Design Thinking: Turning Challenges into Opportunities

 Have you ever had one of those unforgettable travel experiences that you just couldn’t help but talk about upon your return? Glad I’m not the only one; however, today I would like to share a particular experience with you, one that may not be what you’d expect. I say that because my excitement wasn’t caused by the country we traveled to, the city we explored, or the attractions we visited. Rather, it was the hotel my family and I stayed at that left such a lasting impression and quickly became an attraction in and of itself. 

Over the years I have stayed at many hotels; however, this particular experience quickly became unique from the moment I completed the reservation. Like most people nowadays, I make my travel arrangements online, and while receiving a confirmation email is nothing new, in this instance, I also received a link to download the hotels’ app, an action which entitled us to a discount. Never one to pass up a deal, I downloaded the app, received my discount, and patiently awaited my departure — but things got interesting way before that.

Source de l’article sur DZone