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Not so long ago, customers only had a couple of ways to interact with brands. 

If you had an issue with a product or service, you could reach out through the customer service phone number or send an email. Occasionally, sites would introduce dedicated forms on their website that allowed consumers to send support tickets straight to the service desk – but that was it.

The problem with this kind of service was all the waiting. 

Send an email or ticket, and you have no idea when the company is going to get back to you. Customers end up refreshing their inbox all day, waiting for a response. Call the company, and 9 times out of 10, you’ll be placed on hold. You can’t exactly do much when you’re stuck listening to hold music, so customers are gradually getting more frustrated as they wait for a response. 

Fortunately, the evolving digital age has introduced a new solution: live chat.

Transforming Your CX With Live Chat

Live chat is a quick and convenient way for your customers to contact your business and get a response immediately. The result is happier clients, better customer satisfaction scores, and even opportunities for bigger sales. 

More than 41% of customers say they expect to see live chat on a site. 

Even if you don’t have an agent on hand to answer a chat message immediately, you can create an automated system that notifies your customer when someone is available. That means they can go and do other things while they’re waiting for a response. Live chat solutions with bots can even allow your customers to fix problems for themselves. That’s pretty convenient!

Widgets equipped with answers to commonly asked questions can automatically deal with customer queries or help them find solutions to their problems before passing them over to an agent. This means that your customer gets a solution faster, and your agents don’t have as much pressure to deal with. It’s a win-win – as long as you get it right. 

Unfortunately, a lot of companies don’t know how to implement live chat experiences correctly. 

Kayako’s study into 400 customers found that 47% couldn’t remember the last time they’d had a positive experience through a live chat tool.  

How to Upgrade Live Chat CX

The evidence shows that customers love the idea of live chat, but the reality of how businesses implement this technology isn’t always ideal. 

However, since 86% of customers say they’re willing to spend more on a better customer experience, it’s worth figuring out what separates a good live chat interaction from a bad one. 

1. Set Expectations Instantly

Setting the right expectations is crucial if you want to generate better satisfaction for your customers at a later date. When customers know what to expect from your live chat strategy, they can also make more informed decisions about which support channels they’re going to use, and whether they want to hang around for someone to answer their messages. 

The first thing you should do is showcase your agent’s availability. In this example from Help Scout, you can see whether the team is active, online, and ready to talk. The company also sets expectations for how quickly you can get an email response if you don’t want to chat.

Other ways to set expectations include:

  • Showing your opening hours: List when team members are usually available to answer questions if you’re not currently online. 
  • Topics: Offer your customers some topics that they can ask about or use the welcome message on your chat tool to direct your customers to an FAQ page. 
  • Restrictions: If there’s anything you can’t deal with over live chat, like changing a customer’s password, let them know in advance so they don’t waste time.

2. Leverage Pre-Chat Forms

Pre-chat forms are some of the most important parts of the live chat experience. They ask your customer to explain their issue to your chatbot so that they can be directed towards the right agent. Using these forms correctly ensures that your agent has all the information they need to solve a problem fast. 

You can even set up automated systems that direct customers to different agents and teams based on their needs. For instance, the live chat app on Outgrow.co gives customers the option to fill out different forms depending on whether they want answers to a question, a demo, or something else.

The button you click on dictates which professional you’ll get through to. Although filling out a form can seem like an extra friction point for your customer at first, it helps to streamline the customer journey. After all, if you can direct the customer to the right agent the first time, there are fewer chances that they’ll need to explain their issue to various different people. 

Here are a few things you can ask for in the live chat form to make it more effective:

  • The customer’s name: This will help to personalize the conversation. It could also be an opportunity to track down any background information you have about an existing customer and the orders that they may want to speak to you about.
  • An email address: Having an email address will allow you to bring up a customer’s record on your CRM. It also means that you can send any information that the customer needs to their email inbox at the end of the conversation.
  • A brief explanation: Ask your customers to share what they’re reaching out to you about and use keywords in their message to assign the chat to the right agent or professional. You could even add a drop-down menu of topics for them to choose from. 

Remember, don’t ask for too much information straight away, or you’ll risk your clients feeling that the service experience is too complicated. 

3. Make Sure It Works Everywhere

We’ve reached the point now where every customer expects a brand’s website to be responsive on any device. Most web-building templates automatically work on mobile tablets and smartphones. Additionally, it’s becoming increasingly easy for companies to transform their website and online store experiences into dedicated apps too. 

However, while most businesses know that their site needs to be responsive, they often forget about the mobile element when it comes to live chat. If your live chat function is only available on the web browser version of your website, then this is going to end up making your mobile customers pretty unhappy. They don’t want to have to stop browsing on their phone just to connect with you. 

Ideally, you’ll want to create a separate component for your mobile app where your customers can easily access the same live chat functions they’d have on your browser-based site.

If you’re just offering live chat through a mobile version of your website, make sure that it’s easy for your customer to click into the chat section and send messages without accidentally ending up on a different tab or page. It might also be worth setting up functions that allow your chat app to send push notifications to your customer’s phone whenever they get a new message. 

Being able to put their smartphone down or switch to another app while they wait for a response will provide a much more intuitive experience for your audience. 

4. Make Sure You Support All the Right Languages

You’d think that this CX tip for live chat would be obvious, but it’s shocking how many companies fail to offer support for all the languages that their customers might use. If you’re selling your products throughout the world, and you know you have customers in China, then it doesn’t make much sense to only offer live chat in English. 

Some of the available live chat apps on the market today come with features that allow you to automatically translate languages when your agents are talking to foreign customers. For instance, LiveChat currently supports 45 languages

If you’re creating your own chat app from scratch, then you’re going to need to work with your developer or designer to make sure that the right languages are supported. Remember, you don’t have to cover everything, but at least make sure that you can connect with the most common groups of customers in your CRM. 

Ensure that if you are using multiple languages, your customers know how to switch to their preferred option too. Usually, the best way to do this is with a drop-down menu. You could also use little flag icons of the countries that you support. 

5. Find Ways to Reduce First Response Time

Speed is probably one of the biggest advantages of live chat, and the main reason that customers like it so much. According to the CMO council, fast response time is the number one thing that a customer looks at when measuring satisfaction. 

While you might not be able to have someone on-hand to answer your customers 24/7, you can improve the way they perceive your load times in a variety of ways. For instance, start by making it clear when your people are online to talk to your customers. Setting expectations on when you’ll be available to immediately respond should help to avoid frustration.

  • Keep all chats in the same place for agents: Having a combined contact center solution on the back-end makes responding to queries much easier for your agents. If they can see all of your brand’s live chat, social, and email conversations in one place, they don’t have to waste time jumping between different platforms and tabs. 
  • Set routing queues: Use an automated system to send every message you get to the most appropriate agent available. You can intelligently route conversations based on the issues that your customers have or the things they want to discuss. It’s also worth ensuring that your system prioritizes routing conversations to the first agent available. 
  • Send notifications: Make sure that you set your live chat system up to send push notifications to agents when a new message is waiting. It’s also with notifying your customer when they have a response, just in case they’ve switched to another tab. 

The notifications you send to your agents could come with access to a customer’s CRM file, so that your agent can go into a conversation with the context they need. Agents that instantly get context on a conversation don’t have to waste as much time tracking down the right information. Giving your agents context also means that they don’t have to ask repetitive questions, which could annoy your customer. 

6. Make the Chat Experience On-Brand

Every company wants to give their customer a slick experience with live chat. The solution you build needs to be easy to use, and responsive across every device. However, it also needs to be something that your customer associates with your brand. 

Companies generally have a lot of options for how a live chat window can look. You can adjust the appearance to suit your brand by picking specific colors, tweaking button shapes, and even changing the available fonts. 

Working the visual elements of your brand into the design of the live chat experience is the best way to make your customers feel comfortable and confident that they’re dealing with your company. For instance, Hubspot uses matching colors, rounded edges on chat bubbles, and even a fun illustration to make their chat experience more “branded.”

Remember, when you’re creating a Live Chat experience that’s “on brand”, it’s also a good idea to think about things like voice and tone. Infusing live chat with the unique personality of your brand will make the experience more memorable. 

If you usually stick with informal language and use a lot of slang, then it makes sense to continue that in live chat – even when you’re sending automated messages. To make sure your brand identity really shines through:

  • Write scripts for your automated messages in your brand’s tone of voice
  • Write guidance scripts for employees that highlight your tone for agents
  • Provide training on brand tone of voice for your support team
  • Encourage support agents to connect with customers on a personal level
  • Remember to set guidelines on how to use things like gifs, slang, and emojis too!

7. Make a Checklist For Security and Tech Issues

One of the most significant things that will affect the experience your customer has with your live chat service, is technical and security issues. Choose the right developer or designer to help with your app, and the risk of problems dwindle. You can also address the issue of having to constantly maintain, check, and update your live chat experience by using a pre-existing solution, like Intercom.

No matter how you choose to approach live chat, these are the things you’ll need to check for most:

  • Page load times: Page load times are crucial for user experience and SEO, so you should be taking them seriously already. Check your web chat software isn’t dragging down the performance of your page or causing unnecessary problems.
  • Cross-channel conversations: If your website has various subdomains, make sure that moving through these in chat won’t mean you lose the session. Customers don’t want to have to repeat themselves!
  • Functionality with browsers: Your chat app needs to work just as well on every browser and operating system – including mobile devices. 
  • Data management: Under things like GDPR, you need to ensure that you’re controlling user information safely. Ensure you have a DPA in place, and make sure that your web channel doesn’t affect any PCI-DSS compliance systems you have in place. Your chat solution may need to automatically mask credit card information, for instance.

Time to Enhance Your Live Chat Strategy

Ultimately, whether you like it or not, your customers love live chat technology, and they’re not going to stop looking for it on your website. Today’s consumers expect you to serve their interests by delivering customer support on the channels that they choose. Unfortunately, most companies just aren’t living up to expectations.

Following the tips above could help you to transform the way that you interact with your clients and improve your chances of better satisfaction overall.

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Infographic.

Add Sleuth, RabbitMQ, and Zipkin in Spring Cloud Project

This article assumes that you know how to set up a spring cloud or spring boot project; also, the RabbitMQ and ElasticSearch servers are ready.

Add the dependencies in maven pom.xml:

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Choosing to work for free, pro bono, gratis, without charge is something that most of us find ourselves doing at one time or another. Whether we’re filling a hole in our portfolio, there’s a friend or relative we feel beholden to, or because there’s an opportunity to aid a cause we value.

Recently, I agreed to take on some work, free of charge, for a charity whose goals I share. Because it’s a cause I believe in, I enjoyed the idea of being able to contribute in a more meaningful way than donating money. But my initial goodwill rapidly diminished as the project spiraled out of control, leaving me resenting the time I spent on it.

No one should feel obliged to give away their time for free, but if you do choose to, there are rules you can apply to ensure that everything runs smoothly and you’re left with a positive experience.

1. Be Specific in What You’re Donating

The most obvious problem with working pro bono is that there is no correlation between cost and value.

Budget reins in project ambitions in a regular designer-client relationship; the more you ask for, the more it costs. Everyone encounters clients who want an ecommerce store “just like Amazon,” only to then rapidly downscale their plans when the actual development cost of a site on that scale is made clear.

working pro bono…there is no correlation between cost and value

But when there is no development budget, ambitions quickly escalate. Clients do not necessarily understand the work involved, and if they’re not footing the bill, there’s no incentive to learn.

As the professional, you need to guide them. Set limits on what you’re expecting to donate, and use that to frame what is reasonably achievable.

“I’m donating 40 hours of my time, which normally costs $3000.” Or, “I’m donating my SEO package, which is enough to meet your initial goals as discussed.” They are both perfectly fine.

The purpose is not to highlight your generosity; it’s to establish clear boundaries to prevent scope creep.

2. They’re Not Doing You a Favour

Any client who suggests that their project will be good for your portfolio or gain you “exposure” knows they’re underpaying you. When you hear it from a pro bono client, walk away immediately.

The client needs to understand you are donating your expertise, not because you need to, not because you’re expecting something in return, but because you’re an awesome human being who wants to make the world a little better.

A client who thinks you’re getting something out of the arrangement does not understand your commercial value and will treat you as a novice. Your evidence will become guesses, your decisions will become suggestions, and the client will have little faith in the project outcome.

Clients, whether paying or not, need guidance. If they don’t respect you and believe in your guidance, they will start to cast around for other opinions to the detriment of the project outcome and your relationship.

This brings us neatly on to…

3. Everyone’s an Expert

Q. What’s the difference between an amateur and a professional? A. Professionals get paid.

You’re not getting paid, so in the client’s eyes, you’re now an amateur. Hey, guess what? Their 12-year-old daughter is an amateur too, and her views are now equally valid.

When you’re working pro bono, you can expect a lot of “help.” You’ll find that someone’s niece is planning to major in graphic design…when she graduates high school…in four years. You’ll find that someone’s partner has a hiking blog, read an SEO article, and is happy to “give it a try.” You may even find that the client themselves fancies a career switch to web design and doesn’t think it looks too hard.

Shut that **** down immediately. Smile, be gracious. Explain that, of course, you’re happy for contributions, and then avoid them like the coronavirus.

You’re donating a professional service that you’ve spent years developing, and you’re donating it to a cause that you value. You’re not there to increase someone’s chance of getting into college or to distract someone from their boring day job. If you do want to mentor people, there are places you can do that.

Everyone Actually Is An Expert

The nature of pro bono work is that more often than not, the people involved actually are experts. The simple truth is that people who aren’t experts in something tend to be in low-paying employment and are too busy trying not to be in low-paying employment to donate their time.

Like you, the people volunteering their time are doing so because they can afford to. For example, you may find that the organization’s head of accounts spends Monday–Friday as a tax advisor; the head of outreach is a project manager at a construction firm; the head of safeguarding is a school teacher.

People bring transferable skills to pro bono roles. Be sensitive to the fact that just as you are an expert in your professional context, so may they be. Simply not being an expert in design does not make them an idiot.

4. Do Not Foot the Bill

It’s tempting to simply donate everything to do with the project: the domain name’s going to cost $10? Well, it’s only $10; hosting’s $5/month? Well, it’s not too arduous to set up a small space on your own server.

imparting your experience sets the organization up for future success

However, when you give everything away, the client doesn’t understand the cost or value they’re receiving. As a professional, it’s part of your job to educate the client on the costs of a project like this; imparting your experience sets the organization up for future success.

Be clear at the start of the project that the client will be responsible for all expenses.

If you wish to — and you should not feel obliged — you are always free to make a financial donation equivalent to the expenses.

5. Stick to Office Hours

When you agree to do pro bono design work, the chances are that you know the person or organization you’re doing the work for. There’s almost always a personal connection of some kind, which means that the person or organization doesn’t see you in the professional context that normal clients see.

All good clients will respect the fact that you don’t answer emails on a Sunday morning. Not so the charity client. Not only will the charity client assume that you’re available outside of office hours, they may even think they are doing you a favor by not disturbing you during your regular office hours.

It’s important that you find some downtime outside of work to live your life. If you don’t want your evening out with friends to descend into an impromptu planning meeting (you don’t), set clear boundaries about when and how you’re prepared to work on the project.

Unless you’re self-employed, you can’t donate time when you should be working; what you can do is append pro bono work to your paid employment — do an hour after work, on weekday evenings, for example.

If you are literally doing this in your spare time, then allocate a specific time slot, such as a Saturday afternoon, and stick to it.

7. Stick to the Plan, and the Deadline

It is a universal truth that projects run better when there’s a structured approach. It doesn’t matter if it’s lean, agile, waterfall, or whatever you want to dub it. What matters is that you have a plan that works for you and is suitable for the project goals.

A structured approach, especially one that includes a timeline, will combat most disruptions. On the project I was working on recently, I was preparing for final sign-off when one volunteer announced it was time to “start thinking about what pages we need on the site.” 🤨

Discipline is crucial in pro bono work because different stakeholders will have different levels of commitment; some people will be full-time volunteers, others will be donating an hour per week. What matters is that the project that you are responsible for runs on your schedule.

8. You Have Zero Availability

Non-profits tend to talk to one another. When your friends and family see what you’ve done for Joe’s startup, they will start having ideas of their own. The client you’re completed the project for will have other projects lined up. When you aren’t charging, there’s no shortage of clients.

be prepared to say, “no,” at some point

Before you agree to do any pro bono work at all, be prepared to say “no,” at some point.

The simplest way out is to say you have zero availability: you’re already booked up with paying work, or your boss has let you know she needs you for overtime next month.

Don’t feel bad about it. It’s probably true. There are only so many hours in the day, and even if you do have some time to spare, doesn’t your partner, dog, or social life deserve some attention?

There’s No Profit In Non-Profits

Working for free is not transactional. It probably won’t benefit your portfolio. It definitely won’t lead to paying work. Any skills or experience you acquire probably won’t be transferable. (It might give you the topic for a blog post.)

If the work were meant to benefit you, it would be called personalis bono.

Nevertheless, many of us will find ourselves agreeing to do pro bono work, either out of obligation or idealism. It’s not something to shy away from; changing the world — whether for a group or an individual — is a noble pursuit.

The key is that while you will not profit, neither should you suffer a loss. Volunteering your time, skills, and experience should be a sustainable process. One that you will not come to regret.

 

Featured image via Unsplash.

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PostgreSQL is an open-source, versatile, and most popular database system around the world. However, it does not have any features for high availability.

Enter Patroni.  Patroni is a cluster manager tool used for customizing and automating deployment and maintenance of high availability PostgreSQL clusters. It is written in Python and uses etcd, Consul, and ZooKeeper as a distributed configuration store for maximum accessibility. In addition, Patroni is capable of handling database replication, backup, and restoration configurations.

Source de l’article sur DZONE

Craft CMS is increasing in popularity, and as it does, the previously relatively scant range of plugins is growing rapidly.

There are plugins for Craft ranging from simple field utilities to the full ecommerce solution provided by Pixel & Tonic — the makers of Craft.

An early decision that has borne fruit for Craft has been the plugin licensing model. Paid plugins for Craft charge an initial license fee and then a reduced annual renewal price for updates. This ongoing payment structure ensures plugin maintenance is economically viable for developers, and as a result, Craft plugins tend to be updated more often and are abandoned less.

The best plugins depend very much on the site you’re developing and what you’re trying to achieve. However, some are so universally useful that I install them on virtually every site I build; here’s a list.

1. Redactor

Installing Redactor is a no-brainer when it comes to picking your plugins. Maintained by Pixel & Tonic, it’s a rich text field that extends Craft‘s basic text input. It’s so useful it may as well be part of the core Craft code.

One of the best features is the ease with which Redactor can be customized. Just duplicate the settings file inside the config directory and edit its contents to alter what editing options are available; it’s simple to create anything from a field with a bold option to a full rich text editor. In addition, each Redactor field can be set to use any of the settings files.

Free

2. Retcon

When you’re outputting code from a rich text field like Redactor, you’ll get clean HTML output — which most of the time is what you want. However, if you’re using something like Tailwind, those classes are non-negotiable. I’m not a fan of Tailwind, but I am a fan of using classes in my CSS selectors instead of element names.

Retcon is an invaluable plugin that extends Twig filters to supply a host of options when you’re outputting content. It can add classes to elements, insert attributes, modify the element type, and tons more.

Free

3. Venveo Bulk Edit

During the life of a site, there’s a good chance that you’re going to have to alter fields and sections after the content is in. It’s a common problem if you’re importing data from another platform using FeedMe, or if you have an indecisive client, or even if the site is simply growing.

Venveo Bulk Edit is a plugin that integrates closely with the Craft UI and allows you to edit the contents of multiple entries at once. This plugin has saved me hundreds of hours that would otherwise have been spent painstakingly editing entries one at a time.

Free

4. Super Table

At some point, you’re going to need a configurable list of inputs. Maybe you’re creating a list of documents to download, building a directory, or even your site navigation. You could create a new channel and then add the entries as an entry field, or even set it up with a matrix field, but this is awkward to edit even with Craft 3.7’s new editing experience.

I’m a big fan of opting for the simplest solution, and in this case, the simplest option is a table field. Unfortunately, Craft’s built-in table field has limited field type support. Super Table, on the other hand, supports almost anything, giving you a powerful, orderable set of fields.

Free

5. No-Cache

Craft has a really powerful caching system. It allows you to cache whole or partial templates, and it‘s intelligent enough to know when you’ve edited content that has been cached so that it can be re-cached.

Understanding Craft’s caching is vital; as a very general guide, dynamic content benefits from caching, but static content does not.

However, you will regularly encounter situations where you want to opt out of the caching. A blog post, for example, could be cached, but the time since it was posted must not be, or every post would appear to have been published “today” until the cache is refreshed.

The No-Cache plugin adds a couple of Twig tags that allow you to temporarily opt-out of the cache. This means that you can cache larger sections of your templates, simplifying your caching decisions considerably while still being able to fine-tune what is cached.

Free

6. Retour

Sooner or later, you’re going to have users hitting 404 errors. If you’re restructuring a site and changing the architecture, it will be sooner. To avoid breaking the UX and SEO, you need to add redirects.

Retour is a helpful plugin that sits in your dashboard side menu. Anytime a user triggers a 404, Retour will flag it up, so you can decide how to redirect the URL in the future.

$59 for the first year; $29/year for updates after that

7. Sherlock

One of Craft’s big strengths is its security. A lot of attention has gone into making sure that the core installation uses best practices. However, as with any CMS, potential security vulnerabilities start to creep in as soon as you introduce 3rd-party code (WordPress’ biggest vulnerability by far is its plugins).

You only need to look at the size of the vendor directory in your installation to see how many 3rd-party dependencies your site has. Even a small site is a house of cards.

Sherlock is a security scanner that performs a number of different tasks to help you stay secure, from checking on security threats in 3rd-party scripts to checking directory permissions. The paid version will even let you limit IP addresses if your site comes under attack — although your hosting company may well do this for you.

Lite: Free
Plus: $199 for the first year; $99/year for updates after that
Pro: $299 for the first year; $149/year for updates after that

8. Imager X

Craft’s built-in image transforms are a little limited. For example, they only work with actual assets, not remote images.

Imager X is an excellent plugin that, among many benefits, allows you to transform remote images. In addition, its refined syntax is perfect for coding complex art direction.

Imager X isn’t cheap, but considering the enormous importance of image optimization, unless you have a straightforward set of images to manipulate, it’s an investment you’ll be glad you made.

Lite: $49 for the first year; $29/year for updates after that
Pro: $99 for the first year; $59/year for updates after that

9. SEOMatic

SEOMatic is the SEO solution most Craft developers default to, including Pixel & Tonic themselves.

You’ll need to define the basics in its settings, and you may find yourself creating extra fields specifically for it to pull data from, but the handy progress bars on its dashboard page will give you an overview of what’s set and what needs to be done.

SEOMatic is another premium plugin, but implementing it is far simpler and cost-effective than digging through all those meta tags and XML files yourself.

$99 for the first year; $49/year for updates after that

Must-Install Craft CMS Plugins

The Craft ecosystem is rapidly growing, and the diversity of the plugins available increases as Craft is utilized for more and more sites.

But despite the lure of shiny new plugins, there are some tools that I return to again and again either because they elegantly fill a gap in the core Craft feature set or because I’ve tried them, and I trust them to be robust.

These are the plugins that I have found most useful in the last couple of years, and installing them is the first thing I do when I set up a new Craft installation.

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There’s no shortcut to success when it comes to Google search results. That is unless you count pay-per-click advertising.

While pay-to-play will shoot your site to the top of the SERP immediately, it’s not a sustainable strategy for maintaining your position there. So, you’re going to have to get serious about SEO.

This guide will show you what to do to improve your SEO ranking and start seeing results this year:

  1. Use Google Analytics to track metrics
  2. Get an SSL certificate
  3. Improve mobile page speed
  4. Design a mobile-first UI
  5. Make your site accessible
  6. Optimize your images
  7. Create great content
  8. Structure your content for scannability and readability
  9. Create click-worthy title tags and meta descriptions
  10. Choose one focus keyword per page
  11. Improve your internal link strategy
  12. Use only trustworthy external links
  13. Get your site listed as a featured snippet
  14. Get high-quality backlinks
  15. Create a Google My Business page
  16. Refresh Your Content
  17. Regularly monitor Google Search Console

How to Increase Your Website’s SEO Ranking

If you can improve your SEO ranking — and get your pages closer to, if not on the highly coveted top SERP — you will:

  • Boost your site’s overall visibility as its authority in search grows;
  • Bring high-quality traffic to your pages;
  • Drive-up your conversion rate.

That said, search engine optimization is most effective when it’s an ongoing strategy as opposed to something you set up and forget about. So, some of the suggestions below will only need to be implemented once, while others you’ll have to return to every six months or so to make sure your site is on track.

Let’s get started.

1. Use Google Analytics to Track Metrics

If you haven’t yet begun tracking your website’s activity with Google Analytics, it’s the very first thing you need to do.

While Google Analytics alone can’t tell you how well or poorly your website ranks, there’s valuable data in there about what happens to the traffic that arrives from Google. Or any search engine your visitors use.

You can find this information under Acquisition > Source/Medium:

What you want to see here is that (1) you’re getting lots of visitors from organic search results (as opposed to paid) and (2) that they’re highly engaged. So, that means:

  • Longer times on site;
  • Multiple pages visited;
  • Lower bounce rates.

And if you configure Google Analytics to track different conversions on your site, you can see how well those organic visits convert.

Obviously, there’s a lot more you can track here. But you must understand if your SEO efforts are working in the first place, and that’s where you’ll get your confirmation.

2. Get an SSL Certificate

HTTPS has long been one of Google’s SEO ranking factors. Yet, of the two billion-plus websites that are online today, BuiltWith data shows that only 155 million have an SSL certificate installed:

Security and privacy are major concerns for consumers. So if you want to increase their confidence in your website, installing an SSL certificate is an easy thing to do. And it’ll put you in Google’s good graces, too.

If you don’t have one already, get one for free from Zero SSL.

3. Improve Mobile Page Speeds

Mobile loading speeds became a Google ranking signal in July 2018.

It was something we saw coming ever since smartphones overtook the desktop as the primary device people used to access the Internet. Once it became a ranking factor, though, mobile page speed was something we could no longer treat as a “nice to have.” It became a must.

And with Google’s most recent Core Web Vitals algorithm update, there’s no ignoring how big of a role your site’s mobile loading speeds (i.e., performance) play in ranking it.

To ensure that your site meets Google’s expectations for speed, bookmark the Core Web Vitals tool. It’ll tell you how your site performs across all four of the major ranking categories.

You’ll find your speed-related issues at the bottom of the page, along with resources to help you resolve them.

Most of those tips will have to do with optimizing your code. However, there are other things you can do to make your site load quickly:

  • Use well-coded themes and plugins;
  • Remove unused themes, plugins, media, pages, comments, backups, and so on from your database and server;
  • Install a caching plugin that’ll minify, compress, and otherwise make your site lightweight and fast.

It’s also not a bad idea to review your web hosting plan. You might not have the right amount of server power or resources to keep up with your existing activity.

4. Design a Mobile-First UI

On a related note, a mobile-first design can also improve your site’s loading speeds. Rebekah Carter wrote a really helpful guide on how to do this last year.

In addition to speeding things up — since you won’t be trying to jam a bunch of desktop-first design and content into a smartphone screen — it’s going to help your site rank better.

Just be careful when you do this. A mobile-first design doesn’t mean creating a scaled-back version of the larger site for smartphone users.

In fact, Google explicitly tells us not to do that and why:

“If it’s your intention that the mobile page should have less content than the desktop page, you can expect some traffic loss when your site is enabled mobile-first indexing, since Google can’t get as much information from your page as before.”

And if your response is that the content on desktop-only doesn’t matter, then it really shouldn’t be there. Don’t waste your visitors’ time with useless or repetitive content, as it’ll only give them more reason to abandon your site.

5. Make Your Site Accessible

Accessibility has come to the forefront of the SEO discussion thanks to Core Web Vitals.

Now, running your site through the tool will tell you if there are any inaccessibility issues that Google will ping you for. But that doesn’t make your site completely accessible.

Considering the rise in website accessibility-related lawsuits, you’ll want to take this seriously.

Because a bad experience due to inaccessibility won’t just cost you visitors and a lower search ranking, it’ll cost you a lot of money, too.

Here are some things you can do to ensure that your site and all its content is accessible.

6. Optimize Your Images

Technically, image optimization falls under the page speed tip. However, that’s not the only way you should be optimizing your images, which is why I wanted to address this separately.

According to HTTP Archive, the average weight of a mobile web page these days is 1917.5 KB. Images take up a sizable chunk of that weight:

Because of this, bloated image sizes are often to blame for slow pages.

You can do several things to optimize your images for speed, like using lightweight formats, resizing them, and compressing them. You’ll find 6 other image optimization tips here.

While those tips will help you speed up your site and, consequently, improve your SEO ranking, there’s something else you need to do:

Add alt text to your most important images.

One reason to do this is to improve accessibility. Another is so your web page can rank in both the regular Google search results and image results as this search for “WordPress by the numbers” does:

If you can write alt text that perfectly describes your graphic and matches the image searchers’ intent, you can create another ranking opportunity for your page.

7. Create Great Content

There are many technical ranking factors you have to pay attention to if you want to create a good experience for your visitors and rank well as a result. However, none of that will matter if your content sucks.

So, how do you make great content? It really depends.

Think about the difference between a page describing your web design services and a product page for a blender.

Your web design services page would need to:

  • Explain why hiring a web designer is a must;
  • What your design services entail;
  • What they can expect in terms of results;
  • Include some proof in the form of testimonials or portfolio samples;
  • Have information on next steps or how to get in touch.

That would be a comprehensive and useful page. If business owners searched for “hire a web designer near me” or “should I hire a web designer?”, that page would sufficiently answer their query.

A product page, however, would need to:

  • Provide a brief summary of the blender;
  • Show photos of the blender, different angles of it, as well as different variations of the product;
  • Display the price;
  • Allow customers to Add to Cart or Save for later;
  • Include technical specs of the blender;
  • Recommend related products;
  • Display sortable customer testimonials and ratings.

The last thing a shopper would want is to be directed to a product page that reads like one of your services pages.

So, great content not only needs to be well-written and error-free, but it needs to match the searcher’s intent and expectations. If you can do that, your visitors will stay as long as they need to read through everything, which will help strengthen the page’s ranking.

8. Structure Your Content for Scannability and Readability

Including necessary details and in the right format is an important part of making a page’s content valuable to the visitor. The structure is going to help, too.

For starters, you want to make sure every page is human-readable. So, that involves:

  • Shorter sentences and paragraphs;
  • Linkable table of contents for longer pages;
  • Header tags every few hundred words;
  • Descriptive and supportive imagery throughout;
  • Text callouts like blockquotes and bolded phrases.

By making a page less intimidating to read and easier to scan for a quick summary of what it is, you’ll find that more visitors are willing to read it and follow your calls to action.

You can use a tool like Hemingway to improve your page’s readability. Quickly pop the text of each page into the editor and follow the recommended suggestions:

You’re also going to have to think about how well Google’s indexing bots can read your page. They’re smart enough to pick up on cues but not smart enough to sit down and read your article on the benefits of Vitamin D or how to install a new showerhead.

So, you’ll need to use HTML meta tags as well as hierarchical header tags to tell the bots what the page is about.

If you’re building a WordPress site, you can use the Yoast SEO plugin to analyze how scannable and readable each page of your site is (among other things):

9. Create Click-Worthy Title Tags and Meta Descriptions

To get eyeballs on your really great content, the brief preview users see of it in search results needs to be able to lure them in. Get more clicks to your site from search, and Google will take notice.

But they can’t just be superficial clicks. If Google notices that your page is getting a ton of traffic that almost immediately drops off once they see the content on the page, your page will not fare well in search results.

So, your goal is to stay away from clickbait-y title tags and meta descriptions and make them click-worthy.

The first thing to focus on is the length. Google only gives you a certain amount of space to make your pitch.

There are many tools you can use for this, but I prefer Mangools’s SERP Simulator:

It allows you to play around with your URL, title tag, and meta description and to watch in real-time as it fits the allotted space. You can also compare it to the pages that currently rank for the keyword you’re going after, which can be a really useful reference point. After all, if those sites have made it to the first SERP, then they’re doing something right.

Another thing to think about when writing click-worthy titles is how engaging they are.

The tool I recommend for this is CoSchedule’s Headline Studio:

I don’t find this useful so much for basic web pages. You don’t need to get creative with something like your About or Contact pages. But for content marketing? If you want to beat out competing articles for attention in Google, this tool will be very useful.

10. Choose One Focus Keyword Per Page

It’s not as though you can add a keyword tag to your page, and Google will automatically rank your site for it. That’s not what keyword optimization is.

Instead, what you do is select one unique keyword per page and write the content around it. So, it’s really more about creating a clear focus for yourself and then comprehensively unpacking the subject matter on the page.

Keep in mind, though, that if you want to improve your chances of ranking for the keyword, it needs to be relevant to your brand, useful for your audience, and your site needs to actually be able to compete for it.

You can use the Google Keyword Planner to find keywords that fit those criteria:

Ultimately, you should choose a keyword that:

  • Has a decent amount of monthly searches — over 1,000 is what I aim for;
  • Have “Low” to “Medium” amount of competition, but the lower, the better;
  • Matches the user intent. So take that keyword, put it into Google and see what you find. Then, look at the sites on that first page of search results. Do they match what your own page will address? If so, then you’ve found a keyword that aligns with your users’ search intent.

Now, if you’re writing great content that addresses your visitors’ questions and concerns, then optimizing for your focus keywords will happen naturally. The same goes for related keywords you might want to target. As you write the content for each page, the keywords will organically appear.

But remember how I said Google’s indexing bots need certain HTML and header tags to “read” the content on the page? This means you’ll need to include the focus keyword in some of those areas, so there is no question about what the page is about.

Here’s where your focus keyword should show up:

  • Title tag (H1);
  • Meta description;
  • Slug (hyperlink);
  • Within the intro;
  • The first H2 header tag;
  • Alt text for the most important image on the page;
  • Within the conclusion.

It should also appear throughout the page, along with variations of the keyword that people might search for.

You can use the Yoast SEO plugin to analyze this as well.

11. Improve Your Internal Link Strategy

Okay, so here’s where we start to get into SEO strategies that Google might not directly care about, but that can still drastically improve how well your site ranks.

Internal links, in particular, are valuable because they create an interconnected structure for your site. Here’s a basic example of why that’s important:

Let’s say these are the pages on your website. Each of them can be accessed from the home page and main navigation. This structure tells us that each page is related to the overall message and mission of the company, but they are not related to one another. And that doesn’t make sense, right?

When you’re educating visitors on your Web Design services, it’s naturally going to come up that you also happen to specialize in WordPress and eCommerce design. So, those internal links should appear on your Web Design page. And vice versa.

In addition, your Portfolio and Contact Us pages are likely going to be the most common CTAs on the site. Your prospective clients shouldn’t be forced to backtrack to the homepage or scroll up to the navigation to take action. By including these internal links or buttons within the content of the services pages, you’re giving them a quick and direct line to the next steps.

The more intuitive you make the user journey, the easier it will be for them to convert.

This is one reason why websites with a strong internal linking structure perform well in search results. Another reason is that internal links help Google’s bots find all of the content on your site and better understand how they relate to one another.

12. Use Only Trustworthy External Links

Link juice is one of the reasons why business owners are obsessed with getting backlinks. We’ll get to that shortly.

But it’s also something that comes into play when choosing external links to include on your site.

Link juice is the idea that one site can pass its authority to another through a dofollow link. So, by linking out to authoritative and trustworthy sources, your site may raise its own clout with the search engines because of that connection.

However, it works both ways. If you create external links to websites with misinformation that pose a security threat to visitors or are otherwise untrustworthy, that bad reputation can do your website harm.

So, make sure that every external link you use is necessary and reliable. If not, get rid of it.

13. Get Your Site Listed As a Featured Snippet

I said earlier in this post that pay-per-click advertising is the only way to shortcut the SEO process and get on the first page of Google. That’s not entirely true.

We’ve already seen how optimizing your images for Google Images search can shoot your site to the top of results. Another way to get ahead is by optimizing your page using structured data to land a spot as a featured snippet.

Like this page from Bankrate that answers the question “how do you get a loan”:

Remember that structured data alone won’t instantly move your web page into the featured snippet space. The content needs to be the best it can be, and the structured data needs to be well written.

Schema.org was created to help you pick the right category and write the structured data for it:

Use this to write up the relevant microdata for the pages to make the most sense to do so. For instance, an About page probably wouldn’t benefit from having structured data attached to it. However, a lengthy blog post that explains a step-by-step process would.

There are WordPress plugins (Yoast is one of them) that will help you insert this code into your pages if you prefer.

14. Get High-Quality Backlinks

Backlinks pointing to your website are a huge indicator to Google that your site is share-worthy and authoritative.

However, like everything else in SEO, you can’t cheat your way into a bunch of backlinks. They need to come from authoritative sources, and they need to be relevant. That’s why paying or bartering for backlinks isn’t usually effective. If your web page’s backlink doesn’t organically fit within the content on their site, visitors aren’t going to click on it.

There are lots of ways to go about building up a repository of backlinks that do generate authority for you and improve your SEO ranking in the process:

Get active on social media and become an authority there: The rule is generally that 80% of your posts need to be non-promotional. By sharing content from all kinds of sources that are relevant to your audience, you’re going to get more meaningful engagement. And this’ll eventually put the spotlight on your own content and get people to share it on social media, too.

This is something that Google will look at when ranking your site: What sort of social signals are coming from your brand?

Get featured as an expert: You don’t need to become an influencer for people to view you as an expert in your field. It’s all about your reputation.

By leveraging your reputation to get speaking gigs, you’ll grow your authority even more. Just make sure they’re relevant to what you do. So, look for podcasts, webinars, and conferences in your field that are looking for experts.

Become a guest blogger: If public speaking isn’t your forte, that’s okay. Turn your attention instead to lining up guest blogging gigs.

By writing high-quality content for authoritative websites (whether you get paid or not), you’ll bring more attention to your own brand. And Google will pass that authority onto your site.

15. Create a Google My Business Page

Any business can create a Google My Business page. There are a number of SEO-related benefits to doing this.

The first is that local businesses can literally put themselves on the map with Google My Business. Here’s what a Google search for “restaurants near me” looks like:

Even if your site doesn’t appear on the first SERP, the map that sits at the top of search results can give you a front seat anyway.

Another reason to create a My Business page is that you get to control your knowledge graph sidebar, like Ford’s Garage does here:

By including high-quality graphics, pertinent details about the business, and collecting positive customer reviews, this knowledge graph could do your brand’s reputation a lot of good in the eyes of Google and your prospects.

16. Refresh Your Content

This is useful for all of the content on your site, even your most high-performing pages.

If your site is starting to gain traction, take a close look at your Google Analytics data. You may find a few pages that no one seems to be paying attention to or, worse, that they always seem to bounce from.

In Google Analytics, go to Behavior > Site Content to figure out which pages are underperforming.

Then, ask yourself:

  1. Is this page even a necessary part of the user journey? If not, you can probably scrap it and have one less distraction on your site.
  2. If this page is necessary, what do you need to do to make it more valuable and relevant to your audience?

With the most popular pages on your site, it’s not unreasonable to expect that at least part of what you originally wrote will go stale or become irrelevant within a year or two. So, it’s a good idea to refresh these as well.

To do that, it’s simple. Do a search in Google for your focus keyword. Read through the top five results and see what sort of information your post is missing. Then update it accordingly.

Anything outdated or irrelevant should also be stripped out.

17. Regularly Monitor Google Search Console

Last but not least, you should keep your eyes on Google Search Console.

There’s a lot of valuable information in here that will tell you why your site might not be ranking as well as it could. You’ll find issues related to:

  • Indexing
  • Mobile usability
  • Security
  • Core Web Vitals

You’ll also find data on how well your site is ranking in general. You’ll find this under the Performance tab:

Use this to identify:

  • Which keywords you’re ranking for and are driving traffic to your site;
  • Which keywords you’re getting the most impressions from but not getting clicks from;
  • Which keywords you’re getting the most clicks from but not a lot of impressions;
  • Which keywords you rank low for and could stand to improve upon.

You can learn a lot about how strong your SEO strategy is. Just use the Clicks, Impressions, and Position tabs to sort your data so you can better understand what’s going on.

Then, prioritize fixing the pages that can and should be bringing your site highly qualified traffic but aren’t.

Wrap-Up

If you’re wondering how long it’ll take before you see an improvement in your SEO ranking, it depends. If your domain’s current authority is low, it can realistically take about six months to see major changes. That said, if you implement all of the suggestions above, you can certainly expedite that.

Just remember that there are no real shortcuts in SEO. You need to have an authoritative and trustworthy website and brand before anything else. So, take the time to build your credibility online so that these SEO tactics can really work.

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This article explains creating or setting up a cypress.io end-to-end testing framework from scratch using Typescript. Unlike another tutorial, this explains setting up the Cypress framework using Typescript in a simple and easy way. This article is helpful for whoever wants to set up the Cypress Typescript automation framework for the first time. Also, I know that there are many, migrating from different automation frameworks like Protractor, webdriver.io, etc. this will be helpful for them too.

This Tutorial shows page object model creation as well, however you can use it for any type of framework by skipping those steps.

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Asset management and website performance optimization are two of those unavoidable headaches faced by every website owner.

A digital asset management (DAM) platform can provide centralized asset repositories with intuitive dashboards to help you manage assets. On the other hand, an image CDN can help you get rid of that messy responsive syntax and provide dynamic asset optimization with huge performance boosts.

The problem is that website performance has become such a competitive factor that DAMs with other priorities tend to fall short. On the other hand, specialized image CDNs don’t solve the problems associated with image management, particularly within organizations.

With that in mind, I propose solving these problems for good by putting together image management and optimization stack using ImageEngine and Cloudinary. Instead of being a comparison between these two tools, this article describes the benefits of using them to complement each other.

Features and Asset Management Capabilities

As a DAM, Cloudinary provides you with a visual interface to store, manage, and edit your image and video assets. In that way, it’s not much different from any other professional image managing software such as Adobe Bridge, except that it’s an online, browser-based service.

Using the Media Library, you can upload, delete, and organize images in folders, for example. The visual image editor allows you to make advanced transformations and image touch-ups and see the results instantaneously using tools like sliders, dropdowns, etc. You can even chain transformations together for multi-layered effects.

Cloudinary also allows you to manipulate images and videos this way using their URL-based API.

Cloudinary has additional auxiliary features that make asset management easier (especially in organizations), such as backups, role-based multi-user admin, and feature extensions via third-party integrations and add-ons.

This is something most image CDNs don’t provide. Instead, they allow you to access and transform images using URL manipulation. Transformations are usually made using string-based parameters or directives. A serverless, headless DAM, if you will.

However, the advantage of using a dedicated image CDN like ImageEngine, is that it can usually provide enhanced asset optimization. ImageEngine, for example, is an intelligent image CDN that uses WURFL device detection to finely read the context an image is accessed from (device model, PPI, OS, browser, resolution, etc.) and then chooses the optimal image for that configuration.

This frees up website owners from having to do any additional optimization. This business logic is also built-in to all of their global PoP servers, and ImageEngine specifically delivers cache-hit ratios close to 100%. The following performance section will illustrate the difference this can make in practice.

Check out the key differences between ImageEngine and Cloudinary. And, for a deeper insight, see the comparison with other similar CDNs, like imgix and Cloudflare

Performance

Just to cover our bases and prove that this is an effective asset management and optimization stack, I’m also going to affirm it using a Lighthouse performance audit. Here is a quick summary of the results:

For this test, I built a web page with a tonne of images with overly large file sizes. In this first Lighthouse audit, I didn’t apply any optimization to the images. Here’s the result:

As you can see, we had some major problems when it came to the loading time of our assets. Overall, the page took more than 10 seconds to load. One of Google’s crucial user-centric performance metrics, LCP, scored a miserable 7.5s. Lighthouse suggested that some of the main problems encountered were the asset file size, inefficient cache policies, using non-optimal image formats, and improperly sized images.

Both Cloudinary and ImageEngine are supposed to address all of these factors with their auto image optimization. In the next audit, I used the same page and content but served my images via Cloudinary:

As you can see, there is improvement in most factors. FCP is now in the green, and both the Speed index and LCP times have almost halved. Even TTI and CLS improved slightly. That being said, it’s still nowhere near optimal, and we’re still falling short of the all-important 3-second loading time ceiling.

So, finally, let’s do another Lighthouse audit – this time using ImageEngine on top of Cloudinary. Here are the results:

With ImageEngine, I finally scored in the green with 95. All the metrics that have to do with the sheer speed at which image content loads improved. The Speed Index and LCP, which is the most important, improved dramatically. CLS scored worse, but this typically varies from test to test.

You can find another and more extensive breakdown of the performance and pricing comparison here.

Transformations, Bandwidth Utilization, and Cost

Cloudinary’s pricing plans work on a credit-based system. Starting with the free account, you get 25 credits/month. Each credit can be used for 1,000 transformations, 1 GB of storage, or 1 GB of net viewing bandwidth. The other two packages cost $99 for 225 credits and $249 for 600 credits, respectively.

You should plan to generate a minimum of 5 transformations per image. In effect, that limits you to around 200 images with the free plan, excluding whatever manual transformations you make.

ImageEngine’s Basic plan costs $49 and provides you with 100 GB of Smart Bytes. Smart Bytes are based on optimized image content and translate to roughly 400-500 GB of raw images.

So, with Cloudinary, you have to compromise between bandwidth and storage usage as well as the number of transformations you can make. Transformations for Cloudinary are counted as they are dynamically generated on-demand.

However, if you use ImageEngine for optimization, you can switch off Cloudinary’s auto-optimization. When a new image variant is needed, it will be generated and delivered via ImageEngine. Considering variant count isn’t limited by ImageEngine, this will drastically cut down on the number of credits you’ll need to spend on transformations.

Effectively, that means you could use the bulk of your Cloudinary credits purely for storage and specific transformations. For example, advanced cropping, applying effects, or color adjustments. These are, after all, the main functions of a DAM.

With this setup, ImageEngine’s Basic plan and Cloudinary’s free plan should be adequate for most websites, saving around $50 a month.

How to Implement Cloudinary with ImageEngine

Signing up for Both Services

As it will house all of your image assets, the logical place to start would be to sign up with Cloudinary.

Create a (free) account, and make sure to take note of your “cloud name” during the setup wizard. This will be the name of your designated storage location on the Cloudinary platform and is usually a garbled string like di2zgnxh0 by default. However, you can change this to something more meaningful.

Once you’ve signed up, you can start uploading your image assets and creating different versions/transformations of them. Setting up Cloudinary integration on a CMS, like WordPress, is usually straightforward. Just indicate the CMS you’ll be using, copy the API key, install the plugin, and activate it.

Next, sign up for a free trial with ImageEngine. There will also be a short setup wizard during which you will:

  1. Provide ImageEngine with the website where your images will be delivered.
  2. Supply your image origin (in this case, your Cloudinary web folder). For now, you can only add the Cloudinary, e.g., res.cloudinary.com.
  3. Get your ImageEngine image-serving domain, e.g., {randomstring}.cdn.imgeng.in

When in your ImageEngine dashboard, you’ll see this domain listed under “Engines” as well as an entry for Cloudinary under “Origins.” Edit the latter and under “Advanced,” add your Cloudinary folder to the “PATH” field.

That’s it, you should now be able to store and manage images via Cloudinary and serve them via the ImageEngine CDN.

Dynamically Loading Specific Image Variants

Let’s take a look at a use case for loading different transformations of individual images on your site. This example will showcase how you can use Cloudinary’s advanced image editing tools to transform images while still reaping the optimization rewards of using ImageEngine as your image CDN.

A popular practice today is to use rounded images for team, client, or profile portraits. Using Cloudinary, you can load this transformation using the following URL:

https://res.cloudinary.com/myimages/image/upload/w_400,h_400,c_crop,g_face,r_max/w_200/profile.jpg

This will resize the image to 400 by 400px, focus on the face, and apply the maximum amount of radial cropping around it – to a width of 200px.

The same image can then be accessed via your ImageEngine delivery engine simply by swapping out the domain:

https://images.myimageengine.com.imgeng.in/image/upload/w_400,h_400,c_crop,g_face,r_max/w_200/profile.jpg

NOTE: I added my Cloudinary folder designation (“myimages”) as the path to my image origin. With that config, I don’t need to include it every time I use the image URL.

For example, you can set up the origin like this:

And, then under advanced:

If I specifically wanted to load the profile picture in WebP format (for transparency support, for example), I could add the ImageEngine directive f_webp:

https://images.myimageengine.com.imgeng.in/image/upload/w_400,h_400,c_crop,g_face,r_max/w_200/?imgeng=/f_webp/profile.jpg

ImageEngine and Cloudinary – The Wrap Up

Both ImageEngine and Cloudinary are superb platforms that can make managing image and video assets easier and improve your website maintenance. However, both services have their specialty in which they outperform each other.

For ImageEngine, it’s delivering blisteringly fast image loading times in next-gen formats and with a minimal loss of visual quality.

For Cloudinary, it’s providing a visual interface to organize, store, and edit your image and video assets.

As a further incentive, letting each of these services handle what they’re best at can lead to lowering your long-term operating costs.

 

[– This is a sponsored post on behalf of ImageEngine –]

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Intermine, where I was tasked with creating new user training documentation. For this project, I entirely rewrote the Intermine user documentation — which included images, code snippets, tables, mathematical formulas, and more — using GitBook. This guide will share my experience creating technical documentation using GitBook and act as a de-facto quick-start guide to GitBook.

What is GitBook?

GitBook is a collaborative documentation tool that allows anyone to document anything—such as products and APIs—and share knowledge through a user-friendly online platform. According to GitBook, “GitBook is a flexible platform for all kinds of content and collaboration.” It provides a single unified workspace for different users to create, manage and share content without using multiple tools. For example:

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WordPress powers nearly 40% of all websites, thanks to its commitment to making publication possible for everyone, for free. Combined with premium plugins and themes, it’s possibly the ultimate tool for building attractive, unique, and feature-rich websites without any coding or design experience.

However, you do pay the price for this experience, with WordPress and its third-party products not always being built for performance – whether it’s page loading times or SEO.

Image optimization is a particularly big concern. Images are one, if not the largest, contributors to page weight, and it’s growing significantly by the year. So, while images are crucial for beautifying your website pages, they are also one of the biggest factors slowing it down.

In terms of image optimization, WordPress+Elementor brings very little to the table. WordPress core now comes with both responsive syntax and lazy-loading. Elementor itself also only comes with responsive syntax out-of-the-box. However, these are baseline techniques for image optimization that will deliver the bare minimum of improvements.

This means that, while Elementor makes it easy to design sweet-looking WordPress pages (with tonnes of creatively utilized images), you will probably pay the price when it comes to performance. But don’t worry. We will show you how to dramatically improve web performance by over 30 points on scoring tools like Google’s PageSpeed Insight

Why Optimize Your Elementor Images with ImageEngine?

In general, image CDNs use various techniques to get image payloads as small as possible and deliver image content faster, all while minimizing the visual impact. ImageEngine is no different in that regard.

Firstly, ImageEngine, when used in auto mode, will apply all of the following optimizations that web performance tools like Google’s PageSpeed Insight recommend. For example:

  • Properly size images – ImageEngine automatically resizes images for optimal size-to-quality ratios depending on the screen size of the user device. ImageEngine supports Retina devices.
  • Efficiently encode images – Applies different rates of compression depending on the PPI of the user devices. For example, ImageEngine adapts and more aggressively compresses on higher PPI devices without losing visual quality.
  • Next-gen format conversion – Automatically converts images to the optimal next-gen format according to the browser, device, or OS. ImageEngine can convert images to WebP or JPEG-2000 as well as GIFs to MP4 or WebP.  AVIF is also available in a manual directive mode.
  • Strip unnecessary metadata

While these features are standard for most image CDNs, ImageEngine is unique for its use of WURFL device detection. This gives ImageEngine much deeper insight into the user device accessing a website page and, by extension, its images. Using the screen size, resolution, PPI, etc., ImageEngine can make more intelligent decisions regarding how to reduce image payloads while maintaining visual quality.

This is why ImageEngine brands itself as an “intelligent, device-aware” image CDN and why it can reduce image payloads by as much as 80% (if not more).

ImageEngine also provides a proprietary CDN service to accelerate image delivery. The CDN consists of 20 globally positioned PoPs with the device-aware logic built-in. This allows you to deliver image content faster in different regions while also serving images straight from the cache with a ~98% hit ratio.

ImageEngine also supports Chrome’s save data setting. If someone has a slow connection or has activated this setting, ImageEngine will automatically compress image payloads even more, to provide a better user experience on slower connections.

How to Use ImageEngine with WordPress and Elementor

If you’re using WordPress and Elementor, then chances are you want to spend as little time on development and other technicalities as possible. Luckily, ImageEngine is a highly streamlined tool that requires little to no effort to integrate or maintain with a WordPress site.

Assuming you already have a WordPress website with Elementor, here are the step-by-step instructions to use ImageEngine:

  1. Go to ImageEngine.io and sign up for a 30-day free trial.
  2. Provide ImageEngine with the URL of the website you want to optimize.
  3. Create an account (or sign up with your existing Google, GitHub, or ScientiaMobile account).
  4. Provide ImageEngine with the current origin where your images are served from. If you upload images to your WordPress website as usual, then that means providing your WordPress website address again.
  5. Finally, ImageEngine will generate an ImageEngine delivery address for you from where your optimized images will be served. This typically takes the form of: {randomstring}.cdn.imgeng.in. You can change the delivery address to something more meaningful from the dashboard, such as myimages.cdn.imgeng.in.

Now, to set up ImageEngine on your WordPress website:

  1. Go to the WordPress dashboard and head to Plugins -> Add New.
  2. Search for the “Image CDN” plugin by ImageEngine. When you find it, install and activate the plugin.

  1. Go to Settings -> Image CDN. OK, so this is the ImageEngine plugin dashboard. To configure it, all you need to do is:

a. Copy the delivery address you got from ImageEngine above and paste it in the “Delivery Address” field.

b. Tick the “Enable ImageEngine” box.

That’s literally it. All images that you use on your WordPress/Elementor pages should now be served via the ImageEngine CDN already optimized. 

ImageEngine is largely a “set-it-and-forget-it” tool. It will provide the best results in auto mode with no user input. However, you can override some of ImageEngine’s settings from the dashboard or by using URL directives to manipulate images.

For example, you can resize an image to 300 px width and convert it to WebP by changing the src attribute like this:

<img src="https://myimages.cdn.imgeng.in/wp-content/uploads/2021/03/banner-logo.png?imgeng=/w_300/f_webp">

However, use this only when necessary, as doing so will limit ImageEngine’s adaptability under different conditions.

What Improvement Can You Expect?

Let’s see what results you can expect from using an image CDN to improve your page loading times.

For this, I created two identical WordPress pages using the Elementor theme. The one page purely relied on WordPress and Elementor, while I installed and set up ImageEngine for the other. The page had some galleries as well as full-size images:

The pages used many high-quality images, as you might expect to find on a professional photography gallery, photography blog, stock photo website, large e-commerce site, etc. I then ran page performance tests using Chrome’s built-in Lighthouse audit tool, choosing scores representing the average results I got for each page.

For thoroughness, I tested both the mobile and desktop performance. However, I focused on the mobile results as these showcase more of the image CDN’s responsive capabilities. Mobile traffic also accounts for the majority share of internet traffic and seems to be the focus for search engines going forward.

So, first of all, let’s see the mobile score for the page without ImageEngine:

As you can see, there was definitely a struggle to deliver the huge amount of image content. Google has shown that 53% of mobile users abandon a page that takes more than 3s to load. So, clearly, this page has major concerns when it comes to user experience and retaining traffic.

The desktop version fared much better, although it still left much to be desired:

When digging into the reasons behind the slowdown, we can identify the following problems:

Most of the issues related somehow to the size and weight of the images. As you can see, Lighthouse identified a 3.8 MB payload while the total image payload of the entire page was close to 40 MB.

Now, let’s see what kind of improvement ImageEngine can make to these issues by looking at the mobile score first:

So, as you can see, a major improvement of 30 points over the standard WordPress/Elementor page. The time to load images was cut down by roughly 80% across the key core web vital metrics, such as FCP, LCP, and the overall Speed Index.

In fact, we just reached that critical 3s milestone for the FCP (the largest element on the visible area of the page when it initially loads), which creates the impression that the page has finished loading and will help you retain a lot of mobile traffic.

The desktop score was also much higher, and there was further improvement across the key performance metrics.

If we look at the performance problems still present, we see that images are almost completely removed as a concern. We also managed to bring down the initial 3.8 MB payload to around 1.46 MB, which is a ~62% reduction:

An unfortunate side effect of using WordPress and WordPress plugins is that you will almost inevitably face a performance hit due to all the additional JavaScript and CSS. This is part of the reason why we didn’t see even larger improvements. That’s the price you pay for the convenience of using these tools.

That being said, the more images you have on your pages, and the larger their sizes, the more significant the improvement will be.

It’s also worth noting that lazy-loaded images were loaded markedly faster with ImageEngine if you quickly scroll down the page, again making for an improved user experience.

Thanks to its intelligent image compression, there was also no visible loss in image quality, as you can see from this comparison:

Conclusion

So, as you can see, we can achieve significant performance improvements on image-heavy websites by using the ImageEngine image CDN, despite inherent performance issues using a CMS. This will translate to happier users, better search engine rankings, and an overall more successful website.

The best part is that ImageEngine stays true to the key principles of WordPress. You don’t have to worry about any of the nuts and bolts on the inside. And, ImageEngine will automatically adjust automation strategies as needed, future-proofing you against having to occasionally rework images for optimization.

Source

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