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Why Do WordPress Theme Backends Have to Suck? (Hint: They Don’t!)

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Whether you’ve worked with a few WordPress themes to design websites or worked with many of them, you’ll no doubt agree that plenty of WordPress themes that are visually gorgeous on the front end can be terribly unattractive and extremely awkward to use on the backend. 

Working with a WordPress theme can sometimes be difficult, but it can be different.

Want proof? Look no further than with BeTheme. 

BeTheme, with 260,000+ sales and counting and a 4.83-star user rating, is one of the top 5 best-selling WordPress themes of all time.

In this article, we’ll show you one of the many reasons why this is the case by focusing on how BeTheme’s backend is designed to make web design tasks more manageable.

Enhance your workflow experience with a WordPress theme backend that won’t stress you out 

Once you install BeTheme, you’ll almost immediately notice it’s different. Instead of a drab and often unintuitive WordPress backend, you’ll suddenly be confronted with a clean, well-organized dashboard and toolset.

You haven’t actually lost anything. WordPress, with its impressive assortment of content management tools, is still there. Be’s backend is a visually appealing space in which you will take pleasure to work.

If only the rest of WordPress could follow suit.

If you haven’t worked with BeTheme recently (or at all), why not let us walk you through several of its most helpful backend features.

Starting with:

1. Dashboard Design

BeTheme’s dashboard is conveniently located directly beneath the main WordPress Dashboard link. So you won’t waste time sifting through the sidebar trying to find your theme’s settings, and everything displayed in the dashboard is designed to help you get the most out of your WordPress theme. 

Clicking on the BeTheme or the Dashboard link gives you immediate access to the following: 

  • Theme registration information
  • BeTheme’s step-by-step website creator
  • A Navigation bar that directs you to BeTheme’s frequently used tools
  • Plugin status and updates and new features announcements
  • The latest additions to BeTheme’s ever-growing library of pre-built websites
  • Beloved BeTheme integrations

It takes a minute to fully appreciate how helpful this dashboard will be. 

BeTheme

2. Dark/Light Mode

Research on dark mode benefits is inconclusive. But since so many people seem to like it, it is offered as an option in many popular apps and devices.

Dark mode users will tell you that they experience less eye strain, they sleep better, and their device’s batteries last longer than is the case with light mode.

BeTheme’s backend offers a dark mode option, and you are encouraged to try it.

If you feel it beneficial, so much the better, and you needn’t concern yourself with what the research indicated, or didn’t indicate.

BeTheme

3. Step-by-Step Website Creator

When you first install a WordPress theme, it’s not uncommon to spend some time trying to figure out what to do next. The theme’s advertisements may highlight a selection of impressive demos, but where are they more exactly?

Of course, you’ll eventually find them, but is whatever difficulty you may have encountered necessary?

BeTheme removes that impediment. 

You will notice the Setup Wizard under BeTheme (and in the dashboard as well.) Click on the wizard, and with its step-by-step website, you can: 

  • Give your website a name.
  • Select the page builder you want to work with and choose your preferred editing mode.
  • Pick an ideal pre-built website based on your new website’s industry or niche.
  • Easily replace existing content with your own.

The entire process of loading your brand-new site and page builder into WordPress takes a minute (or more like 30 seconds once you are used to it).

BeTheme

4. Pre-Built Site Previews

With BeTheme, you can choose from more than 650 pre-built websites. New ones are being added as we speak, and they’re delightfully easy to find. Just look under the dashboard’s Websites link or Pre-built Websites in BeTheme’s sidebar menu, and there they are!

You’ll be familiarized with the available design aids and options in no time, and you’ll find it easy to incorporate the latest design trends into your websites. BeTheme has even placed previews of its newest pre-built websites in your dashboard to help you along.

You may choose one of the latest pre-built websites to work with, or you might find one or more others you particularly like. Pre-built sites you do not plan to work with can still be sources of inspiration.

Whatever your choices, you’ll find it easy to incorporate the latest trends into website designs.

BeTheme

5. Plugin Manager

BeTheme’s Plugins area differs from what you see in the WordPress plugins area. You’ll find several of these differences to be particularly helpful in that BeTheme’s plugins manager enables you to: 

  • View the active plugins you’ve installed.
  • Update plugins when necessary.
  • Install and activate plugins only when it’s required.

The last item is essential in that plugins do not appear in the WordPress plugin manager until you have installed them. Not having to install plugins you will not need will help keep your website operating at a high level of performance.

BeTheme

6. BeTheme Support

WordPress is a powerful content management system and an extremely popular one. It may, in fact, be the most powerful and popular system of its type.

WordPress is also community-driven to a considerable extent, which can sometimes create user inconvenience. As a user, you might sometimes have to dig to find answers to your questions or get help when needed.

You don’t have to experience that inconvenience to get support from BeTheme.

To gain access to BeTheme’s support center, you need go no further than BeTheme’s sidebar or dashboard to access self-support options or open a ticket for direct assistance.

BeTheme

7. Theme Options

Plenty of well-known WordPress themes have theme settings customization capabilities. With BeTheme, it’s easy to set brand colors, choose custom fonts, and establish global layouts. The same holds for configuring responsiveness, performance, and accessibility, all of which are essential for optimizing UX and search engine functionalities.

The problem with most theme options is that they can only be modified from the main WordPress dashboard. So if, while designing on a page, you suddenly realize a portion of its design hasn’t been configured correctly, or you’re dissatisfied with any design segment, you’ll have to save your changes and go to your theme’s backend to make the necessary fixes.

From the BeTheme dashboard inside the BeBuilder BeTheme, you can modify your Theme Options without having to interrupt your workflow.

BeTheme

8. White-Label Mode

A final feature of the BeTheme WordPress theme’s backend you should become familiar with is BeCustom. This critical feature is located under BeTheme in the sidebar.

BeCustom enables you to access some white-label regions in BeTheme. 

  You can use BeCustom to:

  • Substitute Be’s branding with your business’s branding to reinforce your name with your clients.
  • Disable any features your clients have no use for and deny access to any features you do not want them to modify while at the same time making the WordPress theme’s backend easier to work with.
  • Create an extra user-friendly and secure WordPress login.
  • Customize the dashboard’s “Welcome” message.

BeTheme

Make Your WordPress Design Projects Simple to Handle With BeTheme

Is there anything BeTheme doesn’t do?

Most likely, but nothing that would adversely impact your design effort.

This multipurpose WordPress theme’s hundreds of pre-built websites will help you get virtually any website project off to a rapid start and headed in the right direction.

BeTheme features the fastest and most powerful page builder for WordPress.

You will have total control over every feature and facet of your website’s UI.

In short, BeTheme offers the finest way to manage any web design project within WordPress.

 

[- This is a sponsored post on behalf of BeTheme -]

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Exciting New Tools for Designers, October 2022

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We write this guide to the best new tools for designers and developers each month. For October, we’ve sought out tools to make you a better website builder, some handy utilities to make you more productive, and a spooky font for the end of the month. Enjoy!

Microsoft Designer

Microsoft Designer is a brand-new app for creating images from text prompts. You can create social media posts, blog images, and any other assets you need with its step-by-step guided process.

Remix

Remix is a full-stack web framework for React that lets you focus on designing your UI. Remix is geared towards web standards and delivers a resilient user experience so you can build better sites.

Ultra

Ultra is a super-fast package manager that uses hardlinks to install packages. It’s up to ten times faster than NPM and Yarn, and the project is open-source.

AskEdith

AskEdith is an AI-powered app that translates English into SQL so you can query your database without writing custom SQL. Just type a description of what you want to know, and the app creates the query for you.

Wide Angle Analytics

Wide Angle Analytics is a GDPR-compliant Google Analytics alternative that puts privacy first. Track actions across multiple sites and discover insights about your site without exposing yourself to privacy violations.

story.to.design

Imagine being able to import a whole webpage straight into Figma. You can, with story.to.design, a fantastic app that imports code into Figma for updating UI elements or speeding up redesigns.

Metlo

Metlo is a testing platform for securing APIs. By running comprehensive tests against your API, you can uncover issues like unidentified endpoints, before they become a security threat.

StockAI

Nothing is more frustrating than searching for the right stock image when one doesn’t exist. StockAI is a day-saver that searches for stock images, and if the sought-after image doesn’t exist, it will generate one for you.

Growthfyi

If ad-blockers are playing havoc with your Google Analytics, check out this script from Growthfyi. It’s an invaluable service that doubles the speed of GA while ensuring ad-blockers don’t catch it.

Sourcery

Sourcery is an excellent tool for developers that continually reviews your code and suggests improvements automatically. Write better code, and catch errors before it goes to review.

Cyber Security Icons

This set of Cyber Security Icons contains 20 illustration-style icons. In addition, there are some great interpretations of complex ideas like retina scans, crypto vaults, and end-to-end encryption.

Blinqo

Blinqo is a handy little Chrome extension for anyone that needs to share their screen. It allows you to blur parts of your screen when sharing or recording, so your private details remain private.

Instaprice

Instaprice is a helpful new service that shows you what other freelancers charge for the job you’re quoting on. Earn the actual market rates and never get caught out undercharging again!

Leta

Leta is a great app that allows you to design your own keyboard layout. You can redesign the key positions for macOS, Linux, or Windows and download them for free.

Blogic

Build blogs powered by the Notion API with Blogic, a no-code blog builder that can create fast, SEO-friendly blogs in under a minute. Custom domains and third-party scripts are supported.

Digital Maker Toolkit

The Digital Maker Toolkit is a collection of resources for anyone releasing digital products. It includes guides on process, a handy step-by-step checklist, a list of further resources, and a guide to the available tools.

Slides

Slides is a static website generator you can use to create beautiful, animated websites in minutes. Select layouts from a collection of templates and publish with clean code that downloads fast.

AXplorer

AXplorer is a privacy-focused browser with a built-in VPN. Created by the Axia blockchain network, it generates free crypto in the form of AXIA coins when using it to browse the web.

Font Engine

Can’t decide on a font for your latest side project? Font Engine is a handy little app that will suggest fonts for you. Just tell it your brand values and hit the ‘Suggest’ button.

Deliciozo

Deliciozo is an excellent display font with irregular strokes and styling, making it feel like a paper cut-out. It’s perfect for magazines, cookbooks, and even logos.

Kayino

If you’re looking for a font to convey the hippy era, look no further than the psychedelic stylings of Kayino, a groovy display font with crazy details.

Noganas

Noganas is a spooktacular font for the upcoming Halloween festivities. Use it to add some gruesome frivolity to your seasonal designs.

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Adobe Has Acquired You

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There were mixed reactions on Thursday morning when Adobe announced it had acquired Figma.

Excited press releases extolling the benefits of the “collaboration” followed the news. Dylan Field, founder and CEO of Figma, said: “There is a huge opportunity for us to accelerate the growth and innovation of the Figma platform with access to Adobe’s technology…”

The reaction from the design community has been a little less enthusiastic.

The problem for the design industry is that we’ve been here before. The acquisition of Macromedia followed a period in which Adobe tried to compete, failed to update its legacy code, lost the battle, and purchased the victor. You only need to look at the number of former Macromedia products in Adobe’s stable (zero) to see where Figma’s heading.

Figma has grown faster than any of its rivals in the last eight years. It is, of course, easier to grow when you start at zero. But there’s no denying Figma is a well-managed business and probably a good investment — if not worth the $20bn that Adobe reportedly paid.

Figma’s technology will give Adobe a leg-up in the collaborative design stakes, where it is clearly lacking. And Adobe’s resources will iron out some of the kinks in Figma, especially around typography, which is, if we’re honest, a bit hacky in places.

Adobe will provide a good home (we hope) for the Figma team, who will have the opportunity for career advancement in a much wider pool of development teams.

And, of course, Figma’s annual revenue will begin to trickle into Adobe’s vault — although it may be some time before it makes a dent in that $20bn hole.

But Adobe didn’t buy Figma for its business model, collaborative technology, team, or revenue stream. Adobe bought Figma’s users, all four million of them.

Adobe‘s approach to design software is upselling. It lures you in with free apps, and when you’re engaged, it integrates them with other parts of its ecosystem until suddenly, without meaning to, you’ve agreed to a Creative Cloud subscription.

Adobe was losing customers to a competitor. And more importantly, due to Figma’s free-use approach for individuals, it was losing young customers to a competitor. If it hadn’t bought Figma, Adobe would have needed to invest heavily in its own products while providing them to freelancers for free; that isn’t viable for a company with as many commitments as Adobe.

Yes, it is entirely accurate to say that competition drives innovation, and with fewer competing apps, there is less need for companies like Adobe to build high-quality, reliable products. However, it is also true to say that a lack of competition creates opportunities for new apps.

Somewhere out there, in a dorm room, or a basement, or on a kitchen table, someone is working on Adobe’s next big acquisition. It’s probably an AR design app; we need a few more of those.

For Figma, the next 12 months will be bright as Adobe works to retain the customers it’s bought. Within five years, you’ll probably need an Adobe Fonts subscription and a Photoshop plugin to use Figma. In ten years, it will be stored in a code archive next to Freehand.

Some designers will turn to Sketch; others will turn to Affinity; some will shrug and keep using Figma; others will shrug and keep using XD.

If an app is intrinsic to your design work, it’s probably time to switch apps. Your skills are transferable. I’ve switched apps many times; some I loved, some I just needed. I’ve never encountered an app that improved my work, although plenty have improved my mood while working.

Figma took a great approach and will continue to be great until it isn’t. Tools come and go, Adobe’s acquisitions team, it appears, is eternal.

 

 

Featured image uses photos by Afrika ufundi, Andrea Piacquadio, Andrea Piacquadio, Anna Tarazevich, cottonbro, fauxels, Ketut Subiyanto, Mikhail Nilov, Moose Photos, Pavel Danilyuk, Pavel Danilyuk, Polina Tankilevitch, Tima Miroshnichenko.

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Exciting New Tools for Designers, September 2022

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The Summer’s over, and we’re back at our desks to discover that the web’s best app builders, font designers, asset creators, and developers have been hard at work to deliver this bumper collection of exciting new tools for designers and developers.

Below you’ll find productivity apps, icons, gradients, AI, and some awesome new fonts. Enjoy!

CSS Scan

Forget right-clicking on a website to see how it’s coded. CSS Scan is a browser extension that lets you view the CSS styles of any element and copy them to your clipboard.

Slicons

Create stand-out UI designs with Slicons, a set of 300+ pixel-perfect icons. Light, regular, and bold versions match your typography and work with Figma, Sketch, XD, and Iconjar.

Codex

Codex is an IDE extension that lets you comment on your code like a pro. Anyone on your team can add comments, questions, or notes to any lines of code.

Gradientify

You too can leap aboard the gradient design trend using Gradientify, a collection of 100+ beautiful, human-designed gradients. Copy the CSS, or download PNGs for free.

90 Bitmap Shapes

Create unique logos, social media assets, apparel, and abstract icons using this editable set of 90 Bitmap Shapes in vector form for Photoshop, Sketch, and Figma.

BlockBee

Get paid in crypto using BlockBee. The Web 3.0 payments infrastructure integrates with the best ecommerce carts, including PrestaShop, Opencart, Magento, and WooCommerce.

Flatfile

Banish the woes of importing CSV data with Flatfile, a CSV importer that formats human-edited data files to eliminate errors and speed up B2B onboarding.

ClipDrop

Effortlessly clip the backgrounds from images in Figma with the ClipDrop plugin. One-click removes backgrounds, objects, people, text, or defects.

Craiyon

Craiyon is an AI drawing tool based on a stripped-down version of DALL-E. You can generate any image you like using a simple text prompt.

Google Headline Tool

Use Poll the People’s powerful Google Headline Tool to optimize your headlines for more effective search ads and clickable blog post titles.

Retro Postcard Effect

Embrace the trend for retro images using this Retro Postcard Effect for Adobe Photoshop. Easily drop your custom images into the placeholder layer for an instant vintage style.

Hugo

Hugo is an admin suite for freelancers that takes care of business with intelligent contracts, audit trails, and an integrated wallet, so you can focus on being creative.

CTA Examples

CTA Examples is a database of call-to-action examples for every possible scenario. So no matter what you want to persuade your users to do, you’ll find the best prompt here.

Superhuman

Create unique 3D characters to wow your customers using Superhuman. You can customize clothes, hair, and poses using 1500+ elements or choose from 500 pre-made characters.

PostHog

PostHog is an extensive set of tools built on a modern data stack. You can do more with your data by creating your own app or using one of the 50+ that are included for free.

Radix UI

There’s no need to reinvent UI components for React when you can use Radix UI. The high-quality, accessible components are perfect for web apps and dashboards.

KB Clip

Now you can create a searchable wiki for your business with a fraction of the effort thanks to KB Clip. Just highlight a Slack conversation, and transform it into an article in one click.

DropBlok

A great way to monetize your followers is with a custom app. DropBlok is a no-code tool that will build the app for you.

Blofishing Font

Blofishing is a gorgeous handwriting font that adds personality to your layouts. It’s ideal for wedding stationery, social media marketing, and anything that needs a personal touch.

Haratte Font

Haratte is an elegant font with graceful curves and a modern aesthetic. It’s perfect for logos, magazine design, social media assets, and more.

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Database Replication: Open-Source Tools and Options

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For the past few years, business systems have been generating large amounts of data and need tools to manage the data. One of the business requirements was to copy the primary data to secondary databases. Several popular tools are available in the market to replicate the data from master DB to secondary DB. This article will discuss various open-source tools for DB replication and stream-based replication for real-time.

Replication is the process of sharing/storing information in multiple places to ensure reliability, fault tolerance, and accessibility. The replication options are described as follows:

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How to Design an MVP Web Page

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Learning how to design an MVP webpage or website could be one of the best things you can do as a site creator in today’s digital world.

In a fast-paced landscape, where customer preferences and technology are constantly changing, most companies don’t have time to dedicate months or years to each web project. The longer you take to complete your website, the more likely your creation will be outdated by the time you hit “publish.” That’s why countless creators are beginning to take a different approach.

To avoid wasting time, money, and effort on something that doesn’t deliver a significant return on investment, designers are now building “Minimum Viable Products,” or “MVPs.”

Here’s what you need to know about creating your MVP webpage.

What is MVP Web Design?

Typically, the “MVP” development process is most common in the app or software creation world. It refers to when a developer builds the simplest version of a technology capable of achieving specific goals. For instance, if a company wanted to create an ecommerce app, they would design a simple tool capable of listing products, enabling payments, and tracking orders.

After launching the MVP product, the company or developer would check to ensure it had the right impact on the target market and generated positive results. Using feedback and analytics, the developer would then begin to add new features one at a time.

MVP design aims to ensure you’re developing the best, most valuable product for your audience while getting your solution to market as quickly as possible.

The same strategy in MVP app and software design can also apply to website creation. Rather than building a highly complicated website with multiple features straightaway, the designer would focus on creating a single page equipped with the essential elements.

For instance, instead of building an entire site for your online course, you may develop a single-page website where customers can learn about the system, sign up, and pay for their membership. The great thing about an MVP web page is it allows companies to start advertising their solution, product, or service quickly, with the minimum initial investment.

How to Create an MVP Web Page

Creating an MVP web page is similar to designing any Minimum Viable Product. Throughout the project, the focus will be on keeping the development process simple while collecting as much feedback as possible.

Here’s how you’d get started with an MVP web page.

Step 1: Planning

Planning is an important stage in any web design project. It’s particularly crucial in the MVP landscape, where you need to define the most critical features of your webpage or website to ensure it’s “viable” for your needs. The initial planning stage can sometimes be the lengthiest part of the process, depending on the amount of research you need to do.

For the most part, web designers and companies will begin by conducting market research. This means examining crucial concepts intended to drive your strategy, such as:

  • Your target audience: Who are you trying to target with this web page, and what will they need from your site? A user persona can be helpful if you don’t already have one.
  • Competitors: Who are your main competitors in this space, and what do their web pages offer? Which features do you need to replicate or avoid?
  • Goal setting: What is the main objective of this web page? What do you need it to do, and what might it need to accomplish in the future?

The key to MVP web page planning is ensuring you look holistically at your project without thinking too far ahead. The site you create should be capable of scaling and expanding in the future, but it shouldn’t have too many features from day one.

Step 2: Creating Your Feature List

Once you’ve done your research and formed the foundations of your plan, it’s time to list all the features your MVP web page needs to have. Unfortunately, this is where the process can get a little complicated. It’s easy to start adding capabilities and components that aren’t necessary to make your site more exciting or competitive.

As worrying as it can feel to release a very basic web page, remember your focus is on rapid growth and development. With this in mind, concentrate on narrowing your feature lists down into:

  • Initial must-have capabilities: First, decide what your web page can’t thrive without. If the primary goal of your page is to sell software subscriptions, then you’ll need to implement tools for collecting member information and payments.
  • Next stage functionality: Consider the features you might add once you’ve confirmed your webpage is effective. This will allow you to ensure you’re creating a platform that can expand to suit future needs.
  • Possible future requirements: You can also list features that might be helpful in the future but don’t necessarily need to be implemented immediately. For instance, if you’re selling an online course, you might create a separate page where people can sign up to learn about future lessons.

Step 3: Finding the Right Software

Next, you’ll need to decide how to build your web page. There are several options available to today’s designers. An open-source solution is usually the best route for designers who need to create something specific from scratch. However, if the factor that makes your solution “viable” is unique, you may need access to code to bring your idea to life.

Alternatively, if you’re building a basic webpage capable of something like collecting customer email addresses or facilitating transactions, you might be able to use an off-the-shelf tool. CMS services for web designers can reduce the work and expense involved in creating a minimum viable product.

For instance, you might use a tool like Wix or Squarespace to edit a pre-existing template and simply drag-and-drop the features you need into the right places. On the other hand, if you’re planning on adding more functionality to your site down the line, it’s worth checking if any builder you will use has the right level of flexibility. Many tools will allow you access to code, advanced features, and essential module-based building functions.

Step 4: Implement Your Analytics

One of the essential parts of an MVP workflow is feedback. When you roll out your MVP, you’ll be looking for insights, guidance, and analytics to help you decide what your next steps are going to be. As a result, MVP workflows are based heavily on experimentation.

This means you’re going to need the right analytical tools in place to track crucial information. You can implement tools for collecting customer feedback directly. It’s also worth having a system in place for tracking metrics like:

  • Conversion rate;
  • Traffic numbers;
  • User behavior;
  • Most used/least used features;
  • Technical site performance;
  • Bounce rate;
  • Average time spent on the page.

While Google Analytics is one of the most popular tools for collecting insights in the MVP website design world, various other options are available. You can even find tools with in-built heatmaps to see how people navigate your site more effectively.

It’s also worth having A/B testing components in place. This will allow you to test the different “new” features you add to your web pages over time and examine how they influence your conversions and support your goals. For example, you can use A/B testing to explore the impact of everything from CTA button colors to webpage copy and offers.

Creating Your MVP Web Page

In the fast-paced web development and design world, the old-fashioned and slow approach to designing web pages is growing increasingly less common. Instead, an MVP strategy may be the best bet for companies looking to go to market faster, collect insights from their target audience, and accelerate growth.

Though getting used to this design strategy initially can be challenging, it can save you significant time, resources, and money in the long term.

 

HTML vector created by vectorjuice – www.freepik.com

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7 Best MQTT Client Tools Worth Trying

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With the rapid development of the IoT industry, the MQTT protocol is being used by more companies and developers. In the process of learning and using MQTT, a handy client tool can help developers debug IoT applications, explore the features of MQTT, and shorten the development cycle.

There are a wide variety of MQTT client tools with different functional focuses. For beginners and even MQTT experts, it is a challenge to choose a suitable MQTT client tool.

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How to Measure Live Chat Performance

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Live chat is one of the most powerful tools for customer experience in the current marketplace. 

In a world where customers are constantly connected to the online world, online chat is a reliable way of getting quick solutions to common problems. 

Today’s consumers prefer talking to an agent over chat to calling a contact center, and they often feel that live chat is less frustrating than waiting for the right person to answer the phone. 

Of course, like any digital tool, live chat is only effective when using it correctly. Today, we’re going to show you the crucial KPIs you need to consider if you want to ensure that your chat strategy is delivering a tangible return on investment. 

The Most Important Metrics to Measure for Live Chat

These days, implementing live chat tools is easier than ever. 

You don’t necessarily need to hire a professional developer unless you want a specialist widget with specific functions and unique branding. Many plugins and tools for sites built on Shopify and WooCommerce allow you to instantly access chat functions. 

However, just because implementing live chat is easy doesn’t mean that there aren’t countless ways for your strategy to go wrong. Keeping an eye on these crucial KPIs and metrics ensures you’re making the right impression with your chat strategy. 

1. First Response Time

First response time is a crucial live chat metric. This measures how long customers need to wait before someone responds to them. Technically, this metric only refers to how quickly an actual agent responds to your customer, so automated “thanks for getting in touch” messages don’t count. However, immediately responding with one of those messages can convince your audience to stick around for a little longer. 

The faster your agents can respond to messages and solve problems, the better your brand reputation becomes. The good news is that a good live chat strategy can lead to pretty quick response times. The average time for an agent to see a live chat message is around 2 minutes and 40 seconds.

To improve your FRT statistics, make sure you:

  • Invest in chatbots: AI chatbots can support customers 24/7 with handy, self-service functionality. These tools will also filter out the customers waiting for an agent who can find a solution to their problem on your FAQ page.
  • Prepare canned responses: Quick responses to common queries can help you to address a problem much faster. In addition, preparing canned responses will ensure that your team members can quickly respond to more customers. 
  • Increase your resources: Ensure you have the right hand and enough agents to handle peak demand.

2. Average Resolution Time

The first response rate only looks at how quickly someone responds to a customer’s message for the first time. However, it doesn’t show how rapidly you deal with client problems. Average Resolution Time is the metric that helps to measure customer satisfaction by seeing how long it takes to get to a point where your customer can close the chat. 

If it takes too long for your employees to solve problems, there’s an increased risk of your customers becoming annoyed and frustrated. Additionally, the longer agents take dealing with each individual chat, the more other consumers will have to wait for someone to become available. Finally, the longer it takes to resolve an issue, the more customer satisfaction decreases.

The key to success is ensuring that the right agent deals with the correct customer and that everyone on your team is empowered with the appropriate tools and information. Boost resolution time by:

  • Giving customers a quick self-service solution: For common questions, make sure that you have an FAQ section that you can direct your customers to. In addition, a chatbot that can offer quick canned responses to regular queries can save time. Plus, they’re great for reducing the pressure on your agents’ shoulders. 
  • Integrate CRM tools with live chat: Make sure your agents have access to information about each customer as soon as they start the conversation. This information should include the customer’s name, what they’ve purchased before, and if they’ve issued any support tickets. Integrating with the CRM makes it easier for agents to jump straight into the action without needing the customer to explain everything first. 
  • Keep resources handy: Your team members should have instant access to all the information they need to answer customer questions. Ensure that searchable data repositories are available for everyone on your live chat team. 

Remember, routing tools that automatically send customers to the agent with the proper knowledge or skills will also improve response times and reduce the number of times a customer needs to repeat themselves. 

3. Chat to Conversion Rate 

Live chat tools aren’t just an avenue for problem resolution. Although customers can get excellent service through live chat, they also look to chat to collect information before a potential purchase. Around 38% of customers say that they end up purchasing a positive live chat experience. 

The live chat app on your website can provide real-time assistance for sales queries, converting leads, and maximizing your return on investment. However, to determine how successful your chat system is at encouraging sales, you must look at the chat to conversion rate metric. 

Essentially, you measure the number of chats your company has been involved in, then compare that number to the total number of conversions from those customers. It might be helpful to narrow down your results here by using your data and analytics tools to separate your total number of live chats into those intended for sales information and those requiring assistance. 

If your chat to conversion rate isn’t as high as you would like, there are lots of things you can do to start making a positive impact:

  • Automatically launch a chat: As soon as someone comes to your website, launch a chat window with a bot that asks whether you can help your customer. You can even include a list of commonly asked questions so your customer can get help faster. 
  • Follow up on chat conversations: Make sure you follow up on any questions that customers ask on your chat widget with an email. This is a great way to reach out to customers that may have been distracted and ended up abandoning their cart.
  • Personalize suggestions: Use AI insights and information from your customer management tools to determine which products are most likely to appeal to each customer, then suggest those items. Remember to ensure that your tone of voice in the chat matches your brand too. 

Remember, the faster you can answer customer queries and address their concerns with your live chat strategy, the more likely the chat will lead to a sale. Ultimately, customers are convinced to purchase when they believe they can trust your business to deliver excellent experiences. 

4. Customer Satisfaction Score

The customer satisfaction score is probably one of the most critical metrics in any customer experience strategy. It directly measures customer satisfaction levels and gives you an insight into how well you’re doing from the perspective of your target audience. 

The best way to measure CSAT through live chat is to add a survey to the end of the chat session. For instance, you could ask, “How would you rate this session on a scale of 1 to 10”. Then, based on the score, you’d calculate a “Net Promotion Score.” Each score falls into one of three categories: “Detractors 0-6”, “Passives 6-8,” and “Promotors 9-10”.

The more information you collect about your CSAT score, the easier it will be to determine where you’re going wrong with your live chat strategy. On the other hand, if the score is pretty good after a chat session, you’re probably on the right track. To improve your overall score:

  • Encourage feedback: Getting people to leave feedback, even on a live chat app, can be difficult. Offering customers the chance to win something in exchange for their insights could help you to get more data. 
  • Follow up: Connect with your “detractors” to find out what you did wrong. Follow up in the live chat session by asking if they’d like to leave a more comprehensive review. Alternatively, you can send an email asking for additional information. 
  • Reach out to promotors: Connect with the people who give you the most favorable scores to ask them for their insights. Find out what they enjoyed most about the experience and request a review that you can place on your website for social proof. 

5. Missed Opportunities

The longer someone waits for you to answer their question in a live chat or respond to their initial message, the more likely they’ll give up on the conversation. Unfortunately, this means that your company ends up with missed opportunities. You lose the chance to potentially make a sale, delight a customer, and strengthen your brand reputation.

While you might assume that your customers will know you can’t be available to answer all of their questions immediately, that’s not the case. INC tells us that 51% of consumers believe a business should always be open. So every missed chat is another negative mark against your reputation. 

If you discover that your team is missing a lot of chat chances, this could be a sign that you don’t have enough resources available in this area. However, there are a few ways that you can reduce your chances of missed opportunities, such as:

  • Hiring more team members: If you know that there are times of the year or week when you have peaks in demand, ensure that you have the correct number of staff members available. 
  • Using chatbots: Chatbots won’t be able to answer all customer questions, but they can deliver quick responses to commonly asked queries and reduce the risk of lost opportunities.
  • Provide alternative forms of communication: if your customer can’t reach you on live chat, make sure that there are other options available, like a phone number and email address or a form where your customer can automatically submit a ticket. 

6. Total Number of Chats and Tickets

Keeping track of the total number of tickets your customers submit, alongside the number of chats your employees engage in, will give you helpful information. First, the total number of conversations shows how many customers are taking advantage of your live chat function on the website. 

You’ll also be able to compare your total number of chats to the number of resolved problems you deal with for your customers. For example, comparing your total number of chats to an unlimited number of tickets shows you how many customers have been left to rely on other sources of communication. You can also see how good your employees are at following up with tickets issued by customers. 

When you’re analyzing your number of tickets and chat sessions, you might notice that many of the queries you dealt with were connected to specific questions or topics. If that’s the case, you might be able to create a new FAQ page for your customers or provide your chatbot with extra information that it can use. 

If you’re getting more support tickets through alternative means than live chat, it might be time to ask yourself what’s wrong with your live chat performance and why your customers choose not to use it. 

Improving Live Chat CX for Your Business

Live chat can be a powerful tool for improving customer experience and an excellent way to strengthen your relationship with existing and potential clients.

Step into the shoes of your customer and discover what it feels like to walk through the whole live chat experience, from the moment that you send a request to the live chat team to the moment when you close down the chat with a solution to your problem. Other quick tips include:

  • Getting the software right: Make sure your live chat app is easy for your end customers and your employees. The chat app you use should be convenient and suit your brand. It also needs to collect information effectively without causing problems like GDPR and regulations. Get a developer involved if you think you have a problem with your chat functionality. 
  • Guide your team: Remember that your team needs to know how to use the live chat tools available effectively if they’re going to deliver the best results to your customers. Make sure you give your employees scripts to deal with problems if needed. In addition, chatbots that can quickly grab information from integrated CRM tools and other solutions could make your agents’ lives much more manageable. 
  • Pay attention to feedback: Ask your customers for feedback on their live chat experiences whenever you can. Ensure you pay attention to what they say they like and dislike about the encounter. If you can listen to your customer’s opinions, they’ll give you a lot of helpful information to work with when you’re enhancing and optimizing your live chat strategy. In addition, listening to your audience shows that you have their best interests at heart.

Remember, as well as customer feedback; you might be able to ask your employees for their insights into how you can improve live chat performance too. Employees also work with these tools regularly, so they know which features are more problematic than others. 

Measuring and Improving Live Chat

Live chat functionality isn’t something that you implement into your website and forget about. Instead, like any form of customer service or engagement tool, your live chat solution should be something you test regularly and constantly update to suit your customers’ needs. 

Knowing which metrics to measure when examining live chat functionality and performance will boost the experience you can give your audience and even open the door for better relationships with clients in the long term.

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The post How to Measure Live Chat Performance first appeared on Webdesigner Depot.

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TURN Time Into Value

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Web2 software engineers have benefitted from design standards, mature programming languages, and vulnerability tools to minimize the risks of an attack. Failure to do so can result in a situation similar to my “Equifax Attack: Only a Matter of Time” publication back in 2017.

Those working in Web3 projects find themselves at an exciting stage. Initiatives like bounties and Decentralized Autonomous Organizations (DAOs) drive new opportunities for these pioneers to explore. Unfortunately, the Web3 landscape is not as mature or defined as earlier phases in the web frontier. Compounding the situation is the risk those challenges impose in a decentralized environment — where exploitation can result in losing a large volume of assets, as well as the time it takes to secure an auditing service for smart contract code and the duration of the audit itself

Source de l’article sur DZONE

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