1. Andrew Kucheriavy

The digital world is a place of constant change. Just as you get used to a new design trend, another one appears, forcing you to rethink the way that you approach each client project.

As a web designer, it’s up to you to make sure that you have your finger on the pulse on the latest transformations in the industry. However, it can be challenging to know for sure which trends you should be taking seriously, and which you can simply ignore.

One option to refine and enhance your design journey is to pay attention to influencers.

Influencers aren’t just there to guide customers into making purchasing decisions. These people are thought-leaders in their field. They spend all of their time tracking down ideas and concepts that really work. That way, they can maintain a successful reputation online.

Sourcing information and motivation from the following UX influencers could help you to create some truly amazing websites in 2020:

1. Andrew Kucheriavy

Andrew Kucheriavy is the phenomenal co-founder and CEO of a company named Intechnic. Andrew was one of the first people in the world to be given the “Master in User Experience” award. This means that he’s an excellent person to pay attention to if you want help understanding the ins and outs of user experience design.

As one of the leading visionaries in UX, business strategy, and inbound marketing, Andrew has a lot of useful information to offer professionals and learners alike. Andrew is particularly active on Twitter, where he’s constantly sharing insights on design and marketing. You can also find input from Andrew on the Intechnic blog.

2. Jeff Veen

Another must-follow for designers who want to learn more about understanding their audience and their position in the marketplace, Jeff Veen is a leader in UX and product design. Veen got his start with the founding team for Wired, before he created the Adaptive Path company for UX consulting. Jeff Veen is also known for being responsible for various aspects of Google Analytics.

Over the years, Jeff has expanded his knowledge in the design space, and mentored various companies, from WordPress to Medium. He also has a fantastic podcast that you can listen to for guidance when you’re on the go.

3. Jared Spool

Jared Spool has been tackling the most common issues of user experience since before the term “UX” was even a thing. Excelling in the design world since 1978, Jared has become one of the biggest and most recognizable names in the user experience environment. He’s the founder of the User Interface Engineering consulting firm. The company concentrates on helping companies to improve their site and product usability.

Jared offers plenty of handy information to stock up on in his Twitter feed. Additionally, you can find plenty of helpful links to blogs and articles that he has published around the web on Twitter too. He’s followed by Hubgets, PICUS, and many other leading brands. Make sure that you check out his collection of industry-leading talks on UIE.

4. Jen Romano Bergstrom

An experimental psychologist, User Experience Research coach, and UX specialist, Jen is one of the most impressive women in the web design world. She helped to create the unique experiences that customers can access on Instagram and Facebook. Additionally, she has a specialist knowledge of eye-tracking on the web. You can even check out Jen’s books on eye-tracking and usability testing.

When she’s not writing books or researching user experience, Jen is blogging and tweeting about usability and researching new strategies in the web design space. It’s definitely worth keeping up with Jen on Twitter, particularly if you want to be the first to know about her upcoming seminars and learning sessions.

5. Katie Dill

Katie Dill is the former Director of Experience for Airbnb, so you know that she knows her way around some unique experiences. With an expertise in working with companies that harness new technologies and UX design, Katie Dill is at the forefront of the user experience landscape. Dill attends various UX conferences throughout the year, and publishes a range of fantastic videos on YouTube.

You can find blogs and articles from Katie published on the web; however, you’ll be able to get the most input from her by following Katie on her Twitter account.

6. Khoi Vinh

Khoi Vinh is one of the most friendly and unique UX bloggers and influencers on the market today. He knows how to talk to people in a way that’s interesting and engaging – even about more complicated topics in UX design. Vinh is a principle designer at Adobe, and he has his own podcast called Wireframe. However, he still finds time to keep his followers engaged on Twitter.

Over the years, Khoi has worked as a Design Director for Etsy and the New York Times. Vinh also wrote a book called “Ordering Disorder” which examines grid principles in web design. According to Fast Company, he’s one of the most influential designers in America. Additionally, Khoi has a brilliant blog where you can check out all of his latest insights into UX design.

7. Cory Lebson

Cory Lebson is a veteran in the world of web design and user experience. With more than 2 decades of experience in the landscape, Cory has his own dedicated UX consulting firm named Lebsontech. Lebson and his company concentrate on offering UX training, mentoring, and user experience strategy support to customers. Cory also regularly speaks on topics regarding UX career development, user experience, information architecture and more.

Cory is an excellent influencer to follow on Twitter, where you’ll find him sharing various UX tricks and tips. You can also check out Cory’s handbook on UX careers, or find him publishing content on the Lebsontech blog too.

8. Lizzie Dyson

Another amazing woman in the industry of UX, Lizzie Dyson is changing the experience landscape as we know it. Although she’s a relatively new figure in the web design world, she’s recognized world-wide for her amazing insights into the world of web development. Lizzie also helped to create a new group specifically for women that want to get involved in web design.

The Ladies that UX monthly meet-up welcomes a community of women into the digital landscape, helping them to learn and expand their skills. Lizzie regularly publishes content online as part of Ladies that UX. Additionally, she appears on the Talk UX feed – an annual design and tech conference held for women around the world.

9. Chris Messina

Chris Messina is a product designer and a technical master who understands what it takes to avoid disappointing your users. With more than a decade of experience in the UX design landscape, Messina has worked for a variety of big-name brands, including Google and Uber. He is best known as the inventor of the hashtag!

Chris is a highly skilled individual who understands the unique elements that engage customers and keep people coming back for more on a website. You can see Chris speaking at a selection of leading conferences around the world. Check out some of his talks on YouTube or track down his schedule of upcoming talks here. Chris also has a variety of fantastic articles on Medium to read too.

10. Elizabeth Churchill

Last, but definitely not least, Elizabeth Churchill is a UX leader with an outstanding background in psychology, research science, psychology, artificial intelligence, cognitive science, human interaction with computers and more. She knows her way around everything from cognitive economics, to everyday web design. Churchill also acts as the director of UX for Google Material Design.

A powerhouse of innovation and information, Churchill has more than 50 patents to her name. She’s also the vice president of the Association for Computing Machinery too. When she’s not sharing information on Twitter, Elizabeth also has a regular column that you can tune into on the ACM Interactions magazine.

Who Are You Following in 2020?

Whether you’re looking for inspiration, guidance, or information, the right influencers can deliver some excellent insights into the world of web design. There are plenty of thought leaders out there in the realm of user experience that can transform the way that you approach your client projects. You might even discover a new favourite podcast to listen to, or an amazing series of videos that help you to harness new talents.

Influencers are more than just tools for digital marketing; they’re an excellent source of guidance for growing UX designers too.

Featured image via Pexels.

Actualités, Méthodes et organisation des process IT

9 octobre 2020/par Service comm.

Availability, Maintainability, Reliability: What’s the Difference?

We live in an era of reliability where users depend on having consistent access to services. When choosing between competing services, no feature is more important to users than reliability. But what does reliability mean?

To answer this question, we’ll break down reliability in terms of other metrics within reliability engineering: availability and maintainability. Distinguishing these terms isn’t a matter of semantics. Understanding the differences can help you better prioritize development efforts towards customer happiness.

Source de l’article sur DZONE

24 septembre 2020/par Service comm.

Should We Be Designing For Voice?

Voice is one aspect of technology that is getting bigger and bigger, and showing little sign of relenting. In fact, 2019 data revealed that 22% of UK households owned a voice-controlled digital home assistant device such as an Amazon Echo or Google home. This is double the figure recorded in 2017 and it is predicted that over the next five years nearly 50% of all homes will have one. Smart home adoption rates are increasing, and it shows how voice control is something we are all becoming more accustomed to.

With these high figures, does it follow that voice should be something web designers build into sites? Or is it merely a gimmick that will die out and render sites with hardware and complex design issues? You only have to look at the failed introduction of Google glass to see that certain technological advancements don’t always have the outcome that might be expected.

Multiple Voices

One of the first issues with voice is establishing whether you want sites to recognise everyone’s voices, or just those who have registered. If you’re using the site in a crowded room will it pick up on snippets of conversation from others and think these are instructions? Google Home has a feature whereby you have to register your voice with its app to use more personalised features such as the shopping list. Is this the sort of thing websites would need?

Accents

The implementation of voice is complex, not only does it need to understand certain languages (such as English), but all the accents and variations too. With 160 English dialects alone, that is a lot that the technology needs to understand – not including mispronunciations, slang, and colloquialisms. Also, if a site is used all over the world (which many are) how many languages will it need to know?

Privacy Issues

if there are clips of your voice out there on the web…it can easily be imitated

If a website involves a feature such as online shopping or other functions which require sensitive details to be input, this could put people off using voice. Users need to know where this saved data is being stored, how it will be used and if it is secure. In 2018, HMRC had signed up about 6.7 million people to its voice ID service and HSBC said over 10,000 were registering each week. This shows many trust the service, but experts say that if there are clips of your voice out there on the web (such as in a podcast) it can easily be imitated. Bringing with it security and privacy issues.

According to futurologist Dr Ian Pearson, who invented the text message back in 1991, it won’t be long until we can complete a financial transaction with just a few words and a gesture. This can be a time-saver for things such as online shopping, but we need to ensure there are the correct security steps in place.

Users Don’t Talk The Way They Type

When speaking we tend to use shortened and more colloquial language as opposed to when we type. The voice function on a website will need to be able to adapt for this. One example is if you are filling in a form or comment box by voice for a website, you will need to tell it what to punctuate, letting it know where to add a comma, exclamation mark etc.

Website Processes Need to be Simpler

With the web as we use it now, we often browse through pages, reading other snippets of information before clicking through to the page we want. With voice recognition it will cut out these middle steps. For example, if you are looking for a recipe of something specific, you will just say the command “Show me the … recipe” and it will take you straight there. This direct access to what we are looking for could lead to a simplification of websites.

Regular Updates

With websites as they are now, they need updates semi-regularly, depending on how they are built, how complex they are, and what features we have built into them. A voice-based site will need updating regularly, whether to add new words or processes or to keep up with the fast-adapting technology. It might end up being quite a complex process.

Mistrust

While there are more of us now than ever using voice control via tech such as Alexa, Google, and Siri, there is still a level of mistrust over it. It’s still not quite clear where data is being stored, if it is being stored, and how easy it could be to abuse.

Larger Storage and Bandwidth

If a site is built for voice, will it utilise a ready-built plugin or will it have its own software built by developers? Will this feature require a greater amount of storage and bandwidth to cope with it? These are further factors to consider when thinking of the future of implementing voice to websites.

We Still Don’t Know Where It Will Go

Voice technology while working in some respects, is still a bit of a grey area when it comes to future use. Will it be the next big thing as many have predicted, or will it simply die down?

Look at Google Glass – highlighted as the big new technology, they soon died down and were eventually discontinued. Smart watches were another thing. You can see their initial downfall by reading an article published in 2017 about smartwatches – how major smartwatch makers such as Apple and Samsung rushed into the market before the technology was ready and they subsequently failed. Motorola exited the smartwatch market, Pebble and Jawbone shut down and Fitbit sold 2.3 million fewer devices than in their previous quarter. It was perceived as being a fad. However, fast forward to 2020 and more people than ever are wearing and using smartwatches. The smartwatch market was valued at shipment volumes of 47.34 million in 2019 and is expected to reach 117.51 by 2025, reaching a growth of 15.4 over the next five years.

Will voice follow a similar trend?

No More Impulse Buying

People enjoy browsing websites and many businesses rely on user’s impulse buying and ask their websites to be designed to reflect this. With voice taking you directly to the page’s users want to find, will they bypass these potential selling traps and just buy what they want – rather than added extras? Will it end up being a negative for businesses and see users not as satisfied for the experience?

Voiceless Still Matters

You will also have to remember that not all devices might work with voice, or people might be browsing somewhere where voice cannot be used. This means in the design process it needs to work both for voice instruction and manual use. It needs to work just as well for both to ensure the customer journey isn’t affected.

There are many ways voice can affect how we design websites in the upcoming future. It’s important to take note of market trends and usage – seeing how people use voice and thinking of the customer journey. It’s vital we don’t forget the end goals of websites – whether it’s to inform or to sell, the implementation of voice needs to assist this process not make it harder.

Featured image via Unsplash.

11 septembre 2020/par Service comm.

Looping Measures of Effectiveness Back to the Creative Team

When analysts for professional sports teams noticed that marketing promotions that included the team’s logo vastly outperformed similar creative assets that featured player imagery — something which, to the casual observer, this may simply sound like good analyst work — it showed something significant: creatives rarely receive an analytical assessment of their work.

More than half of creatives say they rarely…get qualitative performance data about the creative content

Those analysts didn’t just stumble upon that insight. The feedback loop — where someone is dedicated to evaluating the creative used in marketing campaigns and feeding the data back to designers — was the result of a concentrated effort to improve the creative process, workflow and by extension, organizational culture.

More than half (55%) of creatives say they “rarely” or “never” get qualitative performance data about the creative content they’ve produced. Less than one-in-five creatives (17%) receive such feedback “always” or “often.” That’s according to our research, as published in the 2020 In-House Creative Management Report, which was conducted in partnership with InSource, a professional association for in-house creatives.

Two Approaches to Measuring Creative Value

The 2020 In-House Creative Management Report revealed that 89% of respondents think creative work is important to meeting business objectives. Similarly, 87% said their organization is giving them the same or more credit for the business results their work delivers for the organization.

How can a creative team improve what it does for a business if they never see how their work influences market behavior?

Those statistics are encouraging since creative teams have been asked to do more and more — with the same or fewer resources — for years. However, to sustain this positive relationship with marketing and business leaders, creative teams will need to find quantitative ways to demonstrate their value. The feedback loop strengthens the strategic relationship creatives have with their business leaders.

So how can creative value be measured? Efficiency and effectiveness are the two primary approaches.

Efficiency

Measures of efficiency center on output. Efficiency aims to quantify requests, project by volume, type, requestor, and per designer, completion times, cycle times, cause of delays, and rounds of revision.

Such measures are essential for making a case for the resources the creative team needs to get the work done. In our research, most in-house creative teams are at least thinking about output metrics. This is a good start but it’s just the beginning.

Effectiveness

Measures of creative effectiveness are the next level in organizational sophistication. The creative process doesn’t end when a project has been approved. Instead, there’s a feedback loop that still needs to be completed – performance metrics must be shared with the creative team. How can a creative team improve what it does for a business if they never see how their work influences market behavior?

Importantly, the benefits of sharing performance data goes beyond process improvement. It spreads to the overall culture which strengthens the partnership between creatives and marketing.

As Brent Chiu-Watson, a product leader at Adobe, wrote, measures of efficacy lead to a “mutual interest in understanding creative effectiveness.” In turn, cross-functional collaboration improves and the whole team begins “to provide better insight through dialogue.”

3 Ideas for Looping Measures of Effectiveness Back to Creative

When marketing organizations are interested in measuring creative, there is often more emphasis on measures of output than there is effectiveness. Sometimes, what gets measured is what’s easy to measure. There are several reasons for this:

Creatives haven’t traditionally focused on metrics;
The trend of bringing creative in-house has been driven by efficiency;
Creatives don’t typically have access to performance metrics.

“There is an old adage that you can choose quality, speed or cost, but not all three. Sometimes two, but never all three,” says Adam Morgan, an executive creative director for Adobe, who contributed to the 2020 In-House Creative Management Report. “So, we say the most important thing is quality creative, but then we measure on speed and efficiency.”

Fortunately, Adam and several other big thinkers in the creative space offered some ideas for approaching this business problem.

1) Establish metrics and access in the beginning

“Two thoughts come to mind when you see creative teams not getting feedback on their work. First, does that data even exist? The marketing team might not be collecting it because they haven’t defined success metrics,” wrote Ilise Benun, a speaker, author and business coach for creative professionals at Marketing Mentor.

“Second, the marketing team has data, but they aren’t providing it. In that case, the creative team has to make it easy for the marketing team to pass that data over. Define what those metrics are at the beginning of the project, and then set up the project so that you can collect that information or have direct access to it at the end of the project.”

2) Pair creatives with analytics teams

“In general, teams that are earning their seat at the strategic table are probably also more connected to data. But I don’t think that the creative department should get swamped down in endless metrics,” says Adam.

“Use this as an opportunity to build a strategic partnership with even more departments within the organization who are already focused on measuring performance.”

3) Sharpen analytical skills of creatives

“It’s important to remember that operational metrics are key to showing the impact creative work has on the business,” says our very own Molly Clark, who heads our marketing team. “Creatives will strengthen their relationship with the business by becoming analytical creatives – the best combination of data-driven and creative.”

A Culture of Creative Feedback

The design team for the professional sports organization, at the beginning of this piece, were surprised by their analysts’ findings: most usually agreed that player imagery is visually more compelling. However, the organization built a feedback loop into the creative process that put combined analytics and creative to drive better business results.

Featured image via Unsplash.

9 septembre 2020/par Service comm.

5 Best Free Courses and Resources to Level Up As a Web Designer

I often see freelancers on social media asking what the secret is to working fewer hours, making more money, and helping new clients to find them. While those things tend to happen the longer you’ve been freelancing, it doesn’t happen without some effort.

If you’re wondering how you can change things so that your business becomes more profitable and easier to manage, education is the key.

But it’s not just mastering new design techniques that will take you to the next level. It’s important to invest your time in a well-rounded education so that you can grow not just as a web designer, but also as a freelancer and business owner.

The good news is that you don’t have to spend a ton of cash on courses or resources. In the following round-up, I’m going to share some of the best free courses to help you level up.

5 Best Free Courses and Resources for Web Designers

Rather than sign up for Udemy, Skillshare and other premium course membership sites, I recommend taking a bootstrapping approach to self-education. I mean, the whole point in learning new skills and strengthening existing ones is so you can run a better business and make more money, right?

Once you have extra funds to throw at premium courses, definitely explore those options. For now, let’s focus on the free courses and resources that’ll help get you to that next level:

1. edX

edX was created by Harvard and MIT in order to provide university-level training and education to anyone, anywhere. While you can’t get certified without paying a few hundred dollars, you can go through entire courses for free.

Courses are offered over a wide range of categories. As a freelance web designer, you’d do well to focus on the following areas:

Design
Learn more than just how to design beautiful interfaces. Learn about the technical side of it, too — things like AI, IoT, and cybersecurity.

Computer Science
Learn web development and coding.

Business & Management
Learn essential business skills like:

Project management
Finance management
Leadership
Marketing and analysis

Communication
Learn things like branding, negotiation, reputation management, and critical thinking.

2. Envato Tuts+

Envato Tuts+ might be best known for its succinct step-by-step design and development tutorials. However, it has a new section of free video courses to take advantage of.

Although you won’t learn any soft skills here, this is a great resource if you want to master the tools of your trade.

Free courses give you a deeper look at tools like:

HTML, CSS, and JavaScript
Adobe’s suite of software
Sketch
WordPress
Video conferencing tools

3. YouTube

YouTube is more than just a place to watch entertaining videos. There are some amazing YouTube channels for web designers at all skill levels.

When choosing a design channel and course to follow, look for ones that are well organized. If they’re just posting videos at random without any rhyme or reason, it’ll be difficult to focus on and master one skill set before moving onto the next.

Here are the channels I recommend you follow:

Flux

Learn skills related to:

Web design
Getting started as a freelancer
Strengthening your processes
Building your portfolio
Design theory and strategy

CharliMarieTV

Learn skills related to:

Web design
Building sites with Figma or Webflow
Career paths for designers
Productivity hacks

NNgroup

Learn skills related to UX:

Web design
User psychology
Usability testing
Design thinking
Research and data analysis
Journey mapping
Get access to UX Conference seminars, too

4. Moz Whiteboard Fridays

Even if you don’t offer SEO as a standalone service, it’s important for web designers to understand the role they play in SEO and to stay abreast of the latest and greatest strategies.

If you haven’t tuned in for one of Moz’s Whiteboard Fridays yet, I’d recommend you start now.

Some of the topics might not be relevant to you (like creating a content strategy). However, there are others you’ll get some great tips from, like the one above that talks about creating great visuals, preparing web pages with tags and schema markup, and optimizing for featured snippets.

5. Nir Eyal – Indistractible

Nir Eyal has made a name for himself over the years as an author and presenter on the subject of human psychology and behavior. His first book (Hooked) examined consumer behavior and how to design around it. His second (Indistractible) turned the focus on us — the doers and creators who build experiences and products for consumers.

The first of his free resources to explore is this 30-minute presentation on why we’re so easily distracted and how to keep those distractions (and ourselves) from getting in the way.

The second free resource to snag up is the 80-page workbook available on the homepage. Here’s a preview of what it looks like:

You’ll learn about common distractions, identify those that are specific to you, and then work through exercises to defeat them.

If this is something you’re struggling with, these resources will empower you to make a much-needed change.

BONUS: WebDesigner Depot

Although WebDesigner Depot doesn’t offer video courses, I consider each of the articles contained within this site to be mini-courses of their own. And you’ll learn everything you’ve ever wanted to know about becoming a web designer and growing your freelance business.

Featured image via Unsplash.

3 septembre 2020/par Service comm.

Real-Time Stock Data Using Marketplace’s API

In this time of global economic turmoil, it’s more important than it’s ever been that your financial decisions are based on accurate, up-to-date, market information.

In a world where stock price is a key confidence marker, the businesses that attract attention, secure investment, and grow, are the ones that can demonstrate their value in a wider market.

Up to now, displaying accurate market pricing has been prohibitively expensive, needing direct access to a huge dataset, and the code to mine it. So we’re delighted to introduce marketstack, a real-time market data API that’s reliable, simple to integrate with your site or app, is lightning fast, and includes a free-forever plan.

What is marketstack?

marketstack is a REST API that allows you to access stock data for public companies at 72 global exchanges including the New York Stock Exchange, the Nasdaq, the Tokyo Stock Exchange, and the London Stock Exchange.

marketstack delivers real-time market data, accurate to a single minute, ensuring that the information you base your decisions on, and the information you pass on to your customers, is always up to date.

There are more than 125,000 stock tickers, from over 50 different countries; you can query stocks, or over 75 different market indices; intraday market data is included, meaning you can monitor trades that close at the end of the day; you can even retrieve data about time-zones and international currencies.

Why Choose marketstack

marketstack uses cutting-edge technology to deliver market data in an easy-to-integrate JSON format, which is lightweight and incredibly easy to dig into.

Requests are made via a simple HTTP GET call, and all requests are run through bank-quality 256-bit HTTPS encryption. Whatever code stack you’re using, whether it’s PHP, Python, Node, or plain old JavaScript, marketstack provides comprehensive documentation to get your team up to speed in mere minutes.

The highly reliable cloud infrastructure can handle anything from a few dozen requests per year, all the way up to millions of requests per day. Regardless of the scale of your project, marketstack is robust and flexible enough to handle it.

It’s Not Just About Money

marketstack isn’t just about the bulls and bears of markets, in the tech sector specifically, stock price is an indicator of wider business trends and performance.

When Apple became the first US company to reach a $2 trillion valuation, not only was its stock price central to the story, but it indicated a trend in the tech giant’s dominance that went beyond cold hard cash.

When an eccentric billionaire makes outrageous, and ill-judged comments, and tanks his company’s valuation, the fluctuations in stock price are a big part of the story.

Beyond the spin of politicians, the market index of different exchanges is an indication of what analysts with in-depth knowledge really think during an election campaign.

With over 30 years of historical data, marketstack is a history of business, particularly the burgeoning tech sector, and makes that history available with a simple to use API.

marketstack’s Rock Solid API

marketstack’s API is built on top of apilayer technology, one of the most respected, and trusted API providers in the world, with a huge amount of experience delivering data reliably. Millions of API requests can be run through the API hourly, and it still has almost 100% uptime.

Any API is only as good as the data it supplies, and marketstack’s data is supplied by numerous high-authority providers around the globe, resulting in unprecedented accuracy.

As a result, marketstack is trusted by over 30,000 companies — including Microsoft, Amazon, Uber, and Credit Suisse — and 80+ universities.

Getting Started with marketstack

marketstack is entirely free for up to 1000 requests per month, with access to 1 year of historical data, as well as end-of-day data. No credit card is required to get started, and you’ll never be billed. This is the perfect option for simple integrations, or developers working on proof-of-concept builds. What we really like about marketstack is that the free package is genuinely usable. It’s not just a trial version that presses you into upgrading.

For anyone who needs more comprehensive data, packages that include market indices, technical support, and commercial use permissions, start at $9.99 per month, or just $7.99 per month when billed annually.

Head over the marketstack today to claim your free API key, and get started.

[– This is a sponsored post on behalf of marketstack –]

1 septembre 2020/par Service comm.

Exciting New Tools for Designers, August 2020

The common theme in this month’s collection of new tools and resources is “things that help you show off your work.” Many of these tools are made to help you better web products or apps or showcase designs with others.

Here’s what new for designers this month.

Naturaltts

Naturaltts is an online text to speech converter, that allows you to download an mp3 recording. The tool has more than 60 voices to choose from in six languages. There’s a free plan for personal use (based on characters converted) and affordable paid plans for higher volumes and commercial users. One application of this tool is voiceover for videos or tutorials.

Handz

Handz is a library of hands with different gestures in three-dimensional shapes. The collection includes 12 gestures with nine skin colors, and three different sleeve types. Put all that together and you have 320 potential combinations that you can use for projects. The library is completely free and works in a variety of formats with different tools.

Isoflow

Isoflow allows you to create isometric diagrams for presentations and illustrations with ease. You can edit and then export diagrams for print or website use, thanks to vector rendering.

Device Shots

Device Shots is a small web app that helps you generate a high-resolution device mockup using a screenshot of your website or mobile application. It supports almost every device type you can think of and resizes for social media platforms.

Barchartrace

Barchartrace is a simple MIT open source bar chart generator. Use it to create some of the animated charts you see on social media. Just insert your information (upload via CSV file), choose animation settings, and go.

Zettlr Markdown Editor

Zettlr is a free and open source markdown editor for Mac OS. Zettlr supports simple notations, references, includes a dark mode, and tagging. It’s made for note takers who need a tool to amp up their projects, and is used primarily in higher education.

CSS Leaning Card Effect

The CSS Leaning Card Effect replicates the bookshelf feel you get when rectangles lean with a shadow against planes. Lynn Fisher does it in the pen with code that you can see and work on with your own images.

Lemon.io

Lemon.io is a tool that matches you with freelance developers to get projects moving more quickly. You are guaranteed a match in 24 hours and there is no risk if the match doesn’t work out. Just tell Lemon.io what you need and the algorithm will match you with a dev from the database. Prices for development through the platform start at $35 per hour.

Papercups

Papercups is a customer messaging tool that lets you chat in real-time. The customizable widget works with your favorite tools, such as Slack and Gmail, and is free to use. Chat apps are one of the most in-demand website features right now.

CSS Click to Animate Gif

Christian Heilmann has created a great guide/experiment in pure CSS that adds a play button on top of animated GIFs so that users can control the motion. He developed the concept because GIFs can get overwhelming and annoying. Learn how he did it and see it in action.

3D Book Image Generator

Here’s another little bit of CSS magic with a 3D Book Image Generator. Just input your image and set some specifications and get a 3D book cover image that you can use in projects. (There’s also an accompanying tutorial if you want to learn how to generate the CSS on your own.)

Luckysheet

Luckysheet is an online spreadsheet – it’s a lot like Microsoft Excel – with powerful data functions and tools. It’s user-friendly and open source. It even has quite a few built-in mathematical formulas and supports various table types.

RevKit

RevKit is a design system UI kit that works with Sketch, Figma, and Adobe XD. It includes plenty of organized components that you can pop right into designs to help get them started faster. It also includes a style guide, elements, and form controls. The download is free.

Card

Card allows you to store social media profiles, websites, and files in a customized profile. Share it in one click. Replace awkward contact exchange and multiple usernames with a simple QR code or link.

Scale Nucleus

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Previewed

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NSFW Filter

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ColorFlick for Dribbble

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Tabler Icons

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Teenyicons

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Basicons

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Chozy Mermaid

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Dotuku

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Margin

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Rollanda

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17 août 2020/par Service comm.

Interview: Redesigning the Empire State Building’s Website

In 2019, to keep pace with an interior redesign of its visitor experience, the Empire State Building decided to redesign its website. Blue Fountain Media were engaged to deliver the project. With the new site launching, we spoke to Head of Design, Tatyana Khamdamova about designing for the world’s most famous building.

Webdesigner Depot: The Empire State Building is probably the most iconic building in America, if not the world. Were there any points at which you thought, “Oh God, this is too much pressure”?

Tatyana Khamdamova: Yes, of course, it was a lot of pressure knowing that people all over the world will be looking at your work. But with the pressure, we also felt excitement and pride that we got to work on such an iconic project. Just thinking that we are doing the site for Empire State Building made us feel proud of all that other work we did during our whole life that gave us the opportunity to be a part of this project.

WD: Blue Fountain Media is a large agency. Did you utilize the whole company, or was there a smaller, dedicated team tasked with creating the site?

TK: On a project like this one, you need the expertise of the team members from all departments in the agency. You want people to work together from the beginning to ensure that their knowledge helps to shape the project and produce the best possible outcome. It’s important for designers and marketers, for example, to be a part of the strategy and UX phase to provide their input which minimizes tunnel vision and generates more ideas. You can only achieve the best results if every single detail from strategy to design to development is done right.

WD: That’s a lot of people to coordinate. Did any roles naturally come to the fore, or is design leadership a quality that varies from person to person?

TK: Some people are natural leaders in their fields. But, sometimes a certain project requires people to take responsibility and show their leadership skills within the team. So I would say that it’s a quality that varies from person to person and doesn’t depend on a role or a title at all.

WD: What were the central aims of the redesign?

TK: ESB’s previous website did not reflect the level of design to match their iconic brand, UX was not user friendly, the content was outdated, and they wanted to grow online individual and group ticket sales. In addition to competing with global and NYC based tourist attractions, ESB was also faced with growing competition in the NYC Observatory market with Top of The Rock, One World Observatory, and Edge at Hudson Yards.

While the building underwent a $165 million renovation, BFM was tasked with creating a best in class website that reclaimed their iconic brand identity while providing an intuitive, and enjoyable user experience for both domestic and international visitors looking to learn about the building, exhibits, and the many ticket experience packages that they offer to visitors.

WD: How do you approach researching a unique project like this?

TK: We went to the source! First, we spoke to visitors of the Empire State Building while they were in line. What was their experience, did they use the website, what made them choose to visit the observatory instead of or in addition to some of the other competing observatories in the city. We then looked at other key tourist towers worldwide to see how they are positioning themselves globally to draw inspiration. We did in-depth stakeholder interviews that included folks working at the building every day and the types of interaction and questions they field from visitors. We conducted surveys of international travelers to understand their motivations and concerns. Finally, we dug into the website itself by testing using various protocols and platforms to understand the visitor paths, what they were able to easily do, and what tasks they may have found challenging. Drawing from all of those insights, we planned and designed the site using an iterative process.

WD: ESB visitors come from all over the world; how did you tackle designing for an international audience?

TK: People across the globe speak different languages, have different cultures and needs. Our goal was to learn about the audience and give them a site that looks and feels like it was created for them. Luckily we were working for the iconic building that is well known internationally and capturing the design aesthetic of the building itself already made the site recognizable across the globe. When working on the project we also were making sure that all users can see the information in their local language when they land on the site and have easy access to the language selector in case they want to change it. When you translate from one language to another the number of words and characters is not always the same. It was important to make sure that the site is designed and developed with an understanding of how the content will be displayed in other languages. With the localization help of our parent company Pactera EDGE we successfully translated the site in several languages and tested it to ensure that it looks right for the local and international audience.

WD: The famous view of the ESB is the external view, but your design feels more in keeping with the experience of the building’s interior. Was that a conscious decision?

TK: It was a conscious decision to create a site that makes you feel like you are visiting the building. Our goal was to make the visitor excited to buy a ticket and see all that beauty with their own eyes. But, if someone doesn’t have an opportunity to come to NY we wanted to make that online experience as close to the real one as possible. We understand that nothing will replace the actual visit to the Empire State Building but we wanted the website to feel real and by using the great photography and amazing Art Deco design elements, we were able to do so.

WD: How did you interpolate such a complex style as Art Deco into a functional site?

TK: Fortunately for us, our office is located a couple blocks away from the building and we had the opportunity to go there and see some of the details. We also had access to the great photos of the renovated hallways, exhibits, and observatory decks, which gave us the idea of how the Art Deco elements were used in the interior design of the building. We all know that interior design and web design have different needs and goals so it was an interesting challenge to design a site that makes you feel like you are inside the building without overwhelming users and that content is easy to read and the ticket purchasing process is simple and clean. We re-created a lot of design elements used on the ceiling, walls, and floor of the building simplified those elements and made them part of the website design. A lot of those elements were used in the background, call to actions, icons, and maps, and combined with the brand colors used in both interior and web designs we were able to give the site the Art Deco look.

WD: There’s been speculation in the design community recently that Art Deco may re-emerge as a trend in the 2020s. Having worked with the style, do you think it could benefit the wider web?

TK: This was a very specific design approach for a very specific project that takes us back to the 1920’s and emphasizes that era through modern twists in web design. I do not see how it can be applied on the web in general unless the client specifically asks for it, for example, architecture website, real estate, or furniture site. Every project is unique and has its own goals and style and there is no one solution that will fit all. As of today, The ESB is Art Deco in a sense and it truly owns that style.

WD: Can you share some details on the technology stack you employed?

TK: The site was built on the Drupal CMS, integrates with Empire’s partner Gateway Ticketing System, and is hosted on Acquia.

WD: Why Drupal? Does it have qualities that suit a project of this scale, or is it simply the case that BFM had the pre-existing expertise of Drupal to facilitate the build?

TK: BFM is a dev-agnostic production team and we always ensure we’re making the best recommendation to our clients. In this case, the previous website was built on Drupal, so in order to decrease the effect of a new platform rollout that would be unfamiliar to the internal ESB teams, we decided to keep the site on the Drupal platform. Luckily, Drupal is an extremely flexible CMS and the needs of the site perfectly align with what Drupal provides.

WD: With visitors from around the world, the range of browsers and devices you had to consider was vastly larger than most projects. Did you draw a line for support? If so, where was it?

TK: BFM constantly updates our list of supported browsers and devices to stay in line with changing technology trends and device usage around the world. We’re extremely lucky that our larger organization, Pactera EDGE, has deep roots in globalization and localization, so we leveraged their team to help us with all aspects of website visitors from the many regions around the world, including translation services and testing. Since this was a complete overhaul, we ensured the baseline standard for all devices was met and will continue to enhance as the future technology needs become apparent.

WD: The Empire State Building gets millions of visits each year, what sort of server resources do you need to throw at it to guarantee uptime?

TK: BFM is a partner of Acquia, and Empire State Building is hosting their new site with them. Acquia is a wonderful ecosystem built specifically for high performing drupal websites and provide many tools for their hosted sites to be able to handle fluctuations in visitors, traffic surges, and with the 24/7 support offered, they can easily manage the changing needs of worldwide visitors.

WD: Now it’s live, how does the new ESB site relate to its real world presence?

TK: The Empire State Building defines the New York City skyline. The world’s most magnificent Art Deco skyscraper, it’s a living piece of New York history and an instantly recognizable symbol of city culture today. The old site did not reflect the amazing interior and exterior design of the building and we had a chance to showcase the redesigned interior and bring more attention to the beautiful Art Deco design elements. We wanted to create the site to make you feel like you are visiting the building. By showcasing the exhibits, renovated halls, and observatories through compelling photography and architectural details, our goal is to make the visitor excited to buy a ticket and see all that beauty with their own eyes.

We’d like to thank Tatyana for taking the time out of her day to talk to us.