Why ITIL Should Invite More Folks to the ITSM Party

IT Value System

Business focus has changed today from process-centric to customer-centric and value-centric. The key priorities are faster time to market, improving efficiency through automation, providing real value to internal & external customers in order to stay competitive and cost effective. The age of digital transformation and innovation demand businesses to change and adapt faster. There are various best practices and frameworks available in the industry to guide companies with a set of recommended processes for efficient IT Service Management (ITSM).

ITIL, COBIT, ISO/IEC 20000, CMMI, MOF, IT4IT, DevOps, Agile, Lean, SIAM, VeriSM.

Source de l’article sur DZone

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