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Live chat is one of the most powerful tools for customer experience in the current marketplace. 

In a world where customers are constantly connected to the online world, online chat is a reliable way of getting quick solutions to common problems. 

Today’s consumers prefer talking to an agent over chat to calling a contact center, and they often feel that live chat is less frustrating than waiting for the right person to answer the phone. 

Of course, like any digital tool, live chat is only effective when using it correctly. Today, we’re going to show you the crucial KPIs you need to consider if you want to ensure that your chat strategy is delivering a tangible return on investment. 

The Most Important Metrics to Measure for Live Chat

These days, implementing live chat tools is easier than ever. 

You don’t necessarily need to hire a professional developer unless you want a specialist widget with specific functions and unique branding. Many plugins and tools for sites built on Shopify and WooCommerce allow you to instantly access chat functions. 

However, just because implementing live chat is easy doesn’t mean that there aren’t countless ways for your strategy to go wrong. Keeping an eye on these crucial KPIs and metrics ensures you’re making the right impression with your chat strategy. 

1. First Response Time

First response time is a crucial live chat metric. This measures how long customers need to wait before someone responds to them. Technically, this metric only refers to how quickly an actual agent responds to your customer, so automated “thanks for getting in touch” messages don’t count. However, immediately responding with one of those messages can convince your audience to stick around for a little longer. 

The faster your agents can respond to messages and solve problems, the better your brand reputation becomes. The good news is that a good live chat strategy can lead to pretty quick response times. The average time for an agent to see a live chat message is around 2 minutes and 40 seconds.

To improve your FRT statistics, make sure you:

  • Invest in chatbots: AI chatbots can support customers 24/7 with handy, self-service functionality. These tools will also filter out the customers waiting for an agent who can find a solution to their problem on your FAQ page.
  • Prepare canned responses: Quick responses to common queries can help you to address a problem much faster. In addition, preparing canned responses will ensure that your team members can quickly respond to more customers. 
  • Increase your resources: Ensure you have the right hand and enough agents to handle peak demand.

2. Average Resolution Time

The first response rate only looks at how quickly someone responds to a customer’s message for the first time. However, it doesn’t show how rapidly you deal with client problems. Average Resolution Time is the metric that helps to measure customer satisfaction by seeing how long it takes to get to a point where your customer can close the chat. 

If it takes too long for your employees to solve problems, there’s an increased risk of your customers becoming annoyed and frustrated. Additionally, the longer agents take dealing with each individual chat, the more other consumers will have to wait for someone to become available. Finally, the longer it takes to resolve an issue, the more customer satisfaction decreases.

The key to success is ensuring that the right agent deals with the correct customer and that everyone on your team is empowered with the appropriate tools and information. Boost resolution time by:

  • Giving customers a quick self-service solution: For common questions, make sure that you have an FAQ section that you can direct your customers to. In addition, a chatbot that can offer quick canned responses to regular queries can save time. Plus, they’re great for reducing the pressure on your agents’ shoulders. 
  • Integrate CRM tools with live chat: Make sure your agents have access to information about each customer as soon as they start the conversation. This information should include the customer’s name, what they’ve purchased before, and if they’ve issued any support tickets. Integrating with the CRM makes it easier for agents to jump straight into the action without needing the customer to explain everything first. 
  • Keep resources handy: Your team members should have instant access to all the information they need to answer customer questions. Ensure that searchable data repositories are available for everyone on your live chat team. 

Remember, routing tools that automatically send customers to the agent with the proper knowledge or skills will also improve response times and reduce the number of times a customer needs to repeat themselves. 

3. Chat to Conversion Rate 

Live chat tools aren’t just an avenue for problem resolution. Although customers can get excellent service through live chat, they also look to chat to collect information before a potential purchase. Around 38% of customers say that they end up purchasing a positive live chat experience. 

The live chat app on your website can provide real-time assistance for sales queries, converting leads, and maximizing your return on investment. However, to determine how successful your chat system is at encouraging sales, you must look at the chat to conversion rate metric. 

Essentially, you measure the number of chats your company has been involved in, then compare that number to the total number of conversions from those customers. It might be helpful to narrow down your results here by using your data and analytics tools to separate your total number of live chats into those intended for sales information and those requiring assistance. 

If your chat to conversion rate isn’t as high as you would like, there are lots of things you can do to start making a positive impact:

  • Automatically launch a chat: As soon as someone comes to your website, launch a chat window with a bot that asks whether you can help your customer. You can even include a list of commonly asked questions so your customer can get help faster. 
  • Follow up on chat conversations: Make sure you follow up on any questions that customers ask on your chat widget with an email. This is a great way to reach out to customers that may have been distracted and ended up abandoning their cart.
  • Personalize suggestions: Use AI insights and information from your customer management tools to determine which products are most likely to appeal to each customer, then suggest those items. Remember to ensure that your tone of voice in the chat matches your brand too. 

Remember, the faster you can answer customer queries and address their concerns with your live chat strategy, the more likely the chat will lead to a sale. Ultimately, customers are convinced to purchase when they believe they can trust your business to deliver excellent experiences. 

4. Customer Satisfaction Score

The customer satisfaction score is probably one of the most critical metrics in any customer experience strategy. It directly measures customer satisfaction levels and gives you an insight into how well you’re doing from the perspective of your target audience. 

The best way to measure CSAT through live chat is to add a survey to the end of the chat session. For instance, you could ask, “How would you rate this session on a scale of 1 to 10”. Then, based on the score, you’d calculate a “Net Promotion Score.” Each score falls into one of three categories: “Detractors 0-6”, “Passives 6-8,” and “Promotors 9-10”.

The more information you collect about your CSAT score, the easier it will be to determine where you’re going wrong with your live chat strategy. On the other hand, if the score is pretty good after a chat session, you’re probably on the right track. To improve your overall score:

  • Encourage feedback: Getting people to leave feedback, even on a live chat app, can be difficult. Offering customers the chance to win something in exchange for their insights could help you to get more data. 
  • Follow up: Connect with your “detractors” to find out what you did wrong. Follow up in the live chat session by asking if they’d like to leave a more comprehensive review. Alternatively, you can send an email asking for additional information. 
  • Reach out to promotors: Connect with the people who give you the most favorable scores to ask them for their insights. Find out what they enjoyed most about the experience and request a review that you can place on your website for social proof. 

5. Missed Opportunities

The longer someone waits for you to answer their question in a live chat or respond to their initial message, the more likely they’ll give up on the conversation. Unfortunately, this means that your company ends up with missed opportunities. You lose the chance to potentially make a sale, delight a customer, and strengthen your brand reputation.

While you might assume that your customers will know you can’t be available to answer all of their questions immediately, that’s not the case. INC tells us that 51% of consumers believe a business should always be open. So every missed chat is another negative mark against your reputation. 

If you discover that your team is missing a lot of chat chances, this could be a sign that you don’t have enough resources available in this area. However, there are a few ways that you can reduce your chances of missed opportunities, such as:

  • Hiring more team members: If you know that there are times of the year or week when you have peaks in demand, ensure that you have the correct number of staff members available. 
  • Using chatbots: Chatbots won’t be able to answer all customer questions, but they can deliver quick responses to commonly asked queries and reduce the risk of lost opportunities.
  • Provide alternative forms of communication: if your customer can’t reach you on live chat, make sure that there are other options available, like a phone number and email address or a form where your customer can automatically submit a ticket. 

6. Total Number of Chats and Tickets

Keeping track of the total number of tickets your customers submit, alongside the number of chats your employees engage in, will give you helpful information. First, the total number of conversations shows how many customers are taking advantage of your live chat function on the website. 

You’ll also be able to compare your total number of chats to the number of resolved problems you deal with for your customers. For example, comparing your total number of chats to an unlimited number of tickets shows you how many customers have been left to rely on other sources of communication. You can also see how good your employees are at following up with tickets issued by customers. 

When you’re analyzing your number of tickets and chat sessions, you might notice that many of the queries you dealt with were connected to specific questions or topics. If that’s the case, you might be able to create a new FAQ page for your customers or provide your chatbot with extra information that it can use. 

If you’re getting more support tickets through alternative means than live chat, it might be time to ask yourself what’s wrong with your live chat performance and why your customers choose not to use it. 

Improving Live Chat CX for Your Business

Live chat can be a powerful tool for improving customer experience and an excellent way to strengthen your relationship with existing and potential clients.

Step into the shoes of your customer and discover what it feels like to walk through the whole live chat experience, from the moment that you send a request to the live chat team to the moment when you close down the chat with a solution to your problem. Other quick tips include:

  • Getting the software right: Make sure your live chat app is easy for your end customers and your employees. The chat app you use should be convenient and suit your brand. It also needs to collect information effectively without causing problems like GDPR and regulations. Get a developer involved if you think you have a problem with your chat functionality. 
  • Guide your team: Remember that your team needs to know how to use the live chat tools available effectively if they’re going to deliver the best results to your customers. Make sure you give your employees scripts to deal with problems if needed. In addition, chatbots that can quickly grab information from integrated CRM tools and other solutions could make your agents’ lives much more manageable. 
  • Pay attention to feedback: Ask your customers for feedback on their live chat experiences whenever you can. Ensure you pay attention to what they say they like and dislike about the encounter. If you can listen to your customer’s opinions, they’ll give you a lot of helpful information to work with when you’re enhancing and optimizing your live chat strategy. In addition, listening to your audience shows that you have their best interests at heart.

Remember, as well as customer feedback; you might be able to ask your employees for their insights into how you can improve live chat performance too. Employees also work with these tools regularly, so they know which features are more problematic than others. 

Measuring and Improving Live Chat

Live chat functionality isn’t something that you implement into your website and forget about. Instead, like any form of customer service or engagement tool, your live chat solution should be something you test regularly and constantly update to suit your customers’ needs. 

Knowing which metrics to measure when examining live chat functionality and performance will boost the experience you can give your audience and even open the door for better relationships with clients in the long term.

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Automation is the theme of this month’s collection of exciting new tools for designers and developers. There are tools to make your images better, tools to create illustrations, and tools to make your workflow more efficient. Plus, a whole host of tools that are just plain fun.

Here’s what is new for designers this month…

designstripe

designstripe lets you create beautiful illustrations with no design skills. Drag and drop different elements into place, then customize them for your brand.

DesignMaestro

DesignMaestro is a free keyboard extension app that lets you automate the tasks you repeat daily. Set up a macro with a keyboard shortcut, and tap the shortcut to perform the action.

Ghost 5.0

Ghost is one of the best personal blogging platforms around, and version 5 enhances it with custom code, support for video, and performance upgrades.

Yep

Yep is a new search engine from the makers of Ahrefs. Built from the ground up, Yep will give 90% of its ad revenue to content creators.

The CTO Field Guide

The CTO Field Guide is a free ebook for anyone newly promoted to a technology officer role or looking for a tech leadership role. It’s a simple guide to making the most of your first 90 days on the job.

ASCII Art Paint

ASCII Art Paint is a free, open-source web app for creating images made up of text characters and hieroglyphs. It’s a great way to add pictures to text-only formats.

Effekt

Make your own fun, wallpaper art at up to 8k resolution using Effekt, a mix between an image editor and a visual toy.

Animatiss

Animatiss is a fantastic collection of CSS animations that you can use for free. Tailor the speed of the animation, preview it, then copy and paste the code into your project.

Skiff

Skiff Mail is an email app that features end-to-end encryption. This means your email stays private and secure, so you’re free to discuss sensitive matters.

Super Designer Tools

Super Designer is a collection of design tools for performing simple tasks. There’s a background generator, a pattern generator, a blob generator, and more—all free to use.

Web UI

Web UI is a collection of UI kits and templates for Figma and Adobe XD. Most designs are free to download and use for projects, and some require payment.

Free Online Background Remover

Use this free online background remover to quickly and easily delete the background of photos, leaving you free to paste the foreground over flat colors, gradients, or even different backgrounds.

Untitled UI Icons

Untitled UI Icons is a set of clean, consistent, and neutral icons made for Figma in Figma. There are 3,500 icons in total. The line style is free to download.

OS

Turn your Mac or iPhone into an old-school Macintosh with this retro wallpaper and icon set, and transport yourself back to 1984. OS is a premium download.

Shrink.media

Shrink.media is a free app for web, iOS, and Android that lets you reduce the size of your image file size and dimensions to reduce its footprint.

3D Avatars

This big library of 3D avatars is perfect for any project that needs staff images. There are different ethnicities, clothing, facial expressions, and accessories, so you never run out of options.

Felt

Felt is a modern map maker for the web that gives you more control, more design options, and easier sharing than Google maps.

SureScan

SureScan is a helpful app that hunts through terms and conditions for dubious conditions on your behalf, so you can spend your time doing something less boring.

Reform

Reform is a no-code form builder that you can use to create clean, branded forms for your business without any design or code skills.

Copy Foundry

Discover how the best brands evolve their messaging over time with Copy Foundry, a brand positioning, and copywriting library to help your products stand out.

Source

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New Zealand Rugby (NZR) a annoncé la signature d’un partenariat majeur pluriannuel avec SAP afin d’accélérer la transformation numérique de l’Union de Rugby. SAP, tout premier grand partenaire technologique de NZR, devient à la fois un Partenaire Officiel Mondial Premium, un Partenaire Technologique Officiel, et le Partenaire Officiel des Logiciels Cloud des « équipes en noir »*, notamment les All Blacks et les Black Ferns.

Leader du marché des logiciels d’application d’entreprise, SAP possède l’expertise, les solutions et l’envergure nécessaire pour créer une infrastructure technologique plus efficace, connectée et innovante pour NZR. Les deux organisations collaboreront pour identifier et mettre en œuvre des solutions Cloud novatrices, et connecter les données dans des domaines clés, afin de fournir un avantage concurrentiel sur et en dehors du terrain aux équipes, et plus largement à tout l’écosystème de NZR.

Ce partenariat permettra à NZR d’exploiter les solutions SAP et d’innover dans quatre domaines clés : créer un système de gestion intégré pour diriger et améliorer ses opérations, parfaire l’expérience des supporters, réaliser des objectifs de développement durable pour l’organisation et explorer la manière dont l’utilisation des données et des solutions peut favoriser la performance des équipes.

  • Opérations organisationnelles : l’utilisation d’un hub digital de solutions SAP pour créer des systèmes interconnectés permettant à NZR de tirer le meilleur parti de la puissance de ses systèmes et des données hors terrain, afin de mieux soutenir leurs équipes en place.
  • Performance de l’équipe : en implémentant SAP SuccessFactors et en se dotant d’une source unique de données RH, NZR compte améliorer l’expérience de ses membres et leur permettre ainsi d’atteindre leur plein potentiel.
  • Expérience des fans : créer de nouvelles façons de se connecter et de dialoguer avec la base de supporters locaux et mondiaux de NZR, tout en exploitant les nouvelles technologies et plateformes, afin qu’ils se rapprochent de leurs équipes et joueurs préférés.
  • Impact environnemental : exploiter les solutions et les capacités numériques permettant à NZR de gérer de manière holistique ses performances en matière de durabilité, tout en soutenant la stratégie plus large de NZR en matière de responsabilité sociale et d’environnementale (RSE).

Angela Nash, Chief Information & Technology Officer de NZR, a déclaré : “La NZR entreprend une transformation numérique de grande ampleur qui nécessite le soutien et l’expertise d’une organisation technologique internationale, pour nous aider à réaliser notre objectif : devenir l’Union de Rugby la plus avancée sur le plan technologique dans le monde. SAP est à l’avant-garde de la transformation numérique au niveau mondial et dispose des outils nécessaires pour nous aider à mettre en place une équipe d’experts qui, non seulement partage notre vision, mais dont les compétences et les capacités sont de renommée internationale. Nous sommes ravis qu’ils soient notre premier partenaire technologique et qu’ils travaillent avec NZR sur toutes les plates-formes clés afin d’examiner, d’améliorer et de nous permettre de fournir des systèmes technologiques qui garantissent que nous sommes les meilleurs sur le terrain et en dehors.”

Scott Russell, Executive Board Member & Customer Success, commente :

New Zealand Rugby s’est fixé un objectif ambitieux : devenir le collectif de Rugby le plus avancé technologiquement au monde. En tant que tout premier partenaire technologique de l’organisation, SAP peut aider NZR à atteindre cet objectif en favorisant la transformation numérique dans tous ses domaines d’activités et en introduisant des technologies révolutionnaires qui aideront les équipes de NZR à donner le meilleur d’elles-mêmes – et à gagner. ”

SAP et NZR mettront également l’accent sur le développement de programmes et d’initiatives supplémentaires visant à promouvoir et à célébrer la diversité et l’inclusion.

Grâce à ce partenariat, SAP bénéficiera de divers droits et avantages, notamment le marquage et la signalisation dans les stades et sur le terrain pour les matchs gérés par NZR, le marquage sur toutes les plateformes numériques, les interventions des joueurs et des rencontres exclusives avec les équipes et les joueurs.

*Les « équipes en noir » de la NZR – les All Blacks, les Black Ferns, les All Blacks Sevens, les Black Ferns Sevens, les Māori All Blacks, les All Blacks XV et les All Blacks moins de 20.

 

À PROPOS DE NEW-ZEALAND RUGBY
Fondé en 1892, New Zealand Rugby s’efforce d’inspirer et d’unifier les Néo-Zélandais à travers le rugby. Notre objectif est de diriger, soutenir, développer et promouvoir le jeu national de la Nouvelle-Zélande, en mettant le rugby au cœur de chaque communauté. Le système de haute performance de NZR s’efforce de promouvoir les compétitions que nos fans aiment, d’encourager les talents qui peuvent représenter nos équipes en noir et d’être leader mondial sur et en dehors du terrain.

À PROPOS DE SAP
La stratégie de SAP est d’aider chaque entreprise à fonctionner comme une entreprise intelligente et durable. En tant que leader du marché des logiciels d’application d’entreprise, nous aidons les entreprises de toutes tailles et de tous secteurs à fonctionner au mieux : Les clients de SAP génèrent 87 % du commerce mondial total. Nos technologies d’apprentissage automatique, d’Internet des objets (IoT) et d’analyse avancée permettent de transformer les activités des clients en entreprises intelligentes. SAP aide à donner aux personnes et aux organisations une connaissance approfondie de l’entreprise et favorise la collaboration qui leur permet de garder une longueur d’avance sur leurs concurrents. Nous simplifions la technologie pour les entreprises afin qu’elles puissent utiliser nos logiciels comme elles le souhaitent, sans interruption. Notre suite d’applications et de services de bout en bout permet aux entreprises et aux organismes publics de 25 secteurs d’activité dans le monde entier de fonctionner de manière rentable, de s’adapter en permanence et de faire la différence. Grâce à un réseau mondial de clients, de partenaires, d’employés et de leaders d’opinion, SAP aide le monde à mieux fonctionner et à améliorer la vie des gens. Pour plus d’informations, visitez le site www.sap.com.

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A breakdown of a simple app, from UI design to deployment, that shows off why coding is a magic tool for designers.

Figma, Adobe XD, Photoshop, Wacom Tablet, sketchbook… all tools for interfaces and web designers, yes? Take 2 minutes, and try to remember why you want to become a designer and why you enjoy designing stuff.

Chances are it’s because you like to create; you’re a creative person. Maybe you started with artistic experiences as a child, then turned that creative energy into problem-solving while continuing to express it visually: You became a designer, a creative problem solver.

Today, I’ll try to show you how coding is an underrated tool to express your creative problem-solving mindset by building a real SVG generator from scratch. So let’s get into it!

Step 1: Don’t get an idea; solve a problem

We didn’t go into deep business considerations here, but seeing problems you face and deciding to solve them yourself is a great way to start.

During client work, I needed some SVG waves for illustrations. So I looked for a wave generator: There were a ton of wavy colorful wave generators with parametric inputs but no simple, perfect sine waves generator. I decided to draw it on my math tool GeoGebra and then export it to SVG.

Okay, but not fast. And we like to get our jobs done quickly. But wait… Why don’t we create a perfect sine waves generator? Without equations & boring math software to open, just a curve and an export button. You got it, now let’s design it.

Quick tips: If you are looking for a problem, look for memes in your field. They always show a deep, painful, well-known problem.

Step 2: Design the solution simple as possible

Two main rules: First rule, think about who will use it; the second rule, predict what they expect from how it works. So who? Front-end developers. What are they waiting for? A curve that can be edited with direct feedback and an export button.

Wireframe design

High-Fi design

A quick tip: You can grab the Figma design of the app for more technical tips on the design.

Step 3: Build it for real

As a designer, stopping at step two is perfectly fine. But imagine if you could build what you design! You already know you can create everything you want.

You can see coding as a way to translate your UI that will surely end with a .com application that is usable by everyone. This is why “best languages” don’t matter; coding is just a tool to express your creativity and build stuff for others. And as a designer, a creative person, this might sound…interesting.

UI to functionnal app

UI to functional app

Every web app interface can be translated from UI design to code with HTML/CSS/JS. There is how we can see the role of each of those 3 “languages”:

HTML: I want a button.

CSS: I want my button to look rounded.

JS: I want something to happen when I click on my button.

To build our app, I’ll use Svelte. Svelte is a JavaScript compiler that allows us to use all those three “languages” in one place. So, let’s see how code can translate our UI to functional things.

HTML button code

“Hey web browser, I want a button named “exportButton” and everything in a function named “downloadSVGpath” to be carried out when someone clicks on the button :) Thanks”

CSS style button code

“Hey web browser, I want you to apply these style rules to my basic HTML button: I want a beautiful rounded corner at 16px, a mouse pointer when we hover it, I don’t want any borders, but I want a cool color gradient as a background color. Then, I want the font inside the button to have its color set to #fcfcfc and use the Inter typeface (bold, please). Like my Figma design, I also want to center stuff in the button and add padding. Oh, and add a subtle shadow :) Thanks.”

Drawing SVG curve function

“Hey, web browser, each time our slider moves, I want to run this function: I want you to draw a curve inside a frame that I have defined inside my HTML code. I also want my curve stroke to look rounded at each cap and have a color and width I’ve defined inside variables. You will take the sine function parameters from the stored values of the sliders. Finally, while your x variable hasn’t reached the total width in the x-axis of our frame, you will solve the y-axis point position of the sine equation and draw the curve :) Thanks.”

Quick tips: You can grab the source code files of the app to explore them.

Summary

  • Coding is just a tool that allows us to translate our very visual metaphors into something that everybody can use. How cool is that?!
  • Coding helps us to envision our design goals and forces us to see beyond the visual range: how is my button will be supposed to work? How does it look when hovering? How my popup modal can be designed for mobile devices?
  • Coding allows us to create the weird idea we designed “just for fun” instead of pushing the design case study into our portfolio under the “personal project” tag.
  • Coding shows us how much work is required to achieve what we designed. So we can better understand our design clients’ needs, challenges, and resource management.
  • Coding is flexible. You can replicate the Netflix website pixel perfect with pure HTML/CSS, the Vue Framework, or any other Web framework.

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Le cœur du système d’information d’Atos, comprenant 42 systèmes et 500 interfaces, a été basculé vers le cloud Microsoft Azure, au travers de l’offre RISE with SAP. Un projet mené en seulement 9 mois par les équipes d’Atos.

Atos est un des leaders mondiaux des entreprises de services du numérique, avec une présence dans 71 pays et un effectif de 105.000 collaborateurs, pour un chiffre d’affaires annuel de près de 11 milliards d’euros. Atos est un acteur engagé : partenaire des Jeux olympiques et paralympiques depuis 2001, le groupe met également en œuvre une stratégie net-zéro visant à la fois à atteindre la neutralité carbone en interne, mais aussi à proposer des services et produits décarbonés à ses clients.

Jusqu’alors, Atos hébergeait son système d’information dans ses propres datacenters, dont l’ERP Nessie. Une offre basée sur des solutions SAP, ayant basculé en 2020 vers l’ERP Intelligent SAP S/4HANA. Fin 2020, l’entreprise a décidé de migrer Nessie vers le cloud.

« Plusieurs raisons ont mené à ce choix, explique Frédéric Aubrière, DSI groupe d’Atos. Chaque changement opéré sur un SI on-premise se traduit par des dépenses d’investissement (CAPEX), qu’il faut valider auprès de la direction financière. Avec le cloud, la discussion peut se recentrer sur les seules dépenses d’exploitation (OPEX), ce qui participe à lever certains verrous. En déléguant la gestion des infrastructures à un hyperscaleur, nous libérons également des ressources IT internes, qui peuvent se concentrer sur leur cœur de métier. Enfin, la crise sanitaire a démontré que la flexibilité apportée par le cloud était un atout pour les entreprises. »

Un des arguments mis en avant par Atos est que le cloud est devenu suffisamment mature pour supporter des workloads critiques. « Pendant longtemps, le cloud a été réservé à des systèmes connexes, l’ERP restant hébergé sur site. Aujourd’hui, le cœur du SI n’est plus un terrain interdit au cloud. J’estime qu’il peut et doit basculer vers le cloud. » En migrant le cœur de son système d’information vers le cloud, Atos entend lancer un message fort en direction des entreprises qui hésiteraient encore à adopter ce modèle de déploiement. Le projet est donc particulièrement stratégique pour le groupe. « Ce que nous avons réalisé avec notre SI, nous pouvons le faire pour celui de nos clients », confirme Frédéric Aubrière.

Un projet mené à bien en seulement 9 mois

Atos a mis en œuvre tout son savoir-faire – et la force de frappe de ses nombreux experts – pour réaliser cette migration en un temps record. Le choix s’est porté sur l’offre RISE with SAP, avec un déploiement effectué sur les infrastructures Microsoft Azure de Francfort. Un choix stratégique là encore, les serveurs utilisés dans ce datacenter Microsoft étant des Bull Sequana S. Du matériel conçu par Bull, filiale d’Atos, et certifié SAP, avec des instances pouvant atteindre les 12 To en scale up (et plus d’une centaine de téraoctets en scale out).

Le projet a démarré fin 2020. Dès avril 2021, le système de test basculait en live, suivi par les instances de développement et de qualité. L’instance de production est entrée en fonction le 13 septembre 2021, soit environ 9 mois après le début du projet. Un tour de force de la part d’Atos. Si l’ERP a été migré sans modifications majeures, le périmètre du projet reste en effet particulièrement important. « Nous avons migré notre ERP vers le cloud, mais aussi l’ensemble des systèmes connexes gravitant autour de lui », explique Frédéric Aubrière. Au total, 42 systèmes ont été migrés et 500 interfaces. 5000 tests ont été effectués afin de couvrir un large spectre de cas d’utilisation.

« Hormis quelques ajustements dans les paramètres de connexion, la bascule a été transparente pour les utilisateurs. Le portail MyAtos est toujours accessible de la même façon et permet toujours d’accéder aux mêmes services. Notre SI est par ailleurs toujours aussi stable et performant. » Les performances des infrastructures correspondent jusqu’à maintenant au cahier des charges d’Atos, avec un SLA de 99,7% et un RPO très proche de zéro (30 minutes). « Nous allons exécuter un dry run du DRP dans les prochains mois, afin de mesurer le délai de reprise d’activité de notre SI », confie le DSI d’Atos.

SAP BTP et décarbonisation en ligne de mire

Avec son contrat unique, l’offre RISE with SAP est un facteur de simplification lors du passage au cloud. « Avoir un unique contrat, signé en direct avec SAP, nous permet de nous affranchir de la complexité de la tarification des hyperscaleurs, confirme Frédéric Aubrière. C’est une forme de contrat plus confortable pour les clients et apportant une meilleure prédictibilité sur les coûts. RISE with SAP nous permet également de conserver notre code et nos applications. Il permet de basculer vers le cloud de façon non violente, en respectant les processus et spécificités du groupe. »

Une fois le SI stabilisé et les processus calés entre SAP et Atos, l’entreprise compte travailler sur la prochaine génération de son ERP. Au menu, un nettoyage du code spécifique et son adaptation à la SAP Business Technology Platform (SAP BTP). En parallèle, une connexion avec certains services Microsoft Azure sera mise en place. Autre tâche confiée à la DSI d’Atos, la décarbonation du fonctionnement de sa nouvelle plate-forme cloud. L’élasticité propre aux infrastructures cloud devrait permettre au groupe d’ajuster les ressources au plus près des besoins. L’objectif d’Atos est d’atteindre la neutralité carbone d’ici 2028.

The post Atos bascule son ERP SAP S/4HANA vers le Cloud avec l’offre RISE with SAP appeared first on SAP France News.

Source de l’article sur sap.com

Experienced web designers are always on the lookout for tools or resources that will (1) introduce them to the latest design trends, (2) enable them to incorporate features and functionalities that will make their products more competitive, (3) allow them to improve their workflows or all the above.

Apply one or more of these new design tools and resources. Then you could realize anything from incremental to game-changing improvements. The better the tool or resource, the more you are apt to realize your investment.

The 15 tools and website design resources selected for this article are the best in their respective categories. The degree of improvement you can realize when using one or more of them may depend on your own business needs. Or on the actual needs and wants of your clients as opposed to what you are currently able to deliver.

Browse the list, and you should be able to put your finger on one or more of these products or services. They could lead to improvement in one or more areas of your work. Look closer, and you might come across a genuine game-changer.

Happy shopping!

1. Be – The Biggest WordPress and Portfolio WordPress Theme

If your website design activities are proving to be exercises in tediousness, or you’re tired of working around a design tool’s limitations, you need BeTheme.

BeTheme can be a game-changer in that it gives you the flexibility to design what you want. Be makes building a complex high-performance website quick, smooth, and easy.

  • BeTheme’s 650+ customizable pre-built websites are designed to get your website-building project off to a rapid start. They are responsive, UX-ready, importable with a single click, and incorporate the latest design trends.
  • You’ll love working with the recently launched BeBuilder, the fastest and most flexible page builder for WordPress with which you can import from Be’s pre-built website’s 1000+ pages.
  • There’s an absolute gem of a BeBuilder Woo you can work with to create your shop or single product layouts.
  • BeTheme features a wealth of design aids, options, and settings to work with.

BeTheme is Elementor ready and is regularly updated. Click on the banner to find out more about Be’s 40+ powerful core features.

2. Total WordPress Theme

Put Total to work, and 2022 could be a very good year for your website design undertakings.

Total has it all insofar as design aids and options, website-building tools, and design flexibility are concerned regardless of the type or style of website you plan to build:

  • Pick any of Total’s 45+ customizable quick import theme demos, and you are off to a quick start.
  • 90+ section templates, 75+ pre-styled post entry cards, and more than 500 live customer settings give you more design flexibility than you are ever likely to need. 
  • The page builder of choice is an extended version of WPBakery. With it at your fingertips, you can easily drag and drop your way to building precisely the website you have in mind.

Click on the banner to discover everything Total can do for you.

3. LayerSlider

What could LayerSlider do for you to help make 2022 a banner year? Look over any of your past website designs to see if any of them could profit from adding a little spice or pizzazz because that’s what LayerSlider does best. 

LayerSlider is an animation and website-building tool that can be used on any website to transform its look & feel with modern graphics, eye-catching animations, and interactive features. LayerSlider is one of the most established and popular products with millions of active monthly users.

  • LayerSlider has 150+ website, slider, and popup templates. Templates are a great way to learn as well as an ideal starting point for new projects.
  • LayerSlider comes with a very easy-to-use and modern editor interface similar to professional desktop applications. Anyone can use it without prior experience.
  • LayerSlider is not just for sliders. It can also create image galleries, popups, landing pages, animated page blocks, or even full websites.

Click on the banner to see what LayerSlider could do for you.

4. wpDataTables

Most table or chart building table plugins on the market either limit the amount of data that can easily be processed or the types of tables or charts that can be produced. wpDataTables has neither of these limitations.

With the wpDataTables premium WordPress plugin, you can –

  • create responsive, interactive, and frontend editable tables and charts
  • process huge amounts of data from various sources and in various formats
  • highlight or color code key data.

5. Uncode – Creative & WooCommerce WordPress Theme

Uncode is a top-selling pixel-perfect creative and WooCommerce theme. More than 80,000 sales have been made to date to freelancers, bloggers, agencies, and small businesses.

Uncode’s key features include –

  • a suped-up Frontend Page Builder.
  • an advanced WooCommerce builder with supporting capabilities that include a Single Product builder and a host of customer-centric design elements and options.
  • a Wireframes Plugin and 550+ section templates.
  • a gallery of inspirational user-created websites.

6. Trafft

With Trafft, you can schedule meetings, events, on-site and virtual appointments, manage staff schedules, send reminders, and accept payments — all from a single platform.

  • Special features include custom domains, coupons, and custom fields.
  • Trafft also manages group bookings and can serve multiple locations.

This game-changer integrates seamlessly with Google Calendar, Google Meet, Outlook Calendar, Apple Calendar, Zoom, and Mailchimp.

7. WHATFONTIS 

WHATFONTIS is a hidden gem in the world of font identifiers that allows you to find a font from your uploaded image in a matter of seconds.

  • Powerful AI algorithms and a database of 850K+ fonts provide the basis for this app’s impressive search capabilities.
  • Positive identification is achieved 90% of the time. Premium support is on hand should AI yield an awkward result.
  • Cursive fonts can be identified once the letters are separated.

8. Mobirise Website Builder Software

Mobirise is fast, easy to use, and the best offline website builder on the market.

  • Mobirise does not tie you to a specific platform; you can edit your site locally and host it wherever you want.
  • Full access to HTML allows you to code.
  • 4,000+ website blocks and 300+ elegant home page templates are guaranteed to make your website-building adventures short and sweet.

The Mobirise website builder is free for both personal and commercial use.

9. GetIllustrations’ Stock Illustrations Bundle

Downloads from this library of premium illustrations can change the way you go about designing your websites, apps, and presentations.

  • GetIllustrations, with its 10,000+ illustrations library, is the biggest of its kind.
  • Featured formats include Vector AI, PNG, Sketch, SVG, Figma, and Adobe XD.

Illustrations you download come with a commercial license and are yours to keep without limitations.

10. Slider Revolution

If you have trouble bridging the gap between what your clients want and what you can provide, Slider Revolution could be exactly what you need to fix the problem.

Slider Revolution is THE cutting-edge WordPress plugin for addressing today’s over-the-top web designs. It features –

  • 200+ awesome website and slider templates.
  • eye-catching WebGL slide animations.
  • 25+ powerful addons.
  • the ability to import dynamic content from social media outlets.

11. Amelia

Amelia offers an automated, highly customizable solution to any business that relies on a manual or semi-automated operation for booking client appointments.

  • Amelia is an excellent choice for beauty, healthcare and fitness, and educational and training enterprises.
  • Clients can make or change appointments online 24/7.
  • Amelia can manage individual and group bookings, events, and employee schedules at multiple locations.
  • Amelia integrates seamlessly with Google Calendar, WooCommerce, and Zoom.

12. 8bio – Link in Bio Tool 

Many social media platforms allow you to include a link that allows followers to visit your website or an important landing page. With 8bio, you can create a link that a visitor can’t resist clicking on.

Your link can – 

  • Present a brief biographical profile of your business or yourself.
  • Feature an image or catchy animated background.
  • Showcase your product or service at no cost.
  • Use your existing domain or a “yourname” .8b.io domain.

13. Essential Grid

The premium Essential Grid WordPress gallery plugin developers assembled a collection of aesthetic, easy-to-customize plug-and-play templates that make creating a breathtaking portfolio gallery a fun and easy task.

  • Your galleries will load lightning fast.
  • They will display perfectly on all devices.
  • You can choose from a variety of layouts and mix and match adjustable grids to get precisely what you want.

14. Pixpa – Portfolio Websites for Designers

Pixpa provides an all-in-one platform from which creatives can manage their online portfolios, blogs, galleries, and eCommerce sites.

  • Choose among Pixpa’s beautiful and mobile-friendly customizable templates and customize them to achieve exactly what you want. 
  • Put Pixpa’s drag and drop website builder into play to tie everything together, exactly as you want.
  • Add content, connect with your custom domain, and into your social profiles, and you are good to go.

15. XStore – Best WordPress WooCommerce Theme for eCommerce

XStore is a feature-packed Envato WooCommerce theme that is incredibly simple to work with has acquired more than 30,000 enthusiastic customers.

  • XStore’s 110+ customizable shops make creating your own shop as easy as can be.
  • XStore integrates seamlessly with the premium Elementor and WPBakery page builders.
  • $510 worth of carefully handpicked “must-have” premium plugins are included.

There are plenty of tools and resources for designers on the market. You could use them to create websites that are a little better than the ones you have already built or are using.

What you should really be looking for is a special design tool or resource. When using it for a small investment could markedly improve both your productivity and your design efforts to make 2022 by far your best year ever.

That’s the reasoning for publishing this selection of top 15 design tools and resources. Selecting one or more could make your day.

 

[- This is a sponsored post on behalf of Be -]

Source

The post 15 Instantly Helpful Tools and Resources for Designers and Agencies (Updated for 2022 ) first appeared on Webdesigner Depot.

Source de l’article sur Webdesignerdepot

IBM et SAP renforcent leur partenariat afin d’aider leurs clients à migrer les applications des solutions SAP® vers le Cloud

IBM est le premier partenaire à proposer une infrastructure Cloud et des services techniques managés de manière intégrée dans le cadre de l’offre RISE with SAP

 

ARMONK, N.Y. et Walldorf, Allemagne, le 10 février 2022 : IBM (NYSE: IBM) a annoncé aujourd’hui qu’elle s’associait avec SAP (NYSE : SAP) pour fournir une expertise en matière de technologie et de conseil afin de permettre aux clients d’adopter plus facilement une approche Cloud hybride et de migrer les applications critiques des solutions SAP® vers le Cloud pour les secteurs réglementés et non réglementés.

Alors que les clients cherchent à adopter des stratégies de Cloud hybride, la migration des applications qui constituent l’épine dorsale du fonctionnement de leur entreprise nécessite un environnement Cloud hautement sécurisé et fiable. Avec le lancement aujourd’hui de l’option IBM – Premium Supplier pour RISE with SAP, les clients disposeront des outils nécessaires pour accélérer la migration de leurs applications SAP en local vers IBM Cloud, avec des capacités de sécurité de pointe[1].

IBM dévoile également un nouveau programme, BREAKTHROUGH with IBM pour RISE with SAP, un portefeuille de solutions et de services de conseil qui permettent d’accélérer et d’amplifier le passage à SAP S/4HANA® Cloud. Construits sur une plateforme flexible et évolutive, les solutions et services utilisent des processus intelligents pour rationaliser les opérations. Ils offrent un modèle d’engagement qui permet de planifier, d’exécuter et de soutenir la transformation globale de l’entreprise. Les clients ont également la flexibilité et le choix de migrer les applications des solutions SAP vers le Cloud en bénéficiant d’une expertise sectorielle approfondie.

L’annonce faite aujourd’hui qu’IBM devient un premium supplier fait de la compagnie le premier fournisseur Cloud à proposer des services d’infrastructure, de transformation métier et de gestion technique des applications de manière intégrée dans le cadre de RISE with SAP. La désignation d’IBM en tant que premium supplier s’inscrit dans la continuité des efforts de longue date déployés par SAP pour offrir un choix et des options aux clients, en soutenant davantage les clients d’IBM qui préfèrent que leur package RISE with SAP s’exécute sur IBM Cloud.

De plus, la migration vers SAP S/4HANA® sur IBM Cloud à partir de datacenters en local peut potentiellement apporter les avantages suivants, selon une étude d’IDC, sponsorisée par IBM[2] :

  • Retour sur investissement : selon les utilisateurs interrogés, la migration vers SAP S/4HANA® sur IBM Cloud a entraîné une augmentation du chiffre d’affaires pour jusqu’à 90 % des entreprises qui ont effectué la transition.
  • Réduction des coûts : Plus de 80 % des organisations ayant participé à l’étude ont déclaré avoir constaté une réduction des coûts opérationnels.
  • Une productivité accrue : 9 entreprises sur 10 interrogées dans l’étude ont déclaré avoir amélioré leur productivité après avoir migré vers SAP S/4HANA® sur IBM Cloud.

« Nous sommes ravis de faire progresser notre partenariat de longue date avec SAP à travers RISE », a déclaré John Granger, Senior Vice President, IBM Consulting. « Notre engagement commun est de répondre à nos clients, notamment ceux des secteurs hautement réglementés, là où ils en sont dans leur parcours numérique, tout en leur offrant des choix pour migrer ou moderniser leurs applications critiques avec une approche de Cloud hybride. »

« BREAKTHROUGH with IBM est un complément exceptionnel à RISE with SAP, car il jette les bases permettant à nos clients de se lancer dans la transformation de leur entreprise ou de la faire progresser. En outre, il réaffirme la valeur que les clients reconnaissent à RISE with SAP ainsi que l’impact et l’opportunité d’innovation que RISE with SAP offre aux organisations qui migrent vers le Cloud. Je suis convaincu que l’expertise et l’expérience combinées de SAP et d’IBM permettront d’accélérer l’adoption du Cloud et la croissance des activités pour les clients du monde entier », a déclaré Brian Duffy, President of Cloud, SAP.

IBM et SAP ont travaillé avec des centaines de clients dans le monde entier sur des milliers de projets individuels visant à moderniser leurs systèmes et leurs processus métier sur la base d’une approche Cloud hybride ouverte. Parmi les exemples récents, citons Coca-Cola European Partners, Parle Products, Harmont & Blaine, Puravankara Ltd et Virgin Megastore KSA.

Soulignant son engagement envers SAP S/4HANA®, à la fois en tant que client SAP et partenaire commercial depuis 50 ans, IBM a également réalisé un investissement important dans RISE with SAP en engageant la transformation de ses propres applications SAP. IBM est un nouveau Premium Supplier pour l’offre RISE with SAP et utilise le Cloud hybride d’IBM, y compris l’Infrastructure as a Service IBM Power, afin d’améliorer les performances, la disponibilité et la sécurité des déploiements d’éditions privées de SAP S/4HANA® Cloud.

Pour en savoir plus sur le programme BREAKTHROUGH with IBM pour l’offre RISE with SAP : https://www.ibm.com/services/sap/rise-with-sap.

 

À propos d’IBM

IBM est un leader mondial du Cloud hybride et de l’IA, ainsi que des services aux entreprises, qui aide ses clients dans plus de 175 pays à capitaliser sur les connaissances issues de leurs données, à rationaliser leurs processus métier, à réduire leurs coûts et à acquérir un avantage concurrentiel dans leurs secteurs d’activité. Près de 3 000 entités gouvernementales et entreprises dans des domaines d’infrastructures critiques tels que les services financiers, les télécommunications et les soins de santé font confiance à la plateforme Cloud hybride d’IBM et à Red Hat OpenShift pour impacter leurs transformations numériques rapidement, efficacement et en toute sécurité. Les innovations révolutionnaires d’IBM en matière d’IA, d’informatique quantique, de solutions Cloud spécifiques à certains secteurs et de services aux entreprises offrent des options ouvertes et flexibles à nos clients. Tout cela est soutenu par l’engagement légendaire d’IBM en matière de confiance, de transparence, de responsabilité, d’inclusivité et de service.

Pour en savoir plus : www.ibm.com

Les déclarations d’IBM concernant ses orientations et intentions futures sont sujettes à modification ou retrait sans préavis et ne représentent que des buts et des objectifs.

 

À propos de SAP

La stratégie de SAP vise à aider chaque organisation à fonctionner en « entreprise intelligente ». En tant que leader du marché des logiciels d’application d’entreprise, nous aidons les entreprises de toutes tailles et de tous secteurs à opérer au mieux : Les clients de SAP génèrent 87 % du commerce mondial total. Nos technologies de Machine Learning, d’Internet des objets (IoT) et d’analytique avancées aident nos clients à transformer leurs activités en « entreprises intelligentes ». SAP permet aux personnes et aux organisations d’avoir une vision approfondie de leur business et favorise la collaboration afin qu’elles puissent garder une longueur d’avance sur leurs concurrents. Nous simplifions la technologie afin que les entreprises puissent utiliser nos logiciels comme elles le souhaitent – sans interruption. Notre suite d’applications et de services de bout en bout permet aux clients privés et publics de 25 secteurs d’activité dans le monde de fonctionner de manière rentable, de s’adapter en permanence et de faire la différence. Avec son réseau mondial de clients, partenaires, employés et leaders d’opinion, SAP aide le monde à mieux fonctionner et à améliorer la vie de chacun.

Pour plus d’informations, visitez le site www.sap.com.

[1] Based on IBM Hyper Protect Crypto Service, the only service in the industry built on FIPS 140-2 Level 4-certified hardware. FIPS 140-2 Security Level 4 provides the highest level of security defined in this standard. At this security level, the physical security mechanisms provide a comprehensive envelope of protection around the cryptographic module with the intent of detecting and responding to all unauthorized attempts at physical access.

[2]  IDC White Paper, sponsored by IBM, Business Benefits Possible by Choosing the Right Cloud Provider to Run SAP Workloads. Doc #US47166220, December 2020.

 

The post IBM et SAP renforcent leur partenariat afin d’aider leurs clients à migrer les applications des solutions SAP® vers le Cloud appeared first on SAP France News.

Source de l’article sur sap.com


WordPress is by far the world’s most popular CMS. Not only does it dominate the CMS market with a 64% market share, but it also powers 39.6% of all websites. It has taken the internet by storm by democratizing the web for all. Now, anyone can build, manage, and host a successful website without needing a college degree or coding expertise.

However, while WordPress is great at managing many technical aspects, it still can’t do everything for you. Built mostly on PHP, there are often concerns regarding how performant WordPress is. And, with performance impacting everything from bounce rates to SEO rankings to conversions, it’s something that should be on your radar too.

If you don’t know it yet, images are one of the main causes of slow-loading websites. In recent years, WordPress has stepped up its efforts to try and help users with image optimization out-of-the-box.

Still, as we’ll show, it’s not a total solution, and there is still plenty you can do to deliver better experiences on your WordPress website through image optimization.

What is WordPress Image Optimization? Why is it Important?

Simply put, image optimization is anything you do to make images load faster on your website pages. Almost all websites that use images can benefit from some form of image optimization, even those using WordPress.

Why?

Well, performance is a hugely significant factor when it comes to the competitiveness of your website today.

Google has also made performance an increasingly important factor when it comes to SEO rankings. In fact, performance is a direct ranking signal that carries significant weight.

Google’s Page Experience Update that went live in 2021 has been the biggest move in that direction yet. Soon, Google might even use visual indicators in SERP results to distinguish high-performing websites from the rest.

In Google’s own words, “These signals measure how users perceive the experience of interacting with a web page and contribute to our ongoing work to ensure people get the most helpful and enjoyable experiences from the web.”

So, Why Should We Target Images For Performance Optimization?

According to Google, images are the largest contributor to page weight. Google has also singled out image optimization specifically as the factor with the most untapped potential for performance optimization.

This problem isn’t going away soon. According to data by the HTTP Archive, there are roughly 967.5 KB bytes of image data on desktop web pages and 866.3 KB of image data on mobile pages. This is an increase of 16.1% and 38.8%, respectively, over the last five years.

Thanks to popular e-commerce tools like Woocommerce, it’s estimated that up to 28% of all online sales happen on WordPress websites.

And don’t forget, images are both a key part of conveying information to the user and integral to the design of your website. If they take significantly longer to load than your text, for example, it will negatively impact the user experience in a variety of ways.

In summary, optimized images help your WordPress website by:

  • Improving user satisfaction.
  • Improving various traffic metrics, like bounce rates, time-on-page, etc.
  • Boosting your SEO rankings.
  • Contributing to higher conversions (and sales).

How Does Image Optimization in WordPress Work?

WordPress is so popular because it’s a CMS (content management system) that allows anyone to build, design, and manage a website without any coding or advanced technical experience. Advanced features can be installed with just a few clicks, thanks to plugins, and you rarely have to touch the code behind your website unless you want to make some unique modifications.

In short, using a CMS like WordPress shields you from many of the day-to-day technicalities of running a website.

WordPress Image Optimization: What It Can Do

As we mentioned, one of the main reasons WordPress is so popular is because it takes care of many of the technical aspects of running a website. With that in mind, many think that WordPress should also automatically take care of image optimization without them having to get involved at all.

Unfortunately, that’s not really the case.

True, WordPress does offer some built-in image optimization. Whenever you upload an image to WordPress, it currently compresses the quality to about 82% of the original (since v4.5).

In v4.4, WordPress also introduced responsive image syntax using the srcset attribute. This creates four breakpoints for each image you upload according to the default WordPress image sizes:

  • 150px square for thumbnails
  • 300px width for medium images
  • 768px max-width for medium_large images
  • 1024px max-width for large images.

Here you can see an example of the actual responsive syntax code generated by WordPress:

<img loading="lazy" src="https://bleedingcosmos.com/wp-content/uploads/2021/12/33-1024x683.jpg" alt="" class="wp-image-9" width="610" height="406" srcset="https://bleedingcosmos.com/wp-content/uploads/2021/12/33-1024x683.jpg 1024w, https://bleedingcosmos.com/wp-content/uploads/2021/12/33-300x200.jpg 300w, https://bleedingcosmos.com/wp-content/uploads/2021/12/33-768x512.jpg 768w, https://bleedingcosmos.com/wp-content/uploads/2021/12/33-1536x1024.jpg 1536w" sizes="(max-width: 610px) 100vw, 610px">

Depending on the screen size of the device from which a user visits your webpage, WordPress will let the browser pick the most appropriately sized image. For example, the smallest version for mobile displays or the largest for 4K Retina screens, like those of a Mac.

While this may seem impressive, it’s only a fraction of what can be achieved using a proper image optimization solution, as we’ll show later.

Lastly, WordPress implemented HTML native default lazy loading for all images starting with version 5.5.

So, in short, WordPress offers the following image optimization capabilities baked-in:

  • Quality compression (limited)
  • Responsive syntax (up to 4 breakpoints)
  • Lazy loading

WordPress Image Optimization: What it Cannot Do

There are other issues many have with both the implementation of image compression and responsive syntax as it’s used by WordPress. This leads to some users even purposefully deactivating WordPress’ built-in image optimization so they can fully take control of it themselves.

Here are some of the reasons why:

  • WordPress uses a very basic form of quality compression. It does not use advanced technologies like AI and machine learning algorithms to compress images while maintaining maximum visual quality. It’s also lossy compression, so the quality is lost for good. You can clearly see the difference between an original HD image and the compressed version created by WordPress.
  • WordPress only compresses most images by up to 20%, while advanced image optimization tools can reduce all image sizes intelligently by up to 80%.
  • Responsive syntax can provide significant performance improvements over simply uploading a single HD image to be served on all devices and screens. However, it’s still only limited to a set number of breakpoints (typically 3 or 4). Since it’s not dynamic, a whole spectrum of possible image sizes is not created or used.
  • Responsive syntax code is not scalable and can quickly lead to code that’s bloated, messy, and hard to read.
  • WordPress doesn’t accelerate image delivery by automatically caching and serving them via a global CDN, although this can be done using other tools.

Another important optimization feature that WordPress does not have is auto-conversion to next-gen image file formats. Different image formats offer different performance benefits on different devices. Some formats also enable higher levels of compression while maintaining visual fidelity.

Next-gen formats like WebP, AVIF, and JPEG-2000 are considered to be the most optimal formats on compatible devices. For example, until recently, WebP would be the optimal choice on Chrome browsers, while JPEG-4000 would be optimal on Safari browsers.

However, WordPress will simply serve images in the same formats in which they were originally uploaded to all visitors.

How to Measure the Image Performance of a WordPress Website?

As the undisputed king of search engines, we’ll base most of our performance metrics on guidelines established by Google.

Along with its various performance updates, Google has released a number of guidelines for developers as well as the tools to test and improve their websites according to said guidelines.

Google introduced Core Web Vitals as the primary metrics for measuring a web page’s performance and its effect on the user experience. Thus, Core Web Vitals are referred to as “user-centric performance metrics.” They are an attempt to give developers a testable and quantifiable way to measure an elusive and abstract concept such as “user experience.”

Combined with a number of other factors, Core Web Vitals constitute a major part of the overall page experience signal:

You can find a complete introduction to Core Web Vitals here. However, they currently consist of three main metrics:

  • LCP (Largest Contentful Paint): The time it takes the largest above-the-fold element on your page to load. This is typically a full-sized image or hero section.
  • FID (First Input Delay): The delay from the moment a user first interacts with an element on the page until it becomes responsive.
  • CLS (Cumulative Layout Shift): The visual stability with which the elements on a page load.

Here is an illustration of how these metrics are scored:

While these are the three most important metrics to optimize, they are not the only ones. Google still measures other metrics like the FCP (First Contentful Paint), SI (Speed Index), as well as the TTFB (Time to First Byte), TBT (Total Blocking Time), and TTI (Time to Interactive).

A number of these metrics are directly affected by the images used on your web pages. For example, LCP, FCP, and SI are direct indicators of how fast the content of your web page loads and depends on the overall byte size of the page. However, it can also indirectly affect FID by keeping the main thread busy with rendering large amounts of image content or the perceived CLS by delaying the time it takes large images to load.

These metrics apply to all websites, whether they are custom-made or built using a CMS like WordPress.

When using tools like Lighthouse or PageSpeed Insights, you’ll also get scored based on other flags Google deems important. Some of them are specific to images, such as properly sizing images and serving images in next-gen formats.

If you only use built-in WordPress image optimization, you’ll get flagged for the following opportunities for improvement:

Some of the audits it will pass, however, are deferring offscreen images (lazy loading) and efficiently coding images (due to compression):

A Better Way to Optimize WordPress Images: ImageEngine

Billions of websites are all vying for prime real estate on Google SERPs, as well as the attention of an increasingly fussy internet-using public. Every inch matters when it comes to giving your website a competitive advantage.

So, how can you eliminate those remaining performance flags and deliver highly optimized images that will keep both your visitors and Google happy?

Sure, you could manually optimize images using software like PhotoShop or GIMP. However, that will take you hours for each new batch of images. Plus, you still won’t benefit from any automated adaptive optimization.

A more reasonable solution in today’s fast-paced climate is to use a tool developed specifically for maximum image optimization: an image CDN like ImageEngine.

ImageEngine is an automated, cloud-based image optimization service using device detection as well as intelligent image compression using the power of AI and machine learning. It can reduce image payloads by up to 80% while maintaining visual quality and accelerating delivery around the world thanks to its CDN with geographically dispersed PoPs.

Why is ImageEngine Image Optimization Better Than WordPress?

When making a head-to-head comparison, here are the reasons why ImageEngine can deliver better performance:

  • Device Detection: ImageEngine features built-in device detection. This means it picks up what device a visitor to your website is using and tailors its optimization strategy to what’s best for that specific device.
  • Client hints: By supporting client hints, ImageEngine has access to even more information regarding the device and browser to make better optimization decisions.
  • Next-gen formats: Based on optimal settings, ImageEngine automatically converts and serves images in next-gen formats like WebP, AVIF, JPEG2000, and MP4 (for GIFs).
  • Save data header: When a Chrome user has save-data mode enabled, ImageEngine will automatically compress images more aggressively to save on data transfer.
  • CDN with dedicated edge servers: ImageEngine will automatically cache and serve your optimized image assets using its global CDN. Each edge server has device awareness built-in to bring down latency and accelerate delivery. You can also choose to prioritize specific regions.

So, the key differentiator is that ImageEngine can tailor optimizing images for what’s optimal for each of your visitors. ImageEngine is particularly good at serving mobile visitors thanks to WURFL device detection, which can dynamically resize images according to most devices and screen sizes in use today. As of now, this is a completely unique capability that none of its competitors offer.

It allows for far better and more fine-tuned optimization than WordPress’ across-the-board approach to compression and responsive syntax.

If you want, you could turn off WordPress responsive syntax and compression, and you would still experience a performance increase using ImageEngine. However, ImageEngine also plays nice with responsive syntax, so it’s not completely necessary unless you want to serve the highest-fidelity/low-byte-size images possible.

How Does ImageEngine Work with WordPress?

The process ImageEngine uses to integrate with WordPress can be broken down into a few easy steps:

  • Sign up for an ImageEngine account: ImageEngine offers three pricing plans depending on the scale and features you need as well as a no-commitment 30-day free trial.
  • Specify your image origin: This tells ImageEngine where to find the original versions of your images. For a WordPress website, you can just use your domain, e.g., https://mywordpresswebsite.com. ImageEngine will then automatically pull the images you’ve uploaded to your WordPress website.

  • Copy the Delivery Address: After you create an account and specify your image origin, ImageEngine will provide you with a Delivery Address. A Delivery Address is your own unique address that will be used in your <img> tags to point back to the ImageEngine service. Delivery Addresses may be on a shared domain (imgeng.in) or customized using a domain that you own. A Delivery Address typically looks something like {random_string}.cdn.imgeng.in. If your images are uploaded to the default WordPress folder /wp-content/uploads/, you can access your optimized images from ImageEngine simply by changing your website domain. For example, by typing {imageengine_domain}.cdn.imgeng.in/wp-content/uploads/myimage.jpg into your browser, you’ll see the optimized version of that image. Just press the copy button next to the Delivery Address and use it in the next step configuring the plugin.

  • Install the ImageEngine Optimizer CDN plugin: The plugin is completely free and can be installed just like any other plugin from the WordPress repository.
  • Configure and enable ImageEngine Plugin in WordPress: Just go to the plugin under “ImageEngine” in the main navigation menu. Then, copy and paste in your ImageEngine “Delivery Address,” tick the “Enabled” checkbox, and click “Save Changes” to enable ImageEngine:

Now, all ImageEngine basically does is replace your WordPress website domain in image URLs with your new ImageEngine Delivery Address. This makes it a simple, lightweight, and non-interfering plugin that works great with most other plugins and themes. It also doesn’t add unnecessary complexity or weight to your WordPress website pages.

ImageEngine vs Built-in WordPress Image Optimization

So, now let’s get down to business by testing the performance improvement you can expect from using ImageEngine to optimize your image assets.

To do this test, we set up a basic WordPress page containing a number of high-quality images. I then used PageSpeed Insights and the Lighthouse Performance Calculator to get the performance scores before and after using ImageEngine.

Importantly, we conducted this test from a mobile-first perspective. Not only has mobile internet traffic surpassed desktop traffic globally, but Google themselves have committed to mobile-first indexing as a result.

Here is a PageSpeed score using the Lighthouse calculator for WordPress with no image optimization:

As we can see, both Core Web Vitals and other important metrics were flagged as “needs improvement.” Specifically, the LCP, FCP, and TBT. In this case, both the LCP and FCP were a high-res featured image at the top of the page.

If we go to the opportunities for improvement highlighted by PageSpeed, we see where the issues come from. We could still save as much as 4.2s of loading time by properly resizing images and a further 2.7s by serving them in next-gen formats:

So, now let’s see how much ImageEngine can improve on that.

The same test run on my WordPress website using ImageEngine got the following results:

As you can see, we now have a 100 PageSpeed score. I saved roughly 2.5s on the SI (~86%) as well as roughly 1.7s on the LCP (~60%). There was also a slight improvement in the FCP.

Not only will you enjoy a stronger page experience signal from Google, but this represents a tangible difference to visitors regarding the speed with which your website loads. That difference will lead to lower bounce rates, increased user satisfaction, and more conversions.

There was also a 53% overall reduction in the total image payload. This is impressive, considering that it’s on top of WordPress’ built-in compression and responsive syntax.

Conclusion

So, as someone with a WordPress website, what can you take away from this?

Well, first of all, WordPress does feature some basic image optimization. And while not perfect, it should help you offer reasonable levels of performance, even if you use a lot of image content.

However, the caveat is that WordPress applies aggressive, across-the-board compression, which will lead to a noticeable reduction in visual quality. If you use WordPress for any type of website where premium quality images are important, this is a concern — for example, as a photography portfolio, exhibition, or image marketplace like Shutterstock.

By using ImageEngine, you can reduce image payloads and accelerate delivery even further without compromising too harshly on visual quality. What’s more, ImageEngine’s adaptive image optimization technology will provide greater improvements to more of your visitors, regardless of what device(s) they use to browse the web.

Whether or not you still want to use WordPress’ built-in optimizations, ImageEngine will deliver significant improvements to your user experience, traffic metrics, and even conversions.

Plus, true to the spirit of WordPress, it’s extremely simple to set up without any advanced configuration. Just sign up for ImageEngine in 3 easy steps, install the plugin, integrate ImageEngine by copy/pasting your image domain, and you’re good to go.

 

[ This is a sponsored post on behalf of ImageEngine ]

Source

The post WordPress Website Analysis: Before & After ImageEngine first appeared on Webdesigner Depot.

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The Cloud is ubiquitous: any company looking to ramp up quickly will provision its compute, networking, and storage with its preferred cloud provider, and get started rolling out their products.  That makes total sense from a business perspective.  The Cloud has simplified development and automation exponentially over the years, and emerging tech such as AI and IoT will only accelerate this.  

However, the catch is that the very same foundational architectures which drive the Cloud’s efficiency, flexibility, and cost benefits ultimately also are its weakest links from a security perspective.   The result is the daily march of headlines we all read about: ever larger and deeper breaches of data and systems.

Source de l’article sur DZONE