Articles

API Security Weekly: Issue #105

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This week, we take a look at API vulnerabilities in HashiCorp Vault, Azure App Services, and more. There is also an introductory video on finding information disclosure in JSON and XML API responses, and another cheat sheet and a webinar on OWASP API Security Top 10.

Vulnerability: HashiCorp Vault

Felix Wilhelm from Google’s Project Zero has written a very detailed write-up on an authentication bypass he found in the Amazon Web Services (AWS) and Google Cloud Platform (GCP) integration of HashiCorp Vault. As a central storage of credentials, Vault makes an attractive target for attackers, and therefore a vulnerability in it is also very bad news. Looking for the silver linings, this attack was definitely quite advanced, and thus not easily exploitable.

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Exciting New Tools for Designers, October 2020

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This month’s collection of new tools, resources, and freebies for designers is a smorgasbord of sorts. You’ll find everything from useful APIs to icons to tutorials to fonts.

Let’s get right into it, here’s what new for designers this month:

Tooltip Sequence

Now that your app or website is ready, you might need to help users engage with it. Tooltip Sequence is a simple JavaScript package that helps you create a series of small tooltips that will guide users through product features with a small description of what they need to know. It looks great and the best part is this tool saves you from having to create each tooltip description manually on each page and link them together.

Serenade

Serenade allows you to free up your hands with voice coding technology. Use natural speech and stay productive with this tool that allows you to code without typing. It works across multiple coding languages and platforms. It’s as easy as “add function hello” and the tool knows what syntax to use.

Gazepass

Gazepass, which is still in beta, is a nifty API that allows for passwordless multi-factor authentication for any website or mobile app. It uses biometrics on any device or platform to make getting into apps or websites easier for users.

Filters.css

Filters.css is a CSS-only library to apply color filters to website images. Installation only takes three steps and includes a variety of filers, such as blur, grayscale, brightness, contrast, invert, saturate, sepia, and opacity.

Sidebar Webring

Sidebar Webring is a collection of blogs and websites that are focused on web design. The curated list is handpicked for superb content for designers and developers. But, what’s a webring? It’s a collection of linked websites in a circular structure that are organized around a theme. The term is a throwback to the early days of the web in the 1990s and 2000s.

Wicked Templates

Wicked Templates is a set of responsive HTML templates made with Bulma and Tailwind CSS that you can style and use as you wish. Use these templates to jumpstart projects. Free and paid options available.

WP Umbrella

WP Umbrella will help you keep sites running in a healthy and safe manner on WordPress. Monitor uptime and performance, PHP errors, and keep up with hundreds of websites from one dashboard.

Servicebot

Servicebot helps you create customer-facing embeddable billing pages that work with Stripe payments. This premium tool is quite user-friendly and works with websites or SaaS.

Custom, Accessible Checkboxes with Perfect Alignment

Create custom, accessible checkboxes with perfect alignment every time. This walkthrough shows you how to use CSS to align elements and labels.

Sombras.app

Sombras.app is a nifty tool that creates 3D object shadows. Use the easy on-screen controls to get just the right orientation and shape.

urlcat

Urlcat is a tiny JavaScript library that helps you build URLs with dynamic parameters and without mistakes. The friendly API has no dependencies, includes TypeScript types, and is just 0.8KB minified and gzipped.

Reacher

Reacher is a real-time email verification API that lets you check the validity of an address before you send the email. Reduce bounce rates in an instant. (The personal version is free.)

Swell

Swell is a most powerful headless ecommerce platform for modern brands, startups, and agencies. Create fast and flexible shopping experiences with the API and headless storefront themes. This is a premium tool but does have a free trial.

No Code Founders 2.0

No Code Founders 2.0 is a platform for discovering the latest startups built with no-code and the tools used to build them. Browse startups, tools, perks, interviews, jobs, meetups, posts, and more as part of the no-code movement. The community engages on Slack and requires an email to sign up.

How to Pick More Beautiful Colors for Your Data Visualizations

Beautiful color choices will make your data visualizations that much more impactful. This tutorial by Lisa Charlotte Rost will help you make better color choices on the way to better infographics and charts. Plus, it’s well developed, designed, and packed with useful information.

IconPark

IconPark is a collection of more than 1,200 high-quality icons with an interface that allows you to customize them. It uses a single SVG source file that can be transformed into multiple themes. The library includes cross-platform components and is free to use.

Mono Icons

Mono Icons is a simple and consistent open-source icon set that uses mono spacing. The collection includes 136 icons.

BGJar

BGJar is a free SVG background generator for digital projects. Pick a category and customize the result to fit your project or needs.

HitCount

HitCount is almost too simple to be true. This tiny tool lets you add a hit counter to your website that’s as easy as adding an image. Copy the code and make any customizations you want. Then paste it to your design. That’s it!

Blacklight

Blacklight is a real-time website privacy inspector. The tool by Surya Mattu scans any website you enter in the scan bar and shows what user-tracking technologies are used on the website. This allows you to see who might be gathering data about your visit.

Alter

Alter is a customizable – and experimental – three-dimensional typeface that you can experiment with. It’s as fun to play with as use.

Autobus Omnibus

Autobus Omnibus is a simple all capitals font with new wave styling. The character set has 96 glyphs that are perfect for display use.

Deathmatch

Deathmatch is a seasonal blackletter font that’s ideal for the upcoming Halloween holiday. The character set includes plenty of options and there’s a full version (paid) for commercial use.

Futura Now

Futura Now is a premium typeface and update to a font you may already know and love. The new version has 107 styles in a massive family.

Pumpkin Soup

Pumpkin Soup is a fun almost handwriting style typeface with a cartoonish vibe. It includes a regular and italic style and is most appropriate in limited use.

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The Ultimate 10 UX Influencers to Follow

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The digital world is a place of constant change. Just as you get used to a new design trend, another one appears, forcing you to rethink the way that you approach each client project. 

As a web designer, it’s up to you to make sure that you have your finger on the pulse on the latest transformations in the industry. However, it can be challenging to know for sure which trends you should be taking seriously, and which you can simply ignore. 

One option to refine and enhance your design journey is to pay attention to influencers. 

Influencers aren’t just there to guide customers into making purchasing decisions. These people are thought-leaders in their field. They spend all of their time tracking down ideas and concepts that really work. That way, they can maintain a successful reputation online.

Sourcing information and motivation from the following UX influencers could help you to create some truly amazing websites in 2020: 

1. Andrew Kucheriavy 

Andrew Kucheriavy is the phenomenal co-founder and CEO of a company named Intechnic. Andrew was one of the first people in the world to be given the “Master in User Experience” award. This means that he’s an excellent person to pay attention to if you want help understanding the ins and outs of user experience design. 

As one of the leading visionaries in UX, business strategy, and inbound marketing, Andrew has a lot of useful information to offer professionals and learners alike. Andrew is particularly active on Twitter, where he’s constantly sharing insights on design and marketing. You can also find input from Andrew on the Intechnic blog. 

2. Jeff Veen 

Another must-follow for designers who want to learn more about understanding their audience and their position in the marketplace, Jeff Veen is a leader in UX and product design. Veen got his start with the founding team for Wired, before he created the Adaptive Path company for UX consulting. Jeff Veen is also known for being responsible for various aspects of Google Analytics. 

Over the years, Jeff has expanded his knowledge in the design space, and mentored various companies, from WordPress to Medium. He also has a fantastic podcast that you can listen to for guidance when you’re on the go. 

3. Jared Spool 

Jared Spool has been tackling the most common issues of user experience since before the term “UX” was even a thing. Excelling in the design world since 1978, Jared has become one of the biggest and most recognizable names in the user experience environment. He’s the founder of the User Interface Engineering consulting firm. The company concentrates on helping companies to improve their site and product usability. 

Jared offers plenty of handy information to stock up on in his Twitter feed. Additionally, you can find plenty of helpful links to blogs and articles that he has published around the web on Twitter too. He’s followed by Hubgets, PICUS, and many other leading brands. Make sure that you check out his collection of industry-leading talks on UIE. 

4. Jen Romano Bergstrom

An experimental psychologist, User Experience Research coach, and UX specialist, Jen is one of the most impressive women in the web design world. She helped to create the unique experiences that customers can access on Instagram and Facebook. Additionally, she has a specialist knowledge of eye-tracking on the web. You can even check out Jen’s books on eye-tracking and usability testing. 

When she’s not writing books or researching user experience, Jen is blogging and tweeting about usability and researching new strategies in the web design space. It’s definitely worth keeping up with Jen on Twitter, particularly if you want to be the first to know about her upcoming seminars and learning sessions. 

5. Katie Dill 

Katie Dill is the former Director of Experience for Airbnb, so you know that she knows her way around some unique experiences. With an expertise in working with companies that harness new technologies and UX design, Katie Dill is at the forefront of the user experience landscape. Dill attends various UX conferences throughout the year, and publishes a range of fantastic videos on YouTube. 

You can find blogs and articles from Katie published on the web; however, you’ll be able to get the most input from her by following Katie on her Twitter account. 

6. Khoi Vinh 

Khoi Vinh is one of the most friendly and unique UX bloggers and influencers on the market today. He knows how to talk to people in a way that’s interesting and engaging – even about more complicated topics in UX design. Vinh is a principle designer at Adobe, and he has his own podcast called Wireframe. However, he still finds time to keep his followers engaged on Twitter. 

Over the years, Khoi has worked as a Design Director for Etsy and the New York Times. Vinh also wrote a book called “Ordering Disorder” which examines grid principles in web design. According to Fast Company, he’s one of the most influential designers in America. Additionally, Khoi has a brilliant blog where you can check out all of his latest insights into UX design. 

7. Cory Lebson

Cory Lebson is a veteran in the world of web design and user experience. With more than 2 decades of experience in the landscape, Cory has his own dedicated UX consulting firm named Lebsontech. Lebson and his company concentrate on offering UX training, mentoring, and user experience strategy support to customers. Cory also regularly speaks on topics regarding UX career development, user experience, information architecture and more. 

Cory is an excellent influencer to follow on Twitter, where you’ll find him sharing various UX tricks and tips. You can also check out Cory’s handbook on UX careers, or find him publishing content on the Lebsontech blog too. 

8. Lizzie Dyson

Another amazing woman in the industry of UX, Lizzie Dyson is changing the experience landscape as we know it. Although she’s a relatively new figure in the web design world, she’s recognized world-wide for her amazing insights into the world of web development. Lizzie also helped to create a new group specifically for women that want to get involved in web design. 

The Ladies that UX monthly meet-up welcomes a community of women into the digital landscape, helping them to learn and expand their skills. Lizzie regularly publishes content online as part of Ladies that UX. Additionally, she appears on the Talk UX feed – an annual design and tech conference held for women around the world. 

9. Chris Messina 

Chris Messina is a product designer and a technical master who understands what it takes to avoid disappointing your users. With more than a decade of experience in the UX design landscape, Messina has worked for a variety of big-name brands, including Google and Uber. He is best known as the inventor of the hashtag!

Chris is a highly skilled individual who understands the unique elements that engage customers and keep people coming back for more on a website. You can see Chris speaking at a selection of leading conferences around the world. Check out some of his talks on YouTube or track down his schedule of upcoming talks here. Chris also has a variety of fantastic articles on Medium to read too. 

10. Elizabeth Churchill

Last, but definitely not least, Elizabeth Churchill is a UX leader with an outstanding background in psychology, research science, psychology, artificial intelligence, cognitive science, human interaction with computers and more. She knows her way around everything from cognitive economics, to everyday web design. Churchill also acts as the director of UX for Google Material Design. 

A powerhouse of innovation and information, Churchill has more than 50 patents to her name. She’s also the vice president of the Association for Computing Machinery too. When she’s not sharing information on Twitter, Elizabeth also has a regular column that you can tune into on the ACM Interactions magazine. 

Who Are You Following in 2020?

Whether you’re looking for inspiration, guidance, or information, the right influencers can deliver some excellent insights into the world of web design. There are plenty of thought leaders out there in the realm of user experience that can transform the way that you approach your client projects. You might even discover a new favourite podcast to listen to, or an amazing series of videos that help you to harness new talents. 

Influencers are more than just tools for digital marketing; they’re an excellent source of guidance for growing UX designers too.

 

Featured image via Pexels.

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7 All-Too-Common Landing Page Errors You Must Avoid

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And it does this 24 hours a day, 7 days a week, 52 weeks a year without ever asking for a pay raise.

But this is true only if your website landing page is designed well, maintained, and optimized to the gills. The art and science of a flawless landing page is beyond the scope of a single article, but we can start with helping you spot seven of the most common – and damaging – trouble spots.

1. Unclear Value Statement

Typically, new visitors to your page will only stay on it 3 to 15 seconds before they get distracted. In that span of time, you must offer a clear and visible reason to stick around and interact with the page.

That reason is your value statement. What value do your readers get in exchange for the time you ask them to spend? High-quality content is a must (and hopefully a given), but you also need to pull them in so they experience that content.

Does your landing page do that? If yes, great! If no, you should fix that. If you’re not sure, ask yourself:

  • Is there a compelling, visible headline that expresses the end benefits clearly and succinctly?
  • Is there a subheadline explaining your offering in more detail?
  • Are there supporting graphics that pull the eye toward your headline and subheadline?

If there aren’t, add them now.

2. Poor Signposting

Your landing page isn’t just there to be pretty. It’s meant to convince people to take action. If you don’t make it easy to find your call to action, most viewers won’t look for it.

deliver enough value to make it worth the hassle

You must make it clear — in as succinct and efficient terms as possible — why the action you want a reader to take will deliver enough value to make it worth the hassle. Tell them, in words that stand out from the rest of the page, what you want them to do next and what they’ll receive for doing so.

Improving your signposting stats by asking yourself the following questions:

  • Do you have a clear understanding of what the next step in a visitor’s customer journey should be?
  • Is it easy to find and take that step on your website?
  • Does your copy make a clear and compelling argument in favor of taking that step?

If you can answer yes to all three questions, your signposting is likely good (or at least good enough for now). If not, now you know what you have to do to improve it.

3. Slow Loading Time

Remember that 3 to 15-second maximum time limit we mentioned earlier? That span includes time spent waiting for your landing page to load, and every microsecond of that wait increases a reader’s likelihood of bailing on the whole thing. You must get your loading time to be as quick as possible.

Viewers who exit your landing page early – including while still waiting for it to load – increase your site’s bounce rate. Higher bounce rates reduce your rankings on Google and other search engines, meaning a page that loads too slowly not only impresses fewer viewers, but it also gets fewer viewers overall.

Improving your loading time is usually a job for your tech team or whoever in the office is responsible for overseeing your hosting service. That said, here are a few of the most important ways to optimize this important factor:

  • Optimize image size, file format, and compression;
  • Clean up your database by deleting saved drafts, old revisions, unused plugins, and similar virtual detritus;
  • Confirm that your WordPress theme (if applicable) is optimized for quick loading;
  • Use a content distribution network for file storage;
  • Analyze server response time with your hosting service, and work with them to reduce it;
  • Install tools that leverage browser caching;
  • Fix all your broken links;
  • Remove all render-blocking from JavaScript;
  • Reduce the number of redirects necessary to reach your page;
  • Optimize your code, especially in CSS, JavaScript, and HTML;
  • Enable file compression — except for on images;
  • Replace all PHP content with HTML wherever possible.

This is technical, detailed work, but it’s important. If you don’t have team members up to these tasks, it can be worth hiring an outside consulting company to do it for you.

4. Only One Landing Page

You have a good idea of your ideal customer’s hopes, fears, pain points, demographics, likes and dislikes, and other important information. If you have several different types of customers, you can’t use the same landing page for each of your customer groups. Each group has different characteristics that will prompt them to follow your call to action, so you don’t want to offer just one landing page.

Similarly, you also probably have more than one product or set of content and offerings to generate sales. Having only one landing page can lose leads because the page is only optimized for one of those products or content sets.

Ideally, you should have a unique landing page with a tailored offer for each of your customer models that would send those individuals to each of the products and content sets. An ad for professionals in their 30s making over $50,000 a year would lead to a landing page built for them, while an ad for heads of households working from home would lead to a landing page built for them.

Yes, that means a company with three profiles and four content sets would need 12 landing pages. And yes, it’s worth that kind of effort.

5. Insufficient Visuals

“A picture is worth 1,000 words” is ancient wisdom, but it’s far from true in the internet world – it’s actually worth more. A quick look at social media and blog performance will tell you many people will look at, enjoy, and share a photo or video, but not many will read an entire 1,000-word post on the same topic.

How well your landing page performs depends on the images you use and how you present them. Does your page’s layout conform to the best practices of visual web design:

  • Including images that emotionally reinforce the value expressions of your product’s core benefits;
  • Containing sufficient white space to not be intimidating;
  • Providing data images to indicate the worth of what you do;
  • Using visual design cues to lead the eye toward your conversion points;
  • Applying color gradients to highlight offers and your call to action;
  • Using infographics to replace the dreaded “wall of text”.

If you can say yes for half of these things, carry on. If not, this point may be among the better places to start with a landing page redesign.

6. Asking For Too Much, Too Soon

Craft a custom calls to action that meet all levels of interest, need, and desire

Not every landing page visitor is created equal. Some are hardcore fans and experts in what you do, ready for a 10,000-word white paper that dives deeply into the research supporting your use case. Others might have heard about your industry on an Instagram page and want to know the basics of what you do.

There’s nothing worse than going to a website and being asked for all of your personal information right away. If your call to action requires too much knowledge, too deep a commitment, or even too much personal information, consider scaling back. Otherwise, you risk turning away potential customers.

Better yet, go back to No. 5 above and build a new landing page for beginners and early-stage leads. Craft a custom calls to action that meet all levels of interest, need, and desire.

7. No Trust Elements

Offering some type of authentic customer referral or testimonial is important. It all boils down to the same thing: telling those who read your landing page that other people already like what you do and how you do it.

Examples of effective modern trust elements include:

  • Quotes from positive reviews next to a photo of the reviewer;
  • Screenshots of social media posts praising your company or product;
  • Short video interviews of happy clients;
  • Blurbs for industry thought leaders approving of you;
  • Images portraying business credentials and certifications;
  • Links to positive press coverage;
  • Logos of known business customers who buy and trust your brand.

Final Thought: What’s Next?

There isn’t one guaranteed way to turn a landing page from something full of holes into something perfect. But first, run an audit of your landing page using this list as a guide. Note which errors are there. Next, sort them in order of what takes the least time to fix to what takes the most time to fix.

Then, fix them in that order. We find that getting the quick fixes done builds excitement and momentum, whereas starting with a harder fix can mire down the whole process.

If none of these errors exist on your landing page, congratulations. There’s still lots of work to do on your website and content marketing, but it’s not among these rookie mistakes.

 

Featured image via Pexels.

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AccessiBe Review 2020: Solving Web Accessibility with AI and Scalability

Web accessibility is important for two reasons:

  1. Being ADA & WCAG compliant is required by law (we’ll explain this further) so if your website isn’t compliant, you can get sued.
  2. It allows people with disabilities to browse your website, which increases your potential audience and it is the decent thing to do.

In this accessiBe review, we’ll cover:

How Does accessiBe Work

accessiBe is an automated solution that combines two applications to achieve full compliance.

Foreground application: the accessibility interface. This is the accessibility menu that allows users with disabilities to adjust the various UI and design elements on your website so it meets their unique needs.

Background application: proprietary AI technology that’s responsible for the ‘heavy lifting’, screen-reader, and keyboard navigation optimization.

The combination of these two applications is unique for accessiBe for a few reasons. While most available accessibility solutions offer just one of the two or rely on manual remediation, accessiBe checks both boxes and does it in a fully automated way.

Additionally, and most importantly, accessiBe continuously scans your website, every 24 hours, identifying and fixing new accessibility issues as they arise. Websites are dynamic – meaning, keep updating constantly with new content, pages, images and so on; being ADA and WCAG compliant is an ongoing concern, not a one-time fix.

How to Install and Setup accessiBe

You install accessiBe by inserting a single line of code on your website.

From your end, that’s all it takes.

The first thing that happens is that the accessibility interface appears on your website. The menu is available via the accessibility icon (that also appears automatically.)

Source: accessiBe website

Next, the AI application scans and analyzes your website for accessibility issues and compatibility with screen-readers and keyboard navigation requirements and fixes them. This automated process takes 48 hours.

Once the initial 48 hours have elapsed, your website is compliant.

From here on, accessiBe automatically scans your website every 24 hours to identify and fix new accessibility issues as they arise due to website updates.

Why Ongoing Compliance is Important

We’ve mentioned this already, but it’s important to stress this point.

Whether you have an e-commerce website or a company website, you keep updating and changing your website; new items go up for sale, new videos and content pieces are added. Every addition or removal from your website has the potential of creating accessibility gaps (like missing alt text for images.)

By continuously scanning and fixing your website, accessiBe ensures that you stay compliant. An accessibility audit remediates your website for the specific point in time the audit took place. Meaning, you’ll need to audit your website periodically to remain compliant, which is a costly affair. With accessiBe you don’t need to worry about this.

accessiBe Front End Features – The Accessibility Interface

The accessiBe accessibility interface (the menu that is available for users) is installed automatically on your website once you insert the line of code. Let’s look at the various features that are available for people with disabilities.

Accessibility Profiles Explained

First, it allows you to choose from a pre-defined set of profiles optimized for various disability needs:

When one of the profiles is selected, the required adjustments are instantly applied to your entire website.

For example, The ADHD Friendly Profile creates a reading mark that follows your mouse movements that diminish distractions and allows better focus:

The Cognitive Disability Profile frames all the elements in bounding boxes and adds an ‘reading cursor’ that acts as your mouse to allow enhanced orientation:

Each of the predefined profiles includes a suite of features that target the unique accessibility needs of the disability; the Epilepsy Safe Profile prevents videos from playing automatically, dims all the colors on your website and eliminates flashing and blinking animations; the Visually Impaired Profile enhances all your website’s visuals, enlarges all fonts to allow most visual impairments conditions (degrading eyesight, tunnel vision, cataract, glaucoma and more) to be able to browse your website with ease.

The last two profiles, Blind Users and Keyboard Navigation, work in unison. They allow blind and motor-impaired individuals to browse and use your website as they are used to, through screen-readers and keyboard functionality, respectively.

Two things need to be mentioned here:

  1. Blind individuals have screen-readers installed on their computers in the OS-level, meaning, on the hard drive of the computer. They use them to navigate the internet by having the software read for them every text that appears on the screen. As can be seen in the screenshot above, the Blind User profile is ‘launched’ automatically once accessiBe detects that the user is using a screen-reader. This is a crucial functionality since obviously blind users aren’t able to locate the accessibility icon.
  2. The same goes for individuals that are using the keyboard instead of a mouse to navigate the web, both the motor-impaired and the blind. accessiBe detects and automatically enables keyboard navigation on your website.

On top of the predefined accessibility profiles, accessiBe’s interface allows for further adjustments that can be controlled specifically to allow a personalized browsing experience according to the user’s needs. Let’s look at these adjustments.

Accessibility Content Adjustments Explained

The content adjustments allow you to control every aspect of the written content on your website. The menu looks like this:

Each of these elements allows for granular control of the way content, or text, is presented. From altering the entire website’s text to a readable, sans-serif font that is easier to follow, to highlighting titles and links, to adjusting font size, the spacing between lines and letters and using a text magnifier that follows your cursor on the screen.

Here’s how it looks with Highlight Titles and Highlight Links turned on:

You can see all the links are highlighted with an orange bounding box while all titles are highlighted with a blue bounding box.

Accessibility Color Adjustments Explained

The color adjustments allows users to control every aspect of the color scheme on the website:

From adjusting contrast and saturation, to switching the entire website to a monochrome color scheme, to adjusting textual elements and background colors. Let’s look at a few examples.

Here’s a side-by-side of default appearance and the Dark Contrast adjustment turned on:

And here’s how it looks with the Monochrome adjustment turned on:

Accessibility Orientation Adjustments Explained

The orientation adjustments allow full control of ‘distractions’ that make it hard for individuals with epilepsy, ADHD, and cognitive disability to browse the web:

As such, the orientation adjustments allow users to mute sound, hide images, stop animations and additional ‘focus’ features such as an enlarged cursor and reading assistance that highlights the text being read.

Here’s how the Remove Images adjustment works:

accessiBe Back End Features

Unlike ‘accessibility plugins’ (more on that later) accessiBe provides a comprehensive back end treatment to your website – automated, AI-powered analysis of compatibility with accessibility requirements and fixing of the elements that need adjustment.

It should be noted that 70% of the WCAG compliance requirements deal with screen-reader and keyboard navigation compatibility and all these requirements are not answered by installing an accessibility interface widget that merely makes UI and design adjustments.

For example, an accessibility widget will enable you to enlarge the font on your website, to adjust the saturation or to highlight links, but it won’t enable a blind individual to differentiate between a shopping cart icon and a checkout icon, nor will it enable a motor impaired individual to easily navigate a menu.

This is a crucial consideration to make when choosing a web accessibility solution. Being WCAG compliant is a YES / NO situation. Your website is either compliant or it’s not, there is no middle ground here.

accessiBe’s back end features come to solve and answer all these compatibility issues that enable full screen-reader and keyboard navigation functionalities.

Screen Reader Compatibility Explained

Screen Reader is a software for blind individuals to use computers and browse the web. As the name suggests, the software reads aloud what is seen on the screen for blind individuals.

The screen reader software is installed on the computer. But in order for it to work with websites, the website needs to be compatible with the software. To achieve compatibility with screen reader software, WCAG requires that a website should adhere to a set of attributes called Accessible Rich Internet Applications (ARIA) that are installed within the website’s code, allowing it to ‘communicate’ with the screen reader.

Let’s take social icons as an example. We are all familiar with those icons – Facebook, Twitter, Instagram – they are instantly recognizable for us visually. A screen reader software doesn’t actually ‘see’ elements on the screen, rather it scans the website’s code to understand what appears on the screen. As such, a Facebook icon code simply says ‘link’ and has the URL that directs the user when clicking the link.

So with a website that isn’t compatible with a screen reader, that doesn’t have ARIA tags implemented, the screen reader will read to the blind person “link” for the Facebook icon; not very helpful, is it?

When ARIA tags are implemented, additional information is added to the Facebook icon – and any other visual link on the website – that describes what is the link. So the screen reader will read to the blind person “Facebook link”.

It’s not difficult to imagine the scope and effort of the work needed in order to implement ARIA tags on your entire website.

Keyboard Navigation Compatibility Explained

Keyboard navigation means that motor-impaired individuals are using their computers only through their keyboard, rather than a mouse. Scrolling, clicking links and menu buttons, opening and closing tabs – everything is done using designated keys.

There are many issues relating to keyboard navigation as today’s websites are highly complex, layered with content elements, and react dynamically to user behavior. Any element of the website must be compatible to allow full keyboard navigation.

Let’s look at a popup as an example.

Popups can be triggered for a variety of reasons. For mouse users, it is a simple occurrence; you can bring the cursor to the area of the popup, click on one of the fields to input details or click the X to close the popup.

But how do you handle the popup using only the keyboard? How do you differentiate between ‘regular’ functionalities of the website and that of the popup? How do you ‘shift the focus’ of the keystrokes to a layered element? You need to allow unique keystrokes to operate the popup, keystrokes that are activated only when a popup appears.

It’s one example of the many challenges making your website compatible with keyboard navigation. The list of WCAG requirements for compatibility with keyboard navigation is a long one, and understandably so as it needs to enable motor-impaired individuals to navigate your website with the same ease as the rest of us using a mouse.

How accessiBe’s Background Processing Achieves Screen Reader and Keyboard Navigation Compatibility

Without getting too technical, what accessiBe does is scan the entire code of your website and adds keyboard functionalities and ARIA tags to various elements on your website directly. It won’t interfere with your site’s code, but rather add an additional ‘layer’.

accessiBe’s AI ‘learned’ all of ARIA’s tags and keyboard functionalities required by WCAG and when scanning your website’s code implements all the required adjustments to achieve full compliance.

How accessiBe Makes Menus Accessible

Menus are a good example for understanding what the accessiBe background processing does and the benefits it provides.

We recognize menus on websites instantly, because we saw thousands and thousands of them. We know how they look, we know what their functionality is, and we know where to hover and click in order to reach the various pages of the website.

But if you remember, we said that screen readers don’t ‘look’ at the screen, but rather scan the site’s code to understand structure, identify links and read them aloud with all the text that appears on the page.

So menus are coded as a list structure, because in a way they are. A screen reader will announce a menu as a list, which might be confusing for a blind user. Additionally, many menus have drop-down sub-menus, accessible via a hover or by clicking a little triangle. Without proper ARIA tagging, a screen reader will miss the sub-menu.

What accessiBe does is adding readable tags for every element in the menu so a screen reader will recognize and announce each element properly. The ‘list’ code structure will get a “menu” tag, and the sub-menu will get a tag for ‘sub-menu’, thus allowing the blind individual to utilize the full functionality of the website.

Additionally, accessiBe alternates the tags on-the-fly while the site is being browsed. Once a sub-menu has been opened, a tag that says “sub-menu open” will be added to indicate to the screen reader what has happened, and will be changed with the tag “sub-menu close” once the sub-menu has been closed.

Image Recognition

One of the key elements of accessibility compliance with screen readers is to provide accurate alternative descriptions for images, known as alt text.

accessiBe utilizes various image, object and character recognition technologies (OCR and Iris) to provide highly descriptive and accurate depictions of images displayed on the website. Without adding screen-reader compatible alt tags to images a blind individual would simply not be aware of the existence of images, and miss out on the information usually displayed on images.

Let’s look at the following banner images from an e-commerce website:

As you can see, valuable information is communicated via the images – sales and discounts – the kind of information any shopper would want to know.

This is the descriptive text that accessiBe’s AI assigned to these images, completely automated with no human intervention (from left to right):

  • Image contains: shopping,  shorts, woman, ashion; image text: extra 50% off shorts
  • Image contains: shopping, red top, woman, jeans, fashion; image text: 50% off bottoms
  • Image contains: shopping, blue jumpsuit, woman, fashion, bed, ; image text: 50% off jumpsuits & rompers
  • Image contains: shopping, shoes, ocean, woman, fashion; image text: 50% off shoes

Again, doing this kind of work for the hundreds to thousands of images that are displayed on every e-commerce website requires a lot of time and effort. accessiBe achieves this in a completely automated way, and every image added to your website instantly gets its alt text.

Comparison of accessiBe with Accessibility Plugins

There are many web accessibility plugins out there. They offer a ‘quick fix’ for ADA and WCAG compliance – add an accessibility menu and you’re done.

As tempting as it may sound, the distinction between an accessibility menu and being fully compliant must be made.

As we’ve mentioned earlier, there are two parallel tasks that need to handle in order to achieve ADA and WCAG compliance:

  • Front end – UI and design adjustments, achieved by the Accessibility Interface (the visible menu for content, font, color and orientation adjustments)
  • Back end – screen-reader and keyboard navigation compatibility, achieved by implementing ARIA tags and further code adjustments

Reminder: 70% of accessibility compliance requirements deal with back end adjustments, meaning, screen-readers, and keyboard navigation compatibility.

Accessibility plugins, whether free or paid, only answer the front-end requirements. Meaning, after installing an accessibility plugin, you are just 30% compliant. Since accessibility compliance is not a scale (you don’t ‘get points’ for making it halfway through) you’ll need to turn to an additional provider to do the back end work.

accessiBe, on the other hand, provides a full accessibility compliance solution, covering both UI and design requirements through the accessibility interface AND screen-reader and keyboard navigation compatibility requirements through it’s automated AI technology that analyzes and makes adjustments in the code-level of the website.

Benefits of Using accessiBe Over Accessibility Plugins

  • Achieving complete accessibility compliance
  • Dealing with a single provider, rather than two or more
  • Cost-efficiency (manual audit and remediation service are expensive)
  • Complete compatibility with screen-readers and keyboard navigation
  • Enabling true accessibility to individuals with disabilities

Comparison of accessiBe with Manual Accessibility Services

Manual accessibility services can help you achieve full accessibility compliance, but it comes with two major disclaimers:

  1. You’ll still need an additional solution for an accessibility interface, which the service companies don’t provide
  2. The compliance achieved is for the point in time the audit and remediation were performed. Let’s explain this point further.

Companies that offer a manual accessibility service assign a team of accessibility experts to do an audit of your website. The result of this audit is a lengthy document detailing all the accessibility faults that your website has. It is a valuable document as it gives you a precise depiction of what needs to be fixed in order to achieve compliance.

From here there are two possible paths:

You can either take the audit results to your development team and have them remediate your website accordingly.

Or, some of the service companies offer a remediation service, meaning, they’ll assign their own engineers to manually make the necessary changes in your website. Needless to say this extra service isn’t given for free.

In both cases, you are looking at a process that takes weeks if not months (depending on the number of pages your website has.)

Additionally, since it is a manual process done by experts, it comes with a hefty price tag.

But most importantly, the audit and remediation hold for the time they were done. Unless you have a 100% static website, meaning, you do not make any changes to your website – never add or remove products, never update content – the ‘effect’ of the audit and remediation fades away with time.

Since the process was manual, any changes you make to your website must be handled manually accessibility-wise. You added a new banner with a link to items on sale, you’ll need to go into the code and add ARIA tags. You added a new image, you’ll need to go into the code and add alt text compatible with screen-readers. And so on.

Some of the manual accessibility service companies offer maintenance services as well. They will periodically audit your website (manually) and provide a remediation document that will need to be implemented (manually) either by your development team or by theirs for an additional cost.

These costs add up. Having your website audited and remediated for compliance on an ongoing basis takes time, effort, and money. But you don’t have a choice. Being ADA and WCAG compliant is an ongoing task, since websites are dynamic and being updated regularly.

accessiBe, on the other hand, offers a 100% automated and ongoing compliance solution. The initial audit and remediation process is carried out – with no human intervention – in 48 hours (compared to weeks or months by a manual provider). Then, your website is scanned every 24 hours to identify and fix accessibility issues using accessiBe AI technology. Meaning, compliance maintenance is constantly carried out ‘in the background’ keeping you ADA & WCAG compliant at all times.

Which brings us to another crucial point regarding manual accessibility services. They make it extremely hard for you to scale up. Every business has a constant aim to grow, but with a manual accessibility service, scalability becomes a pain point. The more you grow the more time, effort and money you need to put in to remain compliant. You want to add another section to your website, you want to launch an additional website? Using a manual accessibility service will hold you back. You’ll need to account for additional time before going live to manually enable accessibility and additional funds. For fast-moving companies, time becomes a serious burden.

Since accessiBe offers an automated and ongoing accessibility solution, scalability is not an issue.

Benefits of Using accessiBe Over Manual Accessibility Services

  • Time-efficient
  • Cost-effective
  • 100% automated
  • Ongoing compliance
  • Infinite scale
  • Single provider for full compliance (front end and back end)

How to Check Your Web Accessibility Compliance Level

Before you get started on your path to being ADA & WCAG compliant it’s important to understand the current state of accessibility your website provides.

Obviously, if you’ve never taken any steps to make your website accessible to individuals with disabilities, there’s no need for this – your website isn’t accessible in any way.

This is actually highly important if you have taken steps to make your website accessible, like for example, installing one of the accessibility plugins. You might be under the impression that by doing so your website is both compliant and accessible to individuals with disabilities.

There’s a simple and quick way to face the accessibility reality.

accessiBe offers a free, automated compliance audit tool available online named aCe. It uses accessiBe AI technology to scan your site, detect accessibility issues and provide quite a detailed report on the various elements that impact your website’s accessibility, and those include:

  • General score
  • Clickables
  • Titles
  • Orientation
  • Menus
  • Graphics
  • Forms
  • Documents
  • Readability
  • Carousels
  • Tables

Each of these elements is given a score and some explanations to the specific issues that need attention within the context of these elements.

In addition to gaining a compliance audit with the remediation steps needed to be taken in order to fix these issues, aCe gives you a very clear idea of where you stand and what needs your attention in order to achieve compliance.

We gave it a try. We ran a website that has installed one of the accessibility plugins (which was recognized, by name, by the aCe audit tool) and the results cement the point that these plugins aren’t comprehensive enough of a solution for true ADA & WCAG compliance.

Here are the results:

As can be expected, the UI and design side got relatively high scores, due to the accessibility plugin installed on the website, but anything that has to do with back end compatibility with screen readers and keyboard navigation got a failing score.

Conclusion

accessiBe is an automated and comprehensive web accessibility solution that achieves ongoing compliance with ADA and WCAG regulations for your website.

It offers a unique combination of front end and back end compatibility, meaning, it provides an end-to-end solution for both user-facing accessibility interface, and compatibility with screen readers and keyboard navigation.

The solution offered by accessiBe is a no-touch, no-code, continuous compliance utilizing proprietary AI technology that audits and remediates your website.

It is by far one of the most affordable web accessibility solutions, starting at $490 for websites with up to 1,000 unique pages.

When compared to accessibility plugins, accessiBe’s offering is robust and comprehensive, delivering full compliance that plugins aren’t able to.

When compared to accessibility manual services, accessiBe offers a speedy and automated audit and remediation process compared to the lengthy, manual and highly expensive offering of the service companies. Additionally, accessiBe, unlike accessibility manual services, delivers ongoing compliance and the ability to scale with ease and speed.

The combination of AI-based audit and remediation, the most comprehensive accessibility interface on the market, ongoing compliance, scalability, and a highly affordable plan makes accessiBe stand out from the competition by offering a unique end-to-end solution for achieving ADA and WCAG compliance in a fast and simple way.

Featured image via Unsplash.

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Exciting New Tools for Designers, September 2020

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It’s fun to see new website design tools that reflect current times and the state of the world. That’s very true this month with new databases devoted to diversity and women in technology, as well and resources to make your design life easier.

Here’s what’s new for designers and developers this month:

Ztext.js

Ztext.js is an easy to implement, three-dimensional typography tool for the web that works with any font you want to use. With the popularity of 3D effects and animation, this tool has a lot of practical applications. Everything you need, including documentation, is available from developer Bennett Feely on his website and GitHub. (It’s free but you can show appreciation with a donation if you like it.)

Gradient Magic

Gradient Magic is a free gallery of fun and interesting CSS gradients. You can sort through a random selection or by category of color to find just the right gradient for your project. Some of them would make really neat backgrounds or image overlays.

Impossible Checkbox

Impossible Checkbox is a fun little divot that you’ll want to play with and emulate. Click or tap the slider to activate and a nifty little friend pops up. Now here’s the fun part: You can’t leave it checked, and take note of the changing expression of the checkbox character.

Diversify Tech

Diversify Tech isn’t your average job board; it is a collection of resources – and opportunities – for underrepresented people in technology. It includes a weekly roundup and everything from scholarships, to events, to jobs, to speaking opportunities.

Women in Tech

Women in Tech is a list of apps made by women. The apps are ranked and chosen based on upvotes and is a good resource if you want to help support women-owned projects. Search or submit an app for inclusion.

Devello Studio

Devello Studio is a tool that allows you to write code in the cloud. You don’t have to install anything and no matter where you are, just can open a project in-browser, and continue development where you had left off last time. Plus, it works with GitHub support built right in.

Hustl

Hustl is a premium Mac app that allows you to create time-lapse videos of your screen. Use it to show off work or projects or create a cool video for your portfolio. Plus you can use it to capture just one active app so you don’t have to do a lot of editing later.

FeedBaxley

FeedBaxley is a user feedback tool that helps you (and users) figure out what’s frustrating before it becomes a real issue. You can customize everything to match your brand and set it up with copy and paste tools. Feedback integrates with Slack, making it easy for you to analyze information with a team.

BestTime

BestTime launched a major update with a new tool that makes it possible to analyze visitor peaks of public business (cafe, gym, etc) for whole areas. Using the heatmap API you can find businesses at popular times, locations, or by business type.

Pixeltrue

Pixeltrue is a new collection of free SVG illustrations and Lottie animations in a trendy style. They are available for commercial and personal use and add a bit of whimsical delight to website projects. (The error illustrations are particularly fun.)

Previewed

Previewed has tons of cool and realistic mockups that you can use to create the perfect setting for digital projects. You can find mockups for a variety of devices and cool panoramas that work perfectly for elements such as app store previews.

Alt Text Overlay Bookmarklet

The Alt Text Overlay Bookmarklet solves a common problem: It shows what images use alt text and what that text is. The tool was created by Christian Heilmann and he’s put it on GitHub for you to play with and test.

MergeURL

MergeURL allows you to merge and shorten up to five links. Enter the links and mergeurl.com/o/xxxxx, for example, will open all the URLs associated with that link. The tool is free to use and you don’t have to register to use the service.

Infinity Search

Infinity Search is a new search engine that lets you look for things privately and efficiently. Search the web, images, or videos. Here’s a little about how it works: “While we retrieve results from other search engines like Bing and Wikipedia, we also have our own indexes of links that are displayed in our search results. We are actively working on improving these indexes and they will only get better.”

Blade UI Kit

Blade UI Kit is a set of renderless components to use in Laravel Blade Views. It’s built for the tall stack and is completely open source. It includes 26 components and you can contribute as well.

Trusted News

Trusted News is a Google Chrome extension that uses AI to assist in evaluating the quality of the online content. In its first release, it scores the objectivity for a selected article, testing whether it is written from a neutral perspective as opposed to a subjective one.

BaseDash

BaseDash allows you to edit production data without coding. You can make changes to the database with the ease of a spreadsheet. This tool makes it easy to find and edit information in a hurry. It works with all major databases including MySQL, PostgreSQL, Amazon Redshirt, Microsoft SQL Server, and more.

Email2Go

Email2Go is a service that helps you create email templates and test them on dozens of physical devices and applications. It’s free right now while it is in early release.

Iconscout Converter

The Iconscout Converter allows you to convert icons and images from one file format to another for free. Convert SVG, PNG, JPG, and PDF with a single click.

Shape 2

Shape 2 is a massive collection of 5,000+ unique icons and illustrations with a full-blown web editor. Customize colors, stroke width, size and full variations that can export to SVG, PDF, PNG, GIF, and React. This is a premium tool and includes a discounted release price for now.

Aestetico

Aestetico is a beautiful sans serif that includes a massive family with 54 styles. This premium typeface is highly readable and has modern lines and curves that make it a great option for a variety of uses.

Arcades

Arcades is a modern display font with a retro, 1980s-style vibe. It includes regular and italic styles.

Brimington

Brimington is a handwriting style typeface with rough strokes and smooth curves. It includes a set of 227 characters and 219 glyphs in a readable design.

California Signature

California Signature is a typeface duo with a slab serif and handwriting style that are perfectly paired. The thick and thin options provide a yin and yang effect.

Eastblue

Eastblue is a script typeface with long swashes and interesting curves. It includes a solid character set and is free for personal use only.

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5 Tips for Designing One-Page Websites That Work

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Smart design choices can help reduce the fatigue and frustration people would otherwise feel when using the web.

There are a lot of ways web designers can minimize distractions, information overload, and analysis paralysis. For instance, designing with abundant white space, shorter snippets of text, and calming color palettes all work.

One-page websites might be another design choice worth exploring.

When done right, a single-page website could be very useful in creating a simpler and more welcoming environment for today’s overwhelmed consumers.

With its diminutive structure, it would leave a unique and memorable impression on visitors. What’s more, a well-crafted one-page website would provide visitors with a clean, narrow, and logical pathway to conversion.

For those of you who use BeTheme’s pre-built sites (or are thinking about adopting them for your next site), there’s good news. In addition to the great selection of traditionally structured sites available, Be also has single-page websites for you to work with.

So, the technical aspects you’d need to master to get the one-page formula right are already taken care of.

Let’s have a look at some of the features that make single-page websites shine and how you can design them:

1. Give Visitors a Succinct Journey Through the Website and Brand’s Story

The typical business websites you design include pages like Home, About, and Contact, as well as pages that explain the company’s services or sell their products. Unless you’re building really long sales landing pages, there’s usually about 400 to 600 words on each page.

That’s still a lot of content for your visitors to get through and it can make perusing a single website an overwhelming experience. Imagine how they feel about reading through all that content when they have to do it multiple times when comparing other websites and options.

In some cases, this multi-page website structure is overkill. The information you’d otherwise fill a full page with can easily be edited down to fit a single pane or block on a one-page website and still be as useful.

Like how design and development studio Pixel Lab does it:

Pixel Lab

Notice how all the key points are hit in a concise and visually attractive manner:

  • The Featured Work portfolio
  • The About Us introduction
  • The FAQs
  • The contact form

The BeCV pre-built site is built in a similar manner (and for a similar purpose, too):

BeCV

Just remember to keep a sticky navigation bar present at all times so visitors know exactly how much content there is on the page.

2. Opt For a Non-Traditional Navigation for a Uniquely Memorable Experience

Typically, the rule is that website navigation should follow one of two patterns:

  • Logo on the left, navigation links on the right.
  • Logo on the left, hamburger menu storing the navigation on the right (for mobile or desktop).

There are a number of reasons why this layout is beneficial. Ultimately, it comes down to the predictability and comfort of having a navigation be right where visitors expect it, no matter where they end up on your website.

However, with a single-page website, this is one of those rules you can bend, so long as you have a way to keep the navigation ever-present and easy to use.

There are some great examples of one-page sites that have done this, usually opting for a stylized left-aligned sidebar that contains links to the various parts of the page. Purple Orange is just one of them:

Purple Orange

And you can use a Be pre-built site like BeHairdresser to create a similar navigation for your website:

BeHairdresser

If you’re trying to make a bold brand stand out, this is a neat layout option to experiment with.

3. Tell a More Visually Striking Story

One of the problems with building a website with WordPress is that you always have to worry about how your design decisions affect speed. Even once the code is optimized, images are usually the low-hanging fruit that have to be dealt with.

But when your website only contains one page, this means images aren’t as much of a problem (so long as you compress and resize them). It’s only when you continue to add pages, products, and galleries that you have to scale back your visual content.

So, if your brand has a strong visual identity and you want the website to show that off through images, a one-page website is a great place to do it.

Just remember to keep a good balance between text and images as Vodka A does:

Vodka A

There’s no reason for a liquor distribution company to mince words when the elegant product photos effectively communicate to consumers what it’s all about.

In fact, this image-heavy, single-page style would work well for any vendor selling a small inventory of products: food, beverages, subscription boxes, health and beauty products, etc. And you can use the pre-built BeBistro to carefully craft it:

BeBistro

4. Turn a Complex Business Idea or Offering into Something Simple to Understand

When a company sells a technical or complex solution to consumers, it can be a real struggle to explain what it does and why they should buy it.

But here’s the thing: Consumers don’t really care about all that technical stuff. Even if you were to explain how an app worked or how you use a software like Sketch or WordPress to design a website, their eyes would glaze over.

What matters most to them is that you have an effective and affordable solution that they can trust. So, why bog them down with page after page of technical specs and sales jargon?

A one-page website enables you to simplify even the most complex of solutions.

Take Critical TechWorks, for instance. It offers an advanced technological solution for the automobile industry…and, yet, this is all it needs to explain the technology at work:

Critical Techworks

If your website’s visitors are more concerned with the outcomes rather than the “how”, you’d do well to make the website and content as easy to digest as possible. And you can use a pre-built site like BeCourse to do that:

BeCourse

Notice how both of these sites take visitors through a small handful of sections (pages) before delivering them to the main attraction: the contact or sign-up form.

5. Capture Leads and Sales at Different Stages of the Sales Funnel

Some of your visitors will be brand new to the site and need more information before they pull the trigger. Others will already have a good idea of what they’re getting into and just need one small push to get them to take action.

With a single-page website, you can design each section to cater to the different kinds of leads and prospects that arrive there.

The top sections should be introductory in nature, providing new visitors with information they need to decide if this is an option worth pursuing. The sections further below should drill down into the remaining questions or concerns that interested prospects have.

Regardless of which section they’re looking at, your one-page site will have CTA buttons built in along the way that drive them to conversion the second they’re ready.

This will enable your site to always be prepared to convert leads, whether visitors read the first two sections or make their way through all of them until they reach the conversion point (e.g. a contact form, a checkout page, etc.).

You’ll find a nice example of this on the Cycle website, with CTAs strategically placed along the single-page’s design:

Cycle

BePersonalTrainer is a good pre-built site option if you want to ensure that you include a CTA button at the perfect stopping points throughout your page:

BePersonalTrainer

You won’t find them at the bottom of every section, but that’s okay. You just need them whenever your visitors are seriously thinking about taking action.

What Should You Build: A Multi-Page or One-Page Website?

Although a single-page website won’t work for larger websites (especially in ecommerce), it could work well for business websites that are on the smaller side to begin with.

By centralizing all of that information into a single page, you’ll create a fresh experience that wows visitors with how succinct yet powerful both the message and offering are.

Just be careful. Many single-page websites are poorly done (which is probably why they fell out of fashion for a while).

Remember: This is not your chance to throw web design rules out the window. In fact, this will be an opportunity to clear out the fluff and the clutter that’s accumulated over the years and to return to a more scaled-back and classic approach to design.

And with the help of Be’s pre-built one-page websites, it won’t require much work on your part to make that happen.

 

[– This is a sponsored post on behalf of BeTheme –]

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Should We Be Designing For Voice?

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Voice is one aspect of technology that is getting bigger and bigger, and showing little sign of relenting. In fact, 2019 data revealed that 22% of UK households owned a voice-controlled digital home assistant device such as an Amazon Echo or Google home. This is double the figure recorded in 2017 and it is predicted that over the next five years nearly 50% of all homes will have one. Smart home adoption rates are increasing, and it shows how voice control is something we are all becoming more accustomed to.

With these high figures, does it follow that voice should be something web designers build into sites? Or is it merely a gimmick that will die out and render sites with hardware and complex design issues? You only have to look at the failed introduction of Google glass to see that certain technological advancements don’t always have the outcome that might be expected.

Multiple Voices

One of the first issues with voice is establishing whether you want sites to recognise everyone’s voices, or just those who have registered. If you’re using the site in a crowded room will it pick up on snippets of conversation from others and think these are instructions? Google Home has a feature whereby you have to register your voice with its app to use more personalised features such as the shopping list. Is this the sort of thing websites would need?

Accents

The implementation of voice is complex, not only does it need to understand certain languages (such as English), but all the accents and variations too. With 160 English dialects alone, that is a lot that the technology needs to understand – not including mispronunciations, slang, and colloquialisms. Also, if a site is used all over the world (which many are) how many languages will it need to know?

Privacy Issues

if there are clips of your voice out there on the web…it can easily be imitated

If a website involves a feature such as online shopping or other functions which require sensitive details to be input, this could put people off using voice. Users need to know where this saved data is being stored, how it will be used and if it is secure. In 2018, HMRC had signed up about 6.7 million people to its voice ID service and HSBC said over 10,000 were registering each week. This shows many trust the service, but experts say that if there are clips of your voice out there on the web (such as in a podcast) it can easily be imitated. Bringing with it security and privacy issues.

According to futurologist Dr Ian Pearson, who invented the text message back in 1991, it won’t be long until we can complete a financial transaction with just a few words and a gesture. This can be a time-saver for things such as online shopping, but we need to ensure there are the correct security steps in place.

Users Don’t Talk The Way They Type

When speaking we tend to use shortened and more colloquial language as opposed to when we type. The voice function on a website will need to be able to adapt for this. One example is if you are filling in a form or comment box by voice for a website, you will need to tell it what to punctuate, letting it know where to add a comma, exclamation mark etc.

Website Processes Need to be Simpler

With the web as we use it now, we often browse through pages, reading other snippets of information before clicking through to the page we want. With voice recognition it will cut out these middle steps. For example, if you are looking for a recipe of something specific, you will just say the command “Show me the … recipe” and it will take you straight there. This direct access to what we are looking for could lead to a simplification of websites.

Regular Updates

With websites as they are now, they need updates semi-regularly, depending on how they are built, how complex they are, and what features we have built into them. A voice-based site will need updating regularly, whether to add new words or processes or to keep up with the fast-adapting technology. It might end up being quite a complex process.

Mistrust

While there are more of us now than ever using voice control via tech such as Alexa, Google, and Siri, there is still a level of mistrust over it. It’s still not quite clear where data is being stored, if it is being stored, and how easy it could be to abuse.

Larger Storage and Bandwidth

If a site is built for voice, will it utilise a ready-built plugin or will it have its own software built by developers? Will this feature require a greater amount of storage and bandwidth to cope with it? These are further factors to consider when thinking of the future of implementing voice to websites.

We Still Don’t Know Where It Will Go

Voice technology while working in some respects, is still a bit of a grey area when it comes to future use. Will it be the next big thing as many have predicted, or will it simply die down?

Look at Google Glass – highlighted as the big new technology, they soon died down and were eventually discontinued. Smart watches were another thing. You can see their initial downfall by reading an article published in 2017 about smartwatches – how major smartwatch makers such as Apple and Samsung rushed into the market before the technology was ready and they subsequently failed. Motorola exited the smartwatch market, Pebble and Jawbone shut down and Fitbit sold 2.3 million fewer devices than in their previous quarter. It was perceived as being a fad. However, fast forward to 2020 and more people than ever are wearing and using smartwatches. The smartwatch market was valued at shipment volumes of 47.34 million in 2019 and is expected to reach 117.51 by 2025, reaching a growth of 15.4 over the next five years.

Will voice follow a similar trend?

No More Impulse Buying

People enjoy browsing websites and many businesses rely on user’s impulse buying and ask their websites to be designed to reflect this. With voice taking you directly to the page’s users want to find, will they bypass these potential selling traps and just buy what they want – rather than added extras? Will it end up being a negative for businesses and see users not as satisfied for the experience?

Voiceless Still Matters

You will also have to remember that not all devices might work with voice, or people might be browsing somewhere where voice cannot be used. This means in the design process it needs to work both for voice instruction and manual use. It needs to work just as well for both to ensure the customer journey isn’t affected.

There are many ways voice can affect how we design websites in the upcoming future. It’s important to take note of market trends and usage – seeing how people use voice and thinking of the customer journey. It’s vital we don’t forget the end goals of websites – whether it’s to inform or to sell, the implementation of voice needs to assist this process not make it harder.

 

Featured image via Unsplash.

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