What to Look for in a Blogging Platform

The post Top Blogging Platforms Worth Considering in 2021 first appeared on Webdesigner Depot.

31 mai 2021/par Service comm.

UX Design Doesn’t End With Your Website

User experience design is something that most of us associate with websites. But why isn’t it something we extend beyond the website?

Here’s why I ask this:

As a consumer, it’s so rare that your only interaction with a brand is through its website. Take an ecommerce site, for example. You buy a product from it, and then what happens?

You get a confirmation email;
You get another email when the package ships;
You might get another email or SMS notification when the package is delivered;
You retrieve the package and open it;
You open up your purchase and use it.

These are all an extension of that initial user experience on the site. If there’s just one hiccup along the way, it could easily erode the trust and happiness you felt after quickly finding and buying what you needed on the site.

So, what I’d like to do today is look at 10 areas where UX design should extend beyond the website to ensure that the frictionless experience started there remains untarnished.

Extending UX Design Beyond the Website

As a web designer, you might be thinking that this part of the user experience doesn’t fall under the umbrella of your responsibilities. And you may be right about that.

For brands to truly be successful and profitable, someone needs to carefully examine the bigger picture and ensure that the user experience is flawless no matter how far away from the site it is. At the very least, you should share the UX research and strategy you do for a client’s site so their team can ensure it carries over to other areas of the business.

Here are some things to think about:

1. Mobile App

It’s not uncommon for websites to have mobile app counterparts these days. The layout doesn’t need to be identical since mobile users tend to behave differently than those on desktop.

That said, an app shouldn’t force users accustomed to the desktop experience to re-learn how to navigate or engage with the brand. So, the branding, UI design, speed, security, and navigation all need to be on par with what’s already been established in terms of usability.

2. Email

Most websites have a direct connection to email. For example, blog newsletters, purchase confirmation emails, and lead generation follow-ups all start on the website.

Consumers are well aware that when they hand over their email address, they will receive an email in return. In many cases, those emails are welcomed when they’re done right. But if something feels off, that bridge could easily burn between brand and consumer.

To preserve the UX, emails should come with the following:

The same branding and visual style as the website;
A personalized subject line, greeting, or offer;
Consistent messaging as the site, especially when it comes to the CTA.

Another thing to remember is that email isn’t the time to inject dark patterns into the experience. So, the “Unsubscribe” option should be in an easy-to-spot area and a sharply contrasting font color.

3. Social Media

Social media is another channel that’s commonly connected to a website. While you can’t control the aesthetics of social media websites themselves, the visuals and messaging in posts need to be on-brand.

That means that things like memes and emojis — which are popular means of communication on social — should only be used if they’re normally part of the brand identity. If not, you’ll need to find other ways to communicate engagingly.

Another part of the user experience to think about is customer support. Social media is a lot like going into a store. If someone has an issue with what they bought or the service they received, there will be many people around to witness the complaint. Social media only amplifies that — so the quality of customer care needs to be consistent with how the brand handles it everywhere else.

4. SMS

Not every brand will need to be connected to customers via text messaging. eCommerce companies, news sites, and personal services providers likely will, though.

However a brand uses SMS, the same UX guidelines apply here as they do across all other channels:

Keep messages concise;
Make sure they’re relevant and valuable;
Use branded messaging and design;
Don’t abuse the privilege and send too many;
Make it easy to opt out.

Basically, if you can’t make it a valuable extension of the brand’s offering, don’t use it.

5. Phone

Any website that publishes its phone number should expect to receive calls from prospects and customers. While there’s nothing to design here visually, the experience of getting on the phone with a company should be consistent with what they experience elsewhere.

One way to do this is to design an easy-to-follow routing system. It should be simple for callers to figure out which number to choose. What’s more, there should be no endless loops. If a caller has exhausted the options, they should be immediately directed to a representative.

Another way to ensure consistency is to adhere to a script — that goes for call centers for enterprises as well as the local lawyer’s office. Every caller should be greeted with the same tone and handled in the same manner (depending on the situation, of course).

6. Ads

There are a lot of places where brands can advertise these days:

Google search;
Social media;
Ad networks;
TV;
Radio;
Podcasts;
Blogs;
Billboards;
Direct mail.

When designing an ad campaign, there should be consistent messaging, aesthetics (when relevant), and CTAs presented. If branding isn’t consistent from ad to ad, there may be a delay in consumers recognizing the brand or its offer. Or, worse, not recognizing it at all.

7. Packaging

For brands that sell products, you have to think about how the packaging will impact the user experience. There are two types of packages to consider, too.

The first is the product’s own packaging. Branding should be clear as day and consistent with the site they bought it from.

It should also be easy to open. There’s nothing more frustrating than finally getting your purchase, only to realize you need tools to get it out of the packaging.

You also have to think about packaging for products that get shipped.

The product should fit well within the packaging. A too-roomy package will feel downright wasteful. So will excessive bubble wrap and paper filler.

Having a shipping label present in the package is also important. If the website makes it easy to make a purchase, the package should offer a convenient way to return the product if they’re not happy.

8. Product

The product itself has to align with the expectations set by the website.

Take the example of a SaaS. You’ve built an awesome landing page and mobile app store page to promote it. It looks great, it loads fast, and it’s easy to get around. But if the SaaS itself is ugly, disorganized, slow, or otherwise just clunky, all of the work you did to market it will end up being just false advertising.

So, make sure the expectations set before and during purchase naturally carry over to the experience with the product.

9. Business Exterior

For brick-and-mortar companies, the business’s exterior matters just as much as what happens inside it.

The most obvious thing to focus on is the aesthetics of the building. Does it look attractive? Is it in a safe area? Is there clear signage around it? Is it easy to find?

But you also have to think about user experiences that take place outside of the building. For example, there’s now a rise in curbside pickup. There are tons of things that can affect how happy the customer is with the experience — like if the pickup area is hard to find, there are never enough spots or the associates who deliver the orders always seem to be in a foul mood.

The business’s exterior should always set a good impression for what takes place inside.

10. Business Interior

Here are some things to think about when it comes to “designing” business interiors for a good UX:

Decor;
Layout;
Signage;
Furnishings;
Product discoverability;
Availability (of products or people);
Quality of customer service;
Checkout process.

It doesn’t matter what the company does — whether it’s a large retailer like Walmart or your own freelance design business. If a business’s establishment doesn’t look good, operate flawlessly, or provide a good person-to-person experience, it’s going to be very hard to get people to return.

So, all those things you do to design a streamlined website journey should be applied to a bricks-and-mortar business’s interior.

Wrapping Up

Depending on the types of companies you build sites for, some of the channels and suggestions above might not be relevant. Hopefully, this has got you thinking about other ways you (and your clients) can extend the UX design and strategy from the website.

If you can maintain the high-quality user experience from channel to channel, your clients’ brands will get more business, grow their profitability, and see a rise in loyalty, too.

Featured image via Pexels.

The post UX Design Doesn’t End With Your Website first appeared on Webdesigner Depot.

17 mai 2021/par Service comm.

26 Exciting New Tools For Designers, May 2021

From dev tools to productivity to a little bit of fun with sudoku, this month’s collection of new tools is packed with something for everyone.

Here’s what new for designers this month.

May’s Top Picks

Am I FLoCed?

Am I FLoCed? Is a tool to see if you are part of a Google Chrome origin trial. It tests a new tracking feature called Federated Learning of Cohorts (FLoC). According to Google, the trial currently affects 0.5% of users in selected regions, including Australia, Brazil, Canada, India, Indonesia, Japan, Mexico, New Zealand, the Philippines, and the United States. The page will try to detect whether you’ve been made a guinea pig in Google’s ad-tech experiment.

According to the designers of Am I FloCed: “FLoC runs in your browser. It uses your browsing history from the past week to assign you to a group with other ‘similar’ people around the world. Each group receives a label, called a FLoC ID, which is supposed to capture meaningful information about your habits and interests. FLoC then displays this label to everyone you interact with on the web. This makes it easier to identify you with browser fingerprinting, and it gives trackers a head start on profiling you.”

Uncut

Uncut is a Libre typeface catalog that just got started in April. It features contemporary typefaces and styles and is set to be updated regularly. Sort by sans serif, serif, monospace, or display typefaces. Plus, you can submit a typeface for inclusion.

Dashblock

Dashblock allows you to build automations without coding. Use it to create visual automations, or turn blocks into use-cases. (It is a premium tool, but comes with a 14-day free trial to test it out.)

Instant

Instant is a fast and secure one-click checkout tool that works with WooCommerce. Users fill out a short form the first time they shop and then join the network to enable instant, frictionless, 1-click checkouts without passwords. It makes shopping easier and cuts abandoned carts.

5 Image Tools

Triangula

Triangula uses a modified genetic algorithm to triangulate images. It works best with images smaller than 3000px and with fewer than 3000 points, typically producing an optimal result within a couple of minutes. The result is a nifty-looking image.

Content-Aware Image Resizing in Javascript

Content-Aware Image Resizing in Javascript solves that problem with images where you have a photo but it just doesn’t quite fit. A crop doesn’t work because you lose important information. The carver slices and cuts photos to give you the image elements you want in the size you want them. It’s probably a good idea to read through the tutorial before jumping into the open-source code on GitHub.

Globs Design

Globs Design uses toggles and drag and drop to help you create funky shapes and fills that you can save in SVG format for projects.

Root Illustrations

Root Illustrations is a stylish set of people-based illustrations that you can customize to create scenes for your projects. Construct a scene and then snag your set of vector graphics that also work with Sketch and Figma. The set includes 24 characters, more than 100 details, and the ability to change colors and styles.

Make Your Photo 16×9

Make Your Photo 16×9 is as simple as it sounds. It is a cropping tool that allows you to upload any shape of photo – even vertical – and pick options to fill the space to make it fit the standard 16×9 aspect ratio.

6 Dev Tools

Devbook

Devbook is a search engine for developers that helps them to find the resources they need and answer their questions faster. Fast, accessible right from a code editor, and fully controllable with just a keyboard.

Madosel

Madosel is a fast, advanced responsive HTML front-end framework that’s in an alpha version. The open-source tool is made to create websites and apps that look great on any device. Plus, it is semantic, readable, flexible, and customizable.

Say Hello to CSS Container Queries

Say Hello to CSS Container Queries helps solve a problem with media queries and smart stacking of elements. CSS Container Queries allow you to make a fluid component that adjusts based on the parent element and everything is independent of viewport width. This post takes you through everything you need to do to implement this yourself.

Frontend Toolkit

Frontend Toolkit is a customizable dashboard that you can use to keep up with recurring tasks. It’s one of those little tools that can speed up workflows.

Flatfile

Flatfile is a production-ready importer for SaaS applications. It allows you to auto-format customer spreadsheets without manual cleaning of data and you can do it all without a CSV parser. The tool also includes an elegant UI component to guide users through the process.

Plasmic

Plasmic is a visual website builder that works with your codebase. It’s designed to speed up development with developers focusing on code (not pixel pushing) and allows non-developers to publish pages and content. The premium tool works with any hosting, CMS, or framework and you can adapt it by the component, section, or page.

2 Productivity Tools

Calendso

Calendso is an open-source calendar scheduling tool. It’s flexible with the ability to host it yourself or with the makers of the calendar. It is API-driven and allows you to control events and information. The interface is simple and sleek and can integrate into your website.

Slidev

Slidev is a set of presentation slides for developers. What’s different about this presentation deck is that you can write slides in a single markdown file with themes, code blocks, and interactive components.

4 Icons and UI Kits

Iconic

Iconic is a set of pixel-perfect icons that gets updated each week. The collection of 24×24 px elements in SVG format contains 160 icons and counting. The simple style is easy to implement and you can search for just what you need by category.

5 Dashboard Templates for Figma

5 Dashboard Templates for Figma is a set of free ready-made screens with light and dark modes for each that you can use with components such as calendars, charts, tables, and more. The free elements are a preview of a larger premium Figma set if you like how they look and work.

Free Mobile Chat UI Kit

Free Mobile Chat UI Kit is a tool of components for Sketch, Figma, and Adobe XD that includes more than 50 messaging screens with light and dark modes.

Stratum UI Design Kit

Stratum UI Design Kit is a collection of more than 9,000 consistent elements for Figma. It’s packed with elements and tools that make this premium UI kit a tool that gets projects moving quickly.

4 Type Tools and Fresh Fonts

Fluid Typography

Fluid Typography is a nifty tool that allows you to test headings in any size at different viewports to ensure it looks great everywhere. Then you can copy the CSS and use it in your projects.

Eighty-Eight

Eighty-Eight is a funky block-style typeface for display use.

Harmonique

Harmonique is a robust typeface family with lovely serifs and alternates. It’s a type family of two styles that work in harmony together to add distinction and personality to your own typographic compositions. Harmonique’s low contrast forms have the appeal of a humanist sans serif typeface.

Sketchup

Sketchup is a charming display typeface that has a nice pen style. The free version has a limited character set.

Just for Fun

Generating and Solving Sudokus in CSS

Generating and Solving Sudokus in CSS by Lee Meyer for CSS-Tricks is a fun deep dive into using CSS for something you might not expect. It’s a complicated – but fun – look at some of the things CSS can do with plenty of code snippets. The final result is a solvable puzzle with 16 squares.

The post 26 Exciting New Tools For Designers, May 2021 first appeared on Webdesigner Depot.

Actualités, Méthodes et organisation des process IT

10 mai 2021/par Service comm.

An Analysis of Near-Field Communication

Introduction

From telegraphs to online video calls and from fax machines to emails, the communication means have evolved exceptionally. Now the world has shifted from wired networks to wireless transmission, the internet being the most significant model.

Nowadays people do not want to wait for replies; messages are sent and received in milliseconds. Modern messaging apps are an example of it. Transferring large files was a problem for businesses in the past, as it could take hours to load. Currently, centralized cloud storage is giving easy access to data anywhere in no time.

Actualités, Méthodes et organisation des process IT

20 avril 2021/par Service comm.

Azure Service Bus Dead-letter Queues

What is the Azure Service Bus Queue?

Queues are a very common piece of infrastructure. It offers First In, First Out (FIFO) message delivery to one or more competing consumers. As the queue grows the last item added to the queue typically must wait longer to be processed. Just like someone waiting in line to order food, the first one in line gets to order first. Microsoft Azure Service Bus (ASB) is Microsoft’s premier enterprise-level messaging technology that uses this principle of FIFO.

Types of Queues:

Primary queue called main queue or active queue.
Secondary sub-queue called a dead-letter queue (DLQ).

Main Queue

ASB queues always have two parties involved-a producer and a consumer. The producer pushes the messages into the queue, while the consumer periodically polls for messages and consumes them. The main queue holds the messages until it is consumed or moved to the dead-letter queue.

Actualités, Méthodes et organisation des process IT

4 février 2021/par Service comm.

How to Create a Messaging Server in Low-Code

In this sample, we will implement the server-side of a client-server style messaging app. To do so, you could use your preferred programming language, but for speed, we’ll use Linx, a low-code developer tool for backend APIs, integrations, and automation.

For a quick review of Linx and how it works, see this video.

Scope

We will implement some web methods, which will be useful for creating a messaging client. However, the following items fall outside the scope of this sample:

Actualités, Méthodes et organisation des process IT

14 janvier 2021/par Service comm.

Twilio Vs. MirrorFly: Who Is the Future of Real-Time Communication?

Introduction

The COVID-19 pandemic has forced the corporate business world to network with associates and communicate with potential clients using online communication tools. Hence, given the current market conditions – having a functional and efficient communication system has become the need of the hour. Due to which platforms offering text, voice, and video chat features must ensure they offer enterprise-level models. These platforms must be customizable and scalable. It is also important for the communication platform to be of a certain standard that supports a huge number of users with minimal latency rates. Nevertheless, with multiple options in the market, it can be difficult to choose the right real-time communication platform.

Twilio

So, what is Twilio? Twilio is one of the top-rated cloud communication platforms in the market that uses a PaaS model. Twilio offers developers tools or software-based platforms to integrate voice, video, or messaging into any mobile app. Twilio is basically a developer’s platform, which means that this platform cannot be used by a marketer or a non-developer. Twilio as a communication platform provides a powerful API system for phone services offering companies to make and receive phone calls and send and receive text messages instantly.

Actualités, Méthodes et organisation des process IT

20 décembre 2020/par Service comm.

Leveraging CloudAMQP Within My Heroku-Based SaaS Solution

In the « Using Heroku to Quickly Build a Multi-Tenant SaaS Product » article, I documented the foundation for a new SaaS solution that I am building (initially for my sister-in-law) — utilizing the Heroku ecosystem. Using Heroku allowed me to deploy the app quickly, without having to worry about infrastructure, DevOps, scalability when the app gets popular, etc. The « Integrating Twilio Into My SaaS Solution In Heroku » publication provided an example of how easy it is to create a Twilio instance and integrate the solution into my Fitness-based SaaS solution. This current journey has resulted in a feature set that both trainers and their clients have been able to enjoy.

This article is going to focus on invoicing clients for services that have been performed and will utilize messaging solutions within the Heroku ecosystem. The goals of the invoice process are as follows:

30 novembre 2020/par Service comm.

How to Design a Contact Page That Drives Engagement

How can your customer reach you? If a client arrives on your website after searching on Google, what can they do to take the next step in a relationship with your brand, without buying anything?

One of the primary aims of any website is to drive conversions. However, it usually takes between 5 and 8 touchpoints to generate a viable sales lead. People don’t want to convert straight away.

Since building a relationship with customers is crucial to success, it makes sense that the contact page would be an essential part of driving results. Unfortunately, a lot of website owners pay virtually no attention to that page. They ask their designer to create a page with their address and phone number on – and that’s it.

What many business owners don’t realize, is that the contact page is the door to deeper, more lucrative relationships with potential prospects. The design of this essential website element needs to be fantastic to drive results.

So, where do you start?

Defining a Well-Designed Contact Page

Let’s start with the basics, what makes a great contact page?

The complete answer to that question depends on the target audience. Some customers will want to see fun and friendly contact pages, complete with social media sharing buttons. Others will want to see a map that shows them exactly how to reach an office or business.

There are a few golden rules to keep in mind, of course. Contact pages should be:

Easy to find: Don’t hide the link to the contact page on the website footer. Make it easy for customers to find out how they can get in touch.
Simple: Don’t put too much content on this page or it will overwhelm your audience. Just let them know where they can go to get answers to various questions.
Professional: Even if you have a friendly brand personality, your contact form still needs to be grammatically correct and well-designed to show a professional edge.
Convenient: Make your phone number clickable so customers can use it on Skype. The same can apply for your email address. Provide easy access to social media profiles, and if you have a contact form – keep it short and sweet.
Informative: Include all of your contact information in the same place. This may include your address, a map to your location, social media pages, email addresses, and even forums.
Accurate: Ensure that the information on your contact page matches the information listed elsewhere. Check directories and Google my Business listings to be sure.
Attractive: Yes, a contact page needs to look good too. Plenty of white space will make essential information stand out. A good layout will guide the eye through the page.
Consistent: Make sure the contact form on your website matches the brand personality that appears on all of your other pages.

Take a look at the Tune Contact page:

It’s beautifully laid out, with clear information that’s easy to read. The company shows exactly why customers might want to get in touch and how they can reach out. As you scroll through the page, you’ll find additional office locations, email addresses for different teams (sales and support), and links to social media accounts too.

How to Drive Engagement on a Contact Us Page

A good contact page needs to look fantastic, showcase the company’s personality, and capture audience attention. However, there’s a big difference between a contact page that gets the job done, and one that convinces your audience they have to connect with you.

Here are some excellent ways to make your contact us page stand out.

Step 1: Using Color Correctly

Color and color psychology have a massive impact on user experience.

Studies constantly demonstrate the conversion powers of having the right shades on certain pages throughout your website. For instance, changing a CTA button from red to green can increase click-through rates by 27%.

However, every audience is different. The colors that drive engagement on a contact page for your company will depend on your target customer. A/B testing color palettes that match your brand personality is a good way to get started.

One interesting example of colors that make the right impact on a Contact Us page comes from Hubspot. Here, the brand maintains it’s brand color (orange), but it also introduces some new shades that convey trustworthiness and professionalism.

Blue is the most calming and credible color for any brand, The gradient that Hubspot uses here blends perfectly with its brand identity, allowing for a stunning contact page, with CTA buttons that still stand out.

Experiment with colors that can generate the right emotional response from your audience, but don’t ignore the golden rules of color in web design. You still need to showcase your brand identity, and you still need a way of making crucial information stand out.

Step 2: Humanizing the Customer Service Team

Some of the customers that arrive at a contact page are interested in your product or inspired by the potential of your service. Other customers will be looking for assistance because they’re frustrated with something or stressed out.

If you’ve ever had a problem with a product and wanted to reach out to the brand about it, you’ve probably noticed how annoying it is to find a blank contact page with nothing but an email address. The lack of effort and humanity in the contact page is enough to convince you that you probably won’t get a response.

But what if you add some happy smiling faces to the page?

Research indicates that brains are fine-tuned to recognize and appreciate human faces. Having a picture of your customer service team, or just any human being on your contact page makes you instantly more approachable. Your customers start to feel like they’re reaching out to a person – not an empty website.

Look at how engaging and personalized this contact page from Amber McCue looks:

Although you can show any human face on your contact page and potentially get results, showing your actual agents will be more likely to drive positive results. It’s a great way to showcase the authenticity and humanity of your team.

Step 3: Making it Easy to Find

A surprisingly large amount of the time, companies shove their contact information into the footer of their website, forcing customers to spend forever looking for them. However, your audience might not want to spend an age searching for your details if they’re in a hurry to get answers.

Stowing a contact page in a footer is also a problem for those visiting your website via mobile, as they might not be able to see all your footer details and links as well.

A Contact Us page doesn’t have to be a massive part of your website navigation if you don’t want it to be. However, it should be one of the first things your audience can see. Putting the information on the header of your website, or even sticking it to the top of the page as your users scroll is very helpful.

Zendesk makes it easy for customers to get in touch in multiple ways. First, the Contact section of the website is clear at the top of the page. Secondly, if you start scrolling through the Zendesk website, a “Get Help” button pops up, so you don’t have to scroll back to find assistance:

Remember, aside from making sure that your contact page appears in the right part of your website, it’s also worth ensuring that it’s easy to understand. Don’t use unusual terms like “Chat”, or “Chill with us”. Stick to tried-and-true options like Help, Contact, or Support.

Step 4: Making the Experience Relevant

There’s a reason why it’s practically impossible to find a one-size-fits-all contact page.

It’s because different customers need different things from your brand.

Some customers will be looking for the answer to a question; others will want to discuss something with your sales team. That’s why many companies are using adaptive contact pages that can change to suit the situation.

For instance, you may start by asking customers what they need help with. Zapier takes this approach with its Contact page:

By asking the client what they need straight away, Zapier can make sure that the visitor finds the right information, and the right number or email address for the appropriate agent. You can even scroll down the help page and look for something in the available help centre, using the search bar. Or you can click on View our experts to hire a Zapier pro.

Creating a dynamic and customized experience like this does a few things. First, it ensures that the customer will reach the right person to help them first-time around. This reduces the number of inappropriate calls your employees have to deal with, and the number of transfers.

Secondly, you deliver a better experience overall for your client, because they don’t have to repeat their issue to multiple people or start a massive email thread. They get the support they need immediately.

Dynamic contact pages can even save you some money and time. If clients decide to solve an issue themselves, using your resources, that’s great for your busy agents.

Step 5: Direct People to the Right Place

The central focus of your contact us page needs to be the available contact options. Centralizing the contact options on a page is an excellent way to make sure that they get the right amount of attention. Centralizing also means that your customers can spend less time searching for the contact details that they need, which is great for usability.

The Melonfree.com website uses a contact us form that’s centralized to immediately pull attention to the customer’s options for getting help.

Centralization isn’t the only way of using design principles to guide visitors on a contact page. According to Ray Hyman and Edmund Hick, increasing the number of choices on a page often increases the time it takes for people to make a decision.

When it comes to connecting with a brand, the right option for each customer will depend on the person and the situation they’re trying to overcome. For instance, a customer that needs to reset their password will probably be able to get the solution they need from an FAQ page.

On the other hand, someone who needs help using a new feature might need the guidance of a professional. To help guide customers to the right solution, Basecamp gives customers a variety of steps to follow to get the right solution fast.

The main purpose of the contact page is to help customers get the right answer with an informative form. However, there are unobtrusive alternative options available too. If all you’re looking for is a way to help yourself fix a problem, you can click on the help guides link before you ever scroll down to the form.

Step 6: Support the Contact Team Too

The best contact us pages aren’t just a great way to improve customer experience. Well-designed solutions also help the customer service team to save time and stay productive.

One of the primary metrics that companies consider when evaluating the success of a service team, is the number of replies required before an issue is resolved. However, if the initial question from a customer doesn’t contain enough information, this number often increases.

Using the design of the contact form to access the right information helps with:

Automatically routing people to the right team member: Companies can set up segmentation rules that automatically send certain emails to different employees based on keywords. You might have questions that go to the sales team, and separate queries that you direct straight to the customer service team.
Show appropriate support options and FAQs: Remember to give the audience a chance to help themselves before they reach out for extra support. Links to an FAQ page or self-service options can really reduce the pressure on a team. Some companies even add automated chatbots to the mix to help with self-service.
Prompt for extra context: Although not every customer will take advantage of an opportunity to add extra information to a form, some will. Adding a box to your contact form for “anything we need to know?” is a great way to generate more information. Ban.do includes a simple “question” box where customers can add as much detail as they like. An option to add screen shots or documents might be a nice touch too.

Building Your Own Contact Us Page

Every customer has their own specific set of needs. The right contact page for another business might not be the right one for you. That’s why it’s so important to take some time getting to know your customers and speaking to your support team.

When you’re planning your contact page, it helps to ask yourself some basic questions about what you want to achieve. For instance:

What kind of channels will our customers want to use to connect with us? Look at things like social media messaging, email, or phone calls. If you’ve got a relatively tech-savvy audience, then they might want to use things like instant messaging with chat bots too.
How can we direct clients to the appropriate channels in as little time as possible? Having a system in place to automatically route your customers to the right agent will reduce the time to resolution for your customers. The faster you solve problems, the better your reputation becomes.
What can we do to set customer expectations and build confidence before they speak to us? Designing a professional-looking contact page will increase customer confidence, while an FAQ section shows that you’re ready to answer common questions.
How can we showcase a unique brand personality without making the page complicated? Everything from using distinct brand colors on a contact page, to adding images and illustrations reminds customers that they’re in the right place.
What can we do to reduce the friction points in a customer’s path to contact? Avoid adding too many input options to a contact form and ensure that it’s easy to reach out when your clients have a problem.

Understanding exactly what your audience needs from you, and what they’re looking for when they come to your team for help reduces the effort involved for your client when they reach out for help. Remember, today’s digitally-savvy customers expect their interactions with companies to be as streamlined and simple as possible.

Make the Most of Your Contact Page

Contact pages are frequently an afterthought in the website design process. However, they’re one of the most valuable tools your company has. With a good contact page, you ensure that your customers can always reach you when they have problems. What’s more, you boost your chances of people wanting to reach out to the sales team too!

Good luck creating a contact page that encourages engagement from your target audience. Don’t forget to track your results from each design, and A/B test for optimization.

11 novembre 2020/par Service comm.

Exciting New Tools for Designers, August 2020

The common theme in this month’s collection of new tools and resources is “things that help you show off your work.” Many of these tools are made to help you better web products or apps or showcase designs with others.

Here’s what new for designers this month.

Naturaltts

Naturaltts is an online text to speech converter, that allows you to download an mp3 recording. The tool has more than 60 voices to choose from in six languages. There’s a free plan for personal use (based on characters converted) and affordable paid plans for higher volumes and commercial users. One application of this tool is voiceover for videos or tutorials.

Handz

Handz is a library of hands with different gestures in three-dimensional shapes. The collection includes 12 gestures with nine skin colors, and three different sleeve types. Put all that together and you have 320 potential combinations that you can use for projects. The library is completely free and works in a variety of formats with different tools.

Isoflow

Isoflow allows you to create isometric diagrams for presentations and illustrations with ease. You can edit and then export diagrams for print or website use, thanks to vector rendering.

Device Shots

Device Shots is a small web app that helps you generate a high-resolution device mockup using a screenshot of your website or mobile application. It supports almost every device type you can think of and resizes for social media platforms.

Barchartrace

Barchartrace is a simple MIT open source bar chart generator. Use it to create some of the animated charts you see on social media. Just insert your information (upload via CSV file), choose animation settings, and go.

Zettlr Markdown Editor

Zettlr is a free and open source markdown editor for Mac OS. Zettlr supports simple notations, references, includes a dark mode, and tagging. It’s made for note takers who need a tool to amp up their projects, and is used primarily in higher education.

CSS Leaning Card Effect

The CSS Leaning Card Effect replicates the bookshelf feel you get when rectangles lean with a shadow against planes. Lynn Fisher does it in the pen with code that you can see and work on with your own images.

Lemon.io

Lemon.io is a tool that matches you with freelance developers to get projects moving more quickly. You are guaranteed a match in 24 hours and there is no risk if the match doesn’t work out. Just tell Lemon.io what you need and the algorithm will match you with a dev from the database. Prices for development through the platform start at $35 per hour.

Papercups

Papercups is a customer messaging tool that lets you chat in real-time. The customizable widget works with your favorite tools, such as Slack and Gmail, and is free to use. Chat apps are one of the most in-demand website features right now.

CSS Click to Animate Gif

Christian Heilmann has created a great guide/experiment in pure CSS that adds a play button on top of animated GIFs so that users can control the motion. He developed the concept because GIFs can get overwhelming and annoying. Learn how he did it and see it in action.

3D Book Image Generator

Here’s another little bit of CSS magic with a 3D Book Image Generator. Just input your image and set some specifications and get a 3D book cover image that you can use in projects. (There’s also an accompanying tutorial if you want to learn how to generate the CSS on your own.)

Luckysheet

Luckysheet is an online spreadsheet – it’s a lot like Microsoft Excel – with powerful data functions and tools. It’s user-friendly and open source. It even has quite a few built-in mathematical formulas and supports various table types.

RevKit

RevKit is a design system UI kit that works with Sketch, Figma, and Adobe XD. It includes plenty of organized components that you can pop right into designs to help get them started faster. It also includes a style guide, elements, and form controls. The download is free.

Card

Card allows you to store social media profiles, websites, and files in a customized profile. Share it in one click. Replace awkward contact exchange and multiple usernames with a simple QR code or link.

Scale Nucleus

Scale Nucleus helps visualize data, curate interesting slices within your dataset, review and manage annotations, and measure and debug model performance. This tool claims to be “the right way” to develop ML models.

Previewed

Previewed is a mockup generator to create beautiful promotional graphics for your app. Browse a variety of templates, pick one, customize, and download your design to show off.

NSFW Filter

NSFW Filter is a browser extension that blocks images that aren’t safe for work. The best part is that it runs locally in-browser and doesn’t access any of your data. Plus, it saves you from on-the-job embarrassment.

ColorFlick for Dribbble

ColorFlick for Dribbble is another browser extension that makes it easy to copy hex codes from the tool to your clipboard with ease. You can also create palettes you can share from your favorite shots using Coolors.

Tabler Icons

Tabler Icons is a collection of more than 550 SVG icons that you can customize. Change the color, size, or stroke width with on-screen controls and then click to copy the icons you want to use. It’s that simple!

Teenyicons

Teenyicons might be some of the cutest icons out there. This collection includes minimal 1px icons in outline or solid fills. And there are plenty of icons to choose from. Adjust the size and grab the ones that you need for projects.

Basicons

Basicons is a set of simple icons for product design and development. Plus, they are updated weekly.

Chozy Mermaid

Chozy Mermaid is a super funky novelty typeface to close out summer. The characters feature beach themes within slab characters. It might be hard to find an application for this one, but it is too fun not to share.

Dotuku

Dotuku is a dingbats font with a back to school theme. The limited character set features filled and outline styles that are perfect for classrooms.

Margin

Margin is a fun retro style typeface with a 1970s vibe. It’s a “chubby serif” with 60 characters and 58 glyphs.

Rollanda

Rollanda is a signature-style script with a thicker weight and rough stroke. The character set is pretty robust.