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In this time of global economic turmoil, it’s more important than it’s ever been that your financial decisions are based on accurate, up-to-date, market information.

In a world where stock price is a key confidence marker, the businesses that attract attention, secure investment, and grow, are the ones that can demonstrate their value in a wider market.

Up to now, displaying accurate market pricing has been prohibitively expensive, needing direct access to a huge dataset, and the code to mine it. So we’re delighted to introduce marketstack, a real-time market data API that’s reliable, simple to integrate with your site or app, is lightning fast, and includes a free-forever plan.

What is marketstack?

marketstack is a REST API that allows you to access stock data for public companies at 72 global exchanges including the New York Stock Exchange, the Nasdaq, the Tokyo Stock Exchange, and the London Stock Exchange.

marketstack delivers real-time market data, accurate to a single minute, ensuring that the information you base your decisions on, and the information you pass on to your customers, is always up to date.

There are more than 125,000 stock tickers, from over 50 different countries; you can query stocks, or over 75 different market indices; intraday market data is included, meaning you can monitor trades that close at the end of the day; you can even retrieve data about time-zones and international currencies.

Why Choose marketstack

marketstack uses cutting-edge technology to deliver market data in an easy-to-integrate JSON format, which is lightweight and incredibly easy to dig into.

Requests are made via a simple HTTP GET call, and all requests are run through bank-quality 256-bit HTTPS encryption. Whatever code stack you’re using, whether it’s PHP, Python, Node, or plain old JavaScript, marketstack provides comprehensive documentation to get your team up to speed in mere minutes.

The highly reliable cloud infrastructure can handle anything from a few dozen requests per year, all the way up to millions of requests per day. Regardless of the scale of your project, marketstack is robust and flexible enough to handle it.

It’s Not Just About Money

marketstack isn’t just about the bulls and bears of markets, in the tech sector specifically, stock price is an indicator of wider business trends and performance.

When Apple became the first US company to reach a $2 trillion valuation, not only was its stock price central to the story, but it indicated a trend in the tech giant’s dominance that went beyond cold hard cash.

When an eccentric billionaire makes outrageous, and ill-judged comments, and tanks his company’s valuation, the fluctuations in stock price are a big part of the story.

Beyond the spin of politicians, the market index of different exchanges is an indication of what analysts with in-depth knowledge really think during an election campaign.

With over 30 years of historical data, marketstack is a history of business, particularly the burgeoning tech sector, and makes that history available with a simple to use API.

marketstack’s Rock Solid API

marketstack’s API is built on top of apilayer technology, one of the most respected, and trusted API providers in the world, with a huge amount of experience delivering data reliably. Millions of API requests can be run through the API hourly, and it still has almost 100% uptime.

Any API is only as good as the data it supplies, and marketstack’s data is supplied by numerous high-authority providers around the globe, resulting in unprecedented accuracy.

As a result, marketstack is trusted by over 30,000 companies — including Microsoft, Amazon, Uber, and Credit Suisse — and 80+ universities.

Getting Started with marketstack

marketstack is entirely free for up to 1000 requests per month, with access to 1 year of historical data, as well as end-of-day data. No credit card is required to get started, and you’ll never be billed. This is the perfect option for simple integrations, or developers working on proof-of-concept builds. What we really like about marketstack is that the free package is genuinely usable. It’s not just a trial version that presses you into upgrading.

For anyone who needs more comprehensive data, packages that include market indices, technical support, and commercial use permissions, start at $9.99 per month, or just $7.99 per month when billed annually.

Head over the marketstack today to claim your free API key, and get started.

 

[– This is a sponsored post on behalf of marketstack –]

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To understand why user onboarding is such an indispensable tool, we need to empathize with the people using our products; we all come from different backgrounds and cultures, we make different assumptions, and we see the world differently.

User onboarding helps mitigate these differences by making your product’s learning curve less steep.

However, companies often make unfortunate mistakes that hinder user experience and cause frustration. In today’s article, we’ll take a look at eight ways companies ruin their products’ onboarding process.

Let’s dive right in, shall we?

1. No User Onboarding at all

As a part of the team that created a product, you’ve probably spent hundreds of hours going over its features and the most minute detail. Naturally, you know the product like the back of your hand. The user does not.

Naturally, you know the product like the back of your hand. The user does not

We may believe that the app we’ve worked on is straightforward and that user onboarding is probably overkill — but that’s almost never the case. Guiding our users through a product will help with retention, conversion, and their overall satisfaction.

However, there are very rare cases when you can do without user onboarding, here are a few:

  • Your product is too straightforward to cause any confusion;
  • Your product has a formulaic structure, similar to that of other products’ in your category, i.e., social media or e-commerce;
  • Your product relies heavily on Google or iOS design guidelines with common design patterns;
  • Your product is too complex (enterprise or business-oriented) — in such cases, users need special training, rather than just an onboarding;

2. Assuming That Users “Get It”

 One of the vital UX mottos we should always be mindful of is that “we are not our users.” When onboarding them, we always need to assume that they’re at square one. We should communicate with them as if they have no prior knowledge of our product, its terminology, and the way it works.

Providing freshly-registered users with highly contextual information will most likely confuse them. As a result, this will render your attempts to create a helpful onboarding process useless.  

3. Onboarding Users on a Single Touchpoint

it’s tempting to brainstorm which features should make it into the onboarding, then design and code them; that’s a very bad idea

The main problem with the previous point is that it’s too contextual for new users. However, providing no context altogether can be problematic as well. This is commonly found in onboarding processes that focus on a single touchpoint while leaving out the rest of the product.

By choosing to inform users of our product’s features, we force them to detour from their “normal” course of action. This comes at the cost of the user’s frustration.

Since we’re asking people to pay this price, it’s best to provide them with information that will also help them navigate the entire product. As a result, this will decrease the number of times we’ll have to distract them from their ordinary flow.

4. Forcing Users Through Onboarding

We’ve previously mentioned that we mustn’t assume that users have any background knowledge about our products.

The opposite argument can be made — experienced users don’t need a basic onboarding process. It will most likely frustrate them, and it won’t provide them with any real value. Also, forcing users through this process will most likely take the onboarding frustration to a whole other level.

This is why it’s essential that we allow them to skip the parts they don’t find useful. This way, we’ll address the knowledge gaps of the people who really want it and need it.

5. Onboarding Based Purely on Assumptions

This is yet another point that’s implicit in “we are not our users”. Oftentimes, it’s tempting to brainstorm which features should make it into the onboarding, then design and code them; that’s a very bad idea.

Here’s what every designer should do instead:

  • Do user interviews: You should conduct these before having anything designed; user interviews will help you shortlist and prioritize features in terms of their significance, so that the onboarding is focused around the features that matter most.
  • Do usability testing: Once you have a good idea of what features your users consider most important, design onboarding that reflects that; having completed your design, make sure to conduct at least 5 usability testing sessions with users, so that you can make sure that your design works.

6. Just Letting Users Quit

While we shouldn’t force people to go through onboarding, it doesn’t mean we shouldn’t nudge them in the right direction.

find that sweet spot between being front of mind and annoying

People choose not to onboard for many reasons, but showing them around will benefit both parties. Therefore, it’s never wrong to remind them that they can always resume onboarding via email or push notifications (unless you’re too pushy). Make sure to find that sweet spot between being front of mind and annoying. 

Similarly, these two mediums are a great way to deliver valuable information as well.

Here’s a great example of an onboarding email from InVision:

And here’s a clever notification from TripPlanner:

Source: clevertap.com

7. Asking For Too Much Information

We need to always be mindful of the fact that the product’s spokesperson should act as a guide during onboarding. Its goal at the very beginning is to build trust.

We can ask for small favors when we’ve built a solid and lasting relationship

Not only is asking for too much information from the get-go unproductive, but it will also undermine the trust that the user already gave us.

It’s best to abstain from asking freshly-registered users for their credit card information. Nearly 100% of businesses care about profits — and there’s no shame in it. However, today’s most successful companies make money by providing users with value. So it’s best to stimulate users to share their financial data in subtler ways while focusing on customer experience.

The same can be said about subjecting the people using your service to extensive questionnaires. At the first steps of our interaction, it’s all about giving and gaining trust. We can ask for small favors when we’ve built a solid and lasting relationship.

8. Onboarding for the Sake of Onboarding

While there are dozens of reasons why you should guide your users through your product, it needs to be done well. A pointless onboarding process that doesn’t provide users with value is more frustrating than the lack thereof.

Onboarding can be a bit frustrating at times. Pointless onboarding will just raise eyebrows. It will slow users down and disengage them, which is exactly the opposite of what we want.

Conclusion

The process of introducing your users to your product is one of the factors that will define its success.

A critical aspect of user onboarding that we need to always take into account is value. Is this detour from our user’s ordinary course of action valuable to them? Will this improve their experience with the product?

Onboarding demands careful and continuous tailoring. Once perfected, this process will help you win new users’ hearts and help you build brand loyalty.

 

Featured image via Unsplash.

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TOKYO – SAP SE (NYSE : SAP) a annoncé aujourd’hui que le fournisseur mondial de technologies de l’information et de communications NEC Corporation a choisi les solutions SAP Ariba pour l’aider à digitaliser ses opérations d’approvisionnement dans ses entités japonaises et à l’étranger. ABeam Consulting Ltd. apportera son soutien à la mise en œuvre du système.

Dans le cadre de sa stratégie de transformation digitale au niveau du groupe, NEC a lancé son projet de modernisation de la gestion de ses achats indirects. Pour réduire les dépenses, améliorer l’efficacité opérationnelle et renforcer la conformité, NEC a choisi les solutions SAP Ariba comme système Cloud de gestion des achats. NEC Management Partners Co. Ltd. sera le premier à déployer la solution, et les autres sociétés du groupe, tant au niveau national qu’international, suivront.

En plus de la suite complète de solutions SAP Ariba, du sourcing stratégique au paiement, NEC introduira également l’application SAP Signature Management by DocuSign, l’application SAP Process Mining by Celonis et la solution SAP Analytics Cloud pour permettre le travail à distance dans le contexte COVID-19 et pour réaliser des analyses plus efficaces et plus avancées.

The post La société japonaise d’informatique et d’électronique NEC va implémenter les solutions SAP Ariba à l’échelle internationale appeared first on SAP France News.

Source de l’article sur sap.com

While a lot of the research for web designers that’s come out this year has to do with COVID-19, we’re starting to see a light at the end of the tunnel. Many of these reports aren’t just looking at the effects of the pandemic on business and marketing today. They’re now looking at what consumers plan to do once the pandemic is gone.

So, I have some very interesting research for you here today. Three of the reports have to do with coronavirus side effects — pertaining to ecommerce, market research, and freelancing — and one of them is just a really great argument against using PDFs on websites.

1. The Digital 2020 Survey Says Ecommerce Growth Will Continue Post-Coronavirus

Obviously, everyone is paying close attention to COVID-19’s impact on the world. For the purposes of the work you do as a web designer, you should be clued into what it’s doing to the business and marketing fields. Because, if those opportunities dry up or companies begin to pivot, you need to be ready to adapt.

The Digital 2020, a joint monthly report from we are social and HootSuite, brings interesting news about the state of ecommerce thanks to COVID-19.

Because the pandemic has forced consumers indoors, online shopping has increased. But, according to about half of those surveyed for this report, this isn’t some temporary solution. They plan on doing more online shopping even after the pandemic ends.

This means that web designers are sitting in an enviable position now and for the foreseeable future. If you’re not already helping businesses sell through their websites, now is the time to do so as more and more businesses are going to need reliable online stores to sell their offerings through.

2. eMarketer Shares Data on Social Listening

When conducting research at the beginning of a design project, what kinds of sources do you turn to for quick and reliable information? Your client provides you with information on their business, industry, and the competition, of course, but what else?

You can conduct user surveys and interviews, but those take time and resources. It also usually means working with clients who have existing businesses and user bases to tap into. Unless you’re working as a UX designer where that’s a big part of the work you do, you might not have the ability to do that level of research.

As reported by Gartner (via eMarketer), leading marketers are now learning about their target audiences through the following channels:

Thanks to the surge of traffic online right now, social listening platforms have become really useful resources for learning about one’s users, with 51% of marketing leaders using them.

If you feel as though your initial research and planning phases could use a boost, I’d recommend taking advantage of one of these social listening tools now.

If you build websites for a specific niche, you can set up keywords/hashtags that are universally relevant to (most of) your clients. By listening in on these conversations regularly, you can become more attuned to what the visitors of your websites actually need and you can proactively build better experiences for them as a result.

3. Upwork Reports Increasing Numbers of Freelancers Entering the Market

The main focus of the Upwork 2020 Future Workforce Report is on how employers are changing their approaches to hiring now and in the near future. And the basic premise is this:

  • It’s long been predicted that more and more of the workforce would be allowed to work remotely.
  • COVID-19 has escalated those predictions to the point where most of the workforce is remote right now.
  • Businesses see the value in remote work arrangements, especially if it enables them to get work done more quickly and cost-effectively by freelancers.

While this is certainly great news for web designers looking for new clients, the report also provides us with this data:

64% of professionals in the top of their field work independently. That statistic alone means you’re up against some tough competition. But there’s also the 50% rise in signups on freelancer marketplaces that should have you worried.

Even though business demand for freelance talent is growing, this unprecedented rise in freelance competition may pose some problems. So, if you’re not already doing everything you can to position yourself as the web designer in your niche, get going on that now so you don’t get drowned out by the rising number of competitors.

4. NNG Says That PDFs Are Unsuitable for the Web

While I don’t have statistics to share with you from the Nielsen Norman Group’s post on why the PDF is “Still Unfit for Human Consumption”, I do have a ton of usability arguments against them that are worth summing up here:

  1. PDFs are written in the style of print documents, which means that strategies we use to design content on websites — like making a page scannable and accessible — don’t apply.
  2. They’re not designed to be as concise or attractive as a web page.
  3. They don’t operate like a website, which disrupts the seamless experience you’ve worked so hard to create when one is opened up from your site.
  4. The website navigation disappears and any sense of orientation (besides the browser “Back” button) goes out the window.
  5. There’s no way to build an internal navigation in a PDF document, save for internal linking or a table of contents.
  6. If they’re formatted for paper sizes, scrolling through them can be difficult for mobile users.
  7. They load more slowly the bigger they get, so unless it’s something like a small and optimized menu, expect visitors to wait for the download to appear.

And those are just the arguments that came from NNG’s researchers. Take some time to read through real user complaints about PDFs and you’ll never want to include one on a client’s website again.

Wrap-Up

Thankfully, the research for web designers and marketers is finally starting to move away from the confusion and speculation we saw a lot of earlier this year.

Just as with anything we do on the web, the more time you give it, the more data you can collect. And, luckily for us, the data suggests that there’s a pretty positive outlook for web designers if they position themselves the right way now.

 

Featured image via Unsplash.

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Avec son réseau mondial, SAP co-innove dans des domaines cruciaux tels que l’éducation et l’accès à la technologie, afin d’aider le monde à mieux fonctionner et à améliorer la vie des gens. En des temps comme aujourd’hui, de nouvelles voies d’innovation sont nécessaires – et parfois, ce sont les plus petits d’entre nous qui nous surprennent le plus.

Le mois dernier, des élèves de sixième et de septième année (secondaire) au Danemark ont ​​eu la possibilité de participer à des cours pour apprendre le codage virtuel grâce à une collaboration entre l’Association danoise de l’industrie (ITC), certains de ses membres et Sofaskolen ou «l’école du canapé».

Ils proposent quotidiennement des tutoriels virtuels en direct gratuits pour les élèves du primaire, depuis la crise du COVID-19, sur YouTube et sur la chaîne de télévision nationale TV2. Sofaskolen a contacté l’Association danoise de l’industrie ITC pour créer une classe de code virtuelle.

SAP Danemark est un membre fondateur du concept de classe de code et soutient depuis 2016 le projet visant à combler le déficit de compétences numériques. C’est la première fois que la classe de code est proposée de manière virtuelle.
Avec NNIT, membre fondateur du concept classe de code, et Netcompany, un partisan du concept, ont défié la créativité des enfants sur trois thèmes :
  • Code for the Climate: SAP a demandé aux étudiants de développer une solution qui nous permet de mieux gérer le climat, par exemple via une application ou un jeu qui prend en charge le recyclage ou aide à éviter le gaspillage alimentaire. Pour préparer les enfants, ils avaient été initiés à la pensée de conception de base et au codage Scratch la veille.
  • Code for the Body: le NNIT voulait que les élèves trouvent une solution qui nous fasse bouger davantage, car trop de gens s’assoient sans vraiment bouger. Cette solution pourrait, par exemple, être une application ou un jeu qui apporte de l’exercice au travail ou du mouvement dans une journée d’école, de manière amusante.
  • Code for Love: Netcompany s’est concentré sur le fait que de nombreuses personnes sont trop seules, en particulier en ce moment pendant cette période de confinement. Ils ont demandé aux élèves de trouver des solutions qui mettent les gens en contact, par exemple, à travers une solution qui permet aux grands-parents et petits-enfants de mieux se connaître, ou qui permet aux voisins de découvrir qu’ils ont des intérêts communs.

Pendant trois jours, les étudiants ont travaillé en petits groupes virtuels sur l’une des questions ci-dessus. À la fin du cours, les idées ont été présentées aux entreprises qui leur ont fourni un retour d’information sur leurs solutions créatives, à l’instar de l’émission de télévision « Dragons Den ».

Louise Ferslev, PDG de MyMonii et connue de l’émission télévisée «Løvens Hule», la version danoise de «Dragons Den» (programme dans lequel les entrepreneurs présentent leurs idées commerciales à un panel d’investisseurs), a entraîné les enfants sur la manière de présenter leurs idées aux entreprises.

Bien que l’enseignement se soit déroulé dans un environnement virtuel sur sofaskolen.dk une initiative d’éducation en ligne gratuite de COVID-19 d’Alinea, il y a eu beaucoup d’interaction pendant la semaine et les organisateurs ont été impressionnés par la variété des idées et la qualité des présentations et des techniques vidéo proposées par les élèves.

Une nouvelle génération courageuse, avisée en matière de technologie et sensibilisée à l’environnement, est en route.

En savoir plus sur l’objectif et la promesse de SAP: https://www.sap.com/corporate/en/purpose.html

Posté initialement en anglais sur news.sap.com

The post Code pour le climat : Au Danemark, les enfants sont les moteurs de l’innovation appeared first on SAP France News.

Source de l’article sur sap.com

The common theme in this month’s collection of new tools and resources is “things that help you show off your work.” Many of these tools are made to help you better web products or apps or showcase designs with others.

Here’s what new for designers this month.

Naturaltts

Naturaltts is an online text to speech converter, that allows you to download an mp3 recording. The tool has more than 60 voices to choose from in six languages. There’s a free plan for personal use (based on characters converted) and affordable paid plans for higher volumes and commercial users. One application of this tool is voiceover for videos or tutorials.

Handz

Handz is a library of hands with different gestures in three-dimensional shapes. The collection includes 12 gestures with nine skin colors, and three different sleeve types. Put all that together and you have 320 potential combinations that you can use for projects. The library is completely free and works in a variety of formats with different tools.

Isoflow

Isoflow allows you to create isometric diagrams for presentations and illustrations with ease. You can edit and then export diagrams for print or website use, thanks to vector rendering.

Device Shots

Device Shots is a small web app that helps you generate a high-resolution device mockup using a screenshot of your website or mobile application. It supports almost every device type you can think of and resizes for social media platforms.

Barchartrace

Barchartrace is a simple MIT open source bar chart generator. Use it to create some of the animated charts you see on social media. Just insert your information (upload via CSV file), choose animation settings, and go.

Zettlr Markdown Editor

Zettlr is a free and open source markdown editor for Mac OS. Zettlr supports simple notations, references, includes a dark mode, and tagging. It’s made for note takers who need a tool to amp up their projects, and is used primarily in higher education.

CSS Leaning Card Effect

The CSS Leaning Card Effect replicates the bookshelf feel you get when rectangles lean with a shadow against planes. Lynn Fisher does it in the pen with code that you can see and work on with your own images.

Lemon.io

Lemon.io is a tool that matches you with freelance developers to get projects moving more quickly. You are guaranteed a match in 24 hours and there is no risk if the match doesn’t work out. Just tell Lemon.io what you need and the algorithm will match you with a dev from the database. Prices for development through the platform start at $35 per hour.

Papercups

Papercups is a customer messaging tool that lets you chat in real-time. The customizable widget works with your favorite tools, such as Slack and Gmail, and is free to use. Chat apps are one of the most in-demand website features right now.

CSS Click to Animate Gif

Christian Heilmann has created a great guide/experiment in pure CSS that adds a play button on top of animated GIFs so that users can control the motion. He developed the concept because GIFs can get overwhelming and annoying. Learn how he did it and see it in action.

3D Book Image Generator

Here’s another little bit of CSS magic with a 3D Book Image Generator. Just input your image and set some specifications and get a 3D book cover image that you can use in projects. (There’s also an accompanying tutorial if you want to learn how to generate the CSS on your own.)

Luckysheet

Luckysheet is an online spreadsheet – it’s a lot like Microsoft Excel – with powerful data functions and tools. It’s user-friendly and open source. It even has quite a few built-in mathematical formulas and supports various table types.

RevKit

RevKit is a design system UI kit that works with Sketch, Figma, and Adobe XD. It includes plenty of organized components that you can pop right into designs to help get them started faster. It also includes a style guide, elements, and form controls. The download is free.

Card

Card allows you to store social media profiles, websites, and files in a customized profile. Share it in one click. Replace awkward contact exchange and multiple usernames with a simple QR code or link.

Scale Nucleus

Scale Nucleus helps visualize data, curate interesting slices within your dataset, review and manage annotations, and measure and debug model performance. This tool claims to be “the right way” to develop ML models.

Previewed

Previewed is a mockup generator to create beautiful promotional graphics for your app. Browse a variety of templates, pick one, customize, and download your design to show off.

NSFW Filter

NSFW Filter is a browser extension that blocks images that aren’t safe for work. The best part is that it runs locally in-browser and doesn’t access any of your data. Plus, it saves you from on-the-job embarrassment.

ColorFlick for Dribbble

ColorFlick for Dribbble is another browser extension that makes it easy to copy hex codes from the tool to your clipboard with ease. You can also create palettes you can share from your favorite shots using Coolors.

Tabler Icons

Tabler Icons is a collection of more than 550 SVG icons that you can customize. Change the color, size, or stroke width with on-screen controls and then click to copy the icons you want to use. It’s that simple!

Teenyicons

Teenyicons might be some of the cutest icons out there. This collection includes minimal 1px icons in outline or solid fills. And there are plenty of icons to choose from. Adjust the size and grab the ones that you need for projects.

Basicons

Basicons is a set of simple icons for product design and development. Plus, they are updated weekly.

Chozy Mermaid

Chozy Mermaid is a super funky novelty typeface to close out summer. The characters feature beach themes within slab characters. It might be hard to find an application for this one, but it is too fun not to share.

Dotuku

Dotuku is a dingbats font with a back to school theme. The limited character set features filled and outline styles that are perfect for classrooms.

Margin

Margin is a fun retro style typeface with a 1970s vibe. It’s a “chubby serif” with 60 characters and 58 glyphs.

Rollanda

Rollanda is a signature-style script with a thicker weight and rough stroke. The character set is pretty robust.

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In 2019, to keep pace with an interior redesign of its visitor experience, the Empire State Building decided to redesign its website. Blue Fountain Media were engaged to deliver the project. With the new site launching, we spoke to Head of Design, Tatyana Khamdamova about designing for the world’s most famous building.

Webdesigner Depot: The Empire State Building is probably the most iconic building in America, if not the world. Were there any points at which you thought, “Oh God, this is too much pressure”?

Tatyana Khamdamova: Yes, of course, it was a lot of pressure knowing that people all over the world will be looking at your work. But with the pressure, we also felt excitement and pride that we got to work on such an iconic project. Just thinking that we are doing the site for Empire State Building made us feel proud of all that other work we did during our whole life that gave us the opportunity to be a part of this project.

WD: Blue Fountain Media is a large agency. Did you utilize the whole company, or was there a smaller, dedicated team tasked with creating the site?

TK: On a project like this one, you need the expertise of the team members from all departments in the agency. You want people to work together from the beginning to ensure that their knowledge helps to shape the project and produce the best possible outcome. It’s important for designers and marketers, for example, to be a part of the strategy and UX phase to provide their input which minimizes tunnel vision and generates more ideas. You can only achieve the best results if every single detail from strategy to design to development is done right.

WD: That’s a lot of people to coordinate. Did any roles naturally come to the fore, or is design leadership a quality that varies from person to person?

TK: Some people are natural leaders in their fields. But, sometimes a certain project requires people to take responsibility and show their leadership skills within the team. So I would say that it’s a quality that varies from person to person and doesn’t depend on a role or a title at all.

WD: What were the central aims of the redesign?

TK: ESB’s previous website did not reflect the level of design to match their iconic brand, UX was not user friendly, the content was outdated, and they wanted to grow online individual and group ticket sales. In addition to competing with global and NYC based tourist attractions, ESB was also faced with growing competition in the NYC Observatory market with Top of The Rock, One World Observatory, and Edge at Hudson Yards.

While the building underwent a $165 million renovation, BFM was tasked with creating a best in class website that reclaimed their iconic brand identity while providing an intuitive, and enjoyable user experience for both domestic and international visitors looking to learn about the building, exhibits, and the many ticket experience packages that they offer to visitors.

WD: How do you approach researching a unique project like this?

TK: We went to the source! First, we spoke to visitors of the Empire State Building while they were in line. What was their experience, did they use the website, what made them choose to visit the observatory instead of or in addition to some of the other competing observatories in the city. We then looked at other key tourist towers worldwide to see how they are positioning themselves globally to draw inspiration. We did in-depth stakeholder interviews that included folks working at the building every day and the types of interaction and questions they field from visitors. We conducted surveys of international travelers to understand their motivations and concerns. Finally, we dug into the website itself by testing using various protocols and platforms to understand the visitor paths, what they were able to easily do, and what tasks they may have found challenging. Drawing from all of those insights, we planned and designed the site using an iterative process.

WD: ESB visitors come from all over the world; how did you tackle designing for an international audience?

TK: People across the globe speak different languages, have different cultures and needs. Our goal was to learn about the audience and give them a site that looks and feels like it was created for them. Luckily we were working for the iconic building that is well known internationally and capturing the design aesthetic of the building itself already made the site recognizable across the globe. When working on the project we also were making sure that all users can see the information in their local language when they land on the site and have easy access to the language selector in case they want to change it. When you translate from one language to another the number of words and characters is not always the same. It was important to make sure that the site is designed and developed with an understanding of how the content will be displayed in other languages. With the localization help of our parent company Pactera EDGE we successfully translated the site in several languages and tested it to ensure that it looks right for the local and international audience.

WD: The famous view of the ESB is the external view, but your design feels more in keeping with the experience of the building’s interior. Was that a conscious decision?

TK: It was a conscious decision to create a site that makes you feel like you are visiting the building. Our goal was to make the visitor excited to buy a ticket and see all that beauty with their own eyes. But, if someone doesn’t have an opportunity to come to NY we wanted to make that online experience as close to the real one as possible. We understand that nothing will replace the actual visit to the Empire State Building but we wanted the website to feel real and by using the great photography and amazing Art Deco design elements, we were able to do so.

WD: How did you interpolate such a complex style as Art Deco into a functional site?

TK: Fortunately for us, our office is located a couple blocks away from the building and we had the opportunity to go there and see some of the details. We also had access to the great photos of the renovated hallways, exhibits, and observatory decks, which gave us the idea of how the Art Deco elements were used in the interior design of the building. We all know that interior design and web design have different needs and goals so it was an interesting challenge to design a site that makes you feel like you are inside the building without overwhelming users and that content is easy to read and the ticket purchasing process is simple and clean. We re-created a lot of design elements used on the ceiling, walls, and floor of the building simplified those elements and made them part of the website design. A lot of those elements were used in the background, call to actions, icons, and maps, and combined with the brand colors used in both interior and web designs we were able to give the site the Art Deco look.

WD: There’s been speculation in the design community recently that Art Deco may re-emerge as a trend in the 2020s. Having worked with the style, do you think it could benefit the wider web?

TK: This was a very specific design approach for a very specific project that takes us back to the 1920’s and emphasizes that era through modern twists in web design. I do not see how it can be applied on the web in general unless the client specifically asks for it, for example, architecture website, real estate, or furniture site. Every project is unique and has its own goals and style and there is no one solution that will fit all. As of today, The ESB is Art Deco in a sense and it truly owns that style.

WD: Can you share some details on the technology stack you employed?

TK: The site was built on the Drupal CMS, integrates with Empire’s partner Gateway Ticketing System, and is hosted on Acquia.

WD: Why Drupal? Does it have qualities that suit a project of this scale, or is it simply the case that BFM had the pre-existing expertise of Drupal to facilitate the build?

TK: BFM is a dev-agnostic production team and we always ensure we’re making the best recommendation to our clients. In this case, the previous website was built on Drupal, so in order to decrease the effect of a new platform rollout that would be unfamiliar to the internal ESB teams, we decided to keep the site on the Drupal platform. Luckily, Drupal is an extremely flexible CMS and the needs of the site perfectly align with what Drupal provides.

WD: With visitors from around the world, the range of browsers and devices you had to consider was vastly larger than most projects. Did you draw a line for support? If so, where was it?

TK: BFM constantly updates our list of supported browsers and devices to stay in line with changing technology trends and device usage around the world. We’re extremely lucky that our larger organization, Pactera EDGE, has deep roots in globalization and localization, so we leveraged their team to help us with all aspects of website visitors from the many regions around the world, including translation services and testing. Since this was a complete overhaul, we ensured the baseline standard for all devices was met and will continue to enhance as the future technology needs become apparent.

WD: The Empire State Building gets millions of visits each year, what sort of server resources do you need to throw at it to guarantee uptime?

TK: BFM is a partner of Acquia, and Empire State Building is hosting their new site with them. Acquia is a wonderful ecosystem built specifically for high performing drupal websites and provide many tools for their hosted sites to be able to handle fluctuations in visitors, traffic surges, and with the 24/7 support offered, they can easily manage the changing needs of worldwide visitors.

WD: Now it’s live, how does the new ESB site relate to its real world presence?

TK: The Empire State Building defines the New York City skyline. The world’s most magnificent Art Deco skyscraper, it’s a living piece of New York history and an instantly recognizable symbol of city culture today. The old site did not reflect the amazing interior and exterior design of the building and we had a chance to showcase the redesigned interior and bring more attention to the beautiful Art Deco design elements. We wanted to create the site to make you feel like you are visiting the building. By showcasing the exhibits, renovated halls, and observatories through compelling photography and architectural details, our goal is to make the visitor excited to buy a ticket and see all that beauty with their own eyes.

We’d like to thank Tatyana for taking the time out of her day to talk to us.

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It’s no secret that the senior population is growing. By 2030, people over the age of 65 are predicted to make up 20.6% of the population of the US. 

Around the world, people are living longer and remaining more active in the later years of their lives. What’s more, despite what you might have heard in the past, seniors aren’t as wary of the internet as they used to be. In 2019, the Pew Research institute revealed that 73% of people over the age of 65 were connected to the web. 

So, what does that mean for web designers?

your main focus needs to be on ability…people age differently

Well, first of all, it’s time for all of us to start thinking about user experience from different perspectives. We need to stop expecting our audiences to be made up entirely of iPhone-using millennials and start thinking about the needs of seniors too. After all, designing websites for seniors opens you up to a wide selection of potential visitors in the future.

What’s more, according to the US Census Bureau, people over the age of 65 generally have the highest household wealth figures of any age group. That’s a big deal. 

So, how do you adapt UX for seniors?

Creating Senior-Friendly Web Designs

When it comes to designing websites and applications for seniors, your main focus needs to be on ability. Age is just a number, and people age differently. 

That means that one person in their 70s might have no problem browsing through Netflix to watch the latest shows, while someone else wouldn’t be able to tell you what ‘streaming’ means. 

Rather than worrying specifically about age, think about how different people in older age groups might have different requirements when it comes to things like movement control, hearing, vision, and even device bias. 

Get the Visual Elements Right

Vision loss is by far the most common disability reported by elderly individuals in the US. Around one in six people over the age of 70 have some manner of visual impairment. That’s why UI designers need to think carefully about visual accessibility when creating the right websites. 

For instance, text and button sizes should always be kept large. Anything that needs to be read or clicked needs to be scaled up, to ensure that everyone can see the information clearly. For instance, on the Sandinmysuitcase.com website, you’ll find clear typography, combined with big buttons that tell you to “Start Here” so you know exactly what to do next.

Remember to stick to icons that are clearly labelled wherever possible. Stay away from anything that your customers might not understand. “Start Here” is easier to read and understand than “Submit”. 

It’s also worth sticking to the color and contrast guidelines laid out by basic UX design when you’re creating something for optimal visibility.  Colors that are too close together might create a nice pastel or gradient effect on a website – but they’ll also make things difficult to read. 

Concentrate on Usability

Over the age of 55, motor skills and coordination can begin to decline for some people. These changes make it harder for people to interact with complex UIs. The mouse on a computer can be a particular problem for people with diminishing motor skills – as can the touchscreen of a tablet or smartphone. 

When you’re working on the perfect UX, think about how you can make things as easy to click as possible for people who have a hard time hitting their targets. For instance, in this website for people traveling over the age of 50, you’ll see not only fantastic large font choices but big buttons that are descriptive and easy to understand too: “Click here to start planning your trip”:

The scrollbar can also be a bit of a problem for people with impaired motor skills. Because of this, it’s best to keep your focus on designing above the fold. Make sure that users don’t need to scroll far to find the information that they need and keep scrollbars simple in terms of their look and feel.

While you’re working on usability, remember that it will be important to keep interactions to a minimum wherever possible. Where you can engage younger audiences with double-taps, swiping and scrolling, it’s much easier to connect with seniors through simple one-tap interactions. The less actions your user needs to take to reach their goals, the better. 

Deliver Smooth Navigation 

Navigating from point A to B on your website needs to be as simple as seamless as possible. Remember, crowded pages on your websites and apps are often overwhelming – even for younger browsers. Seniors are generally just searching for “must know” information, so they don’t want anything to get in their way as they navigate through their website. 

As you work on your site or app design, ask yourself if every element on the page absolutely has to be there. If it doesn’t deliver value, then get rid of it. 

Additionally, remember that seniors don’t always have the best memories and concentration levels. That means that they need your navigation experience to be as simple as possible. Basic horizontal menu bars that show everything at once are often a good idea – even if they’re not very exciting.

Look at this helpful navigation experience from RetireMove.com, for instance. Everything you need is located at the top of the page, and you can even just enter your postcode to get started:

Cognitive decline happens regularly with age. Although not all older adults will have issues with their memory and concentration, it’s important to be prepared for an audience that might process information a little more slowly. It’s worth double-checking that your viewer’s attention isn’t being diverted to multiple parts of the page at once.

Get to the Point Quickly

While younger generations have quickly implemented technology into every aspect of their lives, older consumers use tech a little differently. These people don’t want to spend forever fiddling around with different parts of your website. They want to get the answers to their questions as quickly and easily as possible. 

Applications that are complicated or difficult to access are usually instantly rejected by seniors. Even if you’ve offered everything that we’ve covered above, from seamless navigation to minimalist design, you still won’t get the interactions you’re looking for if older adults don’t consider your design to be useful. 

Because of this, you need to highlight the point of a website or application to your seniors as quickly as possible. Avoid worrying about things like gifs, animations and gamification. Instead, focus on making sure that your designs are useful and simple. 

For instance, from the moment your senior user arrives on a web page, they should have instant access to clear instructions on how to use the application or service, and what they need to do next. Keep in mind that this is particularly important when you’re creating mobile apps, as apps are still a relatively new concept to older generations. 

On the “When They Get Older” website, you can instantly find the information you need in a well-organized navigation bar that’s labelled clearly:

A clear interface like this, combined with simple, step-by-step guidance that shows elderly individuals how to get the information that they want is the key to keeping these users coming back for more. 

Bringing a Mature Perspective to Web Design

These days, most designers focus heavily on younger audiences when creating websites and apps. After all, it’s these users that allow us to experiment more with the latest tools and concepts, like augmented reality, artificial intelligence, and robust animations. 

However, there’s still a market out there for the seniors of the world that want more opportunities to get online. This audience often goes ignored and under-served. However, as the value of older consumers grows, and their ability to interact online increases, you’ll find that more businesses begin to search for web designers who can provide immersive experiences for a more mature audience. 

The steps above will give you an excellent insight into how you can start designing for a different kind of customer base. However, remember that the best way to make sure that you’re delivering the right solution for any customer, is to test. User testing will provide you with the exclusive insights that you need to determine whether your senior UX is really working, or whether you’re still struggling to get into the shoes of an older user. 

 

Featured image via Unsplash.

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After six months of uncertainty 2020 is finally beginning to find a style of its own. There are nods to Brutalism, a delightful blending of 80s pastels with 90s primaries, and the font style of choice is anything but geometric sans-serif.

In this month’s collection of the freshest sites from the past four weeks you’ll find tons of new portfolios, from big agencies to freelancers, and some amazing primal scream therapy. Enjoy!

Looks Like You Need Iceland

Looks Like You Need Iceland is an incredible site that asks you to record a scream, that they’ll broadcast for you into the wide open spaces of Iceland as therapy. And then perhaps you’ll visit Iceland for real. It’s brilliant marketing for the Iceland tourist board.

Riverlane

The abstract 3D animation on Riverlane’s site is a stunning introduction to a topic that’s hard to visualize. The rest of the site is equally well done, with great typography, slick brand assets, and a professional engaging tone.

Monokai

Wimer Hazenberg’s site features a simple pixelated text column. But scroll down the page and keep an eye on the awesome text dissolve effect, it transforms this simple design.

I Weigh Community

The I Weigh Community is a non-profit community activism initiative helmed by Jameela Jamil. It’s devoted to radical inclusivity, and it promotes its message on its site with striking graphics and bold, expressive typography.

WAKA WAKA

Waka Waka is a design studio specializing in wooden furniture. The noise effect and the mid-century typography evoke the radical design of 60 years ago. The random rotations on the thumbnail hovers are delightfully disruptive.

Dataveyes

Dataveyes is an information design studio that works with large datasets to give meaning to complex information. Its site features beautiful, full-screen animations that illustrate the type of information it specializes in.

Year & Day

Year & Day is an ecommerce site that sells ceramics, glassware, and other choice pieces of tableware. It’s a colorful collection that perfectly complements your food and the stunning site takes its cues from the collection.

Dunderville

Dunderville is a motion design studio with an impressive portfolio of animation and live action films. Its site features a tactile paper fold detail, and as you would expect, some superb text, and vector animations.

André Venâncio

It’s been months since we last saw a creative developer’s site with a liquid effect. André Venâncio revisits the idea with a cool oil bubble effect, hover over the thumbnails to see it.

Thomas Prior

It’s not all 60s revivalism, pastels, and cute animations. There will always be room for minimalism, and nothing suits this style as well as portfolios for photographers; Thomas Prior’s site is a prime example.

Serra

Serra’s site features a really beautiful high-contrast typeface that sits apart from the usual sans-serif. The product page is all colored product photography. It exudes luxury and distinction in a saturated marketplace.

VYBES

VYBES is a CBD drink made in LA. Its site evokes the Californian spirit with baby pink brand colors and sun-bleached photography. It’s a cool, and ever so slightly Brutalist look for what is essentially a health drink.

Karina Sirqueira

We love the simplicity of Karina Sirqueira’s portfolio. The desaturated rainbow leads to a simple slideshow of projects, and it’s refreshing to see a minimal site that uses bold serif-based typography. The content feels fresh and honest too.

Smalls

Smalls produces healthy food for cats. The site, is packed with adorable pictures of kitties, which if you’re a cat person, is guaranteed to draw you in. There’s a definite Brutalist style to the site, and lots of color too.

Wildist

There’s a clear aesthetic beginning to emerge in 2020, with pastels creating a soft background for desaturated primaries, and Wildist gets it exactly right with this youthful, site that features just enough animation to bring it to life.

Kristen Kwong

We’ve seen a lot of OS-style sites recently, but Kristen Kwong’s is one of the slickest. It manages to take a simple metaphor for interaction and transform it with a vintage color scheme.

Stojo

Continuing the Miami-meets-Brutalism trend this month is the site for Stojo, a collapsable cup and bottle. The pastel shades block out a disrupted grid, but for our money it works better on mobile. The vintage typeface is a nice touch.

Hoang Nguyen

Hoang Nguyen’s site features a surreal 3D scene with mountains, a spinning planet, floating islands, a waterfall, and a floating dragon-boy. Click around the site and the scene transforms.

SMTH / Sam Smith

Sam Smith’s portfolio has a cool magazine style to it, with a nice blocky background on the text and a personality packed animated avatar taking centre stage.

Then I Met You

Then I met You is a site promoting a range of skincare products. In this case, the usual pastel colors are replaced with an 80s-style gradient. Watch the products as you scroll, the lighting changes creating an awesome, subtle 3D effect.

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