Articles

Cultivating Customer Confidence with UX

Businesses rely on designers to help them build the perfect relationship with visitors.

After all, as much as companies may wish it wasn’t true, many consumers still judge a book by its cover. A website that fails to prioritize concepts like trust and transparency could instantly lose the confidence of its target audience.

As a designer, it can be tempting to focus on figuring out ways of convincing an audience to convert or give up their money instantly. However, while design experts know how to enhance conversions, they also understand how important it is to make sure that customers feel confident in a website.

Here’s what you need to know about cultivating confidence in user experiences.

How Does Transparency Affect Confidence?

In a survey conducted in 2016, 94% of consumers stated that they would happily be loyal to a fully transparent brand. As customers continue to search for more honest and reliable companies, the demand for transparency in UX will likely continue.

As a web designer, you can’t force a company to share all vital information with its clients. However, you can use your design knowledge to help the honesty of a company stand out.

Here are some other strategies that designers can use to build transparency for their clients.

Create an Eye-Catching “About” Page

One of the first things that today’s businesses need to be honest about if they want to delight their customers is their people.

For instance, creating a page where your client can highlight the nature of the products that they sell is an excellent first start. Maurele has a beautifully designed “About” page to tell its customers everything they need to know about the business.

At the same time, drawing attention to the footer where customers can check things like the terms and policies of the website or FAQs that answer their most common questions is another fantastic way to build transparency.

Giving a brand a human face makes it easier for that company to establish lasting connections. That’s why designers should always prioritize using real, authentic images over stock photos where possible. For example, a large feature image on an “About” page that addresses the company’s unique nature makes it easier to connect with a target audience.

Make sure that there’s plenty of space on the “About” page to introduce significant members of staff that can give a face and personality to both the website and the brand. For instance, Mociun.com uses a fantastic hero image of a person with her cat.

Add Space for Testimonials and Customers

While you don’t need to post a customer’s entire consumer list online to prove that they’re a reputable company, it is worth highlighting some of their clients. No one wants to be the first person online to trust a new website. Testimonials and reviews from other people are how you add instant confidence to any experience.

For designers, social proof can come in a lot of different formats. For instance, if you’re building a website for a company that sells directly to other businesses, you could add pictures of the logos of the brands that the company has worked with. Alternatively, for a B2C brand, basic reviews and quotes will often work wonders. For instance, there’s a list of great reviews included on the product pages of the PlaySuperlative.com website.

Unless customers leave comments directly on the web page themselves, remind your customer that they need to get permission from the client to use their quotes on any web page.

Additionally, remember that adding pictures and names to testimonials where possible can sometimes make them more believable.

Tell Your Client’s Story

When building a website for a client, there are many different things that you’ll need to think about. For instance, you need to focus on the company’s USP or whatever makes them unique. You’ll also need to ensure that clients have all the information they need to make purchases easily.

At the same time, it’s important not to go over the top with too many features. Simplicity is often the key to good UX.

Where possible, however, if you want to boost confidence for your client, it’s a good idea to highlight their unique motives and vision as a business. Ask the company that you’re designing for what their mission is. Do they want to transform the way people communicate and collaborate like Trello? Do they want to fill the world with information, like Google?

Focusing on the unique ambitions of the business, beyond the desire to make money, makes them seem more three-dimensional and real.

Highlight Security

Use your skills to ensure that certain aspects of safety and security stand out for your client. For instance, notice how Fetching Fields instantly pulls attention to the fact that they’re using certified and organic, human-grade wellness solutions.

Other steps you can take include making sure there’s an SSL certificate installed to cement the website’s safety. Additionally, if your customer has any badges or certifications that can highlight their security strategies, it may be a good idea to include those too.

If your customer takes payments online, you can use several secure website seals to boost confidence. For instance, showing that you’re “Verified by Visa” or using Mastercard Secure Code is a wonderful choice.

Make Sure Visitors Can Find Contact Information

As a website designer, one of the best things you can do for your customer is making sure that they have excellent navigation, complete with easy-to-find information.

On any website, innovative navigation ensures that an audience can find the pages they need to make sure that they feel as comfortable as possible, making their purchases.

Make it easy for visitors on a website to track down useful insights about the products they want to buy or the kind of services available from the company in question. Additionally, if your client has any FAQ pages or additional resources, make sure that customers will have no trouble tracking those down.

The example above from Petersham Nurseries makes it easy for clients to find everything they need on the website, thanks to a convenient vertical navigation bar.

Remember, one piece of information that should always be as easy as possible to find for your customers should be the contact page. A contact page shows that the business is willing to answer any questions a client might have via many channels.

List a physical street address and phone number for the website where possible, or at the very least include an email address where people can get in touch.

Make Sure Pricing is Clear

Finally, if you want to ensure that visitors can trust your client’s website, you need to avoid hiding any critical information with fine print or content hidden in the website’s footer. When designing product pages or service information, make sure that you’re as transparent as possible about the company’s pricing.

You don’t want a customer to wait until they click through into the checkout page to discover that they have to spend a fortune on postage and packaging. And, no one purchasing a service wants to wait until they’ve got their credit card out to discover that they’re going to be paying extra for things like set-up fees.

According to Jakob Nielsen, one of the top mistakes anyone can make on a website is not listing their pricing as clearly as possible.

As tempting as it may be to hide certain expenses and send customers through to the checkout page faster, avoid any opportunity to hide information about costs.

Designing for Confidence

Ultimately, many different things can make a website stand out today.

Designers can experiment with unique strategies like dynamic loading and video-based backgrounds. You might even decide to explore new styles with the right company or adapt certain pages to take advantage of things like 5G and new connectivity options.

However, before you can begin exploring new opportunities on any website, one of the most important things you can do is ensure that you get the foundations of the website’s credibility right. Take an approach to design that focuses on transparency and trust first, and the rest will naturally fall into place.

In a world where consumers are less trusting of brands than ever before, people who design for transparency will be sure to stand out from the crowd. Don’t underestimate the power of embracing trust for your clients in 2020.

Source

The post Cultivating Customer Confidence with UX first appeared on Webdesigner Depot.

Source de l’article sur Webdesignerdepot

4 août 2021/par Service comm.

Making Your Mark: 6 Tips for Infusing Brand Essence into Your Website

Actualités, Actualités

What makes a company special? There are hundreds of organizations out there selling fast food, but only one McDonalds. You’ve probably stumbled across dozens of technology companies too, but none of them inspire the same kind of loyalty and commitment as Apple. So why do people fall in love with some companies more than others?

Most of the time, it comes down to one thing: brand essence. Your brand essence, or brand identity, represents all of the unique components of your business that separate it from the competition. It’s not just about your logo or the brand colors you choose for your website. Your brand essence entails all of the visual assets you use and those less tangible concepts like brand values and personality.

When your customers decide which companies to buy from, they’re not just looking for another dime-a-dozen venture with the cheapest products. Instead, your audience wants to buy from a business that they feel connected with. That’s where your brand comes in.

Infusing brand essence into your website helps give your digital presence that extra touch that differentiates you from other similar companies.

So, how do you get started?

What is Brand Essence?

Your brand essence is a collection of core characteristics responsible for defining your brand. More than just a single asset, your essence encompasses everything from your unique tone of voice, from your brand image, your message, and even what you stand for.

More than just a single asset, your essence encompasses everything

When you’re trying to boost your chances of sales, a brand essence helps build a kind of affinity with your customers. Your clients see aspects of your character that they can relate to, such as a modern and playful image or a commitment to sustainable practices. It’s that affinity that convinces your customer to choose your company instead of your competition time after time.

Your website is one of the first places that your customer will visit when looking for answers. They might happen across your site when searching for a key phrase on Google or stumble onto it from social media. When they arrive on your product or home page, everything there should help them make an immediate emotional connection.

The only problem?

It’s challenging to portray a unique brand identity through a standard website template. If your site looks the same as a dozen other online stores, how can you convince your customers that you’re better?

Why Your Website Needs Brand Essence

First impressions are a big deal.

In a perfect world, your visitors would land on your website and instantly fall in love with what they find there. So everything from the unique design of your homepage to the pictures on your product pages should delight and impress your audience.

Unfortunately, if just one element is wrong, then you could also make the wrong impression entirely on your customers too. Adding elements of brand essence to your site will:

Build trust with your audience: Your brand should be a consistent component of everything your business does, from selling products to interacting with customers. When your consumers land on your website, everything from your logo to your chosen colors should remind them of who you are and what you stand for. This consistency will lead to better credibility for your business.
Make you stand out: How many other companies just like yours are on the internet today? Your brand essence helps to differentiate you as special by showing what’s truly unique about you. It’s a chance to remind your audience of your values and make them forget all about your competitors.
Create an emotional connection: Brand essence that shows off your unique values, mission, and personality will help create an emotional link with your audience. Remember, people fall in love with the human characteristics behind your brand!

Easy Ways to Add Brand Essence to your Website

Since there are so many elements that add up to a strong brand essence, there are also a variety of ways you can add your brand to your website. Whether it’s using specific colors to elicit an emotional response from your fans or adding your unique tone of voice into content, there’s no shortage of ways to show off what makes you special.

1. Use Your Brand Colors Carefully

Brand colors are an important part of your brand essence. Walk into Target, and the bright shades of red will instantly energize you. Likewise, when you see a McDonalds, that golden arch logo might instantly remind you of joy and nourishment.

Color psychology plays a significant role in every brand asset you create, from the packaging you choose for your products to the shades in your logo. With that in mind, you should be using your colors effectively on your website too. Stick with the same selection of shades in every digital environment online.

For instance, the Knotty Knickers company uses different shades of pink and white to convey feelings of femininity and comfort. Not only is the website packed with this color, but the company also follows through with similar shades on its social media pages too.

Everything from the highlights on the Knotty Kickers Insta to the decorations in their images feature the soft tones of pink that make the company recognizable.

Remember, consistent use of color is psychologically proven to help improve recognition by up to 80%. So let your colors shine through.

2. Know Your Type

Your colors are just one component of your brand essence.

Fonts and typography are other components that your customers use to recognize and understand your business. There are many different styles of font, and new ones appear all the time. However, your company should have a specific selection of fonts that it uses everywhere.

If you have a typeface logo, then you might have one specific kind of font for this, like Original Stitch’s logo here:

On top of that, you may also use one font for the “heading” text on your website and something slightly different for the body text. Your heading and body text need to be extremely clear and easy to read on any device if you want to appeal to your target audience.

However, there’s more to getting your fonts right than choosing something legible. The fonts you pick need to say something about your company and what it stands for. For example, the modern sans-serif font of Original Stitch’s website conveys a sense of forward-thinking cleanliness and style.

The fonts feel trendy and informal, perfect for a luxury fashion company. Alternatively, a serif font like Garamond might look more formal and professional. So what do you want your customers to think and feel when they see your typography?

3. Know Your Images

Stock images look out-of-touch, cliché, and fake. If you cover your website in images like that, then you’re not going to earn the respect of your customers. Instead, it’s up to you to ensure that every graphic on your website conveys the sentiment and personality of your brand.

Bringing your brand essence into your website design means thinking about how you can convey your values in every element of that site. From the photos of your team that show the real humans behind your products and services to the pictures that you use on your product pages, choose your graphics wisely. If you have dedicated brand colors, you can even include these in your photos.

Of course, the most valuable graphic on your website should always be your logo. This is the thing that you need to include on all of your website pages to ensure that your audience knows who they’re shopping with. So ensure that no matter how much visual content you have on your page, your logo still stands out.

Firebox places its logo at the top of the page in the middle of your line of sight, no matter where you go on the website. This ensures that the logo is the thing that instantly grabs attention and reminds consumers of where they are.

Remember to ensure that each of the images you do include in your website is surrounded by plenty of white space so that your customers can see them properly too.

4. Use the Right Tone of Voice

It’s easy to get stuck focusing on things like logos and colors when you’re trying to make your brand essence shine through in your website. However, one of the most common things that your customer will recognize you by is your tone of voice.

Your brand tone of voice is what gives the content you share online personality and depth. It can come through in the kind of words you use, including slang and colloquialisms. In addition, you can add humor to your voice (if it’s appropriate) and even include emojis if that makes sense for your brand.

With formal words, you can make sure that you come across as reliable, dependable, and sophisticated. With informal words, you’re more likely to convince your audience that you’re friendly and relatable. Sticking with the Firebox example, look at how the company writes its product descriptions.

Everything from the length of the sentences to the humor in the tone of voice helps to convey something unique about the brand.

Like all of the elements that bring your brand essence into your website, your tone of voice must remain consistent wherever your customers see it. Make sure that your customer service agents know how to use your voice in chat with customers and that you include that personality on social media too.

5. Focus on Your Message

The tone of voice and personality that you showcase in your website and content is crucial to driving success for your business. However, under all of that, the most important thing to do is ensure you’re sending the right message. In other words, what do you want your customers to think and feel when they land on your website?

If your whole message is that you can make great skincare easy to obtain without asking people to compromise on animal safety, this should be the first thing that comes across when someone arrives on your homepage. That’s why Lush combines clean, simple web pages with credibility-boosting badges that tell customers everything they need to know instantly.

Ensuring that your message can come across correctly means learning how to use all the different brand assets you rely on consistently and effectively. Everything from the colors on your website to how you place trust badges along the bottom of every page makes a difference to how significant and believable your message is.

Notably, when you know what your core message is, it’s important to repeat it. That means that you don’t just talk about what your ideals and values are on your homepage. You also include references to your message on every product page and the “About” page too. Lush has an entire “ethical charter” on its website, where you can learn more about its activities.

Having a similar component included within your web design could be an excellent way to confirm what your most crucial considerations are for your customers.

6. Never Copy the Competition

Exploring other website designs and ideas created by your competitors is one of the easiest ways to get inspiration. Competitive analysis gives you an insight into the trends and design strategies that are more likely to work for your target audience. It’s also an opportunity for you to learn from your competitors’ wrongs and what they’re doing right.

However, it would be best if you never allowed your initial research and exploration to go too far. In other words, when you see something great that your competitor is doing, don’t just copy and paste it onto your own website. This is more likely to remind your customers of the other company and send them to that brand than it is to improve your reputation.

Instead, focus on making your website unique to you. If you’re having trouble with this, then start by looking at your About page. How would you describe your background and your mission as a business to someone who has never heard of you before? What makes your company different from all of the other organizations out there?

Take the unique features that you rave about on your About page and the personality you try to convey through your employees and bring it into the rest of your website design. The whole point of bringing brand essence into your web design strategy is that it helps to differentiate you from the other companies out there.

It’s a good idea to protect any assets that other people might try to steal from you too. Copyrighting your logo, your name, and other essential components of your brand will stop people in your industry from treading on your toes too much.

Make the Most of Your Brand Essence

Your website is one of the most valuable tools that you’ll have as a brand. It’s an opportunity for you to share your products and services with the world, capture the attention of your target audience, and potentially make sales too. However, it’s important not to forget that your website is also a chance for you to demonstrate what your brand is truly all about.

Through your brand essence, you can share the unique values and messages that make your company special. But, more importantly, you can use those components to build a deeper relationship with your audience – the kind of connection that leads to dedicated repeat customers and brand loyalty. People connect with other people – after all, not just faceless corporations.

Once you’ve identified your brand essence, the next step is to make sure that you know how to connect with your customers consistently. Every aspect of your website, application, social media pages, and anything else you make for your business sends the same message.

Source

The post Making Your Mark: 6 Tips for Infusing Brand Essence into Your Website first appeared on Webdesigner Depot.

Source de l’article sur Webdesignerdepot

22 juillet 2021/par Service comm.

17 Things You Can Do To Improve Your SEO Ranking In 2021

Actualités, Actualités, SEO

There’s no shortcut to success when it comes to Google search results. That is unless you count pay-per-click advertising.

While pay-to-play will shoot your site to the top of the SERP immediately, it’s not a sustainable strategy for maintaining your position there. So, you’re going to have to get serious about SEO.

This guide will show you what to do to improve your SEO ranking and start seeing results this year:

Use Google Analytics to track metrics
Get an SSL certificate
Improve mobile page speed
Design a mobile-first UI
Make your site accessible
Optimize your images
Create great content
Structure your content for scannability and readability
Create click-worthy title tags and meta descriptions
Choose one focus keyword per page
Improve your internal link strategy
Use only trustworthy external links
Get your site listed as a featured snippet
Get high-quality backlinks
Create a Google My Business page
Refresh Your Content
Regularly monitor Google Search Console

How to Increase Your Website’s SEO Ranking

If you can improve your SEO ranking — and get your pages closer to, if not on the highly coveted top SERP — you will:

Boost your site’s overall visibility as its authority in search grows;
Bring high-quality traffic to your pages;
Drive-up your conversion rate.

That said, search engine optimization is most effective when it’s an ongoing strategy as opposed to something you set up and forget about. So, some of the suggestions below will only need to be implemented once, while others you’ll have to return to every six months or so to make sure your site is on track.

Let’s get started.

1. Use Google Analytics to Track Metrics

If you haven’t yet begun tracking your website’s activity with Google Analytics, it’s the very first thing you need to do.

While Google Analytics alone can’t tell you how well or poorly your website ranks, there’s valuable data in there about what happens to the traffic that arrives from Google. Or any search engine your visitors use.

You can find this information under Acquisition > Source/Medium:

What you want to see here is that (1) you’re getting lots of visitors from organic search results (as opposed to paid) and (2) that they’re highly engaged. So, that means:

Longer times on site;
Multiple pages visited;
Lower bounce rates.

And if you configure Google Analytics to track different conversions on your site, you can see how well those organic visits convert.

Obviously, there’s a lot more you can track here. But you must understand if your SEO efforts are working in the first place, and that’s where you’ll get your confirmation.

2. Get an SSL Certificate

HTTPS has long been one of Google’s SEO ranking factors. Yet, of the two billion-plus websites that are online today, BuiltWith data shows that only 155 million have an SSL certificate installed:

Security and privacy are major concerns for consumers. So if you want to increase their confidence in your website, installing an SSL certificate is an easy thing to do. And it’ll put you in Google’s good graces, too.

If you don’t have one already, get one for free from Zero SSL.

3. Improve Mobile Page Speeds

Mobile loading speeds became a Google ranking signal in July 2018.

It was something we saw coming ever since smartphones overtook the desktop as the primary device people used to access the Internet. Once it became a ranking factor, though, mobile page speed was something we could no longer treat as a “nice to have.” It became a must.

And with Google’s most recent Core Web Vitals algorithm update, there’s no ignoring how big of a role your site’s mobile loading speeds (i.e., performance) play in ranking it.

To ensure that your site meets Google’s expectations for speed, bookmark the Core Web Vitals tool. It’ll tell you how your site performs across all four of the major ranking categories.

You’ll find your speed-related issues at the bottom of the page, along with resources to help you resolve them.

Most of those tips will have to do with optimizing your code. However, there are other things you can do to make your site load quickly:

Use well-coded themes and plugins;
Remove unused themes, plugins, media, pages, comments, backups, and so on from your database and server;
Install a caching plugin that’ll minify, compress, and otherwise make your site lightweight and fast.

It’s also not a bad idea to review your web hosting plan. You might not have the right amount of server power or resources to keep up with your existing activity.

4. Design a Mobile-First UI

On a related note, a mobile-first design can also improve your site’s loading speeds. Rebekah Carter wrote a really helpful guide on how to do this last year.

In addition to speeding things up — since you won’t be trying to jam a bunch of desktop-first design and content into a smartphone screen — it’s going to help your site rank better.

Just be careful when you do this. A mobile-first design doesn’t mean creating a scaled-back version of the larger site for smartphone users.

In fact, Google explicitly tells us not to do that and why:

“If it’s your intention that the mobile page should have less content than the desktop page, you can expect some traffic loss when your site is enabled mobile-first indexing, since Google can’t get as much information from your page as before.”

And if your response is that the content on desktop-only doesn’t matter, then it really shouldn’t be there. Don’t waste your visitors’ time with useless or repetitive content, as it’ll only give them more reason to abandon your site.

5. Make Your Site Accessible

Accessibility has come to the forefront of the SEO discussion thanks to Core Web Vitals.

Now, running your site through the tool will tell you if there are any inaccessibility issues that Google will ping you for. But that doesn’t make your site completely accessible.

Considering the rise in website accessibility-related lawsuits, you’ll want to take this seriously.

Because a bad experience due to inaccessibility won’t just cost you visitors and a lower search ranking, it’ll cost you a lot of money, too.

Here are some things you can do to ensure that your site and all its content is accessible.

6. Optimize Your Images

Technically, image optimization falls under the page speed tip. However, that’s not the only way you should be optimizing your images, which is why I wanted to address this separately.

According to HTTP Archive, the average weight of a mobile web page these days is 1917.5 KB. Images take up a sizable chunk of that weight:

Because of this, bloated image sizes are often to blame for slow pages.

You can do several things to optimize your images for speed, like using lightweight formats, resizing them, and compressing them. You’ll find 6 other image optimization tips here.

While those tips will help you speed up your site and, consequently, improve your SEO ranking, there’s something else you need to do:

Add alt text to your most important images.

One reason to do this is to improve accessibility. Another is so your web page can rank in both the regular Google search results and image results as this search for “WordPress by the numbers” does:

If you can write alt text that perfectly describes your graphic and matches the image searchers’ intent, you can create another ranking opportunity for your page.

7. Create Great Content

There are many technical ranking factors you have to pay attention to if you want to create a good experience for your visitors and rank well as a result. However, none of that will matter if your content sucks.

So, how do you make great content? It really depends.

Think about the difference between a page describing your web design services and a product page for a blender.

Your web design services page would need to:

Explain why hiring a web designer is a must;
What your design services entail;
What they can expect in terms of results;
Include some proof in the form of testimonials or portfolio samples;
Have information on next steps or how to get in touch.

That would be a comprehensive and useful page. If business owners searched for “hire a web designer near me” or “should I hire a web designer?”, that page would sufficiently answer their query.

A product page, however, would need to:

Provide a brief summary of the blender;
Show photos of the blender, different angles of it, as well as different variations of the product;
Display the price;
Allow customers to Add to Cart or Save for later;
Include technical specs of the blender;
Recommend related products;
Display sortable customer testimonials and ratings.

The last thing a shopper would want is to be directed to a product page that reads like one of your services pages.

So, great content not only needs to be well-written and error-free, but it needs to match the searcher’s intent and expectations. If you can do that, your visitors will stay as long as they need to read through everything, which will help strengthen the page’s ranking.

8. Structure Your Content for Scannability and Readability

Including necessary details and in the right format is an important part of making a page’s content valuable to the visitor. The structure is going to help, too.

For starters, you want to make sure every page is human-readable. So, that involves:

Shorter sentences and paragraphs;
Linkable table of contents for longer pages;
Header tags every few hundred words;
Descriptive and supportive imagery throughout;
Text callouts like blockquotes and bolded phrases.

By making a page less intimidating to read and easier to scan for a quick summary of what it is, you’ll find that more visitors are willing to read it and follow your calls to action.

You can use a tool like Hemingway to improve your page’s readability. Quickly pop the text of each page into the editor and follow the recommended suggestions:

You’re also going to have to think about how well Google’s indexing bots can read your page. They’re smart enough to pick up on cues but not smart enough to sit down and read your article on the benefits of Vitamin D or how to install a new showerhead.

So, you’ll need to use HTML meta tags as well as hierarchical header tags to tell the bots what the page is about.

If you’re building a WordPress site, you can use the Yoast SEO plugin to analyze how scannable and readable each page of your site is (among other things):

9. Create Click-Worthy Title Tags and Meta Descriptions

To get eyeballs on your really great content, the brief preview users see of it in search results needs to be able to lure them in. Get more clicks to your site from search, and Google will take notice.

But they can’t just be superficial clicks. If Google notices that your page is getting a ton of traffic that almost immediately drops off once they see the content on the page, your page will not fare well in search results.

So, your goal is to stay away from clickbait-y title tags and meta descriptions and make them click-worthy.

The first thing to focus on is the length. Google only gives you a certain amount of space to make your pitch.

There are many tools you can use for this, but I prefer Mangools’s SERP Simulator:

It allows you to play around with your URL, title tag, and meta description and to watch in real-time as it fits the allotted space. You can also compare it to the pages that currently rank for the keyword you’re going after, which can be a really useful reference point. After all, if those sites have made it to the first SERP, then they’re doing something right.

Another thing to think about when writing click-worthy titles is how engaging they are.

The tool I recommend for this is CoSchedule’s Headline Studio:

I don’t find this useful so much for basic web pages. You don’t need to get creative with something like your About or Contact pages. But for content marketing? If you want to beat out competing articles for attention in Google, this tool will be very useful.

10. Choose One Focus Keyword Per Page

It’s not as though you can add a keyword tag to your page, and Google will automatically rank your site for it. That’s not what keyword optimization is.

Instead, what you do is select one unique keyword per page and write the content around it. So, it’s really more about creating a clear focus for yourself and then comprehensively unpacking the subject matter on the page.

Keep in mind, though, that if you want to improve your chances of ranking for the keyword, it needs to be relevant to your brand, useful for your audience, and your site needs to actually be able to compete for it.

You can use the Google Keyword Planner to find keywords that fit those criteria:

Ultimately, you should choose a keyword that:

Has a decent amount of monthly searches — over 1,000 is what I aim for;
Have “Low” to “Medium” amount of competition, but the lower, the better;
Matches the user intent. So take that keyword, put it into Google and see what you find. Then, look at the sites on that first page of search results. Do they match what your own page will address? If so, then you’ve found a keyword that aligns with your users’ search intent.

Now, if you’re writing great content that addresses your visitors’ questions and concerns, then optimizing for your focus keywords will happen naturally. The same goes for related keywords you might want to target. As you write the content for each page, the keywords will organically appear.

But remember how I said Google’s indexing bots need certain HTML and header tags to “read” the content on the page? This means you’ll need to include the focus keyword in some of those areas, so there is no question about what the page is about.

Here’s where your focus keyword should show up:

Title tag (H1);
Meta description;
Slug (hyperlink);
Within the intro;
The first H2 header tag;
Alt text for the most important image on the page;
Within the conclusion.

It should also appear throughout the page, along with variations of the keyword that people might search for.

You can use the Yoast SEO plugin to analyze this as well.

11. Improve Your Internal Link Strategy

Okay, so here’s where we start to get into SEO strategies that Google might not directly care about, but that can still drastically improve how well your site ranks.

Internal links, in particular, are valuable because they create an interconnected structure for your site. Here’s a basic example of why that’s important:

Let’s say these are the pages on your website. Each of them can be accessed from the home page and main navigation. This structure tells us that each page is related to the overall message and mission of the company, but they are not related to one another. And that doesn’t make sense, right?

When you’re educating visitors on your Web Design services, it’s naturally going to come up that you also happen to specialize in WordPress and eCommerce design. So, those internal links should appear on your Web Design page. And vice versa.

In addition, your Portfolio and Contact Us pages are likely going to be the most common CTAs on the site. Your prospective clients shouldn’t be forced to backtrack to the homepage or scroll up to the navigation to take action. By including these internal links or buttons within the content of the services pages, you’re giving them a quick and direct line to the next steps.

The more intuitive you make the user journey, the easier it will be for them to convert.

This is one reason why websites with a strong internal linking structure perform well in search results. Another reason is that internal links help Google’s bots find all of the content on your site and better understand how they relate to one another.

12. Use Only Trustworthy External Links

Link juice is one of the reasons why business owners are obsessed with getting backlinks. We’ll get to that shortly.

But it’s also something that comes into play when choosing external links to include on your site.

Link juice is the idea that one site can pass its authority to another through a dofollow link. So, by linking out to authoritative and trustworthy sources, your site may raise its own clout with the search engines because of that connection.

However, it works both ways. If you create external links to websites with misinformation that pose a security threat to visitors or are otherwise untrustworthy, that bad reputation can do your website harm.

So, make sure that every external link you use is necessary and reliable. If not, get rid of it.

13. Get Your Site Listed As a Featured Snippet

I said earlier in this post that pay-per-click advertising is the only way to shortcut the SEO process and get on the first page of Google. That’s not entirely true.

We’ve already seen how optimizing your images for Google Images search can shoot your site to the top of results. Another way to get ahead is by optimizing your page using structured data to land a spot as a featured snippet.

Like this page from Bankrate that answers the question “how do you get a loan”:

Remember that structured data alone won’t instantly move your web page into the featured snippet space. The content needs to be the best it can be, and the structured data needs to be well written.

Schema.org was created to help you pick the right category and write the structured data for it:

Use this to write up the relevant microdata for the pages to make the most sense to do so. For instance, an About page probably wouldn’t benefit from having structured data attached to it. However, a lengthy blog post that explains a step-by-step process would.

There are WordPress plugins (Yoast is one of them) that will help you insert this code into your pages if you prefer.

14. Get High-Quality Backlinks

Backlinks pointing to your website are a huge indicator to Google that your site is share-worthy and authoritative.

However, like everything else in SEO, you can’t cheat your way into a bunch of backlinks. They need to come from authoritative sources, and they need to be relevant. That’s why paying or bartering for backlinks isn’t usually effective. If your web page’s backlink doesn’t organically fit within the content on their site, visitors aren’t going to click on it.

There are lots of ways to go about building up a repository of backlinks that do generate authority for you and improve your SEO ranking in the process:

Get active on social media and become an authority there: The rule is generally that 80% of your posts need to be non-promotional. By sharing content from all kinds of sources that are relevant to your audience, you’re going to get more meaningful engagement. And this’ll eventually put the spotlight on your own content and get people to share it on social media, too.

This is something that Google will look at when ranking your site: What sort of social signals are coming from your brand?

Get featured as an expert: You don’t need to become an influencer for people to view you as an expert in your field. It’s all about your reputation.

By leveraging your reputation to get speaking gigs, you’ll grow your authority even more. Just make sure they’re relevant to what you do. So, look for podcasts, webinars, and conferences in your field that are looking for experts.

Become a guest blogger: If public speaking isn’t your forte, that’s okay. Turn your attention instead to lining up guest blogging gigs.

By writing high-quality content for authoritative websites (whether you get paid or not), you’ll bring more attention to your own brand. And Google will pass that authority onto your site.

15. Create a Google My Business Page

Any business can create a Google My Business page. There are a number of SEO-related benefits to doing this.

The first is that local businesses can literally put themselves on the map with Google My Business. Here’s what a Google search for “restaurants near me” looks like:

Even if your site doesn’t appear on the first SERP, the map that sits at the top of search results can give you a front seat anyway.

Another reason to create a My Business page is that you get to control your knowledge graph sidebar, like Ford’s Garage does here:

By including high-quality graphics, pertinent details about the business, and collecting positive customer reviews, this knowledge graph could do your brand’s reputation a lot of good in the eyes of Google and your prospects.

16. Refresh Your Content

This is useful for all of the content on your site, even your most high-performing pages.

If your site is starting to gain traction, take a close look at your Google Analytics data. You may find a few pages that no one seems to be paying attention to or, worse, that they always seem to bounce from.

In Google Analytics, go to Behavior > Site Content to figure out which pages are underperforming.

Then, ask yourself:

Is this page even a necessary part of the user journey? If not, you can probably scrap it and have one less distraction on your site.
If this page is necessary, what do you need to do to make it more valuable and relevant to your audience?

With the most popular pages on your site, it’s not unreasonable to expect that at least part of what you originally wrote will go stale or become irrelevant within a year or two. So, it’s a good idea to refresh these as well.

To do that, it’s simple. Do a search in Google for your focus keyword. Read through the top five results and see what sort of information your post is missing. Then update it accordingly.

Anything outdated or irrelevant should also be stripped out.

17. Regularly Monitor Google Search Console

Last but not least, you should keep your eyes on Google Search Console.

There’s a lot of valuable information in here that will tell you why your site might not be ranking as well as it could. You’ll find issues related to:

Indexing
Mobile usability
Security
Core Web Vitals

You’ll also find data on how well your site is ranking in general. You’ll find this under the Performance tab:

Use this to identify:

Which keywords you’re ranking for and are driving traffic to your site;
Which keywords you’re getting the most impressions from but not getting clicks from;
Which keywords you’re getting the most clicks from but not a lot of impressions;
Which keywords you rank low for and could stand to improve upon.

You can learn a lot about how strong your SEO strategy is. Just use the Clicks, Impressions, and Position tabs to sort your data so you can better understand what’s going on.

Then, prioritize fixing the pages that can and should be bringing your site highly qualified traffic but aren’t.

Wrap-Up

If you’re wondering how long it’ll take before you see an improvement in your SEO ranking, it depends. If your domain’s current authority is low, it can realistically take about six months to see major changes. That said, if you implement all of the suggestions above, you can certainly expedite that.

Just remember that there are no real shortcuts in SEO. You need to have an authoritative and trustworthy website and brand before anything else. So, take the time to build your credibility online so that these SEO tactics can really work.

Source

The post 17 Things You Can Do To Improve Your SEO Ranking In 2021 first appeared on Webdesigner Depot.

Source de l’article sur Webdesignerdepot

1 juillet 2021/par Service comm.

6 Ways Parallax Still Works in 2021

Actualités, Actualités

Parallax is a term that is applied loosely and frequently in the world of web design. As a trend, it has been popular and unpopular in equal measures for some time. However, it’s still one of the most valuable tools for animation in the digital world.

Parallax creates an illusion of depth when scrolling, a timeless effect that still has lots of value in the web design world.

Sure, parallax has its issues, from problems with usability, to concerns with mobile responsivity — but it’s also an interesting way to make a website stand out when done correctly.

Let’s take a closer look at some of the ways that parallax scrolling still works in 2021…

1. Parallax Tells A Story

Let’s start simple.

One of the most effective ways to use parallax scrolling in the modern age is to tell a story. Today’s consumers want to have an emotional connection with the brands they buy from – now more than ever. Five years ago, studies showed that around 80% of customers want brands to tell stories, and that trend remains consistent to this day.

In the age of digital consumerism, where people can’t get to know a company in person through face-to-face interactions with its salespeople, companies need new ways to connect with their clients. Telling brand-driven stories is a way to highlight that your company is more than just a faceless entity – it’s something with real soul.

Let’s look at the “Recap After Use” website, a portfolio belonging to the innovative Louie Sellers. This website showcases Louie’s skills with attention-grabbing visuals, including a parallax animation that makes it looks like Louie is drawing the page as you scroll through it.

This is the kind of exceptional animation that makes parallax scrolling more compelling. The animation isn’t there to make a visual difference to the page – it tells you something more about the person behind the website and what they can do.

2. Parallax Increases Website Visit Times

If a website effectively tells a story with parallax animation, you can also bet that’s going to keep customers or readers on a page for longer. Reducing bounce rate by increasing engagement is one of the main goals of any web designer. (Bounce rates, of course, refer to the percentage of site visitors that hit the back button after just seeing the first page of your website.)

While some people argue that parallax websites can hurt your SEO rankings if they slow down your site, there’s also the argument that the lack of a visually engaging page can harm SEO. Bounce rates drag down your ranking and make it harder to get audience attention.

A parallax animation that tells a story and engages your audience through carefully delivered information is a great way to keep people around – even just for a little longer than usual. For instance, if you check out Alex Dram’s portfolio page here, you’ll see several shapes coming together during the parallax scrolling animation.

The shapes merge to tell a story about the visual experiences that Alex can create for customers. It’s a way to draw the eye and connect with the viewer without just writing about what you do through text.

3. Parallax Develops Credibility

There’s a reason why both examples of parallax scrolling we’ve looked at so far are from creative portfolios. Parallax scrolling, with its excellent storytelling capabilities, is great for demonstrating your credibility as a digital expert. Basically, it’s a version of “showing” and not “telling” customers about your skills.

You can tell someone that you know how to use tricky techniques like parallax animation correctly, but they’re less likely to believe you that way. If you can show that you have the skills to create something amazing, that’s more engaging.

The OK Alpha team is a great company to reference when it comes to sensational design. This company seems to always be on the cutting edge of the latest trends, whether it’s bold typography or bright colors. To add to the impact of their website, the company has combined parallax effects into the mix to make everything more immersive as you scroll.

This is a beautiful example of how companies in the design landscape can use techniques like parallax scrolling to show what they’re capable of.

4. Parallax Makes Information More Fun

Most of us are naturally visual learners. We like to consume information in a way that’s refreshingly eye-catching and attractive. That’s why visual content generally earns more social shares and attention than written content. With parallax scrolling, companies that want to deliver valuable information and educational content to their audience can do so effectively.

Rather than just scrolling through a page and seeing lots of text, your customers can see images and graphs come to life alongside the blocks of text they’re reading. It’s like adding video demonstrations next to a textbook to help people better understand what they’re reading about.

Look at the Web Design and Art History microsite from Webflow as an example. The company wants you to understand how web design and art have evolved over the years, but it doesn’t want to deliver that information in a boring format. The bright graphics and parallax animation work together to give you a more contextual, meaningful experience.

5. Parallax Replicates Another Medium

What if you could remind someone of their experience when reading a book or watching a video while telling them about a video or a novel? Parallax scrolling and animation can help with that. It’s a way of making your website feel like a video presentation or slideshow without the added components of implementing video players into your back end.

Parallax scrolling also has another slight benefit over a standard video-based website. On a website that uses a video for a background, the video often plays automatically. This means that your visitors can’t control how quickly the video plays.

On the other hand, parallax animations driven by scrolling action allow your customer to collect information at a pace that suits them. Take a look at the Story of the Goonies website, for instance. This stunning parallax site introduces you to the details you need to know about the movie in a way that makes it feel like the intro to a film.

The great thing about the parallax on this site is that the slow video-style design also gives you a dose of nostalgia – which ties in perfectly with the movie.

6. Parallax Is More Memorable

What’s the main reason any designer does anything special to a website? To make it stand out, of course. Web design is all about conveying the unique essence of a brand, business, or entity in a way that’s going to make that client unforgettable. Although parallax isn’t as novel as it once was, it can still be a way to make your site stand out – if it’s used correctly.

The key to success with parallax scrolling for memorability is making it smart. The layout needs to feel simple and intuitive. Everything needs to work well together, from the lightly shifting font to the various parallax effects that work together to draw the viewer’s eye (and attention).

A great example comes from Jomor Design – another designer with a portfolio that really grabs your focus from the first second. The layout is beautifully done, with plenty of mini moments for engagement and interactions throughout. As you scroll through the site, you get a better idea of what the designer is all about. The little moments of animation make the whole experience so much more memorable.

When your site is more memorable and engaging than that of your competition, you can drive many major benefits for your brand, including an improved bounce rate.

What To Remember When Using Parallax

Parallax is just like any other design technique. There are ways you can do it wonderfully, which engage and delight your audience. However, there are also a lot of areas where you can easily go wrong. When using any design element, the main thing to remember is that the primary focus should always be your users’ experiences. Parallax shouldn’t just be a way to show off your design knowledge. It’s just another feature that you can use to create an amazing website.

Remember that user experience and visual appeal need to work perfectly together for parallax to work. If scrolling through the page is practically impossible for people on a mobile device, then you’re not going to get the results you want. If it’s difficult to take in the message you’re trying to send because the content is moving too quickly, again, your users will suffer.

Remember the following tips:

Simple is better: Reduce the amount of content and visual elements on your page whenever you can. The less information there is to capture your customer’s attention, the less likely it is that you’re going to end up with a problem.
Compress file sizes: Make sure that you’re not reducing the speed of your website by creating a huge single page with tons of high-quality images. You’re going to need to use the smallest possible file sizes.
Check responsiveness: Make sure that the parallax effect works just as well on your smartphone or tablet as it would on a desktop. As more people move their browsing experiences into their palms, you can’t afford to ignore responsivity.
Find the “wow”: Look at these examples of parallax websites. Every one stands out because it does something special with the scrolling effect. If you’re going to be using this strategy with your website, you need to make sure it’s worth the effort. Don’t just follow the same guidelines as everything else. Find the idea that’s going to make people take notice.

Source

The post 6 Ways Parallax Still Works in 2021 first appeared on Webdesigner Depot.

Source de l’article sur Webdesignerdepot

19 mai 2021/par Service comm.

UX Design Doesn’t End With Your Website

Actualités, Actualités

User experience design is something that most of us associate with websites. But why isn’t it something we extend beyond the website?

Here’s why I ask this:

As a consumer, it’s so rare that your only interaction with a brand is through its website. Take an ecommerce site, for example. You buy a product from it, and then what happens?

You get a confirmation email;
You get another email when the package ships;
You might get another email or SMS notification when the package is delivered;
You retrieve the package and open it;
You open up your purchase and use it.

These are all an extension of that initial user experience on the site. If there’s just one hiccup along the way, it could easily erode the trust and happiness you felt after quickly finding and buying what you needed on the site.

So, what I’d like to do today is look at 10 areas where UX design should extend beyond the website to ensure that the frictionless experience started there remains untarnished.

Extending UX Design Beyond the Website

As a web designer, you might be thinking that this part of the user experience doesn’t fall under the umbrella of your responsibilities. And you may be right about that.

For brands to truly be successful and profitable, someone needs to carefully examine the bigger picture and ensure that the user experience is flawless no matter how far away from the site it is. At the very least, you should share the UX research and strategy you do for a client’s site so their team can ensure it carries over to other areas of the business.

Here are some things to think about:

1. Mobile App

It’s not uncommon for websites to have mobile app counterparts these days. The layout doesn’t need to be identical since mobile users tend to behave differently than those on desktop.

That said, an app shouldn’t force users accustomed to the desktop experience to re-learn how to navigate or engage with the brand. So, the branding, UI design, speed, security, and navigation all need to be on par with what’s already been established in terms of usability.

2. Email

Most websites have a direct connection to email. For example, blog newsletters, purchase confirmation emails, and lead generation follow-ups all start on the website.

Consumers are well aware that when they hand over their email address, they will receive an email in return. In many cases, those emails are welcomed when they’re done right. But if something feels off, that bridge could easily burn between brand and consumer.

To preserve the UX, emails should come with the following:

The same branding and visual style as the website;
A personalized subject line, greeting, or offer;
Consistent messaging as the site, especially when it comes to the CTA.

Another thing to remember is that email isn’t the time to inject dark patterns into the experience. So, the “Unsubscribe” option should be in an easy-to-spot area and a sharply contrasting font color.

3. Social Media

Social media is another channel that’s commonly connected to a website. While you can’t control the aesthetics of social media websites themselves, the visuals and messaging in posts need to be on-brand.

That means that things like memes and emojis — which are popular means of communication on social — should only be used if they’re normally part of the brand identity. If not, you’ll need to find other ways to communicate engagingly.

Another part of the user experience to think about is customer support. Social media is a lot like going into a store. If someone has an issue with what they bought or the service they received, there will be many people around to witness the complaint. Social media only amplifies that — so the quality of customer care needs to be consistent with how the brand handles it everywhere else.

4. SMS

Not every brand will need to be connected to customers via text messaging. eCommerce companies, news sites, and personal services providers likely will, though.

However a brand uses SMS, the same UX guidelines apply here as they do across all other channels:

Keep messages concise;
Make sure they’re relevant and valuable;
Use branded messaging and design;
Don’t abuse the privilege and send too many;
Make it easy to opt out.

Basically, if you can’t make it a valuable extension of the brand’s offering, don’t use it.

5. Phone

Any website that publishes its phone number should expect to receive calls from prospects and customers. While there’s nothing to design here visually, the experience of getting on the phone with a company should be consistent with what they experience elsewhere.

One way to do this is to design an easy-to-follow routing system. It should be simple for callers to figure out which number to choose. What’s more, there should be no endless loops. If a caller has exhausted the options, they should be immediately directed to a representative.

Another way to ensure consistency is to adhere to a script — that goes for call centers for enterprises as well as the local lawyer’s office. Every caller should be greeted with the same tone and handled in the same manner (depending on the situation, of course).

6. Ads

There are a lot of places where brands can advertise these days:

Google search;
Social media;
Ad networks;
TV;
Radio;
Podcasts;
Blogs;
Billboards;
Direct mail.

When designing an ad campaign, there should be consistent messaging, aesthetics (when relevant), and CTAs presented. If branding isn’t consistent from ad to ad, there may be a delay in consumers recognizing the brand or its offer. Or, worse, not recognizing it at all.

7. Packaging

For brands that sell products, you have to think about how the packaging will impact the user experience. There are two types of packages to consider, too.

The first is the product’s own packaging. Branding should be clear as day and consistent with the site they bought it from.

It should also be easy to open. There’s nothing more frustrating than finally getting your purchase, only to realize you need tools to get it out of the packaging.

You also have to think about packaging for products that get shipped.

The product should fit well within the packaging. A too-roomy package will feel downright wasteful. So will excessive bubble wrap and paper filler.

Having a shipping label present in the package is also important. If the website makes it easy to make a purchase, the package should offer a convenient way to return the product if they’re not happy.

8. Product

The product itself has to align with the expectations set by the website.

Take the example of a SaaS. You’ve built an awesome landing page and mobile app store page to promote it. It looks great, it loads fast, and it’s easy to get around. But if the SaaS itself is ugly, disorganized, slow, or otherwise just clunky, all of the work you did to market it will end up being just false advertising.

So, make sure the expectations set before and during purchase naturally carry over to the experience with the product.

9. Business Exterior

For brick-and-mortar companies, the business’s exterior matters just as much as what happens inside it.

The most obvious thing to focus on is the aesthetics of the building. Does it look attractive? Is it in a safe area? Is there clear signage around it? Is it easy to find?

But you also have to think about user experiences that take place outside of the building. For example, there’s now a rise in curbside pickup. There are tons of things that can affect how happy the customer is with the experience — like if the pickup area is hard to find, there are never enough spots or the associates who deliver the orders always seem to be in a foul mood.

The business’s exterior should always set a good impression for what takes place inside.

10. Business Interior

Here are some things to think about when it comes to “designing” business interiors for a good UX:

Decor;
Layout;
Signage;
Furnishings;
Product discoverability;
Availability (of products or people);
Quality of customer service;
Checkout process.

It doesn’t matter what the company does — whether it’s a large retailer like Walmart or your own freelance design business. If a business’s establishment doesn’t look good, operate flawlessly, or provide a good person-to-person experience, it’s going to be very hard to get people to return.

So, all those things you do to design a streamlined website journey should be applied to a bricks-and-mortar business’s interior.

Wrapping Up

Depending on the types of companies you build sites for, some of the channels and suggestions above might not be relevant. Hopefully, this has got you thinking about other ways you (and your clients) can extend the UX design and strategy from the website.

If you can maintain the high-quality user experience from channel to channel, your clients’ brands will get more business, grow their profitability, and see a rise in loyalty, too.

Featured image via Pexels.

Source

The post UX Design Doesn’t End With Your Website first appeared on Webdesigner Depot.

Source de l’article sur Webdesignerdepot

17 mai 2021/par Service comm.

What Are Micro-apps and Why Businesses Need Them?

Actualités, Méthodes et organisation des process IT

The idea behind building a mobile app has been to offer a faster, easier, and innovative experience on various devices to users, doing away with their need to browse websites. However, in a bid to stay relevant to consumers amidst competition, companies try to bundle up a million features together rather than offer a full-proof and specific solution for a certain user need. Being overwhelmed with numerous unnecessary features and functionalities, an app poses various inhibitions to a great user experience. In this blog, we will take a look at how a micro-app can help enterprises solve this issue.

What is a Micro-App?

It is a web/mobile-based, a customized app built to enable end-users to perform a certain, narrowed-down function. Unlike a conventional mobile app, which is bundled with multiple features and pages, the micro-app is smaller in size, more consumer-oriented, and built to offer certain functionality, has an easy user interface, with a dynamic loading that bypasses the app store. For instance, a Personal Banking app has several functions, such as viewing the balance, getting mini statements, changing the ATM password, money transfers, etc. However, if you build a micro-app for this, it will accomplish only that specific task, such as getting transaction history.

Source de l’article sur DZONE

17 mai 2021/par Service comm.

What Is The Independent Web And Does It Matter In 2021?

Actualités, Actualités

Ten years ago, people began talking about the “Independent Web.” Although we don’t commonly use the term anymore, that doesn’t mean that it’s not still as vital a topic of discussion today as it was a decade ago.

Today, I want to look at where the term came from, what it refers to today, and why it’s something that all of us in business, marketing, and web design should be thinking about.

What Is The Independent Web?

The Independent Web is a term that was coined back in 2010 by John Battelle.

In “Identity and The Independent Web,” Battelle broaches the subject of internet users losing control of their data, privacy, and decision-making to the likes of social media and search engines.

“When we’re ‘on’ Facebook, Google, or Twitter, we’re plugged into an infrastructure that locks onto us, serving us content and commerce in an automated but increasingly sophisticated fashion. Sure, we navigate around, in control of our experience, but the fact is, the choices provided to us as we navigate are increasingly driven by algorithms modeled on the service’s understanding of our identity.”

That’s the Dependent Web.

This is how Battelle explains the Independent Web:

“There is another part of the web, one where I can stroll a bit more at my own pace, and discover new territory, rather than have territory matched to a presumed identity. And that is the land of the Independent Web.”

In 2010, this referred to websites, search engines, and apps where users and their activity were not tracked. But a lot has changed since then, and many websites that were once safe to peruse without interference or manipulation are no longer.

What Happens When the Dependent Web Takes Over?

Nothing good.

I take that back. It’s not fair to make a blanket statement about Dependent Web platforms and sites. Users can certainly benefit from sharing some of their data with them.

Take Facebook, for instance. Since its creation, it’s enabled people to connect with long-lost friends, stay in touch with distant relatives, enable freelance professionals like ourselves to find like-minded communities, etc.

The same goes for websites and apps that track and use visitor data. Consumers are more than willing to share relevant data with companies so long as they benefit from the resulting personalized experiences.

But the Dependent Web also has a darker side. There are many ways that the Dependent Web costs consumers and businesses control over important things like:

Behavior

If you’ve seen The Social Dilemma, then you know that platforms like Facebook and Google profit from selling their users to advertisers.

That’s right. They’re not just selling user data. They’re selling users themselves. If the algorithms can change the way users behave, these platforms and their advertisers get to cash in big time.

Many websites and apps are also guilty of using manipulation to force users to behave how they want them to.

Personal Data

This one is well-known thanks to the GDPR in the EU and the CCPA in California. Despite these initiatives to protect user data and privacy, the exploitation of personal data on the web remains a huge public concern in recent years.

Content and Branding

This isn’t relevant to websites so much as it is to social media platforms and Google.

Dependent Web platforms ultimately dictate who sees your content and when. And while they’re more than happy to benefit from the traffic and engagement this content brings to their platforms, they’re just as happy to censor or pull down content as they please, just as Skillshare did in 2019 when it deleted half of its courses without telling its course creators.

What’s more, while social media and search engines have become the place to market our businesses, some of our branding gets lost when entering such oversaturated environments.

Income

When algorithms get updated, many businesses often feel the negative effects almost immediately.

For example, Facebook updated its algorithm in 2018 to prioritize “meaningful content.” This pushed out organic business content and pulled regular user content to the top of the heap.

This, in turn, forced businesses to have to pay-to-play if they wanted to use Facebook as a viable marketing platform.

Access

The Dependent Web doesn’t just impact individuals’ experiences. It can have far-reaching effects when one company provides a critical service to a large portion of the population.

We saw this happen in November when AWS went down.

When Amazon Web Services burps and half the Internet goes down maybe just maybe it’s not a great idea to have a single company with so much control over what has essentially become our society’s critical infrastructure?

— Evan Greer (@evan_greer) November 25, 2020

It wasn’t just Amazon’s servers that went down, though. It took out apps and sites like:

1Password
Adobe Spark
Capital Gazette
Coinbase
Glassdoor
Roku
The Washington Post

And there’s absolutely nothing that these businesses or their users could do but sit around and wait… because Amazon hosts a substantial portion of the web.

Innovation

When consumers and businesses become dependent on platforms that predominantly control the way we live and work, it’s difficult for us to stand up for the little guys trying to carve out innovative pathways.

And that’s exactly what we see happen time and time again with Big Tech’s buy-and-kill tactics.

As a result, we really lose the option to choose what we use to improve our lives and our businesses. And innovative thinkers lose the ability to bring much-needed changes to the world because Big Tech wants to own the vast majority of data and users.

How Can We Take Back Control From The Dependent Web?

Many things are happening right now that are trying to push consumers and businesses towards a more Independent Web:

Consumer Privacy Protection: GDPR and CCPA empower consumers to control where their data goes and what it’s used for.

Big Tech Regulations: The Senate held tech regulation hearings with Facebook’s and Twitters’s CEOs.

Public Awareness Initiatives: Films like The Social Dilemma bring greater awareness to what’s happening on social media.

Ad Blocker Adoption: Adblocker usage is at an all-time high.

Private Search Engine Usage: Although Google dominates search engine market share, people are starting to use private search engines like Duck Duck Go.

Private Browsing Growth: Over 60% of the global population is aware of what private browsing is (i.e., incognito mode), and roughly 35% use it when surfing the web.

Self-hosted and Open Source CMS Popularity: The IndieWeb community encourages people to move away from Dependent platforms and build their own websites and communities. This is something that Matt Mullenweg, the founder of WordPress, talked about back in 2012.

“The Internet needs a strong, independent platform for those of us who don’t want to be at the mercy of someone else’s domain. I like to think that if we didn’t create WordPress something else that looks a lot like it would exist. I think Open Source is kind of like our Bill of Rights. It’s our Constitution. If we’re not true to that, nothing else matters.”

As web designers, this is something that should really speak to you, especially if you’ve ever met a lead or client who didn’t understand why they needed a website when they could just advertise on Facebook or Instagram.

A Decentralized Web: Perhaps the most promising of all these initiatives are Solid and Inrupt, which were launched in 2018 by the creator of the Web, Tim Berners-Lee.

As Berners-Lee explained on the Inrupt blog in 2020:

”The Web was always meant to be a platform for creativity, collaboration, and free invention — but that’s not what we are seeing today. Today, business transformation is hampered by different parts of one’s life being managed by different silos, each of which looks after one vertical slice of life, but where the users and teams can’t get the insight from connecting that data. Meanwhile, that data is exploited by the silo in question, leading to increasing, very reasonable, public skepticism about how personal data is being misused. That in turn has led to increasingly complex data regulations.”

This is something we should all keep a close eye on. Consumers and businesses alike are becoming wary of the Dependent Web.

Who better than the creator of the web to lead us towards the Independent Web where we can protect our data and better control our experience?

Featured Image via Pexels.

Source

The post What Is The Independent Web And Does It Matter In 2021? first appeared on Webdesigner Depot.

Source de l’article sur Webdesignerdepot

21 avril 2021/par Service comm.

Get Ready For Next Month’s Google Shakeup

Actualités, Actualités, SEO

Google has been talking about the Core Web Vitals tool and the Page Experience Update for about a year now.

With the update scheduled to roll out in May 2021, now is the time to make sure your websites are prepared for it. It’s taking a lot of the best practices Google has recommended over the years and making them an official part of the search algorithm, so not taking this seriously could negatively impact your sites’ rankings.

Today, we’re going to look at everything Google has told us about the update and how to use the Core Web Vitals tool to ensure your site rankings don’t drop once it rolls out.

What We Know About the Google Page Experience Update

Google first told us about the page experience update back in May 2020. Here’s what we know about the upcoming update:

Google’s Search Algorithm Will Change in May 2021

Although there’s no specific day given, we do know that the page experience update will go live sometime in May 2021.

The Goal is to Reduce Friction on the Web

It’s not as though user experience is something that designers and developers overlook when building websites. Heck, there’s an entire disciple of UX design dedicated to it.

That said, Google hasn’t taken too hard line of an approach in enforcing its page experience suggestions, like mobile-first design, removing intrusive pop-ups, or improving page speed. With this update, though, Google is now telling every site owner that performance, accessibility, technical best practices, and SEO must be built into their websites.

Of course, the goal isn’t to create more work on your side of things. Google believes that by encouraging developers to build better web experiences that consumers will experience less friction and businesses will be more profitable as a result.

The Update Will Include Older Signals

According to Google, the page experience update is going to combine a bunch of older signals with the new Core Web Vitals:

The Core Web Vitals tool will now merge all of that data we once had to gather from various Google apps. That’ll make it more convenient for designers and developers to improve the on-page experience across a variety of areas.

The Page Experience Algorithm Will Change Over Time

Per Google:

Because we continue to work on identifying and measuring aspects of page experience, we plan to incorporate more page experience signals on a yearly basis to both further align with evolving user expectations and increase the aspects of user experience that we can measure.

So, don’t expect this to be a one-and-done thing. You’ll have to rely on the Core Web Vitals tool, and pay close attention to updates out of Google, to ensure your sites are keeping up with Google’s page experience standards.

Your Other Google Apps Have Already Been Updated with Core Web Vitals

If you hadn’t noticed, Google has already updated its other apps in anticipation of the page experience update.

Google PageSpeed Insights, Search Console, and Lighthouse all have Core Web Vitals data in them.

Here’s an example of how Lighthouse’s report on the Amazon website now looks:

By including these metrics within the tools you’re already using, you don’t necessarily have to add the Core Web Vitals tool to your growing toolbox. That said, there are some really valuable reports in there, so I’ll show you why you may want to add it anyway.

Google’s Top Stories Will Be Affected

In the past when someone did a news-related search on Google, they’d see “Top Stories” results like this one:

Until now, the only pages shown here were AMP-enabled ones.

Once the page experience update goes live, though, the AMP requirement is going away. So long as a page meets the page experience criteria along with Google News content policies, it can now rank in this section.

Google Search Results May Show a Page Experience Indicator

In the Top Stories example above, notice the AMP indicator I highlighted in yellow. Google is thinking about adding something similar to any search result that fulfills its page experience criteria.

While I think a small, eye-catching icon might draw a little more attention from Google users, I’m not sure if it’ll be that big of a deal to them. People working in this industry certainly know what that lightning bolt means, and we’ll also be the ones who recognize the page experience indicator, but I’m not convinced it’ll matter to users.

That said, this is something Google is thinking about rolling about, so it’s something to be aware of. At the very least, you can consider it a badge of honor when showing your websites to clients and prospects who want to see what you can do for them.

Content Is Still More Important Than Page Experience

Even if a website checks off all the page experience boxes, there’s no guarantee that it’ll start to rank better than websites that haven’t. The quality and value of the content on the page still matters greatly.

Using Core Web Vitals to Measure Page Experience

Alright, so let’s take a look at this Core Web Vitals tool. Here’s what the tool looks like when you enter the “Measure” tab:

It’s like most other Google analyzer tools. You enter the URL you want to audit and let the tool run. The results then spit out something that looks like this:

Core Web Vitals are graded on four categories:

Performance measures the loading speed, interactivity, and stability of the page.
Best Practices focus on the technical aspects of the page, including things like having an SSL certificate and making sure images fit within the parameters of the mobile screen.
SEO checks on the typical SEO signals like metadata, structured data, and so on.
Accessibility reports any issues with visitors not being able to see or access parts of the page.

If you scroll down just a little bit on the page, there’s more data available. It mainly has to deal with the technical stuff, like page speeds and unoptimized code:

Now, this isn’t really anything new. We can get this data about load time, interactivity, and content stability from Google’s other apps.

The real value is in the report, which you can access up top next to the date of your audit.

Open the report and you’ll find specific suggestions and pro tips to optimize each part of the page experience, like this SEO report:

Just like other Google tools, this one can teach you a lot about what makes one site more rankable than another. So, make sure you update your web design strategy going forward to integrate all of these ranking signals.

While you’ll have to do annual audits on your sites to see how much Google has changed the page experience signals, you’ll create less work for yourself if this baseline set of criteria are met with every site you build.

Source

The post Get Ready For Next Month’s Google Shakeup first appeared on Webdesigner Depot.

Source de l’article sur Webdesignerdepot

12 avril 2021/par Service comm.

15 Psychology Principles Every Designer Should Know

Actualités, Actualités

So, really, you’re in the business of designing websites for your clients’ audiences.

But how do you ensure you get it right? You could take what your client tells you at face value, but that’s only going to scrape the surface of who their audience is.

What you need to do is figure out how consumers think and why they respond to websites the way they do. A lot of this is already explained to us by psychology principles.

Once you memorize them, you’ll be able to design user journeys that get visitors to respond exactly as you and your client want them to.

15 Psychology Principles to Use in Web Design

We as humans think certain ways, and your design should cater to those underlying thought processes and natural responses.

Below are 15 psychology principles that’ll help you design better, more intuitive digital experiences for your end-users:

1. Aesthetics-Usability Effect

The Aesthetics-Usability Effect suggests that people equate more attractive interfaces with more usable ones. In other words, a good, modern, responsive design should always be your starting point.

2. Color Psychology

Color psychology tells us about color’s influence over how something is perceived. With color so strongly tied to emotion, you can do a lot to affect how visitors perceive a website and the brand behind it.

3. Psychology of Shapes

Just as a color has the ability to affect someone’s perception of a brand or the content they’re looking at, so too do individual shapes used within an interface. Each shape — circles, squares, triangles, hexagons, and polygons — has a unique psychological association.

4. Gestalt Principles

Gestalt Principles are a way for humans to make sense of chaotic data presented to them. So, rather than see a bunch of text, images, and space, the human brain recognizes patterns to simplify complexity.

About half a dozen principles are associated with this theory, and they’re related to factors like symmetry, similarity, and proximity.

5. Mere-Exposure Effect / Jakob’s Law

The Mere-Exposure Effect, or Familiarity Principle, suggests that people are more likely to prefer things that seem familiar.

Jakob’s Law applies this psychology specifically to the internet user experience. It suggests that users expect your website to work the same way as the other sites they spend their time on.

6. Von Restorff Effect

The Von Restorff Effect, or Isolation Effect, describes what happens when someone is exposed to identical stimuli, and then a unique element is introduced to the fold. It’s the outlier that will most effectively grab their attention.

7. Selective Disregard

Selective disregard is a type of “blindness” users develop to anything seemingly irrelevant to their main goal. This often occurs when a design or marketing trend grows stale — like websites that use the exact same cookie consent banner.

8. Hick’s Law

Hick’s Law states that the number of choices a person has to make will increase the amount of time it takes to make a decision.

This is a fundamental principle to pay attention to on ecommerce sites as you want to speed up the decision-making process, not slow it down.

9. Loss Aversion

Loss Aversion states that decision-making is more commonly driven by avoiding losses than acquiring gains.

If your website or the content within it gives visitors any reason not to trust it or feel confident in taking action, you’re more likely to see high abandonment rates than conversions.

10. Paradox of Choice

The Paradox of Choice is a response to the problem posited by Hick’s Law. It suggests that the reduction of choices makes consumers feel less anxious, which, in turn, increases confidence and satisfaction with purchases.

If your site suffers from high cart abandonment or product returns, the paradox of choice would be a useful principle to leverage.

11. Miller’s Law

Miller’s Law, also referred to as Cognitive Load Theory, has to do with memory capacity. On average, people can only have about seven items stored in their working memory at any given time.

This psychology principle encourages the reduction of options and the general reduction of content to improve focus and decision-making capabilities.

12. Feedback

Feedback is one of the principles of learning and plays a big part in interaction design.

Feedback is what designers use to tell people when they’ve made progress towards a goal or achieved it. You can also use it to teach visitors how a website will respond to their actions, which encourages faster and more confident engagements with your website.

13. Extrinsic Motivation

There are two types of motivation. Intrinsic motivation is an internal one, whereas extrinsic is external.

It’s Extrinsic Motivation that plays a role in getting users to complete more tasks online. As a designer, you have to make sure these kinds of “rewards” are obvious.

14. Social Proof

Not so much a psychological principle as it is a psychological phenomenon, Social Proof or Influence, suggests that people will copy the actions of the masses. It also refers to the assumption that the truth lies with the majority.

This is why customer reviews, client testimonials, and user-generated content have become so useful on websites.

15. Peak-End Rule

The Peak-End Rule states that people will judge an experience based on their very first and last impressions of it. This is somewhat related to the Serial Position Effect, whereby people will remember the first and last items in a group.

So, this is something to remember when you build out the top and bottom of each page as well as the start and expected end to the user journey.

Wrap-Up

Want to build better websites? Then, you need to design from the end users’ perspective.

The best place to start is with psychology principles, as they’ll tell you how most consumers think and what motivates them to respond. If you understand this inherent cause-and-effect relationship, you can design websites that elicit the right kind of response from your visitors.

Source

The post 15 Psychology Principles Every Designer Should Know first appeared on Webdesigner Depot.

Source de l’article sur Webdesignerdepot

17 mars 2021/par Service comm.

What’s New in Ecommerce, February 2021

Actualités, Actualités

There are some interesting shake-ups on the horizon for ecommerce: Experiential shopping, Virt-ical worlds, Au naturale models.

We’re starting to see signs of them already — many of them spurred on thanks to the events of 2020. Below, we’re going to explore what’s going on with these new ecommerce trends and technologies and take a look at a bunch of sites that are setting really cool examples for each.

1. Experiential Shopping

With many stores, either closed to in-person shopping during the pandemic or their capacities severely limited, online shopping and BOPIS became much more attractive options for consumers.

That said, buying something like a pair of jeans or a new pair of glasses is much different than the pack of toilet paper someone’s bought for years. There are just some things you have to try to know if you’re going to like it and make sure it fits.

Augmented reality and other immersive shopping tools are bringing those “try-on” capabilities to people’s homes.

There are a number of technologies built specifically for this purpose:

Obsess is a particularly noteworthy one. It’s an ecommerce platform that enables retailers to build virtually immersive shopping experiences. Charlotte Tilbury is one such retailer that is taking advantage of it.

At the end of 2020, Obsess announced that it had received $3.4 million in seed funding, so expect to see more Obsess-powered ecommerce sites and apps.

ByondXR is another platform that empowers brands to design immersive experiences for online shoppers:

Retailers like Lancome, Procter & Gamble, and Calvin Klein have used ByondXR’s immersive commerce technology.

Another option is offered by Matterport:

This technology is interesting as you’re not just creating a virtual store. You can also design a 3D model of a brick-and-mortar shop that in-store shoppers can use to get in and out quickly.

2. Virt-ical Worlds

There’s a new trend brewing, and we see it most commonly on websites for fresh and youthful brands. I wouldn’t say it’s nostalgic design, per se, though there are certainly some elements reminiscent of the bold, in-your-face style of the web in the late ‘90s and early ‘00s.

No, I think what we see here is a creative reimagining of our world.

With so many people having spent time in their homes and with their faces glued to screens, there’s been a blurring between our VIRTual and physICAL worlds. This new web design trend is one I’m going to call the Virt-ical World. While parts of these sites look like the websites we’ve designed in years past, there are motion, color, and sizing elements that feel more like a trippy virtual simulation.

Let’s look at some examples.

Starface is a company that creates acne-fighting products.

This is one of the more experimental designs in this set of examples. Still, it’s one that shows us how far the boundaries can be pushed without totally compromising the online shopping experience.

Billie is another company having fun with this trend. I’d say this is on the opposite end of the spectrum.

For the most part, this ecommerce site looks similar to other small retailer sites. However, the fun, candy-colored palette, the bobbing products, and the color shifts add a somewhat surreal element to the design.

Catching THEO is another ecommerce brand playing around with this Virt-ical World.

See what I mean by this style feeling somewhat nostalgic? Thankfully, this site commits to today’s good, clean, responsive design while only using some of the more fun and quirky elements from the past.

Au Naturale Models

When I talk about au naturale models, I’m really referring to the makeup-less faces, relaxed hairstyles, and casual apparel that we’re seeing ecommerce models don these days.

I think it’s safe to say we have the pandemic to thank for this. And it’s not just because many of us took a more casual approach to getting dressed during the week. It’s also because the pandemic wiped away the glitz and glamour from many of our lives.

I don’t know about you, but it was kind of nice seeing fewer Instagram influencers flaunting their luxurious lifestyles and more real people rocking their matching pajama sets. I think brands have sensed this change in mood over the last year, and they’re now putting forward their own simple and casual styles for us to connect to.

There are tons of ecommerce websites we’re seeing this on in 2021.

Here’s Dove’s homepage, where they specifically call attention to the lack of digital distortion in the photo:

Thinx also uses more natural and realistic-looking models to show off its undergarment products:

Madison Reed takes a unique approach with this trend:

While the hair color brand does a great job of using diverse models around the site, it also has this scrolling bar showing off its customers’ very natural and real faces.

Wrap-Up

It feels like ecommerce trends and technologies are changing at a rapid pace these days. To help you stay on top of what’s new in ecommerce, stay tuned to this blog for more interesting news and changes to the landscape.

Source

The post What’s New in Ecommerce, February 2021 first appeared on Webdesigner Depot.

Source de l’article sur Webdesignerdepot

15 février 2021/par Service comm.