were a huge part of my childhood, and the archives must be preserved. Before I’d ever heard of video cards, frames per second, and “git gud”, I was whiling away many an hour on disney.com, cartoonnetwork.com, MiniClip, Kongregate, and other sites, looking for games.

I think we’ve established in my previous work that even as a missionary kid, I did not have a social life.

The Internet itself gave me a way to reach out and see beyond my house, my city, and my world, and it was wonderful. Flash was a part of that era when the Internet felt new, fresh, and loaded with potential. Flash never sent anyone abuse, or death threats. Flash was for silly animations, and games that my parent’s computer could just barely handle, after half an hour of downloading.

I even built my first animated navigation menus in Flash, because I didn’t know any better. At all. But those menus looked exactly like the ones I’d designed in Photoshop, so that’s what mattered to me, young as I was.

That was a part of Flash’s charm, really.

What Flash Got Right

Flash Brought Online Multimedia into the Mainstream

Funny story, JavaScript was only about a year old when Flash was released. While HTML5 and JS are the de-facto technologies for getting things done now, Flash was, for many, the better option at launch. JS had inconsistent support across browsers, and didn’t come with a handy application that would let you draw and animate whatever you wanted.

It was (in part) Flash that opened up a world of online business possibilities, that made people realize the Internet had potential rivalling that of television. It brought a wave of financial and social investment that wouldn’t be seen again until the advent of mainstream social networks like MySpace.

The Internet was already big business, but Flash design became an industry unto itself.

Flash Was Responsive

Yeah, Flash websites could be reliably responsive (and still fancy!) before purely HTML-based sites pulled it off. Of course, it was called by other names back then, names like “Liquid Design”, or “Flex Design”. But you could reliably build a website in Flash, and you knew it would look good on everything from 800×600 monitors, to the devastatingly huge 1024×768 screens.

You know, before those darned kids with their “wide screens” took over. Even then, Flash still looked good, even if a bunch of people suddenly had to stop making their sites with a square-ish aspect ratio.

Flash Was Browser-Agnostic

On top of being pseudo-responsive, the plugin-based Flash player was almost guaranteed to work the same in every major browser. Back in a time when Netscape and Internet Explorer didn’t have anything that remotely resembled feature parity, the ability to guarantee a consistent website experience was to be treasured. When FireFox and Chrome came out, with IE lagging further behind, that didn’t change.

While the CSS Working Group and others fought long and hard for the web to become something usable, Flash skated by on its sheer convenience. If your site was built in Flash, you didn’t have to care which browsers supported the <marquee> tag, or whatever other ill-conceived gimmick was new and trendy.

Flash Popularized Streaming Video

Remember when YouTube had a Flash-based video player? Long before YouTube, pretty much every site with video was using Flash to play videos online. It started with some sites I probably shouldn’t mention around the kids, and then everyone was doing it.

Some of my fondest memories are of watching cartoon clips as a teenager. I’d never gotten to watch Gargoyles or Batman: The Animated Series as a young kid, those experience came via the Internet, and yes… Flash. Flash video players brought me Avatar: The Last Airbender, which never ever had a live action adaptation.

Anyway, my point: Flash made online video streaming happen. If you’ve ever loved a Netflix or Prime original show (bring back The Tick!), you can thank Macromedia.

What Flash Got Wrong

Obviously, not everything was rosy and golden. If it was, we’d have never moved on to bigger, better things. Flash had problems that ultimately killed it, giving me the chance, nay, the responsibility of eulogizing one of the Internet’s most important formative technologies.

Firstly, it was buggy and insecure: This is not necessarily a deal-breaker in the tech world, and Microsoft is doing just fine, thank you. Still, as Flash matured and the code-base expanded, the bugs became more pronounced. The fact that it was prone to myriad security issues made it a hard sell to any company that wanted to make money.

Which is, you know, all of them.

Secondly, it was SEO-unfriendly: Here was a more serious problem, sales-wise. While we’re mostly past the era when everyone and their dog was running a shady SEO company, search engines are still the lifeblood of most online businesses. Having a site that Google can’t index is just a no-go. By the time Google had managed to index SWF files, it was already too late.

Thirdly, its performance steadily got worse: With an expanding set of features and code, the Flash plugin just took more and more resources to run. Pair it with Chrome during that browser’s worst RAM-devouring days, and you have a problem.

Then, while desktops were getting more and more powerful just (I assume) to keep up with Flash, Apple went and introduced the iPhone. Flash. Sucked. On. Mobile. Even the vendors that went out of their way to include a Flash implementation on their smartphones almost never did it well.

It was so much of a hassle that when Apple officially dropped Flash support, the entire world said, “Okay, yeah, that’s fair.”

Side note: Flash always sucked on Linux. I’m just saying.

Ashes to Ashes…

Flash was, for its time, a good thing for the Internet as a whole. We’ve outgrown it now, but it would be reckless of us to ignore the good things it brought to the world. Like the creativity of a million amateur animators, and especially that one cartoon called “End of Ze World”.

Goodbye Flash, you sucked. And you were great. Rest in peace. Rest in pieces. Good riddance. I’ll miss you.

Featured image via Fabio Ballasina and Daniel Korpai.