Articles

Exciting New Tools For Designers, February 2022

One of the most talked-about digital elements of the new year leads our roundup of tools and resources this month – NFTs. The NFT landscape seems to be exploding right now and that includes tools for designers to get in on the game as well.

Here’s what is new for designers this month…

Zero Code NFT

Zero Code NFT offers an advanced no-code tool to simplify the smart contract development and deployment process, allowing you to launch your NFTs with no previous coding experience. It includes a smart contract wizard that supports Ethereum, Polygon, Fantom, and Avalanche, with Solana and others underway. The tool has a waitlist if you are interested.

54nft

54nft is a tool to create a customized NFT store. It is a complete commerce platform that lets you start, grow, and manage an NFT business. Create and customize a store, publish and mint assets on available blockchains, and sell. The tool is free but charges a transaction fee on sales.

NFT-Inator

NFT-Inator is a free toolkit to accelerate the design and development of procedurally generated NFT projects. Create custom and randomized designs, test layer combinations, and export images and metadata for Solana, Ethereum, and Polygon.

Gradientos

Gradientos makes finding gradients that work with your design easy. Pick your colors and see the gradient live on a demo website with common UI elements.

Web Almanac

Web Almanac is an annual state of the web report from HTTP Archive. It is a comprehensive report on the state of the web, backed by real data and trusted web experts. The 2021 edition is comprised of 24 chapters spanning aspects of page content, user experience, publishing, and distribution.

Straw.Page

Straw.Page is a new take on website builders. It is a super simple builder that you can use to create websites from your phone. It’s a drag and drop builder that’s highly experimental and allows you to connect via a subdomain or with a custom domain.

Placy

Placy is a simple placeholder generator. Set the size, color, and fonts and you’ll get a usable data URL to include on your website. Available and JPG, PNG, or SVG.

MetaSEO

MetaSEO is a tool to generate meta tags in one click for the best SEO of your website, rank high in search results, and appear unique when someone shares your link. It’s a no-brainer SEO tool for web designers and developers that aren’t as versed in search engine optimization.

Glitch Image Generator

Glitch Image Generator is a tool to create a trend effect of the same name. Upload an image, pick a color mode, set glitch preferences, and save it as a PNG for projects. It’s that easy.

Smoothly Reverting CSS Animations

Smoothly Reverting CSS Animations is a simple and easy-to-understand tutorial that will walk you through how to create a keyframe animation that moves smoothly. Pragmatic Pineapple explains the steps with code snippets to help you understand how to make this animated element work for you.

Alternate Column Scroll Animation

Alternate Column Scroll Animation is a nifty little tutorial and demo (with downloadable source code) from Codrops. The result is a grid layout with columns that scroll in opposite directions and a content preview animation.

Waldo

Waldo is a premium tool that can help you ship mobile apps faster with fewer bugs (that’s a win-win). The no-code testing platform allows you to upload your app to the platform, run tests, and fix any issues that might arise to help you provide a better experience when it is time to make your app live.

Monad

Monad offers an efficient and simple way to share and discover code snippets. Create an account to easily find snippets relevant to you using tags or browse and create snippets anonymously. One of the best features is the ability to work collaboratively or privately.

Doodle CSS

Doodle CSS is a simple hand-drawn HTML/CSS theme that you can snag from GitHub. It’s fun and whimsical. Practical application for a look like this is up to your style and imagination.

Pixel Patterns

Pixel Patterns is a concept pattern set that implements a function to create patterns with minimal syntax. They are in a pixel style with code snippets that you can play with.

Protodeo

Protodeo is a tool to make 3D video website templates to help show off new products or services. Just upload a few images, customize your settings, and the tool will give you a Bootstrap template with video mockups in less than a day.

VanillaList

VanillaList is a repository of handpicked JavaScript plugins and resources to save time as a developer and create high-performance web apps. And as the name implies, they are all vanilla.

The Mouse Mover

The Mouse Mover is a fun little tool with questionable ethics – it simulates real mouse movements on your PC. Plus you get the source code and won’t have to worry about going to sleep or triggering a logged-off status.

Ground Zero

Ground Zero returns Mac apps to the state they were in when first installed, without deleting the app. Fix issues and get back the default settings, or simply re-claim disk space by cleaning up data that would normally be left behind when uninstalling an app.

Alonzo

Alonzo is a premium typeface family in a modern style with high contrast stroke weights. The family includes 24 styles and with an almost condensed style fits nicely in tight spaces.

ContaneText

ContaneText is the more readable text version of the Contane typeface family. It’s a solid serif with 20 styles including Romans and matching italics. Stronger hairlines, solid serifs, and slightly more comfortable proportions make it appropriate for bold headlines, as well as for small text sizes.

Plinc Flourish

Plinc Flourish completes our roundup this month with an interesting, premium typeface that’s beautiful and functional. Part italic, part roman, this iconoclastic font is all style. It includes formal pen strokes in a taut upright framework to create a typeface that looks defiantly forward.

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31 janvier 2022/par Service comm.

5 Creative Management Trends to Watch in 2022

Actualités, Actualités

Yesterday’s creativity won’t keep pace with tomorrow’s requirements; businesses need speed and agility without sacrificing creative quality.

“The creativity that was needed in the past is not the creativity that is needed today,” according to Matthew Rayback, a creative director at Adobe. He’s not talking about the function of creativity but rather about the process of creative management in a marketing context.

What is needed today? Speed and agility without sacrificing quality.

Why? Because the pace of change has accelerated. As Rex Salisbury, a deal partner for the venture firm a16z noted early in the pandemic, “Businesses of all kinds are experiencing two years’ worth of digitization compressed into months.”

This accelerated digital transformation has put pressure on marketing teams to turn campaigns around faster. In turn, that places pressure on creative teams to generate the requisite creative for those campaigns. Leaders need to sharpen their awareness of the unfolding creative management trends to keep pace. To that end, below are five such trends to watch in 2022.

1. In-House Creative Teams Continue to Grow

Companies have been building in-house creative teams for the better part of a decade. A 2018 study by Forrester Research and the In-House Agency Forum (IHAF) found the number of in-house teams has grown 22% in the last ten years or so. As The Wall Street Journal reported, more than half of advertisers (64%) have shifted their creative organizations to an in-house team.

According to a more recent version of that same study, the in-housing movement didn’t stop throughout the pandemic. It revealed, “80% of respondents said they have brought more marketing assignments in-house since the onset of the pandemic, with 50% saying the increase was directly triggered by the events of the past two years.”

Businesses seem well-satisfied with the results because the urge to in-house is poised to grow beyond creative teams. For example, a recent survey by the customer intelligence company Axciom found about 50% of respondents believe the “in-housing is currently a top marketing objective, and 40% expect it will remain a top priority in the coming years.”

2. Outside Agencies Hired for Specialized Skills

Despite the in-housing trend, there is still opportunity for agencies, consultants, and freelancers, particularly those with specialized skills. Even the consumer-packaged goods giant Proctor & Gamble, a leading example of brands bringing marketing and creative teams in-house, still needs outside service providers.

Indeed, while in-house creative teams produce the lion’s share of creative work, the vast majority (86%) also continue to partner with agencies and freelancers; according to our own research, published in our 2021 Creative Management Report, which was facilitated by Lytho (formerly inMotionNow) and based on a survey of 400 creatives and marketers.

When the survey asked creatives why they hire outside resources, the top reason was access to specialized skills (60%). That was followed in a distant second by a need for increased capacity (44%), help with developing strategy (24%), and, lastly, to get work done faster (20%).

“It is very unusual for an in-house team to have no outside resources that they lean on,” wrote Alex Blum of Blum Consulting Partners, Inc. in a written assessment of the survey results.

He says there are two primary ways to partner with agencies. “First, for overflow capacity. There is always a need for more creative resources, and agencies can offer that flexibility without the cost of maintaining larger teams,” he wrote. “Second, in-house teams can divide areas of ownership with an agency based on the skill sets they have in-house.”

3. The Creative Process Evolves

Marketing today is dominated by an insatiable thirst for fresh content, produced and polished by creative teams. The demand for that content continues to explode.

What does this portend for creative teams? Despite adding headcount, creative requests exceed the creative team’s capacity to produce it – even as lead times shrink. Matthew Rayback, the creative director at Adobe, suggested the creative process must evolve.

He likens creatives to an auto factory, where “creatives used to be the assembly line to make a single car.” However, today, creatives are tasked with creating more cars, each with unique adjustments such as personalization.

“The assembly line we built can’t accommodate that speed or volume,” he says. So the whole factory – the entire creative process – must be overhauled to adapt.

4. Quantitative Measurement Drives Creative Priorities

Current methods for measuring the value of creative teams center on outputs. That is to say, the metrics tracked tend to quantify the number of creative projects in progress, the rounds of review, and the number of projects completed over time.

These metrics are important, but alone they are insufficient. A complementary way to prioritize large volumes of creative requests is focusing on those tasks most likely to move the business needle. The barrier to achieving this is that most creatives aren’t kept informed as to the outcomes of marketing campaigns fueled by their creative efforts. This must change.

With the growing demand for content, the margin of error for applying creative resources to projects that don’t correlate to business results shrinks. Marketing organizations must build a feedback loop that brings quantitative results back to the creative team. In turn, creative teams must learn to use the data to drive their work priorities in collaboration with marketing.

5. Creative Resource Management Becomes Essential

Resource management is both a leadership concept and technology (or a combination of technologies). It’s a means to plan, track, collaborate and measure creative operations, including people, processes, and budgets.

Traditionally, planning and tracking of all things creative and marketing occurred in a spreadsheet. It works well when the future is generally predictable – yet cliché as it may be to say it – we are living in a state of uncertainty.

Like many trends over the last 18-24 months, the global pandemic “forced virtual experiences, disrupted marketing channels and campaigns, and accelerated companies’ transition to digital marketing,” according to Forrester. The research firm calls resource management “essential” because it helps move “planning from static spreadsheets to a dynamic and real-time environment.”

Final Thoughts

Yogi Berra paraphrased an old Danish proverb when he said, “It’s tough to make predictions, especially about the future.” Even so, the pandemic has accelerated trends that were already underway, and these five trends are good examples. More than just watching them, creative and marketing leaders should take steps now to get ahead of them.

Featured image via Pexels.

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26 janvier 2022/par Service comm.

20 Best New Websites, November 2021

Actualités, Actualités

Welcome to this month’s round up of what has caught our eye on the web. As it’s November we’re going to help chase those winter blues away with some color.

Color does so much of the heavy lifting in visual design. It can create a mood, reinforce a brand identity, establish a hierarchy, differentiate sections, highlight type or reduce it; color even makes a statement by its absence.

Good use of color isn’t just about getting the most appropriate color scheme for the subject, it’s also about how much color to use, and where to use it. In this collection we’ve included a range of use examples from bright and full of color, to restrained with subtle tones. Enjoy!

Toboggang

There’s a pleasing UPA cartoon feel to the colors and type in this compact portfolio site.

On

On digital technology studio keep things simple with a black on light blue, and infinite scrolling.

re_

A pleasing mix of reds, greens, pinks, and golds liven up a simple grid layout for re_ package free grocery store.

LA Art Box

This site for LA Art Box makes great use of horizontal scrolling and animated transitions.

JYZ Design

Strong color and geometric shapes create a vibrant feel for JYZ Design’s company site.

Hyperframe

Hyperframe’s site takes on board the ‘show, don’t tell’ theory by cleverly using on scroll animation to demonstrate its product’s major selling point.

Rebecca Atwood

Rebecca Atwood’s site combines product shots with a color scheme that reflects the aesthetic of her designs.

Natural Paint Co.

For any paint company, displaying the available colors is a central function of their site. Natural Paint Co. do a really nice job of this with an interactive picker that changes the background color of the window.

Piaule Catskill

Beautiful photography and minimal text do a great job of selling the experience of Piaule Catskill cabins, and the horizontal scrolling on desktop adds extra focus. I found myself looking up flights to New York…

Rose Delights

There is a vintage, hand made quality to the mix of video and photographs on Rose’s home page, that creates a sense of warmth. The transparent mail list sign up is nicely non-invasive.

Voila

This site for Voila instant coffee creates a modern feel with fresh pastel colors balanced by a grounding dark blue.

Chiwawa

Wrestling masks, skeletons and lots of tone on tone color makes this a lively and appealing site for Chiwawa cantina.

HI(NY)

Keeping the rest of the design elements minimal here allows the movement of content areas not become cluttered and fussy feeling.

Think Tank Team

The divided square motif on the Think Tank Team homepage is a nice visual metaphor for building blocks coming together to create a whole.

Just Egg

Lots of yellow, and food close ups in the what part of Just Egg’s site is bold and confident. But the how section with its scrolling animation is the really good bit.

Moooi Paper Play

Although not a standalone site, this is a very pleasing animation centred around a particular product from Moooi.

Maersk Upside

Logistics giant Maersk have added a more user-friendly and visually engaging section to their corporate site, with use cases and real case studies.

Sol’ace

The color palette for Sol’ace furniture is has been carefully chosen to reflect the idea of luxury and natural materials.

Terra

A good mixture of standalone product shots and styled photographs works well here. The navigation options–shop by type, material or collection–have been well thought out too.

Thanxiety

And finally, for our readers in the US, Thanxiety is a carefully chosen collection of conversation topics to help avoid any uncomfortable silences, or family rows, around the dinner table at Thanksgiving. (And maybe the rest of us could use it on other holidays…)

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22 novembre 2021/par Service comm.

8 Reasons Your Site Is Slow + How To Fix Them

Actualités, Actualités

1, 2, 3 – That’s exactly how long it takes you to start losing visitors if you have a slow-loading website.

Hold on! Surely, the only thing that matters to users is that your website works flawlessly and looks great… right? Wrong!

The fact of the matter is that we’ve all become accustomed to instant access to information and content. The average internet user today places a lot of value on speed, and the bar is continually being raised.

If you are like most people, you probably feel an immediate sense of dread at the thought of optimizing your website. Where do you start? How can you make the most impactful improvements? What makes your website slow in the first place?

Have no fear, as we’ll be answering all of your questions below as well as putting you on your way to a website that loads with blazing speed.

Why Should You Be Worried About A Slow-Loading Website?

Good question!

As many as 53% of visitors abandon a site that takes more than 3 seconds to load. Even worse, 1 in 3 shoppers will leave a website if it takes longer than 5 seconds to load.

So, performance plays a huge role in the user experience of your website and whether your visitors will stay on your website or be converted into customers.

For some time, Google has been keenly aware of this fact. As a search engine, Google knows that it’s counterproductive to recommend content to users if they won’t stick around to consume it.

That’s why they’ve continually been increasing the role performance plays when ranking websites for their SERPs (search engine results pages).

In recent years, Google has introduced core web vitals. These are metrics they hope will help quantify how performance affects the user experience. In general, they measure how fast, stable, and interactive a page is while loading. This will be more important than ever after Google announced its Page Experience update, which started its global rollout in June 2021.

As you may know, ranking highly for Google is vital for your website’s visibility. For one, 68% of online experiences begin with a search engine, of which Google has a 92.7% market share. Even if you manage to land on the coveted first page of Google, the first five results get over 70% of all clicks (28% to the first result alone).

So, to recap why a fast loading website is so desirable:

It directly affects your ability to keep, satisfy, and even convert visitors to your website.
It impacts your search engine rankings which impacts your “findability” and organic traffic.

8 Reasons Your Site Is Slow + How to Fix Them

O.K., so now that we’re all on the same page regarding the importance of your website performance, let’s look at common issues slowing down your website + how to fix them.

1. You’re Using A Sub-Par Hosting Service

As the party responsible for making your website available to the outside world, your hosting service can be a make-or-break factor. Not only should you pick a host that has a good track record when it comes to uptime a performance, but also one that’s suitable according to your needs.

Even if you take all the steps below to optimize your website’s performance, it may still load slowly if traffic to your website is overwhelming your available bandwidth or your host’s server capacity. If that happens, some users may experience extremely slow loading times, broken features, or even complete unavailability.

For most personal, blog, or local/small business sites, a respectable hosting provider like Bluehost or GoDaddy should be good enough. However, if you plan on running any type of large-scale, high-traffic webstore, business portal, or other type of website, you’ll want premium hosting, such as WPEngine (for WordPress), VPS hosting, or even a dedicated server.

2. You’re Not Optimizing Your Media Assets

As you probably know, media like images and videos take up significantly more space than most other types of content, such as text, code, stylesheets, or other static files. Even a single image has the potential of consisting of more data than dozens of website pages containing nothing but the underlying HTML and text.

In a Speed Essentials presentation, the Google team identified images as the largest contributor to page weight. In fact, they have the potential to consume a website’s entire performance budget if left unoptimized. Images can also directly impact all three of Google’s core web vitals – key metrics Google uses to measure the performance of a website.

However, the use of images and video is likely to continue growing, heightening the importance of finding a sustainable solution. According to HTTPArchive, images have increased by 19.3% on desktop and 42.7% on mobile.

For now and the foreseeable future, optimizing your images carries the greatest potential for improving performance.

The problem is that optimizing image assets requires multiple steps. Most importantly:

Using the appropriate next-gen formats which can differ depending on the user’s device, OS, or browser.
Appropriately compressing the size and quality of images to reduce payload without affecting visual quality too badly.
Using the optimal display size and density based on the accessing device to reduce payloads further.
Using lazy loading to only load images as needed.

As you can see, manually going through these steps for every single image on your website can be extremely labor-intensive. This is especially true if you consider that you somehow need to create the optimal variants for different users based on what device, OS, or browser they are using.

In-code strategies, like a JS plugin, responsive images, or CSS media queries tend to bloat your code and lead to other performance issues we’ll discuss below.

Luckily, there are plenty of CDN services available designed specifically for providing some degree of automated image optimization. These platforms analyze the context (i.e., a specific mobile device model, OS version, and browser version) of the user trying to load one of your images and try to serve them a version of the image that’s ideally optimized for them.

However, any media optimization platforms still require installing a small JavaScript plugin to dramatically improve the image and video optimization capabilities.

The one exception here is ImageEngine. ImageEngine uses WURFL device-detection to pick up every possible detail of the user’s device. The logic is built into their device-aware edge servers and doesn’t rely on you adding any additional code or markup to your website pages.

So, not only does it reduce your image payloads by up to 80% and serve them via a global CDN, but it doesn’t leave a footprint in your website’s code. As a bonus, it also happens to support the widest range of image/video formats, including animated GIFs, as well as client hints and save-data mode.

3. Render-Blocking JavaScript And CSS Is Delaying Page Loads

JavaScript is the de facto programming language for adding interactivity and advanced features to websites today. Likewise, CSS is the standard for adding styling. Both are critical components for almost any modern website.

However, nothing good comes free, and both may impact the performance of your website, particularly when used carelessly.

The following are some steps you can take to minimize the impact of these assets on your website performance:

Minify your JavaScript and CSS files.
Combine a large number of JS/CSS files into fewer files.
Replace some of your external JS and CSS files with inline JS/CSS. (Don’t overdo this! Inline JS and CSS is only suitable for small code snippets).
Defer loading JavaScript until after all your content is loaded and use media queries for CSS files.

Because media can have a more significant impact on your page weight, this leads some to believe that adding more JavaScript is the lesser of two evils.

However, depending on whether you already have render-blocking JS, Google might flag this as a completely new issue. Regardless, it will negatively impact your performance score in tools like PageSpeed Insights:

You can avoid it altogether by using an optimization engine like ImageEngine that doesn’t require any JavaScript.

4. You’re Not Using A Content Delivery Network (CDN)

A CDN is a network of servers spread across various regions all over the globe. What it basically does is store a copy of your website on each of these servers. When an internet user visits your site, the CDN automatically serves your website from the nearest server to that user.

What this does is allow your website to load faster, no matter where in the world people are visiting it from. If your website was only hosted on a single server, say somewhere in the U.S., then it could take much longer to load for a visitor located in Asia than one in the U.S.

While they all basically do the same thing, different CDNs are better at handling different types of content. Cloudflare, Fastly, and Akamai are just some of the most popular general-purpose CDNs around. Image CDNs like ImageEngine are purpose-built to not only serve image and video assets but to also optimize them using compression, formatting, etc.

So, the two main factors to consider are the type of content you want to deliver via the CDN and its global coverage. However, it’s usually possible to use multiple CDNs in tandem to cover different types of content and reach a wider area.

5. There’s Excessive Overhead In Your Database

If you have a website with any type of complexity, you probably have a corresponding database. In fact, all WordPress websites require a database to function.

Over the years, a lot of information moves in and out of the database. Sometimes, the data can get lost along the way or become obsolete. If you don’t regularly spring-clean your database, then this can really start to add up. Not only will it bloat the storage size of your database, but it will start to impact the speed of database queries and requests.

CMS users are especially prone to racking up these kinds of artifacts from plugins and themes that have been installed and removed over the years.

Unfortunately, there aren’t many easy fixes for this issue available. With most hosting providers, you’ll probably need to use phpMyAdmin to manually check and scrub your data. If you have a managed hosting solution, the host’s support team might be able to help you out. In the event that you have a locally installed database, there are some tools you can use, although they’re not 100% effective.

The best way to avoid any issues is to make database maintenance part of your routine and to learn the basics of how databases work.

6. You Have Too Many Plugins Or Themes Installed

For CMS users, plugins or themes offer near-limitless potential to spruce up the design and functionality of their website. However, each plugin or theme comes with additional code and content that add to the overall complexity and size of your website.

If you have a hand-coded website, the same goes for any additional applets or libraries you want to add to your site.

The best way to combat this is to be conscientious when adding any extras to your website. Only install what you really need or want, and make sure to uninstall and properly remove them if you don’t need them anymore.

As mentioned, they might leave various transients or artifacts behind, so you should keep an eye out for them throughout your website files (not just the database) whenever you do some spring cleaning.

7. You Aren’t Utilizing Caching

Caching is often one of the most effective yet ignored techniques for improving website performance. Caching stores your website content in fast-access memory in the user’s browser, allowing it to be loaded near-instantaneously by users. This can include everything from text to stylesheets to images to JavaScript files.

Without caching, a user will need to redownload everything when they navigate to or reload a page — whether or not anything has changed.

However, not properly configuring caching on your website can lead to issues, such as users only loading out-of-date content. Most high-quality caching tools have built-in features that automatically clear the cache when you make changes to a specific website page or content. So, users will only reload content once it has been modified.

Some hosts offer out-of-the-box caching tools with their hosting service. CMS can also usually find plugins for this, such as WPRocket for WordPress.

8. Ads Are Dragging You Down

In the end, ads are just another form of media that increases the overall weight of your website pages. While they are typically small and lightweight, multiple ad placements can really start to add up.

What aggravates the issue is that ads are loaded from external sources. This means they’ll take longer to render, generate more requests, and may mess with how stable your pages load — affecting your core web vitals.

Depending on how important ads are to your revenue stream, you’ll want to carefully consider how many ads you use on your site, where to position them, and when they load. If possible, avoid loading ads at the same time as the rest of your page, especially interstitials.

Conclusion

As you can see, website performance is a multi-faceted subject. Although some may be worse than others, you can’t just address one area and expect your website to suddenly be performant.

However, some general principles apply:

Keep HTTP requests low by limiting the number of files required for each of your website pages.
Maintain proper code hygiene and spring clean transients and leftover artifacts.
Invest in proper hosting infrastructure as well as a CDN for your website.
Optimize your media assets to significantly bring down payloads without sacrificing engagement.

The final point deserves another shoutout. As we’ve pointed out, finding an optimization solution for your media, particularly images, is probably the best thing you can do to improve your website performance. From purely a performance perspective, there is no service quite as effective as ImageEngine. It’s also the one that requires the least amount of technical expertise and ongoing maintenance.

Regardless, you’ll want to run some tests using tools like PageSpeed Insights so you can gather data on what issues your website is facing. From there, you can prioritize fixes to make your website more competitive.

[– This is a sponsored post on behalf of ImageEngine –]

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28 octobre 2021/par Service comm.

Azure Function – An Introduction

Actualités, Méthodes et organisation des process IT

Today, in this article we will discuss basic concepts of Azure Function. An Azure Function is a perfect example of Serverless architecture or computes service. Using Azure Function, we can run the event-based code without managing any infrastructure. Since the Azure function is a trigger-based service, so it always executes a script of a block of code in response to a variety of events.

An Azure Function can also be used to achieve the decoupling, high throughput or response, reusability of code, etc. So, we will discuss the Azure Functions in all aspects in four parts. Today, in the first part of this article series, we will discuss the below topics:

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19 octobre 2021/par Service comm.

Improve Performance by Combining Headless CMS with an Image CDN

Actualités, Actualités

The headless CMS trend is gaining traction growing at over 20% annually. The driving force behind the headless CMS trend is developer’s increasing need for flexibility and control. Using the headless CMS’s API, front-end developers can use JavaScript frameworks like React, Vue, or Angular to quickly deploy content and designs in various web pages and apps.

Images Are A Crucial Part Of Any Web Experience

A headless CMS holds potentially thousands of images. How quickly images are rendered has a huge impact on user experience. This is why developers and designers need to focus on streamlining how they access, optimize, cache, and deliver images in a performant way.

ImageEngine is an image CDN that provides a simple solution for accelerating performance, and saves you time and delivery costs. With its multiple components and plugins for React, Vue, and Angular, ImageEngine makes it easy for developers to achieve superior image performance scores on tools like Google’s PageSpeed Insights.

Plan for Image Performance. It is Worth It

Performance is not always the first thing designers and developers consider when designing a website. But performance has a huge impact on eCommerce sales, conversion rates, and SEO. That’s why setting aside budget and time to solve image performance issues yields substantial benefits.

The most compelling reason to work on image performance is the upside from sales or website conversions. Google estimates that the average website on mobile takes around 9 seconds to load. However, 75% of users will consider abandoning a site that takes over 5 seconds to load.

Companies like Amazon and Walmart have closely scrutinized the relationship between load times and sales conversion rates. For Amazon, they estimate that for every 100 milliseconds they accelerate their site, it increases revenue by 1%. For them, that means millions of dollars. But even if you are a relatively small company, performance boosts sales and pays for the time you put into it.

Images are a big reason why websites load slowly. The average website payload is 2MB in 2021, and 50% of that is images. Frequently, images are larger than they need to be and can be optimized for size with no impact on quality…if you do it right.

However, image optimization can be challenging. Knowing the requesting device screen dimensions, pixel density, ability to handle next-gen image formats becomes very complicated. That is where ImageEngine comes in. It simplifies and offloads all the complexity to an expert image optimization solution.

Performance Drives Google SEO Rankings

Even before users come to your site, performance has a critical impact. You may have heard of Google’s latest Page Experience update to their search engine ranking algorithm. It integrates a new set of performance metrics called Core Web Vitals. These metrics are:

Largest Contentful Paint (LCP): Measures the render time (in seconds) of the largest image or text block visible within the viewport, relative to when the page first started loading. Typically, the largest image is the hero image at the top of pages.

First Input Delay (FID): Measures the time from when a user first interacts with a page (i.e. when they click a link, tap on a button, or use a custom JavaScript-powered control) to the time when the browser is actually able to begin processing event handlers in response to that interaction.

Cumulative Layout Shift (CLS): Measures the layout shift that occurs any time a visible element changes its position from one rendered frame to the next.

LCP is an image-centric performance metric. The more optimized your images are (particularly your hero images at the top of a page), the faster your LCP will be.

Why do Core Web Vitals matter? Isn’t SEO ranking all about content relevance, backlinks, and domain authority? Yes, but now performance matters more than it did a year ago. In a market where websites are constantly jockeying to match their competition’s pages (for content relevance, keywords, and other SEO issues), performance is making a difference in keyword search engine rankings.

ImageEngine customers that have optimized their images have improved their Core Web Vitals and PageSpeed Insights scores and seen search ranking improve dramatically. Frequently this means moving onto the first search results page, or even the #1 or #2 spot.

Avoid Code Bloat and Exponential Image Variants from Responsive Images

When they hear “image optimization,” many web designers think of the practice of generating multiple image sizes, multiple file formats (JPEG, PNG, WebP, AVIF), and massive amounts of code using tags to select appropriate variants. While this approach works, it leaves much to be desired and often yields a sub-standard optimization and a maintenance headache.

That is where the automatic settings of an image CDN like ImageEngine solve yet another problem. ImageEngine detects mobile devices and their image-related parameters, optimizes images for these parameters, and then delivers images through its global CDN. In most cases, the automatic mode of ImageEngine will provide optimization up to 80% on most images, with no perceptible impact on quality.

Combine an Image CDN with your JavaScript Front-End Framework

If you are already using a headless CMS or eCommerce platform, then how can you integrate image optimization into your front-end system?

There are a number of options for integrating ImageEngine. From the headless CMS side, the only thing required is to store high-quality, large images in your CMS. Don’t worry about their size or format in the CMS. ImageEngine will pull the images and perform optimization immediately and tailor them specifically for any requesting device.

Next, you will need to sign up for a free trial from ImageEngine. In the example below, we will address how to configure for Contentful, a popular headless CMS. To set up an ImageEngine account that pulls images from Contentful, all you need to do is to create a user account and set images.ctfassets.net as your image origin. “images.ctfassets.net” is where all images are served from when using Contentful.

At the end of the signup process, you will receive a Delivery Address. You will need to copy this and insert it after installing the ImageEngine component.

For your front end, ImageEngine offers components for many popular JavaScript frameworks.

React: Overview; NPM Package ; Documentation
Angular: Overview; NPM Package ; Documentation
Vue: Overview; NPM Package ; Documentation

For the following example, we will use Contentful CMS with React framework. A full example and explanation can be seen here. Another example can be found here.

Install React NPM Package

First, install the ImageEngine NPM package

npm i @imageengine/react

Integrate ImageEngine Into Your App

We will only be working in “App.js”. Make sure to delete all the code from it.

Import ImageEngine Components

In the “App.js” file, import the necessary components from the ImageEngine NPM package like so:

import { ImageEngineProvider, Image } from "@imageengine/react"

Add the “ImageEngineProvider” component inside your app’s main div. This allows all child components to access images from ImageEngine.

Insert Delivery Address Into ImageEngine Provider

When you sign up for an ImageEngine account, you receive a Delivery Address. You can find it in your ImageEngine dashboard after logging into your account. This Delivery Address is how the component will point to ImageEngine and start optimizing and delivering images. Make sure the origin related to your delivery address is images.ctfassets.net. This is where all the images from Contentful can be reached.

In the ImageEngineProvider, modify and insert your own “deliveryAddress,” replacing “blazing-fast-pics.cdn.imgeng.in” shown below.

 return (   <ImageEngineProvider      deliveryAddress="https://blazing-fast-pics.cdn.imgeng.in"      stripFromSrc="https://images.ctfassets.net">      <Image src={page.logo.url} className="App-logo" alt="logo"></Image>      </ImageEngineProvider>

Insert “Image” Component

Lastly, add an “Image” component inside the “ImageEngineProvider” providing the image source.

The image source may be local to your app or fetched from Contentful using the GraphQL API. The following example renders an image from Contentful.

Completed App.js example

Your final App.js should look like this:

import { ImageEngineProvider, Image } from "@imageengine/react" function App() { return ( <ImageEngineProvider deliveryAddress="https://blazing-fast-pics.cdn.imgeng.in" stripFromSrc="https://images.ctfassets.net"> <Image src={page.logo.url} className="App-logo" alt="logo"></Image> </ImageEngineProvider> ) } export default App;

Note that the example is also using the stripFromSrc property. This will replace any occurrences of https://images.ctfassets.net in the image source url that the Contentful API returns, with the deliveryAddress which is already mapped to the Contentful origin in the ImageEngine control panel.

Automatic Image Optimization By Default

For most images, the automatic mode of ImageEngine will deliver perfectly optimized images. For example, in many cases, this will be a resized image WebP that can be up to 80% lighter payload. You can inspect the final image and see the Delivery Address, the new image format (e.g. WebP), and the ImageEngine CDN server.

Device Intelligence in Action

In auto-mode, the most notable optimizations applied to an image are format conversion, change in pixel size, and compression rate. ImageEngine in auto-mode will make sure that your customers get the highest quality image with the lowest possible byte size.

Format Conversion

Thanks to ImageEngine’s built-in device detection, the most efficient format for a given image is automatically chosen. The input needed to make this decision comes from ImageEngine’s device-aware servers and an advanced ruleset. For example, ImageEngine can accurately identify devices and browsers that support the WebP format. This means ImageEngine can confidently convert from JPEG to WebP, deliver huge savings in terms of byte size, and dramatically improve the web browsing experience.

Resizing

On the web today, where the majority of traffic comes from mobile devices, one size is not enough to offer a great user experience. Again, the built-in device detection knows the size of the screen – both in pixels and millimeters – and is able to resize the image to perfectly fit the viewport. This is further enhanced by ImageEngine’s support for Client Hints. It can also handle high-resolution displays, like Retina, out of the box and will scale the image at the actual pixel size needed to produce high-quality images.

Using Directives

If you want more granular control over how the image is presented, you may use ImageEngine’s directives. Use the “directives” prop to do so without having to modify the source image.

<Image src="/images/pic_2.jpg" directives={{ outputFormat : 'webp', rotate: 45, inline: true }}/>

Conclusion

After implementation, you will have 30-days of ImageEngine and on-boarding support so you can be sure that you are seeing the improvements you need from an image CDN like ImageEngine. You can even schedule a call with our Customer Success team to help you get set up with ImageEngine today!

[– This is a sponsored post on behalf of ImageEngine –]

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28 septembre 2021/par Service comm.

7 Tips for Transforming CX with Live Chat

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Not so long ago, customers only had a couple of ways to interact with brands.

If you had an issue with a product or service, you could reach out through the customer service phone number or send an email. Occasionally, sites would introduce dedicated forms on their website that allowed consumers to send support tickets straight to the service desk – but that was it.

The problem with this kind of service was all the waiting.

Send an email or ticket, and you have no idea when the company is going to get back to you. Customers end up refreshing their inbox all day, waiting for a response. Call the company, and 9 times out of 10, you’ll be placed on hold. You can’t exactly do much when you’re stuck listening to hold music, so customers are gradually getting more frustrated as they wait for a response.

Fortunately, the evolving digital age has introduced a new solution: live chat.

Transforming Your CX With Live Chat

Live chat is a quick and convenient way for your customers to contact your business and get a response immediately. The result is happier clients, better customer satisfaction scores, and even opportunities for bigger sales.

More than 41% of customers say they expect to see live chat on a site.

Even if you don’t have an agent on hand to answer a chat message immediately, you can create an automated system that notifies your customer when someone is available. That means they can go and do other things while they’re waiting for a response. Live chat solutions with bots can even allow your customers to fix problems for themselves. That’s pretty convenient!

Widgets equipped with answers to commonly asked questions can automatically deal with customer queries or help them find solutions to their problems before passing them over to an agent. This means that your customer gets a solution faster, and your agents don’t have as much pressure to deal with. It’s a win-win – as long as you get it right.

Unfortunately, a lot of companies don’t know how to implement live chat experiences correctly.

Kayako’s study into 400 customers found that 47% couldn’t remember the last time they’d had a positive experience through a live chat tool.

How to Upgrade Live Chat CX

The evidence shows that customers love the idea of live chat, but the reality of how businesses implement this technology isn’t always ideal.

However, since 86% of customers say they’re willing to spend more on a better customer experience, it’s worth figuring out what separates a good live chat interaction from a bad one.

1. Set Expectations Instantly

Setting the right expectations is crucial if you want to generate better satisfaction for your customers at a later date. When customers know what to expect from your live chat strategy, they can also make more informed decisions about which support channels they’re going to use, and whether they want to hang around for someone to answer their messages.

The first thing you should do is showcase your agent’s availability. In this example from Help Scout, you can see whether the team is active, online, and ready to talk. The company also sets expectations for how quickly you can get an email response if you don’t want to chat.

Other ways to set expectations include:

Showing your opening hours: List when team members are usually available to answer questions if you’re not currently online.
Topics: Offer your customers some topics that they can ask about or use the welcome message on your chat tool to direct your customers to an FAQ page.
Restrictions: If there’s anything you can’t deal with over live chat, like changing a customer’s password, let them know in advance so they don’t waste time.

2. Leverage Pre-Chat Forms

Pre-chat forms are some of the most important parts of the live chat experience. They ask your customer to explain their issue to your chatbot so that they can be directed towards the right agent. Using these forms correctly ensures that your agent has all the information they need to solve a problem fast.

You can even set up automated systems that direct customers to different agents and teams based on their needs. For instance, the live chat app on Outgrow.co gives customers the option to fill out different forms depending on whether they want answers to a question, a demo, or something else.

The button you click on dictates which professional you’ll get through to. Although filling out a form can seem like an extra friction point for your customer at first, it helps to streamline the customer journey. After all, if you can direct the customer to the right agent the first time, there are fewer chances that they’ll need to explain their issue to various different people.

Here are a few things you can ask for in the live chat form to make it more effective:

The customer’s name: This will help to personalize the conversation. It could also be an opportunity to track down any background information you have about an existing customer and the orders that they may want to speak to you about.
An email address: Having an email address will allow you to bring up a customer’s record on your CRM. It also means that you can send any information that the customer needs to their email inbox at the end of the conversation.
A brief explanation: Ask your customers to share what they’re reaching out to you about and use keywords in their message to assign the chat to the right agent or professional. You could even add a drop-down menu of topics for them to choose from.

Remember, don’t ask for too much information straight away, or you’ll risk your clients feeling that the service experience is too complicated.

3. Make Sure It Works Everywhere

We’ve reached the point now where every customer expects a brand’s website to be responsive on any device. Most web-building templates automatically work on mobile tablets and smartphones. Additionally, it’s becoming increasingly easy for companies to transform their website and online store experiences into dedicated apps too.

However, while most businesses know that their site needs to be responsive, they often forget about the mobile element when it comes to live chat. If your live chat function is only available on the web browser version of your website, then this is going to end up making your mobile customers pretty unhappy. They don’t want to have to stop browsing on their phone just to connect with you.

Ideally, you’ll want to create a separate component for your mobile app where your customers can easily access the same live chat functions they’d have on your browser-based site.

If you’re just offering live chat through a mobile version of your website, make sure that it’s easy for your customer to click into the chat section and send messages without accidentally ending up on a different tab or page. It might also be worth setting up functions that allow your chat app to send push notifications to your customer’s phone whenever they get a new message.

Being able to put their smartphone down or switch to another app while they wait for a response will provide a much more intuitive experience for your audience.

4. Make Sure You Support All the Right Languages

You’d think that this CX tip for live chat would be obvious, but it’s shocking how many companies fail to offer support for all the languages that their customers might use. If you’re selling your products throughout the world, and you know you have customers in China, then it doesn’t make much sense to only offer live chat in English.

Some of the available live chat apps on the market today come with features that allow you to automatically translate languages when your agents are talking to foreign customers. For instance, LiveChat currently supports 45 languages.

If you’re creating your own chat app from scratch, then you’re going to need to work with your developer or designer to make sure that the right languages are supported. Remember, you don’t have to cover everything, but at least make sure that you can connect with the most common groups of customers in your CRM.

Ensure that if you are using multiple languages, your customers know how to switch to their preferred option too. Usually, the best way to do this is with a drop-down menu. You could also use little flag icons of the countries that you support.

5. Find Ways to Reduce First Response Time

Speed is probably one of the biggest advantages of live chat, and the main reason that customers like it so much. According to the CMO council, fast response time is the number one thing that a customer looks at when measuring satisfaction.

While you might not be able to have someone on-hand to answer your customers 24/7, you can improve the way they perceive your load times in a variety of ways. For instance, start by making it clear when your people are online to talk to your customers. Setting expectations on when you’ll be available to immediately respond should help to avoid frustration.

Keep all chats in the same place for agents: Having a combined contact center solution on the back-end makes responding to queries much easier for your agents. If they can see all of your brand’s live chat, social, and email conversations in one place, they don’t have to waste time jumping between different platforms and tabs.
Set routing queues: Use an automated system to send every message you get to the most appropriate agent available. You can intelligently route conversations based on the issues that your customers have or the things they want to discuss. It’s also worth ensuring that your system prioritizes routing conversations to the first agent available.
Send notifications: Make sure that you set your live chat system up to send push notifications to agents when a new message is waiting. It’s also with notifying your customer when they have a response, just in case they’ve switched to another tab.

The notifications you send to your agents could come with access to a customer’s CRM file, so that your agent can go into a conversation with the context they need. Agents that instantly get context on a conversation don’t have to waste as much time tracking down the right information. Giving your agents context also means that they don’t have to ask repetitive questions, which could annoy your customer.

6. Make the Chat Experience On-Brand

Every company wants to give their customer a slick experience with live chat. The solution you build needs to be easy to use, and responsive across every device. However, it also needs to be something that your customer associates with your brand.

Companies generally have a lot of options for how a live chat window can look. You can adjust the appearance to suit your brand by picking specific colors, tweaking button shapes, and even changing the available fonts.

Working the visual elements of your brand into the design of the live chat experience is the best way to make your customers feel comfortable and confident that they’re dealing with your company. For instance, Hubspot uses matching colors, rounded edges on chat bubbles, and even a fun illustration to make their chat experience more “branded.”

Remember, when you’re creating a Live Chat experience that’s “on brand”, it’s also a good idea to think about things like voice and tone. Infusing live chat with the unique personality of your brand will make the experience more memorable.

If you usually stick with informal language and use a lot of slang, then it makes sense to continue that in live chat – even when you’re sending automated messages. To make sure your brand identity really shines through:

Write scripts for your automated messages in your brand’s tone of voice
Write guidance scripts for employees that highlight your tone for agents
Provide training on brand tone of voice for your support team
Encourage support agents to connect with customers on a personal level
Remember to set guidelines on how to use things like gifs, slang, and emojis too!

7. Make a Checklist For Security and Tech Issues

One of the most significant things that will affect the experience your customer has with your live chat service, is technical and security issues. Choose the right developer or designer to help with your app, and the risk of problems dwindle. You can also address the issue of having to constantly maintain, check, and update your live chat experience by using a pre-existing solution, like Intercom.

No matter how you choose to approach live chat, these are the things you’ll need to check for most:

Page load times: Page load times are crucial for user experience and SEO, so you should be taking them seriously already. Check your web chat software isn’t dragging down the performance of your page or causing unnecessary problems.
Cross-channel conversations: If your website has various subdomains, make sure that moving through these in chat won’t mean you lose the session. Customers don’t want to have to repeat themselves!
Functionality with browsers: Your chat app needs to work just as well on every browser and operating system – including mobile devices.
Data management: Under things like GDPR, you need to ensure that you’re controlling user information safely. Ensure you have a DPA in place, and make sure that your web channel doesn’t affect any PCI-DSS compliance systems you have in place. Your chat solution may need to automatically mask credit card information, for instance.

Time to Enhance Your Live Chat Strategy

Ultimately, whether you like it or not, your customers love live chat technology, and they’re not going to stop looking for it on your website. Today’s consumers expect you to serve their interests by delivering customer support on the channels that they choose. Unfortunately, most companies just aren’t living up to expectations.

Following the tips above could help you to transform the way that you interact with your clients and improve your chances of better satisfaction overall.

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22 septembre 2021/par Service comm.

8 Freelance Project Management Apps for 2021+

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In my experience, the biggest challenge that freelancers face — more than winning clients or setting prices — is project management; take on too much work, and you’ll start missing deadlines, take on too little, and you’ll start missing your rent.

Some people are naturally organized; they rock up at their desk at 08:59, fully confident in what they will spend the next 8–12 hours working on. Let’s be kind and say that I am not one of them, and leave it at that. The only way I have managed to survive the industry is by self-consciously micro-managing my schedule on a daily basis.

When I worked in an agency, I knew what I would be working on days in advance. Now, I know 90% of what I’ll be working on, weeks in advance.

That level of organization requires very, very, very careful planning. I hold team meetings at the end of the day, yes, “team” meetings of one person. To do that I use a number of tools that suit me.

How to Choose a Project Management App

The most important aspect of any project is the end. That’s when the client will assess your work, and that’s when you get paid. So when you choose a project management solution, make sure it gives you a clear path to the project conclusion.

I know one freelancer who sets himself a hard stop at 7 pm every day. At 7 pm, he downs tools switches off, and walks away. I once heard him end a client call at 7 pm because he’d reached his cut-off point. It made me wince — I would have stayed on until the call concluded — but it hasn’t affected his business.

I know another successful freelancer who works on a budget. When she has earned the money she needs for that day, she stops. She bills by the hour to make this work, so when she sits down in the morning, she knows exactly what time she’ll finish.

Personally, I prefer a task-based approach. I know what I have to get done; if I can get ahead, then great, but my main focus is ensuring I don’t fall behind. I believe that if you hit your deadlines, everything else will take care of itself. Admittedly, there have been a few late-nights (and all-nights) over the years, but thankfully they’re less common these days.

No one style of project management suits everyone. And it doesn’t matter what approach you take, provided you take an approach.

8 Best Project Management Apps for Freelancers

As a freelancer, the most important thing characteristic you can have is reliability. Cultivate a reputation for delivering on your promises, and you’ll become invaluable to your clients. The best project management app is the one that helps you keep your promises.

There are some excellent tools on the market that facilitate project management, but most are aimed at SMEs, or project managers running a team of freelancers.

The tools here are listed from least, to most useful for the average freelancer. I’ve avoided too many time-tracking apps because I find these tend to encourage billing by the hour, which is potentially damaging to your business long term. If you do need pure time-tracking, check out Harvest. I’ve also avoided solutions that are too large-scale to benefit freelancers. If you’re looking for a project management tool for teams, then Basecamp, Jira, Project.co, and Redbooth are all worth considering.

Sadly none of these apps are perfect, and there’s a good chance you’ll need to use two or three to manage your projects.

8. Todoist

Todoist is hands down the best to-do app on the market. The downside is that its feature set is minimal.

Todoist really excels at lists. You can break down tasks into sub-tasks, and sub-sub-tasks. The downside is there’s no real scheduling or comparison of multiple projects in a single view.

The mobile apps are great, and Todoist recently introduced boards, a form of kanban board that gives you a good overview of everything. If it introduces a gantt chart, I can see myself relying on it more.

Todoist has a free forever plan that is fine for most freelancers, and the paid plans start at just $3 per month.

7. Bonsai

Bonsai is an excellent service for freelancers that grew from a simple invoicing app to include proposals, contracts, time-tracking, and more.

I used Bonsai for invoicing for a couple of years, and it does everything it claims to do. However, there are a couple of significant areas where it falls down. Firstly, its invoicing is super-aggressive and cannot be customized — make sure you’re on friendly terms with any client you send a Bonsai invoice to. Secondly, while it does a good job of tracking what you have done, it doesn’t help you plan what needs to be done beyond a formal proposal.

If you’re running a few simple projects, then it’s possible Bonsai is right for you. Pricing starts at $19 per month.

6. Monday

Monday is one of the biggest players in the project management market. It offers a dizzying array of options, and if this list were aimed at project management for agencies, Monday would be further along our countdown. Monday may suit freelancers, particularly those who have migrated from agency work, but for most, it’s more than we need.

There is a free-forever plan that covers almost everything you could want. However, if you need to view your projects as a gantt chart — and I strongly suggest you do — then you’ll need to update to the standard plan, which starts at $8 per user per month, with a minimum of three seats, meaning at least $24 per month when billed annually.

5. AND.CO

AND.CO stands out as a slick, easy-to-use option for managing a freelance business. Like Bonsai, it allows you to manage proposals, invoicing, time-tracking, expenses, and more.

AND.CO also has extremely well-liked customer support. An underestimated consideration when you don’t have your own accounts team to resolve problems.

As with other solutions of this type, the task-management is lacking. It does include a simple to-do list, but in my opinion, it’s not sufficient, and you’ll need to supplement it with something that supports gantt charts.

There’s a free forever plan, but it’s barely more than a free trial. Pricing for full-featured access starts at $18 per month when billed annually.

4. ClickUp

ClickUp is a SaaS that aims to replace just about everything else you could need. Unlike some options on this list, it includes a CRM, which is a bonus because there’s nothing worse than relying on the search function in your email to track down someone’s contact details.

ClickUp also offers a genuinely free-forever account with enough features to make it usable. If you choose to upgrade to a paid plan, it’s just $5 per user per month, which is excellent value.

If anything, there’s just too much in here. If you’re someone who considers themselves a power-user who enjoys digging into every nuance of a UI, then ClickUp could be for you. But, if, like me, you favor a simple tool that does what it’s told and gets out of the way, then there are better options.

3. Asana

Asana is probably the best-known project management tool on the market. It offers a tremendous number of options and is flexible enough for any style of project management.

There’s a free forever plan that is ideal for getting started and offers you most — you may be sensing a theme here — of the features you’ll need. But Asana’s best feature is its excellent timeline implementation of the gantt chart, for which you’ll need to upgrade to a premium plan costing $10.99 per user per month, with a minimum number of 2 seats that translates to a rather expensive $21.98 per month.

2. Trello

Trello is famous for its kanban boards, and many people prefer them to gantt charts, which has helped the app grow rapidly in the last few years.

If you’re prepared to pay $10 per user per month, Trello actually offers gantt charts as well, in the form of its timeline feature.

Trello is mainly designed for teams, not freelancers. However, if you do have the budget for a premium plan, Trello gives you an enviable ability to switch project management styles on a whim.

1. Toggl

Toggl is perhaps the perfect balance of time-tracking and gantt chart that is ideal for freelance projects.

As with most tools, Toggl is designed for teams, with billing starting at $8 per user per month. However, it offers a solo plan, designed for freelancers, that is free forever.

The main thing you miss out on with Toggl’s Solo plan is team timelines, which you won’t need unless you’re outsourcing work. One other obvious omission is unlimited planning boards, which you may find yourself paying for sooner or later.

But for a mixture of simplicity and powerful features available for $0, Toggl is hard to beat.

Featured image via Pexels

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13 septembre 2021/par Service comm.

7 Ways to Use Gamification in Marketing Campaigns

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We all want a little more fun and games in our lives. So, why not add some gamification to your next interactive content campaign?

By 2025, the gamification market is expected to witness a massive 30.1% growth rate, with global sales revenue reaching around $32 billion.

That’s because gamification adds more entertainment to the website experience and gets audiences engaged. The idea behind gamification is to bring game mechanics into the design of a website or piece of content. There are many different ways to do this.

Some companies add hidden achievements and bonuses to their blogs that customers can collect by visiting every page and reading their content. Others allow readers to collect points for leaving comments or play games to win potential prizes.

Used correctly, gamification is a fantastic way to connect with your audience and increase engagement levels. So, how can you use gamification in interactive content?

The Evolution of Gamification

Elements of gamification have appeared in everything from marketing campaigns to web design and even eCommerce strategies.

In 2014, an Apple App Store review of more than 100 health apps even found that gamification elements in applications led to greater participation and higher user ratings. In other words, customers are more likely to get involved with an activity that includes gamification components.

While gamification can take on many different forms, the aim for most companies is to create an environment where customers can feel more invested in their interactions with the website. For example, if you win a point every time you comment on a blog post, and you can trade those points in for prizes, you have more of a desire to keep commenting.

The promise of being able to “accomplish” things with pieces of interactive content and websites also appeals to the competitive part of our psychology that pushes us to keep doing things in exchange for the promise of a kind of reward.

Many companies have generated a lot of enthusiasm for their brands through leaderboards, time events, and similar experiences. For example, just look at how popular McDonalds becomes each year when the monopoly game rolls out as part of the purchasing experience.

People buy more items than they usually would during McDonald’s Monopoly just for the opportunity to win. This same boost in engagement benefits your content strategy too.

6 Ways to Add Gamification to Your Content

There’s no one right way to gamify your website or your marketing content. The method you choose will depend heavily on your audience and the kind of experience they respond best to.

The key to success is finding a way to grab your customer’s attention and hold onto it. Here are some of the tried and tested strategies to explore:

1. Create an Actual Game Experience

When it comes to incorporating gamification into your website design and content, you don’t necessarily need to be clever. You can be extremely straightforward and just design an actual game. For instance, to help attract more people to the American Army, the US created a war simulator that potential applicants could play on Steam.

The game aimed to introduce young people who might consider a career in the military to what that job might be like. If the kids liked what they saw on Steam, they could visit the military website and learn more.

For companies who can’t afford to build an entire fully-featured game, something a little smaller can be just as engaging. For instance, rather than using a standard pop-up with a discount code to entice customers to buy the rental service, Gwynnie Bee created a scratch card. People could scratch the spaces using their smartphone or computer cursor and win money off.

The great thing about the interactive content from Gwynnie Bee is that it encouraged potential visitors to connect with the business in a lucrative way. To use the scratch card, you first had to give your email address. This meant the company could build its email list while delighting consumers.

When designing a game experience for your marketing campaign, remember:

Get the right support: Designing a great game is tough, particularly if you want something more complicated than a scratch card. Don’t take the risk of creating something that doesn’t work properly; hire a developer.
Promote the experience: Make sure everyone knows about your new game. Share screenshots on social media and talk about it in your email campaigns.
Focus on fun: Remember, games are supposed to be fun. Measure the reactions of your audience to ensure they’re having a good time.

2. Design a Loyalty or Reward Program

Loyalty is one of the most valuable things your audience can give you. So why not reward them for it? Loyalty programs are fantastic tools for business growth and engagement. They give you a way to turn one-off clients into repeat customers and advocates for your brand.

How you choose to reward your customers (and when) is up to you. Some companies might give customers points every time they share a post on social media or comment on a blog. This encourages more engagement with your brand.

On the other hand, you might just let your customers earn rewards for every purchase they make. This is a strategy that Starbucks uses with its reward program.

As customers increase their spending with Starbucks, they get the reward of extra points that they can put towards future purchases. This keeps customers coming back for more and may even entice some clients to buy Starbucks when they otherwise wouldn’t.

The oVertone company is another excellent example of a brand using gamified rewards with its marketing strategy. The loyalty program breaks down into tiers, where users can see how much they need to spend to ascend to the next level. New rewards and perks appear with each level.

Remember, when building a loyalty program:

Make your customers feel special: Ensure that your audience feels good about being one of the lucky few in your loyalty program. Give discounts and offers they can’t get elsewhere.
Keep them informed: Make it easy for your customers to see what they need to do to get their next reward, so they keep coming back for more.
Mix things up sometimes: To stop the experience from getting boring, roll out things like “double points” days and bonuses for your most active customers.

3. Encourage Customer Interaction

The biggest benefit of gamification is that it encourages and increases customer interaction. You can give rewards to participants that comment on your blog posts, for instance, or share your posts on social. The customer benefits from the reward, while you get the advantage of a better business presence.

Samsung drives interaction with gamification with a function on its website that allows customers to discuss issues and watch videos. The most active participants get a badge for their efforts.

If your business structure requires a lot of engagement from your audience, then using gamification elements can encourage them to stick with you for longer rather than losing interest. For instance, language learning software Duolingo has a four-point gamification strategy for its users.

Duolingo knows that learning a new language takes a lot of time, so it asks users to set small specific goals instead. The smaller tasks bring users back regularly, and consistent users gain rewards. There’s even a progress bar to help you track your progress compared to other customers.

Gamification gives your customers another reason to keep coming back and connecting with your brand. That makes a lot of sense for companies that rely on long-term relationships with customers, like Duolingo and other teaching brands, for instance. Remember:

Make it simple: People will only want to interact with your brand if it’s easy to do so. Make it clear what you want your customer to do and what they need to do next.
Reward every action: Keep people coming back for more by rewarding them for their actions, even if it’s just with a gold star or digital sticker.
Nudge inactive customers: If a client gets involved in your interactive content, then stops participating, send an email reminding them why they should come back.

4. Run Contests and Offer Prizes

Probably one of the easiest ways to use gamification in your advertising campaigns is with a competition. Contests and competitions have been around since the dawn of business. They’re a useful way for companies to collect information from customers, particularly if you ask your clients to sign up to your site with an email address to get involved.

Competitions are also a way to push your audience into doing positive things for your company. For instance, you could run a competition where consumers share a social media post and tag a friend to enter. Or you could have a competition that asks your clients to refer a friend to get involved.

When KIND, a healthy snack company, wanted to connect with its customers and create a new product, it didn’t just do market research. Instead, the company created the “Raise the Bar” contest to let customers cast a vote for which flavor they wanted to see next.

When 123ContactForm wanted to engage its audience, it gave people the chance to win one of three platinum subscriptions for 6 months.

Contests are naturally exciting and fun to take part in. They’re an opportunity to get your audience excited, and you don’t need to give anything huge away either. Just make sure that the prize you offer is something that your audience will be interested in.

A few more pro tips include:

Generate hype first: Don’t just launch a contest out of nowhere; get people excited about the idea with announcement blogs, social media posts, and emails.
Give people a lot of ways to get involved: If people can’t take part in the competition on social media, let them do something on your website instead.
Follow up after the win: When someone does win something from your website, follow up with that winner and post pictures in the form of a blog/case study. This will generate more hype for your brand and get people excited about the next event.

5. Get Your Audience Feeling Competitive

No matter how much they might deny it, most people are at least a little competitive. So when you’re implementing a gamification campaign into your content and marketing efforts, it pays to tap into that sense of competition. All you need to do is find a way to encourage your followers to compete.

The best example of a company that did this particularly well is Nike. Nike and the Run Club app teamed up to motivate people to get involved with healthy activities. The app allowed users to customize and build their ideal training program based on their athletic level.

At the same time, you could also win badges and trophies to share with your running community. The more you took part in challenges on the app, the more you could potentially win.

The Fitbit application has a similar way of keeping customers engaged. When you download Fitbit, you can access information about your exercise strategies and potentially track your progress towards your goals. However, there are also measurable achievements to earn – like a badge when you first walk 500 miles.

Users on Fitbit can also find their friends using the same app and compete with them in various challenges.

To successfully add a competition to your gamification strategy, remember:

It needs to be social: People will be more inclined to get involved if they show off their achievements. So make sure that people can showcase their accomplishments.
Make people want to win: There needs to be a reason to get to the top of the leaderboard. You might offer people discounts or exclusive prizes if they accomplish certain goals.
Show progress: Prompt people to keep working on reaching their targets by showing them how close they are to success.

6. Make Boring Content Seem More Interesting

Some content is naturally more engaging than others. If you want to showcase some important information or data, you might create a whitepaper or a report. Unfortunately, the result can be a relatively bland piece of content.

With elements of gamification, you can make the experience a lot more engaging and interesting. Sites like Daytum.com allow users to turn personal stats and information into charts that showcase information in engaging ways. You can allow your users to track their progress through the report and rack up points as they go.

Adding subtle elements to otherwise clinical and less interesting information is a wonderful way to make the experience more exciting. The more enticed your customers are by your content, the more likely it is that you’ll sell them on your business.

Gamify Your Marketing Strategy

Gamification isn’t a new concept, but it’s one that many companies and designers can begin to take advantage of these days. Thanks to more advanced browsers and smartphones, customers can more fully enjoy the interactive elements of websites and content campaigns.

As your audience dives deeper into the digital world, they expect more unique experiences from you. Gamification can make any website or marketing experience more memorable. It’s time to take advantage.

Source

The post 7 Ways to Use Gamification in Marketing Campaigns first appeared on Webdesigner Depot.

Source de l’article sur Webdesignerdepot

8 septembre 2021/par Service comm.

Top Microservices Testing Tools Testers Should Know About

Actualités, Méthodes et organisation des process IT

Microservices have crafted highly flexible and adaptable IT infrastructures. Microservices is a unique software development approach that concentrates on creating single-function modules that work jointly to execute the same tasks. It enables you to alter only one service, without modifying the rest of the infrastructure. In simple words, one can easily deploy and change every service without affecting the functional facets of other applications or services. Instead of following an old monolithic architecture (sole app with manifold functions), testers and developers use this microservice approach to build independent modules for every function.

However, the microservice architecture can also make an app extra complicated, particularly when we add several functionalities. Likewise, testing the combined functionality of numerous services is a lot more complicated due to the distributed nature of the app. As microservices follow a dissimilar architecture, we also require an exceptional strategy for testing microservices. In this article, we will explore different tools for testing microservice applications. Testing microservices can assist us in eradicating several issues by avoiding a domino effect.

Source de l’article sur DZONE

31 juillet 2021/par Service comm.