What is Jamstack?

The post Is it Time to Transition to JAMStack? first appeared on Webdesigner Depot.

25 novembre 2021/par Service comm.

8 Reasons Your Site Is Slow + How To Fix Them

1, 2, 3 – That’s exactly how long it takes you to start losing visitors if you have a slow-loading website.

Hold on! Surely, the only thing that matters to users is that your website works flawlessly and looks great… right? Wrong!

The fact of the matter is that we’ve all become accustomed to instant access to information and content. The average internet user today places a lot of value on speed, and the bar is continually being raised.

If you are like most people, you probably feel an immediate sense of dread at the thought of optimizing your website. Where do you start? How can you make the most impactful improvements? What makes your website slow in the first place?

Have no fear, as we’ll be answering all of your questions below as well as putting you on your way to a website that loads with blazing speed.

Why Should You Be Worried About A Slow-Loading Website?

Good question!

As many as 53% of visitors abandon a site that takes more than 3 seconds to load. Even worse, 1 in 3 shoppers will leave a website if it takes longer than 5 seconds to load.

So, performance plays a huge role in the user experience of your website and whether your visitors will stay on your website or be converted into customers.

For some time, Google has been keenly aware of this fact. As a search engine, Google knows that it’s counterproductive to recommend content to users if they won’t stick around to consume it.

That’s why they’ve continually been increasing the role performance plays when ranking websites for their SERPs (search engine results pages).

In recent years, Google has introduced core web vitals. These are metrics they hope will help quantify how performance affects the user experience. In general, they measure how fast, stable, and interactive a page is while loading. This will be more important than ever after Google announced its Page Experience update, which started its global rollout in June 2021.

As you may know, ranking highly for Google is vital for your website’s visibility. For one, 68% of online experiences begin with a search engine, of which Google has a 92.7% market share. Even if you manage to land on the coveted first page of Google, the first five results get over 70% of all clicks (28% to the first result alone).

So, to recap why a fast loading website is so desirable:

It directly affects your ability to keep, satisfy, and even convert visitors to your website.
It impacts your search engine rankings which impacts your “findability” and organic traffic.

8 Reasons Your Site Is Slow + How to Fix Them

O.K., so now that we’re all on the same page regarding the importance of your website performance, let’s look at common issues slowing down your website + how to fix them.

1. You’re Using A Sub-Par Hosting Service

As the party responsible for making your website available to the outside world, your hosting service can be a make-or-break factor. Not only should you pick a host that has a good track record when it comes to uptime a performance, but also one that’s suitable according to your needs.

Even if you take all the steps below to optimize your website’s performance, it may still load slowly if traffic to your website is overwhelming your available bandwidth or your host’s server capacity. If that happens, some users may experience extremely slow loading times, broken features, or even complete unavailability.

For most personal, blog, or local/small business sites, a respectable hosting provider like Bluehost or GoDaddy should be good enough. However, if you plan on running any type of large-scale, high-traffic webstore, business portal, or other type of website, you’ll want premium hosting, such as WPEngine (for WordPress), VPS hosting, or even a dedicated server.

2. You’re Not Optimizing Your Media Assets

As you probably know, media like images and videos take up significantly more space than most other types of content, such as text, code, stylesheets, or other static files. Even a single image has the potential of consisting of more data than dozens of website pages containing nothing but the underlying HTML and text.

In a Speed Essentials presentation, the Google team identified images as the largest contributor to page weight. In fact, they have the potential to consume a website’s entire performance budget if left unoptimized. Images can also directly impact all three of Google’s core web vitals – key metrics Google uses to measure the performance of a website.

However, the use of images and video is likely to continue growing, heightening the importance of finding a sustainable solution. According to HTTPArchive, images have increased by 19.3% on desktop and 42.7% on mobile.

For now and the foreseeable future, optimizing your images carries the greatest potential for improving performance.

The problem is that optimizing image assets requires multiple steps. Most importantly:

Using the appropriate next-gen formats which can differ depending on the user’s device, OS, or browser.
Appropriately compressing the size and quality of images to reduce payload without affecting visual quality too badly.
Using the optimal display size and density based on the accessing device to reduce payloads further.
Using lazy loading to only load images as needed.

As you can see, manually going through these steps for every single image on your website can be extremely labor-intensive. This is especially true if you consider that you somehow need to create the optimal variants for different users based on what device, OS, or browser they are using.

In-code strategies, like a JS plugin, responsive images, or CSS media queries tend to bloat your code and lead to other performance issues we’ll discuss below.

Luckily, there are plenty of CDN services available designed specifically for providing some degree of automated image optimization. These platforms analyze the context (i.e., a specific mobile device model, OS version, and browser version) of the user trying to load one of your images and try to serve them a version of the image that’s ideally optimized for them.

However, any media optimization platforms still require installing a small JavaScript plugin to dramatically improve the image and video optimization capabilities.

The one exception here is ImageEngine. ImageEngine uses WURFL device-detection to pick up every possible detail of the user’s device. The logic is built into their device-aware edge servers and doesn’t rely on you adding any additional code or markup to your website pages.

So, not only does it reduce your image payloads by up to 80% and serve them via a global CDN, but it doesn’t leave a footprint in your website’s code. As a bonus, it also happens to support the widest range of image/video formats, including animated GIFs, as well as client hints and save-data mode.

3. Render-Blocking JavaScript And CSS Is Delaying Page Loads

JavaScript is the de facto programming language for adding interactivity and advanced features to websites today. Likewise, CSS is the standard for adding styling. Both are critical components for almost any modern website.

However, nothing good comes free, and both may impact the performance of your website, particularly when used carelessly.

The following are some steps you can take to minimize the impact of these assets on your website performance:

Minify your JavaScript and CSS files.
Combine a large number of JS/CSS files into fewer files.
Replace some of your external JS and CSS files with inline JS/CSS. (Don’t overdo this! Inline JS and CSS is only suitable for small code snippets).
Defer loading JavaScript until after all your content is loaded and use media queries for CSS files.

Because media can have a more significant impact on your page weight, this leads some to believe that adding more JavaScript is the lesser of two evils.

However, depending on whether you already have render-blocking JS, Google might flag this as a completely new issue. Regardless, it will negatively impact your performance score in tools like PageSpeed Insights:

You can avoid it altogether by using an optimization engine like ImageEngine that doesn’t require any JavaScript.

4. You’re Not Using A Content Delivery Network (CDN)

A CDN is a network of servers spread across various regions all over the globe. What it basically does is store a copy of your website on each of these servers. When an internet user visits your site, the CDN automatically serves your website from the nearest server to that user.

What this does is allow your website to load faster, no matter where in the world people are visiting it from. If your website was only hosted on a single server, say somewhere in the U.S., then it could take much longer to load for a visitor located in Asia than one in the U.S.

While they all basically do the same thing, different CDNs are better at handling different types of content. Cloudflare, Fastly, and Akamai are just some of the most popular general-purpose CDNs around. Image CDNs like ImageEngine are purpose-built to not only serve image and video assets but to also optimize them using compression, formatting, etc.

So, the two main factors to consider are the type of content you want to deliver via the CDN and its global coverage. However, it’s usually possible to use multiple CDNs in tandem to cover different types of content and reach a wider area.

5. There’s Excessive Overhead In Your Database

If you have a website with any type of complexity, you probably have a corresponding database. In fact, all WordPress websites require a database to function.

Over the years, a lot of information moves in and out of the database. Sometimes, the data can get lost along the way or become obsolete. If you don’t regularly spring-clean your database, then this can really start to add up. Not only will it bloat the storage size of your database, but it will start to impact the speed of database queries and requests.

CMS users are especially prone to racking up these kinds of artifacts from plugins and themes that have been installed and removed over the years.

Unfortunately, there aren’t many easy fixes for this issue available. With most hosting providers, you’ll probably need to use phpMyAdmin to manually check and scrub your data. If you have a managed hosting solution, the host’s support team might be able to help you out. In the event that you have a locally installed database, there are some tools you can use, although they’re not 100% effective.

The best way to avoid any issues is to make database maintenance part of your routine and to learn the basics of how databases work.

6. You Have Too Many Plugins Or Themes Installed

For CMS users, plugins or themes offer near-limitless potential to spruce up the design and functionality of their website. However, each plugin or theme comes with additional code and content that add to the overall complexity and size of your website.

If you have a hand-coded website, the same goes for any additional applets or libraries you want to add to your site.

The best way to combat this is to be conscientious when adding any extras to your website. Only install what you really need or want, and make sure to uninstall and properly remove them if you don’t need them anymore.

As mentioned, they might leave various transients or artifacts behind, so you should keep an eye out for them throughout your website files (not just the database) whenever you do some spring cleaning.

7. You Aren’t Utilizing Caching

Caching is often one of the most effective yet ignored techniques for improving website performance. Caching stores your website content in fast-access memory in the user’s browser, allowing it to be loaded near-instantaneously by users. This can include everything from text to stylesheets to images to JavaScript files.

Without caching, a user will need to redownload everything when they navigate to or reload a page — whether or not anything has changed.

However, not properly configuring caching on your website can lead to issues, such as users only loading out-of-date content. Most high-quality caching tools have built-in features that automatically clear the cache when you make changes to a specific website page or content. So, users will only reload content once it has been modified.

Some hosts offer out-of-the-box caching tools with their hosting service. CMS can also usually find plugins for this, such as WPRocket for WordPress.

8. Ads Are Dragging You Down

In the end, ads are just another form of media that increases the overall weight of your website pages. While they are typically small and lightweight, multiple ad placements can really start to add up.

What aggravates the issue is that ads are loaded from external sources. This means they’ll take longer to render, generate more requests, and may mess with how stable your pages load — affecting your core web vitals.

Depending on how important ads are to your revenue stream, you’ll want to carefully consider how many ads you use on your site, where to position them, and when they load. If possible, avoid loading ads at the same time as the rest of your page, especially interstitials.

Conclusion

As you can see, website performance is a multi-faceted subject. Although some may be worse than others, you can’t just address one area and expect your website to suddenly be performant.

However, some general principles apply:

Keep HTTP requests low by limiting the number of files required for each of your website pages.
Maintain proper code hygiene and spring clean transients and leftover artifacts.
Invest in proper hosting infrastructure as well as a CDN for your website.
Optimize your media assets to significantly bring down payloads without sacrificing engagement.

The final point deserves another shoutout. As we’ve pointed out, finding an optimization solution for your media, particularly images, is probably the best thing you can do to improve your website performance. From purely a performance perspective, there is no service quite as effective as ImageEngine. It’s also the one that requires the least amount of technical expertise and ongoing maintenance.

Regardless, you’ll want to run some tests using tools like PageSpeed Insights so you can gather data on what issues your website is facing. From there, you can prioritize fixes to make your website more competitive.

[– This is a sponsored post on behalf of ImageEngine –]

The post 8 Reasons Your Site Is Slow + How To Fix Them first appeared on Webdesigner Depot.

28 octobre 2021/par Service comm.

How To Leverage Social Proof Successfully

Customer reviews are incredibly valuable to your company. Around 95% of customers say they read reviews before they make a purchase. Another 72% say that they won’t even consider buying your items until they’ve read the reviews associated with your business or product.

No matter how good your marketing and promotion strategies might be, your audience will always turn to other customers for a credible insight into what buying from your brand is really like. That’s why it’s so important to leverage as much social proof as you can.

Unfortunately, gathering reviews and displaying them correctly on your website can be challenging.

In this article, we’re going to look at what you can do to make your reviews stand out when you’re ready to display them online.

The Different Kinds of Review

Before we get into looking at all the different ways you can effectively display your reviews on your website, let’s get the basics out of the way.

There’s more than one type of review. Some are simply comments left on the bottom of your product pages by customers that were impressed by whatever you sold. Other reviews are available in the form of videos or badges. When you want your website to look as credible as possible, the best thing you can do is decide which types of reviews will have the most impact.

Ideally, you’ll want a combination of different review types to add depth to your site. Putting various kinds of reviews on your website increases your credibility while also boosting your SEO.

Here are your main options:

The Testimonial

Testimonials are one of the most common types of review. Essentially, these are the messages shared by your customers that highlight the things they liked and didn’t like about your product. Testimonials often include a picture of the person leaving the message, and their name, to give them a greater sense of authenticity. You might also include a link to a website or case study with a testimonial to give it more depth.

Most testimonials go at the bottom of pages. You can showcase these reviews on your home page to start generating credibility as soon as someone interacts with your brand. Alternatively, you could allow users to place their reviews on product pages. Here’s an example of what a testimonial might look like from ducttapemarketing.com:

Review Badges and Widgets

If your customers tend to leave reviews about your company on other sites, like Angie’s List or Yelp, then you can add a widget or badge to your website that makes it easier for other customers to find them. Sometimes, you’ll just include a small button on the bottom of a website pay that says, “find us on Yelp.” Other times, you can add your star rating too.

Some review sites will also give you the option to showcase the actual reviews in a widget that frequently updates with new messages.

If you’re only showing reviews from one third-party site on your website, it’s best to focus on Google reviews, as it’s one of the most recognizable options.

Provided that you’re using them correctly, badges and review widgets shouldn’t slow your website down too much, and many can be customized to suit the style of your site too. However, it’s essential to ensure that you don’t add too many widgets to your site if you want to avoid performance issues.

Case Studies

Case studies go beyond the basics of the standard review and provide potential leads with a tremendous amount of information about how you’ve previously interacted with other companies. With a case study, you’ll often create a structured document that demonstrates a customer’s problem and your strategies to overcome those issues.

Case studies often exist on their own pages, so you can go in-depth with sharing valuable information. For example, you’ll include an overview that introduces the customer you worked with and details on the outcomes you achieved together.

Although it’s much harder to interview customers for complete case studies and get all the statistics and numbers that make these reviews appealing, it’s often worth the effort. Particularly if you’re running a B2B company, case studies demonstrate the effort you go through to support your customers. They also act as proof of your success and set valuable expectations for customers. Here’s an example of a case study page by Fabrikbrands.com:

The Rating

If you’re just posting basic five-star ratings on your website or asking your customers to give you a number between one and ten for how positively they’d rate your service, then you can use a few handy automation tools to create one of these visuals.

All you need to do is add a little basic CSS to your website or use a star rating widget that automatically calculates your average score based on all of the reviews that you collect from customers.

Just make sure that your star ratings are positive not just on your website but on other review sites too. For instance, if you give yourself five stars by adjusting the CSS and then get three stars from Yell, customers will begin questioning your authenticity.

Notably, while star ratings grab customer attention, they are a little basic if you’re trying to convert people and convince them to buy an expensive product. Most customers will often need more information than a basic star rating can provide.

How to Display Reviews on Your Website

Now that you know what kind of reviews customers can leave about your product or brand, you can start exploring ways to display them on your website.

You could decide to let your reviews show up on other third-party sites and leave it at that. For instance, if you’re a hotel manager, you may know that your customers are already leaving reviews on Booking.com and TripAdvisor. However, leaving your audience to seek your reviews out for themselves means that they spend less time where you want them – on your website.

There’s also a risk that failing to add reviews to your site will make you look less credible. If you don’t own your rating or score, customers might wonder what you have to hide.

Fortunately, we’ve got some great options to help you get started.

1. Create a Testimonials Page

The first and perhaps most accessible option for showcasing your reviews and testimonials is to design a page where your customers can easily find all the information they need about your brand. Having a dedicated testimonials page can be a great way to demonstrate transparency as a brand and show your customers that you’re not hiding anything.

You could even add a form at the bottom of your testimonials page that allows other customers to leave their reviews and information. Just make sure that you have a CAPTCHA or another security measure in place to prevent people from spamming your site.

It makes sense to showcase some of your most positive reviews at the top of your page, so your customers see those first. However, it could also be a good idea to showcase some negative reviews alongside them. That’s because customers generally expect to see at least some negativity associated with your brand. If all your reviews are positive, they might assume that you’re hiding something.

When displaying your negative reviews, make sure you also show that you’ve responded to them and are working hard to address any issues. You can even publish the “thank you” you get from an unhappy customer after rectifying the problem.

2. Show Reviews in Your Website Header

The great thing about using reviews and testimonials on your website is that if you have a little coding knowledge and the correct information, you can display them wherever you choose. Most companies leave the reviews at the bottom of the website, but this could mean you’re missing out on an excellent opportunity to connect with your audience as soon as they visit you.

Having a positive review highlighted at the top of your page could immediately boost your credibility and give your audience a reason to keep reading. Remember that a picture of the person sharing the review and their name can make them look a lot more credible when you’re trying to build trust.

3. Add Some Reviews to Your About Us Page

It’s best not to hide your reviews somewhere your customers will have to search for them, but that doesn’t mean that you can’t scatter a few testimonials around other pages. A great way to give more credibility to your brand and your website is to create a sidebar on your “About Us” page or just showcase a handful of reviews underneath the description of your business.

Suppose you don’t want to show customer testimonials on your About Us page. In that case, you could always show different kinds of reviews, like badges that show your certification with certain industry bodies or awards and recognition you’ve received.

Showing that you’re connected with major industry groups and that you’ve been recognized in your sector is a kind of review in itself. It indicates that other people have already assessed your business and see you in a positive light.

Every review doesn’t necessarily have to come from your customers. Any business or person who can give more credibility to your business deserves some representation too!

4. Embed a Carousel on Your Site

As your business begins to grow, the number of regular reviews and testimonials you get from happy customers should start to skyrocket too. You might even get to a point where you’re not sure how to fit all the reviews you want to showcase onto the same page of your website. If you already have a dedicated “reviews” page where people can go to get more insights into your growing collection of social proof, try a carousel.

Carousels are a great and dynamic way to showcase customer reviews while getting your audience more involved with your website. Give them a button they can click so that they can browse through a broader range of reviews after they’ve seen the ones that show up straight away on your carousel. It’s also worth including a link nearby the carousel widget that the user can click to visit your review page or your company’s page on a dedicated review website.

If you want to go beyond putting carousels on your home page, remember that you can add them to your product pages and menus too. Online reviews impact around 67.7% of purchasing decisions, so it makes sense to put them somewhere your customers will see them when they’re figuring out whether or not they should hit the buy button.

5. Add Reviews to Your Social Media Ads

Reviews can be an excellent way to add an extra spark to your advertisements elsewhere in the digital landscape. Telling your audience on Facebook that you have the best steaks in the country is great – but it’s not going to make a significant impact on most of them. That’s because every business claims to be the best. Most of your clients expect you to speak well of yourself.

However, if you can combine an attractive image on social media with a quoted review from one of your happy customers, your ads will make more of an impact. You can include the quote from your customer in the text above your Facebook ad or create an image to display it instead.

Remember to add any hashtags and extra information that might make your ad more appealing and share it as often as you can with the right audience. Targeting your audience carefully towards people who are in the “consideration” stage of the buyer journey may help you to get more conversions.

While customers usually scroll past dozens of social media ads every day, a genuine statement from a real person still shakes up the status quo and grabs attention. Include a button below the ad so your customer can learn more about the product the customer is talking about.

6. Link to Reviews in Email Signatures

Finally, social media ads aren’t the only way to bring attention to your reviews outside of your website. If you want to get more external customers to go and check out your products or rediscover what your business is all about, you can add review links to your email signature too. These links can go directly to the case study or review pages on your website, reminding customers what it is that makes your service or product special. Alternatively, you can get dedicated signatures for your email that link to specific review sites too.

Showing your clients how many ratings you have on Yelp or how many stars your products have earned with Google Reviews gives every message you send a lot more credibility. Most email marketing software solutions make it relatively easy to add information like this to the footer of your email.

Remember, your signature shouldn’t take up too much space in your email, so don’t add any specific reviews from customers. A star rating and a link back to a page where consumers can get more information will spruce up your content without weighing down your emails.

Show Off Your Social Proof

Successfully collecting positive reviews that show your prospects how much customers love your company can be challenging enough. However, that’s just the first piece of the puzzle. Once you’ve got all those great reviews, you also need to show them off in the most effective way. From dedicated pages on your website to scrolling carousels and Facebook ads, there are a million ways to prove your credibility to your customers with testimonials.

Featured image via Pexels.

The post How To Leverage Social Proof Successfully first appeared on Webdesigner Depot.

22 octobre 2021/par Service comm.

Fighting Your Corner: Assertive SEO in 2021+

Actualités, Actualités, SEO

The web industry is beset by competing ideals and goals so that the simplicity of numbers makes sense to us: one is more than zero, two is more than one.

When it comes to any metric, there is an understandable temptation to focus on volume. In some cases, absolute metrics make more sense than others. If your goal is to make money, then $1 is marginally better than $0, and $2 is marginally better than $1.

However, even in ecommerce, some conversions are worth more than others; high-value items or items that open up repeat sales are inherently more valuable in the long term.

SEO (Search Engine Optimization) has traditionally been built around a high-traffic numbers game: if enough people visit your site, then sooner or later, someone will convert. But it is far more effective to attract the right type of visitor, the high-value user that will become a customer or even a brand advocate.

The best content does not guarantee success on Google, and neither does good UX or even Core Web Vitals. Content is no longer king. What works is brand recognition.

SERPs Look Different in 2021+

Traditional SEO strategies would have you pack content with keywords. Use the right keywords, have more keywords than your competitor, and you’ll rank higher. SERPs (Search Engine Results Pages) used to be a league table for keywords.

Unfortunately, it’s simply not that easy any longer, in part because Google has lost its self-confidence.

Even before the recent introduction of dark mode for Google Search, its SERPs had started to look very different. [We tend to focus on Google in these articles because Google is by far the biggest search engine, and whatever direction Google moves in, the industry follows — except for FLoC, that’s going down like a lead balloon on Jupiter.]

Google’s meteoric success has been due to its all-powerful algorithm. Anything you publish online is scrutinized, categorized, and archived by the all-seeing, all-knowing algorithm. We create quality content to appeal to the algorithm. We trust in its fairness, its wisdom…

…all of us except Google, who have seen behind the curtain and found the great and powerful algorithm, may as well be an old man pulling levers and tugging on ropes.

Content Is President

Google has never been coy about the inadequacies of the algorithm. Backlinks have been one of the most significant ranking factors of the algorithm for years because a backlink is a human confirmation of quality. A backlink validates the algorithm’s hypothesis that content is worth linking to.

One hundred words or so of keyword dense text requires less processing and has fewer outliers, and so is relatively simple for an algorithm to assess. And yet content of this kind performs poorly on Google.

The reason is simple: human beings don’t want thin content. We want rich, high-quality content. Thin content is unlikely to be validated by a human.

The key to ranking well is to create content to which many people want to link. Not only does this drive traffic, but it validates the page for Google’s algorithm.

There Can Be Only One

One of the key motivating factors in the recent changes to search has been the evolution of technology.

Siri, Bixby, and all manner of cyber-butler are queueing up to answer your question with a single, authoritative statement. Suddenly, top-ten on Google is a lot less desirable because it’s only the top answer that is returned.

Google, and other search engines, cannot afford to rely on the all-seeing, all-knowing algorithm because the all-powerful algorithm is just an educated guess. It’s a very good educated guess, but it’s an educated guess nonetheless.

Until now, an educated guess was sufficient because if the top result were incorrect, something in the top ten would work. But when it’s a single returned result, what search engines need is certainty.

The Single Source of Truth

As part of the push towards a single, correct answer, Google introduced knowledge panels. These are panels within search results that present Google’s top answer to any given question.

Go ahead and search for “Black Widow” and you’ll see a knowledge panel at the top of the results hierarchy. Many searchers will never get beyond this.

Knowledge panels are controversial because Google is deferring to a third authority on the subject — in the case of Black Widow, Google is deferring to Marvel Studios. If someone at Marvel decided to redefine Black Widow from action-adventure to romantic comedy, Google would respect that [bizarre] decision and update the knowledge panel accordingly.

Whether we approve of the move towards single results, knowledge panels, and whatever else develops in the next few years, it’s a moot point. It’s happening. Most of us don’t have the pull of Marvel Studios. So the question is, how do we adapt to this future and become the authority within our niche.

Making Use of sameAs

One of the most significant developments in recent years has been structured data. Structured data is essentially metadata that tells search engines how to interpret content.

Using structured data, you can specify whether content refers to a product, a person, an organization, or many other possible categories. Structured data allows a search engine to understand the difference between Tom Ford, the designer, Tom Ford, the corporation, and Tom Ford, the perfume.

Most structured data extends the generic “thing”. And thing contains a valuable property: sameAs.

sameAs is used to provide a reference to other channels for the same “thing”. In the case of an organization, that means your Facebook page, your Twitter profile, your YouTube channel, and anything else you can think of.

Implementing sameAs provides corroboration of your brand presence. In effect, it’s backlinking to yourself and providing the type of third-party validation Google needs to promote you up the rankings.

Be a Brand

Google prefers established brands because people are more likely to trust them, and therefore consider the result that Google returned as high-quality. They will, in turn, come back to Google the next time they need something, and Google’s business model survives another day.

Google’s results are skewed towards brands, so the best strategy is to act like a brand.

Brands tend to be highly localized entities that dominate a small sector. There’s no benefit to spreading out keywords in the hope of catching a lot of traffic. Instead, identify the area that you are an expert in, then focus your content there.

Develop a presence on social media, but don’t sign up for every service available unless you have the time to maintain them properly; a suspended or lapsed account doesn’t corroborate your value.

Big Fish, Flexible Pond

There’s a pop-psychology question that asks whether you would prefer to be a big fish in a small pond or a small fish in a big pond. The direction that search is moving the correct answer is “Big fish, small pond”.

The problem with metaphors is that they carry irrelevant limitations with them. In that question, we assume that there is the choice of two ponds, both a fixed size. There is no reason the pond cannot be flexible and grow with you as you increase in size.

What matters from an SEO point of view is that you dominate your niche. You must become the single source of truth, the number one search result. If you find that you aren’t number one, then instead of competing for that top spot, reduce your niche until you are the number one authority in your niche.

Be the single source of truth that Google defers to, and the all-powerful algorithm can clamber into its balloon and float away.

The post Fighting Your Corner: Assertive SEO in 2021+ first appeared on Webdesigner Depot.

18 octobre 2021/par Service comm.

11 Must-Follow Web Design Blogs

Need inspiration for an upcoming web design project? Want to learn how to add live chat functionality to your site, or which trends you should be aware of as you pursue new projects? Leading web design blogs could be the solution to your problems.

Just as marketers follow posts on websites like Search Engine Land and Mashable, and tech enthusiasts read up on Hacker Noon and TechCrunch, designers have plenty of blogs worth following too. The top web design blogs are incredible sources of inspiration, information, and guidance for today’s budding professionals. You can find insights into recent web design news stories or learn how to use new components in your website content.

As one of the best resources for any designer, a good web design publication can expand your education, act as an instant muse, or give you some much-needed entertainment.

Here are our top choices for the ultimate must-follow web design blogs.

1. Webdesigner Depot

You’re already here, so obviously, you already know that Webdesigner Depot’s a comprehensive hub of tech tips, news, thought leadership posts, and inspiration. Webdesigner Depot stands out among the most popular design blogs in the world. Frequently updated with content from a series of experienced authors, Webdesigner Depot is the go-to place for designers. Here, you’ll find the latest design news, explore the pros and cons of different coding systems, and discover some of the best design resources around.

We have many categories to choose from, including coding, news, resources, SEO, inspiration, content marketing, and user experience. You can even find the occasional “funny” post or poll to take part in too.

Many of the articles produced by Webdesigner Depot also go above and beyond the competition in terms of detail and depth. If you’re learning about freelance project management apps on this site, you can expect a complete overview of each of the available apps covered, along with notes on how to choose and use these tools correctly.

Webdesigner Depot also has a newsletter you can subscribe to in order to stay informed about recent posts.

2. Smashing Magazine

Another excellent publication popular among web design professionals, Smashing Magazine, covers all kinds of helpful content. To make finding the right posts a little easier, the company organizes content by category, covering topics like user experience, web design, React, JavaScript, CSS, and accessibility. You can also search through articles with the search bar at the top of the page.

Alongside standard blogs, Smashing Magazine also produces eBooks and guides for those who need more extensive information about a specific topic. All of the content shared on this website is designed to be easy-to-read and informative. You’ll find plenty of sketches, screenshots, and images to guide you through learning experiences too.

Notably, the blog has been around since 2006, so although it has a lot of material to explore, some of the content might be a little outdated. If you want to stay up-to-date with Smashing Magazine’s latest posts, you can also subscribe to their email newsletter for once-a-week messages.

3. The Design Blog

While many of the top design blogs on the market today focus on sharing a combination of inspirational and informative content, The Design Blog is explicitly intended for inspiration. The site shares a “designer of the week” every Monday, and that person’s content is featured on the web and social networks of TDB. There’s also a quote of the week, featured video, and free resources every week.

Most of the design blog’s content is split into sections according to the days of the week. Web design Wednesday is a great section to check out if you’re looking for inspiration. The segment covers a range of well-designed websites from different niches to help guide your next project.

On Thursdays, the design blog covers UI and UX designs from around the web, as well as well-designed apps from budding creatives. Every Friday, there’s a “freebie” offered on the site in the form of an available download or digital resource.

The design blog also covers recommended books and websites you should visit, leading Dribble profiles, and more. The biggest downside is navigating through all the available content can be quite a complicated process.

4. Web Design Ledger

Beautifully organized and packed with helpful information, the Web Design Ledger is an excellent site for designers to visit. The website splits into various segments depending on the kind of design you’re interested in. For web designers, there are content categories for portfolio work, mobile design, business development, ecommerce, and even wearable devices.

You’ll also find several sub-categories for sections like User Interface design, graphics, and web development. For those looking to learn from thought leaders in the industry, Web Design Ledger has a range of fantastic interviews to explore. There’s also a review section, where you can check out some of the latest tools available for design professionals.

The “Inspiration” section of the site also includes many great ideas for people who need a little creative boost for their next project. You can check out some top-rated WordPress themes, explore tips about branding and design for specific industries, and even get advice on logo creation.

5. Mockplus Blog

Mockplus is more than just a blog producer. The company offers tools to make design teams faster and more productive through unified collaboration, interactive prototyping, and scalable design systems. If you’re using Mockplus’ cloud technology for your design projects, there are plenty of tutorials and articles on the website tailored specifically to you.

The Mockplus blog, alternatively, delivers easy-to-consume content to designers from all environments, using various kinds of tools and software. You can find guides on how to experiment with new web design strategies and tips on how to master things like navigation menu design.

Many of the most popular posts on Mockplus are lists of useful resources, websites, and downloads you can use in your design tasks. For instance, you can use this site as inspiration when finding Android UI systems or wireframing tools. The site has a subscription form available for people who want to sign up for regular blog updates.

6. Design Bombs

Design Bombs is an attractive and reliable source of blog content for the design world. Easy to explore for beginners, Design Bombs even has a helpful “Start Here” section, where you can find beginner articles on how to start a blog, make a website, or use WordPress hosting. If you already know what you want to learn about, there are plenty of categories to choose from.

Content covered on Design Bombs ranges from the top WordPress plugins and themes on the market to news stories about recent design events and guides on coding or design. The “inspiration” section of the website is excellent for those who need a little creative refresh before working on the next part of their project, and Design Bomb also offers freebies and deals to readers too.

You can check the website regularly to see what kind of offers are available for popular design software and tools, as well as what sort of resources you can access for free. For beginners, the “glossary” section covering common design language is fantastic for your bookmarks.

7. Web Design Library

Otherwise known as Webdesign.org, Web Design Library is a simple but attractive blog environment for design professionals. The site includes a lot of valuable information for beginners and professionals looking to hone their skills. There’s a search bar to help you sort through content quickly at the top of the page, or you can choose your content focus through the “categories” section.

The Web Design Library has various categories to choose from, including web design basics, design principles, website usability, typography, Photoshop tutorials, web layout guidance, and HTML or CSS tips. You can also find plenty of inspiration in the “Showcase” section of the site.

Like many of the top web design blogs available today, Web Design Library offers access to extensive tutorials and guides for pros and beginners. You can learn everything from creating your first web page to how to shave someone’s head in Photoshop. The “Freebies” section on the site is a great place to visit for budget-friendly resources too.

8. Hacking UI

A community-focused website built for people who want to master the user interface, Hacking UI is a brilliant blog for all kinds of creative professionals. This laid-back website contains all sorts of different content for designers, including thought leadership articles, opinion posts, and even a regular podcast, where David Tintner and Sagi Shrieber discuss all kinds of design questions.

Hacking UI covers simple and complex topics alike. You can learn how to accelerate the performance of your web-design side project and how to make the transition from freelancer to a business owner. There are also topics like how to improve your workflows. Hacking UI covers a lot of content from worldwide events like the Global Innovation Forum too.

You can find information about upcoming events, conferences, and classes on the “Event” page, ideal for developers and designers who want to improve their skills. There’s also the Hacking UI “Master Class,” which constitutes a series of live conversations and lectures with experts in development and design.

9. 1stWebDesigner

One of the most attractive things about 1stWebDesigner, is its commitment to sharing ideas from a range of different designers and experienced creatives. Though still relatively new, 1stWebDesigner is a growing platform for sharing all kinds of design insights, including news, guides for learning, and lists for design inspiration.

The 1stWebDesigner site is wonderfully easy to navigate, with a search bar for those who want to find content on specific topics and keywords and a range of categories to choose from. You can check out collections of content on things like WordPress design, CSS, JavaScript, UX, Mobile UI, and Typography. There are also sections dedicated to things like Photoshop and how to succeed as a freelance designer.

1st Web Designer is a valuable source of inspiration for beginners and a great way to top up your knowledge as the design industry evolves. The “Learn” section is home to a host of guides and tutorials perfect for design enthusiasts from different backgrounds. Make sure you check out the site’s YouTube, Twitter, and Facebook pages too.

10. Design Shack

Design Shack is a simple blog for beginners in the design landscape. Here, you’ll find many in-depth guides and tutorials to walk you through the basics of design. There are thousands of articles to explore, listed under several categories, including User Experience, app creation, and Photoshop. You can also search for specific content with the search bar.

Design Shack is particularly good at producing long-form content for designers in search of inspiration. Their lists of things like mock-up templates, photo collages, and premier pro templates are excellent. It’s also worth checking out the “Trends” section on the website, where you can find content written about some of the most appealing trends for design leaders.

Design Shack has a subscription available for those who want to stay up-to-date on the latest blog posts with regular emails. You can also interact with the community on sites like Pinterest, Facebook, and Twitter.

11. Web Design Tuts+

Created by the Envato+ company, Web Design Tuts+ is a website offering learners in the design world all the information they need to excel in their projects. The website is packed full of free tutorials and learning guides, as well as online courses you can follow in your own time, to help you learn more about various aspects of web design. Tutorials and courses cover everything from interface design strategies to front-end development, UX (User Experience), and accessibility.

To help you figure out where to get started, Envato sorts all of its available guides and resources into sections based on the kind of design information they cover. You can also check out a list of the most popular and featured eBooks, courses, and tutorials on the homepage.

One thing Web Design Tuts+ does exceptionally well is translating complex ideas into simple guides. You don’t have to have a lot of coding knowledge or understand design-focused language to benefit from this site. Everything is written in an easy-to-digest format, with plenty of pictures and examples to guide you.

Choosing the Best Web Design Blog

As web design and development continue to thrive as a crucial skill in the digital world, there’s no shortage of blogs out there to help inspire and educate professionals. Whether you’re a beginner learning about the techniques required to start your first WordPress site, or you’re keen to know more about specific aspects of CSS code, there’s plenty of content to help you.

With a wide range of fantastic websites to choose from, there’s no one-size-fits-all when it comes to picking the best web design blog. Many designers devote an entire folder in their bookmarks to blog pages, news sites, and other resources they can visit when they need information or inspiration. You may find yourself using various blogs throughout your career.

Our advice? Start with a website capable of covering many different topics in the web design world, to begin with. Resources like Web Designer Depot are packed full of content to sink your teeth into. Then, as you develop your knowledge in the industry, you’ll begin to find other more focused sites offering specific guidance into your chosen niche or specialty.

Featured image via Unsplash.

The post 11 Must-Follow Web Design Blogs first appeared on Webdesigner Depot.

13 octobre 2021/par Service comm.

7 UX Principles to Boost SERPs

User experience is one of the most important principles of web design. There’s no doubt that you focus on UX with every page you design on the web, whether it’s a portfolio, a profile page, or an entire website.

Unfortunately, what many experts forget is that UX doesn’t just apply to digital pages. That means that you need to discover the right UX strategies for everything from your website homepages to your email marketing messages and even your listings on Google.

Today, we’re going to explore ways you can apply UX principles to your client’s image on search engines.

Why Your Search Engine Listing Matters

Let’s start with the basics…

89% of customers start their purchasing process with a search engine.

That means that whether you’re creating a portfolio to sell your services or building a website for a client, the first connection a customer has with your design isn’t on the homepage.

Developers and designers know that first impressions count when it comes to succeeding online. However, they assume that those first impressions happen on a social media channel, a landing page, or a home page.

The truth is that most of the time, you’re driving a specific experience for an end-user before you even realize it. Before you can wow an audience with a beautiful site design or a fantastic CTA offer, you need to convince them to click on your Google link.

Just as UX on a website is all about giving your audience what they need in an informed and strategic manner, UX in search engine results works the same way.

How to Make Your Search Listing Stand Out with UX

So, how do you begin to apply the principles of UX to your Google Search results?

It’s much easier than you’d think.

Step 1: Show Immediate Value

Delivering an excellent experience on a website often means providing end-users with the information they need as quickly as possible. Imagine designing a landing page; you wouldn’t want your audience to scroll forever to find what they need. Instead, you’d make sure that the value of the page was immediately apparent.

When creating an image for your search engine listing, you’ll need to take the same approach. This often means thinking carefully about two things:

Your headline
Your meta description

Around 8 out of 10 users say that they’ll click a title if it’s compelling. That means that before you do anything else to improve your SEO strategy, you need to make sure that the title of your web page is going to grab the audience’s attention.

The best titles deliver instant value.

Immediately, these titles tell the audience exactly what they’re going to get when they click onto the page. The promise drives action, while clarity highlights the informed nature of the brand.

The great thing about using an excellent title for a page is that it doesn’t matter where you’re ranked on the search results. Whether you’re number 2 or number 5, your customers will click if they find something they want.

It’s just like using a CTA on a landing page. Make sure your titles are:

Informative: Show your audience value immediately
Optimized for mobile: Remember, your audience might not see your full title on some screens. That means that you need to make the initial words count.
Easy to read: Keep it short, simple, and straightforward. Speak the end-user’s language

Step 2: Build Trust with Your URLs

Trust factors are another essential part of good UX.

When designing a website for a new brand, you know that it’s your job to make visitors feel at ease. Even in today’s digital world, many customers won’t feel comfortable giving their money or details to a new company.

Within the website that you design, you can implement things like trust symbols, reviews, and testimonials to enhance brand credibility. In the search engines, it all starts with your URL.

Search-friendly URLs that highlight the nature of the page will put your audience’s mind at ease. When they click on a page about “What is SEO” in the SERPs, they want to see an URL that matches, not a bunch of numbers and symbols

Use search-friendly permalink structures to make your listing seem more authoritative. This will increase the chances of your customer clicking through to a page and make them more likely to share the link with friends.

Once you decide on a link structure, make sure that it stays consistent throughout the entire site. If a link doesn’t appear to match the rest of the URLs that your audience sees for your website, they may think they’re on the wrong page. That increases your bounce rate.

Step 3: Be Informative with Your Meta Description

To deliver excellent UX on a website, you ensure that your visitor can find all the answers to their most pressing questions as quickly as possible. This includes providing the right information on each page and using the correct navigational structure to support a visitor’s journey.

In the SERPs, you can deliver that same informative experience with a meta description. Although meta descriptions often get ignored, they can provide a lot of value and help you or your client make the right first impression.

To master your meta descriptions:

Use the full 160 characters: Make the most of your meta description by providing as much useful information as you can within that small space.
Include a CTA: Just as CTAs help guide customers through the pages on a website, they can assist with pulling in clicks on the SERPs. A call to action like “read about the” or “click here” makes sense when you’re boosting your search image.
Focus on value: Concentrate on providing your customers with an insight into what’s in it for them if they click on your listing.

Don’t forget that adding keywords to your meta description is often helpful too. Keywords will boost your chances of a higher ranking, but they’ll also show your audience that they’re looking at the right result.

Step 4: Draw the Eye with Rich Snippets

You’ve probably noticed that the search engine result pages have changed quite a bit in the last couple of years. As Google strives to make results more relevant and informative, we’ve seen the rise of things like rich snippets. Rich snippets are excellent for telling your audience where to look.

On a website, you would use design elements, like contrasting colors and animation, to pull your audience’s attention to a specific space. In search engines, rich snippets can drive the same outcomes. The difference is that instead of telling a visitor what to do next on a page, you’re telling them to click on your site, not a competitor’s.

When Google introduced rich snippets, it wanted to provide administrators with a way of showcasing their best content. Rich snippets are most commonly used today on product and contact pages because they can show off reviews.

Install a rich snippet plugin into your site if you’re a WordPress user or your client is. When you enter the content that you need into the website, use the drop-down menu in your Rich snippet tool to configure the snippet.

Ideally, you’ll want to aim for the full, rich snippet if you want to stand out at the top of the search results. Most featured snippets have both text and an image. You need to access both of these by writing great content and combining it with a relevant image.

Step 5: Provide Diversity (Take Up More of the Results)

As a website designer or developer, you’ll know that different people will often be drawn to different things. Some of your visitors might immediately see a set of bullet-points and use them to search for the answer to their question. Other visitors will want pictures or videos to guide them. So, how do you deliver that kind of diversity in the SERPS?

The easiest option is to aim to take up more of the search result pages. Google now delivers a bunch of different ways for customers to get the answers they crave. When you search for “How to use Google my Business” on Google, you’ll see links to blogs, as well as a list of YouTube Videos and the “People Also Ask” section.

Making sure that you or a client has different content rankings for the same keywords can significantly improve any customer’s experience on the search engines. Often, the process of spreading your image out across the SERPs is as simple as creating some different kinds of content.

To access the benefits of video, ask your client to create YouTube videos for some of their most commonly asked questions or most covered topics. If you’re helping with SEO marketing for your client, then make sure they have an FAQ page or a way of answering questions quickly and concisely on articles, so they’re more likely to appear in “People Also Ask”.

Step 6: Add Authority with Google My Business

Speaking of Google My Business, that’s another excellent tool for improving UX in the search results. It allows business owners to manage how information appears in the search results.

With this service, you can manage a company’s position on Google maps, the Knowledge Graph, and any online reviews. Establishing a company’s location is one of the most important things you can do to help audiences find a business quickly. Remember, half of the customers that do a local search on a smartphone end up visiting the store within the same day.

Start by setting up the Google Business listing for yourself or your client. All you need to do is hit the “Start Now” button and fill out every relevant field offered by Google. The more information you can add to Google My Business, the more your listing will stand out. Make sure you:

Choose a category for a business, like “Grocery store.”
Load up high-quality and high-resolution images
Ensure your information matches on every platform
Use a local number for contact
Encourage reviews to give your listing a five-star rating

Taking advantage of a Google My Business listing will ensure that your audience has all the information they need to make an informed decision about your company before they click through to the site. This means that you or your client gets more warm leads and fewer people stumbling onto your website that might not want to buy from you.

Step 7: Use Structured Data Markup to Answer Questions

If you’re already using rich snippets in your Google listings, you should also have a plan for structured schema markup. Schema markup on Google tells the search engines what your data means. This means that you can add extra information to your listings that will more accurately guide your customers to the support they need.

Providing additional schema markup information to your listings gives them an extra finishing touch to ensure that they stand out from the competition. For example, you might add something like a “product price” to a product page or information about the product’s availability.

Alternatively, you could provide the people who see a search result with other options. This could be an excellent option if you’re concerned that some of the people who might come across your listing might need slightly different information.

For instance, you can ask Google to list other pages along with your search results that customers can “jump to” if they need additional insights.

Baking structured data into your design process when you’re working on a website does many positive things. First, it makes the search engine’s job easier so that you can ensure that you or your client ranks higher. Additionally, it means that your web listings will be more thorough and valuable.

Since UX is all about giving your audience the best possible experience with a brand, that starts with making sure they get the information they need in the search results.

Constantly Improve and Experiment

Remember, as you begin to embed elements of UX into your search engine listings, it’s essential to be aware of relevant evolutions. Ultimately, the needs of any audience can change very rapidly. Paying attention to your customers and what kind of links they click on the most will provide you with lots of valuable data. You can use Google analytics to A/B test things like titles, pictures, featured snippets, and other things that may affect UX.

At the same time, it’s worth noting that the Google search algorithms are constantly changing too. Running split tests on different pages will give you an insight into what your customers want. However, you’ll need to keep an eye on the latest documentation about Google Search if you want to avoid falling behind the competition.

Like most aspects of exceptional UX, mastering your SERP position isn’t a “set it and forget it” strategy. Instead, you’ll need to work on constantly expanding your knowledge if you want to show clients that you can combine UX and SEO effectively.

Make sure you have plenty of tools set up to offer reports and insights into the kind of changes that you may need to make to align with search engine expectations.

Making the Most of UX in the SERPS

It’s easy to forget that there’s more to UX than making your buttons clickable on mobile devices or ensuring that scrolling feels smooth. For a designer or developer to deliver excellent UX for a brand, they need to consider every interaction that a company and customer has.

This means starting with the way a website appears when it’s listed on the search engines most of the time. Getting your SEO listing right doesn’t just boost your chances of a good ranking. This strategy also improves your reputation with your audience and delivers more meaningful moments in the buyer journey.

Don’t underestimate the power of UX in SERPs.

Featured image via Pexels.

The post 7 UX Principles to Boost SERPs first appeared on Webdesigner Depot.

Actualités, Méthodes et organisation des process IT

7 octobre 2021/par Service comm.

Hybrid Multicloud Adoption: A Programmatic Approach To Get Started

Background Context

In our first blog, we introduced the definition and evolution of hybrid multicloud, key challenges of the enterprises, and the value realized by implementing a hybrid multicloud strategy. This blog will cover how to create a holistic and business-value-driven multicloud strategy. In order to provide agility, security, reliability, and access to a large ecosystem of services, a robust transformation strategy and program are required. This strategy must align with business objectives such as revenue growth, cost reduction, risk reduction, enhancing the customer experience, and capitalization of market opportunities.

Having created many transformation strategies across many industries, we have observed critical success factors that are worth noting. For instance, successful IT organizations tightly align their cloud strategies to business objectives while developing a target architecture and operating model blueprint while quantifying the costs and benefits in a business case. Organizations that have failed to implement their cloud strategy, or failed to realize their committed benefits, typically do not complete these important elements of a holistic strategy.

Source de l’article sur DZONE

5 octobre 2021/par Service comm.

6 Tips for Collecting Customer Feedback (The Right Way)

Feedback is one of the most valuable resources for any business. Informative messages from your customers can tell you a lot about your company. They’re a way to check that your service strategies are paying off and a chance to learn which parts of your product need an upgrade.

Reviews and testimonials can also help you better understand your audience and the kind of solutions they’re looking for with your brand.

Solid feedback is also how you improve your chances of gaining more customers in the long term. Brands with superior customer service generate about 5.7 times more revenue than their competitors.

Of course, before you can begin tackling challenges like pulling trends from feedback or using your reviews to upgrade your business, you have one essential task to consider: How are you going to collect the valuable information your customers have to share?

There are a lot of options to choose from. You can reach out to clients individually with email messages or set up a feedback form on your website. You could even consider working with a review site to give your audience more options.

Today, we will look at the steps you can take to collect customer feedback the right way.

Unlocking the Benefits of Customer Feedback

Customer feedback is the information and input shared by your community. It provides a behind-the-scenes view of people’s interactions with your team and shows you where you need to focus on beginning driving new opportunities.

Customer feedback becomes a guiding compass for your organization when used correctly. It shows you what you’re getting right and wrong from your customer’s perspective. Positive feedback can even become part of your marketing campaigns. User-generated content in the form of reviews and testimonials makes for excellent tools to encourage new people to purchase your products.

Case studies and in-depth reviews from your clients can also help generate trust among potential customers, so you’re more likely to earn crucial sales.

Only around 3% of customers say that they find marketers and salespeople “trustworthy.” This means that no matter how good your marketing messages might be, you’re only going to be able to accomplish so much with the claims you make about your brand. Ultimately, your clients will turn to other customers like them to determine who they should buy from.

On average, buyers read around seven reviews before they’ll even consider trusting a business.

The good news is that around two-thirds of customers will share their personal information with a brand. Clients are happy to provide feedback in the right circumstances. It’s your job to ensure that the process is as easy as possible for your customers.

So, how do you get customer reviews?

1. Design an Effective Feedback Survey

The most obvious way to encourage feedback from your customers is to ask for it. Unfortunately, designing a good customer survey isn’t always as simple as it seems.

On the one hand, you’re keen to gather as much information as possible from your customer, which could mean that you want to ask many questions. On the other hand, asking too many questions could easily scare your audience away.

To improve your audience’s chances of actually sharing information, keep the feedback requests as simple as possible.

One or two questions at a time should be enough to give you some helpful information about customer preferences and expectations. When choosing what to include in your survey, remember:

Only ask essential questions: If the answer to a question isn’t going to help you achieve your goals, don’t ask it. You don’t need to know someone’s age if you want to know if they had a good experience with your service reps. Keep it relevant.
Make the questions thoughtful: Yes or no questions are great for collecting quick information. However, if you want more valuable feedback, leave your queries open-ended, and give customers room to explain themselves.
Use rating scales: If your customer doesn’t have time to respond to a question in your survey with a complete answer, a rating scale can give you some helpful insights with minimal effort from the client.

Ensure none of the questions on your survey are leading or loaded. Customers don’t want to feel like you’re answering questions for them. It might also be worth showing your audience how much you value their data with a quick response. Hilton Hotels always responds to any adverse reactions to surveys within days of receiving the information.

Customers can even see how their reviews contribute to the overall rating of the business.

2. Master Your Emails and Customer Contact Forms

Email is one of the easiest and most effective ways to gather customer feedback. Because this is a standard support channel for most businesses, there are plenty of opportunities to generate feedback.

The first step in using emails for feedback is to send a message thanking your customer for their recent interaction with you. If someone purchased a product from your company, immediately follow up to let them know you appreciate their custom. A couple of days after, when your customer has had a chance to use your product or service, that’s when you follow up with your feedback request.

Ideally, your email request should be as short and straightforward as possible, with a clear call to action that tells your customer what to do next. This example from Papier keeps things as detailed as possible.

If you want to boost your chances of engagement, you can add elements to your email that might encourage a positive response, for instance:

Remind them of what they bought: Remind your customer of the item they purchased with a picture and a bit of information. Highlight the key features and benefits of that product, so they have some inspiration on what to write about in their review.
Offer them a reward: If you want to boost your chances of your customers doing something for you, you need to offer something in return. This could be a discount on their next order, a chance of winning something, or even just free shipping on their next purchase.
Personalize the message: Make your customer feel special by personalizing the message. Use their name and reference their previous interactions with your company. If they’ve been with your business for a while, mention that in the email.

Remember, many of your customers are likely to check their emails on the go. That means that giving feedback should be as simple as possible, regardless of the tech your customer is using. For instance, in this Zomato example, users can choose to drop an email to the company or send feedback straight from the app.

3. Create App Usability Tests

If you want some in-depth insights into your company, and your business processes, then a usability test could be the best way to generate valuable feedback. If you have your app, ask your customer to submit some information right there and then, after they’ve finished using the service. The great thing about this kind of input is it’s fresh.

Unlike other customer reviews that might come a day or two after your customer has used a product, usability tests allow you to get feedback at the moment. There’s a much better chance that you’re going to get some relevant and detailed responses here.

For instance, in this Skype lab feedback request, customers can tick boxes for any video or audio issues they had and leave a starred review.

If there’s extra information to share, the customer can tap on the comment box to elaborate. However, they don’t need to do this part unless they want to.

With usability tests, it’s a good idea to focus on a few key things that you want to learn about. For instance, Skype’s example above demonstrates that the company wants to check at least five user experience issues for both video and audio.

Giving your customers options that they can choose from reduces the amount of work they need to put into leaving a review. It also means that you can get actionable information on which parts of your app or site need the most improvement.

You can get the same kind of instant feedback on your website, too, mainly if you’re using a live chat app for customer service.

Live chat is quickly becoming an essential part of the customer experience environment because it’s fast, easy to use, and efficient. It’s also highly affordable for most companies, thanks to evolving technology. Set up your Live Chat app to immediately request a review from your customer when the interaction is over.

For instance, SiteGround asks customers to rate their service provider with a picture of the employee they spoke to. The image lets the customer see that they were talking to a real person, which improves the relationship with the company. The statement about feedback improving the customer service and support that SiteGround can offer shows the customer how valuable their reviews are.

4. Conduct Customer Interviews

Conducting a customer interview is a lot like sending out a survey. The main difference is that you ask the client to engage in a much more in-depth conversation. Usually, these interviews will be the initial research required for a published case study on a B2B website.

Reaching out to valuable and loyal customers can give you a fantastic source of in-depth information to learn from. You’ll need to make sure that you have a good relationship with the customer in question before you attempt this, however. Most one-time clients won’t want to get involved with a time-consuming interview.

Look at your CRM technology and find out who your most impressive VIP customers are. Reach out to them with a request for feedback, and make sure you offer something in return. For instance, tell them that you’d like to interview for a case study that you can display on your website. If they’re happy for you to do this, you can reward them with a discount on their next purchase or some gifts.

You could also follow up with a customer who recently contacted your team for an interview, like Ticket Arena does here. With this message, they promise the customer that their insights will make the customer experience better for future clients:

When requesting long-form qualitative feedback, remember to think through your questions carefully. In-depth stories from customers bring nuance and color to your quantitative data. They could even guide your business to making some crucial future decisions.

When talking to your customers:

Start with an open-ended dialogue: Remember that open-ended questions are crucial to get as much detail as possible from your customers. These queries give your customers more flexibility to cover the details of their experiences.
Get more specific as you go: Start with simple questions, then build on them as your conversation evolves. Use the things you learn from your customers to dive into topics that are relevant to them. For instance, if a customer mentions your live chat app, go into a deeper discussion about the channels they prefer to use.
Practice active listening: Make sure that you’re open and receptive to the information you’re given. Actively listen to customers, even if you’re not in the same room, by acknowledging what they say and providing valuable responses.

5. Use Social Media

Sometimes, people are reluctant to give feedback for your business on your website because they’re not in the frame of mind. When customers come to your site, there’s a good chance they’re looking for information from you or want to check out a new product.

They’re probably not in the right mood to start sharing their opinions.

However, if you capture your customers on social media, there’s a good chance they’ll be feeling a lot more talkative. After all, social media platforms are where most customers discuss their issues with companies, talk about purchases with friends, and make their voices heard.

Simply paying attention to when people talk about your company on social media can give you a lot of helpful feedback. Social listening tools allow you to collect post information every time someone mentions your business name or product.

Alternatively, you can actively use the tools on social media to gather data from customers. For instance, Instagram has its own “poll” feature on Stories that allows companies to collect opinions.

If you’re collecting feedback on social media, remember that you shouldn’t be asking any questions that are too complicated. Although people are more willing to share their opinions on social, they’re still looking for a relatively laid-back and casual experience.

Polls, where people can vote for their preferences with a single click, are more likely to garner engagement than a post asking people to tell you about the best purchasing experience they ever had with your brand.

If you do want to encourage more in-depth feedback, the best option is to promise a reward in return for your follower’s effort.

Make the experience fun by transforming it into a competition.

For instance, ask your customers to share their favorite story involving your brand for a chance to win an impressive prize. You can ask each customer to tag their response with a branded hashtag so that relevant answers are easier to find. You could even add users to tag their friends in their posts too, to increase brand reach while you collect feedback:

With gifts and rewards to incentivize them, people will be much more likely to interact with your brand and put effort into the reviews they leave. You could even gather some user-generated content to put into your subsequent ad campaigns.

6. Create a Dedicated Website Page

Finally, if you want to make it as simple as possible for people to leave feedback on your website and for you to collect all of that information into one space, then create a review page on your website. This can double up as social proof for people who need additional evidence to buy from your brand.

A review page could be as simple as a page on your website listing the latest comments that your customers have left. You can include a form at the bottom of the page where people can add their thoughts. Just make sure that you carefully review these posts before they’re submitted to your website if you want to prevent spam from getting through.

You could also create a case study or portfolio page that showcases the work you’ve done with other companies like Fabrik Brands does here:

At the bottom of each case study, give your customers a unique email address they can reach out to if they want to be featured as your following case study. Or include a contact form where people can get in touch to discuss their own experiences.

Having a dedicated review, case study, or testimonial page on your website could be enough to inspire more feedback from your customers. It’s also a fantastic way to demonstrate how credible your company is to potential buyers.

Still, Struggling? Take the Customer Out of the Equation

If, even with all the suggestions above, you still can’t seem to convince your audience to give you some decent feedback, then take them out of the equation. You can learn things about your audience without asking them for information. Google Analytics and other tools will give you valuable insights into which of your blog pages get the most engagement and how many people click on individual buttons throughout your site.

These fundamental insights might not be as good as valuable, contextual feedback from your audience, but they’re an excellent way to start figuring out how to invest in your future growth.

Remember, feedback of any kind – even if it’s just statistics and numbers – gives your business the ability to grow and make informed decisions.

Gather as much feedback as you can, and make sure you use it!

Featured image via Pexels.

The post 6 Tips for Collecting Customer Feedback (The Right Way) first appeared on Webdesigner Depot.

30 septembre 2021/par Service comm.

How to Use Quizzes More Effectively in Interactive Content

Content is the king of the digital world. This is an undisputed fact among marketers and business owners alike.

However, not all content is created equal. Interactive content is a more immersive form of marketing specifically intended for the digital age. Great for companies that need to develop deeper relationships with their audience.

There are various kinds of interactive content for brands to explore these days. For example, you can create a poll where your customers vote for certain answers to questions. In addition, some companies hire developers to build immersive gaming experiences with prizes and rewards.

Even standard content like blogs and articles can become more interactive with things like animations, buttons, and elements that ask visitors to do something.

One of the most valuable forms of interactive content is the quiz. So, how can companies use quizzes to engage their audience effectively? Let’s find out…

The Benefits of Quizzes in Interactive Content

According to studies, 93% of marketers believe interactive content is extremely effective for educating and entertaining customers. Interactive content is meaningful because it’s engaging, and many marketers state that creating engaging content is one of their toughest challenges.

In an environment where the average attention span is constantly dwindling, interactive content reduces the risk that your customer will end up being distracted by something else before they have a chance to convert on your website.

Quizzes are an excellent form of interactive content, but many marketers don’t take full advantage of them yet. Quizzes, like some other forms of interactive content, can come in different styles. For example, you could have a personality quiz that tells your customer what kind of vegetable they would be. That might sound odd, but it helps to give your customer a sense of belonging, gives them a feeling of being understood, and offers entertainment.

Some quizzes can answer questions for your customer.

For instance, a quiz on “what to buy your dad for father’s day” is an excellent way to solve a customer’s problem while guiding them towards potential products that you sell.

Z Gallerie, a retail company, launched a quiz called “What is your Z Gallerie Style personality?” The quiz offers a personalized recommendation experience on what to purchase for every current and potential customer.

The personality quiz became a great way of bringing product recommendations to leads without being pushy. Z Gallerie could, therefore, consistently provide a unique experience to each customer based on their results.

So, how do you make a quiz that’s really effective for your content marketing plan?

Step 1: Creating the Quiz

Quizzes are a kind of interactive content that can almost feel like a conversation with a brand. They’re an opportunity for you to show your audience how well you understand them.

According to TryInteract, people take quizzes because they want to know themselves better or want to confirm what they think they already know about themselves. These content solutions solve problems, even if they’re handling a person’s curiosity about what kind of celebrity they’re most like.

Before you start making your quiz, you need to know your goal and what you’re trying to do for your audience. If your goal is to get more people to feel more attuned to your company, you might need to create something that demonstrates how well you know your visitors.

The goal for the company is to demonstrate a deep knowledge of the industry and target market. If the quiz is helpful and informative, it adds to the brand’s credibility and makes it more likely that customers will want to continue purchasing.

Before you build your quiz, ask yourself:

What do you want to get out of your audience taking this quiz? (More conversions, better brand loyalty, improved engagement?)
Why would your audience want to take the quiz? (Is it relevant to their interests, will it give them some vital information?)

Knowing exactly what you and your audience should accomplish with the quiz will give you a good platform to begin building on.

Step 2: Choose the Title and Quiz Type

Titles are important in any content marketing. 80% of readers decide whether to check out an article based on its title. The same process is common for people who want to decide whether they should take a quiz or not.

There are a lot of great ways to pique your visitor’s attention with a quiz title. For instance, you could challenge your audience to prove their knowledge with the word “actually.” For instance, “How much do you actually know about Kale?” That kind of title immediately appeals to the competitive nature of the human being.

Another great example of a challenging title is to tell your audience that they can’t do something. Buzzfeed did that with its millennial quiz. The great thing about this quiz title is that it speaks to the competitive nature of the reader but also gives that reader a chance to show that they belong to a specific community.

Another option could be to ask a question and hope that curiosity will do the rest of the work for you. For instance, “Which celebrity chef are you most like?” The key to success here is understanding your audience and knowing exactly what they most want to know.

Once you’ve figured out the title, choosing the kind of quiz you want to create is the next step. For instance, you can try:

Personality quizzes: People like hearing good things about themselves because of a psychological phenomenon called self-serving bias. A personality quiz that recognizes the features your customers like about themselves will make them feel happier and more connected to your brand.
The knowledge test: Commonly found on social media, these quizzes challenge a person’s knowledge on a specific subject. The benefit here is that your audience can learn something and share their knowledge with their friends for social points. This quiz from Unicef is an excellent example of the “knowledge” style quiz.

Step 3: Crafting Quiz Questions

Once you have a good idea of the kind of quiz you want to create and the title you’re going to put alongside it, you’ll need to begin bringing your interactive content to life. That means designing the right questions.

Writing questions for a quiz is just like creating any excellent content. First, you need to keep your target audience in mind. Next, think about the kind of personality you’re trying to appeal to. Breathing some life into your quiz by injecting your unique sense of personality into it will be an excellent way to strengthen your bond with your customers.

Other tips for making the most of your quiz questions include:

Use visuals in your questions: Having text-only questions is fine in some cases, but it’s worth looking into images too. Using pictures helps to keep things relevant and interesting and makes your quiz feel a lot more immersive.
Don’t make questions too long: In-depth and complicated questions will only scare your audience away. Remember that they’re looking for something fun and lighthearted to do. This means that your questions should be as short as possible.
Make it interesting: Don’t just ask basic questions like “what’s your favorite color” try to go beyond what your customers usually see on quizzes and make it relevant to the quiz topic. Again, this is your chance to show your audience how much you know.

Step 4: Creating Results That People Want to Share

If you want to design a quiz that really blows your audience away, then the results are one of the most important things to focus on. The results you offer your customers dictate whether they enjoy your quiz so much that they want to share it with other people. Creating share-worthy results is how you boost your chances of finding new customers and even going viral.

So, how do you design results that people want to share? Start by helping your customers to feel positive about themselves. The results should make them feel like a better person or confirm the good things they already believe about themselves. Research tells us that positive emotions are more likely to promote sharing.

For instance, this quiz from the PBS company makes people feel good by demonstrating that they know their books. This confirms a customer’s idea that they are well-read.

Using share-worthy images is another way to improve your chances of designing results that people want to share. You’ll need to use interesting pictures here that speak to your audience. Bright and entertaining pictures will make results more eye-catching on a social media feed.

Don’t forget to include a call-to-action on your results page too. It’s always helpful to give your audience a nudge in the direction you want them to move in. Providing a call-to-action that asks your customers to share their results increases your chances of positive sharing behavior.

Step 5: Know How to Distribute Your Quiz

Once you’ve put all of the essential components of your quiz together, the next step is ensuring you can distribute that quiz and share it with as many people as possible. For instance, you can promote your quiz on social media to reach more possible customers. Twitter and Facebook are always great places to get started but don’t be afraid to experiment elsewhere.

Sharing snippets of the quiz experience in an Instagram Story could be a great way to generate engagement or posting a picture on your Instagram feed.

When promoting your interactive content on social media, use an attractive image to highlight the experience and ensure you make that captivating headline stand out. Share both the caption and image with a shortened link to measure results. Shorter links are more likely to attract audience attention and encourage sharing later. If your links are too long, they can end up looking spammy or unprofessional. That’s not the image you want to build with your quiz content.

If you need an extra boost for your quiz, promoting through Facebook advertising could be the ideal solution. Paid ads are a great way to get extra attention, but you need to choose your target audience carefully. Select your audience according to demographics, behaviors, connections, and locations.

Remember that Facebook gives you plenty of opportunities to track down the kind of customers you want to speak to. Creating a custom audience could be a handy step too. This is always useful if you have a lot of information from an email list or a collection of contacts you’ve generated over time.

Step 6: Following Up on Your Quiz

Once you’ve successfully attracted people to your quiz experience, the next step is to follow up on the leads you’ve hopefully collected. When designing a quiz, it’s always a good idea to ask your customer for their email addresses before you give their results. This ensures that you can collect plenty of leads in the long term for nurturing purposes.

Marketing company, The Foundation, designed a quiz that asked customers whether they had an entrepreneurial mindset. The quiz was based on an existing eBook offered by the company. The quiz, combined with a Facebook ad campaign, helped the business collect new leads to advertise their ebook. The Foundation managed to reduce its cost per lead from $6 to $3.80 using this method.

When following up on your quiz experience, make sure that you get the tone right. The first thing you need to do is thank your audience for taking the quiz in the first place. After someone opts in and offers their email address, send a quick email that shares their results and says “thanks.”

After a couple of days, you can follow up on your thank you email by asking your audience to retake the quiz or take a new one. Encourage these repeat customers to share their testimonials and gradually introduce more interesting content you have that’s connected to your quiz. For instance, if you create a quiz to determine whether someone has an entrepreneurial mind, you could advertise articles that cover similar topics.

Finally, after regular engagement from your audience, you can begin to implement strategies that might convince your audience to purchase your products. This could mean showing off your entrepreneurial eBook, asking someone to sign up for a webinar, or something else entirely.

Don’t forget to track the performance of every quiz too. Examining metrics like click-through rates for your quiz advertisements and conversion rates will help you see which quizzes generate the most attention and action from your intended audience.

Time to Add Quizzes to Your Interactive Content Strategy?

A content marketing strategy is one of the best ways to engage with your audience and strengthen your position in any industry. The right content demonstrates your knowledge, develops trust, and helps you to attract new customers. With interactive content, you can take the relationship you build with your audience to the next level. It’s your chance to engage with your customers and create an emotional relationship.

Quizzes are one of the most effective forms of interactive content, and they’re also one of the easiest to implement into your existing strategy. It doesn’t take a lot of time or money to create a good quiz, and you can usually find tools online to help you with things like structure and formatting. You could even hire a professional to design a quiz for you.

Once you’ve got the kind of quiz that’s really going to interest your target audience, the next step is distributing it in a way that generates as much attention as possible. Remember, you can advertise on social media and various other channels. However, it’s also helpful to pay attention to your options for helping do your promotion for you. For example, many customers will be more than happy to share quiz results that confirm the identity they’re trying to build online.

Featured image via Unsplash.

The post How to Use Quizzes More Effectively in Interactive Content first appeared on Webdesigner Depot.

16 septembre 2021/par Service comm.

7 Ways to Use Gamification in Marketing Campaigns

We all want a little more fun and games in our lives. So, why not add some gamification to your next interactive content campaign?

By 2025, the gamification market is expected to witness a massive 30.1% growth rate, with global sales revenue reaching around $32 billion.

That’s because gamification adds more entertainment to the website experience and gets audiences engaged. The idea behind gamification is to bring game mechanics into the design of a website or piece of content. There are many different ways to do this.

Some companies add hidden achievements and bonuses to their blogs that customers can collect by visiting every page and reading their content. Others allow readers to collect points for leaving comments or play games to win potential prizes.

Used correctly, gamification is a fantastic way to connect with your audience and increase engagement levels. So, how can you use gamification in interactive content?

The Evolution of Gamification

Elements of gamification have appeared in everything from marketing campaigns to web design and even eCommerce strategies.

In 2014, an Apple App Store review of more than 100 health apps even found that gamification elements in applications led to greater participation and higher user ratings. In other words, customers are more likely to get involved with an activity that includes gamification components.

While gamification can take on many different forms, the aim for most companies is to create an environment where customers can feel more invested in their interactions with the website. For example, if you win a point every time you comment on a blog post, and you can trade those points in for prizes, you have more of a desire to keep commenting.

The promise of being able to “accomplish” things with pieces of interactive content and websites also appeals to the competitive part of our psychology that pushes us to keep doing things in exchange for the promise of a kind of reward.

Many companies have generated a lot of enthusiasm for their brands through leaderboards, time events, and similar experiences. For example, just look at how popular McDonalds becomes each year when the monopoly game rolls out as part of the purchasing experience.

People buy more items than they usually would during McDonald’s Monopoly just for the opportunity to win. This same boost in engagement benefits your content strategy too.

6 Ways to Add Gamification to Your Content

There’s no one right way to gamify your website or your marketing content. The method you choose will depend heavily on your audience and the kind of experience they respond best to.

The key to success is finding a way to grab your customer’s attention and hold onto it. Here are some of the tried and tested strategies to explore:

1. Create an Actual Game Experience

When it comes to incorporating gamification into your website design and content, you don’t necessarily need to be clever. You can be extremely straightforward and just design an actual game. For instance, to help attract more people to the American Army, the US created a war simulator that potential applicants could play on Steam.

The game aimed to introduce young people who might consider a career in the military to what that job might be like. If the kids liked what they saw on Steam, they could visit the military website and learn more.

For companies who can’t afford to build an entire fully-featured game, something a little smaller can be just as engaging. For instance, rather than using a standard pop-up with a discount code to entice customers to buy the rental service, Gwynnie Bee created a scratch card. People could scratch the spaces using their smartphone or computer cursor and win money off.

The great thing about the interactive content from Gwynnie Bee is that it encouraged potential visitors to connect with the business in a lucrative way. To use the scratch card, you first had to give your email address. This meant the company could build its email list while delighting consumers.

When designing a game experience for your marketing campaign, remember:

Get the right support: Designing a great game is tough, particularly if you want something more complicated than a scratch card. Don’t take the risk of creating something that doesn’t work properly; hire a developer.
Promote the experience: Make sure everyone knows about your new game. Share screenshots on social media and talk about it in your email campaigns.
Focus on fun: Remember, games are supposed to be fun. Measure the reactions of your audience to ensure they’re having a good time.

2. Design a Loyalty or Reward Program

Loyalty is one of the most valuable things your audience can give you. So why not reward them for it? Loyalty programs are fantastic tools for business growth and engagement. They give you a way to turn one-off clients into repeat customers and advocates for your brand.

How you choose to reward your customers (and when) is up to you. Some companies might give customers points every time they share a post on social media or comment on a blog. This encourages more engagement with your brand.

On the other hand, you might just let your customers earn rewards for every purchase they make. This is a strategy that Starbucks uses with its reward program.

As customers increase their spending with Starbucks, they get the reward of extra points that they can put towards future purchases. This keeps customers coming back for more and may even entice some clients to buy Starbucks when they otherwise wouldn’t.

The oVertone company is another excellent example of a brand using gamified rewards with its marketing strategy. The loyalty program breaks down into tiers, where users can see how much they need to spend to ascend to the next level. New rewards and perks appear with each level.

Remember, when building a loyalty program:

Make your customers feel special: Ensure that your audience feels good about being one of the lucky few in your loyalty program. Give discounts and offers they can’t get elsewhere.
Keep them informed: Make it easy for your customers to see what they need to do to get their next reward, so they keep coming back for more.
Mix things up sometimes: To stop the experience from getting boring, roll out things like “double points” days and bonuses for your most active customers.

3. Encourage Customer Interaction

The biggest benefit of gamification is that it encourages and increases customer interaction. You can give rewards to participants that comment on your blog posts, for instance, or share your posts on social. The customer benefits from the reward, while you get the advantage of a better business presence.

Samsung drives interaction with gamification with a function on its website that allows customers to discuss issues and watch videos. The most active participants get a badge for their efforts.

If your business structure requires a lot of engagement from your audience, then using gamification elements can encourage them to stick with you for longer rather than losing interest. For instance, language learning software Duolingo has a four-point gamification strategy for its users.

Duolingo knows that learning a new language takes a lot of time, so it asks users to set small specific goals instead. The smaller tasks bring users back regularly, and consistent users gain rewards. There’s even a progress bar to help you track your progress compared to other customers.

Gamification gives your customers another reason to keep coming back and connecting with your brand. That makes a lot of sense for companies that rely on long-term relationships with customers, like Duolingo and other teaching brands, for instance. Remember:

Make it simple: People will only want to interact with your brand if it’s easy to do so. Make it clear what you want your customer to do and what they need to do next.
Reward every action: Keep people coming back for more by rewarding them for their actions, even if it’s just with a gold star or digital sticker.
Nudge inactive customers: If a client gets involved in your interactive content, then stops participating, send an email reminding them why they should come back.

4. Run Contests and Offer Prizes

Probably one of the easiest ways to use gamification in your advertising campaigns is with a competition. Contests and competitions have been around since the dawn of business. They’re a useful way for companies to collect information from customers, particularly if you ask your clients to sign up to your site with an email address to get involved.

Competitions are also a way to push your audience into doing positive things for your company. For instance, you could run a competition where consumers share a social media post and tag a friend to enter. Or you could have a competition that asks your clients to refer a friend to get involved.

When KIND, a healthy snack company, wanted to connect with its customers and create a new product, it didn’t just do market research. Instead, the company created the “Raise the Bar” contest to let customers cast a vote for which flavor they wanted to see next.

When 123ContactForm wanted to engage its audience, it gave people the chance to win one of three platinum subscriptions for 6 months.

Contests are naturally exciting and fun to take part in. They’re an opportunity to get your audience excited, and you don’t need to give anything huge away either. Just make sure that the prize you offer is something that your audience will be interested in.

A few more pro tips include:

Generate hype first: Don’t just launch a contest out of nowhere; get people excited about the idea with announcement blogs, social media posts, and emails.
Give people a lot of ways to get involved: If people can’t take part in the competition on social media, let them do something on your website instead.
Follow up after the win: When someone does win something from your website, follow up with that winner and post pictures in the form of a blog/case study. This will generate more hype for your brand and get people excited about the next event.

5. Get Your Audience Feeling Competitive

No matter how much they might deny it, most people are at least a little competitive. So when you’re implementing a gamification campaign into your content and marketing efforts, it pays to tap into that sense of competition. All you need to do is find a way to encourage your followers to compete.

The best example of a company that did this particularly well is Nike. Nike and the Run Club app teamed up to motivate people to get involved with healthy activities. The app allowed users to customize and build their ideal training program based on their athletic level.

At the same time, you could also win badges and trophies to share with your running community. The more you took part in challenges on the app, the more you could potentially win.

The Fitbit application has a similar way of keeping customers engaged. When you download Fitbit, you can access information about your exercise strategies and potentially track your progress towards your goals. However, there are also measurable achievements to earn – like a badge when you first walk 500 miles.

Users on Fitbit can also find their friends using the same app and compete with them in various challenges.

To successfully add a competition to your gamification strategy, remember:

It needs to be social: People will be more inclined to get involved if they show off their achievements. So make sure that people can showcase their accomplishments.
Make people want to win: There needs to be a reason to get to the top of the leaderboard. You might offer people discounts or exclusive prizes if they accomplish certain goals.
Show progress: Prompt people to keep working on reaching their targets by showing them how close they are to success.

6. Make Boring Content Seem More Interesting

Some content is naturally more engaging than others. If you want to showcase some important information or data, you might create a whitepaper or a report. Unfortunately, the result can be a relatively bland piece of content.

With elements of gamification, you can make the experience a lot more engaging and interesting. Sites like Daytum.com allow users to turn personal stats and information into charts that showcase information in engaging ways. You can allow your users to track their progress through the report and rack up points as they go.

Adding subtle elements to otherwise clinical and less interesting information is a wonderful way to make the experience more exciting. The more enticed your customers are by your content, the more likely it is that you’ll sell them on your business.

Gamify Your Marketing Strategy

Gamification isn’t a new concept, but it’s one that many companies and designers can begin to take advantage of these days. Thanks to more advanced browsers and smartphones, customers can more fully enjoy the interactive elements of websites and content campaigns.

As your audience dives deeper into the digital world, they expect more unique experiences from you. Gamification can make any website or marketing experience more memorable. It’s time to take advantage.

The post 7 Ways to Use Gamification in Marketing Campaigns first appeared on Webdesigner Depot.