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How to Get Started with the MVP Workflow

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Few things are more important to a web designer or developer’s chances of success than having the proper workflow. The term “workflow” applies to the set of standardized steps you or your company uses to create, test, and deploy designs or products.

Over the years, as development processes have evolved, so too have the workflows experts use to bring their ideas to life. The MVP workflow, or “Minimum Viable Product” strategy, is one of the most popular options in 2022.

Here’s what you need to know about the MVP workflow and how it differs from some of the other standard workflows developers may be used to.

What is the Designer/Developer Workflow?

As mentioned above, the designer/developer workflow is a series of steps used by experts in the web design world to achieve a creative goal. The process includes the steps taken to start a project, evolve it, and finish it. Since software is never developed without tools, the technology you’ll access throughout the development process is also considered in most workflows.

An example of a standard development workflow might look like this:

  • Scaffolding: This is the stage wherein you start your new web project, creating a git repo, downloading libraries, preparing file structures, and completing other tasks to make sure your product is ready to roll out into the world.
  • Develop: This is where you’ll spend most of your time writing code for your application or website. The development process may include various specific tools and support from other staff members.
  • Test: In this stage, you examine the functionality of your code to determine if everything works as it should. If there are errors or issues, you can go back and develop fixes to the potential problems. Your code may go through the development/test process several times before you can move to the next stage.
  • Integrate: This is when you merge the code for your part of the development process with the rest of the team. You can also integrate your code into websites and existing apps at this point. If you’re working solo, you can skip this process.
  • Optimize: You prepare all your assets for use on a production server during the optimization stage. Files are generally optimized to ensure your visitors can view your site easily or access your applications with ease.
  • Deploy: In the deployment stage, developers push code and assets up into the server and allow for changes to be viewed by the public.

What is MVP? (Minimum Viable Product)

Now you know what a developer workflow looks like, you can begin to assess the concept of the “MVP” workflow. The term “MVP” stands for Minimum Viable Product.

The idea of “Minimum Viable Product” applies to a range of industries, from education to healthcare and government entities. This term comes from lean start-up practices and focuses heavily on the value of learning and changing during the development process.

When you adapt your workflow to focus on an MVP, you’re essentially adjusting your focus to a point where you can create a stripped-back version of something new – like an app or a website. The MVP is built just with the core features (the minimum), so you can bring the idea to market and test it as quickly as possible.

For instance, if your goal were to create an attractive new website for a client, an MVP would focus on implementing the crucial initial tools, and nothing else. While you may create checkout pages, product pages, and other aspects of the site, you wouldn’t populate it with content or start experimenting with bonus widgets and apps.

So, how does this offer a better alternative to the standard workflow?

Simply put, an MVP workflow is quick, agile, and easy. The idea is you can validate key concepts with speed, fail quickly, and learn just as fast. Rather than having to build an entire app and almost start over from scratch every time you find an error, you can race through the iteration and development process.

MVP workflows are also highly appealing to start-ups and entrepreneurs hoping to validate ideas without a massive amount of upfront investment.

Examples of MVP Workflows

Still confused? The easiest way to understand how an MVP workflow works is to look at an example.

Let’s start with a conceptual example. Say you were building a voice transcription service for businesses. The desired features of this product might include the ability to download transcription, translate them into different languages, and integrate them into AI analytics tools.

However, using the MVP approach, you wouldn’t try to accomplish all of your goals with your software at once. Instead, you’d focus on something simple first – like the ability to download the transcripts. Once you confirm you can do that, you can start a new workflow for the next most important feature for the app.

One excellent example of a company with an MVP approach is Airbnb. The entrepreneurs behind this unicorn company, Joe Gebbia and Brian Chesky, didn’t have a lot of cash to build a business with at first. They had to use their own apartment to validate the idea of creating a website where people could share their available “space” in a home or apartment with the public.

To begin, Airbnb only created a very basic website, published photos of their property, and waited to see the results. After discovering people were genuinely interested in renting another person’s home, the company was able to begin experimenting with new ideas to make a site where people could list their properties for travelers.

The Pros and Cons of an MVP Workflow

There are a lot of benefits to the MVP workflow – particularly when it comes to gaining agility and developing new products quickly. However, there are downsides too.

Pros

  • With an MVP approach, you can maximize your learning opportunities and create a more innovative, successful product at speed. You get to test every step of the way.
  • You release iterations or versions of your product quickly, which means you discover problems faster, allowing you to quickly solve these issues.
  • You build on the benefits of customer fans, “evangelists” in the marketplace who are keen to help your product or service grow.
  • An MVP gives you more freedom to try out unique ideas and “risks” you might otherwise avoid with a traditional workflow.
  • Because you’re focusing on creating only the “minimum viable product,” you don’t have to spend a fortune on initially setting up your workflows.

Cons

  • Agile work with an MVP flow requires a lot of effort in collecting constant feedback from customers and releasing iterations.
  • You’ll need to dedicate yourself to releasing many small and frequent product releases on a tight schedule.
  • You might have to revise the functionality of your product or app a number of times.

Creating Your MVP Workflow

If you believe an MVP workflow might be effective for you, the first step is defining your “Minimum Viable Product.” The app, website, or product you design needs to align with your team’s strategic goals, so think about what your company is trying to achieve at this moment – before you get started. If you have limited resources, or specific purposes, like improving your reputation as a reliable company, now might not be the right time to develop a new MVP.

Ask what purpose your minimum viable product will serve and what kind of market you’re going to be targeting. You’ll need to know your target customer to help you test the quality and performance of each iteration of your MVP. Once you know what your ideal “product” is, ask yourself what the most important features will be.

You can base these decisions on things like:

  • User research
  • Competitive analysis
  • Feedback from your audience

For example, if you’re producing an AI chatbot that helps companies to sort through customer inquiries, the most important “initial feature” may be the ability to integrate that bot into existing websites and apps owned by the company.

MVP Approach Guidelines

Once you have your hierarchy of most valuable features for your minimum viable product, you can translate this into an action plan for development. Remember, although you’re focusing on the “minimum” in development, your product still needs to be “viable.” In other words, it still needs to allow your customer to achieve a specific goal.

  • Review your features: Reviewing your prioritized product requirements and the minimum level of functionality you can deliver with each of these “features.” You need to ensure you’re still providing value to your customer with anything you produce.
  • Build your solution: Build your minimum set of features for the product or service. Remember to build only what is required. You can use methodologies like the agile or waterfall method to help guide your team during this process.
  • Validate your solution: Release your offering into the market, and ensure you have tools in place to gather feedback from early adopters. Use beta programs, focus groups, and market interviews to understand how your solution works for your customers and where you can improve on your current offer.
  • Release new iterations: Based on what you learn from your target audience, release improvements to your product quickly. Use your validation strategies to collect information from your audience with each release.
  • Review again: Go back to your product requirements and desired features and start the process over again, this time focusing on the next most valuable functionality. Over time, the value of your minimum viable product will increase.

Using the MVP Workflow Approach

While the MVP workflow approach might not be the right solution for every development or design team, it can work very effectively in the right circumstances. The MVP approach doesn’t minimize the importance of understanding market problems and delivering value. Instead, the focus is on delivering quick value that gradually increases and evolves over time.

As many developers and designers know, the most useful form of product validation in most cases is real-world validation. When your customers have had an opportunity to use a product on a day-to-day basis, they can provide much more effective feedback.

Just keep in mind that committing to the MVP approach also means changing your workflow and committing to iterations – otherwise, other features may never be completed. You’ll need to be willing to work quickly and in small bursts without getting too heavily caught up in one feature or functionality.

 

Featured image via Pexels.

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WSO2 API-M 3.2.0: Creation of a New KeyStore With a New Self-Signed Certificate and CN

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This article describes the steps to create a new KeyStore with a new self-signed SSL certificate and a new CN (Common Name) in WSO2 API-M 3.2.0 and how it can be used to invoke APIs’ in WSO2 from a remote host. By default, WSO2 API-M has a KeyStore named wso2carbon.jks which contains a self-signed certificate. However, the default certificate has Common Name (CN) as localhost and this certificate can be used to invoke the APIs from the same server where WSO2 API-M is hosted. This article is useful when the client/end-user wants to invoke APIs exposed via WSO2 gateway that is hosted on a remote server and using an SSL certificate.

Steps:

1.  Open a command prompt and go to <API-M_HOME>/repository/resources/security/. Then, create the new KeyStore that includes the private key by executing the following command. We will provide the hostname/domain name where WSO2 API-M is hosted as the CN value while creating this new KeyStore. For example, in this case, it is api.test.wso2.com.

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The Case Against UX Testing

Picture a dark office, blinds drawn. Picture a UX designer smoking a cigar. See the light filtered through the smoke whipped to fog by a spinning ceiling fan. Watch as the UX designer sits at a desk and considers the website.

The UX designer has devised a series of tests to determine if a green button is better than a red button. One of them involves tipping a tortoise onto its back. He looks the website over carefully and says, “Describe in single words, only the good things that come to mind about your mother.”

The website pauses, sweating under pressure, then replies, “Let me tell you about my mother…”

BLAM! The website pulls the trigger of an unseen gun, and the UX designer collapses, leaving the project to be rebuilt from scratch in Material by Harrison Ford, with overuse of Post-its delegated to Edward James Olmos.

Who Does UX Testing Actually Serve?

In the past’s bleak dystopian future (1982’s Blade Runner was set in 2019) no one benefitted from asking the wrong questions. And little has changed.

Designing any test to verify UX is fraught with as many complications as administering the test. Questions are skewed by bias, conscious or otherwise, and competing agendas. Even with something as apparently simple as a split test, the potential for distortion is immense.

When planned by a designer, a UX test offers little benefit to a client; the benefit is to the designer, who can then say their ideas are validated (or not).

Imagine hiring a developer to code a website, only to discover that the developer didn’t know CSS and expected to be paid to learn it before completing the work. You would hire someone else because that developer isn’t qualified.

From a client’s perspective, a UX designer should know, through experience, whether a green button is better than a red button. Designing an elaborate test to split-test the button color serves little purpose other than indemnifying the designer against mistakes.

The ROI of UX Testing

It’s widely accepted that there is substantial ROI (Return On Investment) from UX testing. We’ve all heard apocryphal stories about sites that split-tested their checkout and improved retention by 5%.

I’m going to go out on a limb and say that without user testing, that site could have improved its checkout retention by 4.9% simply by hiring a competent, experienced designer. But what about the remaining 0.1%? Well, for most sites, 0.1% represents very little profit. And the cost of recovering it via testing far exceeds the benefits.

When a company the size of Amazon, Netflix, Spotify, or Google split tests a website, it can afford to allocate $25k for user testing because it stands to gain 0.1%, and that represents far more than $25k. To meet the same 0.1% improvement, a small business has to design and run the same tests, incurring the same costs. But in the case of a small business, $25k could eat up all of its profits.

UX testing almost always works. But it is only profitable at scale.

If a good UI designer with a grounding in UX can improve checkout retention by 4.9%, tripling the project budget for just 0.1% more is a tough sell. Bluntly, that $25k is better spent on advertising.

What UX Designers Can Learn From Psychiatry

We all have the tendency to think we’re unique. It’s a survival trait attributed to our prehistoric brain. That belief in uniqueness is particularly strong in highly competitive people. We all think our site, our side-project, our approach are original. And we’re all wrong.

When a psychiatrist sits down with a patient, they have two immediate goals: categorize that patient into an established diagnosis, and assess the severity of the condition. It may be that the patient is depressed or anxious or even suffering from a potentially more debilitating condition like schizophrenia. What the psychiatrist is not trying to do, is define a new illness.

Occasionally — perhaps once per decade — a genuinely unusual patient will present themselves, and a new form of illness is considered. New treatments are found and tested. These treatments are rarely developed on behalf of individual patients; doctors work with grants from governments, medical schools, or the pharmaceutical industry and publish their results.

The vast majority of websites face similar problems. They deal with similar demographics, work within a similar culture, and deal with similar technology. As such, they can be categorized in the same manner a psychiatrist categorizes patients.

The key to delivering successful UX solutions is not UX testing in individual cases, but rather UX research, examining similar projects, and cribbing their solutions. If you categorize a project accurately, you’ll find a solution readily available.

Replacing User Testing With UX Best Practices

Your client doesn’t need to pay for UX testing to benefit from it. Enterprise sites, government sites, and even personal projects will test UX patterns. Sites like Shopify or Stripe will user-test their checkout processes at scale and enable companies to benefit from the results by adopting their platforms.

If you’re currently testing designs for small business, one of two things is true: either you’re wasting your client’s money investigating a problem someone else has already solved, or you’re designing something so original that it has no precedent (and you probably shouldn’t be).

Designers should be opinionated. Designers should know UX best practices and how they apply to a range of scenarios. Designers should be capable of making an educated guess. Designers should be self-validating.

Once or twice in your career, you may find a legitimate need to test something. However, the vast majority of the time, the correct answer is to tip the tortoise back onto its feet and choose whichever color button has the higher contrast.

Featured image: Still of Brion James in Blade Runner. Copyright Warner Bros. Entertainment

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How To Create Backup Job Automatically in SQL Server

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Introduction

As a good DBA, it is critical to backup your data. However, sometimes, we have the backup, and the backup is corrupt. If that happens to a mission-critical environment, you could be fired because of the error.

This article will talk about the different ways to find out if a SQL Backup file is corrupt, automate the backup process, and some advice to test and avoid this problem.

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Feature Flags: A Gentle Introduction

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Think of a world where you don’t need a separate testing environment, where you can test everything in production and capture valuable data that helps you improve along the way. The secret ingredient: feature flags.

What Are Feature Flags?

Features flags is a software engineering technique that lets developers integrate code constantly into the main trunk. It involves shipping incomplete features into production, which remain dormant until ready. Feature flags also take part in software delivery; when the feature is complete, the code can be activated at the flick of a switch.

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5 Big Web Design Predictions for 2022

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Every year, at this time, blogs like this one like to try and predict what’s going to happen in the year ahead. It’s a way of drawing a line under the archive and starting afresh. A rejuvenation that, as humans, we find life-affirming.

Ten years ago, I would have had high confidence in these predictions — after all I was eventually right about SVG adoption, even if it took a decade. But the last few years have shown that web design is tightly interwoven with the muggle world, and that world is anything but predictable.

So as we look at what might occur in the next year (or five), think of it less as a set of predictions and more as a wishlist.

Last Year’s Predictions

When I write this post every January, I like to keep myself honest by glancing back at the previous year’s predictions to gauge how accurate (or not) my predictions have been.

Last year I predicted the long-term trend for minimalism would end, WordPress would decline, cryptocurrency would go mainstream, and then hedged my bets by saying we’d make both more and fewer video calls.

Gradients, maximalism, and the nineties revival pulled us away from minimalism. It’s still popular, just not as dominant.

WordPress is still the biggest CMS in the world and will continue to be for some time. But the relentless grind of no-code site builders at the low end, and being outperformed by better CMS at the high end, mean that WordPress has passed its peak.

Over-inflated predictions for BitCoin reaching $100k by December 2021 turned out to be a damp squib. In the end, Bitcoin only tripled in value in 2021. However, with micro-tipping and major tech companies moving into the arena, it’s clear digital currency arrived in the public consciousness in 2021.

And how could I be wrong about more but also fewer video calls? So I’m calling that my first clean sweep ever. With that heady boast, let’s take a look at the next twelve months.

What Not to Expect in 2022

Do not expect the Metaverse to be significant in anything but marketing speak. Yes, the hardware is slowly becoming more available, but the Metaverse in 2022 is like playing an MMORPG on PS5: theoretically, great fun, until you discover that absolutely none of your friends can get their hands on a console.

Ignore the blog posts predicting a noughties-era retro trend. All those writers have done is looked at the nineties-era trend and added a decade. Fashions aren’t mathematical; they’re poetic. Retro happens when people find a period that rhymes with present-day hopes and fears. After the last couple of years, if we revisit a decade, it’s likely to be the late-forties.

Finally, don’t expect seismic change. Material design, parallax scrolling, and jQuery are still with us and are still valid choices under the right circumstances. Trends aren’t neat; they don’t start in January and conclude in December.

5 Web Design Predictions for 2022

Predictions tend to be self-fulfilling. So we’ve limited ourselves to five trends that we believe are either positive or, at worst harmless. Of course, there are no guarantees, but if these come to pass, we’ll be in good shape for 2023.

1. The Blockchain is Coming

Underpinning the cryptocurrency industry are blockchains. In simple terms, they’re a set of data that can be appended to but can’t be edited or deleted. Think of it as version control for data.

As with most technology, the first wave has been a way to make a fast buck. However, the exciting development is blockchain technology itself and the transformative nature of the approach. For example, Médecins Sans Frontières reportedly stores refugees’ medical records on the blockchain.

Imagine the Internet as a set of data, editable for a micro-fee, and freely accessed by anyone anywhere. Instead of millions of sites, a single, secure, autonomous source of truth. Someone somewhere’s working on it.

2. Positivity & Playfulness & A11y

Even before world events descended into an endless tirade of grim news, time was running out for dull, corporate, geometric sans-serif design.

We added gradients, we added personality, we embraced humor. And contrary to the established business logic, we still make money. Over the past few years, there have been extraordinary efforts by designers and developers to examine, test, and champion accessibility, and thanks to them, inclusive design is no longer reliant on the lowest common denominator.

In 2022 you can get experimental without obstructing 10%+ of your users.

3. Everything Green

Green is a fascinating color, the primary that isn’t (except in RGB, when it is).

Green has the same visual weight as blue, is substantially more flexible, and yet to date, has been radically underutilized in digital design.

Green has a prominent cultural association with the environment. At a time when tech companies are desperate to emphasize their ethical credentials, marketing companies will inevitably begin promoting a brand color shift to green as a quick fix for all those dumped chemicals, strip mines, and plastic-filled seas.

We’ve already seen earthy hues acquire popular appeal. At the other end of the vibrancy scale, neons are popular. Green spans both approaches with everything from calm sages to acidic neons.

In 2022, if you’re looking for a color to capture the moment, look to green.

4. Hero Text

A picture is supposed to be worth 1000 words, although I’m not sure anyone has actually tried to measure it. The problem is that sites increasingly rely on stock images, so the 1000 words that we’re getting may or may not accurately reflect 100% of our message.

In 2022, a handful of well-chosen words will be worth more than an image, with hero images taking a back seat to large hero text. This is aided by a number of minor trends, the most notable of which is the willingness of businesses to look beyond the geometric sans-serif to a more expressive form of typography.

Reading through the prediction posts on sites other than this, almost everyone agrees on large hero text replacing images, which virtually guarantees it won’t happen. Still, at the start of 2022, this seems to be the direction we’re taking.

5. Bring the Noise

One of the unexpected consequences of the past couple of years has been a renewed connection with nature. The effortless complexity in nature is endlessly engaging.

We’ve already begun to popularise gradients — there are no flat colors in nature — and the next logical step is the addition of noise.

In visual terms, noise is the grainy texture that sits so beautifully in vector illustrations. Noise has dipped in and out of trends for years, hampered a little by the leap in file size it creates. However, with WebP and Avif file types, noise is now usable on production sites.

Designing in 2022, when in doubt, throw some noise at it.

 

Featured image via Unsplash.

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How to Use AR in Brand Experiences

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AR (Augmented Reality) continues to build as one of the most exciting technology innovations to appear in recent years. More accessible than virtual reality experiences, since no specialist headset is required, AR has quickly emerged as a crucial tool for building unique experiences.

Although interest in AR as a tool for customer interaction and experience has been growing, demand has skyrocketed in recent years. In addition, since the pandemic of 2020, companies no longer have the same in-person opportunities available to create meaningful relationships with customers.

To ensure a client is fully invested in your brand today, you need to find a new way of building that emotional link. As an immersive, experience-led solution for brand building, AR can improve a company’s chance of earning brand loyalty. What’s more, around 71% of consumers say they would shop more often if AR technology were available.

The question is, how do you develop your own AR branded experiences?

Creating Branded Experiences in AR

For an augmented reality experience to be effective, you need more than just the right technology; you need a strategy for how you’re going to engage, empower, and support your target audience.

The best AR branded experiences aren’t just multi-dimensional advertisements; they’re tools intended to engage, inform, and entertain your audience in a new, highly immersive realm. Before you can begin to work on your AR app, you need to think about what kind of branded experience you want to develop. Here are some excellent examples to get you started.

AR Try-Before-You-Buy Interactions

Globally, ecommerce sales are growing at an astronomical pace. Going forward, there’s no question that the digital landscape will become the new platform for shopping and transactions. But, unfortunately, there are some limitations when it comes to shopping online.

While the right website developer or designer can create a stunning site packed with information about a product or service, there’s only so much that a webpage can do. Delivering a truly immersive user experience for your target audience involves replicating the kind of in-person experiences they would get in a digital format.

The best example of this is the “try-before-you-buy” AR app. Most commonly seen in the clothing and beauty industries, this app allows customers to use AR filters to see what everything from a new hair color to a shade of lipstick might look like on them. The experience is highly accessible and engaging because it builds on customers’ familiarity with filters and similar effects on social media channels like TikTok and Instagram.

A popular example of an AR try-before-you-buy experience comes from Sephora, with the “Virtual Artist” application. Originally installed within the Sephora app in 2016, the technology uses Modiface to scan and track the eyes and lips of the customer using a smartphone camera. After that, the system can overlay eye-shadows, lipsticks, and other products, to give the customer idea of what they might look like in real-life.

As AR applications become more mainstream, new solutions are emerging for companies concerned about things like privacy. Consumers who don’t want to load their image into a system for try-before-you-buy experiences can still access the benefits of AR with the right tools.

For instance, ASOS created the new “See My Fit” service in 2020 to help customers shop for clothing during the pandemic. The solution allows users to see what clothing will look like on a model with a similar body type to their own. This helps to show shoppers how products realistically look in similar bodies while reducing the risk of returns.

ASOS certainly saw the benefit of this innovation, with an increase in revenues of around 24% in the six months leading to the end of February 2021.

AR for Product Catalogs and Visualization

We all remember what it was like to flick through the glossy pages of a magazine or catalog for our favorite stores. Unfortunately, in today’s digital age, these paper brochures are far from the most efficient tool for shopping. We need a more digital experience that allows us to select products, see what they will look like, and add them to our virtual baskets.

One excellent example of how companies can use AR to improve the overall shopping and visualization experience for customers comes from Home Depot. The brand was one of the first to upgrade its user experience strategy with a new Project Color application in 2015. Although this app might seem a little outdated by today’s standards, it’s still an excellent insight into what companies can do to improve their customer’s brand experience.

The Home Depot app used AR to scan a room and implement the color a customer chose for their walls into that space, considering things like furniture, shadow, and lighting, to allow for a more realistic insight. The app has updated significantly over the years to become increasingly immersive.

Visualizing products in a real, contextual space is hugely beneficial for a customer’s purchasing experience and perception of a specific brand. If your customer sees buying the right product from you as simple and convenient, they’re more likely to stick with your organization long-term.

The product catalog and visualization approach to AR in brand development has grown increasingly popular in the last two years, perhaps driven by the demand for more online shopping opportunities. In 2020, Wayfair announced the release of an updated version of its “View in Room” app, which now uses LiDAR technology to provide enhanced utility when shopping for home products.

According to Wayfair, the LiDAR technology and “RealityKit” software give customers a more authentic and realistic view, so they can make better decisions about what they want to buy. According to Apple, customers are 11 times more likely to buy an item of furniture if they have seen how it looks in their home using AR.

Creating Unique Brand Experiences

AR is one of the technology innovations in our current landscape, helping blur the lines between digital worlds and reality. In a future defined by the rise of the metaverse, AR could have a significant impact on how we spend our time in a more virtual world.

Already, companies are taking advantage of this, with things like virtual pop-up shops and temporary experiences intended to differentiate their brands. For instance, Machine-A, a London-based concept store, is usually committed to showcasing contemporary fashion designs.

When it became apparent that London fashion week for 2020 would be virtual, Machine-A came up with a virtual boutique enabled by AR. By scanning a QR code embedded into billboards and posters across London, users could enter the boutique virtually from their phones and experience the designs themselves.

The concept created by Machine-A has opened the minds of countless business brand teams and marketers to new methods of increasing engagement and awareness among customers. In a world where you can’t necessarily interact with your top customers in person, providing them with a new and immersive experience can be a great way to generate loyalty.

The companies more willing to invest in innovative solutions like AR are also more likely to stand out as innovators in their field. Other companies have experimented with similar “pop-up” experiences and unique ways to capture audience attention. For example, Burberry placed a QR code in a Harrods store, which customers could scan to visit a branded experience, where an Elphis statue walked around in their surroundings through the lens of their smartphone camera.

It’s even possible to use AR experiences to attract the attention of new audience groups. For instance, the retail brand, Pull & Bear launched an AR game created with Facebook to help the company reach the 90% of Gen Z customers who identify as “gamers.”

Provide New Levels of Customer Support

As many of today’s businesses know, memorable branding isn’t just about having the right image or website; it’s also about providing the correct level of customer service and support. Most purchasing and brand loyalty decisions made today are based on customer experience.

Providing customers with unique experiences to improve their shopping journey is sure to make your company stand out in the new digital age. But it’s also possible to go even further with AR in your brand CX strategy too.

Amazon Salon, for instance, the first bricks-and-mortar hair salon created by Amazon, was partially established to test new technology. The “point and learn” service, for example, allowed customers to point a product they were interested in on a display or shelf and immediately access educational content. Users could also scan QR codes to visit the product page on the QR site.

This helps customers immediately get to the product they want to buy without relying on input from human services agents. In a similar vein, AR could be an excellent way to onboard a customer, learning how to use a new product for the first time.

Imagine having a user’s manual your customer can enjoy scanning through, thanks to AR technology. All your customer needs to do is scan the QR code on the back of a product, and they can see the item they need to build or install coming to life in front of them. This reduces the risk of customers having to call for help from tech support and means clients can see the value in their purchases a lot faster.

Companies can embrace AR as a virtual learning experience, helping users collect information and learn how to do things through an immersive first-hand experience. This kind of immersive technology could help to make any brand stand out as more user-experience-focused. Even car companies could essentially provide their customers with a complete virtual HUD showing them how each button and dial on their dashboard works.

Upgrade Website Design

Perhaps the most common way companies will be using AR to create branded experiences today is by updating their website. You’ve probably already seen examples of AR being used in a host of retail sites, with new experiences designed specifically for the age of augmented reality.

360-degree images, for instance, allow customers to essentially “look around” a product, and see it from different angles, just like they would if they were looking at the item in-store. We can see an excellent example of this on the BMW build-your-own web page, where vehicle browsers can see their vehicles from every angle.

The 360-degree product viewing experience lets you check everything from the side molding to the sculpted edges in perfect detail.  

QR codes and app downloads can also allow customers to take their AR experience even further, looking at things like what life would be like behind the wheel of one of these virtually augmented vehicles.

As AR becomes more commonplace and the tools available for designers in this arena continue to expand, there will be even more opportunities available to bring AR into the website experience. Even essential website upgrades today might include allowing customers to upload pictures of themselves or their homes, then using augmented reality technology to implement parts of a product catalog into the space.

AR Virtual Events

Finally, when it comes to exploring all the unique ways you can build a better brand experience and excellent customer relationships with AR, it’s worth looking at the event space. The event landscape has struggled significantly over the last couple of years. The pandemic forced most live events to be canceled, and although the post-pandemic era holds new hope for upcoming in-person experiences, the landscape will be very different.

Going forward, most companies plan to avoid a complete shift back to in-person events by creating “hybrid” experiences and augmented reality events instead. Augmented and virtual reality tools allow customers to step into an event arena from wherever they are.

For instance, the Pot Noodle Unilever brand hosted a virtual alternative careers fair in AR, where people could use their phones to navigate through a range of graduate employer booths. The unique career fair experience was designed to replace the more common in-person interactions graduates might have as they approached the end of their education.

The custom-developed 3D booths featured a range of different employers, and students could tap on the booth screen they were interested in to see a video from each employer. As an added bonus, the connection to the Pot Noodle AR careers fair website meant that students could also instantly apply for any of the jobs they were interested in.

Similar events could help brands recreate some of the meaningful experiential experiences that their customers have been missing out on in the last couple of years. They could also act as a valuable tool for bringing together people in a hybrid event, where someone visiting an in-person demo table could scan a QR code to send virtual demonstrations of a product back to their team.

This would reduce the number of people who needed to be present in an event environment at any given time, reducing the risk of health issues.

Bringing Brands to Life with AR

In the new consumer landscape, brand relationships are more important than ever. As a result, customers are making more careful choices about who they purchase from, based on their understanding of that company’s values and differentiators.

Now that you won’t always have an opportunity to interact with customers in-person to earn their trust, AR could be the solution for a lot of companies in search of new engagement tools. All you need to do is figure out how you’ll leverage all the benefits AR can offer.

Will you be creating an app, building a new website with enhanced 360-degree photos, or designing in-person experiences? Hopefully, these examples have inspired you to start exploring your options.

 

Featured image via Unsplash.

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5 Simple Steps To Effective Wireframing

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Wireframes are a powerful tool, especially for UX designers; whether you are developing a new app, a website, or anything else, the initial steps of any project can be tackled with this robust approach.

There are many occasions when we get stuck or overwhelmed for hours in front of a new project. This is where creating wireframes can be beneficial. A wireframe is nothing more than a diagram of your ideas for the flow of a project.

This post will analyze what wireframes are, and why they are so crucial for user mapping. Then, we will reveal the steps you need to follow to create an efficient wireframe. Let’s dive in…

What Is A Wireframe?

In a few words, a wireframe is a drawing created in the early stages of a UX project. Wireframes are a brilliant and effortless way to create a blueprint for the structure of a page.

In such a drawing, you can include valuable information about the UI and UX of the page you want to design.

You can think of wireframing as a process of visualizing the initial ideas you have about a project. It does not matter if you are comfortable with drawing; you can design wireframes on paper or digitally.

In either case, drawing a wireframe is not about your artistic skills. Instead, wireframes are about structuring your project and identifying the fundamental interactions you want to build out.

Why Is Wireframing Important For UX Designers? 

If you are an experienced UX designer, you have already come across concepts like user mapping and user journeys. Mapping the entire user experience is crucial. And that’s the main reason why wireframing is a must for a UX project.

Since you need to provide a top-notch user experience, wireframing is a great way to ensure this from the earliest stages of your design. But what is the process you need to follow when designing wireframes?

And how can you ensure that your wireframes are efficient? Let’s find out…

Creating An Effective Wireframe In 5 Simple Steps

Creating a good wireframe will allow you to construct your project. You will think it through, prioritize some fundamental interactions and consider alternatives.

1. Research

Although this is not a wireframing step per se, it is critical to the efficiency of your wireframes. How can you start drafting without doing user research? Well, you can not. That’s why the first thing you need to do is analyze your project.

All you have to do is seek similar products/services and check them out. Look at what your competitors are doing right and what they are doing wrong. This way, you will be ready for the next step.

2. Create Personas

You have already selected the best practices and ruled out other guidelines you believe will not be effective on this project. Now it’s time to think about user flow: How many screens will you put on a page? Where are users coming from, and where do you want them to go after reading this page?

By mapping your user flow, you can create a user persona. Then all you have to do is figure out what information to include. 

Mapping the information correctly is crucial because it will help you ensure that users do not get frustrated or overwhelmed when they visit your final page.

Once you do that, you are good to go. 

3. Start Sketching

It’s time to reach for your fine pen, pencil, eraser, and paper. Visualizing your ideas needs to be quick and efficient. Try to avoid fine details because this step is not about creating a high-fidelity wireframe on paper. 

All you need to do here is sketch out basic features and formats.

Since most of us designers are perfectionists, you can use a timer. Set the timer to 4-5 minutes and force yourself to finish the wireframe by that time. Repeat this step until you have created a few wireframes with which you are happy.

Finally, expand and polish your favorite mockups for a few minutes and prepare for the hard part.

4. Ask for Feedback

There is nothing more important than feedback when it comes to wireframing. Discuss your project with your colleagues. Just let them know how each mockup helps you with the project and what idea it visualizes.

Try to sincerely listen to what they have to say about your designs. Once you have gathered all the information and advice, start modifying the wireframe accordingly.

5. Add Details and Create Prototypes

It’s been a long road, but you are now at the point where you feel most comfortable as a UX designer: prototyping. Plenty of software (Adobe XD, Framer, Proto.io, etc.) can help you with this step. 

Start by turning your low-fidelity sketch into a high-quality prototype. Once you are happy with the result, test your prototype’s screens and see if the result serves the user flow. Platforms like UsabilityHub and Prott can help you with this.

Valuable Tips to Keep in Mind While Creating a Wireframe

Keep your Wireframes Simple: Creating a wireframe is not about fine details; try to manage the time you spend on it well. All you need is a clear and simple visualization of your page. You will have all the time you need for prototyping.

Don’t Worry About Your Artistic Skills: Anyone can draw. It’s as simple as that. You do not have to be an artist to create a clear wireframe to help you visualize your ideas. Be confident and make sure you include all the information you need.

Always Think of the User Personas You Created: Creating a wireframe is a smart way to ensure that the page you create meets the user’s needs. Therefore, you should always keep in mind what users will do when they open this page and whether it meets their needs and goals.

The Bottom Line

Creating a wireframe is not as difficult as you might think. All you need to do is research, find out what users need from this page, and create a map. By following these simple steps, you’ll ensure that the wireframes you design deliver a top-notch user experience.

 

Featured image via Pexels.

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Interviewing and Hiring Software Performance Test Professionals – Book Review

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A few weeks ago, I reviewed The Hitchhiking Guide To Load Testing Projects: A Fun, Step-by-Step Walk-Through Guide by Leandro Melendez. It is good to see more books on the performance testing/engineering genre recently. One of my favorite books is The Art of Application Performance Testing series by Ian Molyneaux. On this line, James Pulley’s book is different, it is completely a non-technical book in the performance testing/engineering genre. 

In this review, I am going to share my views about the book, and please note that I have not been compensated to write a review about the book; it is my honest and unbiased review.

Source de l’article sur DZONE

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How to Start an Infrastructure as Code Project

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Infrastructure as Code (IaC) has been a trend for many years. While some standards are being defined today, we continue to hear about new methods or tools to improve and make our lives easier by automating our daily tasks as much as possible.

Fortunately or unfortunately, today, we have the choice between multiple automation tools like Ansible, Pulumi, Terraform, etc, each one having its own benefits and disadvantages. Thus, choosing the right tool is not the easiest part. It requires a team collaboration to identify, test, and define the right tool. This collaboration is the key to success, it is important to ensure the engagement of the other teams to the IaC project to properly automate the process of each team.

Source de l’article sur DZONE

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