Articles

Observability Maturity Model

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Modern systems and applications span numerous architectures and technologies — they are also becoming increasingly more dynamic, distributed, and modular in nature. In order to support the availability and performance of their systems, IT operations and SRE teams need advanced monitoring capabilities. This Refcard reviews the four distinct levels of observability maturity, key functionality at each stage, and next steps organizations should take to enhance their monitoring practices.
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Le nouveau Recognition System de SAP améliore la visibilité de ses partenaires pour attirer de nouveaux clients

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SAP NEWSBYTE – 2 septembre 2022 – SAP SE (NYSE : SAP) a annoncé aujourd’hui le lancement d’un nouveau système de reconnaissance des partenaires utilisant leurs compétences ainsi que les résultats des clients comme principales mesures de la performance. Competency Framework du programme SAP® PartnerEdge® met en valeur l’expérience et les compétences des partenaires afin d’améliorer la satisfaction des fournisseurs, des partenaires et des clients.

“Les partenaires SAP jouent un rôle déterminant dans la réussite de la transformation numérique de nos clients”, a déclaré Karl Fahrbach, Chief Partner Officer, SAP SE. “C’est pourquoi nous voulons faciliter au maximum l’identification des partenaires les mieux adaptés aux besoins des clients. De plus, cela permettra à SAP de récompenser et de reconnaître les investissements des partenaires dans des pratiques de livraison de haute qualité, favorisant l’adoption et la réussite des clients.”

Ce cadre, qui constitue une évolution du programme SAP® PartnerEdge®, aidera les partenaires à différencier et à mettre en valeur leurs compétences et expérience – en fonction de leur connaissance des solutions, des consultants et de leur succès auprès des clients – afin de générer de la visibilité et mettre en valeur ce qu’ils font le mieux.

Plus précisément, le lancement du nouveau cadre de compétences permettra :

  • de reconnaître les partenaires pour la maturité de leurs pratiques et la priorité qu’ils accordent à la valeur des clients sur le long terme, en fonction de leur expertise et spécialisation dans les domaines de solutions et les zones géographiques.
  • d’aider les partenaires à rester en avance sur les besoins des clients grâce à un processus de désignation automatisé qui leur permet d’identifier les désignations atteintes à risque en fonction de leurs réalisations et de leurs performances quotidiennes, qui seront visibles dans le portail SAP for Me, que les partenaires utilisent pour gérer leurs relations avec les clients et SAP.
  • les nouveaux logos de marque des partenaires SAP sont intégrés à l’outil SAP Partner Finder qui affiche toutes les compétences des partenaires afin que les clients puissent les rechercher et les faire correspondre à leurs objectifs de transformation.

 

“Le cadre de compétences de SAP® PartnerEdge® permet aux partenaires de mettre en avant leur expertise et aide les clients à identifier les partenaires ayant les compétences adéquates pour répondre à leurs besoins commerciaux“, a déclaré Paul Edwards, directeur, Software Channels & Ecosystems, IDC, un cabinet d’analystes industriels. “En lançant ce nouveau modèle, SAP donne la priorité aux partenaires et au travail qu’ils accomplissent pour favoriser la réussite des clients.”

Dans ce cadre, les partenaires seront classés selon deux aspects : la compétence et la spécialisation.

Pour commencer, il y aura sept compétences qui s’aligneront sur la solution ou les secteurs d’activité, comme la gestion du capital humain, qui auront trois niveaux progressifs : essentiel, avancé et expert. Au sein de chaque compétence, les partenaires peuvent avoir des spécialisations au niveau du produit ou du processus, comme la gestion des talents. La performance des partenaires dans chaque compétence sera mesurée et atteinte dans trois domaines, y compris les connaissances d’expert, la réussite du client et la compétence.

Ce changement assurera les bases de meilleurs résultats pour les partenaires et les clients qui seront assurés que le partenaire choisi possède à la fois les connaissances nécessaires et une expertise éprouvée pour fournir la solution spécifique dont ils ont besoin.

Découvrez ce que nos partenaires ont à dire ici.

 

The post Le nouveau Recognition System de SAP améliore la visibilité de ses partenaires pour attirer de nouveaux clients appeared first on SAP France News.

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How to Design an MVP Web Page

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Learning how to design an MVP webpage or website could be one of the best things you can do as a site creator in today’s digital world.

In a fast-paced landscape, where customer preferences and technology are constantly changing, most companies don’t have time to dedicate months or years to each web project. The longer you take to complete your website, the more likely your creation will be outdated by the time you hit “publish.” That’s why countless creators are beginning to take a different approach.

To avoid wasting time, money, and effort on something that doesn’t deliver a significant return on investment, designers are now building “Minimum Viable Products,” or “MVPs.”

Here’s what you need to know about creating your MVP webpage.

What is MVP Web Design?

Typically, the “MVP” development process is most common in the app or software creation world. It refers to when a developer builds the simplest version of a technology capable of achieving specific goals. For instance, if a company wanted to create an ecommerce app, they would design a simple tool capable of listing products, enabling payments, and tracking orders.

After launching the MVP product, the company or developer would check to ensure it had the right impact on the target market and generated positive results. Using feedback and analytics, the developer would then begin to add new features one at a time.

MVP design aims to ensure you’re developing the best, most valuable product for your audience while getting your solution to market as quickly as possible.

The same strategy in MVP app and software design can also apply to website creation. Rather than building a highly complicated website with multiple features straightaway, the designer would focus on creating a single page equipped with the essential elements.

For instance, instead of building an entire site for your online course, you may develop a single-page website where customers can learn about the system, sign up, and pay for their membership. The great thing about an MVP web page is it allows companies to start advertising their solution, product, or service quickly, with the minimum initial investment.

How to Create an MVP Web Page

Creating an MVP web page is similar to designing any Minimum Viable Product. Throughout the project, the focus will be on keeping the development process simple while collecting as much feedback as possible.

Here’s how you’d get started with an MVP web page.

Step 1: Planning

Planning is an important stage in any web design project. It’s particularly crucial in the MVP landscape, where you need to define the most critical features of your webpage or website to ensure it’s “viable” for your needs. The initial planning stage can sometimes be the lengthiest part of the process, depending on the amount of research you need to do.

For the most part, web designers and companies will begin by conducting market research. This means examining crucial concepts intended to drive your strategy, such as:

  • Your target audience: Who are you trying to target with this web page, and what will they need from your site? A user persona can be helpful if you don’t already have one.
  • Competitors: Who are your main competitors in this space, and what do their web pages offer? Which features do you need to replicate or avoid?
  • Goal setting: What is the main objective of this web page? What do you need it to do, and what might it need to accomplish in the future?

The key to MVP web page planning is ensuring you look holistically at your project without thinking too far ahead. The site you create should be capable of scaling and expanding in the future, but it shouldn’t have too many features from day one.

Step 2: Creating Your Feature List

Once you’ve done your research and formed the foundations of your plan, it’s time to list all the features your MVP web page needs to have. Unfortunately, this is where the process can get a little complicated. It’s easy to start adding capabilities and components that aren’t necessary to make your site more exciting or competitive.

As worrying as it can feel to release a very basic web page, remember your focus is on rapid growth and development. With this in mind, concentrate on narrowing your feature lists down into:

  • Initial must-have capabilities: First, decide what your web page can’t thrive without. If the primary goal of your page is to sell software subscriptions, then you’ll need to implement tools for collecting member information and payments.
  • Next stage functionality: Consider the features you might add once you’ve confirmed your webpage is effective. This will allow you to ensure you’re creating a platform that can expand to suit future needs.
  • Possible future requirements: You can also list features that might be helpful in the future but don’t necessarily need to be implemented immediately. For instance, if you’re selling an online course, you might create a separate page where people can sign up to learn about future lessons.

Step 3: Finding the Right Software

Next, you’ll need to decide how to build your web page. There are several options available to today’s designers. An open-source solution is usually the best route for designers who need to create something specific from scratch. However, if the factor that makes your solution “viable” is unique, you may need access to code to bring your idea to life.

Alternatively, if you’re building a basic webpage capable of something like collecting customer email addresses or facilitating transactions, you might be able to use an off-the-shelf tool. CMS services for web designers can reduce the work and expense involved in creating a minimum viable product.

For instance, you might use a tool like Wix or Squarespace to edit a pre-existing template and simply drag-and-drop the features you need into the right places. On the other hand, if you’re planning on adding more functionality to your site down the line, it’s worth checking if any builder you will use has the right level of flexibility. Many tools will allow you access to code, advanced features, and essential module-based building functions.

Step 4: Implement Your Analytics

One of the essential parts of an MVP workflow is feedback. When you roll out your MVP, you’ll be looking for insights, guidance, and analytics to help you decide what your next steps are going to be. As a result, MVP workflows are based heavily on experimentation.

This means you’re going to need the right analytical tools in place to track crucial information. You can implement tools for collecting customer feedback directly. It’s also worth having a system in place for tracking metrics like:

  • Conversion rate;
  • Traffic numbers;
  • User behavior;
  • Most used/least used features;
  • Technical site performance;
  • Bounce rate;
  • Average time spent on the page.

While Google Analytics is one of the most popular tools for collecting insights in the MVP website design world, various other options are available. You can even find tools with in-built heatmaps to see how people navigate your site more effectively.

It’s also worth having A/B testing components in place. This will allow you to test the different “new” features you add to your web pages over time and examine how they influence your conversions and support your goals. For example, you can use A/B testing to explore the impact of everything from CTA button colors to webpage copy and offers.

Creating Your MVP Web Page

In the fast-paced web development and design world, the old-fashioned and slow approach to designing web pages is growing increasingly less common. Instead, an MVP strategy may be the best bet for companies looking to go to market faster, collect insights from their target audience, and accelerate growth.

Though getting used to this design strategy initially can be challenging, it can save you significant time, resources, and money in the long term.

 

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Java Thread Programming (Part 3)

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Continuing from part 2, let’s start this article with a bit of context first (and if you don’t like reading text, you can skip this introduction, and go directly to the section below where I discuss pieces of code).

Context

  • When we start an application program, the operating system creates a process.
  • Each process has a unique id (we call it a PID) and a memory boundary.
  • A process allocates its required memory from the main memory, and it manipulates data within a boundary.
  • No other process can access the allocated memory that is already acquired by a process.
  • It works like a sandbox, and in that way, avoids processes stepping on one another’s feet.
  • Ideally, we can have many small processes to run multiple things simultaneously on our computers and let the operating system’s scheduler schedule them as it sees fit.
  • In fact, this is how it was done before the development of threads. However, when we want to do large pieces of work, breaking them into smaller pieces, we need to accumulate them once they are finished.
  • And not all tiny pieces can be independent, some of them must rely on each other, so we need to share information amongst them.
  • To do that, we use inter-process communication. The problem with this idea is that having too many processes on a computer and then communicating with each other isn’t cheap. And precisely that is where the notion of threads comes into the picture.

The idea of the thread is that a process can have many tiny processes within itself. These small processes can share the memory space that a process acquires. These little processes are called « threads. » So the bottom line is that threads are independent execution environments in the CPU and share the same memory space. That allows them faster memory access and better performance.

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How to Measure Live Chat Performance

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Live chat is one of the most powerful tools for customer experience in the current marketplace. 

In a world where customers are constantly connected to the online world, online chat is a reliable way of getting quick solutions to common problems. 

Today’s consumers prefer talking to an agent over chat to calling a contact center, and they often feel that live chat is less frustrating than waiting for the right person to answer the phone. 

Of course, like any digital tool, live chat is only effective when using it correctly. Today, we’re going to show you the crucial KPIs you need to consider if you want to ensure that your chat strategy is delivering a tangible return on investment. 

The Most Important Metrics to Measure for Live Chat

These days, implementing live chat tools is easier than ever. 

You don’t necessarily need to hire a professional developer unless you want a specialist widget with specific functions and unique branding. Many plugins and tools for sites built on Shopify and WooCommerce allow you to instantly access chat functions. 

However, just because implementing live chat is easy doesn’t mean that there aren’t countless ways for your strategy to go wrong. Keeping an eye on these crucial KPIs and metrics ensures you’re making the right impression with your chat strategy. 

1. First Response Time

First response time is a crucial live chat metric. This measures how long customers need to wait before someone responds to them. Technically, this metric only refers to how quickly an actual agent responds to your customer, so automated “thanks for getting in touch” messages don’t count. However, immediately responding with one of those messages can convince your audience to stick around for a little longer. 

The faster your agents can respond to messages and solve problems, the better your brand reputation becomes. The good news is that a good live chat strategy can lead to pretty quick response times. The average time for an agent to see a live chat message is around 2 minutes and 40 seconds.

To improve your FRT statistics, make sure you:

  • Invest in chatbots: AI chatbots can support customers 24/7 with handy, self-service functionality. These tools will also filter out the customers waiting for an agent who can find a solution to their problem on your FAQ page.
  • Prepare canned responses: Quick responses to common queries can help you to address a problem much faster. In addition, preparing canned responses will ensure that your team members can quickly respond to more customers. 
  • Increase your resources: Ensure you have the right hand and enough agents to handle peak demand.

2. Average Resolution Time

The first response rate only looks at how quickly someone responds to a customer’s message for the first time. However, it doesn’t show how rapidly you deal with client problems. Average Resolution Time is the metric that helps to measure customer satisfaction by seeing how long it takes to get to a point where your customer can close the chat. 

If it takes too long for your employees to solve problems, there’s an increased risk of your customers becoming annoyed and frustrated. Additionally, the longer agents take dealing with each individual chat, the more other consumers will have to wait for someone to become available. Finally, the longer it takes to resolve an issue, the more customer satisfaction decreases.

The key to success is ensuring that the right agent deals with the correct customer and that everyone on your team is empowered with the appropriate tools and information. Boost resolution time by:

  • Giving customers a quick self-service solution: For common questions, make sure that you have an FAQ section that you can direct your customers to. In addition, a chatbot that can offer quick canned responses to regular queries can save time. Plus, they’re great for reducing the pressure on your agents’ shoulders. 
  • Integrate CRM tools with live chat: Make sure your agents have access to information about each customer as soon as they start the conversation. This information should include the customer’s name, what they’ve purchased before, and if they’ve issued any support tickets. Integrating with the CRM makes it easier for agents to jump straight into the action without needing the customer to explain everything first. 
  • Keep resources handy: Your team members should have instant access to all the information they need to answer customer questions. Ensure that searchable data repositories are available for everyone on your live chat team. 

Remember, routing tools that automatically send customers to the agent with the proper knowledge or skills will also improve response times and reduce the number of times a customer needs to repeat themselves. 

3. Chat to Conversion Rate 

Live chat tools aren’t just an avenue for problem resolution. Although customers can get excellent service through live chat, they also look to chat to collect information before a potential purchase. Around 38% of customers say that they end up purchasing a positive live chat experience. 

The live chat app on your website can provide real-time assistance for sales queries, converting leads, and maximizing your return on investment. However, to determine how successful your chat system is at encouraging sales, you must look at the chat to conversion rate metric. 

Essentially, you measure the number of chats your company has been involved in, then compare that number to the total number of conversions from those customers. It might be helpful to narrow down your results here by using your data and analytics tools to separate your total number of live chats into those intended for sales information and those requiring assistance. 

If your chat to conversion rate isn’t as high as you would like, there are lots of things you can do to start making a positive impact:

  • Automatically launch a chat: As soon as someone comes to your website, launch a chat window with a bot that asks whether you can help your customer. You can even include a list of commonly asked questions so your customer can get help faster. 
  • Follow up on chat conversations: Make sure you follow up on any questions that customers ask on your chat widget with an email. This is a great way to reach out to customers that may have been distracted and ended up abandoning their cart.
  • Personalize suggestions: Use AI insights and information from your customer management tools to determine which products are most likely to appeal to each customer, then suggest those items. Remember to ensure that your tone of voice in the chat matches your brand too. 

Remember, the faster you can answer customer queries and address their concerns with your live chat strategy, the more likely the chat will lead to a sale. Ultimately, customers are convinced to purchase when they believe they can trust your business to deliver excellent experiences. 

4. Customer Satisfaction Score

The customer satisfaction score is probably one of the most critical metrics in any customer experience strategy. It directly measures customer satisfaction levels and gives you an insight into how well you’re doing from the perspective of your target audience. 

The best way to measure CSAT through live chat is to add a survey to the end of the chat session. For instance, you could ask, “How would you rate this session on a scale of 1 to 10”. Then, based on the score, you’d calculate a “Net Promotion Score.” Each score falls into one of three categories: “Detractors 0-6”, “Passives 6-8,” and “Promotors 9-10”.

The more information you collect about your CSAT score, the easier it will be to determine where you’re going wrong with your live chat strategy. On the other hand, if the score is pretty good after a chat session, you’re probably on the right track. To improve your overall score:

  • Encourage feedback: Getting people to leave feedback, even on a live chat app, can be difficult. Offering customers the chance to win something in exchange for their insights could help you to get more data. 
  • Follow up: Connect with your “detractors” to find out what you did wrong. Follow up in the live chat session by asking if they’d like to leave a more comprehensive review. Alternatively, you can send an email asking for additional information. 
  • Reach out to promotors: Connect with the people who give you the most favorable scores to ask them for their insights. Find out what they enjoyed most about the experience and request a review that you can place on your website for social proof. 

5. Missed Opportunities

The longer someone waits for you to answer their question in a live chat or respond to their initial message, the more likely they’ll give up on the conversation. Unfortunately, this means that your company ends up with missed opportunities. You lose the chance to potentially make a sale, delight a customer, and strengthen your brand reputation.

While you might assume that your customers will know you can’t be available to answer all of their questions immediately, that’s not the case. INC tells us that 51% of consumers believe a business should always be open. So every missed chat is another negative mark against your reputation. 

If you discover that your team is missing a lot of chat chances, this could be a sign that you don’t have enough resources available in this area. However, there are a few ways that you can reduce your chances of missed opportunities, such as:

  • Hiring more team members: If you know that there are times of the year or week when you have peaks in demand, ensure that you have the correct number of staff members available. 
  • Using chatbots: Chatbots won’t be able to answer all customer questions, but they can deliver quick responses to commonly asked queries and reduce the risk of lost opportunities.
  • Provide alternative forms of communication: if your customer can’t reach you on live chat, make sure that there are other options available, like a phone number and email address or a form where your customer can automatically submit a ticket. 

6. Total Number of Chats and Tickets

Keeping track of the total number of tickets your customers submit, alongside the number of chats your employees engage in, will give you helpful information. First, the total number of conversations shows how many customers are taking advantage of your live chat function on the website. 

You’ll also be able to compare your total number of chats to the number of resolved problems you deal with for your customers. For example, comparing your total number of chats to an unlimited number of tickets shows you how many customers have been left to rely on other sources of communication. You can also see how good your employees are at following up with tickets issued by customers. 

When you’re analyzing your number of tickets and chat sessions, you might notice that many of the queries you dealt with were connected to specific questions or topics. If that’s the case, you might be able to create a new FAQ page for your customers or provide your chatbot with extra information that it can use. 

If you’re getting more support tickets through alternative means than live chat, it might be time to ask yourself what’s wrong with your live chat performance and why your customers choose not to use it. 

Improving Live Chat CX for Your Business

Live chat can be a powerful tool for improving customer experience and an excellent way to strengthen your relationship with existing and potential clients.

Step into the shoes of your customer and discover what it feels like to walk through the whole live chat experience, from the moment that you send a request to the live chat team to the moment when you close down the chat with a solution to your problem. Other quick tips include:

  • Getting the software right: Make sure your live chat app is easy for your end customers and your employees. The chat app you use should be convenient and suit your brand. It also needs to collect information effectively without causing problems like GDPR and regulations. Get a developer involved if you think you have a problem with your chat functionality. 
  • Guide your team: Remember that your team needs to know how to use the live chat tools available effectively if they’re going to deliver the best results to your customers. Make sure you give your employees scripts to deal with problems if needed. In addition, chatbots that can quickly grab information from integrated CRM tools and other solutions could make your agents’ lives much more manageable. 
  • Pay attention to feedback: Ask your customers for feedback on their live chat experiences whenever you can. Ensure you pay attention to what they say they like and dislike about the encounter. If you can listen to your customer’s opinions, they’ll give you a lot of helpful information to work with when you’re enhancing and optimizing your live chat strategy. In addition, listening to your audience shows that you have their best interests at heart.

Remember, as well as customer feedback; you might be able to ask your employees for their insights into how you can improve live chat performance too. Employees also work with these tools regularly, so they know which features are more problematic than others. 

Measuring and Improving Live Chat

Live chat functionality isn’t something that you implement into your website and forget about. Instead, like any form of customer service or engagement tool, your live chat solution should be something you test regularly and constantly update to suit your customers’ needs. 

Knowing which metrics to measure when examining live chat functionality and performance will boost the experience you can give your audience and even open the door for better relationships with clients in the long term.

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The Open Source Way to Rightsize Kubernetes With One Click

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Rightsizing resource requests is an increasing challenge for teams using Kubernetes—and especially critical as they scale their environments. Overprovisioning CPU and memory lead to costly overspending, but underprovisioning risks CPU throttling and out-of-memory errors if requested resources aren’t sufficient. Dev and engineering teams that don’t thoroughly understand the live performance profile of their containers will usually play it safe and request vastly more CPU and memory resources than required, often with significant budget waste.

The open source Kubecost tool (https://github.com/kubecost) has had a Request Sizing dashboard to help Kubernetes users bring more cost efficiency to their resource requests. One of the tool’s most popular optimization features, the dashboard identifies over-requested resources, offers recommendations for appropriate per-container resource requests, and estimates the cost-savings impact of implementing those recommendations. The dashboard utilizes actual usage data from live containers to provide accurate recommendations. However, leveraging the dashboard has included some hurdles, requiring users to manually update YAML requests to align resource requests with Kubecost recommendations or introduce integrations using a CD tool. 

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Why Do You Need Managed AI?

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Today no less than 60% of companies are either exploring the possibilities of adopting artificial intelligence or trying to realize its potential to transform the way they do business. The problem is that a significant portion of them (one-third) struggle to produce substantial change with AI.

The lifecycle of an AI solution usually consists of problem definition, data collection, model building, model fine-tuning, and applying the solution to solve a specific problem. Various experts build the solution to solve business problems. Still, a problem solved by a data scientist does not automatically translate into a constant stream of actual value for the business. Once deployed to production, the AI solution cannot be left as-is. Like any other system, it requires continuous maintenance. However, any AI solution’s maintenance differs significantly from the maintenance of other systems (e.g., microservice-based applications). The performance of any AI solution can be affected by many factors, and if the maintenance work is not done, the solution will cause problems instead of solving them.

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14 Product Success Metrics to Measure Software Development Performance

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There are several software products on the market that are used for their varied applications. This software makes the different tasks easier and allows for increased efficiency and performance. Development of any software is a tedious and long process, and it undergoes a series of quality and performance tests before its release and use. With the development in technology, the software gets upgraded with the latest updates.

As the technological world evolves, so do user expectations for handling applications; it is essential to test the performance of the applications before deploying them on a large scale.

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D’un besoin business à l’envie d’agilité : la réponse évidente du Cloud

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Le passage au Cloud est devenu une évidence pour bon nombre d’entreprises, mais il serait erroné de l’appréhender sous le prisme d’une marche technologique forcée. Si cette transition s’opère, c’est avant tout parce que les entreprises perçoivent aujourd’hui un moyen de renforcer leurs positions et de réaliser leurs potentiels pour demain.

SAP France a récemment réorganisé ses équipes au service de son nouveau positionnement stratégique centré sur le Cloud. Une transformation qui n’a qu’un objectif : répondre aux besoins de ses clients. Au cœur de ces changements, Fiamma Ferrero, Directrice Cloud Success Services, explique ce virage stratégique décisif pour l’avenir de toutes les entreprises, quels que soient leur taille ou leur secteur d’activité.

Les entreprises constatent que cette nouvelle façon d’aborder leur business s’adapte à leurs propres enjeux. De la gestion comptable du stock, à la prévision de vente et à l’analyse de données, le Cloud garantit une transition technologique sans rupture d’activité, en utilisant des outils en phase avec les enjeux et besoins, ceci afin de continuer leur cœur de métier avec facilité.

Ce socle, bien que nécessaire, ne représente en réalité qu’une partie de l’intérêt du Cloud. Par sa connexion constante avec des solutions complémentaires et des modules parfaitement imbriquables, le Cloud délivre un nombre infini de possibilités en matière de transformation business. Exit la gestion du stock en temps réel pour ouvrir la porte à une technologie en constante performance qui prédit vos besoins futurs grâce au Machine Learning.

Cette modularité représente un enjeu majeur dans le développement du potentiel business de chaque acteur. L’intégration de technologies innovantes comme de l’intelligence artificielle, permet d’accompagner les entreprises dans leur voyage transitionnel vers le Cloud. C’est en soulignant l’intérêt pour le client que nous pouvons créer chez lui l’envie de passer au Cloud.

En outre, ces entreprises voient un intérêt pour leurs clients et consommateurs, de la même manière que nous, qui accompagnons nos clients de A à Z dans leur transition. En 2021, le National Business Research Institute a constaté que les entreprises en mesure d’offrir un excellent service à la clientèle et de se positionner comme partenaires de confiance, pouvaient viser une augmentation de 20 % ou plus de leur chiffre d’affaires.

Par leur agilité, et grâce à la formation et l’accompagnement de professionnels, les entreprises peuvent exploiter les innovations technologiques, faciliter l’engagement des consommateurs, et être en mesure de générer de grandes quantités de données pour les aider à repérer des problèmes, identifier de nouvelles lignes de produits et des opportunités de marché.

La fidélisation du client passe d’abord par une empathie business, une compréhension de ses envies. La captation comme la rétention du client passe notamment par une cohérence technologique de grande échelle. Nous accompagnons nos clients dans la création et la mise en place de solutions qui sont bénéfiques à l’intégralité de leurs business unit, où qu’ils soient dans le monde. Cette omnicanalité et cette cohérence globale, d’outils comme d’interface, permettent d’assurer un voyage client stable, sans accroche ni obstacle, pour inciter à rester sur la plateforme visitée. Selon une étude de Bain & Company, une augmentation de 5 % du taux de fidélisation des clients accroît les bénéfices de 25 à 95 %.

En phase avec leurs besoins, répondant aux attentes de leurs clients, les entreprises transitent aujourd’hui vers le Cloud non par nécessité mais par ambition. Notre rôle est de leur permettre d’accéder à cette nouvelle étape de leur évolution en garantissant une transition souple, fluide et fructueuse.

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3 Best Website Uptime Monitoring Tools 

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An unreliable, semi-broken and unresponsive website is an excellent way to lose leads and visitors — regardless of how aesthetically pleasing or well-designed, the visual elements are.

Over the past decade, we’ve seen more initiative to deliver faster internet to regions of the world that were previously devoid of it. With online communities expanding and more people becoming receptive to online shopping, ensuring your site’s dependability is now more important than ever. 

One way to achieve this is by employing uptime and downtime monitoring tools. This guide will examine the best ways to get alerts when something goes wrong and your website falters.

Why Is Website Uptime Monitoring Important?

Downtime is bound to occur occasionally. Nonetheless, the goal is to minimize it. The longer the downtime occurs, the more traffic and potential clients you lose. A dysfunctional website is also detrimental to your credibility and reputation. People may associate your website’s unreliability with your real-world products or services.

With web developers charging an average of $200 per hour, high-quality websites can be expensive to build and maintain. Nevertheless, it’s often worth the investment. However, an unreliable website can backfire on you. Instead of attracting more customers, it could potentially repel them. This can result in lost revenue.

An uptime monitoring solution can help you prevent or reduce these losses. It verifies if your website is up and functional and notifies you if it’s not. This allows you to troubleshoot the issue and get your website back up and running as soon as you’re alerted. The most common issues behind your website’s downtime include: 

  • Server faults;
  • Network outages;
  • Power outage;
  • Traffic spikes;
  • Cyberattacks;
  • Domain name issues;
  • An erroneous web application deployment;
  • Increased server loads;
  • DNS Resolve issues;
  • Human error.

Thus, you must employ a dependable tool that detects downtime or any interruptions related to your website as soon as they occur. They are must-have tools for web designers, developers, and network administrators. However, not all of them are built the same. So how do you identify the best uptime monitoring tools?

Essential Features of Uptime Monitoring Tools

Uptime monitoring tools typically detect interruptions by running network tests such as pings and trace routes. You could practically monitor your website’s uptime by constantly running these tests yourself. 

However, this isn’t an efficient way to monitor your website’s uptime. A comprehensive uptime monitoring tool will automatically monitor your website’s uptime in the background. It will then alert you through various channels as soon as it senses that your website may be down. 

Furthermore, high-quality uptime monitoring solutions tend to offer additional information regarding your website’s uptime/downtime and its performance. These tools commonly feature dashboards, status pages, badges, exportable records, etc., to help you keep track of your site’s overall health.

9 Best Features of an Uptime Monitoring Solution

The ideal uptime monitoring tool or service should feature: 

  1. Website security features that notify of and repel potential cyber attacks;
  2. 24/7 uninterrupted background website monitoring;
  3. Multi-channel alerts (email, SMS, push notifications, instant messages, social media, etc.);
  4. Report generation;
  5. 24/7 customer support available through different channels (email, phone, chat, etc.);
  6. Be capable of monitoring multiple websites and proxies at the same time;
  7. Offer insights and suggestions to improve your website’s performance;
  8. Be affordable;
  9. High customizability should allow you to choose which features to enable and disable.

Another optional feature to look out for is public status pages that your clients can access to determine if all your services are up and running. GetWeave is an excellent example of this. The website features a well-organized systems status page where customers can check if all of Weave’s services are functional. 

Nevertheless, you can use the above information as a buying guide when assessing potential uptime monitoring tools. The rest of this guide will supply a few suggestions as to which tools you should use for your website.

3 Best Website Uptime Monitoring Tools 

Some of the best uptime monitoring tools for website downtime alerts include:

1. Uptrends

Uptrends isn’t just a downtime detection tool; it’s a complete web performance monitoring solution. It will notify you as soon as it detects any disturbance in your website’s performance. It features highly customizable checks. For instance, you can set performance check limits for load times. Uptrends will notify you instantly if your website takes too long to load.

You can also configure from which locations you want it to monitor your website. Uptrends will then point you to where your website usually suffers performance dips in the real world. 

The service uses multiple communication channels to send users notifications: email, phone calls, and SMS. Alternatively, you can download one of Uptrend’s mobile applications and receive push notifications. Additionally, you can integrate Uptrends with messaging and communication applications such as PagerDuty, Slack, and Microsoft Teams.   

Another impressive Uptrend feature is its ability to emulate your website’s performance on different browsers. It runs Google Chrome, Mozilla Firefox, and Microsoft Edge on its servers. Thus, you can compare how your website runs on these web browsers without installing them on your servers or computer. 

Uptrends supplies users with various charts, reports, and graphs to help identify sudden spikes or dips. Waterfall reports display the complete page-load from the initial request to the last download. This allows you to compare the history of your website’s performance element by element. It comes with three price plans whose costs depend on the number of monitors you would like. Starting at $16.21 (at the time of writing) the Starter Plan is the most affordable.

2. Oh Dear

Oh Dear is a slightly cheaper option than Uptrends, with the most affordable plan starting at $12 per month (at the time of writing). However, while Uptrends offers a 30-day free trial, Oh Dear only provides a 12-day trial period. Nevertheless, Oh Dear’s interface is a lot cleaner and more minimal. 

Since Oh Dear runs servers in different locations across the globe, it can track how your website performs in various regions. Oh Dear will scan through your website and index all the pages. If it detects any issues, it will alert you immediately. 

Oh Dear also features a continuous certificate monitoring function. Site owners who are concerned with their website’s security may find this feature to be especially useful. It will verify your SSL certificate expiration dates and alert you of any changes.  

Oh Dear’s public status page enables your clients to keep track of your website’s availability.

Oh Dear uses email and SMS text messages to alert site owners of any issues. It also features integrations with communications and social media applications such as Telegram, Discord, Slack, Microsoft Teams, etc. Oh Dear ensures that messages are as detailed and user-friendly. This makes it easier to troubleshoot and find the origin of your problem. Oh Dear is more than a worthy alternative to Uptrends. 

3. WP Umbrella

WP Umbrella is a little different from the previous entries. It’s intended to help users manage and monitor multiple WordPress sites. Thus, it is far more particularized in its approach to website uptime monitoring. Again, as is the primary function of the uptime monitoring tool, it offers a real-time alert system that will contact you through email, SMS, Slack, etc. 

WP Umbrella employs a simple minimal UI. Its main screen consists of a dashboard that allows you to view all your WordPress websites. By default, this dashboard features four columns: Site, Uptime, Speed, and Issues.

WP Umbrella will alert you of any outdated or erroneous plugins or themes. While it doesn’t offer dedicated public status pages, it does have a client report generation feature. You can automatically send these reports to your various subscribers or clients when your website is down. 

WP Umbrella is the most affordable option on this list. Users are charged $1.99 per month (at the time of writing) for each website monitored. In addition, WP Umbrella offers a 14-day trial and does not require your credit card details. It’s an excellent option for anyone running a WordPress website or two.

Conclusion

This guide has only explored three possible uptime monitoring solutions. They won’t only assist you in detecting downtimes, they can also help you find the reason your site may be slow.

These solutions are an excellent place to start. But there are many other options coming to market all the time. You may find that this is the first step to converting more leads and reducing your bounce rate. 

Source

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