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UX Design Doesn’t End With Your Website

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User experience design is something that most of us associate with websites. But why isn’t it something we extend beyond the website?

Here’s why I ask this:

As a consumer, it’s so rare that your only interaction with a brand is through its website. Take an ecommerce site, for example. You buy a product from it, and then what happens?

  • You get a confirmation email;
  • You get another email when the package ships;
  • You might get another email or SMS notification when the package is delivered;
  • You retrieve the package and open it;
  • You open up your purchase and use it.

These are all an extension of that initial user experience on the site. If there’s just one hiccup along the way, it could easily erode the trust and happiness you felt after quickly finding and buying what you needed on the site.

So, what I’d like to do today is look at 10 areas where UX design should extend beyond the website to ensure that the frictionless experience started there remains untarnished.

Extending UX Design Beyond the Website

As a web designer, you might be thinking that this part of the user experience doesn’t fall under the umbrella of your responsibilities. And you may be right about that.

For brands to truly be successful and profitable, someone needs to carefully examine the bigger picture and ensure that the user experience is flawless no matter how far away from the site it is. At the very least, you should share the UX research and strategy you do for a client’s site so their team can ensure it carries over to other areas of the business.

Here are some things to think about:

1. Mobile App

It’s not uncommon for websites to have mobile app counterparts these days. The layout doesn’t need to be identical since mobile users tend to behave differently than those on desktop.

That said, an app shouldn’t force users accustomed to the desktop experience to re-learn how to navigate or engage with the brand. So, the branding, UI design, speed, security, and navigation all need to be on par with what’s already been established in terms of usability.

2. Email

Most websites have a direct connection to email. For example, blog newsletters, purchase confirmation emails, and lead generation follow-ups all start on the website.

Consumers are well aware that when they hand over their email address, they will receive an email in return. In many cases, those emails are welcomed when they’re done right. But if something feels off, that bridge could easily burn between brand and consumer.

To preserve the UX, emails should come with the following:

  • The same branding and visual style as the website;
  • A personalized subject line, greeting, or offer;
  • Consistent messaging as the site, especially when it comes to the CTA.

Another thing to remember is that email isn’t the time to inject dark patterns into the experience. So, the “Unsubscribe” option should be in an easy-to-spot area and a sharply contrasting font color.

3. Social Media

Social media is another channel that’s commonly connected to a website. While you can’t control the aesthetics of social media websites themselves, the visuals and messaging in posts need to be on-brand.

That means that things like memes and emojis — which are popular means of communication on social — should only be used if they’re normally part of the brand identity. If not, you’ll need to find other ways to communicate engagingly.

Another part of the user experience to think about is customer support. Social media is a lot like going into a store. If someone has an issue with what they bought or the service they received, there will be many people around to witness the complaint. Social media only amplifies that — so the quality of customer care needs to be consistent with how the brand handles it everywhere else.

4. SMS

Not every brand will need to be connected to customers via text messaging. eCommerce companies, news sites, and personal services providers likely will, though.

However a brand uses SMS, the same UX guidelines apply here as they do across all other channels:

  • Keep messages concise;
  • Make sure they’re relevant and valuable;
  • Use branded messaging and design;
  • Don’t abuse the privilege and send too many;
  • Make it easy to opt out.

Basically, if you can’t make it a valuable extension of the brand’s offering, don’t use it.

5. Phone

Any website that publishes its phone number should expect to receive calls from prospects and customers. While there’s nothing to design here visually, the experience of getting on the phone with a company should be consistent with what they experience elsewhere.

One way to do this is to design an easy-to-follow routing system. It should be simple for callers to figure out which number to choose. What’s more, there should be no endless loops. If a caller has exhausted the options, they should be immediately directed to a representative.

Another way to ensure consistency is to adhere to a script — that goes for call centers for enterprises as well as the local lawyer’s office. Every caller should be greeted with the same tone and handled in the same manner (depending on the situation, of course).

6. Ads

There are a lot of places where brands can advertise these days:

  • Google search;
  • Social media;
  • Ad networks;
  • TV;
  • Radio;
  • Podcasts;
  • Blogs;
  • Billboards;
  • Direct mail.

When designing an ad campaign, there should be consistent messaging, aesthetics (when relevant), and CTAs presented. If branding isn’t consistent from ad to ad, there may be a delay in consumers recognizing the brand or its offer. Or, worse, not recognizing it at all.

7. Packaging

For brands that sell products, you have to think about how the packaging will impact the user experience. There are two types of packages to consider, too.

The first is the product’s own packaging. Branding should be clear as day and consistent with the site they bought it from.

It should also be easy to open. There’s nothing more frustrating than finally getting your purchase, only to realize you need tools to get it out of the packaging.

You also have to think about packaging for products that get shipped.

The product should fit well within the packaging. A too-roomy package will feel downright wasteful. So will excessive bubble wrap and paper filler.

Having a shipping label present in the package is also important. If the website makes it easy to make a purchase, the package should offer a convenient way to return the product if they’re not happy.

8. Product

The product itself has to align with the expectations set by the website.

Take the example of a SaaS. You’ve built an awesome landing page and mobile app store page to promote it. It looks great, it loads fast, and it’s easy to get around. But if the SaaS itself is ugly, disorganized, slow, or otherwise just clunky, all of the work you did to market it will end up being just false advertising.

So, make sure the expectations set before and during purchase naturally carry over to the experience with the product.

9. Business Exterior

For brick-and-mortar companies, the business’s exterior matters just as much as what happens inside it.

The most obvious thing to focus on is the aesthetics of the building. Does it look attractive? Is it in a safe area? Is there clear signage around it? Is it easy to find?

But you also have to think about user experiences that take place outside of the building. For example, there’s now a rise in curbside pickup. There are tons of things that can affect how happy the customer is with the experience — like if the pickup area is hard to find, there are never enough spots or the associates who deliver the orders always seem to be in a foul mood.

The business’s exterior should always set a good impression for what takes place inside.

10. Business Interior

Here are some things to think about when it comes to “designing” business interiors for a good UX:

  • Decor;
  • Layout;
  • Signage;
  • Furnishings;
  • Product discoverability;
  • Availability (of products or people);
  • Quality of customer service;
  • Checkout process.

It doesn’t matter what the company does — whether it’s a large retailer like Walmart or your own freelance design business. If a business’s establishment doesn’t look good, operate flawlessly, or provide a good person-to-person experience, it’s going to be very hard to get people to return.

So, all those things you do to design a streamlined website journey should be applied to a bricks-and-mortar business’s interior.

Wrapping Up

Depending on the types of companies you build sites for, some of the channels and suggestions above might not be relevant. Hopefully, this has got you thinking about other ways you (and your clients) can extend the UX design and strategy from the website.

If you can maintain the high-quality user experience from channel to channel, your clients’ brands will get more business, grow their profitability, and see a rise in loyalty, too.

 

Featured image via Pexels.

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What Is The Independent Web And Does It Matter In 2021?

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Ten years ago, people began talking about the “Independent Web.” Although we don’t commonly use the term anymore, that doesn’t mean that it’s not still as vital a topic of discussion today as it was a decade ago.

Today, I want to look at where the term came from, what it refers to today, and why it’s something that all of us in business, marketing, and web design should be thinking about.

What Is The Independent Web?

The Independent Web is a term that was coined back in 2010 by John Battelle.

In “Identity and The Independent Web,” Battelle broaches the subject of internet users losing control of their data, privacy, and decision-making to the likes of social media and search engines.

“When we’re ‘on’ Facebook, Google, or Twitter, we’re plugged into an infrastructure that locks onto us, serving us content and commerce in an automated but increasingly sophisticated fashion. Sure, we navigate around, in control of our experience, but the fact is, the choices provided to us as we navigate are increasingly driven by algorithms modeled on the service’s understanding of our identity.”

That’s the Dependent Web.

This is how Battelle explains the Independent Web:

“There is another part of the web, one where I can stroll a bit more at my own pace, and discover new territory, rather than have territory matched to a presumed identity. And that is the land of the Independent Web.”

In 2010, this referred to websites, search engines, and apps where users and their activity were not tracked. But a lot has changed since then, and many websites that were once safe to peruse without interference or manipulation are no longer.

What Happens When the Dependent Web Takes Over?

Nothing good.

I take that back. It’s not fair to make a blanket statement about Dependent Web platforms and sites. Users can certainly benefit from sharing some of their data with them.

Take Facebook, for instance. Since its creation, it’s enabled people to connect with long-lost friends, stay in touch with distant relatives, enable freelance professionals like ourselves to find like-minded communities, etc.

The same goes for websites and apps that track and use visitor data. Consumers are more than willing to share relevant data with companies so long as they benefit from the resulting personalized experiences.

But the Dependent Web also has a darker side. There are many ways that the Dependent Web costs consumers and businesses control over important things like:

Behavior

If you’ve seen The Social Dilemma, then you know that platforms like Facebook and Google profit from selling their users to advertisers.

That’s right. They’re not just selling user data. They’re selling users themselves. If the algorithms can change the way users behave, these platforms and their advertisers get to cash in big time.

Many websites and apps are also guilty of using manipulation to force users to behave how they want them to.

Personal Data

This one is well-known thanks to the GDPR in the EU and the CCPA in California. Despite these initiatives to protect user data and privacy, the exploitation of personal data on the web remains a huge public concern in recent years.

Content and Branding

This isn’t relevant to websites so much as it is to social media platforms and Google.

Dependent Web platforms ultimately dictate who sees your content and when. And while they’re more than happy to benefit from the traffic and engagement this content brings to their platforms, they’re just as happy to censor or pull down content as they please, just as Skillshare did in 2019 when it deleted half of its courses without telling its course creators.

What’s more, while social media and search engines have become the place to market our businesses, some of our branding gets lost when entering such oversaturated environments.

Income

When algorithms get updated, many businesses often feel the negative effects almost immediately.

For example, Facebook updated its algorithm in 2018 to prioritize “meaningful content.” This pushed out organic business content and pulled regular user content to the top of the heap.

This, in turn, forced businesses to have to pay-to-play if they wanted to use Facebook as a viable marketing platform.

Access

The Dependent Web doesn’t just impact individuals’ experiences. It can have far-reaching effects when one company provides a critical service to a large portion of the population.

We saw this happen in November when AWS went down.

It wasn’t just Amazon’s servers that went down, though. It took out apps and sites like:

  • 1Password
  • Adobe Spark
  • Capital Gazette
  • Coinbase
  • Glassdoor
  • Roku
  • The Washington Post

And there’s absolutely nothing that these businesses or their users could do but sit around and wait… because Amazon hosts a substantial portion of the web.

Innovation

When consumers and businesses become dependent on platforms that predominantly control the way we live and work, it’s difficult for us to stand up for the little guys trying to carve out innovative pathways.

And that’s exactly what we see happen time and time again with Big Tech’s buy-and-kill tactics.

As a result, we really lose the option to choose what we use to improve our lives and our businesses. And innovative thinkers lose the ability to bring much-needed changes to the world because Big Tech wants to own the vast majority of data and users.

How Can We Take Back Control From The Dependent Web?

Many things are happening right now that are trying to push consumers and businesses towards a more Independent Web:

Consumer Privacy Protection: GDPR and CCPA empower consumers to control where their data goes and what it’s used for.

Big Tech Regulations: The Senate held tech regulation hearings with Facebook’s and Twitters’s CEOs.

Public Awareness Initiatives: Films like The Social Dilemma bring greater awareness to what’s happening on social media.

Ad Blocker Adoption: Adblocker usage is at an all-time high.

Private Search Engine Usage: Although Google dominates search engine market share, people are starting to use private search engines like Duck Duck Go.

Private Browsing Growth: Over 60% of the global population is aware of what private browsing is (i.e., incognito mode), and roughly 35% use it when surfing the web.

Self-hosted and Open Source CMS Popularity: The IndieWeb community encourages people to move away from Dependent platforms and build their own websites and communities. This is something that Matt Mullenweg, the founder of WordPress, talked about back in 2012.

“The Internet needs a strong, independent platform for those of us who don’t want to be at the mercy of someone else’s domain. I like to think that if we didn’t create WordPress something else that looks a lot like it would exist. I think Open Source is kind of like our Bill of Rights. It’s our Constitution. If we’re not true to that, nothing else matters.”

As web designers, this is something that should really speak to you, especially if you’ve ever met a lead or client who didn’t understand why they needed a website when they could just advertise on Facebook or Instagram.

A Decentralized Web: Perhaps the most promising of all these initiatives are Solid and Inrupt, which were launched in 2018 by the creator of the Web, Tim Berners-Lee.

As Berners-Lee explained on the Inrupt blog in 2020:

”The Web was always meant to be a platform for creativity, collaboration, and free invention — but that’s not what we are seeing today. Today, business transformation is hampered by different parts of one’s life being managed by different silos, each of which looks after one vertical slice of life, but where the users and teams can’t get the insight from connecting that data. Meanwhile, that data is exploited by the silo in question, leading to increasing, very reasonable, public skepticism about how personal data is being misused. That in turn has led to increasingly complex data regulations.”

This is something we should all keep a close eye on. Consumers and businesses alike are becoming wary of the Dependent Web.

Who better than the creator of the web to lead us towards the Independent Web where we can protect our data and better control our experience?

 

Featured Image via Pexels.

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12 Tips to Improve Your Web Design Skills in 2021

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There are many reasons you might be wanting to improve your design skills this year. Perhaps you have extra time on your hands and want to put it to good use. Or maybe you’re new to web design and finding that there’s a lot you still don’t know how to do. It could also be that you recognize that the web is changing, and your skills could use some refreshing to keep up.

Whatever the reason, there are many ways to level up your web design skills in 2021. Here are 12 ideas to get you started:

Tip 1: Niche Down If You Haven’t Already

Jack-of-all-trades designers might be able to say “yes” to everyone. However, they’re going to be stretched very thin as they attempt to strengthen every skill needed to keep up with demand.

It’s much easier to become a trusted designer and to improve your skills if you have a smaller and more specific skill set to develop.

Just keep in mind that niching down doesn’t necessarily mean focusing on a particular industry. For instance, you might choose to be a UX designer instead of a web designer. Or you might specialize in designing ecommerce websites instead of monetized blogs. Just find something that you’re passionate about and will be good at doing, and zero-in on the skills needed for it.

Tip 2: Play Around in the Sandbox

Local development environments are useful for staging websites, doing redesigns, and testing updates safely away from live sites. But you can also use them for experimenting with new design techniques, trends, templates, plugins, and more.

Local by Flywheel is the one I prefer to use:

Here’s a good exercise to start with:

Take a website you like — something you’ve looked at in awe and couldn’t imagine ever building on your own. Then, put yourself to the test. See if you can recreate it in your sandbox.

Don’t be hard on yourself if you don’t figure it out right away. Consult your resources and give yourself time to make sense of what’s going on and implement it with the available skills and tools.

Tip 3: Redesign One of Your First Projects

There’s always a clear evolution in a designer’s skill set, from the day they begin designing to the present day. And that’s a good thing. If your work doesn’t improve or change with time, then you’re going to have a lot of catching up to do when the stagnation begins to hurt your business.

Want to see how much progress you’ve made so far? Revisit one of your first projects and look at it with fresh eyes. I bet you’ll see a big change in how you design today from how you designed that site then.

Now, ask yourself what you would do differently. And then, go to your sandbox and do the redesign.

Tip 4: Work on a Passion Project

A friend of mine is taking a UX design course and needed some users to run through a prototype he created for the class. He could create anything he wanted, so he designed an app related to his other love: Music.

While he could’ve easily thrown together some carbon copy of Spotify or SoundCloud, he came up with a completely new concept. And it was really impressive, to the point where I urged him to put it into production and see if he could list it in the app stores.

I think it’s when we’re really passionate about something that we’re willing to push past our limits. So, carve out some time to tackle that passion project you’ve been toying around with and see where it takes you.

Tip 5: Share Your Designs on Dribbble and Ask for Feedback

One of the reasons UX designers do user testing is how valuable users’ raw input is. While it would be nice to think that design is a completely subjective matter, that isn’t really the case when usability becomes compromised due to design choices.

Understanding what users like and dislike is an important part of taking your design skills to the next level. And a good way to do that is to share your designs on Dribbble.

Here’s an example of UI8 asking for feedback:

Tip 6: Create a Design Toolbox

I’m a huge fan of automation and shortcuts powering things behind the scenes in business.

After all, one of the reasons you become a web designer is so you can design, right? When you’re bogged down with administrative and logistical tasks, that’s time spent away from doing what you enjoy.

One way in which you can streamline your backend processes is by putting together a design toolbox. Your preferred CMS. Flexible templates or apps you use from project to project. Website testing tools. And so on.

As you do this, it’ll force you to examine how you build websites. Are you really working as efficiently as possible? Are there newer apps or systems that’ll help you design better sites? And as you improve your design toolbox, you’ll improve your design skills.

Tip 7: Subscribe to Your Favorite Blogs

I have a hard time recommending this one, only because I’m reluctant to sign up for yet another newsletter. That said, I do see the value in subscribing to some blog newsletters as I don’t always remember to revisit their websites and check out the latest content.

What I’d suggest you do is pick one or two design blogs that have a good variety of content and publish regularly. And then pick one small business or freelance blog.

WebdesignerDepot, of course, is a good one to start with as it comes at a good frequency, recommends great reads from all around the web, and is fluff-free:

I’d also recommend signing up for one that’s focused on your niche as well as one for business.

As a freelancer, I’d vote for the Freelancers’ Union newsletter. There’s always something timely and useful in there.

Tip 8: Listen to a Podcast

I just adopted a second dog, so I’ve spent a lot more time on walks while house-training her. At first, I was stressed about it because it was time spent away from work. However, I started to fill that time with podcasts and found that it helped me work better for the rest of the day.

One reason is that I’ve been listening to work-related podcasts, which are always chock full of helpful tips. Another reason is that it gives my eyes a rest from looking at the screen so that when I come back 15 or so minutes later, I feel refreshed and ready to go.

Rebekah Carter has a good set of web design podcast recommendations to get you started.

Tip 9: Take a Free Online Design Course

There’s an overabundance of information online. If you want to brush up on CSS, there are hundreds of YouTube courses that cover it. If you want to learn how to use a new WordPress plugin, you’ll find dozens of great tutorials across various online course platforms, YouTube channels, and even people’s blogs.

There’s no need to go back to school to become a better designer. Here are five places where you’re bound to find free courses for web designers.

Tip 10: Read a Book on Design Principles or Theory

It’s easy to lose sight of design principles when your clients are clamoring for a website that will make them a lot of money, get them a lot of readers, and so on. Sure, you can design a UI and UX that works, but do you remember why the design choices you made are effective?

Choose a book — just one to start — that’ll help you reconnect with the roots of good web design. Not only will you get a good refresher on web design principles or design theory, but you might learn something brand new.

Here are some of my favorite books for web designers:

Tip 11: Find Your People

Now more than ever, finding a community of like-minded web designers, developers, or freelancers is important. It’s not just about having a group of people to vent to when clients drive you nuts (though that’s great, too).

It’s about finding a group that brings something new to the table and enriches your understanding of web design and what it means to be a web designer.

If you’re on Facebook or LinkedIn, start there. There are tons of web design and freelance groups that have productive discussions every day. If you prefer to meet up with local designers and developers, check out Meetup.

You may be surprised by how many groups there are and the kinds of meetups they have planned.

Tip 12: Attend a Virtual Conference

Did any of you attend a design conference last year? I did. I virtually attended Adobe MAX — from the comfort of my home, in my pajamas, for three days.

I scheduled my assignments around the sessions I wanted to attend and didn’t have to pick one over the other (i.e., “Do I make money or do I learn something new?”).

Some of the sessions showed us how to do more with Adobe’s tools, while some of them featured design and business leaders who shared personal insights on how to work more effectively. It was a great way to shake up my normal routine and to get a ton of information about the future of web design in a short period of time.

Which of These Tips Will You Use to Improve Your Design Skills?

Like I said before, there’s a lot you can do to improve your design skills. Just be careful not to overdo it.

Pick one or two things on this list to start with. If you have more time in your schedule and you’re excited about what you’ve learned so far, add a couple more.

Just take it slowly. Your brain will only be able to absorb so much at once. Plus, the last thing you want is to burn yourself out on skills training and not have the energy to complete your work.

 

Featured image via Unsplash.

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Should You Become a Web Designer in 2021?

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If you’re here, then you’re thinking about becoming a web designer and wondering if it’s a smart move.

Honestly, it’s not uncommon to be plagued by doubts and what-ifs when making a big career change, and that’s especially so right now, what with all the uncertainty we’ve faced over the last year.

Here’s some good news: It’s never a bad time to become a web designer, which makes 2021 the perfect time to turn your passion into a career! Here are 8 reasons why:

1. People Are Spending More Time Online Than Ever Before

DoubleVerify surveyed consumers’ digital consumption habits in 2020, and guess what it found? The amount of time people spend online has doubled since the pandemic began. Before 2020, consumers worldwide were spending an average of 3 hours and 17 minutes online every day. Now? The average is 6 hours and 59 minutes.

Needless to say, web designers are in high demand as businesses rush to get in front of these consumers.

2. There’s a Big Freelance Boom Right Now

An Upwork study at the end of 2020 reveals that freelancing grew by 22% (about 2 million workers) since 2019. This now-popular career move is a great option for everyone — from university graduates entering the workforce for the first time to anyone who’s been recently laid off. Heck, if you’re just plain unhappy with the course of your career and want to shake things up, freelancing could be the breath of fresh you need.

3. It’s a Future-Proof Field

In these uncertain times, you’re right to be cautious about jumping into something new. But web design is a career that’ll be around for a long, long time. It’s not just the fact that we’ll always need people to build websites that makes this field future-proof. You could build… Websites. Mobile apps. Web apps. Progressive web apps. You could specialize in… Graphic design. UX design. Web development. You could work for yourself. Build your own agency. Go work for someone else.

There’s a ton of flexibility in how you make a living as a designer. So if your interests change or your industry is impacted, that’s fine. Just pivot!

4. You Can Do It From Anywhere, Anytime

When people are nervous about traveling or living in densely packed cities, that’s not something that should worry you as a web designer. One of the benefits of being a web designer is that you can do it from anywhere you want and on your own schedule.

This is especially nice for anyone who has a family and needs a more effective way of managing it all at once, even when the kids aren’t in school or jobs out in the physical world are diminishing.

5. You’re in the Driver’s Seat

Let’s face it, it can be really stressful working for a company where you have little to no say about what goes on, how it gets done, and how much money you make for all your efforts. This is one of the reasons why freelancing is such an attractive option for many. You get to decide which content management system you build websites with. You get to decide who you work with. You get to set your hours of availability. You make the rules. And you know what? You can change them at any time. It’s all on you.

6. It Can Be a Lot of Fun

There’s some fascinating stuff coming down the line in digital design. For instance, augmented and virtual realities are really starting to pick up speed as ecommerce companies need a better way to allow customers to window-shop and try stuff on digitally.

AI is also bringing a lot of changes to the space. Not only can machine learning and language processing improve the way companies do business online, but they can also improve the way web designers work, too.

7. It Can Also Be Really Rewarding

Because you control your career as a web designer, you get to decide who you build websites for. So, what kinds of causes are you passionate about? Is there an industry you have close ties to and want to give back? This isn’t about working for free. This is about offering your professional design services to people you’re invested in and causes that get you excited.

Not only will it be easier to work for clients like these, but you’ll enjoy it more, too.

8. You Don’t Need to Go to School to Become a Designer

This is a common question for people wanting to leap into web design. While you should have some basic knowledge and skills when you start, you don’t need a degree in design or development to start making money.

One of the beautiful things about becoming a web designer is that you can learn as you go. Here are 5 free courses that’ll help you get to the next level. For instance, you can start as a freelancer, building websites from pre-made templates or themes. As you get more experience and pick up advanced design and coding skills, you can then branch out into specialized fields or areas of expertise.

Ready to Become a Web Designer?

There are many, many reasons to leap into web design in 2021. But are you ready? Before you get started, make sure you have a trusted set of resources to help you with the business side of becoming a web designer. Webdesigner Depot is a good place to start. You’ll learn things like:

And much, much more. When you’re ready, check out this 3-part business branding series where you’ll learn how to kick off your new web design business the right way.

 

Featured image via Unsplash.

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20 Freshest Web Designs, November 2020

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As we approach our first winter holiday season since the pandemic set in, the world could feel like a very scary place; there is a great deal of uncertainty about the future for businesses, for young people in education, for jobs, for travel. Celebrations are certainly going to be a lot quieter this year.

And yet, the web is far from showing doom and gloom. We’re seeing confidence and positivity in designs across the board. As businesses and people adapt to the demands of social distancing and WFH, we’re seeing a focus on simplifying, appreciating quality over quantity, taking better care of ourselves and our world, and making the most of our time. And this is reflected through design in a variety of ways: visually minimal style, pared down content, fresh colors, statement type, great photography, illustration.

There is confidence in abundance on the web. Enjoy…

Mammut Expedition Baikal

Mammut make outdoor clothing and equipment, and this microsite is for its Eiger Extreme collection. Stunning photographs of Swiss speed climber Dani Arnold climbing at Lake Baikal in Siberia are cleverly interspersed with details of the company’s products he can be seen wearing, along with links to buy. It feels natural, rather than forced.

Wavering Stripes

This a beautifully made site highlighting the experiences of people held in immigration detention centers in the US. The illustrations belie the grimness of the stories told — on the landing page there is a warning as to the nature of the content.

Juan Mora

Proof that holding pages don’t have to be boring, this ‘under construction’ site for interface designer Juan Mora is a far cry from the warning-barrier and stick-figures-at-work gifs of the web’s early days.

Cafecrema

Cafecrema’s simple, one page site creates the atmosphere of 1950s coffee shops through its illustration style, a jazz soundtrack, and a very mid-century modern color palette.

A N Other

Perfume brand A. N Other prioritises quality ingredients and materials, simplicity, craftsmanship, and the environment. Its website captures this perfectly, and invokes a sense of luxury as the result.

Puddle Sound

Puddle is an architectural and interior design company, who also do product and furniture design. For a Tokyo hotel project they created a vacuum tube amplifier, that is the subject of this site. It is as simple as can be with only the barest essential information, and with all attention focused on the product shots.

Hous

Hous Luxe Woningen are a Dutch company who build luxury homes. The high quality images, muted color scheme and generous use of white space in its website reflects this sense of luxury perfectly.

Who Cares?

Who Cares? is an interactive game designed to raise public awareness of endangered animal species. The illustration style is very pleasing, and there are some lovely little details in the animation and sound.

Ugly

This site for sparkling water company Ugly, uses bold, cartoonish typography and illustrated characters to add a lot of character to, well, water.

Glyphs

Glyphs font editor version 3 was released on 16th November. The accompanying site has a fresh feel, mainly due to its striking color scheme. The on scroll animation showcasing variable fonts is a nice touch.

Ruler Agency

Ruler Digital Agency uses color only in the images of work on its own site. Everything else is grayscale, even the images, which can be a really effective technique when it is used well, as it is here.

Zoë Pepper

Zoë Pepper is a collective of freelance brand strategists who work with early stage startups. The site is minimal without feeling empty, and utilises quirky illustration and scrolling animation to good effect.

Karst

Karst make notebooks using paper made from stone, and woodless pencils. Its site has a simple, clean feel with a muted, neutral color scheme that complements the colors of its notebook covers.

London Alley

London Alley is a production company who concentrate on music videos and advertising. Its site is simple and striking with plenty of video, and effective use of split screen.

LoveSeen

LoveSeen makes false eyelashes, and nothing else. The site has a fun, inclusive feel — more girl(and boy)friends together than glossy, high fashion magazine. It’s appealing and persuasive.

Chartogne-Taillet

This site for wine-growers Chartogne-Taillet uses illustration and an animated, ‘hand’ drawn map to create a sense of heritage, appropriate for a family with a long history of making wine in the Champagne region. It is reminiscent of a label on a good bottle of wine.

Refusi Studio

Refusi Studio is a design agency from Italy. This portfolio site is simple, with strong colors and big, statement typography. And a giant cartoon eye.

Yesterday, Today, Tomorrow

Yesterday, Today, Tomorrow is an interactive project from the National Film Board of Canada. It uses tweets to trace emotional ‘waves’ throughout the Covid-19 pandemic.

Boost

Boost is a gummy (chew) vitamin supplement for the immune system. Big type, big graphics and lots of orange and purple — the colors associated with vitamin C and antioxidants — make vitamins cool.

Philiber

Philiber is a meal delivery subscription service, available in urban centers in Quebec. The site is clean and modern, with a comforting color scheme and a nice mix of photography and flat style illustrations.

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Why AI & Automation Are Actually Friends to Design

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Artificial intelligence. Just hearing the phrase has been a trigger for many in the technology world since that creepy Haley Joel Osment film circa 2001. But more recently, artificial intelligence and machine learning strike fear into the hearts of skilled workers for an entirely different reason: job security, or lack thereof.

Smart-home devices, streaming services, self-checkouts, even Google searches are ways that artificial intelligence has seeped into everyday life, exemplifying the abilities of computers and machines to master both simple and complex tasks. In some instances, these technological advancements make our lives easier, but for some people, their proliferation has meant job loss and skill replacement. There’s no wonder that when artificial intelligence starts being mentioned along with web design and site creation, the spidey senses of designers all over the world start tingling.

designers think outside the box, something that AI just can’t do

But let’s get real about what AI and automation really mean for designers for a second. Talented designers with busy schedules should view these advancements as virtual assistants. For some small businesses on a limited budget, the websites that artificial intelligence can pump out might be fine…for a while. However, as businesses grow, change, require updating and customization to adapt to their customer base, the expertise of creative and talented designers will always be needed. Even the best AI that we see today is limited by evaluating, replicating, and revising what already exists. It may be able to mix 1,000 different color schemes into 10 million potential combinations, but great designers think outside the box, something that AI just can’t do.

In fact, rather than being scared of automation, designers ought to embrace automation and artificial intelligence as a way to unleash their creative thinking. Delegate repetitive, straightforward tasks to the right software, and suddenly you have time to bring your best ideas to the table and push the boundaries of your own innovation. 

Where AI has Failed in Design

The ultimate goal of artificial intelligence and automation in design work is a grand vision that has yet to be realised.

Consider the case of The Grid, which began as a crowdfunding campaign in 2014. The “revolutionary” product posed itself as an artificial intelligence solution for building thoughtfully, yet automatically, designed websites in five minutes. Research “Reviews of the Grid” in any search engine and you’ll be met with scathing criticism with only some small praise sprinkled in. Most of the initial users cite underwhelming results, the feeling of being duped by the Grid’s marketing tactics, nonsensical placement of text, and ultimately, the Grid being a complete waste of money for the resulting product. Even at the low cost of $100, compared to hiring a talented designer, most users felt their investment was wasted.

For the AI capabilities that exist now, most small business owners, or those looking to put together a simple website, are better off using drag and drop site builders (Wix, Squarespace, Weebly, etc) that have been around for ages. Even so, there are plenty of businesses still willing to hire designers to take this simple task off their plate due to a lack of technical expertise or lack of time. And let’s be honest, are there even enough talented (keyword here!) designers out there to keep up with the millions of websites created every year, without each one working themselves to death? 

Where Automation Shines for Designers

Fortunately for good designers, it appears for now that the days of artificial intelligence completely taking over their jobs is a fantasy. However, what AI and automation do offer designers is a solid starting point for success, eliminating much of the lower-level grunt work that most designers would rather skip anyway.

Even well-received AI website builders like Firedrop still require a basic eye for design and specialised knowledge to produce truly unique, high-converting, and user-friendly websites. Tools and practices that designers should adopt are the artificial intelligence and automation resources that will help them do their jobs better, faster, and leave them with more time to focus on project elements that AI cannot accomplish on its own.

Bridging the Gap Between Designers and Developers

Well-established brands are likely to already have design systems in place that guide the creation of new elements across their digital profiles whether on social media, various mobile apps, or different sections of a website. But even in large corporations — excepting those who have perfected the process — there’s often a breakdown between a designer’s vision and resulting product from the developers. It stems from the basic difference in how they each approach their work and the limitations of the systems they use.

While component libraries — or even full design systems for that matter — won’t reconcile every question, they provide both developers and designers a source of truth to work from that both parties can understand. Design collaboration tools like Invision and Visme, specifically, keep designers and developers on the same page with automated version saving and code-friendly workflows.  

Understanding the Consumer

I don’t suggest using artificial intelligence to produce content for your site

Digging into and understanding the behaviours and habits of site users is a relatively new component of site design, but offers invaluable insights. Tools like HotJar, Mouseflow, or Smartlook make it simple to see holes or leaks in your conversion funnels, detect which page elements users are interacting with, and which they’re not interested in to refine the look and feel of a page for maximum conversions. Even though these tools provide the data, it still takes a keen eye and understanding of design to implement the right changes to improve site performance.

Site content is another way that artificial intelligence has the potential to improve our understanding of customer behaviour and improve site performance for individual users. I don’t suggest using artificial intelligence to produce content for your site, no matter how much the results have improved. However, static landing pages or a single set of further reading recommendations are unlikely to appeal to the majority of site visitors. Artificial intelligence tools like CliClap and Personyze instantly collect and analyse consumer data to provide dynamic, personalised experiences that drive more leads and encourage conversions. Creative designers will also learn from this data to improve customer experience with other pages or elements throughout the site.

Removing Distracting, Time-Sucking Administrative Tasks

Because “artificial intelligence” has become a term with such negative connotations, we often overlook the simple way that AI actually makes our work lives better and easier. Machine learning in email filtering is a great example of this. Consider a simple interface like a Gmail inbox. We have the option to mark certain senders as spam or as important, and our inbox learns that type of communication is and isn’t useful to the user. Pandora, Spotify, Apple Music, and more all take cues from the user behaviour of liking a certain song, artists, or genre of music to build customised playlists. There are a myriad of ways that artificial intelligence and its branches of disciplines merge with our everyday lives. 

Some of the most useful automations for business, and especially for designers, are related to the administrative tasks that frequently take time away or distract from more pressing projects. A perfect example of automation that can relieve stress and cut down on mindless work is an email autoresponder. I’ve always found that having time blocked off in my calendar to tackle complex or important projects helps me to focus on the task at hand and be more efficient. In order to more effectively block out my time, closing my email and setting an autoresponder to reply to all incoming emails serves two purposes: 

  1. Lets those trying to get in touch with me know that I only check my email at certain times of the day and that my response may not be immediate — tempering their expectations of when they might hear from me.
  2. Relieves my personal stress of being tethered to my inbox, splitting my focus, and also saves the time of having to initially respond to each email individually. 

This is just one simple way to use automation in your email, although there are many others to explore.

While Zapier isn’t the only workflow automation service on the market, it’s probably the most well known. Workflow automation reduces time spent on mind-numbing, repetitive tasks and helps designers connect apps that might not natively work together. Do you keep a task list in Todoist? Set up a Zap, then create a task in Todoist anytime someone mentions you on Asana or assigns you a task in Trello.

This is especially helpful for freelance designers who work with multiple clients across various project management platforms. The potential for automation to relieve unnecessary mental overhead for designers is nearly limitless.

Don’t be Afraid of AI, Embrace It

The bottom line of this brief overview of artificial intelligence and automation in design is that this emerging technology isn’t something designers should be scared of. In fact, it’s something to welcome with open arms because ultimately it can make our jobs, and our lives, better. Leave the monotonous tasks of collecting and analysing huge amounts of data or administrative minutiae to the machines; they can handle it.

Save the interesting, creative, abstract work for the talented designers who can turn AI recommendations into unique and intuitive digital experiences. Making the relationship between artificial intelligence and design symbiotic will yield the best results for every entity involved: the business, the AI, and yes, even the designer.

 

Featured image via Unsplash.

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